Wells Fargo Reviews

It was a hectic Friday morning, and my Son and I called the day before to make an appointment for notary services. We spoke to Mr. Juan and Mr. Jeffrey to confirm the time. As a disabled senior citizen, it would have been somewhat hard for me to go inside with my heavy duty wheelchair. Mr. Juan and Mr. Jeffrey went above and beyond to ensure that I received the best customer service and accommodations. They offered to assist us by coming to meet us in the parking lot and open the door for us. When we got there, they politely greeted us and proceeded to help me with banking and notary services. Mr. Juan stood out in the cold to help me - even though it wasn't required for him to do so.

I dealt with Wells Fargo when my mother with Alzheimer’s needed help with her accounts. My father had passed away and this was following his death when his name needed to be removed from her accounts. We made an appointment and went in and had a representative help us. Mom told him she wanted me on her accounts. We signed papers for a checking account and a savings account. I dealt many times with the bank.

I've been a Wells Fargo customer since Sept of 2009. 15 years without a problem. 2024 rolls around and I'm no longer living in Texas. Nearest brick and mortar is either Virginia or Tennessee. Inconvenient but not horrible as I Mobile bank. I get a rather large sum of money so to deposit it I drive to Tennessee. Spouse is on the account-this is important. We're buying a house. I call to make sure we can wire the sizable down payment (months later so no holds). I'm told yes as spouse is on account it'll be no problem. Hubby drives the 4.5 hours to the bank and is told he can't wire the funds cause I'm not there even though he's on the account because the funds were transferred from the savings account. We close on our house in 7 hours. Except, no. We don't. I have a flight booked, hotel booked, rental car set to moved our storage stuff in 2 days and no closing on the house.

Stock trading is limited. Can't by CD's directly, nor could we sell shares in a mutual fund without having to talk to a Wells Fargo employee. Then transferring the cash from the sale to a WF checking account required a phone call. Was told we had to be signed into the brokerage are with a brown header, which we were. We've sold everything (phone call again) and not using the WF brokerage service again ever.

I have been a long time customer in Wells Fargo but today I am very disappointed whoever you are Cassandra on the phone, a customer service. She keeps putting me on hold trying to prolong the conversation as if she would try to look for help or look into. But I have all day so her trick doesn't work. This is the first time I make a review and complain to you Wells Fargo. I always thought you guys have excellent customer service. But not today, I guess it's okay for anyone to charge your card without an AUTHORIZATION!

My family and I are relocating to South Carolina. We decided to become members of WF. Best decision we made!!! Arlene C treated my husband and I with such kindness and made us feel like part of the Wells Fargo family! I appreciate her very much!!!!

On Feb 9th my entire checking account wiped clean when my card was compromised. I immediately contacted WELLS FARGO asking them to block the charges. They refused and told me they would handle it one the charges cleared. Four of the purchases were from AT&T for a total of $2,700. One was for $2,500 from best buy (WELLS FARGO blocked that one...no reason given why they blocked that but not the others.) One was for Domino's Pizza and one was for a gambling site that I used to use, but haven't used in months.

This is the worst institution I have ever dealt with. I have several credit cards and accounts with other banks and this one has always been atrocious when it comes to customer care. To start, don't ever think they will have your back when it comes to fraud. They will side with the thieves before they side with you. Don't use any of their cards to make any purchases or reservations. If your card info is ever stolen or your money is stolen by a shady business owner. That's it. Money lost. They will not defend you and you're out of money.

I'm transferring banks now and canceling all my services with Wells Fargo. They're crooks. No wonder they're so well known. They steal from their customers to grow wealth. They have a shady history and when I heard about that law suit last year that's when I should have left, but I was hoping they would not do the same to me. I've been with them for years and I hope they get another lawsuit soon because they're crooked. Everyone that ask I will tell them not to bank with or get away from Wells Fargo as soon as possible.

About 3 months ago I visited my branch I use. I had about 50 series E bonds to deposit in my account. They would not do but 10 or 12 at a time and after standing in line. Called the mgr on 23 st and he informed by government rules that’s all they could do. I took them to another bank & they were happy to deposit them in my new acct there. All 50 totaling &16k.

This is the worse bank I ever dealt with. I have a amazing credit. My score is 805. They offered 0% balance transfer so I took advantage so I did the automatic payments. Everything is fine. 3 months later went in to up the amount and made a payment so because I did it and it was before the 30 days I was slapped with a late charge. The next month they reversed that but I get a letter in the mail 2 months later because that happen. They lowered my credit limit and reported it to the agency’s so now my overall credit score went down to 740. I will never ever use this bank again. I should have listened to the other banks when I told them I used Wells Fargo instead of their bank.

I had a business VISA w/ Wells Fargo for the convenience of having all of my accounts linked. Wells Fargo switched my card to a Mastercard, for their benefit and without my approval, and I assumed all my auto payments would be switched, as well. That was NOT the case. Now I have been forced to spend extra time to clean up THEIR change to modify each individual auto payment. I reached out to "customer care" and as usual, their "care" was non-existent. If you want any kind of customer care, I strongly suggest you not do business with Wells Fargo.

On the heels of paying billions in fines a few years ago for scamming people, apparently they didn't learn their lesson. Their latest grift is the 'extra day' grace period. In reality, there is no grace period. You still have to cover any overdrafts the VERY SAME day because they count the extra day as the clock strikes midnight. In other words, they count the extra day when the clock goes from 11:59pm on the day the overdraft hits to 12am. Given enough time, Wells Fargo will find a way to separate you and your money.

I don’t have had the worst experience with Wells Fargo. After having this as my bank for more than 10 years; I was requested proof of address, which I sent twice, and I was told by 2 employees everything was fine. Out of a sudden they closed all my accounts and still haven’t gotten all my money back. Even after sending all documentation and being told by HQ they got everything they needed. They argue new “Federal Laws”!!! And after spending more than 12 hours on the phone, 7 in person and weeks in waiting, they didn’t resolve anything, arguing after all I sent documents late??? Be careful with your money and what banks are cooking in the oven now. Disguise for deception.

Wells Fargo from the vice president Tom Murphy to the customer service workers are all liars and can't be trusted to get anything done. Consumers are the ones that make a bank a bank not the workers because without our money they have nothing. We deposited a cashier's check on a Friday and were told it would be available the next day we asked even on a Saturday and was told yes. Well Saturday comes and no funds. Was told Monday morning for sure. Still nothing. Called customer service and they said it was going to be Tuesday. No doubt about it. So Tuesday morning still nothing. There even after the check was verified by 3 different workers, one to be a manager. They even went as far as to say we are going to get it done and to give them 10 to 15 mins and the funds will be available.

I have been with Wells Fargo for a little over 3 years. An unauthorized pmt of $123.98 was taken out of my account. Called them and did a provisional credit the same day, then few days later, $123.98 was taken out again!!!! So, they filed a claim (still pending). Today I checked my account and an unauthorized pmt of $918.00 was taken out, which overdrew my account almost $700.00. How can they allow these funds to come out when it's not even there. The representative couldn't even answer me when I asked if they had overdraft protection. Called them once again and they filed another claim. I decided to go to the actual branch location and was told I have to go online and make an appointment. All I want to do is close both of my accounts so I can take my business somewhere else! This is not the first time I've had this issue with fraudulent activity.

On the 17th of March, I lost my credit card in Las Vegas, Nevada. I did not realize that this was the case until Wells Fargo contacted me notifying me of potentially fraudulent activity. I looked, and yes, it was. In fact, SUNSETHENDERSON NV had been trying to charge my card over and over. I closed card, and ordered a new one. I filed a claim, and this involved being on the phone for long amounts of time on hold, a rude customer service rep questioning me like I'm a criminal, and being placed on hold indefinitely. I received a letter in the mail saying my claim was denied because I "did not provide information" despite wasting hours of my life providing the same info over and over. Now I am on hold again because CJ the customer service rep has told me that this charge for a cleaning service was legit, and I'm being transferred yet again. The manager "Madison" says "hard denial" of claim despite them flagging it themselves. I am moving my accounts elsewhere.

Wells Fargo is the worst banking company I have ever worked with. How can you not furnish a car title at the end of a lien and call that the customers responsibility to pay for? I tried multiple times to work with company but they thrive on responsibility denial. 0/10 company. 100% recommend you find another company to work with.

I have been using Wells Fargo for years. They had been really on top of things and their fraud department was impeccable. Until now I had Zelle attached to my account as a third-party contributor, which I never authorized. They shared my phone number and other personal information. I have never use Zelle and never will because I do not trust any of the cash apps, my personal reference. I had a person to reach out to me about a transfer from my personal checking that they were transferring $2000 through Zelle which I have never used. They had so much personal data on me that I trusted them initially. I reached out to Wells Fargo Fraud the next morning because I did not feel comfortable with the person that day before it was explaining to me. It was sad because I had to reach out to them because they had no idea that I had been hacked.

They closed all my accounts except one. They said they sent out letters asking for my physical address. Never seen one, I did get a call and with all the scams out there I said I'll go to a branch and thank them for the call. I went to a branch and talked to a banker he was nice and helpful. I wanted to know if my account was going to close before I deposited the check I had for my small business He looked it up and He updated the file. So I deposited them. I told him I had the accounts for at least 20+ Years and on the online banking we used had our physical address in there along with our mailing address. He printed out the reason for the visit and all was done. Well they closed all but one account.

Issue resolved.

I am not a member of Wells Fargo bank. I had my identity stolen with a loan taken out in my name that was funneled into a Wells Fargo Bank account. The loan went into default and it took a debt collector to let me know that it happened in the first place. They gave me the bank account and Bank name and I called customer service for Wells Fargo and said that my identity was stolen and that a loan was processed through their Bank under false information and that the loan that was fraudulently taken out with my information is a member of the Wells Fargo Bank and they should put a lock on that account because it's bank fraud. So what Wells Fargo did instead was repeatedly asked about my Wells Fargo bank account being robbed, because they could not grasp on to the concept that I was putting forward, and then their fraud team sent me a packet in the mail about how to protect my Wells Fargo Bank account.

Mac machines don't work. App investment option don't work. Call customer service and it's a crap shoot if you're gonna get a competent person or a stoner who's buzzed. Time to go back to investing in community banks, not the big corporate banks.

Do not secure a business loan with Wells Fargo!!! Wells Fargo as a whole is an awful entity. The bottom of my statement says call this number if you have questions. I call the number, they tell me they can't help and that I have to escalate it to a manager. The manager will call or email me back, that was 3 weeks ago and still no phone call or email. So I call again and they say I have to talk to a banker and Wells Fargo makes me an appointment at the local branch. I show up to the appointment and the guy tells me he can't help me. He proceeds to call the phone number and they again couldn't help me. If you are trying to secure a loan with Wells Fargo or use them in business I highly recommend you go somewhere else. The banker literally said he doesn't have access to my screen because its a business loan. I called again today and was hung up on twice! Wells Fargo as a whole is a joke take your business elsewhere.

After 3 years of using Wells Fargo for my Business Accounts w/ zero overdrafts, negative standing, etc., they sporadically closed my Business Account Checking & Savings over an address verification. The funds in the accounts will be mailed to me (to the address they have on file that isn't "verified" I assume.) What a nightmare! Every time I speak to a banker or customer rep over the phone, they are never on the same page. I have verified that address so many times.

Wells Fargo has disappointed us many times over the years, but recently, they lost our business for good. There was no support or compassion or professionalism in my attempt to get a wire transfer completed that was taken from our account on March 1st. That money still isn't in the hands of our payee. There is no guarantee as to when it will be. They won't cancel it and just put the money back in my account — no, that could take ten days. This was beyond unacceptable. I was told things would be done and then they were not. No effort was made to take care of this matter that was in any way acceptable to the circumstances. Good-bye, Wells Fargo.

I have had an account with this bank 8 years and they froze my account with my money in it today because of a mistake they made 8 years ago with their own banker putting in 1 wrong piece of information. 8 years later they figure he made a mistake but they freeze my account and leave me with no money nor could I take any out. They said it could take up to 2 business days to fix this or maybe longer. Honestly what company on planet earth takes 8 yrs to figure out their own banker's mistake and when you go in and fix it they tell you all is good and a week later freeze your account. Run from this bank. Go somewhere else.

Worst bank. Expensive overdraft fees even when you are positive balances a I totally corruption. Unfair practices. Beware of this technology. No notification email, letter. Never received awareness changes and Wells Fargo does it anyway without my concern.

I had booked my appointment today in this Wesley Chapel Branch, Tampa Fl. My scheduled exactly 2:00 PM but someone called me earlier about 11:30 AM from Wells Fargo to reset at 2:30 PM. I went to this branch exactly 2:19 PM. The ** national manager was put me on hold for 10 minutes until I kept waiting for almost one hour and she just ignored my appointment and I left because I have to work. The people here are irresponsible and not truthful to their client's schedule. What a heck!!!

My online access was disabled due to filing a claim for unrecognized transactions. I'm supposed to wait all weekend to fix the issue on Monday because the fraud department is closed. The customer service supervisors are WORTHLESS!!!

My acct and credit card were compromised, talked to four different staff regarding fraud with temperature IQ's. I requested my acct to be frozen immediately, after authenticating me as acct holder, all four never froze my account. It took the fifth person to finally do what I asked. "Joyce" in the Philippine call center actually sent my replacement card and checks to the "fraudster's" address. There's much more to my story, too lengthy to write. Bottom line...."Don't bank with Wells Fargo". Their security is substandard as many of their staff.

I have big accounts with Wells. A simple wire transfer for $400 turned into 45 minutes of codes and information with a slow breathing service agent. Next time I will just send a check. It was a test of my patience as my time was wasted. They blame fraud.... But they sound more like the fraudsters. Also, there is no place to complain, other that this site, so they have insulated themselves from their incompetence.

I have been a Wells Fargo Private Client Services customer for 20 years but the service level has been on a constant slide. Again this year, Wells Fargo is delinquent in issuing 1099s. A few years ago they retained Price Waterhouse to help them improve their tax reporting--instead it gets worse. The IRS due date for reporting 1099 INT, DIV, and B (brokerage) is February 15th--a reporting entity can get a 30 day extension if they need it and Wells Fargo for the last 3 years has always had to file for an extension....

On 9/17/2024 - I placed a "stop payment" on a check, check # 4264 for the amount of $200.00 through Wells Fargo call center. This paper check was made payable to Excel Energy. I was even given a conformation # of ** to reference this stop payment. Below you will see that Wells Fargo went ahead and processed the payment on 2/21/2024. Received for Processing Opens a dialog Transaction Details for Row 1 02/21/24 XCEL ENERGY XCELENERGY ** $200.00. On 2/21/24 I called Wells Fargo AGAIN- upset that the check was still going to be processed even AFTER A STOP PAYMENT WAS COMPLETED!

Wells Fargo does not have a customer service department of its own. The company who is responding to the customers is called Enterprise Complaints management Office and the employees of this company are called ECMOs. From my experience with the ECMOs I can advise the rest of the customer Not to waste their time in dealing with the ECMOs because you will not get a solution, all you can get from the ECMOs is a copy and paste FAKE fake apology in a standard copy and pasted later from the ECMOs screen.

I’ve had a WF checking account for over 19 yrs (along with mortgage and other accounts at wf). In the past 10 years on a yearly sometimes twice a year there are fraudulent charges and I call, a claim is made and a new debit card (5-7 days ) is sent. Today I noticed 7 charges for $88.06 plus 1 for $36.03. Immediately called. Claim made yet when I ask for why this happens so often and where is their fraud protection I get I’m sorry and no answers. Now I wait for over $600 pending to be refunded. I will be closing all my accounts. The fact that my account was attempted to be charged 7 times in a row and I wasn’t made aware is ridiculous. Poor customer service, poor fraud protection and poor fraud alert. I’ve wasted too much time accepting this yearly issue. Plus now all the online payments I have to change.

I responded to a forum asking about Wells Fargo Managed Investment accounts… I had no idea how much people HATE Wells Fargo, until recently. I'm the Trustee for a dear friend (for 39 years) who just passed away. He moved from another company to Wells Fargo after his Advisor joined WF 35+ years ago. She was wonderful, but she retired 1.5 years ago. ONE of his investment accounts is a Managed account. First, GOOD LUCK interpreting ANY of their statements and trying to figure out HOW you're being charged. I ran 9 digit budgets in my corporate life, and certainly know my way around a spreadsheet, however, there is NOTHING on any of the statements I printed out BEFORE my friend's death that gives any indication.... There are just numbers that don't add up. $50k reported in ONE place is $49,650 in another, with zero explanation for why there's a difference. At first I assumed it was just a change in the market as things were being sold... then realized I see ZERO place where any FEE is referenced.

The ECMOs are employees of the Enterprise Complaints Management who are working from the comfort of their home without any supervision and NOT under the Wells Fargo management. To verify my words all you have to do is to ask any ECMO if they can connect you to a supervisor or a manager and the answer will be NO. You cannot complain about an ECMO because they are working independently without supervision or management to complain to.

There is a reason why Wells Fargo has such a poor reputation within the financial services industry. It is well deserved. I closed down my credit card account because incorrect charges kept sporadically appearing and they refused to help so good-bye and good riddance. If any more charges are made against this now closed account I will be fighting them tooth-and-nail! Stay away from this horrible company!!!

Wells Fargo decided to give me early pay WITHOUT my authorization. I did not want this and cannot change back. I receive 2 direct deposits a month and I’m receiving early. Wells Fargo took it upon themselves to do this. It WAS NOT authorized by me to change. I went as far as speaking to corporate. They made this change and will not change it back. They had no right to do this without my consent. Wells Fargo is a joke. I’m sure somehow they’re benefitting from this. It’s a shame that they can do what they want with YOUR money and you have no say. I will be leaving Wells Fargo. I guess Wells feels like they need to get in trouble again!

The Estate Department at Wells Fargo has been a nightmare to deal with. They requested the same forms to be sent in several times. Each time we went over the form line by line with a member of the estate department and filled out the form exactly as directed only to have the forms rejected. Each time we were assured that this was all that was needed to close out an account. We have been dealing with this for over 2 years. In December we were told a form sent in and accepted in March had to be resubmitted and was also asked for an additional death certificate. The bank has previously closed several of the deceased accounts and has received a death certificate no less than 4 times.

I called Wells Fargo for fraud going on live time with my account. I was transferred to Fraud dept. The guy/woman I think named Ashley verified the claim was submitted by CS. Told me a new card was being resent to me as we speak and it would be 7 days. He told me I could go into the bank and write a check to get money and survive until the card arrived. I told him the criminal illegally wiped me out and I have a negative balance. A hot check was illegal. He told me nothing else could be done because the transactions were still pending. I asked why would they allow the transaction to post and give the criminal my money but make me suffer vs. stopping the transaction before posting it. No Answer.

We were told even though our Christmas gift was written before my mother died that because we didn't cash it until after they froze the account so everybody make sure to abandon the one you love and cash that check.

Wells Fargo keeps closing the local banks - and makes it harder to do business. Tried to deposit checks online -- They used to limit it to 2000. Now they've raised it to 5000, but they don't trust their own system. Tried to deposit a bank check - typed out 5000 - but their own system says "can't read / the amounts don't match" and forced me to bring it to a local branch to deposit. Then when you get to the local branch, there is ONE TELLER open. There's a line out the door of customers. There's plenty of employees working -- even floating around talking to each other behind the counter. When we asked if they could PLEASE OPEN ANOTHER WINDOW - they said if we wanted we could go wait in the drive through if that's faster.

Wells Fargo sucks! I've tried to call four local branches, dialing the phone over 20 times, and THEY NEVER ANSWER THE PHONE!!! Take your business to a bank or credit union that will actually provide good customer service, not these idiots!

They really don't care for their customers. I got cheated by a company, and disputed a transaction, pretty clear cut case instead I get it declined, why? They want me to pull information that doesn't exist. When I asked what type of information they couldn't even give me that much. Now they hire foreign agents who have no clue how to do customer service, how to work within the US rules or how to be human. It's a company that cares less about the customer and all about lies.

I had my Wells Fargo checking and savings account for over 15 years. The bank in Las Vegas allowed my ex-husband, who has a different name, and he was not on my account. I was the only authorized user yet, he wire transferred 39k out of my account. When I found out, I went to the bank and asked how this was done. They stated he just needed my account number. I said what about checking identification and the investigator said, "We are not allowed to check gender." The manager of the branch it was taken from left that Wells Fargo and went to Chase bank so I imagine he was fired. Wells Fargo refused to get my money back, 39k wired out of my account illegally, no identification checked, and the Wells Fargo investigation executives did nothing.

I've lived at the same address for 27 yrs, have a credit rating in the 800's and have a zero balance on my WF credit card for 2 yrs. I don't write checks and only deposit my checks into my savings. After 7 yrs with WF they cancelled my checking and savings acct. due to a supposed address issue (not found in my or my wife's profile). It was sudden and left me scrambling to pull my cash from the bank before they shut the account. The local WF branch and their online help line could find no reason but the decision was absolute and final. Craziest thing that I've ever seen. I would seriously consider EVER opening an account with Wells Fargo! Looks like they still churn accounts. VERY disappointing.

I have used the mobile deposit feature numerous times for many years. I recently used it on a weekday night, well aware the full check amount would not deposit until the next business day. Unfortunately, and very much to my surprise, a $1,100 check from my place of work was placed on hold. Not for a day or two or three even... but for 10 days. The day before my son's birthday, also a week before Thanksgiving. A small check placed on hold for 10 days is uncalled for. I visited two Wells Fargo branches with the physical check in hand and was turned away, told that there was nothing they could do and it was just a waiting game. After a decade+ of my business with Wells Fargo, I cannot risk something like this to happen again. Therefore I have to do what's best for my family so we can have food on our table. I will be closing my account next week.

Extremely predatory lending practices! Wells Fargo should be outlawed! Had a $16,000 emergency home repair done and instead of using my own bank where I have excellent credit and could have gotten a home loan with very low interest, I fell for the offer from Wells Fargo for a loan, interest free for the first year. Took that out and paid much above the minimum due, religiously every month, knowing that if I did not pay the balance off that first year, interest would, of course, start to accrue the 2nd year.

This is the worst bank in Miami BEACH (41 Street) by far. The staff ranging from the manager to the incompetent staff members have NO concerns to customers, are NOT professionals and upper management should fire them all. I told all my friends and family members to close their accounts and avoid this bank at all cost. Staff never cooperate, pretend to do work, take long lunch branches, and are playing games in their computers and phones, while phones ring and the few remaining customers wait... DON'T BANK AT WELLS FARGO. If you do, CLOSE ALL YOUR ACCOUNTS.

I sent a check to my daughter at college using Wells Fargo Bill Pay. They sent my daughter 2 other Bill Pay checks not addressed to her or from me. I called Bill Pay Services and they said, "No big deal. It happens all the time." Then I started receiving phone calls from the people who sent the checks. I asked how they got my number and they refused to tell me. What is going on? I called customer service and was put on hold for a hour. No one picked up. This bank is a disgrace!

I have had Wells Fargo N.A since 2014 I have never been disappointed with this bank. Straightforward customer service, quick turnover time considering availabilities and wait time, and best team members you can ever do business with. I hate to be positive when considering large banking firms but after today, I had to go out of my way to give this review.

I made 2 mobile deposits. One for some reason posted twice. This was the smallest amount. Wells Fargo claimed the larger check was posted twice even though my statement shows otherwise. They deducted the larger amount from my account. Now after talking to 3 people at my branch bank and 5 people w/ customer service, they inform me it will be 10 business days before they will give me back the money they took from me. Totally unacceptable.

When I went in to make a payment on an auto loan financed through them, they refused to look up the account or take the payment. It is unreal how they’re still operating let alone how they train their employees to treat customers.

Wells Fargo is Uber-ZERO! I tried to send money from Wells Fargo on 10/31/23. My recipient was in the system so I thought no problem. I selected the amount to send and received a message stating that my transaction was under review and that I would be contacted shortly with 4 hours. I heard nothing back. I expected to see an email from Wells Fargo stating that my transaction was being processed. This is the very least one would expect. I checked my mail...nothing! I called Wells Fargo and was advised that there was no pending transaction. I explained that I was trying to pay for my Mom's cremation and that the Funeral Services Company has a vetted Wells Fargo account. I also reminded the agent that I have been a loyal customer for a billion years before Wells Fargo was Wells Fargo. The agent apologized and asked that I try again later.

The most convenient bank of those that I used in the USA, but for a fictitious reason, Zelle was blocked for me. I lost a lot of time, money and nerves because of this. They don't help either in the office or on the phone.

I really don’t know how this bank is in business. Terrible, terrible customer service with a hint of discrimination. I tried applying for a personal credit card. I thought it would be no problem considering all the business accounts I had with this bank. Long story short they could not verify me as a person even when the in person tellers called the credit card department. Apparently if you’re in person, they should be able to verify you immediately. However, the credit card department has their own twisted way of doing things. They literally started a case with the executive office of Wells Fargo all for a small credit card. Absolutely ridiculous that they waste resources on such a minuscule thing.

I bought furniture from Bob Furniture which was gonna be paid in cash but was offered no interest on the furniture. So I took advantage of the deal but was never told that if I had not paid in twelve months the original price tag would be tagged on. I made all my payments on time at 98.00 a month and if I was charge interest why would it be 800.00 dollars. That is unjust people are struggling and I made all the effort to get my balance down which was 1600. Now it went back to 2600 hundred which is robbery. Never again would I buy anything from them.

I have been with Wells Fargo for many many years, and for the most part, I have been happy with the bank, regardless of the lawsuits they have had. However, lately, the customer service has been very bad, and the people I have talked to on the phone have been very rude and condescending. I hate change for the most part, but their customer service is more than I can deal with.

The is the absolute worst bank in the entire country. If your phone gets compromised and your money gets stolen they will NOT replace the stolen money. This bank does not investigate your claims, but instead closes them without a resolution. This bank is known for creating fake bank accounts as I read other complaints so I am sure it's an inside job and people in Wells Fargo are a part of this. I have three accounts that's were cleaned out and Wells Fargo said I must of given someone permission!

I called Milbank SD Wells Fargo about a little over two months ago and had some questions about transferring money and opening an account. Still to this day have heard nothing. Wish there were more bigger banks. I really don’t want to open an account with Wells Fargo now.

Zachary ** has been harassing me both in person and online. He is someone that works for your company and you condone his behavior. My mother is dying of cancer and he is online non stop harassing me. I am fearful of my life. Please make him stop.

My dad passed away and left me an inheritance. I met with them and filled out all of the necessary paperwork. They said it would take 4-6 days to process. 7 days later it still had not processed, so I called them, and they said they were sorry and "We have been busy, so those things are now taking 2-3 weeks to process." The reason I feel is that if they drag their feet they get more interest from my money.

I have been with Wells Fargo for over 20 years and have decided to stay with them despite all the recent mishandling of their customers' money. Now things have changed because not only have they decreased my credit card limit but they have also stated that despite my great credit history with them and the multitude of other services I have with them they will not raise it again. Nothing has changed in my credit history and I have carried the same amount of debt in the past. Not only will this affect my buying power but it will also affect my credit score. With all that being said I even called and asked them to reconsider but all I got was a resounding no. I would hate to leave but they are really forcing my hand. Instead, of doing better they are even worse now.

Though they have closed multiple branches and ATM service they will not reimburse the ATM fees charges by other providers. They are slow and rude in responding to errors in their banking practices. Customer service is non-existent and the wait time by phone was an hour.

I applied for a credit card with them July, the twenty seventh, 2023. I received 2 emails directly afterward a minute apart. One said that my application was unable to be approved. The second one said it was pending status. I would be notified within 30 days. I called customer service and got a representative over in the Philippines somewhere and He told me I needed to submit my social security number. It did not match up with the one that I applied with. I was very uneasy about sending my social security card in a fax or by email. And I was even advised by my counselor Here in my apartment housing complex where I live not to do so because I lived in Subsidized housing and was verified that everything was legit from my social security. clear to my background Check, by the FBI.

I went to the local Wells Fargo office to open a bank account. They told me to set up an appointment online. I had trouble with the App and went back to the bank and they set an appointment for me. I went to the appointment and they could not open the account without the correct Social Security paperwork and gave me their phone and email. When I called and emailed them I got not return call or email. I had to go in 3 or 4 times just to open account and the lady I was dealing with did not return multiple emails.

Bank account was frauded for over 149k on 8/17/2023. Filed a claim on 8/29/2023 and Wells Fargo after now 2 weeks Wells Fargo sent me a letter stating that they are only going to return 24k of the funds that started on 7/12/2023 but would not be reversing the transaction of 124k as it has been too long from the date of transactions to the time of reporting it in which was only 8 business days and before I even received my bank statement. I thought our monies were supposed to be protected in the banks and that is what they are paid for???? I would definitely never use Wells Fargo Bank for any banking needs. So far out 124k of my retirement monies.

Samuel ** said he could help me make $10k per month in my retirement. Out of the 32 investments he put me in, two made 2% in over 2 years, most under performed by 40% down. Now I have to work again.

Terrible terrible customer service. They transfer me to 8 different depts. Could not help me out on the charges that I have never made. Wells Fargo you have horrible customer service and I will never bank with you ever again!!!

They charge 2.50 if you use another ATM for example even though I have 30 plus grand there. If one account slips below the fee is there immediately. They charged me 5 dollars because an old savings account went under 500 dollars for a day. Then when I moved 500 in there I still got charged 5 dollars again. SO CHECK EVERYTHING. However some of my transactions take days to post and that’s terrible. They make billions investing our money but they look for ways to slip in fees. If you don’t check you will get screwed. Stay away, go to a local SMALL bank that actually cares or better yet a credit union. I’m pulling All of my accounts from them.

Anyone can access your IP address. Repeat. Anyone. Just because a transaction was made through an IP address, it doesn’t mean the legal owner of the IP address made the transaction. I don’t think these people are the smartest. They were also very very rude and they are bullies. One of the males told me to wait over the phone and it would take very very long. Of course I knew that meant that he would never come back and he was punishing me for a fraud that was made on my IP address so I didn’t wait. I don’t know why this kind of people are so disrespectful and bullied. Do they feel powerful when they bully customers. I am leaving Wells Fargo after this horrible and traumatic experience.

I paid my credit card bill in full every month. June of 2023 I paid a bill of 1024.00. The next day my wife paid the bill without knowing I had paid it. I called immediately and explained what happened and I really needed a refund of that payment. The gentleman I spoke with said they could refund it as soon as it was posted. They didn't refund. They held it because I had a bill coming due. They had no right to hold it since I had never been late and paid in full every month. They held my refund and took the payment out of my refund and left me with 708.52 for a refund. They still did not refund that amount.

May 25, 2023, at 1:30 p.m. This was the first time I entered a Wells Fargo branch since 2020. At my visit to branch #72437-20 in Anaheim, CA, I found out that my ATM card was expired, I requested from the employee at the window to order my replacement card. The employee requested help from the BRANCH MANAGER, who, after looking at my account, told me that he cannot order the ATM card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER.

Horrible bank. They closed my account down twice while I was active duty military for inactivity. The first time they reopened it after hours on the phone and branch manager involvement. The second time they shut down my credit card for inactivity while deployed and closed my account and refused to reopen with same number after being a 20 plus year customer. When I asked why they said they don’t have to. They didn’t violate law. Good customer service is hard to find, rudeness is common, decency and respect non existent especially with them! If you're a veteran and especially active duty find another bank.

Wells Fargo simply isn't a competitive bank. I recently made the mistake to enroll in an CD account. Getting out of a WF CD is close to impossible. Please avoid this service or ideally the whole bank.

Similar to other reviews below. I applied and received the Wells Fargo 2% cash back credit card. In the month I've had it I always made payments early to pay off the amounts due in full and keep my usage low. One day my card continually got declined even though my credit limit had not been reached. I called to figure out what was going on and was told that all my previous payments were on hold. Payments as low as $200 were on hold for 10 days. Payments higher than $1,000 we're on hold for 28 days. They told me there was nothing I could do to help expedite the removal of the holds from my account even though both payments accounts were set up through the Wells Fargo secured methods.

I walked into the branch to send a wire transfer for property. They said no, they cannot help and to go to another branch like East Windsor (20 mins away). The person was backed up with appointments they said all the day. I waited to talk with the person and she did not have anybody waiting, but said she is waiting for the appointment persons. They can put up a notice - no walk ins! Most importantly, when will they learn the art of saying no without offending?

I recently bought out my 50% business partner. For reference, Chase had no problem changing the beneficial owner information for our bank accounts. However, Wells Fargo requires you to open new accounts if there is a change in ownership of 50% or more. This alone is a tremendous hassle considering the amount of financial activity that needed to be moved over to our new accounts.

The Ladera Ranch branch itself has been fine, but the experiences have been miserable. I've been with Wells Fargo over 30 years and every year the policies are more difficult to manage. I helped open a CD for my daughter online. We have overlapping accounts online and WF put the account under my social instead of hers by mistake even though I listed her SSN. So we had to take an hour going to a branch to fix it. When the CD closed we needed the funds transferred to her checking account so she could buy a car. We begged the branch to automatically close the CD at the end of the time since we were out of town and her work schedule didn't allow her time to get in to the branch. The branch also is closed Saturdays now.

I've had so many bad experiences at Wells Fargo, that I finally decided to write a review. As a starting point, many of their so-called branches cannot provide basic banking services. The one I use in the main branch in Santa Fe NM. The tellers can accept deposits and give back cash. Nothing else. No banking services are provided without an appt, and there are generally no "bankers" present to do anything. Their cd rates are among the very worst of any bank. They have one special five month cd with a decent rate, but they roll it into a 3 month cd earning nothing when the initial term expires.

Opened a CD with Wachovia Bank in 2008 just before Wells Fargo took over. Now they cannot find any record of where/what happened to thousands of dollars. Execs state records are kept for 20 years, yet 15 years later they have no record. Smells fishy. Anyone with similar story??

This institution is in the habit of telling people a day before they settle on a new home that they will not finance due to a hole in the drywall! That's beyond Disgusting and can destroy a family's life. These scum should be well out of business.

On June 13, 2023, I was on my computer working when I got a pop-up message telling me that my computer had be hack. It was a Microsoft warning message, I thought. The message said do not turn off your computer or you will lose all your work, and documents. The message said someone has hacked your computer and attempting to access your accounts and information call this number listed, I did. The man assured me that he was from Microsoft. He was going to repair my computer and stop the hackers.

Beware. I agree to an 18 month, no interest loan with Wells Fargo. I could have easily paid it off, but I thought I'd take advantage of the 0% interest. Payments began at nearly $400 per month, which I paid, plus a little more. Each month I paid the amount that they requested plus a little more. My balance was $800, but I just saw it jump by $1800. Why? The amount they were asking for was below what was necessary to pay the loan off in 18 months, and I wasn't paying attention. They provided no notice that the 18 months were nearing an end, so, I'm 6 days over the 18 months, and have to pay all back interest, totaling $1,800. BEWARE, Wells Fargo and likely other banks, give out these loans, hoping that you will think like I did or forget when your time period is up. If you forget, you will be PUNISHED. I'll definitely be closing all Wells Fargo business and going to another bank. Yes, they probably have similar tactics, but it's the principle of the matter.

Please stay as far away from Wells Fargo as you can as they will suck all your money and at times you won't even have access to your own money, also they make it harder and harder to transfer money or add other non wells fargo accounts to your account for money transfers. Website drops when you need it the most. Lowest interest rate yields on your savings and highest interest rates if you borrow money from them, you do the math. Boo wells fargo boo...

Wells Fargo fail to do a security verification when they allowed someone to open up 4 accounts in my name without my authorization and somehow it routed funds to one of the accounts ending in 9476. They claimed they was going to move the information and they didn't because I have recent pulled my credit report and wells Fargo is on my credit report. I learned about these 4 accounts after tracking my stimulus check for almost nearly 2 years. It was 14,929.00 was sent to the account ending in 9476, 1,800 was sent by the IRS and the rest was sent by Texas Workforce Commission. I even had mediation with them and they fail to give me what I was asking for 15,000 on top of the 14,929.00.

After being with Wells Fargo for maybe a couple of years I find it an unsatisfying experience. Their system seems to be temporarily available more often than it should. If you get married, need to do a name change on your account, and are not near an actual location you to visit a branch, then you can expect to be asked to print several documents (even with no printer) and mail them in.

I had my debit card stolen and subsequent fraudulent transactions in the amount of $242. I filed a claim and they refused to reverse the transaction, and I am now stuck with an overdraw, unable to buy food or gas. I have been told to wait until the claim is resolved even though it is obvious the transactions were fraudulent. I would advise to everyone with a WF to close their accounts ASAP and open a checking account at a bank that doesn't TURN THEIR BACK ON THEIR CUSTOMERS WHEN THEY ARE VICTIMS OF THEFT.

I love banking at Wells Fargo -I particularly like the two day early payday & For me it really helps out - I have been banking here for years and my home is financed by Wells Fargo - Never have any problems if I need to reach out to Customer Service & find they are always willing to help-

They refused me loans for nothing and anytime I came to their branch location their staff will discharge me and tell me that it's late to offer me a service. I will not bank with them again, I am going to close my account. They could not help me with the loans I asked them for when I was in serious need so no need for banking with them.

I have two checking accounts. I use one to keep my money and one to spend. Every time I need to spend I put money in the checking account I used spend money but they keep overdrafting me. I don't how they over drafting me when I put money in that account. I went to talk with customer service. They were no help. I also went in the branch and they were not any help. I don't know how they overdraft me when I put money in the account. Nobody at Wells Fargo has help me. I think these guys are scammers.

On May 5th 2023 someone broke into my apartment. Tey stole my electronics (PS5, 2 computers, 2 phones, iPad) and even a bag with my immigration documents (green card, social, passport from my country) disappeared. At the same time $3500 went missing from my saving account. Wells Fargo closed that account and opened a new one and transferred the amount to the new one and the same day there was 4 Zelle that someone made from that new account so I never received the money. Wells Fargo opened a claim and later on left me in the dark and I found out that they denied the claim without telling me. When I called the representative could not help me and escalated my call to a manager who later on put me on hold for 30 min. Been with that bank for over 10 years and it hurts to know that my hard working money saved over six months is not safe and the bank I trusted does not want to help me.

I don't know yet depending on how y'all can help me. I am having a problem with Wells Fargo Bank and it hurt my credit really bad so I am in desperate need of help. They fail to do a verification check and allowed someone to open up 4 fraudulent accounts in my name unauthorized.

I was blindsided. Someone hacked my account, took money from me and the bank denied my claim and allowed this to happen stating I "could request a refund" from the person that stole the money. If I could get a refund from someone hacking my online banking account and using Zelle to steal money (I don't even have a Zelle account) I would have done so. I have not "lost a device", did not "give my information to anyone." And yet this person was able to steal most of my money in one day and Wells Fargo didn't think that giving most of my money in $100 increments in one day was weird? And in that same day tried to deposit 2 bogus checks!? They did not notify me until it was too late. Instead they basically said, "well it happened and we know about the scam but you get nothing back." I lost almost all my saving because someone else easily accessed my account without my knowledge and no one even called with concern of fraud.

So Last week I went into the Clearwater East Bay Branch. I was there to collect for payroll. I have been doing this every week for over a year. This time was especially difficult and is leading me to leave this bank forever. First I explained to the teller that I had no interest in using my debit card and put it in the machine inside as if I wanted to do that I would go to the ATM. This is where Yunior ** stepped in and lied to me by saying it is the bank's policy to have me enter my pin. That is a lie and I proceeded to explain that all I needed was two forms of ID and that is all I wanted to do. That is when Yunior decided that he would say that what is the card stolen and that is why I cannot enter my pin. Can you imagaine that a bank employee would call you a criminal in the bank that you do millions in revenue every year calling you a thief.

They didn't start slapping on fees until they got caught in the fake accounts scandal. Now it's $10 a month for checking and $5 for savings SMH. It should not cost people $180 a year just to access their bank accounts. Wells Fargo can easily afford to stop slapping customers with unnecessary fee schemes

Mad! Deposited a large check. Wells Fargo released funds, I used less than 5% for an escrow deposit as purchasing a home. Bank that issued check had issues, got a cashier's check to replace it. Note it was a bank issue with the first check not me. And it was Wells Fargo that released the hold on the first check ….Again not me but WF that gave me access to the money. Today deposited cashier's check to replace the first bad check from the bank…Hold for 8 days….No problem I get it. But then I get an email today they are closing all my accounts due to fraud! I did not do one fraudulent thing, my accounts have been perfect for years. Two banks make mistakes and I get punished. I have been on top of this and working hard to fix their mistakes and they are closing my accounts. Why not fire the person who did not verify fund availability before releasing the first bad bank check? Run from this bank and branch.

Bad Customer Service, They just don't even try to help, for some reason they closed my account, when I call to check why they don't see the account on their system, Bad Banking service, definitely the worst bank in the USA, I will never do business with this bank,

I wholeheartedly wish I could rate Wells Fargo negative five stars, but unfortunately I can't, so they get 1. Since opening a checking account more than 7 years ago, I have never necessarily been unhappy banking with Wells Fargo, aside the handfuls of surprise fees they award their customers with quite too often. It's now March 2023 and I can truthfully say that Wells Fargo has made my life a living ** for at least the past 5 months. To better explain the situation, I have been a caretaker for my grandparents for a little over two years now and around 8 months ago took over responsibility to pay their bills when they should be paid and basically manage/monitor their money (so they don't overdraft).

Wells Fargo customer service in all their departments is unacceptable. Representatives on the phone give you the wrong information and then you are stuck paying the price for doing what they tell you to do. Try to speak to someone in management and they will not let you. Tell you issue will be resolved in 2 weeks and it is not. Terrible service. All they want is your money. They do not care about human beings.

This is the 4th bank I have banked with over a 20 year span and every time I deposit a check, whether it be certified or payroll they hold my funds for at least 2 days. I have never had a payroll check held or a cashiers, or certified check until I started banking with Wells Fargo. They won’t even release a portion of my certified check I received from closing on my house for 2 days and the balance is being held for 5 days. This is a certified check.

We were promised a voucher to use a year later by a company but they lied and raised the prices when we asked to use the voucher. Spoke with fraud claims but they said they couldn't do anything because 119 days have passed. Working with Chase, they would investigate any fraud regardless of time.

A new modus operandi is loose in our cities among our people. These criminals use any check found in your office... even in the trash. I have been a victim of fraud through Bank of America and Wells Fargo. Some people who supposedly worked for a loan company sent some bad 4 checks belonging to Bank of America....They put a random signature in my name and sent them to Wells Fargo. The goal was to deposit fictitious money under the pretext that it was a verification system to verify the functionality of the bank and the honesty of the loan applicant.

I contacted Wells Fargo, Tom ** about a renovation remodel loan. Was told it was what WF does put application in and submitted all paperwork. Was emailed by Toni who said she helps Tom. Sent everything she asked for to include paying fees that were slightly under $500. The closing company contacted me and was ready for closing, I got email from Tom saying loan was approved. To later have him contact me saying Wells Fargo does not do those type of loans! Now I feel I was taken by Wells Fargo for the fees not to mention the time (months). Just wondering if this is WF company's normal procedure.

I am a customer of Wells Fargo since about 25 years ago before it was Wachovia. Sadly this bank is giving me a very bad service last years. I decided to open an account with other bank. Wells Fargo is not anymore a trusted bank.

Not a reliable bank service!! They don't really care about the consumers et al. Customer service is very rude and disrespectful. I don't think they are suitable for banking sector. They do not have rational reason to cancel the appointments scheduled 30 days earlier. Sooner or later you will be doomed with Wells Fargo services.

I have been a long time customer of Wells Fargo since before it was First Union over 30 years ago. I have taken far too long to write this review and given them too many chances to deliver even half way decent customer service. All levels of customer support including management are all TERRIBLE at their job with even the simply requests such as changing a due date on account. 4 calls to verify if has been moved and after countless hours on the phone and online they still don't have it correct. I am not only moving all of my accounts and credit cards I would highly recommend everyone steer clear of this TERRIBLE company.

We are a construction business and we had a merchant's acct with Wells Fargo. We had issues with them so closed acct then they holded business funds for months Sep, Oct, Nov, Dec. Amount holding $66,425.00 and giving the run around about escalation being done. On going for months. Then got executives. Got a Megan Allen. She sent letter we were going to receive some funds on 1/19/23. I contacted her why some funds. This is not acceptable. However we waited on 1/19/23. Nothing being refunded. Megan refuse to answer even her boss Sean claim her laptop not working. All excuses. She never return my call.

About 8 months ago I was informed of a bank account that I shared with a deceased family member. I went to Wells Fargo to ask what I needed to withdraw the money from the account and I was told “only a death certificate”. I get the death certificate, call the estate number, they tell me go to the branch and I do, where I am told I can’t do anything until I’m 21 and when I do turn 21, all I need is my license and I can withdraw the funds, this is told to me by the banker and the estate agent she had called to sort everything out. I turn 21, now I’m being told I am required to fill out forms that I have no idea about because last time they told me I’d only need my license.

The hotline is useless. I reached them 4 times to try to solve my problem with payment transfer, they did NOTHING!!! Online account randomly gets deactivated, I literally did nothing and they deactivated it. The department that can get my account back doesn't work Sundays and works till 8pm on Saturday, so I stuck without my account for 2 days!!! The customer service is just RUDE and DISRESPECTFUL!!! They answer you like they make a favor to you. Horrible experience!!!

Updated on 05/13/2023: So far they have taken over 18 months to pay out the trust. They have misused the trust and have lost a good portion of the principal. This is most likely the worst banking experience I ever have had.

I'm a disabled survivor from 10 car pileup 9/13/2004 on business 29 where I received quarter of million dollars. Arrived at Wachovia with my check. Told the bank rep what I wanted done with my money. Also sharing information of accident the bank officer was told to put 20 away in savings for my young daughter to be able to go to college. The rest I wanted in my following checking account. Instead it was put into stocks. Lost it all except 55. Then another scammer came along with his pitch for his company. All the money is gone. I have kept all information.

I have been a faithful and loyal customer of WF since 2014 and had never had any issues. Within the past year however I'm severely concerned with the legal representation to protect their clientele. First I was scammed out of $400 to which WF threw up their hands and said there was nothing they could do, and I let it go. Now a court order which had never gone through due process acted upon a writ document without the legal party (my husband) be aware of any legal judgement against him of a debt that was initiated close to 6 years prior, and was being sent to an address where he hasn't lived since 2017. WF "legal team", as I was told, reviewed the writ order with a "fine tooth comb" to proceed in wiping our JOINT checking account to nothing right after I have a pending payment for rent for the month of December, and as I am not a part of this legal issue.

I'm in escrow and needed to do a couple of wire transfers -- one at the beginning of escrow and one at the end of escrow. I made the first wire transfer a month ago on advice of a Wells Fargo rep over the phone who advise me (which is why I called). The rep told me that when I need to make my final escrow transfer, I can do it the same way but it'll be easier the second time because the Escrow Bank account is all set up now. Well, tonight, 11/16/2022, I tried to do the final escrow deposit online and it would not go through -- the rep gave me bad information.

I warn against banking, or attempting, to bank at the branch On Indian School and Litchfield in Goodyear, AZ. Unprofessional, lacking knowledge, only 2 tellers, closes drive thru during the lunch hour!! Need to make an appointment, 2 weeks from now, to change name on a checking account, I was getting a fairly large sum of money and they said they would only give it to me in twenty dollar bills, as I would not pay a $10 cashier check fee as a customer of 15 years with significant money sitting in their bank, Called corporate. They were just as bad. Not one person could be identified to have authority to wave a $10.00 fee either at branch or corporate on phone. When I said I will call Corporate to get some help, ASST MANAGER said, Who is Corporate. I don’t know anyone named Corporate! Should have listened to congress to know what a horrible bank they are. Other comments seem to back this opinion.

I have been a customer of Wells Fargo for almost 15 years with checking and savings accounts, mortgages, LOC and Money Markets. I have a personal checking account, an MMA, personal savings, and two business checking accounts. Total funds are over $92,000. My accounts were seized on September 20th after a Wells Fargo banker and branch manager in Fort Pierce, FL decided I was engaging in fraudulent activity. I sent a wire on 9/16 and misspelled the name, so it was returned.

My experience with this department started in April 2021 when I filed a claim for fraudulent activity on my account. The claim itself was originally denied for reasons unknown. Of course I kept pushing Wells Fargo because this yes in fact it was fraudulent and it took four months which was in August 2021 for them to actually do anything about it. At which point I received a partial credit into my account and Wells Fargo‘s reason for a partial credit was due to them only being able to do a partial amount due to a certain timeframe. Since August 2021 I have been pushing Wells Fargo and asking questions to which they did not answer until today. So yes I’ll save you from doing the math. Total time from when it started until today is roughly 18 months.

I made a purchase for a pair of sneakers for my daughter for school on a website that I was unfamiliar with. It was the only site I could find the sneakers on. I entered my banking information and selected process to continue on with the order. The screen went dark and I waited and waited and I was never given an order number nor did I receive a confirmation email. Weeks later, I still never received the sneakers. I quickly checked my banking information and saw that I was in fact charged. I instantly called the bank and informed them of what was going on. They credited my account.

I have a savings account with over $110,000. I'm only receiving an interest rate credit/deposit of .91 cents! That is nowhere near the .01% Wells Fargo "claims" they pay. It is actually closer to .00001%. (which would be $1.10). My other Wells Fargo savings account has had a balance of $1,000 for well over a year, and only receives .01 cent monthly. A Class Action lawsuit should be filed against Wells Fargo for screwing their savings account holders on interest payments made to their savings accounts! I am sure they screw over tens of thousands of the customers, and should be forced to pay what they say they do. I am leaving this sham bank ASAP!

I found a small business this bank is continuously back stacked and removed deposits. Nothing causing excessive overdraft fees when I call to prove I'm wrong all they do is stand by what their computer says which is then audited by a human and they admit that. Last week I got one agent to finally listen to me and do some math she was able to magically delete overdraft fees not credit then literally delete them unfortunately for them I was able to record them this Bank needs to be shut down.

I am disgusted and appalled at Wells Fargo. I got scammed about a rental and I called immediately to file a claim and let them know so they can flag the receiver's account and help me retrieve my money. These are hard times and people are getting scammed left and right. So out of $3900 I was they initially reversed $2400. I was happy that I was able to get SOMETHING back, considering they supposedly have security systems and so called "fraud dept." but it's all a sham. They don't give two **.

Very good bank with full service. Home loans, currency exchange, has a brokerage service in the area. Lots of online services too plus Zelle.. Always good customer service both in Gulfport and Beauvoir branch. I have done business with them since living in NC in 2006. My only complaint is they are not closer to us in Hancock County nor in La. There is a very nice former Hancock Whitney bank building for sale on 90 in Hancock that I wish Wells Fargo would buy! I use their checking savings and IRA for at least 16 years now. Always respectful service by phone and in branches. I like their presence in many places I travel to.

I stayed with them when they dealt with the fraud situation around 2012, after they stole money from all of their clients and enrolled them in fraudulent insurance scams (which was honestly the first red flag). I stayed with them after I noticed they overcharged my card with fees that did that apply multiple times (the second red flag). However, today, I finally just closed my accounts. I was on the phone with them for an hour trying to see how my card got connected to ApplePay, and after being transferred 5 times, the last person I spoke to who was supposed to be a Manager of some sort, hung up on me. Final straw. Can't trust them with my money or the security of it. After 10 years of service with them, will never come back.

I have been with Wells Fargo since their beginning in NJ, I used to love it but, since some months ago, the online banking application service is a disaster. Had called, they don't solve the problem. I have been uninstalling the app, as it was advised me to do, many times and installing it back to work with it and pay my bills, but now, doesn't work even like that. It's very annoying, stressful and horrible this service.

If you're considering banking with Wells Fargo, reconsider. I just made an account for the sole purpose of writing this review. From user interface to customer service, Wells Fargo gets ZERO stars. F minus minus. Truly a horrible company: DO NOT BANK WITH WELLS FARGO unless you are a masochist.

I had to make an appointment a week in advance to open an additional corporate account and to get a deposit only ATM card. I arrived to find out the bank wanted additional corporate documents which they would not accept same day. The person I had the appointment with told me it was her first day back after a 30-day vacation so she could not have let me know about the issue previously and I would need to make another appointment. We have a 35-year relationship with Wells Fargo with multiple personal and corporate accounts.

I have been a customer of Wells Fargo for many years and when I wanted to change my password, they sent me a code by way of my landline. I did this without no problem back on 6/26/22. Know I want to change my password again and they will not let me do it until I buy a cellphone. I am 80 years old and all my friends have passed away. Why should I have to go out and buy a cellphone to change my password, so I can do check on my accounts online? Whoever is responsible for this screwup should be fired. I know that I am not the only one in the US that does not own a cellphone.

I had a terrible experience trying to retrieve money from my savings account, there was a thunderstorm which caused the electricity to go out as I was waiting for my cash to be dispensed, I received nothing, it's been a week and I still have no money to pay my rent. This is unacceptable, as banks are insured for incidents like this, I should have been able to get my money the next business day! What are the Cameras for??? As soon as they get that money back to me I will no longer bank with Wells Fargo ever again!

There have been some issues in the past between clarification or the Big Cross vs Wells Fargo I settle out for. Took too long to give me back my accounts. This began with the opening of 3 million additional accounts. The CEO of Wells Fargo made a statement on Capital Hill saying seven new accounts for each new customer is better. This was stated on senate floor plus the Wells Fargo remediation right after it really did not fixed it. Federal Trade Commission.

The Atm took my money and jammed 8 days ago, the teller and the atm said my funds would be available in 48 hours, still nothing. Had to file a claim and I still don’t have my money. Ridiculous. They are not helping.

Wells Fargo, first of all, has terrible recipient payment limits in place for their online payments and transfers via 3rd party vendor Zelle. I work for a company which primarily offers services via web application(s). I'm so used to our amazing customer service, and I expect the same from my bank. When I called to ask for the daily recipient payment to updated, which should only entail a 2 second database flag change, or have your Zelle integration team work with your vendor to make the change. Just flat out refusing to make an adjustment for TIME CRITICAL payments, is unacceptable. Instead I have no other option but to make 3 separate daily payments, each 24 hours apart, which puts me over a deadline. Having a policy which is so limiting to begin with is bad enough! But to be completely unwilling to assist a customer tells me, "You're not important to us, and neither is your business. We don't care if you go elsewhere for your business."

Wells Fargo is not a secure bank, my account has been hacked several times, I am on my third debit card. Most recently, today $1200 was taken out of my account which was unauthorized, I was told that I will get the Money back in approximately 10 days, lol! That’s a lot of money for most people, what if somebody had to pay rent, car payment or buy groceries. I am changing banks.

I was wrongfully charged on my Wells Fargo Credit Card. I received no communication from Wells Fargo before my account was filed as 30-60 days late. The first communication I received was a phone call after my account had gone delinquent, & there was no mention that I was that late. Once I disputed this, there was a complete lack of consistency into when, how & if I had been contacted about my late account. I had not received any communication, but they had posted statements on my online portal (every other credit card I know of, reaches out in an attempt to get payment if a customer has fallen behind).

I have been a client for 24 years. We opened an account 12 months ago for my daughter and a year later they told us via mail we needed to come in and update her Social Security Number. We did this on 4/26. I received a second letter in May and called on 5/23 to ask why a second letter. They called me back on 5/24 and told me all was resolved and no more issues. Then on 6/7 they with out warning closed my daughters accounts while my daughter was on vacation. I called customer service and they told me after moving it to the highest person possible they would respond with in 10 days. I contact the local branch and they told me I had done all that was needed. They called me back same day and said bring in a Social Security Card.

Policy changes suck. If I'm buying a $5 money order I should be able to get it in the drive thru if I choose. They didn't seem to have a problem with it while they were terrified of Covid. Looks like I'll be going to Walmart for the same crappy service and paying much less from now on.

Where do I start. If you employ Rasheedah ** as a branch manager, I question your judgement. She is very unprofessional and rude. I don’t know if she thought because I was younger than her that she could talk to me crazy, I was not having it. She refused my business and proceed to call the police on me which was uncalled for. She is disrespectful. Do yourself a favor and don’t go to Wells Fargo.

I've been trying for months to close my account due to their new policies requiring me to do so as I'm no longer living in the USA. It's been a terrible experience, requiring multiple international calls as they don't have an email address. Finally, after I removed my money from the bank account through costly overseas ATM withdrawals as I can't transfer the money if I'm not living in the USA, they sent me a convenience fee so I still can't close my account until after paying an 8 USD debt fee. Utterly terrible bank. Avoid at all cost. The Entire process has been frustrating and costly. I recommend everyone to avoid them like the plague.

I was scammed by an online store fireamsforsale store. The online store went through a checkout process and generated an invoice. The website has an integrated chat that popped up and told me how to pay for my merchandise. It said to send a Zelle payment for $1,055. I did this through the WellsFargo app. I then discovered that the entire online store is a scam. It is still up and running. Wells Fargo did nothing about it even though I turned over all the screenshots to their fraud department. They said that even though Zelle is integrated into the Wells Fargo app that they have no responsibility for what happens. I have been a Wells Fargo customer for over 20 years. I can not describe how disappointed and angry this makes me feel.

I've been with Wells Fargo since 2007 and recently I've been having nothing but problems with my credit card and now my debit card. How can a REp within Wells Fargo keep over riding my info and sending it to AL. I've had 3 c/c send to a fraud address yet they can't answer why..A few times while talking with fraud department same young lady has hung up phone in my ear because she can't answer what I'm saying. They have let a person come delete all my personal info and put in their info and yet sent the card over night AGAIN to that fraud addy. Talk with suppose to be REP yesterday after get text message say I ask for verify code. Nope wasn't me. Talked over hour and REP assured everything would be handled.

Every time I call this bank I get out of state support, not in USA..I was so sick of this I closed my account, I'm done with you Wells Fargo. I was pulling my hair out trying to tell these people to transfer me to someone in the USA.

DISGUSTING HOW WELLS FARGO TREATS U.S VETERANS. I served honorably in the USAF. I live overseas in the UK. For no reason that was ever given to me I had 60 days to reduce my balance to $0 and close my checking account with Wells Fargo. They said since I couldn’t provide a U.S address then I would have to close the account. This account was to help me receive my social security checks. I asked for an extension to the 60 days since I would be returning later this year to the states, but was denied. Once again, no reason was given. Thank God, for Navy Federal Credit Union who appreciates its Veterans where I was able to get a joint checking account.

I am a new account and from the start I have had problems with my account. I deposited 3 checks with them thinking I didn't have to worry and I would be financially secure. To my disbelief 2 out of the 3 checks I have deposited have been placed on hold. With the latest on having a 10 day hold. I don't know about anyone else but in this time when things are still stressful coming out of this pandemic last thing we should have to worry about Is being financially secure. I can say I don't feel this way with Wells Fargo Bank. Customer care is non-existent. I found them to be unapologetic and unhelpful. Telling me to call the other bank to verify funds. I will not be doing business with Wells Fargo too much longer.

Wells Fargo has implemented a glaring, non-customer oriented policy pertaining to checking accounts - even "Premiere" Checking accounts, which I currently utilize. They've decided to PUNISH customers who elect to receive hard-copy statements. Such customers are BLOCKED from viewing and/or downloading electronic (e.g., pdf) statements. This is tantamount to sticking a giant middle-finger in customer's faces.

Do not use Wells Fargo for any type of credit account. I set up my auto payments to pay off the promotion amount 1 month early and not have to stress about the monthly payments leaving me short at the end. I have just learned that I will have to pay over $400 in interest on a 0% deferred interest plan because part of my payments were allocated to another plan of far less value and due 4 months later. When I inquired about it, I was told I have no control over how my payments are applied, so even though I have almost completely paid for my initial purchase, I still owe $800 because a portion of my payments were applied to another promotion and I cannot do anything about it. Even if I wanted to pay off the $800 right now, I would have to pay $800 plus the portion due to the other promotion for the first promotion to be paid off.

They deserve NEGATIVE stars. Wells allows fraud and does nothing to protect their customers money. I was a customer for 27 years and they didn't care about my loyalty. They are a horrible company that allows money to be stolen from students and treat their customers awful. Please do not use this bank. There are so many better choices

Unfortunately I was a victim of the Zelle/Wells Fargo scam. I reported immediately to Wells Fargo. They said they knew about this scam and would put a claim in immediately. After weeks going by I called to see the status and they gave me the run around - said the claim was put in the wrong department when I first called. Then the preliminary amount was refunded to me. Weeks went by and I called back after receiving no word - I was transferred 15 times with no one giving me any information. I then received a letter stating they would be clawing back the money bc they denied my claim. I called again and was told it was put into the wrong department and now a new claim would be opened. They took the money back though. I called again weeks later to see what was going on and again was transferred around with no regard. I spent days on the phone. This happened in January it is now the end of March and I have no idea what is going on.

Wells Fargo is the worst bank ever. Yesterday at 9:30 am Tony ** deposited a cashier's check from Navy Federal Credit Union and Wells Fargo put a hold on it until the 25th (next Friday). They claim that they can’t get a hold of anyone at Navy Fed to verify proof of funds on a CASHIER'S CHECK! You are scamming people to make money on the float! Office of the Arizona Attorney General and the Better Business Bureau will receive a complaint and it’s my personal goal to spread this unethical business practice all over social media.

Keep getting offers for personal loan, OK can use some extra help, did an application 754 credit established paid loans mortgage.... Got respond to upload some tax docs, DID IT, got phone call from WF. Rep Christian J offered assistance, said "send me all and I will help." YE OK. All sent, what's now?? 5 business days never picked up phone, never responded to email. I uploaded more docs.... Long story short, they put inquiry on my Experian, loan was approved, docs sent and no one at all responding. CLOWNS. Stay away, from this bank, they only know how to pull credit and no assist with anything after that. Closing all my business and personal accounts. This bank is no go.