Wells Fargo Reviews

I’ve been a customer of Wells Fargo for years, but I’m extremely disappointed with how they handled a recent unauthorized charge on my account. I contacted them on June 10, 2025, to report and dispute the charge, and I was told it would be addressed. Despite my clear warning and explanation, the charge was still allowed to go through. I’ve made multiple efforts to get this resolved and have gotten nowhere. This feels like complete negligence, and I’m now considering legal action. I trusted Wells Fargo to protect my account — clearly, that trust was misplaced. If you’re looking for a bank that actually has your back when it matters most, I would look elsewhere. This experience has been incredibly frustrating and unacceptable.

I'm not real pleased with Wells Fargo today. I had a Bill Pay through their service that arrived two days late after several years of on time payments. I pay the full balance every month, greater than the statement balance. So, when I called and asked to have the $69 credited, they said they'd send in an inquiry, but by the end said they'd waive it as a one-time courtesy. The employee made me feel guilty. This hasn't been my experience with any other cards. Usually good customers are made to feel valuable. Honestly, it has me wanting to go back to Chase. We still have their cards but were using the WF exclusively. We use the card for more than $36,000 a year racking up points and pay down to zero each month. I would think they'd like customers like us. Guess not.

Reading these reviews has made me very afraid. I went to deposit money in the drive thru ATM at Wells Fargo on H Street. I’ve used it thousands of times and I’ve been a Wells Fargo customer since 1984. That’s 41 years. I noticed something was up because when the ATM went to count my $3500 deposit it made a weird sound and then blinked off for a sec and when it came back on, it asked me if I wanted to add to the deposit so it’s admitting that there had been a deposit and I put in another $8000. My receipt printed no 3500 but the 8000.

Last name speaks for itself. Stay Far away from this bank. This bank let someone call in and was able to change all my information on my account draining my account to 0.00. Now they don't want to give me my money back after showing documentation that my information was changed. So if you don't want to be upset and left broke and not knowing how you going to pay your bills stay FAR, FAR away from this bank. PERIOD. I'm only give 1 star because I had to. This bank deserve zero stars.

I have encountered significant issues with your customer service team, as the agents appear to lack sufficient knowledge and consistently provide conflicting information. Additionally, I have noticed several questionable charges on my account that have yet to be clearly explained or justified.

Before I even stepped foot in Wells Fargo, I did my research. The reviews already warned me that if you're not an account holder, you'd better come prepared with two forms of ID—so I did. I waited patiently in line for nearly 20 minutes, only to be told they would charge me $10 just to cash a check written to me by one of their own customers. So let me get this straight—your customer trusts me enough to write me a check, but you don’t? And on top of that, you want me to pay YOU to access money that isn’t even yours?

As terrible as possible. It took me three attendants to set up a new account, ending in a bank manager. ALL THREE MADE MAJOR MISTAKES THAT COST ME 130 points off my FICO score. The manager was very nice, but blamed me for the mistake, saying "You must have done something," and yet I did nothing but try to pay my bills. She was proven wrong when the problem spontaneously happened again after working fine for a couple of weeks. Their ignorance and incompetence cost me finance fees and watching my credit rating drop from 845 to 709. And there's not a damn thing I can do about it except warn you who are reading this post.

My experience with Wells Fargo for almost 11 years now have been amazing! I’ve noticed an uptick in spam emails claiming they are “Wells Fargo” and I feel like a lot of the reviews are geared towards that due to them falling for the schemes. Every time I’ve called the customer support number, they’ve done a wonderful job with helping me. 10/10!

They say they are the Bank that cares about customers. They do not trust this disabled veteran. Run around and lies that’s all I’ve gotten from them. Waiting to hear from someone there to escalate what I’ve already complained about. Said it would take approximately 2 to 3 days, unheard of, can’t even talk to the right people and the people you do talk to just lie.

I am a 100% disabled veteran who turned his debit card off... This bank (Wells fargo) allows certain charges to go through at the end of every month so they can charge me 35 draft fee.... Over 500$ in fees over past year. 70 this month. 105 last month.... This bank will steal from you.... Run to another bank please!!!!

Review: On Saturday, June 28, 2025, my Wells Fargo account was hacked. A criminal was able to get access to my personal information and called Wells Fargo pretending to be me. Shockingly, they were able to answer a few basic personal questions and gained full access to my account. They then made large transfers and used my debit card for unauthorized purchases.

This has been one of the most frustrating banking experiences I’ve ever had. I contacted Wells Fargo’s Loss & Prevention department to ask about a check they’re holding until July 7, essentially keeping my funds hostage with no clear explanation. The customer service was shockingly rude. I was constantly interrupted, not allowed to finish a sentence, and was even hung up on. It felt like they had zero interest in actually helping or even listening. I understand the need for fraud prevention, but the lack of communication and basic courtesy is unacceptable. Wells Fargo seriously needs to retrain this department or reevaluate how they treat their customers. Completely disappointed.

Since the day I opened my account with Wells Fargo it’s been a nightmare. Well over 2 months and I’m still not able to access my online account without having to say, “Mother Mary May I”. I cannot receive SMS messages, therefore they block me out of their online platform. I have to call and gain access of a code to input into the system to give me access, because they can’t seem to get my SMS messages to come through. After numerous complaints and numerous tickets, they blame it on my provider. I’ve checked with my provider now twice and my provider said it’s definitely not them, it is Wells Fargo, Wells Fargo blames Xfinity, it’s the blame blame game.

In my life there had been such a bad moment. They sent me an email saying that they would close my account because I tried to make a deposit of a check from a third person which I didn't even know. Second they took money out of my account and changed password username and everything in. Third point. The customer service I spoke a week ago about the closure of the account and that my company had just deposited my payment and they told me that if the deposit is on hold.

Wells Fargo decided to close my bank account because they said I submitted two valid claims. They said, even though the claims were valid because it was submitted within one year of being a customer they decided to completely close my account without notice. Spoke to customer service, claims department, fraud department, escalation department, and they said that even though they did not find any problem regarding my account. They decided to completely close my account, keep my money and they said that the claims were valid but because it happened in a short period of time they decide to close my account.

I have had this account for over 45 years and use left-stub checks. Recently, I ordered new checks ($60) and they sent standard checks which I don't use. Returned them to my local branch and requested a refund. Corporate has denied my refund citing nonsense which doesn't apply to a simple business transaction. All I want is a refund for a product that wasn't what I ordered, needed nor wanted. After repeated appeals, they say the matter is closed. Very frustrating.

It is extremely easy to open an account on line in someone else's name if you have that info. It recently happened to me and Wells Fargo refuses to give the email and phone number that was used to open the account. They admit it's happened many times but still allows it to happen.. They say I need a court order or the police to order it from them. The worst bank ever.

Opened a saving account with them on Monday, June 6th 2025. I was honest with an employee Felicia ** branch that I am a new customer and I am a mentally disabled and I am **, too. I deposited $500.00. The next day tried to get a void check from the other branch in Glendale, they said that my account is blocked. They scammers, discriminators and haters. The girl-teller at Glendale branch on the corner of Brand and Doran didn't want to give me my deposit back. And when I asked them why my account was blocked, they said that they can't tell me. They even don't have a temporary debit card to give you when you open your account! They have a third world country bank, employees and services. Don't go to that horrible and discriminating bank, please, people!!! Feel sorry for them!!! Their lost, not mine.

A Wells Fargo branch bank took a Wells Fargo check from my insurance company that I need to pay bills as a deposit into my account and refuses to let me have access to the money. The next workday after that deposit I got a phone call telling me to say 2 payments I made were fraudulent but I said “no, they were not.” Immediately after I said “there was no fraud.” I got an email and then a phone call from Buddy stating my account would close in June. No discussion I’m guessing because I wouldn’t claim fraud.

We recently moved to WF in August 2024 after being with the same bank for eight years for what we thought would be better services. We are a small business just under $2 million in revenue and needed a small $50,000 line of credit to help balance out the ebbs and flows of cash flow. We were denied without any questions or consideration, and that decision took nine calendar days. When speaking to customer services, she was nice and said sorry, but they do not have a policy of reconsidering, and mentioned they are not influenced by any reasoning, etc. So, we will be looking for a new bank again.

Wells Fargo took my $6000 deposit and entered it as a debit. Which means they have my $12,000. Now I am not able to pay bills, taxes, etc. They will take up to 10 days to resolve this. I am leaving this bank and I suggest you don't bank with them.

Terrible service for opening an account. Between my husband and me, we wanted to open individual ones and then a joint account - totaling three. We attempted this on different days and each time, there was an issue with appointments - either they didn't start on time or the staff was unaware of our presence despite us checking in. The representative didn't look at her computer and almost missed my appointment, even though I had been waiting there for 10 minutes.

Saying I’m disappointed in Wells Fargo is an understatement! I filed a fraud Zelle claim in April. A complete stranger withdrew all of the money out of my account except for 48 cents!! I gave Wells Fargo an incident report, faxed in a written letter, a police report and proof of this suspect admitting what he’s done. And yet Wells Fargo still denied my claim to reimburse the funds back into my account claiming via email that they didn’t have supporting documents proving that this was indeed fraud. Please choose a better banking institution, Wells Fargo is not one of them!!

Wells Fargo did not protect my account when I was threatened by scammers. They instructed me to go to my bank to withdraw money - large bills - and insisted I stay on the line so they could listen to the transaction. They demanded I withdraw $7,500 in cash and warned me not to hang up or they would come after me. Wells Fargo complied without asking any questions. Seeing how effortless it was, the scammer persisted. I withdrew another $7,500; once again, they handed it over with ease, so they had me take out an additional $4,500. I lost everything. The largest bank in America can't even recognize when someone is being scammed. They will not reimburse me because I made the withdrawal in person. They show no concern that I was threatened.

I moved all of my accounts years ago to Wells Fargo as my previous bank was closing locations. Wells does have a few nice features and the bankers have helped on several occasions, but I am getting fed up with the added fees. Nothing different from other banks; no bank that I have experienced deserves a good rating. Unfortunately, Wells Fargo with their $35 INSTANT overdraft fees on business accounts along with non-wells ATM usage fees, is no different. They claim to have options with notifications and overdraft protection, but I have not found these to work as promised and they fight tooth and nail to keep these ridiculous charges. Additionally, while recently on the phone with them they claim to show real-time transactions on their app, but this is not true. The representative lied to me stating "it is there", when I had the app open and it wasn't.

This is the worst bank ever. I had an IRA CD in the Havertown branch at Wells Fargo that was getting next to nothing percent. Went to one of the salespeople behind the desk. I wanted to confirm the rate and ask why it was so low. She said she had to go to lunch. I said, "Then I will take it out of your bank," and she said, "OK. Let me look it up." After she couldn’t do it. I went to the Springfield branch and they asked me if how I wanted my money and I said I wanted to roll it over to another bank so I didn’t have to pay the taxes. They put the check into my name and now I have to pay $800 on $4000 CD IRA. This is the worst and most crooked bank ever. I would never go to this bank. She could’ve advised me better. She did it as a distribution in my name instead of a rollover. Give Wendy ** her money back. I would not put one red cent into this bank. Very unfriendly, shady and not helpful at all.

Wells Fargo: A Bank That Prioritizes Profits Over People's Safety. After being victimized in a "soft mugging" for $1000 at an isolated Wells Fargo ATM hidden around the back of their building in a very unsafe and sketchy neighborhood of Canoga Park, I discovered firsthand how this bank treats customers in crisis: with indifference, bureaucratic obstruction, and zero accountability.

They deserve less than Zero back up office & management/institution literally bunch of thugs, freezing your account & post date closing the account so you have no access to your funds for 3 weeks, unheard off, literally bunch of gangsters, but who can stop them.

Be very careful if you have a very old money certificate with Wells Fargo. I opened up a money certificate with Wells Fargo 2005 for one year. They took it upon themselves to change my one year term to six months. No sign of papers. Just be careful which means that I lost interest when they turn my one year to six months without my consent. They don’t need to be in business. I don’t have the time to pursue what I would like to, but I will be closing my account with Wells Fargo. And by the way, I had an account with them for over 45 years. That’s the sad part how they took advantage of me.

I’ve been a loyal Wells Fargo customer for over 10 years. Right before leaving the U.S. for a couple of months, my account was blocked after transferring $3,500 to my son, a person I’ve sent money to monthly (usually $1,000+). I had also changed my password that day. I explained the situation and was told to give my son a power of attorney so he could access the funds. He went to a branch twice, once without and once with the notarized document. Still, after waiting for hours, they told him I had to be there in person.

I had an account years ago, and when I tried to close it due to fees and no benefits, they fought me every step of the way. Recently, they opened a new account without my permission and won't tell me who opened it or when it was opened. They said that they couldn't share this information. I'm waiting for the fraud department to get back to me but haven't heard anything in two months. When I try to contact them, there are long wait times. I don't think they learned from the fraud cases they were involved in a few years back.

I am a third-party auto dealer that took a trade-in and sent all documents to Wells Fargo. I have been calling them for the last 3 months to get a title the run around. My last call with Wells Fargo title I spoke to Araceli ** and spent an hour or so, and asked to speak to a Manager and just sat there and never was able to do so. I still have no title.

I contacted customer service today regarding my business account, which I’ve had for over 10 years, after noticing a $4 transaction fee that I wasn’t expecting. Unfortunately, the representative I spoke with was unkind and unprofessional. She didn’t let me finish explaining my concern and kept interrupting me. I made it clear that I wasn’t calling to argue, but simply to understand what had happened with my account. Her tone was aggressive, and I ultimately had to end the call because the conversation became too frustrating. I truly hope Wells Fargo provides better training for their staff—especially in how to communicate respectfully with long-time customers. Even when dealing with tough questions, patience and professionalism should always come first.

Today when I went to check on my account for some reason it was closed, and no one had the decency to let me know it was closed until I checked it. I spoke with someone in customer service, and they said the account would be ok for 60 days, but they decided to close it anyway and fail to let me know before the 60 days was up, I have been a customer for over 20 years and this how you all treat your loyal customers. I will never recommend this company to anyone ever. I would give it a 0 if it was on the charts. Absolutely DISAPPOINTED 100%.

To be call a criminal is a disgrace! I hurt and disgusted on how they handled this situation. My wife and I decided to open a joint account where we can paid our bills from and we receive our taxes into her personal account at another institution so she was transferring it to our joint account and they said we was committing suspicious activity! They didn’t call us to verify or anything. They blocked all my accounts and told us we was committing fraud! We offer to show them proof of where the money came from and they said no need we are ending relationship. My rent and bills all come out from that account and now my funds are on hold so I’ll have to pay late fee and etc. Shame on you Wells Fargo!

I am writing to discuss my frightening experience with Wells Fargo, regarding a series of fraudulent transactions that have occurred on my checking account. For the past month, I have submitted multiple claims to address this matter. However, Wells Fargo has placed a negative balance on my account and continues to permit unauthorized withdrawals by the fraudsters. Despite my efforts, the bank has refused to close the account. I have contacted the customer service team, the claims department, and the fraud department, but my concerns have not been adequately addressed, and I am being held accountable for these unauthorized activities. To further protect myself, I have filed a police report and reported the identity theft to www.identitytheft.gov. Additionally, I have taken the precaution of freezing my accounts with all credit bureaus. Unfortunately, Wells Fargo has yet to close my account, which continues to be a source of concern.

I have been a Wells Fargo customer for YEARS. I am extremely disappointed in how their fraud dept protects your accounts. When you realize your account has been compromised and you call to inform them. What do they do on their end to prevent reoccurring drafts? You should not have to call them on a continuous daily basis to inform them that unauthorized drafts are still being deducted on a daily basis. That is their job so they promise. Cancel your debit card, purchase a new phone, really?? So I have.

I think Wells Fargo is literally stealing money or is allowing others to do it for them. I had a fraudulent wire taken from my account for $9850.00, all the money to my name. I received a text telling me a wire was sent and within 2 minutes of receiving the text. I called WF to let them know it was not me, they said wire is gone, I ask them to call the receiving bank and they would not do so. I am 67 years old, live on SS and flat broke because they will not put that money in my account.

Wells Fargo doesn't stand behind their customers. Good luck if you have a fraud case, they'll make you jump through a dozen hoops and then deny it. Got duped by a scam site? Too bad. Double-charged for a transaction? Oops, guess you're broke. Absolutely useless customer service, and I thought BoA was bad.

I have been with Wells Fargo for 20 years and I am furious with how they are handling a fraudulent ACH withdrawal with someone/company I have never approved or associated with. From the first time I went into the branch to close my account and open a new one they said I just need to do a lost and transfer. This was the first mistake they made as my original account will still be connect to the new account. When this person did the ACH withdrawal it carried over to my new account. I spent hours on the phone with Wells Fargo having to put a stop check on 4 different occasions.

Wells Fargo ATMs steal cash items. I recently deposited cash in $100s. The “confirmed” amount was not accurate and cancelled the deposit transaction. The returned cash was not what I put in, it was less. I reported this to the bank manager, filed a claim and maintained contact with the claims department and bank. The end result, the claim was closed and Wells Fargo got away with stealing $1,000 from a single mom. I believe it's time to take this to a higher court.

Wells Fargo does not help you when you have a fraud case. My check was washed, and They would not return the money although they saw that it was indeed a fraud event. They said it had been over 30 days. So, it was like 45 days. This was an account that my mom let when she passed. I never used the account. Also, my statements did not come with in 30 so to check how? If I had checked the account and reported it would have taken more than 30 days. But they are not accountable for what they do.

My 93-year-old mother has had an account with WF for 14 years, making regular deposits and holding a balance until recently of almost 40K. Recently, I attempted to initiate POA as she was declining mentally and at her request. The bank refused to honor a lawful POA because her license was expired (she no longer drives) and because she uses an initial for her first name on her account and her POA used her full legal name.

I had a Wells Fargo account years ago. And in 2009, right after the Big Short Banking and Securities Fraud and Financial collapse, I started having unusual things going on with my account and massive NSF overdraft fees. Whenever I called them about this, they merely put the blame on me. These unlawful fees would actually drain my account of my meager Unemployment automatic deposits leaving me with almost nothing. Then, in 2023 I received a letter from the WF Mediation Program Administrator's that my previous account had been identified as being part of their 2009 Banking and Securities Fraud and they offered me a meager settlement amount as restitution. But I declined their initial offer and they upped it a bit more. But I declined that too. So they increased it even more, but still to an unacceptable amount.

My business account was fraud for $9500 through my debit card that I have with me. There were 3 transactions and all using my debit card number and all going to banks. I'm on business day 5 and was rudely spoken to when I called Wells Fargo fraud claims department. Also, they haven't made a determination as of yet. Now my account is short, this money and I cannot pay my bill. While I am being terrible by them the claims department. I put a complaint in and I'm hoping that they will correct this because people cannot be treated this way especially when they have been fraud. Meanwhile, I have online charges of mine stops by this bank for $50 and I have to approve it and a $3000, $5000 and $1500 charge never asked for my approval. Something is terribly wrong.

Wells Fargo is the worst bank to do banking business. I have an account with them, it was going great until I need to withdraw my hard earned money. I went to the bank to withdraw some of my money, when I was told I could not. They claimed I was moving the money too quickly, I wasn’t leaving it in the account. I have bills to pay and a family to take care of, I can’t afford to just have my money sitting in the bank. Because of the my account was blocked and under investigation. So now I have no choice, but to be a sitting duck with no money because these people at Wells Fargo blocked my account with all my money. And to make matters worse they also said they would close the account after they are done doing whatever they claim to be doing. Worst customer service ever. 😡😡

Wells Fargo's fraud and dispute department consists of lazy, dishonest people. They are supposed to be backed by the FDIC but can't even correct a clear case of fraud. They then close a dispute without an actual resolution. Just because the third-party company sends a letter saying they may repay the victim after stealing her money for a wedding dress doesn't resolve the issue. But clearly, these individuals at this bank think this is sufficient, and they no longer bother with protecting their customers. It's pathetic! If I were you, I would stay away from this bank, which clearly doesn't care about doing a good job. Why would you trust them with your money, your livelihood?

I am about to leave this bank even though I've named with them since Wachovia..! I don't like that the balancing of the accounts didn't reflect the ACTUAL balance after paying bills or transactions. So now money bouncing back when I pay a bill at the time I know it's covered but days later you trying me I can't cover it how? This is the 3rd time this has happened and I'm over it at this point.

I have been with Wells Fargo for over 20 years. They refuse to give me credit for a deposit for 12 days on a 20,000.00 dollar check! The bank I received the check from is next door to Wells Fargo in Virginia. I run a Business and need the funds to continue. Instead they expect me to wait 12 Days to clear this check. Wells Fargo needs to new employees, empathy for small business or have better polices. I'm pulling my accounts from Wells Fargo. I now understand why they have so many lawsuits.

Unresolved Unauthorized Deduction & Poor Customer Service. I am extremely disappointed with Wells Fargo's handling of an unauthorized deduction of $760.33 and the closure of my account—an account they closed over a year ago. Despite multiple attempts to resolve this issue, including two trips to the Bellingham branch, signing notarized documents as requested, and repeated follow-ups, the bank has failed to provide a resolution.

Beyond awful..In commercial drive-thru for 45 minutes. West Bay Clearwater FL Belleair Bluffs..Teller Kathie slower than molasses and branch manager stood around with 2 other employees not assisting other customers in drive-thru. Just appalling..No understanding of customer service...

Stay far far away from them, by far the worst bank I’ve ever dealt with. Customer service has no clue what they are telling you and can’t answer simple questions. You can’t see returned payments on online banking, had customers bounce checks on my business account and didn’t even know it until a month later.

Wells Fargo is Truly the WORST bank I have ever dealt with. The customer service is HORRIBLE! I am only trying to open an account with the bank and they clearly have no interest. You cannot get anyone at the branch. I am a determined person, waited which lead me to wait 45 minutes to finally get ahold of someone. The person was of zero help, gave me another telephone number to speak with. This is a run of the mill no customer service, no help bank. Don't waste your time. Go to BOA, Chase or PNC. You will have less stress and better experience.

Yesterday I went to get a hotel room I had booked in Miami and this bank blocked my card. I called them twice and they sent me twice an email and I gave them the code numbers. It didn't matter. I was asked foolish questions and missed one question. I didn't have any cash to pay anyone to take me to any bank. It's was many miles away. I found a cab. I had to be in the bank for over 45 minutes and I drawn out of most of my money and left only a $132....

Been with WF for about 2 decades…. Tried to make a purchase with my Active Cash Visa card from Wells Fargo… They blocked it for fraud, I went through all the security protocols, sent them my ID to verify, and they said it would clear for a purchase. Tried it again, blocked my account and I called fraud prevention again…. Spoke to the rudest and absolutely disrespectful representatives…. They then proceed to tell me “We can’t help you go into a branch.” I asked why? Her response…. "I just told you, go to a branch.” Card is locked, no representatives would help along with them being rude as I have ever dealt with. Absolutely disgusting experience as if they are doing me a favor with me spending my money with them…. That account and card will sit idle forever. I would never ever do business with such a poor company ever again. Pathetic what Wells Fargo turned into.

I can never go to this bank without having issues with them. Either rude bank employees or some account issues which they do not resolve. Tried to open a credit card this week with them. Hoping they may have gotten better but nope. I have excellent credit over 800 and low debt/credit cards. I never get turned down by any bank or credit card company. But Wells Fargo turns me down for some stupid lie they concocted. I have none of those things on my credit report. They use algorithms to make business decisions. And just an excuse to discriminate against good clients. Worst unethical bank. Shame on them.

Wells Fargo epitomizes the intersection of both deceit and dysfunction. My ongoing experience with them has been appalling—untrustworthy practices, outright theft, and a complete disregard for their customers. This is the same bank that’s been embroiled in scandal after scandal, from creating millions of fake accounts to defrauding their own clients. If you're considering banking with them, run in the opposite direction. Wells Fargo doesn’t just mismanage money; they exploit trust. Stay far, far away.

Insane policy of maturity date on CD's. Cd grace period was Dec 22nd. Wells Fargo is not open on the 21st or 22nd. I showed up on Monday the 23rd. They would not extend my grace period by one day. Wells Fargo will roll over your CD to 1.98% automatically. Ensuring that they get to pocket the other 4+%. I will never recommend Wells Fargo. I will now put my $ into a Schwab CD or with my friends at Edward Jones. At least they contact me over the phone and I can make transactions over the phone or PC. Much easier than trying to be available during "Bankers Hours". Lesson learned.

I opened a new credit card approximately a little over one week ago with Wells Fargo Bank to get the promotion. Within the first week the card was compromised. I called the customer service number on Christmas Day to find out what the unrecognized charge was. Two days later two views are showing on my online account, one where they closed out the account and the new account to which the information was switched. Both account balances are incorrect and the owing balance on the new account was the payment that I made yesterday. Now, I have had fraudulent charges on a different credit card and I had the new card by the next day. With Wells Fargo, I am told that the new card will not be received by me for 7-10 business days even though I told customer service that I was using this card exclusively.

Wells Fargo is a good bank but lately I've been having some bad issues and it could be me but quote me if it's just me...ok I play this game called funzpoints and it seems every time I purchase money to play, Wells Fargo keep putting my account in negative or I owe money back that's been already taken out my account... so just because it says pending and the money has been removed out of my account doesn't mean I own the Money back, right? It seems that Wells Fargo makes me be in negative, so now I'm puzzled on what's going on. I shouldn't owe anything back to my own money that was taken out at that moment. I do not have over-draft protection and I only spend what's in my account... So now I'm very frustrated behind my hard-earned money... I'm tired of going through these changes and not making sense crap... please someone explain it to me, I need answers.

Wells Fargo allows you to transfer money from any bank to a CD online, but when it matures they will not even transfer it to your own account within Wells Fargo citing some completely frivolous reason - they will force you to physically go to a branch so they can upsell you stuff you don't need. When I compare my experience with other banks, Wells Fargo business practices is borderline unethical. I have been trying to get my money out for six months by calling them and avoid a visit to a branch and after about a dozen calls, I gave up and had to go to a branch to get my money. What an awful experience to say the least. Now I see why they have such bad reviews online. A common theme across reviews in the reviews is ineptness and parasitic behavior.

I am finding out nearly impossible to pay off my loan. WF send small amounts of money to your bank, which you then have to remember to look for or they literally lock you out of using that bank to make payments to the loan. It requires redirection through three departments, with long involved discussions before being forwarded to the next) in order to get to the type of loan I have which was for flooring. Never again will I ever get a loan that involves Wells Fargo Bank. Highly do not recommend you go this route.

I have account with Wells Fargo since 2007. When I opened the account I had green card. Couple of days ago (Friday evening) my father went to deposit money to our shared account and they told him that if I won't update my citizenship status, they might suspend our account. I went to the closest branch at 5 pm. I was told that I need to bring my passport to update my status. Since it was end of the day, they told me to bring it next week. Today, I tried to send some money from my account and I realized they blocked my account!! I contacted their agent and they told me they cannot unblock my account until I go to their branch in person! I am an employee and all of my payments go through my Wells Fargo account. It is very disrespectful and not acceptable to do so from them. I want to fill a complains against them if possible.

Unfortunately, since there are three members of an account, they only notify one of them to update their ID. The ID holder, our son, already has his accounts at Chase and does not use WF, but he is still with us. Well, they only notify him, he does not receive it, and they do not notify the others. Without further ado, they blocked Checking and Saving, more than two weeks without making transactions, total failure of SUNPASS, DIRECT DEPOSIT, NETFLIX, PRIME, CREDIT CARDs PAYMENT, SOFTWARE (Microsoft, Antivirus, VPN...) and so on. Total lack of customer orientation, poor quality of service, in short, business mediocrity.

I have been a customer at the Wells Fargo branch in Enterprise, Alabama for the last several years. The initial service was good and the branch itself is nicely appointed. The service since we joined has deteriorated badly to the point where the attitude from the staff borders on inexplicable hostility. The atmosphere around the bank has also deteriorated to the point where personal safety is a legitimate concern. The branch management seems oblivious to the obviously hostile environment for their customers. I am actively looking for a better choice in our area. Wells Fargo is no longer a viable option.

It was November 18th, about 12 pm. There were no customers in line, I went in to close an account. There were two people standing inside the working area: the teller Marilyn and the branch operator Fercisco **. The banker Shushia ** was with a customer in her cubical. From the waiting area I could see that her computer was turned off, which meant that in a couple of minutes her conversation would end and I would be able to get help. I was wrong!!! She saw that I was waiting and continued talking to the gentleman in her office about the weather and the bad economy in America. The teller Marilyn approached me with only one question: did I have an appointment. I said: "No, I don't have one." She offered me to make an appointment for another day. I asked why not today, there are no other clients here, and my issue will be resolved in just 10-15 minutes.

I have been banking with Wells Fargo for probably ten years. Wells Fargo has to be one of the most corrupt banks you could choose from. They have been caught for reordering the checks that clear your account for their benefit and profit in the past. They now have the Extra Day Grace Period to attract new customers but this can also be manipulated. If you deposit the funds needed to make your account good, they will come up with another reason to charge the fee. Or how about when they make a mistake on your account and decide to half the fee with you? They will return half of your own money back to you! How does that feel? A twisted robbery. Avoid this bank. There are too many better options out there that have no fees, no overdraft charges.

I would give them -5 stars. I started my entire process with Wells Fargo June 2023. I was trying to get a change of address done from my parents' address to mine. After filling out all the paperwork and faxing in power of attorney, it wasn't done. My father passed in 2017 leaving the stocks to my mother. In Oct 2023 when she passed I was still working on change of address and now moving stocks into the trust account. Calling numerous times, being passed from person to person one would think the company would know how to deal with these kind of things. Oh no! After filling out more paperwork, trips to the bank for certain stamps, death certificates, power of attorney, me as trustee of will, I still couldn't get things done.

I had an interest free account with Wells Fargo. I paid the recommended payments that Wells Fargo recommended. At the end of the term I was nowhere close to paying off my account with their recommended payment. After the term was over they gave me no notice and charged me over $1000 in interest.

I made a payment on bill pay to a utility company to be processed on 9/4/24 (payment due on 9/10). On 9/17 I was contacted by the utility company that they had not received the payment, and I was assessed with a late fee. Following a thorough check as to what happened, I learned from the clerk at the utility company that they just received my payment on 9/18 in an envelope with other checks that were dated 9/3, 9/7 and 9/11. This means my payment did not even go out until on or after 9/11 (AFTER my due date). I contacted Wells Fargo who lied and stated it was sent out as scheduled not to mention was rude and displayed no concern about the incident.

A couple of months ago I was victim of a scam. Unfortunately I gave my credit card info, but in the same call with the vendor I said that I wanted to cancel everything. The same day I report my card and I got a new one. A month later it appears a charge from the same vendor and after fighting with the bank and sent proofs that I didn’t receive any service, they still say that the charge was made and there is nothing that they can do. They are a complete incompetents to solve a dispute even with proofs. I will cancel my card ASAP.

When are we going to stop seeing "overdraft fees"? This bank has been sued multiple times for fraud on their own customers. Switching to Capital One... Why? Because these "fees" aren't existent elsewhere.

None of their tellers are consistent with the answers they provide. I tried to stop payment so my account wouldn't be hit with $300 in overdraft fees. One teller said it was doable and if I received any overdraft fees to let her know and she'd waive them. 3 weeks pass and I receive a letter from Wells stating this is not a service they provide and my account was overdrawn almost $300. This is only due to their incompetence. Asked them to waive the fees and again was denied. Done with this dump.

I withdrew money from their ATM and paid a $3 fee to do this. I went inside the bank to exchange the $20 bills for ten dollar bills. The teller asked me if I had an account there. I told her I used to have my business account, loans, and mortgage there. She said we can’t help you unless you have an account. I explained why I needed the 6-ten dollar bills. She didn’t care and said we have to track where the money goes. Very stupid rules! This was the branch in Ellenton, FL on Rt 301.

Hello everyone. We would like to describe and share our experience in the Wells Fargo Bank branch on 2140 Town Center Plaza. We highly recommend to visit Wells Fargo Bank and get the best promotions from Mr. Reginal **. We are sure that Mr. ** will very popularly and clearly explain anything you want to know. Also, he will interest you in some financial issues which can help you in the future.

Wells Fargo bank is so user unfriendly. It takes forever to make a simple deposit. It takes forever to figure out their very complicated telephone tree looking for a simple help. And they have no flexibility on how much money via check you can deposit on your mobile app. It is a fixed amount for everybody which makes absolutely no sense. I can understand limiting withdrawals But limiting deposits for people who have difficulty with mobility and driving is so frustrating and unfriendly.

If I could give ZERO stars I would. Absolutely the worst bank and customer services I have ever encountered. I had a charge I did not recognize and wanted to speak to them about what to do (first time in 5 years just fyi). Without asking they shut the card down as we were speaking without telling me what they were doing. This card has all my business accounts going through it and they shut it down and refused to turn it back on. Said it was impossible. Now I have to spend hours and hours changing out all my accounts to a new card (100's of accounts that go to this card). Even better, my account doesn't "qualify" for rushing a new card to me. So I don't have a business card for 5-7 days. After I have been a Wells Fargo customer for over 20 years.

Tried to buy a money order at my branch today - $5 for a money order!!! I have 7 accounts at Wells Fargo and have been a customer for well over a decade and I was told I didn't have the "right kind of account". I don't mind paying for a money order but 5 bucks is ridiculous. Just goes to show how much they appreciate their customers. I got the money order at HEB for 69 cents.

My account started in1966 at Investors Savings & Loan. It got bought by Central Fidelity Bank, then Wachovia Bank, then Wells Fargo Bank. I have weather 58 years of bank buyouts to end up at Wells Fargo Bank. Wells Fargo has done nothing for me and does not value a 58 year customer. They treat me like I am the problem on each and every visit. Simple transfers between my accounts and my wife's accounts (30 year customer) are a problem now and are questioned, delayed and refused sometimes. These transfers have always been normal banking and used to be executed without having to be accused of wrong doings and not allowed.

I used to like Wells Fargo, but now I don’t know. Let me just say that back in the days they actually cared about their clients. Now they only care about money, 20 years with them and you would expect to be treated nice but these people's don’t care about customers anymore!

Wells Fargo closed my claim for that I made about someone writing a check for the 2nd time. They ignored that I was getting robbed by someone. I don't have any checks so how a check can be written from my account

Terribleeeeww. I hate Wells Fargo so much. They lie to you on the phone just to make you feel stupid the next second, they’ve made my life so much more inconvenient it’s not even funny. The amount of people I have witnessed having the worst service with this company (not even counting myself and the MANY times I’ve dealt with it) it’s insane. Would never choose to bank with them again and I really want to cancel my account with them. Choose any other bank.

After reporting credit card fraud ($177.95) due to lost card and filing a police report, Wells Fargo fraud department denied our dispute five times. We have since left Wells Fargo due to their lack of financially support. We will never pay off any charges/interest that we did not authorize. This is not the type of financial institute that I want handling my finances.

I need to add my adult children to my checking and savings accounts so they can handle business when I die. I needed two appointments at my bank because they only scheduled me for 30 minutes even though they needed an hour. I sent my children to their Wells Fargo branches, as directed, and the bankers at neither branch did what was necessary -- according to Wells Fargo procedures -- for my banker to accept the documents and update the accounts. My banker tells me I need to send my children back to their banks -- the ones who did not follow proper procedures in the first place -- to complete the documents. I am trusting bankers who cannot follow their own procedures to handle my money? Not for long!!!

I chose Wells Fargo to receive my SSI check of $941:every month. They promised in exchange to all that get direct deposit over $500, they will give you a bonus. Now a bonus is not is something you can not fail to give to some. And turn some down. This bank is under investigation by the feds. With that I close this chapter. All Wells Fargo banks should be closed down for fraud. And stealing from their customers.

Wanted to put NO STAR!!! Terrible bank. They're doing scams. Send emails saying this is accurate statement with time stamp and is a falsified statement. They send out grace periods and will tell you. You will receive the notice even of your account is positive which is harassment then be charged even if your account was positive for said transaction but they will just say it's justified currently stopping all deposits to these accounts and bank. Deposits, transfers and transactions will pend for days but they will take money out of your account for overdraft fees and say you had no one in your account but somehow they got paid overdraft fees. Do Not Trust This Bank. Bank Elsewhere. Literally robbery!

This bank is useless; it's the worst experience I have ever had with a bank. Their customer service is terrible—it's unbelievable that bank employees respond with "You're right, but I don't know what to do, I'm sorry." I spent hours on the phone with multiple people who said they didn't know what to do. I am extremely disappointed. I absolutely do not recommend anyone to deposit their money with this bank. This bank has caused me nothing but problems, money loss, time wastage, and a great amount of stress. In the end, they failed to provide me with a solution or compensation, and they simply closed one of my credit cards when the error was entirely their fault.

I recently opened a Wells Fargo checking account to take advantage of their $325 bonus offer. The process started smoothly with quick approval, but things quickly went downhill. First, the desktop app was unusable, showing constant "service unavailable" notifications. I switched to the mobile app to deposit a check from my employer, but the system declined it twice, even though I regularly deposit similar checks at my other bank without any issues. After speaking with customer support, they advised me to visit a branch, where the check was finally deposited. Minutes after leaving the branch, I received an email saying my balance was negative, and only part of the deposit would be available after a few days. I called support to ensure I was still eligible for the bonus, but received a vague and unhelpful response.

I make extra payments toward my car loan to push the date out. I have to call each time to move it from a principal payment only to a regular payment. Today I was told that it was rejected 9 payments because my payment date was too far out which is illegal. Calls every couple months to be on hold for long periods and multiple calls due to rejecting how I want my payments applied causing me emotional stress and anxiety. It is time to sue Wells Fargo.

I sent money via Zelle through my Wells Fargo account as I have many times before. Today however it still says "processing" the money is no longer in my account and it also hasn't yet been sent via Zelle. It's been several hours and I've called several times. The various people I've talked to have given me different stories about why the money is not there. These stories indicate they are lying. No one will give me a straight answer on why the money is not there. It's "processing" so there's nothing they can do. I will be closing my account ASAP. These people are fraud, stealing customers' money.

Opened a new Wells Fargo credit card and arranged for auto pay for the full amount. For the first 2 months Wells Fargo failed to process my auto pay. The local branch manager said Wells Fargo was at fault. Wells Fargo reported this as a missed payment which caused my credit score to go to 840 to 740. I live in a state where credit scores are used to determine insurance rates. My insurance bill went up. I filed written complaints with the bank but they were not helpful. Will never bank with Wells Fargo again.

Very unprofessional and not responsive. They don't care their customers. They suspended my account without any noticed and they do not respond my calls and emails. Not all recommended. Don't consider it.

Today I had an horrible experience with 5640 W Touhy Ave Niles Il 60714. For 5 years I notarized a certificate of live with Wells Fargo and today ** doesn’t want to certify my documents. At this branch there are all young people that don’t know what they are doing, no one stays for too long, the worst bank I ever have to deal with in Chicago.

Years back, Wells Fargo use to be a good financial institution before they contracted their customer service to a company called Enterprize Complaint management Office, which relies on subcontractors named ECMO to answer the to the issues of the customers but without providing solutions. The ECMO are not able to provide solutions for the issues because they cannot connected to Wells Fargo managers. The ECMO are simply people without experience, working from their home using their phones with a code relay to a central phone. All they can do is to pretend they are Wells Fargo and tell the customers sorry and thanks for contacting us.

This bank is a joke. They charge you a fee to deposit cash. You heard me right. A bank charging you a fee to give them cash. Unbelievable. They also charge a $25.00 service fee on a $20000.00 balance. They get to use my money and charge me for it. Wait, it gets better. They pay me 12 cents interest on a $20000.00 balance just so they can say that they pay you interest on your money. In short, they suck!

Third new card in less than 2 months and Wells Fargo STILL can't get ahold of the fraudulent charges. The money cashiers do not assist in.. well.. anything. I have had enough of this unsafe bank. Is anyone going to buy them out and change their name? They need to. This bank is junk.

Went to the South Brunswick, NJ location. I had the best experience with Jason ** and Lana. They went above and beyond to help me set up an estate account, fill out forms and set up my mobile banking. They were super nice and I didn’t feel rushed, best experience I have had at Wells Fargo. Also Ian was amazing. He helped me a few weeks prior. They are all the best and so friendly.

I received a Medallion Signature last year. Yesterday I was told they no longer provide that service. I asked where I could obtain one and was told to “Google it.” Wells Fargo is now losing a 24 year customer.

I've been a customer for 35 years. Recently I was told that one of my accounts almost had enough money in it to qualify for a high interest rate. I said I'd transfer some more from another account and the banker said no, the difference needed to be new money. I deposited new money into the account exactly as I was told. I noticed I wasn't getting the new interest rate and was told the total amount needed to be new money. I was 100% given misinformation by the banker and Wells Fargo refused to honor their word. Now I will be pulling this large amount out because basically WF doesn't care about my money or my loyalty. Odd because they're having the promotion in order to get money, not lose it.

I am over this conglomerate doing nothing for me. I have had a personal checking account for over 20 years and opened a business account with them in the past. I have one credit card with Wells Fargo and have good credit. Realizing my interest rate is 29.9% (what??) I called to see if they could lower the rate. Flat out no, sorry. Rep said, "Wells Fargo will offer you a lower rate if they review your account periodically". I've never made a late payment. The balance has never been higher than $1500. I did the same with Discover (the best credit card company ever) and they lowered it instantly, quite a bit.

I have always found a Wells Fargo Bank as I traveled from South Carolina to Arizona. My local Wells Fargo has very helpful, professional, competent staff to take care of my banking needs. It is a pleasure to bank with them.

They are terrible especially if you are a day late on payment. The interest rate makes it very difficult to pay off. I applied for a no-interest loan for a new home project. They tacked it onto old account. They lied about 0 interest rate.

Wells Fargo Legal Department, in my brief experience, is some of the most incompetent individuals that I’ve experienced. They continually move the goal posts to avoid helping their loyal customers. It’s unbelievable. I hope anyone reading this can avoid them at all costs. I’ve had to get a lawyer to handle it and basically educate them on the law, which is INSANE for a company as big as Wells Fargo. Thanks for letting me vent, and I hope this helps someone, at some point.

DO NOT TRUST WELLS FARGO WITH YOUR MONEY. They refused to refund my $25 because I couldn't keep $20K in my checking account. As a customer of 15 years, they didn't want to help their customer. When I called customer service they transferred me to 3 different people to tell me that it was my fault. Bad banking with little people who needs more support from. Taking unfairly $25 from their hard-working customers, not right Wells Fargo. I hope people will realize like I did how exactly they are "thieves" and will stop working with them.

That was the most horrible experience I had. When I joined the bank they told me that they will protect me. I was customer for almost 13 years. One of my customers send me a check and Wells Fargo posted online that it was available. So I did send the money over this person after my bank said it was available funds! The checks that Wells Fargo Bank said the funds were available was fraud. The bank did not detect the fraud, and they do pay millions of dollars to have this department, but they did took my money. I believe it's the democratic based company, based in California. The democratic big corporations said that they care about normal people, especially about minority, females, but I guess it's all lies. They do care only about themselves!

Went to the Wells Fargo in Oro Valley AZ on Oracle Rd to have a document notarized. I waited in the teller line to be told I would have to wait elsewhere until the tellers were finished with everyone else in line before one could help me. I questioned this but got nowhere with the manager Dwayne. A teller finally came over to attempt to help me. Ms ** took my DL and filled out the notary book that I was required to sign indicating they provided a free notary service to me. She had me sign the document I needed notarized. Only THEN did she look at the document and proceed to tell me she wouldn't notarize it.

Rockaway NJ branch. If I could write them zero stars, I would. Worst bank ever! Putting me through hell just to invoke my power of attorney for my 92 year-old mother who is in a nursing home. They want me to bring her into the branch. Made several calls. Get hung up on. Tell me they’re too busy. This is the worst bank I’ve ever had to deal with. I don’t know why my mother ever opened an account with them, but will be leaving there very soon.

I have been a WF customer since 1998! I applied for a loan and unfortunately it was a scam. WF stated that the funds pending my acct were fraudulent and therefore closed both my accounts and deactivated my NEW debit card that I didn't even activate until after applying for the loan. I called to get this rectified and they said I was no longer a customer of WF! How in the hell am I supposed to be held accountable for some low life scum that sent a contract etc and know they were fraudulent!?

Wells Fargo has got to be the worst bank I have ever dealt with. They canceled my accounts due to fraud back in 2017. Yes I filed a fraud claim but they canceled me with no reason! Then they send oppsie letters saying, "We are sorry, our bank made a mistake due to a non fraud claim years later. We want to refund money we have been holding for YEARS." LIKE 8 YEARS!!! They still send oopsie letters to me claiming they made technical errors in their systems. I'm sorry but your bookkeeping sucks! You treat customers as a number not a client and it is just bad business!!!! Now I have 2 banks I truly love and they are not in it for profit. They treat you as a client. Maybe if you educate and take the customers' claims seriously you won't have this issue. Also FIX YOUR SYSTEMS. THEY ARE OUTDATED!!! CONSUMER BEWARE: This bank is worse than acid rain!

Terrible service with lack of tellers, long lines, and staff who aren’t knowledgeable. The manager wasn’t of great assistance either as she was too busy with her own work. Wells Fargo is such a disservice to customers and their needs!

Absolutely worse bank ever! I spoke with Alexa today and she was very unhelpful and did not care bit. I have been with this bank for 10 years and they just steal my money and pretty much laugh about it. As soon as I can switch banks better believe I will and I would not recommend anyone using this bank. They are the worse.

I had asked the bank to stop payment on a check via phone. The representative assured me it will be processed since the check was not cashed yet. At the end of the conversation I made sure that the check will not be processed and the representative had confirmed it. However, the check was cleared later after I submitted a good review about the bank. It was a check of $1750.

Was sent a promotion to open a new checking account and would get $325. I thought I met all the stipulations to find out after the fact that zelle deposits didn't apply. Apparently this was mentioned in the fine print. After calling in and speaking to the escalation team I found out after about 15 days they would not honor the promotion. I plan to close the account. I feel the company has cheated me and $325 doesn't matter to a bank like Wells Fargo and to still not pay it out why would I continue with them. Stay away if you can!

I had an interest saving account that had a 1% rate. I set it up about 18 months ago. I noticed this month that my savings interest rate was suddenly reduced to .05% without notifying me. They make about 7% with my money and they want to give me .05%.

Updated on 7/23/2024: This bank stole $10,000 from my account on Friday. A hacker cloned a debit card from a gas station and spent this money on building material and Wells Fargo is taking 10 days to investigate this and meanwhile my account sits at a negative $125... I have never been so disgusted with a bank in my life. I will be ending this relationship after 22 years! They are supposed to protect my money. Not allow a hacker to take it and make me wait 10 days to investigate it. They didn't give me access to my money while they investigated it. Worst bank on the planet by a billion miles!

I purchased a Shipping Container using the Wells Fargo Visa CheckCard. I did not receive the container. I filed a dispute with wells Fargo for "Item Not Received". They denied the claim. Closing my account & going somewhere else

Bankers stole money from my accounts and are refusing to credit it even after admitting it was a scam, customer service employee said unfortunately he sees this every day. This is unbelievable that they are so unbelievably uncaring for the customers that bank with them and trust them with the life of themselves and children.

I went to the ATM to deposit cash and it shorted me $100. I immediately called the bank to file a claim. A few weeks later, they closed the claim with no explanation. We called to start another claim and they replied back with there was no error on their part. I called to file a complaint, and again, they said they couldn’t do anything about it. So they refused to reimburse us our money. They got away with it just like they do with all the other illegal business they conduct.

I was just charged over $50 for making a cash deposit into my business checking account. It seems to me Wells Fargo no longer wants my money or my business. Apparently this is a new trend with bigger banks who don’t want to have to deal with physical currency.

I was on my first cross-country trip traveling alone and I have all my credit and debit cards in my phone wallet and only carrying a Wells Fargo debit card with me. When I found a small county store at night around 11:30 PM to get gas, the store accepts physical credit/debit cards and doesn’t accept Apple Pay. So I used Zelle to transfer money from my pay account (Capital One) to the Wells Fargo account and it took nearly 4 hours and 12 minutes to receive, got the funds at 3:42 AM (Got the text message and WF notification).

The worst possible service and the level of this bank is not worthy of the American people. I hope that the banks will be closed soon so that the time and energy of the American people will not be wasted.

Somebody managed to reroute my tax return and deposit into their own account at Wells Fargo (June of 2023). The IRS had me call Wells Fargo to request the funds be returned to the IRS so they could issue reissue the check. The bank said the money was available in this stranger's account, but that IRS had to request it. After many calls (for over a year) to both the IRS and Wells Fargo, nothing was resolved. After a time the bank told me that his account had been closed for multiple incidents of fraud. Note that it's against policy to deposit in the first place, because the check was made out to me and my husband. Yet, they wouldn't help me... even when this person's account was still open. Now they say it's too late because his account is closed.

This bank has the worst customer service I have ever seen. Avoid them like the plague. I have heard stories about how bad it is, now I have seen it for myself. They can't give you answers for anything.

I have recently had a problem with Wells Fargo in that I was shorted by $10.00 in quarters. The teller only gave me one roll of quarters, instead of two, like the customer in front of me. For whatever reason, I figured that all the coin rolls for quarters must vary, but later found out they are standard. I suffer from a certain neurological autoimmune disease, so I oftentimes am NOT totally aware cognitively of certain things. Anyway, I believe someone else received too much money, and I was a convenient way to make up for that, as the female manager claims it was all balanced at the end of the day. I also think she is the same teller who shorted me, based on my receipt that I have.

I went in the branch with my grandfather age 93 to open a CD. He told the teller to make me POA on the account (in which I am already POA on other of his accounts). She said she did and placed me as beneficiary. He also placed someone else as beneficiary. This beneficiary wants to be removed from the account. I went in to provide them with my POA and the document review person said they were rejecting it. They also said if they had approved it I wasn't authorized to make the change. This bank continuously makes errors and sadly will not receive my money and the money I have in the accounts will be removed as soon as possible. I am also POA on my mother's account and they have taken checks she has written with scribbles on it and her name in the wrong places and they never question it. My mother has dementia and I am her caretaker as well. Just a sad business that only cares about the money.

Wells Fargo is terrible for the families of the elderly. I wasted an entire day just trying to order checks for my 84 year old aunt. I have power of attorney and Wells Fargo rejected it because they didn't like the verbiage. My aunt is hard of hearing and non-mobile. So getting her to a branch is out. Way too many hoops to go through just to reorder checks. Shame on you Wells Fargo.

A fraudulent call was made to, which at the time I didn’t know it was fraudulent. Caller sent me a verification code I read it back. Charges on my account were verified. One was not me. They turned off my card, sent out a new one and to later find out that the caller helped themselves to $648. My claim has been denied twice. I’ve been embarrassed by Wells Fargo turning off my debit card due to suspected fraud to find out it wasn’t and not that it is they won’t return my funds. If I could afford legal representation I would sue Wells Fargo. I will take my 3 account elsewhere. Don’t bank at @wellsfargobank. You will regret it.

Worst experience I've had in banking in 60 years. Somebody accessed my account two months ago and I have brought it to Wells Fargo's attention. They canceled my card and issue another and I thought they knew what they were doing and that was the end of it. It turns out somebody accessed my account again. I never heard the results of the first incident even though they had the phone number and the IP address of the individual. They never did anything about it. Now I will find a real bank that cares about their customers. You've been warned. Stay far away. Look at all the one-star reviews on the internet and the Better Business Bureau F rating.

Updated on 07/02/2024: Wells Fargo claims they did a review of my complaint which is a joke. They spit out the exact same jargon they originally stated! I provided proof that any court of law would find my claim valid (I am a paralegal) yet they still say I didn't prove it. I have a statement from Comcast stating they know they took money they shouldn't have but because I had a balance they wouldn't issue a refund! I was just waiting for my direct deposit to be moved to a new bank and now I can close the account!

Awful bank, had an employee hack my online banking for 10000 and the bank did not care. Now I’m receiving multiple letters from them and when I call or go in as instructed I’m told that they are unsure why the paperwork was sent out to me. Nobody seems to know what’s going on and I have lost faith in them completely. Do not bank here

Would have given them a zero if I could. Please do not enter any loan with this bank. They have been found guilty of numerous crimes and intend to steal your money. Any quote that is offered for mortgage and or auto will be beat by any credible company. After you sign, they will not allow you to talk with anyone above customer service level. I beg you, for your sake, to choose anyone else than this corrupt institution.

Ordered over $200 in gift cards that were supposed to be expedited delivery and they have been stuck in a Mesquite, TX processing facility for over a week. The real pisser is that I keep getting emails telling me "It's being delivered today" while my wife received a non-expedited shipment from eBay in 3 days. My guess is that one of the UPS workers recognized what was in the envelope and kept it to themselves.

This company and especially this branch needs corporate to come in and clean house. Manager is not worth the space she takes up and lies to your face. Checks are clear then checks are not clear then checks have holds after you pay for services in your account becomes overdrawn. Random holds no rhyme or reason. Not a business banking company or location. Caution caution.

Wells Fargo offers nothing to their loyal existing customers...They have no perks or options to better your experience with them ...I regret being with Wells Fargo..Loyal customer of 20 years and always in good standings..

Fyi... If you want to visit the bank with no compassion go to Well Fargo on Floyd Road in Mableton. My elderly neighbor that I have taken care of for years was convinced to not add me anywhere on her bank account by Nicole ** at the branch even though we explained in detail the situation. My neighbor is now 75 and getting very forgetful. This account manager was rude, racist, uncaring and did not give a damn about the customer. She told me she would have me removed. Mmm.. I got up and walked out... The devils are walking the earth... Nobody cares anymore. #sad

I went to Wells Fargo and my card got stuck as well as my money. I was attempted to deposit. Never was returned! This is the ATM at Riverbridge in Greenacres, Wells Fargo took my information and never did send me a claim number??? I had to go thru multiple representatives before I got it. This bank is by far the worse when it comes to customer service period!! They need to revamp every one in customer service to rectify it! I will be lodging a complaint with BBB next, no one knows anything at that bank. Unhappy service.

I used my Wells Fargo Reflect Interest free credit card for a Purchase. They charged me a Balance Transfer fee for this. This is illegal since it was NOT a balance transfer. This will be reported to the Federal Reserve Bank. Let me know if they have used the same illegal tactic on you.

Never allow a loved one to die if you are using any part of Wells Fargo. My husband passed away 5 years ago. 1st encounter: My daughter and I went into our local branch to enquire about access to the savings account and was told by the banker that if we can prove we are the beneficiary of the deceased we could access the account. No remorse no "Sorry for your lost!"

I needed money for an emergency dental procedure. I called before applying to make sure I would have immediate access to the card. I was told yes, with digital wallet. This was a lie. This is a bait and switch to get customers. After an hour on the phone, no resolve. More lies that “most people get an email to set up immediate access”.

DO NOT DO BUSINESS WITH THIS BANK!! I saw an ad on the internet that Wells Fargo was offering a $300 bonus for anyone opening a new checking account. Minimum deposit was $1,000. So, I opened the account online and was approved immediately. I entered the bonus code to receive $300 and entered my credit card for the initial $25 deposit. The next day I wired $5,000 to my new Wells Fargo account (which cleared immediately).

I went to Well Fargo Surfside to rent safe deposit box. Only one person who helped me was Milo ** NMLS ID **. He really care about clients. He love his job and very professional. Promotion for him! E.A.

The worst bank ever! I had a checking account and it took them 6 months to get my bonus with following up. Recently, I applied for their Credit card and they rejected me with 800 credit score! This is ridiculous! I need them to remove the hard inquiry from my credit history since I didn't get approved.

Deposited checks. Deposit receipt gave a funds available date. Then the next day (when the funds were supposed to be available) they changed the date to several days later. Called and spent 45 minutes of my day on phone with them and they were not able to help. My complaint is not with the hold, it’s the fact that they told me one thing which I was planning for, and then changed the information they told me.

I was helping my mom buy a CD from Wells Fargo online. I did an internal transfer back and forth in attempts to fund the CD. Their fraud department froze the account and told us to come in to unfreeze it. They did, but then they withheld online access to my mom because she is 89 and I didn’t have a POA. But she is sane and not incompetent!

We had fraudulent activity on our account and when it happened WF automatically sent a text and email. The people tried to hit our account 4 times. They stopped 2 and let 2 go through then sent us a claim completion and said “their research shows that the transactions were legit“ AFTER THEY SENT US A FRAUD DETECTION ALERT. Then we were in the process of closing our account due to the above mentioned and our phone bill came out of WF instead of the new account so I stupidly filed another claim (thinking things would be different) but they weren’t. If you want your money protected by a bank don’t use WF. Oh yea and they were bought out too!!

Disappointing experience with Wells Fargo! My standalone account has no linked banks, making payments a struggle. Poor online banking interface and unhelpful customer support. Need improvements for a smoother banking experience!

I wish I could give ZERO stars. I had been with this bank for 20 years and their customer service (if you can even call it that) is absolutely DEPLORABLE. No one knows what they are doing, you get transferred 100 times, and no one helps resolve issues. The bank DOES NOT care about customers AT ALL.

This bank is the worst bank I have ever used. I highly recommend anyone to never waste their time or energy using this company. I was recently a victim of identity theft and many loads of money was being stolen from my Truist bank account, checking and savings. So I opened up a bank account on Wells Fargo and transferred $400 from my Truist account into my Wells Fargo account. Less than a week later when the money was officially transferred I found out that there was literally only $19-20 dollars left! I am not joking. The craziest part is that I didn't give anyone my information so it definitely had to do with the person that stole my identity. I immediately called Wells Fargo and demanded that I get my money back but they seemed reluctant to do so because they didn't even believe me when I said that my money was stolen. There were payments for Zelle and I have never even used Zelle.

If I could give them zero stars, I would. I have banked with them for about 20 years and recently I got scammed out of $2,000. The scammer called from the Wells Fargo customer service number and acted like they were a representative. They told me my account had been compromised and went through all the transactions. They ended up taking $2,000 out of an ATM using a digital wallet on a type of phone that I don't own. Wells Fargo says they have strong evidence it was me that took the money, but I'm not sure what evidence they have as I have the debit card and can show them where the caller called me, but they refuse to listen. Their customer service is terrible! I hope no one else has to go through what I have been through.

I have been an account holder for over 25 years... I am a excellent account holder. I have no return items...never, ever. I carry a pretty hefty daily balance. There is one particular check from a client, I deposit every 2 weeks... it's a rather large amount. I've been depositing that check for 3 years. I typically go into the Lavista Rd branch or Druid Hills branch. On this particular day I was near the Branch at Memorial Dr and Rockbridge. I decided to deposit the check. The teller was doing her job, but had to get an approval from a manager. Understandable. But the manager asked me "is this your 1st time cashing this check." I replied, "You tell me if that's my first time cashing that particular check. Look at my history and tell me."