Walmart MoneyCard Reviews

Walmart money card is a thief. I recently went to a hotel and was charged an additional 173.88 plus another 10.00 for what was pre authorized charges. The hotel bill itself was already 183.88 plus the additional 183.88 which went missing from my card. After contacting the hotel and Walmart MoneyCard customer service over the course of a week, I was told by Walmart MoneyCard that the pending charge or other 183.88 would automatically be put back in my account on the 27th of August.

I have had a card for 4 years with minimal issues. Earlier this year my card number was fraudulently obtained and used. I contacted customer service & suspended the card. I was told to wait 14 days before I request an investigation & was charged to have new cards sent to me. Long story short, I decided to request an investigation immediately & I received the $ back for all of the transactions but one. A letter came in the mail with no contact information saying that the investigation was closed and a determination letter would come. That letter never came & to this day no one can help me figure out why 1 of the disputed transactions wasn't refunded. I also don't like that your card balance shows up on your food merchant receipts when you pay, which could've added to my problem!!!

Says I had too many cards. Never sign up, it won't let me sign up.

I have been with Wal-Mart Moneycard for little over 3 years now. I've never had a problem... Until last week. I logged in to check my balance, and the ledger showed a balance that was $60 less than my available card balance. I called in to customer service, and they gave me some bogus story about how their end shows a different amount and my end has not refreshed to what their system shows. Whatever. First time it's happened. Well it happened again today. This time it's a $650 discrepancy, and they tell me that my system is incorrect and I need to use a different computer. I tell them that I've used 5 different devices, including the one I've used for the last 3 years and they all show the same thing.

I have had a Walmart card for a few months now. No major purchases or issues. I used Lyft taxi service and they have a policy to pend $25 until you pay for your fare. Once you pay your fare the hold is lifted and the pending charge goes back on your card within minutes. I actually used LYFT to go to Walmart. I didn't realize there was this hold until my transaction was denied at the register (embarrassing). Worse still, I had no way to get another Uber home. Humiliated, I put my items back and called customer service, at this point wanting me and my son to just get home. They told me there was a block on my account due to "suspicious charges". Ok cool.

I have spoken with reps that tell me my balance is correct but according to my records and statement directly from my account online it is short by $200. They were rude, hard to understand and very impatient. I had every transaction they discussed with me and I was told I was still wrong. I have had 2 other people review my records.

I've been using the MoneyCard for a couple of years now with no problem, but this past year or so, they've had so many issues. I never know how much is in my account. I won't touch it and it's always changing. When I call the number on the back of the card, I always get the same story. "We're having technical issues. This is how much is really in your account right now. Ignore what the site says." Okay, so, this happening one time, I can understand, but it's been a constant problem for the past few months. Save yourself the trouble of never having access to your money. Don't get this card.

I purchased the Walmart money card in order to make a bill payment and had planned on setting up as a method for my direct deposit if it worked well. It didn't. I got the card on the way to work and registered it almost right away. I received a message that said "We're sorry we cannot verify your information and you are not eligible for a permanent card." So like a normal customer, I called the number on the back of this useless card to find out why or what information could not be verified, and the geniuses on the other end of the line "can't give me that information" despite the fact that it pertains to my information and my access to MY money.

I have been a long standing customer of Walmart Money Card for several years and had positive service until May 2016. The first issue happened when they supposedly had a system upgrade. I had over $600.00 come up magically missing from my account for over 7 days therefore causing bills to be late and unable to get groceries and medication. Oh and btw I am currently undergoing treatment for cancer too. Then on July 1st the atm did not dispense my funds - $401.50 to be exact. I filed the dispute after 7 tries of emailing them the information and talking to various representatives all with a different answer it finally was received. 10 days later I am told my dispute has been denied. Ok... I have that kind of money to not be refunded to me. I talked with the bank who owns the atm who informed that Walmart Money Card/Green Dot Corp is responsible for whether I get my money back.

Checked into the Travelodge in Maryland and used my card to pay for a week. They put a hold on my card on 8/15/16. Ten days later and the $430 hold is still on there and nobody can help. DO NOT USE THIS CARD FOR GAS OR HOTELS. Walmart will hold your funds forever. Can you imagine how much money they make just holding your money. This is ridiculous. Warn everyone you know about the black card at walmart.

I used to be very happy with the money card. I've used them a few years now. I never had any of the problems anyone on here described, until my wallet was stolen. Then they showed their true colors. I called to see if I could pay to get my card expedited, as I was going to take my kids to the State Fair next week. The woman said I wasn't eligible. So I emailed them with no response yet. Both of my credit cards went so far as to expedite my cards for free, and really seemed to genuinely feel bad and want to help. Now, I'm definitely not a fan of the major credit card companies, but it was nice.

Walmart Money card failed to get me a replacement card when mine was about to expire. When clicking card never received on the website I was forced to pay $18 for a card plus expedited shipping. They canceled my current card and now I'm stuck waiting for a new one with NO ACCESS TO MY MONEY. I have not once been sent an email that said my card replacement has been ordered. Sent an email and didn't get a response. I have reasons why I can't call right now. Customer service and response is ridiculous. Since it was not my fault I never received the replacement why do I have to pay $18 plus have my old card canceled with no money access. When (if) I ever get a card my money is being withdrawn, and direct deposit canceled. Already ordered new card with new company.

This card is based on deception and fraud. I work hard for my paycheck and now they tell me my direct deposit is delayed. I have had a really rough year so the only consistency in my life is my paycheck since like everyone I have rent and bills. I ended up losing my place due to this delayed direct deposit and now because of Walmart MoneyCard, I am frantically searching for a homeless shelter. This is preposterous and completely inconsiderate for this to happen to a hard working people, I wish I never used this card in the first place as I am in a worse off situation. When I called customer service they offered no help and continued to give me the robotic delayed speech. I am severely disgusted by Walmart, their reps and the entire Green Dot card corporation. This has been the single worst decision and now I am homeless because of a card that doesn't care anything about their customers

Do not ever purchase this card. I repeat do not purchase this card. I put 800.00 on the card and wanted to get my money back. I was told I had to wait for the permanent card to come by mail. The customer service is an automated system. You cant talk to anyone. Do not purchase this card. I was told the Bluebird American Express is good. I wanted to get my money back off of the cards but you can only upload you cant take the cash off. I wish there was a lawsuit against this company. Horrible. Dont purchase. Why I have to wait 2 or weeks to retrieve my money? This is horrible.

I get home from work on August 12th to find that someone had spent over $466 dollars on bestbuy.com to buy an XBOX One and wireless controller. I immediately called the number on my card to dispute, since, obviously, I did not purchase an XBOX One. The lady who took my call was nice, but sounded like a robot and told me that since the payment was only pending, that I could not yet file my dispute, since it needed to post first. I waited until the amount cleared and called back.

Have had Walmart MoneyCard for a few years now and never had a problem until I lost my card one day on public transportation... I immediately reported it missing and 3 weeks later with 2 failed attempts at Walmart mailing me a new card. Have even tried expedited delivery (3 business days). Yeah ok. I still don't have it and I need this card to live.

I purchased a money card and put in $500.00. I registered my card to website address on back of card. My "real" card never came. After I investigated, my money was taken, I never used the card. Green Dot says they cannot give me my money back. This is a scam!!! I want my money back!

I have had my card for a very long time. I rely on it to pay my bills, online shopping etc. On august 15, 2016, I used my card to put money on a account for an incarcerated family member. I made two transactions with this company on the same day within minutes of each one. Well two days later I was expecting a purchase refunded to my card, so I used the app on my phone to see had the money been added back to my card only to see that my card had a negative balance of over 50.00 dollars. I was in total shock! Mainly because my card is a prepaid card and I have never ever been able to go over the balance of what I have on the card! I tried the day before to purchase something that was 4.79 and my transaction was declined because my card balance was only 4.78!

On August 12 I got a Walmart money card and put every penny I had on that card. This was approximately around 5:30 PM. I made 2 purchases that night. The next morning at 8:03 AM I received an email stating that my card had been blocked because they identified unusual activity on my account. It said that in order to have my card unblocked I had to submit a picture ID and that it would take 2 days for my document to be reviewed and they would contact me with an update. I clicked the link in the email but it would not allow me to make my submission so I went to the actual site. Still, I was unable to make my submission. I tried both ways several times with no luck. I called customer service and told them about the problem and that I needed my money because I needed to buy groceries.

I got this card hoping for a simple way to receive my student loans. I received my student loans, began buying my supplies then was immediately told my card was locked because of suspicious activity. After calling and verifying every purchase I was told I must get a new card and that it would take 7-10 business days. I told them that was unacceptable as obviously nobody "compromised" my card and I needed those funds for books and this would put me a WEEK behind in school!

I have had my card for about 3 years. I had a few minor issues but nothing worth noting until yesterday (8/18/16). I went to transfer for funds from my Walmart MoneyCard vault back to the available funds account and I received an error message saying that I have reached my transfer limit. I made seven transfers and I am allowed 20 per day. So when I received the message I called the number on the back of the card for assistance. It was confirmed that the error was on Walmart and the IT department would have to fix it and I would receive a callback afterwards. Never received a call and had to call back. Then I was told to allow 2 hours for a callback and again nothing. 18 hours later I called back and was told it would be a priority and if I had any other issues.

I received an email that there was suspicious activity detected and that my card was suspended to call to verify. I called and told customer service rep (who barely speaks English) I recognized the activity and to unsuspend the card. She tells me she can't that I will have to get a new card in 7-10 business days. I explain to her that my payday is coming Friday and why should I have to wait. So she says as a one time courtesy she will send it expedited shipping. Mind you I never asked for a new card. So everyday I am calling to make sure they actually sent it. Never received the card. Today is my payday but I can't get paid. So I call and these idiots tell me they are gonna send out yet another card that I will receive in 3 business days. Once I receive that card I will immediately be canceling my service with Walmart.

We've had a card for years, and while we've experienced a few problems, it never caused us too much concern - until now. My husband is the primary card holder, but I have been right beside him as this has happened, except for 2 phone calls. 8/13 my husband discovered he had lost his card. Retraced his steps, but didn't find it. Called and reported it lost, and because he loads ALL of his check on it, except for a very small amount of cash, we were concerned about not being able to access my funds.

The charges on my card are often 5-10 days late, and when I encounter situations that require a temporary hold on the card, the hold can last the standard "5-10 days." The reason Walmart does this is so that they can always maintain a large cash balance on their books. They string out payments to keep the cash artificially high and keep the holds in place to do the very same thing - to keep cash on the card for an extended period of time. The more cash on the cards, the more interest they collect on a whole. On that note, I hardly ever get a correct balance when I text to check on my phone. At first I thought it was a major technical glitch... then I realized the truth: The balance on my card wasn't based on my transactions, it was based on Walmart's artificial measure of my account balance.

Bought gas at SAM's Club which I always do. SAM's always pre-authorize $100 and when you finish pumping gas is immediately put back. Walmart MoneyCard will not give me my $100 back. SAM's Club told me they have nothing to do with this and showed the money was immediately put back while MoneyCard will not release my money, not theirs. And therefore have no money and cannot even buy groceries and they did not care. Was on the phone for 2 hours and they could care less I now have no money in my account. If anyone knows how I can fight them, please help me. l live paycheck to paycheck and money is direct deposit to this card. Please help me.

I am absolutely astounded by how bad my service was here. I had two orders cancelled and verified that they were both cancelled. I was immediately charged for both, which whatever. Obviously. But I was told by both Sephora and Amazon that it takes up to a week for the refunds to be put back into my account. The service at both were excellent... But with the money card, I still don't see my money still after 2 and a half weeks. I've contacted them several times. No one seems to understand what my issue is and that's crap. So, I've basically been ripped off. It's all on them. I just want my money back. I'm exhausted. And they won't help you. I'm a patient person... But this is awful.

I charged a 5.00 tip at a nail salon. The salon decided to charge that tip and an additional 185.00!! I called Walmart Visa Card as soon as I noticed it. I started a dispute and was told to send in their dispute form via email. I emailed it 7 times over a 3 day period. All 7 times they said they did not receive it. Then I called and emailed it to the gentleman while he was on the phone with me. He stated he received it and to call back on 8/17/2016 that would be the 10th day.

Sometimes when you don't have patience you may say things that may offend others but after my second time having a problem at this ATM machine my money was refunded to my card after ten days. Thanks, Walmart MoneyCard. The timing couldn't be better.

This card is crap. I have not had access to my money for three weeks. Supposedly it was block for suspicious activity. The card has never even been able to be used. Garbage customer service that cannot or will not resolve. Crappy system of ID verification. I am looking into legal action at this point.

My money is still being held even after my return has been posted in my account. I still have yet to have a supervisor call me back. I have been told up to 50 times there will be one to call me back within 4 hours. Still no call.

I've been waiting on a refund since August 5th. On the August 11th my card was finally showing it was a pending refund. On the 12th my account was blocked because they detected "FRAUD". Now my pending refund has all of a sudden disappeared. I've contacted customer service NUMEROUS of times and now the transaction never existed. So I just missing money.

I have had Walmart Money Cards for over 6 years. On Friday 8/12/16, I made the following deposits to my cards: Card #1 - 2 deposits of $1,000 cash each. Card #2 - 2 deposits of $1,000 cash each. On Saturday 8/13/16, I tried using one of the cards for a purchase, but it was declined. I was told by the merchant that I needed to call the card issuer.

I use the MoneyCard to pay bills while my husband is in the hospital away from home. I had a remaining balance on the card, and one of the companies I had paid prior charged the account without me calling and making the instruction to do so. While I was sent a new card, the money was not returned. I must write a letter make calls, and be out the money without any coming in that is hard to do. The first operator said the money would be reentered into the account. When I called back with the new card this operator said to write a letter, and wait. I will be cutting up this card. THANK YOU WALMART!!! NOT!!!

I purchased back to school things for my brother a week ago totaling 96 dollars and Walmart charged me three times for the transaction. So they took 96 dollars out THREE TIMES. I have had this card for a very long time and this has never happened. So I have been going back and forth with WalMart and WalMart money card about funds and no resolution. They ended up only giving one transaction but not the other. To top it all off I got my direct deposit this morning which was 1132.00 and they only applied 1035.00 and no one can tell me where my money is. I'm missing almost 100.00 bucks. I called over 10 times and nothing. I'm withdrawing all my funds until the issue is resolved. When they decide to correct it!!!

I have had my Walmart money card for a yr and never had a problem till I had to order a replacement card. I was told it would be here in 3 day, then 7 days when I called back and then ten days the next time!! They keep telling me different things and wanting me to order another one!!! When I asked if I could have one shipped overnight to me they don't do that! I need my card and why am I being told different times that it is supposed to be delivered?!?

This is the 2nd time my Walmart Money card was stolen. I live in Maryland and I used the card 2 Sundays ago and within 2 hours the card had been used in Austin Texas, $50 each time 6 times and the $44.10 the last time because that's all I had on there. I have been waiting to get my money back and all I get is static from these people, "you have to wait, you have to wait," well let's hire some people you can understand and can understand you. First of all, they talk over you at all times until you are screaming at them to listen to you, ask for a supervisor and get nowhere with them, threaten to have your lawyer contact them and get nowhere, after reading the reviews I say that this card is a scam and since they have been mostly used in Texas, that this is an inside job.

I purchased a Walmart debit card, added money to the card, and made a few purchases. Overall I was satisfied UNTIL I made a purchase for my son's birthday party on Oriental Trading as website. I no longer needed the items so I called Oriental Trading to have my order canceled. Without any problems, they canceled the order immediately. It's been 5 days and I haven't received my refund, Oriental Trading expressed that the Walmart card won't release my refund for 2 weeks up to 30 days. I called the number on the back of the debit card to speak to customer service about this issue and I cannot get through to anyone!!! $185 was immediately taken off the card when I made the purchase, but to receive my refund I have to wait thirty days??? Totally UNFAIR and RIDICULOUS!!! I would not recommend using this card to anyone.

I was recently using prepaid card for direct deposit, when I went to withdraw money the card was locked? I could not get the funds out of my account even after telling the customer service rep to unlock card. She said I would receive a new card in the mail in 7 business days. 2 weeks have gone by and they are sending me another card because I have never received the first one. I just want my money that was on there but somehow it seems to be decreasing the longer I wait. My son had no birthday party because I had no money, and my landlord gave up on my "excuses" of not being able to retrieve my funds because Wal-Mart Card is dumb! So after 3 weeks of not paying the landlord he decided to evict my family. I have 2 babies! I had no other way of paying him beings that I am single. All I can do I cry and figure out how we will get gas to make it anywhere. Thanks a lot Walmart!

I have had the Walmart Moneycard for 3 years and truly loved it - no surprises and couldn't be happier. Then they did something to the system and the way the transactions were handled a few months ago. My pay was put in the same time like clockwork for the first 2 years - if there was a problem, I knew it was from my co. The minute the computer was down one night stating they are redoing their systems was literally when every problem began. Each time gas is put in, they take out $85 and it's held. It's put back in but stays a negative balance. My pay is now two hours later, if on time, and I never know how much is actually in my account anymore. To budget it looking at the statement is really impossible - they begin as a negative and add the transactions then reverse them when the gas charges (or any charge at all that is a hold) is cleared. Once this took 5 days.

My account was compromised on July 31, 2016. They took $917.00, they went from Walmart to Walmart in $50 increments. I understand this happens, the bank noticed the fraud activity, shut my card down. However, after nine days I still do not have my money, my rent and my car payment is late. They want me to wait for another week, this is so unacceptable. I can't sleep can hardly eat. They know I did not do this, it was done in Texas. I do not live in Texas. I am so disappointed in Walmart to be connected with a bank that does not care about their customers. And it is almost impossible to get a live person, and when you do they have not answers for you. I will never use them again, and will probably never shop there again either. And shop a lot at Walmart. Will also report them to the BBB.

This is the second time that this has happened to me. Someone used my card in Arizona and they stole around 500 dollars. They used the card in different Walmarts, a Lowe's and a home depot. The last time this happened to me they stole around 200 dollars. And I called Walmart Money Network and again I will have to wait for the stupid dispute letter (which itself is useless because they only ask you "What happened, Did you give your pin to someone else, how much did they take." That's it!!!) I already told all that to the guy who I spoke in the Walmart Money Network call center and I still have to wait more than 20 days and only IF THEY wish to refund me my money.

This Walmart Money Card is only a couple of weeks old. I set a pin over the phone and used it last week to withdraw money out on it by an acquaintance who activated the card in another state and mailed it to me. This past Friday I went to an atm to withdraw money and it said my pin number was invalid. I was certain it was correct so tried it again and again. Then the atm took my card! I called the 800 customer service number and all they could say was they were sorry and could mail a new card.

I bought a prepaid money card at Walmart 150.00. I followed every step to activate. I went to pay bills and they said, "Not active". Went to customer service at Walmart and they show it loaded. I have been since 6/23/2016. To get this company to give me a new card, or my money back. I have so far had 20 people help me with this but this company refuses to follow thru or assist.

I bought a money card today and loaded it. I then was directed to go online and active it which I did. It had me enter information and confirm my identity and then said it couldn't confirm me! As if I don't know who I am, then I can't use it for the intended purpose of paying a bill because the address can't be verified. Oh and I'm getting charged a 5 dollar recurring fee and won't be getting a personalized card either. So, how is this fair? Best part, called and spoke to a human and they put me on hold to play an automated message telling me all of this information again! So even talking to a human, albeit they are in the Middle East, I get zero help! Fix this!

I am so upset. I am a truck driver that is never home. Someone in your company cancel my card and is sending me a new one without my permission. I don't know why I wasn't contacted first and I damn sure don't know why I went to for representatives this morning trying to get someone to help me and they all every single one of them was very disrespectful. Now I have to be out here on the road if I can pay for my toes and my food whatever I need to pay for I can't because y'all cancel my card without even talking.

I've had this card for a few years and I did my taxes and picked the option to have my monies from my return be direct deposited into my account - well Walmart money card received the monies and rejected the transaction due to them saying tax season is over!! This is just ludicrous. How do you reject some monies that's clearly coming from a state agency by saying the season is over? For who? You? This is not the card for anyone and I will never use this card again. For anyone thinking about purchasing this card I suggest you rethink that!!! Seriously unless you like your monies being played with this ain't what you want!!!

Walmart is not loyal to their card holders. I bought a prepaid card from them 5 weeks ago and still havent received my card with my name on it. So I log in to my account to let them know I havent received my card and I change the address to make sure I get my card. So I go to Walmart, paid $3 to cash my check and paid $3 to load it on my card. Now let me remind you Im in San Antonio Texas and Im from Mobile Al. So I was trying to book me a ticket to ride the megabus back home cause I dont have a car. When I tried to book my ticket it kept declining my card. So I checked my balance and see $3 was taking off for a replacement card that I never received.

I have had my card for a few years now and didn't have a problem until 5/2016. I was sitting in my house and my text started going off that I was using my card in Arizona! Where I do not live. I called, filed the dispute, no problem. Then on 6/30/2016, I was in Orlando, Florida. Received text that my card was being used back to back to back. I was racing whoever was using my card to stop it. Finally got through to a person. She cancelled my card. I filed the dispute, they came back and told me I had shopped at "Walmart" before it was in my home state so they were denying my claim. I appealed, asked for proof. Did I sign? Did I use my PIN?

I have had an account through Walmart's Green Dot bank for several years and every experience I have with customer service is terrible. Firstly every time I call I get someone from another country which I barely understand what they are saying and I don't think they do either. The online banking system only works half the time and I usually get a pop up saying "OOPS we can't pull up your info at this time sorry." Really it's my banking info and that's their job to make sure it's readily available. Then if I should be so lucky to have a credit to my account it shows in green print but literally takes weeks to post, and every single time I call to ask about the credit I kid you not they tell me it will be exactly 1 week from the time I call. Even if I call 2 days later they will say 1 week from that day.

I had cancelled a charge that was made to my debit card. It had been 6 days and the money had not been returned to my account, so I called the merchant. The merchant stated that my money was refunded and to check with my banking institution. I called Walmart MoneyCard and they stated that I needed to dispute the transaction in order to get it reviewed so I did that. It has been 6 days and so I decided to call to check the status of the dispute on that day July 19th 2016. I was told that it would be a couple more days. The very next day when I tried to use my debit card to withdraw funds from my account the ATM spit my card out and said that my card has been retained and to contact my banking institution. I called Walmart MoneyCard yet again and I was told that when I called January 19th 2016 that I reported the charge as being fraudulent so my card was frozen.

MoneyCard's a ** joke. Called in a dispute and them ** cancelled my card, called and I was told they would send me a new card and would cost 15$. I was told it would take 3 days. A week later the card showed up and they cancelled that one too. Had to order another one at 15 more $. What a bunch of crap. ** this stupid company & the telebaun who run it???

Went to Walmart customer service. They didn't have a direct line to their Visa and could not gain access to the system to report this card as lost. How can I report the Visa card lost if the system did not recognize me due to the fact I had not registered it yet? Please help. Having to wait 'til Monday to try again to contact Visa Prepaid but fear will have same problems.

On July 1st, My Wal-Mart card or number was used at a Wal-Mart in Houston and Katy Texas for a total of $950.00. They went from one store to the next, 50.00 at each one. Must have been withdraw, each was exactly $50.00 until they got to the end of my account, then it went to 48.00. We are waiting on a reply from Wal-Mart, had to dispute the charges and they told me we would hear back from them in 10 days. I am sitting here day and night hoping I will get my money back. They took every penny in my account. I will no longer use a Wal-Mart card after this. I am located in Dallas, never been to Houston. They must have a way to pull up the cameras to see who used the card.

I called on June 18, 2016 to dispute a charge on my card. They froze my card even after I said no. They said it would take about 2 weeks to get the new card. I realized we had moved so I call back to give them the new address. I was told I had to wait 2 business days and call back. So I call back 2 business days later only to find out they already mailed the cards out. So now I have to wait for them to mail out new cards. I should have my cards by July 10th!!! Well, I wait and wait. No cards! I call today and wait forever to talk to a supervisor. The best they can do is expedite me a card. So I am stuck waiting again. Praying we don't get evicted before I get access to my money. Oh yeah and the transaction I called to dispute, I resolved myself with no help from their "customer service". Needless to say that I won't be recommending this card to anyone!

On June 24 my direct deposit went on my money card from my payroll department. On June 24 around 12 pm 19 fraudulent charges were charged to my account from a Walmart super center in California totalling 853 dollars. I have made a dispute with Walmart MoneyCard still no refund only poor customer service and today is July 7, 2016!!! People please don't trust Walmart with your money. Remove it now. They are scam artists.

On Friday, July 1st, my Wal-Mart debit card was hit with 20 fraudulent debits. Ironically, 19 were to Wal-Mart, one was to KFC. The total was for over $900.00. Many of the debits were for exactly $50.00. Many others had a different amount, but were duplicated as well; a sure sign to the people in charge that there was a problem. Did they call me? NO. I found out about the problem when I tried to use my card and it was declined. Of course I called and spoke with someone with an Indian accent and could not understand anything they said. I asked for someone else and was told to call back. I did and still could not understand the other party.

Woke up July 1, 2016. Started paying bills about 5 am. All my transactions came back. Error. Try again. Did that 6 times then I went to the Walmart money card app to check my balance which was $701.00. Now I've been getting direct deposit for 2 years ($175.40) and ($734.00). I was shocked. My balance was $701.00. I saw no transaction of the 6 payments I tried making until I called and complaint. Oh it gets worse. At about 8 am checked the app again and 6 transactions of the pay 5 for $36.24 and one for $41.42. I called my cell phone company. Got 5 charges refunded. It's Tuesday morning. 3 of the charges were refunded back to my account. The other has disappeared. I'm on disability and now my rent will be late. There's more... Please someone help!

Unauthorized debits taken. I really don't put much on this card. It's mainly my Internet purchase card but in the last couple of days I've bought a Redbox movie and ordered things from Wish that must have been done while I was unconscious or totally trippin on acid which I've never got to experience unfortunately. Always wanted to trip on some acid.

I have had a WalMart money card for about 6 years now and I never had any problems the card until May 2016 and the problem is still as of June 30th 2016. WalMart Money Card is from Green Dot bank but when you look up green dot bank it comes up like this: Green Dot Bank Dba Bonneville Bank Provo UT. So far at this time I have lost as much as $85.00. The first part that I lost was in May and I did get that back but so far the $85.00 no longer belongs to me.

I have had my Wal-Mart debit card for at least 6 yrs and every time they screw me over. I decide to drop the card, but because I travel for my job it made it easier for me. But as of today I am cutting all ties with Walmart Corp. Because of a major mistake Candlewood Suites made by taking 770.35 from my account - which they tried to correct - Walmart rep. told me my money would not be available until 7/5/16. I pleaded with them as well as the hotel DM because unfortunately I did not have enough money in my account for my medicine (I'm on treatments) and 15.00 left for gas. I was hung up on. Told that the money would not be released. To make matters worse notice - 770.35 still pending to be taken. If posted then I can file claim. Still investigating what my rights are.

I have had a Wal-Mart money card for about four years and have never had a problem until recently. While checking my statement as I periodically do, I found that my account reads in negative balances for most of the past year. Sometimes as much as -$1000.00. Additionally the statements contain many errors, the ending balance shown on the statement is $30.00 less than the balance shown on the last transaction. The beginning balance of the following month is $300.00 less. There are errors on every page. My statement have never been like this before. How can they just go back and change every transaction, isn't that illegal?

I have had problems with my MoneyCard and every time I call customer service I don't get any help. Today the rep hung up on me. When I called back to speak to a supervisor the rep refused to put one on the. What is Walmart doing to its loyal customers?

My problems seem minor to all the others I see. I wish I had read all the negative reviews before I was dumb enough to open an account. At this point they owe me at least $150 dollars. All for suppose transactions I never made and money owed off the card after closing. The first instance was when I made a $100 dollar money back at Walmarts in which my card was charged $200. I argued and argued with them for my money but of course they refused to give it back. I finally called Walmart and they checked the cameras for the transaction and found it was $100 dollars. Needless to say... they got my money.

I have had my WalMart Money Card for years. Just recently have been having issues with the balance on my card changing, sometimes daily, going back weeks. Right now Walmart Money Card shows my balance being $7.54. However, in doing a line item review of my "dashboard" I say my balance should be $438.07. Huge difference. I have also been having the same issue with customer service that others have stated – multiple transfers, put on hold for long periods of time and sometimes just hung up on, promises of return calls, and even being told "your balance cannot be in the negative" (I agree but it does).

I need help! Walmart moneycard is a complete ripoff. I ordered checks from them. In order to use the checks you have to preauthorize it for the amount you are writing it for and they immediately debit your account for that amount, problem is when the check goes through they return as an nsf, then keep the money. I tried opening up a case to no avail. Everyone you speak to is speaking in a language that I can barely understand. I feel so helpless, can someone please help me!

Everything was fine (with minor problems) up until May 17th 2016. I had purchased gas at a Sunoco for $10.05. They held $75, then a few days later my girlfriend got gas at Wawa for $10. They held another $75. A few days later I had noticed the transactions were still pending. I called and the girl STACY (Indian) had said the transactions will be posted back to my account within a week. After a week the transactions had completely disappeared. EVEN THE MONEY! I had called back and again and again and again and hung up on and transferred and hung up on and even sent into cyberspace a few times. Finally I got STACY. She told me they have not yet gotten the money back from Sunoco or WAWA but it will be posted to my account as soon as they get it. I asked her if it was okay if I called back in 3 days to check up on that, she agreed.

I have had a problem with the Walmart money card. And according to their website they have had 797 complaints just recently for the same problems... we purchase these cards and put money on cards whether at a Walmart by loading it at a register or by direct deposit and then the funds do not show up and if they do they are frozen because of a security block that Walmart money card has put on there... but in the meantime they charge monthly fees and have no way to tell you why there is a block on your cards and they will have someone call you back within two days.

I have had this MoneyCard for over 5 years with only 1 problem years ago. My problem is just like you all. My balance disappeared and then my direct deposits were $300 shy of the norm. Just like you all I have gotten the runaround and same excuse that after the update all would be corrected. Nothing, my money is still missing. These cards are designed so that you cannot be overdrawn. How Walmart can lie about this is beyond me. Please contact me at ** if anyone wants to pursue a lawsuit, I will gladly join.

Bought a Wal-Mart MoneyCard in hopes of convenience. But it already has been far from. So I had my payroll check deposited into this account. I attempted to withdraw cash at a Wal-Mart register. Was then told my daily withdraw amount was already reached. I called the customer service. They informed me that I cannot withdraw money with my temp card? I can't have my money? "Ok fine when will I receive my new card". "It will be to you on the 17th." Are you serious so I have to wait 7 more days to be able to get cash, my cash! I got the card on the first of this month. Now the lady who watches my son only work when paid in cash prior to service. Don't blame her. So I have to take off for a whole week due to the fact that I can't have my own money. Don't get this card. Go to a local credit union!

I used my Walmart MoneyCard account to make a payment of $250. When I went to check my account the next day I could not access the information and they indicated they were having technical issues. Approximately 3 days later I was finally able to access my account and saw that the payment I had made had posted to my account twice. I contacted customer service and told them I wanted to file a dispute. They told me they could not do it at that time because they thought it was still related to technical issues. I waited another few days and called back in. They then proceeded to tell me that they do actually need to open a dispute and it will take up to 10 days.

On 10/21/2015 at the Walmart superstore, 21 county road 120 St. Cloud, MN I purchased Everyday Visa ** 2.50, card reload ** $350.00 ST# **, OP# **, TF# ** TR# **, ref# **, network I.D **, appr code **...00:16:30, TC# **, and within 10 months of countless attempts to receive and/or retrieve my hard-earned money that was paid for a factious Walmart/Green Dot Visa any ability to do so! I set up the account by phone and now cannot access any 1 cent of the $350.00 US dollars that I a have paid for! The automated system will not recognize my birth date and therefore will not allow me access to the account. Ever! Please, please help.

Walmart MoneyCard took $175 off of my card and said it was for a rental car I had gotten on May 20th. I never gotten a rental car and now they are holding my money and refused to give it back to me. These are the worst people to deal with. You can't access any information online or text message off your phone to see where the money went or anything. BEST ADVICE IS NOT TO GET A CARD FROM THEM.

My card expired the last day of April. I had to call them to inquire as to why I had not had a new one sent to me before it expired. I was told they usually send a new one out two weeks prior to the expiration date. As of May 4th, I still did not have one!!! I called again. They said they would send one out. I received one on May 13th, and went online to activate it. I got a message that I must wait for the newest one to be sent to me and that the card I was trying to activate had been deactivated!!! Sooo I called again. The lady said she was sending one out that day. My checks were direct deposited to this card... I called again on the 20th of MAY. A lady said she would send out yet another card. This one was supposed to be overnighted.

In the middle of May I was told they were updating thermal system that I would have to wait till it updated to find out where the $1025 that they took from my account was. I was finally able to review my account and found one of their mistakes but keep getting the run around on when they are going to fix it. This is the craziest thing I have ever seen. I have called daily and no one can give me any answers to when my money will be back in my account. In the meantime I got bills to pay and kids to feed and no answers.

I am having the exact same issues as each and every one of you. It has been since May 14th 2016 and no money, no card, no answers, and same b.s. and I'm getting behind in my bills and I want something done bout this asap. My patience have none left.

I have not had any issues in the last year using my Walmart prepaid MoneyCard. Now all of a sudden in the last week I couldn't access my account information online, well that stopped. Now I can't access my account in my mobile app. And I received a email saying that my card has been temporarily turned off due to unusual activity. I looked through all my transactions and ALL of them are purchases I made and the correct amount. I had just transferred money to my card to pay my vehicle payment and my insurance and now I won't be able to get the money to do that!! What am I supposed to do??

Walmart failed to send me a new MoneyCard before the other one expired. They took money off of my card. Warning, if you have not yet got a Walmart MoneyCard do not get one. You will regret it as I have. I have called them to cancel the card and still don't know if it was cancelled. They do not care about their customers. Just read the other reviews. I told them they could take the $15 they stole from me and stick it up there butt. If that money meant more than their customers did then it was worth it to get rid of them. If there's anybody out there that would like to start a class action lawsuit against them please let me know. They are no better than a regular thief. Maybe we all can get some of our money back.

I had the most terrible experience this month with this card. I waited for 4 hours for my direct deposit to kick in on my account. When I went to my ATM and tried to withdraw my disability benefits, it said I had exceeded the amount of pin entries so I figured maybe I saw that prompt wrong and re-entered it once more (that would make only 2 attempts). I got the same message. I was in horror! I had a trip to attend in one hour, people waiting for me patiently, to drive me to my destination and more... so I go to Walmart to try my card there, only to find out there was some strange code coming up and kicking it out their systems. The personnel were very attentive and compassionate to my issue there. Still waiting for an answer, I called the store customer service manager who made another call to the cards' customer service personnel whom hung up in her face several times!!!

As I was reading some of the complaints & reviews for "Wal-Mart money card" I read "John of Dothan, AL on May 26, 2016". His complaint sounds 99 percent like mine. Same days and all but with mine they said I would be getting my preauthorization $100 back by 5-31. It's 6-1. I still don't have my money and I called "customer ser." and they said that the hold was taken off. So I go into my acc. There is no more proof "online" showing that there was any of both "preauthorization" from the gas station anymore nor any kind of "reimbursement". What the funk...? So I'm sitting in Wal-Farts ** creek with no money to buy a paddle. Thanks W-Mart.

May 13th, 2016 at 3am in the morning is when I reported a strange purchase on my account before leaving for work. I called customer service to report that I had a purchase of $125.00 taken out of my account, which I took notice after checking my statements online. I then asked the customer rep to take it off of my statement. The customer service rep, immediately stated that there was fraudulent activity and that she had to send me out a new card. I acknowledged what she said and told her that I didn't want my card cancelled just yet, because I was expecting my direct deposit that morning and I wanted to make sure that I could get all of my money out before she cancelled my card.

True story: first, nobody speaks clear English to understand what it is that a customer issues/needs are!!! Also, their customer service sucks. I called in to report an unauthorized transaction on my card and without my permission, instead of giving me my options, he deactivated my current card and processed to have another card sent. I asked him why DID he do that and he stated that he had to. I said "sir please let me speak to a supervisor". When I did speak to one, they explained that there was no way to cancel the new card being created.

Second pay period. Last pay said my account was overdrawn 1500.00. Stated they were upgrading the system. This pay my direct deposit that hits the same time every Wednesday is not in my account. Nobody can tell me what happened. Claims because it's 2 am Pacific time that the deposit cannot post. WTF. My deposit slip has been posting for over a year at 4 am! As soon as this is resolved I'm filing a formal complaint. Absolutely ludicrous that my direct deposit can just disappear.

I am unable to reach a live person. I have been trying all day. I have not received my new card and there is a block on my card. I have sent two emails and no response. I get direct deposit and I need to speak to someone immediately. I need to clear this up. They told me on last week that I would received my new card and I haven't. I have money on my card and need to use it and I need this issue resolved.

I received a solicitation in the mail today from Walmart for their MoneyCard prepaid debit card. I thought it odd that it said "Here is the personalized card you ordered online," on the solicitation. I did NOT order a card. So, I googled "Walmart Money Card" and the reviews that popped up are horrifying! That this company is still actively ADVERTISING (I received the solicitation today 5/29) for new business while actively withholding funds from struggling, hardworking families is unfathomable, predatory, and disgusting. I vow to not set foot in Walmart again and will encourage others to abstain as well. I hope those families that are struggling due to these predatory practices are able to get quick resolution and some recompense for their experience.

My husband and I have been dealing with Walmart Money Card customer service reps for a week now. They told us on Tuesday, May 24, 2016 that they were doing a system update and by the end of the day when the update was finished, the $87.00 that was taken from our account would be returned. Walmart Money Card customer service reps requested we check our account again the following day. We allowed another 24 hours to pass, checking our account. The money had not been returned to us. We call back on Thursday, May 26 2016. Walmart Money Card customer service reps gave us the same story only now. They weren't sure when the money would be available due to system errors and glitches, that 1200 people had been affected by this error, and asked for our patience. We called again in Friday, May 27, 2016. They told us it should be fixed within one business day.

On May 20, 2016 my direct deposit was posted to my Wal-Mart Money Card. I went to Chase bank to withdraw 400.00; there was an additional 3.00 ATM surcharge bringing my withdrawal to 403.00. The maximum daily ATM withdrawal amount is 400.00, but I received two additional text alerts stating that I had withdrawn a total of 806.00. There was a third transaction in the amount of 403.00 that was declined. I immediately called customer service and sat on hold for almost an hour to be told that they were conducting a system update and they were aware of the multiple transactions. I was told to monitor my account to make sure that the additional 403.00 was placed back in my account.

I would give this company zero stars if I could. It's been a very upsetting situation. I cannot make any transactions with my card. Tried to pay a few bill and does not let me pay. Says my card has been declined. I went to the Walmart store to see if it was maybe I could only make purchases at Walmart. Went to pay my items I had shopped for and my card was also declined even though I had requested the employee to try again, that I had funds. So he calls the customer service manager to see if he's doing something wrong and at this point she also could not get it to go through.

I've been without use of my Walmart card for 7 days now. I've been told that the system was upgrading & it would be 3 hours before I would have access to my money. Mind you my husband & I were on vacation (18 hrs from home). We had limited cash money on us. 3 hrs later we still didn't have access. We had to borrow money from family members to get back home. From May 21 to presently I still cannot access my money. I've called several times to hear, "I apologize. I know you have bills to pay, but our technicians are working to fix the problem." Now our rent is due! A car payment and other bills!! What am I suppose to do. It's not my bill collector's problem that I can't pay my bills!! Why wasn't I notified of this issue. NO ONE SAID ANYTHING!! Now we're in a financial bind because of this and WALMART doesn't care!! WOW!! REALLY!!

Is been 3 weeks and not being able to use this card. I can not buy food, can't get no cash back, I can't purchase gas. My cellphone got cut off because they can't take the payment. I try a different ATM AND NOTHING. I call the (800) so many times and they give me the same story... If I'm using the card with my name on it ... systems is down. If it's the fist time it happen... and now... They told me I'm getting a new card in the mail because the one I have is not working properly... with the same number... That that make any sense. So I'm getting a new card with no money. And how am I suppose to transfer my money from a card that doesn't work. And the new card will take about 3 weeks. Who is hoping to pay my late fees.

As of 5/16/2016 my Walmart Moneycard has not been working. I can't purchase via a store or the internet and cannot even take money out thru an ATM. I tried calling customer services while I waited at a pharmacy for my medication and could not get through. I wound up in the hospital for 3 days because I couldn't purchase my meds. During the entire time I couldn't get in touch with them. When calling their service line I was told via recording there was a systems upgrade and my card would be available shortly, then they hung up on me. It took 6 days for me to even get thru to a human. When I did the 'specialist' on the phone said they had problems with a systems upgrade but that my card was working. I was told there were no transactions on my card and no declined transactions at all. In fact, I had over 23 declined transactions.

I purchased gas at a Walmart gas station with a Walmart money card on 5-21. The charge for the gas went through. I went to check my balance on 5-23 and noticed a $100 pending charge. I called the customer service number. I was told it was a preauthorization for the gas purchase. When I told the rep that the charge for gas had already cleared, she told me it would be 10 days before the $100 goes back into my account. Now they are claiming this a problem because of updates to their system. Who spends 5 days or more updating and causing problems for consumers?

I have been using the Walmart money card for about two months now because my direct deposit comes Wednesday rather than Friday. On May 18 I got a deposit. Luckily I only use the account for the deposit only so I always immediately deposit the funds into my Wells Fargo account. Some pay periods I would leave it there but since they sent back my car payment as insufficient funds when there was more than enough money to cover the payment I decided to just keep taking my money off.

I wish there was a zero star rating I could check because these people don't deserve a star or another dime of mine or a dime from anyone I know. I used Wal-Mart MoneyCard in the past but let it go due to the horrible service & them shutting my card off 2 times, stating the reason as "suspicious activity" around a major holiday leaving me with no money & almost homeless the last time they pulled this stunt. They seem to always do this type of dirt around major holidays and as soon as the direct deposit hits from your employer. Then, they can never give you information on the "suspicious activity" they're speaking of. They just shut your card down when they get ready and do as they please.

My account balance started fluctuating drastically the DAY they started the so called system update. I set my car payment to pull from my account the Friday before the update started. Since my balance is now NEGATIVE when I know I have money that should be in there my car payment is stuck somewhere in limbo between my account and the finance company.

I have not been able to access the money on my card since the 18th. I can't get anyone on the phone for customer service. I can't use my card. I have over 400.00 on my card but I can't get to it. I can't cancel my card or account. No response to my 20 emails. NOTHING! I don't understand how this can be going on for as long as it has. I just want my money. I bought a money order from Walmart on Friday, went to cash it back in on Tues (because I still can't get access to the money on my card and I need money to live on). But when I went back to cash it, they wouldn't even take it back. Said it was a MoneyGram issue, but MoneyGram said it was fine and ok to be cashed with no holds. But Walmart still would not cash a money order they sold me only 4 days prior... WHAT? ARE YOU KIDDING ME... I'm at a loss. I have bills to pay and need my money off of my card... I have not a good word to say about this company. NOTHING... It's just stupid...

My debit card has been repeatedly declined for past 10 days even though there is a positive balance. Was initially told is was due to a "system update" then was told it was because my card expired at end of the month. New card has supposedly express mailed to me last week. I have yet to receive it! I have another direct deposit getting ready to hit tomorrow and can't get my money. I work 2 jobs and depend on the money I make to feed my children! Now when I contact the customer service number, 877-937-4098, it loops me saying this cards has been activated and I need to contact the SAME number I just called if I want to speak to someone. A serious SCAM is going on and I need my money!!!

On May 18th I made a purchase for $23 something and all seemed good with a remaining balance of $199.25 which is more than enough to get me to my next pay day and maybe have some left (I'm not a big spender outside of gas, food and maybe some beer). Well I go to the store the next morning and my card was declined (WTF). I go home and check online and the left side does show that I indeed had $199.25 but in the upper right corner it says -.75. I call Customer service and they said "Yes we can see that." It is due to issues that they are having with their updates to their system and to please be patient. "We have no set time to when the updates will be finished. Just please be patient and continue to monitor your account online. We are working as quickly as possible to get this resolve."

Last Monday I noticed my accounts were not where they should be balance-wise. I called and was told the "system update" was causing some issues and it would be fixed ASAP. It is now 10 days with no access to my entire paycheck. I was promised my account would have my money on Tuesday this week and it was another lie. What kind of company do they have doing their update? I know Walmart can afford to fix our accounts and work out the rest later. Instead they are causing people to miss bills like rent, electric, gas for work, food, daycare. People have probably lost their apartment or job by now. If I missed 10 days of work I would be fired. Luckily I just ran out of my emergency money yesterday. Day one not being able to go to work. Please pray they fix this fast and reimburse the late fees for the bills I couldn't pay. All I can say is SHOP LOCAL and SMALL BUSINESSES. They care about their customers.

They resolved it for me at their inside banking office

These people deserve NO STARS!!! I have been unable to use my card since 5/16/16. I've called "customer service" twice. The first time, she said they were doing an update and I would be able to use my card by the end of the day.. YEAH RIGHT! Then today, I called again... The "customer service rep", Zyra ID No. **, informed me that my attempted transactions over this last week were in fact approved. NO, MY TRANSACTIONS WERE NOT APPROVED! The "customer service rep" argued with me and refused to put me through to a supervisor or even tech support... REALLY??? I guess I'll be going back to NETSPEND!!!

I checked my account 2 Sundays ago and it had been charged 2 times from Wal-Mart and a Lowe's for a few dollars. I waited till the morning to call and couldn't get through at all. Went to get gas and it was declined. I checked the account and it wasn't able to pull any balance up, couldn't get a call in. Few days later of checking the balance finally had some in there and got some gas. The next day went to take out some rent payments and my account was negative 200 dollars when it should have been at least 200 dollars in it. Can't get a hold of anyone now because there is a bunch of 34-42 dollars charges on my account from Wal-Mart's in different cities that I don't go to. Nothing can be done until I can get a hold of someone and it will not let me talk to an actual person when I call in.

I have not had any problems before with my walmart moneycard and I also get my direct deposit on that card. But since May 6, 2016 I have been unable to access my account on-line. I cannot log into my walmart moneycard account and check my transactions and see who has debited money. Your customer service had me change my browser, change to a different email, empty my cache. 'WAL-MART MONEYCARD"... WHERE ARE YOUR TECHNICAL PEOPLE! Because talking to your customer service/call center employees, know N.O.T.H.I.N.G. about technical issues related to the the moneycard and the internet.

I have not been able to use my money card for 7 days. I have no way of accessing my funds for gas, food etc. I call the 800 # and they are not help. They say they are sorry and no info to give. Can they do this?? Is this not illegal? I'm not sure where to turn from here?? I'm at a loss. I need access to my money. Help!!!

Called the number on back of card to complain about a pending purchase on Monday. Waited almost 90 minutes, no answer so I gave up. Called back today and got the rudest person I have EVER spoken with. Tried to explain what was going on and she kept interrupting me. She finally said she was going to have my card compromised and that it would take two weeks to receive a new card. I told her I need to withdraw money first and she told me I had two minutes to get to the bank and that I had already used one minute so I had better hurry up, WOW! What nerve and terrible customer service. However I must say the man who helped me at Green Dot bank customer service was awesome. He is having my card expedited and added additional funds. Shame on Wal-Mart and their customer service. Will no longer be using Wal-Mart card. Going to get a different card through Green Dot.

I made 2 transactions. One on 5/16 and one on 5/19. They held different amounts on my card along with processing the transaction actual amounts. My balance shows that the money that was held was not available to me, but held and they reduced my balance. One of the holds was released today but my balance doesn't reflect the release of the funds. This is not the first time this has happened. When it happened before the merchant said they never held the money. I called customer support. They said the merchant did hold the money, but it's not normal for my cell phone company to hold funds, they simply take your payment and that's it.

I got my direct deposit in and made a transfer into my "Online Vault". It never appeared. Made a call Friday 5/20. Said it'll be in by the end of the day. Cool right? The weekend went by. Nothing. Called again yesterday Monday and said they will have someone call me in 3 hours. Nothing. Checked the account this morning. Again NOTHING!!! Very frustrated with Wal-Mart. I'm getting my money and closing that stupid account.

Words can't describe how upset I am with Walmart!! I have not been able to use my card for 5 days now. I went to purchase my child's medication and my card was declined three times. I was so embarrassed. My daughter has a medical condition and all my money has been on the card not able to access it which will soon force us to go to the ER. Walmart acts as they don't care and keep telling me to check online every day. They tell me the system OS updating and don't know when it will be back up.

On the 17th of May, I had a direct deposit of $380 and on Friday the 20th of May, I had another direct deposit on my Wal-Mart MoneyCard. Went to use my card for a bill and it said I had a block on my card. So I tried to call customer service and couldn't get through from the block I had on my card. I don't know why there is a block on my card, and cannot get any answers from no one. My car insurance has been canceled, my car payment is late, my light bill is late. I have not received nothing in the mail or has anyone in customer service answered any of my emails. I have a total of $1230.86 on this card that I can't use. Can someone PLEASE help me on this.

I haven't been able to use my card since last Sunday. I called every day trying to get my information on the card. My balance has went down from 741 to minus 44 and some change. My bills are due. No gas and food for work. I had my pay dd on the card--no one can give me an answer. I need contact information on the class action lawsuit and I need money now for my bills.

I can't reach anyone and my card is locked. Cannot reach customer service.

I have not been able to use my card since May 16th. I tried calling for three days, kept saying updating system. Finally got a hold of them. They blamed on me. Said I ordered a new card which I didn't so my expiration date was wrong. New card came still can't use it. Called back numerous times in past week and they just apologize and say keep trying it. Then I finally got someone to admit that their system was messed up and there nothing they can do. I'm a single mother and I live paycheck to paycheck. I cannot buy gas or pay my bills.

Got my tax return and noticed my old Walmart money card was about to expire, so I load my return onto a new Walmart money card. After making a 40 purchase of gas for my car, I go to a bar. Try to use the ATM and it says, "Withdraw limit has been reached." I have never, EVER had a withdraw limit on ANY debit card in my life. So I run it again..."Unauthorized access." Call the number on the back of the card -- I'm put on hold for 2 hours. When I finally get to somebody, they put me on hold again to connect to a "supervisor."

I have not been able to use my card for 10 days. I get direct deposit on this card. Customer service has no ETA for a resolution. I am at a complete loss. Smh, never again Walmart.

Got a prepaid Walmart Green Dot card last week for a purchase online that I didn't want to purchase with my bank card. Put 35 dollars on it when I got card at the store. Today in the mail I got my actual card in the mail, activated it and the 35 dollars isn't on the card at all. Where did my money go!? This whole process from the time I bought the card in the store to now has been bad! I can't afford to just give money away. I want my money back!

I have two problems, and I can't even talk to anyone about them. First, I call the 877 number to get my account balance, I get "Your account is active and your card is ready for use." To add further insult, I'm told to dial the 877 number that I just called in order to get my account balance. The card has been active for over a year, so why the system thinks I need to know that I can use the card is beyond me. What I need is an account balance, or to be able to talk to a live person so that I can get an account balance while I'm away from my computer. I tried many different strategies to get some help - with some card companies if you mess up the entry too many times you're automatically referred to a live person - but no luck.

This is absolutely absurd for Wal-Mart , the largest retailer in the world, and GreenDot, the largest PREPAID card holder in the world, to do this to innocent people. I do NOT believe this crap that they are putting out about technical issues. Does anyone else really buy that nonsense??? This is your GOVERNMENT testing POOR PEOPLE'S RESOLVE in a time of crisis. This is INSANE. People who have ABSOLUTELY NOTHING and ARE USUALLY POOR ANYWAY are suffering more and more. No longer will I put up with this garbage. I am going to EVERY SINGLE NEWS OUTLET until I get a response. Watch me!

I was told today that Wal-Mart Money card was doing some type of upgrade. My balances has been in the negative since March 25th 2016 and I have been making direct deposits of $1488.23 twice a month and had credits refunded. Wal-Mart prepaid Green Dot card has been pulling funds from my deposits showing that I am -$1,200.00. Although, I was always able to use my card and was never decline, my balances displayed as if I was in overdraft, maintaining large negative balances. For example, on 4/11/2016, I made a transaction purchase for $42.35 and my posted balance was -$1,190.39 then, added $300.00 to account on 4/12/2016, my balance was -$890.36. Then on 4/14/2016, went to Kroger's, made a purchase transaction $26.05, my balance says I was -$916.44. My check deposit on 4/15/2016 froM $1488.26 had me in a negative -$2503.36. I am so done with this prepaid card.

Green Dot Walmart money card has taken $1,800 from me and said it was lost due to a system upgrade. It's been gone since May 20. Nobody can help or even speak basic English when I call in and I get not one single response when I email them from the web page that tells about their problem and click here for help. They don't care that my money is gone. They don't care that we lost our car and cell phone and may lose our apartment because we can't pay. I am reporting them to the attorney general today and even the BBB. If you read this DON'T USE THEIR SERVICE. If you have money with them pull it out. I've been with them for 6 years and that don't mean anything to them.

I have always had issues with Walmart's MoneyCard when trying to pay bills. It gets declined every time when there is enough funds, the address on the card is correct and if it's something I'm trying to buy online, not a gambling site. I wouldn't recommend them to anyone. They just want to charge the $3 fee and whittle down my balance. Scam artists!

My check was direct deposited as usual. The company decides to do an upgrade and now my account does not show my money is there at all. When I call to speak to someone I get a person from another country who can't do anything but apologize. I can not pay my bills!! My money has disappeared. There is no one who can help me. It has put me in a bad situation. This is not the first time and I have finally learned my lesson but it still doesn't help me get my money back.

My card had been inaccessible for four days now. I don't have money for gas to get grocery. I call the number 1800 number multiple time to get "I do not" and "I can't help". EVERYONE WHO HAS HAD A ISSUE WITH GREEN DOT BANK NEEDS TO SUBMIT YOUR COMPLAINT WITH THE FDIC. ASAP!!!

My Wal-Mart MoneyCard has a positive balance as my paycheck has been direct deposited and I cannot access any of my money. I cannot withdraw, pay bills or pay as debit; I have no access to my money however I can see my positive balance. I have 4 kids to support and bills to pay. I want to clear my money from this card and open an account elsewhere. This has been going on for 4 days now with no help from customer support whatsoever. They cannot give a timeline as to when the system update will be complete after waiting on hold for just under 2 hrs. If anyone can offer some help please do.

Since May 16 I have had no access to my account. They say they are having technical difficulties. I had to go to Alaska from Illinois on the 17th. Still no money access and my account was negative and I had used no money from the card. Thursday direct deposit went in from work, guess what, the money is gone. I have not touched the card and now there they're telling me I have 2$ after there was over 800.00 deposited and money on the card. I never got to use nothing, so they stole my money. How do I feed 2 children now, how will I get 200$ to get my car out of the parking garage at the airport? I am livid and they still haven't made nothing right! Filed my complaint to BBB.

Used my card May 15/16 with no problem. Next morning decided to get gas and card was declined. Called customer service but was unable to speak to a actual person and continued getting that stupid "system upgrading" bull crap, plus system kept saying card number was inaccurate. Tried checking balance through text by phone feature but the amount continued to change from one amount to another. So this goes on for 4 days. Mind you I am a single mother of four with a NEWBORN BABY! Yes. Unable to purchase diapers, food, clothing, formula, gas, prescription medications and anything else my family needed. After calling the credit card line and my local Walmart store I was finally given a number that allowed me to speak to someone. I called the Walmart consumer complaints line.

I have had problems with my account since Monday May 16, 2016. Monday morning I had $100.00 in my account. Received direct deposit from my job on Wednesday which was $400.00 totaling $500.00. Wed night my balance was -25.73. I haven't used my card at all. I have been calling CS. Ever since they give the same script - "We are having a system update." "There are no supervisors." "Keep checking your account." I am a single parent with 3 children. Bills are due and also rent. I can't wait any longer for my money. This is horrible and the CS stinks. They don't speak English. I need help now. Who is the CEO. I am pissed!!!

They are definitely 100% lying. We have OVER 600 people in our group currently so the "less than 100 people" is total BS. Problems because of this issue: Children not getting medication, people facing eviction because they can't pay their rent, people facing losing their jobs because they can't get money for gas, people having utilities shut off because the bill payment declines, people going without food trying to find local food banks, and the list goes on and on. This is so unacceptable.

Unable to use card, debit or credit since Monday. I am finally able to access balance but cannot pay bills, buy groceries etc... One of the most frustrating things is there has been no communication from Green Dot or Walmart Money card about this to the members. I wasn't notified in advanced and there seems to be no recourse for finding info. Just message boards and Facebook filled with other confused, in the dark and upset members. If anyone has any new info or an estimate time when this will be resolved please post it.

I purchased a Wal-Mart MoneyCard to use on my vacation, so I would not be carrying cash. Apparently, people started having problems using their Wal-Mart MoneyCard on the 16th of May. I bought my card after this date at the Customer Service Center. I asked, at the counter, if the card would be good to use for my vacation, and was told that it was the best choice. I was not informed of the problems everyone else was having with the card at the time. I am from Ohio and am vacationing in Florida, for one week. Luckily, I had pre-paid for my flight with a Vanilla Visa that I purchased elsewhere, so I will be able to make it home. I was unable to get a hotel room! (On my vacation!) I was unable to rent a car, or even to take a cab! I was unable to dine out, or go sightseeing at any places that required admission! (On my vacation!) I am extremely upset at this whole ordeal.

I already filed my complaint this morning with the BBB. My direct deposit came in this morning and I went to the ATM to withdraw 300.00 which is my daily withdrawal limit. I get to work and check my account and instead of 300.00 taken out, it shows 3 separate withdrawals of 300.00 so 900.00 was taken out of my available balance! I called them and after a 20 minute hold time the person I spoke with said they will look into it with no time frame and said to check my account online for updates? If anyone is having issues with them taking your money I would file with the BBB also.

So, I have had Wal-Mart Money Card for over a year now due to my stupidity with regular banks over the past 5 years. Today May 20th, 2016 was the first time I have EVER had a problem with this card. This morning I paid my cell phone bill $150 and withdrew $100. When I went to pay my credit card for the amount of $360 I was told by Capital One my card was declined. I said, "Oh wait a second, there is no way. I literally just got paid today." I have well over X amount of money. Easily enough to pay a 360 dollar credit card bill.

Starting Monday May 16th the website was down. It didn't recognize my secret questions. Kept telling me my information didn't match an account, try again. I had just loaded 1000.00 cash onto my card. Couldn't get through to customer service after being on hold for over an hour. Finally spoke to a person Wednesday morning. He kept repeating, "I don't have your card balance. We are in the middle of a system update or we're doing system maintenance." I've never heard of a system update or maintenance taking three days to complete.

Please make a formal complaint to the Better Business Bureau. I went to use my card. After using it 30 mins before to have it be declined. Called customer service and was on hold for 45 minutes just to be told they have to talk to my husband. Called him at work on speaker phone just for them to say they deactivated it due to fraudulent charges. My husband said "we didn't authorize this, nor did you guys call". We watch our account close and there is no fraud charges. He requested to have them turn it back on. The rep said she could. She can only mail it out.

I'm fuming! First on Sunday I checked my balance it was $115, a few hours later balance was 0. I didn't use my card at all that day or any day since Sunday since their "maintenance". I've called numerous times. Yesterday I was told my balance was $66 and I could use it for purchases... Wrong it was declined. Its been 5 days now, I'm a single mom of 4 and my baby needed diapers. Now it's saying my balance is -$33!!! How the hell that happen when I can't even use the card plus you can NEVER overdraw a prepaid card. I have direct deposit and get paid tomorrow. I have a Dr appt that took me a month to get. If my money isn't available tomorrow I will go to every extreme to report them. It shouldn't take a week to do maintenance unless they have idiots doing the work. I've had my card for 4 yrs no problem, after all this I'm going to a different bank!! I could breathe fire. I'm so mad!!!

They upgraded their website. Now I have no idea how much I have in my account. I got gas and it says +37 in my account. WTH. I bought 10$ worth! Also the balance after each transaction is gone. If I didn't want to know my balance, I'll go back to Wells Fargo!

Well today I checked my balance and I have a negative balance when I just received a direct deposit yesterday and only spent 6 dollars. Called them and they said their system is updating and that my account shows I have a positive balance and I was lucky I could use my card yesterday. I have been with them for 7 years. This is crazy. Anyway fast forward till this afternoon. I called SS to change my direct deposit out of Walmart MoneyCard and verified my account number and routing number (which I printed off walmartmoneycard acct).

So, yesterday, May 18, 2016 I purchased fuel at a location that I have been using for about a year or so. I woke up this morning to $125.50 "being held" for a $23 transaction. Now, let me state, I know that some of these random cards use holds. However, up until this point I have been reimbursed immediately after the actual transaction posts (approx. 24 hours). I called to find out if this needed a dispute b/c it didn't specify fuel until I called to complain. Now it all begins... CS Rep #1 - Told me that I definitely needed to speak to a specialist to dispute so she put me on hold 40 MINUTES LATER... CS Rep #2 - Told me that it was a fuel hold and I wouldn't get it back for another week!!! At this point I am completely infuriated and ask to speak to a Supervisor. She argued with me for about 10-15 minutes about how it wouldn't matter, no one would fix it.

My daughter called in a panic, she put money on her Wal-mart card to pay her electric bill, or tomorrow she will be shut off. I have 4 grandkids. The wal-mart site was going up and down tonight. We logged in when it was up and quickly withdrew all her money. She sent her money to me. The goal was to get it away from Wal-mart. Within 10 minutes, I then deposited into my PayPal, then sent her the money to her PayPal. She will be closing her Wal-mart Card tomorrow. The worst part is that she loaded her money today, and Wal-mart did not say anything about their issues. If they would have said something, she would have used a different method to pay her bill, and would not be closing her Wal-mart Card tomorrow. Shame on Wal-mart.

On May 16th my card stopped working. Customer service was unavailable because of a system update. Recording said cards could still be used. This was a lie. On May 17th the card worked a couple of times and stopped working again. On May 18th card was still not working. Called customer service, was on hold for 111 minutes and then call was disconnected. Can't use the card, can't get customer service and can't get my money. If I ever get my money out will definitely get a different card.

I cannot use my own money since Sunday. There has been ZERO response from Walmart. I even called our locale money store and they are clueless even though customers are complaining. This is a HUGE breach of ethics – imagine your local bank keeping your money and not being able to explain why. You do NOT mess with people’s money and if there is a problem then inform your clients. This is a huge legal matter and they need to be held accountable. I am contact a lawyer to hear my rights. So far 4 days without access to my money!

I've spent the past three days without being able to use my Walmart Moneycard due to "maintenance on our systems". Every time I call customer service I get a recording that says the same thing the website does and then hangs up on me. I couldn't pay my light bill and now my electricity it cut off. I have a quarter of a tank of gas left to get me and my wife back and forth to work because my car is empty and I can't use my card to get gas. And the whole time they claim you can still use your card. This is absolutely false! They are just saying that to keep face with the public. You absolutely positively cannot use your card. You can't even get a balance inquiry at an ATM. To top it all off I didn't find out until after both my employer and my wife already submitted to ADP for direct deposit and I am told there is no way to stop it. So, on top of not being able to use what they already have, our entire checks are now at jeopardy as well. Thanks.

I have not had access to my Walmart money card for 3 days even though they said it would only be a few hours for an upgrade. The website says my login info is wrong, but it's not. Can't get a human on the phone. I need my money. What did they do with it? Why won't they answer the phone?

It has been 2 days and I have not been able to use my debit card. Balance is unavailable as well as customer service. This is such an inconvenience. I have been with them for over 6 years now and I have never had this problem and now its time for a change.

I have been unable to access any of my money for 3 days. Walmart money card from Green Dot says system updates are happening but card and funds can be used. My check was direct deposited and my card is being declined. I had plenty of funds before this check, so there is no excuse for this madness. Thousands of others are complaining about the same problem. Walmart money card says it'll be a few hours, and of you can get to a representative they say nothing is wrong. Obviously something is wrong! I am now late on bills that usually auto pay. I can't get gas to go to my work, or food to feed my family. I've hired a lawyer who works with people against big corporations who do fraudulent activities like this. I would recommend finding a lawyer also. Who knows when our money will be available again. At least it's FDIC insured.

Walmart canceled my debit card without my permission nor did they notify me of any so called fraudulent activity on my account. I found out that the card was canceled when I was trying to pay a bill and the transaction was declined. Next, my ENTIRE PAYCHECK was deposited to my Walmart money card account without any access to my account or my money. Then, I was told many different lies about fraudulent activity. The first lie was that I called and inquired about a return credit from Marshall's department store which prompted Walmart's system to labeled a question as fraudulent activity.

Walmart card service, I would not recommend to anyone now. Having problems the past 3 days trying to get on my account. When I finally got a hold of a rep, got the runaround. They was trying to say that the problem only started today, when I caught her in the lie, all she could do is say "sorry". I ask for a supervisor, all she could say "it's not possible" then hung up on me. Way to go Walmart. That's how you train your employees to be **.

I have not been able to use my Wal-Mart money card for three days now. I have contacted customer service, emailed Wal-Mart and even posted something on fb. I keep getting the same response, "We understand your frustration and are doing everything we can to fix the issue." I am filing a complaint with the Dept of Banking and Finance!!!

Have not had access to funds since last week!!! I have been with WMC for literally 5 years. Not once did I run into issues whether it be direct withdrawals, deposits, etc. Well this screwed everything up and frankly has me worried... The gentleman (I FINALLY GOT THRU TO SOMEONE) after waiting for 40 minutes could not tell me when it would be back up or if I would still have my money in my account... Sounded to me like they've been hacked! Bye bye all my money!!! I'm so mad I could cry...

I had a Walmart Moneycard which was lost so I ordered another one. Being my pay goes on this card I called to see if my monies could be transferred to another card but was told they couldn't because my card was basic. I called the corporate office only to get the runaround. This started in April, now it's May and I have had countless reps tell me different things. Some will do the transfers others won't. I have cancelled my card with them. It was by far the worst experience I have ever had with an institution handling your monies. Walmart need to stick to the in store merchandise. Hate their service.

I had way over enough funds on that freaking Walmart card I can't get to!!! My balance went from one thing to damn $8!!! I'm missing a few hundred! This is ridiculous. You can't talk to anybody. They just taking our money!!! I will never use it again but they need to give me my money!! Everybody might want to get app and check balance... Not only are they holding it they are taking it as well!

My deposit hit my account yesterday. I go and check my balance and it says 7.00 which I know is wrong. I try and check my account all night. Finally I'm able to log in and it shows my transactions all being duplicated. I call customer service and get through after 1 hour and 45 minutes later and all I'm being told is it's a system upgrade and my funds will be refunded by the 24th. I'm on fire. I didn't make this mistake. I have bills and family to support. I've used this card for 5 years and never had a problem before but what they are doing now is wrong. They say you can still use your card but I'm declined every time I try. Fed up…

Noticed fraudulent charges, contacted customer service (I have proof of these charges). Was told to call back and speak to person 5/17... Since then their entire system has crashed. I have sent in at the very least 4 written statements of the fraud, and can't even get an answer via email or phone. It's like almost 200.00.

I am so upset I bought the money card thinking my family and I would save some money. I get direct deposit every 2 weeks, Tried to use this card Monday 16th - my transaction declined. Called 800 number on back of card number stated busy signal and disconnected. So I'm like, "Ok, let me have patience and wait until tmmr." On 5/17 & 5/18 same Damn prob - a supervisor was suppose to call me back yesterday. I have yet to receive a call. My direct deposit was suppose to go thru today the system is still down... my kids and I have no food, gas, bills need to be paid. WTF, are you serious? This is a billion dollar company - why have issues with people money. Do not advertise something when you can not handle the failure of it. I tried calling corporate but keep getting routed all over the place. WALMART I WANT MY MONEY, I WILL NEVER SHOP WITH YOU AGAIN AND WILL BE FILING A LAWSUIT.

My husband and I have been using this card for two years. Today I was informed that my husband's entire paycheck is in limbo. The site says that I do not have an account based on the information provided. Our bills are due, we have never been late, well that's about to change. Not because I don't have the money but because WAL-MART WON'T LET ME ACCESS MY OWN MONEY TO PAY MY BILLS. To boot, they will not tell us what the heck is going on. And all you get when you call is an automated message. As soon as we have access to our funds we are pulling out and going elsewhere. This is unbelievable. We all know Wal-Mart has the money to get people working around the clock to correct this problem. You are holding people's livelihood hostage.

This is going on day 3 of not having access to my money or my account information! To make matters worse, there are no live representatives to address or help explain this issue. Just an automated message thanking me for my patience. This is totally uncalled for and unprofessional. I have all of my money on this card and can't even use it to go buy groceries! Thank God my bills cleared before this all happened! Wal-Mart just lost my business.

I've had this card over two years but in the last two days I wish I had never seen this card. My payroll check is deposited onto this card and due to technical difficulties I have been unable to use it. I stayed on hold for an hour just to have someone tell me that their tech are hoping to have the problem fixed by the 22nd. In the meantime, my car payment is due and I have a GPS tracker that will shut off my car if not paid in time. Wal-Mart does not care about its customers. Will withdraw my money if I ever get it (after reading some of those reviews I'm not hopeful). Would love any information on what to do to resolve this issue.

This is now day 3 of this unacceptable ordeal! I can access MY HARD EARNED DAMN MONEY! I work very hard and I initiated this account to help me manage my finances and to receive the consumer rewards since I shop at Wal-Mart for just about EVERYTHING! Is this how they reward their customers? They have hijacked all cardholders money and offer evasive responses to customer concerns IF you actually manage to get someone on the phone! This is not fair! If I am able to join in this class action lawsuit count me in! I am stressed out and distraught! So many of my financial obligations are on hold and they can't even explain themselves???

This is a nightmare. I have not been able to use my card for 2 days. This is not ok. I can't talk to anyone and the message states I can still use my card. Nope no access period. I hope it gets resolved. Too much money to be lost. I even tried contacting from Green Dot through linkedin, no response.

It's been two days since there is to body to answer questions while they are holding people money. Please HELP! HELP! HELP! They hold people money without notice. They delay your direct deposit. They don't care if you need the money to survive. Please avoid Walmart MoneyCard.

I saw someone else had this problem also. I have over $300 on this card. I have been declined for two days now and like the other person I can't speak to anyone also. It just says they are updating and are working on it but should be able to use my card. Yes, that's a lie because we can't. Although I can check and log in online to confirm my money is still there. It's so upsetting to not be able to use your own money and certainly not be able to speak to anyone and when you do you can barely understand them. As soon as I'm able I'm taking my money off and never using the Wal-Mart card ever again.

Online payment was declined. More than enough funds available. Called the customer number and only receive an automated message stating they're updating/upgrading their system for the next two hours; that was FIVE hours ago! This is a SERIOUS issue to cardholders. This makes it appear that my bills cannot be paid on time and reflects badly to my creditors. This needs to be resolved IMMEDIATELY!!!

TWO DAYS. It has been TWO days and I still cannot access my ENTIRE paycheck which is deposited onto my Walmart Money Card. I have used this as my main card for over 6 years and have NEVER had any issue. I can't use it, I can't withdraw, I can't pull from the Money Center in the store. I CANNOT TOUCH MY MONEY. And the only feedback I can get is the recording stating they are undergoing an upgrade and that I should be able to use my card. LIES. What am I supposed to do? How can I get my money???

My family and I are traveling from Tennessee to Florida on vacation. We were currently in Georgia trying to get gas. We tried to use our Wal-Mart debit card and it kept denying it. I didn't understand why except for the fact that it was because we were traveling out of town so I called the customer service number and it kept repeating the same audio about having a software update and that "your card would still be usable for the next 3 to 4 hours without fault." Well that is incorrect. I have tried to find a number to get a hold of a live person but all I can get is the same audio recording. I really need my money because I'm out of town traveling. My bank is a local bank and I have no access to any funds. This is very frustrating. Shame on you, Wal-Mart MoneyCard. I guess my 3 children and I will be sleeping in our car.

So I uploaded money to this card, only to have it declined when I went to the gas station. I go to the website to check my balance, only to have the website ironically down. It's frustrating and I am considering a lawsuit if my money is not returned. I will never do Walmart prepaid cards again. BBB should really look into this. If this was an emergency I would have been screwed. Good thing I had another card because I don't carry cash that often!!! Lesson learned but I want my money back. You can't call. The automatic system is as useless as the website!!!

I reported my card lost. I found it that same day and when I called to have it reactivated they said they don't do that and they not only block the card, they block checks and the transfer money option. They took three dollars out my account for a replacement and said it would take two weeks to receive. It's been three weeks and I have yet to receive my new card. I have two paychecks on that card. Today I went to check my account and they locked me out and I can't get the option to call them because they blocked my number. I have sent them emails and have yet to receive feedback. Worst card, worst company, worst situation ever.

Their money isn't worth **! I was paid yesterday, yet my paycheck is not credited to my account. I've made calls and emails to no avail... stay the hell away from Walmart. They are ** up and they are cheap and work with cheap ** companies to save money. It's only about packing their pockets with millions. ** Walmart!!!

Today in the process of trying to get gas for my car my card read declined at the pump. Went in to the gas station and it again was declined. Found that to be odd since I had over 200 in my account. Tried to call the customer service number and it gave an automated voice saying that they are experiencing technical difficulties "but this should not interfere with your debit card use." LIES ALL LIES. This was at 7:23am this morning. It is now 6:00 pm and I'm still unable to use my card nor am I able to speak to someone in reference to this because I still get that same BS automated voice saying that they are having technical difficulties. I can't even log in online to check to make sure my money is still there.

I bought a Walmart re-loadable Visa this morning at 8:07 am and I've been trying to activate this thing since 8:30 am. I first tried online but that didn't go well after I had to refresh my page. After I refreshed my internet page I tried to finish the activation process but couldn't because it said that my card was already activated. Confused but thinking it somehow went through I tried to make a purchase online but couldn't. I then tried activating via the number provided with the card and that proved to be worse than online. The automated service would pause for minutes at some points to where I had to hang up and call back which I did 4 times.

January 2016 I got the card. I was waiting for my REAL bank card to get in and need to pay online. I didn't know I was suppose to receive one with my name on it. Come April 2016 I am trying to withdrawal money from the card that still said "Valued Customer". I couldn't withdraw any money without having a name on it. April 10th I requested a new card. April 15th my card was canceled. Apparently after requesting 2 cards, the first is canceled... WTF?! Talk about not telling me in advance!!! I called on the 30th to ask where my card is, the representative said it was just mailed out. TWO WEEKS AFTER I requested the card. I requested a 3rd card since I still haven't received a card.

I have a small pension direct deposited to my card. Each month I am charged the monthly fee, even though all of the documentation states that the monthly fee will be waived if I "reload $500 OR a direct deposit of a government or payroll check". Calls to customer service have been very difficult, to say the least. Apparently none of the CSRs know the difference between the words AND/OR, yet continue to tell me I'm wrong, or that what I was reading from their website/documentation/app was not correct. Some of the reps have even gone so far as to lie to me. It got so bad that a few months ago I told them I would call back every month until they either stopped charging me the fee or change the verbiage. I've intentionally sat on hold for over two hours until I either spoke with a supervisor or was guaranteed a call back (the CSR eventually hung up. I called right back).

On 4/27/2016 I checked my bank account that morning and all was fine. I then went to Hobby Lobby and forgot the amount, so that evening I logged to see what amount was that I had spent at Hobby Lobby... and there were charges from GRUBHUB, Starbucks Card, and Celebrity Inn at which these were not my authorized charges so I called the number on that card. Was told that they had already blocked my card without my knowledge, that I would have to wait for 2 to 3 weeks for a new card. I told the representative this was unacceptable and that it needed to be overnighted to me because my payroll is direct deposited and that that is all the money I have. The representative was rude and told me that, "Well, I can send express but it will cost you 15.00" so I agreed. He said I would get new card in 5 days.

So tired of the Walmart card. My card had unauthorized money taken out. All I did was call to see if they had put a hold on that amount. They said, "Not until May 17th." Well I guess I was out that money till then, so I run to the gas station and guess what? My card was declined. Turns out Walmart Visa people put a block on my card. I could not believe this. They said nothing about this. So I called them. They told me to go to Walmart and buy a new card, so I did and transferred what I had on the old card to the new one.

I recently had the worst customer service experience. I called the customer service line to ask if they have a disable feature on my card. So I will not have report lost. The so called supervisor told me that they do not have feature. That they will have to send me out a new card. I told her that I did not want to happen because I know that this will take 7-10 business days. I will try to find the card and I will call back if I needed to report the card lost/stolen. We proceed to talk and she says to me "would you like for me to report your card lost/stolen." I told her NO. She proceeds to disable my card anyway. I asked to speak with her supervisor. And did not want transfer me to anyone.

First of all let me say I have used this card for yrs. with little or no incident. If a problem arose it taken care of right away with total professionalism. In April of this yr all that went down the drain. To start with, my statement showed a negative balance and they deducted the negative balance from my direct deposit. There is no negative balance on a Walmart MoneyCard. If the funds aren't there, the transaction doesn't get approved. One phone call took care of that. I stayed on the phone with the supervisor until he found the mistake. Mind you by this time I was no longer showing a negative balance at the time of the deposit, yet $140 and change was subtracted from my deposit. That was fixed and I was told it would take two days to reflect the bal. on my statement. I waited 2 days and went to check my bal. and found another error. Two separate payments were showing as purchase and pending again in the amount of $140 something and change.

Several times I have called to ask where my returned deposit from a Hotel is. Several times the customer service rep told me the money would be put in "by the end of the week". This did not happen. So the next week I call and the customer service rep tells me the money was put in my account. IT WAS NOT! Now I am looking for my return that the IRS says was deposited over two weeks ago. The rep tells me they are not seeing the deposit and to call and check my routing and account number. So I do. I call back and the rep tells me the money was already put in my account. Twice the reps contradicted themselves, twice my amount of money remained unchanged despite supposed deposits! I do not recommend this card, and I know you cannot trust them with money. Can't something be done?

I used Walmart moneycard for awhile now. I had my work checks direct deposited. I trusted this company with my money. Well I received a direct deposit and a few hours later all my money was gone. I reported my card immediately when I knew it was missing. And file dispute. Well that was weeks ago and they told me today they through thoroughly investigating that my dispute was denied. If you thoroughly investigated you would see I didn't make them purchases. $370 was stolen right off my card and basically there is nothing I can do about it. I'm starting a class action lawsuit and if anyone is willing to join please inform me how to contact you. I'm a hardworking woman that needs my money and I'm not backing down. I closed account but pursuing further action.

I had my paycheck direct deposit into my new prepaid account. I paid a couple of things and then my funds become frozen. They said due to fraudulent activity, they sent me a new card. The problem, my family is staying in a motel and ALL my money is in that account. When I call, it's automated and then I get hung up on. They have over $1400 of mine AND I WANT IT NOW! I have nowhere to stay now and I cannot feed my family. I have NEVER been so frustrated in my life! I do not know what to do or who I can call. This has REALLY messed us up. :(

My card was blocked also due to a refund. Got it all cleared up but was not allowed to use my temporary card no more because I was staying at a hotel for a full week because parents were in the hospital, so they sent me a new personalized card. I tried and tried and tried to activate it and nothing. The automated system would just hang up on me. So my advice is to find a fellow Walmart card holder, have them call with their card number, keep pushing the number to speak to a specialist and someone does answer, and give them your card number and so on. So as of right now I found out why I couldn't activate my card because somehow new personalized was reported stolen so a new card is on its way. I hope this helps.

Do NOT get this Walmart moneycard under ANY CIRCUMSTANCE. It works fine for local businesses BUT NOT ONLINE. Walmart customer service for this scam is overseas so they do NOTHING for you - nothing! Told me my 800.00 held up, that online businesses never received will take 17-25 days to return to my account. YES - 17-25 days. While Walmart earns interest on MY money which I can't use or get to. My local Walmart was useless and didn't care - even the top store manager Jonathon. Filing suit next week for much more. Others have sued and won against Walmart, too. READ THE REVIEWS HERE - don't make the same mistake we all made.

I have been using my Wal-Mart moneycard for two years to pay bills online/make online purchases. Back in the second week of March I uploaded 300+ dollars to pay my internet and car insurance. I thought everything was fine until I got an email explaining my payments were declined. I logged into my account and saw there was a hold for suspicious activity.

On April 21st my Green Dot banking card, thru Walmart was frozen due to a creditor levy. The levy amount is $162, total balance in my Account is $601. As of today, 4/26, my entire account is still frozen. I have requested that a Corporate Supervisor call me back and was told that would be within two business days, that still has not happened. I have been in contact with the creditor and it's ironic that they have been going up and beyond to try and help me get this resolved, while the bank, that I have used for direct deposit for almost two years now, could care less about me. When you call customer service all you get is employees that speak broken English, do not understand banking laws, and all they keep saying is "I'm sorry!!!"

Hello. On 4/17 my husband put money on a Walmart money card to pay the phone bill. Well I went online and paid it or so I thought. On Friday I got a text message from AT&T saying that they hadn't received my payment and would be shutting my service off. I immediately called the card and looked up the transactions online and it said AT&T had the money but they didn't. I called AT&T and the rep told me that the payment was voided. I then called the card and spoke with a rep from there and they told me that the payment is pending. I said "where is my money?" I'm livid. They told me it won't be back on my card till the 28th. Such crap. "It better be back on there", that's all I have to say. I even called AT&T while I was on the phone with the Walmart money card. You ask for a supervisor and you get nowhere. The rep is in the Philippines. They don't care if you get your money or not. I will NEVER use this card to pay bills again.

I recently deposited $177 and had a refund of $49 to my Walmart Money Card. I checked my balance on to see that both transactions had been credited to my account. When I went to use my card it said "Declined". After re-checking my balance online, my available balance show the deposits are available. I called customer service at 877-937-4098 and was told that they had blocked my account due the fact that 5 pin numbers had been attempted on my card. I said "well I know my PIN# so can you please release my funds?" They asked for my date of birth and I told them. They said that was not the correct date, and they will keep the block on the card indefinitely. I offered to send a copy of my birth certificate and social security # to prove I am the cardholder. They said it did not matter.

I purchased a Walmart debit card from Walmart in Covington Louisiana in 2015. A few days ago I called my card to check the balance to see if eBay had refunded me money for an item I sent back. Well there was no money in the account and it was negative 299.14. Having a debit card it would be impossible to overdraft. I was told the beginning of January is when it was overdrafted which is a lie because the beginning of February is when I got my income tax and put it on that card. After the money was spent I didn't use it for 2 months, I checked my card yesterday and it was negative 299.14 and it said on March fourth is when the money taken off. I called Walmart customer service and have been jerked around. I'm not paying for something that they had to of done! Only Walmart can control those cards. I will take further action if they do not fix what they have done.

I had just been paid by my employer on Friday April 1st, 2016 as my money comes direct deposit. I had made 3 purchases and filled my car with gas. I want to retrieve funds for some things I had to take care of and was alarmed to see there was insufficient funds and to try a smaller amount. I called and was lied to saying a dispute would be filed and I would be refunded by the 13th. None of which took place. I called again to find out my dispute status to find nothing had been done nor my account refunded and was told I have to wait 10 more days before I would even find out if my funds would be put back.

Given this card as a gift. This is a ridiculously expensive service. My balance was eaten up by fees. Not worth the effort. Difficult to cancel.

Okay, I called the customer service for Walmart money card to tell them there is a transaction that I didn't do from another state and I wanted to know what the process was. The freaking man just canceled out my card and said it would take 2 weeks to get a new one. So when I went off on him he said that I would receive it within 5 business days with no fee. I'm still not happy due to that is my main card and had all my money on there. I have 2 kids. 2 and 3. I was going to go to Walmart and get food for the week so we can eat but I guess we will just have to beg for food for a week. They claim I'll get my card on Friday. If I don't it's going to be hell to pay.

I have had problems after problems with Green Dot. The first instance I called to let them know I thought my card had been accessed and just wanted them to verify where a charge came from. I told them "Don't do anything. I need to look into this and I'll call back if the charge isn't valid." The next thing I know my card has been blocked without my authorization. Blocking my funds for two weeks and not one person had the ability to remove the hold. I had to wait two weeks to get a new card not having access to my money. Then my card expires before I get my replacement card and the lady said "Well we sent it and you should have gotten it by now. Let me send you another one."

I am very upset with this. I tried paying my phone bill just to be rejected. I then called customer service and was bounced around to several different people. Not knowing, nor explained that I had to upload a freaking picture to use a card in which was never sent. I then asked for a refund and was told it would take two weeks to receive. Well it didn't take two weeks for you to take it, why so long to give back? It's a ripoff and I'm not going to stand for it.

Direct deposit - I'm outraged, I live on a strict budget and have bills to pay and I called them to find out where my money was because it's been three days and they are normally good about getting me my money on time, but today I've been calling from 6 am to about 9 am and they are still experiencing technical difficulties. So within 3hrs they still haven't fixed anything. This is complete BS.

I never received my permanent card so I informed customer service of this. So they order another card for me BUT no one told me that my temporary card would be cancelled in this process. After trying to get gas I found this out. I called customer service just to be told I would have to wait two weeks. I was not accepting that answer. After being refused a supervisor I finally got one. The supervisor told me he would have my card expedited but I would have to call back because a block was placed on my account. I called back just to be told that there was no notes on my account.

I had a Walmart MoneyCard and mistakenly thought it was safe from fraud or misuse. When I filed a dispute over an unauthorized debit, Green Dot Bank froze my account and denied me access to my own money for 2 weeks. I had to wait for a new card. When I got the new card, I took out ALL remaining funds and closed that account also. When my dispute with the vendor who charged my card was resolved by me directly with the vendor, a credit was issued to the original WMC account. I called GDB DBA WMC to get the money from my credit. I've been fighting with GDB for over 3 weeks now, still don't have my money. Was told today that the USPS takes 2 weeks to deliver checks even when letters are delivered in 2 days. It took almost a week and threat of litigation for Green Dot Bank to acknowledge and admit that they had the credit issued to me from the vendor.

I have not yet received any of the replacement cards so I called and they canceled all the cards and froze my account. So now I have no complete access to my account. My money is stuck there and I am late on my vehicle and rent because of this. I have too little. I hope there is someone who can help. I have changed my account back to my money network account.

The problems are as follows: With a $1000 minimum monthly deposit, there is not supposed to be any fee to use the card. This is in the terms and conditions. They are charging that $3 fee per month anyway. Which means at this point, I have given Walmart no less than $100 in fees over the past 3 years. Every time I call and complain, I am given a runaround and no resolution.

On February 8 my income tax was rejected because my name was incorrect and send back to the IRS on February 10 according to the Walmart customer service. The IRS states that it was paid and Walmart states that they don't have my money. They are a fraud. I want my money. This is **. Someone please help me find a solution get my money back from Walmart. I have children who are depending on the return of my money.

I have been with Walmart MoneyCard for about 3 years. I have 2 accounts with them. On three separate times my account has been compromised. I have never had any other issue with any of my other cards or banking accounts outside of Walmart MoneyCard. This time they had caught the mistake and did not pay out the bogus charge on my card which was great, but when they sent me my new card which takes 3 weeks to receive this card, they send it to the wrong address. Now I can either wait 3 more weeks for me to be able to use my account or pay $16 in fees so they can send it to me within 8 to 10 days. My account and money has been locked up for about 40 days by the time my card actually gets to me. The people that talk to you on the telephone have such a hard accent it is very hard to understand what they are saying. They are blaming me for the address change which I have not ever moved 4 years before I had a card with these people.

Walmart money card claims instant access to your tax refund but I still have yet to receive it. The IRS shows refund sent to Walmart money card on March 16th and still have yet to receive it. In previous years my refund showed up by 6am after the refund was sent. When I called customer care the woman was very rude and told me I probably made an error. I explained that all information was correct and she hung up on me. I am so frustrated. I have never had this kind of problem before but don't want this experience again. Hopefully I get my money and will not use this card again for anything.

I been having my Walmart MoneyCard for over three years and never had no problem with money being direct deposited before. But on February 25 my State Revenue was supposed to go on my card but was rejected because the name didn't exactly match. Walmart MoneyCard claim it was rejected on February 23. I called the IRS and they told me the money was not rejected or returned. The IRS won't do nothing about it and I keep calling Walmart MoneyCard and they are telling me there is nothing they can do, they don't have my money. I am so frustrated. That is my money and no one can provide me any assistance. I have posted on the Facebook page and wrote an Attorney. I am going to contact my local Attorney General. I will no stop 'til I get my money. Wal-Mart shouldn't want their name on such a horrible service.

Where to start. I purchased a card and I guess it's only a temporary card so I didn't find this out till the day I had a cart full of groceries and I couldn't pay for it cause they cancelled that card and never sent me a new one. So I call and they state 2-3 weeks to get a new one and NO WAY to get my money off of there. Mind you my family is on a fixed income due to my husband being 100% disabled veteran. I couldn't transfer it, go to a bank and take it out, western union it or anything. So I ended up having late fees on bills, no money for food or gas, nothing.