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Wells Fargo Auto Loans

Wells Fargo Auto Loans
Overall Satisfaction Rating 1.35/5
  • 5 stars
    7
  • 4 stars
    6
  • 3 stars
    7
  • 2 stars
    1
  • 1 stars
    151
Based on 172 ratings submitted in the last year

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Wells Fargo Auto Loans Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 6, 2020

Wells Fargo Auto Loan department is very poorly done. I have been waiting for a lien release letter form from them for 4 month. I have called asking about why I have not received the letter yet. I can not get tags updated without it. I have a car I can not drive with expired tags. Every time I call they said they will overnight the letter to me since they have been sending it to a address that I told them I have not lived at in 3 years every time I call. I would not recommend financing with Wells Fargo if they can not get the documents to you or even a title mailed to the correct address.

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 7, 2020

I hope there is an option for PRINCIPAL ONLY PAYMENT ONLINE! Every time I called and specifically told the agents I want to make a payment towards the PRINCIPAL ONLY, they posted it wrong EVERY SINGLE TIME! And put it on the advance months payment. I need to call them AGAIN and tell them to adjust it because they POSTED it WRONG! We worked hard for every penny we got, the DAILY interest rate is big deal to us. (I know you don't care about it.) We pay you right, please do your job right as well!

3 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 1, 2020

    High interest rates, offer lower interest but add on to the loan, deceiving and dishonest. Do not get a auto loan through Wells Fargo! Paid payments on time for 5 years and my last payment was doubled. When I called to pay I was told it would be ok to break the payment in 2 and now I have a late payment on my credit from them over a 100. Dollar balance. So ridiculous!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 9, 2020

    Wells Fargo Auto and Wells Fargo in general are crooks period. I have never been late on a truck payment and I get a call that my account was thrown into collections for a non payment in May 2020. I showed them a photo of the check being cleared by my bank by Wells Fargo Auto, the receipt of the branch in Cedar Park tx that Manager Ann took in and said she would have it cleared up in 48 hrs and would follow back up with for confirmation. A week has gone by and still getting collection calls from Wells Fargo Auto.

    I called the branch and no longer is there and Allysa ** covering for me would follow up with me in another week. The teller at the branch said they are two separate entities and they don’t have anything to do with their own affiliate. These people are crooks and should be shut down. They already have been associated with fraudulent opening fake accounts for their own benefit. I will take this to the highest level to make them pay for stealing money from their own customers! Do not use this bank for anything! Avoid at all cost!!!

    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 23, 2020

    I am self employed and they gave me my first car loan when others turned me down. They gave me a decent rate, and there were no hassles. I paid off my car loan a year early and I received my title in about 2 weeks without having to do anything on my end. There were a few times I was past 10 days late and I just paid the minimal fee. No big deal. That was part of the loan agreement. Other than that, just paid everything on time and there were no issues. I'd go with them again if need be.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 20, 2020

    If I could give Wells Fargo Auto 0 stars I would. They are by far the very worst auto loan company I have ever dealt with. I do not recommend anyone to use this company. Save yourself the heartache and choose another company!! They care nothing about customer satisfaction!

    6 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: May 4, 2020

    Got WF loan several yrs ago when I had to replace my car. Every payment was on time & more than min because I set up auto-payment. WF never applied add funds to balance, default is against next payment. (Why is there no option for this when you set up your payment???) Still, I kept plugging along... Finally, paid car off 1 year early. Rec'd title and lien release fast-ish (2 weeks or so), but it's been 60 days and they STILL have not reported my loan paid to the credit agencies - so it's hanging out there for 2 months that I've made zero payments on my car loan. No CS unless you call - wait times are ridiculous. Sad since I've had a WF bank account for 20 + years and I still can't get decent service. My next car I will try to get a loan from ANY ONE else.

    5 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: April 11, 2020

    Gave me a low interest rate even though it was my first time financing a vehicle. They are lenient and understanding when times are tough. Honestly they have treated me better than what I have deserved. I recommend them 100%.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 27, 2020

    I called customer service department this morning to request a lien release on my auto title account. I spoke with Ann in customer service who shared with me that my account was in fact paid in full and closed. I requested a lien release and she told me she couldnt to that and that I needed to speak with customer service in the title department. POOR CUSTOMER SERVICE!!!

    So she patched me through to Josiah who informed me that I would have to wait 7 days to make sure my funds cleared or I could email a copy of my bank statement showing it has cleared. Ann had already told me my account was paid and satisfied in full and closed early If I may add! I requested to speak with a supervisor and Josiah put me on hold. No one ever came on the line so after 20 min I hung up. This is not good customer service. All I need is a lien release so my daughter can put her vehicle in her name. We have the title and we have signed it over our daughter. This will is the last loan we will use Wells Fargo Dealer Service for! They refuse to release lien for 7-10 days even though the account has been paid in full.

    7 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Feb. 23, 2020

    After my car was totaled and insurance paid I had a 2 pay balance. Paid one and tried to split second. Wrote check for half and mailed. 3 days later they take remaining amount!!!! BS Didn't want to do anything to help. Associates are useless as is the whole company. DO NOT utilize them.. Plenty of places to go. Thieves!!!!

    9 people found this review helpful
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    Wells Fargo Auto Loans author review by Lauren Fix

    Wells Fargo is one of the most widely recognized names in the finance and lending world. They have been in business for over 20 years and have a large, nationwide team.

    • Low rates: Wells Fargo is known for being able to offer customers with good credit histories loans with extremely low rates compared with other auto loan companies. Current customers of Wells Fargo Bank can receive discounted rates.

    • Refinancing: In addition to securing loans, they also help applicants manage their payments and find ways to lower their monthly payments.

    • Auto equity: Wells Fargo helps customers to get a loan for debt consolidation using the equity of their car.

    • Easy application process: The company makes it easy for customers to apply online with a simple online application form that only requires minimal personal and financial history information. This allows applicants to hear back about the company's decision right away. It’s easy to apply in as little as 5 – 10 minutes.

    • Support: Their auto-loan specialists provide customer support in a myriad of forms, including online chat, phone, and e-mail. This makes it convenient for customers to receive support no matter what method of communication is best for them.

    by Lauren Fix Auto & Finance Contributing Editor

    Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

    Wells Fargo Auto Loans Company Information

    Company Name:
    Wells Fargo Auto Loans
    Address:
    P.O. Box 29704
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85038-9704
    Country:
    United States
    Phone:
    (800) 559-3557
    Website:
    www.wellsfargo.com