Wells Fargo Auto Loans Reviews

I have spent 3 hours over the last 3 months trying to get a deferment on my account. They either do not want to help or don't know how to help. Neither is good for customer service- One deferment is allowed per year. I was granted this last month then it was reversed - without any explanation.

Customer service is a joke. Cannot get documents sent to me. Waiting 2 weeks now, was told it would be 5 business days however it took them 11 days to actually mail a document to me. Request to pick up in person instead and was told that isn't an option.

Be careful when financing with WELLS FARGO. They're crooks. When I make a payment, half goes to interest and the other half to principal. I've been paying for 5 years and the principal hasn't gone down AT ALL. And when you talk to customer service, they intimidate you. They're a lousy bank.

I had to file bankruptcy but affirmed my car loan. Wells Fargo removed my account from the credit bureaus. I had a perfect payment record for 5 years (not one late payment ) I with another year to pay. They refuse to send my account back to the credit unions until my car is paid off. A few months ago I was told that they had sent it back but they did not. Today I am told that they won't until my loan is paid off. I will not suggest this bank to anyone. They don't care about the customer when they could help, only when they want the money.

If pretending stops paying your loan, use Wells Fargo, they will never repossessed the car (in one year already), they never look for the car but change the address before! Has been more than one year and they not looking for the car.

Wells Fargo charges late fees on late fees and uses fancy terminology to cover up illegal billing practices. I've paid more than my car payment each month only to find out Wells Fargo has been erroneously billing me interest for five years. Every time I call a rep has a different story, then I'm told that it's up to the rep to waive fees and sometimes they don't want to. Alyssa H at the Complaints Management office in Sioux Falls is just a straight liar. The consumer protection board does nothing to help. Save yourself the trouble, they charge more interest than necessary, the car dealer gets interest kickback. There are better more honest banks out there.

I would give them a zero if I could! Paid off the loan and was instructed by the rep to call the local DMV to have the title sent to me. Waited on hold for 45 minutes to get a rep and she laughed at me and said, "The lien holder has the title and they tell you to call us because they lost it." I then called WF and they told me it was sent out. 30 days later still no title. They offered a lien release after I suggested it be sent certified mail (why are titles not sent with a tracking number??!!). They stated they sent it with a tracking number and I would receive it today.. Nothing!

Updated on 07/24/2024: Liars!! Stolen truck 4/16. Took 6 weeks to get a letter of guarantee for insurance company. Was old by TWO reps not to worry, loan would be reverted to date of loss. Just learned that is not true. Daily finance until paid in full by Gap. It is now latter part of July. They are charging finance for 3 months. BEWARE.

I had a vehicle financed through a dealership 5 yrs ago and Wells Fargo Auto finance my vehicle. It has been the worst bank to finance my vehicle!! My vehicle that I financed with Wells Fargo Auto will finally be paid for in July 2024 and I will be glad to get rid of these folks and not having to make a monthly payment!! They have been the worst!!

Avoid Wells Fargo auto at any cost! They want all your money and don’t want you to lower your principal. Every time I make a payment I pay more to lower my interest but they keep putting the extra money towards the next month's payment. They will give you different excuses every time you call them. I’m tired of them. No one should ever use them for anything. I’ll be glad once I’m done with them. It will be my last time.

I had my auto loan with Wells Fargo and I made my Feb car payment and paid off my loan early on the 6th of March. They charged me what the March payment would have been for that payoff amount. I paid this off 2 years early. I spoke with the complaint department and it was like talking to a wall. Do not ever use this bank.

My car was hit and deemed a total loss by my insurance company on April 4th, 2023. My insurance company reached out to Wells Fargo for a letter of guarantee and payment amount of car. Long story short it took Wells Fargo over 3 months to get this letter of guarantee and the payment amount correct. They kept trying to get more money from my insurance company. Finally, the correct amount was paid by my insurance company on June 22. My portion of what I would owe was sent to me on July 17 and I paid it the same day it was sent to me on July 17. Wells Fargo then tried to say that I owed them late fees when I did not since they were the ones for over three months holding up the process of the account being taken care of.

For a year my loan payments were made on time each and every month. Two and a half months after a no-fault accident I still can not get the paperwork my insurance company needs from Wells Fargo for them to pay off the car. In addition to the numerous times State Farm has contacted Wells Fargo on my behalf, I have also been on 4 3-way calls between State Farm and Wells Fargo to request the information. On 1/17/23 I was told it would be 3-4 business days for processing. On 2/6/23 I was again told it would be 3-4 business days to process.

Wells Fargo Dealer Services is responsible for document withholding, they prevented me from registering vehicle in timely manner. There was no alternative, their actions were directly required for me to register my truck. They refused, and stated that is not their policy. 10 months is unacceptable to pay all expenses on a vehicle that I can't use. My business plan of my logistics business failed because I could not buy a second truck while the first one sat unusable. May 29, 2021 purchase date, March 16, 2022 Legally registered and titled. Not to any fault of my own as I pursued registration of my truck with extreme efforts in hopes to resolve internally with Wells Fargo Auto, or better known as WELLSFARGODEALERSVCS or Wells Fargo Dealer Services.

I was a member for a little over a year for my car, it was a miserable year. I had to transfer my loan to navy federal. Unfortunately in the process of transferring my loan I went to multiple banks and they refused to accept the check because it wasn’t in their name which is trivial. Then the check didn’t match the amount of the loan, one bank thought it was fake. I was completely astonished by the level of ignorance in one place. After two months of back and forth they finally accepted the same check from 2 months ago and now I have an extra balance of 600$ in interest. Due to that interest they are refusing to hand over the title to the bank that I’ve been paying to for over a year. They are claiming they made no error and that it is my fault that they refused to a check that wasn’t in their name.

Updated on 07/02/2022: Well here I go again. Wells Fargo an employee name Corina, sweet girl was trying to work with me to get my car back. I told her my attorney and I would agree to try to stop payment on that cashier's check and sent out another one if my car was returned today or by Tuesday. She tried to help me do that but the redemption dept said no! They want more money now. I called them and the girl was so rude kept telling me she wanted over 18000 now before they would give back the car because they didn't receive the money and I go my bank statement shows you did.

Worst company to ever finance a loan through. They’re charging me $5.32 a day just to have a loan with them and they’re horrible. Don’t do it. Go with somebody else if you have a chance. They sick so bad.

Avoid at all costs. They will continually mess up your auto-pay and they love to scam consumers out of late fees. Not a surprise given all the news this company constantly receives. This company should be investigated and shut down.

This company has something they call “simply interest” but it’s far from simple! They charge you for a auto loan as if you are paying a credit card! And they don’t tell you how to avoid this additional interest. It’s very predatory and it’s designed to keep you paying well beyond the loan's term.

They are so upset that I’m ahead on my loan. They keep sending letters and crap making it like I’m behind and there may be fees etc. Never late and now I’m gonna pay it off. I would never recommend this crap company.

A representative called me back on June 22nd about the status of my account because a payment wasn't made for the month of May. I was aware of the payment not being made because I was going through a financial hardship. I then proceed to ask the rep for payment assistance mainly a payment deferral for 3 months. Which is out of the ordinary for me being that I always make my payments on time or before they were due in the whole 2 1/2 years I have had my auto loan.

I called to report Fraud on 5/10/2021 and sent affidavits and DOJ letters regarding fraud by my ex wife to email they gave me. I never heard back. I followed up 6/15/2021 by calling & Erica the CSR told me they don't have my email but said my ex wife called on 5/12/2021 which raised a RED FLAG that they told her I sent information regarding FRAUD. I was transferred to Angela ** who was VERY RUDE & wouldn't allow me to speak just kept over talking me. I asked for the email address to the FRAUD dept because she claim the email address I was given was wrong. She would never give me the correct email address I asked for. She just kept asking me what type of fraud? I said regarding my auto loan because this is the auto loan dept.

Please help me understand how Wells Fargo can misplace money from overpayment of loan payoff and misplace proceeds of canceled warranty refund after both checks have been crashed and stamped pay to the order of Wells Fargo. Since April 29, 2021 I've been waiting for $1,046.13 that's due to me. My case has been isolated to the office of the president (Wells Fargo) Senior level of consumer support, but weeks later nothing resolved. Perhaps a Bank that can't handle checks and balances shouldn't be in the financial profession. I guarantee you Wells Fargo would've waited this long for late loan payment without daily phone calls and accessing interest, late fees, and penalties. Never again will I do business with Wells Fargo. Consumers beware.

I recently refinance my car loan with another company for a lower interest rate. I called the Dealer and canceled my GAP insurance. They said Wells Fargo is responsible for the refund and they will send it in the mail. Three months later and I call Wells Fargo and they told me to contact the Dealer and it wasn't their responsibility. At this moment I am very frustrated so I call the Dealer and spoke to the Finance Manager who was wonderful. She said she would call them and take care of it. Well she calls and after a back and forth they finally admit that they are responsible for the refund but very rudely tells us to read the contract because they have 120 days to issue the refund. Never get a car loan through this company. I have never had trouble getting a refund for Gap insurance before. I just hope I get the refund back from them.

This department is entirely incompetent. Avoid them at all costs. I wouldn't wish my worst enemies to have to do business with these scumbags. I have been waiting for them to "process" a warranty refund for 3 months. I've talked to five representatives all of which advised that the refund is "processing".

My husband bought me a car as a gift. 20000.00 loan. He passed away from cancer. I paid down to 4200.00 and had trouble due to covid. They refused to discuss with me, only my dead husband. They took the car like a thief in the night. DO NOT DO BUSINESS WITH THEM. No compassion...

They recently repossessed my vehicle a week before Christmas. It was 2 months past due and I had just got a new job after losing a great job due to covid. They weren’t even willing to work with me. They said I ran out of referrals and there’s absolutely nothing they can do. I owe less than a year on a $30k vehicle so by taking my vehicle they come out with a lot of money. These people have no heart. You would think they would need more generous during a deadly pandemic. I’ve had nothing but issues in the 5 years of dealing with them. STAY AWAY!!!

Wells Fargo Auto clearly states that if your account is three months ahead, future payments will go to principal only. My account is four months ahead, I paid another payment a week ago. To my surprise, the payment was charged interest. I screamed. I called Wells Fargo and was told that it was a computer error. The representative corrected the payment, but now I refuse to make any more online payments.

Confusing accounting practice used by Wells Fargo. Making principal payments is frustrating. As the company has had to make reversals to ensure my principle payments do go to principle. So very frustrating.

After submitting all corresponding documents showing Eastern's Auto committed the fraud Wells Fargo also determined it happened. After months of waiting and the final determination was Wells Fargo will credit me $25 or dealership agreed to cancel the loan and take the truck back but I was out all the payments made thus far? What?!? I asked from day 2 after purchase was made and realized what occurred I wanted to cancel the loan. Ultimately they held up to their reputation of unethical business practices towards their clients siding with the dealership who committed the fraud. Beware, go get financing elsewhere!!!