Walmart MoneyCard Reviews

We purchased airline tickets and the airline had to refund our money. The travel agency and United Airlines refunded to Walmart Moneycard (GREENDOT) but they will not release the block on the card. I have sent multiple emails from the travel agency to Walmart Moneycard (GREENDOT), even the refund amount forwarded from the travel agency and a screenshot, because they said they could not read it. Still they refuse to release our money. OH and the money we had put on there aside from the refund. I HAVE DONE EVERYTHING THEY HAVE ASKED. They have been holding the money since January 4th 2017.

I'm very upset that I didn't lose my card or had it stolen, but there was a unauthorized charge on my card that was made at Walmart in a different state. So I called customer service and they advise me they had to cancel my card and to send me a new one and it will take 7 business day. I told them I needed my money now and they told me they can rush it for an extra 15 dollars. I was not going to pay when it's not my fault. I told them I'll wait. It has been 8 days and I didn't get my card. I called them on the 7 day demanding where is my card. I just got paid and I have bills to pay. They told they're sorry and that they would send another one and that it will take another 7 days. I told them no. I want to speak to a supervisor. I talked to one and they said that there was no way to get my money until I get another card. I told them this is ridiculous and I need my money.

This morning, I barely made it to Sam’s Club gas station at 6:45am in the 8-degree weather trying to get gas. I tried using my Walmart Moneycard but it wouldn't go through. I believe it had something to do with the pump. When I pushed the type of gas I wanted, it said “Thanks for your service!” What the hell? I didn't get the gas!! So Walmart Moneycard took $35.28 (which was all I had) out of my account as if the transaction went through! How could I have put that exact amount in my car when my car engine can't even take that much! I called Walmart to see if the hold could be released and I was told yes, maybe in 12 days! I needed to get to work RIGHT THEN! So I wanted to speak to a supervisor, and was told one would call me back.

I had a black Walmart Moneycard. I had just received a new one, with an expiration date of 2020, and loaded it when I realized there was an unauthorized deduction made. When I called to report it the agent told me my account would be closed and another card sent. I said that would be fine. After one month I still had not received my replacement card. I called again and was apologized to and told it would be sent. When I finally received it, it was not the same kind of card. I called the customer service number on the back of the card and was told by the agent that this was the card being issued now. I have never had any issues with Walmart Moneycard until now. I just wish I could get a replacement of my original card.

We have used our WMC for 6 years for direct deposits, tax returns, bills, groceries, gas, online purchases, etc. without issue until they decide that one of these regular occurrences is 'unusual activity' and block the card. They do send an email when this happens but it is always a declined transaction that alerts me to the issue. After I submit a picture of the front and back of my drivers license, it says that they will need 2 days to approve my ID and unblock my card.

I'm so furious. I filed a dispute on Dec 19 and was told with holidays it would be Jan 2. I received new cards and stayed patient. I called yesterday morning to find out status and was told to call back in the afternoon. I called back and again was told to call back after 2. I called back again and was told there was no updates but there was 3 possible outcomes. I asked for a manager but none were available. I was promised a call back within 4 hours, this morning at 5 am I was still waiting so called again.

I have been using Walmart money card since I started working for Murphy USA which is Walmart's affiliated gas station. I only got the card because I had to get my checked direct deposited. My checks would always come the day before. Usually at 7 in the morning but a lot of times for whatever reason they would wait and release my check to me at sometimes 2 in the afternoon. I used my card at Murphy's DAILY and at Walmart ALL of the time due to working right in front of it. Then they came out with this whole cash back rewards program. Which never states if your card is a part of it. I had just assumed mine was because again it never states if it is or isn't. I just hit the one year of having my card and guess what? It is not a part of the cash back rewards program.

I have used Walmart money card for one year. The Black Card only has a $3 a month maintenance fee but if you load $500 in the previous month that fee is waived. The biggest complaint I have is having the wrong balance which has happened twice over the year and caused some embarrassment when I went to pay for something. And of course when you call to work something out there are no operators that you can understand. They have fixed it twice on their own but always took a matter of a couple weeks. Other than that only card I know that I can put $500 on the previous month and have no balance fee and I can do anything with this card I can do with my bank card. Actually probably a lot more.

I was sold the card to secure funds for my Puerto Rico trip and it didn't help me at all. On Christmas Day I checked my account only to see it was not just cleared out but had a negative balance. I live in Birmingham Alabama and charges from California cleaned me out the same day I used my pin in Birmingham. Most cards and banks will flag your card if it's not in the normal spending area but obviously not this one. It's Jan 2nd and I still haven't received my money or a phone call from Walmart about the issue or progress.

I have used WALMART MONEYCARD several years, with only one problem of fraud, where someone stole a few bucks. I reported the theft, none of the money was returned, but the card was replaced, and I moved on. What a mistake. I should have dropped the card then, I just didn't pay attention. On November 3rd, 2016, I visited a vitamin company's website, to order vitamins. I found they had an order phone line, customers should call for placing orders. I asked my fiancé to call and place the order, which he did. He made contact with the company representative, placed the order, received a confirmation number, concluded the call believing the transaction had been successful.

On December 31st 2016 I purchased a Walmart prepaid money card in which I put $79 on at Walmart. When I got home I went to the website to register the card and gave all information correctly that they required. Upon doing so I was told that they could not verify who I was and then I would not be able to get a card with my name on it and could only use my temporary card for normal purchases. Just meaning I could not get the cash off my card. I can only use it as credit and I can't reload the card because they cannot verify my information because they don't know what information I missing. The card was purchased to be able to load a certain amount of money by a certain amount of time so I could buy a bus ticket home.

On December 5, 2016 my card was used in Los Angeles, CA. I've never been there. I live in Kettering, Ohio. When found out that day what had happened that $176 was taken at a Walgreens start for the exact amount that was on card. After several call and filling out dispute forms twice it's been 25 days and they have not put my money back on my new card they issued.

I am extremely dissatisfied with the Walmart money card since the person I talked to to set up my card got MY social security wrong and now I cannot reach anybody to fix this problem. Now I have a dang card that has MY hard earned money on it and can't use any of it with the dang card I was sent to me.

This has to be the absolute worst! I started an account online and never received my card in the mail. After that I requested another card and never got that one. I've spoken with multiple people who I cannot understand and they've made clear they didn't understand me as well. Finally I speak with a lady who promise to waive a fee that will ship the third card free and we even attempted to send it to a different address. I'm not sure what happened after that call but now my account is locked and since I don't have a card the only way to unlock it is if I send a photo through the mail and wait a couple of day after they receive it to verify the account. They've been holding for 275 of mine for over a month now and I can't touch it. Do not learn the hard way like me. There is no one you can talk to that you can feel confident about.

Purchased Wal-Mart visa that is Green Dot. My complete family plays online games and wanted to use prepaid visa cards to prevent kids from racking up my credit card. This also prevents hackers from being able to run you out of money if your online account ever gets compromised. I purchased a total of 6 cards as I have 5 people playing games in our family. Logged into each card after getting home and ensured the balance I put on them was showing and it was. We play games only from Trion (www.trionworlds.com) and made purchases on monthly time and stuff family wanted for the game from Trion. We only purchased stuff from Trion but after the first day started to get rejections from visa card from Green Dot.

I had money taken from me off my card from several transactions from the same company. I did not authorize any foreign country, such as a website out of Armenia, to charge anything! I called customer service and could barely understand the individual I was speaking to. It took this website a matter of seconds to steal 172.00 from me, so why should I have to wait 10 business days to have my money back? Poor customer service!

I have had a Walmart MoneyCard for years. I have my paycheck direct deposited onto it and it is ok, unless you have a problem. The calls are answered by a call center that is clearly not in the USA. The agents are rude, hard to understand and not helpful at all. They do not answer questions but read responses like robots. BEWARE if your card is compromised. They will expect you to wait 10 business days while they investigate.

On Thursday, December 15, 2016 I noticed unauthorized charges on my account. We immediately notified Walmart MoneyCard, cancelled our cards and ordered new ones, and was given instructions on filing a claim. On Friday, December 16, 2016 I submitted a Transaction Dispute Form/Written Statement of Unauthorized Debit for our Claim Number via e-mail. On Friday, December 23, 2016 we received our new cards.

I've had Walmart money card for 5+ years and have had no issues. My account’s always been in good standing, never any fraud, no disputes of any kind and overall have had a great experience with this card until now. On 11/30/16 I purchased a hoverboard online for $199.99. Never got the hoverboard I paid for and on 12/12 the company was shut down as they were fraudulent! I made a complaint with the Florida General attorney’s office as that's where the business was, submitted a BBB complaint, submitted a complaint with my state’s attorney office and with the consumer protection agency as the company will not refund my money and has advised I needed to go to my bank and request a refund, so I did!

I have tried time and time again to talk to a live person. Someone has stolen my card. I cannot for the life of me talk to someone who can help. I will never recommend anyone using Walmart for any transitions. I'm done!

I returned a TV on 12-19-2016 at Walmart. The customer service put my refund on this Wal-Mart moneycard. The original purchase was on my bank card. Two minutes after the upload of funds was received the card was blocked. Not only was that transaction blocked they blocked all money on the card. I have made I know 35 calls to them at 877-937-4098 and I get the same run-around on every call saying I have to give it 24 hours.

On my payday I noticed 3 charges I did not make in New York. I called immediately and spoke to a customer service representative. I was told I would have to go online and fill out paperwork and submit. I did that. Now 2 weeks later they have not even made a decision on whether I'm getting my money back or not. I did see in other reviews the same thing happen to them at Duane Read in New York. My disgust is with Green Dot / Walmart card though. I have done everything they have asked and they can't even tell me straight whether the case is complete or not. I would not get one of these cards again.

Got Walmart MoneyCard in October, used on eBay several times. Had my payroll checks DD'd onto card. Never received my "permanent" card, they had my name and email address wrong and refused to correct that issue, 15 failed attempts online to change my email address because the confirmation code they email me is claimed invalid. Purchased an item off eBay last week for $221, seller informs me a week later he doesn't even have the item listed (fraudulent listing). Me and seller agree to a refund being issued. PayPal informs me they [Walmart] would not let them refund the money to my account. I call Walmart "bank" to ask them why, they inform me they deactivated my account because I should have received my permanent card, and I could just wait until another new card (3rd one I've never received) to be able to get any money out of my account.

They were more than fair.

I acquired the WalMart Money/Debit card so I could use the photo check deposit feature that many banks now have. But the truth is the Walmart Money Card rejects all check and money order deposits. It has rejected my attempted photo check deposits from well established accounts from Chase, Wells Fargo, Bank of America and major money order companies. This was an intended scam by Walmart money card and Green Dot Bank to lure you into paying their high cash reload and monthly fees and stop you from making photo check deposits.

I had purchased gas at a local Giant gas station and used my Walmart MoneyCard. As it always does they pre-authorize $100 then let me pump the gas. I receive $58.75 worth of gas and a Walmart MoneyCard paid them $58.75 as well as Holden $100 for the pre-authorization then tell me it's 10 days before I get my money back. What gives them the right to hold your money for 10 days? The biggest mistake of my life is trusting a prepaid card to put my money in. The only advice I have for everybody out there, don't get to Walmart MoneyCard. You'll be very dissatisfied just as I am.

On December 2, 2016 we called to disputed transactions on our account. As a result the card was cancelled and a new one issued. Here it is the 15th and NO CARD!! My whole paycheck was deposited into that account and I have no way to access it. I call the number on the back of the card and never get a human. I have to know the new card number and expiration date to even use the automated system. I emailed and was told to cancel the card and order another!! So, wait two more weeks with no money?? I have 4 kids, my bills need to be paid, and I can't even buy food because I have no card!!! I will withdraw everything and no longer use Walmart MoneyCard once I'm homeless and starving for lack of being able to access my hard earned money. Cruel company.

Walmart did resolve the issue in my favor. I appreciate the fact that they took it seriously. I wish it didn't take 10 days, but on day 10 the money was put back into my account. All is well. Thank you Walmart for refunding my money.

My card has been charged several times in another state. Had to call to let them know. Said they would do an investigation and it would be handled in ten business days. Over three weeks later no news except "we are still investigating." Investigating what? I live in Florida. My card was used in Connecticut on black Friday in a shopping mall. I need my money. My rent is way past due.

Unfortunately for me I will be writing a review for both Walmart moneycard and Green Dot corps once they are affiliated. My card was used online by an unauthorized person in the amount of 216.45. No one has called or email me back to even say that my dispute has been received. This is very disheartening and has been a great inconvenience to me with Christmas just days away. Sorry to say that Walmart moneycard has been a thorn in my side since the merging of Green Dot. This is perhaps the worst thing Walmart could have done for its customers. After my money is gone off this card, I will find another company to house my funds in. It is simply not safe in Green Dot's hands.

I got my money thay was stolen but so much damage was done waiting two weeks for my money back and almost 9 days for my new card to come in the mail but all I was worried about was getting my finds back I got them back exactly two weeks after they were first stolen thanks Greendot.

I put $400 on a reloadable Walmart MoneyCard. After trying to register it online and having issue after issue I decided to close the card and try to get my cash back. It took almost an hour struggling with Walmart customer service to get my money pulled back out. They had to do 4 different transactions and still left me with $5 on the card I cannot get back (after of course charging me the $5 fee even though I never used the card). I am unable to close the card until I exhaust the $5 remaining balance however I can't get the remaining $5 off the card. Customer service can't get it to release the $5 to me and I can't use the card anywhere which essentially means I am unable to close the account. My experience was horrible and I will never visit a Walmart store again.

I've been a Visa Walmart MoneyCard holder for years, but these past few months have been frustrating and a bit scary to say the least. I made purchases at a dine in restaurant, fast food joint, and a convenience store and all 3 receipts displayed my card balance. The cashier/waitress could clearly see what I have. THIS IS SO UNSAFE. PLEASE CHANGE IMMEDIATELY. I called customer service and they were no help at all. Calling Visa tomorrow to see if they can do anything.

I bought a Walmart Visa Prepaid Card at my local Walmart located in Butler, Pennsylvania. The morning of December the 11th I finally had time to use it. I bought it to purchase stuff online for family members for Christmas. I opened my card out of the package and went on walmartgift.com. Typed in all the information to register it. It said my card was used in Lakewood, California on Dec. the 8th. I live in Pennsylvania so it was not me using the card! It was used 3 times in Lakewood California, first at McDonald's where it used $2.67, then at Best Buy where whoever it was spent $127.88, then finally at Macy's where someone spent $78.45 with my card, all on Dec. the 8th and all in Lakewood, California. I live in Pennsylvania and have never been out of state in my life.

I simply submitted to Advanced Financial twice for a loan. They approved me, but needed my bank statement from Walmart MoneyCard, which they said they successfully do all the time. Both times they got the same info, my account info went through, but it returns a savings only with an 11.90 balance. This balance is not even anywhere on my card, vault or otherwise. I called because it is Christmas and I need this very badly. I tell everyone to get this card. But now, I need to get a real bank account I guess. I thought this was one. I called, and I got the runaround from a guy named "Kim" and a girl, both I could barely understand and when I asked for a supervisor he said "no, there is no reason to escalate this call. I have helped you enough." But he could not explain to me why when they ran my account number it only showed 0's.

I purchased a Walmart MoneyCard for a hotel stay because my family and I were homeless. The hotel placed a hold on the card and charged me $75 per day. Then I woke up this morning and I had a negative balance of -$81. I called Walmart MoneyCard customer service, the told me the charges were pending and it would be twelve days before we got our money back. It is 27 degrees, and it will be 16 degrees tonight. We have a two-month-old baby and nowhere to go. Don't BUY THIS CARD! They tell you they can only take the money off that is posted to the card, but that's obviously not the truth because I have a negative balance, and now we are homeless and have nowhere to stay tonight.

I returned an item in store yesterday for $139.30. Original transaction had already posted to account before return. I had to swipe the card to get the refund amount back on my card. They gave it to me and then immediately debited back my card for the $139.30. The funds are pending and not available to me. I have the receipt from the merchant even showing that they did not debit me again, only credited my account with the approval code, etc. And it was a WALMART company for goodness sake so it should be instant. Called up "customer service". Was told yesterday to expect it today as she had released the hold. When that didn't happen, called this morning and spoke with a supervisor that said the 15th (this is 8 days from refund date). They transferred me to Corporate where I spoke with someone who admitted several times that it was THEIR fault and should be available in 3 business days, not the 15th.

I was to get my Dec. 1st 2016 ssi deposit but Walmart states they have not received it but SSA (U.S. Treasury) claims I got the Dec. 1st 2016 check deposited and cleared on Dec. 1st and it was processed yet it does not show up in my Walmart MoneyCard acct on Dec 1st 2016. Walmart stated it needs a 15 digit trace number but the trace number provided by the SSA is more than 15 digits. I have rent to pay and just moved into a rental and rent is due NOW and I need my DEC 1st 2016 check be refunded by walmart moneycard immediately. I even had walmart and SSA on a (recorded) three way call today Dec 8th 2016 and they still did not clear up the issue about my missing SSI check for Dec 2016. Each month before this I never had an issue with SSI deposits. I always got my SSI checks deposited on time. Yet my Dec. 1st check has not posted to my moneycard acct. WALMART must replace my lost funds immediately.

Walmart knocked it out of the park again with this money card. It has every feature that a bank does but with more convenience for you. Pay bills right from your phone everything, plus paper checks if you need them. Walmart kicks ass, thank you.

I had a check for $5.10. I did a photo deposit and was charged $5.95. When the fine print says $0.95. So why was I charged more than what the check was for? Right before I did that check I had also did a $50 money order and was charged $5.95 for that one also.

My balance is short/wrong. Money is missing from my account, even when I calculate myself using their excel program it's still as if someone manually put a WRONG AMOUNT. Because even their system says it should be different. Someone is stealing. COUNT YOUR MONEY PEOPLE!!! It's supposed to be $70, they say my balance is $16. Really???

So, I have used the same day online bank transfer to add money to my Walmart MoneyCard before, and my bank card and account have already been verified and set up, yet this morning I tried to transfer $180 from my bank account onto my Walmart MoneyCard for a total of $182.95 after the $2.95 same day bank transfer fee that Walmart MoneyCard charges for this feature. I received a decline statement after trying to transfer the money and thought that the transaction just didn't go through because my bank didn't approve the transaction or something. I pulled up my bank account online to get their phone number and my transaction history shows that the transaction went through and the $182.95 from Walmart MoneyCard has been taken out of my account.

I bought a Walmart MoneyCard a few days ago. My experience before having this current card was excellent. But my current situation is once I bought my car and I made a few purchases with the card and now that I have direct deposit going to it, my entire check was sent back to my company. When I try to contact someone from customer service all I've gotten so far is an automated machine that will not let me go past putting in my card information. I was offered no other way to speak with someone, just an automated system.

On November 13th, I lost my debit card so I called the not-so customer service on the 15th and had them send me a new one. They said "Will be there in 7-10 business days and that it would be NO LATER THAN THE 28th." That was fine. I could deal with that. Since then, my paycheck has been direct deposited onto the card and it is now December 1st and guess what? No card. I call the not so customer service and ask them what was the deal and NOBODY IN THE ENTIRE PLACE knows anything. All they say is "I understand. I'm sorry. I'll send you a new card."

I have literally purchased close to $10,000 worth of Walmart Visa MoneyCards. Having never had the cards compromised I had no idea what an absolute pain in the butt it is to try and do something about it. I had a card that I used to purchase something online. Shortly thereafter I went to try and use the card again and it showed no balance. I immediately went online to check my balance and discovered the card has first been used the same day I had made my online purchase by someone who obviously copied the card and then used it at a McDonald's 500 miles away from me. Once they figured it worked, I assume they figured out from there how to drain the card.

On 11/9/16 my debit card info was stolen and used for cash advance in New York. I promptly filed a dispute, card was canceled. Almost 3 weeks later Green Dot refuses to refund my 400 dollars. They have told me they cannot rectify the issue and they are terribly sorry!!! The proof the charges are fraudulent is there as I used my card while on my vacation 1500 miles away from where the charges were made!!! Green Dot/Wal-Mart MoneyCard is a scam. They have taken money from people & the fact a bank thinks they don't need to correct such errors is disgusting!!!

Ok, I noticed my balance wasn't right so I looked through it and there was $35 just gone. So I called and was talking to costumer service, took a screenshot of account. As I was going through charges, I got logged off. When I re-logged on, my history had changed. My beginning of month balance went from $46.85 to $11.85 and magically it all worked out now. I can't find where they did it cause only have screenshot of this month's account history so don't know who to get a hold of cause they now think everything is fine.

Well I bought a MoneyCard from Walmart. I put about $20 on it that it came with a temporary card that I got at the store. It worked fine and the one came in the mail. Had it for two weeks then I activated it. I went to Walmart. Times are tough for me right now so when I say that I took my last $33 and loaded it on the card my balance shows that I have $26 fees, you know how that goes. Problem is they sent me a card with the security code ** that's not even in the computer system so it's no good. My money is stuck on there and I can't use it anywhere and also a customer service does at the store tell me they can't help me, to call 877 # and I have several times. It's just one person sending me to another, it's just a big circle and it doesn't get me anywhere, eventually just leads to me putting in those security code number and then cutting me off and telling me there's no more to this so basically they're taking my money.

I purchased this card originally for an organization because the fees were cheaper than some of the other cards so that I could keep track of the donated money. Well let me just say that this card's fees may have been cheaper but it charged me for every purchase! There was either a $1.00 or 2.00 transaction fee depending on if I used the PIN or it was considered an "e-signature". Unfortunately for me I didn't realize this until I'd made several purchases keeping up with the amount left on the card and it came back declined. This card even charged me a fee on the canceled transaction. This is absolutely ridiculous.

I had a terrible experience with a pending transaction. I had a charge for a hotel on my card. The hotel "compensated" me my room. Therefore, it was no charge so they didn't charge me. Well upon notifying Walmart Money Card, they still put a hold on my money. They kept telling me that they needed a release from the hotel. So, I called the hotel and was told they released the hold on my card the day after I checked out. Walmart Money Card was actually who I needed to speak with.

My direct deposit has not posted yet. I got this card because I received my pay two days earlier and it has been consistent over the past 8 months but today it has not posted. It should have posted by now. I have a lot of bills that have to be paid today and now I risk the chance of late fees.

My card was compromised. I was issued a new card only to have it compromised as well... same thing again. Well the last time it was compromised, the total purchases were approximately 715 dollars. It was reported by me immediately in August. Since then, despite many calls, paperwork submission and effort on my part, I was told my claim was denied due to my not cooperating with them. I filed an appeal, resubmitted all my paperwork. I am still waiting for resolution. The number of the representative handling my claim is never available. Whenever I call, I am treated like a nuisance or an inconvenience. I am highly dissatisfied. This has been an extremely stressful ordeal made worse by this company. I will not give up until my money is refunded, but you can rest assured I will never do business with them nor recommend them to anyone else. I pity anyone who has also experienced this.

In Aug of 2016 I purchased an item from eBay and used ONLY my Walmart Money Card for the purchase... I don't have PayPal however it is processed with PayPal at check out as one can do this without actually having a PayPal account. The item I purchased was not as described so was awarded a refund but had to send the item back first. I did so and the seller received the item in the same condition and ordered the refund with PayPal. However, Walmart Money Card will NOT accept the refund. I have called them over a dozen times as well as PayPal and even had Paypal on the phone once while talking with Walmart Money Card as to why they would not accept the refund. I was told by Paypal to open a case with Walmart for a chargeback which Walmart denied... It was then that PayPal got on the phone with me to see why.

I guess I jumped the gun with my complaint, turned out that the Walmart card is actually as good as any card out there but with a cheaper monthly fee. I would recommend it to anyone.

I opened this card three weeks ago, never received my new card, lost my card this past week and had it expedited, was charged not one, but two lost fees and an expedited fee. Here it is 3 business days later and no card. Was told it would be here by the 29th (7 days after I requested an expedited card). I have no access to my funds. My rent is due this week coming up and on top of that I have no gas! I absolutely will be withdrawing my funds and going to NetSpend!

I contacted a rep on 11-23-16 in regards to a transaction that I had issue with. It took forever for me to get to a rep who was willing to assist. After I explained the issue the rep advised that I could dispute the charge and he would have to cancel my card or I could go to the vendor since I explained I frequently do business with this vendor and maybe it was an error. I agreed to do that and requested that my card not be cancelled and I would contact the vendor. Hours later I go to swipe my card and it gets declined stating on hold.

I get paid every other Friday and the funds are loaded on my Walmart money card. My employer sent the funds and they cleared Tuesday before Thanksgiving just like they did last year and they were available the Friday after Thanksgiving, however not this year. Since the amount has cleared on my employer's side they cannot issue a check and Walmart money card cannot find my deposit. Try calling and all they can say is "we don't see that amount pending," while my employer is stating that the amount they sent has cleared and you all have the money.

The plus: No fees, and I can use the card for purchases up to my account balance, unlike some banks that set a daily fee. You can have multiple cards linked to the same account, good for married couples. The minus: The web page has quirks that make it difficult to manage your balance. The balance shown on the last transaction is rarely what is shown as your available card balance even though all your recent transactions are shown. Periodic times during the day the system will sync itself resulting on all the balance amounts changing to reflect the available card balance. Also, when a pending transaction gets processed, Walmart changed the date of the transaction and re-orders the transaction to fit the posted date, not the date of the actual transaction. Very confusing to look at if you are trying to recall things in chronological order.

On 11/22/16, my wife & I shopped at our local Walmart (Hillsborough Rd, Coconut Creek, Fl) for the upcoming Thanksgiving Holiday. After shopping and waiting in line to check out, our groceries were rung up for a total of $390. Our Walmart MoneyCard was declined 5 times and after calling the Customer Service (should be "we don't care about customer service") number listed on our card, I was told by a worthless supervisor named Ron that a fraud hold had been placed on our card. The Walmart Store Mgr spoke with Ron and he was unbelievably rude to even her. He told me that it would take 1 hour to remove the hold and instructed me to return to the store in exactly 1 hour and I could use my card. I returned exactly one hour later only to be told that the hold could take up to 24 hours to remove.

I attempted to purchase a gift card from Applebee's via their website on 10/22/2016. The money was immediately taken out of my account on 10/22/2016 although Applebee's declined the transaction. I was told by Applebee's that the money would be back in my account within 3 to 5 business days. After the 5 business days passed and the money was still not back in my account, I called Applebee's who stated they have indeed refunded my money and that it's my bank that is not releasing the funds. So I started calling customer service on a regular basis, what a joke.

I have had to get two different cards because someone got a hold off my card # in a different state than where I am. I wish they could come up with some way you could turn your card "off" when you are not using it and back on when you want to use it. It seems like they could figure this out somehow.

I have had nothing but issues with Walmart MoneyCard. I decided to get a card through this company because the card had some pretty neat perks that caught my interest with direct deposit. So I got a card and set up my direct deposit. Direct deposit got confirmed and was told my personalized card would come in 7 business days. 7 days went by and it didn't come. But I was patient since the temporary card still worked. I ended up misplacing my temporary card 11/14 so I reported it lost. Keep in mind that it has now been 7 weeks because I setup my account 10/1.

I have since received satisfactory resolution and great customer service. Thanks!

I bought the card for direct deposit for my job. At first I had minimum to no complaints. Until I had come across two charges I had to have refunded by Amazon. I love Amazon. They were cooperative and refunded my money in a timely manner. Walmart on the other hand never released the funds when they were supposed to and insisted that I had to wait for them to release them. I continued to call Amazon who kept telling me to contact the card issuer. I am getting rid of this card and I wouldn't recommend it to my worst enemy. The card charges you three dollars to reload it and has a 20 minimum, it's ridiculous!

I had a payment returned that was scheduled for the same day I was scheduled to receive a direct deposit but there was nothing that indicated or shows the payment was returned. When I called I was told there was no payment returned and then a few days later was told it was returned but I would need to contact the merchant and ask them why it was returned. WHAT??? How would the merchant know what the problem was with my account and aren't credits processed before debits? This is the only account this has ever happened with. I go ahead and reschedule the payment and the next day see my account has been compromised and there is 2 unauthorized charges to my account and now there is not enough in the amount to cover the payment so the 2nd payment is returned for insufficient funds. Because of these 2 returned payments back to back, the merchant closed my account. Customer service was useless.

I have tried to apply online for a Walmart money card and every time I do, it says my information is not verified. I called customer service 9 or 10 times and every person said the same exact thing, that I have to type in the correct information. I have repeatedly typed in my correct information, but it still says it cannot verify. I'm pretty sure I know my own information and the customer service doesn't help one bit.

My prepaid debit card was stolen October 20. I was then told another card was sent... I never received it. I then called customer service November 2. They said they expedited a card via FedEx three day mail... 10 later via USPS first mail I got a card I can't use. They will not access my account. I have no way to get my money for at least another week and they will not assist me with anything. I have been lied to multiple times about their shipping practice and they just state there's nothing that can be done. I am a single mother with now no gas. No money and no food because there is 1,400 on a card I can't use. Is Walmart money card going to pay my late fees due to their negligence. Doubt it. I was lied to over and over again and charged for multiple cards which I have yet to receive. Almost a month without money. My family is suffering. I have two jobs and no access to my money and all I get is "You need to be patient. We can't help you."

Walmart MoneyCard worst card ever. Horrible customer service when contacting the customer service line. I have been waiting for my replacement card for over a week. I don't have access to my funds and they could care less. I will never deal with the money card again.

3 phone calls later and now 2 case numbers later, my bill due on the 1st is still not paid. I requested the transfer on the 27 the month before. Where is my money? It shows it debited the Wal-Mart account. Has not posted to my account. Each call reveals another period of days to wait. Do not recommend fees involved appears you don't get anyone to really help.

On 10/21/16 my Walmart Moneycard ending balance $446.61. On 10/23/16 I purchased 2 items from my local Sam's Club ($74.80 and $45.00)--Ending balance $446.61-$74.80-$45.00=$326.81. And I went the Walmart in 2025 N. Marine Blvd. Jacksonville, NC 28546 STORE #1298. I just put money on my Walmart Moneycard. I paid load $200.00 and load fee $3.00 Total $203.00 to the lady at check out lane. She had having trouble with loaded money and she had swipe card 2 times and 2 receipt came out during process. I remember she said "why I gotta give you $200.00", because 1 receipt showed change due $200.00 and total purchase $203.00. She had swipe card again and handed me receipt. The receipt showed loaded $200.00.

Someone got access to my Walmart moneycard on October 26th. I cancelled right away and was told I would have a card in my mailbox 7 business days later which was supposed to be on November 4th. I check that Friday, no luck. I then patiently wait until November 7th, no luck. Then November 8th, still nothing. I call and report my card as missing on that Tuesday the 8th, and was told they would expedite the card via FedEx and it would be here in 3 business days, for sure by Friday 11/11. Little did I or the representative realize that it is a holiday on the 11th (veterans day). So I call back and they are now giving me a time frame of next Monday or Tuesday (the 14th and 15th).

I recently went on vacation and the hotel apparently did a pre authorization. The funds were gone off of my card two days after checking in. I was completely shocked and very upset so I called Walmart card customer services and was assured that the money would be on my card on or before Nov 8, 2016. I actually called daily to ensure that it hadn't changed. I mean it was my money and I was in vacation and planned on using it. Well today is the 8th and no money on my card so I call and I was told on the 10th it would be given back to me. This all started on October 28, 2016. I have used this card for over 8 years, but once this is settled I will no longer be using the Walmart prepaid card. I was lied to and I still do not have my own money that I worked hard for.

On the 5th I seen a charged of 200 which I immediately filled a unauthorized charge with Walmart debit card, also with PayPal the merchant that received the funds. I also filled out a dispute form with both and was told 7 to 14. Been waiting and waiting. Every time I call it's something else. I have done everything, even have PayPal supervisor call Walmart debit card and advise the charge back is fine and also PayPal told the manager they tried to send funds back 2 times already but their system won't receive the funds. I'm sitting here. My money is in the air. It took me 5 mins to have PayPal call them and tell them the charge back is OK. They still extended my dispute 45 days and tell me to wait for a answer. I'm very upset and don't understand waiting on a answer when PayPal already told them they tried sending the funds back. Can somebody help me please? Thanks.

I've had the WORST experience with this stupid Walmart money card... My initial card came to my address with no issues... I then called to just inquire about a transaction and the rep cancelled my card without letting me know!! It's now 2 freaking cards later with no access to my damn money. I only signed up because I wanted to get my direct deposit earlier. I should've stayed with my card I had with another company. Now I call and the rep (who I can hardly understand) tells me now I will have to wait 3 MORE DAMN business days WHICH NOW MAY BE 5 ** DAYS??? I'm beyond pissed and very irritated. I have to pay my damn bills (WHICH ARE PAST DUE NOW) and have no access to MY money???... This is ridiculous. I've called 4 times in one week to speak with a Rep and still the same BS... They don't know why I haven't received my card...

I have had my Walmart card almost 10 years and for the first time I can say they suck so bad. On the 17th of october I had a transaction that I did not approve. So I called and the rep, told me I will get another one out. I received an email on the 24th saying if I did not receive the card in 48 hours give them a call. I called and they cancelled that card. I called back a few days later and was told I would receive it by FEDex, today is 11/07/16 and I have nothing. My paycheck goes direct deposit and showing I have 2,285.00 on my card. Rent, car, and others bills do. Guess I need a lawyer to get in they behinds. Will never use them again, after I get my payroll check off of this mess.

I will not ever use them again for direct deposit. I had two unauthorized transactions on my account which I called and told them... They did not care. The reps show no empathy and when I requested to speak to a supervisor I was told they were on another call and they could not speak to me basically saying they did not value me as a customer. I was told they could not cancel those unauthorized transactions and that I would have to wait 10 days for them to go thru then file a complaint and would have to wait another 10 days to possibly get my money back... This is so unfair.

Cooperate resolved my issue.

I'm new to the prepaid card situation. I figured I may as well purchase a card so I don't have to worry about spending more money than I have. Well, I should have known something was fishy when I never received my card. My complaints start there, I've never received a personalized card, but when I go onto the website and click "card never received", I'm told that it was delivered and never returned to them and I need to report my card lost or stolen and a replacement card is $3?! You're telling me that you want me to pay 3 bucks for something I've never received?! That's laughable. Second thing, I take my Walmart money card to a Walmart gas station and I find out that I've been charged $100 that I didn't authorize.

My money card expired 10/31/16. I have been asking for a card since 10/01/16. It is now 11/3/16 still no card. I can't get my money off the card. No one I speak with will help me. They keep telling me it has been FedEx, but FedEx has no delivery scheduled for me. How in the world do I get my money?

On August 9th, I was told by a Customer Service Representative that fraud had been detected on my account and a new card was issued out to me. There was a fraudulent transaction done at a Walmart in Arlington, Texas. I asked how long it would take for the new card to be sent to me, and I was told 7 business days. The 9th was a Sunday, seven business days (if you are counting the Saturday) would have been the 17th of October, and if you are not counting Saturday, then it would have arrived on the 18th of October. I received an email stating "Your new card is in the mail. Be on the lookout. It should be to you in two business days. If it is not, call and we will issue you a new one". Okay no problem, yet.

I received money. They put a hold on it and couldn't tell me why. I finally got that taken care of. After that fiasco they sent one of the deposits back for exceeding my limit. I let that go and went to pay bills and then they inform me I reached my spending limit and there was nothing they could do. When I asked how long to be able to use the card they told me 24 hours after my last transaction. Not the next morning. As it was a Friday when all of this happened I was very angry. I will not continue using this service after this. I have had this card for close to two years or more.

I have been lied to numerous times by the "customer service" if you even want to call them that. I had to dispute a transaction so they cancelled my card and issued a new one and I was promised it would take no more than 7 business days. Well over 2 weeks later I still have nothing so I called them and they said "oh we lost that card so we're charging you for a new one." That's great right. I also paid $15 to ship this card within 3 days since I have had nooo access to any of my money for over 2 weeks. So I call and they promise my card will be there Thursday. Well never shows up so I call back and they tell me someone messed up the shipping and I won't see my card for again another 7 business days. Well today my card that was "lost" magically shows up at my doorstep but they won't let me activate it because they issued another card.

Loading card - Wal-Mart Money Card is worst ever. I had card sent to me and card would not activate. I am very disappointed in this service. Also requested to speak to supervisor and they would not help me.

44 days ago I attempted to withdraw the remaining balance. It was a failed attempt. I have since spent countless hours in attempts to reach anyone about my refund. Any role I call my info is not found in the system. And they immediately hang up. I feel as if I have been robbed, and wonder if I can file a police report for theft.

I reported my card stolen 3 weeks ago. I have requested a new card to be sent to me 4 times. I was unable to pay my rent due to never receiving my card. The 'specialists' I spoke with all said my address was correct and no one knew why my card was never received. I still haven't received my replacement card and am now being evicted due to not being able to access MY OWN MONEY. This is unacceptable. I plan to file a claim with a lawyer. There is no reason I shouldn't be able to have my money sent to a Walmart near me if this is a Walmart MoneyCard!!! Highly dissatisfied and disgusted.

I originally ordered a replacement card on Oct 6. I reordered a card to be sent expedited on Oct 17. It is now Oct 26, twenty days later and I still do not have my card or a way to access funds. I've emailed and called. No one can help me. The customer service is terrible and I'm beyond upset.

I attempted to file a dispute because an automatic (unmanned/no employees) car wash didn't work but still charged me $10. They asked that I write a letter with a ton of info that I didn't have in order to process the dispute. So I decided against going through all of that trouble for just $10. Then, tonight, (THREE WEEKS AFTER THE CAR WASH) I try to purchase gas and my card is declined. Found out that they closed my card WITHOUT WARNING because of the "unauthorized transaction" at PitStop Car Wash!! THREE WEEKS LATER!!

I called the cs at Walmart MoneyCard and just to mention a transaction I didn't know about and mind you I just called to ask a question... and the idiot asked "Would you like to dispute this." I said "No. Just leave everything the way it is and I'll call them tomorrow because it had a phone number with it." But the idiot decided to take his own actions and pursue what he wanted to do... I told him just leave it alone several times. Did he listen. Of course not... Now I can't even get money out of my account or transfer or send money because I have to wait on their stupid card. I will never use this card or any other card with them again. They make me so sick. Tell you one thing and tell you that you can't do that either. FRUSTRATED.

My husband is a truck driver so we use the money transfer option almost weekly which had worked fine until my husband sent me a transfer that I couldn't load. When I called to find out why I was given multiple possibilities and tried every suggestion but nothing worked. This transfer was especially important because I was stranded and needed it to get home. After 6hrs I was upset and asked to speak with supervisor. Only to be refused with the agent completely ignoring my request after continually asking for 10min til I was so upset I hung up.

I've been a customer with this company for a couple of years now and today is the last straw. I'm usually not a complainer but I want this to be a warning for people thinking of using this service... please don't! I lost/stolen my card and order a replacement card via automated service on 10/06/2016. They not only say it would be "mailed" to me within 7 business days but charged me $3 for the new card that night. As of today, I have not received my card and was told I would be charged again for another card to be sent out. Not only would I be charged but charged more than $3 because it being sent by FedEx. Told me I was being charged because they know the first one was sent to me but could not provide me with any type of tracking information.

My Walmart moneycard expired on Sept 30, 2016. I waited until the end of the day to see if my card would arrive in the mail, it never arrived. I called to let them know I had not received a card and the representative informed me there was not one sent. I was asked to confirm my address (has been the same since 2002). I asked why and was told that I may not have qualified. I asked them if that was the case and they said that I did qualify? The representative said they were sorry nothing was sent and that the one that I ordered would arrive in 7 business days. I should have received the card by 10/11/2016. I waited until the end of the business day and still no card. I asked if there was any way to transfer my money on to a new card at Walmart and was told no. I could get money orders or checks, and couldn't close my account either cause would take too long to get?

I checked my account and it seems someone purchased a cheesecake factory giftcard. I called Greendot and they told me I was too late and the funds are gone. Now it's stuck on pending. I set all my security alerts and they're are sending me a new card. Remember, set all your security alerts for all transactions!!!

I received a MoneyCard in the mail. Set up direct deposit through my job. Paid is we'd. I tried to activate/register card online. Said it couldn't verify my information. Call number on back of card automated system. Transferred me to a person. Still couldn't activate/register my card. All I wanted was to activate / register my card before my money hit. 24hrs later still do it. Sent email and spoke with 3 people. You send a card that can't be activated.

I requested a replacement card over two weeks ago which is the primary card I use receive my paychecks through direct deposit. I was assured that it would be here by the 21st which would have been no problem if THAT was in fact the case. I have now called Walmart MoneyCard a total of 9 times give or take. Two of those times I asked to be escalated to a supervisor which my request was ignored both times. All agents assuring me "Please Miss **" can you give it until the 22nd which I agreed upon reluctantly!!! As I had NO other CHOICE because apparently there is NO other way to access your funds that you've earned ANY OTHER WAY!!! (Sounds Fishy) Until you get that new card which as you can see presents a very big problem being since my paychecks are direct deposited on there I finally today was transferred to a supposed manager and placed on hold for over 20 minutes with essentially a disconnect on their part.

Comcast charged my card a second charge of $177.45 on the 15/10/2016. I got on Comcast cable website on 14/10/2016 and paid my past due balance by pressing the past due Bulletin button on Comcast account site. I entered my Walmart MoneyCard 16 digit account number, hit submit and received a transaction and payment verification number! The next day on 15/10/2016 I went to check my balance and a second charge for $177.45 was removed! I called Walmart MoneyCard customer service and they proceeded to tell me they were putting in a dispute, that there was nothing they could do but the dispute and since the amount was still pending, that Comcast didn't have the money yet and it wouldn't take long for it to be released back to my card! That was a lie!

The problem was fixed and I am very grateful. Thank you.

I wanted a prepaid card for use when making online purchases. I requested one from Walmart after an anonymous recommendation. I received the card a few days later and was excited to set it up for use. I went online to do so, visiting the URL printed on the sticker on the card. Everything was going great until I was prompted to answer security questions. I was able to answer the first two fine, but the third asked me to select, from a list of street names, the one which is closest to my house. I wasn't able to do this. I live in a rural area and am not familiar with the names of streets around my home address. To make matters worse, I was given a three-minute time limit to answer the question, so I could not use Google to determine the correct answer for this ridiculous question.

I recently started working at Walmart so I decided to try the Walmart MoneyCard. I had the card for about a week and then my paycheck deposited no problem. I spent a small amount and then my account was frozen for suspicious activity. I uploaded my driver's license and then proceeded to wait. I uploaded it on Wednesday October 19th. On the morning of the 21st (Friday) I contacted the Twitter team for Green Dot. They told me I would have an answer by the end of the day. I then called their support at the end of the day when my account was still blocked. I was told I would have a manager call me back and my card work at the end of the day pacific standard time.

I have had a Walmart MoneyCard for about 5 or 6 years. Have had good luck with this card except the last 6 months or so. The biggest problem I've had recently is transferring money from my SSI debit card to the Walmart credit card. I have been doing this particular operation for many years and never had a problem. Lately when I try to transfer money to my Walmart credit card, the transfer is denied. The only thing Walmart gives you is a number that has never been used by anybody in tech-support. I have called Walmart many times over the last couple of months and almost each time they tell me some limit has been breached, but they can't tell me what it is. They say they do not have access to that information. How can you do tech-support without it? I have looked at your agreement and I can't find any published limit that has ever been breached.

I have been using my Walmart money card for direct deposit for over 2 years and all of sudden my direct deposit doesn't go through and now I have to get all this different information just for them to research and decide if it's my money. I will be closing my account after I receive my money because we are talking about over 1000 dollars and when I ask to speak to a supervisor because I can’t understand the specialist I'm told the same thing over again and there is no supervisor to speak to. I just really don't get it.

I am highly frustrated and disappointed. I was very pleased with the card until recently when I noticed that they holding gas amount charges and not crediting them back. My most recent experience is I purchased 20.00 in gas at a Walmart gas station and then a 100.00 pending transaction was placed on my card. I am aware this does happens but the hold should be no more than 48 hours. I have called 3 times and each rep tells me they are waiting on the merchant. Correct me if I am wrong but the transaction says Walmart purchase so they are the merchant.

Filed a dispute for a unwanted purchase on a expired card. They did not inform me my current card would get cancelled. The dispute was for a $15 purchase. I'm not having to pay over $30 in late charges for bills because I can't access my funds. Makes the dispute not worth it at all. Horrible service.

I have had Walmart's money network paycard since I was an employee in 2012-2013. I woke up this morning to find an unauthorized transaction for $100 out of my account bringing my account negative... I called the Merchant who said to call my "bank" because they do not see the transaction. I called my "bank" and the representative said, "We can dispute it and shut off your card for 7-10 business days while we send you a new one." No. Who authorized this transaction if not ME, the account holder?! Why can't someone tell me what happened and why this amount was just magically debited from my account? This is the last straw in a heap of issues I have dealt with regarding this terrible Financial Institution and will be cancelling my account as soon as I can find a bank.

I paid my cell bill with my Walmart moneycard. The cell company said it didn't go through. I went and paid in cash. The charge was on my card so I filed a dispute. The cell company called Walmart moneycard and told then they never received the payment. They refused to put the money on my card. They said I have to wait 10 days. Well it's now day 14 and still nothing. I been calling every day. I don't think they want to refund my money.

WALMART REMOVE THESE CARDS FROM YOUR STORE!!! I purchased a 100.00 "Walmart" MoneyCard, which was a Green Dot card in disguise, 2 months ago and have already lost 10.00 in fees because I cannot get access to the card. When signing up for the card I used autofill on my computer and the name on the card came through with my son's name. I was then asked to send a picture of my driver's license. The card was rejected because the names did not match. I had explained this but I had to explain it all over again. All the other information was mine; birthday; social security and driver's license. Now they will not release the card to me until I send them a passport or driver's license for my 10 year old!

With all these bad reviews I have read I suggest not getting one of these cards and I have two cards and never got all my money off of them. Walmart sucks so bad I didn't even try to get my money and don't even shop there unless I just have to. I look up at the top and it says "Rate your experience. Required." You should not even have to rate this if you don't have to. THE BOTTOM LINE IS DON'T SHOP AT WALMART. THEY SUCK BADLY. They don't care about no one but their pocket book.

On 10/14 went to Walmart in Copperas Cove, Tx. I just put money on the Wal-Mart moneycard two days earlier. Tried to use it and wouldn't work. Tried for several hours to get someone in customer service to answer. Could not get a live person. Finally the store manager called and got a person. I explained to customer service rep what happened. He said I had I had to wait for my permanent card. What? I just put money on this temp card. A rip off. I could not use my own money.

I have had the Walmart MoneyCard for close to two years now. I liked how as soon as you made a purchase it debited your account. Now the card is acting like a traditional debit card and it puts items in pending but does not debit the account. I logged in the other day and I knew I was not going to have a balance, but instead I was -$14. How can that be. Also, I direct deposit my paycheck each month and I am still getting charged the $3 service fee. I don't want to switch to another card company, but it seems like the Green Dot Bank is turning the Walmart Card into a traditional Debit Card.

So I was invited to a birthday party in which the bill was 106 dollars. That amount was immediately paid to my account and add pending. That happens Sunday Oct. 9. Monday Oct. 10 was business as usual. But Tuesday Oct. 11 they decided to take 90.95 claiming that it was a transaction done on Sunday. Ummm no it wasn't. After I made the supervisor go back on his word because I walked him through the fact that I had to transfer 100 on OCTOBER 11, 2 DAYS AFTER, I addled him, "What was my balance yesterday?" and he said, "17 dollars." I asked him, "How did I go from 17 dollars to -84?" I'm so pissed. He said there was nothing he could do. This is theft and I'm getting a lawyer, and taking all these complaints with me. As you can see Grille One Sixteen is up there twice.

I called last Thursday because my card was lost. Asked to speak to a manager because I was told I had to wait until Monday for a new card to be generated. I was told I could not speak to a manager. Called back later and that guy told me he could generate my card on Friday and that it should not take seven days to get here. I explained my money is direct deposited and I have access to no money right now and I have kids. I called back today to see if there was any way to track the card so I can have an idea when it would be here and was told I could have had it FedExd to me but because I was given wrong info now I would have to wait until next Tuesday.

Nice people, but don't understand English in its entirety. If ALL of your money is tied up on this card and you lose it, you are flat broke for 2 weeks unless you have a card expedited at 15 bucks, to which might just be more of a hassle than having it sent out within the standard two weeks.

I called and spoke with 2 reps, 1 supervisor, and 1 Corporate Supervisor. None of which could help me. I am beyond irritated and unsatisfied with their customer service. I had pumped gas and they withdrew two transactions. One for the amount I pumped and one for an additional $75. This was 3 days ago and it still has not been put back on my card. When I called and asked what the delay was they blamed it on the merchant. I then called the merchant and was told they have no pending charges associated with my card. So I called back and spoke with another rep who then told me that yes they are the ones with the hold on my account but it will not be released for 10 days! 10 days!? Are you kidding me? For my own money to be released back into my account?! This is outrageous. Unacceptable. And completely unfair.

I purchased some clothes online with my MoneyCard and ended up not ever receiving them, so the clothing company refunded the purchase amount back onto my card. This is all plainly documented on the walmart money card site, but this was 2 months and at the very least 15 long phone conversations ago and I still don't have access to my money! I have spoke to numerous customer service reps and filed multiple cases and still NOTHING. 3 different "supervisors" have said that they see the error and will get it fixed, but they never have, and finally the last lady I spoke with was VERY rude and said there was no mistake on their part and I was just out my 100+ dollars. This has been a nightmare and BY FAR the worst customer service I have ever had to deal with. I am a single parent with 3 children and I assure you I can't afford to write off $100.

On Aug 24th there was charge from Motel 6 for 69.75 I believe. I called booking.com with a complaint. They made a 3 way call to motel 6 asking my money was deducted from my acct when the booking for the room was canceled. I was told my money would be returned. A week later I called booking.com again and ask my money had not received. They 3 way called motel 6 and all of a sudden they said they never charged my card. My dad died that week and the last thing I needed was this motel giving me a problem. I also had to rent another more expensive room for the night.

I got paid Friday the 9th of October, Direct Deposit to my Green Dot MoneyCard from Walmart. I took the money out for my rent and left the rest on the account. The next night I'm at work and I receive an email stating there is a block on my account for suspicious activity. I check my balance, and sure enough...$170 is missing from my account, leaving me with $60 and a blocked card. I live in Tennessee, all four of the false transactions happened in Houston, TX. ALL OF THEM AT A WALMART NONETHELESS. I open a dispute, and they inform me that this will take up to 10 business days (which will be 3 days before I get paid again) to get a response for my dispute number. On top of that, they said if the Walmart stores don't reply to the dispute in time...it could take up to an additional 35 DAYS to get the money back on my card!!!

I had money stolen off of my card. They contacted me about it. They issued me out a new card and told me I had to dispute the items that was not mine which was 5 items totaling 800.00, which I did dispute the items like they told me, and still won't give me my money back. Now I'm seeking legal action with an attorney to take them to Court so I can get my money back... I tried all ways and they refused, so now I'm taking it to court.

I have been trying to get a replacement card since September 18, 2016. I have had no luck. I have spoken to someone again on September 30, 2016 and got it shipped express delivery. But I called Fedex and they have no information whatsoever on the shipment to my address. I was suppose to receive the card on yesterday, but no luck again! This is making me late on my rent and all other bills! This is complete bullcrap!

I got this card around late March or early April. I never received the original personalized card, I just received an replacement this week. I had a problem with an transaction and made an claim. I thoroughly explained with representative the problem and he asked me to submit a form. I did it a few days later because I ordered an printout online to be shipped to my home. There was no communication or updates whatsoever throughout the process after form was submitted.

My card was due to expire in September of 2016. I called about the middle of September to let them know I had not received a new card. The associate advised me to wait until the last day of the month for the card. I did so. No card arrived. I called that day and an associate agreed to send me a card out expedited at a charge of $15.00. I told her I was not paying $15.00. After becoming irate they agreed to waive the $15.00 fee. She said it would arrive in three business days.

For months I have been unable to access my account via the website or text. I have called numerous times to each and every rep telling me there is no issue on their end... which clearly never solves my problem. Now I am trying to get the routing an acct number (which I have because I get direct deposit) and it says my acct does not have this feature... really!!! Really!!! So fed up with MoneyCard. I have had this card for yrs. I am looking for another prepaid comparable.

I bought the card two days ago from WalMart. Put 100.00 on it. Used it once. Now they have put a hold on my money that it took them 2 seconds to get but they need a copy of my driver's license and review for at least two days when I need my money. Do not buy this card.

So I opened up this card about a week ago so that I could use it to order online and cash my checks with the photo check cashing option as it is more convenient for me. I get paid every week and tried depositing both checks just as the instructions suggest, identical steps followed easily and both were rejected. This makes absolutely no sense to me so I called to get more info and the automated machine was unhelpful. I'm just trying to cash my paycheck with photo check option since direct deposit is not offered at my job. Any suggestions and help would be greatly appreciated.

Just fyi to all Walmart money prepaid card users: when your card expires they will not automatically mail you a new one. My card expired 9/30 and when I called 10/4 to find out why I hadn't received a new one I was told they didn't know why it hadn't been mailed out. I was told my funds wouldn't be accessible until the new card was received (7-10 business days). I was also told by 2 supervisors that overnighting the card wasn't possible. So if you need your money, like so many of us with prepaid cards do, start contacting them far in advance of your expiration date. Their "customer service" will not be able to help you.

I went to Advanced Auto and bought a seat cover for $21.19 and it was the wrong cover so I went back in and they returned my money to the Walmart MoneyCard I used. I checked my balance online and sure enough Walmart charged me twice. It was - transaction # and all after calling customer service and complaining with incompetent people I then checked my account an hour later. They now have 2 of the transactions with 1 transaction # charge and return. They have a different transaction # for the other and now have separated them making them looking like they are different transactions. I notice that there is several complaints of this same kind. We have to stick together as a people and not tolerate these thieves who happen to be millionaires. I'm going to an attorney tomorrow as well as out front of Walmart Supercenter store to let people know not to buy or support these people.

On August 31st I called customer service to report my card lost/stolen and thought a dispute was opened at that time. A week later when I called back I was told no a dispute was not opened, a new card had only been ordered and the dispute was then opened. I continued to call almost daily during the 10 business day dispute period to be treated very poorly by the so-called customer service department. I was hung-up on, transferred back to the main menu and never received several callbacks from supervisors as I had requested. At one point I received a call from the supervisor at corporate [from a restricted number] who stated she would look into it and call me back--this call never came either. I find it extremely ironic that when I called today the initial recording says, "You have been a loyal customer for 4 years... Happy Anniversary".

The sad part is they say there is a screen error and my balance shows $685.24 with Hertz rent a car returning my deposit of $407. Yet Walmart Money card says I have a zero balance and there is a screen Error. Everyday I run a check balance through text and shows my balance. Every day since 09/07/2016 my balance at walmartmoneycard.com shows $685.24. Conveniently there is an error. But in their favor. Go figure. I'm taking them to small claims court.

I reserved a hotel room on my card and paid for the room when I got there. I called Walmart MoneyCard after I had a pending payment for the hotel room for a week. They said it would be back on my card in two weeks but they never put it back. I have called them 4 times and they say did put it back but I have checked it 5 times and had others look at it too and they say the same thing. It was not put back in. They have even hung up the phone on me and had me on hold forever with no help.

I call Walmart Moneycard customer service. The problem was not being able to use my Moneycard on Walmart.com. So I called Walmart Moneycard to ask what is going on with the card. So I explain to whomever I was speaking to which she really was dumb or could not understand what I was explaining to her and I was told to call Walmart hotline. The problem was not being able to place a order on Walmart.com and it saying that my security code # on the back of the card is incorrect. Anyway tell me why I was connected to Walmart money gram?

I have been having a card for about two years now. It was just used as a back up at first but I now get my DD on it. I recently moved from the address that the card is tied to. After moving (at the beginning of this month) I realized my card was expiring at the end of the month. When I logged on to my account it said that the card had been sent out already. When I tried to report it not received, it said I had to wait two weeks. I waited the two weeks. I log on again and it says that since it was never returned it was sent to the right address and I would have to order another one. At this point it's late September. I checked with the people that live at my old address now and they said nothing came in. I stupidly had faith that Walmart sent it and waited. I check again... nothing.

I'm trying to get my account cleared since 2/21/16 and still can't get it resolved. On 2/21/16 I had a balance of 578.31 and on 3/10/16 they took a monthly fee of 3.00 and my new balance is 178.30. Can someone explain 578.31 - 3.00 is 178.30. I tried talking to customer service, the dispute department supervisors and they won't even take a dispute report because they said I don't have a merchant that I need to dispute. They don't speak English too well but they no have to be rude to me about my money that they stole. All they can say is the last transaction was on 2/21/16 and no charges after that until 3/10/16 for the 3.00 monthly service fee. I AM LOOKING INTO GETTING A ATTORNEY INVOLVED IN THIS BECAUSE THIS IS THEFT. I DON'T CARE IF THIS IS WALMART.

I signed up for the Walmart MoneyCard in August. I had my direct deposit going to it. I waited 2 weeks. Never received the card. Called customer service which by the way was very rude and unprofessional. She said she would send another one. Never received it. Went thru the same process a third time. Never received it so I closed the account. They said they would send a refund check within 2 weeks. Here it is 2 weeks still haven't received a check. Called back now. She's saying it's going to be another 2 weeks. It'll be October. Almost 3 months and I still haven't got my money. I have bills and kids to take care of. The representative told me I couldn't talk to a supervisor and there was nothing else she could do besides resend the check. Really considering on getting a lawyer now. This is ridiculous. Never again will I deal with this.

I lost the card that I had and I purchased another card. I was charged a fee when I purchased the card which I figured that I would. Then when I went to load cash on the card, they charged me ANOTHER FEE of $3.00. I asked why another fee. They told me to read my paperwork that I got with my card and it would say that I would be charged a fee. Well, guess what, there wasn't anything to indicate that I would be charged a $3.00 for loading cash. It said that a $3.00 fee would be charged for loading a check. It would be a check cashing fee. But nothing about a fee for loading cash. So, Walmart, why are you charging me a $3.00 fee for loading cash to this new card? I was NEVER charged a fee for loading cash to my old card. How about someone give me some answers because I am just about tired of "someone sticking it to us little people"?

I'm on vacation in the Philippines and I have tried to get cash of any ATM that has the Mastercard Logo but my transactions are cancelled always. Can you tell where in the Philippines I can use the card?

I purchased a prepaid card on September 24, 2016. I registered the card online. I proceeded to use the card only to get a message that the card used was unacceptable. I then log in to my account to be told "send in a picture ID". I did just that. Tried using the card again to be told I couldn't use the card. I then called the number on the back of the card and was told I have to wait 2 business days for the review team to finish their review. Okay that means I have to wait until Tuesday September 27, 2016 to find out if I can then use the card. I mean... really Walmart MoneyCard. It was not disclosed on your packaging that I may have to wait to have access to funds I loaded on your card. Because if so I would have never purchased "your" card. The purpose of purchasing the card was to have access to funds to be able to use the card. It's sad that I needed to make an emergency transaction to only be denied access to "my" funds.

I purchased a Wal-Mart Green Dot money card. I put $60 on it. I called the customer service number on back of card. Talked to a representative and asked them to put me on a spend down. Where instead of continuing use of card, it closes out once I use all the money. So I activated the original card in package. I tried to use it, but was told at a Wal-Mart supercenter customer service desk that I had to wait till I got my personalized card in the mail. 9-24-16 I received the personalized card. Called the number on card to activate it. It said the card number and the cvc number do not match. So I couldn't activate it. My money is still on it, but I can't use it.

I was required to cancel my card after my secondary card was lost. Then my new cards never arrived. Now I'm waiting for those cards. My checks are direct deposit. The CSR are no help whatsoever to help resolve any issues. What makes no sense, I can make payment to my accounts that had that card number but they said they canceled it and to destroy it. This is why you don't out service your customer service... You'll get bad reviews.

I have had my Walmart MoneyCard for years, a few bumps along the way but nothing major. I get my checks deposited every other week and no issue. I have been battling with the IRS for what seems like a life time for my 2015 return. I finally get a DDD for 9/28/2016 and just happened to be on Walmart MoneyCard website to see if it could be there early. I see in all caps that they are not receiving tax refund deposits after May 31st 2016. I called and the first person told me I was OK. So I thought until my phone rang two minutes later and it was someone else from there telling me I was misinformed and it would be rejected. According to all other sites I now have to wait 4-8 weeks to get a check in the mail. Why am I being punished because randomly this year I was pulled for an audit. I think when I get my checks I am closing this account and moving to a local bank.

Have had multiple issues with the running total never matching the available balance. However the latest issue is that for every transaction I do on the card, it gets subtracted double from the available balance while it is the "pending" status. Then when the transaction clears, the erroneously held money will reappear in "available balance". So for example if I originally had $100 in available balance, and then did a $20 purchase, my available balance will show as $60 instead of $80 until the transaction clears then the available balance mysteriously becomes $80 again. I've called numerous times and they cannot identify any problem. Mainly because by the time the IT department gets around to looking at it, the transaction has cleared so they don't see what I see. I have multiple screenshots though. I'm really sick of this. I think I will switch to another card. It's just not worth losing your money or having it tied up for days.

Customer beware. I got a Walmart MoneyCard, for some reason my identity did not pass, so they told me to send some very private documents. I have send the documents 3 times and they are using different excuses for not letting my use my card. There is something wrong here. I feel they just don't want me to spend the money I have on the card. I have send them the documentation 3 times already they say that they can't see well the papers and then they say they haven't receive anything. I do have proof of the documents being send and receive there. I won't recommend this card.

Walmart MoneyCard customer service is horrible. I made a payment online with my electric company and the transaction went through twice. I immediately called Walmart MoneyCard and the representative I spoke to told me the money would be back in my account in 8 days. He did not tell me I had to do anything. The money was not in my account in 8 days so, I called them. The lady I spoke to that day told me I should have disputed the charge with the electric company and as of that day they could also dispute the charge. So, I hung up with her and immediately disputed the charge with my electric company and within 1 hour they advised me they refused to return the money because a new bill came out the day before and they applied it to my new bill. Now, if the original rep I spoke to at Walmart MoneyCard told me to dispute my payment the first day I called I would have been able to get my money back from the electric company.

It all started when someone hacked my card. When I go to use my card it's declined so I call the number on the back of the card and the lady says "Oh we blocked it for unusual activity.” So now I've sent the dispute form with no response back. AND what’s worse is I requested a new card Sept 9. It's the 23rd so I call again because I need my money and they say "Oh we are mailing another one so wait another 7 days” which means Oct 4 I might have a card. That's almost a month just to receive a card. And no one is helpful that you speak to. They make you feel as if it's your fault that your card has not arrived. If anyone is thinking about using this card run in the other direction or else be prepared for the most inconvenient time of your life with a headache that is constant because these people do not care about you one bit.

I have had an open case for fraud since 8/27/16 in which one vendor took almost $400.00 from my card. I sent in the necessary dispute form paperwork to Walmart along with an email from the vendor noting that it would refund me the money. I have not gotten any response from Walmart. I am constantly hung up on and placed into the automated system without getting assistance. This is the poorest service that I have ever had with any debit card. This is the 2nd time my card has been compromised. I want my money back and there is no reason why I should not have my money returned to me when a vendor has 8 separate transactions in one day. I would never recommend this card due to the poor level of customer service.

I've been trying to withdraw money off my debit card for two days through an ATM as well as cash back from Walmart Money Center. I cannot get any cash off my card and I have bills that are due. The only thing customer service can say is that they are sorry but has no explanation nor time frame that the issue will be resolved. Is anyone else having this problem, if so do you guys know approximately how long it'll take before this issue is resolved.

I went to relax over the weekend to come home and went to check my account and it wasn't coming up right with what I had. My ending balance wasn't the same as my current balance - it was 300.00 lower. Went to call customer service and was told that's not we see on our end. So I took Pictures of my screen then I called back later to be told "Yes I see it" and she was going to turn it into IT support and I will get a email within 24 hrs and nothing so once again I called them back talked to Shawn # ** and he didn't see what I was.

I have the Walmart Moneycard for my Avon business and when people pay me with a check I try to photo deposit and all of them are declined. It is very upsetting and inconvenient for me and my clients. Why is this happening? Why is it not accepting any of my checks to be deposited by taking the picture? I am doing everything it is asking for. I have already called the Green Dot bank and Certegy and nothing is helping. Really upset with this!

I used my Walmart card over the weekend at the ATM and never got any money. Walmart still deducted the $100 plus an ATM fee. I never received any money! I have called several times and have yet to receive any assistance.

After direct deposit I transferred money to vault. Later that evening I tried to transfer a small amount back out to pay a necessary bill. In doing so the app kept failing so I went to online. To my surprise it told me that "too many transfers had been made". Now only one transfer was successful and the website even says that "you can transfer as often as you like" but it said "try again tomorrow". So I did and it still tells me the same thing.

So I applied for a Wal-Mart card online I received my direct deposit form but not my personal card. It's been about 3 weeks my check will be deposited Friday. I won't have access to my money until the Mystery Debit card comes. I have bought a second card with the hopes of being able to transfer my money, but when I call and ask I get no help and twice I have been hung up on. This is horrible customer service. I used to work for Wal-Mart distribution and this is not the Wal-Mart Culture.

I received money from another Walmart MoneyCard customer. I was unable to claim the money. There was no claim code in the message I received. I am very unhappy with this experience. Please fix right away.

I recently purchased a Walmart money card and have used it several times. It's easy to reload and make purchases with. One thing I really like is Walmart money card doesn't charge a fee every time you make a purchase like some other debit cards do. Thanks for a prepaid debit card that easy to reload and use with no hassle.

I was very happy with the Walmart Money Card through Green Dot, everything was fine, however last week our card was locked because we couldn't figure out what birthday was put in. I'm not sure how the birthday was put in wrong to begin with, but I have no clue what birthday was used. This wouldn't be a problem if we could find a human to discuss this issue with, however after many, many tries we are still not getting anywhere. I'm not sure what to do now, but it is really bad that there is no human to speak with to help us.

I have a Walmart prepaid debit card, one that I have had for about 4 or 5 years now. I've recently run into a HUGE problem and can’t seem to get any resolution. I am stressed to the max about it and completely at a standstill and lost for words. My Walmart MoneyCard has recently expired in August of 2016. The company is supposed to automatically generate a new card for you weeks before your card becomes invalid to use. Well they did not do so with my card. Once the end of August rolled around and I still had no card I contacted the company myself requesting a new card. That was on August 25th, 2016.

My card got blocked and I been trying get to a representative but all I get is the automated services. It keep saying my birthday I enter is incorrect and then hangs up. I need speak to someone but the automated services won't let me. It's so frustrating and I can't access my account or my card. I need help. To speak with someone other than the stupid automated bot. Walmart MoneyCard is making me mad.

I have my checks from work direct deposited on this Walmart MoneyCard. I get paid every week. I have not gotten paid in 3 weeks because they issued me 5 cards I never received. They verified the correct address every time. I never received a permanent card with my name on it and I have had this card for 2 months now. I called to get another card re-sent but was not told that it would deactivate my temporary card and I didn't think it would seeing how they had already re-sent 4 different cards but I was still able to use my temporary card.

So for the past few years I have had a Walmart MoneyCard account and have been using it faithfully. However twice now within 60 days I have been paid by my company and the funds are deposited into my account (trace from my company's bank confirms this), and yet Walmart MoneyCard doesn't show a deposit. Contact support and the non-English speaking person on the other end has no idea what I am talking about and I can't even understand them. In today's modern age of banking this should not even crop up for any bank, much less a multi-billion dollar a year company.

I noticed that numbers weren't adding up on the transactions on my card. More specifically, my transactions were all correct, but my balance listed in the transactions and the available balance were significantly different. I contacted customer service and was told that it was an IT issue and they would work to resolve it. I sent screenshots showing where I should've had the higher amount, including all transactions from the current period to the email they requested. They never contacted me, and every time I contacted them (often days between calls) I was passed from person to person and never given any real answers.

My card expires September 2016. Walmart mailed out a new card on September 2nd at the same time they deactivated my old card. I haven't been able to retrieve any of my money off of my card to pay bills, get groceries, get gas, etc since September 2nd. I have talked to several customer representatives when calling the number on the back of the card. I've even talked to supervisors and the district manager. I was told by a supervisor to wait for it to come until Wednesday September 14th. It is still not here. Today I talk to the district manager and he told me that if I wanted to close the account they could mail me a check for the balance on my card which would take at least two weeks to get the check or I could have them reissue me a card which would take another 2 weeks.

Walmart is holding my direct deposit. I would understand if it was the first one.. But I have multiple deposits from my employer with no problem... Not today... They just lost a Customer. Now I need to make sure I can get what's already in the account.

I had a Walmart debit card for a few years and in May of this year I closed my account and ask for a refund of my remaining balance so they told me it will take 2 weeks for me to get it. So I after 3 weeks and still no refund I tried contacting customer support and I could not get through to them because when you close your account they remove you from their system and there is no way to contact them other than by email. So I emailed them at the beginning of June to find out what's going on because I have not received my refund and they called me back within 2 days. So we figured the refund check was lost in the mail so they put a stop payment on that check and reissued me another one and told me it will take 10 days for me to receive the new check.

Well Aug. 21, 2016 I went to the new "neighborhood market" Wal-mart, and loaded $160 at the service desk, was handed my receipt and left the store, as usual. Maybe a week later, my wife goes to Lowe's to make a purchase for me with same card and it was declined, and she was embarrassed of course. After getting a polite earful from her I was totally confused. Checked receipt, everything is fine. Checked my account and I have a -$1.34 balance.

I called about a transaction I didn't recognize. I called customer care, they transferred me to another department. I explained what happened. The person on the phone cancelled my card and proceeded to tell me it would be 10 business days before I would have access to my money!!! She did this without asking if that's what I wanted. I could not understand her as she spoke broken English. The only remedy to the problem of me not having access to MY money is she can expedite it...which means I am still waiting to use my own money. This is not acceptable. I should have been advised of what she was doing before she did it and I should have been able to purchase a new card at Walmart and my money transferred. I have been using Walmart money card since it started and it seems like they do not appreciate their customers.

This issue was resolved by the tech dept shortly after my post. Although, I do not agree with an almost 24 hour turn around, I am happy that it was resolved so that I had access to my money when I needed it.

Complete crappie. Had to replace card 3rd times for charges unauthorized. They say my account has been compromised. I work hard for my paychecks for someone to fraud my account and they can't refund me my money. Every time I call they disconnect. There money transferred from my vault (savings) without authorization.