Wells Fargo Auto Loans

This department is entirely incompetent. Avoid them at all costs. I wouldn't wish my worst enemies to have to do business with these scumbags. I have been waiting for them to "process" a warranty refund for 3 months. I've talked to five representatives all of which advised that the refund is "processing".

My husband bought me a car as a gift. 20000.00 loan. He passed away from cancer. I paid down to 4200.00 and had trouble due to covid. They refused to discuss with me, only my dead husband. They took the car like a thief in the night. DO NOT DO BUSINESS WITH THEM. No compassion...

They recently repossessed my vehicle a week before Christmas. It was 2 months past due and I had just got a new job after losing a great job due to covid. They weren’t even willing to work with me. They said I ran out of referrals and there’s absolutely nothing they can do. I owe less than a year on a $30k vehicle so by taking my vehicle they come out with a lot of money. These people have no heart. You would think they would need more generous during a deadly pandemic. I’ve had nothing but issues in the 5 years of dealing with them. STAY AWAY!!!

Wells Fargo Auto clearly states that if your account is three months ahead, future payments will go to principal only. My account is four months ahead, I paid another payment a week ago. To my surprise, the payment was charged interest. I screamed. I called Wells Fargo and was told that it was a computer error. The representative corrected the payment, but now I refuse to make any more online payments.

Confusing accounting practice used by Wells Fargo. Making principal payments is frustrating. As the company has had to make reversals to ensure my principle payments do go to principle. So very frustrating.

After submitting all corresponding documents showing Eastern's Auto committed the fraud Wells Fargo also determined it happened. After months of waiting and the final determination was Wells Fargo will credit me $25 or dealership agreed to cancel the loan and take the truck back but I was out all the payments made thus far? What?!? I asked from day 2 after purchase was made and realized what occurred I wanted to cancel the loan. Ultimately they held up to their reputation of unethical business practices towards their clients siding with the dealership who committed the fraud. Beware, go get financing elsewhere!!!

Wells Fargo Auto Loan department is very poorly done. I have been waiting for a lien release letter form from them for 4 month. I have called asking about why I have not received the letter yet. I can not get tags updated without it. I have a car I can not drive with expired tags. Every time I call they said they will overnight the letter to me since they have been sending it to a address that I told them I have not lived at in 3 years every time I call. I would not recommend financing with Wells Fargo if they can not get the documents to you or even a title mailed to the correct address.

I hope there is an option for PRINCIPAL ONLY PAYMENT ONLINE! Every time I called and specifically told the agents I want to make a payment towards the PRINCIPAL ONLY, they posted it wrong EVERY SINGLE TIME! And put it on the advance months payment. I need to call them AGAIN and tell them to adjust it because they POSTED it WRONG! We worked hard for every penny we got, the DAILY interest rate is big deal to us. (I know you don't care about it.) We pay you right, please do your job right as well!

High interest rates, offer lower interest but add on to the loan, deceiving and dishonest. Do not get a auto loan through Wells Fargo! Paid payments on time for 5 years and my last payment was doubled. When I called to pay I was told it would be ok to break the payment in 2 and now I have a late payment on my credit from them over a 100. Dollar balance. So ridiculous!

Wells Fargo Auto and Wells Fargo in general are crooks period. I have never been late on a truck payment and I get a call that my account was thrown into collections for a non payment in May 2020. I showed them a photo of the check being cleared by my bank by Wells Fargo Auto, the receipt of the branch in Cedar Park tx that Manager Ann took in and said she would have it cleared up in 48 hrs and would follow back up with for confirmation. A week has gone by and still getting collection calls from Wells Fargo Auto.