Walmart MoneyCard

But the benefit is I could use it anywhere. I don’t have to carry cash with me. My direct deposit is good too. I’ve never had a problem with it. However, the reload is just finding a person at Walmart that knows how to do it. You’re supposed to be able to go to any register and be able to load it, but most people don’t know how to do it. So, I end up having to go to customer service to do it. My lady has this card too and at first, I always go to Walmart to wire her money. But with Walmart MoneyCard, it’s just easy transaction over the phone, internet access, use the app to go on there and pull her name up, send her money. She goes on her phone and receives it. She just puts in her card number and it’s that simple.

The plus side of the whole thing is I've never had any issues or concerns with the MoneyCard. Every once in a while, I would log into my account 'cause I keep basically everything in my savings. And when I make purchases, that's when I transfer the money into where I could actually spend it. Sometimes, it takes a second to get in, but it's smooth for the most part. Another plus I've noticed is we get paid on Friday and I get mine on Thursday. There are a lot of perks. Also, I've talked with many friends who have banking issues and some people who can't have bank accounts, and I highly recommended the MoneyCard to every single one of them. Even if somebody still had a bank account for credit reasons, I always recommend having a Walmart MoneyCard.

Then, I would also like it to be easier for the people I send money to to get the money that I send them 'cause that's been one of the biggest hassles. Sending money to people is easy for me, but it's not easy for them to get the money that I'm sending them. I used to send money to people that I owe money to, like to pay my rent to them, but they end up having to get a Walmart card also in order to get the money. On the other hand, one benefit is cashing a check or depositing a check and getting cashback. I have direct deposit at my job and it's nice and cool that I get my check deposited a day earlier than anybody else back where I work.

The other issue is loading the card. It should not be so difficult and time consuming to load the card. At the Walmart in Rohnert Park, CA, you used to be able to load the card at any register and I was recently informed that you were no longer able. To have to wait in line at Customer service due to the money center always being closed for whatever reason was absolutely absurd! There was a couple of times where I didn’t even bother and I needed to load the card to take care of my rent. The line at Customer Service is always so long that you could wait fifteen minutes easily. Besides these issues I enjoy having a Walmart money card. My payroll and financial aid is direct deposited onto it and it makes life easier, especially for those who may not be able to obtain an checking/savings account.

Once my card is unlocked, I am pulling all of my money... IF I ever get my $1100 back!!! I am so frustrated that I can't talk to anyone. They say you can email and chat in their site. Nope, there isn't an email listed and the chat only has like 10 pre-printed sentences for you to choose from... you aren't able to write your own question. I filed a complaint with the better business bureau today. We'll see if that does any good! I'm also calling the attorney general tomorrow because this is beyond ridiculous! I just want MY money back!! Worst customer service ever!

I called to check the status and I was informed that seems to be a problem with the info I provided but wasn't informed what was the mistake. They said it will be a check mail to me in two weeks and let me wondering what kind of company is this? The customer service is horrible and they lack access to your personal information, there's nobody that can access such information and make any correction required. They hold your cash deposit for 12 days then tell you that it will refund your money in two more weeks.

My mom has the same cell service as me and has a card also where we can send money to each other and she gets through every time. So it can't be cell provider that has problem as now multiple cell companies that phone I used does the same thing as mine does. No matter what time of day you call. They refuse to look into the matter. This happens on the number on back of card 1-877-937-4098 and it also happens when I try to call Greendot's # 1-866-795-7597. Like I said I can call with a new cell and it goes through every time and asks me for my card info and then lets me speak with someone. But once again they refuse to try and look into the problem to fix it. They all just say it is my cell provider that has the problem not them.

Next I get 2 different government deposits. 1 for veterans pension and the second for SSDI (social security disability insurance). For years I have mostly got my deposit 4 days early like they say you will for government direct deposits (there has been a couple times I got it on the day of). Well I got an email from walmart money card that said my direct deposit is processing from the veterans' part of my money and it said it will be released on Friday July 31, 2020. I received this email on July 27, 2020. They say they release it and normally do when they receive the notification around 4 days earlier than when you suppose to get paid from the government. Well I still haven't received it in my account even though they already got the notification from the government.

When I called from another phone and got a hold of money card customer service they told me they don't see no pending deposit info and so I must of got email from the VA and not from them. It says walmart money card in the email sent from name. Money card customer service said well wait you will probably get it on 31st like it said. The 31st is the day that a regular bank would normally release it as the 1st is Saturday. So what happened to 4 days early for government direct deposits.

If for some reason I need to get ahold of customer service and I run out of different numbers to call from what happens if my card stops working or I got dispute or whatever. I won't be able to. Also they say I can chat with a representative on the walmart money card website or the app. The app does not give me an option at all and the website has a fact and question section and only allows me to select a question topic that is pre-wrote then it gives me answer or other selection topics to select. But it never gives me an option to chat with someone.

It does say if I have any further questions not answered under there facts and questions area to call the number on back of card (which that is initial problem, so the number refers you to app and website and website refers you to call number on back of card) and one of the pop up under the website question and facts sections refers me to go to the gobank website. Which won't let me do anything unless I have a gobank account and card (the walmart moneycard website refers you to the gobank site). So it just tells me to go back and forth but never actually lets me chat or talk to no one.

I can't even check my balance if I wanted to call number on back of card if for some reason I was in a area that data/internet was not available so app won't work. As it hangs up every time after saying there unable to assist me and to go to app or website, even if I press any number or symbol during that brief message before hanging up. It still hangs up and never gives me option to press any # for balance, dispute, and so on..

Let's see if walmart money card contacts me or will it just post that it tried to contact me with the number on file but was unable to so I need to call in. I know for a fact that my #, email, and address is all verified and work perfectly fine. And I would have to say that most of the other complaints on this sites info more than likely is correct and not wrong like they say. So I hope they contact me and finally fix my problems and maybe show me real customer service instead of the hang up and rude representatives that I've spoke with on different phones about my account.