Wells Fargo Reviews

Thank you Wells Fargo and thank you Daniel **! Exceptional customer service — patient, knowledgeable, and genuinely caring. Wells Fargo, you set the bar high!

I would like to thank Luis Mata and the awesome people working at Wells Fargo located at E. Vine St., Kissimmee, FL. I have been under a lot of stress lately, and they made this complicated process so much easier. Their patience, kindness, professionalism is very evident as they deal with each person that walks into that branch. I highly recommend it!

Wells Fargo is very helpful friendly and explain everything to you when you’re setting up an account.

Wells Fargo is the product of great banks being bought out by banks that don't care about their customers. I had a payout settlement from a highly reputable firm deposited into my account. Wells Fargo holds the money for one week, "to be sure that it is legitimate." I have been a customer of the bank for 25 years and this is how they treat their customers. Truist, here I come.

Wells Fargo Laurel branch is so bad that I have no words. You go there is no one to acknowledge. You feel stupid every time you enter the branch. I was there for notary. Waited 20 minutes and the representative tells me she will not do because I don’t have an account. But we have a business account. After telling she completely refused to do so because I was not on the account. I tried to give her business name but refused. Staff there don’t even know what customer service is.

I have been with Wells Fargo for three years and never had a problem. I have never had a negative balance or a bad check. August 7th, I tried to pull money out of my account by Wells Fargo ATM. I was sent a text asking me if I had tried to withdraw $1,500 and I replied Yes. I received another text saying that I would be able to do so and to try again in one minute.

I had an extremely disappointing experience with Wells Fargo customer service that ultimately resulted in me ending both my business and personal relationships with the bank. I called Wells Fargo simply to request information about a credit limit increase for a specific business purchase. I am a disabled veteran with a hearing impairment and use an assistive device to communicate by telephone. Instead of showing basic professionalism and making a reasonable effort to communicate with me, the representative was rude and openly complained about the inconvenience of my using the assistive device.

I was told I wouldn't have 15 dollar month charge since I am use the account for my disability son. They lied to me. Don't get Wells Fargo or you will not have money in account.

Deposit a check, said it would be available next day. They put a hold saying check with maker which is Merril Lynch 401 k a hardship withdrawal. I call them, verified the check, call Wells Fargo just to tell me they can’t lift it till 10 days. I have been banking with them for over 20 years. People are going through hard times, and that is to pay my mortgage, which it will not be available for in time need it at least two days sooner. They wiped their hands with it and didn’t even give me a parcel of it. They don’t care; use someone else to bank with.

Permanently shut down the drive thru at Columbus Park. Only one teller inside. I watched 4 people walk out. If this is our new normal CB&T here I come.

If I could -5. Lied to about bonus offer. Had a settlement deposited. Holding my money with no explanation. After discussion with the manager. She told me to leave. "There are customers behind you." I wasn’t a customer. So bad. Waxahachie Texas. Horrible!! Been told so many different stories by different employees. You can’t make this up.

I've been with WF for at least 30 years and this will likely be my last. I do not respect the fact that when I call in regarding my bank accounts, personal and business, that I am sent to an offshore call center; and only after putting up with the bot. My husband's ATM card expired in May. It is now July 24th. He didn't realize it as historically, the new card is automatically sent. I called to get a replacement card for him (joint account, one sign on and I manage all these details for us). They insisted on speaking with him. He was loading a moving truck and very busy.

If I could put zero stars I have. This is by far the worst bank. They won't let my mobile deposit go thru cause of of my signature on my check. When I do get my checks. Deposited, I gotta wait 2 days for them to clear. All of my money. If you can choose a different bank. Definitely do so or this bank will screw you.

Wells Fargo is a very rapacious, dishonest, and deceptive banking institution. I live in Minnesota and went to a particular branch in Edina, a suburb of Minneapolis-St Paul. The branch is a small one with two or more employees and a branch manager. It is mainly a walk- in teller site. I had received an offer in February from Wells Fargo promising $2500 if a depositor brought in $250000 of new money.

Unprofessional, rude, and completely unacceptable customer service. I am writing this out of sheer desperation and frustration. Every attempt to resolve my transaction issues has resulted in representatives hanging up the phone on me. There is an absolute lack of basic human interaction, empathy, or competence. Instead of assisting a customer, this bank relies on automated scripts and hostile phone behavior to avoid doing their jobs. I demand that a qualified manager or executive-level representative contact me directly to handle my account transaction without hanging up. Do not bank here if you expect transparency or basic human decency.

The low level, garbage customer service in Philippines!! Does not help American customers of this bank. Stop being too cheap and have a customer service in USA. Customers they don't have to waste hour on the phone to talk about their account with those idiots with no result. The CEO of this bank should get fired and they hire someone that can manage the basic of the bank business.

I had some work done inside my home by 50 floor and the sales person told me and my wife that we was approved by Wells Floors and it was for 2 years no interest, however Wells Fargo said the contract paperwork that was turned in by 50 floors was for one year no interest so immediately I was charged $9,000 after the first year and interest every month afterwards. I paid my account off months before the due date. I logged into my account and paid the balance due, 2 days later on July 5, 2026 they charged me an additional $54.87. I called them on 6 July 2026, to ask them why was I charged the additional 54.87 they said because I paid two days late regardless if I paid a large amount which was over $2,600. I immediately shut down my credit card account with them and I vow to ever do business with them again. They are crooked in my opinion making money any way they can off of people.

Can't help but take the time to express my displeasure with Wells Fargo. I'm in my 70's and can't tell you how many times I have had to be intertwined with the institution. Always a argument, always getting yelled at by representative. Always resolved in my favor after a very unpleasant experience. Stay as far away from this bank as possible. Much better banks out there.

I would give zero stars. Opened a checking account online then spent easy hour on the phone just so 2 weeks later I call them to find out there is no account. TERRIBLE SERVICE, I WON'T EVEN BORROW FROM THIS AWFUL BANK!!!

This bank doesn't care about you. Been with them over 15 years and zero benefit. Zero interest offered, regardless balance. When you try to move money to interest bearing account, they say it has to be NEW MONEY not in their greedy hands already. Could care less I closed account. Have 2 fraud cases, never investigated. One was for airline ticket, easily traceable and second with Verizon who lost 1200 of my money and neither wells fargo nor Verizon care. Worst, greediest company.

The worst company on the planet. Predatory and disgustingly greedy. Reverse Robin Hoods, stealing from the poor to give to the rich. A shameful godawful stain on humanity. If there was one thing I could go back in time and change it would probably be opening an account with them 15 years ago.

Last week I wrote a large check to a company in conjunction with a Real Estate transaction. Wells Fargo closed for Juneteenth. When the company deposited my check into their account the following Monday - Wells Fargo deposited the funds back into my account. When I inquired as to why, the branch manager told me that the recipient of the check endorsed it with my account number on the back. That turned out not to be the case. Rather than blaming a competent business person, Wells Fargo needs to own their mistakes.

I was cosigner on an auto loan for my son with Wells Fargo and they were very expert at reaching me in person when he was late with payments. I wanted to pay off the loan and NO ONE in the branch office could give me any information or do anything except take my money. I had to call the auto loan department to find why they continued to give notices to credit rating bureaus after the pay off. After negotiating a phone tree and on hold for 10 minutes I was disconnected and then waited another 20 minutes to actually reach a person. I would never recommend this bank.

Been a customer for more than 15 years. I have no idea went I stayed and put up with their unfair practices. Processing debit before credits when the money was transferred the same day or day before caused us a lot of problems. My card not working many times, even when the money was there.. repeatedly. Require me to have to make changes to the original account names after over 15 years is ridiculous! You have my DL on file...Are you serious? Not allowing me to use my business address on my business account?! Much much more happened but... WTH!....peace out Wells, last straw for me!!

Stay away from Wells Fargo Bank, their customer service is terrible, they are the most unhelpful bank I have ever used. Their automated phone service lets you know they do not care about customers and the representatives talk down to their customers as if they are stupid. Avoid using this bank at all costs. I deposited a paycheck and they like to put it on hold for 1-3 days and say there is nothing they can do. Terrible bank and terrible customer service.

Wells Fargo has been one of the most frustrating banking experiences I have ever had. I deposited a paycheck that I received for legitimate work I performed. Months later, I received a letter claiming the check was fraudulent, and Wells Fargo simply removed the money from my account. What is most shocking is that no one could explain what investigation was conducted, what evidence was reviewed, or why the decision was made. It feels like Wells Fargo took someone else’s word at face value and decided I was the one who should suffer the consequences.

I've been with Wells Fargo for 8 plus years and these branches are getting worst and worst. I had over $30,000 in savings, I tried to take $20,000 out on 05/01/26 from the branch down by Newport mall JC. They wouldn't give me $20,000 because they apparently didn't have it, so they were able to give me $10,000. So I left and went to another branch in JC Journal Square. I asked for $10,000 out of my savings and was told they were not able to do so because I would not tell them what the money was for. They had me there over 1 hour, making phone calls to verify if I can take $10,000 out of my savings to only be denied my money. I was told to come back in 10 business to try and get $10,000 of MY MONEY!

We moved to mexico, from Washington state. We've let them know this. Every single purchase I try to make gets rejected. We have to call over and over to get our account "unblocked". Just for it to immediately be blocked again. We've been hung up on about 13 times total in the past week. They don't have any control over their own banking system. It's all automated, and they can't do anything about it. I tried to buy groceries, and it got rejected and unblocked 4 times in 30 minutes. By the time we got home, we couldn't use the dairy products or meats. I've been told that it will keep happening, and they can't help. I've basically been banned from being able to spend my money, unless I have their consent. I didn't realize traveling/ moving wasn't allowed. Just bad business all around. Next year would have been 10 years of banking with them, but I guess not anymore.

In 50 yrs with this company, the worst call to customer service ever, makes me want to switch banks!! I wasn't transferred to 5 different people just to get 2 questions answered, they cut you off while you're talking and transferred you to others. The people working these days in any business, is just for the paycheck and couldn't care less about the customer!! (Very few are caring.) I will do my best not to call C. Service anymore until I find another bank!!

In April, I was a victim of identity theft. Hackers accessed my laptop, took over my Wells Fargo account, and used Bill Pay to transfer $35,000 out of my Wells Fargo Checking account. When I immediately reported the fraud, Wells Fargo’s customer support was lukewarm, reluctant, and completely negligent. They did zero investigation and quickly denied my fraud claim, falsely claiming the transfer was authorized because it came from a "valid device." I had to do all the detective work myself. I tracked down the destination institution, Interactive Brokers (IBKR), and contacted them. Even though I was not their customer, Interactive Brokers was incredibly helpful. They acted immediately to freeze the account, disconnect the hackers' devices, and secure my $35,000 intact.

Horrible experience! We had a fraud on our account. It looks them more than 2 months to get our money back. After this, they told us, they will close the account for security. Going to the branch, to open a new account, we have been told, Wells Fargo decided to end the relationship. 😀 😄 😉 So we also closed 3 more accounts with them, of course!

The Goodyear, AZ Wells Fargo branch has consistently provided the worst customer service I have experienced! The branch is chronically understaffed. While the lobby is often full of waiting customers, employees are frequently seen sitting at desks staring at their computers instead of assisting people. Simple requests, such as a PIN number change, require long wait times and cannot be handled quickly at the teller window — unlike Mountain America Credit Union, where this can be done immediately.

I opened an account in Wells Fargo on March 20, 2026, but the next day I got a mail from Wells Fargo bank and I was told that there was an issue with my check and my account would be closed on 4/6/2026, actually there was nothing wrong with the check I deposited since the funds had been transferred to the new account from my other bank account. Then Wells Fargo consistently refused to refund my money. I have contacted the bank to refund my money for 5 times, each time, they told me that I would receive the refund in one week, but it never happened. So far, it has been two months-as of today, and Wells Fargo still haven't returned my money. It is truly unbelievable. I feel like I am robbed by Wells Fargo.

Customer service sucks so much. Been banking with WF my whole life and never once have I encounter this pathetic Customer service. Instead of understanding and helping. They are getting mad. How do they even get the job with such an attitude? Go get a different job if you can't even control your anger.

Branch Manager, Norma **, refused to deposit my 401K check into my savings account because I complained of the racist behavior of her employee. I requested NORMA ** to contact the information on my retirement check and she refused. I requested that she deposited my check into my savings and it will clear in the 5 to 7 days hold placed on checks. NORMA refused stating that service is no longer available. NORMA'S behavior was perceived as very condescending and racist. She needs training on good customer service and not getting caught up in her evil feelings.

I was with this bank for over 6 years, I never had any issues with them until there was fraud on my acct. due to a deposit that came thru electronically, I went into the bank to discuss the matter at hand, we were there for an hour or more, we left the bank and I got a call from their fraud department telling me, "I am sorry to inform you that we will no longer allow you to bank here." They turned off our atm cards, they refused money to come in. All my bills bounced and they still have not returned us our money that was in the acct, Come to find out it was Wells Fargo bank that made the error and they refuse to acknowledge me, meanwhile I am behind in bills. Thanks to this creep that runs the banks and the fraud team, We have been waiting a month now and they still won't give us our money, This is ridiculous and untrusting bank. I will never ever speak good about wells Fargo ever again. STAY AWAY from this bank.

Always a problem with WF. CASH DEPOSITS suddenly are not available the next day. They should be available immediately. STAFF - what staff? CALL - wait an hour until they answer or not. ATM - always breaking down.

I had a bad experience with the South Park Branch. I have been a Wells Fargo customer for more than 30 years. I will never go to the South Park Branch again. They were short with me, said I had wait 45 minutes to see a personal banker, and suggested call the 1-800- number.

I found a customer's card named Miss Myers. I was put on hold for 35 minutes trying to report one of their customer's cards lost. Then put on hold for another 20 minutes trying to get their card sorted out. Then after all said and done they told me to throw it away. Damn I would never bank with Wells Fargo.

Signed up for a Wells Fargo checking account years ago which I do not use regularly. I made sure to deposit the minimum needed to avoid monthly service fees. They silently began charging me a service fee after burying the notice in monthly statements (I have never overdrawn). They never sent a separate notification and had me agree to the new terms of service. DO NOT USE THEIR SERVICES. There's no telling what new hidden/surprise fees they will charge you and are unwilling to reverse these fees. They are able to steal from you by hiding behind shady rules and practices.