Walmart MoneyCard

I went to the online mobile app to transfer funds from my vault to my checking and had a negative balance of $275 although I have a prepaid card. When I called customer service I was told that a previous transaction from the night before somehow hit twice on their end and was showing as pending so a ticket would be entered and responded to in 2 days. I asked if I could still withdraw from my vault from an ATM and he said not while I'm in the negative even though he could see my actual balance. He said the pending transaction would fall off on May 22 but what am I supposed to do about gas and food for the rest of the week. His response was these things happen although it's unfortunate. So basically I can't trust Walmart with my money either.

Terrible customer service! Used their company last year for tax return. No problem! But this year they froze my account when my refund hit! Uploaded front & back of ID & even asked if they needed additional information. They blocked my card & are holding the refund asking me to get IRS to request it (idk if they even will). This was my property tax money and I’m a senior citizen. All because my ID was a screenshot. I told representative due to not being on wifi I couldn’t share my email with pics without hanging up.

I went online into my account to get a replacement card, because the chip was not working. I request another card, they said my account was put on hold after answering questions they asked me. They informed me I had to send in a few requirement, I did. I sent through email, my driver's license (front and back), I sent a Carter's bill (shows my address, and another piece of mail, (proof of who I am), and address). They informed me that my account was closed because my birthday on my ID did not match what they had. I called so I could figure out what needs to be done to resolve this issue, because I have had this card at least 7 plus years, with no issues, until now.

My son got a Walmart debit Green Dot card as a birthday gift a few years ago. I had to register the card for him to use it. Then thinking that it was like a gift card (birthday). I don't remember if we even got the card to work in the stores. Today I called to see if there was a balance on it and they told me it had a negative balance of $11.88 because they had put two maintenance fees on the card of $5.94. For all I know, the whole card was eaten up with fees. The man needed all of my personal information to cancel the card and I was told that we would not need to pay the fees. Two hours later, I got a text saying "alert2747@wellsfargo.com". I think the whole thing is a scam. Be very cautious dealing with this company. Walmart should be ashamed of themselves.

Had fraudulent activity on my card on 3/27/2023. Called customer service as soon as I noticed that someone had stolen $500.00 out of my account. Call to report same day. It is 4/03/2023 and I want my remaining balance of $411.19. I have gotten a lawyer and call several times to only be hung up on. Call today and was told I had to send them a copy of a recent utility bill and my I.D. I have done that. That was my son's SSI check they stole and I have not received one cent of it yet!!

On July 17th I had $1,000 in account. 5 min later tried ATM. Got denied. Call card. $50. So all the sudden $950 goes missing out account then more checks came went missing. Would not trust. They proved wasn't me where money was going. They then put me through so much transfer. Can't update info. Do this dispute. Hassle. They still said this department can't update info so never got to do no dispute form. Never update email. They should have approved right there when they could see transactions wasn't me instead such a hassle. Just got $2,000 stolen. Just a total loss of money!!!!

The service is not in USA. I signed up for Walmart MoneyCard promotion $25 if I register for direct deposit and have deposit of $500 or more credit my account. I fulfilled all those fulfillments and didn't receive the $25 credit. I contacted them multiple times and all of a sudden they said that I don't qualify. This company is a scam. Shame on you Walmart. Getting regular Americans to sign up for this knowing that the company is not based in the United States so the laws are not the same.

Hi. I purchased Walmart Moneycard. After receiving my card I activated expecting to load my card. Once at register my card is not activated. They lock my card. After sending a email to load it drove 30 minutes to a nearby Walmart. I spoke to rep asking me send identity. 3 times sent everything over. Still my card is lock. My refund was coming to this card and they have no idea the hassle they put people through wasted time driving then after sending my documents no response. Been over 2 more weeks. A complete total of 30 days. Stop wasting people time and patience when yall know you not helping people open a account. Not everyone is a fraud.

Purchased Walmart money card. Deposited money on it and my money just magically disappeared. Called the resolution center. Was on phone with them being transferred from customer service to the dispute department going back and forth for 2 hours. Kept being told my phone number didn't match my account so therefore they could not verify my account. Finally was able to file claim. Month later was told case was closed and I was not going get my money back. I lost $176.00. This was the worst experience ever. I would advise anybody not to purchase a Walmart money card. The resolution center is terrible. Very bad customer service and a ripoff. They ended up telling me if I wanted to reopen the case I would have to file a police report. I got so frustrated with being on the phone with them for two of whole hours being transfer back and forth to customer service and the dispute department I ended up just giving up.

Before I bought the card I asked the girl at Walmart if the card was immediately reloadable. She informed me that it was reloadable and I could access my money right away. Not once was I told I couldn't withdraw my money or transfer it or do anything with it and now I am gonna get evicted in the cold all because some stupid ignorant Walmart employee and the less they tell. I can't get my money off to pay my landlord. SMH. If I get kicked out in the cold I will find the best lawyer and sue walmart for all the pain and suffering your lies caused me and my family.