Wells Fargo Reviews

Have never had an issue with Wells Fargo bank. Online banking, Zelle etc...I'm satisfied with my banking experience with Wells Fargo for the last 3 years. They protected my account when someone tried opening a different account in my name. I feel my money is safe and secure against fraud with Wells Fargo. Thanks, Wells Fargo for great customer service.

I see the other reviews and wow, I'm sorry that some many of you had problems with this bank. I am writing from Las Vegas, I live across the street from my bank I love it. When ever I come in, Cynthia the manager, always comes to me running, greets me by my name and is always helpful. I wanted to leave a review some where and say maybe not all branches are that bad. This is my daughter's account but I used her account to write this.

Well Fargo has worked out well for me. I do personal and business and they have done a good job. I have used them for over 30 years. Great business sector and professional people. I would recommend Wells Fargo.

My experience with Wells Fargo for almost 11 years now have been amazing! I’ve noticed an uptick in spam emails claiming they are “Wells Fargo” and I feel like a lot of the reviews are geared towards that due to them falling for the schemes. Every time I’ve called the customer support number, they’ve done a wonderful job with helping me. 10/10!

Have been a customer for many years and use online banking daily. The website kept telling me that my mobile phone was a landline and that I couldn't use it for Zelle. Although it accepted it to send money and it used it to text me notifications. I called CSA one and she said she would take care of it and that it would take 2 or 3 days to correct, Got an email that this broke my link with my Quicken so called back and got 2nd CSA and he said he couldn't do anything so I asked to be transferred to a CSA in the USA and he said sure and transferred me, while on the line with CSA three I got more emails breaking my account, I asked CSA3 if she was in the USA and she said no so I asked her if she could transfer me to a CSA in the USA and she said it would take a bit, would I hold, told her yes, then CSA4 came on the phone, told him about the phone number then the emails, 7 total during these calls, that kept breaking one thing after another.

Wells Fargo is the worst bank on planet Earth. Never have I had such a bad taste in my mouth when dealing with a company. Online staff are rude and unhelpful. One even made fun of me for asking a legit question about how to work with online banking. I would rather eat a pile of shit than refer my friends to bank at Wells Fargo.

Wells Fargo can and should do a lot better. They know how to smile, say please and thank you quite fine. Also, they try hard to solicit your business (with me anyway). However, they frequently drop the ball with other services and communications. I have now wasted two 50 mile trips to pick up foreign currency before departing on a major overseas trip. The currency was not there as promised the first time. This morning - wow - the manager Lisa told me that she was trying to help “pry the vault open”. YIKES! This does NOT inspire confidence, and not calling us to tell us they can’t give us our money, again, on time as promised - does NOT inspire trust. A simple phone call or text or email to alert us would have sufficed. Instead, all I got was “it’s not my fault. I was scheduled to come in late.” I think WF can and should do better.

Customer service is the most worst possible. I've been calling for 2 months waiting for a refund that is up to $600.00 by now. The response is always the same: I have to wait 10 days. I reported this to whoever listened.

Years ago, I set up my Wells Fargo Visa card to autopay the minimum balance. At the time, I was able to select this preference online. Now I went to change that to pay off the statement balance and was unable to do it after fiddling around their website for 30 minutes. I called them for support. They had me sit on hold while they transferred me to 3 different people. They sent me to online support, who immediately disconnected my call before helping me. I called back. They transferred me to another 3 people.

Outgoing CCH transfers are a disaster. Bill pay failures, included. The bank is abysmal, but I've cashed in on their incompetence. They've paid me $625 for opening credit card and checking accounts over the past two years. I've also earned over $200 in savings account interest using 15 and 12 months of free float. (Not using Wells Fargo savings though.)I keep a checking account open to automatically get credit card bonus interest whenever it reaches $25. Play their game by the rules, and win big!