Wells Fargo Reviews

We are a construction business and we had a merchant's acct with Wells Fargo. We had issues with them so closed acct then they holded business funds for months Sep, Oct, Nov, Dec. Amount holding $66,425.00 and giving the run around about escalation being done. On going for months. Then got executives. Got a Megan Allen. She sent letter we were going to receive some funds on 1/19/23. I contacted her why some funds. This is not acceptable. However we waited on 1/19/23. Nothing being refunded. Megan refuse to answer even her boss Sean claim her laptop not working. All excuses. She never return my call.

About 8 months ago I was informed of a bank account that I shared with a deceased family member. I went to Wells Fargo to ask what I needed to withdraw the money from the account and I was told “only a death certificate”. I get the death certificate, call the estate number, they tell me go to the branch and I do, where I am told I can’t do anything until I’m 21 and when I do turn 21, all I need is my license and I can withdraw the funds, this is told to me by the banker and the estate agent she had called to sort everything out. I turn 21, now I’m being told I am required to fill out forms that I have no idea about because last time they told me I’d only need my license.

The hotline is useless. I reached them 4 times to try to solve my problem with payment transfer, they did NOTHING!!! Online account randomly gets deactivated, I literally did nothing and they deactivated it. The department that can get my account back doesn't work Sundays and works till 8pm on Saturday, so I stuck without my account for 2 days!!! The customer service is just RUDE and DISRESPECTFUL!!! They answer you like they make a favor to you. Horrible experience!!!

Updated on 05/13/2023: So far they have taken over 18 months to pay out the trust. They have misused the trust and have lost a good portion of the principal. This is most likely the worst banking experience I ever have had.

I'm a disabled survivor from 10 car pileup 9/13/2004 on business 29 where I received quarter of million dollars. Arrived at Wachovia with my check. Told the bank rep what I wanted done with my money. Also sharing information of accident the bank officer was told to put 20 away in savings for my young daughter to be able to go to college. The rest I wanted in my following checking account. Instead it was put into stocks. Lost it all except 55. Then another scammer came along with his pitch for his company. All the money is gone. I have kept all information.

I have been a faithful and loyal customer of WF since 2014 and had never had any issues. Within the past year however I'm severely concerned with the legal representation to protect their clientele. First I was scammed out of $400 to which WF threw up their hands and said there was nothing they could do, and I let it go. Now a court order which had never gone through due process acted upon a writ document without the legal party (my husband) be aware of any legal judgement against him of a debt that was initiated close to 6 years prior, and was being sent to an address where he hasn't lived since 2017. WF "legal team", as I was told, reviewed the writ order with a "fine tooth comb" to proceed in wiping our JOINT checking account to nothing right after I have a pending payment for rent for the month of December, and as I am not a part of this legal issue.

I'm in escrow and needed to do a couple of wire transfers -- one at the beginning of escrow and one at the end of escrow. I made the first wire transfer a month ago on advice of a Wells Fargo rep over the phone who advise me (which is why I called). The rep told me that when I need to make my final escrow transfer, I can do it the same way but it'll be easier the second time because the Escrow Bank account is all set up now. Well, tonight, 11/16/2022, I tried to do the final escrow deposit online and it would not go through -- the rep gave me bad information.

I warn against banking, or attempting, to bank at the branch On Indian School and Litchfield in Goodyear, AZ. Unprofessional, lacking knowledge, only 2 tellers, closes drive thru during the lunch hour!! Need to make an appointment, 2 weeks from now, to change name on a checking account, I was getting a fairly large sum of money and they said they would only give it to me in twenty dollar bills, as I would not pay a $10 cashier check fee as a customer of 15 years with significant money sitting in their bank, Called corporate. They were just as bad. Not one person could be identified to have authority to wave a $10.00 fee either at branch or corporate on phone. When I said I will call Corporate to get some help, ASST MANAGER said, Who is Corporate. I don’t know anyone named Corporate! Should have listened to congress to know what a horrible bank they are. Other comments seem to back this opinion.

I have been a customer of Wells Fargo for almost 15 years with checking and savings accounts, mortgages, LOC and Money Markets. I have a personal checking account, an MMA, personal savings, and two business checking accounts. Total funds are over $92,000. My accounts were seized on September 20th after a Wells Fargo banker and branch manager in Fort Pierce, FL decided I was engaging in fraudulent activity. I sent a wire on 9/16 and misspelled the name, so it was returned.

My experience with this department started in April 2021 when I filed a claim for fraudulent activity on my account. The claim itself was originally denied for reasons unknown. Of course I kept pushing Wells Fargo because this yes in fact it was fraudulent and it took four months which was in August 2021 for them to actually do anything about it. At which point I received a partial credit into my account and Wells Fargo‘s reason for a partial credit was due to them only being able to do a partial amount due to a certain timeframe. Since August 2021 I have been pushing Wells Fargo and asking questions to which they did not answer until today. So yes I’ll save you from doing the math. Total time from when it started until today is roughly 18 months.

I made a purchase for a pair of sneakers for my daughter for school on a website that I was unfamiliar with. It was the only site I could find the sneakers on. I entered my banking information and selected process to continue on with the order. The screen went dark and I waited and waited and I was never given an order number nor did I receive a confirmation email. Weeks later, I still never received the sneakers. I quickly checked my banking information and saw that I was in fact charged. I instantly called the bank and informed them of what was going on. They credited my account.

I have a savings account with over $110,000. I'm only receiving an interest rate credit/deposit of .91 cents! That is nowhere near the .01% Wells Fargo "claims" they pay. It is actually closer to .00001%. (which would be $1.10). My other Wells Fargo savings account has had a balance of $1,000 for well over a year, and only receives .01 cent monthly. A Class Action lawsuit should be filed against Wells Fargo for screwing their savings account holders on interest payments made to their savings accounts! I am sure they screw over tens of thousands of the customers, and should be forced to pay what they say they do. I am leaving this sham bank ASAP!

I found a small business this bank is continuously back stacked and removed deposits. Nothing causing excessive overdraft fees when I call to prove I'm wrong all they do is stand by what their computer says which is then audited by a human and they admit that. Last week I got one agent to finally listen to me and do some math she was able to magically delete overdraft fees not credit then literally delete them unfortunately for them I was able to record them this Bank needs to be shut down.

I am disgusted and appalled at Wells Fargo. I got scammed about a rental and I called immediately to file a claim and let them know so they can flag the receiver's account and help me retrieve my money. These are hard times and people are getting scammed left and right. So out of $3900 I was they initially reversed $2400. I was happy that I was able to get SOMETHING back, considering they supposedly have security systems and so called "fraud dept." but it's all a sham. They don't give two **.

Very good bank with full service. Home loans, currency exchange, has a brokerage service in the area. Lots of online services too plus Zelle.. Always good customer service both in Gulfport and Beauvoir branch. I have done business with them since living in NC in 2006. My only complaint is they are not closer to us in Hancock County nor in La. There is a very nice former Hancock Whitney bank building for sale on 90 in Hancock that I wish Wells Fargo would buy! I use their checking savings and IRA for at least 16 years now. Always respectful service by phone and in branches. I like their presence in many places I travel to.

I stayed with them when they dealt with the fraud situation around 2012, after they stole money from all of their clients and enrolled them in fraudulent insurance scams (which was honestly the first red flag). I stayed with them after I noticed they overcharged my card with fees that did that apply multiple times (the second red flag). However, today, I finally just closed my accounts. I was on the phone with them for an hour trying to see how my card got connected to ApplePay, and after being transferred 5 times, the last person I spoke to who was supposed to be a Manager of some sort, hung up on me. Final straw. Can't trust them with my money or the security of it. After 10 years of service with them, will never come back.

I have been with Wells Fargo since their beginning in NJ, I used to love it but, since some months ago, the online banking application service is a disaster. Had called, they don't solve the problem. I have been uninstalling the app, as it was advised me to do, many times and installing it back to work with it and pay my bills, but now, doesn't work even like that. It's very annoying, stressful and horrible this service.

If you're considering banking with Wells Fargo, reconsider. I just made an account for the sole purpose of writing this review. From user interface to customer service, Wells Fargo gets ZERO stars. F minus minus. Truly a horrible company: DO NOT BANK WITH WELLS FARGO unless you are a masochist.

I had to make an appointment a week in advance to open an additional corporate account and to get a deposit only ATM card. I arrived to find out the bank wanted additional corporate documents which they would not accept same day. The person I had the appointment with told me it was her first day back after a 30-day vacation so she could not have let me know about the issue previously and I would need to make another appointment. We have a 35-year relationship with Wells Fargo with multiple personal and corporate accounts.

I have been a customer of Wells Fargo for many years and when I wanted to change my password, they sent me a code by way of my landline. I did this without no problem back on 6/26/22. Know I want to change my password again and they will not let me do it until I buy a cellphone. I am 80 years old and all my friends have passed away. Why should I have to go out and buy a cellphone to change my password, so I can do check on my accounts online? Whoever is responsible for this screwup should be fired. I know that I am not the only one in the US that does not own a cellphone.

I had a terrible experience trying to retrieve money from my savings account, there was a thunderstorm which caused the electricity to go out as I was waiting for my cash to be dispensed, I received nothing, it's been a week and I still have no money to pay my rent. This is unacceptable, as banks are insured for incidents like this, I should have been able to get my money the next business day! What are the Cameras for??? As soon as they get that money back to me I will no longer bank with Wells Fargo ever again!

There have been some issues in the past between clarification or the Big Cross vs Wells Fargo I settle out for. Took too long to give me back my accounts. This began with the opening of 3 million additional accounts. The CEO of Wells Fargo made a statement on Capital Hill saying seven new accounts for each new customer is better. This was stated on senate floor plus the Wells Fargo remediation right after it really did not fixed it. Federal Trade Commission.

The Atm took my money and jammed 8 days ago, the teller and the atm said my funds would be available in 48 hours, still nothing. Had to file a claim and I still don’t have my money. Ridiculous. They are not helping.

Wells Fargo, first of all, has terrible recipient payment limits in place for their online payments and transfers via 3rd party vendor Zelle. I work for a company which primarily offers services via web application(s). I'm so used to our amazing customer service, and I expect the same from my bank. When I called to ask for the daily recipient payment to updated, which should only entail a 2 second database flag change, or have your Zelle integration team work with your vendor to make the change. Just flat out refusing to make an adjustment for TIME CRITICAL payments, is unacceptable. Instead I have no other option but to make 3 separate daily payments, each 24 hours apart, which puts me over a deadline. Having a policy which is so limiting to begin with is bad enough! But to be completely unwilling to assist a customer tells me, "You're not important to us, and neither is your business. We don't care if you go elsewhere for your business."

Wells Fargo is not a secure bank, my account has been hacked several times, I am on my third debit card. Most recently, today $1200 was taken out of my account which was unauthorized, I was told that I will get the Money back in approximately 10 days, lol! That’s a lot of money for most people, what if somebody had to pay rent, car payment or buy groceries. I am changing banks.

I was wrongfully charged on my Wells Fargo Credit Card. I received no communication from Wells Fargo before my account was filed as 30-60 days late. The first communication I received was a phone call after my account had gone delinquent, & there was no mention that I was that late. Once I disputed this, there was a complete lack of consistency into when, how & if I had been contacted about my late account. I had not received any communication, but they had posted statements on my online portal (every other credit card I know of, reaches out in an attempt to get payment if a customer has fallen behind).

I have been a client for 24 years. We opened an account 12 months ago for my daughter and a year later they told us via mail we needed to come in and update her Social Security Number. We did this on 4/26. I received a second letter in May and called on 5/23 to ask why a second letter. They called me back on 5/24 and told me all was resolved and no more issues. Then on 6/7 they with out warning closed my daughters accounts while my daughter was on vacation. I called customer service and they told me after moving it to the highest person possible they would respond with in 10 days. I contact the local branch and they told me I had done all that was needed. They called me back same day and said bring in a Social Security Card.

Policy changes suck. If I'm buying a $5 money order I should be able to get it in the drive thru if I choose. They didn't seem to have a problem with it while they were terrified of Covid. Looks like I'll be going to Walmart for the same crappy service and paying much less from now on.

Where do I start. If you employ Rasheedah ** as a branch manager, I question your judgement. She is very unprofessional and rude. I don’t know if she thought because I was younger than her that she could talk to me crazy, I was not having it. She refused my business and proceed to call the police on me which was uncalled for. She is disrespectful. Do yourself a favor and don’t go to Wells Fargo.

I've been trying for months to close my account due to their new policies requiring me to do so as I'm no longer living in the USA. It's been a terrible experience, requiring multiple international calls as they don't have an email address. Finally, after I removed my money from the bank account through costly overseas ATM withdrawals as I can't transfer the money if I'm not living in the USA, they sent me a convenience fee so I still can't close my account until after paying an 8 USD debt fee. Utterly terrible bank. Avoid at all cost. The Entire process has been frustrating and costly. I recommend everyone to avoid them like the plague.

I was scammed by an online store fireamsforsale store. The online store went through a checkout process and generated an invoice. The website has an integrated chat that popped up and told me how to pay for my merchandise. It said to send a Zelle payment for $1,055. I did this through the WellsFargo app. I then discovered that the entire online store is a scam. It is still up and running. Wells Fargo did nothing about it even though I turned over all the screenshots to their fraud department. They said that even though Zelle is integrated into the Wells Fargo app that they have no responsibility for what happens. I have been a Wells Fargo customer for over 20 years. I can not describe how disappointed and angry this makes me feel.

I've been with Wells Fargo since 2007 and recently I've been having nothing but problems with my credit card and now my debit card. How can a REp within Wells Fargo keep over riding my info and sending it to AL. I've had 3 c/c send to a fraud address yet they can't answer why..A few times while talking with fraud department same young lady has hung up phone in my ear because she can't answer what I'm saying. They have let a person come delete all my personal info and put in their info and yet sent the card over night AGAIN to that fraud addy. Talk with suppose to be REP yesterday after get text message say I ask for verify code. Nope wasn't me. Talked over hour and REP assured everything would be handled.

Every time I call this bank I get out of state support, not in USA..I was so sick of this I closed my account, I'm done with you Wells Fargo. I was pulling my hair out trying to tell these people to transfer me to someone in the USA.

DISGUSTING HOW WELLS FARGO TREATS U.S VETERANS. I served honorably in the USAF. I live overseas in the UK. For no reason that was ever given to me I had 60 days to reduce my balance to $0 and close my checking account with Wells Fargo. They said since I couldn’t provide a U.S address then I would have to close the account. This account was to help me receive my social security checks. I asked for an extension to the 60 days since I would be returning later this year to the states, but was denied. Once again, no reason was given. Thank God, for Navy Federal Credit Union who appreciates its Veterans where I was able to get a joint checking account.

I am a new account and from the start I have had problems with my account. I deposited 3 checks with them thinking I didn't have to worry and I would be financially secure. To my disbelief 2 out of the 3 checks I have deposited have been placed on hold. With the latest on having a 10 day hold. I don't know about anyone else but in this time when things are still stressful coming out of this pandemic last thing we should have to worry about Is being financially secure. I can say I don't feel this way with Wells Fargo Bank. Customer care is non-existent. I found them to be unapologetic and unhelpful. Telling me to call the other bank to verify funds. I will not be doing business with Wells Fargo too much longer.

Wells Fargo has implemented a glaring, non-customer oriented policy pertaining to checking accounts - even "Premiere" Checking accounts, which I currently utilize. They've decided to PUNISH customers who elect to receive hard-copy statements. Such customers are BLOCKED from viewing and/or downloading electronic (e.g., pdf) statements. This is tantamount to sticking a giant middle-finger in customer's faces.

Do not use Wells Fargo for any type of credit account. I set up my auto payments to pay off the promotion amount 1 month early and not have to stress about the monthly payments leaving me short at the end. I have just learned that I will have to pay over $400 in interest on a 0% deferred interest plan because part of my payments were allocated to another plan of far less value and due 4 months later. When I inquired about it, I was told I have no control over how my payments are applied, so even though I have almost completely paid for my initial purchase, I still owe $800 because a portion of my payments were applied to another promotion and I cannot do anything about it. Even if I wanted to pay off the $800 right now, I would have to pay $800 plus the portion due to the other promotion for the first promotion to be paid off.

They deserve NEGATIVE stars. Wells allows fraud and does nothing to protect their customers money. I was a customer for 27 years and they didn't care about my loyalty. They are a horrible company that allows money to be stolen from students and treat their customers awful. Please do not use this bank. There are so many better choices

Unfortunately I was a victim of the Zelle/Wells Fargo scam. I reported immediately to Wells Fargo. They said they knew about this scam and would put a claim in immediately. After weeks going by I called to see the status and they gave me the run around - said the claim was put in the wrong department when I first called. Then the preliminary amount was refunded to me. Weeks went by and I called back after receiving no word - I was transferred 15 times with no one giving me any information. I then received a letter stating they would be clawing back the money bc they denied my claim. I called again and was told it was put into the wrong department and now a new claim would be opened. They took the money back though. I called again weeks later to see what was going on and again was transferred around with no regard. I spent days on the phone. This happened in January it is now the end of March and I have no idea what is going on.

Wells Fargo is the worst bank ever. Yesterday at 9:30 am Tony ** deposited a cashier's check from Navy Federal Credit Union and Wells Fargo put a hold on it until the 25th (next Friday). They claim that they can’t get a hold of anyone at Navy Fed to verify proof of funds on a CASHIER'S CHECK! You are scamming people to make money on the float! Office of the Arizona Attorney General and the Better Business Bureau will receive a complaint and it’s my personal goal to spread this unethical business practice all over social media.

Keep getting offers for personal loan, OK can use some extra help, did an application 754 credit established paid loans mortgage.... Got respond to upload some tax docs, DID IT, got phone call from WF. Rep Christian J offered assistance, said "send me all and I will help." YE OK. All sent, what's now?? 5 business days never picked up phone, never responded to email. I uploaded more docs.... Long story short, they put inquiry on my Experian, loan was approved, docs sent and no one at all responding. CLOWNS. Stay away, from this bank, they only know how to pull credit and no assist with anything after that. Closing all my business and personal accounts. This bank is no go.

We deposited a large check on 3/5 (Wells Fargo claims we deposited it on 3/7, which is a lie) and are not allowed access to our money until 3/16 due to “repeated overdraft charges within six months”. So Wells Fargo is allowed to keep money from our family because we have overdrawn our account in the past, even though everything was paid in a timely manner and we were already charged and paid the overdraft fees? So now we are being punished again?? For what? So Wells Fargo can earn interest on our money? I don’t need another mommy or daddy, just give me my money you thieves.

Wells Fargo can't pay the insurance premium on time with the mortgage and cause my policy to be cancelled and also when you deposit cash they ask for your ID every time as customer. This is **. Not all banks do this.

My local Wells Fargo branch closed and after being Zelle scammed, I've been left on hold for over five hours, then hung up on, and transferred all over and given misinformation several times. Needless to say they are refusing to do anything. So it is now my duty to leave unfavorable reviews everywhere possible including the CFPB, my State's Attorney General's Consumer Fraud Department, and possibly more. There is no remedy by Wells Fargo or Zelle which they are doubling down on and is part of their app. I did not join an online bank, I joined my local bank. That is no longer the case and they are no longer worried about customer service to a person who's been a customer for over 25 years.

I have excellent credit. To pay off my auto loan, I chose Wells Fargo credit card that permitted me to make payments over 18 months (I will only use 6 months) with no fee. I used the check they sent me to pay off the car. I was charged over $160 to use that check! They say it's in the fine print included with my "Welcome" packet. Had I realized I would be charged such a large amount, I would have used other methods or selected a different bank. I am not happy and will not recommend them to anyone else. I am a person who places reviews for good and bad service. This is BAD.

Mark my words: NOTHING works. Nothing. I stayed with Wells Fargo 6 months. Stayed on the phone for hours just to be sent back to square one, so rude customer service, it's crazy. The issues I had: Cards only worked sometimes. Paying online was nearly impossible (depending on the weather? Surely). Enroll in Zelle to transfer money, impossible, error message every time (customer service had no idea what "Verify your identity" meant). Close your account ? Good luck. Hahaha I have through Hell and back with Wells Fargo, I would burn my money in a dumpster before I open a bank account at Wells Fargo again. Avoid at all cost.

My deceased father had taken out a car loan from Wells Fargo. The loan was paid off years ago. He did not keep any documentation that the loan had been paid. I am the executor of my father's will. I contacted Wells Fargo by phone to obtain a Release of Lien. One would think that I was asking Wells Fargo to provide me with Top Secret information requiring a security clearance. After having submitted all kinds of documentation in response to multiple requests I was told that they will take 7-10 business days to "process" the request that had been pending for weeks and had been reviewed by "legal" who was the department that made the multiple requests for documentation. No explanation was given for the delay.

My business was defrauded by Zelle scammers and the Wells Fargo fraud department might as well be scammers themselves. We've received four separate case numbers and were assigned to twelve different specialists so far. Each person we have dealt with has had no record of anything the previous "specialist" had done and we had to start all over, only to be told there is yet another person involved and another claim number. This runaround has persisted for three months and we still have not reached any resolution. I firmly believe that the fraud department is a fraud and is not conducting any investigation at all. This treatment of customers is completely unprofessional and unacceptable. Do NOT set up your business account with Wells Fargo unless you like to be treated like dirt.

I have experience over many years with several departments and operations of the bank. I have never experienced fraud but I have experienced, at times, incompetence, unresponsiveness, misinformation, and a lack of helpfulness. On the other hand, I have often had helpful and friendly service, some of it, world class. Your experience may vary, of course. But here is the good, the bad, and the middling of my dealings with them. Securities investment advice and service have been world class. They helped me buy a new house after the bank's mortgage operation mishandled my application for a loan. They found me a bunch of free Social Security money - something they don't earn a commission on! They also helped me find a great CPA firm.

I had fraud on my account and I called Wells Fargo immediately as it happened. Wells Fargo claims the transaction was legitimate even though someone went into my account through cybercrime. They refuse to refund my money.

Customer service phone processes send customers through endless loops with long wait times at each loop. Most times the rewards link doesn't work and provides a phone number with over a 30 minute wait. One time is forgiven, multiple times not.

Father passed and had investment account set up in a trust. They have taken so far 4 months to process this transfer. When they have an issue with paperwork they take 20 business days to review an act on new documents. Right now it has been 30 days with no resolution. Do not invest your money here. I have requested to speak to a supervisor 7 times with no call back. Unbelievable terrible customer service.

A Merchant made an unauthorized charge to my personal account. Wells Fargo closed the claim without telling me and did nothing to fix it. After several hours of speaking to Wells Fargo management (Anna), nothing was resolved and I'm still out $450+ and an overdraft fee. After 10 years, I'll be looking for another bank

After several years of being a Wells Fargo Business Banking Customer, slowly all nearby Branches are Closing. November 2021 I received a Mandatory IRS Form from WF stating I have to File with the IRS a Tax Id Number request. Now WF is my Accountant? If I did NOT the letter states they "will withhold my Funds in the Business Checking, approx $25,000.00.Ridiculous as I'm registered in the state I reside as well as licensed so I went to withdraw the Funds. The Teller stated I should leave $25.00 in the Account so I did. One month later the $25.00 was removed for "Checking Account Services". Well, we all know that WF Opened millions of Accounts without the Customers knowledge and paid a $3 Billion Fine, now they are dictating Customers in how to register a Company. Obvious Revenge.

This is the absolute worse bank. Do not do business with this bank. My auto-payment was deleted, they said my wife did it. She reviewed her browser history and was not in her account the day Wells Fargo said the deletion happened. She filed a complaint with the CFPB in December 2021 and on January 24, 2022 their response was that I deleted the auto-payment. As a business owner, I’m in my Wells Fargo business account daily, so they shifted the blame, with absolutely no proof. I’m now in the process of exploring other financial institutions since this bank cannot be trusted.

In late November I was a victim of a Zelle scam impersonating Wells Fargo for $1,000. The next day I realized it was a scam and reached out to Wells Fargo. I have opened at least 5 cases since then, even through the executive office and there has been no solution. Last time I was at a Wells Fargo branch they told me I should be reimbursed for this after an investigation happens; however, they keep shutting down my cases. Under EFT regulation E, my case should be covered and I should be reimbursed after the investigation. It has been two months and my case through the executive office has been closed again. Wells Fargo does not even try to reach out to let me know the status of my case, I always have to call and wait to be notified. I have left many voicemails through the executive office number, and they do not return my call. This is not a small amount of money, and my case should be taken more seriously.

I have done business with Wells Fargo for many years and most of the services they offer are done in a professional manner. They work to help you any way they can to find the right mortgage, loan, credit card, etc., that's just right for you. Their rates are competitive and offer services for whatever stage of life you're in.

I'd like to change POD on the account. Without any explanations Bank doesn't execute my request. More than 6 months waiting time. Once a month Bank send me letter: we need more time to research. It's unclear what's the type of research Bank execute and why it took so long.

Wells Fargo is the worst bank ever. Customer service is non existent. My elderly mother lost her debit card on 12/2/2021 and she has not received it as of 1/17/2022. Countless hours has been spent on the phone with different representatives who has shown no willingness to help my mother. I spoke with Jascilla at customer escations and no help or solution given. I asked for a supervisor and was told there are no supervisor and would have to go to a branch to speak with one. I have been stuck in New Orleans without access to my funds since 12/3. Wells Fargo should be ashamed of themselves to treat anyone as such especially an elderly woman. I am totally disgusted and disappointed.

Wells Fargo sent me a survey. If Wells Fargo values my insight, why did they allow me withdraw and close my accounts and leave the store without acknowledging the fact that they are charging me simply for having a Wells Fargo checking account with (that I have had with them since 2017 for an individual account and since I had an account with them under my mother's account)? Since 2020, Wells Fargo had been charging me $10 a month for 25 months and did not show me that I was being charged a monthly service fee until January 7, 2022.

My husband's Wells Fargo account keeps getting hacked! Wells Fargo provides absolutely no assistance in preventing this over and over... They are unable to protect his business and personal accounts.. He has changed the password 20 times and yes he continues to get hacked... I was just hacked today - what is the problem Wells Fargo?

On December 13th, 2021, I received an email that Wells Fargo had not received the auto payment from my bank. Since the bank had sent a check, it hadn't reached WF yet. (It did later that same day). However, since I was concerned about future payments not being received in time because of US mail delay, I had WF person walk me through setting up an auto payment for them to withdraw funds from bank so I would never be late on a payment.

I have been a Wells Fargo bank customer for over 18 yrs now. You could have $30 in your account and if a $40 transaction comes through they will return the transaction and charge you a $35 overdraft fee. Either way your account will still be overdrawn and you're paying a extra $35 to their bank. We are still in a pandemic last I checked plus BOA and Chase Bank have cut their overdraft fees $10. Capital One have eliminated the overdraft fee all together. Anyone looking for a good bank to do Business with I would advise Chase BOA or Capital One. I am definitely ending my banking relationship with Wells Fargo. The worst Bank in America.

Wells Fargo is Terrible. Today is 1-11-2022 and I accidentally overpaid them on 12-20-2021 so I called them when I realized. Spoke to a representative. I told her about my overpayment. She said, "Ok I see it, that's a lot of money I have to put that under investigation." I said, "Excuse me have you ever heard of people wanting to be debt free for the New Year that would be me, And just for the record that's not a lot of money. I paid you electronically it was not a check or a money order there is nothing to investigate, Please send me my money." She said it will take 7 to 10 days.

I cannot believe how HORRIFIC this bank has been to me and my family after my brother (a long-time customer) died. For MONTHS, they have made up sooooo many ridiculous excuses for not closing his accounts. It's clear - they want to keep his money. Some of the ridiculous things they've done- they keep asking me to give the legal documents I have proving that I am my brother's estate's representative and am entitled to receive the $$, even after I have already given them those documents TEN times in person, by email, uploaded to their website, and to the government with a complaint I filed that was sent to them. They told me today for the first time that I now must upload the documents from a computer that is not mobile with something that lists the account number. I am sure that once I have done that, they will make up something new like the documents also must be faxed, mailed, and delivered by Fedex, pigeon, and camel to be valid.

For years I have depended on medallion stamps. Now that wells Fargo has discontinued them, I have nowhere else who will help me. I’m disappointed and furious. Can anyone please help me. Lost, and alone senior citizen.

They’ve seized funds from mine and thousands of other accounts illegally. They’ve received the appropriate legal and support information and claim “we have no time frame” within which they have to act to return the seized funds our family needs. They’re playing an evil dodgy game with millions possibly billions of customers money. They’re allowing it to destroy their business interests willfully inflicting harm and menacing that they can do so forever. They’ve received the orders from both the court and collecting attorneys demanding release of the funds immediately and are fully ignoring laws and making long term menaces to their customers. Do not trust them with any savings or mortgages. They’ll criminally target your money to get you behind on payments then default your loan criminally over funds they’ve seized and refused to return despite clean legal documents instructing them to do so. Do not trust them with your family’s money or future.

Never ever bank with Wells Fargo... you will wake up and all your money will be gone. Their system regeneration system is bad...once you call in about your money you have to wait for the system not them the system. So they are collecting interest off of your funds. Don’t ever deposit a check. You have to wait until the next day and they don’t give you half of your funds. Your life would become a nightmare. You do better just going to cash app... lol it’s a joke like Wells Fargo a joke playing with people accounts. CHECK YOUR ACCOUNTS.. I use to love banking with these people but when you lie to a customer or steal or don’t protect their accounts why should I be with them...

My father passed away in 1/17/2021 and my mother is having a difficult time getting Wells Fargo to assist her with the process of probate. First the rent went from $967 to $1600. How is an elderly widow woman living on social security can afford that outrage increase. She renewed the homeowner's insurance in her name and the bank would not accept the policy she paid for because the loan is in my father's name and the policy is in my mother's name. Wells Fargo proceeded to choose the most expensive insurance they could find causing the rent and taxes to sky rocket. Illegally if my father died who are they authorizing to get a new insurance policy when my mother was told that getting new insurance policy in the name of a deceased person was illegal. So how is it not illegal for Wells Fargo to get a policy and not the surviving spouse.

Wells Fargo bank is most unsecured. Bank is pushing customers to do online banking for most of their services and when problems occur wells Fargo bank's respond is that, "Sorry, you did it online and we can't help you. We have no power over online transactions once it's done." First time in my banking experience I did online wire which I was pushed to do it online from Wells Fargo representatives and that's when disaster started. Every day wire was going out from my account and Wells Fargo happily giving my money to some fraudsters. Wells Fargo bank never called me or blocked my account. After submitting number of claims still they cannot do anything. They happily telling me "your claim is denied". We did investigation. I asked for investigation documents but not getting anything from Wells Fargo Bank. I hope one day Wells Fargo Bank will collapse.

I’m very disappointed with the way Wells Fargo treat potential new customers. Today I walked into a branch to open a business checking with 20K and was told “no banker is available that I needed to make an appointment 2 weeks in advance.” I then visited the branch in Guttenberg, New Jersey and immediately upon entering the branch I was yelled at by the branch manager to wait outside. I also made several calls to branches between North Bergen and Jersey City and no one answer the phone. I don’t understand why some branches are open and some are closed. We all have to deal with covid – it’s the new normal. Both Bank of America and Chase have bankers available and as far as I could tell all their branches are open and operating. In the end I decided to open my account at BOA without any hassle.

I have been a member of Wells Fargo for going on 10 years now, It seems every time I turn my back there is another issue. I have waited weeks months for the money I've deposited. Wells Fargo never sends emails confirming anything for you. Wells fargo bank is a terrible bank. I have had fraud on my account more times than I can count on both hands. I have deposited checks and the atm got jammed so I the money from the check I deposited isn't available to me for a month which is ridiculous. When you deposit any cash or check it should be made available immediately unless of course it's a sunday. It should be available next business day at least.

I filed a few claims with Wells and both times they have overlooked my pictures and proofs to show that I was wrongly charged. They're quick to throw in the towel and I end up losing my money. So upset..

We applied as self employed business owners and disclosed all our financials, taxes, profit losses and any additional documentation within above the average timeframe. We got pre-approved by a lady named Tanya **, paid for inspections, appraisal and had sold our house. Three weeks from closing Tanya called and said they denied our loan and gave us no inclination that there would be any problems, we had just purchased insurance on the property. We'll be homeless in 3 weeks because this incompetent loan officer and deceptive practices of Wells Fargo. We have excellent credit, low debt and above the average income. Do not trust this person or Wells Fargo to be honest or competent in your loan process.

(1) Online portal glitch does not permit scheduling an online appointment. I had to call, but made an appointment for 1000 CST. (2) 1.5 hour wait AFTER 1000 appointment. By the way, I'm STILL sitting here waiting for the 0900 appointment to leave. It's 1130 CST right now. My issue is that there is no process in place to address issues like this. I'm opening a new account and the phone representatives were not able to complete my packet online. Only ONE staff member at the bank can deal with new accounts. By the way, my telephone fraud call (for another account) had a 1.25 hour wait without the option for a wait-in-line call back. Why did I call the fraud line? I opened a personal account and somehow, in less than 5 minutes, an unrecognized mailing address was attached to my account! WF seems too problematic and several security concerns have been uncovered before I've even done business here.

I have been a WF customer for the last 10 years. I'm a citizen from Mexico and hold a checking, savings, mortgage, and credit card account in this bank. Today I tried to make a wire transfer to Mexico with MY MONEY, and outrageously WF is holding my money hostage as I cannot make the transfer if I'm not a PERMANENT RESIDENT. Are you kidding me??? Who gets to decide what I do with MY MONEY based on the immigrant status???? I have earned this money by being lawfully admitted to the country under the current visa status I hold. If the bank had no issues into TAKING MY MONEY, they shouldn't have any issues as to HOW I USE IT. This is downright OUTRAGEOUS. Mexican and other nationalities: Do not save your money in this infamous place!!!! This is unbelievable.

They don't acknowledge provisions made by the customer's efforts to schedule payment during his/her financial crisis. They will continue to harass with phone calls, emails and texts and completely ignore any arrangement you've previously made with them.

Wells Fargo used to have much better customer service; more personable but now just to get a live customer service rep on the phone takes anywhere from 15 - 35 mins. What the hell???? Guess I gotta look to change banks and I’ve been with them for 12 years….Too bad their execs don’t care nor do they know how to run a good bank.

To start, I am not a review guy, but after what I experienced I feel the need to at least warn others not to refinance or do any business with Wells Fargo. Their staff of representatives were not able to answer basic questions, provide help, or reconcile any mistakes. I was denied use of my attorney because he would not sign a contract with Wells Fargo. My attorney works on my behalf and Wells Fargo required him to sign a contract with them or else he could not provide my closing services. Illegal.

I give Wells Fargo bank zero stars. Your money is not safe in this bank. We recently had fraud due to some ATM error. There were a $1000 withdrawn from our account, which we DID NOT authorize. We reported the issue right away and submitted a claim. After two claims, they advised we needed to submit yet a third one. The first claim went to the wrong department, and after the second claim was completed, they still have no answers for us and our money is lost. Throughout the process we have been transferred all over the place.

This branch is absolutely the worst! I have been a customer for over 20 years. Personal and business. Never before has it been this bad. They are taking full advantage of the Covid slowdown by not staffing the branch. The wait times are horrible, inexcusable! The inexperienced staff direct you to their site. The staff has no manager and no one that holds the crew accountable to expedite their transactions. I am considering leaving them.

This Bank is GARBAGE as they care more about leaving work early than helping people. You have to literally miss work to open an account here in NJ.Complete trash! I went there to open an account, and was there on time but because they had a lot of customers and wanted to go home was not able to open a business account. The employees care more about getting out of work super early, than helping people... It's no wonder they are losing customers to other banks and credit unions!

I have been a customer with Wells Fargo for 16 years. I had filed a claim against the travel booking company "eDreams" in June 2021. This company charged my card for a flight that I never received - when I showed up to the terminal the airline did not have me on the flight manifest. When you look at the reviews for eDreams there is endless amounts of people who have had the same exact issue as I. eDreams sent Wells Fargo a PURCHASE AUTHORIZATION(NOT A FLIGHT CONFIRMATION CODE, NO PROOF OF A TICKET.) which means according to "Visa Guidelines" they lose the dispute and I am on the hook for the flight that I never received from this company. So, my account is currently overdrawn and I refuse to pay for a service that I never received. This was escalated to complaints - complaints did nothing for me and told me the same thing.

I have recently been divorced and needed a bank account. Little did I know Wells Fargo gave me an account because I was a divorced woman and could not be trusted with a real man’s bank account! I receive more money (legally) than my ex-husband and I just purchased a new vehicle on my own! The only person Wells Fargo needs to worry about is my ex who is a pedophile! Oh but that’s ok!

Where do I start, if you are looking to open a business checking account with Wells Fargo, think long and hard. They are absolutely the worst bank that I ever had the misfortune to choose for my company's banking services. They have crippled me in running my company. This has to be on purpose. I have done everything asked of me to conduct banking with my vendors and they have made it impossible to pay thru ACH or wire. In my industry it is very competitive and I need to be able to access the actual money I have in my account to pay my vendors, did I say my money? Actual money. Their employees are completely incompetent.

They discriminate based on country of origin for credit card applications. Need a lawyer to file for all of us. I got approval from all banks across the USA without any problem. Will close all my checking and saving accounts with Wells Fargo. Happy never invested with them.

The worst bank I have ever seen!!! I highly recommend NOT to open a business account with this bank. You basically can't do anything with your money. Every transaction will be on hold for at least 2 WEEKS!!!! No direct pay, no ach, no wires, you can't deposit a check. They can block your account without any reason. Costumer service is absolutely useless, they know nothing. THE WORST BANK in USA. They ruined my business.

Wells Fargo has some of the worst customer service I have ever experienced. Took over 2 days just to send a wire due to their "fraud" department putting a hold on my wire which is fine. However, to remove the hold required a 2 hour phone call, hung up on, and numerous identity confirmations only to be told to go see a branch. When I went to a branch they told me to call the same number putting me in an endless loop. I bank with Wells Fargo, Chase, and Frost Bank.

After being with them for years they have proven once again there is no backing from the bank. After a fraudulent insurance company charged me over 2k they replaced it just to tell me I owe it to them after. It almost out my business under and thank goodness I don’t use them for my business. CHASE ALL DAY!!!! Stay away from Wells Fargo. They said they covered my business and it was active to only get a callback saying they didn’t cover once I had already started services. They are negligent and incompetent. I was on hold for 30 min then got disconnected. I’ve never let my account be negative for more than few hours and I was charged 245 in fees. None of which they’d replace.

I have been with Wells Fargo for over 20 years. I was fooled by an online scam that matches James Avery Jeweler's site perfectly. Once I paid for my goods the payment page (after submitting payment) did not look like James Avery's regular post payment page. I immediately called and cancelled my card with Wells Fargo. Wells Fargo did reverse the charge while investigating the charge. Fast forward 2 months, I never got the goods I ordered online, but Wells Fargo closed the case and paid the scammers. While I do understand the whole "buyer beware" thing, why is the onus on the only the consumer? I immediately (within minutes) called and cancelled my card. It seems to me that Wells Fargo must have something to gain from paying thieves.

I have been with Wells Fargo for 20 plus years. I have always had a great relationship with this company. Recently in the past few years they have been gradually increasing the yearly fee. I'm not happy about this. And recently I had a problem trying to get hold of my agent. I ended up talking with another agent to get my request put through. Seriously considering going through another investment Company.

Trying to sign and have notarized loan modification paperwork for Wells Fargo at a Wells Fargo branch. Paperwork has daughter's previous name on it, but she has marriage certificate showing previous name and new married name. Notary at Moline branch will not sign as she cannot verify that daughter is who she says she is. It's Wells Fargo paperwork, she has a valid ID, and proof that she married since the original loan. This is beyond STUPID!

This bank has been going down for quite a while. I have been trying to add my daughter into one of my 5 accounts that I had for 20 yrs with this company and I have wasted three days and at least y 6 hrs of my time on the phone. The branch on Ulmerton: only Drive thru. The branch on Jasper: closed. The branch on Belcher: closed. The branch on West Bay: closed. The branch on E Bay: they answer after multiple calls and not happy that the phone rings.

Filed a claim, rep said provisional credit within 30 minutes never received, got an email next day saying claim was closed. Called because it was less than 24 hrs, they lied said I didn't turn something in they never asked for. Called back, was told it would be reopened, never was. Called back again, lady tells me I will be sued and deny my right to a supervisor

I have my mortgage through Wells Fargo. Every month I pay an additional 1000.00 to principal. I decided to refinance because interest rate was too high. The refinance banker told me it was a pretty simple straight forward process. I have had to submit over 60 different financial documents. I am at a point where I am going to go to another lender. This is beyond a complete waste of time and and money. I would not recommend this process through Wells to any one. I will go out of my way to tell people not to use this bank.

I ordered the Wells Fargo Active Cash card in late July. I called in August to see where my card is as the card never arrived. It's now (9/17) and no card to date. I asked to extend the promotion date and was denied. This bank cannot get its act together. I'll be moving my accounts to a new bank. I've been with Wells Fargo for over ten years, but it's time to move on.

I have had the worst experience with this bank and even more so with the fraud department. If I could give zero stars I would. The representative got frustrated when he couldn’t answer my questions so I asked for a supervisor. He proceeded to tell me they were busy and after repeatedly asking for one he told me he was disconnecting the call and hung up.

I had a checking account, the last transaction was 7/28/21, bringing the account to zero balance. Though I'm a premium customer and the account was linked to my other accounts, still BANK decided to close my checking account on 9/8/21 saying I did not do any transaction in August. They did not send any email to me, no surface mail - "saying they are going to close the account". But when I called the bank, they said BANK has all the rights to close an account whenever they feel like - just like they have rights open all the fake accounts in last few years. Wells Fargo has fallen down that low; I had never thought off - banking with them for 20 + years.

Well firstly... I don't ever feel compelled to write reviews unless ultimately something makes me. Now I've backed with them for 5 years now and it's been nothing but Chaos. I'm a fairly smart woman and I know when something is happening with my money that was not done by my mistake. So I contact CS and the man who picks up I can't understand him whatsoever, which is difficult in itself so I asked to speak with someone higher up, very nicely I mind you also. So I get a man named Kenneth and he's a very nice polite man, but what he is telling me makes absolutely no sense. And I think he knows it doesn't but still try to palm it off as this is a normal thing blah blah blah and I know it's not because it doesn't happen every time.

Wells Fargo is the oldest bank in the United States and holds a great reputation because of that; however, in recent years (2012 - present) it has reached a pinnacle of incompetent and blatantly inconsiderate customer service reps. The customer service representatives will find any way to avoid helping you with your problem and transfer you to a department that can assist you. This, each time, resets your line in the customer service queue and has you waiting at least 20 minutes 3 times in a row. This can cost you 1 hour of time. It is completely inconsiderate of their customer's time.

A savings account opened several years ago should’ve been, but wasn’t titled in the name of my revocable trust which holds everything else I keep at Wells Fargo. Should’ve been easy to sign papers and put the savings account in the trust, but for some reason the employee couldn’t do it. I was in the branch for over an hour while he fiddled around on his computer and ultimately called somebody who was of no help either. Finally, I asked the bank guy to close my savings account and give me a check. I deposited that mid-5 figure amount into another bank. Wells Fargo demonstrated glaring incompetence. The bank’s systems are antiquated, too.

My health has been poor of late and I needed to get my affairs in order. I am not physically well enough to drive to a bank yet Wells Fargo requires you to see a banker in person to name a beneficiary for your own accounts. Interesting, If I was looking for a line of credit I would of had all kinds of options online. There should be an easy way online to choose your beneficiary. The reason they make it hard is because they have an opportunity to get the funds if you die. This is Wells Fargo's greed. Plain and simple.

I had a merchant account for years with Wells Fargo and the have been withholding a large amount of money for years without a release. Every time I try to reach anyone I get a customer service agent that can't get answers and most of the time I never even get a call back. I'm extremely frustrated and disappointed and quite frankly am ready to hire an attorney.

Wells Fargo is holding a legitimate check from a legitimate car dealership. They say they can't verify the funds from a legitimate bank and are holding the funds for verification for 10 days. I've been with them since 1993. I'm going to another bank for sure. They hold your money to get interest for themselves. I am livid. Stay away from this bank.

So, I have had an account with Wells Fargo for 15 years. I have encouraged friends and family to open Wells Fargo accounts. My account was hacked at the end of July. I received a notification that a payee had been added to my account. So, I immediately called Wells Fargo and while I waited on hold for 20 minutes, I tried to log into my account but the password had been changed so I could not. I spoke to someone who said it seemed clear that someone hacked my account and stole my money and that they will give me the money back provisionally while they conduct an "investigation" but I should not worry.

I needed to simply close my elderly parents’ empty safe deposit box. I spoke by phone with the one and only person at the branch who could do this for me. He said I could come by anytime and gave me a phone number to call to confirm that he would be at that branch on the day and time I was coming. I live one hour from the bank. When I called the number I reached an automated system which did not allow me to speak to anyone and which did not have any option that seemed to fit my situation. I called three other Wells Fargo numbers and, in every case, got the same automated system.

Applied for a credit card online through Wells Fargo. Granted, my credit score is well over 700, so when I didn't get a response I immediately wondered what was up. Four days later I get a letter in the mail. It states "IDENTITY CAN'T BE VERIFIED"... I called #WellsFargo at 1-800-967-9521 and they told me I had to go into a #WellsFargo branch & prove my identity.

Go to a credit union. They will hold on to your money over the weekend when other banks would have released the funds. They just recently have had the largest lawsuit against a bank. They will smile and be nice but will not help you when you need it. I had money zelled to me and they held it over the weekend to play the stock market for nickels on my dime. They have the most unethical banking practices in the US and have been caught for it before.

Just stay out of this bank. It has poor business practices and employees that are unqualified to assist customers with basic needs. Today, I went to inquire about getting my son who is about to go off to college, a credit card. I have 2 accounts at Wells Fargo and my son has one account in his name. I have an exemplary credit score, over 800. The employee who was assisting us said Wells Fargo no longer issues credit cards to people like my son. I was bewildered and confused by her statement. I explained that I wanted him to start building credit and also wanted him to have a credit card for emergency purposes if he needed. I asked if I could get a credit card and he could be an authorized user on the card to build his credit in that manner. She said, "You cannot do that with a Wells Fargo credit card." What???

If you need a new Bank. Do yourself a favor and don't choose this one. I have had an account in this bank for more than 14 years. No hits, misses or errors. Now all of their policies have changed so that they can hold your funds for extended period of times no matter the reason for the funds. Deposits & Payments. Today they told me they are holding a payment they got from Mazda financial for a week to 10 days. And I can not payoff the difference, WHAT IS THAT. Really does anyone have any doubt they cashed that check the day they got it and it cashed. They play with your money. Their in Branch service is the worse, wife and I waited a half hour only to be told make an appt. and come back, for notary service.

I have been with Wells Fargo for more than twenty years, the banking service is reasonably good, but the online banking log-in service is so bad, a report of the log-in problems will take 10 days to respond if they respond at all. The login setup doesn't work, no matter how many times you change the password, it will not let you log in. Wells Fargo needs a better IT service.

I have banked with Wells Fargo for several years now. I have deposited 2 checks from a different bank, and Wells Fargo made the funds available for 4 days then placed a “hold“ on both checks, which in return put my bank account in the hole By HUNDREDS of dollars! When I called customer service, they basically transferred me to 3 different people that could not help me, nor would they return any of the money or fees I had over placing the hold after 4 days of the funds being cleared! I literally have to take the check, drive to the bank the check came from, then drive back to Wells Fargo and deposit the cash in order to get my account out of the hole! Biggest inconvenience ever! This is the second time Wells Fargo has done this to me! They refuse to clear the check until a week from now!

Only open for minorities. My husband and I own a small business, and did not qualify for EIDL as we had been open for only five months, and you have to submit 12 months of financials to apply. As my husband and I are the only “workers“ of our business, we did not qualify for PPP. Contacted Wells Fargo for the open for business plan and was told it is only for “like, ** or Hispanics.“ I am **. Small business is small business. Covid has no color barriers, but apparently Wells Fargo does.

I had read a warning before I went through the process of applying for a business debit/credit card, but I thought "eh I doubt it's that bad". A few months later, I'm here to report, it is, in fact, that bad. With all the changes that Wells Fargo has been making recently, I wouldn't even be surprised to get an email saying "this is no longer a Wells Fargo product". I feel like they have two employees working in the business debit/credit department handling requests for thousands of applicants. I sent my application and never even got a courtesy "your application has been received". I was ok with it until a month passed by and I'm like "????".

I have been trying to get into my account all day to set up my online banking. When I called they told me that my phone number was not the number on the account. Come to find out they had my old number from an closed account, but this is the only way I can verify myself. Who the hell ask you to verify yourself with your phone number. Anyone can have your number so needless to say I can't set up my online banking until I get my bank card. Then turn around and wait another 10 days for the customized one that I want. Now I remember why I left Wells Fargo to began with.

Wells Fargo provides its consumers a free FICO score on their website. I used to think this was a nice service, but recently learned that the FICO score they provide is false, and downright misleading. When I check my FICO score with Experian the score is always higher than what Wells Fargo list it as being. Recently, and for no explainable reason my score on Experian fell 25 points from 844 so I made some phone calls to both Wells Fargo (my score with them dropped 22 points) and Experian.

Wells Fargo Cash Wise Visa card offers cellular telephone protection. On June 29, 2021 I contacted card benefits to inform them that I completely broke my phone. They immediately emailed me a claim number, because I qualified for that benefit. That is when the nightmare began. After I provided all the information that they requested, they continued to say that they were not receiving the information requested.

I walked in to Wells Fargo branch to open an account. The greeting at the door was not friendly. I felt like I annoyed the person by coming in. She informed me that without an appointment I will have to wait hours. I must make an appointment 4 days from today. They are fully booked for the day. I was ok waiting because my car is being serviced at a service department across the street. After me another lady was turned away. She made an appointment for the following week. Gentleman walked in to open business account with the same message. He felt unappreciated, got mad and walked away.

We have had a car loan, mortgage, and credit card with Wells Fargo over the last 17 years. Excellent credit, not 1 late payment, and after going through the application for a refinance for our primary residence that was fraught with delays, dishonor, dismissal and degradation over the last 5 months, our "reps" (who changed hands several times and lastly didn't speak English well), never looking out for our best interest, being charged for every reprice to get a lower rate and better (shorter) loan term, with their management team not giving a damn about our long, pristine history with them, Chase offered a better deal with excellent, timely customer service, (as we bank with them as well), and they lost our mortgage loan to them. We are officially done with Wells Fargo, and we are glad this is finally over. Steer clear if you want a bank that actually cares about your business and well being!

WELLS FARGO is terrible, just sent correspondence to the CEO and Board. They can take from your account in a nanosecond, but when they double hit it with their own system, they want you to wait 10 days for your money.

I have been a Wells Fargo customer for 20 years. Last month I applied for my second personal loan with them. With a promise of no penalties for prompt payment. Big surprise when, when making an extra payment to the principal, the bank decided to take part of this payment as an advance interest payment when specifically requesting the cashier that the payment went to the principal. When I called to make the claim, they told me that the bank could do whatever it wanted in their opinion and they did that, abusing my trust. Take care of customers because, as happened a while ago, the bank does what it wants with its customers. On the last occasion the bank was fined for these dishonest practices. Think twice if you plan to use the personal loan service that they have been promoting so much for last two months.

I went to make a deposit yesterday; but knowing the last few weeks the ATM confirmation reflect differently I would enter $400, but confirmation reads $120, enter $40 but read $20. This was brought to the representative attention who acknowledged the problem but no attempts were made to resolved. ATMS at three locations are confirming less than what the deposited amount is. A person can easily assume they were wrong or not paying attention confirmed only to realized they were short and lose their money. ATM's in short are bandits. Be warn. Verify your deposit before confirming. Better yet wait in line to make your deposit.

I was robbed in New Orleans and Wells Fargo has closed the claim without giving the money back. I do not recommend banking here, your money is not safe. They will not believe you even if you’ve been with them for over 10 years. Their customer support is horrible.

Sal **, Texas hanged up. Before that treated me extremely rudely. Luz, Texas refused to give me to a supervisor. Al ** laughed at me when I asked for a supervisor. Ron ** South Carolina refused to help and hanged up. Porsche ** initially refused to help, spoke over me, put me on hold while I was still talking etc. This are just some examples of my 2 hour experience by calling customer service. I always have a 5 digit balance. Wells Fargo and their subsidiary Zelle defrauded me of 750$. No one is responsible. No one is willing to help.

I have been with Wells Fargo Bank for 30 years and I can safely say that they have the WORST customer service than any vendor I have ever worked with. I try to only use the online banking, but whenever there is a problem and I have to call someone it never goes well. They have shipped me to overseas phone banks during normal business hours, provided me with fraudulent information from their sales staff, lied about call history, and ignored my complaints. Wells Fargo has never logged a call properly in 30 years!! There is no history of my numerous issues with their service...they say they record every call, but have failed to provide me a transcript for any. They are truly a shady bunch of characters that have been caught several times (CEO gone) but never learn. Stay far away.

I have banked here for over 4 years. Had to change banks as there Are no TD banks in Georgia. I keep sometimes up to 100k in the bank account. It's my personal accounts. Out of the blue they tell me to get my money. They are closing my accounts. I can only assume they have something against people who take their money out of the atm. Since Covid I have been using cash again. So I hit the atm twice a week. But all they can tell me is they don't want to do business with me anymore. My credit is great and I'm a business owner. Bad management. But good news is my family businesses are all with Wells Fargo. We will be moving all of them right away. Beware if you use them!

I tried to cash a $30k check at Wells Fargo, which the check is drawn. I asked for a cashier's check. That's only for members. Then, give me cash...WOW!!! People started being rude, Manager refused to speak with me, the writer of the check was called. Funds were available and the writer told Wells Fargo to disburse the funds. The bank manager sent a message to me stating that no funds are leaving here today. She told the writer to go into a branch to identify themselves. I was told to take the check to my bank or come back tomorrow. Both writer and carrier are people of color.

They have always been courteous and helpful to solve problems. When we had a credit card fraud, the bank immediately solved the crises. In almost 30 years, we have been very happy. We would never switch banks.

I've had Wells Fargo Bank for about 2 years now. Over the course of the past eight months has been nothing but hell. At least four times my debit cards have been turned off for potential fraud without even a phone call to verify my charges. Wells Fargo likes to control where you spend your money and how much you can spend. I should be free to go wherever I would like to go and be able to use my card freely without them suspecting fraud. They also like to take money out of your account wrongfully and then you have to argue and fight with them and file a claim and wait 10 days to try to get your money back. You know they have no problem taking the money out of the account in error.

The easiest of deposits and transfers from accounts. Also everything is on one page I have 5 accounts can see and work with all of them. Including credit card accounts and personal loans. Direct deposit is very easy. And you are protected from fraud. No need to call them anymore because you can chat 24/7 with a real person. I know that it's a brick and mortar type bank but I never go to the back for anything. No charge for checking and no charge for saving as long as you have $300.00 or more in the account. All in all pretty awesome???

It's easy to navigate and understand, also easy for send money to a another country and local. The view of the page is excellent, you can see all the accounts in one page. It's multilingual for people who doesn't speak English, there are more languages available.

With all the banks I had, Wells Fargo is the best. I never experienced anything dissatisfying. All the options to help me manage my accounts - alerts me when my checking account is below the amount I choose. So many handy features and not to mention easy to use.

If I ask a question online they are very quick to respond. The employees know us when we walk in the door and they’re always friendly. They helped us with financial matters when we had to put my father in a nursing home.

Great bank. Online banking is easy and fast. I do all my banking with Wells Fargo Checking, savings, debit card, credit card and my investments. If I ever have a problem they are quick to respond. They are a great institution. I would recommend them to anyone.

I am with Wells Fargo with 5 years and I never miss my payments and yesterday I had automated payment and there wasn't enough funds in the bank and I wasn't expecting the transfer to happen for next two days, which was unfortunate. After a day after transaction they sent me a message stating I was in negative balance and charged me over draft fee. Why the heck they won't inform the customer when there wasn't sufficient funds available in the account? After having conversation with customer service which was terrible, Now I decided to close my account with this bank. Wells Fargo, please let customers know on the day of transaction if the available balance doesn't cover the transaction, just don't charge them with over draft protection even when they don't opt for that.

Ease of use. If I have questions I can submit it and they are quick to respond to me. I have used Wells Fargo for a long time even before they converted from Wachovia years ago. Online banking is a breeze.

No problem with online banking. However, when I write a check to pay my yard man, he takes it to my bank and they charge him $8. because he does not have an account with them! He just wants to cash it!

I have had an extremely horrible experience with Wells Fargo as of recently. They have been placing holds on my checks that I receive from customers in my business account and I called to find out what’s going on. I need to firstly tell me that there is suspicious activity on my customers account so they’re holding it for my benefit to protect me and this is after being on hold for hours, waiting half a day getting transferred, hung up on, being talked rude to.

Because of Covid I have been unable to see a Banker even after telling them that I had $150K to invest in an Interest Bearing Acct. I have had other issues with them like them opening an Account that I did not request.

This bank is horrendous to the "little" guy. If you don't have some kind of fancy checking account, forget about getting any of your money available to you for up to 2 days. Because my employer does not allow direct deposit, I mobile banked my check and it is being held hostage in my bank account as "pending". When I took the physical check to the bank tellers to ask if they would make a small amount available to simply grocery shop (they could see I only had $0.30 available, but well over $1200 pending), they refused to release any money and require that I wait for their system to release the funds "tomorrow". When I called the Corporate Customer Service number, they were no more helpful.

I've been with Wells Fargo for years, over 20 in fact. I've never had a problem that Wells Fargo couldn't fix. Have had one bad experience with a nasty customer service representative, but other than that one incident, I've been treated with respect. Courteous people, and very professional. I will not be changing banks. I'm quite satisfied with Wells Fargo and the service they provide me. In my opinion Wells Fargo is the greatest bank there is. I will continue to stay with them, probably until the day I pass away. I'm very pleased with Wells Fargo.

One problem I have found is if Wells Fargo has a default address for a company you want to pay, the correct address cannot be used because the address keeps changing back to the default. Consequently, I need to mail that particular bill every month rather than using Wells Fargo's online banking.

I have been banking with them for more than 25 plus years and have not had any major issues. I have always had any questions answered quickly and without fail. Their online banking app has been very user friendly and very helpful.

I'm pretty proactive with addressing my business and banking needs, so fortunately, my bill payment won't be late! However, the mobile app and website for Wells Fargo leaves much to be desired. For two days now, I have been attempting to pay my bill and their mobile app (iOS) has had issues. The surprising part is that their website seems to have the same issue... So I called in to reset my password with a Customer Service Representative. After three 'mysterious' disconnects with representatives (after being placed on hold), I'm thinking that this is by design! If there is a problem with your system, just say so... Don't perform and behave as though everything is alright and leave the Customer blowing in the wind!

Today my wife was treated like a thief in a Houston branch of Wells Fargo at 6821 Harrisburg by the clerk named **. She was simply trying to make a deposit. We received a check for $10k from a small buy-out transaction. This woman demanded to know the reason we had a check this big to deposit. She called the bank of origination (which was fine) and told the check would clear. She called the man who wrote the check and he conformed the reason and amount of the check and confirmed it was a valid check.

DO NOT start a business using Wells Fargo banking. Their services suck, their offerings suck and they will be a liability not a partner to help you succeed. I couldn't dislike a banking partner more than Wells Fargo. Nothing but errors and problems on their side getting things set up and helping scale my banking needs with my company growth. I'll be looking to grow with another bank/credit union!

Extra payment taken from WF checking account without authorization, 3 attempts so far on my part to get it back with excuses, attitude from representatives because I don’t agree that it should take 10 days of review to refund a mistake from their checking account to their credit card and still no resolution. They immediately corrected a credit mistake they made of $175 to get their money right back, but still have my $1400 that they can’t figure out how to put back into my checking. The incompetence, department switching and blaming, irritable attitudes that I want it corrected and lack of ability to problem solve on many levels is horrifying- bank elsewhere.

I have been with Wells Fargo for over 3 year and everything was just fine till after December 2020. I have automated payment for my bills for the last three years but since December 2020 my payments are going thru a week after or showing in my account and disappear and once I get money in my account magically appear again putting my account in overdraw. This bank is been playing with my bills and my account badly ending up charging me more than 100 of dollars in overdraw fee and insufficient fund fees which I think that in the middle of a pandemic they shouldn't be playing like that with people money. It is a robbery in a legal professional way to do. This week I decide to close my account and keep my bills on time with no extra problems or overcharge from a bank that should be a bank we all trust. Sorry don't recommend this bank to anybody.

First off this is the worst bank I have had experience with. Not only have they shut my bank card off without any type of notification they sent my statements to an email that is not mine!! It's no wonder thieves have easy access to our accounts!!! Start hiring people who are responsible and professional to take care of our hard earn money!!! And teach your staff to call when you people decide to shut our cards off without any type of notice!! You lost just lost a customer!!!!

WELL FARGO BANK etc....Once again is up to their ILLEGAL PRACTICES ...And the E.O (executive office) #KNOWS THIS!!! Customer Service is at it worst ..Not everyone, you have to find the right representative. EXECUTIVE OFFICE..doesn't seem to care.... #Well Fargo Bank..Terrible

Ultimately we came to a satisfactory resolution.

I'm a business customer of Wells Fargo. Received my first PPP loan thru Wells. Applied for the second loan in which Wells is supposed to automatically provide the SBA with the first PPP loan number. My application was rejected three times due to the fact that the SBA could verify the loan number provided by Wells!!! Are you kidding me! I called to complain; they created a complaint ticket. Emailed me to tell me my complaint was resolved and apologize for rejecting my applications. A week later, through some investigation, I discovered the PPP loan number issue was not resolved and the SBA still doesn't recognize my first PPP loan number. Had to call and create another complaint ticket. This is ridiculous! This has been going on for three months!!! If I miss out on this second loan, I may have to take legal action!! SMH.

I was a caregiver of my patient and he died on Feb.21, 2021 in his home in Los Angeles. On Feb.19, 2021 my patient called the lady agent of Wells Fargo Estate Care to give his final instructions but the lady agent ignored his voicemail and text messages. She contacted me after we buried my patient. But it was too late coz my patient was not able to give his last instructions. To my surprise she told me she retired already and Wells Fargo assigned another male agent to handle the estate of my late patient. Then this agent contacted me that Wells Fargo still waiting to accept the nomination. On March 12, 2021 this male agent called me and instructed me to leave the house of my patient. Even at that day he had no authority yet to evict me because Wells Fargo had not yet accepted the nomination.

My wife & I have been customers of Wells Fargo for over 8 years maybe longer, at one time our home was financed through them. We are self employed, owning 3 businesses with all of the business accounts being with Wells. One business deposited over 4.4 million in the last 2 years and another over half a million. The covid hit us hard but we stayed in business and kept our employees/contractors employed. Long story short, we were denied a second PPP for some weird reason (till this day I'm still confused about it) and might have to repay the 1st PPP ($176,250) if unforgiven, by the way I know that's outside of Wells's jurisdiction, the SBA controls that.

Wells Fargo has been busted for opening up fraudulent accounts, committing mortgage fraud. Wells Fargo has agreed to pay $3 billion to settle criminal charges and a civil action stemming from its widespread mistreatment of customers in its community bank over a 14-year period, the justice department announced on Friday From 2002 to 2016, employees used fraud to meet impossible sales goals. Latest episode--I paid to wire money into Wells Fargo. I called branches and the 800 number so they would have my money ready. The Tarzana and Woodland Hills and Encino and Northridge, Sherman Oaks branches phones went to messages saying they are currently not answering the phone. During regular business hours! I go in and they could not give me all the money I needed that I wired in.

I went to deposit a check for my parents at Wells Fargo branch on 2261 Del Paso Rd in Sacramento. When I got there, there were at least 20 people in front of me. I found out why the line was so long when I went inside. There were only 2 tellers working serving over 20 people. It got worse when I was waited on by a teller name "Mahina". I have to say she was one of the worst teller I ever had to deal with. She insisted that I needed my parent's account number when I know that they can easily look it up by the account holder's name.

I have been a Wells Fargo Auto Loan customer for several years. Recently I had to refinance with another bank because Wells Fargo was ZERO help to my financial situation. I will say that even though the refi added a little on top of the existing loan, the customer service and flexibility of my new bank is worth every penny. In my opinion Wells Fargo is extremely untrustworthy. From system issues to pulling extra payments; any possible problem that a business could encounter when conducting customer-facing activity, they have had, and I have been on the other end.

I switched to Wells Fargo and wish I would’ve done my research. They are awful and closed my account with a simple phone call for what they said was a business decision. Stay away from them. I’m now fighting to make sure I get my final deposit and I’m happy to say I’ll never do business with them ever again. The grass is not always greener on the other side. Stay where you bank. Run away far away from Wells Fargo.

Couple weeks ago I called Wells Fargo to make a dispute for one problem and one only! I have banked with wells fargo since 2010! Never have i had such a problem before with them! I got paid yesterday during the night direct deposit to my account. I woke up, only to find my checking account was not even 3 hours after being paid now showing that I'm -$472.11! I called the bank and I'm told that a dispute for a $900.00 loan I received a few weeks ago was made. I never once mentioned nothing about making this dispute for a loan that I authorized! So needless to say wells fargo is refusing to take responsibility for their error and refusing to fix their agent's mistake so now not only did they take my entire paycheck but they left my account -$472.00 and are refusing even with the recorded call that proves them in the wrong to reverse that $900.00 back to my account and also told me to expect over draft fees.

In the process of extensive home renovations and in need of making large wire transfers from my home to my contractor periodically. In light of the current situation with the Covid-19 pandemic it has become a hassle to make appointments to see a banker every time I need to do this. Their problematic on line process to make an appointment hasn't helped the situation either. Applied for the ability to make large wire transfers from home in person with a banker at a branch. This was done on Jan 26, 2021. I was told it might take up to 2 weeks to get this ability as some sort of pin number generator will need to be sent to me to fulfill the requirements of doing this securely. It's now March 24, 2021 and I still do not have the ability to do wire transfers from home. In spite of multiple complaints to the bank I'm still waiting. I don't expect this kind of customer service from such a well established bank. Neither should you.

I am a small business owner, sole proprietor, and in the past I had always used PayPal for my banking. Everything was fine, except that I couldn't deposit checks in the account due to an error I made the first time I attempted their mobile check cashing services. As a result, I decided a couple of months to open an online business checking account to make the check depositing process easier. I was really needing a good online account because with this pandemic, I try not to go out unless its absolutely necessary. Luckily, I work from home so I can get supplies mailed to me, and I just send out my customers orders through my personal mailman, so it's rare when I need to absolutely go somewhere. On top of that, I am currently without a vehicle, actually been saving money to purchase a new one, and I live in a very rural area so the only way I can get places is for my boyfriend or his parents give me rides if absolutely necessary.

Today, while at the drive thru window in Wake Forest, NC, the teller was very RUDE! I called out the inconsistencies with a service I have been previously granted; the teller advised that it should have not been allowed. I then stated I should just take all my money out of the bank at WF, she then commented in a very sarcastic voice, "It's your choice." So, WF that's how your employees treat your customers? I've been a customer for over 20 years when the bank was called Wachovia. I do have choices and it's apparent I'm not valued as a customer. Did the teller not realize without customer (me) there is no need for her to have a job? She refused to give her name, but I'm not accepting this type of treatment when there are other banks. #poorcustomerexperience. Do better Wells Fargo!

The Person who My appointment was set with (ZR) was late and rude. I was told She was at lunch. She was late getting back. When She came back late She passed Me with a frown on Her face and went to Her office and fumbled around for a while. When She came out of Her office She didn't say Hello or apologized for being late. In a rude manner She asked Me if I was_______ _______? At no time during Our appointment was She cordial. After Our appointment I addressed Her about Her Demeanor and She apologized and stated that People were walking in the bank with no appointment that caused Her to be late. Honestly that has nothing to do with Me, Her being late for My appointment or Her attitude. She has no Customer Service skills and is Very Rude.

I've banked with Wells Fargo bank for longer than 7 years. I have been charged some questionable fees because of their "timing". They also don't do direct deposits on the weekend and like to hold your money longer than smaller banks - of course for interest-bearing reasons for the bank themselves. In Wednesday I will be closing my account!

Friday morning on 03/12/2021 at the Floyd Rd., Mableton, Ga. location branch #0066950 07. Arrived at drive thru line at 10:20 AM. There was only one car-one customer in front of me. I sat for 30 minutes - could not back out due to other cars behind me, but I did get to watch all the other customers pull in different lines and pull off. I would love to know why in the world would this cashier/teller could not have said, "Sir you will need to go into the branch for this transaction instead of making customers wait for so long on a Friday at that." Well when we finally make it up to do our transaction which was to deposit one check and cash a 200.00 dollar check from the state of GA income tax refund made out to my husband and myself. The cashier would not accept because my husband did not have his drivers license on him but he did have his picture ID on his weapon permit and several of his charge cards.

Since January 2021 the last two issues are leading me to close our accounts with Wells Fargo for good. The first issue was after we had a one time charge of around 12 dollars for a 4 mile Uber ride, Uber tried taking 83.00. I phoned Wells Fargo customer service right away to inform them this was a unauthorized transaction. The rep stated we should be issued a new card, and yet she also stated a new card would STILL not prevent Uber from getting 83.00. My question was why issue us the new card at all? Why not stop or prevent Uber from taking this unauthorized charge, Is it too much to expect a bank to not allow charges to post for services we did NOT receive or authorize.

Paid off my mortgage in October. Still waiting for my deed. Payment was misapplied, put in a forbearance account. No record of my previous that was handle by NACA. My son was murdered and I was at a low point in my life. He lived 10mins from my home was approved for a HAMP Loan. Wells Fargo denied I was hit with another 30yr mortgage after 19yrs of payments so I decided to pay off my mortgage in full in October. Was given a pay off quote. Paid in full.

When you have an issue that needs attention you get bounced from one dept to another. Common phrase: "Not my job. I"ll transfer you." Wait another 15 min for each bounce. The issue is not resolved even when going to your branch and NO follow up phone call or any contact from them. The left has no idea there is a right and/or what they're doing. Very inept customer service. One banker actually said, "We're too big to contact any customer so we don't call you back!" WoW! At least they were honest. Don't bother with this bank. You would think with the bad reputation for dishonesty they've been caught at one would think they would be doing a better job. Obviously Not! Be aware!

After following all the guidelines and verification protocols requested by WF to make a remittance, they still cite (contrary to their message) that one must personally go to a branch to initiate the first remittance. As I am ambulatory and somewhat have a contagious situation, I have arranged for a medical transfer to the busiest branch in the Orlando area on 1 March 2021 at peak hours. I hope for the sake of all employees and customers they take extra precaution if banking that day. I will also inform the local media outlets to my presence so they can witness the archaic and burdensome requirements, contrary to their own policy. I have banked many years with WF, my account is in EXCELLENT standing, and I have done this remittance with my other beneficiary without a hitch.

Wells Fargo is below par by a mile when it comes to supporting military members. I have been with Wells Fargo for about 4-5 years now. They do not provide everything when it comes to being in the military. International numbers, never answer. International agents, always mess up your information or never change it when you leave to a new area. I cannot stand asking for a family member to talk with my bank to fix things that they lack on completing. You can barely order things online oh and if you plan on travelling and let them know in advance they still lock your card down. Thanks Wells Fargo for letting me know what a poor quality bank is like.

I WOULD GIVE this BANK ZERO STARS IF I COULD, but I am unable to rate them without giving them at least 1 star. We purchased a car on 5/1/2020. The bank changed their internet banking in June 2020. Finally, as of 1/27/2021 we had someone with 1/2 a brain fix the glitch in the system. This is the Worst BANK in the world to deal with. We have given them every opportunity in the world to correct this problem, but today sent us over the edge with all the rude customer service we received as we were transferred from person to person to discuss this “BANK” issue. This “BANK” has been the most difficult bank to deal with, AND I HIGHLY RECOMMEND FINDING a DIFFERENT BANK to do BUSINESS WITH. We are now in the process of refinancing our car loan with FSU credit union.

I was at Wells Fargo Bank today to cash a payroll check that’s drawn on Wells Fargo bank account. The teller was very insufficient as well as charging me $7.50 For cashing a check. Very disappointed in your service.

Rude employee Desiree ** kept being condescending to 2 customers myself and mom. She was steady answering with sarcasm and asking extra because she felt we were stupid. Asking us about cars and mortgages we don't have. Refuse to give her employee ID. And hesitated to give her last name. She said she don't have to give us info. Then answered us rudely with yep. So disgusting of a person. Then put an assumed manager by name of Austin on phone. They need to playback their recorded conversation done at 3 PM Sat Jan 16, 2021. I strongly speak not in favor of Wells Fargo poor customer care. Please customers file more complaints. Ka

On Sept 19 2020 I submitted all valid proof to claims specialists on a charge where I had been overtaxed by a false evaluation by a foreign government and forced to overpay otherwise forfeit my personal belongings. Wells Fargo took the claim and had not reponse for the merchant on the claim. On 5th of Jan 2021 I was told by the Claims Specialists that no response had been given by the merchant on. On Jan 14th I would be give the full credit of 340 dollars back to my account (I had spent up 4 hours at this point handling the claim over the phone).

Have a check for 79.76 owed back to me for incorrectly assessed late charges. Check date Sept 30 2020. Called today told check delay due to high volume. It is Jan 15. Said it would be at least another 45 days and no they will not be paying interest due to the check beginning printed even though it was not sent. Very corrupt company. Buyer beware.

Wells fargo Hurt me more than few times by charging overdraft or return item fee for the ACH payment items showed up overnight night after midnight and showed paid next morning and charged overdraft fee, since there is always grace period to make a deposit until the end of the day if your account goes negative but here, your account was (NOT NEGATIVE) by the end of the day yesterday evening and you would see account negative and item was paid or returned and fee was charged to your account next morning, first thing in the morning you would get the news that you was charged $35 for having account with Wells fargo, Seriously and there is no solution for that,

I wanted to give a big shout out to Ms. Mame ** -- Georgia Ave, SS Branch! Mame always goes above the call of duty when I ask for assistance. Recently, I was in to replace my debit card along with another issue. She never makes you feel rushed. She's very patient and explains things in detail. She constantly wiped down her area due to COVID. That's a big deal in today's world. Once the process was over, she was reassuring everything was going to go well. Though it was one of the busiest time of the year, Christmas. Surely enough, in seven days my issues were resolved. Last but not least she is so respectful and professional! I want her to know how much I appreciate her... so please share this with her.

I called Wells Fargo on December 22, 2020 requesting to make a withdrawal from my 401k account. The representative stated they would need to send the appropriate packet of paperwork for me to be filled out. They also stated they would be sending it through the regular US post office. I was told it would take at most 10 business days to receive it. It is now January 8, 2021. I have called multiple times to please have the papers emailed or faxed or overnighted to me which they have refused to do. I need the money by January 22. Once I get the paperwork, it will take up to 5 days to process. Once processed, it will take up to 10 days to be mailed back to me.

Wells Fargo Bank will rob you without a gun, just shameful. Nothing but a bunch of thieves run this company...I see why this financial institution got sued a few years back! I hate I ever started banking with them. I should’ve listened to the people who told me they’ll take your money out your account and come with a reason that doesn’t make sense not to return it!!!! SMH. The most terrible banking experience I’ve ever encountered.

Few weeks back I moved. Had to find the nearest Wells Fargo ATM. I went their to withdraw $700 to pay bills and deposit money into my daughter's account. At the ATM I entered my PIN and hit $700 and got declined message on the screen. Tried again sensing ATM machine error but got same message. I had about $1100 when I last checked on my app. I knocked on the front door that was locked due to pandemic to report the ATM error. They won't open the door to hear me. So I quickly ran home to grab a check and head to my branch about 15 minutes away.

WF is disappointing me, every day. WF used to be a great bank with amazing customer services, now it's just an old computerized system with 20349494 options and no results. If you try to talk to a banker, will take you 30 minutes, and when they answered it, you will hear, Let me re-direct your call to the right department, and ALL OVER AGAIN!!!!

Due to their failure to obtain required documentation, my business operating accounts were wrongfully closed without contacting me and the substantial deposits mailed to my accountant's address. They failed to respond to my inquiries in a timely fashion. They required original signatures from an out of state beneficiary of my trust who has no access to the business account and then failed delivered the documents for her to sign.

These guys are the best banking institution we have ever worked with. They protect your account fiercely and provide you the tools to manage your money wisely. Additionally they have removed fees throughout the years that many other institutions continue to charge. They have embraced modern security solutions such as the as yet cracked AES encryption methods on your bank transactions and easily forgive overdraft fees, especially when you put money into your account the within a day or so. Local branches have personal touches and staff that don't push you to do anything at all. They will however give you the options if you ask for them so you don't have to go looking for them.

I opened up a basic checking/saving account in 2009 after my father died. I kept the savings account but when I went to retrieve my money in 2019, minus $10,000 I asked where it had gone. The run-around was unbelievable. The first guy I saw at a local branch would not let me see my full account, telling me some half-baked lie about it being "so old" it would be nearly impossible to retrieve the statements. I went to another branch and was told that I deposited $20,000 one day and the next I came into the bank and withdrew the $10,000. I was told that this happened in Florida. Florida? I have never been to Florida so the transaction was fraudulent if it ever existed. One story after another, each one more bizarre. In the end, they stole my money and there is no way to get it back. Please do not bank with these crooks.

Wells Fargo is by far the worst bank I have done business with, and I have banked in 3 countries in 3 separate continents. Their supervisors are downright nasty to you on the phone. I was asking about a hold put on my account DURING THE PANDEMIC SO I COULD NOT PAY MY BILLS, and the supervisor was yelling she couldn't do anything, which is a lie. I had to go through 4 people to get simple instructions and get it done. They are also a fraud and have been fined more than any other bank in the US for fraud and theft from their own customers. Read about how terrible they are. It is too bad I stayed with them for this long (I had been a customer since 2006 when it was Wachovia in the northeast). Do yourself a favor and bank ANYWHERE ELSE. STAY AWAY. THEY ARE CROOKS.

Paulette a banker with Wells Fargo assisted me and her supervisor allowing my overdraft fee to this one time reverse back in the positives. I think some of Wells Fargo in its history may have had negative reviews but overall this is one of the few banks I like specifically because they’re friendly. Their credit purchasing power had been very generous helping me achieve financial goals in financing.

Wells Fargo is the Worst bank! Do yourself a favor and go with another bank. Their customer service is trash and doesn't just doesn't make sense.. They didn't want to call and verify the funds on the spot so they told me they will call me once they do.. Then they're telling me it's going to be put on hold because they can't verify the funds and they're blaming the bank that wrote the Certified check. Just doesn't make sense because it's not a check. It's a certified check with the signature of the bank's Representative Guaranteeing that the funds and are there in place. Even their reps don't know why this is happening. This is unacceptable!! The least they could do is explain to me what's the damn problem but they can't. They say, "Idk. Is was the back office that did it!!" They really need help training their staff..

I've been with Wells Fargo for 8 yrs. My branch closest to me is always helpful & greet me by name. Other branches are just as good. Customer service takes their time answer your question and if they can't they find it out for you.

We have very negative contact with this bank. Customer of theirs using their card made a purchase in our store. This transaction was 3D Secured, so we shipped product without worries. Unfortunately 2 months after customer opened dispute "Credit not processed". He lied to Wells Fargo that he shipped back his product, but he never contacted us after delivery of his product, never provided us tracking number for shipped back product. He even couldn't do this, because we don't provide shipping back address without earlier contact.

Banking criteria are shady as hell, Nobody can help you once you open your account. Can not change withdrawal limits. Customer Service does not want to help, Bankers ask too many personal questions. Worst all over experience. Nothing good. Go to Chase or Citi bank. Avoid this peps.

I'm writing this review because of my frustrations with the Wells Fargo Rewards Program. I received a Pioneer radio that did not work. I called the rewards department multiple times to find out that they would not help me at all in getting a return or credit. They stated that they are only a "Read Advisor" whatever that means. I highly recommend not to purchase any product from the rewards program. I have been with Wells Fargo since 1986 and I'm going to cancel my credit cards and close all my accounts. Now, I truly understand why customers are leaving this poor customer service bank.

First of all y’all system is out of Sequence. When someone has the money to pay for an item the transaction should come out that exact same day.... I had $3 dollars in my account and magically went negative the next day on payday. I had to pay 35 bucks.... There shouldn’t be any fees while using your card especially if you have money on there... My ending balance was not the same as what I had.... I have nothing linked up to my card... It’s always something new... The funny part it doesn’t show my ending balance. It shows theirs... I’m pretty sure I had 5 bucks like I said... And I literally couldn’t find my transaction with my ending balance. It somehow disappeared.... I see what y’all are doing...and it’s not cool! Y’all need to fix your system.... It’s like they know you’re broke and Purposely post a transaction that you paid or never seen before.... This ain’t fraud...just bad company and inaccurate system.

My daughter found a way to bypass the controls on her iPad and charge a substantial amount of money over the course of three or four days. This was during a holiday period, so the transactions didn't show up for several days. We were *prompt* in alerting the bank. They claim to have safeguards against suspicious activity outside of normal purchasing habits, and this was wildly outside normal purchasing habits. They *failed* to stop them on their end.

I have had a Wells Fargo account many years in the last few years. Noticed a huge change in the way they process my transactions. Most concerning is missing money then magically appears again! I gave had this happen several times that I had to call with no resolve or explanation of why I had 100 yesterday then it disappeared and 2 days later it's back in my account. Really weird. I’m closing my account. In my opinion I don't trust Wells Fargo anymore! It takes over a week for normal purchases to be processed. These purchases stay as pending for over 7 days. Seems Wells fargo can not keep up with processing and makes many mistakes with my money scary! Also my work direct deposit always was in my account around 2:30AM now it doesn't show up till 7:30 AM. I’m in the process of closing my account. Very wary of Wells fargo’s practices!

I reached out to Wells Fargo asking for assistance in regards to my monthly amount that is due. I spoke to an assistant Randy and he was no help and said there was nothing he can do to help me. I asked to be transferred to a supervisor. He connected me to Alexi. She was also no help and said there was nothing Wells Fargo can do or offer me. I asked about a lower monthly payment, payment plan etc. Her reply was again there was nothing she can do or offer me. There is a lot of people that are struggling due to what's currently happening in this country. A big company likes Wells Fargo seems to only care about their bottom line and not their customers. I don't recommend using Wells Fargo. The only reason I give a one star is because there was no zero star available. I am very disappointed in Wells Fargo and how they handled my situation.

When I send money to my friends in Zambia to their ministry I use Wells Fargo Bank. The ministry feeds widows and orphans. It is always expedient to get the donated money to them as quickly as possible. When I send the money by wire transfer I go into WFB. I am always met by the friendliest most amazing customer service reps, and the paper work is very easy to fill out to send the moneys.

All I need is an insurance check endorsed to pay my roofer after a hail damage claim. I drove 90 miles round trip to a Wells Fargo only to be told I needed to make an appt. What? It takes five minutes to endorse? Then I called the customer service and they were going to overnight me a Fedex "mailer". That's been five days ago. I've almost paid my mortgage off and will be looking for a vacation home. One thing I know for sure is I will never finance through this company again.

They have blocked my debit card twice this month when trying to Make a purchase. They said it was fraud. I called bank and let them know it is my cell phone company and they unblocked card. Then tried to re-make purchase and they blocked again.

Zelle is one of most easiest ways to pay my bills. Wells Fargo Bank is very smart by getting this app. Log on, add my landlord's phone number, time to pay rent. Add their phone number select. Now we both will get a message it sent.

I would love to give them negative stars if possible. About less than 2 years ago we purchased carpet and tile from LA Carpet who used Wells Fargo Bank to finance us. We receive statements monthly and make the payments from the same address for all this time. Out of nowhere they stopped mailing us statements and when we call they had no reason why (they claim). But what they really are doing is trying to make money on late fees. This is how crooked Wells Fargo Bank is. We can't wait to pay this loan off and be free of them. Will never do business with Wells Fargo and refuse if any merchant offers them up. Wells Fargo has a business culture of deception!