Wells Fargo Reviews

Wells Fargo is a good bank but lately I've been having some bad issues and it could be me but quote me if it's just me...ok I play this game called funzpoints and it seems every time I purchase money to play, Wells Fargo keep putting my account in negative or I owe money back that's been already taken out my account... so just because it says pending and the money has been removed out of my account doesn't mean I own the Money back, right? It seems that Wells Fargo makes me be in negative, so now I'm puzzled on what's going on. I shouldn't owe anything back to my own money that was taken out at that moment. I do not have over-draft protection and I only spend what's in my account... So now I'm very frustrated behind my hard-earned money... I'm tired of going through these changes and not making sense crap... please someone explain it to me, I need answers.

Wells Fargo allows you to transfer money from any bank to a CD online, but when it matures they will not even transfer it to your own account within Wells Fargo citing some completely frivolous reason - they will force you to physically go to a branch so they can upsell you stuff you don't need. When I compare my experience with other banks, Wells Fargo business practices is borderline unethical. I have been trying to get my money out for six months by calling them and avoid a visit to a branch and after about a dozen calls, I gave up and had to go to a branch to get my money. What an awful experience to say the least. Now I see why they have such bad reviews online. A common theme across reviews in the reviews is ineptness and parasitic behavior.

I am finding out nearly impossible to pay off my loan. WF send small amounts of money to your bank, which you then have to remember to look for or they literally lock you out of using that bank to make payments to the loan. It requires redirection through three departments, with long involved discussions before being forwarded to the next) in order to get to the type of loan I have which was for flooring. Never again will I ever get a loan that involves Wells Fargo Bank. Highly do not recommend you go this route.

I have account with Wells Fargo since 2007. When I opened the account I had green card. Couple of days ago (Friday evening) my father went to deposit money to our shared account and they told him that if I won't update my citizenship status, they might suspend our account. I went to the closest branch at 5 pm. I was told that I need to bring my passport to update my status. Since it was end of the day, they told me to bring it next week. Today, I tried to send some money from my account and I realized they blocked my account!! I contacted their agent and they told me they cannot unblock my account until I go to their branch in person! I am an employee and all of my payments go through my Wells Fargo account. It is very disrespectful and not acceptable to do so from them. I want to fill a complains against them if possible.

Unfortunately, since there are three members of an account, they only notify one of them to update their ID. The ID holder, our son, already has his accounts at Chase and does not use WF, but he is still with us. Well, they only notify him, he does not receive it, and they do not notify the others. Without further ado, they blocked Checking and Saving, more than two weeks without making transactions, total failure of SUNPASS, DIRECT DEPOSIT, NETFLIX, PRIME, CREDIT CARDs PAYMENT, SOFTWARE (Microsoft, Antivirus, VPN...) and so on. Total lack of customer orientation, poor quality of service, in short, business mediocrity.

I have been a customer at the Wells Fargo branch in Enterprise, Alabama for the last several years. The initial service was good and the branch itself is nicely appointed. The service since we joined has deteriorated badly to the point where the attitude from the staff borders on inexplicable hostility. The atmosphere around the bank has also deteriorated to the point where personal safety is a legitimate concern. The branch management seems oblivious to the obviously hostile environment for their customers. I am actively looking for a better choice in our area. Wells Fargo is no longer a viable option.

It was November 18th, about 12 pm. There were no customers in line, I went in to close an account. There were two people standing inside the working area: the teller Marilyn and the branch operator Fercisco **. The banker Shushia ** was with a customer in her cubical. From the waiting area I could see that her computer was turned off, which meant that in a couple of minutes her conversation would end and I would be able to get help. I was wrong!!! She saw that I was waiting and continued talking to the gentleman in her office about the weather and the bad economy in America. The teller Marilyn approached me with only one question: did I have an appointment. I said: "No, I don't have one." She offered me to make an appointment for another day. I asked why not today, there are no other clients here, and my issue will be resolved in just 10-15 minutes.

I have been banking with Wells Fargo for probably ten years. Wells Fargo has to be one of the most corrupt banks you could choose from. They have been caught for reordering the checks that clear your account for their benefit and profit in the past. They now have the Extra Day Grace Period to attract new customers but this can also be manipulated. If you deposit the funds needed to make your account good, they will come up with another reason to charge the fee. Or how about when they make a mistake on your account and decide to half the fee with you? They will return half of your own money back to you! How does that feel? A twisted robbery. Avoid this bank. There are too many better options out there that have no fees, no overdraft charges.

I would give them -5 stars. I started my entire process with Wells Fargo June 2023. I was trying to get a change of address done from my parents' address to mine. After filling out all the paperwork and faxing in power of attorney, it wasn't done. My father passed in 2017 leaving the stocks to my mother. In Oct 2023 when she passed I was still working on change of address and now moving stocks into the trust account. Calling numerous times, being passed from person to person one would think the company would know how to deal with these kind of things. Oh no! After filling out more paperwork, trips to the bank for certain stamps, death certificates, power of attorney, me as trustee of will, I still couldn't get things done.

I had an interest free account with Wells Fargo. I paid the recommended payments that Wells Fargo recommended. At the end of the term I was nowhere close to paying off my account with their recommended payment. After the term was over they gave me no notice and charged me over $1000 in interest.

I made a payment on bill pay to a utility company to be processed on 9/4/24 (payment due on 9/10). On 9/17 I was contacted by the utility company that they had not received the payment, and I was assessed with a late fee. Following a thorough check as to what happened, I learned from the clerk at the utility company that they just received my payment on 9/18 in an envelope with other checks that were dated 9/3, 9/7 and 9/11. This means my payment did not even go out until on or after 9/11 (AFTER my due date). I contacted Wells Fargo who lied and stated it was sent out as scheduled not to mention was rude and displayed no concern about the incident.

A couple of months ago I was victim of a scam. Unfortunately I gave my credit card info, but in the same call with the vendor I said that I wanted to cancel everything. The same day I report my card and I got a new one. A month later it appears a charge from the same vendor and after fighting with the bank and sent proofs that I didn’t receive any service, they still say that the charge was made and there is nothing that they can do. They are a complete incompetents to solve a dispute even with proofs. I will cancel my card ASAP.

When are we going to stop seeing "overdraft fees"? This bank has been sued multiple times for fraud on their own customers. Switching to Capital One... Why? Because these "fees" aren't existent elsewhere.

None of their tellers are consistent with the answers they provide. I tried to stop payment so my account wouldn't be hit with $300 in overdraft fees. One teller said it was doable and if I received any overdraft fees to let her know and she'd waive them. 3 weeks pass and I receive a letter from Wells stating this is not a service they provide and my account was overdrawn almost $300. This is only due to their incompetence. Asked them to waive the fees and again was denied. Done with this dump.

I withdrew money from their ATM and paid a $3 fee to do this. I went inside the bank to exchange the $20 bills for ten dollar bills. The teller asked me if I had an account there. I told her I used to have my business account, loans, and mortgage there. She said we can’t help you unless you have an account. I explained why I needed the 6-ten dollar bills. She didn’t care and said we have to track where the money goes. Very stupid rules! This was the branch in Ellenton, FL on Rt 301.

Hello everyone. We would like to describe and share our experience in the Wells Fargo Bank branch on 2140 Town Center Plaza. We highly recommend to visit Wells Fargo Bank and get the best promotions from Mr. Reginal **. We are sure that Mr. ** will very popularly and clearly explain anything you want to know. Also, he will interest you in some financial issues which can help you in the future.

Wells Fargo bank is so user unfriendly. It takes forever to make a simple deposit. It takes forever to figure out their very complicated telephone tree looking for a simple help. And they have no flexibility on how much money via check you can deposit on your mobile app. It is a fixed amount for everybody which makes absolutely no sense. I can understand limiting withdrawals But limiting deposits for people who have difficulty with mobility and driving is so frustrating and unfriendly.

If I could give ZERO stars I would. Absolutely the worst bank and customer services I have ever encountered. I had a charge I did not recognize and wanted to speak to them about what to do (first time in 5 years just fyi). Without asking they shut the card down as we were speaking without telling me what they were doing. This card has all my business accounts going through it and they shut it down and refused to turn it back on. Said it was impossible. Now I have to spend hours and hours changing out all my accounts to a new card (100's of accounts that go to this card). Even better, my account doesn't "qualify" for rushing a new card to me. So I don't have a business card for 5-7 days. After I have been a Wells Fargo customer for over 20 years.

Tried to buy a money order at my branch today - $5 for a money order!!! I have 7 accounts at Wells Fargo and have been a customer for well over a decade and I was told I didn't have the "right kind of account". I don't mind paying for a money order but 5 bucks is ridiculous. Just goes to show how much they appreciate their customers. I got the money order at HEB for 69 cents.

My account started in1966 at Investors Savings & Loan. It got bought by Central Fidelity Bank, then Wachovia Bank, then Wells Fargo Bank. I have weather 58 years of bank buyouts to end up at Wells Fargo Bank. Wells Fargo has done nothing for me and does not value a 58 year customer. They treat me like I am the problem on each and every visit. Simple transfers between my accounts and my wife's accounts (30 year customer) are a problem now and are questioned, delayed and refused sometimes. These transfers have always been normal banking and used to be executed without having to be accused of wrong doings and not allowed.

I used to like Wells Fargo, but now I don’t know. Let me just say that back in the days they actually cared about their clients. Now they only care about money, 20 years with them and you would expect to be treated nice but these people's don’t care about customers anymore!

Wells Fargo closed my claim for that I made about someone writing a check for the 2nd time. They ignored that I was getting robbed by someone. I don't have any checks so how a check can be written from my account

Terribleeeeww. I hate Wells Fargo so much. They lie to you on the phone just to make you feel stupid the next second, they’ve made my life so much more inconvenient it’s not even funny. The amount of people I have witnessed having the worst service with this company (not even counting myself and the MANY times I’ve dealt with it) it’s insane. Would never choose to bank with them again and I really want to cancel my account with them. Choose any other bank.

After reporting credit card fraud ($177.95) due to lost card and filing a police report, Wells Fargo fraud department denied our dispute five times. We have since left Wells Fargo due to their lack of financially support. We will never pay off any charges/interest that we did not authorize. This is not the type of financial institute that I want handling my finances.

I need to add my adult children to my checking and savings accounts so they can handle business when I die. I needed two appointments at my bank because they only scheduled me for 30 minutes even though they needed an hour. I sent my children to their Wells Fargo branches, as directed, and the bankers at neither branch did what was necessary -- according to Wells Fargo procedures -- for my banker to accept the documents and update the accounts. My banker tells me I need to send my children back to their banks -- the ones who did not follow proper procedures in the first place -- to complete the documents. I am trusting bankers who cannot follow their own procedures to handle my money? Not for long!!!

I chose Wells Fargo to receive my SSI check of $941:every month. They promised in exchange to all that get direct deposit over $500, they will give you a bonus. Now a bonus is not is something you can not fail to give to some. And turn some down. This bank is under investigation by the feds. With that I close this chapter. All Wells Fargo banks should be closed down for fraud. And stealing from their customers.

Wanted to put NO STAR!!! Terrible bank. They're doing scams. Send emails saying this is accurate statement with time stamp and is a falsified statement. They send out grace periods and will tell you. You will receive the notice even of your account is positive which is harassment then be charged even if your account was positive for said transaction but they will just say it's justified currently stopping all deposits to these accounts and bank. Deposits, transfers and transactions will pend for days but they will take money out of your account for overdraft fees and say you had no one in your account but somehow they got paid overdraft fees. Do Not Trust This Bank. Bank Elsewhere. Literally robbery!

This bank is useless; it's the worst experience I have ever had with a bank. Their customer service is terrible—it's unbelievable that bank employees respond with "You're right, but I don't know what to do, I'm sorry." I spent hours on the phone with multiple people who said they didn't know what to do. I am extremely disappointed. I absolutely do not recommend anyone to deposit their money with this bank. This bank has caused me nothing but problems, money loss, time wastage, and a great amount of stress. In the end, they failed to provide me with a solution or compensation, and they simply closed one of my credit cards when the error was entirely their fault.

I recently opened a Wells Fargo checking account to take advantage of their $325 bonus offer. The process started smoothly with quick approval, but things quickly went downhill. First, the desktop app was unusable, showing constant "service unavailable" notifications. I switched to the mobile app to deposit a check from my employer, but the system declined it twice, even though I regularly deposit similar checks at my other bank without any issues. After speaking with customer support, they advised me to visit a branch, where the check was finally deposited. Minutes after leaving the branch, I received an email saying my balance was negative, and only part of the deposit would be available after a few days. I called support to ensure I was still eligible for the bonus, but received a vague and unhelpful response.

I make extra payments toward my car loan to push the date out. I have to call each time to move it from a principal payment only to a regular payment. Today I was told that it was rejected 9 payments because my payment date was too far out which is illegal. Calls every couple months to be on hold for long periods and multiple calls due to rejecting how I want my payments applied causing me emotional stress and anxiety. It is time to sue Wells Fargo.

I sent money via Zelle through my Wells Fargo account as I have many times before. Today however it still says "processing" the money is no longer in my account and it also hasn't yet been sent via Zelle. It's been several hours and I've called several times. The various people I've talked to have given me different stories about why the money is not there. These stories indicate they are lying. No one will give me a straight answer on why the money is not there. It's "processing" so there's nothing they can do. I will be closing my account ASAP. These people are fraud, stealing customers' money.

Opened a new Wells Fargo credit card and arranged for auto pay for the full amount. For the first 2 months Wells Fargo failed to process my auto pay. The local branch manager said Wells Fargo was at fault. Wells Fargo reported this as a missed payment which caused my credit score to go to 840 to 740. I live in a state where credit scores are used to determine insurance rates. My insurance bill went up. I filed written complaints with the bank but they were not helpful. Will never bank with Wells Fargo again.

Very unprofessional and not responsive. They don't care their customers. They suspended my account without any noticed and they do not respond my calls and emails. Not all recommended. Don't consider it.

Today I had an horrible experience with 5640 W Touhy Ave Niles Il 60714. For 5 years I notarized a certificate of live with Wells Fargo and today ** doesn’t want to certify my documents. At this branch there are all young people that don’t know what they are doing, no one stays for too long, the worst bank I ever have to deal with in Chicago.

Years back, Wells Fargo use to be a good financial institution before they contracted their customer service to a company called Enterprize Complaint management Office, which relies on subcontractors named ECMO to answer the to the issues of the customers but without providing solutions. The ECMO are not able to provide solutions for the issues because they cannot connected to Wells Fargo managers. The ECMO are simply people without experience, working from their home using their phones with a code relay to a central phone. All they can do is to pretend they are Wells Fargo and tell the customers sorry and thanks for contacting us.

This bank is a joke. They charge you a fee to deposit cash. You heard me right. A bank charging you a fee to give them cash. Unbelievable. They also charge a $25.00 service fee on a $20000.00 balance. They get to use my money and charge me for it. Wait, it gets better. They pay me 12 cents interest on a $20000.00 balance just so they can say that they pay you interest on your money. In short, they suck!

Third new card in less than 2 months and Wells Fargo STILL can't get ahold of the fraudulent charges. The money cashiers do not assist in.. well.. anything. I have had enough of this unsafe bank. Is anyone going to buy them out and change their name? They need to. This bank is junk.

Went to the South Brunswick, NJ location. I had the best experience with Jason ** and Lana. They went above and beyond to help me set up an estate account, fill out forms and set up my mobile banking. They were super nice and I didn’t feel rushed, best experience I have had at Wells Fargo. Also Ian was amazing. He helped me a few weeks prior. They are all the best and so friendly.

I received a Medallion Signature last year. Yesterday I was told they no longer provide that service. I asked where I could obtain one and was told to “Google it.” Wells Fargo is now losing a 24 year customer.

I've been a customer for 35 years. Recently I was told that one of my accounts almost had enough money in it to qualify for a high interest rate. I said I'd transfer some more from another account and the banker said no, the difference needed to be new money. I deposited new money into the account exactly as I was told. I noticed I wasn't getting the new interest rate and was told the total amount needed to be new money. I was 100% given misinformation by the banker and Wells Fargo refused to honor their word. Now I will be pulling this large amount out because basically WF doesn't care about my money or my loyalty. Odd because they're having the promotion in order to get money, not lose it.

I am over this conglomerate doing nothing for me. I have had a personal checking account for over 20 years and opened a business account with them in the past. I have one credit card with Wells Fargo and have good credit. Realizing my interest rate is 29.9% (what??) I called to see if they could lower the rate. Flat out no, sorry. Rep said, "Wells Fargo will offer you a lower rate if they review your account periodically". I've never made a late payment. The balance has never been higher than $1500. I did the same with Discover (the best credit card company ever) and they lowered it instantly, quite a bit.

I have always found a Wells Fargo Bank as I traveled from South Carolina to Arizona. My local Wells Fargo has very helpful, professional, competent staff to take care of my banking needs. It is a pleasure to bank with them.

They are terrible especially if you are a day late on payment. The interest rate makes it very difficult to pay off. I applied for a no-interest loan for a new home project. They tacked it onto old account. They lied about 0 interest rate.

Wells Fargo Legal Department, in my brief experience, is some of the most incompetent individuals that I’ve experienced. They continually move the goal posts to avoid helping their loyal customers. It’s unbelievable. I hope anyone reading this can avoid them at all costs. I’ve had to get a lawyer to handle it and basically educate them on the law, which is INSANE for a company as big as Wells Fargo. Thanks for letting me vent, and I hope this helps someone, at some point.

DO NOT TRUST WELLS FARGO WITH YOUR MONEY. They refused to refund my $25 because I couldn't keep $20K in my checking account. As a customer of 15 years, they didn't want to help their customer. When I called customer service they transferred me to 3 different people to tell me that it was my fault. Bad banking with little people who needs more support from. Taking unfairly $25 from their hard-working customers, not right Wells Fargo. I hope people will realize like I did how exactly they are "thieves" and will stop working with them.

That was the most horrible experience I had. When I joined the bank they told me that they will protect me. I was customer for almost 13 years. One of my customers send me a check and Wells Fargo posted online that it was available. So I did send the money over this person after my bank said it was available funds! The checks that Wells Fargo Bank said the funds were available was fraud. The bank did not detect the fraud, and they do pay millions of dollars to have this department, but they did took my money. I believe it's the democratic based company, based in California. The democratic big corporations said that they care about normal people, especially about minority, females, but I guess it's all lies. They do care only about themselves!

Went to the Wells Fargo in Oro Valley AZ on Oracle Rd to have a document notarized. I waited in the teller line to be told I would have to wait elsewhere until the tellers were finished with everyone else in line before one could help me. I questioned this but got nowhere with the manager Dwayne. A teller finally came over to attempt to help me. Ms ** took my DL and filled out the notary book that I was required to sign indicating they provided a free notary service to me. She had me sign the document I needed notarized. Only THEN did she look at the document and proceed to tell me she wouldn't notarize it.

Rockaway NJ branch. If I could write them zero stars, I would. Worst bank ever! Putting me through hell just to invoke my power of attorney for my 92 year-old mother who is in a nursing home. They want me to bring her into the branch. Made several calls. Get hung up on. Tell me they’re too busy. This is the worst bank I’ve ever had to deal with. I don’t know why my mother ever opened an account with them, but will be leaving there very soon.

I have been a WF customer since 1998! I applied for a loan and unfortunately it was a scam. WF stated that the funds pending my acct were fraudulent and therefore closed both my accounts and deactivated my NEW debit card that I didn't even activate until after applying for the loan. I called to get this rectified and they said I was no longer a customer of WF! How in the hell am I supposed to be held accountable for some low life scum that sent a contract etc and know they were fraudulent!?

Wells Fargo has got to be the worst bank I have ever dealt with. They canceled my accounts due to fraud back in 2017. Yes I filed a fraud claim but they canceled me with no reason! Then they send oppsie letters saying, "We are sorry, our bank made a mistake due to a non fraud claim years later. We want to refund money we have been holding for YEARS." LIKE 8 YEARS!!! They still send oopsie letters to me claiming they made technical errors in their systems. I'm sorry but your bookkeeping sucks! You treat customers as a number not a client and it is just bad business!!!! Now I have 2 banks I truly love and they are not in it for profit. They treat you as a client. Maybe if you educate and take the customers' claims seriously you won't have this issue. Also FIX YOUR SYSTEMS. THEY ARE OUTDATED!!! CONSUMER BEWARE: This bank is worse than acid rain!

Terrible service with lack of tellers, long lines, and staff who aren’t knowledgeable. The manager wasn’t of great assistance either as she was too busy with her own work. Wells Fargo is such a disservice to customers and their needs!

Absolutely worse bank ever! I spoke with Alexa today and she was very unhelpful and did not care bit. I have been with this bank for 10 years and they just steal my money and pretty much laugh about it. As soon as I can switch banks better believe I will and I would not recommend anyone using this bank. They are the worse.

I had asked the bank to stop payment on a check via phone. The representative assured me it will be processed since the check was not cashed yet. At the end of the conversation I made sure that the check will not be processed and the representative had confirmed it. However, the check was cleared later after I submitted a good review about the bank. It was a check of $1750.

Was sent a promotion to open a new checking account and would get $325. I thought I met all the stipulations to find out after the fact that zelle deposits didn't apply. Apparently this was mentioned in the fine print. After calling in and speaking to the escalation team I found out after about 15 days they would not honor the promotion. I plan to close the account. I feel the company has cheated me and $325 doesn't matter to a bank like Wells Fargo and to still not pay it out why would I continue with them. Stay away if you can!

I had an interest saving account that had a 1% rate. I set it up about 18 months ago. I noticed this month that my savings interest rate was suddenly reduced to .05% without notifying me. They make about 7% with my money and they want to give me .05%.

Updated on 7/23/2024: This bank stole $10,000 from my account on Friday. A hacker cloned a debit card from a gas station and spent this money on building material and Wells Fargo is taking 10 days to investigate this and meanwhile my account sits at a negative $125... I have never been so disgusted with a bank in my life. I will be ending this relationship after 22 years! They are supposed to protect my money. Not allow a hacker to take it and make me wait 10 days to investigate it. They didn't give me access to my money while they investigated it. Worst bank on the planet by a billion miles!

I purchased a Shipping Container using the Wells Fargo Visa CheckCard. I did not receive the container. I filed a dispute with wells Fargo for "Item Not Received". They denied the claim. Closing my account & going somewhere else

Bankers stole money from my accounts and are refusing to credit it even after admitting it was a scam, customer service employee said unfortunately he sees this every day. This is unbelievable that they are so unbelievably uncaring for the customers that bank with them and trust them with the life of themselves and children.

I went to the ATM to deposit cash and it shorted me $100. I immediately called the bank to file a claim. A few weeks later, they closed the claim with no explanation. We called to start another claim and they replied back with there was no error on their part. I called to file a complaint, and again, they said they couldn’t do anything about it. So they refused to reimburse us our money. They got away with it just like they do with all the other illegal business they conduct.

I was just charged over $50 for making a cash deposit into my business checking account. It seems to me Wells Fargo no longer wants my money or my business. Apparently this is a new trend with bigger banks who don’t want to have to deal with physical currency.

I was on my first cross-country trip traveling alone and I have all my credit and debit cards in my phone wallet and only carrying a Wells Fargo debit card with me. When I found a small county store at night around 11:30 PM to get gas, the store accepts physical credit/debit cards and doesn’t accept Apple Pay. So I used Zelle to transfer money from my pay account (Capital One) to the Wells Fargo account and it took nearly 4 hours and 12 minutes to receive, got the funds at 3:42 AM (Got the text message and WF notification).

The worst possible service and the level of this bank is not worthy of the American people. I hope that the banks will be closed soon so that the time and energy of the American people will not be wasted.

Somebody managed to reroute my tax return and deposit into their own account at Wells Fargo (June of 2023). The IRS had me call Wells Fargo to request the funds be returned to the IRS so they could issue reissue the check. The bank said the money was available in this stranger's account, but that IRS had to request it. After many calls (for over a year) to both the IRS and Wells Fargo, nothing was resolved. After a time the bank told me that his account had been closed for multiple incidents of fraud. Note that it's against policy to deposit in the first place, because the check was made out to me and my husband. Yet, they wouldn't help me... even when this person's account was still open. Now they say it's too late because his account is closed.

This bank has the worst customer service I have ever seen. Avoid them like the plague. I have heard stories about how bad it is, now I have seen it for myself. They can't give you answers for anything.

I have recently had a problem with Wells Fargo in that I was shorted by $10.00 in quarters. The teller only gave me one roll of quarters, instead of two, like the customer in front of me. For whatever reason, I figured that all the coin rolls for quarters must vary, but later found out they are standard. I suffer from a certain neurological autoimmune disease, so I oftentimes am NOT totally aware cognitively of certain things. Anyway, I believe someone else received too much money, and I was a convenient way to make up for that, as the female manager claims it was all balanced at the end of the day. I also think she is the same teller who shorted me, based on my receipt that I have.

I went in the branch with my grandfather age 93 to open a CD. He told the teller to make me POA on the account (in which I am already POA on other of his accounts). She said she did and placed me as beneficiary. He also placed someone else as beneficiary. This beneficiary wants to be removed from the account. I went in to provide them with my POA and the document review person said they were rejecting it. They also said if they had approved it I wasn't authorized to make the change. This bank continuously makes errors and sadly will not receive my money and the money I have in the accounts will be removed as soon as possible. I am also POA on my mother's account and they have taken checks she has written with scribbles on it and her name in the wrong places and they never question it. My mother has dementia and I am her caretaker as well. Just a sad business that only cares about the money.

Wells Fargo is terrible for the families of the elderly. I wasted an entire day just trying to order checks for my 84 year old aunt. I have power of attorney and Wells Fargo rejected it because they didn't like the verbiage. My aunt is hard of hearing and non-mobile. So getting her to a branch is out. Way too many hoops to go through just to reorder checks. Shame on you Wells Fargo.

A fraudulent call was made to, which at the time I didn’t know it was fraudulent. Caller sent me a verification code I read it back. Charges on my account were verified. One was not me. They turned off my card, sent out a new one and to later find out that the caller helped themselves to $648. My claim has been denied twice. I’ve been embarrassed by Wells Fargo turning off my debit card due to suspected fraud to find out it wasn’t and not that it is they won’t return my funds. If I could afford legal representation I would sue Wells Fargo. I will take my 3 account elsewhere. Don’t bank at @wellsfargobank. You will regret it.

Worst experience I've had in banking in 60 years. Somebody accessed my account two months ago and I have brought it to Wells Fargo's attention. They canceled my card and issue another and I thought they knew what they were doing and that was the end of it. It turns out somebody accessed my account again. I never heard the results of the first incident even though they had the phone number and the IP address of the individual. They never did anything about it. Now I will find a real bank that cares about their customers. You've been warned. Stay far away. Look at all the one-star reviews on the internet and the Better Business Bureau F rating.

Updated on 07/02/2024: Wells Fargo claims they did a review of my complaint which is a joke. They spit out the exact same jargon they originally stated! I provided proof that any court of law would find my claim valid (I am a paralegal) yet they still say I didn't prove it. I have a statement from Comcast stating they know they took money they shouldn't have but because I had a balance they wouldn't issue a refund! I was just waiting for my direct deposit to be moved to a new bank and now I can close the account!

Awful bank, had an employee hack my online banking for 10000 and the bank did not care. Now I’m receiving multiple letters from them and when I call or go in as instructed I’m told that they are unsure why the paperwork was sent out to me. Nobody seems to know what’s going on and I have lost faith in them completely. Do not bank here

Would have given them a zero if I could. Please do not enter any loan with this bank. They have been found guilty of numerous crimes and intend to steal your money. Any quote that is offered for mortgage and or auto will be beat by any credible company. After you sign, they will not allow you to talk with anyone above customer service level. I beg you, for your sake, to choose anyone else than this corrupt institution.

Ordered over $200 in gift cards that were supposed to be expedited delivery and they have been stuck in a Mesquite, TX processing facility for over a week. The real pisser is that I keep getting emails telling me "It's being delivered today" while my wife received a non-expedited shipment from eBay in 3 days. My guess is that one of the UPS workers recognized what was in the envelope and kept it to themselves.

This company and especially this branch needs corporate to come in and clean house. Manager is not worth the space she takes up and lies to your face. Checks are clear then checks are not clear then checks have holds after you pay for services in your account becomes overdrawn. Random holds no rhyme or reason. Not a business banking company or location. Caution caution.

Wells Fargo offers nothing to their loyal existing customers...They have no perks or options to better your experience with them ...I regret being with Wells Fargo..Loyal customer of 20 years and always in good standings..

Fyi... If you want to visit the bank with no compassion go to Well Fargo on Floyd Road in Mableton. My elderly neighbor that I have taken care of for years was convinced to not add me anywhere on her bank account by Nicole ** at the branch even though we explained in detail the situation. My neighbor is now 75 and getting very forgetful. This account manager was rude, racist, uncaring and did not give a damn about the customer. She told me she would have me removed. Mmm.. I got up and walked out... The devils are walking the earth... Nobody cares anymore. #sad

I went to Wells Fargo and my card got stuck as well as my money. I was attempted to deposit. Never was returned! This is the ATM at Riverbridge in Greenacres, Wells Fargo took my information and never did send me a claim number??? I had to go thru multiple representatives before I got it. This bank is by far the worse when it comes to customer service period!! They need to revamp every one in customer service to rectify it! I will be lodging a complaint with BBB next, no one knows anything at that bank. Unhappy service.

I used my Wells Fargo Reflect Interest free credit card for a Purchase. They charged me a Balance Transfer fee for this. This is illegal since it was NOT a balance transfer. This will be reported to the Federal Reserve Bank. Let me know if they have used the same illegal tactic on you.

Never allow a loved one to die if you are using any part of Wells Fargo. My husband passed away 5 years ago. 1st encounter: My daughter and I went into our local branch to enquire about access to the savings account and was told by the banker that if we can prove we are the beneficiary of the deceased we could access the account. No remorse no "Sorry for your lost!"

I needed money for an emergency dental procedure. I called before applying to make sure I would have immediate access to the card. I was told yes, with digital wallet. This was a lie. This is a bait and switch to get customers. After an hour on the phone, no resolve. More lies that “most people get an email to set up immediate access”.

DO NOT DO BUSINESS WITH THIS BANK!! I saw an ad on the internet that Wells Fargo was offering a $300 bonus for anyone opening a new checking account. Minimum deposit was $1,000. So, I opened the account online and was approved immediately. I entered the bonus code to receive $300 and entered my credit card for the initial $25 deposit. The next day I wired $5,000 to my new Wells Fargo account (which cleared immediately).

I went to Well Fargo Surfside to rent safe deposit box. Only one person who helped me was Milo ** NMLS ID **. He really care about clients. He love his job and very professional. Promotion for him! E.A.

The worst bank ever! I had a checking account and it took them 6 months to get my bonus with following up. Recently, I applied for their Credit card and they rejected me with 800 credit score! This is ridiculous! I need them to remove the hard inquiry from my credit history since I didn't get approved.

Deposited checks. Deposit receipt gave a funds available date. Then the next day (when the funds were supposed to be available) they changed the date to several days later. Called and spent 45 minutes of my day on phone with them and they were not able to help. My complaint is not with the hold, it’s the fact that they told me one thing which I was planning for, and then changed the information they told me.

I was helping my mom buy a CD from Wells Fargo online. I did an internal transfer back and forth in attempts to fund the CD. Their fraud department froze the account and told us to come in to unfreeze it. They did, but then they withheld online access to my mom because she is 89 and I didn’t have a POA. But she is sane and not incompetent!

We had fraudulent activity on our account and when it happened WF automatically sent a text and email. The people tried to hit our account 4 times. They stopped 2 and let 2 go through then sent us a claim completion and said “their research shows that the transactions were legit“ AFTER THEY SENT US A FRAUD DETECTION ALERT. Then we were in the process of closing our account due to the above mentioned and our phone bill came out of WF instead of the new account so I stupidly filed another claim (thinking things would be different) but they weren’t. If you want your money protected by a bank don’t use WF. Oh yea and they were bought out too!!

Disappointing experience with Wells Fargo! My standalone account has no linked banks, making payments a struggle. Poor online banking interface and unhelpful customer support. Need improvements for a smoother banking experience!

I wish I could give ZERO stars. I had been with this bank for 20 years and their customer service (if you can even call it that) is absolutely DEPLORABLE. No one knows what they are doing, you get transferred 100 times, and no one helps resolve issues. The bank DOES NOT care about customers AT ALL.

This bank is the worst bank I have ever used. I highly recommend anyone to never waste their time or energy using this company. I was recently a victim of identity theft and many loads of money was being stolen from my Truist bank account, checking and savings. So I opened up a bank account on Wells Fargo and transferred $400 from my Truist account into my Wells Fargo account. Less than a week later when the money was officially transferred I found out that there was literally only $19-20 dollars left! I am not joking. The craziest part is that I didn't give anyone my information so it definitely had to do with the person that stole my identity. I immediately called Wells Fargo and demanded that I get my money back but they seemed reluctant to do so because they didn't even believe me when I said that my money was stolen. There were payments for Zelle and I have never even used Zelle.

If I could give them zero stars, I would. I have banked with them for about 20 years and recently I got scammed out of $2,000. The scammer called from the Wells Fargo customer service number and acted like they were a representative. They told me my account had been compromised and went through all the transactions. They ended up taking $2,000 out of an ATM using a digital wallet on a type of phone that I don't own. Wells Fargo says they have strong evidence it was me that took the money, but I'm not sure what evidence they have as I have the debit card and can show them where the caller called me, but they refuse to listen. Their customer service is terrible! I hope no one else has to go through what I have been through.

I have been an account holder for over 25 years... I am a excellent account holder. I have no return items...never, ever. I carry a pretty hefty daily balance. There is one particular check from a client, I deposit every 2 weeks... it's a rather large amount. I've been depositing that check for 3 years. I typically go into the Lavista Rd branch or Druid Hills branch. On this particular day I was near the Branch at Memorial Dr and Rockbridge. I decided to deposit the check. The teller was doing her job, but had to get an approval from a manager. Understandable. But the manager asked me "is this your 1st time cashing this check." I replied, "You tell me if that's my first time cashing that particular check. Look at my history and tell me."

It was a hectic Friday morning, and my Son and I called the day before to make an appointment for notary services. We spoke to Mr. Juan and Mr. Jeffrey to confirm the time. As a disabled senior citizen, it would have been somewhat hard for me to go inside with my heavy duty wheelchair. Mr. Juan and Mr. Jeffrey went above and beyond to ensure that I received the best customer service and accommodations. They offered to assist us by coming to meet us in the parking lot and open the door for us. When we got there, they politely greeted us and proceeded to help me with banking and notary services. Mr. Juan stood out in the cold to help me - even though it wasn't required for him to do so.

I dealt with Wells Fargo when my mother with Alzheimer’s needed help with her accounts. My father had passed away and this was following his death when his name needed to be removed from her accounts. We made an appointment and went in and had a representative help us. Mom told him she wanted me on her accounts. We signed papers for a checking account and a savings account. I dealt many times with the bank.

I've been a Wells Fargo customer since Sept of 2009. 15 years without a problem. 2024 rolls around and I'm no longer living in Texas. Nearest brick and mortar is either Virginia or Tennessee. Inconvenient but not horrible as I Mobile bank. I get a rather large sum of money so to deposit it I drive to Tennessee. Spouse is on the account-this is important. We're buying a house. I call to make sure we can wire the sizable down payment (months later so no holds). I'm told yes as spouse is on account it'll be no problem. Hubby drives the 4.5 hours to the bank and is told he can't wire the funds cause I'm not there even though he's on the account because the funds were transferred from the savings account. We close on our house in 7 hours. Except, no. We don't. I have a flight booked, hotel booked, rental car set to moved our storage stuff in 2 days and no closing on the house.

Stock trading is limited. Can't by CD's directly, nor could we sell shares in a mutual fund without having to talk to a Wells Fargo employee. Then transferring the cash from the sale to a WF checking account required a phone call. Was told we had to be signed into the brokerage are with a brown header, which we were. We've sold everything (phone call again) and not using the WF brokerage service again ever.

I have been a long time customer in Wells Fargo but today I am very disappointed whoever you are Cassandra on the phone, a customer service. She keeps putting me on hold trying to prolong the conversation as if she would try to look for help or look into. But I have all day so her trick doesn't work. This is the first time I make a review and complain to you Wells Fargo. I always thought you guys have excellent customer service. But not today, I guess it's okay for anyone to charge your card without an AUTHORIZATION!

My family and I are relocating to South Carolina. We decided to become members of WF. Best decision we made!!! Arlene C treated my husband and I with such kindness and made us feel like part of the Wells Fargo family! I appreciate her very much!!!!

On Feb 9th my entire checking account wiped clean when my card was compromised. I immediately contacted WELLS FARGO asking them to block the charges. They refused and told me they would handle it one the charges cleared. Four of the purchases were from AT&T for a total of $2,700. One was for $2,500 from best buy (WELLS FARGO blocked that one...no reason given why they blocked that but not the others.) One was for Domino's Pizza and one was for a gambling site that I used to use, but haven't used in months.

This is the worst institution I have ever dealt with. I have several credit cards and accounts with other banks and this one has always been atrocious when it comes to customer care. To start, don't ever think they will have your back when it comes to fraud. They will side with the thieves before they side with you. Don't use any of their cards to make any purchases or reservations. If your card info is ever stolen or your money is stolen by a shady business owner. That's it. Money lost. They will not defend you and you're out of money.

I'm transferring banks now and canceling all my services with Wells Fargo. They're crooks. No wonder they're so well known. They steal from their customers to grow wealth. They have a shady history and when I heard about that law suit last year that's when I should have left, but I was hoping they would not do the same to me. I've been with them for years and I hope they get another lawsuit soon because they're crooked. Everyone that ask I will tell them not to bank with or get away from Wells Fargo as soon as possible.

About 3 months ago I visited my branch I use. I had about 50 series E bonds to deposit in my account. They would not do but 10 or 12 at a time and after standing in line. Called the mgr on 23 st and he informed by government rules that’s all they could do. I took them to another bank & they were happy to deposit them in my new acct there. All 50 totaling &16k.

This is the worse bank I ever dealt with. I have a amazing credit. My score is 805. They offered 0% balance transfer so I took advantage so I did the automatic payments. Everything is fine. 3 months later went in to up the amount and made a payment so because I did it and it was before the 30 days I was slapped with a late charge. The next month they reversed that but I get a letter in the mail 2 months later because that happen. They lowered my credit limit and reported it to the agency’s so now my overall credit score went down to 740. I will never ever use this bank again. I should have listened to the other banks when I told them I used Wells Fargo instead of their bank.

I had a business VISA w/ Wells Fargo for the convenience of having all of my accounts linked. Wells Fargo switched my card to a Mastercard, for their benefit and without my approval, and I assumed all my auto payments would be switched, as well. That was NOT the case. Now I have been forced to spend extra time to clean up THEIR change to modify each individual auto payment. I reached out to "customer care" and as usual, their "care" was non-existent. If you want any kind of customer care, I strongly suggest you not do business with Wells Fargo.

On the heels of paying billions in fines a few years ago for scamming people, apparently they didn't learn their lesson. Their latest grift is the 'extra day' grace period. In reality, there is no grace period. You still have to cover any overdrafts the VERY SAME day because they count the extra day as the clock strikes midnight. In other words, they count the extra day when the clock goes from 11:59pm on the day the overdraft hits to 12am. Given enough time, Wells Fargo will find a way to separate you and your money.

I don’t have had the worst experience with Wells Fargo. After having this as my bank for more than 10 years; I was requested proof of address, which I sent twice, and I was told by 2 employees everything was fine. Out of a sudden they closed all my accounts and still haven’t gotten all my money back. Even after sending all documentation and being told by HQ they got everything they needed. They argue new “Federal Laws”!!! And after spending more than 12 hours on the phone, 7 in person and weeks in waiting, they didn’t resolve anything, arguing after all I sent documents late??? Be careful with your money and what banks are cooking in the oven now. Disguise for deception.

Wells Fargo from the vice president Tom Murphy to the customer service workers are all liars and can't be trusted to get anything done. Consumers are the ones that make a bank a bank not the workers because without our money they have nothing. We deposited a cashier's check on a Friday and were told it would be available the next day we asked even on a Saturday and was told yes. Well Saturday comes and no funds. Was told Monday morning for sure. Still nothing. Called customer service and they said it was going to be Tuesday. No doubt about it. So Tuesday morning still nothing. There even after the check was verified by 3 different workers, one to be a manager. They even went as far as to say we are going to get it done and to give them 10 to 15 mins and the funds will be available.

I have been with Wells Fargo for a little over 3 years. An unauthorized pmt of $123.98 was taken out of my account. Called them and did a provisional credit the same day, then few days later, $123.98 was taken out again!!!! So, they filed a claim (still pending). Today I checked my account and an unauthorized pmt of $918.00 was taken out, which overdrew my account almost $700.00. How can they allow these funds to come out when it's not even there. The representative couldn't even answer me when I asked if they had overdraft protection. Called them once again and they filed another claim. I decided to go to the actual branch location and was told I have to go online and make an appointment. All I want to do is close both of my accounts so I can take my business somewhere else! This is not the first time I've had this issue with fraudulent activity.

On the 17th of March, I lost my credit card in Las Vegas, Nevada. I did not realize that this was the case until Wells Fargo contacted me notifying me of potentially fraudulent activity. I looked, and yes, it was. In fact, SUNSETHENDERSON NV had been trying to charge my card over and over. I closed card, and ordered a new one. I filed a claim, and this involved being on the phone for long amounts of time on hold, a rude customer service rep questioning me like I'm a criminal, and being placed on hold indefinitely. I received a letter in the mail saying my claim was denied because I "did not provide information" despite wasting hours of my life providing the same info over and over. Now I am on hold again because CJ the customer service rep has told me that this charge for a cleaning service was legit, and I'm being transferred yet again. The manager "Madison" says "hard denial" of claim despite them flagging it themselves. I am moving my accounts elsewhere.

Wells Fargo is the worst banking company I have ever worked with. How can you not furnish a car title at the end of a lien and call that the customers responsibility to pay for? I tried multiple times to work with company but they thrive on responsibility denial. 0/10 company. 100% recommend you find another company to work with.

I have been using Wells Fargo for years. They had been really on top of things and their fraud department was impeccable. Until now I had Zelle attached to my account as a third-party contributor, which I never authorized. They shared my phone number and other personal information. I have never use Zelle and never will because I do not trust any of the cash apps, my personal reference. I had a person to reach out to me about a transfer from my personal checking that they were transferring $2000 through Zelle which I have never used. They had so much personal data on me that I trusted them initially. I reached out to Wells Fargo Fraud the next morning because I did not feel comfortable with the person that day before it was explaining to me. It was sad because I had to reach out to them because they had no idea that I had been hacked.

They closed all my accounts except one. They said they sent out letters asking for my physical address. Never seen one, I did get a call and with all the scams out there I said I'll go to a branch and thank them for the call. I went to a branch and talked to a banker he was nice and helpful. I wanted to know if my account was going to close before I deposited the check I had for my small business He looked it up and He updated the file. So I deposited them. I told him I had the accounts for at least 20+ Years and on the online banking we used had our physical address in there along with our mailing address. He printed out the reason for the visit and all was done. Well they closed all but one account.

Issue resolved.

I am not a member of Wells Fargo bank. I had my identity stolen with a loan taken out in my name that was funneled into a Wells Fargo Bank account. The loan went into default and it took a debt collector to let me know that it happened in the first place. They gave me the bank account and Bank name and I called customer service for Wells Fargo and said that my identity was stolen and that a loan was processed through their Bank under false information and that the loan that was fraudulently taken out with my information is a member of the Wells Fargo Bank and they should put a lock on that account because it's bank fraud. So what Wells Fargo did instead was repeatedly asked about my Wells Fargo bank account being robbed, because they could not grasp on to the concept that I was putting forward, and then their fraud team sent me a packet in the mail about how to protect my Wells Fargo Bank account.

Mac machines don't work. App investment option don't work. Call customer service and it's a crap shoot if you're gonna get a competent person or a stoner who's buzzed. Time to go back to investing in community banks, not the big corporate banks.

Do not secure a business loan with Wells Fargo!!! Wells Fargo as a whole is an awful entity. The bottom of my statement says call this number if you have questions. I call the number, they tell me they can't help and that I have to escalate it to a manager. The manager will call or email me back, that was 3 weeks ago and still no phone call or email. So I call again and they say I have to talk to a banker and Wells Fargo makes me an appointment at the local branch. I show up to the appointment and the guy tells me he can't help me. He proceeds to call the phone number and they again couldn't help me. If you are trying to secure a loan with Wells Fargo or use them in business I highly recommend you go somewhere else. The banker literally said he doesn't have access to my screen because its a business loan. I called again today and was hung up on twice! Wells Fargo as a whole is a joke take your business elsewhere.

After 3 years of using Wells Fargo for my Business Accounts w/ zero overdrafts, negative standing, etc., they sporadically closed my Business Account Checking & Savings over an address verification. The funds in the accounts will be mailed to me (to the address they have on file that isn't "verified" I assume.) What a nightmare! Every time I speak to a banker or customer rep over the phone, they are never on the same page. I have verified that address so many times.

Wells Fargo has disappointed us many times over the years, but recently, they lost our business for good. There was no support or compassion or professionalism in my attempt to get a wire transfer completed that was taken from our account on March 1st. That money still isn't in the hands of our payee. There is no guarantee as to when it will be. They won't cancel it and just put the money back in my account — no, that could take ten days. This was beyond unacceptable. I was told things would be done and then they were not. No effort was made to take care of this matter that was in any way acceptable to the circumstances. Good-bye, Wells Fargo.

I have had an account with this bank 8 years and they froze my account with my money in it today because of a mistake they made 8 years ago with their own banker putting in 1 wrong piece of information. 8 years later they figure he made a mistake but they freeze my account and leave me with no money nor could I take any out. They said it could take up to 2 business days to fix this or maybe longer. Honestly what company on planet earth takes 8 yrs to figure out their own banker's mistake and when you go in and fix it they tell you all is good and a week later freeze your account. Run from this bank. Go somewhere else.

Worst bank. Expensive overdraft fees even when you are positive balances a I totally corruption. Unfair practices. Beware of this technology. No notification email, letter. Never received awareness changes and Wells Fargo does it anyway without my concern.

I had booked my appointment today in this Wesley Chapel Branch, Tampa Fl. My scheduled exactly 2:00 PM but someone called me earlier about 11:30 AM from Wells Fargo to reset at 2:30 PM. I went to this branch exactly 2:19 PM. The ** national manager was put me on hold for 10 minutes until I kept waiting for almost one hour and she just ignored my appointment and I left because I have to work. The people here are irresponsible and not truthful to their client's schedule. What a heck!!!

My online access was disabled due to filing a claim for unrecognized transactions. I'm supposed to wait all weekend to fix the issue on Monday because the fraud department is closed. The customer service supervisors are WORTHLESS!!!

My acct and credit card were compromised, talked to four different staff regarding fraud with temperature IQ's. I requested my acct to be frozen immediately, after authenticating me as acct holder, all four never froze my account. It took the fifth person to finally do what I asked. "Joyce" in the Philippine call center actually sent my replacement card and checks to the "fraudster's" address. There's much more to my story, too lengthy to write. Bottom line...."Don't bank with Wells Fargo". Their security is substandard as many of their staff.

I have big accounts with Wells. A simple wire transfer for $400 turned into 45 minutes of codes and information with a slow breathing service agent. Next time I will just send a check. It was a test of my patience as my time was wasted. They blame fraud.... But they sound more like the fraudsters. Also, there is no place to complain, other that this site, so they have insulated themselves from their incompetence.

I have been a Wells Fargo Private Client Services customer for 20 years but the service level has been on a constant slide. Again this year, Wells Fargo is delinquent in issuing 1099s. A few years ago they retained Price Waterhouse to help them improve their tax reporting--instead it gets worse. The IRS due date for reporting 1099 INT, DIV, and B (brokerage) is February 15th--a reporting entity can get a 30 day extension if they need it and Wells Fargo for the last 3 years has always had to file for an extension....

On 9/17/2024 - I placed a "stop payment" on a check, check # 4264 for the amount of $200.00 through Wells Fargo call center. This paper check was made payable to Excel Energy. I was even given a conformation # of ** to reference this stop payment. Below you will see that Wells Fargo went ahead and processed the payment on 2/21/2024. Received for Processing Opens a dialog Transaction Details for Row 1 02/21/24 XCEL ENERGY XCELENERGY ** $200.00. On 2/21/24 I called Wells Fargo AGAIN- upset that the check was still going to be processed even AFTER A STOP PAYMENT WAS COMPLETED!

Wells Fargo does not have a customer service department of its own. The company who is responding to the customers is called Enterprise Complaints management Office and the employees of this company are called ECMOs. From my experience with the ECMOs I can advise the rest of the customer Not to waste their time in dealing with the ECMOs because you will not get a solution, all you can get from the ECMOs is a copy and paste FAKE fake apology in a standard copy and pasted later from the ECMOs screen.

I’ve had a WF checking account for over 19 yrs (along with mortgage and other accounts at wf). In the past 10 years on a yearly sometimes twice a year there are fraudulent charges and I call, a claim is made and a new debit card (5-7 days ) is sent. Today I noticed 7 charges for $88.06 plus 1 for $36.03. Immediately called. Claim made yet when I ask for why this happens so often and where is their fraud protection I get I’m sorry and no answers. Now I wait for over $600 pending to be refunded. I will be closing all my accounts. The fact that my account was attempted to be charged 7 times in a row and I wasn’t made aware is ridiculous. Poor customer service, poor fraud protection and poor fraud alert. I’ve wasted too much time accepting this yearly issue. Plus now all the online payments I have to change.

I responded to a forum asking about Wells Fargo Managed Investment accounts… I had no idea how much people HATE Wells Fargo, until recently. I'm the Trustee for a dear friend (for 39 years) who just passed away. He moved from another company to Wells Fargo after his Advisor joined WF 35+ years ago. She was wonderful, but she retired 1.5 years ago. ONE of his investment accounts is a Managed account. First, GOOD LUCK interpreting ANY of their statements and trying to figure out HOW you're being charged. I ran 9 digit budgets in my corporate life, and certainly know my way around a spreadsheet, however, there is NOTHING on any of the statements I printed out BEFORE my friend's death that gives any indication.... There are just numbers that don't add up. $50k reported in ONE place is $49,650 in another, with zero explanation for why there's a difference. At first I assumed it was just a change in the market as things were being sold... then realized I see ZERO place where any FEE is referenced.

The ECMOs are employees of the Enterprise Complaints Management who are working from the comfort of their home without any supervision and NOT under the Wells Fargo management. To verify my words all you have to do is to ask any ECMO if they can connect you to a supervisor or a manager and the answer will be NO. You cannot complain about an ECMO because they are working independently without supervision or management to complain to.

There is a reason why Wells Fargo has such a poor reputation within the financial services industry. It is well deserved. I closed down my credit card account because incorrect charges kept sporadically appearing and they refused to help so good-bye and good riddance. If any more charges are made against this now closed account I will be fighting them tooth-and-nail! Stay away from this horrible company!!!

Wells Fargo decided to give me early pay WITHOUT my authorization. I did not want this and cannot change back. I receive 2 direct deposits a month and I’m receiving early. Wells Fargo took it upon themselves to do this. It WAS NOT authorized by me to change. I went as far as speaking to corporate. They made this change and will not change it back. They had no right to do this without my consent. Wells Fargo is a joke. I’m sure somehow they’re benefitting from this. It’s a shame that they can do what they want with YOUR money and you have no say. I will be leaving Wells Fargo. I guess Wells feels like they need to get in trouble again!

The Estate Department at Wells Fargo has been a nightmare to deal with. They requested the same forms to be sent in several times. Each time we went over the form line by line with a member of the estate department and filled out the form exactly as directed only to have the forms rejected. Each time we were assured that this was all that was needed to close out an account. We have been dealing with this for over 2 years. In December we were told a form sent in and accepted in March had to be resubmitted and was also asked for an additional death certificate. The bank has previously closed several of the deceased accounts and has received a death certificate no less than 4 times.

I called Wells Fargo for fraud going on live time with my account. I was transferred to Fraud dept. The guy/woman I think named Ashley verified the claim was submitted by CS. Told me a new card was being resent to me as we speak and it would be 7 days. He told me I could go into the bank and write a check to get money and survive until the card arrived. I told him the criminal illegally wiped me out and I have a negative balance. A hot check was illegal. He told me nothing else could be done because the transactions were still pending. I asked why would they allow the transaction to post and give the criminal my money but make me suffer vs. stopping the transaction before posting it. No Answer.

We were told even though our Christmas gift was written before my mother died that because we didn't cash it until after they froze the account so everybody make sure to abandon the one you love and cash that check.

Wells Fargo keeps closing the local banks - and makes it harder to do business. Tried to deposit checks online -- They used to limit it to 2000. Now they've raised it to 5000, but they don't trust their own system. Tried to deposit a bank check - typed out 5000 - but their own system says "can't read / the amounts don't match" and forced me to bring it to a local branch to deposit. Then when you get to the local branch, there is ONE TELLER open. There's a line out the door of customers. There's plenty of employees working -- even floating around talking to each other behind the counter. When we asked if they could PLEASE OPEN ANOTHER WINDOW - they said if we wanted we could go wait in the drive through if that's faster.

Wells Fargo sucks! I've tried to call four local branches, dialing the phone over 20 times, and THEY NEVER ANSWER THE PHONE!!! Take your business to a bank or credit union that will actually provide good customer service, not these idiots!

They really don't care for their customers. I got cheated by a company, and disputed a transaction, pretty clear cut case instead I get it declined, why? They want me to pull information that doesn't exist. When I asked what type of information they couldn't even give me that much. Now they hire foreign agents who have no clue how to do customer service, how to work within the US rules or how to be human. It's a company that cares less about the customer and all about lies.

I had my Wells Fargo checking and savings account for over 15 years. The bank in Las Vegas allowed my ex-husband, who has a different name, and he was not on my account. I was the only authorized user yet, he wire transferred 39k out of my account. When I found out, I went to the bank and asked how this was done. They stated he just needed my account number. I said what about checking identification and the investigator said, "We are not allowed to check gender." The manager of the branch it was taken from left that Wells Fargo and went to Chase bank so I imagine he was fired. Wells Fargo refused to get my money back, 39k wired out of my account illegally, no identification checked, and the Wells Fargo investigation executives did nothing.

I've lived at the same address for 27 yrs, have a credit rating in the 800's and have a zero balance on my WF credit card for 2 yrs. I don't write checks and only deposit my checks into my savings. After 7 yrs with WF they cancelled my checking and savings acct. due to a supposed address issue (not found in my or my wife's profile). It was sudden and left me scrambling to pull my cash from the bank before they shut the account. The local WF branch and their online help line could find no reason but the decision was absolute and final. Craziest thing that I've ever seen. I would seriously consider EVER opening an account with Wells Fargo! Looks like they still churn accounts. VERY disappointing.

I have used the mobile deposit feature numerous times for many years. I recently used it on a weekday night, well aware the full check amount would not deposit until the next business day. Unfortunately, and very much to my surprise, a $1,100 check from my place of work was placed on hold. Not for a day or two or three even... but for 10 days. The day before my son's birthday, also a week before Thanksgiving. A small check placed on hold for 10 days is uncalled for. I visited two Wells Fargo branches with the physical check in hand and was turned away, told that there was nothing they could do and it was just a waiting game. After a decade+ of my business with Wells Fargo, I cannot risk something like this to happen again. Therefore I have to do what's best for my family so we can have food on our table. I will be closing my account next week.

Extremely predatory lending practices! Wells Fargo should be outlawed! Had a $16,000 emergency home repair done and instead of using my own bank where I have excellent credit and could have gotten a home loan with very low interest, I fell for the offer from Wells Fargo for a loan, interest free for the first year. Took that out and paid much above the minimum due, religiously every month, knowing that if I did not pay the balance off that first year, interest would, of course, start to accrue the 2nd year.

This is the worst bank in Miami BEACH (41 Street) by far. The staff ranging from the manager to the incompetent staff members have NO concerns to customers, are NOT professionals and upper management should fire them all. I told all my friends and family members to close their accounts and avoid this bank at all cost. Staff never cooperate, pretend to do work, take long lunch branches, and are playing games in their computers and phones, while phones ring and the few remaining customers wait... DON'T BANK AT WELLS FARGO. If you do, CLOSE ALL YOUR ACCOUNTS.

I sent a check to my daughter at college using Wells Fargo Bill Pay. They sent my daughter 2 other Bill Pay checks not addressed to her or from me. I called Bill Pay Services and they said, "No big deal. It happens all the time." Then I started receiving phone calls from the people who sent the checks. I asked how they got my number and they refused to tell me. What is going on? I called customer service and was put on hold for a hour. No one picked up. This bank is a disgrace!

I have had Wells Fargo N.A since 2014 I have never been disappointed with this bank. Straightforward customer service, quick turnover time considering availabilities and wait time, and best team members you can ever do business with. I hate to be positive when considering large banking firms but after today, I had to go out of my way to give this review.

I made 2 mobile deposits. One for some reason posted twice. This was the smallest amount. Wells Fargo claimed the larger check was posted twice even though my statement shows otherwise. They deducted the larger amount from my account. Now after talking to 3 people at my branch bank and 5 people w/ customer service, they inform me it will be 10 business days before they will give me back the money they took from me. Totally unacceptable.

When I went in to make a payment on an auto loan financed through them, they refused to look up the account or take the payment. It is unreal how they’re still operating let alone how they train their employees to treat customers.

Wells Fargo is Uber-ZERO! I tried to send money from Wells Fargo on 10/31/23. My recipient was in the system so I thought no problem. I selected the amount to send and received a message stating that my transaction was under review and that I would be contacted shortly with 4 hours. I heard nothing back. I expected to see an email from Wells Fargo stating that my transaction was being processed. This is the very least one would expect. I checked my mail...nothing! I called Wells Fargo and was advised that there was no pending transaction. I explained that I was trying to pay for my Mom's cremation and that the Funeral Services Company has a vetted Wells Fargo account. I also reminded the agent that I have been a loyal customer for a billion years before Wells Fargo was Wells Fargo. The agent apologized and asked that I try again later.

The most convenient bank of those that I used in the USA, but for a fictitious reason, Zelle was blocked for me. I lost a lot of time, money and nerves because of this. They don't help either in the office or on the phone.

I really don’t know how this bank is in business. Terrible, terrible customer service with a hint of discrimination. I tried applying for a personal credit card. I thought it would be no problem considering all the business accounts I had with this bank. Long story short they could not verify me as a person even when the in person tellers called the credit card department. Apparently if you’re in person, they should be able to verify you immediately. However, the credit card department has their own twisted way of doing things. They literally started a case with the executive office of Wells Fargo all for a small credit card. Absolutely ridiculous that they waste resources on such a minuscule thing.

I bought furniture from Bob Furniture which was gonna be paid in cash but was offered no interest on the furniture. So I took advantage of the deal but was never told that if I had not paid in twelve months the original price tag would be tagged on. I made all my payments on time at 98.00 a month and if I was charge interest why would it be 800.00 dollars. That is unjust people are struggling and I made all the effort to get my balance down which was 1600. Now it went back to 2600 hundred which is robbery. Never again would I buy anything from them.

I have been with Wells Fargo for many many years, and for the most part, I have been happy with the bank, regardless of the lawsuits they have had. However, lately, the customer service has been very bad, and the people I have talked to on the phone have been very rude and condescending. I hate change for the most part, but their customer service is more than I can deal with.

The is the absolute worst bank in the entire country. If your phone gets compromised and your money gets stolen they will NOT replace the stolen money. This bank does not investigate your claims, but instead closes them without a resolution. This bank is known for creating fake bank accounts as I read other complaints so I am sure it's an inside job and people in Wells Fargo are a part of this. I have three accounts that's were cleaned out and Wells Fargo said I must of given someone permission!

I called Milbank SD Wells Fargo about a little over two months ago and had some questions about transferring money and opening an account. Still to this day have heard nothing. Wish there were more bigger banks. I really don’t want to open an account with Wells Fargo now.

Zachary ** has been harassing me both in person and online. He is someone that works for your company and you condone his behavior. My mother is dying of cancer and he is online non stop harassing me. I am fearful of my life. Please make him stop.

My dad passed away and left me an inheritance. I met with them and filled out all of the necessary paperwork. They said it would take 4-6 days to process. 7 days later it still had not processed, so I called them, and they said they were sorry and "We have been busy, so those things are now taking 2-3 weeks to process." The reason I feel is that if they drag their feet they get more interest from my money.

I have been with Wells Fargo for over 20 years and have decided to stay with them despite all the recent mishandling of their customers' money. Now things have changed because not only have they decreased my credit card limit but they have also stated that despite my great credit history with them and the multitude of other services I have with them they will not raise it again. Nothing has changed in my credit history and I have carried the same amount of debt in the past. Not only will this affect my buying power but it will also affect my credit score. With all that being said I even called and asked them to reconsider but all I got was a resounding no. I would hate to leave but they are really forcing my hand. Instead, of doing better they are even worse now.

Though they have closed multiple branches and ATM service they will not reimburse the ATM fees charges by other providers. They are slow and rude in responding to errors in their banking practices. Customer service is non-existent and the wait time by phone was an hour.

I applied for a credit card with them July, the twenty seventh, 2023. I received 2 emails directly afterward a minute apart. One said that my application was unable to be approved. The second one said it was pending status. I would be notified within 30 days. I called customer service and got a representative over in the Philippines somewhere and He told me I needed to submit my social security number. It did not match up with the one that I applied with. I was very uneasy about sending my social security card in a fax or by email. And I was even advised by my counselor Here in my apartment housing complex where I live not to do so because I lived in Subsidized housing and was verified that everything was legit from my social security. clear to my background Check, by the FBI.

I went to the local Wells Fargo office to open a bank account. They told me to set up an appointment online. I had trouble with the App and went back to the bank and they set an appointment for me. I went to the appointment and they could not open the account without the correct Social Security paperwork and gave me their phone and email. When I called and emailed them I got not return call or email. I had to go in 3 or 4 times just to open account and the lady I was dealing with did not return multiple emails.

Bank account was frauded for over 149k on 8/17/2023. Filed a claim on 8/29/2023 and Wells Fargo after now 2 weeks Wells Fargo sent me a letter stating that they are only going to return 24k of the funds that started on 7/12/2023 but would not be reversing the transaction of 124k as it has been too long from the date of transactions to the time of reporting it in which was only 8 business days and before I even received my bank statement. I thought our monies were supposed to be protected in the banks and that is what they are paid for???? I would definitely never use Wells Fargo Bank for any banking needs. So far out 124k of my retirement monies.

Samuel ** said he could help me make $10k per month in my retirement. Out of the 32 investments he put me in, two made 2% in over 2 years, most under performed by 40% down. Now I have to work again.

Terrible terrible customer service. They transfer me to 8 different depts. Could not help me out on the charges that I have never made. Wells Fargo you have horrible customer service and I will never bank with you ever again!!!

They charge 2.50 if you use another ATM for example even though I have 30 plus grand there. If one account slips below the fee is there immediately. They charged me 5 dollars because an old savings account went under 500 dollars for a day. Then when I moved 500 in there I still got charged 5 dollars again. SO CHECK EVERYTHING. However some of my transactions take days to post and that’s terrible. They make billions investing our money but they look for ways to slip in fees. If you don’t check you will get screwed. Stay away, go to a local SMALL bank that actually cares or better yet a credit union. I’m pulling All of my accounts from them.

Anyone can access your IP address. Repeat. Anyone. Just because a transaction was made through an IP address, it doesn’t mean the legal owner of the IP address made the transaction. I don’t think these people are the smartest. They were also very very rude and they are bullies. One of the males told me to wait over the phone and it would take very very long. Of course I knew that meant that he would never come back and he was punishing me for a fraud that was made on my IP address so I didn’t wait. I don’t know why this kind of people are so disrespectful and bullied. Do they feel powerful when they bully customers. I am leaving Wells Fargo after this horrible and traumatic experience.

I paid my credit card bill in full every month. June of 2023 I paid a bill of 1024.00. The next day my wife paid the bill without knowing I had paid it. I called immediately and explained what happened and I really needed a refund of that payment. The gentleman I spoke with said they could refund it as soon as it was posted. They didn't refund. They held it because I had a bill coming due. They had no right to hold it since I had never been late and paid in full every month. They held my refund and took the payment out of my refund and left me with 708.52 for a refund. They still did not refund that amount.

May 25, 2023, at 1:30 p.m. This was the first time I entered a Wells Fargo branch since 2020. At my visit to branch #72437-20 in Anaheim, CA, I found out that my ATM card was expired, I requested from the employee at the window to order my replacement card. The employee requested help from the BRANCH MANAGER, who, after looking at my account, told me that he cannot order the ATM card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER.

Horrible bank. They closed my account down twice while I was active duty military for inactivity. The first time they reopened it after hours on the phone and branch manager involvement. The second time they shut down my credit card for inactivity while deployed and closed my account and refused to reopen with same number after being a 20 plus year customer. When I asked why they said they don’t have to. They didn’t violate law. Good customer service is hard to find, rudeness is common, decency and respect non existent especially with them! If you're a veteran and especially active duty find another bank.

Wells Fargo simply isn't a competitive bank. I recently made the mistake to enroll in an CD account. Getting out of a WF CD is close to impossible. Please avoid this service or ideally the whole bank.

Similar to other reviews below. I applied and received the Wells Fargo 2% cash back credit card. In the month I've had it I always made payments early to pay off the amounts due in full and keep my usage low. One day my card continually got declined even though my credit limit had not been reached. I called to figure out what was going on and was told that all my previous payments were on hold. Payments as low as $200 were on hold for 10 days. Payments higher than $1,000 we're on hold for 28 days. They told me there was nothing I could do to help expedite the removal of the holds from my account even though both payments accounts were set up through the Wells Fargo secured methods.

I walked into the branch to send a wire transfer for property. They said no, they cannot help and to go to another branch like East Windsor (20 mins away). The person was backed up with appointments they said all the day. I waited to talk with the person and she did not have anybody waiting, but said she is waiting for the appointment persons. They can put up a notice - no walk ins! Most importantly, when will they learn the art of saying no without offending?

I recently bought out my 50% business partner. For reference, Chase had no problem changing the beneficial owner information for our bank accounts. However, Wells Fargo requires you to open new accounts if there is a change in ownership of 50% or more. This alone is a tremendous hassle considering the amount of financial activity that needed to be moved over to our new accounts.

The Ladera Ranch branch itself has been fine, but the experiences have been miserable. I've been with Wells Fargo over 30 years and every year the policies are more difficult to manage. I helped open a CD for my daughter online. We have overlapping accounts online and WF put the account under my social instead of hers by mistake even though I listed her SSN. So we had to take an hour going to a branch to fix it. When the CD closed we needed the funds transferred to her checking account so she could buy a car. We begged the branch to automatically close the CD at the end of the time since we were out of town and her work schedule didn't allow her time to get in to the branch. The branch also is closed Saturdays now.

I've had so many bad experiences at Wells Fargo, that I finally decided to write a review. As a starting point, many of their so-called branches cannot provide basic banking services. The one I use in the main branch in Santa Fe NM. The tellers can accept deposits and give back cash. Nothing else. No banking services are provided without an appt, and there are generally no "bankers" present to do anything. Their cd rates are among the very worst of any bank. They have one special five month cd with a decent rate, but they roll it into a 3 month cd earning nothing when the initial term expires.

Opened a CD with Wachovia Bank in 2008 just before Wells Fargo took over. Now they cannot find any record of where/what happened to thousands of dollars. Execs state records are kept for 20 years, yet 15 years later they have no record. Smells fishy. Anyone with similar story??

This institution is in the habit of telling people a day before they settle on a new home that they will not finance due to a hole in the drywall! That's beyond Disgusting and can destroy a family's life. These scum should be well out of business.

On June 13, 2023, I was on my computer working when I got a pop-up message telling me that my computer had be hack. It was a Microsoft warning message, I thought. The message said do not turn off your computer or you will lose all your work, and documents. The message said someone has hacked your computer and attempting to access your accounts and information call this number listed, I did. The man assured me that he was from Microsoft. He was going to repair my computer and stop the hackers.

Beware. I agree to an 18 month, no interest loan with Wells Fargo. I could have easily paid it off, but I thought I'd take advantage of the 0% interest. Payments began at nearly $400 per month, which I paid, plus a little more. Each month I paid the amount that they requested plus a little more. My balance was $800, but I just saw it jump by $1800. Why? The amount they were asking for was below what was necessary to pay the loan off in 18 months, and I wasn't paying attention. They provided no notice that the 18 months were nearing an end, so, I'm 6 days over the 18 months, and have to pay all back interest, totaling $1,800. BEWARE, Wells Fargo and likely other banks, give out these loans, hoping that you will think like I did or forget when your time period is up. If you forget, you will be PUNISHED. I'll definitely be closing all Wells Fargo business and going to another bank. Yes, they probably have similar tactics, but it's the principle of the matter.

Please stay as far away from Wells Fargo as you can as they will suck all your money and at times you won't even have access to your own money, also they make it harder and harder to transfer money or add other non wells fargo accounts to your account for money transfers. Website drops when you need it the most. Lowest interest rate yields on your savings and highest interest rates if you borrow money from them, you do the math. Boo wells fargo boo...

Wells Fargo fail to do a security verification when they allowed someone to open up 4 accounts in my name without my authorization and somehow it routed funds to one of the accounts ending in 9476. They claimed they was going to move the information and they didn't because I have recent pulled my credit report and wells Fargo is on my credit report. I learned about these 4 accounts after tracking my stimulus check for almost nearly 2 years. It was 14,929.00 was sent to the account ending in 9476, 1,800 was sent by the IRS and the rest was sent by Texas Workforce Commission. I even had mediation with them and they fail to give me what I was asking for 15,000 on top of the 14,929.00.

After being with Wells Fargo for maybe a couple of years I find it an unsatisfying experience. Their system seems to be temporarily available more often than it should. If you get married, need to do a name change on your account, and are not near an actual location you to visit a branch, then you can expect to be asked to print several documents (even with no printer) and mail them in.

I had my debit card stolen and subsequent fraudulent transactions in the amount of $242. I filed a claim and they refused to reverse the transaction, and I am now stuck with an overdraw, unable to buy food or gas. I have been told to wait until the claim is resolved even though it is obvious the transactions were fraudulent. I would advise to everyone with a WF to close their accounts ASAP and open a checking account at a bank that doesn't TURN THEIR BACK ON THEIR CUSTOMERS WHEN THEY ARE VICTIMS OF THEFT.

I love banking at Wells Fargo -I particularly like the two day early payday & For me it really helps out - I have been banking here for years and my home is financed by Wells Fargo - Never have any problems if I need to reach out to Customer Service & find they are always willing to help-

They refused me loans for nothing and anytime I came to their branch location their staff will discharge me and tell me that it's late to offer me a service. I will not bank with them again, I am going to close my account. They could not help me with the loans I asked them for when I was in serious need so no need for banking with them.

I have two checking accounts. I use one to keep my money and one to spend. Every time I need to spend I put money in the checking account I used spend money but they keep overdrafting me. I don't how they over drafting me when I put money in that account. I went to talk with customer service. They were no help. I also went in the branch and they were not any help. I don't know how they overdraft me when I put money in the account. Nobody at Wells Fargo has help me. I think these guys are scammers.

On May 5th 2023 someone broke into my apartment. Tey stole my electronics (PS5, 2 computers, 2 phones, iPad) and even a bag with my immigration documents (green card, social, passport from my country) disappeared. At the same time $3500 went missing from my saving account. Wells Fargo closed that account and opened a new one and transferred the amount to the new one and the same day there was 4 Zelle that someone made from that new account so I never received the money. Wells Fargo opened a claim and later on left me in the dark and I found out that they denied the claim without telling me. When I called the representative could not help me and escalated my call to a manager who later on put me on hold for 30 min. Been with that bank for over 10 years and it hurts to know that my hard working money saved over six months is not safe and the bank I trusted does not want to help me.

I don't know yet depending on how y'all can help me. I am having a problem with Wells Fargo Bank and it hurt my credit really bad so I am in desperate need of help. They fail to do a verification check and allowed someone to open up 4 fraudulent accounts in my name unauthorized.

I was blindsided. Someone hacked my account, took money from me and the bank denied my claim and allowed this to happen stating I "could request a refund" from the person that stole the money. If I could get a refund from someone hacking my online banking account and using Zelle to steal money (I don't even have a Zelle account) I would have done so. I have not "lost a device", did not "give my information to anyone." And yet this person was able to steal most of my money in one day and Wells Fargo didn't think that giving most of my money in $100 increments in one day was weird? And in that same day tried to deposit 2 bogus checks!? They did not notify me until it was too late. Instead they basically said, "well it happened and we know about the scam but you get nothing back." I lost almost all my saving because someone else easily accessed my account without my knowledge and no one even called with concern of fraud.

So Last week I went into the Clearwater East Bay Branch. I was there to collect for payroll. I have been doing this every week for over a year. This time was especially difficult and is leading me to leave this bank forever. First I explained to the teller that I had no interest in using my debit card and put it in the machine inside as if I wanted to do that I would go to the ATM. This is where Yunior ** stepped in and lied to me by saying it is the bank's policy to have me enter my pin. That is a lie and I proceeded to explain that all I needed was two forms of ID and that is all I wanted to do. That is when Yunior decided that he would say that what is the card stolen and that is why I cannot enter my pin. Can you imagaine that a bank employee would call you a criminal in the bank that you do millions in revenue every year calling you a thief.

They didn't start slapping on fees until they got caught in the fake accounts scandal. Now it's $10 a month for checking and $5 for savings SMH. It should not cost people $180 a year just to access their bank accounts. Wells Fargo can easily afford to stop slapping customers with unnecessary fee schemes

Mad! Deposited a large check. Wells Fargo released funds, I used less than 5% for an escrow deposit as purchasing a home. Bank that issued check had issues, got a cashier's check to replace it. Note it was a bank issue with the first check not me. And it was Wells Fargo that released the hold on the first check ….Again not me but WF that gave me access to the money. Today deposited cashier's check to replace the first bad check from the bank…Hold for 8 days….No problem I get it. But then I get an email today they are closing all my accounts due to fraud! I did not do one fraudulent thing, my accounts have been perfect for years. Two banks make mistakes and I get punished. I have been on top of this and working hard to fix their mistakes and they are closing my accounts. Why not fire the person who did not verify fund availability before releasing the first bad bank check? Run from this bank and branch.

Bad Customer Service, They just don't even try to help, for some reason they closed my account, when I call to check why they don't see the account on their system, Bad Banking service, definitely the worst bank in the USA, I will never do business with this bank,

I wholeheartedly wish I could rate Wells Fargo negative five stars, but unfortunately I can't, so they get 1. Since opening a checking account more than 7 years ago, I have never necessarily been unhappy banking with Wells Fargo, aside the handfuls of surprise fees they award their customers with quite too often. It's now March 2023 and I can truthfully say that Wells Fargo has made my life a living ** for at least the past 5 months. To better explain the situation, I have been a caretaker for my grandparents for a little over two years now and around 8 months ago took over responsibility to pay their bills when they should be paid and basically manage/monitor their money (so they don't overdraft).

Wells Fargo customer service in all their departments is unacceptable. Representatives on the phone give you the wrong information and then you are stuck paying the price for doing what they tell you to do. Try to speak to someone in management and they will not let you. Tell you issue will be resolved in 2 weeks and it is not. Terrible service. All they want is your money. They do not care about human beings.

This is the 4th bank I have banked with over a 20 year span and every time I deposit a check, whether it be certified or payroll they hold my funds for at least 2 days. I have never had a payroll check held or a cashiers, or certified check until I started banking with Wells Fargo. They won’t even release a portion of my certified check I received from closing on my house for 2 days and the balance is being held for 5 days. This is a certified check.

We were promised a voucher to use a year later by a company but they lied and raised the prices when we asked to use the voucher. Spoke with fraud claims but they said they couldn't do anything because 119 days have passed. Working with Chase, they would investigate any fraud regardless of time.

A new modus operandi is loose in our cities among our people. These criminals use any check found in your office... even in the trash. I have been a victim of fraud through Bank of America and Wells Fargo. Some people who supposedly worked for a loan company sent some bad 4 checks belonging to Bank of America....They put a random signature in my name and sent them to Wells Fargo. The goal was to deposit fictitious money under the pretext that it was a verification system to verify the functionality of the bank and the honesty of the loan applicant.

I contacted Wells Fargo, Tom ** about a renovation remodel loan. Was told it was what WF does put application in and submitted all paperwork. Was emailed by Toni who said she helps Tom. Sent everything she asked for to include paying fees that were slightly under $500. The closing company contacted me and was ready for closing, I got email from Tom saying loan was approved. To later have him contact me saying Wells Fargo does not do those type of loans! Now I feel I was taken by Wells Fargo for the fees not to mention the time (months). Just wondering if this is WF company's normal procedure.

I am a customer of Wells Fargo since about 25 years ago before it was Wachovia. Sadly this bank is giving me a very bad service last years. I decided to open an account with other bank. Wells Fargo is not anymore a trusted bank.

Not a reliable bank service!! They don't really care about the consumers et al. Customer service is very rude and disrespectful. I don't think they are suitable for banking sector. They do not have rational reason to cancel the appointments scheduled 30 days earlier. Sooner or later you will be doomed with Wells Fargo services.

I have been a long time customer of Wells Fargo since before it was First Union over 30 years ago. I have taken far too long to write this review and given them too many chances to deliver even half way decent customer service. All levels of customer support including management are all TERRIBLE at their job with even the simply requests such as changing a due date on account. 4 calls to verify if has been moved and after countless hours on the phone and online they still don't have it correct. I am not only moving all of my accounts and credit cards I would highly recommend everyone steer clear of this TERRIBLE company.