Wells Fargo Reviews

The staff at the Chicago, IL Bridgeport location were extremely helpful with all of my banking needs. Sandra has one the best attitudes as a first line representative for WF. Carlos the Manager also made me feel welcomed as I was able to get all of the help I needed. Thank you Sandra for such a pleasant experience as I look forward to working with you and WF in the future!

I normally don't go into the branch but I was so overwhelmed with teller TASHA. She made you feel so comfortable and relaxed when entering the bank. Such a generous person, because of her I'll be sure to visit with her more inside the branch, keep up the great amazing good work at wells, God Bless and again Happy New Year.

Have never had an issue with Wells Fargo bank. Online banking, Zelle etc...I'm satisfied with my banking experience with Wells Fargo for the last 3 years. They protected my account when someone tried opening a different account in my name. I feel my money is safe and secure against fraud with Wells Fargo. Thanks, Wells Fargo for great customer service.

I see the other reviews and wow, I'm sorry that some many of you had problems with this bank. I am writing from Las Vegas, I live across the street from my bank I love it. When ever I come in, Cynthia the manager, always comes to me running, greets me by my name and is always helpful. I wanted to leave a review some where and say maybe not all branches are that bad. This is my daughter's account but I used her account to write this.

My experience with Wells Fargo for almost 11 years now have been amazing! I’ve noticed an uptick in spam emails claiming they are “Wells Fargo” and I feel like a lot of the reviews are geared towards that due to them falling for the schemes. Every time I’ve called the customer support number, they’ve done a wonderful job with helping me. 10/10!

Wells Fargo are a bunch of thieves. They advertised open up a bank account and they’ll give you $425. I put the promotional code in did everything I was supposed to met the requirements and then they refuse to give it to me. Do yourself a favor don’t use this bank. Let’s put them out of business for their lousy practices.

On December 15, 2025, I deposited cash into a Wells Fargo ATM, and $100 of my deposit was not credited to my account. I promptly filed a claim, but it was denied based solely on an internal ATM audit stating no loose or jammed cash was found. Over the past two months, I have made multiple calls, submitted a formal written complaint, and requested escalation. Although I was initially told further research would be conducted, the bank ultimately relied on the same audit findings without providing transaction logs, machine diagnostics, or confirmation of surveillance review. This experience has been frustrating due to the lack of transparency and meaningful reinvestigation. I hope Wells Fargo improves its ATM dispute review process and provides clearer documentation to customers when resolving claims.

Well I tried to open a bank account but wasn't qualified to and that was that about a week later I'm getting all kinds of stuff in the mail from Wells Fargo. Not my account. Someone who tried to open me an account did this mess.

So my partner and I are in Italy and needed to make a large wire transfer. After a call from Wells Fargo stating that my partner has to come in to the branch to get this done, but we are in Italy and no branch is in Italy the fraud department not just refused the wire, they also pulled all access to the accounts. We tried to have them agree to a face-to-face call to verify identity, and they denied. So now we have no account access and can't use any of our cards. Supervisor will not return our call (5) so far.

Change fee structures all the time to con low balance holders out of money. Refuse to credit fees back after they steal from you because -"You should be reading monthly statements online every month. If you didn't know about the fee changes then you should forfeit the fee even though it's the opposite of what our employee told you 5 months ago."