Wells Fargo Auto Loans

This company has something they call “simply interest” but it’s far from simple! They charge you for a auto loan as if you are paying a credit card! And they don’t tell you how to avoid this additional interest. It’s very predatory and it’s designed to keep you paying well beyond the loan's term.

They are so upset that I’m ahead on my loan. They keep sending letters and crap making it like I’m behind and there may be fees etc. Never late and now I’m gonna pay it off. I would never recommend this crap company.

A representative called me back on June 22nd about the status of my account because a payment wasn't made for the month of May. I was aware of the payment not being made because I was going through a financial hardship. I then proceed to ask the rep for payment assistance mainly a payment deferral for 3 months. Which is out of the ordinary for me being that I always make my payments on time or before they were due in the whole 2 1/2 years I have had my auto loan.

I called to report Fraud on 5/10/2021 and sent affidavits and DOJ letters regarding fraud by my ex wife to email they gave me. I never heard back. I followed up 6/15/2021 by calling & Erica the CSR told me they don't have my email but said my ex wife called on 5/12/2021 which raised a RED FLAG that they told her I sent information regarding FRAUD. I was transferred to Angela ** who was VERY RUDE & wouldn't allow me to speak just kept over talking me. I asked for the email address to the FRAUD dept because she claim the email address I was given was wrong. She would never give me the correct email address I asked for. She just kept asking me what type of fraud? I said regarding my auto loan because this is the auto loan dept.

Please help me understand how Wells Fargo can misplace money from overpayment of loan payoff and misplace proceeds of canceled warranty refund after both checks have been crashed and stamped pay to the order of Wells Fargo. Since April 29, 2021 I've been waiting for $1,046.13 that's due to me. My case has been isolated to the office of the president (Wells Fargo) Senior level of consumer support, but weeks later nothing resolved. Perhaps a Bank that can't handle checks and balances shouldn't be in the financial profession. I guarantee you Wells Fargo would've waited this long for late loan payment without daily phone calls and accessing interest, late fees, and penalties. Never again will I do business with Wells Fargo. Consumers beware.

I recently refinance my car loan with another company for a lower interest rate. I called the Dealer and canceled my GAP insurance. They said Wells Fargo is responsible for the refund and they will send it in the mail. Three months later and I call Wells Fargo and they told me to contact the Dealer and it wasn't their responsibility. At this moment I am very frustrated so I call the Dealer and spoke to the Finance Manager who was wonderful. She said she would call them and take care of it. Well she calls and after a back and forth they finally admit that they are responsible for the refund but very rudely tells us to read the contract because they have 120 days to issue the refund. Never get a car loan through this company. I have never had trouble getting a refund for Gap insurance before. I just hope I get the refund back from them.

This department is entirely incompetent. Avoid them at all costs. I wouldn't wish my worst enemies to have to do business with these scumbags. I have been waiting for them to "process" a warranty refund for 3 months. I've talked to five representatives all of which advised that the refund is "processing".

My husband bought me a car as a gift. 20000.00 loan. He passed away from cancer. I paid down to 4200.00 and had trouble due to covid. They refused to discuss with me, only my dead husband. They took the car like a thief in the night. DO NOT DO BUSINESS WITH THEM. No compassion...

They recently repossessed my vehicle a week before Christmas. It was 2 months past due and I had just got a new job after losing a great job due to covid. They weren’t even willing to work with me. They said I ran out of referrals and there’s absolutely nothing they can do. I owe less than a year on a $30k vehicle so by taking my vehicle they come out with a lot of money. These people have no heart. You would think they would need more generous during a deadly pandemic. I’ve had nothing but issues in the 5 years of dealing with them. STAY AWAY!!!

Wells Fargo Auto clearly states that if your account is three months ahead, future payments will go to principal only. My account is four months ahead, I paid another payment a week ago. To my surprise, the payment was charged interest. I screamed. I called Wells Fargo and was told that it was a computer error. The representative corrected the payment, but now I refuse to make any more online payments.