Walmart MoneyCard Reviews

WalMart MoneyCard is horrible, please if you can do without it do not get this card. I've had this card since 9/ 2015. I have yet to receive a card that work. It take over a month to get a card, by then you already request another card so the one you get does not work. Customer service is horrible, they don't understand you and you don't understand them. They give you answer for everything but what you ask for. It does not matter what time a day you call you will get someone who is overseas. I think it the Philippines. Please do not get this card, you will be screwed if you are depending on that money to pay bill... Always check complaints about a company before doing any business with any company.

I switched to the Walmart card. Well after only 5 days I find that this card is worst than the RushCard. Deposit delays are insane, customer service is sub par. They advertise early deposit but I'm stuck waiting on deposits that have yet to post.

I have been using this card for 2 years and have had not a single problem until February 4, 2016. My account got breached, so the customer service lady canceled my card and issued an new card - said it would be approx 10 days until it arrives. Well here it is March 1, 2016 and still no card. So as soon as a transfer payment goes through tomorrow to my credit card I will go through this process again and I guess I will have to wait another month. Worst part, I have NO way to speak with anyone. When I call, because I don't have my new card to activate it I can't get past the automated section. I have already canceled my direct deposit and am opening a REAL account and will never deal with this again.

8 hours after my Tax Refund was deposited, they blocked my card. It's been seven days and if they don't hang up on me, all they say is, "Your block has been lifted." I again tell them "No it's not." No help! I'm calling an attorney. If anyone wants to join me in a class action suit email me. **.

My husband received his income tax for the 4th year in a row on Feb 10 on his Walmart MoneyCard. It was blocked within 2 hours for "suspicious activity". After submitting all identification that was requested to remove the block they still refused to remove the block because the ID was blurry or invalid. Today is now day 20 of being blocked. I finally emailed customer. advocacy@greendotcorp.com with my complaint and told them I was hiring an attorney. In the email I also sent my ID, 1099, and copy of my birth certificate so they would have no reason to deny me. Well within 4 hours of sending this email I received an email from Walmart MoneyCard saying our card was unblocked. We have been up and down with this company trying to get this resolved. Called so many times only to be hung up on or lied too.

Today I looked at my recent transactions and I noticed I have been double charged for every purchase I have made... I had called and they said it is because they are doing a billing cycle checking everyone's account and that they are really no double charges... I said there is because it's being deducted and my balance is changing for each transaction... Has anyone had any problems like this??? I'm freaking out!! But as soon as I get off work I'm going straight to Walmart and take off my money and go straight to a real bank.

This card is a total rip off. I have had every worse experience imaginable to human. They blocked my card for no reason. I made a purchase and returned the purchase back to the merchant. Only to still be waiting for it to go back in my card. It has now been four days, while they claim they have to investigate the transactions. The people are rude, want transfer to a supervisor and you just get hung up on and get the runaround. Please beware and discontinue your business with them. I am in process of doing the same!!

My account was locked due to unusual activity right after my taxes were deposited. It's been 2 business days and I know I'm not the only one who is going through this nightmare of having their card locked, no access to their money, cannot get through to an agent even if you do your hung up on and given the runaround. I cannot wait. I need my money released. I'm a college student, single mother who was relying on the money for bills.

I had my tax return deposited onto my Walmart card this week and within 2 hours found out it had been hacked and used out of state. Called the customer support number and they told me my account had been blocked and a new card will be issued in 2 weeks. I explained that I could not wait 2 weeks to have access to my money. After speaking with several reps (awful customer service with bad accents), they told me to wait 2 business days and I could have online access to my card to transfer/send money to another Walmart card. So today (2 business days later) I went online and it says my online account is blocked as well and it wants me to upload my driver's license and wait an additional 2 business days to have it unlocked. This is absurd! They said NOTHING to me on Wednesday about uploading documents. If they had I would have done so immediately so I can get access to some of my money.

I bought this card about a month prior to getting my taxes done, just to pay bills with and groceries. All was fine until I had my taxes put on this card. Then bam! A block was put on, and I still had my grocery money on there for the rest of the week. I have two small children and was in a wreck Christmas eve so I'm unable to work at the moment. So this was all I had. I did as I was told, submitted a copy of my license. Waited two days, wasn't good enough, my license was expired. So because they had a hold on my money and could not get anyone on the phone my license were expired from tickets I couldn't pay that I got before my wreck and couldn't go to court due to the fact I was in the hospital.

Beware before you deposit tax refund. The next day after I had my tax refund deposited into Walmart MoneyCard they blocked my card. When I called they told me to upload my ID. I did that and they told me 2 business days. It has been over a week and when I call they are rude and hang up on me or transfer me to an automated system. Please do not have your tax refund deposited into Walmart, you will be sorry. I am going to seek legal counsel because I have no idea what else to do...they won't talk when I call. I wish I would have read the reviews first. This has put me in a financial bind. Lesson learned.

Do not get this prepaid card. They will block your card and hold your money without notification and no explanation, all it says is upload your I.D or passport and your card will work in 2 days! This is day 5 and I'm still locked out with no one to speak to.

Today 2-26-2016, I got an email saying my account had 'suspicious activities and they blocked my card for my protection'. I called Walmart MoneyCard 3 different times with the number on the back of the card and talked to a Rhea, Rebecca, and Liberty. Every single one of them said the same thing. They cancelled my card for 'protection', and they would send me a new card but I'd have to wait 2 weeks until I could access any of my money. When I'd asked to talk to a supervisor, again every one of them said "I am the supervisor, I'm the only one, there is no one above that you can speak with", and also they "didn't have the capability to transfer my call".

I had my tax refund deposited on card and they blocked it on February 10th. I kept sending verification. They received it on the 19th. Said it will take 2 business days to verify. It has now been 4 days the 25 and guess what STILL BLOCKED!!! THEY ARE STEALING PEOPLE'S MONEY.

Card was working just fine. My tax return was deposited and card was locked. I don't have the new card yet so am unable to unlock it online called Walmart finally got person I couldn't understand, was sent back to beginning twice. Very unhappy!

I woke up this morning with my money on my card but couldn't get withdrawals but only $300. I know there are thousands of people going through the same exact problem, but good news is that I still can swipe the card and use it. So to everybody this concerns this is not a scam, it's just bad service with the card, but you can swipe the card and still use the money. DO NOT USE WALMART MONEY FOR TAXES AGAIN!!!

You have RIGHTS! Has Green Dot placed a hold on your account limiting access to your funds? Has Green Dot ignored your request to have the HOLD REMOVED after you've complied? I will show you how to get your money back! Well I can most certainly understand your frustration! I have been a Walmart Money prepaid card holder for 1 year. Now after my refunds hit my account, instantly a freeze is placed on my account. They are requiring you to verify your identity via webcam using Netverify.

I had my tax return on the card. Well come to find out the card was expired. I called customer service many many times to have a new one. They swear they updated info and sent it out. My mind told me to call and see the card was never sent out. Had it expedited, never sent. Had to call again for another expedited card. Now I waiting. The customer service sucks. They don't have info on product and you can barely understand them. I will never never use them again. When money get here I'm withdrawing all funds and burning the card! For them to uphold Wal-mart name I expected a hell of a lot better! Don't get one. You do better with NetSpend. Fees yes but half of the problems! Lesson learned. Bank from here on out!

I too have a Walmart MoneyCard! I work and did get my checks direct deposited, everything was going good until I got my income tax deposited on my card. I woke up, went to the store and bam card frozen. I tried calling, no luck. I even uploaded my ID (DL) and still nothing. I don't know what to do next! Can someone helped me. Please don't say stop using my card. After I get my money Walmart can keep their bs card.

I have had this card for almost 5 years and never had a problem. I have always received my taxes by direct deposit and even get my paycheck deposited as well. This year they have blocked my card for "suspicious activity" but won't let me confirm or deny the activity, I couldn't get in touch with a live person, I had to lie my way through the system to get someone, who then said a supervisor would call me back in 2-3 business days. They refused to transfer me because I was "escalating the situation". I'm sure if they had $5k of their money being held, they would be escalated too. It is a crock, and I believe it's a way for them to collect interest. I will be pulling my money off when they become available and will be going to an actual bank.

Had card 3 years. First time I put my taxes on my Wal-Mart Green Dot MoneyCard was on 2/18/16. Made 2 small transactions. Later that day it was blocked. I uploaded my ID. STILL saying wait 2 business days. Can't speak to anyone! Can't get answers! Can't get money! Now what!?

My card was blocked as soon as my tax refund hit as well. Every time I called the number on the back of the card I couldn't get past the automated system. When I finally got through to a live person they wouldn't answer my questions and either hung up on me or transferred me back to the automated service. So I called Walmart corporate at 1-800-walmart, I finally got answers and she had me resubmit my photos and within 5 min. my money was released!! She said the picture has to be clear, close up with all four sides showing, no shadows, and have it laying on a flat surface. I had someone shine the light on his phone on the ID so it was bright. I hope this helps you. I waited around since last Thursday and had finally had enough. Good luck!!! P.S. I will not be using this card ever again.

So I am a hardworking mother. I have a 6 month old at home. I work as much as I can but it's very hard. I paid $943 dollars toward Walmart 2 weeks ago and guess what, I have no credit available! They decided to lower my credit limit without my knowledge! I would have never ever paid so much toward a credit card if I would have known I wouldn't have any available credit left. I was counting on using the money for my baby but instead they hurt my credit and put me in debt! They do illegal **. I AM TAKING THEM TO COURT! You are not allowed to lower someone's credit and put them in debt and not even notify them!

My sister went through the same thing several of you are going through with her Federal tax refund being blocked by Wal-Mart money card. Her refund was released on 2/10/16 and after several failed phone calls and e-mails she got no results. So me being the great sister that I am starting searching for a solution. I came across an email address. She emailed her concerns and within 20 minutes she received a phone call and her money was UNBLOCKED, RELEASED today 2/22/16. The service rep was nice friendly and helpful. I'm here to spread a little cheer. Send your complaint to customer.advocacy@greendotcorp.com and see if it works for you! Hope this help you guys.

I went and purchased a Walmart money card to have my boyfriend's paychecks direct deposited onto since we don't have a bank account and he travels over the road. I ordered a second card in his name and received it. We accidentally left it at a bar one night after seeing a concert there, and didn't get back to that bar until almost 6 months later since we don't travel to that town very often. The bar's policy is to cut up cards left behind after a few months just for security reasons, which I completely understand. So I called customer service and explained to them what had happened and asked that his card be re-issued, but that my card was fine and didn't need to be replaced. They asked me multiple times if it was just his card that needed to be replaced and I stated yes, that my card was in my possession and was fine. They said it was fine and they would be mailing him a new card and it would be here in 2 weeks.

On February 10 the IRS deposited my tax money. Little to find out wal-mart money card block my account due to suspicious activity. Mind you I didn't use the card so there's no need for them to block it. I did everything they told me to do. Send my id and so far I called customer service and all they do is give me the run around and send me to the automated system. Got tire of the bull so I called back and told them to close my card and send me a refund check. They told me ten days to get my money back. Today will be the ten day. Let's see if my check will come via FedEx like they say. If it don't show up I'm going to sue the hell out this people because of my money and they stole it from me.

I purchased a MoneyCard, had my income tax refund sent to the card. I used the card they sent me with my name on it at Walmart. No problem. My refund came in, took some money off the card, and did a little shopping. Go home later that same day they block my card, told me I needed to verify who I was, to upload my ID to the website which I did the same day. Two days later my account is blocked, no new emails, no calls, so all weekend my account ends up being blocked on Monday which was Presidents' day, still blocked.

I made a deposit to my Wal-mart Money Card of $940.00. The next day I got four text saying my balance is $5.60 so I waited till I got home to sign onto my account using my computer. I noticed a charge for $68.88 that I had no idea where it came from. So I called customer service to see if they had a number for the merchant to call them to resolve the issue. I was told they have no number for the merchant. Then told me they can send a replacement to me and it would take 10 business days.

We had our tax return put to our Walmart moneycard. The IRS says it sent it two days ago, it still hasn't even posted. We've been reading the reviews and feel very insecure with this company now. They are blocking everyone from using their own money. It looks like they've just straight stolen ours. When is the News gonna get in on this? This cannot be allowed to keep happening. People depend on this money to live. This is unacceptable!

Like the rest of you, I was locked out of my Walmart money card after my IRS return and my direct deposit from work hit the card and after paying some bills... wammo. I tried the 1-877-9374098 number, submitted copies of my DL and have to wait 2 business days. I got fed up and called WalMart corporate. A lady gave me the number to green dot corporate...1-866-652-4611 (press option 1 then ext. 8246). Seems like there are about 50,000 of us locked out of our cards.

I received my taxes on 2/18/2016. First went to Wal-Mart to withdraw the maximum amount shown to get and was told unable to receive funds. Then decided to go to ATM machine and was only able to $300 and no more ATM withdrawals. Went to get cash back to receive more cash since I had $7000 in funds ready to be used. In the middle of the night I received an email saying my card was block and had to upload photo and will be available in 2 business days. After reviewing all other complaints I understand that is stated under false advertising. I will be seeking a lawyer, the IRS, BBB and news station because this is not a fair situation for anyone to have to go through.

Help Me PLEASE... I have been using this Walmart MoneyCard for 2 years. I have a paycheck deposit and all to this card. Let's see. I get my tax refund Thursday on my card, I use it for a few transactions it's fine. Now I get up to get on the road for my son's surgery in ATL. Go to fill up, my card declines... WTF. I send copy of my license. I have to wait 2 business day. Oh heck no. I have to be in ATL for my son's surgery. I need my money now... What can I do???

Unfortunately I experienced the exact same circumstance. My tax refund was deposited on to my Wal-mart money card on the 17th. I made one purchase and paid one bill (which is still pending), nothing out of the ordinary. I woke up this morning and received a message from Wal-Mart indicating that my card is now blocked due to fraudulent activities. I too received an automated response suggesting to have my identification uploaded and to wait 2 business days for a response.

I'm really confused and mad right now. I used Walmart Money card and they saying my card blocked after it deposits my Tax return then it's not telling me why or anything. Please did any one go thru the same thing? If so was it ever handle or Walmart just got me for my money?

I called with transaction dispute. I had given my card# to Hulu to sign up for free 90 day trial. I had canceled the free trial. Hulu didn't receive my cancellation. So the customer service agent cancelled my card and I could not access my money for 2 weeks. They hung up on me and were rude when I needed to access my money. When I called back they said my card was fine. Come to find out when I used it - it was not. Beware you won't be able to get to your money.

I had fraudulent activity three times with the Walmart MoneyCard. The process to dispute transactions is ridiculous and you have to wait for a replacement card. The customer service is clearly outsourced and they are not helpful at all. Very rude and presumptuous. Instead of trying to assist you they ridicule you and make you feel anything but a valued customer.

This card is scam. They have my money and won't release it to me. We called several times getting hung up on most of the time. Once we finally got through we had to ask for a supervisor over 20 times before finally getting transferred. We were then told there was nothing they could do that it was still under review. They have had my money for 6 days and never once told me they had it, didn't even tell me it was pending. We bought a house and we were using this money for the down payment and now we are going to lose our house because I can't pay the down payment since I don't know when we will ever get our money. I don't see how a company can be okay with taking advantage of people like this. We are talking about a few thousand dollars. I should have never trusted this company. I wish I didn't have to even give them a one star rating. They don't deserve it.

We paid a deposit for a cruise using our money card. Well unfortunately we had to cancel cruise for medical reasons. The cruise line issued a refund back to our card and ever since the funds were put back on card Green Dot has put a hold on the funds stating we needed to provide original receipt because amount was a very large amount (almost 2 grand). We have followed all of their steps, provided receipt of payment and copy of refund receipt. Yet still funds are on a security hold. Every day we get a different reason. Today it was they needed a phone number for merchant because receipt didn't look right. Mind you the merchant number was on receipt, so then it was we haven't had time to call them - WHAT!? I asked them to call right then and there conference me in and they refused said investigative team would have to do it. We've been told a different story for well over 10 days now - every time it's a different excuse.

Exact same thing here with the Walmart Debit Card. Taxes deposited on 2/10, still blocked today. Customer service... they do not have. Automated system to me is NOT customer service!! Has anyone got their money yet?? What would be the next step? This is absolutely wrong and putting many people in a very tough situation. Oh... but "I apologize for the inconvenience, let me transfer you to our automated system that will give you the information you need." Sick of the run around with this. Something isn't right here!!

"It's tax time. Get your refund or government benefits faster." The IRS sent my refund to my bank over a week ago. At what point is this faster? There has always been a department to connect me with, they asked me to verify my security questions and unblocked the account. This year however, there is no card security department. After realizing that there is also no way to connect to a live agent I lie to the system and it transfers me to a person. This person had not only no information, but no way to connect or even give me the number for somebody who can. She took down my name and number and said a supervisor would get back to me at their convenience. It has been a week now and yet to be convenient. I get my paycheck deposited into this account, so it is also frozen and I'm supposed to believe there is nothing anybody can do?!

Do not use Green Dot bank through Wal-mart money card to deposit your refund. I have had my tax refund deposited since 02/10/2016 it is now 02/16/2016 and no access to funds, my direct deposit was submitted on 02/12/2016 and nothing is showing in my account. Tried calling a human being and the automated service tells you 2 business days. I submitted my photo ID which took me several times to upload. My utilities are being shut off, my 3 children are suffering financial burden. I have had my credit affected by this. Submitted complaint in writing.

I purchased a card at Walmart and had my taxes direct deposit in the card. As soon as my deposit hit, my card was blocked. There's no one to tell you why your card is blocked. They just continue to send you to the automated attendant. My card has been blocked now for 5 days. I was told 2 business days. I'm livid right now. NEVER USE THIS CARD.

I use this card for payroll deposit and never had a problem. As soon as my tax refund gets deposited I have block on my card and cannot touch my 8,000 dollars. I sent in my verification and it's been longer than 2 days and still can't touch my money. And the next day my payroll check was scheduled for deposit and it wasn't able to because my card is blocked. So Lord knows where that money is at because it hasn't went back to my employer yet. So now they are saying they will have someone call me back within the day. Meanwhile I will be contacting BBB and my lawyer and also the IRS because they are holding the funds that they have sent to me. I will be letting everyone I know not to purchase this card for NOTHING... VERY ANGRY.

Received my tax refund just to have my card locked for NO REASON. They want my picture ID uploaded, but can't tell me why. Wal-Mart Money Card Customer Service won't take any of my calls. Nothing past automated if I put in my card #, so I had my friend call. He has an unlocked card & got thru in no time. Still no answers, refused my request to speak with management and ultimately cut me off & sent me to automated once again. I'm pissed. I'm beyond done. I'm ready to take this as far as necessary to get my money released and to stop Wal-Mart Money Card from stealing money from hard-working citizens. PayPal & NetSpend both tried this and it cost them a mere 3.2 million. I will be calling an attorney, news stations, or anyone that'll listen until I get some type of a resolution.

Walmart MoneyCard is not right. I had my tax return deposit on my card on the 10th of Feb. My first 4 transaction was ok but when I try to use my card again it was block. They stay 2 days but now I'm on my 3 days and card is still block. I need help.

On Thursday February 11th I woke up and realize it was $100 missing off my Card. I contact customer service to find out where it came from and they told me Amazon Prime. So I contacted Amazon Prime and resolve the matter. Call the Wal-mart money card back to let them know that I have resolved the matter. The lady proceeded to tell me that she cancelled my card without my permission telling me it was for my own good. How is that when I had a very important appointment that morning to have a root canal done at the dentist at 10 o'clock that morning.

I received my tax refund onto my money card on 2/10/16 and my card was immediately blocked. I submitted my ID same day and was told on the website it would take 2 business days. It has now passed that time frame and still the card is blocked. I have filed a complaint with the BBB and sent an email to the consumer advocacy through Green Dot. I am in the same boat where my bills are past due and no money to feed my family. I have also contacted a class action attorney online to seek a resolution.

I had my tax refund put on my Walmart MoneyCard and soon as it was applied to my card it was blocked! So I had to upload my I.D. which took 10 or more times. Once the system recognized my I.D., the specialist team still didn't unlock my account. I'm so hurt and frustrated. Can someone tell me what else to do, how can they hold my money like this.

Alrighty, kind of jumped the gun. Turns out my first document upload was blurry so I went to Wal-Mart money card.com/document upload and redid it then it was approved minutes later. I'm not so mad about it since they resolved the issue quicker than I expected.

I am very hurt. I placed all my money on a Wal-mart money card just to be safe. When I noticed I haven't received my personal card I called the number on the back and told them it has of yet to arrive. The next day I tried to use my card it was declined. I called them they said they froze my account just to be on the safe side and I explained to them I have two children I have to feed. So rudely she said That's not her problem and I'd have to wait the two weeks. It's been a month and they still haven't mailed off the card and refuse to help me in anyway. My kids are supposed to starve??? So here I am two hungry kids and I'm so mad I can't control my tears. Who are you all to treat us like this? And they still refuse to fix their mess up.

I have had the same problem as well. If you call 866-795-7597, wait until it goes then press 2 then press 1 then press # 3 times and you can get a person but I have been hung up on over and over. I have contacted the local news, my attorney, and the fdic as well as the federal reserve to file a complaint. As soon as my tax refund was loaded my card was blocked and now my payroll direct deposit won't go through on this card I have had for years... hope this helps someone else... I also can't get an email or phone call back... they just keep hanging up on me. This is what I get online and when I call. "Update: We have received your documentation. It will take 2 business days for us to complete the review. Your card will remain blocked during this time. Please check back online after 2 business days to check your card status. We have no additional information at this time." I am on day 4.

Like many of the people on here my tax return was deposited on my card and then after a couple transactions my card was blocked. It said 2 days until it was released but it's been 3 and I still don't have my money and no one at the call center or through email will answer any of my questions. They keep giving me the runaround. Has anyone gotten their money released? At this point I'm scared they aren't going to release it. I've had this card for about 3 years and never had a problem until now. I have over $6,000 on this card!

My tax prepare order me an Walmart Money card so that I could receive my return fast and easy no hassle. I check my on Wed. Feb 10, 2016 and my funds were deposited. Go to check my email and I received an email from Walmart Money card and it said my card had been block and I could use it until send in a copy of my id and this process would take 2 business days. I called them and was put on hold for 3 hours and in the process of being on hold I'm on my way to the Walmart store. In line I'm still on hold and once I finally talk to someone she transfer me back to the automatic system.

I have had my irs refund deposited. Everything was fine for the first couple hours then when I went to try and pay a bill for my drivers license it got declined, because they had blocked it, and said if I was to submit my ID in 2 business days it would be unblocked. I am so pissed because I also receive unemployment benefits on this card. I have no money on hand. Everything I have is tied up on that card. I got two little girls, plus I'm expecting another one. In need to buy a car seat, I have no gas in my car and I need to pay my light bill. You can only imagine how frustrating this is.

I received an email notifying me that my Walmart MoneyCard has been blocked due to unusual activity. I have not done anything out of the ordinary and have had the card for two years. Suddenly when I'm due to receive my tax refund, my card is blocked. WTF.

I have a Wal-Mart Prepaid Money which my direct deposit has been forwarded to this card for 4 years now. 01/10/16 my tax return applied to my card. I paid a bill over the phone $106.00 which is still pending. On my way to court I stopped for breakfast and my card was declined so I call. I got a message "THIS CARD HAS A BLOCK", to send a photocopy of my DL, AND DID THAT. Unable to reach an agent keeps giving me message. Now my court date today is to avoid eviction. I need the money to purchase cashier's check for court. Tried explaining to the judge and apartment attorney about the 2 day block on my card.

So I wake up this morning to find that my federal tax refund was deposited onto my WalMart preferred money card. I also find out that my account was locked due to "unusual activities". I called the number on the back of the card and waited on hold for over two hours just to be hung up on as soon as someone answers. I call back and sit on hold for another 2 hours only to get told there is nothing they could do. I ask to speak with a supervisor and get told that they do not have supervisors. She tells me they are only trying to protect my money.

Recently I purchased a Wal-Mart MoneyCard. For the first few times I used the card it worked perfectly but here the last time I attempted to use the card it said my account has been blocked and when going to the Wal-Mart MoneyCard website it wanted me to scan a picture of my driver's license front and back. If anyone else has had this problem could you please share your review so I can know what to look forward to in these upcoming days while I wait for my account to become unblock. Thanks.

I just received my direct deposit on my card and then received a email that my card has been blocked and I can't seem to contact a customer service rep. I NEED MY MONEY NOW. I HAVE BILLS TO PAY. PLEASE SOMEONE HELP.

Walmart MoneyCard advertised: Get your income tax refund two days faster! The first few transaction were fine. By lunch time, every other transaction was declined, so we called and they said we had reached our spending limit (we had not). The young lady then contradicted herself and said no that we could spend another $107 until 12:01 am and then we would have access to our full funds again. So at midnight we paid 2 bills. At 5:36 am we went to breakfast. 5 mins later our card was blocked. We were asked to send a copy of my DL and was told it would be unblocked in 2 days. 6 days later we are still blocked and no one will speak with us.

My sister purchased a Walmart money card from Walmart to receive her taxes on and never received her personal card. Ok she purchased the card on Jan. 19th of 2016, called, activated the card 5 days later. The card said we mailed your card. You have received it. So I called customer services for her which is terrible. They put you with someone from another country. You can barely understand them they are very rude. So all they can tell her is she should receive it by February 18th. That's crazy. 2 weeks when she applied January 19th. I'm starting to think they stole her money.

So my experience with my Walmart MoneyCard is much like everyone else's. I was able to use it a couple times then it was declined. Talking to the employees at Walmart on this was like talking to a brick wall with no resolution. I went to the MoneyCard website to set up an account for the first time. Said I had successfully made the account, but when I tried to access it and log on there was an error message saying I was on the wrong website. How can that be when I never left the page? I even tried opening this in two different browsers thinking that might do the trick. Wrong!

On Feb 6, 2016, my wife and I purchased a $50 Walmart MoneyCard from a Walmart (issued by Green Dot Bank) in north Phoenix. We thought it was a gift card, because it was in the "Gift Card" section and the packaging says it is a "Prepaid Visa Card." The card is actually a debit/credit card which charges consumers $5 a month once they sign up. You don't learn that until you open up the packaging. We returned the product to get a refund on Feb. 7, but the customer service representative (Claudia **) said the store cannot issue a refund - that we must call the number on the card.

I was having some fraudulent issues with my checking account so I decided to try this Wal-Mart MoneyCard just so that I would have access to a debit card if I needed it. I used it twice and it was fine. I went to use it a third time and my card was declined. I called the 800 number on the back of my card and it told me that my card was blocked. How the hell can I block you from using your own money that you put on there?! I am now on the third day of my card being blocked and not being able to use my own money and still cannot find a number to speak to a live person. All I want is an explanation as to why I could not spend my own money that I put on this card. I don't know about any other debit card companies that it might be worth checking into some other company because this one is absolutely ridiculous!

I had loaded all my money for Xmas shopping onto my Wal-Mart MoneyCard, a week before Xmas I had noticed an issue with the balance at under $50. Knowing I did not use the money I logged on and checked my account and saw charges made without my permission. I contacted Wal-Mart and was told they would issue me a refund for the ones that cleared BUT I had to monitor my account for the "Pending" transactions and call them back so they could refund me the rest of my money.

Today is the day that I was suppose to receive my replacement card that was cancelled in December. I have been patiently waiting. So I called to get an refund and change of address. Customer service asked for my information which you have to give in order for them to open the account. At the moment when I gave my new address, customer service stated that it was the wrong information. Which I gave them my old address and my present address. I also was asked when was my last deposit. Which was disability. She stated that I gave her the incorrect information. I also asked to be connected to the refund department.

Don't get this card! I have had this card for about 4 yrs. My monthly income drops to this card, all the money I have for the month! Well, I always call the card the morning my money is to drop! The money dropped but had a $00.00 balance. To find out in one transaction to a Best Buy in another state, my money is gone!!! This is an awful thing to happen to disabled Senior. To find through declined transaction, it's been happening since Dec. Sure they said I can get my money back but that will take way too long, at best!!! How can you trust it won't happen again!!! The money wasn't in my account for more than an hour before it was gone! How can this happen? I don't understand why it can take a month at best to my money back! And why in the heck doesn't Walmart money card do something about all hacking going with card? I am sick over this!

I've had my Walmart MoneyCard for a year now and never had an issue until now. Today, I went to use my card to buy some food and the card automatically declined. I found it strange because I knew I had money on the card. When I checked the online card statement I seen that were 13 different pending transactions all for the amount of $50 used at different Walmarts in the Tampa area! They spent every dime and left my balance "0". I immediately cancelled my card online and called the customer service number. It took me forever to reach a representative then he transferred me to a "supervisor" with a strong accent. She told me that she couldn't do anything at the moment because the transactions were "pending" and not yet posted even though there is no money left on the card!

My Walmart MoneyCard was hacked for $500. Walmart told me they investigate and get back to me within 10 business day (14 days total). On the 14th day they said they were done investigation and would let me know the results within 48 hrs. 48 hrs later they email and said they were going to issue a refund within 10 business day (2 weeks). Then they marked my account as REFUND SENT. I called and they said to allow 10 business day for it to get to me via US mail. I received a letter in the mail 4 days later telling me that they had mailed the refund check, BUT allow 10 business day (14 days) to get to me. The 14 days have passed and no check, yet the mail they sent me got to me in 4 days!!

Talk about a nightmare! In Oct. 2015 I was working in Ohio. I thought it would be a great idea to get a WalMart Money Card. By Jan. 2016 I still had not received my "permanent card". In that time I had sent two emails informing them that I had not received my permanent card. Not everyone will accept payment from a temporary card. WalMart has no problem whatsoever of allowing you to recharge the temporary card.

Applying for the Walmart MasterCard is done right at the checkout. As part of the application process, you must swipe one of your existing credit cards; in my case my Value Visa. The following day, much to my horror, I had FOUR unauthorized purchases on my Visa card. Of course I immediately reported this to my card holder, completed a fraud report, and had my Visa canceled. My next step was to contact my local Walmart and report what had happened; warning him that it appeared their system was compromised. The manager didn't seem to care at all, but gave me a phone number to contact Walmart MasterCard. They have yet to return my call. I feel this is something consumers should be warned about immediately.

I didn't realize this at first cause I was comfortable with banking with them. Shortly hereafter I started noticing differences in my account. I thought to myself "that can't be right." I looked on my transactions and I saw the fees. It charged me almost five dollars just to pull out money at their own bank counter. When you speak directly with a representative and then they charge three dollars at their own ATM, idk but that's not being treated fairly, robbing their customers blind even if it's just a few dollars but it adds up pretty quickly. Just trying to be helpful. If not, oh well. Just they have wayyy too much fees just for a simple bank account with them.

I have my pension and my social security money goes on my Walmart MoneyCard each month and right now it has around 90$ on it but I am expecting more. That money is all the money we have and even the new card that they sent me is blocked. I have spent 2 days online trying to find a phone number that there is a person to talk with. All I want is the block would be taken off so I have access to my money.

Walmart MoneyCard fraudsters are at it again!!!! I had over 1500.00 taken from my account. I have been a card holder for 5 years with NO ISSUES AT ALL. Went to a local store to get breakfast and it was declined. Due to the amount of money on the card I knew that my bills did not go through yet so I called in and there I found my life was ripped apart. Over 35 transactions were done on ONE DAY. The first rep stated that they lock the accounts after 5 suspicious transactions. I'm sorry, 35 in one day with 42 totally over 3 days, if that isn't suspicious, I don't know what the heck is! I was told that they had to wait until the pending purchases said purchased.

I purchased a prepaid debit card and did not receive my permanent card within the 15 day period. I called and let them know. They said they would send out another card. I asked the rep if my temporary card would still be valid and she assured me it would. This morning I tried to use my card and it has been deactivated!! When I called the rep told me that there was no way they can reactivate the temporary card because the system automatically deactivates them after 15 days. I now have to wait for the permanent card to arrive before I can access my funds. PLUS I have already been charged a 3.00 service fee! BEWARE!

After discovering three unauthorized purchases on my account I had to spend an eternity navigating an automated system just so I could speak with two people who spoke very poor English. And my resolution was a deactivated card and a new one being sent. I have no idea about the money that was taken as I couldn't understand the nice lady I was speaking with. But rest assured considering the charges were in the UK I doubt they will put a "rush" on it.

I have been a Walmart prepaid card customer for 2 years. December 15 I called and canceled my 2 prepaid cards. I received one within a week but my funds was negative. They took all my money off my card due to the point that I complained and the funds had to be put back on my card. I have yet received my second card. It has been over a month and everytime I call, they are always sorry. My electricity has been shut off due to this. They won't give me any information on my card. Once I get my card I will never deal with a prepaid money card again...

I was purchasing some items at Walmart and the cashier told me that if you open a credit card account, I would receive a $35 credit on my purchase. She processed the application and I was approved. Once she finished ringing up the items, she advised me that I didn't reach the $75 amount and gave me a coupon with a barcode for the next time I used the credit card. Shortly after, I made a large purchase and gave the cashier the $35 coupon and she scanned the barcode which appeared on the receipt. I asked her why the $35 does not show up on the receipt and her reply was, "you will see the credit on your next statement." Of course the statement came and NO CREDIT APPLIED. It was all a SCAM!!

The next time I tried to order parts--would not work. OK. Also before I would get daily text messages on transaction and balances. They stopped coming. I called and called the 800 numbers til finally got a human from Iraq. I guess he said "sorry we will get your text messaging fixed. Remember using prepaid services."

I reported card missing 12-3-15. Two weeks to receive new card, policy. Two cards returned to sender, 2 weeks each. Canceled forwarding mail at P/O after first return. Two emails from Walmart, "Should have new card in 72 hours." Third email, "Personalized card is on the way". AS OF JANUARY 10, 2016, FUNDS STILL NOT AVAILABLE. Card not received. Canceled "Personalized" card that I did not order. New card coming WITHIN 2 weeks. They cannot 3 day mail it because my 5 year old Preferred Card membership does not offer that. I went up the line to corporate which was only by email, reply - call same number/office. As of December 26, 2015 activity started in account. Daily balance emails show 2 deductions of Tithes (setup on Bill Pay on lost card account). Other submitted items met, "Account Closed".

I received a email stating my account had been compromised and had been locked. I contacted customer service. They said they had noticed suspicious activity on my account and my cards had been cancelled. They showed a charge for Casablanca Hotel in Toledo, Ohio (which doesn't exist) of $210 then credited back to account then a Charge of $335 from Rite Aid in New Jersey. They said I couldn't dispute these charges until they had actually cleared but they were sending replacement cards should receive within 2 weeks. I explained that was every dime I had & they had my account locked. I asked about overnighting new cards since I share the account with my husband who works out of state & would be needing money for hotel & such. They said overnight wasn't available for preferred customers but my cards should arrive within 2 weeks.

Got a money card as a gift because the store clerk told my cousin's kids that it was a gift card. Tried to activate it today and it asked for my SS#. I chose to keep the temporary card so I didn't have to enter any SS# and it immediately said there was an error and to try again in 2 days. Called Green Dot Bank to talk to customer service and there was no option to talk to a live person. Put in my card number on the phone and it told me it had not been activated and that I needed to activate it online. Went to Green Dot's contact us page to send an email and filled in all my contact information and complaint information and when I hit submit I got a "server error." This has to be just some incredibly complex way of stealing money from people. It's simply fraud. Currently looking for any class action lawsuits I can join.

My money card number was stolen by and used. I called to get a new card and report charges. The CSR was not helpful at all. I waited from new card and was told I had to dispute the charges. The old card has been turned off and I cannot look the transactions on this card. I feel they are giving me the runaround about this card and my money. I do not think I will be using this card once I get my money back.

I wanted to remove all of my money and the local WM said no. Called the 1-800 number and they said the card had been canceled because they had the wrong address yet they sent the card to the correct address. They said it would be 5 days to get money.

This must be the worst card in the face of the earth. I ordered the card not knowing that I would not have access to any cash until the personalized card came. So I still decided that I would keep the card. They tell you can go to the register to add money. When you get to the register they tell you can only add 60 bucks. Now that I have used the card there are some transactions that I'm disputing. They are telling I have to wait until it post then wait another 60 days to get my money like really. Please don't use this card.

I purchased a card for direct deposit from my job. I have had it for almost six weeks, no personalized card ever came. They say that it did but as I just moved, I have had all mail on hold at the post office during this time. I somehow doubt that is the one piece of mail that the post office did not hold for me. Last night I was trying to send money to my uncle using western union and I could not get it to go through. So I called the money center and the woman I talked to kept trying to talk over me and then shut my card off and said I QUOTE "Well now you have no access to your funds at all." The second woman I spoke with told me that was not the case and it would be fine.

I have been a customer for over a year and up until today I probably would've said some of these comments are harsh but I quickly learned. I have never liked speaking to customer service because they are not based here in the USA and don't take the time to understand the problem or fix the issues. But as long as I don't have to talk to them I figured I was fine. That changed today when they STOLE money from my account. They are really slick too. They will change your whole transaction history as though the money never existed. They changed mine from yesterday to today and now when I look at my account not only am I out of almost $100 with no explanation but my history makes it look like I have had a couple of negative balances in the past. How does a prepaid card that does not let you spend over what is in your account show that you have had a negative balance?

This card ruined my life and Christmas. My husband had direct deposited his paycheck with this card, and on the third of December we misplaced our card and ordered a new one. The card was in our bedroom, we just decided to order a new one because our bills were not due until later in the month, and the card was guaranteed to arrive in 2 weeks. 3 weeks later our card did not arrive. We call customer support and speak to five different people, before getting transferred to a supervisor. He says he will send out more cards and we will have to wait another two weeks. We had our storage facility payment due, and Christmas shopping to do. We transferred all we could to another card we had, but they have a limit per day and per month. We met that limit in one day, and we're not able to pull out any more funds.

I live in a small town where the only 2 factories just announce they were shutting down. Well I took my last $50 & put it on a Walmart gift card to order my kids ( 5 & 4) a gift on the cyber Monday sale for Christmas. When I placed my order they canceled it but never return my money. So I called customer service & they said to give them 48 hrs. I did. No money so I called again & the "supervisor" said it would take 3 - 5 days. It's now been 9 days & they still won't return my money or give me a correct answer. Beware of Walmart.com, they are thieves!!!

We used Wal-Mart MoneyCard for a year. We had great service. Then the expiration date was coming up. We called them, and we couldn't get a straight answer. We went to our local Wal-Mart and asked them. They said we should receive the cards two weeks before expiration date. We didn't receive them. We called two days before expiration date. They said if we didn't receive on expiration date, which is the last day of month, to call them back. I called them back, and they sent two new cards by express mail.

You can buy the card, put money on it and use that money then... expecting the card that you set up online could be coming in the mail like they said. Nope never comes and now you wasted 5 dollars on the preferred card. Now their "service" number people want me to buy another one! ** no I would. It's a waste of money. Just go to a bank... but you can make a basic one online for free but you can't do anything with that card. It's stupid... I recommend to never try or trust the Walmart money card ever, unless they fix their ** up system. Valued customer my ass.

Purchased a Walmart Money Card, it was suggested by the Customer Service person at Walmart. I normally have direct deposit but I was injured and have been on workman's Comp for 9 months. I put all of my cash on the card. When I returned home and activated the card I was THEN told I would have no access to ANY cash till I received the "New Card" in the mail in 15 Day. I can make purchases but no access to cash... at Christmas Time, nonetheless. The customer service people are rude, have no answers. I basically am just out of luck. Really disgusting and would not recommend purchasing any card from Green Dot.

I would not wish this card on my worst enemy. This is ridiculousness. Why should I have to wait two months to get a authorization hold removed off of this card? And the costumer service is sad, don't rent a car with this card. Oh and what kind of company as large as this one do not have a fax number? As soon as I get my money back, I will be cutting this card all the way up.

This past Saturday I purchased 2 walmart green dot cards totaling $800. I went home and tried to register the cards so I could pay some bills online. Well the automated system informed me that they were already registered under someone else's social. I immediately called the 877# on the back of card to try and figure out what was going on since I had just opened them out of the package. I explained the situation and customer service told me that the cards already had $0 balance! After some choice words they told me take pictures of the receipts and front and back of both cards and email them to them. They gave me a case #, so after the call I emailed what they requested. They said that they should have a answer today.

Well I was on vacation with my family in Orlando for the holidays. Purchased this card so that I could get paid early. The temp card was misplaced so they mailed me a new one. I spoke with the rep prior to leaving my hometown and was told "NO WORRIES. PURCHASE ANOTHER CARD AND THEN YOU CAN TRANSFER MONEY." Well I went to Walmart and did that only to find out the replacement card must be activated to make transfers and there was ABSOLUTELY NO OTHER WAY TO RECOUP MY FUNDS UNTIL I RECEIVED THE PERMANENT REPLACEMENT CARD. Well it was in the mail in another state.

I called 11/19 because of compromised use of my card and money. In getting ahold of a representative, she LIED to me and said that I had to wait for the e-check processing that I DID NOT validate to CLEAR BEFORE I COULD FILE A COMPLAINT. I know that was a lie, because the next day when I was finally properly issued my refund, or so I thought, the man told me so. I am now still waiting for my refund, or even a replacement card in the mail. I can't even access my case number or live person now because they mysteriously no longer have my info on file! I feel ripped off, and the inadequacy is ridiculous! I want my money back NOW!

There have been two occasions where I have returned items to a store and had the amount credited back to my card. Both times, they have suspended my account, claiming it was "suspicious" activity. The second (and last) time this happened was on the day before Thanksgiving, which meant I was unable to do any Black Friday shopping as my account funds were being held hostage by this unscrupulous company. Each time I call, I speak to a different person, who tells me something different. They also block access to supervisors by calling everyone a supervisor, and they will not transfer you to anyone else. As soon as my account is unblocked, I will be closing my account and taking my business elsewhere.

OMG one thing I hate most about any company is horrible customer service. But Walmart MoneyCard has the worst customer service I have ever experienced in my life. Ace and Jloe.. Obviously fake names would not allow me to speak to a supervisor. I stayed on the phone for almost 2 hours trying to get one. I called back I get another woman with the same accent. When I finally got a supervisor with conveniently the same accent she barely listened, rude, and unapologetic... I made it clear to her, without me, the customer you are out of a job. I'm not sure they understand that, if they did they would have better customer service. Once I get my money I am cancelling my card and never using Walmart MoneyCard again. I'd rather put my money under my mattress. Do not use Walmart MoneyCard. If you do I guarantee you will be on here complaining soon.

I got this card because I was between banks. I rec'd the "dummy" card at the store Mid October 2015. When I came home I registered the card and requested a permanent card be mailed to me. I waited, and waited and after 2 weeks went by, I realized no card was coming. I called and reported it never rec'd. By this time I had my direct deposit put on the card (BIG mistake). They said they had to cancel the card and send a new one and it would take up to 2 weeks. I was very angry. I couldn't understand the lady and they were going to charge ME $15 to have it expedited. I requested to speak to a supervisor and waited on hold for about 15 min. The girl came back to me and said she would spend her OWN money to expedite the card to me. While I'm not dumb enough to believe that she was going to spend her own money, I figured she decided to waive the fee for me. I waited.

I went on a vacation for 2 weeks and I wasn't sure if I wanted to rent a car. During the time I decided to rent a car at Payless Rental Car Service. I went to Wal-Mart to buy a prepaid Card so I did. Put 400.00 toward the car and I rent a car. Payless Rental card charge me $321.00, plus I had to put $200.00 for deposit.. When I return the car back my 200.00 was on hold and they told me that they release the money but I can't use the card yet because the prepaid card hold your money for 30 or more day before they could refund it to you.. I waited over 30 day and I still having got my money.

I been using Wal-Mart MoneyCard and saying I have money available but when go to use the card they either say it is locked down or simply says transaction canceled. It will not work. I am getting really pissed off about this.

This has been a nightmare. I go to use my card and come to find out its expired. So, I call the number on the back of the card. I am greeted by some woman who speaks terrible English and is very rude. I try to explain what's going on and she tells me that they had already sent me a replacement card the previous month. I didn't receive a card. That was on November 13th. They said I would receive my new card via fedex within 5 days. Its now the 23rd. NO card!! So, again I call back. Waited 20 min to talk to a live person. Then in the middle of the call we get disconnected. This happened 3 times.

DO NOT USE THE WALMART MONEYCARD. I had used the Walmart MoneyCard for 6 years with no major issues. I had 3 cards. One that I shared with my wife and 2 other cards. I'm a truck driver and it was an easy way to send money to her. Until around the middle of Sept. 2015 my cards worked fine. Around 9.15.15 fraudulent purchases were made on one of my cards totaling over $850. I contacted Walmart and did an investigation that I guess took about 2 weeks. They never contacted me about results. I contacted them. They said merchant refunded all money back to card. I reminded them card was cancelled and they said they would send replacement card and it would take 2 weeks to arrive.

I will NEVER deal with this AGAIN!!! My card was locked because they said it was being hacked. But I was NEVER notified and I wouldn't have known if I wasn't trying to pay my bills. They said it would take 2 weeks to get a card and I said, "no I need it quicker." So they said that I had to pay $15 to do it and I said "fine". When I called to see if my card has been sent out they told me it was sent out via mail and I told them, "no I did not want it sent via mail I wanted it expedited". So then they tell me I have to wait two days and call back in order to have it expedited, and when I do call they tell me it's going to take 7 days to have it expedited when they told me 2-3 days.

I called to see if I could transfer money to another money card because I couldn't find my card. Come to find out the agent Lily deactivated my account without my permission and also Walmart money card doesn't do transfer which isn't good for business and the agents wasn't helpful. Instead they made matters worse.

I got this card because my bank account was compromised by a PayPal hacker. I got one direct deposit to go through then, some how they stopped! I wasn't dealing with PP anymore so I was wondering WTF happened. Turns out that a chinese food place copied my card and was trying to use it overseas!!! So they locked my card, and never contacted me!!! I called after I was supposed to receive my direct deposit, it was in my account but I still had no new card, after two + weeks of waiting!!! It was good that they caught the hack, but to wait that long for a cards is ridiculous!!! Now, I've just cancelled this POS card, and went back to SunTrust. Their fees are dumb, but if I need my money I can always walk into a branch and get it!!!

Worst account ever. Had a return or refund and could not get my money back till 10 days after. If you think about what can go wrong in that amount of days any emergency plus it was not a small amount either. I feel like they play around too much with your money. Never again. Switching over to a real bank account not this. Never again.

Having several issues with my Preferred Walmart MoneyCard recently. Including not be able to use any of my available funds. I am not talking about pending deposits or refunds, I mean my actual available balance. Am being told the system should allow me to use my actual available money hopefully tomorrow (I posted about this previously). But now I have an authorization hold that the merchant canceled, with all required documentation, and Walmart MoneyCard refuses to release the funds until the 10 day expiration period. How can Walmart MoneyCard continue to hold money from an authorization hold, without authorization. THE MERCHANT CANCELED THE TRANSACTION/HOLD AND PROVIDED WRITTEN VERIFICATION THAT THE HOLD WAS CANCELLED. This card is tying up a lot of my money currently. I have filed a dispute with them, but that doesn't help me put gas in my car or food on the table today!

OK so I've had a Walmart money card for a long time I think since 2013. So when it came to replacement cards it's never been an issue. Now I'm having the worst time trying to get my replacement card. I called on the last week of September like the week of the 28th to say I need a replacement, waited the 2 weeks for the card to come in nothing, called again had to wait 2 weeks again. Now all I get is "sorry ma'am" and we will get it out to you. And each and every time it's been address issues on their end that they never changed the address. I've done the post office change and yet nothing. Now I called on a prepaid phone wasting minutes trying to get this problem solved. Each person I talked to claimed to be a superior and that they don't have management. I'm trying to get my money and still have no access to it. Something has to be done. I am very upset and need my money and not one of the people I talked to has help. I also been waiting for someone to call me back from the complaint department and still nothing. I just want my money so I can just go elsewhere.

I've been using the Wal-Mart money card for sometime now. And I've never had an issue with these folks till now. I've had this new card since October of last year and never received a permanent card after activating this card!! I've bought stuff on the Internet. Amazon. eBay. You name it. I've used it. NEVER HAD A PROBLEM. Until I was told I could use it to pay my truck note. I loaded my truck note on it. Payed it the way they said to. Done!!! I thought! After a few days I found out it wasn't payed. Called the card holder and seen the money was still there. Thought maybe the finance company messed up. NOPE!!! I called the card company back and they informed me that I could still use the card to get stuff I need. Gas. Groceries. Whatever I needed. Go to Walmart. Oh guess what? Can't use it!!! Keep in mind my truck note is still on this card. Not payed!!!

I purchased a Walmart Gift card to pre-order the Fallout 4 Xbox One Bundle on October 22nd. The release date of the bundle is today Nov. 10th 2015. I decided on Nov. 1st to go ahead and cancel my order with Xbox and go to Walmart to purchase a different Xbox One bundle. I chatted with Microsoft first, I cancelled my order and had they assure me that they did not take any money off of my card because they would not charge the card until Nov. 10th when the shipment was to be sent. I received my cancellation email and checked my MS account to show the order had indeed been cancelled.

I purchased a game console at Best Buy to find out it was discontinued. I cancelled the order and the funds show in my account as available balance yet I cannot use my card. I called the customer service in which these idiots don't speak English so getting my point across to them was useless. They told me it takes ten days to put the money back because it's system generated. I asked for a manager and this strong accent idiot hung up on me.

After speaking to many people and after getting frustrated I asked to speak to a supervisor THEY REFUSE. I called back many times just to try and talk to a supervisor and still I'm refused. They need to work on customer service. Dominic ** and Ces ** are two that refused. I'm hitting every site I can to let people know not to even bother with this card.

So I rented a car with this so called debit card. BIG MISTAKE! I'm expecting a deposit of $400 back but customer service doesn't want to release it to me. They want me to wait 2 months! When I ask why I have to wait 2 months they won't give me a straight answer and when I ask to speak to a supervisor they won't transfer me over to speak to one. They tell me that they have have already told me everything they can do for me. I want to know who I can contact about getting my money back. After reading all these complaints, I'm not so sure I will get it back. If anybody is suing I'm so down to help. $400 is a lot for me to lose out on. I want my money back!!

Scammers use Wal-Mart MoneyCards. So if someone is asking you to use a Wal-Mart MoneyCard you know it's a scam. Wal-Mart MoneyCard customer support is the absolute worst. Horrible. Very little to no security measures to protect you. Do not use these cards, you are just asking for trouble. I was scammed by someone from India posing as the IRS looking for me to pay off my IRS installment agreement. The scam was very sophisticated and used the Wal-Mart MoneyCards. Again stay away from using Wal-Mart MoneyCards. Also always avoid using your debit card as a debit card (meaning putting in your pin). You can use your debit card as a credit card. So when you make a purchase say credit, it will still come out of your debit account but you have some protection and you are not exposing your pin.

So a credit site took money out of my account and I called to report it. I've been locked out ever since. The worst experience with my money ever.

My wife and I have used the Walmart "prepaid" debit card for seven years now. We also bank with BB&T for general household expenses and writing checks for services and mortgage. After a couple experiences with our "big banks" getting hacked and theft of our money, we though it would be smart to use a second account for online shopping and other non-essentials. We used a couple different ones before settling on Wal-Mart's CC. We have ended up using the Wal-Mart card A LOT, even more than our actual debit card. My wife's checks get direct-deposit to WM and mine to BB&T, and her money gets used for daily expenses and some non-essential recurring expenses that oft get forgotten about, like gym, Netflix, XBOX live and stuff like that, and also all the online purchasing, Amazon etc.

I've had the Wal-mart money card for 4 years now. I've never had problems with purchases or cash withdrawals. I've just started the direct deposit and got it on the scheduled payday. Hopefully the next one will be two days before as they stated. Unfortunately in May & September of this year I had two horrible experiences with the card. In May I made reservations for my birthday in New York at a hotel for a weekend. We get there to check in and my card was declined! I called the card & it stated the funds were there & even talked to a Wal-mart card services associate for them to tell me that they can't do anything until the hotel releases the hold on the pending transaction! It took 10 days to be put back on the card. The same thing happened in September. I just know that this card is not reliable for hotel room reservation payments at the time of check in!

After a long wait of the IRS correcting my tax information my refund was finally issued Oct 26th. But was returned to sender because Walmart MoneyCard claims they don't accept tax returns after tax season which isn't stated in their terms. And the rep I spoke with said there's no specific cut off date for their tax season and I have to call the IRS to get my refund. I was told no supervisor was available to assist me and I'd have to call back between 5 and 8 am.

I was just Hacked. These green dot money card people!! How do they live with their self? I live in Brenham, Texas. I just got off the phone with them!! I tried to log on to my account but to my surprise, I couldn't. I tried resetting my account info and was told "Your new password has been sent to **." Who the hell is that??? So, I call them and tell them what is going on and I want access to my account and I just can't believe what I was told!!! THEY CANCELED MY CARD AND WOULD NOT CHANGE MY ACCOUNT INFO BACK OR RESET IT SO I CAN ACCESS IT. I have no clue if I was robbed how much for?? I could check my balance but why can't I go online and access to see my own info??? They clearly let other people see it.

Same issues as everyone else, over 500 complaints on here, and not a damn thing done!?!? I just got off the phone with these mfs, and I COMPLETLY LOST IT! I will drive out there. 4 weeks, and STILL no card, and no one at fantasy island knows wtf to do?!??? I contacted an attorney this evening about a class action lawsuit. So all I wanna know is... WHO'S COMIN WITH ME MAN!

I used to love the Wal-Mart money card until they froze my account! I use this card for one website only and my card kept getting declined. So I called and they told me they froze my account due to fraudulent activity. I verified that the charges they believed were fraudulent, were charges that were from me. They tried to send me a new card and I refused. There was nothing wrong with the card! I told them I had used it! Instead of waiting for a new card, I cancelled the card and bought a new one. Haven't had problems again until tonight. I loaded 50 dollars onto it and my card keeps getting declined again! What's the point of having a card with money on it, if they won't let you use it?! I officially give up. I DO NOT RECOMMEND THIS CARD TO ANYONE! They pretty much tell you when you can use your card at any given time. You shouldn't have to wonder if your card is all the sudden going to decline! Nothing has been done.

Walmart MoneyCard is the worst business and customer service ever. The customer service rep. froze my card without my permission. Now they said they cannot transfer my funds to a new green dot card. Now I can't feed my kids. The customer rep that froze my card needs to be fired. Now this chick April will not transfer me to a supervisor.

For 3 weeks Walmart has not allowed me to use my funds that I put on their card. They conned me into buying another card, then still refused me my money which I preloaded. Hearing from my attorneys. I lost a transaction of 3500 because of this.

I ran my card at my work and had over 800.00 in my acct. I ran my card for 100.00 and it declined so I ran it again for same amount declined. I looked online at my acct. They subtracted the money from my acct but it was declined. Now they are telling me it will be 2 weeks before they will credit my money back. I work paycheck to paycheck and now I have no money for my family.

I called today Oct 21 after a transaction from AT&T for $95.81. It never showed on my card as pending period which made me call for which I will not be refunded this transaction until Oct 27 ten days from the return. I asked rep why it takes that long when it only takes 3-5 days for any transaction in the United States to return to any card be it prepaid or credit. I am so upset that my money is being held up by Wal-Mart MoneyCard. If I dispute this it will be another 45-60 days for an answer or credit back to my card. Please help me.

I bought a Walmart money card in NY while traveling. October the 6th I reloaded the purchased WALMART money card and gave to my son for classes. He could not use it because it was locked. Why? Because they mailed one to NY address. In telling them that we were here in SC now and to reopen the WALMART money card... CSR could not do this. She would have to mail a new card! Okay - fine. Mail a new card! We waited. A week later card came but it was not useable. Why? Because that was the old card. They just sent an old card for fun I guess.

I received a Walmart gift card for my birthday and when I went to register it, I noticed that I was required to supply my Social Security number and Birth Date in order to activate it... TOTALLY UNACCEPTABLE!!! I REFUSE TO SUPPLY THAT INFORMATION IN ORDER TO USE MY CARD!!! I will report this to the Better Business Bureau!!

I wish I would've checked these reviews before purchasing this card. The customer service is horrible. They gonna compromise my card without my authority because I called in to dispute a double transaction from Royal Farm and then they gonna tell me they don't need my authority. Once you call in to dispute something, they cancel out your card whether you have it or it was stolen. This so-called supervisor I was on the phone with gonna tell me after me telling him don't cancel out my card because it the weekend and my direct deposit is on there and I get paid every week. I told him it's the weekend. I need to get my money off. He gonna tell me he has to cancel it. I never heard of anything like this. Normally, when you call a real bank to dispute something, that's what they do. The only time they compromise your card is if it's lost or stolen. I'm planning to move my direct deposit and send it to a real bank.

Cannot talk to a live person, still never receive my card. Suggest do not buy one of these cards, they are scams. You cannot use after immediate purchase.

I had nothing but bad service when calling into the MoneyCard #. They have sent my card to the wrong address twice even after speaking with a supervisor. Also, they like to speak over you when you're expressing your frustration and then tells you that it will take another 5 business days to get it. I ordered this back on Sept 28th. I'm appalled that they would not overnight me my card since it's their error. I will not recommend this card to my worst enemy due to their customer service.

It's possible that Wal-Mart uses the "card not received" tactic to boost revenue. It's possible they never send the card on purpose, or there is some magical system error. You never get your card and then report it not received. They then disable all your cards so that you do not have access to your money. You need your money as fast as possible so they give you the expedited shipping option, except, you have to pay for it. USPS shipping is usually free if it takes longer than 3 days. What I did to get free shipping expedited and even get the card waived is to record them.

My card was lost or stolen 4 weeks ago. The day I noticed, I called the automated system, and requested a new card. I paid $21 total for expedited 3-5 day FedEx delivery. In the meantime, Wal-Mart MoneyCard system automatically cancelled the old card, but LOCKED MY ENTIRE BANK ACCOUNT. Exactly 4 weeks have passed, and my card has not been received. I have sent them numerous e-mails, to their "customer service", with zero response from their company.

There was a compromise of the Walmart money card... Was told to purchase a new card so that the balance can be compromise. Purchase the card. Now being told can't, have to wait 2 weeks and funds are need now.

I called customer service to check a refund that I was told by the refunding company was done 24 hours ago. I was told that there was no refund. I asked for a supervisor and was hung up on. I called back and immediately asked for a supervisor and was transferred to another grunt. I asked the grunt to get me a supervisor and he refused, said I needed to give a date of transaction, amount, card number, and transaction type. I refused and asked for a supervisor a couple more times. Was told not until I give that info, was told they need that info to pass on. I finally gave it up, again. Got a supervisor and was asked for that same info. I said that I had given it already and not giving it again. She refused to do anything till I gave info. I argued for a bit, but gave it up. She told me there was no refund.

I purchased the "preferred" Walmart MoneyCard, everything was fine. I donate plasma and would put any cash I had along with transferring money off my plasma card to the Walmart MoneyCard. Today I attempted to load my card and it was declined after several tries. I called the number and got an automated recording that informed me, "Due to a recent review of my transaction history, my card was now blocked. I could reactivate it to pull my balance off only. I could not add funds, nor would I ever be allowed to open another account."

First they said they mailed my card to wrong address. Then I gave them my address again. Still no card. I called they said they didn't put my apartment # on my address. More wait and I get a card in the mail and they tell me it's no good that I have to wait on yet another card. Not only did I not get my $190.00 returned to me they have done nothing to help me get my remaining balance on my card to me. Besides having my car insurance cancelled they couldn't be any more ways to make sure I don't ever get any of my money back. This is the worst customer service I have ever had to deal with and I have been around 51 years. I haven't one single good thing to say but they are one sorry excuse for any kind of service what so ever.

I had an issue with a merchant charging me on my card twice because they stated that my card was declined so I paid them with cash. I notice that the transactions were actually taken out my account. So I called customer service and they credited one of them back to my account. A few days they both posted and left my account overdrawn.

I had accidentally left my credit card on my desk and used the Walmart money card for rental car and hotel incidentals on a recent trip. Typically on a credit card these are show as cleared in 2-7 days. It has been 10 days since any charges and not one has been credited. I called them and will not say what I was told as to not want to choke someone again. This company's services needs to be banned from doing business in USA..... total scam holding people's money. DO NOT USE THIS SERVICE.

I have direct deposit for my payments. Well my money was sent from Google and I received the payment receipt from Google stated they sent my money. Well it never went on my Walmart card. I waited hours and still nothing so I called Walmart support. They were horrible, wouldn't answer the question, giving me the run around, so I am going to go back to NetSpend. I never had issues. Got my pay fast and on time. So sick of Walmart. The store and their money cards are crap and people working them support lines are horrible and rude!!! And stole my money to boot. Stay away from the prepaid cards!!!

I bought the stupid card and put $300 on it. Come home and activate it and my balance is $0!!! Wtf!! Y'all better give me my ** money!! Don't buy one of these POS cards!!! Stupid donkey ducks!!!

WHATEVER YOU DO, DON'T PUT YOUR MONEY ON ANY OF THESE PREPAID CARDS. I reported my card compromised on Aug. 14, 2015 and called to get a new card reissued. I was told it would take 10 business days to receive a new card. My direct deposit hit my account on Aug. 28. I had to wait two weeks, until Sept. 2, before they could reissue ANOTHER replacement card. Again, I waited 10 business days. While I waited, I received another direct deposit (that equals a month's salary) on the account with the compromised card.

Please people! Don't ever get a Walmart MoneyCard! Period!! I misplaced my card, called and ordered a replacement. Paid to have it shipped express. Five day delivery... 8 days later still no card! Every time you call in, due to the language barrier, you don't get nowhere! Spoke with a supervisor, was told I'll receive the card on a specific date. Stayed home from work because required signature. No card, no FedEx delivery! Called FedEx, they needed a tracking number. Called Walmart, spoke with supervisor by the name of Edward, and he said he didn't know what happened to the card. It may got lost in the mail but couldn't provide any tracking due to privacy laws!! A crock of **!! Moral of story... if you lose your card, you're **!! Period!!

Got a Walmart money MasterCard. Deposited 200.00 on it. Personalized card never came after 3 weeks. Called, had to cancel all cards for 3 weeks till a new card could arrive, but not yet. NEVER GET ONE OF THESE CARDS. You will be sorry.

First of all, I have had and used this card since 2008. About four months ago I called and gave my new address to a customer service person who spoke broken English. I assumed that when my card expired in August that would get a new one too before the expiration date. No card ever came and they had no record of my new address. I still haven't received my new card. Said it should arrive in five days by Federal Express. Meanwhile, all my bills including my rent are late. This should never have happened. I am moving my direct deposit. Bad, bad experience.

Do not get this card!!! The problem I experienced was the card being "locked" for answering a security question wrong when I know I didn't. I was speaking with an Indian customer service "supervisor" and I'm pretty sure she just entered something in wrong... well after this you must send in a picture I.D. to their verification department that has no phone number and no one to speak to. Constantly getting the run around with no access to my money. If you do get this card do NOT load all of your money on it. Luckily I only have a hundred dollars tied up in it at the moment so I may just cut my losses and deal with a bank but I would advise anyone thinking about getting this card to seriously reconsider!!!

There was money taken out of my account. While talking with Lynn, all was good until she told me she has another card sent to me and my account is closed. I have no way of getting to the rest of my money on the card, to pay my bill or feed my kids for 10 days.

I transferred a huge portion of my direct deposit into my online vault, just so I wouldn't spend it all. Immediately after I did that my funds disappeared. It shows that I moved my money to the online vault, but my online vault balance is $0. My son's birthday is today and I have nothing! My bills are due today as well and I have nothing! It's 1 am and I am in tears.

Where can I start? This is not a good option when adding to purchase anything, & I mean anything bills online especially. My rent was going to be late with an additional rate of $80 if my boyfriend had not call the corporate office to make them take a block off my $472 which was the other half of my rent for September. I paid from 2 cards with the Walmart MoneyCard being one of them. I advise you run!!

Upon receiving the card I called to verify if the "Direct Deposit Account Number" could be used as a checking account number also -- I was told "no". Upon using their Bill Pay service they not only paid the bill I requested but managed to add my checking account information and payment amount on the vendor's website. So unknowingly I had a duplicate payment made via my "checking account" that I was advised could NOT be used as a bill pay method. It's bad customer service when you call to ask questions and receive incorrect information on more than one occasion.

Purchased a card in July and ordered a personalized card. Today is September 8, and I'm still waiting. I called a week ago and explained that I did not receive my card. I was told it was mailed on the 5th and to give it a few days. Well today when I got off of work I was not able to get gas, food, nothing. My card had been reported not received so they cut off my temporary card which I get my direct deposit on. Not only that, when I called and explain this the person had the nerve to catch an attitude because I told her I didn't understand a word coming out of her mouth. She then sent me to a automated response system. I called back because I needed to know what was going on. The next person was a little clearer but wouldn't explain what was wrong with my card and once again sent me to the system.

I had recently purchased something on Amazon and cancelled said purchase before it could ship. I received an email on the 29th confirming said cancellation. "Alright", I said, "shouldn't be too long til I get my money". I checked every day since then for my balance and still it reads the pending money for the purchase I cancelled (today is the 7th). I even called and emailed Amazon for the money to go back on my card but they said to resolve it with my bank, which I don't have one, and I called the Walmart MoneyCard customer service but kept getting redirected to another menu, and didn't get a single real person to talk to.

I have been complaining about a pending charge that was made by accident by U-Haul. I was informed that they would have to keep the funds in a pending status for 2 months and that the funds would be credited back into my account on September 4th. When September 4, 2015 came the funds disappeared from pending status and were not credited back to my account. I have called every day since asking about my money and have been given the runaround every time.

I bought a Walmart MoneyCard to pay bills online. I loaded $200 on it. Got home and tried activating it to no success. After all weekend of emailing and trying to talk to someone besides a computer I finally do and they tell me they can't activate the card and will mail me a refund. Well my electric bill is due Tuesday. It's going to take two weeks to get refund back. So now I'm gonna be without electric for a week and a half because of the stupid Walmart computer systems. Plus I'm going to have to pay a late fee on electric bill. ** up if ya ask me.

I've had my prepaid debit card for a while now. Today I call to check my balance and it tells me to check the number or code I'm dialing. I've called several times thinking I was pressing the wrong numbers but I wasn't. Will I be able to withdraw without calling the card.

I bought a Walmart money card to pay some bills. When I went to activate my card was told the system was down. Called customer service. They were rude and hung up on me. When I called back to speak to a supervisor I was told no and hung up on again. So I went to Walmart to talk to them about the problem and was told they have nothing to do with the Walmart money card. So I'm confused. How can Walmart have nothing to do with the Walmart money card? As of right now I'm out 80 bucks and Walmart and customer service does not care about it at all. Will never deal with them ever again.

Transactions always pending & more. This is a problem that needs to be fixed. I have never been overdrawn. Always know how much $ I have available to me. Transactions are slow. And while the $ was there it shows that I made a transaction twice for the same amount. I didn't use my card the day they said I did. One unhappy customer.

I ordered food and tried to use Walmart MoneyCard to pay, the vendor said it was declined and swiped it 2x. I called customer service (these people speak very broken English, so it is hard to understand, also found out that Green Dot is thru the Philippines) and they told me it was approved and in the next breath said it is pending. Still don't know where my money is and when it will be back on my card! I will never deal with this company again! Walmart makes billions of dollars, why can't they have call centers in the United States?

I had a card damage after I transferred money to my basic Walmart money card. I call the customer card number. The rep did not understand what I was explaining to the rep. He keep me on the phone for 15 minutes until I SCREAMED PLEASE PUT A ENGLISH SPEAKING REP OR A SUPERVISOR ON THE PHONE. He asked finally transferred the phone & The supervisor come on the phone and she barely did not understand English. After the call my lunch break was over and my lunch was waste.

Payment never posted to my card. Customer service is poor, blame the customer. Was given a credit that was taken away without my consent. My sister who is also a Walmart money card customer used their send money feature to send me $60.00 on 08/22/15. I received the email, clicked the link, entered my card number and claimed the funds. On Monday 08/24/15 I went to process a payment via prepaylunch.com to place funds in my son's lunch account for the first week of school. The transaction was declined. I tried it again. The transaction was declined. I checked my Walmart money card balance via the site and there was no payment posted to my account. I contacted Walmart Money card and was told that the system did not update over the weekend and that the funds would be available by the end of the business day.

I bought a Walmart gift card and 2 days later, was frozen for "suspicious" activity. I have my receipt and card with me and I called and they would not help me at all all. They kept saying was "I'm sorry but you have to wait 'til September the 4th" which is almost 2 weeks later. We put $230 of our hard-earned money just so they can freeze it??? I don't even trust that it's not stolen. I am beyond pissed. They treated me like trash too. Christine, agent # ** was so incredibly rude and nasty, never let me speak and when I tried, she spoke over me. I even asked her to transfer me to a supervisor and she refused. It was the worst experience EVER!!!

I purchased a debit Walmart MoneyCard yesterday to pay my insurance. Immediately after I was unable to activate it online because when you hit continue nothing happens. Then I called the 877 # & it says there's technical difficulties call back. I tried online from 3 desktops, laptop, phone & tablet so it's not what I'm using it's the site. The only way to get a representative is to hit the option for a refund and they only say their system is down call back in 4 hrs. It has now been over 32. I never provided my name but one of the reps called me by first & last.

On July 28th I called in a misplaced card. I called the company to see if my funds were still on my card. This would allow me to know if it was stolen and being used. The same amount of funds were on the card so I asked the company to give me a minute to see if I can track my last place using it. I later called the 800 a couple days later to check my balance because I was able to remember my last 4 digits of my card. Surprisingly it has never been used. I never found the card so I requested, I called back, and just requested a new card. I gave them my P.O. Box #. I asked could it be sent to a P.O. Box. The representative said yes.

The company that provides the "Walmart MoneyCard", which is not Walmart but another company that is re-branding it, is the worst company I have ever dealt with. Every single aspect about the way they do business, other than the no overdrafts, is painful. I don't even know where to start. Suffice to say that they have the absolute worst customer service and make it impossible to access any of your money when you card is stolen.

First off I will start by saying I have had 2 cards thru walmart for many years. On Thursday, Aug 20th, after attempting to pay a bill and getting a declined response I contacted customer service and found out an unauthorized charge had been made to my card. I was told I would have to wait till it posts before I could dispute it. Today I receive an email telling my new card is being processed (no one informed me of this yesterday) so once again I call customer service and am told that my card has been locked and I could go online within the next two days to transfer the money to my other card.

I have had a Walmart MoneyCard for over 5 years now and the MoneyCard itself has been a good experience. This, however, is a review of the customer service for Walmart MoneyCard. Having to contact their customer service is always a horrible and aggravating experience. While the customer service reps all speak English, they don't speak it very well. They usually have accents that are too thick for me to understand what they are saying, and because they are not accustomed to the practice of speaking "everyday socialized American English" which causes a huge miscommunication problem.

I have the basic Wal-Mart money card for my ENTIRE check to be direct deposited. However, I lost my card and went thru the steps to obtain a new one. I explained to them that my employer does not issue paper checks and I don't have another bank account and I wanted to know if there was a way that I could receive the card faster than their options allowed. Keep in mind if my check is deposited on that card then I have no money without it. They couldn't issue a replacement card with any other option. I asked if I purchased another card could they just transfer the money to that one and I was told NO.

Customer service is horrible - no supervisor available at night, no one know anything, customer service information are all different. The card is a joke. Don't ever use this card.

I have been a card holder for 2 years now. I was charged by a company twice on accident. I called that company and they were not helpful so I called Walmart card customer service and said I would like to dispute the transaction. They took some information, then forwarded me to an automated recording saying that they would start the process of the dispute but that I had to go online, download, and fax over the dispute form. I never did this as the money from the company was back on my card 2 days later. A few days later my paycheck was deposited and went through just fine. A week after this, I went to make a purchase and was declined.

My card was compromised, I spoke to a woman who barely spoke English, she said a refund check would be sent to me in about a week. Still no refund check and I can't get any prepaid Visa cards anywhere else because of my card being compromised. It is unfair to be blocked from getting any prepaid cards anywhere because my card was compromised , it wasn't my fault and I feel they don't have a right to block anybody from getting cards. I have tried to call their customer service but can't get through. After putting in my card number, a message says a refund check was sent and automatically hangs up. Their customer service people are rude, they didn't even offer to send me another card because it had been compromised, they blocked me completely. Totally unprofessional business practices and Wal-Mart MoneyCard should be shut down permanently.

I have have this card for over a year. On August the 25 somehow, someway, someone took 210$. I called and made a report about it. I was told they would look in to. So today when I got home from work I called my card thinking my $$ would be back on my card. It wasn't so I called again only to be told I won't get my $$$ back. I think Walmart should be banned from doing prepay cards. I work hard for my $$ and they act like they didn't even care.

Wanted a personalized card so I bought a Walmart MoneyCard. They told me I had to wait till I got my permanent card to order a personalized card. I waited then ordered my personalized card. When it came in, the card was solid black. I called customer service they told me to cut up the new card and go back online to retry to make my personalized card. So I did. Online wouldn't let me remake the card so I called customer service back only to find out they activated the card they told me to cut up and they were going to have to freeze my account in order to send me a new personalized card. I received the new card. Once again it's plain black. I called customer service they said they would have to freeze my account again to send me another card. I said, "NO don't freeze my account."

The money card sucks very bad. Locked me out from my money then wanna tell me I have to wait 2 weeks. Well I have no gas, smokes, food, etc. This is so not cool. Will never use them again. Will put on Facebook also and tell all. They take your money. Bunch of foreign people that obviously don't understand you and don't understand them also. Get off phone with Americans cause y'all suck. Like playing with people's life. Things go crazy in America when ya mess with one's money. I am more than highly pissed. I want revenge cause where is my money. I NEED IT NOW NOT 2 DAMN WEEKS. Just have to keep check in pocket. Never them again. EVER. Only good for whores on backpage.

Worst customer service ever. I got one of their preferred card. Put the 20 dollars on it and activated it like I was supposed to and never got a card. So I called and was told that they were not able to verify my info. Ok don't know why since I already have the blue regular card from Walmart but that's ok. I was told that this card now was just a gift card and when I had spent the money on it that it would be done. Then they turn around and take out a 3 dollar service fee on a card that I can not use and was told was a gift card.

This is one of the worst cards I have ever put money on. Please if you need a money card, do a visa or really ANYTHING else. I put money in this card so I could buy something from Amazon. Which I couldn't do because Amazon does not accept this card until you wait the two weeks to get a card with your name on it. And to get the card with your name on it, they have to deactivate your current card that you just bought. So you better hope you don't need the money on your temporary card, because you won't be able to use it for at least two weeks. I could barely understand the two people who were talking to me on the phone. One of the worst cards. And definitely worst customer service.

I ordered items off Amazon and canceled the order before it was shipped. I received an email from Amazon on 4 August saying the order was canceled. It's 7 August and it's still hasn't been credited to my card. Amazon gave me a verification code to give to customer service of Walmart money card. I spoke with 2 people of customer service of Walmart money card and both said because of an agreement with Amazon they won't be able to credit my card until 14 August in spite of Amazon giving me a verification code. I will shred this card.

Well I recently bought a money card from Wal-Mart, and I'm not very pleased. I tried to activate the money card, it wouldn't let me activate the card. And after trying multiply times it kept saying that I would be able to use my card in two business days and my card would be shipped in, but I still haven't received it and well I'm out of money on the card and now I can't order anything cause my card is not working, so I won't buy a money card again. But at least they can send me a money refund. That would be great.

I bought the Wal-Mart Money card and loaded it $20.00 then when I tried to withdrawal it from a MoneyPass ATM it kept the money and the screen said "invalid account". Time for a class action lawsuit. Walmart "always sticking it to the little man".

I have had Wal-Mart MoneyCard for the past 2 years and I have never had a complaint until now. I called Wal-Mart Money Card customer service and advised I did not get replacement cards for my cards that were expiring for the month of July 2015. I was told not to worry my cards will be mailed out and I could still use my primary card to get money out until then. That information was false and I called to speak with a supervisor and was told that I would have to wait for card delivery for the 12th of August. That is 5 days after I get paid and days after my bills are due. I will not continue service with them since telling lies and not knowing process is a practice of this company.

Please don't purchase this card. I bought it yesterday from a local Walmart store. I put money on it at the register so that I can go home and make some payments online. Every time I called to activate the card it keep stating that it is unable to complete my transaction and to call back later. I called the number on the back of the card. A customer service representative stated the same thing that she was unable to help me as well. I asked "how can I receive a refund?" She explain that she could not process it because the system is down and doesn't know when it will back up. I tried again today and their system still will not let me active a card that I paid my money for nor I can't receive a refund. Don't waste your money and time on this product.

I have never had a Walmart Money Card but I have received over 300 text messages with the daily balance for the last 6 months. I have replied with STOP as stated in the messages if you no longer want to receive updates over 50 times. I have went to our local Walmart and talked with the management with no luck. I have searched the internet and found you can't talk with anyone live at this company. Really tired with this BS that has been going on for 6 months now!!!

Today I made a log in account for my Walmart money card. Online VAULT is added as a free feature, a savings account for which you can transfer money into and as you need it you can transfer money out and make available to use. Well, I transferred money in and cannot transfer it out. I called customer support who told me that yes my money was in the vault but they don't know how to get it out. After 4 calls and 3 managers, the best they can tell me is it will be several days for them to figure out why I can't transfer the money out. Most people who are using something like Walmart money card are using it as opposed to banks. Well at least at a bank if I transfer money to savings I can transfer it out. This left me in a huge mess, having had a service I couldn't pay for because my money was stuck in the vault and no one knows how to fix it.

I have been a card holder for over 5 years and am experiencing the worst customer service and business practice I have ever had to go through. My card was compromised on Sunday July 18. I called and the guy I spoke with was sending me a new card which I had to get it expedited because I was going on vacation that Friday. He had me pay 15 so I could get it by Thursday July 23. Friday then came and I still had no card. I called and after speaking with multiple people and being on hold for a good hour altogether the guy transferred some of my money to another card but not before I had to go and pay 21.88 for a temporary card. I then return home today Monday July 27 and still have no card.

I bought a TV from walmart.com and returned it to the local Wal-mart store in Klamath Falls Oregon. The receipt says credit issued refund but has not posted to my card. I need this money. So I think I'll never do business with money card again.

I have been trying to get help with Walmart.com, Walmart Customer Relations, Telecheck, etc... for the past 4 days all to no avail. After enrolling my Walmart Gift Card, I was instructed in order to "reload", I must submit my banking information. I received notice that it would be 2-3 business days to enroll, all to no avail. We're now at Day 5 and no one in any branch of Walmart has been able to help me. Not only are they not able to assist, there has been absolutely no one that can tell me WHERE my banking information went??? I am absolutely FED UP having lost more than 8 total hours of my time calling them and trying to get answers. DO NOT EVER put your credit card or banking information on the WALMART website for any reason - account, gift cards or anything else... TOTALLY NOT SAFE. Don't bother trying to contact Customer Service - absolutely USELESS.... BUYER SERIOUSLY BEWARE....

I purchased a Wal-Mart MoneyCard July 3, 2015. When the personalized card came I tried to activate it for 2 days with no results. Through trial and error I finally got a rep on the phone who informed me my card was reported stolen THE DAY I PURCHASED IT (not by me!) and a new card was mailed out on the 7th. When the 22nd came and went with no card I called automated and got the message "We're sending you a new card." So that's another 2 weeks wait!! These cards are intended for low income people with bad credit... If that's already working against me then don't you think the $50 on that card I trusted you with is VITAL to me??!?!? DO NOT BUY THIS CARD!!!

I had an unexpected emergency out of state, and when I returned home, realized I left my card in the other state. I reported the card lost and asked for it to be replaced, I was told it would be 5-7 days to have access to the direct deposit of my paycheck. After 11 days, I called to inquire about why I hadn't received it yet and was told that it would then be at least two weeks. Meanwhile, bills remain unpaid and fees are piling up.

So I finally got to speak to a real person and she actually did help me out. She told me my email address was misspelled on the Wal-Mart money card website and that's why I wasn't getting any emails about my account info. And the reason I couldn't make any online purchases is because I made purchases before with my temporary card and I have to request to change my card info. So I'm hoping all of this will work.

I lost my money card and wal mart will not give me any kind of check. And now I'm going to be homeless cause I can't pay my rent. Wa mart money card should be shut down or something should be done about this whole situation.

I have had a Wal-mart money card for 5 years and I have never had an issue with it. I use it for online shopping, paying bills and traveling. You can even link your paycheck for a direct deposit. You can check your account balance online at anytime for no fee.

Started a Walmart money card 3 weeks ago, told it would take two weeks to get my new card. In the meantime I have a temp card I'm unable to pull cash from. Three weeks and still no card. Called customer service and they sent out a second card that will again take two weeks. Sad. :(

This company is the worst I've ever dealt with. They will block your card for no reason. They are so money hungry. If a transaction doesn't go through from a store Walmart money card still takes the money! They have VERY BAD CUSTOMER SERVICE!

I put $500 on my newly purchased Wal-Mart MoneyCard to pay my car payment only to find out after calling several times that I have to wait 2 weeks for my permanent card to come. Also they wouldn't allow me to speak with a supervisor. This card sucks...

Where do I begin? First of all, they never sent me my replacement card! So when I requested a 2nd one, they deactivated my temporary one without warning. Then, when I received my 2nd card, they couldn't activate it because they sent me a 3rd one without me knowing!! They screw up and they don't take responsibility for it nor do they care. They argue with you and have the worst customer service. I will NEVER get another Green Dot card, nor will I keep this account. As soon as I receive this card, whenever that may be, I will be draining the account and cancelling it. Save yourself the headache!

Been trying to log in since 07/08/15 and finally after 4 emails I was able to use the card 1 evening. Can't log in nor check the balance. Able to use it 1 day out of 6 so far. I am on my 7th email to them. I am on a fixed income and can't afford to struggle any more than I already have to be able to use this money!! Want to spend the balance so I can close the card. Website says I am putting in the wrong card number. Angry and frustrated. Even wrote to Walmart Customer Service.

I had asked for a 2nd card I had to be deactivated and a new card sent out with a new name on it. The Philippine lady didn't speak well enough to understand what she was saying but she seemed to have been able to process my request. A week goes by and I couldn't access my funds while trying to eat at Dunkin Donuts with the family. Called and found out that WalMart Money Card froze my entire account until my new card gets to me. OMG. No other means of funds but by this card. I thought they would deactivate only my secondary card, not my entire account!

I've been using this card over my bank card for security purposes. Beginning June 30, 2015 I made purchases thru tv home shopping and then cancelled some of the purchases. I did not realize that WMC withholds those funds for 10 days, twice as long as a bank. However, after 10 phone calls and 12 days later I still do not have my funds available and those transactions have altogether disappeared. WMC support keeps telling me to check at different times but the funds never become available.

I have the walmart money card and have had the same problems. Someone got a hold of my number so they shut my card off. I didn't know at first until I tried to get gas on payday. I called them and they told me what happened and it would be about a week for a new card. I just went to work and they were able to give me my money on a walmart money network check. No hassle at all. They cashed it there for free at the service desk. Have any of you tried that?

My purse was stolen in June 2015 by a supposed to be friend. They keep calling into Wal-Mart and changing the address back to their address and stealing my money. They are getting the new cards sent to them and spending my money. This is still going on to this day. I had to change it again today because this person called in and changed the address back to hers. I have called and called and called and Wal-Mart will not do anything to help me. I have tried to ask them to add a security question. They refuse me. They said that there is nothing that they can do about it. I am disabled and receive a check direct deposit for 879.00 in the last 2 months from the VA.

Stealing over $2000.00 from me. Called them to ask, "Where is all my money again." Their response is always, there is a 30 day investigation time period, they will let me know. This has been going on for almost 2 years. Nothing but the runaround and sending me new cards to start over.. I WANT MY DAMN MONEY!!! I WORK TOO HARD IN THE HEAT AND RAIN TO HAVE IT STOLEN!! My wife puts little by little on it to help us save but what good does it do when you won't give it back. Give me all my money. Enough is enough!!!