Walmart MoneyCard

I was informed that the order had been returned to the store as the delivery person could not find the address (NEVER had that problem before) and that the order had been scanned for delivery (AGAIN) at 7:25 pm ... And again ... I was told that I would get my order within an hour, this time it was GUARANTEED!!!! 9 pm and no order ... This time I called and told them just to cancel the food part and I would order from a different store ... The person was kinda short with me and would only offer me $35 of the $51 on my food bill (said something to the effect of that they could not discuss financial issues over the phone) ... When I asked to speak with their supervisor, I literally was yelled at as to WHY I wanted to speak to their supervisor, I informed them that I wanted to resolve this problem and that they were not cooperating with me ... They proceeded to hang up on me ...

BY now I was fuming AND I waited until the next morning (so that I could calm down) and called again ... Spoke to a lovely lady with a slight Indian accent and she said she was so sorry about the mix up and could see on my order that it had been cancelled several times and that I was shorted on my return ... She issued another refund of $16 for the rest of the food and then offered me a 10% off code the next time I shopped at Walmart. Took almost 2 weeks to get ALL my money back, which is stupid nowadays, considering that everything is done digitally and electronically .... Money can be transferred from bank to another bank, anywhere in the world ... In an instant ... Why is it that they can take the money out of my account in a split second, but can't return it for 2 weeks or more.

It has been 18 days and I still have no clue when I will get my money as of today, it has not been sent out. Oh, they "supposed cash back." You're allowed $75.00 in one year in cash back and you have to wait a year to get it. I had the full $75.00 already earned in one month, so of course they couldn't really give anyone $75.00 a year, they will find a way to close your account so you cannot get the cashback. They are shady and scandalous and they have nothing to do with the Walmart Co. I bet it's not much longer that Walmart will refuse to let them use their name. At least, that is my goal.

Do not give these people $5, they will rob you blind. Ever wonder why you can't leave a review on them like most other companies? Because they don't want people to read the truth before they sign up. READ the reviews! In 3 weeks, your money will be gone and if you do happen to make it, you will never make it to the end of the year to get your cash back. It's a fabrication, you won't get it... False advertising just so they can steal your money. Don't ever think you're getting your money back either, you're not! They will make sure of it.

Original Review: For those of those who falsely believe that this is an actual product of Walmart, you would be mistaken. They have based their reputation on Walmart's and they have proven repeatedly that they have nowhere near close to the accountability that the WalMart has. It's sad they are allowed to ride the coattails of a successful business because they certainly missed the mark in their brand.

I got this card and deposited 10k, I was hacked and the hacker took over every email address, my entire computer, my iPhone and all my credit/debit cards. There was nothing I could do but sit there on my app for this so called bank and watch the button move from lock to unlock when I locked it. Not because of an issue with the card or app but there was someone else who had my app controlling my card and I could do nothing!!! I reported it lost or stolen after standing guard for many hours. I moved my money to savings and prayed he couldn't get to it. I could no longer access my app at all and had to call for balance inquiry when I was told I had $0. I assumed he got what he came for.

I began reaching out to tell them of my experience and they cancel my card, my account and I can never get another card again from them. Oh BooHoo!! I've got a wallet full of prepaid cards and they have never let anyone access my financial information or given them straight access to my funds. I'm better off going another direction. If you're reading this, so are you! Trust me! So, then I get a new card with my balance on it, I go to activate ACCOUNT CLOSED! Due to....FRAUD!! Seriously? The most fraudulent business I have seen wants to accuse me, the account holder with plenty of money in my account, of fraud.

Excuse me??? Yes, you heard exactly right. Now, I'm accused of fraud after the amount of my first deposit, I expected more like an apology that they compromised my entire world, but that was never forthcoming. So instead of admitting their fault and that they actually lack any security over the accounts at all, I get accused of stealing my own money. Imagine that for a few minutes folks... There is no customer loyalty for keeping high balances or for never overdrawing anything. But, no there is no loyalty when dealing with bad business. Buyer Beware, if you intend to deposit large sums of cash, this is NOT the place for that nor are any of your funds safe. BUYER BEWARE!!!

No matter how I tried to explain that if a certain amount was placed on hold and less than that amount was used that the balance needed to be placed back on the account (or released if you will) they never understood what I was saying. One person said, you gotta call the vendor. Another said, there is no reason to call the vendor. My experience was totally frustrating and it was a waste of time to call the corporate resolution department (that was probably a fake department that I was referred to). The Dispute Resolution Department said they could not help me only Customer Service Support could help. Customer Service Support said, there was no issue. I will never use the card for a hotel stay ever again and I definitely won't have my payroll check deposited to this bank. Be very careful when using this card. Stick to the simple things. If you put money on it to pay a bill. Put the money, pay the bill.

We ask to speak to a manager and the manager gets on. We explain and they hang up on. Now when you log into our account it says the account is CLOSED. We have called 17 times and they continue to hang up on us and will not help us. DO NOT USE THIS CARD. I do not know where my money is and their customer service is terrible. You cannot call their corporate office for help. There is no phone number for it. Beware of this card.