Wells Fargo Reviews

I've been with Wells Fargo for 8 plus years and these branches are getting worst and worst. I had over $30,000 in savings, I tried to take $20,000 out on 05/01/26 from the branch down by Newport mall JC. They wouldn't give me $20,000 because they apparently didn't have it, so they were able to give me $10,000. So I left and went to another branch in JC Journal Square. I asked for $10,000 out of my savings and was told they were not able to do so because I would not tell them what the money was for. They had me there over 1 hour, making phone calls to verify if I can take $10,000 out of my savings to only be denied my money. I was told to come back in 10 business to try and get $10,000 of MY MONEY!

We moved to mexico, from Washington state. We've let them know this. Every single purchase I try to make gets rejected. We have to call over and over to get our account "unblocked". Just for it to immediately be blocked again. We've been hung up on about 13 times total in the past week. They don't have any control over their own banking system. It's all automated, and they can't do anything about it. I tried to buy groceries, and it got rejected and unblocked 4 times in 30 minutes. By the time we got home, we couldn't use the dairy products or meats. I've been told that it will keep happening, and they can't help. I've basically been banned from being able to spend my money, unless I have their consent. I didn't realize traveling/ moving wasn't allowed. Just bad business all around. Next year would have been 10 years of banking with them, but I guess not anymore.

In 50 yrs with this company, the worst call to customer service ever, makes me want to switch banks!! I wasn't transferred to 5 different people just to get 2 questions answered, they cut you off while you're talking and transferred you to others. The people working these days in any business, is just for the paycheck and couldn't care less about the customer!! (Very few are caring.) I will do my best not to call C. Service anymore until I find another bank!!

Wells Fargo is very helpful friendly and explain everything to you when you’re setting up an account.

In April, I was a victim of identity theft. Hackers accessed my laptop, took over my Wells Fargo account, and used Bill Pay to transfer $35,000 out of my Wells Fargo Checking account. When I immediately reported the fraud, Wells Fargo’s customer support was lukewarm, reluctant, and completely negligent. They did zero investigation and quickly denied my fraud claim, falsely claiming the transfer was authorized because it came from a "valid device." I had to do all the detective work myself. I tracked down the destination institution, Interactive Brokers (IBKR), and contacted them. Even though I was not their customer, Interactive Brokers was incredibly helpful. They acted immediately to freeze the account, disconnect the hackers' devices, and secure my $35,000 intact.

Horrible experience! We had a fraud on our account. It looks them more than 2 months to get our money back. After this, they told us, they will close the account for security. Going to the branch, to open a new account, we have been told, Wells Fargo decided to end the relationship. 😀 😄 😉 So we also closed 3 more accounts with them, of course!

The Goodyear, AZ Wells Fargo branch has consistently provided the worst customer service I have experienced! The branch is chronically understaffed. While the lobby is often full of waiting customers, employees are frequently seen sitting at desks staring at their computers instead of assisting people. Simple requests, such as a PIN number change, require long wait times and cannot be handled quickly at the teller window — unlike Mountain America Credit Union, where this can be done immediately.

I opened an account in Wells Fargo on March 20, 2026, but the next day I got a mail from Wells Fargo bank and I was told that there was an issue with my check and my account would be closed on 4/6/2026, actually there was nothing wrong with the check I deposited since the funds had been transferred to the new account from my other bank account. Then Wells Fargo consistently refused to refund my money. I have contacted the bank to refund my money for 5 times, each time, they told me that I would receive the refund in one week, but it never happened. So far, it has been two months-as of today, and Wells Fargo still haven't returned my money. It is truly unbelievable. I feel like I am robbed by Wells Fargo.

Customer service sucks so much. Been banking with WF my whole life and never once have I encounter this pathetic Customer service. Instead of understanding and helping. They are getting mad. How do they even get the job with such an attitude? Go get a different job if you can't even control your anger.

Branch Manager, Norma **, refused to deposit my 401K check into my savings account because I complained of the racist behavior of her employee. I requested NORMA ** to contact the information on my retirement check and she refused. I requested that she deposited my check into my savings and it will clear in the 5 to 7 days hold placed on checks. NORMA refused stating that service is no longer available. NORMA'S behavior was perceived as very condescending and racist. She needs training on good customer service and not getting caught up in her evil feelings.

I was with this bank for over 6 years, I never had any issues with them until there was fraud on my acct. due to a deposit that came thru electronically, I went into the bank to discuss the matter at hand, we were there for an hour or more, we left the bank and I got a call from their fraud department telling me, "I am sorry to inform you that we will no longer allow you to bank here." They turned off our atm cards, they refused money to come in. All my bills bounced and they still have not returned us our money that was in the acct, Come to find out it was Wells Fargo bank that made the error and they refuse to acknowledge me, meanwhile I am behind in bills. Thanks to this creep that runs the banks and the fraud team, We have been waiting a month now and they still won't give us our money, This is ridiculous and untrusting bank. I will never ever speak good about wells Fargo ever again. STAY AWAY from this bank.

Always a problem with WF. CASH DEPOSITS suddenly are not available the next day. They should be available immediately. STAFF - what staff? CALL - wait an hour until they answer or not. ATM - always breaking down.

I had a bad experience with the South Park Branch. I have been a Wells Fargo customer for more than 30 years. I will never go to the South Park Branch again. They were short with me, said I had wait 45 minutes to see a personal banker, and suggested call the 1-800- number.

I found a customer's card named Miss Myers. I was put on hold for 35 minutes trying to report one of their customer's cards lost. Then put on hold for another 20 minutes trying to get their card sorted out. Then after all said and done they told me to throw it away. Damn I would never bank with Wells Fargo.

Signed up for a Wells Fargo checking account years ago which I do not use regularly. I made sure to deposit the minimum needed to avoid monthly service fees. They silently began charging me a service fee after burying the notice in monthly statements (I have never overdrawn). They never sent a separate notification and had me agree to the new terms of service. DO NOT USE THEIR SERVICES. There's no telling what new hidden/surprise fees they will charge you and are unwilling to reverse these fees. They are able to steal from you by hiding behind shady rules and practices.

They are the kinds of sorry but never help. Most worthless bank. If you have any money other than paychecks, run far from this bank.

A Volkswagen dealership put me in business with Wells Fargo with an auto loan. The dealership staff were extremely dishonest and told me that a total of more than $10,000 of additional products and services were required in order to get a loan. This was Gurnee Volkswagen. My spouse and I were both present and we were basically kept at the dealership in an effort to confuse and distort information which eventually worked. Horrific experience. After leaving the dealership, we were shaking. We soon realized looking at the documents, they had taken us to the cleaners and inflicted emotional harm on two older adults with severe medical problems.

I had an extremely frustrating and disappointing experience with Wells Fargo during my mortgage loan process. What should have been a straightforward transaction turned into months of wasted time, unnecessary expenses, and poor communication. From the very beginning, I provided all necessary information about the property, including details that should have immediately flagged that the community only accepts FHA loans. Despite this, I was guided down the path of a conventional loan for weeks. This was not a small oversight—it was a fundamental mistake that any competent lender should have caught early in the process.

I've recently opened a checking account with $160,000.00 and within 2 days, these soulless monsters began snide little tricks to hold up any financial obligations I have to meet on a timely basis. After expressing my desire to withdraw my funds and close the account, I was told that my recent spending was erratic and suspicious. Whoever asked for any money advice? Certainly I never did. In essence, they should be shut down and dissolved!

1) 3 bars of music repeated over and over on hold for 30 min. Imagine listening to only 3 bars of la-la-lala-la-la-lala-la...for 30 min over and over - that is the first crazy offensive non-sensitive customer treatment. Then you finally get through and try to ask agent to please allow customers to choose option for no music, and then that never gets fixed, again every year to year every time you call they cannot even provide full song, or option for peace during 30 min holds, or play something else than 3 music bars over and over - that is mental abuse!

One star is actually too much for this branch since Mrs. K. ** left this office! For many years my wife and I have been a customer at this Branch and knew Mrs. Karina ** since she starting to work at this office, a person we trusted, when we lived in Boston and She was our preferred Banker!! Since she left this Branch, service became a joke, unprofessional worker took over handling our account and being very rude on the phone with me, interrupted me while talking to her, when she complained about my wife's email she received after writing my wife a FORM letter, like we were customers NOT KNOWING the rules, regulations and bank agreements!! We are really not appreciating this kind of treatment and we are appalled how this ended! This Branch is going down like a sinking ship, with the kind of service been provided from now on!!

I have to agree that Wells Fargo has terrible customer service and overall attitude. I have been with them since 2010 and had 5 credit cards with stolen identity. Twice fraudulent charges were on my card when my card was being mailed to me. It seems like it's an inside job. When you call for customer service, be prepared for an hour long phone call and hope your problem gets resolved. They have terrible rates for loans and overall just don't seem to care about you the customer. So sad.

Representative Jackie from the Second Level of Escalations loses her patience with the customer very easily; adapting a defiant tone, she quickly issues a "yes or no" ultimatum regarding her proposal—which defeats the very purpose of the conciliation being sought. A terrible employee.

Wells Fargo is garbage -- worst customer service and interest rates.

This bank charge you hidden fees and is actually one of the worst bank in usa.

Do not get a credit card with Wells Fargo. I got a American Furniture card through them and got the balance down to 1200.00. The promotion period ended and they ended up charging me 720.00 in interest. When I asked them to break the interest charges down to me to explain why it's so high, they refused to do it. I been with this company for many years, and they refused to do anything for me. I ended up canceling the card and will take my business somewhere else. Do not do business with this company.

Most pathetic phone customer service on earth. Supervisors don't care about customer complaints. Was lied to multiple times.

This review is about Wells Fargo’s fraud department and phone customer service, not any specific branch. At the beginning of March, my account was compromised and my login information was changed without my authorization. I immediately called Wells Fargo, and while I was on the phone reporting fraud, an unauthorized Zelle transfer of $1,800 was sent from my account in real time.

I started this bank about a year ago. This bank has good perks. You get to choose your card and 2 day early deposit. You ask then why you give them stars so low. Well first off I would get paid early. I would start using my debit card. The money would come out. Then a day or 2 later. I noticed that it would pop up on online banking pending. It would take out that amount again and date it for that day. I was like that's crazy that done come out. I started noticing it happening a lot. I called the bank to complain. Everything looked as it was in order on online banking. They were double charging me sometimes for the same purchase made a week ago. It takes so long to clear on everything. I believe it screws everything up.

I got scammed in November. The person said they were going to refund me, and accidentally hit my card with 10,800 dollars. Wells Fargo refused to acknowledge that it was a scam, charged me the 10,800. Even though the police said it was fraud and I had emails from the person saying they would refund me, and Better Business Bureau had posted about the scam from the same number and email that had contact me, they refused to do anything. I will never spend another dollar with them again. Ruined myself and caused me to be so stressed I miscarried.

I opened an account then needed the money before my debit card arrived to my home. I sent a wire transfer to my own father who shares my own last name. My account was flagged for fraud and the bank wanted me to drive 3 hours to identify myself. I wonder who these people are to tell me how to spend the money I earned. I will be filing a formal complaint and pursuing other avenues.

I deposited a $4,000.00 check from one of my bank accounts into my Wells Fargo checking account via their ATM, but I was only credited $4.00. I asked the branch manager to correct this obvious error, but he said he was unable to do so. I then called customer service and filed a claim, and I was told I would receive a response within 10 business days. This is the second time this has happened at this branch, and as a result, I am closing my account.

Avoid this branch. I’ve been a Wells Fargo customer for over 15 years with a spotless record—no bounced checks, no fraud, no issues—and this is by far the worst banking experience I’ve ever had. I deposited a cashier’s check from a long-time, reputable client. At the branch, I was kept waiting for over 30 minutes only to be told the check “might not be valid,” with no real explanation. I then deposited it via mobile—funds became available immediately. I tried to withdraw $600 (money that was already in my account before the deposit) and was refused.

I deposited a check via mobile deposit. The check was dated for the next day and i knew it shouldn't be available until the next day. My mobile app gave me a message that said it would be available for the next day, and I was absolutely ok with that. But now they are telling me it won't be available for another 3 days even though the mobile app says it would be available the next day, not 3 days later. I have scheduled payments to come out on the day they told me it would be available and now I will get bad check charges of $35 per transaction that gets returned which will cost me money I do not have, all because they are LIARS and do not care about me because I'm not a millionaire. The definition of lying is being told something that isn't true and that is exactly what they did.

Wells Fargo is not about deterring fraud! My company experienced someone trying to scam one of our clients. They hacked our email and wanted a client to do an ACH or wire transfer. It went on long enough that they were confident enough to send all their banking information thinking they were going to get the transfer. When we reached out to the fraud department, they just kept saying they couldn't access the account, I said I don't want you to access the account. I want you to take the information so you folks can do some research and hopefully keep this person from doing it to someone else. I asked to be transferred and there was no interest in doing so. Wells Fargo is not looking out for the best interest of the public. Had they been more helpful I would have raved from the mountain tops.

I’ve been with (personal checking) Wells Fargo since 1984. In that time I’ve never had a home loan or car loan through them. Not that I didn’t give them a chance. Some other company always beat their rates, but this last loan application made me see that Walls Fargo really has no idea what Customer service is, I own my home, paid off cars both 2026. I usually trade off every year or two, my personal score on is 780 as of this morning, income is always around $150,000, loan request $50,000. Thought I’d just make it easy and do auto payments instead of going through someone else this time, DENIED.

I financed a couple trucks through back in 2019, I paid them off in 2021. Wells Fargo never took the lien off my trucks or sent me a title or anything. Now I am trying to sell a truck and they still have a lien, and the DMV will not print my title. I Have at least 10 hours phone time with several different employees. I have given them all the info needed at least 7 times. They told me we would have a resolution within 7 to 10 business days and now has been over 2 months. They told me they lost the records. I told them I thought the law was to keep records for 7 years. So unprofessional. DO NOT FIANANCE THROUGH THIS CRAPPY COMPANY....

Wells Fargo has grown too large. Their customer service is lousy. I have a spurious charge on my checking account. First I talked to somebody from India who filed a dispute. Then silence for a week. I called the claims department and spoke to a guy who said he was trying to work the claim but he couldn't "get into" it. If he can't, who can? Then I'm told it's going to have to be handled by yet another team and I need to wait another 10 days. I've been a Wells customer for years but this is not acceptable, and Wells is so big they just plain don't care.

In the past 6 months, I have had to deal with Wells Fargo Banks, and I am NOT a fan. My mother has all her accounts in a living trust in both BOA and WF, and with WF I have spent literally hours in the bank at a time, just trying to update legal documents, transfer CDs etc. When you see the banker get on the phone, I want to start banging my head on their desk, because this goes on, depending on who they talk to at the other end, the information changes after each call. Twice they have started the process over after taking an hour just to complete one transaction, because mystery person 2 on the phone say its not correct what mystery person 1 said.

I have a multiple businesses where we give customer service and one time by mistake he dispute a payment and after 1 min he called us that by mistake it happen. He called his bank and clear dispute but the other hand Wells Fargo people block our Zelle. We get soooo much problems. After so many month so many calls with their disaster customer service they didn't do anything and we have to close our account. Really bad service and disaster staff.