Wells Fargo Reviews

I have gone to a local branch 3 times to close out a small account that was my deceased mother's. They require paperwork that no other institution required and wont give me an email or way to go above their heads - horrible experience.

Bought a house, lender sold to Wells Fargo. Decided to get a few accounts going with these guys, credit cards and stuff. Seven years later (perfect payment history on 3 accounts) they fumbled a perfect opportunity for me to refi, and almost caused me to lose a deal. All because of their poor corporate response to the covid-19 crisis. Several months later I finally have all my business pulled away and closed from these guys. Their systems are so automated that even though their employees wish they could help, no one can budge the system when corporate policy is in place.

We had an account with Wells Fargo, when we closed the account we were told that a cashier's check will be mailed to us. It's been 2 weeks and no check was received. Had been calling them every day for last one week, but I am just getting a runaround. PLEASE DON'T BANK WITH THEM, there are many bank with way better services.

I would not recommend this bank to anyone for mortgage refinancing. They work with absolutely the worst appraisal firms in the country. The loan refinancing experience was nothing short of horrific. Took 4 months only to fall apart towards the end. This is a bank with a long history of lawsuits, consumer fraud, huge settlements for cases they lost and very unprofessional staff, both at the bank mortgage offices and the appraisers they hire. The excuses were lame and unfounded. My original bank offered me the loan at the same rate, the house was appraised at 15% higher than Wells Fargo's appraisal and the entire process took half the time it took Wells Fargo to deny the loan. It is unfortunate that there is no option for zero stars. Steer clear of this bank. They are bound to fail despite their size and history, which used to be much better 30 years ago.

Today just confirmed my bias. Moved to a new state, kinda abruptly, two of my exes used Wells Fargo, watched them have nothing but problems, online banking, overdrafts 1 minute prior to a direct deposit, etc. They spent hours fighting with them, even simple stuff like allowing me to deposit my payroll checks into her accounts.

I've been a customer of Wells Fargo since they took over Bank of the West, many years. My account was in overdraft and I mobile deposited a check to get my account to get it to a plus place, I understand there's a delay when mobile depositing. I called them because though this check is from Chase Bank, last time I deposited from Chase they put a long hold on the check. I was told that because my account was in overdraft they would hold the check again until 10/24/20 (today is 10/10/20). It seems they want to make it more difficult for their customers. I'll pay off my credit card and go to Chase.

I disputed a charge of an appliance, as I spoke with Wells Fargo's complaint department, I was instructed to go ahead and send the appliance back to the company I purchased it from & provide Wells Fargo with the tracking number. After I submitted the tracking number, Wells Fargo credited my account with the refund. Now 3 months later, they informed me that they REVERSED the refund, AFTER I was instructed by WELLS FARGO to return the appliance to the company. Now I have NO appliance & NO REFUND, leaving me having spent $200+ for NOTHING, I HAVE NOTHING NOW. VERY unethical. I am a single LOW income Mom, & DON'T have money to just throw away. If Wells Fargo had NOT instructed me to return the appliance, I would still have it to at least be able to file a small claims against the company. I am VERY FURIOUS & HURT, because I trusted my bank that I've been with since 2013.

I love this coverage. I receive notifications within days if a new credit account has been opened and a quarterly Experian report to show my score and activity. The amount of coverage isn’t that high but the monitoring is so I am confident the theft would be caught almost immediately. Coverage is very affordable as well.

If I could I gave Wells Fargo 0 star. I had an account in Wells Fargo and after a couple of months I realized someone changed my address on online banking. After investigating I realized one business credit account has been connected to my account. After several times (I mean more than ten times) going to branch, I was told it was a mistake and because the owner of that account had the same name as your name, isn't it funny??? They process the request by the first name?!!

Wells Fargo is not for small business. Example small business have to show ID to deposit any cash. If you send employee to deposit they have to show ID to deposit. Don't about you but I don't want employee info on my account. Large business do not have to show any ID. I have 2 locations and 2 accounts but only allowed 17.50 in coin. Large business are allowed 17.50 per location. Just 2 of many complaints. I say small business beware. Wells Fargo don't care about you. Try a credit union. Much easier to work with. Ken Chile Traditions

Wells Fargo’s fraud team temp blocked my debit card for no reason! I am 62, disabled and have been a Wells Fargo customer for 18 years. I am in the Philippines during a pandemic. I cannot buy food or medicine. Philippines has been on my travel since before November, 2018. Can someone please help me... I can not my money...

I got denied for two fraudulent ATM withdraws that were placed on my account. The first one came two hours after my last debit card purchase. The transaction happened 3 1/2 hours away. Then they proceeded to tell me that it was impossible for an ATM withdrawal to happen when I was still in possession of my card. Not only is it possible, it happened. I have had my account with them for 14 years, I have never overdrawn it, and I have always kept thousands in my savings. I went and pulled all of my money out of savings. I feel sorry for the bankers locally because they seem to genuinely care but their hands were tied.

You used to be able to come on in at anytime during business hours to speak with a personal banker. Since I’ve opened my account, I have had fraudulent activity on it resulting in my debit card being replaced 5 times. They at least offer you a temporary card in the meantime, but it ridiculous that my card number has to change so many times.

I received an offer for a 0 interest platinum credit card and filled application, they asked for documents to authenticate my person and duly submitted it to their branch here in Miami 3 times as per instruction, they denied having received the documents and sat on my application till they expire and asked me to reapply. The height of incompetence and poor communication, devoid of any consideration that it was them who misplaced the documents.

Just be ready when it's time to make distributions or consolidate your 401k from WF to another institution. They make it extremely difficult to contact them, very difficult process, nothing electronic, and then 4-6 weeks to transfer funds. Unbelievable. Worst part is hoping the customer service rep is processing your request and even mailing the forms that they say they will. Wait a week, nothing. Call again, wait a week etc. 800.728.3123 call them yourself and see. Incredible. Criminal is what I consider it. I have done this with a few other institutions and nothing even compares to the crap WF put us through.

I lost my debit card and someone made charges on it. Wells Fargo insisted the person who had my card had my PIN number. This is impossible. No one has this information. It has not been written anywhere and I don't share this account with anyone. I requested for evidence and what they said did not provided any support to their claim. Your money is not protected with Wells Fargo. I strongly encourage anyone not to use them.

I had 4 dollars left in my account and then they charged 105 dollars in overdraft fees when My account went negative on a separate transaction. I called them and they only gave me a partial refund for them and not the full 105. Instead I got refunded 28 dollars.. The audacity of this bank knows no bounds.

Temporarily closed too many banks during Covid. Closest bank to my apartment is now 2.5 miles. I don't have a car. My bank was only .6 miles away now this. Unacceptable. I understand there is a pandemic right now and you're trying to supposedly protect your employees but what about your customers and their families having to risk becoming infected because they have to travel miles on foot or bus just to get to a bank? Actions speak louder than words.

Worse bank I have ever been to. My debit card got hacked the first day I activated it. They sent me a new debit card and I still haven't seen it yet and they keep telling me it should arrive any time. So I have no way of spending my money because I'm not around the bank.

I've had several auto loans over the years and they've all been the same type of loan where part of your payment goes towards interest and the remaining towards principal. Well, last year we purchased a newer car at our local dealership. We were pre-approved through our normal go to local bank, but the salesman talked us out of using our bank, and convinced us to use their lender, Wells Fargo, as they were just a bit lower with the interest rate. So we did, and after making 12 payments to Wells Fargo, we found out that not one cent of the $4,100 paid went towards the principal, but interest only.

I've been with Wells Fargo for years. They had all my trust. Until now, the last 20 days have turned out to be a nightmare that won't end. I paid off my car July 17th. Called on the 19th stop my auto pay on the 28th, I have reference # for that stop payment but Wells Fargo made the 399,29 payment any way resulting in my account being over drawn, me being unable to pay other bills, them returning my life insurance payment that comes through every month even after they admit this is their mistake. I've spent hours on the phone. I've had my credit get a bad mark. They have made one thing clear. Even though it's their mistake they could care less about their disabled senior citizens because we are not big $$ for them. I've been put thru so much in the last 18 days alone. I'm heart broke and stressed beyond means. I don't anyone else having to go through this!!!!

I have never had a problem with WF. They have always gone out of their way to assist me even when the fault was mine. I have been with them now for around 20 years and can't recall anything bad happening as a result.

Wells Fargo is a decent bank. I asked for over draft protection and they gave it to me. I don’t like the employee told me I had to wear a mask to enter but besides that the customer service was on point. Very good customer service there.

Currently using both types of banking. ONLINE & IN-PERSON, APP is handy, desktop is more complete. Drive thru now is longer, but efficient. My most recent transactions were not thru walk in. Only drive thru, for obvious reasons. For which were all aware.

Customer service when helping someone make sure that everyone knows what is going on, like put the information into the computer for the next person can understand what's going on and when you know the department is close don't send me over there to get a recording stating it's closed.

I've been a customer since 1985, and there are some things they're great at. Like getting money for foreign travel, working with you when there's a glitch in your account. There are things that are really ridiculous, like fees for cashiers checks, overdraft fees, and fees on mortgages.

If you are a business owner like myself stay away from Wells Fargo. You will regret opening any kind of account with Wells Fargo. Terrible customer service. I have been with Wells Fargo for over 10 years and my business for over 5 years. I will be closing my accounts. It is a pain to do business with this bank. I'm a person with great credit, great bank accounts and I still get treated like another number. I was robbed and this bank will still nickel and dime you. Nothing matters to them.

Since COVID-19 began, my local Wells Fargo branch is drive-up only. There are long, very slow moving lines with cars idling. I don't understand why they're doing this as every other bank in the area is open for teller services. Here you have to make an appointment to see an employee and that's only for select services--not for deposits, check ordering etc. This is hardly good customer service. Prior to the pandemic I was generally pleased with Wells Fargo and the bill paying I do online is easy.

I use in-person branch service often and I do appreciate in-person service in my neighborhood. My branch is in a big city but I receive personal, friendly service such as in a small town. I also appreciate WF respects and serves the LG and transgender members of our community.

Whether interacting on the or at local office the customer service is top notch and they resolve your issues quickly. I love the idea that I have a personal banker who listens and answer questions according to the bank guidelines. My personal banker will call whomever they need to get clarity and when my bank card has charges I didn't recognize my personal banker called the appropriate department and got the ball rolling and I got the money charged back to my account and they mailed me a new card.

Wells Fargo inherited the banks I used. When Fidelity became Wachovia, I was business traveling often. I needed national access when traveling which is the reason why I open the account at Wachovia. When they became Wells Fargo, I kept the account due to national access. At this moment they do satisfy my needs. I did have a poor experience several years ago with their investment group. The person who help me had less knowledge than I had and pointed me into several funds that did not serve my purpose. For the most part I would recommend them. I rarely these days go into the bank. Either I use the online services or the ATM.

I have never had any problems with my bank. They have always been great at helping me out with whatever problems have arisen since I've had my account. I've been an account holder for about 18 years.

They have screwed up our mortgage repeatedly. They charge us fees when it is their fault. They insist we fax information yet fail to receive it, give us a different fax number every time we call. They have no one responsible for receiving the fax. We contact a government certified assistance program that got it straightened out by calling them on the lies. We still have problems.

It used to be better but now it feels like they are more about money instead of the customer's needs and wants. They charge so many fees now for every little thing and through fraud protection changed making things harder to get and keep your money. The reason why I bank with multiple banks instead of just them. They don't offer everything I need and want.

I’ve always enjoyed friendly, efficient service. The managers and tellers have taken the time to get to know me and greet me by name. Service-wise my needs have always been met without problems or delay.

I had overdraft situation by wire-transferring wrong amount of fund. It was an emergent situation because it was the major business bank account. I ended up calling so many places and multiple times of the same place where not properly answering people sitting their home with unbearable background noise. First, I am not sure if they were knowledgeable enough to solve a given issue or to answer a customer's question. WF's service line seems to cripple down to a nonfunctional level. WF has been good business partner, but not anymore through COVID pandemic. I had to be partnered with an another bank during Covid. Getting helps from someone's home is pain and it is even more pain to find myself out in the situations where I ended up with totally unhelpful/unknowledgeable people.

Trying to close the account I just opened as the services are not the ones I'm looking for and having a hard time. First call to the bank and the person says the account is new and cannot be closed until change the status to active (???). Asked when the status changes and got no answer. Now the recommendation is to show up in a branch which is couple miles far from me. The online help system on the topic shows no restrictions to do via phone. If they think that I'll give up on closing, they will find they are wrong.

I am not too crazy about Wells Fargo. We only have an account because if we go out of the state and need money, there are Wells Fargo banks everywhere. I don't like it because if there aren't any transactions within a period of time, they claim they will cancel my account. I then have to add money to avoid being dropped. Not good business!

I like the security. Someone at a convenience store location, acquired my debit card number and tried to use it at another local gas station. I don't know how but, Wells Fargo declined the transaction and notified me by text. Wanted to know if it was me. It wasn't. I called and my card was immediately cancel. Thanks Wells Fargo!!!

I have been banking with Wells Fargo Bank for over 30 years. I have never felt the need to change even with all of the troubles they were having a few years ago. I am pretty satisfied with the range of accounts they offer and the service they give me.

I have been with Wells Fargo for quite a while now, initially with Wachovia until they got taken over by Wells Fargo. I really have no complaints. It’s easy to get them on the phone, I like the withdrawal limits alert or when your card is used out the US to make a purchase. I also like that their ATMs are plentiful including inside QT gas stations.

Wells Fargo went thru a lawsuit in Philadelphia and lost. They are accused of discrimination and I agree they still practice those same ways. It’s not a good bank but sometimes you have to settle. I’m feel as though thye are a fraudulent company. And prey off people who have had bad choices in the past.

Re: Wells Fargo Bank and its unique way of stealing. I have been a customer of Wells Fargo Bank since February, 2010. Around that time, if I remember correctly, I started online banking, mostly paying my bills. I have always paid my bills on time with this service with Wells Fargo. When I do pay my bills online I wrote on the envelope paid and the date I do so. However, in August, 2019, I paid my car payment through bill pay with Wells Fargo and was shocked when I got a call for repossession of my car for lack of payment. I explained to the person that I paid my bill online and that I did not owe them any money. They said that they have not received the payment. I ended up paying another $250.

They would not refinance our mortgage because we owe less than $100,000. The daily function is fine. The bill pay function is very important and operates well. ATM works quite well. Friendly staff.

I have been banking with Wells Fargo for over 30 years. We have tried other banks, along with WF, but always come back. We have a great branch. I can go anytime and get personalized customer service. And my questions are always answered quickly and satisfactory.

ONLY BANK I KNOW THAT STILL PUTS MY ACCT NO. ON MAILINGS. I HAVE COMPLAINED ABOUT THIS MANY TIMES TO NO AVAIL. All other financial companies have stopped doing this years ago. Why can't Wells Fargo do it too?

I switched from a small local bank to Wells Fargo about a year ago. The benefits of working with a larger bank outweighed my desire to stay with a small local bank. I like the ease of using the website, and the features such as mobile check deposit using the app on my phone. I also like the security of the mobile app; it's fingerprint protected.

I was a victim of what the bank calls COVID19 unemployment fraud. Mind you, they allowed someone to deposit into my account a large sum of money for unemployment benefits that was not in my name. (I take some blame for not checking my account as often as I should) but at any rate a month later I am notified of this deposit, which of course now makes me pay more attention. There was another deposit they missed but I caught it. They first tried to make me accountable knowing I am not the first or last this has happen to. Finally they decided they say for my protection to close my account.

I've been with Wells Fargo for probably 40 years and am very pleased with them. I don't have a fee on my checking account because I'm a senior. I use their website to check my account. Anytime I've had a problem they've resolved it very quickly.

I met with a personal banker in the Apple Valley, Mn location and she was amazing. I was there to open a savings account and Anna was professional, patient, personable, knowledgeable and informative. Wells Fargo Bank online banking app is easy to navigate and makes my life a heck of a lot easier to manage. They also make sure that my identity and the security of my account is well protected.

They do not compare the actual worth of the investment at same the time. In fact, they suggest me to use this investment.. Also, they do not response quickly and I must repeat my question several times.

Wells Fargo so easily charge and take money from your account but if there is mistake or faults by others or themselves their customers have to wait for a week to get back their money, and what is interesting is they never get fixed.

I like WF. The APP is great and I like the alerts the online banking offers. I would recommend others to WELLS Fargo and they have a lot of great benefits. I have been a customer for a few years and wouldn't change it for the world...

The banking part had been good and I’ve avoided their “fees” in checking by having direct deposit. I do NOT like the way they do their savings accounts, they must not realize NOT everyone can keep a daily balance of $300/day, OR put $25/mo OR $1/day in! I’ve had savings accounts at other banks that had ZERO FEES!!! They draw money off our money regardless so WHY charge fees???

I recently had to make a wire transfer for the closing on a home I purchased. I had to physically go into the bank and realized most of the locations were closed and I had to make an appointment in advance at a location that was open. I went to the Wells Fargo location in Anthem and the young lady was wonderful. It required a lot of identification verification and then she called the title company to verify the exact wire info. It went through perfect and was received by the title company within a few minutes. It was a very positive experience at a very difficult time with Covid and the closing of many bank locations.

Nice customer service no matter which branch you go to from Phoenix AZ to Dallas Tx. I have used more than 10 locations. Very helpful staff when I call over phone, they go above and beyond to help. I'll definitely recommend this bank.

Been with Wells Fargo since 1982. Applied for a home equity loan one month ago as I need air conditioning - NOT DOING HOME EQUITY LOANS during the Pandemic. Not helpful at all. Went to a credit union - loan is now almost funded. My credit score is over 830 btw. Their fees are unreasonable for checking accounts.

I've been with Wells Fargo since it came to Atlanta. I like the service that I receive and it fits my needs. I have a 365 Amex with Wells Fargo and it pays fairly well in rewards to use it. Though this card has a relationship bonus that I think he changed over the years and is not a much of a benefit as it was when I first opened the card. I like it that the card shows up on online with my bank accounts. But I am considering switching for a bank that will pay a bonus for opening an account. I hate switching everything, but for the payout it will be worth it and other than my credit card, then bank is not really giving me any other benefit. But I've been a customer with them now for probably about 15 yrs, so overall I'm satisfied.

I like this bank, but last week I needed a statement showing how much I had in my account and my information to prove that the account was mine. The problem was that the statement I could get on the app was not updated and to get one up to date I would have to go to the branch in person. I could not print it at the ATM either. I complained to the manager and he said I could only get at the branch for my own safety, since it had my information on it, or he could mail it to me, but not e-mail it...But the thing is that I could get older ones with all my information through the app, so where is the point of my safety. I just wanted something very simple and they could not help me.

Their customer service representatives are always courteous and willing to help. They are knowledgeable about the subject and always find a solution to the specific problem. Their bankers at the branch are the same. I have never had a problem with Wells Fargo. Has been banking with them for years. Have all my accounts with them, including retirement, personal and business accounts. I even have a teenage checking account with them. They are always willing to work with you especially in times of hardship like now with the pandemic. No complaints.

The last time I ordered checks, the order was filled incorrectly. The local staff cleared up the problem quickly, ordered new checks at no charge and voided off the charge for the old checks.

I’ve never had an issue with Wells Fargo in the 10ish yrs I’ve been with them. Representatives always respectful and quick to fix any unauthorized purchases or unauthorized withdraw from merchants. Getting a replacement card was fast and easy to activate. And while you wait on your card you can withdraw money from the atm cardless. I trust them to always have my back.

Well Fargo waited 13 years to ask me for proof of insurance and industry standard is after 10 years a court order is required. These crooks are sick and need to be put in jail and close them down. This is a planned thing as they kept asking for extensions and waited till everyone was past the 10 year mark. This is 'a Bank you never want to do anything with'. They would try pass a counterfeit bill so they would not get stuck with it.

Wells Fargo is the best bank, they offer many types of account options that’s beneficial to my business without worry, complications or additional banking fees. When conducting business at a branch I’m always addressed by my first name. When interested in a new product being offered they’re readily available to sit down and give me a full explanation of the product.

I have been with Wells Fargo since I was 15 years old I opened a checking/savings account and applied for a $700.00 loan that my mother cosigned for me. I was approved in 10 minutes. And paid the $700.00 loan off in 90 days. I am 72 years old now. I like that they are nationwide and you can always find a bank/branch or ATM in every state/city. Great for fast home loan approvals with competitive rates. I don't have a fee with my account. Free counter checks and cashier checks plus no charger for notary public signings. Great company.

I have been banking with them since they took over Wachovia. In all that time I have never had a bounced check I get my social security directly deposited. I have never been late on a credit card payment. I asked for a small loan of 500.00 and they turned me down. Their reason was that I never have had a loan. This shows they have no loyalty to long term customers. I will say this they do have great customer service and if you have direct deposit of government checks there is no fee for your account. I am not sure about other direct deposits. They used to do deposits firsts then debits now they do them differently looks like they do debits first. Which is of course to make money on fees.

I have been with WF for a decade and I have had multiple accounts. Current have Checking, Savings, Credit, and a 5-figure CD “Time Account” that was set to auto-renew on January 8, 2020. I called them within the 7-day grace period to close this account and transfer the funds to my Savings. Two weeks later I realized that my account was still active. I did not pay it much attention back then and I did not have an urgent need for the cash, but things were different this time around considering the pandemic.

This bank holds funds in escrow for 7 to 10 days prior to releasing them to your account. For instance if I deposit a check on Monday I can't access the funds until Wednesday of the following week. Waiting for my own money that long is unacceptable in my opinion.

Our bank works well to meet all our needs. They have serviced us when we needed a notary without charging a fee. We are always treated at the door and seen very quickly. The drive up ATM is the best convenience.

My small corporation has been doing business with Wells for over 20 years. We have been trying to open another checking account for nearly 2 months without success. Whether because of incompetence or lack of motivation they have totally failed in what should be an easy transaction. The positives include their online service, local tellers and some specialty products offered.

Wells Fargo has good consumer products and does well with customers who have a long history with the bank. They accommodate the consumer and seems like they’re trying to do better to regain the public trust. Honestly, I have no complaints.

I have been banking with Wells Fargo Bank for 20 years. I have also had accounts at other banks and credit unions during that time, but none of them have been as satisfying to me as Wells Fargo. The customer service I have received has been consistently good. In both California and Arizona, the Wells Fargo branches are very friendly. They acknowledge you when you enter. They open another teller when the lines are a bit long. I like the automated teller machines at Wells Fargo.

I have banked at Wells Fargo since my branch changed over from Wachovia. They have a very easy loan process and really good interest rates. I can get a loan or a line of credit through my phone. They make banking easy. Their app is simple to use and trouble free. I recommend it to everyone.

Long time customer, no issues. I have private banking, so all of our fees are waived. Decent customer service, once you get through voice mail. Branch locations are convenient, and service is very good.

This bank is full of fees. Honestly they make money on the money that I put in the bank. There shouldn't be constant fees. There are NO benefits for anything you do. They offer very little help for people trying to strengthen their credit score. So many negatives. There is only one positive. There are many physical locations across the country.

Customer service is friendlier than anywhere else regardless of amount you have in the bank. So this is real personal banking. The bankers help you get money owed to you and provide you with the best accounts and accommodate disabilities.

I just turned down a refinance on my commercial real estate offered by Wells Fargo Bank. The closing documents included a line that says "Bank may change any terms of any part of this Agreement, including payment terms, finance charge, and arbitration provisions at any time." I will not sign anything that is only binding on me, not the place I'm borrowing the money from.

This is an absolutely horrendous bank with horrendously incompetent people. Please do not deposit your hard earned money with these incompetent nincompoops!! Incorrect banking Information is constantly given out and hold times are in excess of one hour. These pieces of garbage need to be shut down now !!..Do not deposit your money here!???

We have been Banking with Wells Fargo for over 20 years and the service has gotten from bad to unacceptably bad. Waiting times on the phone exceed over 45 minutes, this is unacceptable. They claim it is due to Covid-19 but its all about saving money and not having enough staff. It's a complete rip off - this is the third time we had problems with Automatic payments that never arrive and your agents are not helpful and pretend not to understand you via Voice over IP and simply hang up the phone. We will transfer all our assets and accounts to another bank with better service.

Tried opening a business account with Wells Fargo. Yes, it was during the pandemic, however it was after branches were all at least partially reopen. I filled out our whole application online, printed out and signed everything they requested, and went to a branch to drop it off as they also requested (although they also said I would be contacted by a banker, which I never was). I also called the branch and got the correct number for setting up an appointment with a banker. I was told when I called the correct number that I didn't need to set up an appointment, that they would submit everything for me, and that I would be contacted. Think that ever happened? Correct. It did not. I emailed them back a couple times and received the, most likely, canned response that they had my application and all my paperwork, that a banker would be contacting me and there was nothing further I needed to do. Okay....

I have filed a dispute and they have ignored my calls and emails. It has been over 10 days and nothing has been about my dispute and it may seem like it's not a lot of money but it to me when I'm not working now. But since this company picks and chooses what they want to dispute that's fine.

Worse bank you can bank at. You do better keeping your money at home or in your pocket. They overdraft you after you put the money in once you have been alerted. What's the sense of having a alert. They also will allow other company to withdraw money from your account without permission.

Bernard Q. deaf, always entered into banks anywhere all season since I bought houses. All of their tellers that they know me about deaf customer. They never have problem with me. Today, they have problem with deaf customer on the Drive in. They refuse to write down the paper to talk with me. They force to speech because I AM DEAF CUSTOMER but all of them know about deaf customer. The policewoman, Captain ** comes toward my car on Drive in. I ask “you harassing me.” She says no, not her. That they complain about me because a teller is wrong to send a ticket for “withdrawal/ deposit’’. I mean I make payment bill with mortgage. That’s terrible because they refuse to write down the paper to talk me and call police.

After multiple attempts to get through on phone, visited drive thru and finally getting through to executor (approx 46minutes of hold and communication time) only to be disconnected mid way through to once again Wells Fargo not closing out all my accts but I am responsible for fees. Seriously soooooooo bad. I would never recommend Wells Fargo to anyone. Worst customer service. Their interest rates also much higher that's why I removed my accts with them. HORRIBLE.

Wells Fargo has become one of the most dishonest companies I've ever dealt with. From fake accounts to adding fees without any notice they have consistently been hostile to our interests. Don't bank at Wells Fargo. Look elsewhere.

Wells Fargo doesn't care about you. You are just a number. Period. Every 6 months the "officers" working at the branches near me are swapped out for another batch of newbies. Try -- just TRY -- to get a working relationship with the branch manager. The last straw for me, when it was clear there was no "relationship," was trying to get a PPP loan. I have personally been with Wells Fargo for almost 30 years. My company has been with them for nine. Tens of millions of dollars of my/our money has flowed through their bank over the years.

I responded to a Craigslist ad about a rental in Boston MA. Someone signing as Lili **, a realtor in Boston, was pretending to be the management. I wired deposit and first month to an account at Wells Fargo with a given name and address that I could verify. The account was probably fake - WF did not bother to respond to the scam alert that I initiated through my bank.

Wells Fargo has the worst customer service I have ever dealt with. They blocked my brokerage account asking for documents that they already had. It then became impossible to remove this block despite numerous phone calls and emails. In the end I simply tried to close the account and remove my funds. Even this proved impossible. They could not even close my account and get my money out. Never use them. And they have terrible customer service, no one cares or can do anything.

I can’t believe it. I went three months without any money without any source of income basically level of a credit card in my family. Beg borrow for help because of the corona epidemic. I finally get some money put in my account. I go shopping for things that me and my daughter need for the house then of course they depleted since we’ve been quarantined for three months. So my order came out to like $504. All of it was a need it. I need a new bedding, clothes. I get to the checkout. My card was declined so I called customer service and he basically was very rude and nasty and flamboyant about my money.

Been a customer on and off since 2011. All I can say is "screw me once shame on you, twice shame on me". Just about EVERY time I have an account or transaction it costs me money thru fees and manipulation of transactions. SSA won't even let me change my direct deposits to them. What does that say???

Do you want to know why you can't get through? Some of their call center customer service agents are playing games - they are tired of the heavy call volume. It took me 5 minutes to get an agent - she then pretended to be assisting me with a mistake made by the bank - she kept me on hold for 38 minutes - telling me periodically she was talking to her supervisor. I then get blind transferred to an unrelated department. If you look at the reviews this bank has no clue on how to provide even adequate customer service! Shame on them!!!! This agent decided to take a 38 minute break during a period of heavy call volume. Wasted my time and all of yours!!

I deposited a cashier's check into my account of 32 years through the ATM, since COVID makes it such that we can't go into a bank without an appointment. Today, June 16, 2020, I spoke to 4 people including making an appointment with a banker who stated they are "holding" the cashier's check for 5 business days and the funds won't release into my account until Day 6. Cash people. In every other bank in the Country a cashier's check is cash. But not at Wells Fargo.

I opened my first account when I was 16 years old which is 42 years ago. WF has become an absolute nightmare to work with over the past 5-6 years. Horrific customer service. Ridiculous hold times when calling. A revolving door of uneducated and inept millennials that work at the branches and complete morons that occupy the overseas boiler rooms that you are directed to when calling for customer service. Just another example of a big bank putting corporate profits way ahead of reliable customer service.

We paid off a loan at Wells Fargo bank. The banker suggested we take out a line of credit "just in case we ever needed it". We were assured there would be no cost unless it was used. We never used it. 10 years later it has expired and wells Fargo tells us we have a bill. It seems we have to pay our county of residence a fee to clear a lien of ZERO dollars. We have no mortgage but our house sale will be held up until the lien is removed. We consider this deceptive and another example of this bank cheating customers.

I banked with Wells Fargo for a long time as I was originally at Wachovia and then kept my accounts when it transitioned to Wells Fargo. Their customer service and concern for their customers is abysmal. The only reason I stayed for so long was they were national, which made moving easier; but, they digressed so far, I could no longer stand it. Most recently, they recanted on a loan I was approved for because of an industry I'm in that is related to the cannabis industry, but not cannabis and Federally legal. Then they sent a letter out of no where explaining they were closing my accounts with no reason provided. Their response was lacking and almost non-existent when I reached out, so I gladly closed the accounts and now banking with a much more customer centric bank, Pentagon Federal (who I had already banked with previously). I would never recommend Wells Fargo to anyone for any reason.

The site and Mobile App does not consider the user, the user is an afterthought, and company policy supersedes what the customer wants or needs. Had same user name since 1995. They told me to change my user name and then I could change it back, but now I cannot change it back. I am forced to either use a user name and password I do not want or switch banks. Plus, they use social security numbers as an alternate user name without consent. Identity theft is one of the fastest-growing crimes in America. With millions of Americans social security numbers getting stolen each year, the use of social security numbers is an unnecessary/unwelcomed risk.

I check my online account after every purchase, and the money is removed from my debit immediately, and I go by my available balance, and last night I had the same amount, and made no new purchases or had any charges, and now 65 in the negative. There is no reason or anything on my transactions showing why. Every charge was automatically removed..They won't give me a decent explanation why, and second time this happened.

This is by far the worst company to deal with. Due to the COVID 19 things are taking along time but what was the worst was the service. We applied for a home mortgage loan and was never contacted about anything 30 days later. Our consultant was out of the office for 15 days and no one could tell us anything about the process. Then we kept getting switch to our consultant who told us something totally different than she did. It felt like I was only running in circles with no idea of what was going on. It went from this amount to another and to the point that one consultant tried to take over everything from her without her knowledge. It felt like a complete mess. So finally after days of being a pest to them I finally get a call saying we were denied and the reason being that they don't know. I'm completely disgusted with this company and I will never again have anything to do with them!

I do not recommend Wells Fargo to anybody. I open a business account on 12/10/19. Since then the service that I receive is very rude, nonprofessional. I call 6 different time to make a complain and I keep receiving the same services. Every time I call is different policy. Every branch has different policies That's not professional. The last time I call customer service trying to find out about my account they hang up on me. The service that they give you on the branch also by phone is garbage.

Applied in April for payroll protection loan. Get a different answer every week. They claim unbiased and first come first serve. Absolutely not true. Have spent 40 hours on phone. Going to move all 5 of my accounts.

Apparently some was using my debit card to renew a rental. I contacted the rental company and they wouldn't do anything until the car was returned. I advised Wells Fargo of this and they issued me a new card and said I would be fine. Yesterday I wake up to a rental charge of $1300, which caused my account to now be overdrafted.

I called Wells Fargo and asked the banker, “If I open a debit account, will I have immediate access to my funds?” She told me I would. I went to the bank, told the banker I would be opening the account with a money transfer from a different bank, then asked her again if my funds would be available right away. Again, the banker assured me access would be immediate. After opening the account, I went to a fast food place next to the bank and tried to use my new debit card. It was declined. I went right back to Wells Fargo, where a mealy-mouthed banker told me, "Well it’s active immediately, but you can’t actually use it until tomorrow." If they try to charge me a $35 overdraft fee for this, ** going to hit the fan.

Wells Fargo does not care about its customer at all. They will hang up on you and ignore any complaint made. I have had two case manager so far on same complaint. Now third one. They claim to care about customer but don't. We are just a disturbance to them. They fail to help at all or many don't and hang up on you which includes managers as well.

This Bank to start off with spends way too much time talking with his customers and we're not talking about their transaction just social BS while there's just a big line forming at the bank. Today I show up at 4 which is their a new time of closing but usually if there's people in the bank they will let you in which I watch them do exactly that but when I reach the door the security guard wouldn't let me in although I just watched somebody not more than two seconds walking before me.

I have a small non profit that provides sliding fee mental health services to the Tucson community. I applied for the PPP money the morning after it was announced. Received email that there was no more money. 12 hours later there was no more money? What happened to the money? Well, it's been months later and NOTHING. Meanwhile my daughter, husband and 5 friends have been funded and all bank with different banks. They have a gym, construction company etc. One person was funded two days after applying. I've been with Wells fargo for 30 years but I need to keep my business. Very very sad.

I went to the branch closest to my house to cash my check. All signs and online is says the bank opens at 9am. I got there right at 9am and sat in the drive thru for 20 minutes before leaving because they still had not opened. I tried to call the branch and got no answer, then tried calling customer service and got hung up on twice right when the call was picked up. I have been a customer since 2002 but will now be switching banks.

I have been a loyal Wells Fargo client for at least 22 years. I opened my first home loan with them. They have made mistakes before but eventually got them fixed. Now, Wells Fargo has fraudulently changed one of my accounts without my authorization and they will not change it back. I have always seen the news about them committing fraud and stealing money from their customers but I was never in that category, until now.

I have banked with Wells Fargo since they took over Wachovia Bank in PA. I moved to CO where their physical bank customer service was fine, but their call center customer service declined. Then I moved to NY. They do not have branches in upstate NY. There was fraud on my account that I caught by checking my account. They did not. When I called customer service they were rude and transferred me to the Fraud Dept. I was told they could not help me, I needed to go to a branch. This happened more than once. There are no branches in upstate NY. I felt they were not listening and did not care. I opened accounts in a local small town bank here in NY. They have notified me immediately of fraud twice and took care of everything for me. Wells Fargo never did this for me.

I cannot begin to describe the lack of communication from this bank during the PPP loan process. After two rounds of government funding, I got nothing from WF, despite applying in the first hour they had it open. All of my paperwork was in order, and my loan request was small compared to most. I’ve ended up missing out on this much-needed funding solely because of them - a blow to my business that could have been prevented if they weren’t basically criminals. I’ve already opened new accounts with a local bank. Good riddance.

So, since this pandemic shut down walk in banking, Wells Fargo has not stepped up to the plate to help drive through lines. In addition to LIMITING daily hours (9.30-4.00), there is ONE person processing all 3 lines at my local branch.

In this crazy time we are all living in you would expect your bank to have your back and be able to come thru. There are a plethora of customers spread over all of social media, including me, expressing their extreme disgust in this bank and how they have been denied for loans, charged over draft fees and have no access to their money. There are Veterans who are hungry and Wells Fargo is holding their check deposits for 11 days! They are people with small businesses who applied for loans and got the run around, meanwhile the bank approved the loans they would profit from the most and closed the PPP loans all together.

On May 2, 2020, I needed to login to my Wells Fargo account. I lost my online Login ID and account number. So I called them. After almost 3 minutes of phone menus, I was put through into the queue. The robot on the queue told me the expected wait time is 25 minutes. There was no call-back option. I don't have time to be on hold for 25 minutes, listening to their music which prohibits me from working at the same time. So I hung up, and am simply not able to access my account. I plan to close my account at Wells Fargo and never come back.

I became the new sole owner of mine and my husband's small business due to his passing. I have been trying for hours and for days to submit an application for the PPP through Wells Fargo. All of my personal and business accounts are with Wells Fargo and they have been for years. I cannot tell you how many times I have called customer service, however they do not seem to be privy to any info on this process. I understand that they can't do the actual entry... I just want to know why... I, as a female small business owner cannot get into the area to apply.

Very Rude and they don't care. Two reasons why. I ordered checks and never received them. Also, called Wells Fargo in Holmdel, New Jersey. Regarding charges on my account for using my savings card to many times. Corona virus. WE all had to stay home. I couldn't get out to pay bills so I used my Card. Nope they didn't want to hear it, bank charges and ATM fees and horrible customer service. After explaining to them that I have a savings account and I have always gotten cash out of ATM and I would pay my bills by get money orders, the reversed the fees.

I wrote a check today to a painting contractor for completed work. The amount was $1,250.00. I wrote it out as one thou. two hundred fifty & 00/100 ---. I am fifty eight years old and I abbreviated the word thousand just as I have always done on every check I have written where the amount is $1,000.00 or more and I have never had a problem. I just received a call from the contractor who had waited for a long time in the drive thru line at the Wells Fargo branch I use only to be told that they would not cash the check because of the abbreviated word.

Is Wells Fargo an international bank? No, Wells Fargo is definitely no international, we are in 2020. As of today Wells Fargo only has text message to verify identity. If you are outside of the US you won't be able to get that text-message, even if you own a phone such as a Google Voice or magic-Jack or any other service that is voice over IP, ALL OTHER BANKS ARE CAPABLE TO SEND MESSAGES TO ANY OVER IP, but they Don't? WHY? This issue is been reported since 2016. Check the following links of other people talking about the same situation **.

Stephanie ** is the worst manager I’ve ever seen in my 10 years of banking with Wells Fargo. She talks about others customer’s business, accounts, and their life. She vents to us customers about her own life and how she used to be in a sorority. I asked her a question about my account and she didn’t even answer my question and just avoided it completely. I’ve seen her yelling at her tellers, telling them that they're a waste of space and treating them worse than an animal without the physical abuse. What is Wells Fargo EVEN THINKING making her manager! I see her yelling at the teller and telling about other teller’s business to customers. She’s Completely power tripping!

I am a long time customer of Wells Fargo and have a business account and a personal account with them. I qualify for a PPP loan. I applied about three weeks ago and was given an automatic message stating that I was in queue for Wells Fargo and would be notified when they would accept my application. I got an auto-email saying I could apply last week. I filled out the application no less than seven times. Each time, the application was not allowed to be submitted (i.e. rejected) because they claimed that the name of my business was not correct.

I have been a customer of Wells Fargo for many years. I am a small business owner -specifically a healthcare provider. Aside from caring for my patients during this pandemic, I had put my faith in Wells Fargo that they would submit my application for the Paycheck Protection Program to the SBA before the funds ran out on April 16, 2020. Imagine my surprise and utter shock to receive a notification from Wells Fargo that they failed to process and submit my application on time! As a healthcare provider I was counting on this money to help pay my staff and keep my office open during this pandemic crisis. Due to the incompetence and heartlessness of Wells Fargo bank I am now left out in the cold.

During these trying times, you would at least hope our financial entity has your back. Well, WellsFargo can't because their team is so unprepared and their system is so behind. Not only is WellsFrago the most technologically challenged bank out there, but its employees are by far the most disconnected, having no interest in resolving or helping callers. I have been on hold for a total of 45:39 minutes and finally got a human to pick up the phone but guess what? I have been transferred to another department. Come on WellsFargo, if your resources are limited and you have less personnel, does it not make sense to have the people answering the phones help with all matters? This is the second time I have to call and it is also the second time WellsFargo fails. I will be moving my accounts which I have had since WellsFargo was First Union to another bank. This is where my loyalty ends.

After you open an account, you actually need to go to a branch to verify your occupation or your account will be closed in 20 days. There's NO BRANCH in my state, and nothing you could do to avoid the account closure. So I have to cancel my direct deposit to avoid a returned check... Really bad policy. Such a waste of my time and efforts.

Wells Fargo has extremely poor customer service, but their supposed fraud department is operated by persons with the true art of being unprofessional and skilled at having extremely poor customer service. You wonder if they were trained at all. I had my account hacked and am pretty sure it was from inside WF. When calling their fraud department they treated me like I was the criminal. They also blocked me from all online activity. Even when trying to complain to their customer service I could not because they blocked me from logging in to do so. If you have WF, get all you money out. If you are looking for a good bank to work for you, disregard their big name and keep moving along.

I am very, very angry. I'm going to take this viral!! On Monday, April 4/6/2020 I contacted Wells Fargo to dispute pending transactions charges from Target. One was for $71.10 and the other was for $23.73. They had NOT yet been posted to my account. I went through the dispute process and was ASSURED I would NOT need a new debit card. I was pleased with the call. Which by the way I was on hold for 40 minutes!

I am a 66 years old retiree. I have banked with Wells Fargo for over 22 years. During my working years, I managed to save some money in an IRA account with Wells Fargo. I also have a brokerage account there. With the Covid-19, I saw the value of my accounts plummeted 90% which triggered the minimum balance requirement switch. I was charged $30 per month fee for having accounts there. This is adding insult to injury. I can't afford this fee so I closed the accounts. Now they are charging termination fee of $95 per account. With already very little money left in my accounts, this is a big blow to me and my family. This bank has no conscience. While other businesses are helping out those who are affected by the pandemic, Wells Fargo choose to use it as an opportunity to inflict more pain to its customers. I made a big mistake banking with them for all these years. The termination fee, is it even legal?

It's a long story but I was a victim of fraud and a PayPal was the conduit for which the money was transferred (Not PP's fault). I attempted to contact PayPal but, of course, you canNOT get in touch with PP to speak to a living person immediately (but PP did contact me eventually) so I opened a Declined Payment case with PP and then contacted my bank, Wells Fargo. Well, the PP charge hit my WF checking account/transaction on a Saturday P.M. and on Sunday, I was on the phone with a WF Banker/teleagent. To WF's credit, WF did block the "ATM/Check Card" transaction for which I'd given PayPal years ago. I do use PP for my eBay payments and it's all been good.

Tried getting into my banking account. BUT they have instituted a new security measure. DOESN'T WORK. Trying calling customer service. I was advised there would be a 25 minute wait. On the phone??? Tried emailing. Cannot email without signing on. Can't sign on because their "new" security process does NOT work. I have had prior negative experiences with Wells Fargo since joining them last year. When my CD matures in a week (hoping they'll even let me contact them) they will NEVER see me again. They attracted me with their CD rate. They alienated me with their complete lack of customer service.

Our credit scores are in the Excellent category with all 3 credit bureaus. We have steady retired income but Wells Fargo denied our Personal Loan Request saying we need to approved our Credit Scores which are already in the excellent category! During this time of uncertainty due to the Covid-19 situation Wells Fargo DOES NOT care about its long time customers like us (over 20 years with Wells Fargo). We have a perfect 100% payment history, no judgements ever, no bankruptcies ever and an extremely clean credit report with all 3 Credit Bureaus. So we have decided it is time to close all our accounts with Wells Fargo and use our Credit Union for all our banking needs. So sad but Wells Fargo should not be given any Federal Government help because they don't want to help their great customers.

I applied for a mortgage and locked in at an interest rate of 2.97%. I told our loan officer the reason for buying the house and all the plans that came with it. After about 6 weeks, right before closing I received a phone call telling me that the property needs to be treated as an investment property because my daughter lives there and I don't live there myself. The interest rate jumped up to over 4%. Since they knew from the very beginning who buys and who lives there I truly consider this wrong information and cheating. This bank is not honest and I would not recommend it. It is the second time I do a mortgage with them and it will clearly be the last time. I will switch after this is over!

Created my checking account when they had a promo. This was back in August. I was supposed to get my promo bonus money a few months later and even messaged them multiple times to make sure I qualified for the promotion still. Of course they reassured me and told me I qualified and just needed to wait the necessary few months to get the money added to my account. Suddenly, they told me I needed to give me 60 days to add the bonus to my account. Then they decided I didn't meet the qualifications for the bonus. Then they decided they needed to forward my case to the promo division to look at my case. Suddenly, it's been almost a year and then finally I get told I won't be getting the bonus. Really nice of them to string me along and keep my money in their pockets for so long. Will never trust Wells Fargo again. AVOID

WF customer service is testing American patience by consistently getting worse. It is the desire of WF management to see how much people will tolerate prior to moving to another bank. For long term customers like myself this is a horrible problem. Example - I ordered a RSA security device that did not arrive in the 5-7 business day window (5-7 business days, really? The device could be placed on the back of a small donkey or horse and get to most places in that time), Using the online secure messaging system I waited a day to get this response - "We apologize but we cannot answer RSA questions via secure messaging." What is secure messaging for then?!?

I've been banking with Wells Fargo for a few years now and it seems if I may need to take my business else where. I have direct deposit from my employer. My direct deposit is held until 6am on my payday. Never once does it show "pending deposit." Basically just pops up every other Friday at 6am when actually my direct deposit is sent into WELLS FARGO the Wednesday before. They hold deposits up until the very last minute to earn interest off of your paycheck. On Friday April 3rd after calling 3 different times and hold times well over 45 minutes each time I finally got to speak with a real human.

Trust me it is worth reading.. Today Friday I entered the Drive thru at 2:05pm, while waiting I filled out withdrawal slip & attached a note with I needed to w/d. Banker-refused to do my transaction. I accidentally said the F word. I hold my horn on waiting for one of the 3 people helping outside. Michael ** comes to my car (extremely nice man). I told him the above, so he walked into branch via backdoor to tell teller TY. I wait and wait, teller returns my ID & the envelope had $2797 CASH. What?? That is not what I ask for (multiple times).

I called today to get the balance on my account. So it could be paid in full. I was on hold for over 30 minutes. The female came on and said wrong Dept and transfer without saying, "Do you mind," or anything. I was put back in queue only. After 35 minutes a recorder came on and said mailbox is full, transferring to operator. Then a recording came on and said, "Sorry. No one is available," and then transferred me to a recorder than said, "Mailbox is full and no one is available to answer your call." This was at 1:30 pm on April 1, 2020. Wow that is so business to do to your customers. Thank God I won't be doing any further business with WellsFargo. If someone asks me about your company I’ll tell them to run the other way. Again I’m glad I’m finished with Wells Fargo.

This Wells Fargo Branch has very poor attitude & is quite condescending. Not a pleasure to deal with. The tells are always very nice & pleasant. This branch doesn’t represent Wells Fargo very well. If I didn’t already have an account, I would not have an Acct based on this branch alone.

I'm a user interface designer for a living. I can tell you from experience that everything on the Wells Fargo website is confusing and purposely designed to ensure a terrible User Experience. I just need to log in to my account to pay my bill and the only way to do it is to call them and provide them my bank routing number.. If I didn't just so happen to know that, there would literally be zero way for me to pay my bill or log into my account which means I'd get hit with a late fee. The error message, the password reset, all have design standards but Wells Fargo ensures to stay just vague enough on all of these to maintain confusion. This is what's know as "Dark design" and given Wells Fargo's past, I truly believe that this is design on purpose to ensure that you as a consumer fail or give up. I'm currently on the phone with them going on 40 minutes.

I just found out that Wells Fargo is charging me $120.00 a year for a checking account. My direct deposit is not enough to get free checking. I was never told that this was going to cost me that much to have a checking account, looking for a new bank.

My husband went to cash a check he received and there was an issue with the check. Wells Fargo treated him badly, blaming him for the check issue!! They were so rude to him. Unacceptable!! It will be a blizzard in hell before I ever open an account with them!!

Beware of Wells Fargo. THEY STOLE MY MOTHER'S MONEY. THEY HAVE NO CUSTOMER SERVICE. THEY DO NOT CARE ABOUT THEIR CLIENTS AND CUSTOMERS. Save yourself money and aggravation and invest with another bank. Read the following: My mother is 96. She had a check sent from Constellation Energy for $290.64. She misplaced the check. Constellation merged with Wells Fargo. I went to my local Wells Fargo branch and spoke with Rafael **. He called the main office. They told him to fax a copy of the check, a letter from me, and my power of attorney, and they would replace the check. They lied not only to me, but to their own employee, Rafael.

After discovering for myself I have been getting screwed over since 2012 I decided I've had enough. I closed my IRA account. The very next day I was charged a $125.00 cancellation fee. The only smooth process was them charging me the $125.00. The Advisor told me it would be 3-5 days to complete the process and have the funds in my bank account. I have been calling every 2-3 days for 2 weeks asking where my money is because it hasn't been deposited yet. I will be closing all accounts once I get them to give me My Money! I am considering contacting our State Attorney with a consumer complaint.

Today for the first time I called Customer Service to inquire after 4 months opening the account. This is regarding my new checking account Bonus. I called and after waiting for 10 to 12 minutes I got a chance to talk to a representative. He heard my inquiry and asked me to be on a brief hold. After 10 minutes he said he is waiting from his supervisor message and again I was asked to be on brief hold for another 10 minutes.

I have been using the Bill Pay service for 3 or 4 years. It is super easy and you can see your new balance the next morning. Now, all of a sudden, it takes several days before you see your new balance, allowing time for someone on a tight budget to make a mistake and overspend. I do believe that is the intention. Wells Fargo is up to its dirty tricks again. Looking for ways to foul people up and fee them into the poor house. Shame, shame, shame on Wells Fargo.

I was original with Wachovia so unfortunately, I inherited Wells Fargo through default. Oh wow where do I start. For one their customer service representatives are rude and incompetent. I called about a charge I disputed from a merchant in November, I sent email communication with the merchant and myself, pictures of the the issues that was in question as well as phone records of me contacting the merchant several times, a picture of the receipt where I paid for it twice, all this information was sent to Wells Fargo. I then get a chargeback from the credit with all the evidence given the rep advised me that Wells Fargo Lost the case and showed proof of the delivery.

I have been banking with Wells Fargo for years and recently have had the worst experience trying to get financing for a residential home. After they have wasted about 4 weeks of my time and telling me it looked great for a loan approval, 3 days before closing... They denied me. I have other mortgage companies competing for my business but I thought it was best to stay loyal to this bank. The worst decision ever!! Please dont make the same mistake I have made and find another place to give you finance... Wells Fargo you are a big disappointment. I will be closing my accounts with you and taking to a more reputable company.

I called more than 10 times, stayed in line waiting for a long time explaining my problem to more then 10 people but still my property insurance is not paid. I submitted my paperwork in 3 different ways but still my problem is not resolved. And the insurance has to be paid by Wells Fargo with the money from my escrow account. This bank is just a scam and I hope I don't have to work with this bank anymore.

I have nearly an 800 Credit Score and was denied a credit application due to low usage on my cards. I’ve built my credit up and basically this company punished me for being too responsible with my credit cards. I wouldn’t recommend this company to anyone.

I was three months ahead on my auto loan called for a pay off and got a pay off that was more than my principal balance. I talk to a customer service employee. They told me the reason was I were ahead on my payments and Wells Fargo wanted their interest so if I waited till my next payment was due it would be the same as my principal. So when I called back to pay it off I was then told that she was wrong and my pay off is almost $500 more than what it was and it was my problem.

I had a few fraudulent charges on my account. They gave me a provisional credit then they reversed it the next week. There was a charge on there saying that I donated to a charity in London. I did not donate to a charity in London but apparently anyone can just zap a charitable donation out of your account whenever they feel like it and you can do nothing about it. I have only been banking at Wells Fargo for 7 years. It’s been one problem after another. If they can not protect my account then I have had enough. It took 3 minutes to canceled my account over the phone. Good bye and good riddance.

Wells Fargo has an interesting algorithm. I have to report my dates of travel to make sure I don't lose access to my account, and 3 times in the past year they've found reasons to cut me off from my account for the exact duration of my trips. I've been stuck in England, Germany, and Thailand on important trips with NO access to my checking account and no way to fix their error.

We were solicited by our bank Wells Fargo via mail to refinance our home. So my wife contacted the Loan Officer/Jeremy. My wife explained that we had been told in the past that we had to many loans, but he assured her that if all was fine on the account and we had good credit, there would be no problem since this is our primary residence. This loan process began on July 24th and ended on October 31st. We were denied the refi!

Wells Fargo is a very known bank and lender, while the opportunities they provide are great they come with lots to them. They charge monthly and annual fees on just about everything and those can add up quickly. They charge a $5 monthly fee just to keep a savings account.

I was in a motorcycle accident and haven’t been able to work for almost a month. I finally got my insurance check and deposited it yesterday. I was told as I have been overdrawn 5 times in the past six months, that the funds would not be available for 9 days. After already charging me $35 per event that I was overdrawn, they will not allow the funds from a national insurance agency to be available EVEN IF THE FUNDS CLEAR BEFOREHAND. Wells Fargo knows my situation —bills unpaid, out of work, etc. They are not even willing to release a portion of the funds. I’m going to try and find a smaller bank that has people that actually deal with people and real life situations. The people in the bank are actually very nice and “courteous”, but the bank and its policies are cold and ridiculous. Goodbye Wells Fargo.

IRA Deposit made out to Wells Fargo took 3.5 weeks to transfer, Locked brokerage account during high trading periods, have 2 other trading accounts with other brokerage firms, they do not do these shady things.

I became a customer in 1973 and witnessed in become poorly run. In 1973 I would have given it five stars. It has become too big with two many layers to provide a good customer service. Its multi-billion penalty from the Banking system was well-deserved. It needs to be broken into pieces and absorbed by another well-run bank.

On 12/09/19 I took out a cash advance. On 12/11/19 I paid the money back. I expected the cash advance fee and the interest for the first month. To make a very long story as short as possible, here it is 2/21/2020 and the bank still has my case in resolution. When I called in January to see why they were still charging me interest, they said because the cash advance had not posted on the statement, that my payment did not get applied to the cash advance.

Wells Fargo online banking is a joke! I made extra payments and then some principal payments to my account. You cannot tell what's what now and where the money went when you sign on to your account. I finally went to get help at a branch and the person helping me was rerouted to another dept which in turn wanted to route her back to who she just spoke to. It's an ongoing game and wells fargo is a JOKE as they are always in the news! No one at the 800 number will help you. They just reroute you and you waste most of your day trying to get something fixed that is their problem that they own.

I made a payment for February and they call to state the payment is late if we don't pay today. We tell them that we made the payment on the 7th and they lost the payment in a holding account. They refuse to reimburse us for the added stress and frustration that they bring at least once a year with mistakes like this. I stated I wanted to be reimbursed in a reasonable way, ie. remove the interest from one month for the mortgage. As usual, they say they can do nothing for me like that and ask, "Is there anything else I can help you with." This is not the first time they have done something similar and today was the last straw. I am selling my house and moving just to get away from them.

My wife received an offer for $400 to open an account. We tried to do this online, and it said we couldn't. We went into a branch and got it open. After we set up our direct deposit, we tried to set up online banking so we could transfer the money after it was deposited. Once again, it didn't work. We hand to call. After 15 minutes of being on hold, the person answered and ultimately told us we have to go back into a branch. Now we are back to a branch to close the account. We have explored many other FDIC'd insure banks online and were able to open and get things set up very quickly and easily. How is this bank still in business? Also, they are the only bank that has fees for a checking account. So stupid. Do not bank here. Ever!

After being told by a WF rep as to when I should make a payment, I found out that my payment was actually late by a couple of days (the rep gave me the wrong info). I was then charged a $38 late fee on a $51 minimum payment due. They refused to waive the fee. Worst bank ever. They deserve all the bad press they get. Stay away.

I feel terrible that this bank denied me a normal checking based only on my credit score. They showed me an account to open that had delayed deposits and no mobile checking. What a crappy bank. I've never been so mad that a bank would deny a $9000 deposit. I guess they'll never have my business. I have a current bank account but there are other better banks than this place.

I'll keep it relatively short and simple; I go to my local 7Eleven to grab some Swishers, I pay 10 cents out of pocket and the $1.31 remaining came out of my card WHICH HAD $1.40 of balance. So then I wake up, hoping that a transfer came in from someone close to me so I can go out searching for jobs using that money as fare for the buses. I found that my account was mysteriously now overdrafted by $6.41, and I was told by the rude and sarcastic employees that the charges were correct, despite my attempts to dispute multiple transactions. I won't be carrying out business anymore with Wells Fargo in any capacity, this is the 5th time that my account is overdrafted COMPLETELY out of the blue.

I had an unexpected expense come up and ask for an extension of my loan. Keep in mind that I have been banking with them for over 25 years plus I have never missed a payment or been late with a loan payment in the five years of having this loan. They could not tell me after two phone calls if they could extend my loan or not. They said I would have to call them back after the unexpected expense had been taken care of before they could make a decision regarding the extension. I found this very unsatisfactory after all the years that I have banked with them. I will be closing all my accounts with them and find a bank that can relate to the needs of their customers.

I opened a claim on a charge I intentionally put through with my Wells Fargo debit card. However, I realized I should have used a card from a different bank. So, I explained it to an agent at Wells Fargo claims department, and he was very helpful. He even sent me a follow up email saying that they take this matter very seriously. I was told that I will be getting a credit back into my account for the charge I put on mistakenly. I called back today only to find out that another claims agent wants me to withdraw the claim. How can a bank have different opinions and ideas about the same case depending on an agent? Banks should be a lot more organized, and accountable. If my claim was not the kind of claim they were going to handle, then how come the first agent was so helpful in replying that I'll get a credit in three business days, and even follow up with an email with a claims number?

My experience with Wells Fargo was my worst experience with a financial institution that I ever had, and even having a great credit on the 700s which I am always careful with my credit and the reason being that my 2 business were newer business. I contacted Wells Fargo in Tualatin Oregon and worked with Sylvia **. This lady with all my respect do sent have a clue of what she is doing. Never a follow up, I always had to be chasing her to get answers. I was denied credit supposedly because my 2 business were newer. Again I have great credit and own my home free and clear and even asking Sylvia if they can use my home as collateral, my house is worth about $700,000.00 or more. I believe I was turn down by this institution Wells Fargo because I am a hispanic man. Why would I need Wells Fargo if I had enough cash on hand? This happened last year and by now my 2 business are doing better and I don't need this horrible Wells Fargo anymore.

I have been a Wells Fargo Customer for many years. Trying to re-build my credit, I received numerous letters from Wells Fargo with authorization numbers, intentional misleading me for a credit card. Finally applied and was denied. My credit score dropped 15 points.

I was notified on 2/3/2020 by Wells Fargo fraud department that an individual impersonating me in NC, I live in NJ, had attempted to withdraw funds from my accounts. He made the attempts at three different branches in Greensboro. I learned this individual, a man, I’m a woman, had my bank account numbers, a driver's license with my name on it from SC, and was able to provide them with the last five numbers of my social. Identity fraud. Aldo, thru an ACH, money was withdrawn electronically from my checking sent to an individual's name.

I am not a fan of writing reviews but I have to bring this up for everyone so that you are aware of how Wells Fargo ruined my life and you think about going there before banking. In May of 2019 Wells Fargo Claimed they had not received my monthly Payment for auto loan. As for over 6 years I made my payment on time. I mailed my check in the envelope Wells Fargo sends us. I had never had a 30 day late payment in my life on my Wells Fargo account or any other account. My credit score was Excellent and with excellent payment history in the 780s. When making my July payment Wells Fargo alerts me that I was 31 day late claiming they had not received my payment. Unfortunately a lesson learned I do not follow up on my payments every month going onto my bank to see if checks were processed.

3 times they've voided my card without notice. 3 times they've sent me a new one. 3 times they've made me come into a branch to get a temporary card. 3 times they've ruined my life. So I order the SSD days ago. It doesn't come in. I check Amazon... "Please update your payment method." No.. NO!!!! I check the mail and thank GOD finally the damn card from Wells Fargo.

Today I accidentally made a cash advance from my credit card to my savings when I was trying to transfer from my checking to my savings. When I realized this error, I immediately called Wells Fargo to ask them to cancel this transaction. They told me that they could not do this and I would also have to pay interest on the advance. I asked how that was possible when it was an honest mistake. The first woman I spoke to told me she could look into waiving the fees if I paid back the cash advance plus the remaining balance on my credit card on my next payment. I asked to speak to her manager and the executive I spoke to told me there was nothing they could do and I would need to pay back the advance at the end of my billing cycle. I asked her why I couldn’t pay it back immediately so it didn’t look like I wanted this transaction and she said any payment I made would look like a payment towards my balance and not the cash advance.

Wells Fargo has low-level people in the branch who call the back office for everything. The back office people have scripts and have no interest in understanding the customer problem and the bank branch staff has no interest/ability to explain the problem. Customer satisfaction is not an objective. Compliance to bureaucratic rules is the only objective for the branch and the back office people.

Wells Fargo is the most worthless bank. I have been their customer for over 3 decades. If I didn't have so many accounts, I'd switch in a heartbeat. Calling the local branch office gives a customer zero information. I understand and appreciate practices that make giving information over the phone difficult, but when I know every password and secret code and SS number I don't understand why the local branch can't answer a simple question: Was a specific check cashed? Instead I got transferred to the 800# from _ell and have now been on hold for 20 minutes.

I have been trying to get my money refunded for over 4 months. I have called several times. I have never received a letter nor a phone call or a voicemail. They have accidentally closed the escalated report with nothing on the report stating why and now they have lied and said they tried to contact me several times for the second time the case was opened. This will be the third time I am opening this case and cannot even go to a bank to speak to anyone. I want you to know that I am buying a house and I always planned on going through Wells Fargo (customer for 15 years) and I will no longer be going through your bank so you just lost money. I started my lending process on Monday with another company. Very frustrated. Aggravating!! I will also be closing my account.

I've opened Wells Fargo checking account on December 31, 2019. I had no idea that the scam with the double accounts continues. On January 21st, 2020, I finally decided to enroll in online banking but was not able to do it. I called the support, and they opened the case of deleting the second account. On February 1, I tried to enroll again, but no luck. So, I called the customer and technical support, and they said that they are not able to remove it, and I have to go to the office. Such a waste of time and now, I am afraid that this fraud Wells Fargo bank has all my information, and God knows what they will do with it.

Pretty sure this so called "Program" for veterans is just a publicity stunt for the otherwise known "Criminal Bank". They claim to have a program for transitioning veterans to show different lines of business and training, but when you apply they say you don't have skills the bank is looking for. What about a Bachelor in Accounting doesn't give you a foundation to work at a bank? Then, they keep you in waiting and you have to ask for a programmed response. Great way to show veterans value by dismissing them with an automated response. Suppose I should get more background on how to steal from my own customers (insurance dept, etc..), or market manipulation??? Thanks for wasting us veterans time.

It’s Bad enough that Lissette ** branch manager at Altamonte Springs allows her staff to be rude to customers, MARCO ** area Manager totally ignores voice mail messages and CYA is the business practice of choice there. This is the bank that I was closed by Florida Lottery, when you win and have to get a check cashed they send you there. No problem.. At the bank they require 2 forms of ID. I gave them a Fla drivers license and a credit card. They refused to accept it because the credit card was not signed. I supplied 9 MORE forms of ID including credit cards WITH my picture on them AND PICTURE IDs from hospitals that I work on.

Stay away from this bank. They are no good. They closed my personal checking for no apparent reason other that I received a letter that I had received an unsolicited money wire. One year later they closed my charge card. Never paid them late. No explanation. If you want a big bad bank you found it.

I’ve waited a whole week for my new credit card to come in the mail and it has not arrived yet. I already have an account with them. I should already have been approved to get a card and should have received it already. I have to get my groceries soon. I have a life where I NEED to use my card. I can’t sit around and wait for it to come.

If I was able to give 1 star on this Wells Fargo company I would, my ex-friend had me cash a check as a 3rd party and the check was fake. All Wells Fargo did was blame me and say it was my fault that she cashed a bad check, customer service center did not care, they kept putting me on hold, was yelling and downright rude. They do not care about what happened, they lie all the time about this issue, my ex-friend committed a crime, and the let them get away with it. People would be better off dealing with a credit union then Wells Fargo who cares nothing about people's issues, they also back in the summertime lied and said that I was trying to take money from my dad, they also reported me to adult serve. They just continue to lie all the time.

I got scammed through using PayPal and inquired if it was possible they could help me, though I didn't think so because they never do. They could have just said 'no.' Instead, it took 3 people to think. One said they were going through my Paypal account and the other persons' and couldn't find the transaction. (Which shouldn't actually be possible. They don't know my password). So I send Photobucket links since you can't put attachments in the message. Then I got someone who apologized that the messaging system doesn't allow attachments. It wasn't an attachment, it was a photobucket link. Copy. And. Paste. It took the last person to finally tell me they can't help. I am only staying with them because otherwise I will have to rearrange things with my Social Security account, my new job where I haven't gotten direct deposits yet, and change all my checks and credit cards. So, basically current convenience.

I called Wells Fargo in Westgate location in Spartanburg and asked if they notarized. The lady that answered said yes and that it was no charge. She then asked what did I need notarized and I told her an I-9 form. She then said yes we can notarize that for you. So I got into my car and drove across town to the bank. The clerk walked me to her desk and stated they don't notarize I-9 forms. All employees should be trained on the same information and not say one thing to a customer on the phone and say something different in person. She wouldn't even look at me when she was talking, she looked everywhere but at me. This whole experience was very unprofessional.

My husband has a 401k account with Wells Fargo and getting any kind of online service is an absolute nightmare. We called customer service in order to access his account online. We were passed along to several people and not only were they unprofessional, they were uneducated about how to use their own system. After an 1.5 hours they still could not figure out how to use their own system and told us to go to a branch. They looked up the branch info and got the locations wrong. My company uses Fidelity and let me tell you they do not miss a beat - awesome, fast customer service all the way!!! I recommend that those with Wells Fargo accounts switch so they do not have to continue getting nightmare customer service!!

I called because I had a question in regards to business wire transfer. The lady said that for business I'm allowed up to 10k a day. I told her that I had an RSA key which allows higher daily transfer and that I've done transfer with this key greater than $10k in the past. She argued with me and said that I had to go into the store and get an upgrade. I said it doesn't make sense that I needed an upgrade because I was never prompted for the code this time. I asked her if she could check my account and she hung up on me. I've called many times in the past and spoke with a business rep and have never been treated this way. I am a customer at WF and have been for a very very long time. This person who handles customer service, should not be in customer service.

I took a loan for a home by Wells Fargo and that very same year I paid off the loan. Nearly 3 months later I got an email saying my check for escrow was going to expire. I was none the wiser because I never got any mail from them regarding an escrow check. On the phone I gave them my personal information and asked if they could simply deposit the money directly into my bank account. They said no because my bank account doesn't have my co-buyers names on it, and they cannot verify that it is even my account because it is not a Wells Fargo bank account. I asked if they wanted to do a three way call to verify we are all us, but they said no. They know my co-buyers are in another state than myself and continued to ask me to sign the check with them. They then said I could have my co-buyers notarize a document giving me permission, I was the primary loan holder, to have the money.

Wells Fargo refused my cashier’s check deposit at the teller's window. Their stupid excuse is: “We cannot verify it". It took me 30 ** minutes to call Suntrust bank and get the branch manager to verify It’s a legitimate check. What a waste of time. NO wonder their earnings numbers were very low. If it wasn’t for my established online banking bill payments and the Prime -2 line of credit that I had from Wachovia I would have closed my account without hesitation.

I put 5000 dollars in CD in Wells Fargo and now they are gone. No records, no account number. It was 10 years ago in auto-renewable CD, but I could never think that they would just steal the money like that. Money didn't go to the government either where I would find them otherwise.

I had a direct deposit from social security that Wells Fargo kept my last deposit to cover a overdraft which is in violation of federal law per the 9th district court and wells fargo said that they didn't care. They weren't going to release my money to I guess they think that the law doesn't apply to them.

I needed to deposit a cashier's check into someone's account, I had all the info I needed. I was told by the clerk that my bf was scamming me and relationship was a fraud and that I should run. I wouldn't recommend this bank to anyone. I'm contacting my attorney to press charges for harassment. Wells Fargo sucks and is the worst bank around!!!! Avoid them at all costs.

I have had my Wells Fargo account for 15 years. I chose them at the time due to the availability of ATMs, but after ATMs became less relevant, I stayed due to not wanting to go through the hassle of changing direct deposits and automated charges. My wife and I have always been excellent customers with a large savings account and a credit card that was paid off monthly

I made an overpayment on my credit card account in an amount over $2500. Once I realized what had happened I called for a refund check for the over payment. The payment made was to pay off the balance of may card. When I called to ask for a refund check I was told that it would take up to 30 DAYS to receive the funds. We live in the year 2020 and electronic banking. What in the world could take up to 30 days to “research” the amount before refunding it? As most people know the banks hold onto your money in their accounts for extra time to make interest, OFF OF YOUR MONEY. Needless to say I will never use my Wells Fargo credit card again. There are plenty of other banking systems out there that do all the same things as Wells Fargo and have a lot less hassle. I can see why Wells Fargo gets only a little over 1 star for their services. Seems like they are going by the play book of Bank of America.

Heather who works at Jupiter Buckingham branch in Garland TX did our notary. She provides good customer service and very professional. This branch has friendly employees including the tellers. I highly recommend this bank.

I am out of country and this massive bank cannot get me back online, saying they need to text me but cannot text me here and will not email me because to send me a code via email would make for a security threat. WHAT a crock! I just got my password changed online while abroad but cannot get a code? Try calling for help but have a pillow, water and be sure to use the restroom ahead of calling, as it is interminable. The very first business I will conduct when returning will be to close all my accounts there. This troubled bank with a history of illicit activities should be really trying to work on image, but not so. You have been warned.

When you have a debit/credit card you tend to spend money or even send money to friends/relatives. Wells Fargo your sales team is amazing, I must say, however your actions speak louder than your words. I have been a member with this bank for 1+ year and I sometimes get fees of $15 for too many online transfers from my checking to savings. My boyfriend, (also a member of the same bank, as we signed up together because you guys said we would earn an extra $200 and then when the $200 never came you said “this expired the day before you signed up. I’m so sorry about that”. Again actions speak louder than words.) is a better saver than I and never ever gets charged with fees.

If you are ever going to stay overseas for a length of time, please don't use this bank. They will block your ATM bank card without you knowing it. It has happened to me twice. There are no Wells Fargo branches overseas. The help online is the worst. You will starve for a week at a time, I did. They rarely respond to emails and when they do they have no clue as to what is really going on. If I return to the US I will immediately close my account with them and go with a more professional bank. I could easily fill up pages and pages of complaints against this bank. Too bad I had to give it a star rating otherwise I wouldn't.

Most reviews are written immediately - before you get to see how a company really operates. Well, after a few months illegal late charges kept cropping up on our monthly statements; and in every instance they removed them advising "unknown reason". After the continuation of these illegal fees - and their reversal of them every time - we are leaving. The illegal fees aren't a mistake, they are part of an organized and orchestrated illegal activity this bank is involved in to illegally bill their customers purposefully. I can forgive mistakes, but this bank engages in knowing illegal behavior with the hope only a fraction of their clients see their charges.

My husband and I received some money from family members when we got married 2+ years ago at 18 years old. We booked a honeymoon to Memphis, TN but quickly canceled the honeymoon not even within 24 hours of booking it. We were told they would open a case for the refund and in the meantime were refunded the $1,600+ that we spent. A week or two went by and we got a call from Wells Fargo saying we owed them $500+ dollars because the company's refund policy was different and you didn't get 100% of the funds back (not even after only 8 hours and then cancelling). We were threatened many times and saying we were going to jail if we didn't give them their $500+ dollars back.

I've been a long time Customer with Wells Fargo and have had an outstanding account. I've always had a large amount of savings and Checking has never been an issue. I received a letter sating they were closing my account and I can't be a customer any longer for "Business decision". I now have to change everything during the Holidays as well as my companies financing etc. I'm at a loss for how a company can do this to its valuable customers?!

I accidentally made 2 payments on my card and called Wells Fargo customer service up to ask to have one of them cancelled within 5 minutes of mistakenly making the payment. They informed me that they could not cancel the payment and it would have to be processed and only then could they reverse the payment, which could take 11 days. Most other banks will cancel the payment immediately and no further action would be needed. But not Wells Fargo. They said that they would have to let the payment go through (1 day), then they would reverse it and it would take up to 11 more days for it to be refunded to me. Why is that? Most transactions in today's world can happen within a couple of days yet they can't do that? This is ridiculous and shows how bad their "processes" are that they can't immediately cancel one of the payments.

Guess what!!! When I got to South Africa all I got was a message saying the service is not available.

I have submitted everything that was requested from retirement services on time. Although I’ve received my paperwork two weeks late I was told by representatives that the paperwork was sent out on December 5. Did not receive it until December 15. I’ve called to speak to another representative. They sent out another packet for me to fill out again on that Friday. Saturday morning I received both packets so they have everything that was requested from me. Then I was told that it takes five business days to make sure all the paperwork is turned in and right order to process. I have explained that this is the finances that I would be using to cover some late bills that me and my wife had. Most importantly to cover my kids Christmas this year because we had some financial difficulties paying some other things off.

I am the outgoing Treasurer of a car club. My term as Treasurer is over. The new President and new Treasurer and I drove from three different corners of the Valley of the Sun (Phoenix area) to meet at a central Wells Fargo bank location on Saturday to take me and the outgoing President off of the club checking account and add the new President and new Treasurer. There was no business banker at the central bank location, so we had to find another branch that had a business banker available.

Wells Fargo mistake causes me to be overdrawn $470.00. Four days later still no response. Now I have no means to travel to the family for Christmas. No wonder Wells Fargo has worst reviews in the industry and are always in trouble with the government. Bunch of crooks need to be exposed.