Wells Fargo Reviews

If I could give zero stars I would. The bankers at my branch know less than the people who answer the 1 -800 number, BUT sometimes you have to actually go into a branch for service like closing an account and getting a cashier's check, etc. EACH visit (and there have been multiple ones) a new detail is revealed, a new document is needed, a banker says "oh, well I didn't know that... learning every day". How about learning before you start (un)helping customers with incorrect information. Basically, put a T between W and F (WTF) and that is exactly the expression you will have when you step out of that bank. I closed my accounts and went to a credit union. Avoid it at all costs! They just want to open new accounts and send junk mail.

If you are thinking about banking with Wells Fargo I will save you some time to tell you not to because they are a bunch of crooks. They take money that is not theirs. They reversed a credit from Geico all the way from December 5th and waited till March to take over $400 out of my account. These people are really fishy and the people from their claims department has horible attitude. Why did they wait 3 months to take my money. When I get my money from SSI switched over to my other bank I will no longer be a Wells Fargo customer. Such poor customer service. Why don't they get a job they are actually good at and customer service is not it. I am a young single mom with autism. I have an 8-month-old baby boy and Wells Fargo is taking advantage of me. Not cool. I can have an attitude as well. Worse bank ever.

We have a personal guardianship for my husband's uncle. My husband is his POA too. WF approved the POA over a year before we got the guardianship. My husband's name has been on the account as co-owner, too. As soon as the Guardianship paperwork was submitted, WF froze all of his uncle's accounts. We are into week 2 with nothing resolved. Bills for his care that are on autopay are bouncing. We have no choice but to close the accounts and we are having to get permission from WF to do so. My husband has been treated like a criminal. It has been a nightmare. If you need to get a Guardianship or Conservatorship for a loved one, stay away from this bank. If you already have an account with WF, close it and move to another bank before you apply for Guardianship. My husband's uncle has been a customer of this bank for over 50 years, it means nothing.

Wells Fargo has worse customer service. My parents had fraud with their account. I went to the branch because we never received bills. I only kept getting a letter stating they owe this amount and I didn't know why it was this amount. Since there was fraud I need clarification. So when I got on the phone with a representative and asked how much this bill was a month it was like pulling teeth to get the amount of the monthly bill... THat is when I realized that the amount that is owed is because they have not been getting a bill every month. So the representative at the bank said he (Alexander) said he would have the resolution department to give me a call....Since the card department was not able to do anything but to collect the entire balance. Which not getting a bill monthly was on Wells Fargo to setup the account up as mobile and the account was never set up for mobile.

In short daughter was a victim of crime through Apple App which led to her losing all her money. During Wells Fargo supposed investigation we were lied to the entire process. Sent police report multiple times and even faxed from Branch Manager's office. Then we were told they don't even look at police reports?!?! Corporate office listened to recorded conversations and agreed we were lied to!! They still denied claim and I am wondering who is committing the fraud!! Disabled Veteran, 10 year customer and 8 accounts and this is the way you get treated!!

Worst customer service ever!! After being a Wells Fargo for many, many years, they would not credit my over payment of $2000.00 to my credit card. I wanted to transfer the money to another account that I had intentionally wanted to transfer to. Their answer is, "You made the mistake you will have to wait 10 days to get your money back." Great!!! When you use your credit card, the charge is instantly on there the next day, but if you make a mistake you have to wait 10 days to get your money back, so bogus. They call it customer service. I will now have to transfer all my pensions to another bank.

Wells Fargo are a bunch of thieves. They advertised open up a bank account and they’ll give you $425. I put the promotional code in did everything I was supposed to met the requirements and then they refuse to give it to me. Do yourself a favor don’t use this bank. Let’s put them out of business for their lousy practices.

The employees at the Valley City, ND branch are incredibly nice but the supervisor, (Paul **), is condescending and arrogant. He talked down to one of the employees right in front of me and my husband and embarrassed her for absolutely no reason. He kept cutting her off when she was trying to help me and would lecture her about not referring me to a banker when I already declined. She was an absolute delight but he made the whole experience awful. He more than tripled the time I had to spend in there because he kept interrupting her just so he could put her down, even though she was doing an excellent job.

My experience with Wells Fargo regarding a Zelle dispute has been extremely frustrating and concerning. After reporting a problem with a Zelle transaction and requesting assistance, I expected a fair investigation and clear communication from my bank. Instead, my claim felt dismissed without transparency or adequate explanation. What is most alarming is that Wells Fargo cancelled my Zelle services and reported my phone number and email address without providing any clear reason or documentation for these actions. I was never given a proper explanation, timeline, or guidance on how or why this decision was made. Having banking services restricted without transparency raises serious concerns about how customers are treated when disputes arise.

On December 15, 2025, I deposited cash into a Wells Fargo ATM, and $100 of my deposit was not credited to my account. I promptly filed a claim, but it was denied based solely on an internal ATM audit stating no loose or jammed cash was found. Over the past two months, I have made multiple calls, submitted a formal written complaint, and requested escalation. Although I was initially told further research would be conducted, the bank ultimately relied on the same audit findings without providing transaction logs, machine diagnostics, or confirmation of surveillance review. This experience has been frustrating due to the lack of transparency and meaningful reinvestigation. I hope Wells Fargo improves its ATM dispute review process and provides clearer documentation to customers when resolving claims.

Well I tried to open a bank account but wasn't qualified to and that was that about a week later I'm getting all kinds of stuff in the mail from Wells Fargo. Not my account. Someone who tried to open me an account did this mess.

So my partner and I are in Italy and needed to make a large wire transfer. After a call from Wells Fargo stating that my partner has to come in to the branch to get this done, but we are in Italy and no branch is in Italy the fraud department not just refused the wire, they also pulled all access to the accounts. We tried to have them agree to a face-to-face call to verify identity, and they denied. So now we have no account access and can't use any of our cards. Supervisor will not return our call (5) so far.

Change fee structures all the time to con low balance holders out of money. Refuse to credit fees back after they steal from you because -"You should be reading monthly statements online every month. If you didn't know about the fee changes then you should forfeit the fee even though it's the opposite of what our employee told you 5 months ago."

Last year, my account experienced multiple fraudulent activities, including a withdrawal of $50,000 and other unauthorized transactions. Serious lapses in the bank’s security. Today, I called to resolve a relatively small issue, yet I spent approximately four hours on the phone and was transferred to the wrong department four times. Each transfer required me to repeat twice my situation from the beginning, which was extremely frustrating and unacceptable. Despite my repeated efforts, my issue remains unresolved. Worst bank ever!

I disputed a fraudulent charge on my credit card that I did not make and Wells Fargo said Pound Sand! You're own! So I have Zero Fraud protection on my card. Sounds like I should close this account before I have to pay for more fraudulent charges!!

There are accounts with NO access! I have 2 mortgages at Wells Fargo that are the equivalent of Schrödinger's Dog, they will give no access to, I can get statements of the past, but today I don't know if the account is alive or dead. If I want to find out I can drive 1.5h to town, schedule an appointment with a banker, give 2 forms of ID and then look at the bankers monitor over their shoulder... This qualifies as "easy to access accounts from anywhere" as stated on their website.

*BUYER BEWARE* Wells Fargo is not the company you think it is, With its recent moves to implement policies to pinch more money from your account WITHOUT NOTIFYING YOU IN ADVANCE, your money is much better with an organization that truly values, respects, and appreciates you. After more than a decade of being a loyal banking and mortgage customer with Wells Fargo, I closed all of my accounts and permanently severed my business and personal relationship with Wells Fargo for good.

The staff at the Chicago, IL Bridgeport location were extremely helpful with all of my banking needs. Sandra has one the best attitudes as a first line representative for WF. Carlos the Manager also made me feel welcomed as I was able to get all of the help I needed. Thank you Sandra for such a pleasant experience as I look forward to working with you and WF in the future!

Avoid doing business with this bank. Before you know it, the staff will bring a serious charge of fraud against you. I’m writing this review to protect the public from the staff of WF. Worst customer service! I’m extremely flabbergasted by the experience I’ve had with your bank. You are nauseating!

My husband and I have been 7 weeks just filling out the loan application requests for a small construction loan. Every time we find the requested documentation and send it in, we get an email requiring more documentation. Our credit is good, our income more than qualifies, the appraisal was excellent. Customer service is useless because they don't have any idea how to help. If Wells Fargo does not want to do loans, why have a loan department? Our realtor and others have said Wells Fargo is the worst. After 40 years of being with Wells Fargo as customers, we are now forced to agree. We'll be looking for a new bank to move our accounts.

I think you're a terrible bank. I believe your make up fraud dept sucks. I don't appreciate the way I was treated. Customer service was terrible. I feel like I was declined any help for me and the review is blocked me from writing the experience was awful.

Wells Fargo cares nothing about customer especially if you not a rich customer. My account never been over drawn and January 1, 2026 I had a massive house fire leaving me and my family with the close on our back and I over drawn because we needed things. Well Wells Fargo decided after I told them why it was overdrawn and it was paid back because they get my deposits up to 5,000 a month and the turn the over draft off not caring about nothing with my disaster. No I didn't ask for a loan all I needed was my over draft and they took it and could careless about my disaster period. Didn't offer no help.

This bank keeps getting worse over time and takes your money without consent. Go anywhere else for your banking needs. This corporation is corrupt and has non-stop service issues. I lost $3000 in random fees since I banked with them for 2 decades.

If I had the option to give negative stars, I would. Wells Fargo has a very unusual "grace period' policy that I had not experienced with any other creditor. Despite my statement showing that I had made addition to monthly minimum, they still charged a late fee. The customer service team is not there to service customers. My experience was frustrating and unhelpful, and the issue was not resolved. I would never open any future accounts with Wells Fargo. This is something consumers should be very aware of. If you choose to bank with Wells Fargo, make absolutely sure your minimum payment is received by the exact due date, not a day -or even a minute-late. Tehir policies are unforgiving and not customer friendly.

If I could give zero stars I would. Not only did fraud happen under their watch without anything being done, they claimed that the $20k taken out of our account against our credit was not fraud and then proceeded to wait until their was $20k available in our checking account to STEAL it from there to make themselves whole without ANY notification to us. They don't only allow someone to steal from you, THEY will then steal from you. Don't trust them with your money unless you like lighting it on fire.

Worst bank and employees ever. Constant fraud holds and holding of my money for no reason. Have to call customer service EVERY time I attempt to use my account. They talk over you and have no clue what they are saying. Always a different answer to the same question. Had my account for a week and that was a week too long.

Wells Fargo requires you to call in if you are making a payment towards principal only on your auto loan. You cannot do this in your account online. They do not apply the full amount to the principal. They are hopeful you do not notice, so they can make more money on interest.

The representative ** was horrible, she didn’t even explain the process of pulling out a personal loan. She had an attitude and was very rude towards me. My appointment was at 3:30 and she had me waiting over 20 minutes. To anyone looking to open an account, I would not recommend Wells Fargo; you’re better off with Bank of America or Chase. The location ** works at is 892 N Tustin St Orange, CA 92867 United States

I normally don't go into the branch but I was so overwhelmed with teller TASHA. She made you feel so comfortable and relaxed when entering the bank. Such a generous person, because of her I'll be sure to visit with her more inside the branch, keep up the great amazing good work at wells, God Bless and again Happy New Year.

Absolutely the worst bank I have ever dealt with. This place is a complete mess. I was a victim of identity theft, with at least two fraudulent Wells Fargo accounts opened in my name. When I called to report and close the accounts, I was transferred around seven times before reaching anyone who could even confirm the fraudulent accounts existed. I then spent over two hours on hold trying to reach the fraud department and still did not get through. I called back using a different number and, after repeatedly expressing my frustration, one agent finally helped route me to someone who could cancel the credit card account. Even then, getting through to the fraud department felt nearly impossible.

The customer service people are the worst It was. They sent me the five different people. They do not know what they are doing there. I want to close my account and they said they can't close it yet because it's under review. I just want it closed. I don't want nothing to do Wells Fargo no more and they said they can't do what they have to. Wait it's my bank account. I want to close it today and they didn't want to do it and that's going to mess up my social security checks and disability checks. Wells Fargo sucks. Their customer service people suck. They're the worst. Keep sending me back and forth different people. Different people and they all don't know what to do and the last person was even nasty to me. I was also nasty too.

Do you want to trust your money and you are protected by your bank? If so, do not bank with Wells Fargo! I have been with them for 10 years and in Oct I was victim of a scam. I filed complaints with BBB and CFPB. These went to the corp office. I was treated like the criminal not as the victim of a crime. The response was the same to each complaint. I was even told, if I went to the Attorney General, the same thing will be said. They are not refunding the money back into my account. I have learned Wells Fargo, all the way to corporate do not care about you, their members.

I am writing to formally complain about my recent experience with Wells Fargo’s mobile deposit service and customer support. I deposited a business payroll check using the Wells Fargo mobile app. Notably, the check was issued from a Wells Fargo account and deposited into my Wells Fargo account, yet I was informed that the funds would not be available for two business days. Concerned, I visited a local branch the following morning. The branch manager advised that the funds could be made available the same day and provided a phone number to contact Customer Care. However, when I called, Customer Care informed me that Wells Fargo does not process mobile deposits on weekends and that the check would not be processed until Monday night, directly contradicting what I was told at the branch.

I was a joint account holder on an account where a $5,000 check was initially reported as fraud by the other account holder. Wells Fargo later acknowledged the check was not fraudulent, yet I was never issued a replacement check or reimbursed. I was told there was no way to reissue the funds in my name. This resulted in a $5,000 loss to me. Their handling of this situation left me without protection or resolution

This financial institution has the worst management and customer service imaginable, they condescending and rude. Have very little integrity. I will never use this bank or recommend it to family or friends. If I could give a zero I would.

Horrible customer service. They helped find duplicate charges from a merchant. Helped me to file a claim and turned off my debit card. 10 days later I reached out for an update only to be told that the investigation determined the duplicate charges occurring on my account over the last year from this merchant is standard practice and that if I wish to escalate this please reach out to the merchant. But that they, Wells Fargo, we're done. Mic drop. I asked them to then please reactivate my debit card since this is normal from this merchant and Wells Fargo is ok with this and they refused. Just wait for the new card to show up and sorry for your luck. Horrible. Lawsuits for breach of ethics now make sense to me. Worst phone call ever.

Absolutely terrible customer service when trying to update my last name on the app. Had to call upwards of 5 times, mail in tons of personal information and wait weeks for it to be received, just to have them only update a credit card and not my profile and still be unable to access my credit card. Waited on hold for an hour with a supervisor to have them try to transfer me to another department who dropped the call and never called me back. Every single customer service rep was nice, but no one seems to know what is going on.

I paid for a permit test for 2 of my kids. I was frauded. I did a claim with Wells Fargo. Sent in all the proof. Never got resolved. They gave the company my money any way even after all the proof they received and then proceed to take 3 payments out of my account instead of 2. They steal money from people and there's nothing you can do about. I've been banking with them since they were called Wachovia. Never had this problem before. Definitely switching banks and will never bank with them again. You want a trustworthy bank go to Suncoast.

I do not, and have never, had a WF account. Someone was able to open a fraudulent account using my business name and address, but Wells Fargo will not give me any information about it, or help me in any way, without my giving them my SS#. Then they sent me a letter with a lecture about avoiding online scams and protecting my personal information. I have to wonder if this is an inside job similar to what they did before the financial crisis of 2008 where employees were opening fake accounts because they received bonuses for it. This is not a trustworthy bank.

I had a displeasure to be a Wells Fargo customer for many years. For the last number of years they were my mortgage provider. I was making my payments a month ahead and frequently more than my regular monthly payment was. Recently I switched the insurance provider and notified WF customer service. Oh boy! Major mistake. They immediately had sent a payment to the new insurer (even though I informed them that I am paying my home insurance myself) creating an escrow shortage. When I called WF CS to find out what the problem was, I was "advised" to go to the nearest branch, go online or make an escrow payment over the phone! They manufactured the problem and expected me to fix it for them. No wonder these guys have such a low customer rating. They totally deserve it!

I am writing this review to warn others about my experience with Wells Fargo's consumer lending, which has been defined by misleading promises and a complete failure to honor advertised terms. I financed a furniture purchase through a retail partner using a Wells Fargo credit plan. The point-of-sale offer, which was the basis of my decision, was for a 5-year, 0% interest promotional period.

I was walking out of a grocery store and my Wells Fargo card was scanned and a purchase of over $100 dollars was made from the Pokemon machine in the facility. I go back to the store and they are looking into it etc. Wells Fargo said it came to the conclusion that I was liable for the scanned transaction. So they put the transaction back on my card. That is total fraud! The worst company to work for as you’re just a number! I will continue to push along. I will contact the vendor that put the charge in my card and find out the address that it supposedly was sent to. They wouldn’t tell me. They basically said, "** YOU we will charge you anyway!!!"

Do not use Wells Fargo. They have the worst customer service service, they hold funds for no reason then they claim that the department is closed that can release the hold. They steal your money. They have the worst customer service service.

I called the bank to help me find 2 mobile deposits that did not appear on my statements. The experience was painful and the man’s accent was very difficult to understand, but worse, he had zero intention of helping me. I finally said, "Goodbye. I will visit the branch tomorrow. I am a premium customer with a balance that ranges over $125,000 at all times." I better find other bank and you should too! Yikes.

Wells Fargo is by far the very worst bank I’ve ever heard of, these people will not close my account, just going through loophole after loophole for money we desperately need, being we just had our newborn daughter. I got in touch with a supervisor and everything. No one that works at this place is worth even talking to. If you want to bank with wells Garbo please please reconsider just keeping your money or go to absolutely any bank under the sun that’s not Wells Fargo.

I have been with Wells Fargo for many years. Today I went in the bank to withdraw cash. There was a foreign couple in front of me doing apparently a large banking transactions. I had to wait 35 minutes total before it was my turn. After about 15 minutes the manager came up to help the teller. I asked if they couldn't open another line and manager said they didn't have anyone. I asked why they couldn't have taken that couple in the back to do the long transaction and manager said, "We don't do that." Then she was trying to make it like I was angry because the couple was foreign which was not the case. I was angry because of POOR MANAGEMENT of the bank and having me wait 35 minutes to get cash out. This was in the Denbigh, Newport News area, Manager **. Very unhappy with that bank.

Wells Fargo Merchant Services did not protect my account as a long term account holder. They charged back my account and returned funds to a fraudulent false claim. Merchandise was sold and delivered with proof of delivery with the recipient signature, but recipient claimed didn’t receive, I provided WF will all the required clear documents but they didn’t bother to review them. They collected fees and additional chargeback fees, so they made their money and not worried about me losing it.

Do not bank here, you will end up disappointed, frustrated & tired. They will never own up to any mistakes they make & they will make a lot. They will pass the buck to their never ending stream of supervisor levels, never resolve any issues & pretty much sorry you till you end all business with them. Terrible bank.

🚨 WARNING: WELLS FARGO IS A SCAM BANK. PERIOD. 🚨 Let me tell y’all exactly why I will NEVER bank with Wells Fargo again. I’ve only been with them a few weeks, and they have already played with my MONEY like it’s a game. I track EVERY transaction. I get INSTANT alerts. I know EXACTLY what leaves my account and when. Monday, we checked out of our hotel. They said we owed $134 — cool. We paid it, and it came out immediately. After that, I got two Zelles, swiped my card twice, and still had $182 left. Tell me why I wake up the next morning and suddenly I only have $82? WHERE did $100 go overnight?

I have used Wells Fargo for many, many years. I have had many negative experiences but continue to use them because of the ease of finding one in most areas. The only way you could make a wells fargo bank worse is to take out the drive through and put it in the most inconvenient place ever, and then you did. Bravo.👏

Absolutely unprofessional specialists. Do not know how to provide the good customer service and how politely speak with people, missing important information. If you need to use Zelle - be ready to go to the ATM to activate it. YOU can not do that from online banking - there is not possible to verify it from home. I've been at the bank office in the morning - and they told me than I can easily to send money through Zelle. Came back home from work - tried to do that, unsuccessful, called WF - unprofessional lady told me than I need to go to ATM machine verify my phone number. And the way she speaks to me - was not nice. Very bad experience.

I have been a customer at this bank for over 40 years. This bank keeps on getting worst. In the bank they tell you to call the 800 number to renew a cd, even going with different terms and rates. After 45 minutes on the phone and 5 different people, they tell me I have to go into the bank. THEY DO NOT KNOW WHAT THEY ARE DOING.

Worst experience ever. I opened an account for when on was on the west coast working so after 45 days of me not using the account they closed it with no warning such as email or calls. Went to open another account and found out they had the wrong ss number and after 2.5 hours later I had an account. I deposited over $3k into my account and went to buy stuff and card was declined so I called and had the fraud alert lifted and it still declined. So I had to leave the store and go to the bank and even then I couldn’t get the cash back that I deposited. So after 3 hours of waiting for my money, so if you want nothing but trouble use this bank but I would stay away. Worst experience ever!!!

I joined in 2019 without any problem! But on October 14th I had a problem with my CD savings account, no one called to make an appointment, I did not receive a letter and I passed the 10-day renewal period, I was 2 days late and called customer service to make an appointment at the bank. But no one has the authority to resolve it for me, I only renewed for 4 months and never chose 6 months, I lost benefits from 4-1% and lost more than $630 a month during the term. I want to talk to a senior director with authority to help me resolve this case. I hope all members of the bank will monitor and resolve it satisfactorily and reasonably for me.

I want to know if other people are having this problem with Wells Fargo. In the past 2 months I had 3 different checks put on hold for 10 days all under 1500.00 dollars. One check was a cashiers check. I been receiving checks from the same people for 3 years. But all started 2 months ago. No one from Wells Fargo can help me. So I want to see if I have a class action lawsuit here. I have seen many people talk about this.

I am disappointed that there is no option to rank WF with zero stars. I attempted a ATM cash withdrawal with a WF Visa card and received no cash. That did not stop WF from charging my account and continuing to do so (five months later). Despite numerous sessions with them, I am at my wits' end dealing with their nasty phone "customer service" shenanigans. This is clearly the worst company on the planet.

Set up an appointment, expressly stating that I needed to take care of my & my recently deceased husband's personal, business and investment/IRA accounts. It was over a week before an appointment could be accommodated. I arrived along with several associates that were assisting me on the consolidation plans for the IRA’s & investment accounts. The bank had not relayed the information of what needed to be accomplished & the banker was only able to assist in the personal accounts. Several of my other & smaller banks have been more knowledgeable & professional in these processes than I just experienced with Wells Fargo. This meeting certainly did not instill confidence that Wells Fargo has the competency to be my primary bank

The bank provides no proactive alerts for declining balances — you’d expect safeguards for unusual account behavior, but instead, customers are blamed for not setting them up manually. The result? More penalties, more profit for the bank. After spending two hours on the phone disputing charges, not once did anyone mention I needed to act immediately. Even after expressing concerns about potential fraud and confirming days later that my account was secure, they hit me with another fee — this time for briefly dipping below the minimum balance. This is a textbook case of hiding behind fine print to exploit customers, prioritizing penalties over people.

Sunday Feb 2nd, however, Wells fargo confirmed that there were transactions attempted for Apple cash in the amounts of $2,517.98, 2,501.04, and $9,800.98 and $2,514.98 did post to account in 7872. Blocked due to potentially identity theft! That is roughly $18k in blocked transactions in one day! My account should have been blocked next, wells fargo has the ip address from fraudster's with their ip address who was allowed to change my username, email address, and password! This is the definition of unusual activity! Jason

My "free checking" account (Wells Fargo Essential Checking) went from no minimum balance to $500 min to $1500 min or they charge you a $10 monthly fee. This is an account I don't use much and I got charged $50. Company could care less when I called so I closed my account. Never coming back!

Probably 1 out of 5 times when I go to the website to pay a bill or perform a transfer, the transaction is halted with this message from Wells Fargo: "Your transaction can't be completed at this time. Please try again later. For questions, call 1-800-956-4442." The customer interface on their website is terribly unreliable. I have called the referenced number many times and they usually say "Just try again later. Maybe it will be working then." Usually, I am on hold for at least 15 minutes.

Upon cashing a paycheck from my employer who banked with them I was charged a $10 fee because I didn't have an account with them. That is completely unreasonable to charge someone to access funds directly in their system from one of their customers running a business account. Definitely left a bad impression on how one of the largest banks can be so greedy!!! I guess since they got busted scamming their customers a few years back they had to find a way to make up for the lawsuit.

If my finances were not connected to Wells Fargo I would change them. They have charged me 3 times overdraft protection when they didn't inform me about the overdraft. Usually when you have an overdraft they show minus amount then you pay it or they charge you, I didn't know they charged me because it didn't show as minus. The reason I noticed it is I seen the transaction. Usually I have so many transactions I didn't see it, this time it was at the top. When I called they said, "Oh you had pending transactions so we covered you for the extra that you don't have in your account." This is not the only fishy thing they do. They send late emails so you don't see that you are overdraft, they charge you for amounts hitting late night as they have giving you a full day for overdraft protection.

Have been a customer for many years and use online banking daily. The website kept telling me that my mobile phone was a landline and that I couldn't use it for Zelle. Although it accepted it to send money and it used it to text me notifications. I called CSA one and she said she would take care of it and that it would take 2 or 3 days to correct, Got an email that this broke my link with my Quicken so called back and got 2nd CSA and he said he couldn't do anything so I asked to be transferred to a CSA in the USA and he said sure and transferred me, while on the line with CSA three I got more emails breaking my account, I asked CSA3 if she was in the USA and she said no so I asked her if she could transfer me to a CSA in the USA and she said it would take a bit, would I hold, told her yes, then CSA4 came on the phone, told him about the phone number then the emails, 7 total during these calls, that kept breaking one thing after another.

Wells Fargo is the worst bank on planet Earth. Never have I had such a bad taste in my mouth when dealing with a company. Online staff are rude and unhelpful. One even made fun of me for asking a legit question about how to work with online banking. I would rather eat a pile of shit than refer my friends to bank at Wells Fargo.

Wells Fargo can and should do a lot better. They know how to smile, say please and thank you quite fine. Also, they try hard to solicit your business (with me anyway). However, they frequently drop the ball with other services and communications. I have now wasted two 50 mile trips to pick up foreign currency before departing on a major overseas trip. The currency was not there as promised the first time. This morning - wow - the manager Lisa told me that she was trying to help “pry the vault open”. YIKES! This does NOT inspire confidence, and not calling us to tell us they can’t give us our money, again, on time as promised - does NOT inspire trust. A simple phone call or text or email to alert us would have sufficed. Instead, all I got was “it’s not my fault. I was scheduled to come in late.” I think WF can and should do better.

Customer service is the most worst possible. I've been calling for 2 months waiting for a refund that is up to $600.00 by now. The response is always the same: I have to wait 10 days. I reported this to whoever listened.

Years ago, I set up my Wells Fargo Visa card to autopay the minimum balance. At the time, I was able to select this preference online. Now I went to change that to pay off the statement balance and was unable to do it after fiddling around their website for 30 minutes. I called them for support. They had me sit on hold while they transferred me to 3 different people. They sent me to online support, who immediately disconnected my call before helping me. I called back. They transferred me to another 3 people.

Outgoing CCH transfers are a disaster. Bill pay failures, included. The bank is abysmal, but I've cashed in on their incompetence. They've paid me $625 for opening credit card and checking accounts over the past two years. I've also earned over $200 in savings account interest using 15 and 12 months of free float. (Not using Wells Fargo savings though.)I keep a checking account open to automatically get credit card bonus interest whenever it reaches $25. Play their game by the rules, and win big!

I live mostly abroad for the last ten years and I am, as I write, waiting on a new bank card which was initially mailed on Sept 16 (it's Oct 22). I came here with a new card and, thus, needed (at five years expiration) two cards during this time frame (plus one more for a lost card). Wells Fargo has sent me nine cards in this time period, by snail mail. The last time I needed a card they sent it to the wrong country. It took seven weeks to get my card. I'm at about five weeks this time. I have had the worst customer service support that is imaginable. For example, I have a perfect good and still viable card in my wallet right now but because the previous card was lost in the mail. The service rep I spoke with cancelled not only the lost card but the card in my wallet thereby leaving me broke and with bills to pay.

Recent cell phone fraud resulted in my account being robbed. Caller ID indicated it was from Wells Fargo, it was not. However the caller possessed significant account balance and transaction information and was very professional sounding. Learned after the fact that WF will never call you on the phone. WF did not have our backs and clearly does not have very good fraud protection policy. Money is just gone. WF would not pursue the fraudsters or does not have the tech to do so. Our entire family with over 10 separate accounts will now bank elsewhere. WF will not help you recover your money and bank fraud methods are other worldly now. Beware, keep your money elsewhere, doesn't matter how long you've been a customer. Money gone ...

My main problems banking with Wells Fargo for over 12 years is that there online staffs are poorly and mismanaging personal accounts without properly processing withdrawals, by sometimes defrauding and stealing people’s refunds from merchants, and slowly processing early bill payments, doesn’t properly dispute transactions, charging extra monthly service fees, and quick to send bad report on transactions to the credit bureaus by ruining people’s financial reputation on regular basis.

This is the worst bank on the planet. I cannot tell you the nightmare I have been through. The branches in Teton County Wyoming are dramatically understaffed; there is almost never more than one teller, and often lines are out the door. Reaching an actual person in phone support is practically impossible. Do not ever do business with these people, under any circumstances.

Bought a new car at a Ford dealership. They use Wells Fargo for loans. Have gotten nothing but endless spam calls since. I can't stand this bank, I hope they don't get bailed as quick as the other banks when we fail as a nation for the umpteenth time..

DO NOT BANK WITH WELLS FARGO!!! I have been a customer for over 10 years, I had someone get my debit card information and stole quite a bit of money from me literally leaving my account with a zero balance. Their answer is to wait up to 10 days with NO money. I've not really ever dealt with fraud but once in over 10 years, but this is their customer service. I would advise anyone and everyone to steer totally clear of this bank!!! Should anything like this happen to you, they'll leave you and your family hurting too without a single care to locate the truth and fix the issue in a timely manner. Not only that, customer service and management will repeatedly hang up on you, even if you're being calm and just asking questions to gain understanding and try and expedite the help. I will be switching banks as soon as possible!!!

I have been a loyal customer of Wells Fargo for over 45 years, and I have always trusted the institution to handle my financial matters with integrity and professionalism. However, my recent experience has left me deeply disappointed. On October 10, 2025, I deposited a cashier’s check for $10,000 into my account via ATM to resolve an overdraft and avoid additional fees. The funds were mine, provided by a family member, and I specifically requested a cashier’s check to ensure a secure, traceable transaction and avoid IRS complications associated with cash deposits.

My experience with Wells Fago is so bad, I applied an online small business bank account and after more than a month someone talk to me over the phone regarding processing to open that account, he made me wait for 20 mins and still was not able to pull my record. When I showed my dissatisfaction and ask him to transfer my call to the representative who was on my case # ** he refused to transfer and after that long wait during my lunch break I showed dissatisfaction ask him to let finish our conversation, I will call later on. That very unprofessional guy in turn denied my application to open an account. I can open my account with other banks and will never go for Wells Fargo.

I can't believe this bank! Wells Fargo, they try as hard as they can to not help you when it comes to fraud. I had something crazy happen to me. Very complex Crypto Fee Fraud. Even with reports to the police, FBI, SEC, FTC, Attorney General, FinCen, FDIC, and others, Wells Fargo has denied every claim. They have forced me to contact the CFPB! I am guessing they are going to allow this to go to litigation with the CFPB. This bank actually fights against me instead of helping me! It's crazy!

Deposited my payroll check not realizing it was postdated. On Thur morning at 2am. Was told it would be available at 8am. Wasn't available until 2am. Paid a bill. Went back and my paycheck was gone. Was told I would have to call the fraud department like I was guilty of doing something illegal. I get a hold of them and they tell me because the check was post-dated they put a hold on it and I would have to wait until Sat at 8 am to get my check. The lady acted like she didn't even care that my account was going to be overdrawn. Saying they are responsible for the funds because it wasn't a banking error. How is it not a banking error when you released the funds before seeing that the check was post-dated.

Have never had an issue with Wells Fargo bank. Online banking, Zelle etc...I'm satisfied with my banking experience with Wells Fargo for the last 3 years. They protected my account when someone tried opening a different account in my name. I feel my money is safe and secure against fraud with Wells Fargo. Thanks, Wells Fargo for great customer service.

Wells Fargo stole $1311.74 from my account and are refusing to deposit it back. I have a very old CC debt that I have payment arrangements on. I am a senior with financial hardship. They do not listen.

Terrible bank to deal with. Terrible with beneficiary accounts and anything to do with estates. Wells make a sad time in anybody's life and makes it worse with delays and excuses. Americans, keep your money anywhere else.

They are a joke. Even when you have money in your account they put your account in the negative. I'm switching banks asap! Do not bank with them. I repeat DO NOT BANK WITH THEM! Especially if you don't want to be screwed over.

They lost 4,00.00 of my money. I have been calling daily for months and no response to my complaints. They are still investigating where my money went. The head of investigating team said still investigating where my money is.

I was charged $10 for cashiers check. Shame. Long line and in the past, cashiers checks were a courtesy. My other bank charges $3. I wasted my time and money coming to Wells Fargo. I will be moving my direct deposit and closing this account.

I am an customer with an individual checking, savings and Mortgage account with WF. I use their bill pay service regularly, but have run into issues. I am also the Treasurer for my Church who had their checking and savings at Wells as well. I used the WF bill pay for their bills as well. WF did not give me a separate login for the Church's accounts. That went from a little annoying to really annoying when I would have WF bill pay send money to one of my vendors, and WF would tell the vendor that the money was paid by the church. Yes, the money came out of my account, but the attribution was from the Church and not me. The Church has since moved one, and there have been no issues for some time.

I see the other reviews and wow, I'm sorry that some many of you had problems with this bank. I am writing from Las Vegas, I live across the street from my bank I love it. When ever I come in, Cynthia the manager, always comes to me running, greets me by my name and is always helpful. I wanted to leave a review some where and say maybe not all branches are that bad. This is my daughter's account but I used her account to write this.

I paid off my mortgage September 23rd 2025. They're still holding onto to my escrow funds. They claim they have fifteen days to hold. Zero balance. No money owed. l own my home free and clear yet these shenanigans. They claim they gain no interest yet if hundreds to thousands also have extra funds that can add up to millions in interest alone. To them. Just look at their past history sneaking around the law until they get caught. The department handling this is called Enterprise Complaints Management Office. Yes 800 853 8516. Any lawyers or anyone else that is getting strong arm and want to file a class action law suit? They give no reason to get it to you immediately.

I’ve had enough. Chase is now going to receive ALL our banking. Wells Fargo has been a miserable experience. Anything they deem as questionable… the card is closed. Go to Chase—much better service from our experience. Wells Fargo has been a nightmare.

Their security department is the worst ever. When we had an issue the so-called CS person didn’t like the way I talked to her and she locked all company credit card and checking accounts. When I got our WF relationship manager involved and he escalated the issue, they advised the CS person didn’t have the authority to lock the accounts. We are beginning to close our WF accounts after being a customer for 35 years.

One of the worst banking organizations I have ever dealt with. They don't know how to treat their customers with respect and always changing the rules and charges to screw their customers. I dealt with them far too long (over 15 years) and finally had the last straw. Even though it was a royal pain to change all my direct deposits it was worth all the pain I had to go through. That was the reason I had stayed with them. The parent company has no ethics.

I received promotion for my Wells Fargo account in the mail to transfer balances to their card for 12 months, 0% interest. I used my online account to transfer the amount to my card. Once the payment showed it was posted on the other account, I checked my Wells Fargo account and it said it was over the credit limit. Shortly after the account no longer appeared on my online account summary. I contacted Wells Fargo and they told me they decided after the transfer my credit limit by $19,000, meaning I was over my limit and will not be able to take advantage of the 0% financing. Mind everyone reading this review, I have excellent credit. Sounds to me like a scam to make customers transfer balances and still charge the high interest rates once they show you are over limit. I have taken steps to cancel all of my accounts with Wells Fargo and suggest everyone who reads this to take caution when dealing with them.

I always experience online fraud almost every month, each time they change my card. I don't know why they don't have enough online protection at all. They change my card almost every month, very inconvenient.😡

I have an 800 Credit Score and I make over $700,000 a year. I was given a $1200 Credit Card limit after ruining my credit score for the next 2 years (yep -6 points now). What a waste of time and money they cost me!!

Sandy left a very rude message at our business demanding an EOI for a policy not written, and accusing us of not responding when we did indeed respond. She then turned around and claimed that it was our office that was rude because we are not able to provide the document requested to her. Email was **. I definitely will not be recommending Wells Fargo to our clients.

I have been waiting for more than two months for a document to register my vehicle in another state, I made my last loan payment that I took with them in the year 201, now I have the license suspended and I can't do anything without my license, the vehicle title department is the worst customer service that can exist, every time I call it is the same lie and the same process that is never true.

If you are doing business avoid this bank, I was with them since 2021 to 2024 I applied for credit card and was given 2500, I applied every year and was denied. I move to Bank of America and was given $15500 after 3 months with them, meaning I wasted my time with Wells Fargo a racist bank.

I’ve banked with Wells Fargo for many years. Over these years, I’ve experienced some really unfavorable things. Today, I tried to have something notarized and they said the person had to be a Wells Fargo customer. We tried to do that and they said we need two forms of ID. That’s the whole reason I need it notarized. I’m so tired of people saying you have to be “part of our club” (so to speak). This world is becoming more and more greedy the older I get. I also just had my card stolen and I needed to pay my bills and couldn’t pay until I received my card. They said that I could use my bank routing number but I definitely don’t want to put that out there for the public to grasp. This is not the greatest bank. If you want a good bank, try another one first.

My son died, and I got the executorship. They want to pay all heirs before debts are paid and will not release the funds. Absolutely ignorant employees on probate. Horrible Banking. Last resort to use as banking.

Have been trying to get our escrow refund of over $1500 since Apr 3, 2025. It is now Sept 16th, 2025 and after 6 long phone conversations and assurances that it will be mailed to us, we still have not received it. First, they mailed it to an address from 7 years ago, while our information has been updated all of these years. Then they claimed to have spelled our street address incorrectly. Then they said they would cancel the check and deposit the amount they owe us into our account. After months of more waiting, they now claim they need to mail it to us again and that it would take 10-14 business days. It's been 3 weeks and nothing. When I ask if there is someone up the chain I can talk to, I get told no. Also, then we had put a large sum of money into a high-yield savings account earning 4% and after a few months, they dropped it down to .01%. Horrible bank!!

I've used WF for over 30 years. The last few years they have become miserably bad. They charge high fees, pay negligible interest rates, they no longer do mortgages, home equity loans, or car loans in this area. What DO they DO? They provide consistently poor customer service. Ever walk into a multi-billion dollar bank that has no cash? Has ATMs that run out of cash before noon? Many very questionable practices that will leave you frustrated. But their call center will repeatedly tell you they appreciate you. (Hint: It's a lie!)

Pikesville, Maryland location, I was denied service for being a ** MAN on a bicycle 15 minutes before the bank opened. Baltimore County Police called and all. Tell Corporate thanks! I will be seeking further action.

If I could leave a negative rating I would. A couple weeks ago a fraudulent check was deposited into my account (not by me). They reversed reversed the check and made other adjustments (which I’m still trying to get answers to) causing my account to be in the negative. They have since put a hold on my account so nothing can be deposited, (so now I wait to see what will happen with my paycheck).

The real insult is the disparity between this experience and the rewards given to the bank's executives. While small business owners are the engine of true price discovery—producing the goods and services that create real value—the bank's leadership is receiving enormous compensation.

Be warned not to get a credit card through Wells Fargo. I currently have a 29% interest rate. I called to see about getting a lower rate and was told that they just don't do that. The girl I spoke to seemed to take some sick satisfaction in saying "Unfortunately" blah, blah, blah. I've been with them for 25 years, ALL of my accounts are with them. Not anymore. It's worth the hassle of changing all of my bill pays and direct deposits to NEVER have to deal with them again. Don't get me started with the lack of help you get in a branch. All they want to do is show you how to use the app and ATM.

The fact that Wells Fargo does not verify checks is BS! On another note, we have been told you can't do a dispute in the branch, the customer would have to call a number. So instead of helping a customer that walks in, you send them right back out to figure it out on their own. Do you even care about your customers?? Or are they just a number for you?

I am a disabled veteran, and they were my mortgage company. I say were because they sold my loan. No reason given, I wasn't late, no payment issues, nothing. No reason for choosing not to do business with me. I will never do business with these people again.

I have spent countless hours tying to update my mother's address to my address on an account we share now that she is living with me. People keep telling me some story that sounds made up on the spot about how it will be NEXT month before it is changed on the billing statement. This has been going on since March and now, in September, I was just told it will probably happen in October (sure it will).

Worst bank ever!!! They will close your account without warning. Do not trust them with your business. They will say they sent out a bill, but didn't. Ivan in customer service is rude and sounds like a 12 year old boy.

I deposited $1800 Friday @ a WF in Placerville, Ca. My receipt says $400 available Friday with the balance available Saturday. We made purchases Fri. Suddenly the whole $1800 disappeared. Consequently, my account became overdrawn. Now they say it won't be available until Thursday. Completely unacceptable!!

After 23 yrs with this bank I had to withdraw my money. Even after a call the week I took my money out, the customer service agent said there was no record of my call 2 days earlier. At that point I made up my mind I had, had enough of a financial institution that does not care about its customer's money. While they used my money to grow they gave me below the market value of mine.

Wells Fargo used to be a great bank but they have turned into the worse. Customer service and concerns are at the bottom of their list. Profits are definitely at the top. You would think a non-profit company like ours that have put millions and millions of dollars through WF would have a business banker looking after their needs. Not so. If you have CD's do not expect a banker to give you a call to ask if you want to roll it over. Quite the contrary. You realize it is a few days past renewal and call only to find out your 4.25% is now getting you .001% so WF can lend it out from 4-9%. That is GREED! You set an appointment with a WF investment banker to invest a half million in a CD, wait a week for the appointment and they are a no show. When called do you think that person would apologize and say they would get there? No. They just give a lame excuse after ruining your day.

Wells Fargo continues to take money from customers through overdraft charges. This isn’t surprising, since the company has a long history of similar practices, but it’s frustrating to see it still happening today. In my experience, these overdraft fees feel less like a service and more like a way to steal from hardworking people. I want to be very clear: Wells Fargo will not get another cent from me. Customers deserve transparency and fairness, not hidden traps in their accounts.

I was just informed that I will have to drive 85 miles to the nearest branch office from my home to meet with a banker to request the release the full amount of a CD I have on deposit with them into a checking account with them. I have been a customer with Wells since 1996 but this is crazy. I am not asking for the money to be transferred elsewhere just removed from a maturing CD into another Wells account. I have made this same transaction with two other Banks/Credit Union in the last two months over the phone without any issues. One of the previous CD's was even transferred out of the bank to another bank immediately without issue. I will be moving my accounts out of Wells to a bank that knows it's my money to use as I wish when I wish to use it not theirs.

I called the main branch and emailed the documents to them as the lady in that department requested. When I got to my appointment the next day at the local branch they had no record of me sending the documents. The associate seemed incompetent that I dealt with so I ask for a Manager who also seemed incompetent. This bank is terrible with rude employees in Shelby, NC. Maybe that's why they were not busy both days I was there that any other bank could handle in 15 minutes, closing my mom's account for probate.

Hello. So I've had a long history with the bank, I've always had great things to say about this financial institution. I went about 4 years banking elsewhere. This past May I decided to return to Wells Fargo. Reason being I'm receiving (to me a huge) settlement award probably the most money I'll ever see in my life so I tried to plan this out as best as I could. I open the account in May and found myself filing a claim for a double charge on my account, the amount was 1k. This made my account be overdrawn. I was only given a partial temporary credit of $200 a week into filing dispute among other small charges. I get a call letting me know that my account is due to be closed as of 17th of this month citing security risk.

I had requested a wire transfer from my main bank to my Wells Fargo account on 8/8/25. To date Wells Fargo is stating that they did not receive the wire transfer. It's been almost a month, and they cannot locate my funds. I won't bore you with all of the details, as it would be too much to read through. I downloaded my call logs from Verizon and estimated that I have spent a combined 9 hours on phone calls trying to resolve this issue. I have filed a complaint with the BBB, and also the CFPB. My case has been passed from person to person at Wells Fargo, I have called the branch, their customer service dept, their escalation dept, and I have escalated to a manager, and I still have no answers. Tonight, I had to file a police report as well. It was confirmed that the money was wire transferred to the correct bank account at Wells Fargo, using the correct routing number.

Extremely disappointed at Wells Fargo. I asked Father John at my church to write a letter supporting my lovely wife “Nanuli she’s from the country of Georgia” . for the USCIS the document was supporting us for Nanuli citizenship. We walked in but was extremely surprised that they wouldn’t do it because Father John didn’t have an account with them. I said the letter that he is signing was for me. He brought his driver license as an ID. But she still wouldn’t do it. I am a notary for the state of Florida & all I need is someone ID which could be a passport, driver license, or an ID from the Florida driver agency. Very bad business for Wells Fargo not to mention that I have been with them for over 40 years and my checks are in the 10,000 range. The location was at 950 N Orlando Ave, Winter Park, FL 32789.

Well Fargo has worked out well for me. I do personal and business and they have done a good job. I have used them for over 30 years. Great business sector and professional people. I would recommend Wells Fargo.

I recently needed to refinance my house because I had a situation with the bathroom, resulting in a need for a full gut of the bathroom. I have had a mortgage with WF for 25 years, so felt that they would be the best option. I was wrong. Five minutes into the process, I was told that I needed to pay $995.00 for the application processing.

Wells Fargo decided my friend of 2 years was a scammer and closed my account without notice. I have access to any money to pay rent or buy insulin. They signed a death warrant. When I try to do anything to get my account free I get the runaround and they just say nothing they can do. I've been with the bank 44 years and they treat you like a criminal.

My Dad has a Wells Fargo checking acct only. This bank is giving me a runaround about a new unauthorized checking account opened in his name. My Dad is 100 yrs old with Dementia, he doesn't drive and can't even write out a check. I put a review on Google about my situation as my Dad's POA, explaining the fraudulent actions on the part of this bank. I get a call from Sean from their corporate office. Who has no idea of the issue, saying he can't speak to me about this account because it's under my father. Ridiculous and totally a scam to want to speak to my Dad only. I would not recommend this bank with their current rules, regulations and totally absent empathy for their error. Close the unauthorized checking account now!!!! Why do I have to continue a fight with corporate??? No money was deposited and I want it closed now!!!!

Just a terrible experience. I have banked with these people for 20 years, but my recent interaction completely changed my impression of them. I am the executor on my father's estate and had to spend a very, very long time opening an estate account to manage the funds for the estate. I had to bring all sorts of paperwork to the branch (20 miles away) and was there for hours opening it. That was not the problem as the branch did a great job. Here is the problem. The estate account balance was at zero dollars for a while and Wells Fargo decided to close the account with the only notice being a sentence or two buried in an electronic statement. No other advance notice was provided and now the account is closed. I have been on chat and email with numerous "escalated representatives" and every one says they cannot reopen the account.

In 2024, my husband and I entered into a signed settlement agreement with Costco related to defective work performed by their endorsed vendor, Reborn Cabinets. Afterward, Costco alleged we received a “double payment” because of a Wells Fargo chargeback. What is troubling is that Wells Fargo confirmed the chargeback was valid, yet their account records did not reflect this consistently, creating confusion and supporting Costco’s false allegations. This raised serious concerns about the reliability of Wells Fargo’s recordkeeping and its willingness to allow harmful narratives to persist against consumers.

The worst bank in the world, never be their customer. I’ve had it for 8 years and it’s never useful for anything. I bought my 2 cars with other lenders, I repeat, terrible. They send you for loans and after you apply, they tell you no. DON’T WASTE YOUR TIME. THERE ARE NEW AND BETTER BANKS.

Easily one of the worst banking experiences I've personally ever had. Their customer service is atrocious and charging $35 for an overdraft fee? And without warning or a notice? That is bogus and the same practice that landed Bank of America in trouble years back.

The worst customer service experience ever on my deceased uncle's account, in which I am the executor of. The right hand doesn't know what the left hand is doing. No one provides proper assistance in completing forms and when they are completed, they don't call you to follow up on status and I anything is needed. They have made a very difficult situation even more difficult. No one show empathy or willingness to go the extra mile to help. It's been almost a year and we still can't get things moving. Horrible, horrible, horrible customer experience.

I was recently pickpocketed while on vacation a few weeks ago. The person made 20 transactions and Wells Fargo allowed 4 of them to go through and declined the other 16 (thank God). Despite me reporting it, having a police report, speaking to 4 separate costumer service agents (all out of country), they will not return my money. I am out over $2k. Your money is not safe here, I would give this bank -5 stars if I could!

WORST BANK EVER. I was notified by Wells Fargo via text of fraud alert. I immediately called them and confirmed all the transactions they questioned were fraudulent. They told me to wait 10 business days and after the 10 business days I called to get an update. They proceeded to tell me that it was denied and there was nothing I could do. I filed a police report and everything and still denied. It was terrifying enough that I was robbed in the first place but now my own bank is robbing me. I called multiple times to try and speak with a supervisor. Left on hold for hours and unable to speak to anyone that could help me just transferred over and over again until hung up on. I am closing all my accounts and bringing my money elsewhere.

We have tried 4 times (at the bank) to close an account. I've also called several times and WFB says it's an LLC so it must have the Articles of Dissolution. That LLC from 2017 was never used. So, each month, we put money in the WFB account to cover charges (just bank fees) and call and call to close or get my name off of the account. I've talked to other banks, and no one seems to understand why it is so difficult to get my name off of a WFB account. Zero balance due on the account, just want to get my name off of the account.

I would not advise anyone to have anything to do with Wells Fargo. They are big liars. Wells Fargo will steal money out of your account and tell you one thing and it's not what it will seem to be. Please don't bank at Wells Fargo. If you have an account with them closed it, and go to another bank.

I have used Wells Fargo for over 30 years, same branch. 8 years ago I experienced such abuse I was unable to work for over a week. I am 79 and a psychotherapist who still works. These people were quite late for appt. and once never showed at all. Then decided that I would have to call an 800 number and that next person wanted me to contact yet another 800 number. I knew I was just being played because of my age. I continued to be soft spoken and polite and said, "Please can't you just go ahead and help me with this since all of what I have already gone through"? After a long silence she agreed.

Next day grace period. Not covered with my direct deposit. That was there in time. They allowed multiple charges to overdraft in a 2 day span charging 6 over draft fees. Like a 10 dollar charge with a 35 dollar overdraft fee. I don't want to have the overdraft to happen.

❌ NO STARS — Wells Fargo Froze My Paychecks Because I Don’t Look “Creditworthy Enough” > On August 12, I deposited a $12,000 check at Wells Fargo. They told me it would be available the next day. It wasn’t. Instead, they froze the entire deposit — and then froze a $194 paycheck I deposited right after that. No call. No notice. Just locked me out of my own money.

Wells Fargo is a terrible bank! Stay away from them! On July 3, 2025, I closed my account by phone and requested that the balance on the account be sent to me via a cashier's check in the mail. However, the cashier's check never came after four weeks. On Monday, July 28, 2025, I called the bank to let them know that I had not received the check and to request that the check be reissued and resent, as it was probably lost in the mail. I was told that for the bank to reissue the check, I would have to complete a "Declaration of Loss, Theft, or Damage of a Cashier's Check" form and then wait for 90 days. Alternatively, I could purchase a bond (insurance, I suppose) for two cents on a dollar for the total amount of the check that was lost, whereby the bank would be able to reissue the check immediately.

Thank God for Riverview Bank! I will never set foot in WF again!

The sad part is that I have banked with them for more that ten years. I needed help with an estate check, A, told me to do one thing while B, told me to so something else, the website was misleading in me trying to perform the task I needed assistance with. I was told to go to the bank which I did, I was required to upload all document, which I did, then told to schedule a visit with a customer service rep. to then end up sitting there for an hour to get no help with the issue. Then told to do what I had already done all over again. To finally get someone who then said NO! We can't, two weeks of this. Contacted Bank of America and one two three it is now done and resolved. I WILL BE CLOSING MY ACCOUNT!

I started out banking with all of the Wells Fargo predecessors in 1974. Wells Fargo's acquisition of Wachovia Bank was an absolute disaster. Wells Fargo has zero customer service. The customer service in person or by phone is dismal. I would NEVER recommend Wells Fargo. I have numerous accounts with Wells Fargo -- which makes it hard for me to move my business. I am reaching out to other banks to see if they can transfer my accounts.

I received a text message asking, if I recognized a transaction when I answered no I received a follow-up message, telling me to call them? So I did, they took it upon themselves to cancel my card due to that transaction that I did not recognize. Now in general, That's a wonderful thing for them to do to catch a fraud transaction. But to cancel my card without my approval is unacceptable. That's my money, and you just took away my access to it. This is happening hours before I have to leave to go out of town tomorrow morning now. I have no access to my account and no alternatives given to me, just sorry, we'll mail you a card in seven to ten days. This tells me they're concerned for their customer is minimal At best! This is coming from a customer of almost forty years. And now they have lost me! Wells Fargo just left this 40 year customer out to dry! Thanks Wells Fargo.

Wells Fargo is the least customer focused bank I have ever had the displeasure of doing business with. I disputed a charge and they locked my account, as they should. When I called to have my account unlocked, so I could pay my bills, I was told that I had to acknowledge and pay the disputed charge to unlock my account. I didn’t initiate the charge. Why on earth would I pay it? Now I’m on the hook for almost $300 that was not initiated by me just so I can pay my bills. As soon as my paycheck clears on Friday, I am pulling everything out and closing my account. A credit union would never.

Tellers are rude and obnoxious. Wells Fargo hired **!! Stay safe. Stay away. Wells Fargo; try hiring some prettier, friendlier, tellers. Get real. We took all our $230,000 Out to 5th 3rd Bank. So much better...

From teller to telephone support, WF bungled a check order leaving at one time 3 separate orders. Only the 4th of a string of bunglers corrected the chaos. They still charged $30 despite the clear carelessness and the waste of 2 hours of my time.

The worst service over the phone. Rude and not even knowledgeable and have the nerve to be sassy with me like I was wrong then proceeded to click to the prompt where it says rate the call or whatever. The fact that I had to correct her about my account and she couldn’t take that is horrible service. The fact the calls are monitored and she still had the nerve to play with me. Make that make sense. It’s her job to give me resolution period. Regardless if she likes it or not. I never felt so disregarded in my life. I want to leave Wells Fargo. Never received good service.

Poor Customer Service. I’m extremely disappointed with Wells Fargo. They mailed me checks connected to my credit card, boldly advertising 0% interest—which sounded helpful at the time. What they hid in nearly unreadable fine print was a hefty processing fee. When I used one of the checks (thinking it functioned like a regular check, since I’d never used one before), I was shocked to find I’d been charged $101 in fees.

I’ve had a Wells Fargo business acct for 20 plus years. I had an overdraft because the account was $3.00 short and was charged $35. I had another one 10 months ago and was informed they give ONE credit per 12 month NO EXCEPTIONS! I will be moving my acct to another bank as well was my and all three of my daughters' personal accounts.

This bank fees are outrageous! $3 per ATM transaction unless you go to Wells Fargo which they have less and less branches. Sometimes they have no branches. I wonder why that is! No courtesy or convenience for a senior citizen small business. I paid 43 three dollar fees in seven months and the courtesy credit was $6!!!! Unreal! Stay away. They are FEE CRAZY!

Just switched our accounts to this bank several weeks ago. Made the initial deposit into the checking and savings accounts using a check from the credit union that we have decided to discontinue doing business with, however, left the credit union checking account open temporarily because of direct deposits, auto pay, etc. that had to be changed and which take time.

I applied for and received the Wells Fargo cash card. I use the card to help pay for my daughter‘s wedding charging up to the limit every month and paying it off. Online it would show a zero dollar balance but then you try to use the card and it would tell you you were over your limit. I would call customer service and they would tell me there was a hold on my payment. It would be six days then I would question it saying, but it’s already been eight days And then they would change the story. I asked why the hole was on since it was a ACH transfer. I was told they did not know. Only the credit department could tell but no one was available. Filed an official complaint and was told I would hear back within 2 to 3 days. It is now been months. Still yet to hear back from anybody. Canceled my account. Best thing I ever did. The 2% cashback on all purchases was not worth the headache of dealing their customer service department.

Wells Fargo does not protect its customers at all. Filed a fraud alert the exact same day the charge was placed and they did nothing to protect us. Denied our claim of $6,100.00 even though we told them we got scammed over the phone. Called within minutes and they would stop the transaction or reimburse us. Customers of over 25 years, they told us to simply go pound sand. Don’t do business with a company that won’t be there when you need them the most.

Wells Fargo is terrible. I am moving all my accounts from it. I avoid going to this bank and this branch because the service is so bad. They don't know how to help. I scheduled a meeting (which I avoid). Someone named Julie called me once which I missed. She called from ** and she told me in her voicemail to call her back at that number. In the span of 2 days before my meeting I called that number 6 times at different times during the day but no one answered. To make matters worse not only could I not leave a voice message. After several rings this is the message that phone number says, "Thank you for calling Wells Fargo. You have reached a number that does not support voicemail. Goodbye." (Try it).