Wells Fargo

Wells Fargo

 3.8/5 (1389 reviews)
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About Wells Fargo

Wells Fargo (NMLS #399801), one of the biggest financial services companies in the country, provides home purchase and refinance loans in all 50 states. You can check rates online and then apply online, over the phone or in person with a local mortgage consultant. Loan options with Wells Fargo include conventional and government-backed loans, as well as jumbo loans and loans for new construction properties. As of the publishing date, Wells Fargo has temporarily suspended applications for home equity lines of credit (HELOCs).

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
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  • 1 stars

Pros

  • Free online banking and mobile app
  • Free money transfers
  • Large selection of financial products

Cons

  • Low interest rates on savings accounts

Bottom Line

Wells Fargo provides bank accounts, loans, retirement planning, investment services, credit cards and merchant services. It has more than 13,000 ATMs and 5,400 branches in 39 states.

Top Wells Fargo Reviews

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Rated with 5 stars
Verified

Wells has always been responsive to questions and issues, both online and through my local bank. Their fraud department is first rate. When my credit card was compromised, they re...

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Rated with 5 stars
Verified

These guys are the best banking institution we have ever worked with. They protect your account fiercely and provide you the tools to manage your money wisely. Additionally they h...

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What is Wells Fargo Bank?

Wells Fargo provides banking, investment and mortgage services as well as commercial and consumer financing at 7,600 locations in 32 countries and territories around the globe. Wells Fargo mobile banking gives customers the ability to link their checking, savings, credit card and investment accounts all in one place. Customers can also deposit checks from their phones with the Wells Fargo app.

Wells Fargo financial services

Wells Fargo offers multiple products and services, including checking, savings accounts, credit cards and loans.

Wells Fargo checking accounts
Wells Fargo has five different options for personal checking accounts — Everyday, Preferred, Portfolio, Teen and Opportunity. Businesses can select from Simple, Choice Platinum and Analyzed checking accounts. Most personal and business checking accounts require a $25 deposit to open.
Wells Fargo savings accounts and CDs
Wells Fargo offers two savings account options, Way2Save and Platinum Savings. Wells Fargo also offers CDs, which require at least a $2,500 minimum opening deposit. CDs are available at fixed rates and step rates.
Wells Fargo loans
Wells Fargo offers multiple loan types, including student loans, auto loans and mortgage loans to help you buy, refinance or renovate a home. The bank offers low-APR personal loans and lines of credit ranging from $3,000 to $100,000. Wells Fargo also provides loans and lines of credit for businesses.
Wells Fargo credit cards
Wells Fargo has several credit card options. Almost all Wells Fargo cards have a cash back or reward program, and a few have no annual fee.
Wells Fargo retirement services
Wells Fargo offers traditional and Roth IRAs. You can also invest in mutual funds and manage your portfolio yourself or with the help of a Wells Fargo investment professional. The WellsTrade Mutual Fund Screened Listed makes investing simple by pre-screening mutual funds. Wells Fargo Advisors, a full-service brokerage, is available to customers to help with investment planning. You can also invest directly online and automate your investing through the Wells Fargo Intuitive Investor.
Wells Fargo merchant services
Wells Fargo makes running a business easy with payment processing that allows you to accept card payments onsite, online or wherever you might be. Mobile payments are available for Apple Pay, Google Pay and Samsung Pay. Wells Fargo benefits for business owners also include Clover point-of-sale systems customized fit your business needs.

Wells Fargo Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Resolution response: March 21, 2023

I spent two hours on the phone with the executive office, filed a police report and it was resolved.

Original review: March 18, 2023

Mad! Deposited a large check. Wells Fargo released funds, I used less than 5% for an escrow deposit as purchasing a home. Bank that issued check had issues, got a cashier's check to replace it. Note it was a bank issue with the first check not me. And it was Wells Fargo that released the hold on the first check ….Again not me but WF that gave me access to the money. Today deposited cashier's check to replace the first bad check from the bank…Hold for 8 days….No problem I get it. But then I get an email today they are closing all my accounts due to fraud! I did not do one fraudulent thing, my accounts have been perfect for years. Two banks make mistakes and I get punished. I have been on top of this and working hard to fix their mistakes and they are closing my accounts. Why not fire the person who did not verify fund availability before releasing the first bad bank check? Run from this bank and branch.

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Rated with 1 star
Verified Reviewer
Original review: March 15, 2023

Bad Customer Service, They just don't even try to help, for some reason they closed my account, when I call to check why they don't see the account on their system, Bad Banking service, definitely the worst bank in the USA, I will never do business with this bank,

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: March 6, 2023

    I wholeheartedly wish I could rate Wells Fargo negative five stars, but unfortunately I can't, so they get 1. Since opening a checking account more than 7 years ago, I have never necessarily been unhappy banking with Wells Fargo, aside the handfuls of surprise fees they award their customers with quite too often. It's now March 2023 and I can truthfully say that Wells Fargo has made my life a living ** for at least the past 5 months. To better explain the situation, I have been a caretaker for my grandparents for a little over two years now and around 8 months ago took over responsibility to pay their bills when they should be paid and basically manage/monitor their money (so they don't overdraft).

    Apparently, in the eyes of wells fargo this is exploitation, and elder abuse, which to me is a serious accusation. They called adult protective services on me because my grandmother, who has dementia, frequently visited the bank to get a new debit card, believing she never had one or that she misplaced hers. This was pretty inconvenient for me considering I would have to wait approximately a week for another card to be mailed to me just so I could pay a bill or buy them things they needed. This is when I began making transfers, with given permission, from my grandparent's account to my account (which is linked to theirs) to take care of the responsibilities I was entrusted to carry out. Although my grandparents have spoken to bankers trying to defend my actions and explain our situation, reassuring them I use their money for THEM not ME, they straight up didn't care.

    Luckily, the APS agent assigned to our case of "exploitation" was extremely unbiased about who was in the wrong, and actually listened to us when we explained the misunderstanding the bank had on my transfers. Eventually, the case was closed, however wells fargo was still targeting me. This is the part that throws me for a loop though.. About 3 weeks ago a block was put on my grandparent's account, preventing me, them, or anyone from accessing the money they had available in their account. We visited a branch and couldn't resolve it, learning we had to call customer service just to be transferred to "someone who could fix it" who actually has never answered the phone, nor returned any voicemails we had left. This went on for two weeks. I had to pull a portion of my money out from my investment account just to pay their electric & water bills and buy them something to eat until this was fixed.

    Just the other day we were finally able to write a check and cash it, and we pulled every penny out, planning to close the account and bank elsewhere. I'm astonished at the fact that the harm being done was the two week block set on their account, not me trying to take care of the people who raised me to the best of my knowledge and ability. Get your nose out of everyone's business, wells fargo, we deeply regret our relationship with this bank..

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 1, 2023

    Wells Fargo customer service in all their departments is unacceptable. Representatives on the phone give you the wrong information and then you are stuck paying the price for doing what they tell you to do. Try to speak to someone in management and they will not let you. Tell you issue will be resolved in 2 weeks and it is not. Terrible service. All they want is your money. They do not care about human beings.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 27, 2023

    This is the 4th bank I have banked with over a 20 year span and every time I deposit a check, whether it be certified or payroll they hold my funds for at least 2 days. I have never had a payroll check held or a cashiers, or certified check until I started banking with Wells Fargo. They won’t even release a portion of my certified check I received from closing on my house for 2 days and the balance is being held for 5 days. This is a certified check.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 27, 2023

    We were promised a voucher to use a year later by a company but they lied and raised the prices when we asked to use the voucher. Spoke with fraud claims but they said they couldn't do anything because 119 days have passed. Working with Chase, they would investigate any fraud regardless of time.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 10, 2023

    A new modus operandi is loose in our cities among our people. These criminals use any check found in your office... even in the trash. I have been a victim of fraud through Bank of America and Wells Fargo. Some people who supposedly worked for a loan company sent some bad 4 checks belonging to Bank of America....They put a random signature in my name and sent them to Wells Fargo. The goal was to deposit fictitious money under the pretext that it was a verification system to verify the functionality of the bank and the honesty of the loan applicant.

    Once this money is available, the loan applicant must purchase gift cards. In my case, I bought 3 (400, 500 and 350) (three) cards with this money of $2955 deposited. The photos of the cards with the pin numbers were sent to an email address to be converted into real money. Like one kind of money laundering. Wells Fargo accepted the checks without caring that my existing registered signature at the Bank was not even close and accepted the checks. The money became available and I bought the cards as part of a "verification" system. The worst part now, that Wells Fargo has charged all the fraud on my behalf without accepting theirs and has put my account negative for $1666.26.

    These criminals used some checks from a clinic in Boston MA, called Delta Dental of Massachusetts... located at 465 Medford St Boston, MA 02129. The Bank that issued the checks was Bank of America 5-13-110. My Wells Fargo bank does not want to discuss their responsibility for accepting checks made out to me with an unknown signature. And today I don't have a penny for gasoline. Any money deposited in my bank will be to cover the money that I owe to the Bank.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 9, 2023

    I contacted Wells Fargo, Tom ** about a renovation remodel loan. Was told it was what WF does put application in and submitted all paperwork. Was emailed by Toni who said she helps Tom. Sent everything she asked for to include paying fees that were slightly under $500. The closing company contacted me and was ready for closing, I got email from Tom saying loan was approved. To later have him contact me saying Wells Fargo does not do those type of loans! Now I feel I was taken by Wells Fargo for the fees not to mention the time (months). Just wondering if this is WF company's normal procedure.

    Thank you

    Steven **

    2 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Feb. 7, 2023

    I am a customer of Wells Fargo since about 25 years ago before it was Wachovia. Sadly this bank is giving me a very bad service last years. I decided to open an account with other bank. Wells Fargo is not anymore a trusted bank.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 28, 2023

    Not a reliable bank service!! They don't really care about the consumers et al. Customer service is very rude and disrespectful. I don't think they are suitable for banking sector. They do not have rational reason to cancel the appointments scheduled 30 days earlier. Sooner or later you will be doomed with Wells Fargo services.

    9 people found this review helpful
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    Wells Fargo fees

    Wells Fargo’s monthly service fees for checking accounts range from $0 to $30, though service fees are waived for teenagers and college students between 17 to 24 years old. Monthly service fees for business checking accounts range from $10 to $40. The bank charges a $5 or $12 monthly fee on savings accounts. Wells Fargo's checking account fees can be avoided by maintaining a specific average balance or completing a minimum number of transactions each month. Also, expect fees for late credit card payments and overdraft charges unless your checking and savings accounts are linked.

    Wells Fargo check cashing fee
    You only have to pay a Wells Fargo Bank fee to cash a check if you don’t have an account. The cost for nonmembers to cash a check at a Wells Fargo bank is $7.50.
    Wells Fargo transfer fee
    It costs $0 to transfer money between Wells Fargo accounts or for bank-to-bank transfer service.
    Wells Fargo overdraft fee
    Wells Fargo charges a $35 overdraft fee per item.
    Wells Fargo ATM fee
    ATM fees are $0 for Wells Fargo customers when they use a Wells Fargo ATM. Cash withdrawals at non-Wells Fargo ATMs are $2.50 each, and account balance inquiries are $2 each.
    Wells Fargo foreign transaction fee
    Wells Fargo’s foreign transaction fees reach up to 3% on some accounts. Outside of the U.S., ATM cash withdrawals are $5 each and ATM accounts transfers are $2 per transfer.
    Wells Fargo cash advance fee
    Wells Fargo’s cash advance fees are up to $12.50 per transaction. Credit advances vary based on the account.

    Wells Fargo Bank FAQ

    Does Wells Fargo have 24/7 customer service?

    Yes, Wells Fargo has 24/7 customer service available by phone and online.

    Is Wells Fargo a commercial bank?

    Yes, Wells Fargo provides commercial banking services and products for individuals and businesses.

    What states have Wells Fargo banks?

    Wells Fargo has locations throughout the U.S. in all states except Hawaii, Oklahoma, Missouri, Michigan, Indiana, Ohio, Kentucky, West Virginia, Louisiana, Vermont, New Hampshire, Massasschetts, Rhode Island and Maine.

    What are Wells Fargo’s dealer services?

    Wells Fargo’s dealer services provide indirect auto financing, commercial products and banking services to auto dealers.

    How old do you have to be to open a bank account at Wells Fargo?

    You can open a Wells Fargo account with a parent or guardian at 13 years old. You must be at least 18 years old to open an account on your own.

    Is Wells Fargo a good bank?

    Wells Fargo offers many options to handle your financial needs, including checking and savings accounts, credit cards, investments and loans. Compared to other banks, interest rates and fees are average. Overall, Wells Fargo’s products and services are robust and allow you the convenience to bank however and wherever you like.

    Wells Fargo Company Information

    Company Name:
    Wells Fargo
    Year Founded:
    1852
    Address:
    420 Montgomery Street
    City:
    San Francisco
    State/Province:
    CA
    Postal Code:
    94104
    Country:
    United States
    Website:
    www.wellsfargo.com