Wells Fargo Auto Loans Reviews

They loan money, I needed to borrow money. That is the extent to the positive. The negative is the interaction with customer service AFTER I paid off the loan. They sent a letter of lien release and the title to the vehicle, but the TITLE has my name spelled incorrectly. The only response from them is that the loan is closed and it is out of their hands, I will have to go the the DMV to modify the title myself. The worst part is that the representative on the phone was very dismissive and kept telling me that it is my title now, so they have nothing to do with the spelling. He kept saying, "The loan is closed and the title is yours, so you will just go ahead and do a modification," it is not their problem but mine. An unpleasant experience that will force me to avoid this bank in the future.

I just want my car loan to be settled out so I never have to call this company again. I literally am trying to get a new car after I had a total loss collision, but they’re so slow and incompetent it is ridiculous. I got anxiety before I have to call them every time because I know it’s gonna be a hot mess. I knew I was gonna be on the phone forever trying to explain the same thing over and over and over again. Some of them don’t even understand what you’re saying and you can’t understand what they’re saying. I would never trust this company to handle anything of mine ever again. It came to a point that I was basically doing their jobs because they didn’t know how to do it themselves. Called almost every day and got a different answer about the same question. Had I known that they were so awful, I would’ve turned it down when they offered me a loan.

I started my loan with them in 2019, set up automatic payments, and paid every single month consistently through 2026 without missing a beat. Then in 2025, they changed my monthly due date without proper clarity, which led to them adding extra interest charges month after month for an entire year. When I reached out and asked them to correct it and remove those charges, they refused. No accountability, no real customer support, just short-sighted decisions that clearly show they don’t value long-term customers. After years of on-time payments, this is how they treat you. Completely unacceptable — and definitely not a bank I would ever recommend or deal with again.

Avoid like the plague. Process is terrible and dated. Rates are not good enough to deal with the hassle over time. I get that you have to do what you have to do sometimes but strongly consider alternatives.

They are the most useless company. They don't know what they are doing. The worst auto loan company I have dealt with. Never again will I finance a car with them. Car was registered in one state. I cosign for my cousin but my name was never on the title. I ask for my name to be added to the title because my cousin unfortunately stopped paying on the loan and I had to pay since I consigned (never do this). I sent them the paperwork, they promised me that they were going to request title from DMV. Fast forward, idiots sent the request to one state when the car was registered in another and mind you, they sent it twice. The worst ever, make sure if you cosign, that your name is added before you leave the dealer. Another thing, never finance your car with a national bank if you can look for local bank.

Horrible people to deal with! $7500.00 sent by bank transfer & verified to address in letter form Wells Fargo Auto (Sioux Falls, SD). Wells Fargo Auto in Los Angeles can not find my money and being told account is overdue. I am being told Wells Fargo Auto in California can not communicate with Wells Fargo Auto in Sioux Falls Auto to find my money. Several calls with no help & total unconcern! If I ever get problem handled, I will pay account completely & never do business with Wells Fargo again!

Absolutely AWFUL customer service!!! Zero help, or direction. 0/10 for my rep "May." Just kept re-reading her script. She did not care one percent about my question or to help with a solution. I will never do business with them again. Unfortunately, I'm stuck with my auto loan for now.

As a Wells Fargo banking customer I am shocked at how horrible the wells fargo auto section is. HORRIBLE. My representative Olivia C is the absolute worst. My customer service experience has been so horrible I wish I could return my car. They are super slow, they are rude, Olivia is supposed to be a supervisor but she doesn't get anything accomplished. I don't think any other customer service can be this bad.

I let Wells Fargo handle my loan because I was buying a vehicle from out of state and that’s who the dealer recommended. They will not let you pay down the principal online he must call and request which I had to do twice. Then when I paid the loan off, it has been three weeks and nobody can tell me where the title is. Today I called and asked them to just send me a release of lien via email so I can go get my title from the state, they stated that is a process that takes 12 days to 2 weeks.

Wells Fargo held our car loan until 2015, when we paid it off. When we eventually traded that car in, Wells Fargo never sent the title and still refuses to 10 years later. In 2025, I had several discussions with them requesting the title that I paid for, but they refused to send it. They then refused to call me back to discuss the matter on multiple occasions. Unfortunately, I'm going to have to grt an attorney to see any movement and that will involve a lawsuit as well. DO NOT do business with Wells Fargo. They are predatory lenders that don't care about you, only your money.