Walmart MoneyCard Reviews

My purse was stolen in June 2015 by a supposed to be friend. They keep calling into Wal-Mart and changing the address back to their address and stealing my money. They are getting the new cards sent to them and spending my money. This is still going on to this day. I had to change it again today because this person called in and changed the address back to hers. I have called and called and called and Wal-Mart will not do anything to help me. I have tried to ask them to add a security question. They refuse me. They said that there is nothing that they can do about it. I am disabled and receive a check direct deposit for 879.00 in the last 2 months from the VA.

Stealing over $2000.00 from me. Called them to ask, "Where is all my money again." Their response is always, there is a 30 day investigation time period, they will let me know. This has been going on for almost 2 years. Nothing but the runaround and sending me new cards to start over.. I WANT MY DAMN MONEY!!! I WORK TOO HARD IN THE HEAT AND RAIN TO HAVE IT STOLEN!! My wife puts little by little on it to help us save but what good does it do when you won't give it back. Give me all my money. Enough is enough!!!

These prepaid cards are by far the worst experience I have ever had. Have waited 30 days for my new card to access myyyy money. Walmart an American company??? They should be sued for lying to customers. Their money card center reps are in Philippines. Pathetic.

I cancelled my Walmart MoneyCard about 2 months ago, and I was supposed to be issued with a refund check of $200. After waiting patiently for a month, and no check, decided to call them. A rep told me they will cancelled the lost check and resend another check and promising a supervisor will call me which never came today. 3 weeks passed and I decide to call them, now they claim my check was cashed on the June 2nd. I told them I never received nor cashed the check, which but all fell on deaf ears; they would hear none of it. On the 2nd of June I was out of state, so how could I have cashed the cheque? The rep said there is nothing they can do. I even asked them to send me an image of the check which they said they cannot provide and then hanged the phone. Am stuck contemplating my next action. This card not recommended for consumer use.

There was some site called Dot.com that had been taking $50 off my husband's card. He called and talked to a rep to see why and what the site was and to see if they could block this site from taking money off his card. Well the lady he spoke with told him she had taken care of the problem and he wouldn't have to worry about it. A week goes by the same site has taken more money off. He calls them again for the lady to tell him she's going to send him a new card with a different card number. He tells her not to deactivate the card he was using until after Thursday so he can get his check off of it. She does it anyway and hangs up. Mind you the new card they said was supposed to arrived two days was sent out to an address that does not exist and they are telling him there is nothing they can do but send out another one that will take 3-5 days.

I filed my taxes and put my direct deposit info to have the refund go into my Walmart money card. Two days before my refund is to be deposited, I find that MoneyCard no longer accepts tax refunds. Called customer service and they say they can't or won't help. Why the hell did they accept refunds in the first place if they're going to do this before the refund comes? I will be banking somewhere else from now on...

First of all I had my card number stolen. I reported it stolen on the 17th of June. All of our checks get deposited onto this card. Here we are June 29th and still haven't received our new card in the mail. Every single one of my bills are past due and my utilities are being shut off tomorrow. I have no more extension. I am now a month behind on all my bills because all of my money is on a card I have no access to. I definitely DO NOT RECOMMEND THE WALMART MONEY CARD. I will be taking every penny off my card once it arrives, so my best advice is do not get this card. It can ruin your life in just a matter of seconds. Oh and to top it all off when it was stolen 20.00 was stolen off of it too and guess what? Walmart can't replace that either. I am beyond mad. I believe they are a scam and they steal from you.

I damaged my card that I get my direct deposit on & requested a replacement card. I waited 10-13 days for the card & they sent a card with the same number on it as the one I reported damaged. I couldn't activate it. When I called AGAIN, I got the same RUDE, DISHONEST, INCOMPETENT CUSTOMER SERVICE REP. Everything she told me was untrue about my account. NOW, I CAN'T GET MY money for ANOTHER 13 DAYS. Very angry!!

Walmart money cards are the worst. The employees will give you wrong information. Walmart does not have to worry about me even shopping in their stores again. Disgusted to the utmost. I have had nothing but problems with them when it comes to the prepaid cards. Walmart I will tell all my friends and family about the dirty tricks and tactics you play with other people's money.

Why does it take two weeks to three. I have an authorization code to release the funds back into my account. I need my money back right now. No one at Wal-Mart MoneyCard tried to help me at all. It should take two weeks for just an authorization hold to release back on to my card.

So I called about 2 weeks ago about my money a company charged and I had no idea. Very not concerned reps you not authorized charge, said "All we can do is compromise card and you have to wait to it shows on card then we can dispute but as for now we compromise card and send out new one." I was pissed because everything I said wasn't taken in consideration and on top of that they sent the new card to wrong address which the company had refunded my money back and then told me it will be another 10 days before I get a new card. I will never use this card again and I will be canceling.

I had a very bad experience with the Wal-Mart master card. I lost my card and I cancelled it. Meanwhile a deposit came to the card. I wanted to transfer the balance from that card to gain access to my deposit. Every acct rep I talk to made an executive decision and to me I had to wait two weeks before I can have access to my paycheck that was direct deposit. I have access to no money and the acct. reps could not connect me with a supervisor. It’s going on 3 days. Every rep tell me the same thing. It’s very sensitive to me now because I need to get my children to see their father in intensive care and I don’t have access to my finances.

At first I really liked Wal-Mart Money Card but now after I realized that I can only upload money through MoneyGram every 72 hours, or so they say, I hate it. Every time I try putting money through MoneyGram they say I have exceeded my limit. This card has cost me so much money because it never lets me put money when I truly need it.

I have had my card for 2 years I use primarily for gas. I put money on it for gas to go back and forth to work. This was on June 3. Why did it allow me to put money on this card when it expired in May. I can't use this card! This card should not have let me put money on it. It should have declined it. Walmart has better programs for their systems than this.

I bought a Walmart money card on June 9, 2015. Tried to activate it but it doesn't have the required 16 digit card number to activate it. I gave the cashier $20 to put on it at a Tullahoma Tennessee Walmart. Came home to activate but not all 16 digits required to activate so my card is no good even though I paid $20 plus cost of the card.

I can't believe Walmart is even associated w/ This crap company!!!! I called to change my address because my card was about to expire & I needed a new card sent to my new address. Csr told me card would take 6-10 days to arrive. On the 10th day I didn't receive a card so I called them. New csr told me it could take up to 2 weeks for new card to arrive. Meanwhile I have no access to my funds. They cannot even tell me when my card shipped or where it shipped from!!! This is effing ridiculous. How can a person even work for this company.... they have no integrity. If and when I get my funds I will be cancelling this card immediately. Meanwhile I have not paid my car note or insurance & I am borrowing money from friends just to eat & get gas!!!! This is a scam & shame on Walmart for even being associated w/ This company!!!

My card number was hacked on May 22, 2015. I called them right away and they told me they would immediately cancel my card and issue a new one. They said that I should have my new card by June 1st. Okay, whatever. It is what it is. June 3rd comes and still no replacement card. I call back and and was told I was given wrong information and the card would not be here until June 8th. I said that was unacceptable because that was not what I was originally told. I was told that there was nothing they could do, no apology, nothing. I asked to speak to a supervisor and was told no. So I just gave up.

I recently made a purchase online with a major merchant on June 5, 2015 and since that purchase I have not had access to any of my money. My account has been frozen and I have called customer service for several days now to override this issue and no one has helped me. I have been lied to by numerous customer reps and supervisors giving me the run around on when I will have access to the rest of my funds. They blamed the merchant and stated that it had something to do with a reversal payment and I made a purchase. I contacted the merchant's customer service and they explained to me that nothing was showing pending or reversal on their end.

I called to report my card stolen and to request a replacement. They told me that they would charge me 3 dollars and that it could take up to 2 weeks to receive a replacement via mail. I agreed and waited over 2 weeks, never to receive the card. I called the company and all that they had to tell me was that I should have received it and since I had it, I had to order a new one which included a second charge.

Walmart debit needs to be sued. They charge my card on one transaction, they make it into two. My tax return two years they have been stealing my money, and when I try and go on account it wont let me in. I have complained wrote up a dispute and nothing happens. It's all lies. I'm on social security and I can't even change cards cause the routing number doesn't match to what social security has. They are stealing lots of my money, every dispute you have to cancel your card so there's no record of that card once you cancel it. I really want to have a class action suit. Please help me.

I stayed at the Hampton Inn Hotel. The charge was 107$. The next time I used the card funds where missing. I called Walmart customer service line I was told the hotel made three deduction 124$ and 50$ three times. They were suppose to investigate and a day later I was told there was only a 107 dollar deduction and two 50 dollar deductions here. It is going on 2 months and I have not received a card to access my funds. I was told that a card was sent out May 22 and it is now June 3. When I called the supervisor told me that there was nothing I could do but wait for the new card. I asked her to speak to another supervisor or a customer complaint number and she hung up in my face.. I haven't had access to my funds in 6 weeks and possible incurred a fee for using the card with my funds being blocked. This is the worst debit card experience I have ever had and Walmart did not protect me as a cardholder or value me as a customer.

First time getting a prepaid debit card and it worked well for the times I needed it on some transactions. The first time I had a problem was using the card online I was told temporary cards could only be used for certain services. I was upset because I had used it before the transaction before and had no issue, the lady in customer service said I can continue after I receive my real card. After receiving my real card I did not have any more issues except having merchants trying to overcharge. This time when I spoke with customer service they were happy to help me and stopping the matter. The last time was the nail on the casket. I had recently stayed at a hotel and they had double charged me, when I spoke with the hotel desk she quickly said she would fix the issue. I called customer service to inform them but they said because the charge was pending it wouldn't be released on the 13th of June.

I am also a truck driver, I run all lower 48 states. The only issue I've ever had with the card was when they temp. suspended my service for using it in so many different places. (A Good thing: consumer protection) Other than that I've had no issues in the 2 years I've been a user. Matter of fact; I have 3 of them... one blue, one gold, and my main card; the Black card... I use the vault to store funds like a bank. I refill the other 2 cards online (therefore avoiding the $3 fee to refill them in the stores). I've had a very good experience using them to pay all types of services... including PayPal, online services, amazon, video game & app sites, clubs, bars, jukeboxes, cash machines, etc., Not everyone here has a complaint about this card... AND NO, I DON'T WORK FOR WALMART!

I have had a hold on my account for 16 days of over 2,600.00. I never asked for it. A security hold was placed for fraudulent activity. I told the Rep. that I didn't want there to be a hold, and that I authorized the charges in question. A hold was placed anyway. Unable to stop my direct deposits, I have had 3 and soon to be 4 checks deposited to that account with no access. That account was my main access to funds, so I have been without any money for over 2 weeks.

Today I went to Wal-Mart looking for a money card to load and send money to my sister. The package says that I can send money to family and friends so I bought it, had it loaded, and attempted to send money online. I got as far as having the authorization number, texted my sister the number, told her to give it 15 min before she went to pick it up. An hour later, money card emailed me saying that my transaction was NOT going to be processed. I am to go back to Wal-Mart and send the funds through moneygram. WTF. If I wanted to do that I wouldn't have bought the card and had it loaded. This is very inconvenient, bad business, and such a waste of money and time. - Very unsatisfied.

So it's been less than a week since I bought the black Walmart prepaid money card. I had yet to use it until today, I went to use it and it wouldn't work, and then came an email from them that my card was turned off due to suspicious activity. The thieves tried to make two drafts of $198 each time. I haven't even used the card anywhere except PayPal yet so how does my credit card information get stolen? This is crazy.

I wouldn't even give 1 star. I have lost/stolen my card that my paychecks get direct deposited to. I call numerous times and spoke with numerous supervisors for nothing to be resolved. I told them to transfer my money to another card. They said "No you have to do it online." So what is my entire card number so I can access it online? They said no they don't have any information to help me and if I don't already have an online account there is no way to get my own information. Like wtf.

My husband and I got a card this January for direct deposit and tax refund and they completely screwed me last payday (Thursday) and today. I have been having checks deposit on the card since buying the card, and first thing Thursday, was not able to see if my check got deposited. Denied access to my money the entire day, calls told me their "technical difficulties" would not effect my money or card use yet could not withdraw any, and 12+ hours later, when I was able to get my money, I changed the preset pin on the new card, took money out and next thing I know, they email me for suspicious activity!! Argued with the lady but still am screwed since she promised FedEx will have a new card to me by today yet have no card, money, gas for work, NOTHING. They sure know how to make a mother with a 3 year old daughter feel like a pos...

I have been with Wal-Mart Money card for 2 years and had no problem. 12 days ago I lost may card and cancelled it. I found it shortly after and called back.. Now I understand that since I cancelled it I have to get a new card. But the process they take you through is unreal!!! I have answered everything they asked me from where did I live 15 years ago to my sister birthday and they still will not send me my card. This Friday is my daughter prom and I will not have any extra money for little things she may need because my paycheck gets direct deposited. Had this been taking care of when I first called, I would not have been going through this. Now I may not get my card for 2-3 weeks more. I never wrote about a company before but this whole thing has me stressed out. I spoke to 8-10 people who all tell me different things.. When I get this settled I will be closing my account and going to Wells Fargo...

I did not authorize two payments of 190.00 dollar off my walmart debit card on May 15, 2015. The polynesian said that they did not take the 190.00. I am very mad that no one knows where my money is. That looks like lawyer time. Walmart has my money. On the 15 of May, ** said that money will be put back on my card, it not on there. I will had to talk to my lawyer about this.

I purchased a Walmart Money Card in March. Here it is, the end of May, and I cannot activate it. I have followed all the prompts, called a number of times. I'm getting nowhere fast due to the unprofessional attitude of non English speaking people that answer the phone! As soon as I purchased the temporary card, the bank in charge locked the card. I've been waiting patiently, I've received the new card, but the system says it can't find me! Such a poor performance on both parties, Walmart and the bank!

They have a system error. They took my 400.00 that I never received and told me I have to wait until June 2 for my money garbage card. Don't recommend to anyone. Never using this card again.

I moved in December 2014. I changed my address online and called them. When I lost my card in February they sent replacement card to old address. March came, all my direct deposits on card - still no access to money. I called and called, finally one girl say card was shipped to old address. This happen twice. I did not get a new card till they forced me to pay FedEx, charge my own money. This clearly their fault and not so much has a care from them. I was hung up by supervisor and tried to put complaint in but no luck. It takes them way too long to get a new card in mail and wont give you access to your money. If you call about a questionable charge, they cancel your card before you tell them to. Then guess what, two more weeks no money. Meanwhile bills, rent - your life waiting on them to get it together. Their supervisors will do everything they can to get you off their backs but they provide no service. They need to improve or shut down.

I wish I would have seen all these reviews before I got this stupid card. My car was broken into on a Tuesday night. I didn't see it until Wednesday morning. I called to report my card stolen because my direct deposit would go in on Thursday morning (I told them this as well). They cancelled it and said they were sending me a new card. After doing this they told me I wouldn't have access to my money until the new card got to me. They estimated a delivery time of 2 1/2 weeks. This is completely unacceptable! I have bills to pay! They tell me there's nothing they can do. They can't transfer funds on to a new card, I can't go to a Wal-Mart and get my money.

I hate this card! This is the second time my direct deposit was in my account but yet my transactions were declined. The first time, (about a year ago) my direct deposit did not post to my account until the next day causing all kinds of issues with late payments. I used bill pay about a month ago to pay my car insurance premium which took over 10 days to get to the merchant resulting in a late payment fee for my premium.

I loaded 120.00 on the card. I cannot activate it and now I cannot get a refund on my money. I really need my money. Customer service for the card will not pick up because the card is not activated!!!! I want my money.

I would like to know how it is possible that for three months I've not only got one but three of my many cards!! Need to wake up today and see a email stating that there was suspicious activity on my card and it had be frozen!! Never informing me which of the three cards it was! Seeing as I just put money on at least one of the cards two days ago this was worrisome!! So when I call I was switched only for the card and now tell me I need to send in a copy of my ID because they can't verify who I am with money left on my cards. This is craziness when you verify who I was within the first three months? Three months later all of a sudden have a problem.

I tried to get my address changed so my card could be delivered to me by FedEx but they never could help me. My card kept going to the wrong apartment number and it had my check on it. When I asked to speak with a supervisor I was told one was available. So who runs a company with no supervisor

I am so done with the Walmart Money Card. As a truck driver I use my Walmart Money Card for my personal financial necessities such as daily expenses and bill payment. Imagine my dismay to receive an email from Walmart Money Card stating that activity deemed unusual was cause for it to be suspended or turned off. After calling the provided number my card was turned back on. Great news considering my balance was over 1700.00. I was told that after I spend the remaining balance on my card that I would not be able to reload or purchase / activate another Walmart Money Card. Walmart corporate said and I quote "The Walmart Money Card is not intended to be used for business purposes." WTF!!!

I've had money taken out like 3 times and from people in another state. I recently stayed at Hard Rock hotel in Tahoe and was told they would hold 100 for incidental fees and it would be released... The next day Hard Rock says they released the money already and it was up to my bank to put back the funds. The funds were never loaded back and Walmart says they don't know what I'm talking about. I stayed in Tahoe April 19. I still have not received the 100. That's a lot of money to just take away. I've had a lot of bad experiences with Walmart card.

Most negative reviews seem to be from a complete lack of knowledge of the inner workings. First I was hit with the target scam. All my money was removed from the card in Florida. I called to file the complaint of theft, and was told the charge was pending so I couldn't do anything yet. I waited until the charge was finalized, and called again. Filled out the form they provided, and received my money back in the allotted time frame. I've had no negative encounters using this card. I buy online merchandise, and pay bills with it. I have direct deposit setup, and a text confirmation is sent to me every morning on payday. This card is far better than a bank card. There are no hidden away fees that will catch you off guard.

I am only giving 1 star because it is required. I would give none if it let me. I have had a Walmart money card for the past year and had them in the past. A week ago someone hacked my account and charged it for 200+ dollars. I called and they canceled the card and locked the account and sent us new cards. And unlike most banks I had to dispute the fraud issue myself which I did a week ago with no response as to whether I will receive the money that was stolen from me while GREEN DOT is making me feel like it is something I did. So a week later I receive my new cards, activate them and no more than 2 hours later I try to use the card and it is declined.

I have had this card for several years and not had any problems. I have used direct deposit of both payroll checks and tax returns without issues. Please remember, if you are using this type of service, it's likely you have had financial problems or difficulty managing a traditional bank account. Your inability to manage money will continue regardless of the type of account you use. Bottom line, read the terms and conditions and be prepared for them. Otherwise be grateful for the service.

I loaded money 517.00 to my son's Walmart prepaid card since I am his financial caretaker. He made two or three purchases that day. When he woke up the next morning his money was not on card. He called and I checked with him and there were online unauthorized purchases. Called the vendors and canceled card. Then getting the run around. We filled out the dispute form and they say we have to wait for them to investigate but it doesn't guarantee you will ever see your money again. So identity theft is great. My son is broke and he may never get his money back. Then I got a new card and had to cancel that one because it was lost too.

As of today I have had the Wal-Mart MoneyCard for 5 years. And they closed and locked out my account due to "suspicious activity" because my husband's employer deposited 2,000 deposit onto the card. Which has been the same employer for the last year that has been depositing onto the card every two weeks. Now they will not relinquish our money to us or his employer! That's 2,000 lost. I've contacted a lawyer. They said that they was out of country and there is nothing they can do. DO NOT GIVE THESE PEOPLE YOUR MONEY!!!!!!

I purchased this worthless card 5/7/15 and basically I can't use my money that I loaded on this POS! I'm livid. I talked to the so called customer service rep, which was also worthless, she said I had to wait 2 weeks to get a refund. Initially I called because I was trying to make a purchase online and I couldn't due to it saying error. I called and was placed on hold for more than 15min. She informed me that I couldn't receive a personalized card and couldn't tell me the reason. I wanted one to go to the ATM and withdraw my money out because this company's card is shady. DO NOT BUY THIS CARD. THEY WILL TIE YOUR MONEY UP IN A WAITING GAME!!! I think this card is eligible for a class action suit. If someone know of such suit please contact me!!!

Today is payday and this morning I drove to my local gas station and put $20 in the tank. Mundane right? Not according to Wal-Mart MoneyCard. They flagged my account for "suspicious" activities. Buying gas at the gas station in the city I live in must be suspicious. Isn't the first time this has happened. Typically a call to Wal-Mart MoneyCard clears it right up. Not today. Today they suspended my card and I can expect a replacement... in 2 weeks. But if I pay them $15 I can get my card in 3-5 business days. Can you say extortion? Outside of that they refuse to do anything at all. They refuse to lift the block on my card. They refuse to allow us to have ANY access to OUR MONEY whatsoever.

My card was suspended and a new one was issued. I had to spend twenty dollars for a temporary card so I could have access to my direct deposit to pay my bills.

Worst service EVER. They take your money and then when you purchase something but then you return it for a refund, they put a hold on ALL of your FUNDS. That is **. Sorry for my language but when someone is holding your money hostage I think it's unfair. Then you have to provide an original receipt and send it in and get verified. I dealt with those international people more than I would like. They don't care about good customer service. Never ever get this card the Black Wal-Mart prepaid Mastercard. If you have it I suggest you don't use it, cuz trust me as soon as you need to get a refund from online or a store, they will HOLD ALL YOUR FUNDS. BEWARE.

While reconciling my April 2015 statement I noticed 3 charges for Verizon wireless prepaid cards and called in the issue to Wal-Mart MoneyCard. I SPECIFICALLY told the agent NOT to freeze the card until I had a chance to withdraw the funds. The next day I learned that the card had indeed been frozen. After speaking with Green Dot Corp. the agent told me that once a card has been reported 'compromised' it is automatically frozen. My complaint is that the MoneyCard agent should have explained that company procedure and allowed me to cancel the report. I am a senior citizen and now have no funds to live on until the new card is delivered, creating a huge impact on my life.

I bought my walmart money card (black one) december 2013. I have been waiting for a permanent card since then. I have called numerous times and they keep "issuing" new cards and telling me two weeks. Here we are, May 2015, still no card. My temporary card is faded, can't read half the numbers. The last time I called, the guy was rude. Told me my temporary card was going to be listed as "compromised" and I wouldn't be able to use it. I asked why, as I have not reported it as being compromised in any way. He explained that's how the system puts it in then asked me if I knew what the word compromised means!? I told him I'm not stupid and gave him the definition as well as an example of the meaning of the word. He was ridiculous. Never have I dealt with such crappy customer service.

I agree with everyone on this site about this card. I have all kinds of situations with this card.. They also do not update their website regarding your balance. I definitely stop using this card because it served nothing but problems.

My husband and I received this card from a neighbor as a Christmas gift. The elderly neighbor thought she was buying us a gift card but this card formed out to be a scam full of fees and impossible to use. First they paid $25 plus an activation fee. Then I had to set up the card online with ALL of my personal info. Next they send you a new card in the mail in about 10 days meanwhile charging a $3 monthly fee. My Walmart personnel couldn't even get the card to work as I checked out and they told me to call the number on the card. Now three months later I still can't get anywhere to accept the card including Walmart.com and the balance has dropped from $25 to $13 due to monthly fees. Horrible card and horrible customer service.

Put 155.00 on a money card - I can't use, not happy. The activation line was of no help, online is a joke. I want to talk to a real person. I need help. I want my money back.

I have had the Walmart MoneyCard for a while. Each time I call, the agents are never helpful just like the ones that work in the Walmart stores. I called customer service for Walmart's MoneyCard because I noticed a charge on there I did not authorize, thinking maybe they could cancel it since it was still pending, they said no it can't be done. Like always, they can never help the customer, so the agent states she will cancel and send a new card. Told the agent several times not to cancel my card because I need my money, I need to be able to use my card and withdraw the money, told her it was ok, I'll just contact the company who charge the money. But this agent still cancelled my card with all my money on there, leaving me with no access or way to my funds.

On April 22nd of 2015 I purchased a preferred Wal-Mart money card and when I went to activate the card I was told that the three digit code on back of the card did not match the numbers on front of the card so I went back to Wal-Mart where I purchased the card. They get the same results as I do. The only number I have is an automated service. They call on April 25 2015 and open a case on the card, tell me to wait 24 hours, then come back. I waited until April 28th 2015 before I went back and they still have not solved the problem I am given.

Beware! Not all places will take these cards online, but when you try to place the order it will put the money on hold for min 10 days and up to months. I bought this card because I got a good discount on gas. When I tried to use it at Bloomingdales (online) it would not go through and charged my card 3 times. When I called they said they could not release the funds for 10 days. I purchased something at Lord & Taylor (online), the same thing happened. It charged my card three times. Lord & Taylor said they do not accept the card. Green Dot bank held the money for 13 days. I think they are keeping the money to earn interest on it.

I DO NOT recommend ANYONE purchase a Wal-Mart money card. Every time I load money to my card, Wal-Mart takes money off my card. I added $40 to my card March 31, 2015. When the cashier added the amount, she said $6 was taken outside of the $3 I paid to have the money added. So Wal-Mart took $9 out of the $40 I added to my card. I asked her why was that amount taken. Of course she didn't know. She told me to call the number on the back of the card. So I called the number when I got in my car and the rep said the $6 was taken because I owed monthly fees. Smh. If they know I owe fees AND THEY HAVE MY CONTACT INFO IN THE SYSTEM, WHY WOULDN'T THEY CONTACT ME AND LET ME KNOW THIS? Oh, because it's a SCAM. So I said it's only $6. I'm not going to trip over $6.

I have been getting direct deposit on my Walmart money card for months. I had some company taking money off my card without my permission so I called to stop and get a replacement card. They sent me a card which I received 3 days later. Well the replacement won't activate. I called and they said they would fix it. Well 2 weeks later my money is sitting in the account and I can’t access it. Someone at their company said I reported the card never received. They are sending out a new card over a week ago. So I am waiting for a card while my kids go without because of their mistake. I will cancel the direct deposit and let everyone know not to use their cards.

Since they closed my account the number I call says "your accounts been closed and can't open a new one goodbye"??? WTF and they refuse to give me a number I can call them on they say "we will call you back" and give you the runaround. Ok now for the 4th time here is my drivers license and social security card and that reference number means nothing to me. Here's 3 more ** try and check those out.

My first problem with this Walmart Debit Visa Card was around Christmas time. I purchased an item from K-Mart. The item was not in stock, so they stated that they not charge my account being that the item was no longer available. I complained to Walmart Money Card and they stated that they would do an investigation. Well they did and did not find in my favor. They told me that I had to retrieve the monies from K-Mart. And K-Mart stated that they did not have it, so I was out of $40.00 plus dollars.

My card was frozen for no reason while I was away. Even after providing more than sufficient identifying info, they refused to unlock it but promised the funds within 14 days. That was 20 days ago. Emails are answered with an auto response promising a call which never comes and I cannot seem to be able to free up my funds, causing my bills to be late, and me to incur late fees, penalties, and service charges. I can find NO way to hold these people accountable and no way to get my funds. I will NEVER shop at a Walmart again nor even accept a gift purchased there.

I wanted to use my card to pay some online bills, when I checked my balance it said I had close to $81.00 and it would not let me pay my bill. So I waited till the next day and now my account said I had 0.00. I called WALMART and finally got someone on the phone. They cancelled my card and said they were going to do an investigation. To make a long story short I have to wait 2 weeks for my card to be mailed unless I can pay $15 for a 5-day delivery from FEDEX (recommended by Walmart worker). I have no access to my account until I receive my card. If my card does not get reimbursed then I have to file a form for fraud which takes 45 days to investigate. I just want my 80.00 so I can move on and worry about real problems.

On 4/14/15 I noticed I had $40.00 on my card. So went to get some dinner for me and my wife. To my surprise the card was declined. I then proceeded home stopping off at the gas station to check my balance to my surprise it was 0. I called customer service and they were telling me yes there's no money. When asked about a pending addition to the card I was told it would take 11 days before I could have access to the money. Then on the next day I noticed that my balance has gone down. So on 4/15 I went to check my balance at another atm because online and when I called said I had money. The atm said I had nothing.

Where is my money? I loaded $100 dollars on my MoneyCard. When I went to make a purchase online I was declined so I went to Walmart to make a purchase and it was the same results, the money is on the card but I can't get to it, my money is somewhere in cyberspace and I would like to have it back as soon as possible.

Do not use this product. I've noticed a pattern in the complaints. When someone receives a tax refund is when the problems seem to begin with their MoneyCard. I just received a tax refund on my MoneyCard last week on 04/14/2015. Then the next day on 04/15/2015 my card was deactivated without warning. I have no access to my money. I called the phone number on the back of the card and can not get through to a "live" person. One of the commenters suggested contacting the Walmart Moneycard Corporate Compliance Office at (866) 652-4611. I did finally get to speak to someone, but I still have no access to my funds.

On April 6, 2015, I made a purchase on Amazon for $600. On April 7 I canceled the order and received a confirmation from Amazon that they were not taking the pending transaction from my account. I contacted Walmart Money Card and they refused to return my money and said I had to wait until April 17th. They also refused to transfer me to a manager after several phone calls. I have done this in the past and they have returned my money to me immediately. If I have a refund confirmation, there is no way they should have my money in pending status for this long. The only reason they keep money this long is to draw interest.

I bought a computer from a shopping channel using my Walmart Money Card and on the network end, they sent the funds. Not able to get my money off the card. Who do they think they are holding on to people's money? I'm disgusted.

I purchased this card trying to pay a bill. I was decline 3 times and the customer service rep all told me I was able to use my card. I put 290.00 on the card and then find out the card has no cash value. I can't make a car payment. They don't tell you that when you buy this card and they lie and lie and lie some more when you do talk to someone. I see that there is 391 complaints. We need to sue this company and run them out of business. I don't want this to happen to anyone else. I still don't have my money, I can't pay a bill, I just have a card with money and no cash value... this is a person's worse nightmare and to hear some people are homeless. This is not okay... we need to find a way to hold these people accountable and I'm not gonna stop until I do.. They mess with the wrong one. I'm gonna to Troubleshoot, Facebook, Instagram, tweet and turn them into the BBB... they better hope I'm not the next CEO.

Multiple unauthorized transactions in the last month. Over 140.00 dollars have been taken from my account with my consent. Walmart will NOT replace the money that was basically stolen from me. This is the third time it has happened. I will not be adding any more money onto this card EVER. I strongly discourage anyone and everyone from using this bank. Green Dot bank or Walmart whoever it is are liars and have the most useless automated system and customer service help. No one can speak English and they have no clue what good customer service is. Thieves and liars.

This card is a fraud. When you call to report a fraud charge a Call Center in the Philippines does nothing except ask you for your card number and they still can't pull-up your identity. The Call Center will ask you for you FULL SSN number which I refuse to give them. After arguing they concede they know my information from my card number. The Philippine Call Center is just another hacking organization and they did nothing to investigate a fraud charge of over $200, multiple daily charges of 1.24 and .02 cents. The two cents were crooks looking to verify a balance to hack. Please Boycott Wal-Mart MoneyCard.

I went into the Walmart to cash my check and reload it to my Walmart card and then get a money order. At first the young lady said the check would not allow her to cash it then it went through. Then when I tried to get a money order it would not allow it and all the girl could say was "I don't know why its not working." I had money on the card before I cashed the check and I added the money from the check.

OK so here goes. Purchased the Walmart prepaid preferred card specifically for online purchases and the online vault. Had just received my first check from work and deposited 500 on the card. So far so good. My second check came. Deposited funds once again and this time I set up my online vault. Added 100 dollars for a rainy day. Some time later as this review date of what is now upwards 4 months later needing to access my rainy day fund but wait. My online vault is not there. Had to reagree to terms. No money, plus while on the phone to make a dispute I can't see my transactions from that time period as well so.... Where are my transactions and where is my money?

I had a card through Wal-Mart for a few years without many problems (tax returns were always a pain) until my card was set to expire the end of this February (2015). I called approximately 10 times the last week of February to make sure new cards were on the way and was assured they were. When I called on the 26th they said the cards would arrive by March 5th, so I withdrew enough money to make it till then.

I could not pull money off my card at the ATM after buying the more expensive card to be able to do so, so of course I called to find out why that was! First off no one there speaks clear English! After a very confusing talk with a semi nice lady I asked to speak to her supervisor who was awful! He lectured me on anticipating my expenses, cusses at me and when I asked to talk to someone over him he said only god is over me! On top of everything he hung up on me after many more rude comments like "You are nothing. You don't even have any cash!" I am livid! I will be letting everyone I know not to ever get one of these cards!!!

I have a Wal-Mart MasterCard MoneyCard which I have my paycheck directly deposited into. I had $818.00 in the account. My landlord doesn't take cards so I intended to pull out $800.00 to pay my rent. It declined. When I called them they said I could only withdraw $500.00 in one day. Fine. I will withdraw $500.00 and the next day get the rest. But my transaction was deemed suspicious by Wal-Mart and they cancelled my card. When I contacted their customer service they said there was no one I could speak to to resolve the issue. It had been turned over to their investigative division and I would simply have to wait for up to two weeks for a replacement card. When I asked to speak to someone in their investigation division they said that was impossible. Now I owe late fees of $25.00 plus $5.00 per day. On the 10th day of delinquency it goes to $10.00 per day. I may get evicted. I don't know what I am going to do.

I never been so upset with customer service reps more than I am upset with Walmart money card customer service. I requested for a new card in the mail and was told I would get it in two weeks which would have been April 2. Upon waiting for the arrival of the new card, I called customer service and ask is there any other way to access my funds which was about 5,000 while waiting for the new card, the rep said "Yes, just purchase a new card at walmart and go online and transfer the money." Come to find out, that's not even possible to do, so I wasted gas and 4 dollars on a card that's useless. So here comes april 3rd and I finally get a personalized card. Trying to activate, I get an error message saying the card doesn't match the one on file.

I have this card for over a year. I received my income tax money into this card perfectly fine. I used some of the money that belong to me. Then the IRS had to verify my address so put a hold on the remainder balance on the acct. I quickly called the walmart card to verify why I was not able to use my card. They told me I had to contact the IRS department of treasury. I called them and they told me I had to verify my identity. I did - everything went well. They told me my money will be released. They return the money and walmart removed all the money from the acct. And send a check to the IRS dep of treasury and closed my acct. Now I called them to explain and they were rude, hung up in my face. No one wants to help me.

I had to file a dispute on my card and walmart stated they stopped payment on it however they were able to take the payment. So in order to continue the dispute I had to report my card lost or stolen. Walmart has never been of any help. They don’t speak English clearly at all and they know it which is a slap in the face because of their survey. I ABSOLUTELY HATE WALMART MONEY CARD AND GREEN DOT. Never in my life have I ever had to go through this, oh and I have yet to receive my new card. But I see I’m not the only one. I have tons of money on that card. But walmart isn't going to pay my bills, are they? This is the worst thing you guys could ever do. I HATE THIS COMPANY.

I bought a Wal-mart prepaid Mastercard (black) and upon setting it up online could not input a post office box number. They claim they cannot ship to them. Put in my physical in hopes it would be rerouted as it has done before, no such luck. Have been using my temporary card just fine until yesterday 3-31-15. I loaded everything I had to my name to pay bills and what not. I was able to make two transactions before the card was declined. I called and talked to three different representatives and got three different answers before finally hearing my card was deactivated due to not receiving my card. I had not put this complaint in either, to which they stated I had and that was the reason for cancellation. I hadn't called them until my card was declined a half an hour after loading it. They state it will be two weeks before I get another card to use these funds. My money is frozen and not anything anyone can do about it? I'm looking into a class action suit.

I just purchased the card, and I loaded the money. And I tried to activate the card online and it would not activate over 15 attempt made. And they keep telling me to wait 24 hours. 2 days in a row, so I quit guys. Don't buy this dirty card.

After calling the overseas and partially illiterate customer service for the WalMart cash card for over five weeks to request my renewal card before the old one expired, I am now locked out of my account. I get the same answer every time I call: "your new card will arrive before your card expires". Today is March 31, 2015, it is 11 pm. When I called customer service two hours ago, the (apparently East Indian) said my new card would arrive by March 31. When I asked if he knew today's date, he did not comprehend the significance of the question. His last comment was call again later if I don't receive the new card. He obviously took no interest in my situation.

I've had a Walmart moneycard for years now and these past 2 1/2 have been hell with this money card. I had a payment set up with Sprint but they ended up taking more money than planned so I had got a refund. Sprint refunded my payment asap and I called the money card customer service (no one speaks any English by the way so you can't understand anyone but get so defensive when you ask to speak with someone who speaks fluent English and they never give me that person).

I loaded money on my prepaid debit card. Used it that night after I loaded money on there. The next day, was trying to pay a bill online but it said couldn't accept my debit card. So I called the money network. They told me that I had to FAX in my drivers license and social security card To prove it's me. But once I did I had to wait 2-3 business days to use my card. The 3rd day, I called, time check my card. Now they tell me that my drivers license wasn't readable.

On 3-5-15 a transaction was made totalling $411.95. The funds were on the card. The transaction declined according to the company it was made to because the wrong zip code was punched in on the automated system. According to Wal-Mart Credit card they first stated that it went through on their end. After further investigation they stated due to the mishap and it being declined the funds would be back on the card within 3 to 5 business days. This didn't happen! Then was told the funds are floating out there and the computer automatically generates a date for the funds to be put back on when something like this happens. Was told the computer generated the date of May 5, 2015. They were told this is unacceptable that there should be a faster way to get funds back.

Trying to help my daughter and son-in-law get access to their tax return that has been put on a Walmart MoneyCard… The card has been frozen and no less that 20 calls have led to dead end after dead end. Each person (non-English) is a "supervisor" is of absolutely NO HELP. We have been told so many excuses, that it is unbelievable. Today we are going to see our State Senator for help since we don't know where else to go. Here are some numbers that are not "public" for the Walmart MoneyCard, but I have been able to access. The corporate compliance department is 866-652-4611, use option 2. The corporate fax is 866-963-6231. I am also contacting the media to have Walmart MoneyCard investigated. They are withholding funds for innocent people who trusted them! I STRONGLY suggest everyone that is dealing with this to contact their local Senator, BOMBARD the phone number and fax number that I have listed and CONTACT the media to have this investigated!!!

Wal-mart advertised their prepaid cards for direct deposit, claiming you get your money faster. This is garbage! My husband and I deposited our taxes and his VA compensation on this card and now we can't access our money at all due to a "security block"!! I have been on the phone with them since 3/11/15. It is now 3/21/15 and I have already sent (via the link they e-mailed me) my driver's license in 3 times. The link uploaded my ID each time, stated it was received and it was being processed. They claim it would be removed within two business days. My husband and I moved, not knowing that Green Dot bank would put a hold on our own money. We cannot move into our new place, buy groceries, or pay for my car payment.

After shopping online and being charged double by mistake, the online company I was dealing with immediately issued a refund to my card. That refund will take 15 days to reach my card. When calling the customer service number for the Wal-Mart Card, I was told there was no way for them to verify the refund until the agreed release date for my initial purchase. While I understand the theory to my problem, I feel the 15 day pending transaction is an unacceptable amount of time to wait for a refund to my card.

I had my fiancé’s taxes put on my card so we would get them back sooner (we are currently homeless) but they denied the deposit causing us to have nowhere to live. I have argued with them trying to get them to exempt it, but to no avail. I feel violated in my rights and my decision. I will not use their card anymore after I get a new bank. And I would suggest no one else use it. They will screw you and they have no heart. They need to have Americans in their bank instead of Indians, they don't understand crap.

We received our 10 thousand tax return on a moneycard two weeks ago. Even after sending the "needed" proof of identity 3 times in two weeks they are still refusing to release our funds. What can we do?

I have had my Wal-Mart money card for at least 6 years and have been extremely happy with it until today. They sent my new card to the old address and when I tried to remedy it with them, it was a hellish nightmare. First, they had me answer questions about cars that were registered to my address that I lived at years ago that weren't even in my name, then the birthday of a distant ex relative I never really knew anyway, and to make matters worse, it was all done in a conversation with someone who really didn't have good English but thought they did. Then after that fiasco, they took it upon theirselves to put block on my card that doesn't even expire till the end of the month.

I have used the Walmart MoneyCard for many years. I am a disabled veteran and I also am housebound. I buy a lot of silver and coins and things online with a Walmart moneycard. I decline to have my military retirement put to the card because of the complaints about the card, however the last couple of weeks, I paid a bill with the card and the agency that use the card made a mistake and charged the wrong amount. They corrected their mistake within a couple or three seconds, they assured me the 150 dollars would be credited back to my Walmart moneycard by midnight. However the next morning, it was not there. For 2 solid weeks, exactly 14 days, I spoke every other day with a Walmart representative at walmartmoneycard.com. The representative, I should say, they assured me that it takes 14 days for the card or the amount of money that they posted or corrected to be put back on my card as a credit.

They said I was get my card with 2 weeks. I have not received in then I call them back. They told it will be 2 more weeks. It have my tax money that card.

They are not even in America; they are a call center but they don't listen to you at all. The reason they don't listen is because they read from a script. They are more focused on that script than actually listening to the needs of the customer. I will never do business with these people again. I have my Wal-Mart Money Card compromised and it took two weeks for me to get a new one. The problem was I was using it for direct deposit. They offered no options because they are just reading from a script and when something that is not ordinary happens, then they don't know what to do because its not on the script.

My tax refund was deposited on Wednesday 3/11. I tried to used prepaid card but it was declined. I called Wal-Mart money card and was told it was a block on my card and that I needed to send my id. I did so and my card still blocked.

I am so frustrated with how walmart money card thinks they can put a block or hold on my tax return with no permission. I worked my butt off hard to get that money to support my children and for them to say I need to send you a black and white photocopy of my driver’s license to have the block removed after they verify my identity. I feel they are over stepping my privacy and my constitutional rights.

I have been getting the run around about my taxes! My money is sitting in limbo and I can not get a straight answer from these **. Please help!!!

A website charged my card without my knowing. I called Wal-Mart customer care to report it.. I was then told that the transaction was still "pending" so there was nothing that could be done at that time so call back at (specific date). The next day I tried using my card and it kept declining. I called customer care again and was then told they canceled my card because I reported the unauthorized purchase.. But I was never told on the phone that this will happened. I told them of me not knowing and still nothing that they can do until they send me another card in 2 WEEKS!!!!

I been using the money card for 3-4 years now. I called customer service to have a new card sent to me 3 weeks before my taxes was expected to be sent to my card. I never received it. Then my money was deposited to my card and the card had expired. I called customer service which stated they would be sending me a card in 3-5 business days through fedex for $15. I wait and still nothing. I called them back and they would not provide me with a tracking number or nothing.

Requested a replacement card before it expired on 02/2015. Didn't receive the card prior to the expiration date so I requested a card to be mailed within 3-5 business days at my expense of $15. Still haven't received the card yet.

I changed my address over 1 year ago. When my old card expired, it was sent to my old address. When I called to see why I hadn't received my new card, I was informed that the card was sent to my old address (although I had changed the address already)... I was then told that I had to wait two weeks for a replacement card.

I have two MoneyCards from Walmart and I never had any problems with them. I get direct deposit and I never had any problems. I get my taxes deposit and I never had any problems.

I wish I checked out the reviews on this site before I ever decided to deposit my tax refund into my Wal-Mart MoneyCard! It got deposited and right after BLOCKED! "Pending further investigation for my safety!" I sent in whatever documents they needed, they said they'd call me back in 2 days (never heard from them). I called them back on the 3rd day for them to tell me they never received anything! I've been waiting so long for MY money, when the heck will I get it??!! Never again will I deposit anything into this Wal-Mart MoneyCard!

Well, I've had a Greendot money card before, but that one wasn't exactly wonderful. It wasn't accepted in most places, (particularly online), and I don't think it was easy to reload either. Speaking of reloading; I got my Walmart Money Card just last month (02/15), and it was fine setting it up. Apparently, last week or so they decided "Let's send spam mail to this address!" and sent me an unsolicited new card to register and activate. Luckily, it's had no effect (as far as I know) on my current card's account.

I went to my local gas station and pumped gas at terminal. I did a debit transaction. Come to find out Wal-Mart money card did a pre-authorized amount for 90.00 the pump shut off at 3.52. I immediately knew something was wrong. Earlier that day I had 93.52 in my account verified via text. I was on my way to an appointment. Called my the CS # and said I had spent 93.52 at Shell. Told me to turn around and go back to station, in which I did causing me to be 45 minutes late to my work meeting.

Bought a card to shop online under impression it was free to load. Nope, $3 a month, $3 to load. They allowed bogus charges. I closed it with $5.84 left. They said they couldn't send check but I could use it up. Nope, declined. Liars/thieves.

Three weeks ago approx 02/12/2015 we had misplaced our card. Then, I called but, could not understand the woman with the foreign accent. So, I told her I cannot understand what you are saying so, I said goodbye and hung up. Then I called my wife to come to my work on my lunch break to call the Wal-Mart card. In between that time my wife found the card. So, when she came to my work to call Wal-Mart money card we let them know that we have our card. They in return said that they blocked our card; because I did not answer the password question. In which I did at that moment I gave them my password. But, they refused to unblock it. They said I would have to send my picture of my license and my social security office to their fax number 1-866-963-6231. So, we faxed those two pieces of information to them through the UPS Store at Green Hurst Plaza 2422 12th SAVENUE road, Nampa Idaho ID 83686-6300.

I have had this card since September 2014. I've been adding money way before my tax refund has been added. So once I receive my funds and try to make a purchase I get declined for suspicious activity. I called the number on the back of the card because that's the only number that you can call and ask to speak to a supervisor (everybody's a supervisor by the way) and she/he told me that I would have to spend in my identification and in 2 business days my funds will be unblocked. So I did that, still no funds. One rep told me that they did not receive it, another rep told me did not attach a case number which no gave to me, then I was told that "Your ID was received you just have to wait ma'am."

My husband and I have used the Walmart MoneyCard for our tax refund to be direct deposited for years. Everything went well as it usually does. The deposit posted that morning, 2/25/15, but later that afternoon, our card was declined. After talking to customer service, we learned there was a hold on our card for "suspicious activity" and that we needed to send in a copy of my husband's driver license to verify his identity.

As a gift, I was given a Wal-Mart MoneyCard with 30 dollars on it, so I could buy things online. I registered the card, like the back of the card told me to do. Every website I went to, however, told me the card was not a valid form of payment. I went to the website listed on the back of the card and it said "This card can be used to buy things from any place that accepts Visa". When I called the help number, I was told this same information (although I never spoke to a live person). So, I figured I could only buy from the Wal-Mart website.

Do not upload your tax money on the Walmart green dot card because they going to block the card-- ain't going to tell you **. The only way I find out that my card was block: I went to the store trying to use--it was decline. Then I call customer service--they don't tell you ** but your money is on hold. It take up to day and that full of **. If I knew this was going to happen I should put my money on a netspend card because you can get your money. Those Walmart card is some ** when, never going to use a Walmart card again. Sticking to netspend.

I been a card holder for almost three years. I had never had a problem with my card until I misplaced it. I have had 3 tax returns deposited on my card as well as my employment checks twice a month for 3 years. I misplace my card over 2 weeks ago, I canceled it. I found it right after I canceled it and tried to reactivate it. They would not allow this to go through. I had to wait 2 weeks for a new card in the mail. I had a few hundred dollars of cash on hand to last. (I hardly carry cash.)

This is the second month I have had my disability benefits directly deposited to one of my Walmart MoneyCards.They advertise that you can receive your benefits up to 2 days after by having them deposited to their card. Even when you check your balance on the phone, that message is played to entice direct deposit. That thus far has not been the case in my situation. I only changed my deposit because the bank I was with for 32 years is in Pensacola Florida and I now live in Lafayette Louisiana and I almost always received my deposit 2 to 3 days early even from my bank.

Loaded card, proceeded to use, then had to make a voided sale on transaction. Merchant immediately did void sale and all should be good. Nope, Walmart took the money out and now I am fighting to get the money back onto card. Keep saying they haven't received anything. Beyond angry!

I spoke with 9 "customer service" people. I need a refund processed so I can have my money put back on my card. The place that took the money off my card refunded it right away. But the Wal-Mart people are making me wait two weeks for it. I cannot get life sustaining medicine because they won't put my money back on the card! Done with Wal-Mart money card forever!

My mother got the Walmart MoneyCard about 3 weeks ago for her tax refund. She had problems from the very beginning. They never had the right address to send her card too. We had to talk to a rep 3 different times just to be sent a card. When we finally got the card, it was no good. They had put a block on it. They said the block was because a significant amount of money was loaded to the card, so they needed to verify. But how could you need to verify the IRS? Anyways, they went on to say that they needed a picture of her ID. And it would take all these extra days to get to be able to use the money. THEY ARE SCAM ARTISTS AND RIP OFFS AND THEY DON'T CARE ABOUT YOU. DO NOT USE THIS CARD.

They rejected my tax return because it exceeded the daily limit, but I have put my return on there before. When I call the automated system it says it was sent back on February 17, but a live agent told me it was sent back on February 20. So much ** with them. I will never use this card again. Too many problems.

I was misinformed as to what kind of card I was purchasing. I ask the associate if it was the kind you could put a certain amount on and throw away after using all the funds. After setting up the card and reading the terms, I found out that was not true. Calling the number on the back of the card is a waste of time because you can never get someone to talk to about your problem or the right phone prompt to lead you to get any help. I was not able to use the cards at the store to get the balance of the funds I place on the cards. After hundreds of tries using the different props and no success, I called 1800 Wal-Mart which was another chase in circles and finally was able to find someone to help me with this problem. If you need more information on how to improve in this area, I will certainly give you my input...starting with giving a number that people can solve this problem with a real person instead of a machine.

I had a Wal-Mart Money Card for 5 years. I have always used them for my direct deposits and tax refunds. But this year has been a nightmare. On 1/24/15, I got a email from Wal-Mart Money Card stating that there was a change of status on my card. I called Wal-Mart Money Card and I was told that my account was closed to due to questionable activity on my card. I asked what kind of activity, the person on the phone just told that my information was in their fraud department and unlike the reviews I read, my account was not placed on hold until I can provide proof of my identity, but instead they closed my account and what made it worse, I was told that I could never get a Wal-Mart or Green Dot Card ever again.

Tax refund block on card. I have been sending my license for almost 2 weeks to verify my identity!!!!! How long can you take? I have been talked over, hung up on and basically received the WORST customer service EVER! I will never use a Walmart product service again in my life. I totally understand sending my license but this is ridiculous!

Don't ever buy a prepaid Wal-Mart prepaid ever!! It's not worth it. When you try to register, for a permanent one it declines you. Once you use all the money you have to disregard the card. Finally stupid ass customer services won't even tell why you were decline. Point of the story you are better buying a prepaid card from a pay day store.

So Indiana state revenue department deposited my tax refund today to my walmart money card and this customer service department says that it has not received the deposit. This is a total lie. I even have the tracing number from the bank and walmart says nope they didn't give it. But yet the bank (for the Indiana tax department) sent me an email with an attachment showing where walmart money card accepted the deposit actually yesterday. I'm now waiting on the police department to get here because with this documentation I have showing acceptance and walmart claiming they didn't.

I bought this card to use to pay my bills online since I didn't have a bank account at the time. My insurance company over charged my card back in 2014. Once I noticed the extra charge I called the insurance company and they issued the refund. I waited and waited and waited. Still no refund! I then called the insurance company thinking it was on them, only to find out they sent the payment back to this prepaid card the day we determined they over paid. At this point it had been almost 2 months. I called the Walmart money card and sure enough there it was. Then BAM they hit me with the "card block" as I know now is very common on their part. I send over everything they wanted and yet it still isn't enough.

I will never do business with Walmart money card again. The customer service and everybody seems like they have no idea of what they're doing plus it takes what seems like forever just to get a new card even after having it "expressed" shipped.

On Jan. 30, 2015 I set up an account to get my sons taxes put on a money card. On Feb 13, 2015 I called to see where his card was at after being on hold for 45 mins, the lady said she would send out a new one that day. I called on Feb 18, 2015 to see if his card was mailed out on Feb 13 after being on hold the FIRST time I was told that I never called on the 13th about the card I called to change his address. Why would I call them to change an address?? Then they would mail him out another card but it wouldn't be processed for another two days and I asked them if they could over night it I was told no, regular mail only. Asked if I could speak with a supervisor Grace was her name hung up on me! After the fourth time of calling back they are sending a new card out today Fed Ex BUT is charging him 15.00!! WTH kind of crap are these people trying to pull??? His money has been tied up for three weeks and like others he is a single dad with bills to pay!!

Wal-Mart money card had a great to scam money out of people because when you make a purchase and the transaction is reversed or refunded they add the money back in your card then it shows they give you back your money but a hold is put on the money so you can't touch it and your card gets declined. The first time it happened to me was for a $360 transaction that i cancelled. When i cancelled it I had almost $300 still in my account so when i saw the money was refunded and showed that it was credited to my account, but my balance was still almost $300 instead of $600.

Wal-Mart MoneyCard suspended my account for "suspicious activity" and "Account Compromised." At first they said someone had tried to access my account online too many times with failed attempts. The next time they told me that someone had called about my account too many times. So they suspended my account. I cannot see my transactions online. I cannot get my money out and they are telling me it will be 2 weeks before my new card arrives. What they call "suspicious activity" is me using my card in a manner anyone would use their card. I wish I had done some research BEFORE I got the card and set up my direct deposit with Green Dot Bank (the bank behind the Wal-Mart MoneyCard). They do not seem to care that all of my money is tied up by them and it will be 2 weeks before I can get my money out.

I loaded my WALMART Card for my husband to use on the road traveling for work. Mind you I called WALMART Customer Service days prior to the use of the card on the road and I directly asked them to note do not Restrict or Block this card, it will be used on the road. It was a lot of money for one load and those people restricted card. Anyways when my husband called and told me he was declined then I used it and was declined, man I called them and the guy didn't speak English well but when I got thru he understood me quickly and card got unrestricted, and I now see some duplicate charges and things. But I want anyone affiliated with Wal-Mart Money Card and affiliated with Green Dot I'm gonna sue you all for embarrassment and extra fees and stress and I'll keep complaining. I'm you guys new pesky net to buzz your bad business ways..

I have had Walmart money card for over 2 years now. Never a complaint until they let the bank go and now Green Dot runs it. They are usually pretty good with sending out the card usually about a month before it expires. Due to moving, I never received the card. This was for January. On Jan 27, I called to let them know I had moved and to please send me a new card. To my dis-belief, the rep I was talking to, Chad (would not give me his last name or badge id) informed me that to change my address he had to verify it somehow through a third party. When this was not possible, he said that he had to close the account because he could not verify my address. I have never heard of such a thing. I had to practically yell at him that I do not give my consent to close the account as I still had money in it. He then said he could not mail out a new card because 2 weeks had not passed. I had to log into the web and change my address from the site.

I got my direct deposit from the IRS on the 11th. They took there 3.00 fee and immediately put a block on my card. They then give me a verify site to go to put, can't assure me that they have received the information. They keep telling me wait two business days and I can't get a hold of anyone. I advise people NOT to get any Wal-Mart card prepaid products! Worse customer service ever!

I was told I'd get a new card in the mail in 10 days, the new card was also compromised. This was the third time & in the meantime I cannot access & use the money on the card. I just want a refund on the money originally put on the card. I want no more WalMart Money Cards! The service is terrible. The automated line is too difficult to work with! I want my money back as soon as possible. I need to talk to a live person!

I use the Wal-Mart money card for direct deposit for my benefits. I ordered a new card before my deposit was to be issued. I have been given the run around and never received my card so I can pay my bills. I have cut-off notices and eviction notice.

I purchased a Walmart card specifically to be used as direct deposit for my tax refund. I received and activated the card as directed. The money was deposited into my account. The second my money was deposited they placed a BLOCK on my account! I called in frustration and I was told they wanted to make sure I am who I "say" I am and requested I fax over my license and social security card. I did this that very same day and was told it was not received a few DAYS later. I resent my information this time I was told that it was received BUT that the investigation would take one to TEN business days to review.

On Feb 1 2015 I purchased a Green Dot Walmart MoneyPak refill for 90.00. I went home to apply this to my account online. When I put the pin number of the back of the card, the website said it was invalid. I waited 2 hours thinking it might take some more time but still got the same message invalid.

My card has been blocked due to tax refund. I'm so fierced, disappointed and patience is running very low with the customer service people. I am going to be evicted from my home all because I have to wait 10 business days for them to review my ss and i.d card that I faxed to them. Can someone please help and give me advice?

I activated my card on Thurs 02/05. On 02/06/2015 I received a charge of $53 from Redbox. I called customer serv. They said call Redbox. I called Redbox who stated the charge was for a swipe at a machine in OREGON (over 3000 miles away) on Jan 14th for movies never returned. Not possible...not in Oregon and card wasn't active until 02/05. They said I would have to get my bank to reverse the charge. Called Wal-Mart money card cust serv...who insists they can't do anything bc the charge was still pending. The guy said he could clearly see there was no swipe in Jan so call back after it posts and they will reverse it back to the merchant.

Both my mother and I have an account with the Wal-Mart money card. My mother passed away on November 17, 2014. There is over &1750.00 on the money card. I have no access to the account. Green Dot bank put a block on the account for no reason. I was instructed to go to Social Security which I did. I was then informed by SS that Green Dot bank never sent SS any payments back to them. Green Dot has placed the block. SS said the Green Dot has no business keeping the funds. They belong to the ** family. I have the paperwork that I filled out with SS and their stamp is also on the paperwork. I WANT my funds that are due to this family. Please someone Call me back......

Hi, I got my direct deposit this morning. I've been following this page because I've been worried sick about the Walmart money card rejecting my direct deposit. There is a link where you can verify your identity on line for green dot bank. May speed up the process. Google it and I'm sure it'll pop up!! Good luck everyone!!

I did my taxes and had them loaded to my Wal-Mart debit card. Well when I realized I couldn't find it, I called it in and got a replacement card said it would couple weeks. I really didn't worry cuz I still was waiting on taxes to load. But then when I never received it by the date they gave me. I called and I called... Well it was gonna take another 2 weeks before I get a new one.

On Feb 4, 2015 I had my tax return direct deposit to my account to find early that morning that my account was block because of suspicious activity which I don't know what they're talking about. I was able to buy a money order and buy something at Wal-Mart too. The money order was from Wal-Mart and withdrew 100 and my account was lock. I'm more than pissed off. They want me to fax my id or dl to make sure the money that's in that account is me. My dl is expired that's my only form of identification I have. I'm a single mom of 5. I can not afford one.

Somehow a .com website charged my card of almost 30 dollars over 3 months or so at .25 and 1.25 mics. Still trying to straighten out results. Why can't there be a security alert to notify card user to see if card was stolen or being used by the owner himself instead of draining the prepaid account which I thought was safe. Now I have to suffer the consequences and try to figure it out. How is it that simple? More than 2 times this has happened using the money card.

I get my income tax deposited on the Wal-Mart money card. So I send my mother cash three days in a row, it went thru the first two time and on the third it was declined so I go to an ATM and it was declined. So I call customer service and they said my account is blocked due to a suspense of suspicious activity and I said what is the suspense and they said they are just trying to protect my money that they think someone is trying to steal from me stealing.

Purchased a money Wal-mart card and deposited $1000. When trying to activate my card online, I couldn't because the system said technical difficulties so I tried calling customer service and it was useless. I have tried 5 times and every time they ask me all my information, then say system difficulties and try to hang up the call, not even trying to help me. I am frustrated and angry because no one will tell me nothing or even bother to try to help. I tried to get a refund but I would have to wait another 2 weeks to receive a check.

I have used the Green Dot Walmart Money Card for years. I have even had several tax refunds deposited to the card. This year I set up my tax refund to deposit to the card. I called on the day it was supposed to be deposited to find a block had been placed on my card. I was told I needed to fax or email a copy of my driver's license and social security card. I did, I sent three faxes and even emailed them. Just to be told they did not get them. I have made reports to the Better Business Bureau and even trying to get my local news agency involved. I am lost on what to do next. I desperately need my money.

I am so angry with the way the Walmart money card or green dot people are handling the direct deposit of my tax return. I have been behind on all of my bills and was desperately waiting for the money to be deposited to my card. I finally received it on January 30th and because the deposit was so "high" it was considered suspicious activity and my card was placed on a hold. I sent them a copy of my ID and Social Security card as requested by the agent on the phone. I was on the phone with her until she confirmed that she received my documents and it's now February 6th and my card is still on hold! I've spoken to 3 different reps and no one can help. They just keep saying that they have 10 business days to process my documents! I can tell that they are from an Asian Country and it makes me angry because the reason "no one can help me" is because they aren't even in the country. Walmart employs them for cheap labor.

I won't go into huge detail here, but this week my income taxes were deposited onto my card. After I made some payments on bills, and a few purchases they decided on their own i had spent too much money. They put a security block on my card and canceled it as a lost or stolen card. No one ever contacted me in any way to tell me they were doing this. I am a single mom of 3 and had budgeted very carefully. Now i have an eviction notice because i can't touch my own money till the new card arrives (if it does based on what i have read).

Ok so I fell for the spiel that Walmart gave me about it being easy and painless to direct deposit your tax return on their card, I could not have been more wrong. Sure the money made it, sure they have been charging me fees associated with the account but can I spend a single cent!??!! Nope because they immediately put a block on my card saying that there were issues with the direct deposit and I would have to send them a copy of my driver's license and social security card.

I have had my Walmart Money Card for over 4 years. I too received an email today that said there was a message about my card and to call. After calling I found my account had been closed also??? I can't get customer service at all!!! No option available. This is so frustrating. I have direct deposit, have never had a problem with my card - there is no reason for this. Except perhaps that Green Dot is trying to undermine the business. If it is, and I get a note from them also I will report both Walmart and Green Dot to the Better Business Bureau (not that that will do a lot of good). This is a terrible business practice! I was really trying to get away from banks and their charges only to find that these people are more ruthless. This is going to cause immense inconvenience to me and I'm sure others who get this. Very nice Walmart. Thanks again for great service!!

I bought this STUPID money card SEP '14 via "money pack," with a $5 fee, then $3 fee at Walmart to load. It was all done as a means to be able to receive funds from my folks, in another state. It was a nightmare frustration the day in Sep. I did all this, and the phone calls back and forth to sender, to the card customer service, then FOUR hours to wait for funds to be available. The confusion and variety of advisements from cashiers, and call center agents, was just futile and more than irksome.

I had no idea that activating the MoneyCard would require my social security number and birth date. I thought very sensitive and personal information that I choose not to disclose. This card is connected to a bank account from Green Dot. None of this information is displayed on the outside package, which would help customers made the best decision to purchase. I spoke with four different representatives, all providing different answers for activating card without providing social security number and/or birth date. I was originally told I could activate card for only temporary usage to deplete funds I placed on the card without submitting personal information.

Yesterday my refund was deposited on to my Wal-Mart Card. I went to the store, bought a couple of things, and when I tried to make another purchase the idiots (Wal-Mart money card) had done put a hold on my card because I had an unknown deposit but it clearly says that it is from IRS refund department. So they told me to fax a copy of my id and social security card but gave me bogus fax number. Called back, got the correct number then they said they never received it so what am I to do now. I've never felt so disrespected in my entire life - ready to explode.

I had my direct deposit from my job and my federal return sent to the card. I was sent a text message this morning saying that the deposits went thru and I was able to use make 3 purchases before the card started declining at every point of sale. Waited 45 mins to talk to someone only for them to tell me my whole account was suspended until I sent verification on who I was. Then they proceeded to tell me that I would have to fax or email my driver's license and social security card in order to lift the hold on my account. It will then take up to 10 business days before the block is lifted. I have no access to my money at all.

I have a Wal-Mart Money Card and this year decided to have my tax check deposited onto it. Well, this morning I received my money. The amount was almost 6 grand. I made a $700 purchase at T-Mobile without any problems, but when I went to the bridal store to pick up my wedding dress for my Valentine's Day wedding, the card was declined. I immediately called the number on the card and was told that my card was blocked due to a suspicious deposit from the IRS. What? I didn't realize that the IRS was a "suspicious" company. Well, I went round and round on the phone with this so-called supervisor about releasing my funds, but got absolutely nowhere. A few minutes into the conversation and without any of my questions answered, she told me that she had more important calls to answer and then proceeded to hang up on me.

Wal-Mart MoneyCard is a scam. They advertise about direct deposit of income taxes and they hold your money. That's fine, for my protection, I call. They have you on hold my money because they have no SS card and ID. What a bunch of crap. I have been getting direct deposit all along without a problem now you wanna hold my funds. A rip off, will never use this again.

Well, my husband received his income tax today and within 3 hours of it getting on his Walmart money card, they put a hold on his card. After waiting an hour on the phone, the guy won't let me speak to any body in charge. He tells us my husband has to verify he is who he is. So we have to fax his I.d. and s.s. card to do the verify and then we still have to wait 10 days until someone decides our deposit isn't suspicious. What I can't get is how is a deposit from the irs for your income tax a suspicious activity.

My paycheck was deposited in my account on Thursday then my tax refund was deposited in my account today. This morning I used the card at chick-fil-a for $3.00 purchase. I went to use the card later in the morning to buy a drink and couldn't so I called the number on back of card and waited on hold for over 30 minutes to speak with a rep. I was informed that they put a block on my card due to the large amount of income tax refund and that I needed to fax them my social security card and D.L. and that I would receive an answer within 10 days as to when the hold with be taken off.

So I went to Walmart to take money off my Walmart debit card and it wouldn't work. They said I had suspicious activity. I tried to buy something online last night... So they canceled my card and now I have to wait 15 days to get a replacement card. I am so mad, how am I gonna pay my bills??? It is 15 days I have very little food and no gas!!! I need my money. I asked to speak with a supervisor and told her I have 2 kids I cannot wait. I need to feed these kids and can't if I have no money. She told me she is the supervisor... I am so mad. After I get my replacement card I will no longer use Walmart as my debit card.

My card expires Jan 31st it is now Jan 28th. I have called their customer service over and over again to make sure they had sent it. One lady told me they mailed it in December and I could request a lost card. Yeah, not going to do that. Another lady suggested that I check my mail. Hello, my mail is not piled up like I'm on vacation. Another person told me it was sent out two weeks ago. When I asked where it was coming from she said California. I asked if it was coming by a Pack mule... she said no regular mail. I called tonight and talked to someone and asked the specific date they sent it out, she could not tell me. Why can't you tell me? Is it a breach of National Security? It's my card. Then I told her I wanted to speak to someone from the US... she told me she was from the US. I broke her down and she admitted she was overseas. Big Duh! As soon as I get this card transferring funds to another card.

Wal-Mart Money Card has been taking money off my card when they blocked it because Dish network gave me a credit of 400 dollars. For months I tried to get this resolved with each other blaming the other. I went from over 500 dollars to none. As of today 1 29 15 nothing has been resolved. Meanwhile they still have over 500 dollars of my money, but won't give a reason for taking it. California Native.

I had paid for some Six Flags season passes and they had declined my card because I didn't put in the correct information, but the people behind the card paid for it anyway after the consumer rejected it.

I am a 2 year employee at Wal-Mart and got a Wal-Mart money card to get my direct deposit check on the card. On Dec. 22, 2014 I discovered my card was used at a Sam's club in Lincoln Nebraska on Dec. 21, 2014 for the amount of 687.37. I am in California, I called to report the fraud and the customer service person at the Wal-Mart Money card told me I had to fill out a dispute, it would take 7-10 business days for me to receive it then for me to send or fax it back. I faxed it back then they proceeded to give me a name and number of the only person they had to handle my dispute, all I get from this number is a answering message saying he would call back within 24 hours of my call. Till this day he has not called back.

I am so upset right now. I just got an email from Walmart MoneyCard to call them about a change in my account. When I called a rep who was not caring advised me that my account has been closed due to their compliance dept. had found something, yet they would not tell me what they found. My state refund, federal refund and paycheck is going to be direct deposit on this card; now I have to contact these agencies to place the card on a different account, file a police report, close my email address that I had for over 15 years. I asked at Walmat MoneyCard to speak to an supervisor. I was told that there was none and that their department is the only one; what crap!! I called several times and I then got an email from Green Dot stating my Green Dot Card will be in the mail in less than 2 weeks.

Went to buy gas with walmart card $5.00 and boy, put in $55.00 at the cashier. It's been 24 hrs still not gotten it back on my card. Bristol TN Walmart.

My card was compromised. I called immediately to shut card down, was told it was done. Four days later my card # was used despite me shutting it down & customer service tells me I have to take the loss unless merchant refunds the money. What is the point of reporting your card stolen if you still aren't protected. Worst customer service ever.

On January 23, 2015 I call Walmart money card about a depict taken from my account. The associate could not speak good English. She started saying my card was compromise and shutting down the card. I beg the lady not to do this. I have no cash money. I need to get money off the card to feed my children and pay bills. She just will not listen. She said I will be getting a new card in two weeks. I told her "no, let me find out what happen first I will get back with them." She shut the card down anyway. She was very rude. I started crying.

In the first week of January I was traveling and passing thru San Antonio. I stopped at a 711 to purchase a money pack to send to my sister. I ended up paying 300$ on a netSpend visa. 8 Hours later arriving at home I activate the card when told that it's in someone else's name and I can't use it. What do I do. They can replay the video, call the store it was purchased, and hopefully review the card to see that 300 should still be on there. My rent is now unpaid and I'm having to loose my home, return my car because of moving expenses and now in debt with bad credit.

I lost my prepaid Green Dot/Walmart Mastercard on 01-10-14. I called and reported it lost and they shut the card down. They informed me a new card would be sent to my address within 7-10 days. I called on day 10 and asked if the card was sent and while verifying my information they informed me that the card was sent to the wrong address. They would not tell me what address they sent it to and they cancelled the replacement card and issued another card to the correct address (which is the address my original card was sent to!).

I made some purchases with my card at a local retailer and decided to return some items I no longer needed. So the credits back to my account and went to grab some food and told the card was declined. Called the customer service number to be told a block was placed on my card due to the transaction amounts did not match and because of that they put a hold on my funds. This is total BS. I done this in the past with no issues and now all the sudden they want me to email them all my receipts to them so they can verify the returns. This is a total scam by the way, think about it if green hold your funds just for a day, think about the amount of interest they can make on our money. I think this is a bait and switch and the US Attorney General needs to look into the FRAUD.

I tried to pay a utility bill with the card & it didn't go through the 1st time, so I resubmitted it. Success. I realized the card was actually charged twice & called the utility co. They said the 1st charge was a soft authorization & would drop off in 24 hrs. They saw that Walmart declined it. It didn't drop off. Walmart said they will hold the money for 10 business days, even if the merchant faxed them a letter requesting it be removed. Total crooks! In this day and age, with our technology, there is no legitimate excuse for such a long hold... other than GREED at the expense of people they know are stretched thin & have no bank account.

I purchased a Walmart Money Card (MasterCard) for use on vacations back in 2012. It expired, so I requested a new one which I received and activated. On December 31, 2014, I loaded $420.00 cash at a Walmart Money Center on this card for use on an upcoming vacation. Since I encountered no problems before, I thought everything was good but a nagging feeling told me to check the balance so I did so on January 2, 2015. I was advised that no notification of funds was received and that an investigation of one business day would have to occur. I was given a case number and asked to send a copy of my receipt along with my name and phone number which I did on January 3, 2015. I checked my balance via text message, Walmart Money Card website, and telephone but the response was $0.00.

I've had an account with them for about a year now and I haven't had any issue until recently. I received a grant for my books for school and since I don't have a bank account I decided to enroll on the direct deposit of the Walmart money card. The school send the money since Tuesday and it is now Friday with no signs of a deposit pending. I'm getting very anxious because school starts on Tuesday and I won't have time to order all my books to arrive within next week (and that's if I get my money). It's obviously false advertising when it states the direct deposit is easy and fast because it definitely is not. As soon as I receive my money I will close my account and go somewhere else because this has been such a nightmare for me and no other bank, no matter how crappy, has done this to me in the past.

I have had one card from a previous state for 10 years. I let it run out almost to its renewal date then I found out someone had used my card so I reported it. When I went to get a new card they told me I can't because I failed to answer security questions correctly. I did answer them correctly but the Government says I didn't according to their data from the Government. They are random questions which are about people, place and other such questions.

I went to pay a bill online that was for $224.00. It was declined and I later found out I only had $222.00. So I call to make a partial payment over the phone. They said it was declined. I went on line and saw that the money was taken off my card. I told the merchant that, but they said they didn't receive any payments. I went back and forth with Wal-Mart about this. They said it was approve for payment. But how can a decline transaction be approved?? I asked them how can you decline the transaction, don't pay the merchant, but take my money anyway?? They had no answer.

I purchased my card back in Nov. 28 and had not received my new card in two weeks like i was told. So i called. CSan was told my card was sent out on Dec. 31 and i would receive it in 2 weeks. Well its Jan.15 and still no card. I got this card to pay my car insurance, But card keeps getting declined. So my insurance has been cancelled and my heart doctor wont take cash anymore. So thought it would work good to pay him so could have health kept eye on, but have not been to doctor since Nov. due to not able to make payment for check up after open heart surgery in Nov. I called and try to talk to a supervisor. Was told dont have one there ok, called back and talk to 5 more people that tell me they are supervisors and no one can give me any news. But a new card was sent out today Jan.15. The reason i called so many times is the ** keep hanging up on me. I have got better service from homeless people on the streets. At least they have more compassion.

I purchased a card thinking I was purchasing a card from Wal-Mart. It was after setting up my direct deposit, ordering two cards that never came, and going six weeks w/o my pay that I found out that it's actually a company from the Philippines that don't even know the Number for corporate. Worst experience ever. Single mother, student with a full time job and four children! Every time I call Wal-Mart they transfer me back to the Philippines! DO NOT TRUST THIS CARD!!! Your money will be lost and no one will care no matter what you're going through!!! I'm looking into an attorney as we speak. THIS IS NOT OKAY TO TREAT SOMEONE THIS WAY! My grandmother passed away. I probably won't be able to make it to her funeral, in the verge of losing my job, and can't feed my four children due to no family or friends in the state. WHAT AM I SUPPOSED TO DO?!

I called in a bill and my card was denied, when I called the card company, the number on the back of the card, I had several unauthorized charges. They said my card had been compromised and they would need to send me another card. I asked them if I could go to the bank and get the remaining funds. They said no, and I should receive my card in 7-10 days. This is the week of Christmas so I had to drive 50 miles to pay the bill, with cash. On the 12th of January I still had not received the new card. I thought, maybe I had over looked it in the mail and I was allowing for the holidays. I called them and they said it was put in the mail that day! Well it was time to pay that same bill again. I waited 2 days because it was just coming from the state next to mine.

On Jan 8 I called to inquire about a transaction on my card. I informed the gentleman on the phone about it and he said he reviewed it and it was in my favor and so he credited my card the amount that I was disputing. Fast forward to 5 days later Jan 14 and unbeknownst to me they cancel my card, stating that the card had been compromised. I explained to the gentleman on the phone why wasn't I notified of this. He stated they didn't have to notify me. I proceeded to tell him I needed to speak with his supervisor. She was of no help either, she stated I would have to wait 7-10 business days to receive another card, and my other option was they could send it Fed Ex @ a charge to my account of $15. Really?? I explained to her that "you all have inconvenience me and I have to pay for it?"

I have been trying to receive a refund for 450 over the past 2 months. Finally I spoke to a woman that gave it to me straight and said my money would be here on the 12. Today is the 14th and there is still no check. After searching online for a number to contact cs, it has only been possible to reach an automated system as I am no longer a card holder. The only way to reach them is send an email and wait 3 business days for a reply. I will NEVER use them again, nor recommend them to friends.

I bought a game on Steam's Winter sale, then bought it again to send to my wife. It wouldn't let me complete the purchase. I thought "They've put a hold on my card because of the repeat transaction. Crap." I called, they said they removed the block after I told them some info. Great. I went to Rally's. My card declined. I called back. They said they had NO recourse but to BLOCK my card, report it as compromised and send me a new one which would take up to two weeks. WHAT? I had it in my possession the entire time, do NOT agree it's compromised, and all that happened was me trying to get some food. My card wasn't freaking compromised. Nothing I said would get them to change their mind. They said they CAN'T do anything else at this point. For no reason. The guy said when I used my card at Rally's maybe someone got my info. But that doesn't even make sense. It declined then, not after then.

I've had an account with this company for about two years. On Friday, the 9th of January, I noticed a charge from an unrecognized merchant and wasn't given a phone number to verify who they were. As a person that has worked for other credit/debit card companies, I know that sometimes, they will have that information. I also know that some Internet merchants use a different name when it comes to what shows up on a statement. I called the number on my card to get to customer service in order to try to get more information such as a phone to call to verify if it was a company I had done business with and the agent I spoke to misunderstood what I needed and instead of simply giving me the information (which I was given 5 minutes later by a supervisor), they assumed it was a fraudulent charge and blocked my account and issued me a new card effectively blocking me from my money that was on the card.

I recently added money to my card to pay my directv bill. I added the exact amount I needed to pay my bill. When I went to pay my bill my card was declined. When I called to find out why, they inform me that they had taken 5 dollars in fees from the amount that I added as a monthly fee. On top of that they help my funds for my bill that was left over saying that it was pre approved for directv. When I called directv they said they rejected the payment and there was no pending transaction on their end. I called walmart money card back and informed them that directv said that it was nothing on their part that they did and that it was walmart money card.

I keep a Walmart debit card to make online purchases so if it gets hacked, it won't as big a deal as it would if my credit union Visa debit card was hacked. However, last night when I checked my balance there was a lot less in the account than I thought. My credit union always tells me what goes through my account and provides phone numbers of entities that have debited my account. They do this over the phone and include such information on my bank statement. What Walmart told me after considerable wait time was that Amazon Prime debited my account for $99 dollars. Now I do not even like Amazon and I told Walmart that I was suspicious of this debit. Walmart not only couldn't provide me with a phone number so I could contact Amazon but the website they referred me to so I could file a complaint wanted $25 dollars to process the issue. I don't see how a person can accurately keep tabs on transactions involving a debit without contact numbers for those debiting my account. Their behavior confirms my practice of avoiding doing business with Walmart as much as possible. My credit union reveals Walmart to be the cheap hustlers that so many of us think they are. Won't get fooled again.

I am a disabled veteran that receives my monthly deposit on a Walmart MoneyCard. Two days after receiving a deposit on my card in January 2015, Walmart MoneyCard put a block on my card. When I was speaking with the phone rep that's in the Philippines, she ask me several verification questions, and I answered all of them, then I requested that they remove the block so I can pay my bills, but she said that it was bank policy and she could not remove the block. So I requested the card be canceled and that they should send me a check for the remaining balance, so she said it would take at least 12 days to rectify the issue so I can have access to my money. Frustrated, I agreed. The problem is now that I need to redirect my direct deposit to my bank, the military direct deposit department will not let me send it to the bank until they give me my Walmart MoneyCard account #. Now it is impossible to get a rep on the phone now that the information is no longer valid, due to the cancellation. How can I get the account # that I had?

My daughter bought a MoneyCard that would transfer to my Walmart MoneyCard. Had trouble transferring the money so I went online and called a phone no. that was listed as Walmart MoneyCard. So I called that no, 816-765-2028, a man answered and took all the info and card numbers and said it's ready to go so I hung up and waited awhile and still no money on my Walmart MoneyCard. So we checked the card purchased to transfer it (which 47.00) plus 4.95 fees. I called the number (816-765-2028), it went to a fast buzz - no ring, no answer. I was cheated of 47.00. Proceeded to do what I needed to report all of this and received a call a week later and they told us the money was spent and I get no refund!!! I shut down my MoneyCard and I will NEVER use MoneyCards again. I used that card for my social security card to go direct deposit 2 years ago. Anyway, I was cheated.

Went to use my card and it was declined. So I call in and then they tell me my card was compromised and there was nothing they could do and it would be 2 weeks before I could get another one or pay 15 dollars for express, which of course I did. Get the new card and they say that it is also compromised. Such **. So now I have no money, bills are due and people need fed. I will never shop at Walmart again. As soon as I get my money, that card is done. After reading the comments here I am convinced there is something going on in the company they are not telling us about. Security Breach on their end? Not sure but it seems like we should have a class action suit.

HELP, is green dot owner of Walmart checking debit account? If not, who is? Online has no info. I need the contact corporation headquarter for the Walmart checking debit account not for customer services prepaid or credit card although they are all in the same but different office. Please email it to me. I have a Walmart direct deposit checking account master debit card was charged 57.94 -identity fraud. When I had called my bank, check bank statement there was a charge that I had not done. I also reported my identification stolen/lost to the bank/merchant who cancel my debit card. This made me delay making any withdrawals for weeks during holidays. I was given a transaction number, told the refund would be retrieve. Then couple weeks later nasty representative African descent male told me it was closed, hung up on me. I had used up all my disability gov't free low minutes calling them back forth, the merchant and the bank until I got a tracking number for the post office where the package was being held for weeks.

So Dec 12th I reported my card stolen. Dec 17 I called just to check on it because it's been 5 days and I haven't received an email saying my card was created. Usually takes only 2 days. They tell me it was never reported. So the report it they tell me it should be there on or before Dec 30. Bills and holidays ok hold. 31st comes still not card. I call they said it was suppose to be there by the 26. I'm like "What well it's super late!" So they asked to ask for another replacement then I yelled because I have bills to pay. 3 paychecks was deposited on that account. I'm broke!!! So they said pay bills with electronic check meaning routing number and account number. All my damn payments was cancelled!!! Now I'm being charged $20 for a bounced check like what the ** and now I can't reach a representative because I don't know my last four digits on new card. Like what type of ** is that!??

Every year I would use my Walmart card for my income taxes. I had over 4,000 deposit in my account and they charged me 3.00 a month. Well, when I started disputing my charges on my card and guess what, when my card expires they will not renew it. It's because I was always inquiry about charges that I didn't make. This card is a rip off. Walmart should be ashamed of themselves but hey, they don't care as long as they get their cut on the monthly service fees.

This is the worst card!!!!!!! If you return something it takes 10 days for it to go back on your card, which really sucks. Then if you get gas they take twice the amount off your card, and if you know you’re getting money back they take it and hide it and make you think you’re getting it back. But it’s theirs, they take it. Then when you think you are getting your money back it’s all on hold which really sucks because you cannot use it and the people you talk to are rude and they’re from India or Saudi. And they really don’t speak English and could care less about you!!!!!

I received this card from a generous parent at the end of the school year, saying I could get something for the classroom. I waited until the fall then discovered that Wal-Mart had charged me $3.00 per month as a "service fee". What "service" did I receive except to get screwed out of money? I will warn all the teachers and parents at the school that this is NOT the way to give teachers money for the classroom. It's just a way to give Wal-Mart some money for nothing. Such a disappointment. Over half the balance of the card is gone. Did Wal-Mart really need the money more than the children in my class needed supplies????

The problem is that my wife's walmart money card mastercard account was frozen. I get paid only twice a month from my job and she gets paid every other week. When my paycheck came, I paid the bills with my check. So when my wife got paid today, direct deposit on the card that was frozen. We were going to buy food and gas. We found out that her card does not work so she called customer service and found out that her account has been frozen because they say that it has been compromised by a vendor. When asked who the vendor is, they said that they could not reveal that to us but as a protection, they would mail us a new card and that it would take approximately two weeks to get here. My wife mentioned that we have a visa card through walmart. They told us they could not transfer the money to the other card, that we would have to wait until we get our new card. Neither one of us gets paid for two more weeks.

I purchased a Money Card on Dec 6, 2014. I put $60 on the card. I went to use it a week later and it was declined. I called and Walmart said it was closed (security breach). It's a prepaid card, really. So I had to send in my Social Security Card and My Lic. I faxed it on Dec 14th. I called A week later, they said it will take 15 days. I called today, they said the case was closed since they could not verify it was me. I guess I did not answer my phone. I probably was at work. So I had to open a new case, wow, another 15 days to wait. So Much for my $60.00, Another Walmart SCAM.

I was given a $20 Wal-Mart MoneyCard for Christmas. It turns out that I can't use it without giving them sensitive information (like my social security number). Basically, can't use the card otherwise- so they want to buy my information for $20? And steal from the people who bought this for me? Definitely DO NOT recommend this card to anybody. Customer service will do nothing to help you.

After receiving my direct deposit I was declined at Wendy's for 99 cent nuggets so I called and was informed my card was blocked due to a "Possible Compromise" rent car note and phone bill all due!!! I called and called. No one could explain this compromise and I was told that I'd have to wait almost 3 weeks for a replacement. I'm now risking reports and disconnection to my phone. Talked with a supervisor and she said, "Well you have to wait for a new car. No access to your money. There's no bank or Wal-Mart who can provide your funds but you can call us to hear your balance." Talk about heartless and no concern for the customer!!! Wal-Mart is officially the devil in my eyes. Oh and by the way this happened Dec 21st. I was told to expect a card January 7th or 10th. No Merry Christmas here!

I have had a Wal-Mart money card for a while and I haven't had any major complaints until now. My card expired at the end of November I thought they would automatically send me a new one, they didn't. So on December 1st I called them to get a new one. They asked me to verify my address 3 times, plus before I called I had updated my address online. She informed me that It would take two weeks to receive the new card. All my money is on my Wal-Mart card, my direct deposit goes onto it, everything.

Walmart green dot money card says they can guarantee you rapid direct deposit. Well that's a lie. My employer sent the direct deposit info to green dot two days early and still no money is on this card. They will lose a customer. I will no longer deal with walmart and any of its products.

I recently moved and misplaced my Walmart money card. I have direct deposit so all my money goes directly to the card. I called to get a replacement card and I was told it would take two weeks to get a new card. It is the beginning of the month. I have several bills due and unable to get to any of my money. I was told there was nothing that could be done to speed up this process. Once I am able to get all my money off this card I will definitely be cancelling it.

Got a 25 gift card visa, used it at a gas station, only let me fill up 15.05. Thinking that there was a balance of 9.95 left, went to next gas station. Today zero balance - where is my 9.95. Gift card was from care package for wife in chemo. Who else are they taking 40% commission, I did call to check balance! Only transaction last 30 days was the 15.05 at Hess gas, had card for 10 days so history is correct. Had this happen before where they told me that they held back 20% to make sure they covered incidentals but really, where is the balance? Usually get these at publix when they run the spend 25, get 50 gift card with 5 activation fee but this is getting ridiculous.

I received a rebate, and instead of waiting for a check, they said they could put it on my card (Wal-Mart Money Card affiliated with Green Dot). Being it was Christmas time, having the money faster would be great. So, I thought. Well when the rebate was credited to my card, Wal-Mart/Green Dot Corp. put a hold on my card insinuating the credit was a refund and was researching the purchase end of a refund. I informed Wal-Mart Money Card it was not a refund but a rebate that I had been expecting for over 30 days. Why they would hold money that was a payment to me was beyond me. While somewhat keeping it together, they asked me to furnish them with a transaction number & date. I did. And they are still holding the funds!!! I talked to Green Dot Corporate office today, and she couldn't help me. Additionally, I have asked both Wal-Mart and Green Dot to send the funds back to the merchant and they said, "no, we cannot do that" so I asked for them to please cancel my card and they said, "no, we cannot do that either". The merchant cannot help me because the payment they made to me was successfully confirmed.

Dec 2014 purchased the green dot NFL prepaid visa with $200 cash at walmart. Went to walmartmoneycard.com/activate to activate the temp card. Must do from a computer. Don't have internet, except my phone. The back of the cards - other option for activation is "or" the support # 1-866-795-7597. Went through options for activation only to be told by system to go to website. I tried every option to talk to a live person. 7 different #'s to be exact. Son went to computer at library to receive an error about bad URL. Called walmart: call # on back of card. We don't refund. Really??? 6 hours later, had someone over the phone try it on their internet again to receive "too many times in 24 hour period". Did another google search with different wording/terms, probably the 20th search. Found walmartmoneycard.com/treasury/help possibility. Once there, scrolled down and found an option for going to "new mobile site". Will try this in 24 hours. Not happy with this entire mess. Even if this site works.