Wells FargoConsumerAffairs Unaccredited Brand
A little over a year ago I went abroad to be with my wife and thought that all of my account has been closed. Little did I know that my Chase account still has and ACH with Amazon and they pulled a monthly payment that made my acct negative. After coming back from abroad I realize this and gotten the acct back to positive, but decided to go to Wells Fargo after that to try something new. This would be the biggest mistake I did, because of the way they treated me after.
It all started when I got my first check from work since coming back. I went to deposit my Check and somehow they require a Management approval. Okay I say it's probably their new policy. But over time I kinda notice that I was the only one who needs a Manager approval each time I come in either for deposit and/or withdraws. I don't understand the reason why the hell am I being treated this way. I did not steal their money, robbed them or write a bad checks, for them to treat me like a convicted felons is downright wrong. I am going to close my account with them and hopefully more people will start to leave them as well. For their reputation has been tarnish ever since all the scandal with the higher ups and seems like they are taking it on to the customers.
I was aware of the history of fraud but was still optimistic. In the end, cancelling all business with them after I was charged $35 for a $1 overdraft, which I caught and resolved myself within 24 hours, 2 full days prior to any notification or charge. They were extremely resistant to any resolution that didn't involve them keeping the money they did not earn. Their reputation is very much earned.
401K simple question - The employee who answered my call into WF actually apologized for being bounced around. She then comes on/off the phone several times and then asks for my SS# and asks me to repeat it. Finally I get transferred to right department and new person asks the same information all over again??? Why??? I hung up on her aggravated I had to repeat all my personal information all over again. Why can't you get it right the 1st time? I can't stand WF - very sorry my employer has chosen this company to deal with.
There should be no reason why I can’t access my money when I manually deposited it to a branch. The times at which my money is available is not consistent whatsoever. One day I get it that same day the other I have to wait 2 days. For a broke college student it’s extremely annoying to have a check ready to deposit and have to wait to access it when it’s supposed to be available the moment you get it in. Mind you I deposited my check during a regular business day. This is the last time I do business with this establishment.
I have never dealt with such incompetent associates. Misplaced my paperwork, continue to give incorrect information, will only communicate via snail mail which delays my finding out. Every time I call they need additional info. I spoke with supervisor Jasmine ** who assured me she'd resolve my issue and call me and I specify requested her to leave her findings on my voicemail if she did not reach me, yet she only left a message for me to call, yet again. She did not listen to anything I said and I found myself consistently repeating myself! I will never bank with them and I will be sure to pass the word to everyone I know!
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I am writing in response to a sudden not communicated reduction in my credit line that I have had established for well over 10 years. I have been with Wells Fargo (and banks they have purchased) for nearly 30 years. I have used my credit line and always have paid it back in a timely manner for all these years. After almost an hour on the phone trying to understand what was happening I was told it may be due to possible money laundering or possibly fraud!!! Then I was told they would have to send off to underwriting and after 2 days of waiting I am told it was reduced because of my lowered credit rating - really?? I have established excellent credit rating with Wells Fargo and this how they treat me - like I am just a number? I am forced to take my 5 accounts and money elsewhere.
Wells Fargo is the worst bank ever. My atm card randomly never works. Then last night I try to get money from the atm and it gives me a message say I exceeded my withdraw limit. That's impossible. I haven't used this card in week. So I try again and I get a message say I don't have the funds. Boom. I check my account and my money debited in my account. So I had the business check their atm transaction and it failed on their end but Wells Fargo don't want to give me my money back.
I have been with Wells Fargo for a while. They are not perfect but have done a great job with helping me. I had a Levies from 1993 come up and they took all my $$ except for $20!! I had bills, car payment, Ins., and mortgage coming up. Oh yea credit card payment. I needed a loan in a hurry, I apply at WF, got approved quickly. I had a young lady help me. I believe she is from Virginia. Her name is Brittany **. She was a great help to me. Brittany walk me through the process with kindness and patience. I am very grateful for her help and I want to say, "Thank you Brittany." Also to Wells Fargo "Thank you." I can breathe for now :)
Wells Fargo obtained a Summary Judgment based on fabricated 02-07-2007 fake World Savings & Wachovia blank, forged switched undated, forms from 2003-4, switching applications on other properties to my property, forging name (robo-signatures), and opened 12-25 unauthorized accounts in my name without my consent or knowledge. My property is paid in full, but Wells Fargo, thru its predecessors collected $600,000 to 1 million tax free on property I paid only $107,000 for in 1999-2000. They target senior citizens, females, Hispanics, ** and people of **. World Savings DENIED my application(s) in 02-2007, still transferred to Wachovia and Wells Fargo, who lack standing and retaliate when I reported them to federal agencies for fraud. I have credit assets from money paid to be placed in IRA, but embezzled back into Wells Fargo. Deceptive, dishonest and liars.
I've tried simply to inquire how to make payment (to get rid of any further unbelievable nuisance) with 8 different reps in one afternoon. Finally I figured out how to make online payment from external bank since none of WF REPs gave me the answer to my repeated questions all afternoon (over 3 hrs long with 8 different Reps). Finally I got a online specialist at the end, she cannot open an online account for me with their own system problem. It means that only customer will have to more interest after trying all access to pay for them.
I have banked for over 10 years and have cash in the bank well in excess of the loan amount I sought. I even asked to borrow against a secured CD. Loan officers could not quote any rates but could only take a paper application. The bank branch (at least this one) is obsolete. No authority. No helpfulness.
Wells Fargo refused to go after an online business that scammed me by selling ticket insurance for an event that I bought tickets for. The venue that held the event does not honor ticket insurance. Wells Fargo basically said it was my fault for purchasing something that does not exist. Wells Fargo Bank just lost a customer as well as his accounts.
This is the second time I had a called to dispute something on my card and before I had a chance to go any further they blocked and stop my card putting me out for over a week and so I get a new card. They didn’t so much as give me a heads up or anything and would do nothing about it to reinstate the card. This bank is the biggest joke I’ve ever seen in my life.
The many class-action lawsuits against this bank is just, because I was pressured to open additional accounts and the clerks tried to upsell products EVERY time I visited a branch. I used to regret having to go to a branch for this reason. Inevitably, accounts were opened/changed without my consent. I tried to refinance my home in order to also change lenders; upon contacting Wells Fargo about payoff amount, I was told that I had one 30 day late payment and would not be able to refinance--I had never been late on a house payment. I am so done with these scammers.
Any issues I have ever had with them I have always been able to clear up with a banking representative. I receive alerts on any activities and also review my account weekly. With any banking system you should monitor.
My husband tried to take out money from his trust and they have been refusing. Branch manager won't return calls. We now have to hire an attorney. Run away from this bank. My family had the same problems with my late mother's account. They have no idea how to process simple transactions.
Is a 32 year customer of Wachovia. I came to expect superior service. Once Wells Fargo took over all of that was ended. In fact there is zero emphasis on service but enormous Focus on fees. I happened to commercial accounts a couple of years ago and in fact all the deposits were stolen in fees over a 3 month period. Would never return nor recommend this bank for any reason.
Horrible horrible cust. service. An ATM jammed on me because someone had stuffed coins in it. My deposit has been stuck in limbo for a month now. Here is what happened: Message that all would be fixed in 48 hrs. That didn't happen so I went in person to the branch, person there assured me that it would be fixed in another day or two AND that he would phone me also to let me know. It wasn't fixed, he didn't phone me. I phoned the main complaint number. They assured me it would be fixed in 10 days max. It wasn't fixed. I phoned the branch and the main # and filed an official claim. They told me it would be fixed within **45** days. Yes, that is 45 days. I called and complained again and they said they would expedite it and it would be fixed in 10 days. Guess what? It is not fixed. It has been a total of a month now since their broken ATM caused this problem and nothing has been fixed.
I have two Direct Deposits. I recently moved. It has been a hard transition from one community to another, but in the chaos, I did get over-drawn -- a situation that I have now solved (I hope). However, Wells Fargo seems to not have a clue on how to use modern computer algorithms to understand their customers, but they sure do know how to up the fees. There is no compassion. As a Ph.D. and retired university professor, I am on social welfare -- not by choice. There are ways that the bank can program its software to tailor compassion to an individuals circumstances quite easily. It is also possible to know how responsible a client is. Wells is so self-serving, it makes me sick.
Initially, my father's inheritance was transferred from his Wells Fargo account to mine. It was initially an IRA, but at the moment I wanted to leave in Wells Fargo. From the beginning, Harry ** NMLSR ID: ** at the S. Pleasantburg Drive, Greenville, S. C. office treated me like family. I have called upon him for several difficult issues including a Dispute against Chase Bank involving my balance transfer to my Wells Fargo Charge Card. I'm still struggling since August with Disputes. There is obvious proof of payment transfer from Wells Fargo to Chase on their statement, but they claim no payment. I'm on my second dispute and Harry has promised his support on another attempt to straighten out Chase Bank's error.
Because of a grandfather clause from Norwest Bank which WF acquired, nothing has changed and I have free checking w/o maintaining a required balance. They have tried several times to charge fees, but eventually back down. Tellers and personnel are extremely polite and helpful. And to fill your dumber than dirt word requirement, blah, blah, blah.
This bank sucks because they took my money and I got kick out of my home because Wells Fargo took my money so I closed my account and won't even walk into another Wells Fargo again. So never again!!! I was spiced off and I did yell at the teller.
Each of the management and staff employees of the branch I most commonly attend, The Friendly Avenue/Guilford College Road branch, are knowledgeable and perform their tasks confidently and competently. They know their customers and acknowledge each by name when possible. I was a "Financial Institution auditor" CISA with a private firm and had the opportunity to visit many banks/Credit Unions/Credit Union's Credit Union. There seems to be little "turnover" with management and staff - a stable environment.
I just closed a trust account that was co-trustee'd with Wells Fargo. I feel that they mismanaged the account terribly, were very impersonal and in general just very difficult to deal with. They projected an persona that made you feel that they didn't care. And then there is all of the illegal activities with the personal bank accounts. What to like about the crooks???
When I went to get a car loan it took them forever, after two weeks of no answer or them doing anything I went somewhere else and we had our mortgage with them at that time in great standing. I went back to the dealership and got it without any problem.
I have a checking account, a credit card, and 2 mortgages with Wells Fargo Bank. Usually I have great experience with the bank, however, the level of my satisfaction depends on the city. It is much better in Fairbanks AK than in Atlanta GA. I still love this bank everywhere.
I have been with Wells Fargo for many years. I like their checking and bill pay options. But I do not use the Wells Credit Card because of their high interest rates. Also I appreciate that they are always trying to improve their website and appearance of their bill pay system but if it's working why change it. I want to continue to use as it is not always having to learn how to use an "improved" system.
Not much to say about the Bank with the exception of a steep overdraft fee to move money from my savings account into my checking account when my checking balance falls too short for an incoming demand for payment. I can avoid the charge by doing an online transfer (if I remember to do that) but I find that a fee of $12.50 to move some money from my savings account into my checking account to cover the payment and avoid the overdraft. It's a nice convenience but I feel the bank is just looking for ways to obtain money from its less affluent customers. Interest on savings is next to nothing so they have the money for their use but still feel that they need to nickel and dime for transactions. I use the bank as it is convenient for me as I travel often and Wells Fargo is well represented throughout the country and it's easy access to any bank or ATM. So I maintain my account for that reason.
The bank is close to me. I am more of a drive in person. I have never used their walk up teller. I have two mortgages with this bank and I've had one experience that was weird (the assoc. and the manager would not sign a document I needed to cash a check I think), and I went to another Wells Fargo and the TELLER did it without a problem.
First me and my husband had retirement accounts with Wells Fargo for many years. My husband passed away in Dec. 2017 and they have been nothing but helpful with everything. They have lead me all the way with what needed to be done. They are very efficient and very friendly. They really act like they care about you as an individual.
Wells Fargo expert review by Barbara Friedberg
Wells Fargo was founded in 1852 in New York City. The bank is known for its financial services throughout the western part of the country during the gold rush. Today, Wells Fargo serves both U.S. and international customers at physical locations and online.
Divisions: Wells Fargo operates through three branches—personal, small business and commercial.
Personal banking services: The company offers banking, loans, credit, insurance, investing, retirement and wealth management products.
Online banking: The electronic banking services include online banking, bill pay, statements, fund transfers and mobile banking.
Fraud protection: Wells Fargo's Fraud Information Center is committed to protecting their customers, offers an online security guarantee and account alerts. Additionally, Wells Fargo teaches customers how to report and protect themselves from fraud and identity theft.
Wealth management services: The company’s money management services include wealth planning, private banking, investment management, specialized wealth services and trust services.
Financial education: Wells Fargo has a robust educational portal with information about basic finance, credit, home ownership, investing, retirement and insurance.
Rewards: Consumers with a Wells Fargo’s “Go Far Rewards” card accrue travel, gift cards, downloads, merchandise and other benefits.
Best for: Wells Fargo offers suitable banking products for all consumers.
Wells Fargo Company Information
- Company Name:
- Wells Fargo
- Year Founded:
- 420 Montgomery Street
- San Francisco
- Postal Code:
- United States
- (800) 869-3557