Wells Fargo Auto Loans

Wells Fargo Auto Loans

 3.6/5 (1183 reviews)

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Overall Rating3.6 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Feb. 15, 2023

For a year my loan payments were made on time each and every month. Two and a half months after a no-fault accident I still can not get the paperwork my insurance company needs from Wells Fargo for them to pay off the car. In addition to the numerous times State Farm has contacted Wells Fargo on my behalf, I have also been on 4 3-way calls between State Farm and Wells Fargo to request the information. On 1/17/23 I was told it would be 3-4 business days for processing. On 2/6/23 I was again told it would be 3-4 business days to process.

Again today, 2/15/23, I am being told it is processing and will take 3-4 business days. I had to demand this was unacceptable and be transferred to the office of President to get a 2 business day review. Mind you, even though Wells Fargo will not comply and send the letter of guarantee to State Farm they still expect my full payment on time. I have been forced to make my monthly payments in December, January, and most likely the February payment to keep my credit clear and I can not replace because I still have this outstanding loan and don't have a vehicle to trade since it was a total loss. I suggest you stay far away from Wells Fargo because they are only worried about getting their payments but won't help you with getting the loan paid off. I would rather pay a higher interest rate than ever finance anything with them again!!!

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Verified Reviewer
Original review: Sept. 15, 2022

Wells Fargo Dealer Services is responsible for document withholding, they prevented me from registering vehicle in timely manner. There was no alternative, their actions were directly required for me to register my truck. They refused, and stated that is not their policy. 10 months is unacceptable to pay all expenses on a vehicle that I can't use. My business plan of my logistics business failed because I could not buy a second truck while the first one sat unusable. May 29, 2021 purchase date, March 16, 2022 Legally registered and titled. Not to any fault of my own as I pursued registration of my truck with extreme efforts in hopes to resolve internally with Wells Fargo Auto, or better known as WELLSFARGODEALERSVCS or Wells Fargo Dealer Services.

The attitude, consistently scripted response letters, and every "representative from the executive office" that I spoke with all had that "not my problem" approach. The initial customer service representatives were extremely pleasant, accepted responsibility and made me feel like I was a valued customer. I feel that this was also deceptive to linger hope to prevent the alternative litigation. Every time I pushed the issues, they treated it as a valid complaint, sent a letter, asked for more time to review, and closed it out the same way every time. A letter was sent saying the title was processed. The title wasn't the issue, me being able to register the truck in Mississippi was the problem.

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    Verified Reviewer
    Original review: July 19, 2022

    I was a member for a little over a year for my car, it was a miserable year. I had to transfer my loan to navy federal. Unfortunately in the process of transferring my loan I went to multiple banks and they refused to accept the check because it wasn’t in their name which is trivial. Then the check didn’t match the amount of the loan, one bank thought it was fake. I was completely astonished by the level of ignorance in one place. After two months of back and forth they finally accepted the same check from 2 months ago and now I have an extra balance of 600$ in interest. Due to that interest they are refusing to hand over the title to the bank that I’ve been paying to for over a year. They are claiming they made no error and that it is my fault that they refused to a check that wasn’t in their name.

    After doing research I don’t understand how this bank is still in business. I hope no other sailors have to go through what I went through as I was deployed so my hands were pretty tied. I’m sure Covid only made things worse and they became desperate. I do not recommend this bank for military. They even refused to provide me 5% rate as per the service members act because I wasn’t a Wells Fargo member long enough which made absolutely no sense. Again the level of ignorance was mind blowing. I highly recommend USAA for active duty and veterans.

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    Verified Reviewer
    Original review: July 1, 2022

    Updated on 07/02/2022: Well here I go again. Wells Fargo an employee name Corina, sweet girl was trying to work with me to get my car back. I told her my attorney and I would agree to try to stop payment on that cashier's check and sent out another one if my car was returned today or by Tuesday. She tried to help me do that but the redemption dept said no! They want more money now. I called them and the girl was so rude kept telling me she wanted over 18000 now before they would give back the car because they didn't receive the money and I go my bank statement shows you did.

    She flat out refused to work with me to give back my car even though I had proof it was paid off and everything. So now they are going to be taking my car to the auction to auction it off for whatever they can get out of it. I told her she would be hearing from my attorney for a major lawsuit. They don't care, they have being caught setting up false bank account to steal people's money plus numerous other lawsuits against them. It's all over the internet on how many times they are being sued and here comes them another one.

    Original Review: I got an auto loan with Wells Fargo on Easley SC. For a 2018 Nissan Rogue. I purchased the car last January 2021. My cousin cosigned for me. She passed away in March 2022. I sent a cashier check for the full payoff. Then suddenly come May after my cousin had passed away. They started sending out past due letters to her address and calling me 5 times a day trying to say I was behind on payments. Even though my bank statement showed they got the money. I got the paperwork in saying paid in full. Her name removed from the loan.. They started saying they never received the money. Even though I faxed them proof.

    Then night before last they had their recovery company sneak out and steal my car in the middle of the night. I have been on phone with them numerous departments trying to locate it so at least I can get my personal stuff and the car and I have being given the runaround and told to call back. Then when I went today to the recovery lot to get my car and personal items they wouldn't let me go in without them getting my FOB. When I explained to the woman the car is stolen she goes, "Not our problem. You deal with the bank. We only get what they sent us out after."

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    Verified Reviewer
    Original review: March 30, 2022

    Worst company to ever finance a loan through. They’re charging me $5.32 a day just to have a loan with them and they’re horrible. Don’t do it. Go with somebody else if you have a chance. They sick so bad.

    3 people found this review helpful
    Verified Reviewer
    Original review: Feb. 19, 2022

    Avoid at all costs. They will continually mess up your auto-pay and they love to scam consumers out of late fees. Not a surprise given all the news this company constantly receives. This company should be investigated and shut down.

    5 people found this review helpful
    Verified Reviewer
    Original review: Oct. 20, 2021

    This company has something they call “simply interest” but it’s far from simple! They charge you for a auto loan as if you are paying a credit card! And they don’t tell you how to avoid this additional interest. It’s very predatory and it’s designed to keep you paying well beyond the loan's term.

    9 people found this review helpful
    Verified Reviewer
    Original review: July 31, 2021

    They are so upset that I’m ahead on my loan. They keep sending letters and crap making it like I’m behind and there may be fees etc. Never late and now I’m gonna pay it off. I would never recommend this crap company.

    20 people found this review helpful
    Verified Reviewer
    Original review: July 26, 2021

    A representative called me back on June 22nd about the status of my account because a payment wasn't made for the month of May. I was aware of the payment not being made because I was going through a financial hardship. I then proceed to ask the rep for payment assistance mainly a payment deferral for 3 months. Which is out of the ordinary for me being that I always make my payments on time or before they were due in the whole 2 1/2 years I have had my auto loan.

    I explain to the rep my situation that I don't want this to impact my credit because I'm looking to buy a house this year and she stated that since I do not have any employment they do not have any payment assistance options for me and can't help. But after 90 days they will repossess my vehicle. Which made me even more upset and shot my anxiety through the roof. How is it the only time I have ever asked for some type of financial assistance I'm told, "There's nothing we can do." That's complete **. She then begins to ask again when am I going to have a payment in so she can at least document a promise to pay. I proceed to tell her again, "Ma'am I just explained to you my situation. How can I give you a date when I don't have one to provide." She then said, "Okay I'll submit a date to prevent any other collection calls to you."

    Now we are here in July on the 22nd I made the last two months payments and the payment that's was about to become due. I requested to have the late fees assessed on the account waived because again financial hardship. The collections again asks me how did I obtain the funds to be able to make my payments. I said, "Sir, all you need to know is. I'm making all 3 payments today online as soon as the charges are waived. There is no need for you to know how I acquired the funds to make the payment. Y'all are getting your money. That all you need to know." He proceeds to say, "We need to know for our records to prevent any other delinquencies." I then again rephrased what I just said and ask for him to complete the request I called in about today. He then states that he can waive one fee as a courtesy. I said, "Sir, the fee wouldn't be a courtesy waiver. It will be a financial hardship waiver."

    Side note to all of this I used to work for Wells Fargo 3 years ago so I'm familiar with their policies & procedures. The late fee waiver request had to be escalated to their corporate office. She calls me today and she says, "I see you have a long standing good payment history with us and was able to waive the fees but in the future we can't waive anymore." I said, "Ma'am, fine. Again the one time I ever ask for assistance this is how the company treats me. Okay great."

    I explained to her that I received a late payment mark on my credit which I was trying really had to prevent which is why I asked for payment assistance in the beginning. She then goes on to say, "Well we don't do courtesy waivers but I can submit a request for review." Here we go again. I never asked for any courtesy waivers. I expressed that I was experiencing a financial hardship. She then says, "Well that's our policies. I'll submit a request for further review." I said, "Okay ma'am, That's fine." I say all of this to advise any & everyone to NEVER do business with Wells Fargo. Trust me as soon as I acquire the funds to pay off my auto loan in full. You will never have to worry about getting any business from me again since you guys give zero ** about your customers.

    5 people found this review helpful
    Verified Reviewer
    Original review: June 16, 2021

    I called to report Fraud on 5/10/2021 and sent affidavits and DOJ letters regarding fraud by my ex wife to email they gave me. I never heard back. I followed up 6/15/2021 by calling & Erica the CSR told me they don't have my email but said my ex wife called on 5/12/2021 which raised a RED FLAG that they told her I sent information regarding FRAUD. I was transferred to Angela ** who was VERY RUDE & wouldn't allow me to speak just kept over talking me. I asked for the email address to the FRAUD dept because she claim the email address I was given was wrong. She would never give me the correct email address I asked for. She just kept asking me what type of fraud? I said regarding my auto loan because this is the auto loan dept.

    I even read 18 USC 287 and she said, "If you are not an attorney you can't quote the law." I asked her to read that law to me and give me the statute and she couldn't. She then hung up on me when I let her know that Wells Fargo is receiving KICKBACK from the FRAUD by my ex wife, and her attorney to not reveal the FRAUDULENT activity.

    6 people found this review helpful
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    Wells Fargo Auto Loans author review by Emma Simon

    Wells Fargo is one of the most widely recognized names in the finance and lending world. They have been in business for over 20 years and have a large, nationwide team.

    • Low rates: Wells Fargo is known for being able to offer customers with good credit histories loans with extremely low rates compared with other auto loan companies. Current customers of Wells Fargo Bank can receive discounted rates.

    • Refinancing: In addition to securing loans, they also help applicants manage their payments and find ways to lower their monthly payments.

    • Auto equity: Wells Fargo helps customers to get a loan for debt consolidation using the equity of their car.

    • Easy application process: The company makes it easy for customers to apply online with a simple online application form that only requires minimal personal and financial history information. This allows applicants to hear back about the company's decision right away. It’s easy to apply in as little as 5 – 10 minutes.

    • Support: Their auto-loan specialists provide customer support in a myriad of forms, including online chat, phone, and e-mail. This makes it convenient for customers to receive support no matter what method of communication is best for them.

    by Emma Simon ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Emma Simon is dedicated to creating accurate and valuable content that helps consumers make difficult decisions.

    Wells Fargo Auto Loans Company Information

    Company Name:
    Wells Fargo Auto Loans
    P.O. Box 29704
    Postal Code:
    United States