Walmart MoneyCard Reviews
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About Walmart MoneyCard
The Walmart MoneyCard is a prepaid banking card. The card includes a variety of features such as cash back rewards at Walmart.com, Walmart Fuel Stations and Walmart stores. The card has no fees at Walmart locations, and it has a mobile app that lets you track your purchases and deposit funds into your account.
- Cash back on Walmart purchases
- 2% APY annually
- Up to four free family accounts
- No fees only at Walmart locations
- Numerous fees
Walmart MoneyCard Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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Reviewed July 20, 2017
I have not had too many negative experiences with my MoneyCard. I love that I get my direct deposit a day early, however when I've had to call and speak with a representative, I could barely understand them and had to repeat myself many times.
Reviewed July 20, 2017
I am very pleased with Walmart MoneyCard. They are very expedient in resolving issues. The customer service department is courteous and friendly. My social security check is always on time. I would recommend this card to anyone seeking efficient service.
Hi Kathryn,
Thank you for taking the time to review your experience with us. We're so glad you are satisfied with the customer service you were provided. We value the opportunity to help people with their financial needs and do our best to offer alternatives to traditional banks. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
Been great. I got hacked twice. Bank caught once before they got money. Next time they reimbursed me. It has account number and routing. It's great on direct deposit. I would recommend this card to anyone. I like it too because you can't overdraw your account.
Hi Helen,
We're so happy to hear that you like your Walmart MoneyCard and appreciate your feedback. Feedback from wonderful customers such as yourself assists us in becoming better at what we do. We hope that you continue to enjoy your Walmart MoneyCard and all of its great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
This has been the best pay as you go card I have came across. I love how I can use it for direct deposit and was able to load MY tax refund to it. I never received the $25 promotion you guys had going but that is OK. I've recommend the card several times.
Reviewed July 20, 2017
I would like to have more options when it comes to being able to add money to my card. For instance a Wal-Mart to Wal-Mart option that allows the receiver to have it transferred directly to my card. There used to be an option where I could have someone else deposit money or transfer money directly to my card. It is far more convenient than having to receive a money order then put the money on my card.
Reviewed July 20, 2017
I love the easy use of the card. I however do not like the fee associated with it when I need to add money to my card in store. I have a direct deposit, so I don't see the need for the fee to add money to it. I don't mind the monthly fee as much, but the limited ATMS where it is free to get money out can be a pain sometimes.
Reviewed July 20, 2017
Good. No problems. Helps me keep track of where my money goes like that I can go back and see when bills were paid so I don't get over billed. Easy to use, friendly and no over charge fees to worry about. And would recommend to some one to help get their money on track.
Hi Ronald,
We appreciate your feedback. As with any business, the greatest advertising that any company can have is word of mouth from a satisfied customer. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features!
Green Dot Corporation
Reviewed July 20, 2017
There was at least 5 different times I was charged an ATM fee on a machine that the location came up on the app and also by texting. I opened tickets only to have them closed with no explanation. I was a customer for several years and I felt very disappointed that I was just ignored.
Reviewed July 20, 2017
I love Walmart MoneyCard. I feel like the online option is great and I don't have to pay a fee to use Walmart Money Center for withdrawing money. It would be nice if the ATM offered the same option at Walmart for Walmart MoneyCard holders as I shop at the Walmart on 401 E Capitol Dr and there are always lines at the register to purchase something and even at Money Center a very busy location. But anyway I'll take this service over a bank any day. No hidden fees or worrying about overdrafting. Just awesome. :) Keep up the good work.
Reviewed July 20, 2017
Use my card as my bank, it works perfectly for me and my needs. I do direct deposit and get paid 2 days earlier which is handy when money is tight. Like the vault too, helps to set aside money for the necessities.
Hi Veronica,
Great feedback! We’re so happy to hear that you’re enjoying your Walmart MoneyCard and hope that it continues to service your every need. Thanks again for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
Always easy to load card. Either at register or w/ customer service. Convenient. I'm always on the go and dont like lines at the bank. And I can use my card to reserve hotels and cars rentals. Convenient and easy for people on the go.
Reviewed July 20, 2017
I love this card. It allows me to get the part of my paycheck that I direct deposit into to post 2 days before my other bank acct. I have had no issues at all with the card or the service. The mobile app gets better and better with every update. With my direct deposit the card costs me absolutely nothing in fees.
Reviewed July 20, 2017
I like the convenience of the card, but it's not accepted for a lot of the online services I use like the App Store/Apple Pay or Uber. This is the only thing that is increasingly frustrating about the card. The main reason I need a card is for online payments and I keep having to hold my breath to see if a particular site will accept this particular card or not.
Hi Chance,
Please accept our apologies for the delay in resolving your concerns. We’d like to have a customer specialist follow up with you to see how we can help. We will contact you through the number that was provided to us by Consumer Affairs. We will be in touch shortly!
Thank you,Green Dot Corporation
Reviewed July 20, 2017
I had no cash, and I had to pay a bill so I looked up on the Walmart site and found out where I can find the logo to get cash from a ATM with non-payment for the service. I notice at all the credit unions carry the logo. So I was able to get the bill payed without paying a fee.
Reviewed July 20, 2017
I obviously like having my Walmart card because I've had one for years. There must be some disadvantage. So here it is: can't use it like a credit card for these surveys that pop up and you have to participate in the silver and gold. It's not honored. What's the point of having your name on it when anyone can be me for a day if they find my lost wallet. Also no credit reporting. At least how often it's active or something, otherwise once again why have name on it. Can't use in every situation.
Reviewed July 20, 2017
So far so good, no problems with it. Very satisfied with the service. Been very happy with how it has worked for me. Hope the service will be as good as it has been or better even. Very convenient to use & always reliable as well. Hope to keep using it for a while.
Hi Stacie,
We're so happy to hear that you like your Walmart MoneyCard and appreciate your feedback. Feedback from wonderful customers such as yourself assists us in becoming better at what we do. We hope that you continue to enjoy your Walmart MoneyCard and all of its great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
I haven't had any problem. Just don't like the fee... I am on a fixed income and I need every penny. Other than that I'm happy with my card... I also feel that there should be more MoneyPass ATMs. There isn't one where I live.
Reviewed July 20, 2017
The fact that when you reload your card at Walmart you are charged. When I withdrew money from ATM in Walmart I was charged. When you withdraw money from cashier you can only withdraw so much. I think like $200 whereas the ATM in the store is $300 and you get charged.
Reviewed July 20, 2017
I have really enjoyed my money card the past few years. It works anywhere and I have my checks direct deposited to it which in the recent past was an only option for a paycheck. I will continue to use the services and tell anyone I can about it, it's convenient to have.
We appreciate your positive feedback! We strive to make your Walmart MoneyCard experience as easy and convenient as possible. Your positive feedback helps us to recognize the work that we are doing well.
Thanks, Green Dot Corporation
Reviewed July 20, 2017
Love my card because I can buy online and it's easy to load money on my card and Wal-Mart center desk people are very helpful with the understanding of the the card. I would like to say thank you for selling the cards and at a very low cost. So again thank you.
Reviewed July 20, 2017
I love my card. I would recommend this. It is convenient and safe. ** This is my third card. I just wish that when your card expires you could just get another card without having to get a new one. Just keep the same number just new card.
Great feedback! Thank you for taking the time to communicate your concerns to us. We also thank you for your suggestion, we will forward it to the correct team.
Thanks, Green Dot Corporation
Reviewed July 20, 2017
Great card, use it all the time. Easy to set up, easy to use. Direct deposit is awesome, 2 days before and very quick transactions. Love customer service also. They're very helpful. Nice way of using card. My son has one. I've already talked 3 people at to get one.
Great feedback! We’re so happy to hear that you’re enjoying your Walmart MoneyCard and hope that it continues to service your every need. Thanks again for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
It is very efficient for me and helps me handle my business. All my expenses for personal and business. I use it when I travel and online. Have had this card for many years and it works for me with all that I need it for.
Sounds like you've got us all figured out! In fact, we do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Be sure to check out the Walmart MoneyCard app for easy access to manage your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your Walmart MoneyCard and all of it’s great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
I feel they should not charge a fee to reload card. Other than that I like the card. I like getting paid earlier. At least you do not charge a few to obtain your??? I wish there was a design you could pick instead of being all blue...
Reviewed July 20, 2017
The only thing I don't like is ordering from Walmart online pick up at store, you don't take my card. It really upset me because I can use it online at other stores. Everywhere but Walmart and it's a Walmart card.
Reviewed July 20, 2017
Overall I really like the card; I love how you can keep track of your purchases easily through the app and how you can keep tabs on your current balance. I also appreciate that there are is no overdrawing on the account. One frustration I do have with the card is that I would like to be able to use it at a gas pump; this may be exclusive to my area, but if I want to use the card at a gas station I have to prepay and then pump my gas. I would also like to use it for reservations and hotel rooms, but due to many of the policies of the hotels and restaurants themselves, I'm unable to use it. This isn't so much a reflection of the card as it is the policies of the establishments, though. If the card had a feature where you could use it in the same way you can use a secured credit card after a certain time period of showing responsible usage, I'd be very interested in that.
Reviewed July 20, 2017
Well I love my Walmart MoneyCard because I usually get paid 2 days before payday which makes my coworkers mad. I love my alerts telling me balances. Also, I love the fact of having online banking. I would recommend to my family and friends with most confidence. They would enjoy it as well.
We're so happy to hear that you like your Walmart MoneyCard. Mission Accomplished! We do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. We hope that you and your family continue to enjoy your Walmart MoneyCard and all of it's great features. Thanks again for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
This card has made it easy for me to manage my paycheck. I don't have to worry about overdrafts and I can easily deposit at any Walmart if I have cash. Downfall is the loading fee they charge of $3.00.
Reviewed July 20, 2017
Walmart MoneyCard is simple to use, and I love the customer service. I have never experienced great service with any other card. They are quick, nice and make everything easy. There are no waiting long periods of time to get an answer. Never have had any trouble with my card.
We appreciate your positive feedback! We hope that you continue to enjoy your Walmart MoneyCard and all of it’s great features.
Thank You, Green Dot Corporation
Reviewed July 20, 2017
I use this daily instead of a bank. I like that it doesn't overdrawn and that it is easy to deposit funds and can be used for direct deposit. The only thing I don't like is not being able to deposit a personal check from a friend, but overall my experience has been great. At times there have been issues where the total of my deposits weren't added correctly and I was charged the monthly fee in error but it was quickly rectified.
Reviewed July 20, 2017
The card is great and I love how I can save money every time and I would tell all my friends about this card and my family also. I really enjoy this card. This card is the best thing that's happen to me. I love how I get cash rewards every time I shop at Walmart or walmart.com.
We're excited to hear that you are happy with your Walmart MoneyCard! We truly value our cardholders, and always aim to provide the maximum customer experience. Your positive feedback helps us to recognize the work that we are doing well.
Thanks!
Green Dot Corporation
Reviewed July 20, 2017
I have used the MoneyCard as my primary check cashing direct depositing method. It's faster and as safe as my primary bank debit card. The only issue I may have is, the amount of money you're allowed to deposit or keep on the card. I think the amount should be limited to the amount of cash a person is allowed to carry on their person. Also the amount that is allowed to be withdrawn should be increased. Because the card is so versatile, my bank doesn't charge me a fee for atm usage. This is because of Walmart. I think the possibility of a Walmart chip card should be offered. Also if a person has a Walmart debit card, for say 4 years without abusing the services, such as over drafting, Walmart should offer a credit card. Also the Green Dot bank on the card should be changed so that there is actually a bank account with the card. I believe it's the best debit card on the market. Thanks Walmart.
Reviewed July 20, 2017
I loved that I was able to use direct deposit. I really like the rapid reload and how funds are available immediately after adding them. Friends were able to add money from other locations as well. Cash withdraw fees are decent. When using the Walmart MoneyCard you get charged a monthly $5.00 fee. At the end of the first year you get cash back rewards. That was really awesome!
Hi Chelsea,
Sounds like you've got us all figured out! In fact, we do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Be sure to check out the Walmart MoneyCard app for easy access to manage your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your Walmart MoneyCard and all of it’s great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
I would like to give you 5 stars but your text notifications are not currently working. I like the feature of being able to text and receive my current balance. Other than not being able to text my balance I enjoy the ease of using my account.
Reviewed July 20, 2017
I was excited when I saw this card advertised as 'no monthly fees'... Then after I get this card you began taking out a $5.00 monthly fee... I am now disappointed and disheartened by Walmart. I cannot recommend this card or this service because you blatantly lied to me about the 'no monthly fee'... I canceled my PayPal Prepay card with a $4.00 monthly fee to get this one because of your advertising it would be 'no fee'... If you want to make it right, stop charging me a monthly fee.
Reviewed July 20, 2017
Was charged double at a restaurant. Walmart MoneyCard said the money was placed back ($37... West End Grill). Saw several $265 deposits but never saw the ($37) deposit from Any Party. The lady from Green Dot told me that the money was placed back but I never saw it.
Hi Langston,
We attempted to contact you regarding your concern. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
This card gives you supreme power like a real credit card but less the interest and fees. So versatile and can be used just about anywhere. I just want to express here very satisfied I Am with it and all of my friends and family whom I referred are happy too. We are also able to transfer funds and send money to each other via this card.
Sounds like you've got us all figured out! In fact, we do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Be sure to check out the Walmart MoneyCard app for easy access to manage your personal info, account balance and more right at your fingertips. We hope that you and your family continue to enjoy your Walmart MoneyCard and all of it’s great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
Would be nice to have suspicious activity notified to me... I had an issue with money withdrawn at a place at a 7/11 that we don't have here... Appreciate the withdrawal and spending notice. Just don't feel that safe. Second time for me then have to cancel card and then notify all my automatic withdrawals my new card number...
Reviewed July 20, 2017
I use my Walmart MoneyCard everywhere. I even get my paychecks a day earlier. That helps out tons! Thanks Walmart MoneyCard. I am going to keep using this card to purchase things and pay bills. It's so easy I dont know why I didnt do it sooner. I would recommend this card to anybody.
Thank you! We appreciate your comment, a recommendation from a satisfied customer is the best compliment we can get!
Green Dot Corporation
Reviewed July 20, 2017
The Best. I have ever had no major problem. No problem at all, very helpful when I call concerning any payment. Customer service very Responsive to all questions asked. Thank you all. I use Walmart MoneyCard everywhere I go.
Great Feedback! We definitely appreciate your support and thank you for choosing Green Dot as your alternative to traditional banking.
Thank you, Green Dot Corporation
Reviewed July 20, 2017
I loved how quick you guys was able to fix my problem and how nice the lady was on the other end. It was quick and easy to get through to customer service. I had no problem understanding the lady who was providing my service call.
Thank you for taking the time to review your experience with us. We're so glad you are satisfied with the customer service you were provided. We value the opportunity to help people with their financial needs and do our best to offer alternatives to traditional banks. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
The card services are ok. I don't like that my balance shows on most of my purchases. I don't like that I can't change my spending limit for the day. I was stranded without gas one day because I had to pay all my bills and when I went to pay gas I was over my spending limit and customer service said they couldn't do anything about it.
Reviewed July 20, 2017
I have the card and app. The app is accurate and stays up to date with my transactions. Banking made simple for everyone. I would recommend to anyone. But I would suggest adding the chip technology. Everyone is aboard and it's more convenient and fast.
Great feedback! Thank you for taking the time to communicate your concerns to us. We also thank you for your suggestion, we will forward it to the correct team.
Thanks, Green Dot Corporation
Reviewed July 20, 2017
For the most part I like my card. I don't like that I have to go inside at gas stations or there is nowhere that I can go and withdraw cash i.e. a bank or teller somewhere. I've had mine for a year and it's been okay though.
Reviewed July 20, 2017
Card was fraudulently used to withdraw $700 over a month's time. Complaint form filed and after three weeks, money was recovered. As of today, we have not received the refund check because the account has been closed. Thanks!
Reviewed July 20, 2017
Awesome service people that work there are willing to help. If you have questions they are willing to answer your question. Help you find an item. They are willing to refund your money or let you exchange for another. I think the grocery are a little too high on their prices. If you spill something they are willing to clean it up for you.
Reviewed July 20, 2017
I have always had a great experience with my MoneyCard. I've only had problems a few times depositing money in a Wal-Mart store because of the type of check I was trying to deposit. It's been a great experience so far. I wish there was a way to use it as a checking account, however, so I can pay all my bills online!!
Reviewed July 20, 2017
The best prepaid card I ever had, love the customer service, easy-to-use. Thank you. No extra charge for overdraft is the best extra. Load fee is the best ever. I would recommend it to everyone I know. Best card ever. Thanks for all the perks that come with the card. I love it!
Sounds like you've got us all figured out! In fact, we do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Be sure to check out the Walmart MoneyCard app for easy access to manage your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your Walmart MoneyCard and all of it’s great features.
Thank you so much for being a loyal customer.
Reviewed July 20, 2017
I have been using Walmart MoneyCards for a long time and I am very satisfied. They are convenient especially when you have children in school or college or live in another state. Just go to Walmart and add money to the card and my children can use it immediately. Love! Love! Love!
We're excited to hear that you are happy with our services! We truly value our cardholders, and always aim to provide the maximum customer experience. Your positive feedback helps us to recognize the work that we are doing well. We hope that your and your family continue to enjoy your Walmart MoneyCard and all of its great features.
Thanks!
Green Dot Corporation
Reviewed July 20, 2017
I recently wanted a new card account for my wife and I to use for budgeting so I bought a new MoneyCard. It only allows two cards and cost $3 to load at Walmart. Why the difference and can I get the old type card anymore.
Reviewed July 20, 2017
According to the pack when I first got the card I was told that it was fee free to get cash off my card and to deposit money on it but now I'm charged for both. Website says I would get cash back for using at Walmart but still not received a penny.
Reviewed July 20, 2017
I absolutely love my card and my account. Everything is always accurate. I have had one problem but customer service got right on it and got it straight. Love, love, love it. Just wish my direct deposit was a couple of days ahead like some banks. Other than that no complaints.
Reviewed July 20, 2017
We've had this card for years and are now unable to text our card for the balance. It gives an error message now. Can someone fix this for our account? Otherwise this card would be a four or five star.
Reviewed July 20, 2017
I love this card! Keeps me from overdrafting as well as easy to use. I also like that stashing money option and that I accumulate cash back when using the card at Walmart. Also the fact that we get paid a day earlier through direct deposit is so convenient!
Hi Haydee,
Sounds like you've got us all figured out! In fact, we do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Be sure to check out the Walmart MoneyCard app for easy access to manage your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your Walmart MoneyCard and all of it’s great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
When I moved from NC to NY I used my card a couple of times and it locked up on me. Security wanted to see if it was me using it in NY State. My Daughter was surprised as well. She also said that was good security. I love my card.
Thank you for taking the time to review your experience with us. You're totally right! One of our top priorities is keeping all of your personal information safe and secure. We value the opportunity to help people with their financial needs and do our best to offer alternatives to traditional banks. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features.
Thank you,
Green Dot Corporation
Reviewed July 20, 2017
Everything is good. I love my Walmart MoneyCard and the fact you can stash money away. It's the best thing next to an actual bank account. I recommend the card to family and friends and even my children. The fact I can put money on their card and control their spending is a major plus.
Great feedback! We’re so happy to hear that you’re enjoying our app and hope that it continues to service your every need.
Thanks, Green Dot Corporation
Reviewed July 20, 2017
Using this card is fine!! It's the 3.00 fee charge I have to pay every week. My checks are direct deposited. Why should I have to pay 3.00 to withdraw my money!! Also the 3.00 fee that is charged if you don't maintain 1000 a month.
Reviewed July 20, 2017
I have been charged a $3 fee every time I add money to my card. When I purchased it, I was told (by a Walmart employee) that loading money to the card in Walmart would be free. I have spoken with the manager, who only tells me to "call the number on the card". BIG disappointment.
Hi Jenna,
Please accept our apologies for the delay in resolving your concerns. We’d like to have a customer specialist follow up with you to see how we can help. We will contact you through the number that was provided to us by Consumer Affairs. We will be in touch shortly!
Thank you,Green Dot Corporation
Reviewed July 20, 2017
While it is only subjective, it seems to me that Money Center ATMs are disappearing resulting in higher usage fees. This is driving me to consider other options. I picked the MoneyCard primarily because of the flexibility that Money Center + MoneyCard provided.
Reviewed July 20, 2017
I enjoy the card is able to be used as both a card and a check. One of the things I see sometimes as problem is you have to put $1000 a month on the card or you'll get charged $5. If someone has a part time job and has this card, they're losing $60 a year if they miss the requirement.
Reviewed July 20, 2017
I absolutely love my card. Especially since the vault feature has been added. I also like the fact that my boyfriend can have his own separate card with his name on it. I don't see any reason to change my card. I get my direct deposit a day early. I am a very extremely satisfied customer.
We're so happy to hear that you like your Walmart MoneyCard. Mission Accomplished! We do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. We hope that you and your family continue to enjoy your Walmart MoneyCard and all of it's great features.
Thanks again for being a loyal customer.
Reviewed July 20, 2017
I have been unable to set up auto deposit for payroll. I want to have my paycheck deposited to my card. Can't get info to do so. I would appreciate help with this. I would like to actually speak with someone because going to website is not working.
We would love to help. Please contact us at your earliest convenience. The number on back of your card is to our Customer Service department which is available 24/7.
Thanks, Green Dot Corporation
Reviewed July 20, 2017
I really like MoneyCard. It is convenient and not many fees. Easy access to do anything I need to do. Thanks for letting me be your customer. Customer service is great. People on the phone are nice and they explain things well. I do not have any problems using it in any store I need to shop with.
Sounds like you've got us all figured out! In fact, we do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Be sure to check out the Walmart MoneyCard app for easy access to manage your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your Walmart MoneyCard and all of it’s great features.
Thank you so much for being a loyal customer.
Reviewed July 20, 2017
I feel that you guys should allow us to deposit checks from the app. The blue card allows us to but the MoneyCard should also. Plus we should all receive the upcoming promotions that are happening. If I shop at Walmart I should also be able to get the cash back rewards system. Not just new customers.
Reviewed July 20, 2017
I really like using my Walmart MoneyCard and it's safe to use everywhere you go. The only thing I would like to see is cheaper rates for people like me that use my MoneyCard when I go to Mexico. Other than that it's great and have recommended to a lot of people and family members.
Great feedback! Thank you for taking the time to communicate your concerns to us. We also thank you for your suggestion, we will forward it to the correct team.
Thanks, Green Dot Corporation
Reviewed July 20, 2017
I've had my card over 3 years and keep owe 500 in vault and never won. I've gotten charged for things that shouldn't have gotten charged for. It's hard to get in contact with you guys when I have a issue. I have to cancel my whole card.
Hi Jamony,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you,Green Dot Corporation
Reviewed July 20, 2017
Well it’s good for saving my money but bad because I have to give $5 dollars and I don't use it just save plus the vault is kind of a sham because I didn't get no 25 dollars last month. I was hoping see I’m saving for a car so I could take my autistic son and daughter and granddaughter to their places of need and so I could get to work on time and not ride bike 14 miles a day 5 days a week. Well I say is good but not wishful.
Hi Yilverto,
Thanks for sharing your concerns with us and allowing us to reach out to you. Feel free to contact us if you have additional questions or concerns that you’d like to discuss.
Thank you,Green Dot Corporation
Reviewed July 20, 2017
I would recommend this card to my friends. I haven't had any problems with the card, I think with the card you shouldn't have to pay both atm fees. You should offer rewards with each year that you've had the card.
Reviewed July 20, 2017
I love my walmart visa card. Would not change anything well unless you want to add money... Lol. So I am going to say thank you so much for asking... I really love the website. I use it all the time...
Reviewed July 20, 2017
Overall pretty decent card. Only down fall is it just sucks that you need to pay a ATM fee and a fee on your card as well when using the ATM because not every store offers cash back. So that is a down fall. Good card to get your check on because it comes a few days earlier than your normal paycheck.
Reviewed July 20, 2017
Customer service in stores don't seem to know much about the card or how to best help you use it. Forget about going to a register to load it. And now I pay a fee even when cashing a check and loading it on the card, on top of my monthly fee?! I will just cash my checks from now on.
Hi Michelle,
We attempted to contact you regarding your concern. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thank you,Green Dot Corporation
Reviewed July 20, 2017
I have had the money card for many years and have nothing but a positive experience with it. I have direct deposit and it works like a charm. Very timely. MoneyCard has great notifications. We use this card every day.
We're so happy to hear that you like your Walmart MoneyCard and appreciate your feedback. Feedback from wonderful customers such as yourself assists us in becoming better at what we do. We hope that you continue to enjoy your Walmart MoneyCard and all of its great features. Thank you,
Green Dot Corporation
Reviewed July 20, 2017
It's useful for when we pay things online as everything else we pay in cash and we don't have a bank account with anyone. When we did I was hit with a fee that caused our rent to bounce. Haven't had that problem since ending my account.
Reviewed July 20, 2017
I enjoy having my black card. It's convenient and easy for me to have and inexpensive. It helps me in many ways because I don't have a bank account and I am physically disabled and it's easy for me to reload and pay my bills.
Thank you so much for the positive review. We're so glad we are able to assist you in your financial needs. Your business is greatly appreciated.
Green Dot Corporation
Reviewed July 20, 2017
I have had no problems and really like my experience since signing up for direct deposit. I have had my card for years. Started so I could have my tax refund deposited. I have recommended a friend to get one also. Just wish there were more no charge ATM locations.
Reviewed July 20, 2017
I input my card and the funds instantly go through to what I purchase, I think the fee amount is worth it. I used my MoneyCard on nerdy stuff like Yu-Gi-Oh cards from TCGplayer and eBay, I am positive that anyone else who would look at those sites will find it is well worth it to own their own Walmart MoneyCard.
Reviewed July 20, 2017
I love my MoneyCard. The only thing that I don't like is when I use my card I used to get a text message saying how much I spent and a balance. It doesn't do that anymore. I've called and they say they can't fix it.
Reviewed July 20, 2017
I have to say I'm satisfied overall with the ease of use of the card, I have no complaints thus far. Everything is thoroughly mapped out, accessible, understandable and pretty much dummy proof... I'm saving more money than I ever had with a traditional bank debit card.
We appreciate your feedback! We strive to make your Walmart MoneyCard experience as easy and convenient as possible. Your positive feedback helps us to recognize the work that we are doing well.
Thanks, Green Dot Corporation
Reviewed July 20, 2017
Love the Walmart MoneyCard. Super easy to use and super easy to reload. Super convenient and very reasonable. I would highly recommend this card to family and friends. Got it very fast in the mail once i reloaded it on the prepaid card. Very pleased with it.
We're so happy to hear that you like your Walmart MoneyCard and appreciate your feedback. Feedback from wonderful customers such as yourself assists us in becoming better at what we do. We hope that you continue to enjoy your Walmart MoneyCard and all of its great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
It's a pretty great card to have unless you need to file a dispute. You can guarantee you will never see your money again if your card is stolen. I had an experience where someone stole my card and used it to purchase at Walmart. Was not able to pay rent because the person stole 400 dollars. I tried to report this to the bank but they did nothing!
Hi Kevin,
We attempted to contact you regarding your concern. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I really like my prepaid Walmart MasterCard. Love that I have the option of putting as much money on it. Having it to pay bills on or offline. I tell everyone to get one. I can load my card anywhere at low case.
Whoo Hoo! We're excited to hear that you are happy with our services. Mission accomplished, and YES please spread the word! We can't keep all this good stuff to ourselves.
We appreciate you, Green Dot Corporation
Reviewed July 20, 2017
I really enjoy the direct deposit feature. It was very simple and easy to set up, and I get a text message notification whenever my money is deposited. Thank you Walmart for providing me with an alternative to traditional banking. I will definitely recommend this to family and friends.
We appreciate your feedback and the opportunity to be your alternative to traditional banking. We also thank you for your recommendation. A recommendation from a satisfied customer is the best compliment we can get!
Green Dot Corporation
Reviewed July 20, 2017
Love my debit card. No big bank fees. No worry of overdraft fees. $3.00 deposit at store is crazy. Do not like that. But everything else is fantastic. The direct deposit is fantastic also. There is no fee for this. You can order things off online. Also pay bills with it.
Reviewed July 20, 2017
Love this card, just wish there was incentive for using it, may be switching to a card that does in the future. I love the ease of use. I can use this anywhere on anything. Maybe you can change the withdrawal limit for people who have had the same card for a year or so?
Reviewed July 20, 2017
Should be like other cards where you get your money two days faster. Overall the card is OK. Just needs some improvements compared to other prepaid cards. Better features for the card like where you can stash your money like a savings.
Reviewed July 20, 2017
Excel so far. I have had my card just about a year and a half. I have not had any issues and love the early direct deposit. Customer service is great. Wish I could transfer between bank accounts. Overall, I'm satisfied. Also wish someone else could add money to your card for you without actually having to be there.
Reviewed July 20, 2017
My experience with you has been great and I love having this card. I have had problems and you customer service people were great with resolving my issues. I would recommend this card to everyone. I'm not sure what you could do to make anything easier. Everything is very people friendly and easy to use.
We're excited to hear that you are happy with our services! We truly value our cardholders, and always aim to provide the maximum customer experience. Your positive feedback helps us to recognize the work that we are doing well.
Thanks!
Green Dot Corporation
Reviewed July 20, 2017
I like it. But I would like a Visa card from Walmart. I have applied several times and still no. I can't understand why you won't approve me for it. I also don't understand why I don't get paid two days earlier like you all said I would. Otherwise than that I like using the card.
Reviewed July 20, 2017
I can never get help. I got married and still don't have a new card. Every time I have an issue if it ever gets resolved it takes forever. It is hard to understand the agents on the phone. I'm put on hold for long periods of time as if they are waiting for me to hang up.
Reviewed July 20, 2017
I love my Walmart MoneyCard!!! I have had it for a while and have never had any problems. I find it more convenient than a bank. I wish that more online sites used it. I have recommended the card to my family and friends.
Thank you so much for the positive review. We're so glad we are able to assist you in your financial needs. Your business is greatly appreciated.
Green Dot Corporation
Reviewed July 20, 2017
I had a few problems with my card couple months ago but I'm good with my card that I have. Otherwise then that I'm 3 star happy with my experience, I couldn't use it on May. I think it was on your guys side and I lost money and I couldn't pay bills when it went down for I don't know how long. But since it's been working after that I'm ok.
Reviewed July 20, 2017
The pros are you can get direct deposit and pay your bills. It beats having no debit card... The cons are that customer service sucks. Twice last year we had funds that were "inaccessible" and we're never given a reason why (we did get a $50 dollar credit for not being able to access our money for over a week). Due to an issue with stolen identity I was in the check system and unable to get a bank account. While that was being sorted out the Walmart MoneyCard was the only option. Now that we are back with an actual bank we no longer use the MoneyCard.
Reviewed July 20, 2017
I have had my card for years now. I was using texting as a way to check my balance. Recently the texting has been telling me it doesn't understand what I'm sending, I thought it was something that would be fixed but it's still like this. I really like my Walmart card however, I would like to see this small issue remedied.
Reviewed July 20, 2017
I really like the card. It convenient way to pay bills, shop online, put deposits on my rooms when I travel or just stash away a rainy day fund. Tried other pay as you go card and there’s tons of fee. This one is simple load fee and cheap monthly fee no hidden surprises.
Sounds like you've got us all figured out! In fact, we do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Be sure to check out the Walmart MoneyCard app for easy access to manage your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your Walmart MoneyCard and all of it’s great features.
Thank you,
Green Dot Corporation
Reviewed July 20, 2017
Your company does pretty well... Answers call fast, nice customer service, great situation solvers. Would definitely encourage others to get a card here with this company. As a matter of fact I recently applied for my second card. And my husband has one also. We are pleased.
Hello Feltonisha
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love my card and recommend it to everyone. Being in the military it's extremely convenient to be able to walk into any Wal-Mart in the country to make a deposit and the direct deposit has me being paid almost a week in advance of everyone else! Couldn't be happier with my card. I don't have to worry about overdraft fees ever! The only thing that could make it better would be if it reported to a credit agency.
Hello Michael,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Other than the monthly charge I really don't have an issue other than maybe if there were atms available to deposit checks or cash into said accounts. That would be nice to have made available for account holders but never have a problem with MoneyCard.
Reviewed July 20, 2017
Satisfaction with Walmart Money Card - I really enjoy this card. Especially my direct deposit arriving 2 days early. I prefer this instead of a traditional bank. I am having a small problem with receiving texts to my new number but I'm sure it will resolve in the near future.
Hello Renecial
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
In general, it all works out pretty well. The problem I have is that sometimes I cannot access my account online. I get an error message and it is inconvenient at times. Also, you guys shouldn't charge us to put money on the card. Otherwise, good experience.
Reviewed July 20, 2017
When I started with Walmart MoneyCard, I was so happy because I used to have my money on card by no longer than 12:45 pm one day ahead of the payday, then everything changed. No money until Friday morning and I didn't appreciate. I'm thinking of moving my accounts to some else faster.
Reviewed July 20, 2017
The card costs too much to use. To load my own money onto your card, you charge me $3.00. Then, there is a monthly fee of $5.00. So if I load my card 4x per month, that is $12.00 plus $5.00 fee equals $17.00 per month of my own money to use the WalMart Card. Not anymore, and no thank you. This is not a convenience, it is a rip-off.
Hi Candace,
We tried to contact you regarding your concerns with your card, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.
Thank you,Green Dot Corporation
Reviewed July 20, 2017
I absolutely couldn't ask for a better prepaid card. I love all the features it has as well. I get paid at least two days early and getting cash back for purchases I make at Walmart and Murphy gas stations.
Reviewed July 20, 2017
I was scammed by Green Dot and did not realize the card was financed through Green Dot. I regret paying 8.00 for 45.00 card. I will never use this card again. It is a ripoff & Green Dot scammed me out of $300.00. I am disgusted that Walmart does business with Green Dot. I am a regular Walmart shopper but due to this will NOT shop at Walmart again!
Hi Wendy,
We attempted to contact you regarding your concern. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
This card has been easy to use. I've enjoyed the service and the flexibility. Been using it for the past four or five years. Had some an issue with a skimmer on a gas station and the problem was taken care of immediately by Walmart. I highly recommend this card to anyone.
Thank you for taking the time to review your experience with us. We're so glad you are satisfied with the customer service you were provided. We value the opportunity to help people with their financial needs and do our best to offer alternatives to traditional banks. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
I love my card. Your customer service is horrible when you speak to someone. They are rude and not helpful at all. I am just thankful I dont need them a lot. When asking questions you can tell they are reading the answers. No compassion at all
Reviewed July 20, 2017
There has been no major issues that I have other than not keeping up with my card. And I'm good timing when I order a new one. I receive it very quickly. Also, the mobile and website is so easy for process that in no time everything is handle in very timely manner.
Great feedback! We’re so happy to hear that you’re enjoying your Walmart MoneyCard and hope that it continues to service your every need. Thanks again for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
I love my Walmart card. It convenient and helpful. Only thing I don't like is if you lose the card you have to wait 7 days to touch money you have in account for a new card to come in. But it's a great card. Thanks.
Hello Brandy
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
My check gets deposited at different times so you charge me a monthly fee. Other time you messed up my account and I couldn't pay my bills on time. Most times my check is deposited on time. I don't like being charged a fee to get the money off my card. I have a Walmart card and always go to Walmart to get money to pay my bills.
Reviewed July 20, 2017
I absolutely love that I can text for my balance, my history. It makes it a lot easier to find out my information without worrying if someone else can hear my balance or other info. This is literally the best card I've ever had, and I wouldn't have my money direct deposited on to any other card.
We appreciate your feedback. As with any business, the greatest advertising that any company can have is word of mouth from a satisfied customer. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features!
We appreciate you, Green Dot Corporation
Reviewed July 20, 2017
Love the option of stashing money. Also can use card anywhere. When it's time to pay the bills I can unstash and successfully pay all my bill with confidence. Thanks to the Walmart card. Good job Walmart and thank you.
Hello Michael
Thank you for providing such valuable feedback. We are so happy to hear that our Stash feature is assisting you with your financial needs. Please take advantage of all our online features that are there for your everyday needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love using the card. I've had it for at least 6 years now. It's very convenient and I don't have to worry about overdraft fees, but I do not like paying to deposit money on there or the recently added feature where the account balance can be seen on the bottom of some of my receipts. THE WORST FEATURE! Especially for safety purposes. It's nobody's business of how much is in my account. That needs to be removed immediately. We as the customers should have had the option of allowing that feature. Outside of those two issues, the card is great!
Reviewed July 20, 2017
I absolutely love my Walmart MoneyCard. It fast, easy and convenient to use and I get my pay faster which is always a plus with 5 children still at home and I can also pay my bills with the convenience online.
Hello Destini
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Poor customer service and lack of basic skills and knowledge of their job. They making me wait for my money AGAIN and it had been approved after 4 months of waiting. Now I to wait another 4 months. This had to be the worst experience EVER and rude workers.
Hi Joseph,
We tried to contact you regarding your concerns with your WalMart Moneycard, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.We look forward to hearing from you,
Green Dot Corporation
Reviewed July 20, 2017
I needed to set up a bank here and didn't want to have to break my work sleep schedule to do so, buying my card through Walmart got me a bank and saved me a cranky, tedious bank visit and several phone calls.
Hello Steven
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have always had a great experience with my Walmart MoneyCard. It is accepted everywhere I shop, even online shopping. My paycheck goes on every payday with no problems. Thank you Walmart! I hope to upgrade to the Walmart Visa card soon. Again thank you.
Hello William,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Card info being stolen!!! How in world can someone take my info and use it in another state? Along with my pin #. I am trying to get my money back right now. But no one is in hurry to help me. I live paycheck to paycheck!! So now I have no money!!! So for the next 2 weeks I will be broke while others are not. This is unbelievable!
Hi Kellie,
We see that your dispute case regarding this matter was resolved in your favor. We truly value your feedback. Please let us know if you require any additional assistance. We are here to help.
Thank you!Green Dot Corporation
Reviewed July 20, 2017
It makes getting my paycheck easier and since I shop at Wal-Mart at least once a week, it's convenient! I also like the ATM's that don't charge a fee. Being able to pay for money orders with my card is also a plus.
Hello Beverly
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love my card. It's better than having a checking account. There are no fees and the reps are always willing to help out. I would recommend this card to all my family and friends. I been a customer for years and they've always seemed to help out whenever I called.
Hello Lakisha,
Thank you for being our valued customer and your business over the years. We look forward to working with you for many more years to come. We value your business and thank you for your continued support. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I had tried to cancel a payment I made online and although the payment had not gone through, I changed my mind 10 minutes later and tried to cancel this payment. This process was ridiculously difficult and not easy in the least. Also why don't they have Apple Pay setup yet? Why is there no chip? There's zero security for all of my purchases. That needs to change ASAP if you want any kind of credibility.
Hi Theresa,
We attempted to contact you regarding your concern. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thank you!Green Dot Corporation
Reviewed July 20, 2017
I love my card. I love all of my features and the accessibility of funds. I do not like that I have to pay to reload my card but otherwise I have no complaints. I would like to have other ways to deposit funds quicker, mobile deposit that doesn't take so long or reload from another debit card.
Hello Christine,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I hate the excessive atm fees. I was charged by the atm and also by Walmart MoneyCard. Why the two fees I don't understand. I also don't understand the charge of 3.00 every time you load money to the card.
Hi Irma,
We attempted to contact you regarding your concern. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thank you,Green Dot Corporation
Reviewed July 20, 2017
I opened this account to serve as a secondary account for one of my two jobs direct deposits. It now serves both of my accounts. I'm very happy with the service, the accuracy of my transactions, and that I am able to receive my pay a day early on both jobs. I also like very much that all the transactions go through quickly and thoroughly. I have highly recommended this account card to friends and family!
Hello James
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
No problems with Walmart MoneyCard, I know when there is no money I can't use it... other than that I like using my debit card. I haven't had any problems using my debit card at any of the local Montana businesses... thank you having a Walmart MoneyCard.
Reviewed July 20, 2017
I have enjoyed the money card. I would have given a 5 star rate if it wasn't for the 3 dollar loading fee and the 5 dollar a month fee if you don't load more than a thousand dollars a month that makes this card a bit of an inconvenience and aggravating when having to load and be charged each time.
Hi Sahira,
We attempted to contact you regarding your concern. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
The card has changed our lives! Checking & savings restored dignity. Pre authorized checks help budget. The app is awesome too. It is easy to navigate. Direct deposits are simple and getting it early helps a lot with paying bills. The card is very easy to use everywhere.
Great feedback! We’re so happy to hear that you’re enjoying your Walmart MoneyCard and hope that it continues to service your every need. Thanks again for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
I have had nothing but good experience with your company. I just think it could use some different and better features. I have referred a dozen of my friends to your website to join your company. I appreciate that being able to get my paycheck direct deposit onto it.
Hello Shanon
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
It's great. Use it for online shopping and paying bills online. The only thing I don't like is the 3$ charge every month. Also wish I could load it for free at places other than Walmart. Other than that my experience has been great. Thanks.
Hello DeAnn,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Well so far my experience with the card have been good. I was greatly disappointed that the no charge to reload when cashing a check went away. I think if I'm already paying $3 to cash check I shouldn't have to pay another $3 to put my check on my card. But hey what can you do. Other than that the card is accepted where I need. No problems ever with my funds not being available. And I like the app where you can manage your account and stash and unstash money.
Hello Chaka,
Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
For some there was $200 taken out of my account by the card company. I called about the transaction and was told it would be returned to my card, it was their error. The $200 was never returned back to my card. When I call and ask about it I always get the same answer, "we are sorry for the issue and it will be returned to the card" but it never has been returned and it's going on a year now.
Please call our Customer Service department for tech support assistance, which can be reached through the number on the back of your card. Our Customer Service department is open 24 hours a day, seven days a week. We’re here to help!
Green Dot Corporation
Reviewed July 20, 2017
I love my Walmart card. I love the fact that I get paid two days prior. What I do not like is when trying to send money it doesn't give me an option to transfer to a bank or to a Walmart card to Walmart.
Hello Temeturcis
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
When making purchases, card declined, and money is on card and showing. Bill hassle sometimes. Card is convenient when working right. I have two, one for bills and personal. I supposed to receive text with balance, it takes 3 or more days to get right now, use to be a day at the latest.
Reviewed July 20, 2017
I like my card and have been with you a very long time but in the last year, my online after logging in will not display my account information on debit and credit. The direct deposit feature is great.
Hello Glenn,
We would like to thank you for your positive feedback. We’re sorry to hear that you’re having some concerns with our online service. Please visit our FAQ’s on the webpage to address your specific concern with our online service. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Paying $3 a month for the use prepaid card is ok as long as there's some kind of perk. Maybe some kind of point program for rewards. I'm even willing to pay a bit more if it's worth it. So I am considering looking into other options as far as prepaid cars.
Reviewed July 20, 2017
I haven't had any issues or problems whilst using this card. I live close by to a Walmart, so when I get off work, picking up items is a breeze. The reason why I bring up shopping at Walmart, is because with the Walmart card, you can earn money back for each purchase while shopping there. I think it's a great deal. I also like how when I make a purchase, no matter where from, my balance is immediately updated.
Hello Nicholas
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I use my Walmart card often. My only complaint would be the high price to waive the monthly fee! I however enjoy the ability to be able to send and receive money easily! I also enjoy getting cash back for some of my purchases!
Reviewed July 20, 2017
Having the Walmart MoneyCard is a great service. I'm unable to have a bank account due to credit problems. The card is honored everywhere and I trust Walmart. I love the cashback savings. I use it for travel, shopping and most importantly, I use it for direct deposit of my pay. I can transfer money easily and pay bills too.
Hello Sherry
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love my WalMart MoneyCard. It was a great resource when I was unable to get credit and needed a debit card in order to make online bill payment. It's easy to reload and very convenient. The Visa logo is accepted everywhere. And 24 hour customer service is great. I actually get to talk to a real person if I ever call. I do wish the actual card itself was a little bit more sturdy, maybe thicker plastic.
Hello Kimberly
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love the fact that I receive my pay 2 days sooner, the only thing that I don't like about the card is that it don't send accurate information to my email, and I never able to get text alerts, but other than that I have no complaints at all.
Reviewed July 20, 2017
I have not experienced anything bad since having the card. I love the option to pay bills directly from my card. The worst thing that has happened is the cashiers at Walmart not knowing how to load the card. I also don't like when the balance shows on the receipt from places other than Walmart.
Hello Rosemarie
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have the best experience with the Walmart card but I wish you could have a text number to keep track of my balance on the card then to have to call customer service or go online to check my balance... Other than that I'm satisfied.
Hello Ingrid,
Thank you for providing such valuable feedback. We encourage you to enroll into account alerts online and take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Haven't been able to get account info via text messaging in 2 solid weeks. Nobody who answers your help lines speak clear English. Tom thumb will not honor your card at their pumps, you have to go inside. Some places take double the money out till they get paid and then they put the difference back on your card.
Reviewed July 20, 2017
Have never had any problems with my account and I've had it for a few years now. I get my paycheck direct deposit and only thing I don't like is that I don't receive my money right at midnight like others receive it.
Hello Hilda
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Other than the monthly fee I love this card and never have problems. I can use it just about everywhere. No problems with ATMs or locating the nearest store to reload money and direct deposit comes a day early for me. I recommend it to all of my friends.
We appreciate your feedback. As with any business, the greatest advertising that any company can have is word of mouth from a satisfied customer. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features!
Green Dot Corporation
Reviewed July 20, 2017
The only ATM I found that doesn't charge me is in Walmart and it's never working. Last time I tried to use it the lady said they was going to be taking it out soon. OK so the point in selling Walmart cards and not have an ATM I can use is pointless especially when I get my paycheck direct deposited. I love my card except for that.
Hi Amy,
It was a pleasure speaking with you. Unfortunately, we were unable to assist you any further due to you not willing to provide any additional information regarding your account. Please contact the customer service number by dialing the number on the back of your card and following the prompts to reach a live agent for any additional assistance you need concerning this matter. We truly value your feedback and thank you for the opportunity for allowing us to attempt to address the concerns you shared.
Thank you!Green Dot Corporation
Reviewed July 20, 2017
This is best card. I just don't like the fees. Wish they can be lifted so I'm never in negative but I love this card and glad I chose this company over others. I'm able to order online, in stores, bus tickets and money stuff to which 210 goes to rent rest of money for support but TY for great services you give me.
Reviewed July 20, 2017
Not a lot of cashiers in South Laredo know how to allow me to debit my direct deposit out. They try to run it as gift card for 6 months now. I have to travel up north Laredo to get my money out for rent.
Reviewed July 20, 2017
I really like my Walmart MoneyCard. I've had it for a few years now. I think Walmart should offer a credit card for their department store based on my history with the MoneyCard. It's obvious based on my usage and deposits that I am quite capable and deserving of one.
Great feedback! Thank you for taking the time to communicate your concerns to us. We also thank you for your suggestion, we will forward it to the correct team.
Thanks, Green Dot Corporation
Reviewed July 20, 2017
I was told when I bought this card that I would earn cash back with it. I even called after getting the card to confirm that I will get cash back and I was told that I would. After calling customer service three times I was finally told this is not a cashback card. I wanted a cashback card and I was told that's what this was. I was sold this card under false pretense.
Hi Null,
Thank you for sharing your concerns with us. We'd like to have someone look into your account and discuss the issue with your Walmart Money card. We'll be in touch with you through the number provided to us by Consumer Affairs. Please private message us if there is a better phone number to reach you.
Thank you!Green Dot Corporation
Reviewed July 20, 2017
Have good experience with my card. Only thing I don't like is the service charge each month that's 3 dollars. I could use it. Works everywhere. Love the fact that I got texts from the card saying what I have left and what been deposited each day.
We're so happy to hear that you like your Walmart MoneyCard. Mission Accomplished! We truly value our cardholders and aim to provide the maximum customer experience. We hope that you and your family continue to enjoy your Walmart MoneyCard experience.
Thank you,
Green Dot Corporation
Reviewed July 20, 2017
I pay my car note off my Walmart. You all take four days to release it. By then I'm thinking my note is paid. Then to find out I have spent the money. Why is it not released the same day. Like if I swipe.
Hi Janet,
We tried to contact you regarding your concerns with your Walmart MoneyCard, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards a resolution of your concern. When you have a free moment, please contact us directly so that we may assist you further. We look forward to hearing from you!
Green Dot Corporation
Reviewed July 20, 2017
Amazing system! Wish I would have known about this years ago! So easy to do online banking and easier still to track my expenses! Just recently won an award drawing, only $25, but it felt great to know that those things exist that we can win something of true value! Not to mention I get paid several days early! Fantastic!!! Keep up the great work!
Hello Bryce,
Thank you for being our valued customer and we appreciate your business. Thank you for your feedback on what features have worked best for you and your personal needs. Please know that we now offer ACH/ Electronic Payment for your convenience via your smart phone, tablet or home computer. We would like to encourage you to take advantage of our online features. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I cannot figure this out. Why why would you charge 3.00 to load MY own money? You can make money on the card and other ways. Plus we shop at your stores. Atm cash withdrawal and again it's my money.
Reviewed July 20, 2017
I have had a great experience with my money card. I am able to use it all retail stores and online. It is easy to add money to. I am also able to check my balance by either calling the toll free number or going to my online account. I glad I purchased this card.
Hello Loretta,
Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
When I got the card I was told I would get cash back and now I'm told my card does not qualify. So now I have to get an additional card just to get the cash back that I was told about in the beginning. There is always issues with transferring money from the vault back to my account.
Reviewed July 20, 2017
It's been a great card. Easy to use, no major issues using to anywhere. Love that I can personalize it. Only issue was trying to get along with it and pay a bill over the phone because it's considered prepaid. It's also great to get paid early. I liked renewing it and getting to renewed for multiple years as well.
We appreciate your feedback. As with any business, the greatest advertising that any company can have is word of mouth from a satisfied customer. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features!
Green Dot Corporation
Reviewed July 20, 2017
I got this Walmart card as a birthday gift from my daughter years ago. She passed away the day after Thanksgiving, 2016 from brain cancer. I will keep this card always as it was from her. I use this card when I want to order online. I fill it as I need to. I love having this card, I would recommend it highly.
Hello Ann
First and foremost, on behalf of the Green Dot Corporation please accept our sincere condolences for your loss. Thank you for providing such valuable feedback. We are so touched to hear that our product holds so much sentimental value to you. You will be in our thoughts. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I think the dispute transaction could be worked on more efficiently like a regular bank card. I got transferred to someone who just passed off to a automated system and didn't really help me. Horrible service! If you guys could fix how you guys do the dispute process it would be great.
Hello Stephanie,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I have been pleased with MoneyCard. Whatever I've needed has been easy to do. I have direct deposit and it has never failed to be there when it needs to. I will continue to use this method because it works for me. I have Walmart near to me. So access is easy.
Hello Susan
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I love my Walmart MoneyCard... I've had it about 8 years and it's simple to load use and get your balance. Made life a little easier for me and that makes me happy. I also just got direct deposit and I now get my check 2 days earlier than normal.
Hello Tami
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
The Walmart MoneyCard is great! I have my paycheck direct deposited, there are never fees and I get notifications for any transactions. This is a great option for people who are tired of banks charging fees in top of fees.
Hello Cassondra
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Very easy to deal. Love that it's there when I need it. Hope it never stops! We have direct deposit from my husband's job which make this very convenient. Hard when banks want so much from you. When this does not require all of that. We love our card and account. THANK YOU!
Hello Stormi
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I am not allowed to photo deposit which is crap. Not sure why and they can't give me specific reason! No way to cash certain checks and why would you deny me adding funds!!! Makes absolutely no sense!!! I will be getting rid of this card as soon as I can due to this!
Hi Kim,
We attempted to contact you regarding your concern. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 20, 2017
I am done with this service. I tried on different occasions to submit my checks made out to me through the mobile app and all were rejected. Other than that, it's good for those who can't get a bank account.
Hi Latrice,
Thanks for sharing your concerns with us and allowing us to reach out to you.
Thank you!Green Dot Corporation
Reviewed July 20, 2017
I feel if come into Walmart to load money on my Walmart card, I should not have to pay a $3 fee every time because I don't with my Bluebird card. Fees to load is free. I grocery shop there as well and having to pay fees is not fair to me. Also, I have used at Walmart and have been charged a fee. Why is that???
Reviewed July 20, 2017
Only thing I don't like is the fact that I never get notified when my monthly fee is due. I would like to be notified at least one week ahead of time so that I may be able to add the money instead of going into the negative.
Reviewed July 20, 2017
Easy to use as a regular card. I really enjoy having it because when on trips it's convenient to use instead of carrying cash around to have it stolen. The Wal-Mart card is easy to refill when you need to add money to it and it don't cost nothing to add money on the card.
Sounds like you've got us all figured out! In fact, we do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Be sure to check out the Walmart MoneyCard app for easy access to manage your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your Walmart MoneyCard and all of it’s great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
Have had a good experience with my Walmart MoneyCard. But doesn't like that I've tried to dispute a transaction and y'all haven't done anything about it. I like the vault and cash back. And like that I get paycheck direct deposit I get it two days early.
Reviewed July 20, 2017
I've never really had anything bad to say about using the car. It's been a great asset to me. When lost I did have to call and let them know that I had two charges that were unauthorized and it takes two weeks to get a new card or up too. This is kind of an inconvenience because most people get paid bi-weekly and if I have a card that has money on it that I don't have it creates an issue. That would be my only concern is to get the cards out quicker. Other than that it's a wonderful card. I've recommended it to all of my friends and they have also gotten one. Thanks for a great product and great customer service. It's much appreciated.
Reviewed July 20, 2017
I receive my money 2 to 4 days early. And being on disability that means a lot. I also like earning cash back at Walmart. Keep it up guys good work. Refilling the card is easy and well worth the fee you charge. I will continue being a satisfied customer.
Hello Doug
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I like my card... But think charging ME to use my own money every month is wrong. My fee is about $5.00 and that’s $60 a year. Imagine how much money that will add up to considering thousands of people have cards. Come on Walmart. Seriously?
Reviewed July 20, 2017
I love the convenience of the card. I wish it would offer a chip seeing as though a lot of places are going chip only. I also think the vault should be available to existing card holders. I don't want to have to get a new car for the feature when it wasn't available when I originally got the card.
Reviewed July 20, 2017
Overall my experience with MoneyCard has been mostly positive. I did have an experience with a dispute on my account that was never heard from. I never heard anything. I never received any further information. No email no call back or anything regarding a dispute on my account and I was really disappointed at the lack of response that I got when I really needed some help. Other than that that has been not only negative experience but they do need to work more on their customer service skills when it comes to things of that nature because if you tell someone you going to get back with them in the time frame you should do that. If you tell someone you're going to call them or email them within the time frame they really need to follow through with that because it leads to people not trusting them there for not trusting in the MoneyCard in the services that it can offer. Thank you very much for your consideration.
Reviewed July 20, 2017
I love having my check direct deposited monthly on my card. Very easy to access and no worries. And to also have it reloaded for no fee every month is even better! Never have to worry. And lots of places takes this type of card so you can use it just about anywhere.
We appreciate your feedback. As with any business, the greatest advertising that any company can have is word of mouth from a satisfied customer. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features!
Green Dot Corporation
Reviewed July 20, 2017
Very good. Never had an issue with this card. Direct deposits were always correct. Great service, great fees. Good prepaid visa. Would recommend to everyone. Cannot think of any more to say. Great overall rating. Yes try try. Easy to load and take money off.
Whoo Hoo! We're excited to hear that you are happy with your Walmart MoneyCard. Mission accomplished, and YES please spread the word! We can't keep all this good stuff to ourselves :)
We appreciate you, Green Dot Corporation
Reviewed July 20, 2017
I love my card. I can use it anywhere and I feel safe using the card. I have never had any issues with my card or this company. We have our income direct deposited. It works well for our family. The only issue we have is we could use more than 2 cards for our account.
Great feedback! We’re so happy to hear that you’re enjoying your Walmart MoneyCard and hope that it continues to service your every need. Thanks again for being a loyal customer.
Green Dot Corporation
Reviewed July 20, 2017
Currently there is no option to stop receiving your emails soliciting me for other services. For one thing I already have the services it's soliciting. Also it would be great if the security chip were on the cards like all the other reputable financial institutions have on their debit cards. But more than anything please stop emailing me and alerting me for things I didn't sign up or receive notifications for.
Reviewed July 20, 2017
So far the MoneyCard has been working well for me. I like getting my direct deposit a day earlier and I haven't had any trouble using it yet. Would be nice if there were more personalized options for the card.
We're so happy to hear that you like your Walmart MoneyCard and appreciate your feedback. Mission Accomplished! Customizing your card can be done via the Walmarymoneycard.com website, using the Create Your Own Card feature.
Thank you,
Green Dot Corporation
Reviewed July 20, 2017
I love my card. We use it every two weeks and it works great. Also love the bonus money with it. Thank you very much. Also would love if there was a $10 over draw limit because some days we need a little more money. That would help families like us. We have a kid and more on the way.
Great feedback! Thank you for taking the time to communicate your concerns to us. We also thank you for your suggestion, we will forward it to the correct team.
Thanks, Green Dot Corporation
Reviewed July 20, 2017
I've had this card for I don't know five, six, seven, eight, nine years and it's been a great card very good service. I would definitely and I do tell others about the Card. This card really helps me a lot in my performance of my business to pay my bills as well as allow me to store money with them.
Hello Edwin,
Thank you for being our valued customer and your business over the years. We look forward to working with you for many more years to come. We value your business and thank you for your continued support. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
Walmart Prepaid Debit Card is the best banking I have ever had. It's easy to keep up with my money, easy to check my balance. And it is super easy for paying my bills. To me it is fail safe because I can look up my account on-line at any time that is convenient for me.
Hello Gayle,
Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
I enjoy having the card but I also hate it because I get charge $3.00 to put my own money on my own card and it makes it a hassle to even add money without direct deposit. Charging me for my own money is ridiculous. People work hard for money and we get charge 5.00 a month plus 3.00 to add money without direct deposit when I can go to any bank and deposit money in my account for free.
Reviewed July 20, 2017
It's a convenient debit card. I've had it for 3 years now and my card info was stolen 3 times. I'd say Walmart should focus on better card security, but other than that I've had no issues. Customer service has been somewhat prompt, but accent of employees sometimes are difficult to understand.
Reviewed July 20, 2017
I like the fact that I get paid 2 days earlier with this card but I feel as if some of the fees should be waived since we get so much coming in and out of this account. If we take money out of a atm we get charged 2 -3 from the atm and another 2.50 from the Walmart card etc.
Reviewed July 20, 2017
I have been very disappointed with the Walmart MoneyCard customer service. One representative canceled my bank card without me asking, and I couldn't put gas in my car. The manager said it was nothing he could do that I had to wait for a new card.
Hello Ayahana,
Our records show that you spoke with a supervisor from our office regarding your issue with your Walmart Money. We are glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!Green Dot Corporation
Reviewed July 20, 2017
This card makes my life easier. I never have had a problem with it and I always get my check 2 days early which helps a lot. Customer service is always nice and I love the saving option. It helps a lot.
Hello Richard
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 20, 2017
It's funny how I can cancel an online order, money is held back for that order but it doesn't get released back to me at times. Decided to have paper checks at work instead of it go here so I know I'll get paid.
Reviewed July 17, 2017
Tried all the numbers. I got 2 foreign people I had trouble understanding. They were not helpful. Highly stressful. The one kept saying "Okay okay okay." You need actual Americans that we can communicate with. I still haven't got my situation taken care of.
Hi Scott,
We attempted to contact you regarding your concern. If you still require assistance, please contact us directly. We are here to help.
Thank you,Green Dot Corporation
Reviewed July 16, 2017
When I went to check my balance and it told me to put in my last 4 digits it kept saying "invalid number". I know I have money in the account I went today to put money on the card. I was able to buy car parts, but not able to pay off my Apple Store debt.
Hi Jacob,
We tried to contact you regarding your concerns with your Wal-Mart Money Card, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards a resolution of your concern. When you have a free moment, please contact us directly so that we may assist you further.We look forward to hearing from you!
Green Dot Corporation
Reviewed July 15, 2017
On 6/29/2017 had my online log-in changed, 2 transfers of all of my money onto someone else's Walmart card and called immediately after I read the emails of these transactions. They cancelled my card and said they would look into it. I received no email, regular mail, phone calls or anything saying they were looking into it. I live in Ohio and the thief had an up address in Florida. I had just paid bills that bounced.
When I called asking then of an accounting to clean up this mess they would not give it to me nor have I received it in mail as requested. The phone number is impossible as my account had been shut done and takes forever to get a human overseas that is not equipped to handle this situation. They claim they can't see anything of the investigation and can provide no help. I have been without money for over two weeks. I have never lost the card nor use a pc or save my log-in info to prevent security breaches. They told me the only prevention is cutting up card AFTER someone steals!! This is insanity!!!
Hi Michelle,
We attempted to contact you regarding your concern. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thank you,Green Dot Corporation
Reviewed July 14, 2017
My account was hacked & more than $720 fraudulent charges were made on my account as soon as my Social Security disability checks were deposited. The charges were made to my Walmart Money Card at the beginning of the month. I filed a dispute by file by phone as soon as I noticed the charges. Then I followed up ASAP with the required dispute form. I was told I would hear back within 10 business days or less. The 11 charges were made in Walmart stores & other retailers in Virginia and California cities that I haven't ever visited. I was told I could possibly stop some of the pending charges so I researched those places and charges to no avail. The 10 days are up & now I've been told the matter is still being investigated.
I'm upset, angry & frustrated because I've read there is many issues of fraud with Walmart prepaid debit cards. I've also read it can be a long process & then the funds may not be refunded because there is little to no protection to the consumer in these cases!!! I'm a loyal Walmart customer and I considered this debit card to be reputable business to have my disability funds made via direct deposited monthly. I'm at the end of my rope because this is all the money my family depends upon to live. I'm in dire need of my money to pay BILLS & my family to eat this month!!! This is an outrage and I need this matter to be resolved as soon as possible. I have done everything required for the dispute resolution. I have called multiple times to follow up and I have been given a lot of information. So it hard to determine what is the truth. The bottom line is I need the funds returned to my account as soon as possible or my family will be in dire straits.
Original Review: July 14, 2017
I had a charge for over $200 show up and suddenly everything is automated when I call. I've had this card for five years, but this is making me feel like I've been robbed. Looks like it's time to close this acct and move on. I refuse to put my money somewhere that has no customer service.
Hi Charles,
It was a pleasure speaking with you earlier today. We are glad that we were able to address the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you,Green Dot Corporation
Reviewed July 14, 2017
I have used the card for about two months now and it is working good for me. Because this is my payroll check I was skeptical at first but it is working quite well. It is a lot easier than trips to the bank and because I am an avid Walmart shopper it's a lot more fun.
Hello Dona,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 13, 2017
You all are a joke of a company. I called to request a replacement card after I misplaced my card. After the 7th business (because you only offer expedited shipping once someone calls and goes off) day I called to report I had not received my replacement card. I was told by the first lying agent that she guaranteed I would receive the card the next day. She even confirmed the shipping address. The next day comes I do not receive the card. I call and I was informed that the prior day the card was returned because the address. Which is really weird because my mail has never been returned, and the previous agent didn't mention this and remember she confirmed my address.
The second lying agent proceeds to tell me that she cant do anything because another card has already been sent out. I asked why would you send out a card to an address that is supposedly returning mail. That makes a lot of sense. I said at this point I would like a manager. She tells me there are no managers around and she will have one call me back in 4 hours. Anna ** even gave me a callback ticket number (I state her last name because I was told by a manager that they are prohibited from giving last names). The next day while I'm working the manager finally calls me back (clearly over 4 hours) and the call comes through while I'm working.
I call back and get a 3rd lying agent. This liar was actually a little helpful. She was actually able to FedEx a card with 3 day shipping figures, and promised another supervisor would call me in 2 hours, and stated she would call me and provide me with the tracking number for my new card. Guess what... No supervisor call, and no tracking number call. I called back today because at this point I just want the tracking number so I can verify my card is coming because these people clearly cannot be trusted, and I am definitely closing this account once I receive my card. Another lying agent says, "No we cant give you a tracking number, and the supervisor will call you in 30 minutes." 1 hour later no call (figures).
I call back and guess who answers. An account supervisor Edward (employee ID **). I explain my frustration to Edward, and request my money be sent to Walmart pick up so I can just end this. Of course that's not an option. I asked for a tracking number, nope no tracking number. And guess what the turn around time to receive the new card from Fedex is. Not 3 days it's 5 days per Edward. So now I'm PISSED. I've been BS'd for a week, and waiting for my card for a week. I ask Edward to stop saying he is sorry because they don't care. If they cared a manager would have called me back like they were supposed to. I asked Edward how do we resolve this issue. This liar says, "We can send you a refund."
Now 1st of all you can get my card here the right way why would I want you to send me a check. 2nd of all why would you offer to send me a check if my card is coming in 5 days. The check will be here well after. That makes absolutely NO SENSE. Edward begins to get an attitude and tells me that it's my opinion that they are all liars and unhelpful. No these are facts. The proof is in the last 3 days. I asked Edward for the name of his manager or someone that I could complain to because I have been a customer for 1 year with this card and 2 years with another card. I enjoy the perks but hate dealing with customer service because they are NEVER HELPFUL.
Edward told me to call the number on the back of the card to complain. REALLY...THAT'S JUST CALLING YOU BACK. UGH... Then he says go to the website... OK so I ask, "So you're telling me there is no way to talk to someone." He says no. This is why I am writing this long statement. I doubt anyone from the company responds, because God forbid you all take responsibility for your actions, and provide a resolution for a problem. I will never again do business with you all. And I hope that others look at this and second guess going into business with you all. You all are unprofessional and unhelpful.
Hi Precia,
We tried to contact you regarding your concerns with your WalmartMoney card, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.
Thank you,Green Dot Corporation
Reviewed July 13, 2017
Card works well. The daily text message balance reminders seem slow and not as accurate as could be. Also the reminders would be more efficient if they were sent at the same time everyday. Overall good card with direct deposit and daily reminders being most desirable.
Hello Nicholas,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 12, 2017
I like that you get paid 2 days early but I don't like the fact that not all transaction are not processed right away. But overall I love the card and rewards you get for using the card. Also I like the fact that you don't get charged a monthly fee with direct deposit.
Hello Monique
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 9, 2017
Called MoneyCard regarding the unauthorized charge by Microsoft. Microsoft stated MoneyCard would have to. Been 3 weeks now and no refund, but they sent out a new card quickly. Keep saying they can't reach Microsoft. I ask for number for corporate, won't give to me. Rep kept arguing with me for 15 minutes. Then put me on a forever hold, came to phone and said she was transferring me to supervise and never transferred me. Waiting on phone for additional 30 minutes for a supervisor.
Hi Sherry,
We tried to contact you regarding your concerns with your WalMart Money Card, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards a resolution of your concern. When you have a free moment, please contact us directly so that we may assist you further.We look forward to hearing from you!
Green Dot Corporation
Reviewed July 9, 2017
I have been using Walmart money card for over 3 years and never had any issues. Up until now, this card has been 5 stars but as of July 5th my whole world changed when I tried to make a purchase on Amazon and received several payment decline emails. Because I keep the bulk of my money on this card, I knew there was a mistake so I tried to log onto my account but was unable to. Finally, I changed the password and found my balance was $0 and my vault that once had $1,000 now had $8. At 10am on July 5th I received an email that my available balance was over $1700. So in total they robbed me of over $2700 by changing my log in info, my email and transferring my money without walmart even flagging this as suspicious. I am horrified to use any type of bank system now and am scared just thinking about someone having my information all because I relied on walmart to protect my identity and money.
Hi Christina,
We attempted to contact you regarding your concern. If you still require assistance, please contact us. We are here to help.
Thank you!Green Dot Corporation
Reviewed July 9, 2017
I got two cards at the same time from Green Dot. Yours and GoBank. I think I will be canceling this one. What attracted me to this card was the lower fee and Walmart cash back but it's not keeping track of my deposits and still charging me the $5 fee. Also I don't shop at Walmart that much. I tried contacting support and they just said I was charged for not meeting the minimum. Whatever.
Reviewed July 9, 2017
The only real complaint that I have is I have not received my bonus money from setting up tax return deposit and my direct deposit from work. Can you help me? It would help me tremendously if I can also be able to talk to a live a person cause there was a recent charge. I'm sure I used my card.
Hi Lester,
We tried to contact you regarding your concerns with your Walmart Card, but was unable to reach you. When you have a free moment, please contact us directly at the number provided to you so that we may assist you further. We look forward to hearing from you!
Green Dot Corporation
Reviewed July 9, 2017
I have had my Walmart money card for a very long time and, until now, have not had any problems. However, this time it has been a pain. I called on July 2, 2017 because there was a pending transaction that had already been taken out of my card. I tried to explain to them that it had already been taken out and they even saw where it was taken out. But because they saw when an order was place with WalMart.com they would not cancel the transaction. I spent 2 days trying to get this transaction cancelled. Even before this the card balance was different than the transaction balance. They told me that it would "even" out when the transaction that was pending would be credited back. They told me the balance would be $117.46 on my card after that. I argued with these people and argued with them that they were looking at the account wrong. They told me that "I" was "wrong" and they knew what they were doing.
I have argued with them for the last week now and I was told that they knew what it should be and, again, that I was wrong. After adding all the debits and credits, I had a balance of $55.82 (I think that was the total that I got). Again, I told them what I had calculated. AGAIN, they told me that I was wrong and my balance was $117.46. I asked them at that time, that if I went to Walmart and got some item that I needed would I get up to the checkout only to find out that I didn't have that amount that I was given on the phone. They assured me that they were right and not to worry. Then when I returned from Walmart, imagine my surprise when I got back and my balance was in the negative.
Since that time, I have only gotten negative comments from WalMart money card representatives. They accuse me of deliberating having a negative balance and tell me that I have to deposit money in my account now. I think that WalMart Money Card should show that on my card that it has a zero balance now. I tried so hard to tell them what was wrong only to be told that I didn't know what I was talking about and that they were right and I was wrong. And, even now, they address this issue like it is my fault and they take no ownership in what was done wrong. WAKE UP!!! It was your employees that were in the wrong and no matter what I said to them, they addressed it like they knew it all and I was the one that didn't know what I was doing. PLEASE FIX THIS!!!
Hi Sherry,
It was a pleasure speaking with you today. We are glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!Green Dot Corporation
Walmart MoneyCard Company Information
- Company Name:
- Walmart MoneyCard
- Website:
- www.walmartmoneycard.com