Walmart MoneyCard

My grandson purchased this by mistake. Could not get a refund at Walmart even though you can't use it unless 18. He is 17 but able to purchase it. Took forever for me to set up account and figure out how to get our money back. They instantly deducted 6 dollars for a monthly fee. Then took a while to close account. Don't be fooled as these are right beside the cash and gift cards. What a rip-off.

Okay on April 23rd I used an ATM from just a regular Shell station and it said error so I tried it again and it worked. And it gave me $200 but the 200 that came that was supposed to come out in the air actually came out of my account too so I filed a dispute 10 days later. 10 business days later should I say and still no resolution and I've been told, "Oh well it'll be here" then "It'll be. It'll go in this day. It'll go back on this day" and finally I got someone and I talked to and they were transferring me over to another person that would be able to help me with this. Find out what's going on and then I get to this.

Had this card for many years has been fine until I wanted to dispute one charge that was a membership that on their own charged my account, they went in blocked my account (didn’t ask them too) claiming account was compromised but said I could use card still till I received new one! One of the so called specialist told me this on first call, used the card next day declined, called another so called specialist. Told I was misinformed. New card will be there 3 business days, another lie, called another so called specialist. Said 7 to 10 days, another lie, called another so called specialist, actually got a date the 24th, another lie and all this time I’m getting declined transactions, late fees on bills etc and can’t access my money, have direct deposits coming in but can’t get any cash!!

I was on hold over 10 hours, first it was a 2 hour wait then a 250 min wait. I have been a Walmart money card customer for many years never have been so disappointed. I think they should cut out the computers and have a human, will create more job.

Hhonestly it was great, Until today. My card had a restriction put on it. A card I've used for 8 months at least and all of a sudden my id needs verification. I have used this acct. as my direct deposit for the past 8 months. No freaking problems. Now the problem lies with why the hell after 8 months is Walmart just now asking for me to verify. Secondly all my money is on this card and to verify they want my id, fantastic except my drivers license has been suspended and in order to get a new one it cost money, money that I now don't have access to and the only way to get access to it is to verify an id that I don't have and now don't have the money to get. I'm livid my entire paycheck is being held ransom by this company and I was told to basically to go ** myself and live on the streets.

After I purchased I was told I could not use my card to pay bills but could purchase items in Walmart store online and in person... Customer service India/Chinese very unhelpful and hard to understand... Even Walmart Corporate was second language personnel... No help from Walmart or Customer Service at all for my request to get my money back... Have not resolved my complaint as of this date... Please check your options well before using Walmart Money Card!! You will live to regret using them eventually.

November 4, 2021, I received an alert my card had a purchase in California. I live in Kentucky. I immediately blocked my card and called customer service. The recording said I would be on hold for 163 minutes, after 5 minutes the recording stated I’ll be on hold for 216 minutes and it kept going up. After about 8 days of calling customer service, I went to the app chat line. After 3 more days, I finally received a call and was told to dispute the charge. After disputing the charge Walmart shut my app completely down. I called and was told by the automated line to upload my i.d. Still haven’t heard anything. It is Christmas and my child support goes on this card and I cannot access my money or my account. My phone stays in my hand, no one has called or emailed currently. I’m looking for a new prepaid company to have my child support deposited. Walmart MoneyCard is a fraud.

Have had funds on hold for several days because Walmart MoneyCard and Green Dot Bank failed to post a pending transaction. I have spoken with numerous Customer Service Specialists (hours and hours on the phone more than a dozen times over several days) and most of them clearly did not know what they were doing... nor did they care to try and figure it out. The few who did understand the situation agree that the Company created the problem... but no one is able to fix it.

Taken advantage of....Scammers!!!! They won't refund unauthorized charges ...FDIC's backed, yeah right. Just some foreign person that's hard to understand not giving 2 ** about your problem and reading all the rebuttals from a sheet to you!!! Stay away. Beware!!!!

30 days and money has not been returned.. Green Dot Bank which owes Walmart MoneyCard has been giving us the run around about our direct deposit account.. Hacked proved no I.D. and withdrew all my money... Changing my phone # and e-mail address and no events were sent to me when these changes were made.