Walmart MoneyCard Reviews
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About Walmart MoneyCard
The Walmart MoneyCard is a prepaid banking card. The card includes a variety of features such as cash back rewards at Walmart.com, Walmart Fuel Stations and Walmart stores. The card has no fees at Walmart locations, and it has a mobile app that lets you track your purchases and deposit funds into your account.
Visit www.walmartmoneycard.com- Cash back on Walmart purchases
- 2% APY annually
- Up to four free family accounts
- No fees only at Walmart locations
- Numerous fees
Walmart MoneyCard Reviews
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Updated review: Feb. 20, 2020
They called me right away and resolved everything!
Original Review: Feb. 5, 2020
I am extremely disappointed with this card. I had to get a replacement card and because I never received my personalized card I can't get any money from my account. I went through hell to speak with a live person and when I finally did all they said was, "Wait for your new card." It's almost been a week and I'm just about to have nervous breakdown because at this point I have know clue how I'll feed my kids or put gas in my car until the card get here.
Hello Shuntel,
It was a pleasure speaking with you earlier today. We’re glad that we were able to address the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you,Green Dot Bank
Reviewed Feb. 5, 2020
Updated on 02/12/2020: Sure is funny that every response from this company is the same. I never got any call from them, as I’m sure every other person that has had an issue hasn’t either. They’re thieves. You better hope there’s never any fraud on your account because they will never help you. They’ll always deny your claim. They’re out for money not for their customers. Definitely would not recommend.
Original Review: Great if you have no issues ever, but as soon as you do, you might as well forget it. I had 3 unauthorized charges on my Green Dot Card, so I tried to call. Of course it’s impossible to get past the automated system. I filed a dispute online and they have done nothing. I need that $ back. They couldn’t care less. I call and call. When I get someone they speak NO English so it’s useless to even call. They cancelled my card, completely understandable, but now the $ that was on that card is just there. I can’t access it. It’s been days and they still haven’t even sent my new card. I have family accounts for my kids and they won’t even let me transfer that $ to either of those cards! I need my $ and the $ that was unauthorized and taken out of my account. They aren’t doing anything at all. I have kids. They like to eat. I think it’s time to just get a different card. This is ridiculous! No help or care for customers at all.
Hello Nikole,
We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!
Thank you,Green Dot Bank
Reviewed Feb. 5, 2020
I bought a Walmart money card when I started my new job in December of 2019. I received 2 direct deposits on the card and after the 3rd direct deposit from my employer to the card, green dot put a hold on my account. My rent is now late and it costs $85 per day. I’ve had to get loans which is costing me more in interest as well. I have an entire family to feed and no food! I don’t get food stamps. The card is in my fiancé’s name which normally isn’t a big deal. Green dot asked us to send in documents to verify a relationship between she and I since they were deposits from my employer. She pays the bills with the card. We were initially told It would take 2 business days to verify everything and take the hold off after submitting the documents on 2/1/2020.
Today is Tuesday 2/4/2020 and when I called customer service they said they forgot to process the documents and now I have to wait another 2 business days. They admitted it was their fault. Now I’m supposed to pay an addition $170-$255 in late fees? The place where I live is very expensive and I chose the money card because I can’t stand traditional banks charging overdraft and returned item fees. This has been a disaster. When my fiancé and I called customer service, they seemed as though they didn’t care about our money. After we called multiple times to verify that everything is on the right track, they started ignoring our call. The call won’t go through! We’re beyond frustrated, I have $2,281 in that account and after reading these reviews it only makes it worse. I’m strongly considering taking legal action if need be.
Hello Jessica,
Our records indicate that you spoke with a representative from our office earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you!Green Dot Bank
Reviewed Feb. 3, 2020
Purchased a new visa card and tried to register it. System states I entered the wrong information. Tried a different card. Same thing. No way to contact a live person to verify. Tried to chat, person stated there is no way to verify what was wrong. Tried to refer me to Green Dot website. Website referred me back to Walmart Money Card site. Need a live person.
Hello V,
Our records indicate that you spoke with a representative from our office. We’re glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you!Green Dot Bank
Reviewed Feb. 2, 2020
Getting Walmart MoneyCard is more convenient for me. I use it to transfer money on and pay my bills. Moreover, the fees are not so bad. It's $5 every so often, which is not too expensive.
Reviewed Feb. 1, 2020
I'm happy with Walmart MoneyCard. I wanted something different, so I got one. It's just a $5 fee to use the whole thing. You just go and get the money off the card and pay your bills. If I don't wanna spend it all, I just move from my default card online. I have the app and it's easy to use. I don't reload the card. There's a fee when you put money on the card, but direct deposits don't have one.
Reviewed Jan. 31, 2020
I have had a Walmart MoneyCard for years now & had very few problems. That is until now. Everything with my card was fine until I noticed in my app saying my new card was on the way. I contacted customer service because I didn't recall requesting a new card & my current card didn't expire until 2020. I was told by customer service that it was a replacement card automatically sent out due to the WAWA breach. So I think to myself... "OK.. Cool.. I go to Wawa regularly. Better safe than sorry." I then waited patiently for my card to arrive. That's when the serious issues began.
I try to activate my card via the app. & run into a problem with receiving the texted phone verification code. This brought the activation process to a screeching halt. I tried over & over to resend the phone verification text so I could complete the activation process to no avail. I tried through the app, over the phone and online. I was unable to receive the texted code to my phone via any of these methods. Thinking it might be an issue with the shortcode causing the text to be blocked. I then called my phone service provider to ensure I don't have shortcodes blocked on my phone & did several tests to ensure the issue was not with my Phone, Phone Provider, or settings.
I then proceeded to call you guys at the customer service number provided for the Walmart moneycard. I explained my issue & was just transferred to the automated activation system despite me telling them I was unable to verify it via that method. I called a few more times trying to get help with tech support stating "I DID NOT WANT TO BE SENT TO THE AUTOMATED SYSTEM" only to be transferred back to the automated system that I told them wasn't working & didn't want to be sent to it!
After repeated calls to you guys providing nothing but a runaround, I finally got a customer service rep to actually listen to my issue & try to help me with it. (I think her name was Rachel) Unfortunately, she was very limited as to what she could do for me. I was informed that there is no way to be transferred to a tech support representative & that she had to send it in an email & I wouldn't get a response for about 2 days.
This puts me in a very bad spot. According to her, when I tried to activate my new card, it voids my other card, so I now cannot use that card. I can't get my new card activation completed without the texted phone verification code that I'm not receiving. so at the moment, I cannot access the funds via ATM with either card. The only way I can access the funds is if it's online using it as a checking account & that's only good for online purchases & such... That is no help when I need to withdraw gas money for my husband to get to work, or go food shopping.
I can't contact tech support directly & will have to wait to communicate with them via email. This is not acceptable to me at all. I needed this resolved ASAP & was provided with a runaround by a number of your reps just pushing me off onto an automated system I repeatedly asked them not to before I got finally got a rep that would even listen to me. This is the worst support I have ever experienced.
I feel bad for the rep who finally took the time to talk to me & help me as she could understand my frustrations given the situation & the prior treatment I received. She apologized numerous times for not being able to provide any more help than she could & that the tech support process would be so slow. She really did her best but was limited by the lousy "tech support" process & the inability to access any other way to provide any other assistance.
There really needs to be some way to verify & activate my card ASAP & a way to resolve an issue like this right away.. Not over email that will take days leaving me no way to access my funds other than online. At the moment, I have no clue how long I will have to wait before I can even get an email from you to find out if I can even get this resolved or not.
Hello Kristin,
Our records indicate that you spoke with a representative from our office. We’re glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you!Green Dot Bank
Reviewed Jan. 31, 2020
Buyer Beware!!! Do NOT buy a WalMart Money Card. We purchased a card to give as a gift right before Christmas. The person tried multiple times to validate the card and it would not let him. We also tried to validate the card and called and the customer service could not validate the card either. They said that they would turn it over to technical support and get back to me. That never happened. They WILL NOT give you a phone number or email to contact them about the problem. All you will get is an automated system. Very frustrating. The only way I was able to contact them was through Facebook Messenger. They did NOTHING. They said that I had to turn this over to the police and file a report. We were never able to validate the card at all. $350.00 down the drain. It is not right that you cannot even talk to a person or write an email.
Hello Ruth,
Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!
Thank you,Green Dot Bank
Reviewed Jan. 30, 2020
My fiance's card was destroyed by an atm. He had his check on there which was our money for Bills and groceries for the week. We tried to contact customer service and it was terrible! They did not help at all and we could barely understand what they were saying. He even spoke to a manager and got absolutely nowhere. They told us there was no way to get his money off of there except to get a new card which will take a whole week to get here. We now have no money to feed ourselves or our kids this week and our Bills will be giving us tons of late fees. We are both so angry I may never even shop at a Walmart again. He will not be using this card ever again and I will always tell people from now on to avoid using this. Very disappointed with everything and don't know how my family and I are going to survive the next week at all.
Hello Noemi,
We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.
Thank you,Green Dot Bank
Reviewed Jan. 30, 2020
I tried to make a debit card payment to my health insurance and I put the wrong zip code in the credit card info. The payment says pending in my statement but the charge was rejected yet Walmart is holding my prepaid money and won't release until next week. I would like to take legal action against this rule. Anybody else experience this same BS?
Hello David,
Our records indicate that you spoke with a Manager from our office. We’re glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you!Green Dot Bank
Reviewed Jan. 29, 2020
I like the card for the most part, however I'm always frustrated that there is no real consistency for when my pay will be deposited to my account. Especially after having it for months. That's my biggest and probably only real gripe.
Hello Austin,
Thank you for taking the time to review your experience with our card. Depending on the employer it can take up to two pay periods to receive your payroll via direct deposit. We value your business and we are always here to help, if there's anything else we can assist with please log into your account and chat with a live agent (available 24/7).
Thank you,Green Dot Bank
Reviewed Jan. 29, 2020
My experience with Walmart MoneyCard has been wonderful. Manage my finances has been easier in a lot of ways because having it is really convenient. In the past, my husband and I had been working in two different towns and if one of us needed money, we could put it on that card. Once in a while, I go into a store and put some money on it. Waiting in line is aggravating sometimes. I wish they had the option to do check deposits by mobile. I’m very satisfied with Walmart MoneyCard.
Reviewed Jan. 28, 2020
If you're looking to get your refund on a Debit card, THIS ISN'T IT. This is by far the worst prepaid card I have ever encountered. I received my cash advance on this card and whoa was I in for a surprise. The instructions clearly tell you it's a debit card. You have to download their app and then set up your account and make a pin for your card. WRONG! You have to wait for your permanent card to come in and make a pin. There are no cash back options because well and behold you do not have a PIN! So now your money is on Walmart's, Green Dot prepaid card and you have to wait 7 to 10 business days to get access to your money. So here we are only being able to use the card's credit option.
Now I have my permanent card. Awesome! I'm thinking easy does it right! I follow the directions but there is no money on the new card. Call customer service to get some guidance and well and behold, you need to take the temporary and permanent card into a Walmart where they will go ahead and transfer the funds from the temporary card to the permanent one. What an inconvenience. Now I have to make time out of my day to get this done and take all my money out so I can actually put it into my personal account. I don't think Walmart thought this through at all. It's 2020 Walmart and Green Dot. This should not be such a hassle. With all the technology in the world this should be handled remotely. Such a disappointment and inconvenience. Customer service was decent but my overall experience was horrible. I will NEVER use this card.
Hello Shade,
We were able to locate your account and attempted to contact you, but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.
Thank you,Green Dot Bank
Reviewed Jan. 27, 2020
My questions are not being answered. I am concerned that if I deposit my tax refund to my account that I will not receive it due to then amount. What is the maximum amount a Walmart card can deposit or have at one time? Please answer I've been hung up on three times by customer service reps.
Hello Cierra,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you,Green Dot Bank
Reviewed Jan. 26, 2020
I had a Walmart card that I put my paycheck on. I checked my balance on Saturday morning. There was $560 on my card. 30 minutes later I drove to a gas station, tried to use card @ pump it was declined & told me to see attendant. I went inside swiping card @ register. Card worked just fine & let me get $20 in gas. This was @ Love's truck stop in Domino, Texas. I next drove 30 minutes away to Texarkana, Texas to Books A Million, where my card was declined. I was able to make a $20 purchase. My intended purchases was for $50. I went to car & called balance on card where automated proceeded to tell me my balance was $7.00. I went through automated again to listen to recent transactions. It said I made 2 recent ATM charges in Austin, Tx. @ the time I was driving to Texarkana. I called & talked to "BOB" Who proceeded to tell me that I couldn't file a complaint because I didn't catch the scam in a timely manner.
We have finally got to file two complaints. Both were denied. We got scammed out of $520 & Greendot says we drove 379 miles just 1 way in 30 minutes. I might have a brand new car, but it doesn't have that kind of speed or gas mileage on $20. We sent statements, police reports, receipts to prove where we were @ time of ATM theft. Yet still denied. Beware of these card scammers, they are no better than the person or persons who stole my paycheck. This company DOESN'T work or care for you. Your money isn't guaranteed w/ this company. Customer service is an absolute nightmare. Trying to get a professional on the phone was like trying to herd cockroaches. If your money is ever scammed @ a gas pump or stolen online, You WON'T get your money back.
If there was a way I could get my money back I would love that. But as of now Greendot @ every turn has denied my claims, even though I've produced the evidence, proof of my purchase & what time & town I was in. Solid proof & police report from county sheriff's office was apparently not enough either. BUYERS BEWARE SPENDING YOUR $3.00 ON THIS CARD & PUTTING MONEY ON IT.
Hello David,
Our records indicate that you spoke with a Manager from our office. We’re glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you!Green Dot Bank
Reviewed Jan. 25, 2020
I love my card. Allows me earn cash back on what I spend with Walmart in store, online, at Murphy has etc. Also allows me to get my pay check early!! I have the freedom to pay Bills, rent, etc. You also can control account from app, follow transactions, turn card off and back on. It's great to have!!
Hello Eddie,
We're so happy to hear that you love your Walmart MoneyCard. Mission Accomplished! We do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features. Thanks again for being a loyal customer.
Thank you,Green Dot Bank
Reviewed Jan. 25, 2020
I have used Walmart MoneyCard for three years now and everything is good.
Hello Lisandra,
Thank you for taking the time to review your experience with us. We value the opportunity to help people with their financial needs and do our best to offer alternatives to traditional banks. Thanks for being a part of the Green Dot family.
Thank you,Green Dot Bank
Original Review: Jan. 25, 2020
This card has an initial 25 dollars loaded on it when purchased in December. I have been trying for 3 weeks to locate the initial money that was placed on this card and the service that I have received from the help center has been some of the worst I have ever experienced. I have spoken with three different employees on all three calls and each time I was forced to read 10 minutes worth of information to them only to be told that someone would be contacting me shortly. After I called the first time, I was told only to give them the information off of the receipt and they would research it and call me back. Nothing. So I called back only to be forced to give all of the information to them again and with the added request that I make a copy of my receipt and email it to them. I was told that I would hear from someone within 24 hours. Nothing.
I called back today and was asked to provide all of this information again and now I am told that the case was rejected because I didn't make a copy of the card's front and back and send this in with the receipt. I was irate. They are literally changing the requirements each time I call. I asked to speak to a manager and was told none were available and that one would call me back within 4 hours. Nothing. This is a scam plain and simple. I will be reporting this company to the Better Business Bureau for stealing my money. I don't know about the other responses that were positive on this site, but I can assure you that I have never dealt with such a crooked and disrespectful company. Stay away!
Hello Barrett,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you,Green Dot Bank
Reviewed Jan. 23, 2020
I've had no problems with my card. It's so much easier to get my money when need it & I have told many friends about it. How I get my money early too. I would keep telling my friends about it & hopefully I will get my daughter one too when she starts getting money.
Hi Christina,
We appreciate your feedback. As with any business, the greatest advertising that any company can have is word of mouth from a satisfied customer. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features!
Thank you,Green Dot Bank
Reviewed Jan. 22, 2020
Cannot wait until I am able to use the cashback I have banked thus far. App is easy and helps with budgeting and paying bills. However the best feature of my Walmart visa is, I can send anyone money from my account with my phone, without them having a card. So easy!
Hi Zoya,
We’re so happy to hear that you’re enjoying your Walmart MoneyCard and hope that it continues to service your every need. Thanks again for being a loyal customer.
Thank you,Green Dot Bank
Reviewed Jan. 21, 2020
Greendot has been a life saver. It's very simple, stress free, and user friendly, especially after having multiple issues with a national bank previously. I haven't had a single problem and have recommended it to others. It offers direct deposit, no charge for pulling money between savings and balance, notifications when your balance reaches a certain number, and they work with billing. I plan on sticking long term with them.
Reviewed Jan. 21, 2020
The card is amazing. I've had other bank accounts and would always have issues and concerns. And have not had one with this one. It is perfect and couldn't ask for much more. Although it's a prepaid card it works just like any other just in a lot better way. The fact it has its own vault you can access at any time works just right for me. Being able to lock it if you are worried about money coming off or someone taking it is also just as well. I do not plan on ever getting a different card or bank account.
Reviewed Jan. 20, 2020
I never received my other debit card for the other account I have. I called several times to inform Walmart Money Card and was assured I'd receive it and never did. Additionally, it is a language barrier when I tried calling. I had to use this card's account because I had no other way to receive money. This is unacceptable. I've never even heard of this happening.
Reviewed Jan. 20, 2020
I’ve had the absolute best experience with this Walmart MoneyCard from the two day in advance direct deposit to reloading money from almost anywhere. I recently ordered checks and I just used my first one and everything went well. But I do have one question. Is there a way to pre authorize a check in the app so I can make sure the money doesn’t get touch until the check gets paid off. Other than that I’m completely satisfied. Thanks.
Reviewed Jan. 20, 2020
I have seriously loved using this card for anything. I wish it were free though to load the money when loading it at a Walmart location or using an atm at Walmart. But it doesnt matter. Either way I'm going to continue to use this card as long as they will let me. Thank you so much. You guys are doing good so stay on this track and you will be golden.???
Reviewed Jan. 20, 2020
The card is great. Easy to use. Love the option to personalize like putting my own pic on the card. Adding money on the card is easy. Ease of app to view balance. Log in using fingerprint. Easy to move money around stash and unstash. Direct deposit is quick. Various notifications options are the best. Love love the vault option. Monthly maintenance fee is reasonable free with a waive option on monthly deposits. Never once had a problem.
Reviewed Jan. 19, 2020
The monthly fee has gotten too high, along with most withdrawal fees. But actually really like the volt. Have had over a few problems and even mishaps when dealing customer service in the past, even been misinformed twice and that wasn't something I thought highly of personally, one time happened as soon as 3 months ago and I was almost ready to switch services with another over it. But overall I guess Ive been using the Walmart money card for many years now, I believe this is probably my first entry to win with the monthly drawing or winnings. Definitely have never won in all the years of using this card company or any Walmart services for that matter. Really don't expect to win now, but guess I still wanted to try and that's my opinion to whom it may concern.
Reviewed Jan. 19, 2020
The thing that I do not like is the fees. If I have to pay $3 to put money on the card each time even if several times in one week, then why do we also have a monthly fee? Beyond that, the card is very easy to use.
Reviewed Jan. 19, 2020
Good value and great perks. Very low monthly fee and stash option helps me to save up money. I've had no problems at all with the Walmart Money Card. Convenient locations with free ATM use at the Wal-Mart store is wonderful, and card is accepted everywhere.
Reviewed Jan. 19, 2020
I like my Walmart MoneyCard a lot, I wont change getting my government benefits on it. However I would like to know more information about transactions when I click on them, particularly the time of transaction. Also, I thought using the ATM in every Wal-Mart Money Center was free. I have been charged the $2.50 fee and I have no way of knowing how many times it's happened. It doesn't show up on the receipt or on the app, but it does come out of my account. If I choose to withdraw $20, I get a receipt for that amount and the $20 transaction shows on my account but there will be $2.50 just missing.
Reviewed Jan. 19, 2020
I went and purchased Walmart MoneyCard for payroll a couple years ago. With the direct deposit option, I get paid on the same day, which is cool and I pay bills all the time using it. I can also send money instantly through the supported Cash App. I’ve contacted customer service for a lost card and they normally get it to me fast. I’m gonna have to get a card because I lost mine two days ago, and I’ll be calling them soon to report.
Reviewed Jan. 18, 2020
I am very happy with my Walmart card. I have recommended it to several people. I have had Net Spend Krogers 123 reward and this Walmart is by far the best. Thank you guys. Keep up the good work. Only thing I might change would ATM fees.
Reviewed Jan. 18, 2020
I would have given it 5, but it has a couple of drawbacks. I like how I can get notifications and emails. I like the vault. As long I direct-deposit my paycheck, I don't have to pay the fee, which is better than my checking account. While it is mostly convenient and allows me to shop online while protecting my bank account, there are a lot of sites that won't take prepaid cards. While I CAN link it to my PayPal, not everyone takes that, either. I can't pay at the pump, and the occasion crops up I need cash and I'm not near Walmart, I have to pay two fees. For the most part though, it has been a very user-friendly experience.
Reviewed Jan. 18, 2020
Never had issues with it. Get paid faster and pay all my bills with it. No problem. I would recommend this card to anyone and the card app has a savings account that works perfect and you get cash back every time you shop at Walmart.
Updated review: Feb. 5, 2020
They ended up fixing the issue and I was able to use the card.
Original Review: Jan. 18, 2020
Bought a new WMC with a 500.00 initial load. Registered as usual and told my identity could not be verified and I was limited to in person transactions. No option to prove my identity, and even worse today trying to use the card in person it was declined. If I call the customer service number I’m told either my social is invalid or the card is invalid depending on how I try to access it. I cannot get through to a live person, and replies to emails are generic with the same information I was already given, such as I’m limited to in person transactions, even though I have stated multiple times that those also will not work.
Even the manager of the Walmart I purchased the card from could get no answers and got the same card invalid when he tried to run it, even though he could see through my online account the card balance and that it was registered. I have been given no option to validate my identity. No option for a return of my cash or even an option to transfer the money to my other WMC that I’ve had for years and deposited thousands of dollars on. I’m not in a position to lose this money, and I cannot believe there is not a person I can speak to, or even that whoever replies to my customer service emails can address my problems rather than supplying the same generic response. Learn from my mistake and be careful the amount you load until you are sure you will not have issues, or better yet find a prepaid card that at least has some sort of customer service.
Hello Brandy,
We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.
Thank you,Green Dot Bank
Reviewed Jan. 18, 2020
My fiancé had a Walmart MoneyCard and it has a vault that you can switch your money over to. If you lose your card and somebody else has one, you can send your money over to theirs. I like having this card.
Reviewed Jan. 17, 2020
26 dollars is missing from my account. Marcus was very rude and so was Rox. I have been with this card for 2 years. Never had a problem and now they say I'm not getting my money back. It was for hold for a hotel and I have never gotten my 2 percent with them. Marcus hung up on me.
Hello Melissa,
Our records indicate that you spoke with a Manager from our office earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you!Green Dot Bank
Reviewed Jan. 17, 2020
Awesome card. Enjoying cashback. Also, I like that I get paid a day early. Super convenient. Walmart cards are easy to use and the mobile app makes me very happy. I do not like that you have to call to update your address. Hopefully, that changes.
Reviewed Jan. 17, 2020
I really don't have a issue. Just a lot of retailers dont take the card. Due to it being considered a prepaid card. Nothing else. Also when you load the card you shouldn't charge 3.00. And there shouldn't be a minimum amount.
Reviewed Jan. 17, 2020
Best card. I think this has been the best thing Walmart could of come up with. Has help me a lot and help me save money and not going to overdraft fee. Thank you so much Walmart. Love the card. The only thing is that you guys should open more register at Walmart. It takes too much time waiting in line. Other than that you guys are amazing.
Reviewed Jan. 17, 2020
It has been a super convenient card to use, as long as I have my check deposited (which I get a day earlier than everybody I work with) all fees are waived. I also have earned about $10 in Walmart cash.
Reviewed Jan. 17, 2020
It is so easy and convenient to go to the service desk and withdraw money from your card for no fee. It truly does save time and money the real time action of withdrawal makes it easy to manage your account.
Reviewed Jan. 17, 2020
It does everything that I need out of a prepaid visa card and really let's me send money to my wife and kids without leaving my house and I really dont have to drive any where. Can watch tv and transfer money.
Reviewed Jan. 16, 2020
I have a great experience using the Walmart Moneycard. I recommend it to anyone looking for a way to get direct deposits. It is easier than having to deal with a bank. The app is really easy to use and you don't have to log in every time to see your balance.
Reviewed Jan. 16, 2020
The website is very helpful to check my balance. It also feels secure because it asks for a pass code every time I log in. I would like to have a card with a chip so that it is more secure when I purchase things.
Reviewed Jan. 16, 2020
I like having the account. I like being able to transfer money back and forth between me and my wife and anybody else I know that has a Walmart Money Card. It's what makes me keep the card. I tried to recommend this card anybody I know.
Reviewed Jan. 16, 2020
There should not be a monthly fee for those adding $250 a month on their card and the minimum amount to deposit on the card shouldn’t be $20. It’s a waste of time should I need to add smaller amounts.
Reviewed Jan. 16, 2020
Best banking system yet, yet my card falls apart month 9. Fair enough, but I need a new wo canceling the existing. Ideas? Also I have 35$ headed my way in cash back and changing cards can't jeopardize my sweet sweet reward!
Reviewed Jan. 16, 2020
The Walmart card has been very easy to load when needed. I've used direct deposit with no problem. I am able to verify purchases and credits at anytime via internet and customer service #. It's the best prepaid card service, in my opinion. I didnt have to rush out to Moneygram or Western Union to send money 400 miles away to help a friend in an emergency using the card. I can get money easily loaded from anywhere if ever necessary. I have never had any online purchase issues using my card.
Reviewed Jan. 16, 2020
Have had card with Green Dot since 2006. Very please with everything from customer service to early payday. Will very much recommend this to anyone. Have gotten my 2 adult kids to get one. They are very pleased.
D
Reviewed Jan. 16, 2020
Since when do we get charged for using the ATMS at Walmart which are Walmart atms. I needed to take money out and they charged me $2.50 each time. That is stupid. I had to use it 2 times today to get my cash and payed $5.00 to get my money. WHY. Other than that I'm very happy with my card.
Hello David,
We’d like to thank you for your feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can vary. Be sure to use the ATM locator within the app, to be able to locate fee-free ATMS. We hope this addresses some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!Green Dot Bank
Reviewed Jan. 16, 2020
I was looking for a little debit card within Walmart, and I saw the Walmart MoneyCard and bought it. I use it for day-to-day. I do direct deposit for just a small amount of money to have for the little extra stuff I have to do day in and day out. I love it for what I use it for. However, I recently took a job within the last couple of years where I make a lot less money than I made a few years ago and my direct deposit is $300. And I keep getting hit with that $5 monthly fee. I don’t like paying that $5 monthly fee. Because before, I used to put $500 on it and I didn’t have that monthly fee.
Reviewed Jan. 15, 2020
The last time I was at Walmart I noticed long lines and no one was working at the cash registers. I also notice some cashiers looking at their phones and there were some that was disrespectful. I have nothing else to add.
Reviewed Jan. 15, 2020
I called to change my billing address as I cant do it on the app or the website. The person who answered my call could not speak clear English or even say my name correctly. I asked to speak with her supervisor and she kept telling me they couldnt change my address without a bill in my new location. She told me this 3 times while I was asking for her supervisor. I finally hung up on her. Nothing got resolved.
Hello Brooke,
Our records indicate that you spoke with a Manager from our office. We’re glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you!Green Dot Bank
Reviewed Jan. 15, 2020
It's a very good card to have and ship with and can pay with it anywhere and spend at Walmart with no fee and get money I return when spend at Walmart and can pay all my bills online or self-pay without any worries and love the waived fee when you out enough money on account.
Reviewed Jan. 15, 2020
I have my job deposit a small portion of my check to card and I can use it anywhere. The only problem I experience with the card is when go to certain gas stations it will not work at the pump. I believe the reason is that they place a temporary hold/charge that exceeds what's on it which would force me to go to the cashier. The primary use is for saving for home projects or I can't spend what's in my primary bank account.
Reviewed Jan. 15, 2020
I have never had a bad experience using my Walmart card. The customer service is polite and helpful. Even the prompt for my card is professional and very informative. Any question I have had can always be answered through the prompt or customer representatives. I feel safe that my information is handled with the utmost privacy.
Reviewed Jan. 15, 2020
You can't use this debit card on Google pay, earning app, branch and many others. It is very inconvenient and quite annoying. If this could be fixed this would be a wonderful banking service to use but until then I feel that it is lacking.
Reviewed Jan. 15, 2020
I’ve had the Walmart Money Card for years now and I used to always get my paycheck direct deposited 2 days early. Ever since the New Year though it’s not like that anymore. It’s made things hard for my family now. Not sure what happened but I have the same job and the same card I’ve had since I started. Not happy with this card anymore.
Reviewed Jan. 15, 2020
I have a problem with paying such high fees when taking my own money out of an ATM. I don't feel its right that I have to pay to get my own money out. You could at least offer your customers 1 withdrawal for free each time money is deposited into their accounts. I have to deposit over $1000 each month so I don't pay a fee for putting my money in your bank. By doing so I pay even more money in ATM fees. It's almost like stealing money from people. I work hard for the money I have but in order for me to spend it I have to pay you to give it to me. It's out of hand. I'm glad the big wigs in your company can look themselves in the mirror everyday.
Reviewed Jan. 15, 2020
I should not be charged for going to the ATM listed on the app. I also should not be charged for depositing a check. I am currently looking for another bank due to so many extra charges. Please look into the matter and reconsider all of these extra charges.
Reviewed Jan. 15, 2020
Excellent service! Was advised of a compromise involving my card. A new card was sent in a timely manner. No interruption of service. Thank you very much! Would not hesitate to recommend. Love your bank because it is so convenient when I travel.
Reviewed Jan. 15, 2020
I haven't had any issues with my card. Other than not being able to find an ATM that won't charge me $3.50 each time to withdraw cash. I looked online and still can't locate a green dot friendly ATM near me. I'm overall satisfied with the use of my card.
Hello Andrea,
We’d like to thank you for your feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can vary. Be sure to use the ATM locator within the app. We hope this addresses some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!Green Dot Bank
Reviewed Jan. 15, 2020
Please tell me why I am getting a monthly service charge of $5.00 when I have a direct deposit of my retirement check. This charge causes problems when I pay the people I owe money to I don't receive my check. If I don't leave at least $5.00 to cover the fee then it is deducted from the amount I get each month and that leave's me short paying my bill's. I will be waiting for your reply. Thank you.
Hi Harry,
Our direct deposit feature allows customers depositing over $1,000 a month to have their monthly fee waived. For a brief overview of our direct deposit policy, you can visit the following url:
https://www.greendot.com/how-it-works/add-money/direct-deposit
Thanks again,Green Dot Bank
Reviewed Jan. 15, 2020
I am completely satisfied with the early direct deposit and the convenience. I've never had issue with receiving my money. And it's so easy to check my balance either online by phone. Customer service has always been efficient and polite.
Reviewed Jan. 15, 2020
I have not had any problems with the Walmart money card. I have enjoyed it. It helps me keep track of my money and I like the fact that I can earn money while shopping at my favorite store. I also enjoy getting paid a day early.
Reviewed Jan. 15, 2020
I have been very pleased with the ease of use, especially as far as the app goes. It’s very easy to save or “unsave”. Also, I have never had any problems using the card at any location. Which is not the case for most pre-paid cards.
Reviewed Jan. 15, 2020
Love getting my pay at least 2 days earlier and the cash back I earn when I shop at Wal-Mart. The only thing I would change is the ability to pay my bills with routing and account numbers. I would recommend this card to all my friends.
Reviewed Jan. 15, 2020
I’ve always enjoyed having my MoneyCard. I get paid on time and get little points when I spend at Walmart. I also have the app to keep me updated on my account, I really like my Walmart card. Thanks y’all!
Reviewed Jan. 15, 2020
I love my card and rarely have any problems with it. I recommend this card to everyone. I wish that there was a reward incentive for bringing in New customers though. The only other issue I have is that I have to wait in line at the service desk to load money, they don't load money at the lanes anymore.
Reviewed Jan. 15, 2020
All in all, I only have 1 complaint with Walmart Money Card services; every time direct deposit would come, almost immediately after, several unfamiliar charges of various amounts ranging from $1.69 - $39.98 would also be processed. The thing is I have no idea nor had authorized any such various charges, and tried to dispute them but always with no success, and when searching for the reason and/or source to these charges, I only met a dead end every time with no answer or clue or even ever a cease of said "mysterious charges"... Maybe it was something ordered online? Maybe it was some membership subscription fee that I simply don't recall? All other documented transactions provided ALL the information one would need - but not these unidentified, "third-party" charges ... I've lost close to $250-$300 total in gathered, unidentified, non-traceable, bogus and ** charges all together.
Reviewed Jan. 15, 2020
I've had zero issues while being a Walmart MoneyCard holder!! Checks are issued every Wednesday at my job. How nice it is to get paid like clockwork a day early!!! I just now noticed the option to do mobile deposits. ALTHOUGH I think having to wait THAT long for the deposit to go though just wouldn't work for me at all. But nice to have that option!!
Reviewed Jan. 15, 2020
It was ok at first and now every time I withdraw money at s atm it charges me twice. It use to not charge twice. I don’t know why it started doing that. I do lounge getting my money two days earlier but what’s the point if I have to withdrawal fees.
Hello Deneria,
We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!
Thank you,Green Dot Bank
Reviewed Jan. 15, 2020
Initiating direct deposit is easy. Retrieving funds is no fun. Not only do you have to pay a fee for each transaction with out discount at Walmart you have to wait in lines as there are NO ATMS. I also get have no idea where the rewards I get go. I am get message stating I’ve earned rewards but I don’t see them or know how to apply them to use. With all this said I love not being tied down to a over rated bank with ridiculous fees.
Hi Tiffany,
Thank you for taking the time to review your experience with us. We value your business and thank you for allowing us to assist you with your financial needs. Please go to Greendot.com and see our new Unlimited Cash Back Bank Account. It comes with unlimited 3% cash back on all online and in-app purchases! Also, in the app it allows you to locate free ATMs for withdrawing and retailers in your area to make free Mobile deposits. We’ll also waive the monthly fee in any month where you make at least $1,000 in purchases using your card.
Thank you,Green Dot Bank
Reviewed Jan. 15, 2020
I have nothing negative to say regarding my money card. It's super easy to use/load/online bill pay etc. I highly recommend your services to others who want to opt out of traditional banking accounts. I use my Wal-Mart money card on a daily basis.
Reviewed Jan. 15, 2020
Card works great for what I need to do with it. I pay my small bill & cover the cost for my eating. It do for covering my month to month bills. The need to be covered without me have to check that it is done. I need to be able to get online to check what is going on; I have tried many times to check online but have had trouble every time to get in.
Reviewed Jan. 15, 2020
Your system is stupid. I can’t get my money because my birthday was put in wrong and I can't talk to a real person to fix it. Now I have to close my account. You basically stole 200 dollars from me. ** you.
Hello Ebony,
Thank you for taking our call. Please reach out to us for further assistance, at your convenience. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you!Green Dot Bank
Reviewed Jan. 15, 2020
I love this card sooo much. So easy to use. The fees are not bad.... And you get cash back at end of year for shopping at Walmart. Love it. Love it. I've recommended it to all my friends. I use it every day.
Reviewed Jan. 15, 2020
Using my card is so easy and fast not just at Walmart. I love the rewards too. My deposit is always on time and if needed so easy to run into walmart and add a little extra. I have never used it on an atm but getting cash back anywhere is easy.
Reviewed Jan. 15, 2020
I am very happy with the decision I made to get this card. I have the perks of a bank without the commitment and that give me peace. I also love having the app and that there are multiple ATMs to use.
Reviewed Jan. 15, 2020
I don't like that it costs me money to add money to my card even though i have $1000 auto drafted every month. And that it costs me to use a Wal-Mart ATM. I don't like having to pay fees to use the card.
Hi Pamela,
Thank you for taking the time to review your experience with us. We value your business and thank you for allowing us to assist you with your financial needs. Please go to Greendot.com and see our new Unlimited Cash Back Bank Account. It comes with unlimited 3% cash back on all online and in-app purchases! Also, in the app it allows you to locate free ATMs for withdrawing and retailers in your area to make free Mobile deposits. We’ll also waive the monthly fee in any month where you make at least $1,000 in purchases using your card.
Thank you,Green Dot Bank
Reviewed Jan. 15, 2020
I have had a great experience using my Walmart Money Card. It is convenient and easy to use. The cash back savings are wonderful. I can’t wait to get my cash back savings next month! I would recommend this card to a friend.
Reviewed Jan. 15, 2020
I love my account. It serves its purpose with what I expect out of a card. I wish they could have more cards like this one. I am very pleased with it. Please continue making cards like this. Thank you.
Reviewed Jan. 15, 2020
It does what I need it to. I like the fact I can't overdraw it like a bank account. I get direct deposit which makes me happy and the fees are minimal. It costs me less than 10 dollars a month and I can pay my bills online and have had no issues with it. I recommend it to my friends.
Reviewed Jan. 15, 2020
I really haven’t had any problems at all with my money. It has been excellent and efficient. This is a great service and account options. Direct deposits on time get paid before a holiday truly great. I’ve never been more satisfied with an account than with this one. Thank you.
Reviewed Jan. 15, 2020
I’ve noticed that the winners from the prize savings aren’t acknowledged. Is there really a chance of winning $1000 for keeping money in the vault? I would also be able to transfer more money in the 24hr period. I would also like to be able to withdraw more money daily.
Reviewed Jan. 15, 2020
My only objection is being charged a monthly service fee even though I have direct deposit. I would like to see a reduced or waived fee when you have direct deposit. This would be a real advantage to my using this card.
Reviewed Jan. 15, 2020
My overall experience has been great. Really like the early pay feature. It really helps to know my SSDI will be there a couple of days early. This was a big blessing during the recent holidays. I recommend the card to all my friends.
Reviewed Jan. 15, 2020
My Walmart credit card is everything I want it to be and to earn points using it is more than convenient. I couldn't ask for a better credit card. It's handy and worth it for anyone who's looking to have a credit card of their own.
Reviewed Jan. 15, 2020
I like the security of the card and the fact it is accepted anywhere. I also like that you can have direct deposit. The app is convenient and easy to use. It is also nice that notifications are sent when money is deposited.
Reviewed Jan. 15, 2020
The convenience and use my Walmart card is easy to use and very easy to understand the use of terms and agreements. I like that it give you options to stash, what a good way to budget and save. I like being able to transfer my check and the rewards of spending using my money card.
Reviewed Jan. 15, 2020
I am very much enjoying using my Walmart card. There are no hidden fees or anything. I like the face that I am earning cash back from my purchases at Walmart. No issues with my card or account. Thank you.
Reviewed Jan. 15, 2020
You shouldn't charge a maintenance fee because you don't maintain anything. Not really. Other than that I think the card is great. I have been using Green Dot for years. You also need to upgrade your cards with chips like most credit cards are doing.
Reviewed Jan. 15, 2020
I really like the automatic deposit. The only thing I don't like is paying the $3 to put money on my card. I really like the rewards program. I haven't had it a year yet so I am not sure how it works to use your rewards.
Hello Deenia,
We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!
Thank you,Green Dot Bank
Reviewed Jan. 15, 2020
It's so convenient and easy to use. Everything from transfer of money to shopping online. My wife suggested it and like it a lot. Just need better notifications and ease of sign in options. You need to sign in way too much to check transactions.
Reviewed Jan. 15, 2020
Would be nice if the card worked with Apple pay. Also it's not supported by money lending apps. That being said, I really like getting my paychecks early and the waiving of fees since I have over 1000 dollars a month deposited.
Reviewed Jan. 15, 2020
The card is ok but it doesn't let use it at an ATM and doesn't let you know where you can actually use the card besides Walmart. It would be nice if the card would a list of locations where it can be used outside of Walmart.
Hi Charity,
Thank you for taking the time to review your experience with us. We value your business and thank you for allowing us to assist you with your financial needs. Please go to Greendot.com and see our new Unlimited Cash Back Bank Account. It comes with unlimited 3% cash back on all online and in-app purchases! Also, in the app it allows you to locate free ATMs for withdrawing and retailers in your area to make free Mobile deposits. We’ll also waive the monthly fee in any month where you make at least $1,000 in purchases using your card.
Thank you,Green Dot Bank
Reviewed Jan. 15, 2020
Everything has been a great experience so far. I am beyond happy to have chosen my Wal-Mart Green Dot card. I couldn't be happier. I have zero complaints about the card, services or the phone app. My hats off to your entire team.
Reviewed Jan. 15, 2020
USE: The card functions as described and has been generally accepted by retailers without exception. Only one retailer charged a fee for a cashback transaction. Also used for internet transactions without exception. COST: The only concern is the ongoing cost of using this debit card. The reload fee and monthly maintenance amounts to approximately $100 a year (before purchase offsets) on activity of about $9000.
Reviewed Jan. 15, 2020
I hate that this card is considered a prepay card with some businesses such as rental car places and is not accepted. I also hate that I have to pay to put cash on my card. I also hate that there is a service fee charged if I don't load a certain amount every month. This is frustrating because none of the major banks do this.
Hi Tanya,
Thank you for taking the time to review your experience with us. Please go to Greendot.com and see our new Unlimited Cash Back Bank Account. It comes with unlimited 3% cash back on all online and in-app purchases! Also, in the app it allows you to locate free ATMs for withdrawing and retailers in your area to make free Mobile deposits. We’ll also waive the monthly fee in any month where you make at least $1,000 in purchases using your card.
Thank you,Green Dot Bank
Reviewed Jan. 15, 2020
I have enjoyed my experience with my card. I use it for all my banking needs! Thank you! I will continue to use Walmart for my money card experience! I would like to see better access to free ATM use in the future!
Reviewed Jan. 15, 2020
I don’t like the Walmart MoneyCard. I only use it because this is the only way that my dad can send me money. But I don’t like the fact that you guys take $5 every month. And to receive my money without deductions I have to reload $1000 to my card. That’s unnecessary. It just shows how money hungry you people really are.
Hello Ramia,
We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.
Thank you,Green Dot Bank
Reviewed Jan. 14, 2020
So I have mixed reviews about your guys policies and such. Let’s start with the perks. I really enjoy getting my direct deposit 2 days early and I like that the fees are waived after a certain amount of deposits are made. The cons: No way to update name changes, only thing is to activate a new card on a new account which is pretty Inconvenient. I also dislike the lack of information from the transactions made and the fact I never received notifications about said transactions that were automatic and recurring that I didn’t sign up for. Also I have been trying to dispute a fee charges and I can’t find a way to do that every time I try to print the form the site freezes and your customer care chat doesn’t work well. I would appreciate you guys working with me to get my money back on all these said charges.
Hello Emma,
We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.
Thank you,Green Dot Bank
Reviewed Jan. 14, 2020
Very pleased with both of my cards. Have had them for some years now. They really come in handy for certain things. I would like to know about the savings account. I recommended the card to some friends and family.
Reviewed Jan. 14, 2020
I love my Walmart card. I save on in-store purchasing and a percentage of cashback on my Walmart purchases. I also ordered my daughter her own card. She loves it as much as I do. That was a great idea as far as adding family to the account.
Reviewed Jan. 14, 2020
I love my card never had any issues. Would recommend to anyone. I love that I get my paychecks in advance and that I do not have annual or monthly costs for carrying this account. And the ease of closing the account is great.
Reviewed Jan. 14, 2020
I enjoy my Walmart money card tremendously. It's easy and efficient. I have no troubles using it at stores and never had issues withdrawing money. I have two children and it is easier for me to use at pumps and drive-thrus. Thank you.
Reviewed Jan. 14, 2020
The reason I am such a big fan of the Walmart money card, is because it makes my life a lot easier to manage financially. I am able to consistently check my balance, see that my deposits are there and pay bills all from one easy place. Being able to swipe to see my balance without having to log in is great. I get paid a day earlier than everyone and therefore I mean easier to pay my bills.
Reviewed Jan. 14, 2020
I love the Wal-Mart money card. As long as you make enough monthly deposits, your monthly fee is free... Money gets deposited to your card right away, cash available right away, accepted from everyone just like a regular bank VISA or MasterCard... Recommend it to anyone.
Reviewed Jan. 14, 2020
The app transactions are not timed correctly. Hard to keep track of in and out transactions. A lot of time i have small charges to things I never used card on. I have to call and get fixed. Every time I call I have issues with caller not knowing English or know what I'm talking about.
Hello Alana,
We’re glad that we were able to address the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to assist.
Thank you!Green Dot Bank
Reviewed Jan. 14, 2020
No overdraft fees. Direct deposit is reliable and my check is always there on time. The app is easy to work and keep track of your money. All in all, I love having my card. Plus it's easy to load money on to the card if you need to.
Reviewed Jan. 14, 2020
I like the low check cashing fee and free direct deposit and that you are able to pull money out at the money center for free but wish there was an ATM option. Also wish there was an option for a joint account.
Reviewed Jan. 14, 2020
Get paid a day early and any purchase at Walmart earns you points and you get notified when the card is used. I would recommend it to anyone that I know. Just as easy as a bank account with overdraft fees.
Reviewed Jan. 14, 2020
I like the card and simple banking system and saving system. I enjoy looking up my account on my app. I love how the more I spend at Walmart the more I get back after 12 months. I would also like to take this time to say thank you for the service you provide me.
Reviewed Jan. 14, 2020
I have been having my card for about 9 years and it has never failed me... I love the customer service it offers. My new card always arrives on time and with no issues... I just wish one day they get a chip in them and where we can send money off the card to other cardholders...
Original Review: Jan. 14, 2020
I have tried for months to get WM to give me access to my 1772 card history. Calling 1-877-937-4098 and speaking with a person "CANCELS YOUR CARD!" The number 1-800-925-6278 isn't a good number for the Mastercard WM MoneyCard, only for the Discover or Capital 1 WM moneycards. When I try to access the card history I only can get the old canceled card on the website and I REALLY REALLY NEED THIS INFO!! I'd bet million $ that no one will read this and that if anyone does that there is no way in the world you will ever help me. I tried chat and emails and the phone only to have your middle finger shoved in my face. Thanks for nothing so far but I'm still hoping. Please take this serious and actually help me for once. I'd expect this inquiry into my experience is actually a sincere attempt to be helpful etc. so please help asap. Thanks.
Hello Robert,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you,Green Dot Bank
Reviewed Jan. 14, 2020
I love this program. I get my pay quicker. So convenient to check and manage my account can stop activity on account with push of button. Where money goes in but none comes out. Also can transfer to saving or out in seconds. I feel I have full control of my money. I love this card.
Original Review: Jan. 14, 2020
To all consumer do not get Walmart MoneyCard, there are so much better options then Green Dot. I got a refund, 3 days pass money still pending. I use to use another prepaid card and it would take 8 days so I was cool. I will wait, 9 days pass and I call customer service and they say the money will be release in by Friday which makes 14 days and then, I asking her why it takes so long when payments are usually settled with in 3 to 7 days why 14, no explanation but what she taught to say and then she told me that money be release next Tuesday which makes 19 days almost a month to release pending transaction. I was upset, first it was Friday which is 2 weeks but now I have to wait additional 5 more days. The representative hung up on me and her name is Sig. Do not use this card, they are scammers, there better prepaid options, Walmart you should be a ashamed of yourself, that's you conduct business.
Hello Wideline,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you,Green Dot Bank
Reviewed Jan. 14, 2020
Well the only thing I don't like about my card is if it's not being used it put you in the negative so you have to keep 5 dollars at all times but because I use it for my job as a direct deposit I have to keep it but other than that I love it.
Reviewed Jan. 14, 2020
You make it absolutely impossible to request a new card or another card for my account unless they are under the age of 18. I wanted to get a card for my wife to be able to pay bills. Also my security strip on the one I have is going bad. I cannot use it at an ATM. Other than that I have been completely satisfied.
Reviewed Jan. 14, 2020
My overall experience using Walmart money card has been a great one. I would recommend it to friends.. I would like for there to be more ATMs nearby and replacement card offers.. Fees are reasonable as is the price. It would also be nice to have a card that had a longer expiration date.
Reviewed Jan. 14, 2020
Overall, I've had a good experience with it. I like that there's a vault and that I'm able to view my account balance without logging in. I do wish that there were more ATMs available with no fees, as well as no charge to put money into my own account.
Reviewed Jan. 14, 2020
The Walmart money card is great! I use to have mischarges on other cards on the past. Now that I have the walmart money card I dont have worry about that with Vault option. It's great, before I purchase I unstash the amount needed and it's as easy as that. Thanks for this great option!
Reviewed Jan. 14, 2020
Love the card. I love that I can lock and unlock my card. Stash money when I want. Only thing I don't like is the extra fees at ATMs. They are ridiculously high. Love the direct deposit. Could use another form or two for paying other bills by auto deduct, don't know if that's possible.
Reviewed Jan. 14, 2020
It's pretty good card. The five dollar fee kinda sucks but that's life. Wish there was a way to design your own card though. My favorite color is yellow so it would be cool if my card was yellow and my name and the card number like black.
Reviewed Jan. 14, 2020
Satisfied with this card. No problems. Most likeable feature is being able to view my transactions and card balance over my phone. I like using it at any atm and store that I’d like. Direct deposit for my jobs too.
Reviewed Jan. 14, 2020
Personally, I've had mixed experiences over the years. This isn't my first WMMC and I like the improvements that have been made over the years. There are a few things that I'm not happy about, such as no longer being able to order a second card, so my husband has to rely on my card instead of getting one of his own. I'm also frustrated that I can't update my address on the website. It's very inconvenient. I hate calling in because most of the reps I speak with don't speak English very well or have such thick accents that I can't understand half of what they're saying. Not their fault, but I feel like it would be better for those calls to be routed somewhere closer to home than wherever they go, just to improve communication.
I also had an issue with a previous card where my birthday was incorrect in the system and there was literally no way for me to change it which was infuriating. I don't know if it's still that way or if that's been resolved, but there are a lot of things I can't do with this card, which is frustrating. At the end of the day, though, I continue to use the card because it's what I'm comfortable with. I love that I have the option to save money as well as get cash back for Walmart purchases.
Hello Airiel,
Thank you for taking the time to review your experience with us. One of our top priorities is keeping all of your personal information safe and secure. This is the reason why address changes require to call in to be fully verified. Also, for account security we cannot change a DOB on an account. We hope this addressed your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!Green Dot Bank
Reviewed Jan. 14, 2020
When you try to find benefits for the car are too little no full description of the benefits. Also fee's for atm use even inside of the Walmart store, if you want to deposit money also you must pay a fee. No happy that all.
Hello Maria,
We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.
Thank you,Green Dot Bank
Reviewed Jan. 14, 2020
I think the card has been great. I like that you can earn money back from using it at Walmart. I would recommend it for others who have teenagers. I like that if you put a certain amount on your card a month it doesn't take the fees out, it helps to try and make a goal for your self.
Reviewed Jan. 14, 2020
I’ve had an overall positive experience using the money card! I love getting my paycheck early and cash back when using my card at Walmart or Walmart online. I just wish there was an easier more convenient way to transfer funds to another account or to send money!
Hi Dagrie,
Thank you for taking the time to review your experience with us. Be sure to check out the Walmart MoneyCard app for easy access to manage your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your Walmart MoneyCard and all of it’s great features.
Thank you,Green Dot Bank
Reviewed Jan. 14, 2020
I find it much easier than a checking acct because I cannot overdraw the card... I have gotten into incidents because of overdrafting checking accounts in the past, so the Walmart Moneycard is the only way for me to go!
Reviewed Jan. 14, 2020
Overall my experience with this service has been easy and enjoyable. However, I would like to see an overdraft feature. Sometimes I don't always have the funds to get something to feed my family and having a kind of cushion would definitely put my mind at ease. I use my account for everything from my tax refund to my payroll direct deposit.
Reviewed Jan. 14, 2020
I’m extremely happy with having the Walmart money card. Really like the stash feature. Wish it was easier to find out how to get a hold of transactions and ways to see who they are. Sometimes, really vague on who or what they are, otherwise, a great card and bank.
Reviewed Jan. 14, 2020
I've had great experience with the card. It is good to be used for direct deposit from employers and everything. Only thing I would possibly change would be the amount to load on to it for the monthly fee to be waived. Because there are times things happen to where you can't always make it.
Reviewed Jan. 14, 2020
I have a problem getting my money on time. I was guaranteed it would show up at midnight but it doesn't show until 8:00 the next morning so that the only problem I have that pisses me off. I would for it to have a chip, some places won't take the card.
Hello Edwin,
We understand the urgency of not only utilizing your funds, but having your funds properly deposited in to your account. Depending on the employer it can take up to two pay periods to receive your payroll via direct deposit. We value your business and we are always here to help, if there's anything else we can assist with please log into your account and chat with a live agent (available 24/7).
Thank you,Green Dot Bank
Reviewed Jan. 14, 2020
I have had know problems with my card since I have had it and I have recommended these cards to my son and his wife because I like them. I will be getting another card in the next couple of years because this one will expire.
Reviewed Jan. 14, 2020
I'd say that my favorite part about your service would have to be the mobile app. It's banking made easy! Every time that I need to transfer funds over to savings, or vice versa it's always as simple as 1 2 3!
Reviewed Jan. 14, 2020
$5.00 per month x 12 = $60 per year fee. Seems rather high being that every time I load the card I have to pay a fee. Not seeing any value here. In addition, the 1% points for purchases is low compared to other cards I carry. All in all the card is too expensive.
Hello Andrew,
It was a pleasure speaking with you earlier today. We’re glad that we were able to address the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.
Thank you,Green Dot Bank
Reviewed Jan. 14, 2020
It has worked very well for me. It's easy to use and with all of the new improvements that were just added, it's even more convenient! The MoneyCard provides significant value to me in my everyday life, which is what a solid product hopes/strives to be to all of us. MoneyCard is there!
Reviewed Jan. 14, 2020
It's convenient. It's fair and user-friendly. I love my money card. No problems since I've started with them, get paid a day early. No tricks or hidden fees. The perfect solution to not wanting to use a bank.
Reviewed Jan. 14, 2020
This is a good way to get your money from the government. It was only a dollar to buy and put 20 on it. Came home, set up my account and just sat back and waited for my money to be put on it. I can use it everywhere and if I need cash back I can get it with my purchase.
Reviewed Jan. 14, 2020
Great and convenient for day to day use. My check gets deposited a day early every time without fail. I love the fact that if I lose my card or misplace it I can go into the app and turn the card off at any moment and if I find it all I have to do is go back into the app and turn the card back on which is amazing!!!
Reviewed Jan. 14, 2020
I love my card!! It works just how I like it. Works just about anywhere. I like there are no fees for me to use my card. Works online very well. Work for my games I play a lot of. It's just an all-around.
Reviewed Jan. 14, 2020
I love how the app works and the cash back rewards are great. Being able to use the vault for a built-in savings is amazing! The shut-off feature is also great. I highly recommend to anyone thinking of a prepaid card.
Reviewed Jan. 14, 2020
I love my Walmart Money Card. Better than a regular bank account. I have used mine for 3 years and I love it. I love that I can't overdraft my account. It is convenient and with direct deposit make it great.
Reviewed Jan. 14, 2020
I like having this card. I get my paycheck 4 days earlier. I also like getting daily emails letting me know my balance. I like the fact I can put money aside in the vault. Just a great card all around.
Reviewed Jan. 14, 2020
I enjoy getting paid early and the convenience of the debit but I don't like the check function. It shows that money is being held but those funds can be used causing the check to be returned. Having a returned check charge is never fun.
Reviewed Jan. 14, 2020
Seems like anytime I want to pull cash off I am seriously overcharged. Monthly fees are just another issue a lot cards don't have anymore. But Walmart card does. Even when a business accepts visa sometimes it won't take my visa Walmart card. Thank you.
Hi Kenneth,
Thank you for taking the time to review your experience with our card. We do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Our direct deposit feature allows customers depositing over $1,000 a month to have their monthly fee waived. Your opinion is valued and your voice has been heard, we hope this helped address any monthly charge concerns you had.
Thank you,Green Dot Bank
Reviewed Jan. 14, 2020
I love this card, it works well and I have never had any issues. I love the app that comes with it too because I am able to store money in a vault! Also like the fact that it only cost 5 bucks a month but is able to be waived if I have enough direct deposited!
Reviewed Jan. 14, 2020
I like my card, I like getting paid early but I hate the lack of ATMs available and hate having to go into the store to get money. There needs to be more convenient ways to get your money out. All in all not bad.
Walmart MoneyCard Company Information
- Company Name:
- Walmart MoneyCard
- Website:
- www.walmartmoneycard.com