Westlake Financial Reviews

Insurance Dept. has the worst customer service! On hold for over an hour several times then the females are rude, inconsiderate and deliberately do things the wrong way. If you complain about any of them, watch out because they will screw things up for you to get satisfaction. VERY BAD CUSTOMER SERVICE!

I paid my loan off in full and they still took out the monthly payment. I called them to retract my consent of automatic withdrawal and to verify total repayment of loan. I hung up with the understanding that I owed them nothing and they no longer had authorization to go into my account. They did it anyway. When I called about it they said I would be reimbursed in 21 business days. Three weeks later I called to check on my refund they had not even processed it, if I had not called they would not have activated my refund. Bottom line, it took them 5 minutes to take unauthorized money out of my account but it will take them a month to send me a check via air mail. This is the embodiment of unprofessionalism.

Car Loan - I'm new with Westlake Financial, I called and spoke to Katheryn **. She was so very helpful, she explained how the loan worked and made me understand how to make on time payments and how to pay the loan off early without getting hit with a higher interest rate. I seen all the negative reviews but for now I must say they are off to a excellent start, Katheryn was so very very nice!!! She went above and way beyond!!!! With that kind of service I think i'll be just fine.

I am impressed with the expeditious processing to return mail as certified with a tracking number to ensure my receipt. In addition, I received a very informative explanation of how to track my mail on USPS website. Thanks again, Ada!

I had a car loan with Westlake Financial. I live in Illinois with no credit, no co signer and they were the one bank to take me, yes interest was a lot but I'll take what I can get. Over time I'd call to make a payment. They were always so nice. My last payment made she said "Congratulations!" That alone meant a lot, it's the little things too. Since I had no credit, paying off a car would help boost it, right? None of my payments went to my credit, I was panicking. I called and right away Triana understood my concern, spoke with her super and he said he'll put in a request with the credit bureau from my first payment to my last. I couldn't thank them enough. I did not have one bad experience with Westlake Financial. I highly recommend using them as a bank. They want to help, they want you to have a good experience. They're the one company I have actually had this with. Thank you again so much, truly means a lot.

I would like to share a very uplifting experience that I encountered with a representative by the name of Mary. In February I had back surgery, in May I was rear ended in a car accident. My financial situation became very challenging and I got in the rear with my payments. Mary went above and beyond to assist me with my account. She was courtesy, competent and compassionate. Westlake Financial is very fortunate to have her on their team.

Mr. ** was very helpful when I call 7/24/2017 and when I didn't know information he helped me cause I was lied to by a supervisor Alex but even tho I was mad Mr. ** let me vent and he helped after he was trying to calm me down. Mr ** gave wonderful customer service

The dealer where I got my car from, they failed to give me the extended warranty that I paid for thru Westlake Financial, and somehow they (the dealer) did not return the money to Westlake Financial on time. So, I called Westlake Financial to let them know of my situation, Andrea ** (in Insurance Department - Warranty) took my call and from that day on, she was always calling me and letting me know how things were going with my situation. It took a while for the dealer to return the money, but Andrea ** always called me on the day that she said she would, sometimes I was not able to take her calls; but she always left a message for me. Andrea ** didn`t stop until the money was returned into my account with Westlake Financial. Thank you so much Andrea ** for all your help.

I called into Westlake today to see if I qualified for an extension. Being new to Westlake from AFS I was not eligible because I had not made 3 payments at this time. However Keyerrah ** (hope I spelled correctly) advised me of the options that I was eligible for. She offered a due date change. She was very helpful and courteous. She was professional and apologized when she cut me off and allowed me to finish my statement. I was nervous about calling because of the negative reviews that I have read but she was very helpful to me and I hope that if I ever have to call in again that I am able to speak with her.

I made arrangements to pay my car note today but I was still short. So I called Westlake Financial to see if I can get a few more days and they assisted me. With the help of Marisha who was very helpful, professional and knowledgeable... Thanks Westlake Financial and Marisha.

This company is completely fraudulent. Do NOT finance here. I pay my bill, then they repossess my car. Then they want $630 to get it back. It is a racket! All they want is to incur finances and repo your car, then they can sell it. That is how they make their money. Marlon **, Jennifer ** - you are supposed to be managers but you are crooks and belong in jail. My attorney will make sure that you don't treat good people like this again. I cannot complain enough!

A couple months ago I had trouble getting my title from this company. I was transferred between departments because no one knew what I wanted. Finally this girl answered the phone. I told her, "Please listen to me. You're my last hope." I was done with Westlake. No one listens but this girl said, "Sir give me a chance what's going on?" Finally she was patient, able to listen to my problem and like nothing fixed it. I asked to be transferred to her manager some lady and I told her how happy I was with her employee. She was the only one who helped me.

I didn't research enough!!! They are the worst! They give no assistance or help when you need it. Yes, I have been late with my payments but I only had two payments left and they repo my car!!! That should be a crime!!! What they want to do is resell it! Please customers unlike me, read up on Westlake before signing any agreement!!! Now in order for me to get my car back I have to nearly pay double plus repo fees!! This is a shame!!! Never again!!

I had to call Westlake Financial Services this morning and to my surprise I got contacted with Ryan. He really listen to my problem and offer a way to fix it. Thank you Westlake Financial and Ryan for being such a great help to a person's life.

THEY CALL ME 8+ TIMES IN A DAY EVEN AFTER SPEAKING WITH REPRESENTATIVES EXPLAINING MY SITUATION. It's not like I haven't been keeping in touch but 8+ times come on. NOW THEY CALL MY WORK NON-STOP! I told them they aren't allowed to call me at work and they still do! They say they have every right to call because I owe a debt. I have proceeded to trade the terrible car and now have the trade in company paying off my debt. I have called and told them and THEY STILL CALL 8+ times a day!!! NON-STOP HARASSMENT. I can't wait to be completely done with them. NEVER again will I deal with them.

If I could give a zero I would. I've had a loan with this company since 2012, it has been a complete nightmare. The staff for the most part are rude and hateful. They interrupt you if you are talking with them and as far as trying to get any help from supervisors, forget it... They are almost as bad. My advice to anyone looking for a auto loan, run far, far away from this company.

I call to inquire about my next payment. The system had a different amount but Solomon explained in detailed. He really comforted my worries. Solomon was very patient, polite, professional, and caring. I wish I can have this type of customer service experience when I call other companies. Thanks Solomon, YOU ROCK!

First of, I should say I should have gone with my gut on this one. I would have saved myself SO much trouble. My husband and I purchased a vehicle in 2015 for $9000.00. We put a $5000.00 down payment, so you think that would make it around 6 grand on the loan (factoring in tax, tag, title, etc.) NOPE. The balance was 8900. I should have walked out of that dealership then. At the time, my Fiance and I had never financed anything before. The only thing that had ever been on my credit was a start-up loan I got after I graduated high school two years prior. They gave us a TWENTY-SEVEN PERCENT interest rate. Again, I should have ran wayyyy away. But we were young, desperate, and ignorant. This is why I say it was predatory lending they saw young, no credit, and pounced.

Call was answered by a professional and understanding agent named Julia. I forgot I set up automatic withdrawal and made a payment over the phone. It would have bankrupted us for the month. I explained to Julia who was kind and set up a refund to my bank stating funds would be available within 24-48 hours. I'm so pleased and relieved. Crisis averted.

My vehicle (2005 Kia Amanti) was repossessed on 6 Mar 17. I called Westlake Financial to see what I needed to do to get my vehicle. It was amazing how nice they were up till a point. Why is it that people that you have to deal with are so nasty but, get mad when they get the same treatment. Anyway I was going through a financial difficulty but needed to get my car back. So I called as stated and I was informed that, "Sure you can get your vehicle back. You have to pay this much and you can get your car back". Spoke to several people Miguel, Brady and Phillip from 9 Mar till 26 Apr 17 back and forth and off and on, me thinking that they would not sell my car until I found out they moved my car from Colonial Beach VA to Manheim, NC. That's when I started to feel that they just wanted me to pay the $1300 and not get my car because they sell it and not inform me.

I have been with Westlake Financial for over 4 years and have paid my bill every month on time. But because I owed a $33 late payment they were going to repossess my car. FOR $33, THEY WERE GOING TO TAKE MY CAR AWAY WHEN I PAY MY BILL EVERY MONTH. The first time I am late, they filed repossession orders. On top of that even when I paid the amount they still had representatives calling me stating my account was delinquent. This company is ridiculous. There has been too many people complaining about this company. Never take a loan with this company. They do not care if you have paid your bill faithfully for years. For $30 they will threaten to take your car.

In Nov. 2016 I purchased my car through this company from hell. I had made payments on time every month and even sometimes ahead of time. In March of 2017, I ran into some financial issues due to changing companies and my pay dates changed as well. The rep I spoke with was very helpful and said because of my payment history, he would suggest doing a balloon payment to cover that month's payment, I was perfectly okay with that. April 2017 I make a payment of $881 to get ahead. On April 20th, I wake up to go to work at 7:30 AM and my car is missing. I'm thinking because of that large payment I made the same month, that my car was simply stolen. I went through the trouble and agony of calling the police and filing a report and all... The police told me my car was repossessed. I was FURIOUS because now, I had missed work for the first time today... They are very strict on time so now I'm without a job.

I received a phone call about two weeks ago from this stating that my account was going to transferred from AFS acceptance which was never in the contract nor was I notified of the transfer. I have been getting phone call everyday stating they are making sure my phone is working. Every time I have request to speak with a manager or a supervisor they always say I would have to call back. Really after you keep calling and harassing me. I make my car note on time, sometimes before I understand. I'm going to call Attorney General today and also I'm going to get a lawyer because people that make the payments on time shouldn't be receiving call everyday. My payments isn't even due. And also looking at the reviews you guys are rated bad.

We had a problem with my husband's paycheck at work, they sent his direct deposit to an old pay card and we had to wait for it to get straightened out. I explained this to Westlake and also told them we had never received our first paperwork. They apologized and said they would send out a copy of the paperwork and told me considering the circumstances I could pay that Friday. They then started harassing the dealership I bought the vehicle from about the payment saying they never told me I could pay Friday. The owner of the dealership told them to pull up the recording. After a day they said they found the recording and there was nothing said about holding off on the payment till Friday but would not allow us to listen to the recording. I have never had a problem with a financial loan service like this, do NOT finance through them.

If I could give 0 stars I would!! Since I purchased my vehicle it has been hell with this company. They have stated one thing could be done and then it can't. Or something could not be done, yet if it benefits the company it can now be done. This is the most unethical, horribly staffed, discourteous, deceitful, unresponsive, mismanaged company I have ever encountered. I have called several times and for my complaints and issues and NEVER can I get a hold of someone that can actually assist me or even cares to do so. Stay FAR FAR AWAY if you can. If this company is your last resort - WALK!! It will save your sanity.

I had a loan with Westlake Financial and was advised that my last loan payment in would be in 11/16. I was informed that I would need to pay only late fee charges and returned check fee charge to receive my title. The rep that I spoke with never gave me a date when this amount would need to be paid as it was not going against my loan balance. For several months the company did not report this as a charge off, nor send any correspondence or make calls demanding payment. I made a payment on 3/20/17 in the amount of 396.44. This paid the remainder balance to get my title in full. On 3/22/17 I received a credit notification stating that Westlake Financial reported my account as a charge off with a balance of 396.44. This was reported after my account was paid in full. Not sure how this is possible when it was never reported prior to making my payment. Therefore I am launching a formal complaint and investigation.

My car was paid off by another car company, but Westlake took another payment out of my checking account and made it overdrawn. They tell me that it is going to be thirty days before I can get my money back. I think this is bull crap. You are so eager to take my money but very slow at returning what is not yours. You guys suck **. I will never use Westlake again for any reason.

This Westlake Financial its the worse financial any one can deal with. They steal your money and they sell you lies. If they offer you to finance with them think twice to take their loan. They are fraud people and they don't work with you as they always said. They lie to take your car and after make the payment they come with other excuses. I don't know how they still stealing from people and still working this financial. It's embarrassment for the whole??? They want to charge you even when you don't owe the amount. If you owe them 341 they charge you 1640.00. How, why don't know. They just want money and they make you go thru a lot... I don't even rate them cause it's not necessarily to rate such a worse financial...

This company is the worst. Always coming up with new excuses to take more of my money. I make my payments on time and they don't seem to report it because it hasn't helped my credit at all. It has happened a few times before already where I make my payments and somehow they "never received anything". They have caused me so much stress and so much money. Even if you continue to email, fax, or send any type of proof of payment, they will still continue to say that they have not received your payment. The exact same thing happened to my mother who is also financed with them. Again, many times we sent over proof of payment, we even had bank tellers helping us, calling the company for us and telling them it clearly showed in her bank statements we had made the payments. Supposedly they had not received any payments for her account for 3 months.

This is the first review that i have written for a company. I have never been put in a situation like this and i am truly dumbfounded at how unprofessional this company has behaved with me. My vehicle got repossessed because I missed two payments. They did not warn me about repossession. Woke up and my car was gone. I had an agent contact me telling me that my vehicle was in auction. After balancing my finances I realized that I could not pay $1,300+ to get my car back then decided to tell them that I was going to let the vehicle go into auction because I could not make the payments and on top of that pay 1,300+ to get my car reinstated... The agent insisted on asking me PERSONAL questions to quote verbatim: "why couldn't you afford to make the payments?" "Where are you working now?" "What money can you give us now?"

I paid the loan off. It was closed. I made a payment on my online bank app to them thinking it was my new loan company. My bank said the money wouldn't go though because it was closed out account. I called Westlake a month later. They said I didn't make a payment. Showed them proof then that said they would return the $500 dollar. Nope. Nothing. Got a lawyer to write a demand letter and 3 months later after calling so many times I just almost gave up. But now I want to make sure they pay and the more I read the reviews on this shady company. I get angry so now it's on.

I called November, December and January 24th for the same extension. Talked to 3 different reps who confidently assumed that I must be mistaken in reference to me actually signing the documents that they needed 3 TIMES. And when I called today, THEY WERE STILL ASKING ME FOR SIGNATURES and in so many words told me if I stop complaining, they could help me... HORRIBLE CUSTOMER SERVICE!!!

This company is FRAUD!! I had my car repossessed because of a missed $40 payment that I was unaware of. They did not contact me whatsoever, my address was changed and they still found the car but couldn't find me to tell me it would get repo'd if I didn't make a payment ASAP (which I would have, had I known). They took my car on a Friday morning around 3 AM, knowing you have to make an appointment with the repossession place as well as them being closed on the weekend and that following Monday due to a holiday. I was getting the runaround for hours trying to figure out how much it would cost for release. Finally was told $750 was my total and I could pay $500 to get it out and $250 at the end of my contract. So I paid $500 and had to wait HOURS for them to release my car, I called and called they kept telling me to call back later.

I have never, ever seen my husband so stressed out in my life. This financial company is beyond ridiculous. Please, please, please do not deal with them. My husbands car got repossessed on Jan/8/17 because he was 27 days late on his payment. Next day he called in to pay what he owed. After they asked him to fax his Driver license, proof of employment, three references. He did all of that and after they did NOTHING! He asked where his car was at and they didnt know. They kept telling him that the status on his car was "PENDING".

This is the first review I have ever written in my life and I would swear on the bible on this review if you get approve for a car loan by these people leave the car on the lot. This is the most unprofessional business I've ever had to deal with in my 37 year on earth. I wish I had did my homework on Westlake Financial before signing on the line. They repo my car for being a week late. Well that's my negligence. 2 days later I paid the full balance. In order for them to release my car they wanted proof of income, 3 references, and proof of address. Fine. Next day I faxed all they ask for. It's going on 6 days after I paid and they have yet to release the car to me. Their agent don't know **. Supervisor don't know **.

From the very first time I tried to establish a rapport with Westlake upon receiving an auto loan from them through a car dealership, they proved to be incredibly difficult to communicate with and unprofessional. Their rates are incredibly high and they are not willing to renegotiate or refinance their loans. I became disabled and unable to make full payments due to reduced income and they have no options to allow for extenuating circumstances.

I seen a lot of negative things about Westlake but my experience was awesome. I got an Infinity QX56 such is been paid off, never had any issues with them for the 3 yrs. Now I'm back with them and is been the same. No complaints.

Westlake allowed an individual to get a $22,000 car loan IN MY NAME, making me a victim of identity theft. I had not known about this account (or this company) until October 2016, however the account was opened December 2015, according to my credit report. I am currently left with a balance of $17,500 since the thief decided they no longer want to make payments on the car, and it is now going to get repossessed. It's affecting my credit (obviously).

If you have had any bad turns in your life and need desperately to get financed or is it PUNISHED, talked to and treated like low life scum of the earth let some smooth talking auto finance manager introduce you to these shady back alley bookies. DON'T DO IT. Walk, ride a bicycle, take a taxi, hitch hike because if nobody uses these rip off artists as well as the auto dealerships that throw these rattle snakes into the laps of unsuspecting car buyers they would slither off into financial ruin where they belong. I financed a vehicle $4000.00 down, made $774.00 a month payments for 45 months on a 48 month note total $38830.00. Ran into financial difficulties, health problems. Called going to be 16 days late on payment. "Thank you sir for calling. NO PROBLEM." Well there was a problem. My vehicle was missing 2 days later... personal belongings, GPS radar detector wallet... I wonder what could have happened. Was it stolen??

Well, I'm not even done with the basic part yet, and already dont like the unprofessionalism with this company (WESTLAKE FINANCIAL). How does 2 CSR's call you at the same time, but there is supposed to be one generated folder... and the CSR that I'm on the phone with says "don't answer it", instead of "let me inform the others that I have the client on the phone." Not only that incident they are calling me to complete a phone interview and the first guy doesn't even fill out the forms. So now the whole office is taking turns calling me but lying saying they couldn't reach me on the phone when I already completed an interview. The dealership (NJ USED CAR CENTER) on Lyons Ave in Irvington. The manager pressures his worker to close this deal or go pick the car up. Research these POP UP FINANCIAL BANKS. THEY ARE THIRSTY LIKE THE REST OF THEM. Like the other reviews they just might be scammers together.

This has been the worst experience of my life!! I have never ever write a review about anything, but this company uff! This company should be illegal or shut down. I got a 2004 Nissan Murano, and the lending bank was Westlake financial. First I gave a down payment of $5k for a loan of $10,464.94. First bill had a balance of $10,121.50 which idk where the rest of the money went. I had pay every month since 2013 the amount of $350.00 without missing a payment. At the beginning of this year I paid $6,000.00 toward the payoff amount since I really want to finish this loan and get away from Westlake forever. At the time I paid the $6k my payoff balance was $996.00. After that they repo my car, end up paying $1,121.00 to get my car back (plus $50 to the towing company, plus $28.00 to DMV cause they destroy my plates). I enter into an agreement extension with them because supposedly my contract expire.

When inputting my bank information I accidently put in wrong numbers so it came back with insufficient funds (I had plenty of money in there). They charged me $20 for insufficient funds so I tried again and it went through correctly. When I called to explain to them what happened they said that yes they will charge me for insufficient funds even though it was a mistake and they still got their money way ahead of time. Will not take another loan through them again!

I purchased a loan with Westlake Financial, because I wanted to build my credit to which was nonexistent. Everything is going well until I was informed that I was not getting credit for payment. I was told to provide proof of license and social security card. Several months later and many calls to my the credit bureaus and nothing changed. If my credit was bad from the start why was I not told to provide info before? They can't file because of some discrepancy issues. Credit agency told me nothing should hold them back file my payments in the system. I need financing help.

I have had an account with Westlake for the past 6 months. Initially, I thought most of the reviews to just be upset customers that did not follow the rules. Now I know differently. My payments have always been more than what is due and comes out of my bank account on the last paycheck of every month, my payment is not due until the 4th of the every month. On October 30th they withdrew not 1, but 2 car payments. I contacted them immediately and was assured the money would be back into my account within 5 business days. I am sitting on the 7th business day, my money has not been refunded, and the customer service manager decided to hang up on me instead of dealing with the problem. They are all liars - seem to be trained specifically to lie to customers.

To make a long story short, I was 17 days late with my payment. I made one payment on a Friday and the other on a Sunday. Today I realized that neither payment had come out of my checking account. I went online and saw that there was a $20 charge for insufficient funds. Knowing that it had to be a mistake I called them. When I spoke to the representative, the woman said that I had left out one digit from my checking account number, they couldn't locate the checking account and that is why I got the fee. I asked if they could waive the fee this one time and she said no. To top it all off I was told that because of me missing one digit from my checking account number, I will not be allowed to make payments using my checking account for 3 months. They will only accept my debit card payments, but with a $5 processing fee... All of this for one missing digit in my checking account number!!! I spoke to a manager and she was no help...

I am a used car dealer, and all the time that we close a deal with WESTLAKE, they cut the funding from $500 to $1000. They said one number when we are doing the deal and when we get our check always is short. Really bad company, DO NOT DEAL WITH THEM...

They never bothered me, I always paid on time and never had any issues. But when I lost my job I fell behind 2 payments which when I did get a new job called and had my payments deferred and would pay the upcoming month. But a day later the repo man knocks on my door saying he was taking my car. Pissed as hell I called Westlake about 100 times unable to get through. Finally at 4 pm I hear their whole system is down!!! I can't get through by phone or online!!! So I'm wondering why in the ** they took my car #1 and #2 if the system crashing voided my deferred payments!

I got a loan through this company 3 years ago. Thinking I should be close to paid off I check and see I've made every payment on time and I've paid almost 9000.00. The loan was for 8075.00 at 23.24 percent interest which is high but at the time my credit wasn't the best so I took it. They're saying I still owe almost 4000.00 which doing the math would be almost 50 percent interest. INSANE... Then when I called their customer service the woman I spoke with was very rude. Said my loan was for 14000.00 and everything is in order.

I purchased a car through Westlake Financial a little over a year ago. They have harassed me ever since. If you are a day late on your payment, they stop access to paying online and you are forced to call them. They are bullies on the phone and bullies on their practices. I called to make a payment with them and they asked for my address, work information, and contact numbers. When they read the contact numbers to me, they read back my grandmother's number, my boyfriend's number, and my bank's number. They also read back my boyfriend's parent's address. I never gave them access to any of this information! My grandmother is 86 years old! 86! I don't know how they got her number but I am pretty sure that is illegal as I have never used her number for anything and never lived with her.

I've been a customer with them for almost a year now and to this day they have not gotten my social security number right on the account. Even after sending them copies over and over and over again. They admit that they receive them, but they have not updated the account to reflect my social security number instead of somebody else's. This means that whoever owns that social security number is getting credit for my payments on my account. Thankfully, whoever is getting the credit for my payment is getting good credit. What if somebody else was not making the payments in a timely manner?

If anyone is considering doing any type of serious adult business, trust me it's not worth it. I do understand some have bad credit, trying to repair it like myself, so we need companies like Westlake. They are extremely unprofessional, will blatantly lie, and take money from your bank account, blame others for their shady business practices. All this happen to me. For a year things went fine on my car loan, deducting weekly payments directly from my employer and direct deposit. If it's 4 weeks in a month round $120, 5 weeks round $100. After reading reviews I felt lucky that everything went well for the first year. Then recently Westlake decided to deduct 364.40 from one week's pay check and it begins, lie, deception, more lies. They treat individuals in our situation (low credit scores) like crap, bottom line.

So my account was 14 days late and I told the lady I was going to be late on my payment that was only 256 and if they could bear with me until Friday. She told me no and they were going to repossess the Vehicle. So long story short I've been having problems with this car since I got it. First the throttle control and now the transmission, starter and other problems that's cost 1850 dollars in repair. Now I pay the amount due which I was told which was 945. Now they're telling me I have to fax papers over. Okay no problem. Done. Now I was told to call back at 11am to see when the car is released. Now it's I'm 17.55 dollars short and have to pay it. Okay no problem. Done.

I've financed my car with Westlake for over a year and for the past few month I've been ill, in/out of the hospital. So, I called Westlake to work something out to catch up on my payments. I could make have made one payment that Friday coming and the balance the next Friday. Well, after talking with them, of course rude as hell, they said nope and it was Tuesday when I spoke to someone. Wednesday morning came and there was knock at my door, REPO man was there to pick up the car. I was pissed like hell, they couldn't wait till Friday for me to make one payment and pay the other the next week. Very bad company to work with.

Bought a 2008 Chevrolet Cobalt on November 14, 2014, really nice car, great on gas. Bought it for 9,000 with low miles. However after paying 245 (even though the payment was 225) for 3 years straight only having one late payment, my balance was stuck at 5,400. Then had another late payment after 2 years and had it repossessed after one week. Tried to call to work on getting it but they want me to pay the full amount owed, even after I put 3 to 4 grand into the car, was a complete ripoff. Agents were always rude to me and always had excuses for any issue I had. DO NOT FINANCE HERE!

Literally STAY AWAY! I have been making on time payments for the past 17 months since I financed my truck through this crooked company and they REFUSE to report to the credit bureaus that I even have a loan through them, let alone that I've been making my payments. I have called 9 times, emailed 14 times, and facebook messaged twice over the past 7 months and every damn time they absolutely refuse to do anything about it and just give me the runaround.

I bought a car from Best Buy In Town in Philadelphia, PA on Kensington Avenue. Everything went smoothly until a month later. Just bought the car and I started to have mechanical problems. The Catalytic Converter costed me $2500 and the Brakes $150. Best Buy In Town do not even try to help me. I had to pay out of pocket for everything. I called Westlake Financial in advance to let them know that I was having issues with the car and that I was unable to make a payment for 1 month. I planned to pay on the next but make 2 payments so that I could catch up and be up to date.

I got this car for my daughter back in March 2016. She has been making the payments every month. Now in Sept she got a little behind like just 15 days and they came at 5 am to repo her car. I called to see how we could get the car back and was told that they need $1500. Are they crazy? She was only 15 days late. I would never use them again. Worse company ever.

Truck totaled. Insurance company requested payoff good til 4-16-2016. Received payoff so they say 3 days late. Was short by 129.13 interest plus late fee. Total due now 144.00. But they released the title to the insurance company. Never called or send letter balanced owed. Was trying to get another vehicle but not now. They accepted the payoff and didn't ask me for my opinion until they wanted me to pay that crazy balance due. It's their problem for accepting the check and releasing theirs and my title.

My car was repossessed on July 6, 2016. I was behind on my car note but my payment are due every month on the 16. So I was 2 months behind the day they repossessed my car. I called and ask what I needed to pay to get my car back. 1300.00 to get my car back when my car note is only 356.00. I paid everything they ask and they told me my next payment would be August 16. Ok I called them to inform them my payment would be late because I just started back working. Gave them September 2 and she said I was 2 months behind. How was I 2 months behind? I just paid to get my car back last month and my new payment is this month. I wake up this morning and my car is repossessed again for August 16 payment. I hate these folks taking people money. I'm going to sue their money hungry behinds.

We bought our car and paid the first payment then got our paperwork in the mail. Paid the next payment on time and so on, we get a call that we never paid our payment and that the account was closed and new one opened. I fixed them the stuff to show we paid it. It was fine for a few months then the said that they never received or payments and that we are 36 days late and the car got repoed without warning or notification and we have three days to come up with 1,563 dollars plus 300 to 500 repo bill. They said that they were never notified about our situation and we called them to tell them I know 5 times a month. Whatever you do don't use WESTLAKE FINANCIAL. They are crooked.

Dealing with Westlake Financial is horrible!!! Vehicle was taken back by this company. I have gone round and round with these people. They hung up on me, transferred me all over the place, disconnects me, then I call back then finally talked to a person by the name of Mark ** who is the Finance Manager (so he say). I have told these people I have paid monthly on the vehicle I had before you took the vehicle back. They claim I was delinquent 6 months. They gave me a list of months I supposedly didn't pay. I told them, I normally pay thru my bank and I have records I have paid and they were so rude about it, they told me to prove it then! I printed out all my bank statements and shows I have paid every month, except for the 2 months I fell behind. But even that, I contacted them and told them I would be paying late, which they said "It was ok. You are not in default or 120 days late."

I had surgery on the 25th of July and needed to defer a payment. My due date is the 30th. I called and had it set up, the form sent to me, signed and returned on the 3rd. They stated they didn't receive it until the 8th of August, proceeded to repo process and charged me for it. As well they still had not processed the deferment as of August 23rd. They are poor poor place to work with, they harass harass harass with incessant calls and I tell them the same thing over and over. They are a rip off as far as terms, apr, etc. They milk and milk and milk. Can't wait until I switch loan companies because they are awful. Wouldn't waive my repo fees and none of it was my fault. They are crooks.

This company customers services is so poor and very rude. I call in to let them know that I made a payment through the bank wells fargo and I did not know it take up to 3 days before your payment post to your account. I am thinking it post the same day but anyway the customer service person that answer the phone was so damn rude to me I couldnt believe the things that she was saying. She would not let me speak. I try to speak she told me, "I am going to hang up on you because you're lying about paying your car note". She stated, "I dont believe you, why did you pay it through someone else and not at the same place where you was going before? You are lying." Then she disconnect the call. I try to call back they pick up the phone line then put it back down.

I purchased a van from a dealer in May which used Westlake Financial. Our first payment was made via debit card. The second payment was made with a money order. So June and July payment were made. Even got August's bill on the July 29th with it showing both payments. Then on August 1st get a call from the dealer that they bought the contract back and want me to return the van. I said WTF. I looked. I was told that 1st payment came back as insufficient funds. But looking at my bank statement they reversed the payment the day after I made the first payment. Every time I call Westlake they say I am in current, what a scam. Turns out the second payment we made was after the contract was bought back. Out that 1 month payment (425.00) plus the van and the repo on my credit. I contacted my state attorney general. I hope they get banned from operating in my state and the rest of the country.

My car that I paid almost 8000 after being late 40 days they repo'd it and make me pay almost 1200 dollars and been 3 days my car still isn't cleared. Every person I talk to says it's still in process like WTF dude. Open another ** office. ** said they do financing all over 50 states but they only have one office.

Yes they have crazy interest rates but are a life saver for those like us with bad credit. However I have been a few days late before. If you just talk with them they'll help you out. I've even got my car impounded with a 30 day hold. I had no idea how I was going to financially pay for my normal life and car payment on top of the fees that would've been almost $2,000. Westlake Financial got my car out for me and within 5 days. I still had it gone for 30 days but only paid for 5 days instead of 30. I hear bad reviews about them taking cars by the first day late? Hmmm sounds like people aren't taking care of their business. Communicate with them and you'll be fine. You get an occasional smarty pants rep on the phone but that goes with most places these days. Overall they've been great to me! Thank you Westlake!

I don't understand something; bought a car from a dealer in Ohio in May 2016, they finance it through Westlake Financial. Made 3 payments on time, I go online to make my July payment - today it said account paid in full.??? What?? I call them to find out what is going on, they tell me to call the dealership where I bought the car. They bought the car contract back, they are no longer financing the car.??? I call the dealership, he tells me to come in today, so they can get it financed by someone else. I'm like where and what happened to my payments I made and the $2,500. down payment? He said he is going to try to get credit for payments already made and get it financed elsewhere. I'm so confused and pissed off right now, I have never heard of such mess.

OK... My experience with Westlake... The day my car payment was due, my husband called and told them we were on vacation. All we had was cash and we would pay them when we got home. The very next day, Westlake sent out a release to repo my car... So being, my car was repoed for being ONE DAY late AND I wasn't able to get it back. I had the money. They wouldn't accept it. It was my very first payment and I had just put 2,500$ down on a 10,000$ car. So basically they took my down payment and my car for being one day late.

I got a car which was a real lemon but am stuck with the payments. Westlake doesn't care. So in 18 months, they made over 94 dollars a month profit from my payments. Wow. There was a point I got a little slack because of being laid off but I have been so consistent since then. I had asked them for a lower payment to extend the loan from the 29 months but they refused. I tried to get the car dealer to take the car back and they wouldn't. Not only did it overheat and have major steering issues (worn shocks, bad axles and hub, etc), it needed brakes and all kinds of repairs that had me distressed for months.

On Sunday, June 27 there was a guy in our yard with my vehicle hooked up for repossession. Besides being panicked stricken I summoned my husband. According to Westlake, we had missed payments and it was up for repossession. After them taking the vehicle, I had to wait until Monday to speak with someone. Of course they cannot do this during business hours. I had my statements proving I was current. Westlake had added a extended payment due at the end of the loan and made our past due according to them. I argued this was not right as the amount added was nowhere close to my regular payment. Our payment was 389 but the amount added was 268. They also added three months of late fees. I was told this extension was just to get me caught up and it was not to applied to the end of the loan. So why did they take my 50.00 then?

I was three days late on my payment. They repossessed it and when I called for info they gave me the breakdown of charges. This included the check I sent which they said they did not receive. I find out they did receive it two days prior to my call. The total payment is 847.00. I called back three days later when I got paid and they told me to call back in three hours. They moved the car and they needed to find out what my ADDITIONAL charges will be. That's where I am at now. Stay clear of these guys.

Repossessed when payment was already made in full. Then charged me over 400 to get back. Then the next payment they took they said the payment didn't clear. I spoke to my bank b of a. They said Westlake never processed the payment. Westlake staff accused me of not making the payment. This company does things that are not fair or good business practices. I never got to test drive my truck and when I got it within the first week the transmission was not working and failed.

My daughter owed one car payment to Westlake Financial which would have satisfied her loan. Her husband lost his job in May and they were late on their last payment. The car was repossessed on Friday morning. We contacted Westlake Financial to see what it would take to payoff the car, the representative had to call the towing company to find out what they would be charging for the repossession and then came back with a total of $695.87 + $400.00 towing. The total payoff with fees for repossession was $1,157.87, so as instructed by the customer service representative we went to Wal-Mart and sent an immediate cash MoneyGram for the total amount due at 10:15 am. The transaction was confirmed within 10 minutes.

Called to speak to someone about my loan payment on a Saturday and talked to 5 different agents and got 5 different replies. I asked to speak to a supervisor or a manager and was told they don't work on Saturdays. What kind of company that has any employees doesn't have representative or a supervisor or manager role working when they collect monies?? They send you to a voicemail which the call doesn't ever get returned. I called to ask a payoff amount and was told they can't give me a payoff amount for a future date?? Really!!!

Firstly, live in Chesapeake Virginia and I have given Westlake a one-star rating merely as a required choice by the site, officially they get a negative star or black star for their customer service with regards to consumer fairness. I financed a vehicle through Westlake in 2015 and had customer service problems right from the beginning, for starters, when I would make payments, the company would charge $5.00 even when I walked the payment in to their bank Wells Fargo who would only accept the payment if you got a payment slip which only comes in the mail every month after your due date, that was a serious red flag, but what can you do you're in a contract and now you're realizing you're in one with a predatory lender.

So I purchased a car from a place here and Westlake financed it however I've never been late on a payment. So 2 months ago the car been messing up and is now not drivable. I told them I couldn't fix the car and make a payment and they flat out told me either way they're going to get their money and start garnishing my checks. The customer Service Rep was super rude as they always are.

I purchased a 2005 BMW 5 series and the financing was done through Westlake for $15,000 at payments of $499 for 36 months in June of 2012. I had my share of ups and downs financially which resulted in payments falling behind. I got a credit extension which placed the missed payments on the back of the loan, but little did I know that when the final regular payment was made in August 2015 the credit extensions that I took would be due in full. Fast forward to January 2016 Westlake repossessed my car for a principal balance of $998, yes $998 ** dollars. Unfortunately for me it happened at a time when we had a massive snow storm and I was unable to get to work. My car was sold in a auction, you would think that would be the end of it. So I called Westlake to see what my car sold for since the book value was $4,900 with the mileage of 190,000 in good condition.

I've never dealt with such horrible customer service. I'm just trying to make a payment over the phone for my husband and they did not want to give me information regards about the amount. Not trying to take a loan under his name there. I'm only trying to make a payment (give them money). They need to train their customer service people with a good, positive attitude.

I purchased a 2008 Ford F250 diesel on 3/3/16. Went on a fishing trip on 4/5/16. 10 or so miles into the trip, all of sudden, boom a rod started knocking real loud. Pulled in to the closest place, happen to be a repair shop. Mechanic heard the noise said the engine blow a rod probably. More likely gonna cost me somewhere in the neighborhood of 10 grand to fix. Well when I was trying to make arrangements to find a reputable diesel repair shop Westlake repossessed my on 4/9/16 saying I abandoned it. Sent me a letter stating they were going to auction my truck off on 5/9/16 if I didn't come up with 1100 bucks plus towing and storage add in repairs. I could be looking at double what I paid for the truck. Oh I made my first payment on 4/4/16 and my second payment isn't due until 5/5/16 so don't do business with these lying, thieving, cheats. Hope this helps someone in the future not to get ripped off. Thank you for the vent.

I purchased a used 2004 Lexus RX330 (beautiful) October 2015. The 2nd day, I received a total of 3 calls confirming the purchase I just made, which seemed a little extreme but proficient. One of the repeated questions was how would I make payment? I advised them, that we'd use bill payment through our bank. They mentioned that that would not suffice as a viable payment method. From that, they mentioned that I can make payment online for $5 per payment, visit a local 7-11 to make payments for another small transaction fee. So I asked, "how can I make a direct payment for no fees?" They stated to mail a check some 3-5 days before the due date. From that point, I knew our interaction with Westlake (3+ years) would be brash.

I been paying my car for 2 and a half years & Westlake Financial has not even gave the credit that I deserve. Also my bill remains up there I almost paid already 8,000 thousand dollars on my loan. Also I try to refinance my car with Alexander's in Oxnard and they told me that my name is not even in my car payments. What can I do to fix these?

I had received a car loan from Westlake Financial for $2400 and I have had this for 1 yr and 4 months and my loan hasn't gone down under $2000 yet. This doesn't make sense. I called to make a payment and I was sent to 4 different people. And finally the woman told me that she couldn't take my payment, that Westlake Financial is under investigation by the state of Mass and they couldn't accept any money from me but I could pay with western union payments if wanted to.

We purchased a car from a car dealer and because we do not have enough credit, we used WestLake financial for our loan. They want us to buy gap waiver insurance from them. Otherwise they do not approve our loan. We paid $2000 down for a $7200 car and we paid $399 for their gap waiver. We had too many problems with the car and we decided to sell it after we spend $3500 for the maintenance. We trade the car in for $5000 to a dealer and get a lease. We purchased the car in January 16 and paid off the car in April 8th, 2016. We actually use the waiver for 3 months with no claims at all. Now they are saying that they do not cancel or pay the unused portion of the insurance. Our loan was a 2 year loan and that insurance was covering during that 2 year period. What happens to the unused (almost) 2 years of insurance. Is this legal?

I got a suv from Westlake Financial. The car was 6 grand almost 7 and I put almost 2 grand down on this car. I got this suv around June of 2011. Now in 2016 I thought I was coming up to be my last payment. And they said "no you still owe 4,989". I'm like what. Almost 5 grand. That's about what I started with. How in almost 4 years and 4 months I still owe this. They said a balloon payment. I said no one said anything about a Balloon payment. I started crying saying "I don't have that kind of money". How is it 2011 car was 6 grand almost 7. I paid 290 dollars a month for 4.4 years and I owe almost the same amount. I called them and talked to them. They said I would have to rewrite the contract again for another 4 years for what to pay the same and have the same amount at the end of the contract. I started crying and asked where my car was at so I could get my belongings.

Our auto loan was past due 30 days. They came and picked it up & then we had 10 days to reclaim. We would've had it taken care of in 4, but it was Good Friday and then the weekend. On Monday we paid everything owed & they had already sent it 700 mi away to auction! We had to go get it ourselves. In the meantime, the transporter stole our contents and demolished the windshield and stole the license plate. Now, no one will take the blame and they will not give us the # of the transport company!! Our next recourse is a lawyer!!

I have been dealing with these people for 2 years now. 2 years I have been making payments and they are refusing to work with me now. They tack on convenience fees to every form of payment so you have to pay even more. They have messed up rates which they refused to refinance. I bought the car 2 years ago for $11,000 and have been making payments of $465 a month. Currently 2 years later I still owe them $10,775. I recently got sick and was in the hospital for a while. I missed a couple of payments. I called them to try to work something out and the rude customer service reps just plain refused. I tried to tell them I was in the hospital for a while and missed some work and would like to keep the car and keep making payments if they would just help out a little considering that it is extenuating circumstances.

Westlake Financial: I supposedly financed a truck with them on last part of Feb. 2016. An auto dealer in Townsend, Montana took my trade and money down and financed a bad credit loan through them and I signed paperwork. Well, the truck had low mileage on it, but the front and rear shocks were shot. So I had all of that repaired, fixed the heater and a couple of other minor things. My payment is due on March 18th but I sent it in early. No problems.

My car loan account has been locked due to investigation in Massachusetts. I was told I can't make any payments on my account. I wasn't told anything ahead of time of this investigation, no letter, nothing. I am worried I'll have a big bill when this is over and won't be told ahead of time again. I checked my account online today and it says "past due"... if it's locked why does it say past due? I don't recommend them, no communication, & very high interest.

I have an auto loan through Westlake Financial Services and called to make my monthly payment this month. I was told by the customer service that the company has suspended all account in Massachusetts and could not take any payments. I asked what was the problem, and was told if they were doing an investigation which had nothing to do with me, it was the company. I asked why wasn't a letter or email sent to me notifying me of this, and was told there will be one in the mail, and in the meantime, do not send any payments. They will keep me informed of what is going on. What do I do? I copied this from the person from Dorchester, Ma because it's the exact same thing that happened to me. I've called 4 times a week starting the week before my payment was due and they won't let me pay it!!

My mother bought a car from a credited used car dealer here in Birmingham, Al. back in Jan. of 2014. The dealership used Westlake. We had never heard of this company. Shortly afterwards, my mother passed away. Instead of letting the car go back, my brother and I have been taking turns paying on the $14,300.00 loan and yes, we've struggled a few times to make ends meet but we get it paid. We missed one payment and they repoed the car and the timing couldn't have been worse, I started school the next day. So I didn't have a ride to get to school and they wanted $1420.00 in order to release my car back to me.

My husband and I bought a truck we loved and take great care of. We got screwed over by Westlake Financial over and over. My husband got sick and is not doing well. We owe 5,000 and I called to see if we could come to a settlement agreement. I have 2500 cash and told them we can pay them off with that and be done with the account since my husband was ill and I'm disabled.

Please be aware! All of the previous reviews that you have seen are so accurate! I refinanced my car loan with my credit union for a MUCH lower rate. I mailed Westlake the check. They received it and verified the money, yet I don't have my title. I have been going back and forth with these people since I paid off the car. I call and ask to speak to supervisor, yet "she" is always so busy. These people are a HUGE ripoff in my opinion and if you can get a loan with someone else, please do. I paid my car off in October 2015 and it's now March 2016 and I still haven't seen the title. SERIOUSLY?!? Just know that they are RUDE and they could care less about you as a customer. Their customer service SKILLS are nonexistent!! I WOULD HIGHLY RECOMMEND TO RUN FAR FAR AWAY AND EVEN IF YOUR APR IS HIGHER, GO WITH SOMEONE ELSE!! I wish it would allow me to give negative stars but it doesn't, so...

I got this car back in 2015, I want to say around August or September. I have no mega problems with them. The one thing I do suggest is to get their payment system updated. I paid January's payment in late December and February's payment in mid January. And each time they applied it to the principal and not the monthly payment. I caught these both in time and the representatives were friendly and sent it to their adjustment department. I called back two days later, worried that I would have to fork out another $347.02 and they fixed it for me. :) As long as you are NOT LATE with your payments, you will be fine with them.

I have an auto loan through Westlake Financial Services and called to make my monthly payment this month. I was told by the customer service that the company has suspended all account in Massachusetts and could not take any payments. I asked what was the problem, and was told if they were doing an investigation which had nothing to do with me, it was the company. I asked why wasn't a letter or email sent to me notifying me of this, and was told there will be one in the mail, and in the meantime, do not send any payments, they will keep me informed of what is going on. What do I do?

My sister was behind in her notes. She called the company to let them know that she will be making a payment. They were alright with it. Don't you know they came and took my sister's car as soon as she ran upstairs in her apartment. She called the company. They were so nasty with her. She had to come up with $1500 dollars. They told her that they were going to release her the car on Wednesday. Now they're telling her that they have to reinstate her. You think that they took into consideration that she have to take her kids to school or work. Now she have to take off from her job. They need to shut that company down, I'm telling you now these people are scam artist. Stay away from them. My sister have taken sick behind this. People please be aware of this company. Their attitude sucks.

Yes, I was late payment, for the 2nd time in over 2 yrs., called to make arrangements, they would not, truck was repossessed day before I had the money to pay it, I said I would be able to, paid in full on Thurs. morning, can't get it back til Mon? BS! This loan company preys on the misfortune of others. There is no doubt in my mind they deliberately did this to pad more money on top of the loan amount. By not getting the release though in a timely manner, and by horrendously ran tow lots that close at 3 pm (who closes at 3 pm? It's like a double screw-over for anyone that works!), it seems they had no problem with not sending the release because they make MORE money by having my vehicle in a yard all weekend.

I have had my car loan with this company since 2013, I try to have less contact with them as possible. I have never been late on my payment as I have it automatically withdrawn from my account. However this week I went online to check my balance owed on my account. I then found out I was 3 days late. What made me upset is that no one notified me...so it could have easily gone up to 30 days late.

People please don't you ever deal with these bank. They are not even human beings. They told me I can be financed my car into 2 years. When I came they said it's impossible without a cosigner or additional down payment. It's all ** about refinance and their help. Westlake wants get every single cent out of you. Never ever ever deal with them!!!

Worst customer service I have ever dealt with in my entire life. They are SOOO rude. They make mistakes and take absolutely no responsibility and zero professionalism. I can't wait to refinance through someone else.

I recently purchased a vehicle and this company did the financing. Although I am grateful for that, I absolutely HATE having to call this company. They are rude and want to charge for everything. There are many choices for auto financing. I strongly recommend a credit union before ever considering this company. They are the absolute WORSE I have ever worked with. They are even worse than AT&T and Sprint both combined. The worse customer service ever!! I will be RUSHING to refinance my auto and hope to NEVER have to work with this company again in life.

So back in April 2015 I bought a car which was finance through them. I was in a car accident on Sunday June 21st which totaled out my car. Monday June 22nd I called them and told them about the accident and that my car was totaled. Some guy told me they was going to extended my due date by a month so the insurance company will have time to contact them and I won't be late. Well come to find out that "extension" never got approved which they didn't called to tell me. I had to call them. Well they heard from the insurance company in August which they told them how much they will be paying them for the property damage which would have also paid off my car after the gap coverage kicks in. What I didn't get was why even though they knew the car was totaled they still wanted me to pay for the car. Anyway as each month went by nobody called me saying they never got a check from the adjuster.

I have had a 2005 Dodge Ram financed with this company for a little over a year now. I sent a check in for Nov payment 3 weeks ago and it has yet to clear my bank or post to my account. With the holidays, I was late on Dec payment by 12 days, well two days ago there is a knock at my front door and there is a repo guy asking for my keys. I had called and TRIED to schedule a payment but had no luck talking to these people.

I called and asked to speak to a supervisor and a girl named Veronica ** with collections department spoke to me. I understand they need to ask for the company's money but, she was so rude and had no passion when asking for the money that was owed. She presented no compassion or even trying to listen to me and understand the situation. She really needs customer service/management training, sad that the representative prior speaking to her had better customer service.

I paid off my car and I have the proof of the paid off paperwork yet they haven't sent my car title yet. Other thing is that when I check my credit report they still report that I own car loan from Westlake financial which completely untrue.. I knew that they have the worse customers service I work with. For future loan need I will stay away from this company.. And I will recommended to anyone I care to them. As it go to my car problem I will call them today and found what's going on?

I honestly don't see why there are so many complaints on this company. We have our Jeep financed through Westlake Financial and have for almost a year now and have not had one single problem with them. A couple of years ago, we did a mortgage modification to lower our mortgage payments on our house and, little did we know (thanks to the idiots at Bank of America), that would negatively impact our credit. So our once good credit rating slipped after that and we had difficulty obtaining a decent auto loan, but Westlake accepted us and gave us an affordable loan for the Jeep we really wanted. We have made every single payment on time and they never bother us.

After being late 2 months the car got repo. Contacted Westlake to arrange a payment to get the car back. The Customer service is really disrespectful and my call was disconnected as I was trying to get information regarding the location of my vehicle. After submitting payment around 9:00am I called Westlake to provide them with the Western Union confirmation number, they advised that the process for the release for the vehicle would take approx. 24-48 hours. After a few hours of the payment we contacted Westlake again to see if the process could be expedited. They said that the release form was submitted to the towing company around 1:30pm.

So my payments are due the 4th of the month. I sent my payment the middle of the prior month and they claim to not have gotten it. I believe they hold checks past the due dates to charge fees and damage credit the closer you get to being paid in full.

Date was Dec 2, I received a called from Alfredo about a November payment, in which I told him I was going to pay that day. OK granted I didn't make it to the bank that day due to the bad weather but I had this car for over a year. Never had a problem with my payments until recently. My payment is due on the 2nd. Called to see if I can get my payment date changed being I am no longer working at this time. But because the car is in my husband's name I was not authorized to speak on the account. The problem came into resistance when my car was picked up the same night I spoke to him. They are 3 hrs behind my time. When I called to speak to him about what I needed to do to get my car back, he was so rude and when I asked to speak to a supervisor he said there was no one there at the time. He told me I need to pay my payment with a debit or credit card and at no cheap dealer.

Well, I have been dealing with them for 3 years that my husband became ill. Explaining over and over the situation of having an ill husband and a child with a disability to whom I need to drive to therapies and I need to drive to work that's why I need to keep a car that my husband bought in a dealer in Manassas, VA. I was late a month one time and they towed the car and I had to pay 1800 to have the car back. Now I am late again and call them to explain the situation and ask them to accept a partial payment since I just own 2000 but a men named MARCO just treat me like I was a criminal trying to still something. WESTLAKE SHOULD NOT BE IN BUSINESS AND ALL CLIENTS SHOULD BE TOGETHER AND DO SOMETHING AGAINST THEM!!! They are inhuman.

This company has the worst customer service. I paid off my account like two months ago and they still have it on my credit. Every time I call it, a different excuse. I have spoken to 3 supervisor and 10 agents and my situation is the same. I am unable to get another loan because they are still reporting this account under my credit. They insist the social security is not mine and they are not able to remove it without me emailing my credentials to them. I have done so and they still have this account under my credit.

Their customer service is so rude. All they want is for interest to keep adding up on the loan. I tried to pay off my loan and they received the check, but kept it for 1 week and would not process it. Called the customer service line and they kept transferring me. I talked to 5 different people who were so rude and didn't even care. I would not recommend them even to my worst enemy. I wish there was a negative star.

I paid this loan off in full, I had a payoff letter from the company. I also spoke to a Jose that was handling my account numerous times to ensure that the over $4500 I was sending covered everything and I would get my title back. I made the payment, got my truck and after a month still no title. I just received a statement that I owe another $850 dollars on the account. It is not detailed at all what the charges are for and now of course Jose won't return my call and when I call the main line they just put me on hold and leave it.

My son purchased a truck through this company. When he calls them to let them know that he would be late they get rude with him. They ARE NOT HELPFUL OR UNDERSTANDING like they say they are. And they are harassing. It would a very big mistake if ANYONE goes through them for a loan. Find someone else. Worst loan company.

I bought a car from Maximum Auto in Virginia on February 2015. The car was marked $12999 and I put a down payment of $6000. I had the car. I'm an Uber driver. I been involved in car accident on May 27. The person who hit me was in not insured car. I made my living by driving for Uber then I have to look money to fix my car. I call and inform Westlake about the whole thing. I paid my payment from my savings for two months and fix my car out of my pocket.

After 48 of bending over backwards and jumping through hoops doing their job for them, they continue to try and push higher rates and shorter terms too. They promise you something... Then change their "promise". Horrible business to deal with. They will never have my business again. All this and I am a returning customer, I have already paid off a loan with them in the past... this is how they treat returning customers so if you are new STAY AWAY!

My car was repossessed on Wednesday, October 7th. Westlake Financial apparently bought out the old company that I was getting my loan from (Condor Capital). They bought out the company in November 2014. I didn't have any notification of this whatsoever. The payments for my car were still being sent over to Condor Capital. They took my car and I was under the impression I was paying them on time because the money was coming out of my account every month.

So in August, my husband and I purchased a 2007 Jetta. Our first payment was due on 9/16. We are trying to rebuild our credit so I thought I was doing something good by making the payment early on 9/1. I tried to set up the account so I could make online payments. Well of course they won't accept the first payment online. HAS to be over the phone and they hit you with a "convenience fee". Fine whatever. Did it and was feeling good about making my first payment early. I decided for the 2nd payment due 10/16 that I would mail a check in for payment to avoid the "convenience fee". They received and processed my payment on 10/5. Again was feeling good, until I looked at my statement. I'm being penalized with double interest because I paid EARLY!!! Are you friggin kidding me?!

In July 2013, I financed a vehicle at a buy here pay here. They sold my contract to Westlake Financial. I have made all my payments before the due date over the phone, but they have been reporting my payments late. I have called their 800# and all I get is the run around, get placed on hold for about 20 minutes. I have spoken to a manager and on their records, they show missed payments. I have mailed out a letter to request the investigation of the funds I have paid them. To this day they have not yet responded. It has been more than 30 days. I have my bank statements showing every payment I have paid Westlake. I sent off payoff amount Cashier's Check, by certified mail more than a week ago & have not yet received the title.

This company is a complete disgrace. I lost my job and still managed to make payments. I have $600 left on my loan and am less than 10 days late and they picked my car up. Not to mention I called Monday to let them know I would be making a payment on Wednesday. Completely disgusted with this company and their customer service and just plain people skills. I have never in my life dealt with a company that harasses you and everyone in your family endlessly and when you call them you hit a brick wall. My car isn't even worth as much as I've paid them for it. It's an older vehicle and with all the interest and repo fees it is almost doubled the loan amount. I wouldn't recommend this company to anyone and hope legal action is taken against them.

My truck was repossessed in May of 2015. I have been on time with my payments since then. In August I made last payment which I thought it was, until the sales representative told I had a balloon payment of 1200 bucks. When I told the representative that information cannot be correct and that I need to speak to a supervisor, he further explain that I have need to make the payment of what due so I made a payment arrangement for that following Friday. When I walked out my house to go to work that following morning, there were a repossession truck towing away my vehicle.

I've never dealt with such horrible customer service. These people are the most disgusting rude people I've ever had any encounters with. They harass you, call from blocked numbers, to extent of even threatening you that your call will be repossessed! Stay away from them. Do not do business with them. You'll regret it.

I have never dealt with such rude, unprofessional jerks in my life as the people at Westlake! They put my truck out for repo after one late payment! Then I tried to get a payoff and the woman was the rudest person I have ever come in contact with. She would not answer my questions as to what form of payment and how I get the title after it's paid off! She kept talking over me and never answered my questions! I finally got so fed up with her that I hung up on her and I am trying to pay the dang thing off! Now, I am afraid to pay it off for fear they won't send the title because of "additional" fees they tack on! They are horrible! Stay as far away from this company as you can. RUN!!!

They call incessantly. I have a payoff of $600 and paid 1/2 by telephone...was told that I have 30 days to pay the rest. The same day and the next day I was called 5 times, telling me I only had 7 days to pay the balance. I explained that I was told 30 yesterday; they said I was wrong. Asked to talk to a supervisor and instead of transferring me, they disconnected.

My father had a loan and he died in December. I notified them of this in Feb and wanted to make payments. The company said no - I was not the legal owner and I needed to send them death cert and court papers. I did this in July and on Labor Day they repossessed it. Now they won't even let me get my stuff out of the vehicle. They say I am not the owner. I said I have a will and a document from the Mass courts stating that I can sell, lease or rent any assets of the estate as the personal representative. My lawyer said the estate is the owner and the truck should have never been repossessed in the first place. Unfair business practices. I am filing against this company with the Massachusetts Attorney General’s Office in Boston, and filing a court claim against them in small claims court for my property.

I thought I owed only one more note and received a notice saying I owed an additional 1500 on my car loan. When I called to talk to someone I was informed that if I failed to make the additional notes I would be in repo status. I pay a week or two early every time over the phone. The online payments never ever work and heaven forbid you pay with a check or money order. My car note is 300 but I am always charged an additional 15 for convenience fee of using the phone because they're online and send it are jokes. This company is a ripoff and crooks. I have learned my lesson quite well. If you are ever offered finance with this company run as fast as you can. They pride themselves with dealing with bad credit but they never ever report it to the credit bureau.

I made payments after I paid monthly payment obviously for the principal but They took out the interest. Then the next payment I made they took out more interest. The breakdown of what goes to interest and to the principal was manipulated after I paid online. Instead of putting $112 of $175 to principal they only put $74 of the payment to the principal, took the rest for interest. I finally got a manager, Stefanie, that said she would readjust it in 48 hours, stated they will not send a correct statement and that I should check online in 48 hours. That was last Wednesday, nothing changed.

I made my car payment by Moneygram. But they claim they got all of them except July. Fax them the copy of the papers. Everyone that I spoke to was very nasty. And demanded me to send them the money over again. Keep giving me the runaround. I need help.

They took an additional payment out of my bank account and claim they have 21 days to return the amount owed me. Failure of them to accurately take care of their error, and 21 day waiting period is not acceptable!

Westlake is such a ripoff!! I understand if a company finances they have to make money but there should be a law against what they do to people. I know I bought a cheap and older vehicle and Westlake financed me and I'm sure I am paying more in interstate than I actually paid for the vehicle. I would NEVER recommend or use this company again!!!

They financed the car I have. Contract was signed on 08/5/15. Dealer did not hand the car over until 08/19/15. They were getting title and putting in GPS device and doing their verification process correcting other problems with the car before delivery to me and much more. I was called by dealership to pick up the car on 08/19/2015.

Westlake Financial is by far the worst loan company I have ever dealt with. They will call you incessantly and have no common sense. After repossession, I totally paid off the balance of my car loan, but find it difficult to retrieve my car as they kept adding on bogus charges to make it impossible to. I have paid $3547.00 to complete my car loan and now face an additional 896.00 in additional added extra charges and every time I spoke to them it was another story. Now I find that if I do decide to pay the final charges that they are sticking me up for, they have shipped my car to an entirely different city and I will have the expense of towing it back from there. This is incredible and not to be believed.

I have been with this company for 3 yrs and I have always made my payment - may not have been on time but I nevertheless have made the payment. Now my loan has come to end July 22nd and they are the most nasty people to deal with. I have explain to them several of their agent that at this time I'm not working and one told me that's not their problem. I need to tell him when I would have 955.00 and now they place a lien on my car and now I have make the call to make sure they release the lien so I can get my car paid off from another company so I don't have to deal with them no longer... I hate this company and I don't wish them on anyone...

My withdraw supposed to be every 18 of each month, Westlake change it to the 2 of each month and they claim that I'm the one who changed it. This bank is no ** good at all.

I purchased a car and was finance through Westlake. I called them to tell them my payment was going to be late due to me being in the hospital. The people sold my loan back to the dealer without telling me and the dealer repossessed my car with my payment.

My father is writing this. He decided to help me pay off my car loan. As required by Westlake, I (Susan) sent a printed letter stating that he could have access to the account and speak to representatives at Westlake per their rules. It was sent with two checks to Westlake, one for regular payment and one for principal only. They were processed on August 6 and 7, so the letter was received. Westlake says the letter is still not in their system. They also seem to have great difficulty in processing principal only payments. We decided to pay off this loan and save $8430 in interest!!

I swear this company needs to be shut down fast. My husband and I had a wonderful Dodge when he was in the Army when we could afford it. My husband is a disabled vet (serving 14 years) and was no longer able to afford the payment so we gave it back. We made up our children and moved to Florida to get a new start in life. So with him and I being sick and having so many appointments plus having kids that need to go to doctors we decided to go to a little car lot to look for a car. I found a Chrysler mini van and find out paperwork to try and get it.

This company is the worse to deal with. Staff is super rude and have no intention on helping a customer with any problem. Once you sign a lease with them the only thing they care about is you paying them on time. Whatever else goes with your account they don't give a ** about... excuse my language but they are horrible.

My car note is due on the 20th of the month. I gets a call on the 24th the rep telling me that if I don't call with a debit or credit card they gonna come get my car! They have the RUDEST customer service Reps I have ever had to deal with. My wife told me not to take the deal from the dealer because she have heard from other people how disrespectful these people are at Westlake. They will call you the day of your payment all day. I feel like they are BULLIES!!!!! And then they treating REPO. Stay away from this company. The BBB need to look into this company.

So my story is a lot like everyone else, but it really isn’t me, it’s my son who got a loan through them. He had a great job then when the oil prices crashed so did his job. Myself and everyone in our house has been getting calls from this place. Well today when they called me and asked me to get a message to my son, I said I would be happy to if they would give me their name and at least who was calling. I was told sorry that is confidential. "Ok, then no I can’t tell him you called because I don’t' know who to tell him is calling." This goes all day. Finally, I talk to someone who tell me it’s Westlake. "Ok, thank you. I will let him know." Then later a Carlos calls and apparently he can’t discuss any of this information with me but my son needed to call. Ok, I will try and get the message to him as he currently is in the middle of nowhere.

This is THE WORSE damn finance company I have ever seen in my entire life. My payment was due on June 15th. I called, tried to make partial and they wouldn't take it. Asked for date I could I gave it to them & was under the impression it was OK. Next thing I knew my car was being repossessed. They now MAGICALLY have no records of that conversation. Are requesting two payments plus 700.00 in repo fees. I paid all fees & copy of DL with three references. I paid a total of $1517.00. I call back to advise of payment and now all of a sudden they need more documents. So yet again I send more documents, call back with proof they have received them & they keep telling me they don't have it despite me having proof that they do!!!

I would give this company 0 stars if I could! First off I had my truck repo'd - work was slow and I could make the payments on time. I finally got the money to pay, contacted customer service on trying to get my truck back. Each person I spoke to gave different information and were so rude. It would be great if you gave your reps a 101 on customer service. I asked one rep to give me her full name. She stated that it was confidential information? That's a joke! They also asked for proof of income. I told another rep that I was self-employed and didn't have any pay stubs. She said, "Well, go to your boss and ask for a letter???" As far as I know I am my own boss! Again this is a joke right?? I can't wait to get my truck paid for!

I did not even want to rate this a 1 star. I am so disgusted and annoyed with this so called company. When you reach a representative on the phone they do not answer your question but instead try and find a way around answering it. I was guaranteed to have my payment due dates changed and it never was and now they tackle on these late fees; a payment I made reflected on my bank account yet did not show up on my account with this company and they are trying to say my payment was reversed because I did not have the available funds. Continue to stick with this story even after I faxed them my bank statement showing the payment made. I have a complaint filed with the Better Business Bureau and have an investigation going and the company does not respond to BBB in a timely fashion at all and AGAIN they do not give any answers to try and resolve my issue with them.

So, my husband and I got a divorce. On the paperwork it clearly says I'm not responsible for the car in any way shape or form. So, I call them and go through about 7 or 8 transfers before I finally get to the correct department. (They literally sent me in circles. I got the same person about 3 times) FINALLY I get a hold of someone. They lost my paperwork from when I faxed them my paperwork proving I'm not responsible for the car. So I call them again this morning, going through the same circles before I'm now on hold for 15 minutes (Still waiting to talk to someone). These people have no idea what they're doing. Horrible company.

I had bad credit so the small corner auto dealer set this up for me through Westlake Financial. I made all of 20 monthly payments, most of them on time. I mailed my checks from Wisconsin to Los Angeles and it usually took 10 days or more for them to post. I have 5500.00 of my own invested in my 2001 Explorer and as of this writing owe 3 more payments totaling about $700. We tried to work with them but they do not accept partial payments. This week? Without notice they took my truck from my work parking lot. No one came to talk to me? No letter or contact from them to warn me. Now they want over $1400 dollars to get my truck back? Plus what the repo company gets for storage, towing, etc.

Okay! I am not a client of Westlake but I am making payments to a car that belongs to a friend since 4 or 5 months ago. You would ask yourself why am I doing so. Well I wouldn't be doing it under other people's name if it wasn't because of them. Every time I called to see if the payments could be transferred to me under my name (as I am the person that is paying the car) first they told me YES, it could be done but the owner have to call first and say he can't pay the car, and that he will surrender it to me, so I rake over the payments.

In may I bought a car from EZ Credit Auto Sales, they got me a loan through Westlake Financial Services. My first payment was due June 15. I called them and gave them 200.00 and made arrangements to make the other half of the payment in 2 weeks, as I was in the middle of changing jobs which they agreed to on July 3. The dealership called and advised they received a letter from Westlake to take the car back and give them their money back. Westlake will not deal with me, only the dealer, and now looking to repo the car. This is illegal. What they are doing and will not work with me? This company is a scam.

I purchased a vehicle from Auto Motor Imports in San Antonio TX. 1 weeks later it needed an engine tear down. 2 days after - new transmission. I called Westlake and they said not their problem. They need their payment so I have to pay it or they will mess you credit - OK but I have no truck. They don't care for customers...

The collections dept representatives can be very rude... If you are late on a payment and get a call from a guy named, **, it's going to get ugly... He will overrule you and be rude. Definitely not a professional representative. Certainly a guy that takes having access to these accounts personally to the point that it's just downright mean. Can't wait to pay the car off and be done with this company. Not happy dealing with them at all. I feel like I owe the mob. You can be as cordial and professional as you'd like while giving the date you're making the payment and still be bombarded with disrespectfulness and retaliation threats to your account. Now looking through other customers' reviews, I'm regretting my negligence in doing background research before signing the paperwork for my loan.

Purchased a car and financed through them in October 2014. Signed up for automatic monthly debit immediately because I read all of the horror stories of repos they're responsible for. I was first contacted by then via phone to "interview me about the car." I asked for some loan details & was told I'd receive a "welcome packet" in the mail within the week. I also asked the rep. if there were any fees or rules they had if I wanted to pay the car off before the 36 month term and instead of giving me a direct answer stated again "all that will be in the welcome packet."

I got a used truck from a buy here pay here back in March, which I loved my truck more than anything! I traded a jeep, I paid $200 for this truck which I financed almost $11,000 for. Made a few payments then realized okay this isn't gas sufficient for me to drive my kids to school. I tried talking to them to figure something out about getting out of it - nothing. Very rude people! My fiance ended up getting a brand new car so I called Westlake and told them to come get the truck as a voluntary repo and they threatened me that they were taking me to court and I would be responsible for the remaining balance on the loan, my court fees, and their court fees! I was so upset I cried. I still get upset about it. Watching over my shoulder wondering when they will be here to get the truck. I wish I never would have got that damn thing! WORST MISTAKE OF MY LIFE!!!