Walmart MoneyCard

I got a Walmart money card after closing my bank account to be able to receive my direct deposit paycheck while I was deciding which bank to open a new account with. My old bank account was in my name only and there was never a problem with mine and my husband's paychecks being deposited into that account. When I got the Walmart money card my checks went in without a problem but as soon as my husband's check was deposited they locked my account without notice or question. Now my money, ALL of my money is on that card and I have not been able to access it now for 5 days. They wanted me to send in verification of my husband's info and mine which I have done but it takes 5 days to review my account.

I put $200 on a card in March for an upcoming trip. I ended up not using the card for the trip and had not activated the permanent card. I can log in to my account and see that $5 is being deducted from my balance each month and that my card is blocked. When I try to activate the card by phone, the automated system tells me my card is blocked and to go online to submit a copy of my driver's license. When I log in to my account and click on the secure dropbox, I am asked to enter my card number.

I used to be satisfied but not anymore. I really enjoyed receiving my direct deposit a day early. But now after several years all of a sudden I stopped receiving it early. It’s been about 3 weeks and nothing has changed with my employer. I don’t understand why all of a sudden I’m not receiving my direct deposit a day early anymore. It really frustrating and inconvenient.

There was a fraudulent charge on my card which I disputed. They resolved it right away and credited the money back. That’s not the issue. The problem I have is they cancelled that card and issued me a new one (without telling me by the way) and told me that I won’t receive the new card for 7 business days!! That means I have no access to my money until next week!! I am a single mother with 3 children. I have bills to pay. That is absolutely ridiculous!! If you’re going to issue a new card, then it needs to be overnighted so you receive it the next day!

Very pleased and getting paid a day early is nice. I enjoy not standing in line at bank and the fees are the cheapest I have found out of researching several different prepaid money cards. I would recommend the Walmart MoneyCard to anyone.

Simple to set up, easy to use, great features, and great perks. I got this over a year ago due to not having an accessible bank while traveling the country. Eventually shut down my physically located bank and moved all my bill paying etc to MoneyCard.

I purchased 5 money cards with $500 each on the way out of town for vacation. $2500 total. Upon trying to activate the cards only 3 worked. No help anywhere thru the system to try and resolve the matter. I’m out $1000 on the spot. Never again! I called a local Walmart store and was laughed at and said uh “call the store you got it from”. I did, the woman at the store told me once it leaves there she could not help me. Call Walmart corporate and get bounced around an automatic phone system. Called the number on the card at least 75 times. Always the same result. Kicking me back to the activation line. I called in from an active card to bypass, booted to what sounded like India then dealt with rude customer service, put on hold for an hour then hung up on.

On 07/27/18 I was in line at a subway in Florida when I get a notification that $357 was spent at a Party City in California. I immediately contacted customer service to report the unauthorized transaction but was told I had to wait for the transaction to be fully processed. On 07/27/18 the transaction had processed so I contacted customer service again to dispute the unauthorized transaction, after making the report I was transferred to a recording giving me information of where to submit a written dispute as well. On 08/11/18 I received a letter dated 07/30/18 stating the investigators for Walmart MoneyCard disputes had ruled this unauthorized transaction to be valid and I would not be credited my funds. I immediately contacted customer support to open another dispute since I DID NOT authorize this transaction and was nowhere near where the transaction took place.

I have really enjoyed using my Walmart MoneyCard. I would really appreciate if loans were available. Also wiring money would be nice. Other than that I have had no problems with my money card. It is very convenient. Thanks.

Walmart MoneyCard has the worst customer service. Called to suspend my card cause I thought I lost my wallet. Found it, told me they cancelled it, and will send me a new card in 7 days, or; call back in 24 hrs, and can have it expedited. Call back, the women who barely speaks English, tells me there is suspicious activity, but can't tell me what that activity is. This is a classic case of how outsourcing customer service to third world countries is never a good idea. As soon as I get my new card, I will be removing all my funds, (over 700.00) and switching to a new bank.

I bought a MoneyPak a week ago, gave it to my husband to load on his card. The money just disappeared into thin air! It's virtually impossible to get anywhere with customer service because they are poorly reading everything from a script. He was told it was used fraudulently. We have supplied them with the receipt and a copy of the purchased card. This happened before and we were never refunded the money. This is hard earned money and based on reviews that I have read this has happened to thousands of everyday working people like myself.

So found out one of my cards my prepaid Visa was up & locked on 8/9/18 due to "suspicious" activity. Now I can understand "preventative measures against fraud", however the policy that Walmart/Green Dot follows and the OVERSEAS REPS they have scripted, trained & brainwashed to "assist" us are HORRENDOUS. I GAVE PERMISSION to my SON K.F. to use MY CARD which I pay monthly fee and charged $2 to access my own doggone money. He has his DD from his job set to come to my card. Deposit was received on last week, well 2 deposits then the 3rd deposit hit on yesterday and they decide to lock the card due to "suspicious activity" which happened twice prior to that.

I have a real bank account that I have used for 14 plus years. I decided to use this so called "quick and easy service"... for a family member. To make a long story short. The representatives have no answers to your questions. They have the same answer every time, which is that they will submit your issue. Very unprofessional and lack knowledge all the way around. Now my son cant get his money because the money I put on there has multiple limitations. The other answer is to go to a Walmart. What if I am miles away? Or simply don't want to? All of the hours of hassle to be told there is no help and pretty much it's your issue. Walmart should not pursue things like banking. This has to be the worst banking "even though short term"... I have dealt with my whole life. I strongly recommend going somewhere else for money services.

Theyre scamming us. I've got proof, letters, recordings, so called "badges with fake numbers" that they claim to have, claims of being bankers, Applying payments incorrectly, receipts, statements, emails, charging additional fees, misrepresents that when customers dispute charges on their cards, claims that it will grant provisional credits so they can access their funds while the error is resolved which it does not. I've recorded multiple times spoke with a couple different "supervisors" all telling multiple lies, hanging up on me, switching stories, neglecting evidence I provided from merchants. I have a substantial amount of evidence. If anyone knows of a contact for a lawsuit I will greatly appreciate it.

I would love it except I can't access my card online or on the phone. Plus when I deposited cash onto it before work it said I had a new balance of $680. Then when I got off work I deposited another $49 and it said my new balance was $669. When I had not used my card in between deposits. Other than that the card is just fine.

I really like my Walmart money card. It allows me a alternative way to pay online without putting all my money at risk. I wish I could load the card an atm and I also wish there was ways to cancel out some withdrawal fees but I love my card.

I have an excellent experience with the Wal-Mart Money Card. I recommend it to all family's & friends. The customer service is excellent and the app is very convincing. Whenever you have issues or problems they help me to the fullest.

It says after you set up direct deposit you should get a $25 cashback and I never received that. I’ve had direct deposit over $250 within 60 days of activating the card and never received the cashback bonus. I would appreciate it if the bonus can be added to my card in a timely manner. Thank you.

My Walmart MoneyCard was suppose to be unlocked on the 8th. I called yesterday to find out why it is still locked. Customer service said they did not know why it is still locked because they received all the documents. They said to wait one more day and try again tomorrow. Tried again. Still locked. Called back since a supervisor was suppose to call us back but failed to do so and they said corporate office will call us in 24 hours to help us. We will see.

I have had my card for 5+ years and have always received my paycheck on the day before my actual payday. That is up until about 2 months ago when I suddenly started receiving it on my actual payday. There is absolutely no way to talk to an actual person in customer service. The numbers I found were automated only with no option to talk to a live person. I called the number on the card as well as the 800 number for Green Dot Bank and neither number gave me a live person. It's pretty frustrating and one of the primary reasons for my having this card (the ability to receive my paycheck early) no longer exists yet the website still advertises this service so may have to rethink using this card.

I love the fact that I get my direct deposit early and that there are no hidden fees. I like it that I was able to get my wife a card too. It's nice that I can get money off my card at any Walmart money services.

I purchased a Walmart MoneyCard for my college-bound son yesterday. I registered it online, then a screen popped up stating that my son's identity couldn't be verified and that he can't reload, make online purchases or use direct deposit, and that he will not receive a permanent card. I put $25 on the card to test it out, thankfully, instead of a full $500. I called the number on the back of the card, but it is only automated with no prompt to speak with a live person about my issue with the card. I searched online and they don't even have an email address. So the card is not usable... Total waste of money.

I had all the options from viewing my account online. I have a card with my name on it, getting direct deposit. Then for no reason I can't get online. The 800 number you can't talk to a human. After calling number after number I finally get ahold of a person and they tell me my card is a temporary card. Can't check my balance. Also the ATM located in Walmart for these cards charges to get money. What a hassle. Waste of my time. So I'm gonna look for another card I can use, not through this place.

I don’t like the fact I can’t see all my transactions anymore, Hell I can’t even see one. I’m also having trouble logging in and when I want to unstash money sometimes it won’t let me. Don’t understand why this all has changed, never had a problem before.

I recently made an online purchase of some jeans from The Buckle for $86.29 and realized I gave them my old address instead of my new address so I called and cancelled the order immediately. The funds were taken from my account but were refunded by The Buckle. There was a pending credit of $86.29 for 3-4 days and when I checked today it was gone and so was the transaction showing the deduction but the money was never refunded. I contacted The Buckle and they said they send the refund on August 2. I then called Walmart MoneyCard customer service line and they said the money was never deducted which it was.

I set up my card online with a username and password. When I came back to get online to access the message came back that I didn't input the correct username. I know I did because it saved it in my browser, and furthermore I took a screen capture of to make sure it was right. I can access the information through their 800 number only. I had to go to the automated phone system to get the card activated. I couldn't get anyone anywhere to help me solve this problem. I know what I'm doing but I'm wondering if Walmart MoneyCard does. Once I get the money out of it, I'm done with Walmart's MoneyCard. I shop in Walmart 2 or 3 times a week on both personal and business, and have no problem with them. This is nonsense, period.

I get my direct deposit a day earlier than anyone else. So that really helps, but I would like to have a chip card. Being able to withdraw money at Walmart stores is convenient. The online banking is easy and straightforward. I used to work customer service for a bank.

I had a security problem with my account, gave them a call. They shut my card down without giving me enough time to get money off the account, then told me I have to wait until the new card comes in to access my money. I am fed up with Walmart MoneyCard services. It is absolutely ridiculous that I cannot access my own account in any way without the new card. They didn't even tell me I wouldn't be able to access the money. I work in card services, I know that there is a way for the old card to be reopened long enough to access the money, but they absolutely refused. Great customer service, keeping money from someone who has been with them for 12 years.

Satisfied with our Walmart Money card. Very convenient and it's nice not having to pay a bunch of fees. It's also nice being able to direct deposit our payroll. Seems like ATM cards from a banking institution always had credit card fraud, so far so good with our Walmart card.

I love my debit card and I like that I can have my check deposited on my card from my employer. If I had one complaint it would be that you charge so much for withdrawing cash and when I want to put cash on my card that has my name on it you charge me for it.