Wells Fargo

Wells Fargo Reviews

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Overall Rating2.6 out of 5
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About Wells Fargo Reviews

Wells Fargo (NMLS #399801), one of the biggest financial services companies in the country, provides home purchase and refinance loans in all 50 states. You can check rates online and then apply online, over the phone or in person with a local mortgage consultant. Loan options with Wells Fargo include conventional and government-backed loans, as well as jumbo loans and loans for new construction properties. As of the publishing date, Wells Fargo has temporarily suspended applications for home equity lines of credit (HELOCs).

Pros & Cons


  • Free online banking and mobile app
  • Free money transfers
  • Large selection of financial products


  • Low interest rates on savings accounts

Bottom Line

Wells Fargo provides bank accounts, loans, retirement planning, investment services, credit cards and merchant services. It has more than 13,000 ATMs and 5,400 branches in 39 states.

Featured Reviews

Wauwatosa, WI

Wells has always been responsive to questions and issues, both online and through my local bank. Their fraud department is first rate. When my credit card was compromised, they re...

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Rexburg, ID

These guys are the best banking institution we have ever worked with. They protect your account fiercely and provide you the tools to manage your money wisely. Additionally they h...

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What is Wells Fargo Bank?

Wells Fargo provides banking, investment and mortgage services as well as commercial and consumer financing at 7,600 locations in 32 countries and territories around the globe. Wells Fargo mobile banking gives customers the ability to link their checking, savings, credit card and investment accounts all in one place. Customers can also deposit checks from their phones with the Wells Fargo app.

Wells Fargo financial services

Wells Fargo offers multiple products and services, including checking, savings accounts, credit cards and loans.

Wells Fargo checking accounts
Wells Fargo has five different options for personal checking accounts — Everyday, Preferred, Portfolio, Teen and Opportunity. Businesses can select from Simple, Choice Platinum and Analyzed checking accounts. Most personal and business checking accounts require a $25 deposit to open.
Wells Fargo savings accounts and CDs
Wells Fargo offers two savings account options, Way2Save and Platinum Savings. Wells Fargo also offers CDs, which require at least a $2,500 minimum opening deposit. CDs are available at fixed rates and step rates.
Wells Fargo loans
Wells Fargo offers multiple loan types, including student loans, auto loans and mortgage loans to help you buy, refinance or renovate a home. The bank offers low-APR personal loans and lines of credit ranging from $3,000 to $100,000. Wells Fargo also provides loans and lines of credit for businesses.
Wells Fargo credit cards
Wells Fargo has several credit card options. Almost all Wells Fargo cards have a cash back or reward program, and a few have no annual fee.
Wells Fargo retirement services
Wells Fargo offers traditional and Roth IRAs. You can also invest in mutual funds and manage your portfolio yourself or with the help of a Wells Fargo investment professional. The WellsTrade Mutual Fund Screened Listed makes investing simple by pre-screening mutual funds. Wells Fargo Advisors, a full-service brokerage, is available to customers to help with investment planning. You can also invest directly online and automate your investing through the Wells Fargo Intuitive Investor.
Wells Fargo merchant services
Wells Fargo makes running a business easy with payment processing that allows you to accept card payments onsite, online or wherever you might be. Mobile payments are available for Apple Pay, Google Pay and Samsung Pay. Wells Fargo benefits for business owners also include Clover point-of-sale systems customized fit your business needs.

Wells Fargo Reviews

ConsumerAffairs has collected 3,332 reviews and 2,820 ratings.

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Reviewed Sept. 13, 2023

Bank account was frauded for over 149k on 8/17/2023. Filed a claim on 8/29/2023 and Wells Fargo after now 2 weeks Wells Fargo sent me a letter stating that they are only going to return 24k of the funds that started on 7/12/2023 but would not be reversing the transaction of 124k as it has been too long from the date of transactions to the time of reporting it in which was only 8 business days and before I even received my bank statement. I thought our monies were supposed to be protected in the banks and that is what they are paid for???? I would definitely never use Wells Fargo Bank for any banking needs. So far out 124k of my retirement monies.

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Reviewed Sept. 6, 2023

Samuel ** said he could help me make $10k per month in my retirement. Out of the 32 investments he put me in, two made 2% in over 2 years, most under performed by 40% down. Now I have to work again.

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    Reviewed Sept. 5, 2023

    Terrible terrible customer service. They transfer me to 8 different depts. Could not help me out on the charges that I have never made. Wells Fargo you have horrible customer service and I will never bank with you ever again!!!

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    Reviewed Sept. 5, 2023

    They charge 2.50 if you use another ATM for example even though I have 30 plus grand there. If one account slips below the fee is there immediately. They charged me 5 dollars because an old savings account went under 500 dollars for a day. Then when I moved 500 in there I still got charged 5 dollars again. SO CHECK EVERYTHING. However some of my transactions take days to post and that’s terrible. They make billions investing our money but they look for ways to slip in fees. If you don’t check you will get screwed. Stay away, go to a local SMALL bank that actually cares or better yet a credit union. I’m pulling All of my accounts from them.

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    Reviewed Sept. 3, 2023

    Anyone can access your IP address. Repeat. Anyone. Just because a transaction was made through an IP address, it doesn’t mean the legal owner of the IP address made the transaction. I don’t think these people are the smartest. They were also very very rude and they are bullies. One of the males told me to wait over the phone and it would take very very long. Of course I knew that meant that he would never come back and he was punishing me for a fraud that was made on my IP address so I didn’t wait. I don’t know why this kind of people are so disrespectful and bullied. Do they feel powerful when they bully customers. I am leaving Wells Fargo after this horrible and traumatic experience.

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    Reviewed Aug. 27, 2023

    I paid my credit card bill in full every month. June of 2023 I paid a bill of 1024.00. The next day my wife paid the bill without knowing I had paid it. I called immediately and explained what happened and I really needed a refund of that payment. The gentleman I spoke with said they could refund it as soon as it was posted. They didn't refund. They held it because I had a bill coming due. They had no right to hold it since I had never been late and paid in full every month. They held my refund and took the payment out of my refund and left me with 708.52 for a refund. They still did not refund that amount.

    I kept calling and asking for my refund and they kept saying it was mailed. We have the USPS service that we get an email showing what mail we are getting each day. That refund check never showed. They lied to me to cover their incompetence. The check finally came yesterday August 26, 2023. Of course they have not apologized or paid me interest for holding my money for two months. My wife and I are both retired and can't afford for someone to hold our money that we need. They don't give a damn about their customers. As far as I'm concerned they are Wells Fraudo.

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    Reviewed Aug. 26, 2023

    May 25, 2023, at 1:30 p.m. This was the first time I entered a Wells Fargo branch since 2020. At my visit to branch #72437-20 in Anaheim, CA, I found out that my ATM card was expired, I requested from the employee at the window to order my replacement card. The employee requested help from the BRANCH MANAGER, who, after looking at my account, told me that he cannot order the ATM card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER.

    He then proceeded to tell me that no appointments are available soon, but he can put me on a waiting list and get me to meet a banker faster than making an appointment. which I found it ODD because I have been with Wells Fargo for more than 35 years. Usually, they want you to sit with a banker to try to convince you to open more accounts that you do not need and to make investments that profit the bankers. I WANT TO KNOW:

    1- Why did the manager at the branch tell me that I needed an appointment to sit with a banker just to renew my teller machine card? It must be a hidden reason that benefits the banker.
    2- Does this manager think I am stupid to tell me that he cannot renew my card on his computer?
    3- How come when I went outside of the branch and called customer service, the customer service crew renewed my card in 30 second phone call?
    4- Why does the manager of the branch have no experience and not know how to renew a teller machine card?
    5- Is Wells Fargo hiring managers for the branches with no experience similar to the one who just answered my complaint and the one who told me he cannot renew my teller machine card on his computer?

    6- Why is Wells Fargo refusing to investigate this possible misconduct?

    The ECMO working from the comfort of their home Refused to address my complaint properly and they switch the case from the MANAGER to the window teller which I am not complaining about. Employee, refused to forward my complaint to a manager, and refused to investigate. The executive WORKING FROM HOME office case specialist response was a copy and paste standard answer that they send to everyone.

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    Reviewed Aug. 15, 2023

    Horrible bank. They closed my account down twice while I was active duty military for inactivity. The first time they reopened it after hours on the phone and branch manager involvement. The second time they shut down my credit card for inactivity while deployed and closed my account and refused to reopen with same number after being a 20 plus year customer. When I asked why they said they don’t have to. They didn’t violate law. Good customer service is hard to find, rudeness is common, decency and respect non existent especially with them! If you're a veteran and especially active duty find another bank.

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    Reviewed July 24, 2023

    Wells Fargo simply isn't a competitive bank. I recently made the mistake to enroll in an CD account. Getting out of a WF CD is close to impossible. Please avoid this service or ideally the whole bank.

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    Reviewed July 24, 2023

    Similar to other reviews below. I applied and received the Wells Fargo 2% cash back credit card. In the month I've had it I always made payments early to pay off the amounts due in full and keep my usage low. One day my card continually got declined even though my credit limit had not been reached. I called to figure out what was going on and was told that all my previous payments were on hold. Payments as low as $200 were on hold for 10 days. Payments higher than $1,000 we're on hold for 28 days. They told me there was nothing I could do to help expedite the removal of the holds from my account even though both payments accounts were set up through the Wells Fargo secured methods.

    One of my payment accounts I verified through the two small transactions that came through my bank account, while the other payment account was set up and instantly verify through Plaid. My card is useless at this point because even if I pay off the current balance it will still be on hold again for another almost 30 days. I plan to pay off the rest of the balance and close the account. I have many different credit cards; Chase, Capital One, and Discover, none of them have ever done anything this asinine or arbitrary.

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    Wells Fargo fees

    Wells Fargo’s monthly service fees for checking accounts range from $0 to $30, though service fees are waived for teenagers and college students between 17 to 24 years old. Monthly service fees for business checking accounts range from $10 to $40. The bank charges a $5 or $12 monthly fee on savings accounts. Wells Fargo's checking account fees can be avoided by maintaining a specific average balance or completing a minimum number of transactions each month. Also, expect fees for late credit card payments and overdraft charges unless your checking and savings accounts are linked.

    Wells Fargo check cashing fee
    You only have to pay a Wells Fargo Bank fee to cash a check if you don’t have an account. The cost for nonmembers to cash a check at a Wells Fargo bank is $7.50.
    Wells Fargo transfer fee
    It costs $0 to transfer money between Wells Fargo accounts or for bank-to-bank transfer service.
    Wells Fargo overdraft fee
    Wells Fargo charges a $35 overdraft fee per item.
    Wells Fargo ATM fee
    ATM fees are $0 for Wells Fargo customers when they use a Wells Fargo ATM. Cash withdrawals at non-Wells Fargo ATMs are $2.50 each, and account balance inquiries are $2 each.
    Wells Fargo foreign transaction fee
    Wells Fargo’s foreign transaction fees reach up to 3% on some accounts. Outside of the U.S., ATM cash withdrawals are $5 each and ATM accounts transfers are $2 per transfer.
    Wells Fargo cash advance fee
    Wells Fargo’s cash advance fees are up to $12.50 per transaction. Credit advances vary based on the account.

    Wells Fargo Bank FAQ

    Does Wells Fargo have 24/7 customer service?

    Yes, Wells Fargo has 24/7 customer service available by phone and online.

    Is Wells Fargo a commercial bank?

    Yes, Wells Fargo provides commercial banking services and products for individuals and businesses.

    What states have Wells Fargo banks?

    Wells Fargo has locations throughout the U.S. in all states except Hawaii, Oklahoma, Missouri, Michigan, Indiana, Ohio, Kentucky, West Virginia, Louisiana, Vermont, New Hampshire, Massasschetts, Rhode Island and Maine.

    What are Wells Fargo’s dealer services?

    Wells Fargo’s dealer services provide indirect auto financing, commercial products and banking services to auto dealers.

    How old do you have to be to open a bank account at Wells Fargo?

    You can open a Wells Fargo account with a parent or guardian at 13 years old. You must be at least 18 years old to open an account on your own.

    Is Wells Fargo a good bank?

    Wells Fargo offers many options to handle your financial needs, including checking and savings accounts, credit cards, investments and loans. Compared to other banks, interest rates and fees are average. Overall, Wells Fargo’s products and services are robust and allow you the convenience to bank however and wherever you like.

    Wells Fargo Company Information

    Company Name:
    Wells Fargo
    Year Founded:
    420 Montgomery Street
    San Francisco
    Postal Code:
    United States