Wells Fargo Reviews

The customer service people are the worst It was. They sent me the five different people. They do not know what they are doing there. I want to close my account and they said they can't close it yet because it's under review. I just want it closed. I don't want nothing to do Wells Fargo no more and they said they can't do what they have to. Wait it's my bank account. I want to close it today and they didn't want to do it and that's going to mess up my social security checks and disability checks. Wells Fargo sucks. Their customer service people suck. They're the worst. Keep sending me back and forth different people. Different people and they all don't know what to do and the last person was even nasty to me. I was also nasty too.

Do you want to trust your money and you are protected by your bank? If so, do not bank with Wells Fargo! I have been with them for 10 years and in Oct I was victim of a scam. I filed complaints with BBB and CFPB. These went to the corp office. I was treated like the criminal not as the victim of a crime. The response was the same to each complaint. I was even told, if I went to the Attorney General, the same thing will be said. They are not refunding the money back into my account. I have learned Wells Fargo, all the way to corporate do not care about you, their members.

I am writing to formally complain about my recent experience with Wells Fargo’s mobile deposit service and customer support. I deposited a business payroll check using the Wells Fargo mobile app. Notably, the check was issued from a Wells Fargo account and deposited into my Wells Fargo account, yet I was informed that the funds would not be available for two business days. Concerned, I visited a local branch the following morning. The branch manager advised that the funds could be made available the same day and provided a phone number to contact Customer Care. However, when I called, Customer Care informed me that Wells Fargo does not process mobile deposits on weekends and that the check would not be processed until Monday night, directly contradicting what I was told at the branch.

I was a joint account holder on an account where a $5,000 check was initially reported as fraud by the other account holder. Wells Fargo later acknowledged the check was not fraudulent, yet I was never issued a replacement check or reimbursed. I was told there was no way to reissue the funds in my name. This resulted in a $5,000 loss to me. Their handling of this situation left me without protection or resolution

This financial institution has the worst management and customer service imaginable, they condescending and rude. Have very little integrity. I will never use this bank or recommend it to family or friends. If I could give a zero I would.

Horrible customer service. They helped find duplicate charges from a merchant. Helped me to file a claim and turned off my debit card. 10 days later I reached out for an update only to be told that the investigation determined the duplicate charges occurring on my account over the last year from this merchant is standard practice and that if I wish to escalate this please reach out to the merchant. But that they, Wells Fargo, we're done. Mic drop. I asked them to then please reactivate my debit card since this is normal from this merchant and Wells Fargo is ok with this and they refused. Just wait for the new card to show up and sorry for your luck. Horrible. Lawsuits for breach of ethics now make sense to me. Worst phone call ever.

Absolutely terrible customer service when trying to update my last name on the app. Had to call upwards of 5 times, mail in tons of personal information and wait weeks for it to be received, just to have them only update a credit card and not my profile and still be unable to access my credit card. Waited on hold for an hour with a supervisor to have them try to transfer me to another department who dropped the call and never called me back. Every single customer service rep was nice, but no one seems to know what is going on.

I paid for a permit test for 2 of my kids. I was frauded. I did a claim with Wells Fargo. Sent in all the proof. Never got resolved. They gave the company my money any way even after all the proof they received and then proceed to take 3 payments out of my account instead of 2. They steal money from people and there's nothing you can do about. I've been banking with them since they were called Wachovia. Never had this problem before. Definitely switching banks and will never bank with them again. You want a trustworthy bank go to Suncoast.

I do not, and have never, had a WF account. Someone was able to open a fraudulent account using my business name and address, but Wells Fargo will not give me any information about it, or help me in any way, without my giving them my SS#. Then they sent me a letter with a lecture about avoiding online scams and protecting my personal information. I have to wonder if this is an inside job similar to what they did before the financial crisis of 2008 where employees were opening fake accounts because they received bonuses for it. This is not a trustworthy bank.

I had a displeasure to be a Wells Fargo customer for many years. For the last number of years they were my mortgage provider. I was making my payments a month ahead and frequently more than my regular monthly payment was. Recently I switched the insurance provider and notified WF customer service. Oh boy! Major mistake. They immediately had sent a payment to the new insurer (even though I informed them that I am paying my home insurance myself) creating an escrow shortage. When I called WF CS to find out what the problem was, I was "advised" to go to the nearest branch, go online or make an escrow payment over the phone! They manufactured the problem and expected me to fix it for them. No wonder these guys have such a low customer rating. They totally deserve it!

I am writing this review to warn others about my experience with Wells Fargo's consumer lending, which has been defined by misleading promises and a complete failure to honor advertised terms. I financed a furniture purchase through a retail partner using a Wells Fargo credit plan. The point-of-sale offer, which was the basis of my decision, was for a 5-year, 0% interest promotional period.

I was walking out of a grocery store and my Wells Fargo card was scanned and a purchase of over $100 dollars was made from the Pokemon machine in the facility. I go back to the store and they are looking into it etc. Wells Fargo said it came to the conclusion that I was liable for the scanned transaction. So they put the transaction back on my card. That is total fraud! The worst company to work for as you’re just a number! I will continue to push along. I will contact the vendor that put the charge in my card and find out the address that it supposedly was sent to. They wouldn’t tell me. They basically said, "** YOU we will charge you anyway!!!"

Do not use Wells Fargo. They have the worst customer service service, they hold funds for no reason then they claim that the department is closed that can release the hold. They steal your money. They have the worst customer service service.

I called the bank to help me find 2 mobile deposits that did not appear on my statements. The experience was painful and the man’s accent was very difficult to understand, but worse, he had zero intention of helping me. I finally said, "Goodbye. I will visit the branch tomorrow. I am a premium customer with a balance that ranges over $125,000 at all times." I better find other bank and you should too! Yikes.

Wells Fargo is by far the very worst bank I’ve ever heard of, these people will not close my account, just going through loophole after loophole for money we desperately need, being we just had our newborn daughter. I got in touch with a supervisor and everything. No one that works at this place is worth even talking to. If you want to bank with wells Garbo please please reconsider just keeping your money or go to absolutely any bank under the sun that’s not Wells Fargo.

I have been with Wells Fargo for many years. Today I went in the bank to withdraw cash. There was a foreign couple in front of me doing apparently a large banking transactions. I had to wait 35 minutes total before it was my turn. After about 15 minutes the manager came up to help the teller. I asked if they couldn't open another line and manager said they didn't have anyone. I asked why they couldn't have taken that couple in the back to do the long transaction and manager said, "We don't do that." Then she was trying to make it like I was angry because the couple was foreign which was not the case. I was angry because of POOR MANAGEMENT of the bank and having me wait 35 minutes to get cash out. This was in the Denbigh, Newport News area, Manager **. Very unhappy with that bank.

Wells Fargo Merchant Services did not protect my account as a long term account holder. They charged back my account and returned funds to a fraudulent false claim. Merchandise was sold and delivered with proof of delivery with the recipient signature, but recipient claimed didn’t receive, I provided WF will all the required clear documents but they didn’t bother to review them. They collected fees and additional chargeback fees, so they made their money and not worried about me losing it.

Do not bank here, you will end up disappointed, frustrated & tired. They will never own up to any mistakes they make & they will make a lot. They will pass the buck to their never ending stream of supervisor levels, never resolve any issues & pretty much sorry you till you end all business with them. Terrible bank.

🚨 WARNING: WELLS FARGO IS A SCAM BANK. PERIOD. 🚨 Let me tell y’all exactly why I will NEVER bank with Wells Fargo again. I’ve only been with them a few weeks, and they have already played with my MONEY like it’s a game. I track EVERY transaction. I get INSTANT alerts. I know EXACTLY what leaves my account and when. Monday, we checked out of our hotel. They said we owed $134 — cool. We paid it, and it came out immediately. After that, I got two Zelles, swiped my card twice, and still had $182 left. Tell me why I wake up the next morning and suddenly I only have $82? WHERE did $100 go overnight?

I have used Wells Fargo for many, many years. I have had many negative experiences but continue to use them because of the ease of finding one in most areas. The only way you could make a wells fargo bank worse is to take out the drive through and put it in the most inconvenient place ever, and then you did. Bravo.👏

Absolutely unprofessional specialists. Do not know how to provide the good customer service and how politely speak with people, missing important information. If you need to use Zelle - be ready to go to the ATM to activate it. YOU can not do that from online banking - there is not possible to verify it from home. I've been at the bank office in the morning - and they told me than I can easily to send money through Zelle. Came back home from work - tried to do that, unsuccessful, called WF - unprofessional lady told me than I need to go to ATM machine verify my phone number. And the way she speaks to me - was not nice. Very bad experience.

I have been a customer at this bank for over 40 years. This bank keeps on getting worst. In the bank they tell you to call the 800 number to renew a cd, even going with different terms and rates. After 45 minutes on the phone and 5 different people, they tell me I have to go into the bank. THEY DO NOT KNOW WHAT THEY ARE DOING.

Worst experience ever. I opened an account for when on was on the west coast working so after 45 days of me not using the account they closed it with no warning such as email or calls. Went to open another account and found out they had the wrong ss number and after 2.5 hours later I had an account. I deposited over $3k into my account and went to buy stuff and card was declined so I called and had the fraud alert lifted and it still declined. So I had to leave the store and go to the bank and even then I couldn’t get the cash back that I deposited. So after 3 hours of waiting for my money, so if you want nothing but trouble use this bank but I would stay away. Worst experience ever!!!

I joined in 2019 without any problem! But on October 14th I had a problem with my CD savings account, no one called to make an appointment, I did not receive a letter and I passed the 10-day renewal period, I was 2 days late and called customer service to make an appointment at the bank. But no one has the authority to resolve it for me, I only renewed for 4 months and never chose 6 months, I lost benefits from 4-1% and lost more than $630 a month during the term. I want to talk to a senior director with authority to help me resolve this case. I hope all members of the bank will monitor and resolve it satisfactorily and reasonably for me.

I want to know if other people are having this problem with Wells Fargo. In the past 2 months I had 3 different checks put on hold for 10 days all under 1500.00 dollars. One check was a cashiers check. I been receiving checks from the same people for 3 years. But all started 2 months ago. No one from Wells Fargo can help me. So I want to see if I have a class action lawsuit here. I have seen many people talk about this.

I am disappointed that there is no option to rank WF with zero stars. I attempted a ATM cash withdrawal with a WF Visa card and received no cash. That did not stop WF from charging my account and continuing to do so (five months later). Despite numerous sessions with them, I am at my wits' end dealing with their nasty phone "customer service" shenanigans. This is clearly the worst company on the planet.

Set up an appointment, expressly stating that I needed to take care of my & my recently deceased husband's personal, business and investment/IRA accounts. It was over a week before an appointment could be accommodated. I arrived along with several associates that were assisting me on the consolidation plans for the IRA’s & investment accounts. The bank had not relayed the information of what needed to be accomplished & the banker was only able to assist in the personal accounts. Several of my other & smaller banks have been more knowledgeable & professional in these processes than I just experienced with Wells Fargo. This meeting certainly did not instill confidence that Wells Fargo has the competency to be my primary bank

The bank provides no proactive alerts for declining balances — you’d expect safeguards for unusual account behavior, but instead, customers are blamed for not setting them up manually. The result? More penalties, more profit for the bank. After spending two hours on the phone disputing charges, not once did anyone mention I needed to act immediately. Even after expressing concerns about potential fraud and confirming days later that my account was secure, they hit me with another fee — this time for briefly dipping below the minimum balance. This is a textbook case of hiding behind fine print to exploit customers, prioritizing penalties over people.

Sunday Feb 2nd, however, Wells fargo confirmed that there were transactions attempted for Apple cash in the amounts of $2,517.98, 2,501.04, and $9,800.98 and $2,514.98 did post to account in 7872. Blocked due to potentially identity theft! That is roughly $18k in blocked transactions in one day! My account should have been blocked next, wells fargo has the ip address from fraudster's with their ip address who was allowed to change my username, email address, and password! This is the definition of unusual activity! Jason

My "free checking" account (Wells Fargo Essential Checking) went from no minimum balance to $500 min to $1500 min or they charge you a $10 monthly fee. This is an account I don't use much and I got charged $50. Company could care less when I called so I closed my account. Never coming back!