Consumer Complaints and Reviews
Last week 1200 in savings to pay appliances we are moving Nov 1 was taken from account. When contacted WELLS FARGO they claim account was hacked but since it was in savings it's not priority and then proceeded to tell that we will not get 200 interest back when they get to it; called again (this is life savings at age 23 and twins another on way) was told oh well they will try to expedite but they can give 5K personal to help in meantime... I have contacted a lawyer and am to talk to a manager today at bank... This is not a hack. WELLS FARGO seems to be depleting many savings accounts and taking advantage of their long time customers...and we will be pulling all accounts and telling all family and friends... RUN.
They charged me 400$ overdraft protection!! I made my purchases on a friday. On monday they charge me 35$ for each little purchase I made on FRIDAY!! They said the federal reserve doesn't work processing on weekends, the bankers I spoke with couldn't even tell me where the federal reserve came from!! I told them "please do yourself a favor look up the term ECONOMIC SLAVERY!!!"
Worse customer service I have ever experienced. As a dedicated customer for a decade I would assume I'm a valued client. Unfortunately Erika ** doesn't believe that after the uncalled for treatment I received Saturday. For a business that has been publicly shamed for their corruptions one would believe their customer service should be extraordinary. However this is not the case. It was slow and Erika ** clearly didn't have a lot in her plate yet. She just couldn't take the time to listen to my issues that I have been having with my accounts for a month now.
As a result none of my concerns were even addressed, due to fact that your employee would rather give attitude than listen and help resolve any of the issues at hand. It is shame that this company would employ such a rude banker especially since she is the face to your company. I highly recommend to anyone in need of assistance to avoid Erika ** for you will not receive help but get disrespect instead. To save time and resolve any concerns wait for professional banking specialist, Erika doesn't not meet any these qualifications.
I had a great working relationship with Wells Fargo over the years. They provided great customer service. They were attentive to my needs. I took out a personal loan last year to pay for some household needs, and to consolidate some debt. I was able to make the payments with no problem. But, then my life was turned upside down. I tried to use a credit counseling service to pay off the debt, and to keep my credit score. Unfortunately, due to my low income problem, I was unable to keep up with the payments. I was also unable to pay them directly.
I tried to make arrangements with them, but no luck. I asked a hypothetical question; "What if I was to not have any income?" The customer service representative, in a snooty tone, said my account would get in a charge-off, and my credit score would be even lower. I tried to reason with them, between my rent and household bills, I couldn't catch up on my payments. They would not budge. Credit cards are willing to work with you. Why can't they? And, don't even get me started on the crazy overdraft fees. If you even pay $1 overdrawn, you're hit with a $35 fee. I can't wait to completely cut ties with them. Their business practices are unscrupulous. If you make a certain amount, they're all for you. But, if you fall on hard times, you're on your own.
Wells Fargo does what many banks these days do. They reordered my transaction history and misrepresented my account balance so it seemed I had a positive balance and then they tried to charge me 5-6 overdraft fees on top of each other. How is this practice still legal? NO IDEA. Basically I purchased a plane ticket, the transaction did not appear for several days. In the meantime I made several purchases and also went to the dentist. When I made these purchases my account was in positive balance and ALL purchases appeared on my account. Before making them I checked to ensure that my plane ticket had not depleted my balance. Knowing I was going to get paid tomorrow, I was hoping the transaction would wait one more day to show up, WORST case scenario I would be stuck with an overdraft fee which I was TOTALLY willing to deal with.
HOWEVER I did NOT suspect after checking my account today online that my transactions would be REORDERED to reflect the plane ticket (which clearly came in TODAY as I checked many times yesterday) was put BEFORE all other transactions from yesterday so that every transaction even my $3.00 Walmart purchase would be charged a $35.00 overdraft fee. What a COINCIDENCE. How CONVENIENT. If my account shows positive balance when making purchases and that is not the case that is the banks fault NOT MINE. Seriously how ridiculous.
I WORK in the banking industry so I know this is all too common in the banking world. Disgusting. Definitely closing my account ASAP with this corrupt institution and opening up with a local reliable and trustworthy credit union. And you can bet Wells Fargo if you read this I will certainly advertise to as many people as possible what a corrupt and deceiving institution you are. It probably will have no impact on your millions of customers or billions of dollars worth of income but it's the very least I can do to try and prevent other people from making the same mistake I did by creating an account with you.
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I have had the worst experience with this bank! I woke up Friday morning and my whole check was gone!!! They had put a hold on my money due to an error. I could not pay any bills! I have 3 children and bills to pay. I called them everyday to explain what happened and to release my funds, a sheriff even sent over a release form! They still have not released my money. And every time I call their legal department, they are VERY RUDE! THEY have even hung up on me several times! Again, this bank is the WORST!!!
I've had nothing but a bad experience with this bank, waiting for a loan since February and the 1st loan officer was very unprofessional, lied and argues with the customer and insults you, not with bad words, but he throws his insults indirectly. The first loan, on the closing date supposedly they found something wrong. It was one excuse. l was going to go with another bank and my mom again submitted another application for a different loan to do an extension on her house after she had her mortgage with them and paid before the 30 years. Now we hear from them and it was denied and the application was submitted in May.
We are in October and now we hear from them after emails and several phone calls we made and were always ignored and paid two appraisal if we didn't start making complaints, we probably wouldn't still hear from them this place has left a bad taste in my mouth I would never give them my business I'm currently helping my mom to remove all her accounts from this place, it is a very big disappointment. My company recently has transferred our 401k with Wells Fargo and I'm really mad about this. I have an option to remove it but then the company will not match me, so I'm really thinking of what to do with this problem, but I do not want nothing to do with Wells Fargo... They are very unprofessional.
Called several times and was disconnected and then called and spoke to a lady which whose name I don't recall and then spoke to a man named Tom who sent me to another extension and was still hung up on/disconnected. This is the most horrible bank in the entire world and should not be allowed to treat people this way. They work for the little "people" who are trying to get help from them. As we pay our mortgage they get paid from our bill being paid on time. This is complete horrible business ethics and their employees are horrible as well. They will not help you and continue to give you a run around or dismiss you completely like Hillary Clinton treats us. "Deplorable" I believe were her words.
Dealing with this bank in my opinion is time consuming and frustrating. Today it's bill pay. Not only did Wells Fargo change online banking to resemble mobile banking, I have problems on a regular basis. The bill payees aren't visible and now I am getting an annoying message, unable to retrieve payees. I would like to know, when it is okay to look at my bank accounts or anything else I've set up online? I wasn't even able to send a message by way of email to make customer service aware of the problem. Please find a way where customers can access their bank accounts without delays and technical glitches.
After years of business. Never seen or thought will see a US based bank fraud as Wells Fargo bank. Why? Because banking industry is the most regulated in the US. It's crucial to keep this regulations to protect consumer rights and investors. One of the most important part of the great depression that our country suffered was from failing banks. If we lose trust in our financial institutions, you could imagine what could happen.
The worst part of all of this that Wells Fargo paying heavy fines and settle with regulators but nothing to the actual consumers. I have sued and still going on since 2012 Wells Fargo for fraud employees and selling information. Opening untruthful (ghost account). For the purpose of defraud. Unauthorized transfer of money. Illegal and secret fees. Failing to fill full basic fiduciary and legal responsibility of protecting your accounts.
At that time it was new to the public to know and how would any believe that a US bank could do that and get away with it. Their illegal action and failing the simplest role of banking industry cost me over $600,000!! Sound crazy. Not too much there bare more damaging to other companies that my small company.
Who's responsible. Wells Fargo or their employees and branch managers? At the end Wells Fargo is the entity that we know. So much violations. Keeps wonder how they operating in the US. Simply we settle down with regulator for small change and billions of dollars being uncovered. Big boy syndrome! (My idea.)
Agencies are happy to be full funded by these millions of dollars they received. Wells Fargo happier for paying 1% of total fraud and still on top. Consumers and businesses get screwed big time! And find a port or a form to write a complain like it going to change a thing (lol). And we sue for years and heavy lawyer's fees and then you might give up or settle for none. God bless America!!!
I've banked with Wells Fargo my whole life, and shame on me. Living paycheck to paycheck, my account was near zero balance quite often. Wells Fargo's overdraft fees are a little high ($35 per charge) but not the real issue here. It's the timing and ambiguous explanation whenever I KNEW that charges were either after my deposits or the order in which payments were "processed." I can't tell you how many times I had $20 in my account, had a few $3-4 charges, and then a $26 charge a few days later. One $35 fee is fair, but they would process the $20 fee THEN conveniently all these smaller ones. After years of sketchy processes similar to this I've had enough. Their legal problems are no coincidence, they are a greedy bank trying to rip off people with minimal funds and keep them there with vague explanations on sketchy overdraft charges. Go to a credit union, you'll regret banking here.
Capital One sucks. My account was hacked and bank account drained. Days before this I had received an email from them saying I had updated a new email address for my account. I called Capital One and told them I had not made any changes and told them this was suspicious. The agent assured me that there was nothing to worry about that the update was made within the company. 4 days later I'm in the hole with Wells Fargo. The person that hacked my account was able to change my address and email and now was making payments with my bank account to Capital One, not sure as to why yet. I contact Capital One and I am told there is no record of me ever calling to dispute email update, they go on and on with this as I am trying to resolve this issue while sitting at Wells Fargo, in front of a rude disinterested banker.
I'm in the process of disputing 4 Capital One unauthorized payments, while I am juggled from one Capital One clown to another, until one admits there is a record of my call and that they will make sure to retrain agent. Ok that is wonderful, but it's obvious that your company failed to provide me with the security it so alleges to provide. Resolve my issue.
Meanwhile at Wells Fargo, I have to sign paperwork affirming that I did not authorize these payments. This event is orchestrated by a Notary Public. I am thumbprinted and verbated all kinds of mumble jumble legalities. It gives one the feeling that at least from the bank's end, this matter is going to be handled in a professional and flawless manner... Metaphoric seltzer spray to the face!!!
Here's the fun part, the payments that were clearly unauthorized, through notary grandness, and serious documentation, signed by all, were not the ones that that were stopped. It was the actual payments that were to paid that were froze, these were supposed to have been paid. Instead the fraudulent Capital One payments were forced through. I went to the bank and the disinterested banker was even more disinterested, she assured me that the payments I wanted to go through were paid, and the bogus ones were pending and would be returned to my account. I felt like I was overreacting, left upset and unhappy with this lady's attitude, but she is the banker so she knows what going on.
Following day, I see the email from one of the entities, I was told received payment, they were unable to process payment. I see red, I see the bankers smug little face, I know I cannot go back to the bank. Because now I am feeling like I could just get super ghetto, and I can, especially at this point. I am older now, a grandma, a caring light seeking being. I must not open a can of whoop ass and go to the pokey. I am on the phone from 8 am until 140 pm. I find out that my disputed payments are not disputed. I have to redo the whole thing over. I am certain that my legit bills are what was stopped. But no one will admit anything. I am told there is no record of me coming in and disputing payments, ah but I have the paperwork.
I ask, "What about my bills that need to be paid?" "You can pay them online," I am told. "But with what money?" I ask. My work check will be direct deposited into my account and probably will be eaten up immediately. "Once again Ms. ** I am sorry for the inconvenience", something about a following business day... blah blah blah. I have had a horrible, horrible week. I am done with it. Any ideas on how I can find a public platform to vent to? Or does anyone know where a money tree is?
I submit this review because of all the attention Wells Fargo has been getting lately. People need to realize that the folks working at Wells Fargo are not ALL crooks and most are just people trying to get by. I'm not saying I'm fond of business practices there but what I see are nervous tellers walking on eggshells afraid to speak because there's always someone stalking them to do their job. At the branch I frequent there is one teller in particular who actually seems picked on. I can tell she isn't happy in her position but it seems she wants to be. It just seems like with every transaction she makes someone is watching her and they always jump in. She will get a customer and before she can even speak someone is all over her case.
The poor girl is beaten down and walking on eggshells all day! That's no way to treat an employee and no way to run a business. I always try to be really nice to her and direct questions to her and not whoever is riding her back as so many do. I have gotten to know her a little over time mostly because I feel sorry for the poor girl. I know I could never work under those conditions. She will never gain confidence if her employers treat her like that and even less if customers get in the habit of looking past and ignoring her to pay attention instead to whoever is on her back that day. It makes me uncomfortable as a customer to be honest. Makes me wish I trusted online banking just so I wouldn't have to go in there.
I had my bills set to come from my account! Everything worked smoothly from the beginning but one day I wake up and the remaining balance that I had leftover in my account was now gone and my account was overdrawn $51. I called and spoke with a representative and she informed me she would note my account and explained that merchants have 2 days to provide receipts if not the funds are returned. I'd overspent a little more than I'd actually have, ok fine. There were no fees associated with my account, ok fine. I had a $200 deposit in my account and all of a sudden it's -$121 even after the $200 deposit! I called and referred back to the moment I spoke with the first banker and they state it has to be researched on WHO I EVEN SPOKE WITH!!! This bank is a FRAUD!!! They LIE! They are RUDE TO THEIR CUSTOMERS AND NEEDS TO BE SHUT DOWN!!! IMMEDIATELY!!!
When I was going through the financial aid process for college, I needed extra funds that FAFSA did not cover and applied for a Wells Fargo Student Loan. At the time, I was only 18 and just graduated high school and like many students did not have much financial advice knowledge. The banker was aggressive and approved me at a high interest rate (now at 12.99%!) due to no credit history and unable to find a co-signer. At the time, I desperately needed funds for school and did not know the nightmare that this loan would cause.
She stated that I could refinance at a lower rate in the future and that Wells Fargo also offers "discounted" interest rates if I signed up for a checking account and credit card. 5 year later, I am stuck with the student loan and unable to be approved for a lower interest rate. The interest is horrid and payments for a fresh college grad is a complete struggle. I was told by the student loan rep that they do not offer the discounted interest rates. I feel cheated and taken advantage of. It's sad that they feed off a vulnerable college student.
I had a retail account with Wells Fargo. One of many. They flipped it over to a wholesale account. The wholesale division charged my checking account between $500 and $700 a month. Ironically, they explained that the charge was for compensated for making sure there were no inappropriate fees or penalties on my checking account.
When I began to fix the problem, I was told wholesale had nothing to do with retail and it would be very difficult. One woman actually told me she would do her best to get most of the money back. Most but not all of these fraudulent charges. I told her she was not only going to get all of that money back, but she was going to apologize, and she was going to mail me a cheap pen.
I did get all of the fraudulent charges ultimately returned to me. It took over three months. It took hours and hours of my unbillable time. I hope that the committee has not only looked into retail Wells Fargo, but has also taken a good look at the wholesale division. Once I had all the funds returned to me, I close the account permanently.
Wells Fargo has shown me time and again that they couldn't care less about their customers. I have had an account with Wells Fargo for 18 years (I started it when it was Norwest). Since Wells Fargo took it over they have shown me there is nothing they can't screw up. This month alone (September/October of 2016) I went in and ordered checks. The banker (not a teller, a banker in a suit) said he would do it when he got back from lunch. I said fine. The bank manager came over and gave me his card and said call me if you need anything. That was on Sept. 9th.
About a week later I called the bank manager, left my account number and name on his VM and said I just wanted to follow up and make sure those checks were ordered. Never heard back from him. Today (Oct. 5th) I called and they had never been ordered. Not only that but they were now going to charge me $20 for what was a free checking account. I have never paid for checks there. The story could go on and on but I just want to say that the whole bank stinks of gross incompetence, they always have. It reminds me of government bureaucracy, completely inefficient, couldn't care less and sure to screw you coming and going.
I made a deposit to cover pending debits to the account. The Bank not only debited the account but did not honor the deposit to cover any pending debits and charged me overdraft fees of 140.00. This after calling the bank to assure that they knew the deposit was inbound and was worried that I would be taken for all the fees. And I was told by the banker that there were notes and memos made as a courtesy. I was asked to call again if in fact the fees were taken and they would handle it.
I called and Wells Fargo had no notes on my conversation with the banker previously. They would not reverse the fees and furthermore the customer service rep said continued to berate me on overdraft fees. I had fraudulent charges on my account and this rep stated how many overdraft fees I have had in the last few months. It felt horrible especially when these were bank errors that reversed the previous overdrafts. It's amazing how awful experiences can be these days with Wells Fargo. Amazing.
I had two separate calls with Wells Fargo customer service due to issues with my account and my card and both times had to hang up because (1) they were rude to me as a customer by basically denying that what I was telling them was true and that what I was saying did "not make sense", (2) being very unhelpful about the situation. I am considering changing banks and would not recommend Wells Fargo to anyone.
The first week of Sept 2016 I entered my grace period on a 5 year CD held by Wells Fargo. I originally took out a loan against it which only had a balance of $305 to which I have never made a late payment on. It is now October 3, 2016, an entire month later and my funds have still not been transferred to my checking account. I am single mother of three and have important financial matters to take care of. I have processed this request a total of four times with "the form" being submitted a total of three times. I have made multiple calls and escalated them all to supervisors. I have spent hours on the phone every single time. The first two times the supervisor whom I escalated my request to told me that the funds would be released within 2 business days.
On the third attempt after escalating to the executive offices I was told my request would be processed by 9/29/16 at the latest. I have a case number and have done everything I can to have my funds released. I am horribly in despair at this point because I feel like I can't trust this banking system to do what they have promised. I am on with another executive officer member now who states that there is no one else above him who also noted all he can do is process the form once again!! How do I know that this fourth time of processing the form will release the funds. I did everything right, I followed the directions, reached out during the grace period as directed - WHAT DO I NEED TO DO. Wells Fargo does not care about its customers. Transfer my money and figure it out yourself. I'm in limbo without the needed funds to process alternative pre-planned transactions. I can't wait to no longer be your customer. This is evil.
I went to a Wells Fargo branch and asked that my account be closed in July 2016. I had a control bank with the organisation and I paid off the money in cash due on it asked that it be closed. In August the said amount was mailed to me by Wells Fargo. I was travelling out of the Country that day so I paid the money into my Chase account and left. When I returned, Wells Fargo had re-billed me for the Cash they refunded and asked that I pay a late fee and also pay on my card.
I called the organisation and told the customer care person that I don't want the organisation services anymore. I paid the amount that was refunded to me and the customer service person apologized for the card not been paid properly and took off the late fee. This month October, Wells Fargo sent me a letter asking that I pay on my card and pay a late fee. I'm been bullied to pay on an account that I had asked be closed since July and paid off all dues on. Please help me.
I made a $600 cash deposit in the branch today. When I got home and looked at my receipt, I noticed that they deposited the money into another member's account. Now they are telling me it will take 10 business days for them to research and rectify THEIR mistake. My rent is due in 2 days and they are completely unwilling to work with me. Stay far away from this bank!
I had a car loan thru Wells Fargo Dealer Services which was being handled in the Upstate NY area in 2010-2012. I had an accident with the car and filed a claim with my insurance company. Instead of getting the car fixed straight away, I used the insurance money to put toward my car loan. However, the people in the Wells Fargo Dealer Services office in Upstate NY, told me that I was NOT "allowed" to use that money toward payments, that it would need to go toward the interest on the loan and that I would still be behind in my payments.
I asked them why I couldn't use the over $2000 for payments and they wouldn't give me a legitimate answer. They happily took the money, never gave me a receipt, cut off my online access to my account and charged off the loan. They sent someone to repossess the car. Then a few years later, I contacted Wells Fargo to get an updated statement and told the representative that I spoke with about what happened and asked why the payment that I sent couldn't be used for payments toward the loan and the woman was stumped... she said that I could have applied to toward payments and she wasn't sure why I was told otherwise.
To this day... I have a negative rating in my credit report thanks to the crooks in the Upstate NY office and I don't have the title to the car! This is a perfect example of the deceitfulness of the employees at Wells Fargo and something needs to be done about this! By this point, my car could be paid off and I'd have the title... had I used another bank. Ironically, I got the initial loan from Wachovia, but they were bought by Wells Fargo.
I received a check for services rendered. The check was a Wells Fargo business account. I was 5 minutes from the branch it was drawn from so I drove there to cash it. I hand the check to the teller, he says, "Account with Wells Fargo?" I replied, "No, but this is a business account from this branch." He proceeds to tell me about a fee for cashing checks, and I should open an account to save the fee. This is blatant fee harvesting. Wells Fargo accounts are the worst in U.S., the fees are exorbitant and the service is the worst. Actually, this is what I would call negative interest rate banking. Truly the worst bank to ever exist on this earth. This is why I will never bank with them.
They created duplicate accounts, closed my savings (Wells said due to no activity)--60,000.00 gone, no records of it with unclaimed at state. My TransUnion report shows duplicate loan numbers. Open over 30 accounts (Wells sent letter asking me to sign my name). 5 over ten years lost 250,000.00.
This bank is a complete joke. We opened our account at one of the branches in Wasilla AK about 3 months ago. Their staff is rude and dishonest or undertrained. When we opened our account, we were told we would get a temporary debit card. We had told the woman that we were going to be taking a trip back to where we moved from and asked specifically if this card would work until we got back to activate the permanent card. We had told said woman the dates we were leaving. She informed us that yes, the cards would work and just to activate our permanent cards upon returning to AK. Bull!
I was stuck all the way on the other side of the US without access to any of my money. The closest Wells Fargo bank was over 60 miles away (we opened this account to be able to have access anywhere we are). The temporary cards were actually only good for 30 days and the permanent card did not come before we left. They could not reactivate the temporary card and kept telling me to check my mail for my permanent card. I honestly do not know how many times I had to repeat myself that I was nowhere near AK and could not just simply go check my mail! So instead of driving 60 miles one way, I FINALLY got a manager to agree to send me a new temporary card by mail. They told me it would be overnighted and that I would have to sign for it. Ok great right? Nope!
I sat around all day waiting on UPS to drop off this card that day, and it didn't happen. So I called back. Oh they sent it out regular mail. THANK GOD I was staying with family that would destroy the card when it finally got there which was way after I left to head home mind you. I was back in AK before my card even reached their home. I shake that one off as we NEED a bank that covers the whole US. Amongst other issues, I think I've finally hit my breaking point today. I go to the drive through to drop off a check to be deposited, a normal thing right? All the lines said 'closed'. Very poorly marked I might add as half of the light bulbs were out.
So READING the signs I pulled up to the window. The teller let me sit there for about 5 min while she talked to her coworkers and laughed it up before she started pointing at the other lanes telling me I'd have to go to one of them. I then stated that the signs on all of those lanes had said 'closed' and she decided to ask me if I could read as the sign clearly said on the window that this lane only takes night drops and for atm use. YES, you rude, almighty bank teller. I do know how to read, hence why I am in this lane when all the other lanes clearly say 'CLOSED'! This lane however does not have a sign until you are pulled up to it that states only for night drop or atm users.
Obviously this bank knows their employees are rude and immature. That's more than likely why they do not want face to face interaction in the drive-thru. It's the little details and the way your employees treat customers that give this bank such a bad rating. I will be changing banks. I have put it off plenty of times with thinking of the headache of changing everything AGAIN. But I would rather deal with a temporary headache than a permanent one banking with Wells Fargo.
My mother is 93 years old and I am her Power of Attorney, Trustee in her trust, Healthcare Surrogate (I am a retired anesthetist), and financial advisor/partner. She was scammed last year for over $80,000 while I was away on vacation and not monitoring her accounts as closely as I usually do. When the scam started, the Bank of America teller recognized "unusual activity" and advised my mom that it was probably a scam. The teller alerted the Bank of America Branch Manager, who spoke with my mom, and advised her not to make the withdrawal she wanted. Being obstinate, mom went to Wells Fargo to make the same proposed withdrawal, which was HIGHLY irregular for her, and Wells Fargo said "no problem" (speaking figuratively).
Wells Fargo then continued to allow a 93-yo lady to make multiple 4-& 5-figure withdrawals (totaling around $80,000) over the course of about 2 weeks, when the largest w/d's she had made in years were for monthly utility bills, car and house insurance!!! This triggered me to think about other WF encounters. WF had monthly automatic withdrawals coming out of one of her accts, but could not tell us what they were for, after 2 separate, lengthy visits to the WF branch.
Mom and I set up a safe-deposit box with our joint names, but I was denied access even with my key in hand, Made another trip to bank to fill out access info. Was again denied access on a later visit and had to fill out paperwork a third time. By now, I am hating WF, but my mom is saying "they're nice people..." Then my mom wanted 2 $50K CD's for my adult kids' college educational expenses. The financial guy at the WF bank set them up as PAY ON DEATH, so mom would have to die before they could get money for tuition, books, fees, rent,... Mom said this was not what she had asked for. Maybe the advisor thought we would just knock Granny off when the kids needed school funds!!! POOR SERVICE, frequently curt personal interactions, lack of awareness or concern with senior-age account holders!!!
I had such a bad experience in Davis Branch of Wells Fargo. In fact I opened my account due to one of their best manager and her best customer service who left already. This time when I went to deposit my check, the lady said it will be cash on next Tuesday. I said, "Ok, but what if some other bill come and I don't have money in my account and that bill come after this check of deposit time?" The teller said, "In that case, I will make a note '1st come, 1st serve' means your deposited check came 1st and bill 2nd so checks and bills treated in that sequence and other bill will not be cashed till the availability of the funds that our standard time of cash availability".
The check I deposited is my salary that I deposit every month since last many years and come from US Bank to them and both the banks are next to each other. The teller said I just need to confirm from manager and her name was Megan ** and other was Richelle ** (personal banker). Wow, when these ladies came she was like a monster and I felt she is intentionally appointed here to destroy the reputation of the Wells Fargo bank. She was rude, impolite, just talking and talking without listening. In fact she tried to even start blaming me why is my account in negative this month. I said, "Does it matter? I gave you 175 dollars even I bought 1 dollar item and you charged 35 dollars on each transaction". She said, "Yes, it matters" and other bla bla and nonsense from her. I was surprised to see a that personal banker in that tone.
She said, "Teller has no right to give those info to you and has no authority and we cannot promise your money since US Bank delays that transfer". I said,"Wow, you cannot say that about US Bank without having any proves and I do have proves of last 5 years that not even a single day of delay was recorded in the history of these transfers by US Bank to Wells Fargo Bank. You need to be careful when you are talking about other banks without any proves???" It was another hit to me about the background, training, education and professionalism of Megan **. Then I realize it's just a wastage of time and who knows from which city this girl is imported to this educated town.
I have just told her at the end, people come and go but the banks stays and you are ruining the reputation of the bank in this town and it's a very small university town where everyone knows everyone. But she was even mad why even teller gave you this idea. Before she should have turned to teller I said she didn't say and it was my idea. I didn't want teller's job to go in a mess and ruin due to this crazy lady. Then I have decided no more account here. I moved already. More than 20K's in other bank and now I am going to close this account just because of this lady.
Now I realize it's not only me but all over the nation Wells Fargo have bad, bad reputation. I think they deserve this and it's right who sued them and it will be more due to these kind of attitudes and lies. Conclusion is I moved to this bank because of customer service and professionalism and the same reason of unprofessionalism, impolite, rude, full of argument, and disrespectful employee Megan ** helped me to move out of this bank and I close my account. Thanks Megan. Sooner the better and right decision. I shared my experience with all the educated people on this educated town and everyone was surprised and supported me with my decision. Good for Megan ** but bad for Wells Fargo!!!
When I had my gas line installed at my house I was offered to finance the project thru Wells Fargo Home Projects program. I was told I could use that line of credit for any project I wanted to get done at my house. I got interested so I asked for more information. I was contacted by a Wells Fargo representative that same day and I was informed that I could use the card anywhere I wanted to do an upgrade or a remodel (bathroom, kitchen, whatever).
Earlier this year we decided to remodel our master bathroom and we wanted to do it ourselves, so we started buying what we needed. Right when we were paying for our new door the credit card declines and I hadn't even use 15% of the total amount of credit. I was of course confused and upset so I called the customer service number. I spoke with a lady that told me that the purchases that I had made did not qualify for the home projects program because I did not make them at "approved merchants". NEVER ONCE anybody told me I could only use the card at specific stores or service providers. In fact when they presented the card to me the Wells Fargo rep told me I could use it ANYWHERE I wanted. Of course the customer service lady did not care about that and only apologize for the inconvenience.
I asked to talk to a supervisor and I was transferred to Michael. He only repeated what the first person said before he even let me speak. I told him that I felt mistreated and never once was informed about the "right" way to use the card to what he only apologize. I told him I was considering cancelling the card and he offered to do it right then and there. This bank does not care about their customers, gives false advertisement to sell you what they want and then show you the truth when you can't do anything about it. Their "Supervisors" are useless. They can't do anything to make things better or compensate the customer. Worst bank and customer service I've ever experienced!
I had a small business account in Wells Fargo Bank. One day they changed their terms for minimum balance from $250.00 to $500.00 without even notifying me about it. Then Wells Fargo Bank charged me $10.00 fee for not having $500.00 on my account. After I found out about it I closed my account and lost $10.00. Just imagine having millions of accounts and (stealing) charging extra $10.00 how much money they got!!! Unbelievable!!! Stay away from those stealers!!! Go to any credit union bank!
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Wells Fargo Company Profile
- Company Name:
- Wells Fargo
- Year Founded:
- 420 Montgomery Street
- San Francisco
- Postal Code:
- United States