Western Union Reviews

Reported to Western Union - I would like to report fraud concerning my recent transaction for Joshua **. Scam, who was to provide a purchase of a Tea Cup Shi Tzu. I have the documents attached to this email. I completed my research concerning websites and found flags with the BBB or on web. However today I received information from the airline WestJet requesting $1,500 to complete transfer on the puppy. After researching this WestJet Airlines email address it show up under scam/fraud.

I was scammed by somebody in the Philippines and when I spoke to the fraud department, I was told that I have to wait 15 days to file a claim that I had been scammed. I was blocked by the scammer and am being ignored by them on another account I made to make contact again. Thanks for letting scammers get away Western Union! I'll NEVER use Western Union again!

My husband found a used vehicle while out of state and had me wire the money for it. After completing the transaction with a local agent, the tracking number was printed with a "hold" on the money until I called the number provided to verify who I am. I'm standing in front of an agent whom has my driver's license in hand, not online. After answering some very inappropriate questions that had nothing to do with my identity, or his, the money was approved for pick up.

I have been using Western Union for over 5 years now and have noticed that a money transfer never goes through when the exchange rate is good. I have called their customer service dept every time and get promised that they will get their technical team to call me back within 24 hours. To date this has never happened. They blatantly lie. As soon as the rate drops the website miraculously starts to work again. Initially I thought it may be due to a high volume of people using the site to take opportunity of the high exchange rate but was told by Western Union that this was not the case. So what is it then? They don’t know. They ask me for a copy of my passport/driver’s license and recent utility bill so that I can be verified and increase my transaction limit but then do not allow me to send even small amounts.

This company deactivated my profile and blocked me from using their service without any prior notification. I have used this service for over 14 years without any problems until July, 2018. I have email, chatted, IM, sent letters to find out why and to get my account from being blocked. I got nothing but the runaround. I have filled out Reinstatement paper multiple time. Then after a lawyer contacted this company did I hear the following: That Western Union has investigated this matter and made a business discussion to block me from using its service.

Purpose of Western Union is to send money. However 90% of the time I am having an issue with the website. They need to hire a good Data scientist and good back-end cruise. Hire some Indian or Chinese. I am sick of this issues. They always tell me to go to the nearest Western Union location to send money. Hello, it's 2018. You guys need to focus on online transactions. I am switching to a different company. I am spending my time to write this because you need to work on good working staff in the IT department.

I gave money my mother so that she send it to some money to my husband who is in the Dominican Rep. She went and Told the lady that she was sending it me. She send it. For some reason my husband couldn't pick it up. So I called My mom, put my first name then an initial for one of my last mane and my last name. It's been over a month since this happened. I have called several time talk to a supervisor and that person told me that I was going to received a check by mail which never did. I have to call yesterday to find out that I apparently can pick up the money and any location...But, I am afraid because, my mom was the one sending the money and she uses her debit card. Now if I go there to pick up the money they will tell me that my mom need to pick it up because she was the one who did it. We live over an hour away. She is busy, I am very busy and I don't want to start this all over again.

I submitted a refund request via email in May of 2018, I have still yet to receive my refund 6 months later. I'm basically calling once a month to check in on the process and CSR KEEPS saying they haven't received anything or they'll tell me to call back in 48 hours. Every time I've emailed I get an automatic email from Western Union saying they've received my documents. I've emailed and faxed proof of purchase and requested documents 5 times since June. Quite frankly, I'm disgusted at this whole mess and the lack of timeliness on their behalf. I want my money NOW.

First off, I had my transaction canceled midway for no reason whatsoever. I initiated the transaction over an hour ago but they took that long to mention that I can’t transfer. By that time, I had already traveled down to the agent and was in a queue! Their app doesn’t allow to skip queues... When that happened, I was given no reason whatsoever but was expected to give out my personal information because they said so. In the words of their staff, "You will know when you give us your information."

I am incensed by the unethical and slow service and poor design of the Western Union App and discount offers which today cost me an hour of my time and $31 extra dollars in transfer fees. I would like to report that this company is one of the worst customer service providers I have witnessed in my lifetime! The discounts that routinely litter my email account must be false because I am never able to claim them. Their phone customer service is inept, and the Western Union App design is a triumph of inefficiency and malfunction!

WU charged me without delivering the money to my recipient. When I asked for the Refund, it took them 22 days to refund me my money. Not only this, I was calling every other day and I was told a new story every time I called. It's not 1950s, there are better services/companies available than the Western Union. Better to use Xoom or etc.

I have had a worst experience with Western Union, I transferred my money on 19/11/18 and got the confirmation from Western Union that ‘transaction is in process. You don’t need to do anything unless you hear from us.’ After 3 days wait I called customer care and quoted them my tracking number, they said they don’t have any information on this tracking number. It’s absolutely glitch of Western Union that they did not accept and treated me with poor customer service by different agents. They told me they will accelerate the issue with complaints department. Today I called Western Union again and quoted the complaint number and guess what. They said that my account is not verified. That’s why transaction was not sent.

I've used them for years. They've declined in service. Lack of training OF their employees. Constant freeze on transactions. The right hand don’t know what the left is doing. Bad attitude from their female workers. It’s global lottery with these people. It’s like a box of chocolates, never know what you gonna get. Bunch of FORREST GUMPS. RUN FROM WESTERN UN-UNITED, RUN!

The representative that took all the information to send money on the Western Union number got name address and phone number incorrect as well as my mom's name so she couldn't even pick up the money I sent and then since they had my phone number 409 when it's 449 they wouldn't allow her middle name to be changed from N to Ann which was originally said to them. So after wasting my whole morning just to find out I had to return to store where I had done the original transaction I had to call back again 'cause they never informed me I'd need a pin code to get refund.

WU canceled a transaction, sent an email saying I had initiated the cancellation and would refund the money as soon as they've received it. 4 operators and a supervisor later, they insisted it will take 7 days to refund the money that I paid instantly to them. My question is, why are they holding the money for 7 days? Your guess is as good as mine. Avoid like a plague!!!

Do not deal with Western Union...GO TO MONEYGRAM. THOSE ** will give you the run around if you're trying to get a refund back. They’re quick to collect your money but DO NOT like handing it back. I’m still waiting 1 week later for a refund I paid IN CASH! NO REASON FOR ANYBODY to be waiting that long for a refund. If I can give them 0 stars I would. Their customer service is complete garbage! Always have excuses and will keep telling you call back in 24 hours. 24 hours pass and they will tell you call back in another 24/48 hours. That passes and they will have the nerves to tell you wait some more!

Never ever try Western Union for your money transfer. This guys are total fraud. While transferring, they say that your money will be transferred in 3-5 days. Once you transferred the money, they will email you that it takes 10-14 days to complete the transfer. If you call the customer service for the reason why they are taking that long to transfer, all they say is, "Our system says that it will be credited after 14 days. We don't know the reason." Then why the ** are you guys working there if you don't know the reason. And this guys are so rude and unprofessional, I had never seen this kind of worst customer service agents like this guys. I had talked with nearly 5-6 people and all of them are same. Looks like the whole company has worst customer service employees. If you want to lose your sleep and want to experience the torture feel free to use Western Union.

My mom sent me some money thru WU. I went to pick it up 2.5 hrs later. When I got to the store they said "it's saying to wait 15 minutes." The assistant had never seen that before nor had her sup. I do a little shopping as at Safeway anyway. Go back 15 min later and the same thing. "It's still being processed" was advised to call customer service. They have to talk to my mom who sent the money. I let her know. When she calls the rep is rude and said that they would call her. This is e hrs AFTER she sent the money. No EMAIL, no call and he won't tell her anything. That was gas money for work so now I have to wait and see what's going on. My mom is upset because she sent that money in good faith that I would get it. Absolutely the worst experience I've ever had.

I had the worst customer service experienced. He talked rudely and lazily. His service also bad. He asked me to call back because he said my voice is too small, I refused because he can hear me and reply me correctly. Such a lame excuse to be lazy on your work.

Western Union Debacle Log - 10/29/18 5:18 pm - Called and got escalated customer service line. Service person was very kind and sympathetic. She attempted to connect me to a money order supervisor. After being on the phone with her for over 20 minutes with her attempting to contact and connect me with a supervisor, she assured me that she had spoken with a supervisor and had been assured that they would call me back. I agreed to get off of the line and wait for a callback which never occurred.

I've been using Western Union to send money internationally since the late 90s. I never had to call their customer service since last week after I found out I have points I've been acquiring and I can cash in but only if I call customer service first to transfer it to my "so call account". The agent conveniently forgot to mention that in order to redeem it, I have to log in and reset my account.

I have been with Western Union since 2006 maybe even before that. I use their service by sending money not to too many people, and on an occasion or two I received money from people. This was a quick way of doing business with certain clients. One day I notice that someone was sending a larger amount of money to someone I didn’t know as well as the person send the money through my account I didn’t know, I call Western Union and let them know I see something different going on with my account.

I've been a customer since 2006 with Western Union and have no issues sending my money to my family and friends in the Dominican Republic over the one application that's offered by this company. Recently I began receiving an error code when I tried to send money to my sick mother and I called several times to speak with a representative to get an explanation but I kept getting a runaround. No one knew what was going on with my account and why it was blocked. So I decided to call today in Spanish to see if they will be able to explain, I was told that this company is searching customers private information and using it to penalize you.

First of all they are not going to change their business model and heed to the suggestions outlined here and various other complaint websites as they are EXTREMELY PROFITABLE - their fees for international are criminal when you factor in the exchange rate. It ended up costing USD$170 more than if a debit card had been used multiple times in the target country and this is including the ATM fees and also the VISA network's ATM exchange rate (a much better rate of course). The transaction was for USD$3,1000. That being said this was an emergency and I decided to do it. Worst mistake of my life.

Avoid Western Union at all costs. They are crooks. They took $50 from me and won’t give it back. Customer service is easily the worst I’ve ever experienced. Too painful to deal with. Hate these guys so much.

I was using the WU online app to transfer money to the Philippines. Last April I noticed there were four withdrawal transactions on my debit card made through Western Union. Each transaction worth $500.00. My bank locked my account and started the investigating the unauthorized charges by WU. The charges look like an inside job, the hacker knows the inside operation of this company. I tried to use their money transfer again but they blocked my name. Be careful. Don’t use the WU online app or any of the WU services.

I have been using Western Union for a while sending money to my son in Alaska. Just last week I sent some money to him when my son called me to say they dented the money transfer. I call the number that was given to him, could not understand what the person was saying half the time. But what they told me is that my son could not use Western Union ever. For no reason they just cut him out. What kind of business is this. They said to fill out this questionnaire form and they would review it to see if my son would be able to receive money again, well looking at the questionnaire it was asking way too many personal questions and information. So to everyone do not use Western Union. They are crooked.

Customer service is a joke. 90% Don't speak good English, just a screwed up company. I don't even know how they're still in business. My wife sent me money and when I tried to receive it they said the 10 digit code was wrong. On top of that they put the wrong state. I'm was in Illinois and they had Pennsylvania, so she had them to correct it, code still didn't go through. Finally after calling time after time, I got fed up and told her to cancel the transaction. Now they saying there was no transaction. SO WHERE'S MY MONEY!!! You guys are a bunch of white collar crooks. Hope Walmart take you down.

My Mom sent me money from the US to go pick up at a Western Union. When I got there, they told me their systems were down and to come back later. I went to another branch and I was told the name on my I’d did not match and to call the sender to change it. I called my Mom and she went back to Western Union to change it. I later went to Western Union again. This time the name was correct. They told me the name was correct but it is written in the wrong sequence, meaning on my id my last name is written first but on the transaction my last name is last. They said to call the sender again to change it. I wasn’t going to do that again as it was an inconvenience to the sender.

What a mistake it was trying to do business with Western Union. Just an awful, a terrible experience. They are manipulative thieves. Their customer service is a joke, condescending, and worst of all, entirely unhelpful. They offer nothing. I beg you, reader, do not use Western Union under any circumstances. They hold on to your money longer than they say, won't give you any answers where it is, and then continue to push back the dates it is available. How this place is in business is beyond me. They are liars, through and through. Do not send money through Western Union.

Western Union has become a headache to use! I had been a loyal user of WU, until about two years ago, when my online transactions started being denied - out of the blue! I contacted WU customer service and was told to “contact my bank”. My bank, that I’ve been a part of since 1989, said there is no reason on their part for the “error”, or denial. WU rep gave no further explanation for the denial.

Our tenant had purchased a money order for their rent in May 2018. When it did not arrive they contacted WU for claim form. 4-6 weeks to get form and they were required to pay $15 fee just to get a copy of the MO which was cashed. Once they had that then they could file a claim for reimbursement. Then they got forms saying they needed to go and provide a notarized claim form for the funds reimbursement. Again 6 weeks delay. Now they have sent us the landlord a letter saying it does not appear to be forged and asking us to send an notarized affidavit saying we did not cash it. And this letter says another 90-120 days to hear anything.

Tried to send money from Clearwater Florida to Pittsburgh Pennsylvania, to our son, and the transaction “was put on hold”. After 30 minutes on hold, an almost unintelligible agent came on the line and told me the transaction could not be completed, but she would not tell me why. Instead, she said to “Read through the Terms and Conditions” to figure out why.

Every single step of this crapshoot of a service has been a nightmare. You NEED to hire Native English speakers if your customer base is English speaking. You have cost me an immense amount of time, frustration, and money on part of my end and my receiver strictly because of the communication barrier. PLEASE, for the love of God... hire some Native English speakers to deal with customers calls. This is utterly ridiculous. I spent hours and way more money than anticipated on trying to get my receiver to be able to pick up their money, simply because the customer service representative could hardly understand what I was asking. I wanted to put in a secret question for my receiver to allow them to pick up a WU because they lacked an I.D. yet the customer service guy, even after I strictly told him not to multiple times, checked the option for my receiver to have an I.D. anyways!

I’ve been trying to receive my money 4 times so far and ended going home with no success. First time the agent was too busy to assist me, second time there was no cash to pay me, third time I was not registered online and was not able to do anything without registering and today that I thought was everything alright to get my money, once again I was sent home because they couldn’t verify the sender information? WTF???

I sent money to my brother in Colombia. I live in Houston TX, first they asked him all about me and my personal history here? Demanded an explanation as to what was he going to do with the money! $80??!!! And then made him wait for 3 hours until they decided to pay him the money and I sent instant payment method! Not to mention they treated him and everyone that was inside that office like criminals.

Find another way to move your money guys, it's just not worth the hassle. From beginning to end it was so hard to fathom. The customer care lines are very difficult to navigate and the people won't give straight answers. My money has been on hold for days with no explanations!

Never trust this Western Union for any money transfer. They make their own rule and they decide whether you are sending your own money by will or by force. I have created my account and have been using that account to send money to Philippines (from USA) number of times ranging from 1k to 5k USD and today they blocked my transaction suspecting that I am being pressurized to send the money. When I have send them all the required documents and when I have been sending to the same person, same place so many time then why the hell are they blocking my transaction. And when you call the customer care they are very unprofessional. They simply told me not to escalate the issue. Such unprofessional people at work.

One Day I received a call from Ronald, Op ID #** from Know Your Customer (KYC) Western Union P.O. Box 6036 Englewood, CO 80112 Phone: 1-800-325-6000. Asked for information for people I frequently send money. After 4 days they just decided to deny me as a customer. I am not a drug dealer or criminal, never been arrested. Make 120K++/year. Good credit. I used sent money to my mother and other families. There absolutely no reason why a customer like me has been denied!!

I went to pick up money that had been sent to me on 7th September 2018. I was told that the money was not available and that I had to wait for an agent to call me. Three days later still no call so I called them. I was told the money was available and I could go and pick it up. So back to WU same thing again. I have been back to WU 8 times now each time being told it was available and then going to WU to be told no it wasn't. I have uploaded my documents 4 times and a WU agent uploaded them once for me. It is now the 28th of September and still not paid out. Told by the WU complaints department they will look into it and guess what it will take them another 3-5 days. So angry. I will never use them again!!!

These people are liars!!!! I been waiting 3 days to get a refund, call today and they say I have to wait 24 hours more. I feel frustrated. Where are my rights? These big companies can lie to consumers and not get any punishment?

I sent my brother money at WU and they took my money and keep saying my money is on reviews with no explanation why and I been calling them 8 days now and asked to transfer me to the department holding my money. They say no and the supervisor don’t pick up the phone. People be careful. Western Union is a crook and they liar. They fraud and Indian liar please don’t send money. Go send thru Money Gram is the best.

I have tried to send money to my Family numerous times in the past week, to be exact 4 times, they keep refunding the money without any explanation. Even when I use my Western Union Account and service Centers, all they said is they don't know. Why is that happening, I'm done using Western Union, they've gotten from Bad to worse. The only reason why they even got a one Star is because I wanted everyone to see my review, they really Suck.

They wouldn't accept a passport as a valid ID. I was told the limit was $2900 but when it got to Brazil they said it was too much. So I tell them to give her the limit today and she'll come back and get the remainder tomorrow. Can't do that. Entire different transaction has to be done. Charging me fees of course. They give me a wad of cash, I decide to send a little more so I split it in cash and debit card. That can't be done. I can't say there is another company I hate dealing with more. Please PayPal. Shove this company into oblivion.

I have sent money with Western Union many times. I have noticed that they gave the receivers much less than what they were supposed to give but I overlooked that because the amounts were not worth my time. However, the last time I sent money to Turkey, they gave the receiver £120 less than what I sent (Instead of £309.64 they gave 208 Euros). They told me that they will investigate this but I did not feel in ease with their approach. What are the protections that we have for the unlawful conduct of Western Union? Is it possible to sue WU? Or what are the third parties that can protect us against them? Are there other victims like me regularly being scammed by WU? I feel like they take it for granted that people cannot be bothered. If I sue them can I ask for compensation for the stress and anxiety that they cause and for exploiting our trust? Please help...

Hi. I’ve been transferring money to Puerto Rico in the last year and just 4 weeks ago the online started giving me an error message after 1 transaction. I contacted WU and their email service both told me it was not on their end but the bank. I called my bank. They stated it is Western Union and that when they request the money transfer they do not request and amount as they should to authorize. I explained it to Western Union. They just told me I was randomly chosen for fraud protection which was BS 'cause I opened 4 different accounts with Western Union and they all allow me to send money once then second time it gives me an error where if I want to send another transaction I have to deactivate and reactivate my accounts. Horrible customer service. They cannot even give me a reason.

I purchased a money order for $115 and sent it to my attended payee. A week later I received it back in the mail saying I am no longer on a payment plan. I went on and followed the instructions to obtain a refund for my money order on the Western Union website. I sent them the original money order, the receipt, the customer request form, along with the letter my attended payee sent me stating the reason they sent it back. I then receive from Western Union a copy of the same money order I sent them on September 10th stating that on August 27th it was cashed.

"Sorry" is only word they say if you explain the problem, unfortunately, I had to use only this service. But whenever I try to submit transaction, it takes to page and say contact customer service, when I call them they ask me to go to agent, why they build website does not work, and mobile app the same, I never seen this worst website. Never work for me...I don't understand why they hire someone to test their website.

Unfortunately, Western Union is the only choice available for me to send money to my family overseas. I can list endless problems that I ran into with WU. Yesterday I sent money to my sister. Somehow, they made a mistake with the receiver last name. She couldn't receive the money, I called WU to correct the problem. They couldn't make the changes and asked me to go to Walgreens (where I sent it from).

I have done business with Western Union in the past with no issue. Today I go to wire $900.00 for emergency funds and they put a hold on it. I call customer service to see why and they tell me they have issued a refund and it is being processed and they will call when they issue. I ask why, they held my funds, they can’t give me a valid reply. Called again to speak with another rep only for them to give me the runaround as well. I will never do business with Western Union ever!

Tried multiple times to send money to a relative that I've sent money to on numerous occasions. After both my relative and I making multiple return trips to store to receive money, the transaction was not processed. Did not get money that was sent. Called Western Union to figure out problem. Asked to speak to supervisor, phone rang 40 times with no one picking up. Called back. Talked to different operator. Was told problem was on sender side, needed to validate info. Had sender called. They said problem was with receiver. Long story short. Western Union dropped the ball on all fronts. Never got money. Save yourself the headache. Do not use Western Union. You can thank me later.

I have been working with tenants of mine to obtain copies of cashed money orders through Western Union. We filled out the necessary paperwork, attached yet more money orders made out to Western Union for the purpose of obtaining copies of the cashed money orders.. They told customer service every time that I was their point of contact, and were using my email to send copies to (this after they said they mailed them and we didn't get). This has been going on since May of 2018... Still no copies of the cashed money orders. Not only that but guess what? They aren't regulated by any financial laws that will now make them follow through. Nothing would please me more than to disallow Western Union as an acceptable form of payment in the future!

The level of incompetence of this entity is beyond belief. They are not able to handle online transactions. When I contact them via phone, I am connected to Philippines to agents who have no understanding of the issues. Over 10 times I asked to be connected to a supervisor in US, and they disconnected my phone calls. I have sent over 15 emails to customer service, and even escalated the problem to their complaint department, and only receive an automated email that has nothing to do with my problem. If you value your time, avoid this company. They are the definition of incompetence.

When the recipient has acceptable documentation to Western Union things go fine. It is important to have the recipient's name spelling exactly as it is on whatever ID they are using. However they are not good at communicating what forms of ID are acceptable. When a transaction fails because an agent at the receiving end doesn't accept the recipients identification it is very difficult to get the money back. I do not recommend doing a transfer with them completely online. Best to go through the bank and make sure there are lots of witnesses to the transaction. Apparently Jamaica is bad for scamming but these precautions are over the top and I suspect that some of the agents at the receiving end are corrupt. I will never deal with them again if I can help it, and I highly recommend that banks don't deal with them either.

Last spring I started using Western Union FX, everything was fine, good rates, little fees and etc. But a month ago, for understandable reasons, my account was blocked, and the transactions were not be processed. I called many times for support, they do not give me information, every time they ask me to wait 48 hours, after waiting, nobody calls me back, and everything repeats again and again. 40 days have passed since the transaction.

WU is the worst money transfer device there is. I initiated a 1 day transaction on the 23rd of August 2018, from my debit card through my app, till date the transaction has not been completed. The customer care attendants are passively rude, and are of no help at all. All they do is transfer you to different departments, with no intent to resolve. I will never recommend WU to my enemy, if I had one. I wonder why they are still in business. If anyone is reading this, avoid WU like a plague.

Western Union has lost all credibility in providing the services they advertise for. They put holds on transactions, sometimes even deny services for no reason. They refuse to give any explanation and refuse to put you in contact with the people within their establishment who are causing the problems. You can't get answers from Customer Service rendering it useless. It is becoming very apparent that this company is being run by unqualified personnel. They went from a semi-good service to horrible service. They are becoming more intrusive in private affairs at the same time.

I transferred some money to my relative in India. It went to 'Under review' status. I was asked to call a number. I called their customer service. A guy talked to me. It was so difficult to understand him. He was asking me so many rude questions. When I asked him to repeat few questions because I couldn't understand, he said he cannot continue this call and he hung up on me. Such a rude guy. I don't know how a company like Western Union survives with such kind of customer service. If you are not patient enough to answer customer's questions, don't work in Customer Service. This is the last time I will ever use WU.

Do not do business with Western Union if you are smart. Take it from a guy with first-hand experience. All the staff including the CEO and managers are completely illiterate, rude and dumb. They make the sender call back to verify when the sender goes to a Western Union location to pick the money up. They will transfer you to 3 different people and make you wait on hold for hours. Seriously people, if you don't want to be stressed out by these dumb people who cannot speak plain English, DO NOT DO BUSINESS WITH WESTERN UNION. Use MONEYGRAM or have your sender transfer your money directly to your bank account from their bank account. All the sender need to provide their bank is your routing and account number to transfer money.

I tried to send money to a sick relative using WU only to find out that they put a hold on the money. Western Union denied it but took my money out of my account. Upon contacting customer service numerous times just to be hung up on and not getting any answers is very frustrating. I spoke with (Summer ID number ** and Ralph ID number **). Both agents had poor customer service and showed no empathy toward the situation. I feel like Western Union is one big ripoff and should be under investigation. They have my money and have not returned it. I will be getting a lawyer and I’m going to ask everyone please don’t use WU because it’s a scam!

I have been sending money to friends in the Philippines, but recently, they received called from WU branches (Quezon City) wanting to know all their names, DOB, names of friends they sent money etc. I find that very strange! First, the name are entered into the WU website and should not be disclosed to anyone. Things such as DOB, friend's name, etc. are confidential and should only be used when there's a transaction. Secondly, calling and asking for someone's names and personal information is not only unprofessional, if not, it is a form of identity theft and scam. Thirdly, the WU policy swear it keeps the identity of their subscribers or users confidential. This kind of random calls and surveys are not good for the company's business.

We are a 501(c)3 charity that supports poor students in Kenya by sending them to school. On August 23 I went to Walgreens on Bandera Rd in San Antonio TX to send $1000 to one of our college students who needed the money to register for school. Western Union placed a hold on the money. When I tried to call WU for help I was put on hold for over 2 hours. They have our money and will not return it to our charity. We have asked our members to boycott both Western Union and Walgreens. We also have a lawyer on our Board who is going to file a suit.

I recently reported fraud to WU thinking that I was doing the right thing, but their response was to blacklist me from using their service. There was no message, letter, or reason... just when I logged into my account I received a c2008 Technical Error has occurred. After finally getting a response from them via email, this is what they sent me:

SVETOSLAV OF SOFIA. Svetoslav of Sofia. Svetoslav of Sofia. How can I contact you? I agree! I'm in!!! Not only did receiver receive less, fee charged was higher, a couple other complaints but too long to explain, and in the end I tried to send a complaint via email, loading would come up on the screen but from there nothing every time. Given up trying but you have my support and complaint if helps.

I attempted to transfer money to my sister-in-law in China to contribute to a family member who had medical surgery. After debiting my bank account, WU "reviewed the transfer" and called me to tell me they were denying the transfer because they deemed I was a "victim of fraud". I explained they were wrong and why but they refused the transfer. So, I attempted to send the same amount to my wife who was there in China visiting. Again they took the money but then called me back and told me they wouldn't transfer it in order to "protect" me. But, they kept the damn money! It has been two weeks and the money has not been returned. I went to the Safeway and talked to the manager who attempted the transfer. He called WU but they could not find either the transaction, my name or the money. $10,000 and they can't find it!!!

I send money for my mom in Jamaica through Western Union and I pay a fee. When my mom went to get her money they take a fee out of what I send her. I pay that fee, I send some money for my brother and they didn't take anything out of his money. Hello, there is corruption going on in that Western Union in the Spanish Town Mall in Jamaica, they are taking money from poor old people, corrupt. I need someone to into these people and what is going on.

I started using WU recently and it's an awesome experience for me. All the transactions that I made so far are like a cake walk for me. There is no delay in a single transaction and it offers great rates. I really appreciate WU services. It has no dynamic rates but I can compare rates with other services and wait for a day to see higher rates in WU. I'm definitely going to continue using WU!

Corruption in Western Union in Spanish Town mall Jamaica. I send money for my mom and I pay a fee when my mom went to get her money, the Western Union take a fee out of my mom money. Not only that I send money for my brother and they didn't take anything out of this money. Corruption is going on in that Western Union. I call and try to talk to someone and all no one in that Western would get back to me. I try to send money to my mom and they would not give it to her, they tell her the money was sent back to the sender, why? Because I talk out. I need the someone who is the head to do something about this corruption and why are they taking away old poor people money.

I did an online transaction to send money to a friend and the progress on screen displayed 3x green ticks but then failed to provide me with the tracking number. I then called Western Union straight away and was told to do it again as there is sometimes glitches in the system so I did. Then I found out that both the transactions I did were taken out of my account and that was 7 weeks ago and I'm still trying to get the failed one back. They have my money, it was taken from my account twice. I proved that to them from my account screenshot and bank statement. When it got escalated to the complaints dept, they even investigated the wrong transaction so naturally denied they owed me anything. Now when I try to call them, they say the investigating officer is busy. Don't trust them, they string you along for months and lie all the way to keep your money.

Made the stupid mistake to send money through the Western Union app. It was supposed to be received within a few minutes. Since I did not have any confirmation about the date and time when got the tracking number I decided to call. This Oriental lady from Singapore, who hardly spoke English, told me that it would take 159 hours for the money to be transferred (???). Never in my life heard something like that!!! I asked her to let me speak to the supervisor, she put me on hold... forever. I called again but this time no one answered. In the meantime the money is "on hold" and my family unable to receive it!!! A few years ago I made the same dumb mistake sending money through WU app. And had the same problem. Now I'm wondering what kind of sinister advantage over on-hold money WU is taking. Obviously they have no intention to resolve the issue since so many people are complaining about the same situation for so long.

Sent 40 bucks to my sister last night for an emergency. First they held the money. Then sent another email releasing it. Then today they told her it would be the 17th before she could get it. They said it stated on my receipt that it would take 4-7 business days but I can provide the receipt they sent that absolutely does not say that anywhere. They’ve already taken it from my bank. This is awful business, I could have sent her a check in less time. All they were willing to do is refund my money saying it could take up to 7 business days.

This has been the most horrible experience ever and I will never use Western Union again. On Friday August 10 2018 I went to the market to wire money to our workers in Mexico. I have been doing this now for 5 or 6 months. The one worker who I usually wire is leaving and so I put the other girl's name and said, "It's the exact same details as the one for Monica." This was a transfer of less than $300. I was a few feet away when I get a text from Western Union saying, "Your wire is temporarily on hold," and I must call them. So it begins. First call 1 1/2 hours on hold. Call two 25 minutes, call three 25 minutes. I return to the Agent and they call and then they give me a number that is supposed to be directly into the right department. Meantime workers have no money. OK so I call that number and put it on speaker phone. 54 minutes later I am disconnected.

I had transferred amount from US to Dubai. It went to hold for reasons God only knows. I tried calling, chatting, mailing customer care. Calls were answered after 3-4 attempts of waiting close to 1hour. They said they will call back but never did. Four mails, never responded. Situation I'm in is they can't cancel the transaction since it's under review and I can't reach to someone who can review my transaction. Hope a government complaint will help.

Western Union has served to be the worst experience in sending money I have ever experience. I have been sending money faithfully to family in Africa every two weeks. However since I sent $200 more than the $500 or less I do send - they collected my money to wire money within mins even charging me extra money to do so $18.00 exactly. After taking the money, I walk out the store location to receive a text saying my transfer is on hold and to call their customer service. I called their customer service and after being on hold for over an hour no one answered. I went back in the store and the WU agent called which was on hold for a long time finally to get through and they tell the agent that the money is on secure hold but their fraud verification system is down and call back in one or two hours.

I have been using WU service for over 10yrs. Today I went to send money at a WU agent. The transaction was processed, then suddenly it was put on hold (which means they are holding my funds as well). They sent me a text to call & have it resolved. I have called & spoken to 5 different reps who cannot help, but transfer the calls to line, that has put me on hold for the last 4hrs. These are emergency funds, I understand compliance, what I don't understand is why this company has to make it extremely difficult for the issue to be resolved. Get your regular CS do the work, or do an online verification or whatever you need to. After this, I will never use their service. Wave, money-remit all the way.

I was wired 250.00 US monies from a family member here in the states. Well I went to go get it from a Local Agent (RITE AID) unused the Western Union phone kiosk to do so. Well on the trip to store was only 7 blocks away so I rode my bike, on the ride there I lost my wallet. I explained to the agent on phone and they said, "No problem. The wire has a security question attached." I was given a code and refused from the store. I called agent explained and was told another code and that I will be okay... Nope the store was rude and disrespectful like I was some criminal or derelict.

Today, I tried to receive the money transfer from Western Union agent. To my surprise, WU has placed a hold on the transfer without a reason. After trying to reach their customer service for 1 hour, I was told that they have blocked the transfer due to security reasons. This was a shock, because I have never been engaged in any money transfer manipulations or money laundering. What I am thinking now is what the heck! I should try to support black market and illegal money transfers if the “white” market and legitimate money transfers keep falling through. Thank you Western Union for your ugly support and waste of my time. I wish you drown in fraud soon.

I sent a money transfer of $600 to the Netherlands for my son to receive. He went to 6 locations as each one had a different excuse for not releasing the funds. Invalid passport, funds not available because the sender used an App. We both called customer service which was atrocious. Zero help. Said everything was fine on their end and had no explanation. In the end their suggestion was to cancel the transfer and give me a 50% off code for a future transfer. Seriously how is that helpful. This company should be shut down. The service is terrible. The manager I spoke to was utterly useless. So we have given up. Thanks for nothing Western Union. You suck!

I sent some money on 7/25 but when the person went to collect the money, he was told tracking number is not valid. Upon contacting customer service was told the person by that name cannot receive those funds. No reason was given as to why that person has been barred from receiving money. I've since been attempting to get my money refunded. Each time I'm told I'll receive money within 24 to 48 hours, this has happened three times already. Their customer service is the worst. I had the Western Union agent follow up and he's also been given the same runaround - Still no refund.

I have been waiting for my refund since 05.24.2017 for two MTOs that were never picked up. I spoke with several employees that would say the same thing... That they can’t find it and my request will be escalated... No one ever calls me back.

I recently tried Western Union online and it is down. If I will go to a store with the Western Union logo, I must pay five (5) times what the Western Union website charges. I called Western Union and was told the web does not work and there are problems world-wide, when using Western Union. I tried on iPhone and got problem. I came home and tried on Desktop. Almost made it through, but last page (confirmation page) generated another error. When I called Western Union contact number they say they have no idea when it will be repaired, but if I will take a screenshot of error code, and fill out a comprehensive error report, they will appreciate it. It will not help with a transaction cost, but the will appreciate the error.

I am extremely unhappy about this canceled money transfer. What is the service where money is claimed to be sent in minutes. Also order details mentioned 30 mins for processing, but after 5 hours order got declined. I just wanted to convey my feelings and would hereby confirm, that I will never use WU again. I will make sure my account is closed completely and would never recommend this service to anyone. I want a confirmation that my credit card has not been charged and all fees are fully refunded.

Took the money 2 times. The 2nd time 2 weeks after transfer. Western Union process the transaction on the 13th of July. Then there was no transaction number when they process the money out of the account again on the 26th and they are impossible to deal with to get that money back. We are going to have to go through other legal avenues. I would never deal with them and they have a one-star rating only because you're forced to give a rating.

After sending them IDs and proof of addresses, they told me it's all fine, and working. Someone on the customer service adviser barely speak English, trying to trick you by giving discount on transfer, I was sending for someone urgent medical treatment. They are total disgrace and rubbish service they offer. Use MoneyGram or competitors.

I run a very legitimate business. I deal with clients around the world and in the United States. I am so over the security excuses of, "If you don't answer these questions exactly as we please we will block your wire". I have outgoing wires blocked for no reason. I had an incoming wire blocked from someone who sent money in the United States for my business and I wasn't allowed to pick it up. I had my ID and my passport. The agent called on all of the occasions of locking me and Western Union has a policy of discrimination they stand by. Fortunately the sender went to one my bank branches and deposited the money. But think of this. A wire service is a public company for people to use. If Western Union can't abide by federal and state laws they should be put out of business. In my opinion and from experience. Western Union as long as I follow the federal laws that is all is a concern in business. Anything else is discrimination.

First off I have been using this company for so many years. Likes ever since I am allowed to send money through them. I always made sure to comply with their limits per day, providing photo IDs and also the confirmation number when picking up any transactions and other requirements they need. As of this week I wasn't able to send money through their app that I have on my phone. In which I would say has been very convenient. Anyway they sent me an email asking me why I am sending money and who am I sending the money to frequently. I did so by filling out the form they sent me on my email. Then I get another email saying I need to call them cause apparently they need more information from me verbally. I called them up right away and they asked me WHY DO YOU SEND SO MUCH MONEY WITHIN A MONTH? AND WHAT'S THE PURPOSE OF ALL THESE TRANSACTIONS?

I am forced to give a positive rating of one star where I want to give a negative rating to this ** company. I initiated a transfer of $5000 to send to my family as they have an emergency. WU called to confirm that they received the funds and can process it as soon as they receive my govt. issued ID for verification. I sent the ID in 5 mins and the transaction was declined in 2 mins. I called customer service which is so worst and they said they never received funds. I shouted at them and they then checked and confirmed that they received the funds and they do not know when the money will be refunded to my account. I was on call with them for 3 long hours and when I asked to connect to the manager, they just kept me waiting for 50 more mins and disconnected the call.

I send money online today and it says "error" try again then I tried again second time and it did go through and show up the MTCN. I then send that MTCN to the receiver. After a while I then checked my bank account and the Western Union transaction took out twice. I then called Western Union to cancel the transaction that I haven't receive the MTCN and they said both transaction that I made have already been collected by receiver. I honestly thought that receiver wouldn't collect the money without MTCN but Western allow receiver to collect without it. This is so stupid.

I am forced to give a 1 star rating which I feel you guys don't deserve at all. My experience with Western Union was physically and mentally exhausting. Their customer service by far the worst ever. BofA sent my husband EDD funds through them. For 3 days we waited for a damn confirmation number. Finally we got it after jump through all these hoops. They charged us $15.00 with no hesitation and with the horrible customer service. Hire people that speak the language that know how to handle all situations. I will never use Western Union or recommended to anyone!!!

I received a letter from Chase that Western Union took over the Equity Accelerator Program and that I need to call them. This has been a horrible experience. Western Union has the absolute worst customer service I have experienced in a long. Not only do they put me on hold for now 45 minutes with the number provided but if I try to reach them by email. The link on their site does not work. I tried chat twice and although a connection was made, there is glitch with their system and the agent doesn't respond. Whoever is in charge of this company from President on down should not be running a company. If customer service is this bad, they need to find something else to do for a living!! Shareholders need to vote for someone else to run this company.

I have been doing business for over five years with very little problem of sending money internationally. Well this suddenly came to a screeching halt exactly a week ago today. I could not send on my smartphone the information that I had successfully done three weeks prior. I was getting an error message of technical error. I went to the local agent and had them bring up my telephone number that had all of my information in their system. The agent showed me the screen and in red letters stated that the sender was prohibited from sending the amount and to call Western Union. After waiting on the line for 20 minutes, I get a person that stated that their security assessment team had declared this transaction as risk for a scam and had refused to send. However, I have sent funds of larger amounts to the same individual. So, I still have been unable to send this small fund for over a week.

Now you need access to a computer and put all your personal info in it before driving to a Western Union who do not take cash anymore without the internet sign up. And you have only hours to get there after you fill in the forms online taking 20 minutes. So do not have a heart attack or get in a car accident or you lose all your money plus fees. This company needs to close and a new one open that treats people like people especially with the high fees we pay to send money... Every week I pay over 12 dollars to send money for the past 30 years and now they do not want my business.

I sent money through the app and when I was going to give the MTCN # to my receiver, that's when I realized that the amount was incorrect, but when I made the transfer everything was okay until I made the payment. I called WU right away to cancelled the money, which I thought would be sent to my account since I paid by Visa debit. To my surprise NO, I should go back to a WU to collect my money.

I work with one of the well known financial firms in the USA, and I sent some funds to my brother back in Nigeria. Yes, Nigeria has been tagged as a high risk for wire fraud, but one thing I know is the United States fraud activities (wire fraud or not) is also on the high. But to my surprise, they refused my brother from picking up the funds I sent to him. I called the useless company's (Western Union - Yes, you heard me right "Useless Company") customer service number only to speak to an agent that told me due to some reasons my funds will not be given to my brother.

If I could give them a zero on this review, I would. I tried to send money through onlinefx.westernunion.com and I had such a bad experience. They were not able to send the money and I got charged for no reason. When I tried to complain, they said "Business decisions, this would be the best for our business." Very frustrated, unsatisfied customer. Overcharged! Never, deal with this company again!

Western Union canceled my money transaction twice (after 1 hr. interrogations) on the phone, with no explanation! WU in the USA is managed by mostly cheap workforce with little to no education. Some of them can barely speak English! Your experience in the USA with this company will depends on your race/ethnicity, money destination and the amount. Sending money (international) to western countries is fine as long as you are American/European. If you want to send money to Africa, Russia, Middle East, Eastern Europe you will be interviewed in which I call it interrogation! MoneyGram is slightly better, but there is a risk of money-loss involved in the system. This review is based on others' experiences I read and my personal experience. We live in a very Sick world!

Started a transfer online and was quoted a fee of $6.50 Transfer Fee. I received a confirmation email that told to finish my transaction the same day. When I went to the store to send the money the fee was raised to $46.50. I called WU and they told me the transfer was initiated three days ago which is not true and I have proof from the email confirmation.

I had the worst experience ever using Western Union. I tried sending money and the receiving party was able to get it so I had to cancel it and it's taken me a week to get my money back to my account. It is bull crap that they can take the money from you right away but they make you wait a week or longer to get it back that and they kept the 6.50 sending fee. I recommend that everyone go to anywhere else to send money because Western Union is terrible.

Absolutely horrendous experience. Got to go abroad, planned to pick up transferred money from the Western Union in Bruges, and the monster inside locked the doors early that day, would not talk to me, and flipped me off! Horrendous service, and horrendous person. I cannot understand how someone decides to close early without notice, and not even speak to many beached travelers, and then act so rudely. Avoid the office in Bruges, Belgium!!!!

Western Union paid to the receiver less than what they put they would pay in written in the email. Exchange rate is awful, there is a fee I paid and on top of all that their agent paid less than Western Union put in writing in the email, I think we need to collect more cases and submit a complaint with the relevant EU customer protection bodies. If it is a common practice Western Union pay less than what they advise in writing the fines should be tens of millions??? Google and Facebook changed their policy because of the EU let alone much tinier company such as Western Union.

I sent a thousand Euro to my son in Cape Town last year. I paid the fee and was shocked to find that I was charged a 100 Euro in commission fees. I rang to complain that I was overcharged, but was curtly told it was due to the rate of exchange, which is a lot of bull. I wrote to their customer service but I am still waiting. I can kiss that 100 Euro goodbye. I will not be using them again and have told others not to use them.

I got the app, created an account, tried doing an E-transfer, went to one of their shops and they rejected it. I used my Australian driver license where my middle name only uses its initial. At the shop they told me that because my Western Union account uses my full middle name, rather than just its initial, they could not accept the transaction. I called their support and they said that my account lacked confirmation and the issue with my full middle name (WU account) vs my middle name initial only (driver license) was not an issue. So, I created a new transaction on the app, went back to the shop and they rejected it again.

Aug of 2017, my dad passed away. I sent $500 to the Philippines in care of my wife Lesly. That money was to be used by my cousins that's handling the funeral preparations until I get there in a few days. That evening, my wife called and said there's a problem getting the money and for me to call customer service. So I did. Customer service that answered happens to be in the Philippines. She told me that the money had been paid out. I said how and to who? My wife is at the Western Union location right now. She asked where is the location. I told her it's in Santa Rosa, Laguna. She told me that money had been paid out from a different location. She asked for my wife's number since they're in the Philippines too.

My son sent me money through Western Union. I have been sick so he wired it to my husband. I called my son and told him we were ok and to cancel the wire. He has been trying to cancel for 2 days. Customer service told him plus send a email stating my husband name is common so the money has been placed on hold. The next email stated my husband was on a do not send or receive list. So we googled this, it's called a SND list. If this name is on this list it goes on hold to check if you are that person who has ties with organized crime. That is the most ridiculous thing I have ever heard of! Lot of names are the same, so beware that Western Union is doing this.

On Thursday, June 14th 2018, I decided to use Western Union to send an international money transfer for charity purposes. I proceeded to fill out the application online, which was somewhat difficult. I had messed up the name. Western Union would not fix the problem the first time I called on Thursday. I called back Thursday to cancel my transfer. The guy l spoke with stated he cancelled the transfer.

After 9 transfers to same person, failure by WU to complete transaction. So spent 30 minutes plus, 3 times on phone and 1 time at 1 hour plus with failure of WU to complete transactions of deposit. Still not obtained refund of 1st WU.

On May 25, 2018, I used Western Union for the first time to wire over $5000 to pay off a debt. At first, WU was very helpful, since I used the wrong method of sending it. So they issued a refund and told me that I could go to any WU location to receive it. Since I had to resend that same amount, I figured that I would go to a full service location, but once there, the agent informed me that they were limited to the amount they could pay out. The agent told me that the bank down the street was also a WU location and that they should be able to help. I spent the next 60 to 90 minutes at the bank, only to be told by WU customer service, that I would have to have a bank account at that location, in order to use the service. Information that the bank itself had no knowledge of.

Caused Fiance to be left fighting for life after Western Union did not send money. Adelaide Australia man temporarily in Sydney Australia had wallet stolen. Needed Money urgently from Fiance in Adelaide in order to buy medicine. Believing Western Union was an instant money sending service he stood in a post office in Sydney for 3 hours until they closed after his fiance in Adelaide sent a cash payment of $2000.00 Australian via Unley Adelaide South Australia post office. When the money did not arrive in Sydney despite his fiance giving the MTCN NUMBER he was forced out into the cold night with no money after he had his wallet stolen and not received the money via Western Union. He was found and taken to Hospital after suffering a life threatening condition as a result of being unable to obtain medication as Western Union had not sent the emergency money sent from his Fiance.

I have used WU in the past without problem then I tried to send to my husband in Ukraine on business. They put hold and when I called I was subjected to verbal abuse. They made me to feel like I was some racketeer and refused to send. I was humiliated that they can treat people this way and still be in business. I would advise anyone to find another way.

I had someone break into my safe and they took $86,000.00 worth of Western Union money orders. On 4-19-2018 I mailed 20 Research Request Forms with a $30.00 Money Order attached to each form to Western Union. On 4-30-18 the $30.00 money orders were cashed. I called Western Union on 5-24-18 to find out when I would be receiving my refund and was told they had no record of receiving a refund request, even though they cashed the $30.00 money orders. I was told to fax the paperwork, I did. I've been calling every day and no one will help.

THIS IS A WARNING TO OTHER POTENTIAL USERS. DON'T USE WESTERN UNION. On the 5th June 2018 I had a nightmare of an experience trying to send money overseas from New Zealand using Western Union. I had used Western Union in the past with no problem. Two times I loaded a payment and two times my bank deducted the funds from my account but due to technical problems with the Western Union server no overseas payment eventuated. I spent a day on the phone to the Western Union Call Centre in the Philippines and talking to my bank pleading for the refund of my funds. On the 6th June I succeeded in obtaining the refunds. Never again will I use Western Union. I was fortunate in this instance that my small local bank were very helpful in assisting me to retrieve my funds but a larger bank may not be so helpful and the potential exists for users of Western Union to lose their funds completely.

About a week ago I was trying to send money for the first time through Western Union to a family member in Monterrey and I was told I couldn’t die to some red code number on my profile. Gentleman at store helping me gave me his opinion and said that it could be the fact that since my name is too common it could be on a blacklist. Unbelievable! I call western union to clarify and all I get as a response is an email address to which I have to write to and expect some type of response.

I had sent money via Western Union to my sister back in Chile a week ago, but she was not able to collect the money. The Western Union agencies claim not to have the cash to pay $600.00 CAD. They said that it was a matter of luck if they have the funds. So after four attempts to collect the money, I decide to cancel the transaction... I was given a number by Western Union to collect the refund, and to my surprise, I encounter the same problem here in Vancouver, Canada, after the third Western Union agency giving me the same answer... "Sorry we don't have the funds."

I have been trying to confirm WU received my priority mail containing a $450 damaged money order. The post office delivered it Monday. It's Friday and I can't get anyone to confirm receipt. I have been dismissed on the phone. WU is extorting my money. As a customer I feel mistreated and I am going to file a complaint. I feel robbed and I am going to seek justice. Criminal organization = Western Union.

I send money in cash for an emergency on Tuesday May 15th 2018, by today Thursday May 17th the money still on to hold and the respond from the location that I sent the money and the representatives are that the transaction need to be review with any other common sense explanation. The money transaction was done to be send to the same state (NY) and the amount is not that large like to be considered as a big issue ($2,500). If this will be a case that was involves for "life or death" situation, for sure it will cause death. Besides that, is still an emergency. Never will use Western Union ever again.

I have been a WU customer for about ten years. Sending money to the same people, my relatives. They even gave make me a premium member for being a regular customer. One day I received an email with a form to file about my contact info, source of income, job title and my relationship to my frequent recipients. I completed and emailed back to them as instructed in email. After a day a got a call from WU asking the same stupid questions on the form. Repeating what I have already submitted to them. After an hour I received an email saying WU can no longer provide service to me. I call them to find out what on earth is going on. They gave me another email address to forward the email I received from them so they can review. Haven’t heard from them.

Been sending monies via WU for several years which is always a complicated and a disappointing endeavor. From the robo greeter who asks endless and repeated questions to customer service who in their unintelligible English don't seem to know what they are doing. My latest frustrating experience came about when I was charged twice for the same transaction (not surprised). When I asked for a refund (not issued automatically), I was subjected to endless questions and call transfers via the robo greeter. Upon contacting customer service (a significant job in itself) I was told the refund was issued a week prior. When I told them I did not received a refund they politely asked if all of my questions have been answered and to have a nice day! Is there a better and non-frustrating way to send money to a loved one?!

I tried to make a transaction to Russia, and a simple transaction became a nightmare. I kept receiving this error message c2360 (no matter what browser I use (I used three different browser) or computer). When I called the customer service they essentially told me that the problem was my computer (I don't know how because the mobile app gave me the same error) and they offer me a "promo code'' for the inconvenience, which I can use in the store. Guest what? When I arrived to the store, no promo code can be use, and not only that, the fee for make a transaction in person is 400% more. I don't know, but I think they played me to make me spend more money.

I tried to transfer money from my banking account to Ukraine. I received an email that my transaction is under reviewing. After that I received a phone call from WU. I was asked questions about where and how I met people that I transferred money to, what was the purpose of transaction, what is my date of birth. I was assured that all this is done for my protection.

While making a Western Union transaction on May 3 at 8:30 pm, the customer service associate in Village Market (Roslindale, MA) left me in the middle of the paperwork to serve other customers at the grocery cash register. I had to basically wait until the other checkout is empty even though I was the first in line. Appalled by her rudeness, I later complained to her and the store manager. To my great dismay, they both told me that the owner has instructed them to prioritize grocery sales.

After having a number of horrible experiences with Money Gram while trying to send money to friends and relatives for various reasons, we decided to try WU. They must have been cut from the same cloth. Same excuses for their failure to deliver, same accusative questioning, same stupid rationale for refusing to deliver. The reasoning they used could have been applied when I placed the order and saved us the frustration. We will be reporting both of these sorry organizations to any and all government agencies for their review. We will not ever use Money Gram or Western Union again!

I’ve been a loyal Western Union account holder since 2006. They were my primary facilitator. I use them every week to send money to my wife and children in Philippines. I also use them to send money to several other countries whenever required. Without explanation or notice, they stopped allowing payouts to my recipients, forcing me to take action from my bank to recover the monies. They never froze my account to stop me making transfers, or notified me of any issue, they simply refuse to pay the money out to the recipients at the collection point. They then tell lie after lie when questioned about the cause of the problem. Today when I questioned them about the ongoing problem, I was simply told that I was “no longer welcome” to use their services.

I have been in contact with WU in regards to a letter I received 4/8/218 staying that the money I sent hasn't been picked up. I called corporate in 4/23 to try to get a refund. The agent cancelled to transfer and instructed me to go inside a store with my ID and phone number. I did and was informed that I need a tracking number. So I called back and they told me to call back in 24-48 hrs. I called back on the 25th. I spoke with agent and supervisor (** - Victor who was very rude, kept me on hold for a very long time and eventually disconnected the line). I called back on the 28th. Spoke to supervisor **- Rebacko after telling me to call back 24-48 hrs. Again he was very rude and hung up on me. So I called back today 5-2 and ** - Mark told me the same thing call back 24-48hrs.

I have been using Western Union for 10 years as I am a freelancer and most of my clients are based in USA. The easiest way for me is to get payments from clients in my wife's bank account in USA and then at the end of month send all that money through Western Union to pay my team. But recently Western Union has blocked me from receiving my own hard earned money which is 100% legal. This is the worst thing I have ever heard that due to some security reasons I can not receive money. What rubbish is this.

After money was sent; found out the receiver's ID wasn't current. I tried to change from needing ID to answering a question; I was told they were not able to switch, that I would need to request a refund... then, I was told that a refund would take up to 1-2 days; I went back to the store (as instructed) after waiting 4 days... nope, now I have to wait 7 days and they will credit my debit card... what!?!? If you are going to use Western Union ~ please, go into an agent, then if something goes wrong, someone will help you! Not happy!

If I could give these guys a negative 5 I would, they have double charged me 3 different times. I will never use this company again, I put a complaint in over a month ago and have not gotten my money back. They will be real quick to take your money and double charge you for it but they will not return it.

WU is a corrupt business. I was sent a $50 money transfer from a good friend in Florida. She was told the transfer was being held for a review! For a $50 transfer!! She insisted it be cleared for me and then got a call from WU saying they wouldn’t release a penny to me. She said the agent told her they couldn’t tell me why there was a hold but I could call. I did that and the WU agent I spoke to said he couldn’t tell me, the sender would have to call back and they will give her the answer immediately and she could tell me. Exactly opposite of what she was told to do. All this for a $50 money transfer!!! I will never again recommend WU for anything. They are corrupt and the agents are all Indian-speaking and hang up on you when you ask to speak to a supervisor. Going to use MoneyGram Walmart to Walmart in the future. Very poor business customer service at WU.

I sent my girlfriend money in the Philippines so she could go and get her passport interview. I sent money through Western Union and within one hour they emailed me saying that the money has been picked up already, I talked to my girlfriend and she said "What?? I never picked it up yet." So I called Western Union and they didn't care to even call the store that apparently paid it out. They told me to look into it and ask where it was paid out. I was shocked!!! I am paying you guys for the service! I said, "It's your representative and it's your responsibility to take care of me as a customer." They wouldn't call the store, all they did was tell me that it was paid out already in Taguig, which is over 1000km away from where my GF lives. So I told them that it's impossible for my girlfriend to travel that far in one hour. They still wouldn't deal with it.

Their app will decline a transfer and you will immediately receive an email stating that the transfer was declined but if you go to the local Western Union location they will transfer the money. That is only true a small fraction of the time. I am handicapped so while it is difficult for me to travel to a Western Union location, I have done it to ensure that the families that I help get the funds they need.

My daughter just sent money to her boyfriend in Brooklyn New York. He never received the money. The representatives said it was in my name. My daughter is 21 years old and has her own account with. How is it possible. I tried to remove my name from their account. It's a waste of time talking to them. I want to file an official complaint against them. For months I've had issues with them. Now they are messing with my children. Please have them investigated and shut down. They aren't professional and they lie to the customers. They have no integrity. They are crooks. I will never do business with them again.

I have never seen such a terrible transfer company before in my life. One of my friend has sent me money from Turkey to UK which is 500 euros. Western Union asked 50 euros to send this money. It is too much for 500 euros but anyway he sends the money. In UK I wanted to get this money as Euros but they said it is a policy you can't receive your money in Euros in UK. I said, "Ok. I respect the policy." They wanted to give me the money as Sterling which makes 411 Sterling. So I have calculated. We have already paid 50 euros to transfer the money and plus almost 50 euros more from currency exchange, because the Western Union doesn't exchange the money like a regular bank. They also exchange the money with a high rate there. They can also make money by doing this. So instead they giving me 450 sterling. They tried to give me 411 with the exchange.

Ok now I'm really angry that I was not told that I wasn't allowed to send money to my brothers. I want to know when can I send money. It's been a week and I have a wedding in three weeks and I won't be able to get my man here on time because you think I'm a fraud or my extended family isn't family. How dare you Western Union. I want to be reinstated now so my man can be here for my wedding with family that have trouble travelling.

I am being denied payout for a money transfer sent to me because I'm not in my home state where the money was sent. My ID matches my home state. For this to be a nationwide company this is a disservice to customers. If you're in the country the transfer is sent why can't it be picked up anywhere. Especially since my ID is for the home state and I have the MTCN number. Promoting other companies cause this one has turned out to be the worst after decades of service. Walmart to Walmart by MoneyGram never gave me that probably.

Very frustrating experience with sending money either online or with mobile app (both methods have same issues). Key problems: I needed to send money to existing receiver, but could not get past verifying receiver's address because address format was in US format, not receiver's country's. When I tried Edit & resend option, it does not allow to change any billing information. No screen navigation whatsoever. This is a buggy and juvenile app. Frustrating is all I can say.

I used the quick collect services to send a payment to Ally Financial and Ally Financial to contacted me two weeks later stating that they had an issue with their company code and my monies went to GM Financial. I was advised to ask for a refund. It's been 8 weeks and no refund from WU. I get the runaround about and GM isn't responding to their request to return my funds. There is no way for me to get my money back if GM don't respond back to their request. I complained and told WU I was filing a complaint and the next day they send me an email stating that my WU account was deactivated. I've already lost my car behind this and now I can't get my money back either. I really need my money back.

First time ever I transferred amount to India and used Western Union. It’s been a week. Amount is not yet transferred and every time I call I get different story from all. I spoke to supervisor ANN with operator ID **. After being on hold for about 10-15min she gave me a new story of 48hrs standard process and I will get refund in cash. I told her why the outlets don’t inform this people. She said, "Sorry." While I was telling it’s not about sorry but I don't know where my amount is she interfered and said something. I asked her what she said. Without reply she acted like she could not hear my voice and said, "Hello" twice. She did a formality of taking my call. If that so there are people ready to take up jobs seriously out there. WAS THIS JUSTIFIED REPLY???? And this is not fake review for record.

I was using Western Union before with no problem. 2 years ago when I send money lot of information were asked by Western Union. I sent money in Kenya for business purposes and Western Union asked me a lot of questions. I said to them that people use Internet for business all over the world. But they end up closing my account. It is difficult for business now.

I have sent money through them for the last 9 months on a weekly basis and it started out fine and no problems with sending money to my boyfriend. Lately the last few weeks have been a complete nightmare. Each time the agent messed up on information charging incorrect amounts. When I escalate the call to a supervisor they say I need more identification which I've never had to do and even other time I try to send money it goes through without a problem. I tried sending money and they said they couldn't and the supervisor I talked to said he will open up an investigation. And when I request the results to be emailed he said they will call said bye and hung up when I was in midsentence. Literally the worst company ever!

On Friday March 30th 2018 filled out form for Western Union and sent $400.00 to son in Florida. Son could not receive because Mine was used and Fl was no used. Called Western Union and rep canceled order and said to go back into store and they would give me a refund to resend. No options in stores for refund, store called Western Union and was told they would refund my money within 24 hrs after getting email from back office to approve refund.

I tried to send cash to the Philippines with Western Union. They sent me a phone text telling me it was on hold. I called the number provided and verified my identity then the questioned me about the receiver of the funds (my fiancee). I just spent a month with her and her parents and brothers and sisters as well as sitting in the English department office with her fellow English teachers while she taught her students. The woman on the phone told me that she believed that my fiancee is defrauding me and they refused to transfer the money. I did get a full refund with the fees but that does not cover the insult to my incredible fiancee and myself. I don't mind if they give me warnings and inform me that others have been cheated by sending money overseas but I am an adult and can make up my own mind. I'm not sure if they realize that there are liars and cheats in every country on Earth including Canada.

JUST a horrible place to do business with. Do not send money here, I wish I could have given -100% rating to Western Union. Never in my life has someone sending a 100$ using a valid id and the receiver also present a valid id and 5 mins later you get a call from your family member saying that Western Union refuse to allow the transaction to go through without a good explanation???? I can't even send??? To my family members without this happening. Please do not do business with this company. I will never do business ever again with them.

Tried to send money to Brazil using Western Union on Winn-Dixie store on Hiawassee with Raleigh St in Orlando FL. The cashier who did the transaction wrote a totally different name on the sender’s name and the receiver couldn’t get the money out so I went for a refund. They made me wait in line for like an hour and made me call Western Union, had stay on the line for like 30 mins for nothing to be resolved, then they told me to call back after an hour. After an hour I called back then they made me go back on store to do the same thing over again.

I have a secured card where the credit limit is the cash that I deposit into the card. Had the card for over a year and every month I saw there was an option for Western Union bill pay. This month I asked for a higher credit limit so was told to send in whichever amount whether by mailing a money order or Western Union. I chose Western Union since don't want to deal with a money order being lost in the mail. I been a WU customer since 2009, sending maybe 1 transfer a year. So I log in to my account, reset my password and go to their bill pay section, FIND MY CREDIT CARD ISSUES, there in their list of accounts. I thought I would have to add it but it was there.

I used Western Union for a while but they always a pain because I send money to a friend in Nigeria and sometimes they cancel the transaction and don't tell me a reason when I call them. They are such idiots. I would not recommend this service to anyone.

I would like to share my Western Union nightmare with you: I live in rural Mexico... My friend from Russia sent me money because I had a problem and needed it. My friend sent it without me asking for it... She only contacted me after she sent the money and told me MTC number. $500 USD... So here I am going to 3 different paying out locations by Western Union and none of them is able to pay me because "their system won't allow it"... "Country seems to be a problem... We not connected to payout from Russia..." So I contact my friend. She then contacts her bank from where money was sent to Western Union (let me tell you that in Russia procedure is totally different... Not like in US&Canada where you can simply call)... So the bank contacts Western Union and they tell the bank money is still there and I could get it in OXXO location which is the main paying out location of Western Union money...

I’ve been using WU during this deployment for the last two years. Went to send money to husband who is overseas and I was denied. I had to call customer service to answer a few questions. The last question was, "When’s the last time you’ve seen your husband?" Well he’s been deployed for 2 years. "Do you talk daily?" Usually yes we text daily. Then I’m told, "I’m sorry. We are canceling your acct. This might fraud so we are protecting you as a consumer." Really! You are protecting me a military wife from her military husband who’s deployed overseas! That is the last time I use WU. Believe me I will pass this information to all my military wives to send money through MoneyGram instead.

On 12/11/2017 my brother send me a 1000$ Western Union. So I went to Albertsons store in Dana Point CA. My brother lives in Arizona. Me in CA. So I want 1000$ cash. Could not cash the whole thing. They cash 500$ of the other, 500. It was cashier check so I went to my place. On the 12/12/2017 got robbed in my room. Took my wallet and everything else. Call the Sheriff Department on 12/13/2018. So I called Western Union and I spoken to their representative. I explain to them what happened. I asked them to stop the payment. Said no problem. Ok. On the 12/15/2017 Western Union said the check has not been cashed. I said, "Ok. Put stop payment on it." No problem. They I have to fill out form. No problem so I did.

Last week, I sent €500 to my mom living in Vietnam via WU. Before actually starting to send money, they required me tons of documents and made me wait for 5 days even though they promise that the transfer only takes 2-3 days. After 5 days of waiting, they sent me an email saying that ''We cannot proceed your transfer.'' without any reason or explanation. I am very angry at their irresponsibility and snail space of them running own business. This company is like a troll.

I've used Western Union for years and it was pretty convenient, with the exception of occasional issues which were usually resolved relatively quickly. This time, however, I haven't used Western for several months and when I tried to use it again I couldn't log into my account. I've talked to four different representatives, and no one was able to help me. Everyone had a different story: one said my account was blocked, another that my account has expired, and yet the third that their website is being updated causing technical issues. I've tried time and again to log in, to change password, and to resolve the issue by calling Western. Meanwhile, a relative abroad in a bad situation is waiting for the money to be sent. 2 days of frustration, and 2 hours on the phone with representatives.

I am a retail employee. I help customers send and receive money from Western Union. A lot of customers recently have been extra unhappy. They have no ID. But they can answer a test question. Upon answering it correctly, the computer still says ID is required. For amounts of 20, 50 dollars. Once I call Western Union to get a correction or help, they are sooo hard to understand too... They just tell me the customer can receive their money and the sender needs to do the transfer all over again after the money is refunded to them. What? How about they double check with the sender that the receiver does NOT have ID. Save 'em a headache or two.

Sent money last night, my mistake was driver was in Georgia and not in Maryland. I called Western Union and lady said it was corrected. My guy goes to collect and was rejected, still waiting for my refund back, they are quick to take your money out and snail pace to get it back. Why?

Hellish, this company I been asking for almost a year for my transaction copy, my ex-girlfriend run away with my money, and I want to file a case, but I can’t able to do that because I didn't have a transaction copy. This Western Union ask me to provide proof, and I comply, waiting for a weeks!!! They send a same questions and request of proof, hell, I don't know if they can really provide copy of all my transactions copy. Wake up wake up wake up wake up. You’re looosing business here!!! I will never use your company to transfer money again! Don't use this company to transfer money. You’re not protected. They will only collect fees. Other than that nothing!!!

As of today it has been a month since I cancelled a transaction with Western Union. It was cancelled due to a change in pickup in which another $1000 was sent minutes later. I have yet to receive the original $1000 that was taken from my account. Many phone calls and emails to Western Union and my bank have gotten nowhere. My bank says Western Union must reverse the transaction. Western Union acts dumb, will not return my calls or reverse the transaction even after I have sent proof via bank statements. If I stole $1000 I would go to jail so how can Western Union be permitted to operate? Don’t do business with them, shut them down!

I have used Western Union for the last 4 years sending a minimal of 1 to 2 transaction a month to my fiance currently studying abroad. The other day I tried to send money, but for some reason my money transfer instantly went into under review. Within 30 minutes Western Union called me and I had to answer several of their probing questions. Sadly at the end of those questions they said they could not process this transfer at this time and they cancel my transaction, but said I could try again... And they could not give me any reason why. I'm not sure what their current problem is but I will never use their service ever again. I have literally done this transaction hundreds of times before never being a problem, but now it's a problem. Western Union has become an unreliable and sketchy company.

I would like to share my experience for Western Union. Basically I been using Western Union for more than 10 years. To be honest in beginning was ok. Now has been horrible poor services. It takes so much time to make the money available for others to pick it up. It says using faster payment. Basically we pay for fast payment but you get your money next day or after 10 hours. This is horrible. They overcharge you and gave you low rate of exchange. I send this morning at 5am. Money from UK to abroad. Believe it or not is been more than 12 hours I have send the money. I haven't received a confirmation yet I called 2 times the customer services. They keep trying to blame my bank that haven't received the fund. This is rubbish. They are all liars and unprofessional workers. I'm very upset with these **. I will never use them again. I closed my account. ** them.

I have been using WU for years, in 2016 I sent my daughter $100, for some reasons she did not pick it up and I being the person I am did not confirm to see if it was collected. In 2017 I called WU about the issue and after some time (10 min) the rep. found the uncollected fund and told me someone will call me about my refund in 24hrs. No one did. Since then I have called over 4 times and they always have a problem finding the transaction until I give them the transaction number. The last two times I called they transfer me to a supervisor that never come on the phone. After 30 minutes I hung up. Before on the WU site it was always saying not pickup, but lately I am now seeing canceled. I just cannot get this resolved with WU.

I have used Western Union several times in the last 2 years and never had a problem until now. Like most of the recent reviews, Western Union has blacklisted me for some unknown reason and trying to get hold of ANYONE to tell me why is the punchline to the joke. First off... yes, the call center people are not from the USA and are hard to understand. Second... they are reading from a script and hold no actual power in helping you with your transaction. Third... you will NEVER, EVER, IN A GAZILLION YEARS speak with a Supervisor, so save yourself the time and frustration. I guess if Western Union doesn't want my business anymore then I will take up the advice of others on here and use MoneyGram. BRB. Success, MoneyGram is now my new go to and I will tell everyone I know and don't know to stop using Western Union.

Went to send money at a Western Union store and was given a tracking #. The agent says to call the WU customer service line to "release " the money. I call them thinking this is something new because it has been few months since I last used WU. After three phone calls and a supervisor later, I find out that I have to go back to the store to get my refund. Apparently the transaction did not go through due to "security reason".

Western Union is a stupid company with stupid employees, month ago I sent money through them to buy a purchase, but I never received anything. When I called Western Union to get my money back, they said I have to call the police department in my area so they can start investigation!!! I told her that, "I sent the money through you not through the police department." She said, "This is our procedures". Stupid and losers, I will never use their website again.

I sent my college student $ from Ohio to Florida. He went to pick it up and was told I needed to call WU. I called, and after being on hold 35 minutes!! was asked a series of ridiculous and personal questions. The rep ID ** wasn’t even in the US, and asked me what I can only say was ludicrous question after question. Then I was put on hold, and I about lost my temper. My kid was forced to wait 45 min in the grocery waiting for this absurd questioning of me by this out of country WU rep. Finally this person said he could pick the money up, they released it. Are you kidding me? I paid a $22.50 fee to WU for this harassment and jumping through hoops to get my own money?? Will NEVER use them again!!

I had to use WU and did it on my phone. Made a mistake and wanted to send more and found the most cost effective way. The orig cost was $6.50 through app and revised way was to start it on app but pay $2 at a WU in Walgreens. Followed instructions exactly and didn’t work. Cashier was perplexed but we tried at different register, mind you, I just had to give her the money. She couldn’t get it to work there either. She called WU and they attempted to help her after she repeatedly had to tell them what the issues were. They advised her to call another Walgreens and refused to assist her further and proceeded to hang up on her. She relayed the message and I did just that, went to another location. They had issues and finally I just called and canceled original transaction from app and resent the full amount thinking problem was solved.

My father in law sent me 300£, the service should be in the same day, when I went to receive my money they said you have to upload your ID and address proof. I did it, they after that said, "We will contact you." It's two weeks and that call did not come. When I ask about that they said, "It can take one to month to get your money." I have a friend who experienced the same situation. We think that this company is just a scam and keep the people money for a period to make profits.

I have never experienced such a frustrating event as I did with Western Union. Do not use this company. Stay away. They made several mistakes when I was trying to send money to my sister-in-law in another country. When they could not correct that mistake they could not refund my money immediately and told me it would take several days for them to refund my money. I had to pay them twice in the emergency that I had. They were rude unprofessional and no help at all. These are not the qualities that you want to experience in a time of emergency when sending a loved one money that they need. Please take my advice and don't ever ever ever use this company. They are not even based in the United States of America.

I remember years ago when it took maybe 15 mins for money to arrive at the receiver's location. Now it takes two hours... minimum! I thought easy and FAST was the whole purpose behind Western Union? Why still advertise as such when it just isn't so?

I tried to send money to a friend in Ghana, who I have sent money many times to via Western Union. The minute I gave the money to the agent to send, she gave me a tracking number and told me to call Western Union because the money would not be sent. When I called, it took me over one hour to get the necessary compliance officer. I was on hold the whole time. She told me that there was a lot of fraud going on so they were putting a hold on transfers to Ghana and would send back the money to me. The person on the phone from Western Union barely spoke English.

Do not use this lame service. I sent the ridiculous amount of 300 dollars to someone this morning, and this turned into this ridiculous James Bond story: The recipient, my relative, could not retrieve the money because of some safety issues, he called me to ask me to contact them. After speaking with a first agent who told me that they were holding the transfer for safety reasons, I was put on hold for 45 minutes before I could speak with their security department (for $300, really?).

Western Union is the worst money transfer source hands down. Be advise that even though it may be quick and easy if you ever need a refund look forward to paying them to receive a refund even with receipt of purchase. That's not how things should work here in the US. With receipt all goods should be refundable free of charge within a reasonable time period including currency.

I was sending money to my mother in Puerto Rico, the forms online said middle name was optional so I didn't put her middle name and my mom couldn't pick up the money at a WU location there. I call WU to try to add the middle name but representative couldn't understand what I needed 'cause she barely spoke English. Instead she cancelled my transfer and now I have to wait for God knows how long until I can get my money back while my mother sits and wait for her money. Disappointed totally!

I have been using Western Union for many years. NEVER AGAIN!!! My experience this afternoon mirrors a lot of complaints listed; tried to send money, blocked from use, etc. WU, you are really despicable, and putting people in dire need in very compromising situations!!! That's ok. Stay trifling. There is always MoneyGram, and Walmart to Walmart!!!

When I sent money with Western Union from Italy to my Austrian bank account in 2017 it never arrived. Several email and phone communication with WU complaint department followed until today Jan. 23, 2018. While travelling around the world I was receiving 5+ times via email the confirmation from Western Union that the money would now be available for pickup at a local Western Union - which was never the case after several attempts and complaints. Still waiting for my money which is still kept by Western Union for several months by now.

My online account was declined for unstated reasons and even my phone transmissions were rejected. This was reviewed and they denied it ever happened. Meanwhile I was unable to send money to a person in need. I was treated like a criminal and then gaslighted. There is good news. Use MoneyGram to send money and you can pick up at CVS and Walmart. They use 2FA security so the likelihood of fraud is way lower and the need for hair trigger security rejection is reduced. I love them. Will never WU again.

Well if there was 0 stars I'd give it cause the recent "formless" is just stupid to implement. You know the old saying "don't fix it if it's not broken." Well case in point! I was trying to send money to a relative for an emergency, and turns out as part of the "formless" way to send money you have to download the new Western Union App. This includes registering a new account, verifying your account, setting up your payment info, and receiver info etc. I'm usually a patient person, but this pushed me to the limits taking almost AN HOUR!

My experience with Western Union in the past sending and receiving money has been good until today. I was declined from picking up money that was sent to me. I called customer service and they couldn't tell me why I couldn't pick up my money. Has anyone experience this issue?

On Jan 3rd I tried to send someone $500 on the Western Union website, I waited to see if it went thru. Nope it was declined. I tried again a few hours later. They put my money and hold. So I just cancel the transaction. Not only that. I went the store to pick up money sent to me, the cashier told me it was under review, and it be ready in 15 mins. So I waited the 15 mins and it was still under review. I call the number and told me to contact the sender. She got her money back. Then I had another person who sent me money. So I went to pick the money up, nope the transaction was suspended. I don’t know what’s going on with me and Western Union. I won’t ever use them again.

I sent money from Louisiana to my son in Puerto Rico. He couldn’t pick up the money because when he entered the address, the system said the address was not valid (he has had the same address for 15 years and it is not the first time he received money via WU). He asked the lady at Walgreens to help him, and she said she couldn’t help him because was a new employee and didn’t know how Western Union worked. He complained to the store manager and he said he was too busy and didn’t know how the system worked either.

After using Western Union for many years, I decided to send 70 euro to my friend on 3th of January. Western Union refused to deliver the money. First they asked about our relationship, after they asked about his work and his occupation, I never heard about that for money transfers. Western Union does not want to give any explanation, they just said my money is under security control for 6 days ago. After sending all the references they are not able to give me any explanation, and tell me when my will be refunded. I am very angry and disappointed and I will never use Western Union again. If you can use another company.

My wife's Western Union account was hacked on Dec 29th and 2 unauthorized transfers of $2999 were made to an account in India. Upon bringing it to their attention, they closed the account and now are unwilling to give any information relating to the transfer of the money. The information is critical to the case which has to be coordinated between authorities in Chicago, USA and Chennai, India. As the police themselves do not have a system to handle such cases, I was able to find some contacts that may be able to place a lien on the account to which the money was transferred. However, after having tried and failed with Western Union 3 times now I have no recourse as no information is available. The authorities themselves cannot help as they honestly do not seem to care. Now I am short $6000 with the information available to stop the crime only in the hands of Western Union. What a joke!!!

Used Western Union as I was in London with no bank card after it was swallowed at the cash point. The company is a joke. No customer service skill at all. Broken promise after broken promise. Absolute joke of a company.

Today I experienced the worst customer service ever. My Western Union account has been hacked and someone made 2 transactions of 2999$. Hacker changed my phone number and the updated the destination account number. Western Union didn't send any notification email or message when change happen. Now they are not ready to own the problem. They are asking me follow up with local police. Appreciate if anyone has suggestions. Luckily amount was not credited from my bank account to Western Union yet.

Tried to send money to a brother in Minnesota from Denver. Both ends of the transaction were terrible. After the number of years this company has been around you would think they could figure out how to move money. I ended up at three locations before I could send the money. All had different limits and rules for sending. The last one said my brother could pick up at any location. NOT TRUE, brother ended up at 5 locations before being able to get the money. I will never use WU to send money again.

I sent Money to my sister in the UK, first they said I only used the middle name and needed to add the first name. In doing this I have to process a new transaction and wait 7 days for my $700 to be refunded. Then my sister did not get paid because they insisted that I have to add her middle initials. I did that and then they refused to pay unless I add the full middle names. I called back to request that the full middle names be added. Then I was told I have to send another money and wait for another 7 days for the $750 to be refunded. My sister is unable to pay her hospital bills and now I will have over $1500 tied down with Western Union just because they will not amend the name. This is absolutely unfair, frustrating and has caused an undue stress to my family!

Do not EVER use Western Union in ANY circumstances. They lie, and steal poor peoples' money. I have an income of 10,000 kronor, my soon to be wife haven't got her salary for 2 months. So had to take money from my bills to pay for her travel from Russia to Sweden. Her flying tickets cost 5,000 kronor. My rent is 6,400 kronor, and I need to eat and pay other bills. No problem when she gets her salary. But now she have vacation for one month, so she don't have to work without salary. But the vacation starts tomorrow and I haven't got MY money back. It is my money, NOT Western Union's money. It's been a week since Russian WU started their lies and did not pay out the money to her. So my Swedish WU office called headquarter, and they said I won't get money back if she don't visit more WU offices.

This company is very, very, very bad! I'm not even exaggerating and won't hold back my opinion. When I have gone to study abroad (in Spain) without a scholarship or financial help from the government, I had a small paying job but one month they paid me very late and my parents sent money over. During 3 days, my life revolved around going back and forth to their office, only to be treated in the most condescending way and come back empty-handed! 'Sorry darling, I understand you but all your names do not appear on here'.

There is absolutely no reason for asking for somebody’s ID or phone number when they are trying to pay a utility bill such as a power bill. This is absurd and very distasteful. It’s none of your business who is paying what bills for who or why they are paying them. What if a family in need can’t make their payment this month so somebody decides to help them out. So you're gonna further embarrass them by making it known that they can’t pay their bill. Very sad Western Union. Very very sad.

I sent money to my mom on 12/15/17 for Christmas from USA to Ukraine. She didn't receive them, because WU made a mistake in the system! When I try to get the money refund they said somebody already receive my money in Colorado State! Omg! I live in NJ and I send it from NJ State! It took me 2 days and 2 different agents locations in order to get my money back. It was their mistake so I should have been refunded immediately! Very disappointed. My mom's Christmas present was ruined, I got unnecessary stress. The customer service is a nightmare. This was last time I used Western Union. Wish I had checked ConsumerAffairs prior to use. People, read and never use Western Union!!!

I wired a large sum of money for an attorney and first of all they sent it to an account that didn't exist, second of all when I try to get the money refunded they say the bank sent a check back to them. So I'd have to wait till they received it, that's not my problem, it was their mistake so I should have been refunded immediately! Then I called the corporate office and the lady that is assigned my case is avoiding me, won't call me and has excuses when I call, not to talk to me, over two weeks ago I sent the wire and they're refusing to refund me until they get a check, when it was their mistake!

I previously blogged about my horrible experience with Western Union and not receiving my refund check or monies. I needed to escape Florida during our last and worst hurricane ever. Now I have received it and it took a total of 4 months but I did get it and had no problem cashing it. I went through hell and high water but they did pay me so I'm changing my review.

It took 3 days and 3 different agents locations in order to get a $500 money transfer completed. And my son could not get full cash. The store did not have enough cash. They paid him $200 in cash and $300 in a prepaid card (which costs fees to use.). The same issue existed for my grandson in the same amount of $500. WU told me to have them check other agent locations...and they would not refund $12.50 fee each I paid for Money in Minutes service. Very disappointed. First and last time I will use Western Union. Wish I had checked Consumer Affairs prior to use. SAD!

It's crazy what is happening to me. My mom sent me money from DR to USA because I have an emergency and she sent the money early in the morning around 9am and it's 7pm and I couldn't get my money because there is not an agency that can cash me 1,800.00. I been calling to Western Union customer service asking for help and they been sending me to agents that can't cash the money. This is a nightmare. Omg! Never use Western Union.

There is a space for a name and one for the last name. You have to include the middle name, otherwise the receiver doesn't get paid. You write the names in the right order, then when the receiver goes to get paid, it appears in different order, for example the middle name is at last. It takes 3 or 4 phone calls to get it right. They should release the money even if the names are not in the right order. They have, number of transfer, name of the sender, address of the sender, amount sent, ain't that enough? This happens every single year when I send money for Christmas.

I've been using WU for years, along with RIA, MoneyGram, and other transfer services for sending funds to other states, other countries. In 2016, the Central Bank of Nigeria blocked WU, Moneygram and other companies for the nefarious practice of overcharging families who were attempting, like ours, to fund family members either traveling or working throughout Lagos. Their main complaint was fraud. Not once in more than 100 transfers I made, were they able to provide a single piece of evidence. Unlike legal proceedings, they aren't required to. They can simply raise the question and refuse to serve you.

They couldn't send my transaction after I paid for it. And when cancelled it took me 20 days, tons of emails and calls to make them send my refund. At the time of writing this I still didn't got my refund. Also I had to send a bank statement to prove I haven't received the refund yet!

My son is mentally disabled. I send him his money in small amounts, and every other day. Western Union recently informed me I was no longer allowed to send money through them because of suspicious activity of frequent transactions. My sister sends me my son's money. I was frequently receiving money in small increments because of the cost of larger increments. I went to pick up my transaction today and was told I wasn't allowed to pick it up and it was being refunded.

This Western Union remittance center don't accept legit customers but just wondering when these scammers sent money to their services, they will allow it. My partner had been using for two years sending our allowance from Australia to my country Philippines, and just this year they have been questioning as to what the remittances for?? You are not loyal to your good clients but these illegal activities can easily access your services??!! If our family is building a house, just like my cousin from Germany, she is helping her parents to build a concrete house and believing that your services would be of big help?? But what you did, you stopped her from sending money to her parents??!! Same case as mine. DO NOT FOOL GOOD CLIENTS with integrity. We are legit people in my country.

I walked into the Western Union outlet at WALGREENS #15360 (801 7th St Nw) today (Nov 21) at 2:15 pm and there was hardly anyone to attend to me. After standing for about 2 min a lady showed up and asked me if I was sending or receiving money and I told her that I was receiving. She then told me that she doesn't have enough money, even before asking me how much the amount was. She then asked me how much was the amount and I told her $150 and that was the start of her unprofessional customer service. She then asked for my ID and I gave her my passport and the world cannot believe this lady asked for my State ID (as if she saw me as a criminal) and when I told I her that the passport should do, she then asked for my address (which I gave her).

Sent money to Portugal, $500 was supposed to be 426 Euro or 0.85. When money was received Western Union paid 0.76 or 382 Euro. I called Western Union and was told that the exchange rate fluctuates - so in 10 minutes it went from 0.85 to 0.76 (when money was received) and then when they left back up to 0.85.

Every time I send money to my brother in law in Nigeria using Western Union, they flag me! If you don't want to send money then you should just dissolve your money transfer services! If other people get frauded against, that's not my problem and you shouldn't punish people for wanting to send money. It's not even big transactions I made. Some were 600, some 500. I hate all these money transfer services. They always give everyone who has relatives in Nigeria a hard time sending! Western Union still isn't the WORST ONES THOUGH. The truly worst ones are RIA! But WU is STILL REALLY TERRIBLE!

My dad tried sending me money in order to purchase gas to travel back home. As I went to the location to pick the money up, the transaction had failed to process while my account and tracking number reported to have the money ready for pick up. I spent almost an hour jumping through hoops just to get gasoline money to go home. Instead, I was left shorted out of 50 dollars and could not go home to see my family after four months.

I went Tuesday November 7 to wire money to my daughter checking account. Paid extra to get it within 24 hrs. Needless to say not there. Here it’s Friday and they had some bank issue on their bank so money won’t get to her bank till maybe November 13. Cannot get my money back because it’s in processing which it’s been there since Tuesday. I have called every day and get different lies each time. I went back to where I did transfer and they gave them the runaround and I still don’t have my money. One pissed off person.

Never using Western Union again. I have used them the same way 100 times this year me and my clients. Today I try to receive money and all of a sudden I need every single middle name I have is required? But the 100 other times it wasn’t? Then the sender calls and Western Union says it shouldn’t be an issue and to have me call. I call and a lady named MICA tells me I can hang up if I wanted to talk to someone else and wouldn’t connect me to a manager or another agent and she hung up on me. Also while I’m waiting on the phone the lady who wouldn’t complete my transaction is paying out two ladies without IDs after speaking Spanish with them for like 5 mins.