Walmart MoneyCard Reviews
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About Walmart MoneyCard
The Walmart MoneyCard is a prepaid banking card. The card includes a variety of features such as cash back rewards at Walmart.com, Walmart Fuel Stations and Walmart stores. The card has no fees at Walmart locations, and it has a mobile app that lets you track your purchases and deposit funds into your account.
Visit www.walmartmoneycard.com- Cash back on Walmart purchases
- 2% APY annually
- Up to four free family accounts
- No fees only at Walmart locations
- Numerous fees
Walmart MoneyCard Reviews
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Reviewed Aug. 17, 2017
I rarely receive text alerts and sometimes it be an old balance. I love it except for the hidden fees. Also, I thought it was gonna be free like you all advertised and I'm getting charged. Also I'm locked out of my account and I couldn't get it unlocked.
Hi Jakeris,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed Aug. 17, 2017
I really love my Walmart MoneyCard and how easy everything has been so far. At first I thought I would have problems using the card, however so far no one has refused it. I have been to several states now and no problems.
Hi Joseph,
Thank you for taking the time to review your experience with us. We value the opportunity to help people with their financial needs and it's clear you've experienced this firsthand! We hope that you continue to enjoy your Walmart MoneyCard and all of it's features.
Thanks,Green Dot Corporation
Reviewed Aug. 17, 2017
I am very pleased with this card. I like what I can do with it. I get my direct deposit early. I can move money back and forth to limit my spending. I do wish there was a way that if you stashed money away that interest could be accumulated on it. But all in all I am pleased.
Great feedback! Thank you for taking the time to communicate your concerns to us. We also thank you for your suggestion, we will forward it to the correct team.
Thanks, Green Dot Corporation
Reviewed Aug. 16, 2017
I called because I was originally told I would not be charged a fee when reloading my card. When I reload the card I kept getting charged a fee. I could not understand why I kept getting charged and called to see what was going on. After the representative looked into everything apparently there is no fee for loading when cashing a check. I was mistaken because I was only loading with cash. So that was clarified for me.
Hi Daniel,
Thank you for taking the time to review your experience with our card. We're so glad we were able to clear that up for you. We do our best to offer alternatives to traditional banks by offering a variety of great features. Thanks again for being a loyal customer and we hope that you continue to enjoy your Walmart MoneyCard and all of it's great features.
Green Dot Corporation
Reviewed Aug. 16, 2017
I have been more than happy with my card and what I can accomplish with my card. However, after using the card for over 10 years, I have been very upset that after years of being notified of deposits and balances by text, that suddenly stopped, and after many calls to the company, all they ever told me was that I needed to go online and put in the needed information. It was always there, and I have redone it many times to no avail.
Thank you for your feedback. Please be sure to check out the Walmart MoneyCard app for easy access to manage your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your Walmart MoneyCard and all of it’s great features. Thank you so much for being a loyal customer.
Reviewed Aug. 16, 2017
Love the card and the fact that I can get direct deposit on it. Plus my card is a picture of my son so I think that's cool. Only problem you have is my account information online. My transactions are all over the place and sometimes I think they mess it up and transactions from the previous month that have already taken money off my card are reset and put on the current month and take money out again, but I can't prove it because the records are so messed up. I don't like using my card a lot because of this issue.
Please call our Customer Support department for tech support assistance, which can be reached through the number on the back of your card. Our Customer Support department is open 24 hours a day, seven days a week. We’re here to help!
Green Dot Corporation
Reviewed Aug. 16, 2017
I have been using Wal-Mart cards for years. Quick and easy to use. Direct deposit is very fast. Usually receive it the day before. Wish there were more places to use free atm. Don't like having to pay to add more money.
Hi Denise,
Thank you for taking the time to review your experience with our card. We do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Feel free to visit our website at https://www.walmartmoneycard.com/account/learn-how as there are a few solutions we provide to waive that reload fee. Thanks again for being a loyal customer.
Green Dot Corporation
Reviewed Aug. 16, 2017
When I first got the account and had direct deposit. There was a promo going on for "Get $25 when you direct deposit $600 into your account." Well, I got the 25 but then someone on the other side deposited another 25 and then another 25 dollars. Which in turn made me negative $50. It wasn't my fault for the entire mistake. I did use the money for gas so I could continue going to work. But I shouldn't have been punished for it. I thought it was for the sweepstakes, but as it turned out, it wasn't. So, my experience could have been better but I have no other complaints. Giving you a 4 out of 5.
Reviewed Aug. 16, 2017
I was getting direct deposit on Tuesdays but today for some reason I didn't get it when I really needed to pay my bills. I will be switching to someone else soon as I can. I was expecting as you advertise get your Direct Deposit two before your pay day that did not occur today, and I also check with the issuer it was Direct Deposited on 08/15/2017 but nothing on my Walmart Card.
Hello Wayne,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed Aug. 15, 2017
I had cancelled my online order within 30 minutes after placing it. I had a family emergency and I was going to be leaving town that same night and I wasn't sure how long before I returned home. I called Walmart.com and explained my situation and honestly the lady helping me was very nice, and understanding. I then called my Walmart Money Card so I could get my funds back on my card. The person assured me the funds would be on my card later on that night. Well I didn't check my funds until the next day and no funds were put back on my card.
Well after countless calls and different attendants, 2 or 3 supervisors, a few heated conversations from my wife and me, and almost a month passed, I was told that I will not be getting a refund from my cancelled order. So my only complaint is that I lost out $100 of merchandise that I paid for but never received in items or cash. But I will say that everyone of the attendants on the phone were very patient, respectful, and did all they could except deliver me the items or refund my money.
Hi Tony,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed Aug. 14, 2017
On August 9th, 2017 my card had 26 Transactions plus 26 cross over fees that I nor did my husband do. Having to fill out the transaction dispute forms are a nightmare. And talking with account supervisors with accents I can not understand is very frustrating. I'm just very curious why there was not a freeze put on the card. Some transactions were .06 cents. And also, all these transactions were all done in one day. I'm just very disappointed. I've been with this card for years and this is just mind blowing.
Hi Loretta,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 14, 2017
I have my payroll check direct deposited to the card. Pretty often the situation comes along that I really need to withdraw almost all of my pay off the card. The only thing about the card I don't like is that the card limits me to usually no more $250. Now usually my pay is around $600 every deposit. It would be a lot more convenient for me if it would let me withdraw at least $500 at once when I need to. Other than that, I'm very satisfied with my Walmart MoneyCard.
Hi Scott,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed Aug. 13, 2017
I don't receive need cards and mine get worn out before my renewal, and with all the changes, like the new card readers, we long time members should get the updated cards?! I've never been able to use my card at any ATM?? Besides those things, it has served all my needs for a lot of years now.
Reviewed Aug. 11, 2017
I got a message my card problem was fixed. IT IS NOT! My debit cards WILL NOT dispense cash through ANY ATM! The screen always shows TRANSACTION INCOMPLETE! NO OTHER EXPLANATION! Please advise what can be done. It would be nice to have the card work correctly! Let me know.
Hi Erick,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed Aug. 10, 2017
I've had my card for a few years now! But no longer able to get into my app because I can't remember my password and have not been able to get assistance or help! It really stinks to have to call the number every single time when I need my balance.
Hi Lori,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 10, 2017
Use my card constantly... I just wish there were cheaper reloads. I live 20 miles from the nearest Walmart. Doesn't pay to drive there just to reload. Also wish the monthly fee could be waived with a minimum deposit -- Otherwise I love the card and convenience.
Hello Diane,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,
Green Dot Corporation
Reviewed Aug. 10, 2017
Very happy with the no load fees bummed with the monthly service fee. Work's great for internet shopping and online bill payments. Love the customize able card and account service online is wonderful. The email bill pay reminder is a great thing for the forgetful type like me.
Hi William,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,
Green Dot Corporation
Reviewed Aug. 10, 2017
I have liked using my card, but I have had charges before that I've disputed and you always tell me you can't fix it or get the company to refund me either, but I love everything else about the account and card, will continue to use this account for now.
Greetings Hope,
Thank you for providing such valuable feedback. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,
Green Dot Corporation
Reviewed Aug. 9, 2017
Walmart charges 3.00 to cash or put money on card and then the card charges me monthly service charge. It cost me to use the card if I withdraw money from ATM. IT COST ME TO GET MY OWN DAMN MONEY. I AM REALLY SICK OF IT. WALMART HAS PISSED ME OFF.
Hi Jimmy,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 9, 2017
I have had the Walmart money card for a couple of years now and I actually have two accounts. Everything has been great except I keep getting charged random monthly fees for both even though I have direct deposit on both accounts. If I do not call in regularly to have it refunded, I am simply out of luck as they will only refund fees that occur in the last 90 days even when they are in the wrong for charging them. I have recommended the card to others, but told them to beware of the hidden monthly fee. It is obvious that Walmart or its issuing bank are not concerned about fixing it, I have brought it to their attention multiple times.
Hi Michael,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 9, 2017
When my card expires will you send me a new one or do I have to get a different one. Thank you. Diane **. I have no problems with your card and think it's great. I really would like to have a answer to my question, it would really help me.
Hi Diane,
The team will send you a replacement card two weeks prior to the expiration of your current card. Thank you for being a valued customer!
JR, Customer Care,Green Dot Corporation
Reviewed Aug. 8, 2017
Careful. They can be really difficult to work with. I can't do business with people I can't understand! Also I had an experience, I withdrew money and it was not issued. I filed a dispute, 10 days minimum wait? Why? Chase admitted it was in error and I can't even provide more evidence. You lost a customer you had for years!
Hi Scott,
We'd like to have someone look into your account and discuss the concerns that you shared. We'll be in touch with you through the number provided to us by Consumer Affairs.
Thank you,Green Dot Corporation
Reviewed Aug. 8, 2017
When I first started using the Walmart MoneyCard I enjoyed it and it came in handy for me. Last Thursday I tried taking a picture of my Pay check which is a printed check from a pretty big company, and it said it wouldn't accept that type of check. What type will it accept? Then I wasn't even able to get my check cashed at Walmart or Food Lion because of trying to deposit the check on the MoneyCard. It made it as if it did deposit the check when I took the picture. I even spoke with someone on the phone from the MoneyCard Services and I told them about not being able to get the check cashed at Walmart the first time and they assured me there would be no problem getting it cashed. I tried at Walmart again and Food Lion and still wasn't able to get it cashed. I finally had to pay $8.00 at a bank to get it cashed.
Hi Dustin,
We'd like to have someone look into your account and discuss the concerns that you shared. We'll be in touch with you through the number provided to us by Consumer Affairs.
Thank you,Green Dot Corporation
Reviewed Aug. 8, 2017
For the most part my experience has been good however, there have been 2 occasions the I had to dispute charges and you were NOT FOR THE CUSTOMER. You were for the retailer and that marks for bad service the second time. The retailer gave me the credit and you still cancelled my card that I have had for like 5 years, which was very upsetting.
Hi Lisa,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed Aug. 8, 2017
Every time I have ever needed assistance, the customer service rep I have worked with was helpful, friendly, courteous, even though occasionally it was hard to understand what they were saying through their accent. Always have had a quick and easy resolution to my problems.
Hi Lillian,
Thank you for taking the time to review your experience with us. We value the opportunity to help people with their financial needs and it's clear you've experienced this firsthand!
Thanks again,Green Dot Corporation
Reviewed Aug. 8, 2017
I enjoy the *cashless* convenience of using my Walmart card everywhere I need to. Plus, I appreciate this accessibility of various Walmart locations whereby I can easily load my card. Lastly, I benefit greatly by managing my finances through the text messaging and online features. Thank you so very much! :-)
Hi Rowland,
Thank you for taking the time to review your experience with us. We value the opportunity to help people with their financial needs and it's clear you've experienced this firsthand!
Thanks again,Green Dot Corporation
Reviewed Aug. 8, 2017
I had a fraudulent charge on my card. This is a horrible experience alone, your bank should be there to assist you. That was NOT my experience. They didn't take notes on my original phone call when I saw the pending charge. So EVERY time I called I had to explain everything. Sent an email they requested and never got a confirmation. They didn't explain the entire process and originally made it seem like I would get my money back in 10 days. Waited for them to call or email like they said they would. They didn't. At 11 days I call them, and they say my dispute was overshipping NOT fraud so they declined it. I corrected them again and now we have to start ALL over again. I have my checks direct deposited in this account and now I am wondering if I should continue.
Hi Nifer,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 8, 2017
My experience with my MoneyCard has been great. I'm actually shocked that I have no complaints, what so ever. I like the fact that I didn't have to do anything after my replacement card came in the mail. My direct deposit was automatically updated.
Hi Aqualau,
Thank you for taking the time to review your experience with us. We value the opportunity to help people with their financial needs and it's clear you've experienced this firsthand!
Thanks again,Green Dot Corporation
Reviewed Aug. 8, 2017
Had a problem with adding multiple accounts for a utility vendor with your online bill paying that took a while to sort out, but was eventually remedied. My older card does not have the vault feature, which I would find useful, but overall the card has served me well.
Hi Brian,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!Green Dot Corporation
Reviewed Aug. 8, 2017
I put money on my card and all my information was taken off my card without my permission. All my info was changed. I will never ever use Walmart MoneyCard ever again and I will happily tell everyone I know about what happen to me so they won't have to go thru the same thing I did with a Walmart MoneyCard.
Hi Anthony,
We'd like to have someone look into your account and discuss the concerns that you shared. We'll be in touch with you through the number provided to us by Consumer Affairs.
Thank you,Green Dot Corporation
Reviewed Aug. 7, 2017
It’s been a wonderful professional experience. No problems, and no thefts that I know of. I have also used the direct deposit and the staff was helpful and deposit were fast and easy. I would recommend this to anyone. I use my money card everywhere. I load it and my money is secure and safe. I have had no reason to change banks as I have been using a Wal-Mart Visa for 3 plus years. It is easier for me to travel lightly, without a wallet of the burden of losing cash. I only carry my Visa and my driver’s license. How about that?
Hi Chance,
Thank you for providing such valuable feedback. We're happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you and feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,
Green Dot Corporation
Reviewed Aug. 7, 2017
I've had these cards for almost nine years! I like the fact that you can get an extra card for a family member. That is what I did and now my mom has the other card and I get to send money to my mom to another state through these cards and I don't pay extra. Awesome!!
Hi Veronica,
Thank you for providing such valuable feedback. Thank you for allowing us the opportunity to work with you and feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again!
Green Dot Corporation
Reviewed Aug. 7, 2017
I have a disputed transaction with Green Dot Bank as somebody stole my entire social security deposit on July 21st. Today is the 7th business day and I have not heard about what the resolution is. I sent my money to no one. I am a 72 year old man on a fixed income, and nobody at Green Dot will listen to me. PLEASE HELP ME, as I had to borrow money to pay my apartment rent and I need to buy food. I need my money refunded to me.
Hi Lee,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 7, 2017
I am very disappointed in Walmart master card. It is not set up for people on a set income. It is not set up for people with set incomes. At the end of a month I have will have to pay 20 plus dollars towards reloading fees not counting monthly fees. That's 20 dollars of food or gas to doctor for treatment taken away. I purchased this card to pay bills so I don't use benefit card. Netspend does not charge to reload their card. And it doesn't have to be 20 or more dollars each time. So very disappointed.
Hi Melissa,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 7, 2017
I have been having trouble checking balances of my accounts via text. I tried to reach out to customer service online and they just told me the account alert feature is not available at this time and for me to use another method and they closed my case. No follow up, nothing. It's has been over a month and I still can't check my balance via text.
Hi Sandra,
We'd like to have someone look into your account and discuss the concerns that you shared. We'll be in touch with you through the number provided to us by Consumer Affairs.
Thank you,Green Dot Corporation
Reviewed Aug. 7, 2017
I got married in October of 2016, my wife changed her last name and ever since we have been trying to get her a replacement card with her new last name but have been receiving the runaround. I also don't like the fact that there aren't any ATMs you can use the card at without any charges.
Hi Jennifer,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 6, 2017
Not receiving text alerts when people send me money, I do not get the text with the link to pick up the money. I called the customer service number on the back of my card and a week ago they told me they were working on the problem but it is still not fixed yet. Very disappointed with the time it is taking to fix the problem. I can not pick up my money when people send me money which is a real problem.
Hi Kathy,
We tried to contact you regarding your concerns with your Send Money, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed Aug. 6, 2017
I appreciate the service. I haven't had any issues until recently. The last couple of months I can't text for my balance info. I called about it. Support told me they are working on it. I hope it will work very soon. Otherwise I am very pleased with it. Oh. Do you post the winners of the 1000.00 anywhere?
Thank you for taking the time to review your experience with us. We're so glad you are satisfied with the customer service you were provided. We value the opportunity to help people with their financial needs and do our best to offer alternatives to traditional banks. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features. Thank you so much for being a loyal customer.
Green Dot Corporation
Reviewed Aug. 6, 2017
I cant load more than three hundred in one day but I only can do this one day to do all my payments so this make my routine of my bills fail. At least one thousand will be way much reasonable because the reason I have it is to control my money and my bill and it’s my money in advance anyways.
Hi Walter,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 5, 2017
I received a Walmart MoneyCard for my bday and when I went to use it, it could not be found in the system. I took the receipt to Walmart and the card and after an hour and more we finally was able to reach someone who informed me I needed to send a picture of the card front and back along with a picture of the receipt. I have sent 15 emails and received 14 confirmation that the docs were received. I have called for 5 straight days and every single time I was told that they did not receive the documents, asked what email I was sending it to, asked my email and what I placed in the subject line. My answers to the questions have not changed. I even went as far as to sending a video of the receipt and the card. After submitting the documents the automatic response stating give it one business day for a response however I always have to call them.
They state they have only received two emails out of the 15 I've sent and they can't read the receipt. If this is true about they only received two emails then why do I have 14 confirmation from the auto response! I understood that it may not be clear that's why I sent numerous emails. The other emails I sent on my phone and on my computer they were clear and even stayed on the phone with the person to make sure they got the email and it was clear.
I asked "Did you receive the email", responded yes. I asked was it clear, responded yes, so I follow up the next day and here we go again, what email did I sent it to and from and what was in the subject line then again to be to 1st they can not find it then it was not clear. I need this resolved and it's not fair I have to pay for an error on your end. My son gave me the card as a gift, he worked to put that money on the card so on our end and it's not our fault as a consumer something went wrong with the card that's on your end.
Hi Thechare,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 5, 2017
I found one ATM close by that doesn't charge a massive fee, but would like to be able to use others that don't require a $2.50 transaction fee on top of your $2.00 fee. But for the most part, totally pleased with the service.
Hello David,
We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can vary. You can use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this addresses some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed Aug. 5, 2017
You charged me $3.00 on July 29th, and I deposited $1,000.00 on July 31st. Please refund my $3.00 since I did deposit $1,000.00 in the month of July. I was under the impression that you don't charge a monthly service fee if I deposit $1,000.00 within each month.
Hi Michael,
We tried to contact you regarding your concerns with your Monthly Service Fee, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed Aug. 5, 2017
My Walmart MoneyCard was declared invalid 3 times on 08/03 when I tried to purchase $20.00 of gas at Sam's Club. The balance available on my debit card when I drove up to the gas pump was $77.18. I first put my Sam's Club membership card into the pump. The membership is set to expire in November of 2017 so IT IS IN GOOD STANDING. Then I inserted my Walmart MoneyCard as my method of payment and the gas pump asked for my 4-digit password, which I provided. Then the screen on the gas pump read CARD INVALID -- which I knew was not TRUE because there was $77.18 balance on the card. I repeated this process 2 more times for a total of 3 attempts and they all had the same result - THE PUMP READ CARD INVALID. I had to drive away without purchasing any gasoline. When I returned to my home within 20 minutes, I went to my computer and looked up my account.
It read that my Walmart Money Card account balance was $0.00 -- there was no money in the account. Instead, it had listed a purchase of $77.18 from the same Sam's Club and it was for gasoline and was listed as PENDING and supposedly had happened within the previous 30 minutes. Because I only have one debit card and no one else has access, I knew something was wrong. My account balance had been cleaned out leaving a balance of $0.00 and I NEVER RECEIVED OR WAS ALLOWED TO PUMP AND PURCHASE GASOLINE. I called the Walmart MoneyCard 800 line and was told that it was a "soft hold" and that when the charge was actually posted or more likely "CANCELLED", the money ($77.18) would be returned to my balance -- but this might take a week or more for the situation to correct itself. What situation? I didn't screw up, Sam's Club and their gas pumps must have screwed up.
I called Walmart MoneyCard again on 08/04/17 and no resolution from the Spanish speaking assistant who struggled with English. So I went back to the Sam's Club and asked to see a manager who basically did nothing. She said that the situation 9 times out of 10 will correct itself but it will take awhile. I said, that was the INCORRECT answer. I wanted my balance of $77.18 posted immediately to my account. It takes 15 minutes or less to record a purchase to the account - why does it take 7 or more days to research why the gas pump drained the balance in the account? No answer. The transaction is still listed as pending and it has been over 33 hours. They said that when the debit from the account becomes final, it will be posted and then I can dispute it which will no doubt take another week or more.
The person at Sam's Club who was the acting manager, looked up the gas pump charges during the time period that I was there to tell me that although my card had been declared invalid 3 times in a row, she could not find a record of a purchase or deduction of $77.18. I knew this was not possible because I was not allowed to pump gas or make a purchase because the balance was shown as $0.00. She doesn't know what happened or where the money is currently sitting. She could offer very little help to resolve this and also suggested that I just wait a few days or up to a week and these kinds of problems have a way of resolving themselves. That is of little consequence to me as I suspect that the credit card readers on the pumps may have been tampered with or an employee or perhaps the next person in the gas line was able to fill-up their tank on my nickel.
I have very little confidence in ever seeing my $77.18 again. Certainly, the Sam's Club Management and the Walmart MoneyCard telephone hotline are of no help whatsoever. I am dealing with idiots who are not the sharpest tools in the shed if you get my meaning. But I will tell you this, if this is not resolved in the next 24-48 hours, I will attempt to shoplift the equivalent of 4 times the value of the CASH that I have been stripped of in order to cover the time and stress that I have already spent trying to resolve this matter. Either that or I will take them to small claims court and ask for terrible damages while doing my best to make sure that no one I know ever shops at either Sam's Club or Walmart again.
All the same greedy, ignorant ** running both sister companies. The irony is that the gas tank on my vehicle holds 18 gallons and even if I were allowed to pump 18 gallons of gasoline, the total that would have been deducted from my debit card could not exceed $38.52 which would have been 18 gallons @ $2.14. I COULD NOT HAVE SPENT $77.18 -- i.e., my entire balance on gasoline even if I wanted tried. Even an empty tank would not have held more gasoline.
Hi Scott,
We'd like to have someone look into your account and discuss the concerns that you shared. We'll be in touch with you through the number provided to us by Consumer Affairs.
Thank you,Green Dot Corporation
Reviewed Aug. 4, 2017
The MoneyCard suits all my needs. I would give 5 stars but it's difficult to load in-store. Most cashiers don't know how to load it or tell me that I can't load the maximum amount allowed because they aren't familiar with the correct amount. I used to be able to utilize a machine in-store but my local stores have changed them to ATM only.
Hi Jennifer,
We're sorry to hear that you've had a bad experience working with one of our vendors. Thank you for bringing this to our attention. We're working with this vendor to improve processes and will evaluate our relationship with them. It’s our top priority that our customers have a great experience from beginning to end and we apologize that this vendor jeopardized that for you. We hope that you will not see this as a reflection of our company’s business practices and will consider us for your next purchase.
Thanks again,Green Dot Corporation
Reviewed Aug. 4, 2017
I am extremely happy with my Walmart card. It's better than dealing with banks and their fees and definitely their hours. If I'm not available during the day, I can find a 24 hour Walmart just about anywhere and can add money to my card as needed. I will be getting a new job shortly and can't wait to take advantage of the free direct deposit. I used it at my last job and it was seamless and ready for me up to the 2 day early period. Can't beat that! I also love the stash feature in the vault. I not only use it to save but also put money in there that I don't want to touch. I have to really need something if my balance is low and need to transfer. I like that you can't use that money unless you transfer it. I pretend it's not there and try to only use the money I kept available but the ability to move the cash is very easy if you need it.
It's also really nice to have the possibility of winning money just for saving your own! I truly hope to win one day but it's fun to see your prize entries grow and that's another reason to want to keep as much in your vault as you can. I never like to see the entries go down. Another small but fun feature is being able to customize your card. I got my fiancé a card as well so he can add money. Since he is a truck driver and always on the road and since they only use a com card, he takes money out to send to me until my job starts. It also allows him to use his money outside of a truck stop.
The card is accepted everywhere which is cool and no ATM fees at certain locations like Wawa. The only thing I would really like is for the card to be accepted by the Apple Wallet. For some reason it is not supported yet and that would be nice. The app is easy to use as well and I really like it so much more than dealing with a bank. So glad I chose to get one! Thank you, Walmart, for providing this awesome service!
Hi Erica,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed Aug. 3, 2017
I have used the Walmart MoneyCard program on a couple of different occasions and have, so far, only had positive experiences. I can't think of even one negative comment relating to my satisfaction with the Walmart money card. I would definitely recommend this card to family and friends and anyone else. Thank you for being so convenient and easy to use. A real pleasure.
Hi Tonya,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed Aug. 3, 2017
My Walmart money card account got hacked on July 9, 2017. I disputed the transactions. The account got hacked for 229.83. I was only refunded 4.51. I live pay check to pay check I need my 225.00 back.
Hello Anne,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed Aug. 3, 2017
How is it ok for them to freeze my money without me say so? I had a dispute they accepted. They planned on refunding me my money but they froze my card making it more stressful for me to get my check from work because of their negligence. Deal with it.
Hi Jonathan,
We tried to contact you regarding your concerns with your dispute, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed Aug. 3, 2017
For the most part I have been satisfied with the service. I was not happy when I did not get notified when there was questionable charges on my account because someone had stolen my card info. When I use the card for gas here in Sacramento and a few hours later it is used for big purchases at a Target on the east coast, it should've raised a red flag.
Hello Rebecca,
Thank you for providing such valuable feedback. We take your suggestions very seriously and will forward your comments to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,Green Dot Corporation
Reviewed Aug. 3, 2017
Noticed someone took $503 from an ATM almost 100 miles from my house. I disputed the transaction and got no resolution other than my dispute was denied! So where is my money? Not to mention when you call customer service, you speak to someone in the Philippines. Now I have to seek legal action.
Hello Jerod,
It was a pleasure speaking with you. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed Aug. 3, 2017
Although I have had enjoyed having a prepaid debit card and was able to personalize it and have direct deposit, I was very pleased and confident in purchased and trusted my money was in good hands. However as time went on I was not able to load certain checks on to my card which frustrated me because I have always cashed or loaded them on to my card previously with no problem then I got a error code and was told to call the 1800 or 1888 number. Very inconvenient for me. Also, I have been a victim of fraud. I'm not 100% sure but I believe maybe one of the employees may have swiped my card on a reader because the next days on my transaction history the disputed charges started occurring on my account.
I first went to the West Valley WalMart and wanted to load a check on my card. She took my card and swiped it but she did not put the funds on the card. She handed me cash and apologized and said she could still load the cash on it. I said that was okay I will just take the cash. In my mind I was thinking well why did she swipe my card if the funds were not loaded. Then I went to the WalMart on Nob Hill to deposit $2000.00 cash. The cashier swiped my card then entered the correct amount and asked me to verify the funds on the card reader. I verified it was correct and she canceled the transaction and said she was going to do two separate transactions. I verified both transactions in the amount of $1000.00 each. I did not feel comfortable that I had to take my eyes off of my card not knowing where it was at, not in my view.
I can only make the assumption because after those transactions were completed I was a victim of theft on my card with charges I did not authorize in a country I have never been to before. This is all I have to say. I'm glad I was able to voice my thought and I am still thinking if I want to keep the card active with the fear and trust broken.
Reviewed Aug. 2, 2017
Consistent, ahead of schedule direct deposit, accountability. And the security of my identity, and money, is #1. I would hope that us with less than stellar credit, that have been loyal customers, can have an opportunity to see Walmart create the next step. A chance at rebuilding our credit with a secured credit card offer. I ask why with your strength in this world of consumers, why haven't you made a bridge for the people who work hard, and want that chance to rebuild their credit with a great company giving them that chance? And where would we use it mostly, secured by our direct deposits? Walmart.
Hi Mark,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed Aug. 2, 2017
My credit card was scammed. In my possession at all times. I filed police report identity thief papers. Sent all the information I could get. Closed my case 3 times. Some people were nice some very rude. No address for ATM. There should be video.
Hello Daniel,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed Aug. 2, 2017
I think your money cards are great but I think that they should step up the security of them and add the chip to them like the bank cards. Also I don't think there should be a fee for a withdrawal since I already pay a fee to the bank where I make the withdrawal.
Reviewed Aug. 2, 2017
My Walmart card is the only card I have at this time. I started using direct deposit awhile back for my paychecks, and it is so convenient for me. Buying groceries and gas is so much easier for me now as well. I really like being able to review my transaction history. That's helpful also.
Reviewed Aug. 2, 2017
I ordered some items from eBay and due to some sort of glitch my card was charged for these items but eBay did not show the transaction. However my card was charged so they recommended I do a charge back with my cardholder, and I did. My claim was denied and so I was out $140 dollars. So now I am searching for alternative cards as I see no protection from Walmart when something happens.
Hi Heather,
We'd like to have someone look into your account and discuss the concerns that you shared. We'll be in touch with you through the number provided to us by Consumer Affairs.
Thank you,Green Dot Corporation
Reviewed Aug. 2, 2017
I had a few unknown transactions on my account that I had investigated whether or not it would go in my favor. They took the time to look into that and I appreciate that. I been with Green Dot for a while now a few years. They been great. I will remain with them as long as they are in business of helping people like me.
Hi Terrance,
Thank you for providing such valuable feedback. We take your experience very seriously and will forward your comments to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns you would like to discuss.
Green Dot Corporation
Reviewed Aug. 2, 2017
I've had my MoneyCard over 2 years. Recently there was a transaction I wasn't aware of and someone hacked my account doing a Walmart to Walmart transfer. They quoted me 10 business days to get funds back. This was not a small amount. How do they expect me to wait so long with a household of 7? It's been almost a week, no status no nothing, this is not fair to me or my family.
Hi Amy,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 2, 2017
I purchased a Wal-Mart MoneyCard a week ago and today I go to Wal-Mart to do school shopping and when I swiped my card it was declined. The cashier asked me if I was sure I had money on the card (I wanted to reach across that counter and slap the ** out of that **). She said, "Well you have to call the number on the back of the card." I called the number and the automated system informed me that the card was blocked. I then go to the Wal-Mart Money center, inside Wal-Mart, after standing in line and speaking to one woman that didn't know anything I spoke to the manager, just knowing a manager would be able to help me, WRONG. She didn't know ** either. She told me to call the number on the card and see what it said. This is the absolute worst customer service I have ever experienced.
When I purchase a money card I expect to be able to use the card, not just for the company to withdraw their fee and then put a block on my card without so much as a phone call or even an email to inform me as to what is going on. The number on the card is no help. It tells you the card is blocked and that you need to send a copy of your id and after that it takes 2 days for them to verify your identity and it will not allow you to speak to a live person. Hell I verified my identity when I activated the damn card. I want my ** MONEY NOW!!! I will never use this ** ever again. I will tell everyone I know about how stupid this system is and to spend your money somewhere else. Signed, EXTREMELY PISSED!!!
Hi Sharl,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 1, 2017
The customer service is excellent! I really enjoy getting my check deposited 2 days early. I have recommended this card to several fellow employees. I have been a customer for the last 8 years and have always got the best in customer service...
Hi Steven,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work.
Thanks again,Green Dot Corporation
Reviewed Aug. 1, 2017
I really like that I am able to get my paycheck 2 days early and that I can reload and checkout money at any Walmart. Since there is so many Walmart's everywhere. Don't have to wait for pending transactions, money is automatically deducted once you use it. No overdrafts. Thank you.
Hi Kassie,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed Aug. 1, 2017
I love using this card. I receive my paychecks on it and have never had any problems with it. It's easy to use and yalls customer service reps are very friendly and helpful when I call and have questions. Keep up the good work I appreciate it. Thank you very much.
Hi Amber,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work.
Thanks again,Green Dot Corporation
Reviewed Aug. 1, 2017
I can see you charging to put money on the card but then to also charge a monthly fee is totally outrageous. I will be closing this account in the next few days. I only had this card so my husband and I could purchase things online. Or pay a couple of bill. But I got a different card and will be closing this one.
Hi Shanda,
We tried to contact you regarding your concerns with your Service Fees, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed Aug. 1, 2017
When I first got my MoneyCard I was able to pay at the pump with my money card. Now I am UNABLE to use it at the pump. I found this out the hard way. Unfortunately I was traveling cross country and was traveling at night when most stations just have the 24 hour pumps available and I was UNABLE to fuel up and had to sleep in my car until the gas station opened up. It says it can be used anywhere visa can and pumps accept visa. Please get back to me via email or phone to let me know why this has changed or what you can do to fix this issue PLEASE!!! Thank you.
Hi Eric,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed Aug. 1, 2017
I was shown that I had a rewards balance to claim so I claimed it then a few days later you did a rewards reversal. I don't understand how you could put it on then take it off. It left me in quite a bind. I had already pumped gas cause when I checked my balance earlier it said it was there then when I went to use it it was gone with a negative balance on my card. I like my card but am very confused on how that happened.
Hello Patrick,
Thank you for providing such valuable feedback. We take your experience very seriously and will forward your commentary to the correct department. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns you would like to discuss.
Green Dot Corporation
Reviewed Aug. 1, 2017
I got the temporary card from my local Walmart store and went to the ATM to get some cash. BEWARE!!! The ATMs listed in the Money Pass system are NOT surcharge/fee free as advertised. Green Dot is a ripoff bank. Better off with a Bluebird card from American Express. Visit Clark Howard's website and you will see the Bluebird account is the best.
Hi Michael,
We tried to contact you regarding your concerns with your ATM Service Fee's, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed Aug. 1, 2017
I have had great experience with my Walmart Card... I really like that it is accepted anywhere and is easy to reload and customer service is available, or you can access your account online 24/7. I work with the public and always recommend the Walmart card to people when the opportunity comes around.
Hi Tonia,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 31, 2017
I have had a great experience with using my Walmart Card. I use it to pay most of my bills. I like the fact there are no overdraft charges. I always recommend the card to people that don't want to deal with bank. It is a great alternative.
Hi Lyvonne,
Thanks for your positive feedback! We’re pleased that you’re enjoying your Walmart Card. Thanks for letting others know how great our services are!
Thank you,Green Dot Corporation
Reviewed July 31, 2017
June 2017 somebody got a hold of my card (no clue how) and $175 was taken out of my account. So I called to dispute the transaction. Went through the ten day "investigative" process that was suggested. Filled out the dispute form. No problem right? Yes. The transaction was taken out in Philadelphia, PA at 8:57A on a Sunday. 2 minutes prior my balance was checked at the same location. At 9:12 I used my card 75 miles away to see that my funds were diminished. So in a matter of 15 minutes the "investigative" team deemed that I could be in two places at once and my dispute was denied. So, frustrated as I was - I did another "investigation". Guess what? Denied.
As much as it bothered me, I did ANOTHER "investigation" and it was denied. I'm so frustrated. I didn't even open up another investigation. I used this card for close to a year because of the convenience of it. I was told to go to the website www.federalreserveconsumerhelp.gov which I am in the process of filling out paperwork. I was a very active customer of this organization because of the convenience of the store. I feel as though this investigation was not thorough enough in a very important matter - FRAUD. Hopefully a representative will see this and can help me fix this problem.
Hi Robert,
We tried to contact you regarding your concerns with your dispute, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 31, 2017
Overall, my experience with my Wal-Mart Visa debit card has been great. I enjoy being able to make online purchases and have all of my "extra" expenses being drafted monthly. My only problem with any prepaid debit card is that I cannot link it with my PayPal account.
Thank you for taking the time to communicate your concerns to us. We definitely appreciate your support and thank you for choosing Green Dot as your alternative to traditional banking. Please note, reload with Paypal is in fact a free option within our send money feature. You can transfer up to $500 per transaction and $1,000 max per rolling 30 days. If you have any questions please feel free to contact us through the number on back of your card.
Thanks again,
Green Dot Corporation
Reviewed July 31, 2017
I use to be able to send a text on my phone to get the amount and history. Now I'm lucky to get a statement from the previous day and I have to log into my account to get my information on how much I have and the history of purchases.
Hi Darian,
We tried to contact you regarding your concerns with your account alerts, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 31, 2017
My experience with the Walmart MoneyCard has been excellent. A low monthly service fee, my card has not been hacked (knock on wood) and I use it for all of my internet purchases. I keep a min. balance to cover the fee and when I want to purchase something, I fill the card and there you go.
Hi Scott,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 31, 2017
Don't really have a complaint. I've had my card for a while now. The website could be quicker. Let user order cards with a design besides what is available at stores. I would enjoy a different look as well. Being able to customize the card would be good.
Hi Lorie,
Thank you for taking the time to review your experience with us. We value the opportunity to help more people bank as well as your feedback for how we can improve. Please trust that your issue has been noted.
Thanks again,Green Dot Corporation
Reviewed July 31, 2017
It works perfect. Just upload money at Walmart and shop anywhere! I love saving money when I shop at Walmart stores when I use my prepaid card! I love that I can go to any ATM and take money off whenever I want! This is perfect for me!
Hi Cheyanne,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 31, 2017
I just love my Walmart Money Card. Easy to load and to use. Can be used at any store and also online. No troubles at all in using this card. Other stores do not question my usage of this card. Card can be loaded at any Walmart store and loading fee is alright.
Hi Joseph,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work.
Thanks again,Green Dot Corporation
Reviewed July 30, 2017
It is easy, convenient, and not a hassle. Great to have when you want to order something or pay a bill online and do not have a checking account. Highly recommend. Can check my balance anytime online or by using the app. Only $3.00 monthly fee. Only $3.00 to load and now can get check from work direct deposited.
Hi Michelle,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 30, 2017
Never received card. Can't get into Walmart Money Card. Computer now won't give me balance of card since I just put in 200.00 into account I punched in. I didn't receive it. I can't even get your app for the money card. I like having card but I hate that they have a very hard time getting into to my card to stash and unstash money or to see my balance.
Hi Robin,
We'd like to have someone look into the technical issues you’re having with the website. We'll be in touch with you through the number provided to us by Consumer Affairs.
Thank you,Green Dot Corporation
Reviewed July 30, 2017
I have been very happy with your service. I especially am happy about your direct deposit. I would like to get a new card with my same account number. It’s just I don't know how to began that process. Could you send me an e-mail with that information? Thank you.
Hi Deborah,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work. We will also follow up with you in a private message regarding an additional card to your account.
Thanks again,Green Dot Corporation
Reviewed July 30, 2017
It's all good, except the ATM fees, that's a little steep, especially when the ATM machine at Walmart in Chalmette, LA rarely works. It would be nice if that could be addressed. Besides that, once the clerks stop chewing gum, stop texting, we have a functioning store there.
Hello Frederique,
Thank you for providing such valuable feedback. We take your suggestions very seriously and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,Green Dot Corporation
Reviewed July 30, 2017
I get charged $3.00 to get cash off my card at the Walmart service desk and this is a Walmart money card. I thought it would be free - that's why I went with this card over other cards for my direct deposit of my paycheck and it said about getting your direct deposit up to 2 days earlier which I don't get.
Hi Robert,
Thank you for taking the time to review your experience with us. We value the opportunity to help more people bank as well as your feedback for how we can improve. Please trust that your issue has been noted and that you can contact us any time for a review of your account.
Thanks again,Green Dot Corporation
Reviewed July 30, 2017
My experience with Green Dot Bank has been awesome. So many rewards that are offered. Best idea Walmart has had in my opinion. They've really stepped up and are making things easier for us hardworking not so good credit citizens.
Hi Jamal,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work.
Thanks again,Green Dot Corporation
Reviewed July 30, 2017
I was scammed by an impostor government grant officer claiming I was given a grant but I had to go to the Walmart and buy iTunes cards so I can receive my money. And when I did he and his phone numbers just vanished out of the sight. I am very unsatisfied by this. It’s as if he and Walmart Money Card knew how much that he could scam out of me. And now I’m out of the money I let the IRS deposit in this card. So if I can get the card numbers and gift cards I purchased at this Walmart and find out where my money was spent I could get this scammer and make him. As for what I know everything has a traceable transaction number so I would appreciate my money back. Please help me please.
Hi Benjamin,
We tried to contact you regarding your concerns with your transaction dispute, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 29, 2017
Haven't had much trouble with card. They do seem to crack and break easily. Having trouble lately using at ATM. Not too happy with that. Have had card for quite a few years and only started issues in the last 8 months or so.
Hi Brett,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 29, 2017
I use my MoneyCard instead of a bank's checking account. However, the user fees for small check, e.g. $5, are close to prohibitive. If, let's say, a user was cashing a larger check, e.g. $200, at the same time, one fee for both checks could make the transaction less onerous. But for the above aggravation I would have scored 5 stars.
Hello Donald,
Thank you for providing such valuable feedback. We take your experience very seriously and will forward your suggestions to the correct department. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,Green Dot Corporation
Reviewed July 29, 2017
I love having my card. The only downside of it is that there are not too many places to reload it or the fee to reload it is ridiculous. I paid extra to have a card that doesn't charge me each time to reload. I don't drive so when there isn't a Wal-Mart close by I get stuck paying $7+ to reload if I actually find a place.
Hi Krystal,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs and please feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,Green Dot Corporation
Reviewed July 29, 2017
My experience reloading my card with additional charges have been very disturbing. As a member of AARP and a USAF Veteran, I have been having issue at times and customer service at the Walmart located at 9600-9900 South Delaware. Past several weeks, I purchased phones online for my grandsons and I was suppose to get them in 48 hours and the 48 hours has come and gone and I have not received any email, call, text. Nothing. My number is **. I don't know why you guys are treating your online customers like this.
My address is: **. Chris **, a disabled veteran and your employees of late seem to be mad at the world, also there is always a shortage of checkers! I plan on starting a Facebook account to discuss your treatment of biracial kids, adults and ** in predominantly ** residential neighborhoods, even though your employees usually don't live in the area your store where they work are living. Sad! USAF Veteran. I purchased two iPhones from you guys and I have not gotten any response and I paid for them with the Visa you are selling.
Reviewed July 29, 2017
On point. Good for me. I get my pay faster. I wish that you would make the chip on them to be with the time. I will tell all my friends to do the MoneyCard. I don't use a bank. It has no fees. I use it when I need it. Can check my balance all the time I want and as many times as I want.
Hello Amver,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 29, 2017
Overall it's a good program, being able to service account during after hours of regular bank. Two items that would be nice is waiving the monthly fee if you make the same deposit minimum as direct requirement. Second item is payment to individuals either allow to work like Google Play and or allow transfers out to other banking accounts, currently only inbound transfers from bank.
Hello Andrew,
Thank you for providing such valuable feedback. We take your suggestions seriously and will forward your comments to the correct department. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,Green Dot Corporation
Reviewed July 29, 2017
I am very happy with my Walmart MoneyCard. I am glad I made the decision to get it several years ago. I always have money on my card when it is available and like that I can have direct deposit. Whenever I have had a problem or question on I received wonderful assistance from their customer service dept. I can get my balance anytime I want with the Walmart Moneycard app. I downloaded. I can also view my transactions anytime I want! I love the Walmart Moneycard. In fact I suggested to my friend and it's all he ever uses for transactions. Thank you Moneycard!
Hi Valerie,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 29, 2017
Love my card, easy to use anywhere. I like that I can check the balance from a text message. Wish we did not have to pay each time we load it. I like that it is free. Wish we could use it for free at more locations.
Hi Rhonda,
Thank you for providing such valuable feedback. We take your experience seriously and will forward your comments to the correct department. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,Green Dot Corporation
Reviewed July 29, 2017
The Wal-Mart Money Card, in my opinion, is the best and most inexpensive prepaid/reloadable Debit card I have used. Reloading is fast and easy. The rewards program is a big plus. I recommend them to my family and friends.
Hi Chris,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 29, 2017
Walmart card to Walmart card transfer sucks. I did not receive the money and my husband's money was taken. No way to stop the transaction. The first time he sent money it was immediate and the second time, NOTHING. He used the same method each time.
Hi Ashlea,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 29, 2017
I am missing direct deposit for $120 from insurance Aflac. They have done everything on their end and it says pending on your end. Plus when I text to 43411 ** it says doesn't recognize it on my old phone had no problem but on my Galaxy j7 I do.
Hi Karrie,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 28, 2017
I love it's very convenient and easy to use. I also love it when I can check my account at any time. Shows all my purchases, haven't use it yet but the money vault is a great idea. Maybe I'll use it some day.
Hi Paul,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 28, 2017
I already have to pay a 3 dollar reload fee. I don't get paper statements. Why do I get smacked with a $5 monthly fee when each reload I pay $3? That's three dollars each time then get 5 bucks from me. Why I pay 3 each reload?
Hi Dieter,
We tried to contact you regarding your concerns with your Monthly Service Fee, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 28, 2017
Horrible customer service; held dd for as long as 6 days with one employer, costing me hundreds of $'s in losses; half the time, the balances don't make sense when compared to the charges; no real location, no real customer service, seems to be 2 people who always answer and neither is empowered to provide any actual customer service. First chance I get, will be switching to Bluebird, but difficult to do now while I am working in remote locations.
Hi Nancy,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 28, 2017
I am very satisfied with my Money Card. When I reload my card it's usually just a few minutes before it's added to my balance. I enjoy being able to keep up with my account via text messages. I have had my Wal-Mart Money Card for about 8 years and have been pleased about all transactions.
Hi Cynthia,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 28, 2017
Great experience using card. Haven't had any problems. I would recommend this card to everyone I know. I shop at Wal-Mart every other day. I'm a loyal customer and have been for 30 years. I have plans to spend $1000 on electronics from Wal-Mart for my families' Christmas.
Hi Yonnie,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 28, 2017
The card does what I need it to do. Not always happy about the cashiers loading card. Also I do not like that there is a $500 limit to load onto my card. If I want to add more than that I have to pay a second loading fee. I simply have the card because it is a necessary evil.
Hi Karen,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 28, 2017
I had a purchase pending that had removed 52.95 off of my card. Then it vanished - upon speaking with 3 representatives they assured me that my money was going to be refunded the next day. Instead I receive a email closing my case. The transaction was 6/26/17.
Hello Susan,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 28, 2017
Lately it's been a disaster. It will show money that we don't have and then it will show I'm negative so I have to literally write out every order and keep track of the money myself because it's a waste of time to go to the site. I am disabled so it's a huge deal for me to pay the bills and order everything online. It makes me feel like I'm at least contributing and trying to help my husband but lately the card amount has been all over the place to the point where I'm not sure if I want to use it anymore and tonight I actually ordered a NetSpend card to replace our Walmart card that I've used for quite a few orders at Walmart.
I've tried updates, resetting the phone, completely cleaning phone you name it but these last 2 weeks has been so stressful waking up every morning and it shows were negative. It's a prepaid card. If we didn't have the money on the card it would get declined. Very Very frustrating when I'm still fighting to get disability and my husband is the sole provider so you can imagine seeing it $20 $30 $40 $60 in the negative.
Hi Dianna,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 28, 2017
I don't have a bank account, so this card allows me to shop online and travel without carrying an abundance of cash. The convenience and security is worth the fees, in my opinion. Thank you for offering this service to those who, like me, do not have access to bank or credit cards.
Hi Carl,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 28, 2017
Excellent. My only suggestion is that the card should be structured in such a way that it cannot be overdrawn. If money is not on the card to pay for something, the card ought not allow the payment. Thank you.
Hello Harley,
Thank you for providing such valuable feedback. We take your experience seriously and will forward your suggestions to the correct department. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,Green Dot Corporation
Reviewed July 28, 2017
The only reason most use this kind of card is we do not want extra fees charged. You put the card in a negative balance. I did not know it was that way when I loaded it. I did not plan to use the card much only put extra 2 dollars on. When I used it the next day they said not enough money on the card after I had just paid to load it. So as soon as I get it to zero my card will be in the trash never to be reused!!! So do not try to send me a new card down the road.
Hi Ricky,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 28, 2017
1st complaint is the lack of customer service. None whatsoever. If I don't recognize a transaction or want more info we'll too bad for me. Also you're check depositing does not work at all but tried 5 Times to deposit a small personal check and was denied each time with no explanation given.. So what I just can't deposit checks ?? I had to sign it over and have someone else deposit it (went through just fine) Reload at any register? WRONG no you can't the option is there on the self check out but you are left treading water with no option to continue..
Fee transparency NONE! If I say I have 100 and hand the woman (since I can't do it myself) the $100 I don't want her to ask me for an additional $3.00 it's like HELLO it's all I have THIS is what I have not 103 so make it easier.. I am most upset with being denied the ability to deposit a personal check... am I a CROOK ?? Why won't you take it. This service needs work, at this point I wouldn't recommend it.
Hello Jasper,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 28, 2017
I love my Wal-Mart card. I get direct deposit and have the app so I can easily keep track of everything. I really like the vault feature. An actual "savings" feature that can't be withdrawn from would be great. I recommend the card to people all the time. I hope others will try it and find out for themselves how awesome it is!
Hello Cynthia,
Thank you for providing such valuable feedback. We are so happy to hear that our vault feature is assisting you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
I lost a Wal-Mart money card money card months ago. After alerting their services, they gave no instructions on how to retrieve the remaining money on the lost card. I emailed customer service about not receiving my money, which they replied "send us your address", so I did. I never received my 300$+ dollars. Thus 1 star rating.
Hi Cody,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 27, 2017
I use this card to pay for my bills and anything I buy online. I do this because this card is not attached to my bank account. So if some one hacked it, they would only get what is on the card. Security of my money is very important to me.
Hi Virginia,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
I would like to thank WalMart for allowing me the pleasure of keeping my money safe. I have been with you guys for seven years. The only thing I would like to request is to be able to use this account like the banks. Every time I try to use this account as a credit reference, it is denied.
Great feedback! Thank you for taking the time to communicate your concerns to us. We also thank you for your suggestion, we will forward it to the correct team.
Thanks, Green Dot Corporation

Reviewed July 27, 2017
This card is the best. Free bill pay, low monthly fees if no direct deposit. Will keep forever and recommend to others. This card beats others hands down by features I described earlier. This card is better than some banks who charge outrageously for bill pay. My bills when I use bill pay are there on time every time. Thank you for such great service.
Hi Gladys,
You've got us all figured out! We do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features.
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
I've been pleased with my Wal-Mart account. The only thing I miss is the $10.00 advance availability from previous account holder, which was Netspend. Other than that, I'm happy with my Wal-Mart account. Please let me know if there is any updates that I have missed.
Reviewed July 27, 2017
I love the Walmart card. Very handy. I love getting paid two days early and the vault is very convenient. Very happy with the card! There are so many perks with it and it is super convenient being able to get money off it while at Walmart.
Hi Amanda,
You've got us all figured out! In fact, we’re a team that's dedicated to providing our customers with the best prepaid debit card possible. We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features.
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
Well up until last Month (June) would text to the number to check my available balance and now when you text to the number it's not recognized. So now had to download the card app to check balance. It was a good thing but now can't use it at all and called customer service and they were suppose to be checking into it and never received a email back about the situation.
Reviewed July 27, 2017
I was in jail from April 18, 2016 thru June 23 2017. I got my Social Security Income direct deposit because I figure WalMart is dependable. While I was in jail my card was stolen. Every transaction they made on April 29, 2016 and May 2, 2016 was not me and could not have been me because of my incarceration in TDCJ. I'm not understanding the problem yall are having with the dispute but it's real easy. I was in jail and one else has permission to make transactions on this account and being that they did I would expect that WalMart Money Card would reimburse me of my lost wages. I am very disappointed and pray that this matter is taken care of so that I can continue using this account for my direct deposit. Please look at this and give me my money back. I believe it's somewhere round $700. I had $733 direct deposited about on that day so please give me my money back and do your investigation and catch your man. Thank you. Have a nice day.
Hi Christopher,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 27, 2017
I can and always could rely on my Walmart card representatives to have my funds available when released, also if I ever came across a problem with a purchase that I didn't make or authorize Walmart took care of it for me expeditely. Thanks for your great service and I would recommend this card to anyone.
Hi Linda,
You've got us all figured out! In fact, we’re a team that's dedicated to providing our customers with the best prepaid debit card possible. We're glad you were satisfied with the services provided and hope that you continue to enjoy your Walmart MoneyCard and all of it's great features.
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
It is really useful. I have never had any problems with my card. It can do anything a regular card can do shop online or in stores! If need to take money out I can do that at any atm! Love my Walmart card!
Hi Jessica,
Thank you for providing such valuable feedback. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you'd like to discuss.
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
Cashed my paycheck 2 weeks ago. Walmart charged me $3.00. Walmart charged me $3.00 to put $13.00 on my card. Walmart charged me $5.00 for monthly service. Walmart charged me $11.00 service fees and now I have $8.00 on my account. Tomorrow I cash my check, I will pay $3.00 for this then Walmart will charge me another $3.00 to put $20 on my card. Why would I ever put my paycheck on auto deposit. As for stash why would I give you half of every penny I put in that account. Sorry if I sound a little unhappy.
Hi Janie,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 27, 2017
I really like the addressability of this card. I like that it's hassle free and I choose to have money on it or not. Can use it anywhere too, even Mexico. Great card when you don't wanna deal with banks. I don't mind the monthly charge cause banks do the same.
We appreciate your feedback! We strive to make your Walmart MoneyCard experience as easy and convenient as possible. Your positive feedback helps us to recognize the work that we are doing well.
Thanks, Green Dot Corporation
Reviewed July 27, 2017
I enjoyed to a degree but not when. You can't get a second card with your spouse name on it and the fact of being charged monthly fee when more Than Enough money is directly deposited on it and that customer service sucks really bad. They seem to not know anything.
Hi Hugh,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 27, 2017
For some reason the company I work for is having trouble getting my direct deposit started. My husband and I work for the same company and he has no problems with his direct deposit and gets his a day early. I was wondering if you could check to see what's going. I would love to see how this would benefit me instead of trying to find somewhere to cash my checks. Once my direct deposit goes through I will come back and give it full stars.
Reviewed July 27, 2017
I been with this company for years and I love this service. Although, recently I received an email saying that I won 25 dollars for having funds in my vault which was a month ago but I still haven't received the 25 dollars. I'm upset about that.
Reviewed July 27, 2017
Apparently, by you partnering, it's affected people's direct deposits. For two years, I never had a problem and always received my check two days early. Now, I have all these credit card payments due to come out of my check today, and my checklist to be here yesterday, now I'm going to have $200 in late fees. Not happy! I contacted my payroll and they said that it is nothing that they did, it is all from your end.
Hi Norma,
We attempted to contact you regarding your concern. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 27, 2017
I have been using Walmart MoneyCard recently as a direct deposit and that is one of the best decisions I've made recently. The information was easy to obtain in the transferring of direct deposit. You can easily and at no cost check your balance.
Hi Jeanne,
You've got us all figured out! In fact, we’re a team that's dedicated to providing our customers with the best prepaid debit card possible.We hope that you continue to enjoy your Walmart MoneyCard and all of it's great features.
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
I love my Wal-Mart card!!! I have no problem whatsoever with the card. I love to use my card to buy things and pay the bills. I would tell everybody I know to get Wal-Mart card cuz it's so awesome and so easy to use it. And the best thing is that nobody knows my password and all my information about the card.
Hi Victoria,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work.
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
Excellence in affordability and convenience. This card allows me to receive my payroll check via direct deposit two days early. I use it in all places that accept debit and/or credit cards. It is Visa affiliated so I use it with ease. I get cash withdrawals at grocery stores in the customer service department when I am not near a Walmart. This card has helped my family tremendously.
Hello Damean,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 27, 2017
It’s easy to use, no monthly charges and direct deposit. That’s about all I need. The only thing I'm having an issue with is I am unable to find or start using the vault system on the card. It may be I need to upgrade my card for that feature. No complaints other than that.
Reviewed July 27, 2017
I enjoy my Wal-Mart money card. Been a member for years and plan on being a member, only thing I don't care for is they charge you $3.00 every time you have to add money to your card and that charge you $3.00 a month for member fees. Wish that they honestly would change those policies for being a Wal-Mart money card member. THANK YOU.
Hi Darren,
Thank you for taking the time to review your experience with us. We value the opportunity to help more people bank as well as your feedback for how we can improve. Please trust that your comments will be forwarded to the correct department.
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
I set up a Bill Payment and it isn't showing anymore. I have not received an email or a phone call to let me know if anything is wrong. Is there a History of scheduled and cancelled Bill Payments? My bill is due on August 2nd, now it may be late.
Hi Marja,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 27, 2017
I acquired my money card in November of 2007. It has been a very positive experience. Customer Service is professional and solve any issues presented professionally and with great consideration. All card replacements have been quick and of very little inconvenience. ALSO, I know I have saved thousands of dollars by not having to pay monthly service fees and account charges. (Once you could re-load at any register it was even more convenient.) My Social Security check has been direct deposited since 2010 without a problem. THANK YOU for the great experience and service.
Hi Shirley,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
Love it. Helps me get my bills paid without having to go to four different places to pay my bills. I can buy things online order some pizza. I can do everything any credit card can do but the difference is, if I can only spend what I have. I don't have to worry about going over budget and getting charged a ridiculous amount for going over my balance. If I don't got it I don't spend what I don't have that's why I love it.
Hi Alberto,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
I've had a Wal-Mart MoneyCard now for about 7 yrs. Never any major issues. My direct deposits are always on time. I like how you can put money back now. And the contests every month I'd like to win one. LOL. One thing I'd like a personalized card.
Hi Heather,
Thank you for providing such valuable feedback. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
They don't offer any kind of pin cushion/overdraft for direct deposit cardholders that have a deposit over $500. The stash cash promo is bogus use it and never get anything. Never received deposits when I should. Customer service is a joke most of the time. I have found that NetSpend offers their customers way more benefits so I will be switching.
Hi Kristie,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 27, 2017
The card is fine. However, I get tired of all the incessant emails about direct deposit. I don't have that option at any of my jobs so it is NOT going to happen!! So I would appreciate much less emailing to me on that subject. If something changes, I am now well aware of that option with a Wal-Mart card.
Reviewed July 27, 2017
I think the card functions great all features work fine. All I think should be added is the ability to link with apps like Google Wallet, and Square Cash, or even receive money through PayPal. It would make receiving money transfers much easier. By which the card could function more efficiently and would subsequently be more popular. This would make you more money, and make my life easier!!
Hello Charlie,
Thank you for taking the time to review your card with us. For your reference, customers can transfer funds from PayPal to their account via the direct deposit feature. Simply visit PayPal's website, set up Green Dot as your bank along with your account and routing number, and with "checking" as the account type. From there, you'll be able to transfer funds from PayPal onto your Green Dot card! Please let us know how it goes.
Thanks again,Green Dot Corporation
Reviewed July 27, 2017
I liked the way the card provided services. I liked the ongoing balance when I accessed my account online. I liked the ease of submitting for direct deposit information. My one and only displeasure of using the Walmart Money Card... My account balance is printed on the receipts I am given from vendors. This is, I believe a violation of my rights to privacy and confidentiality as well as against the Privacy Policy and Terms of Use. This has put me in some embarrassing situations.The balance has shown up on receipts given by medical providers, small vendors, McDonald's, etc. I was given excuses that it was because it was Master Card policy. (Which is not true). I now have a Master Card through my bank and it does not give the balance. I was told it was because of it being a debit card, which is also not true. I have had a Visa debit card and the balance was not given. This is the reason I am planning to close my account.
Reviewed July 27, 2017
I would like a phone number that I can speak with a live person. I need a replacement card with the same account number. I've already paid for it once and that was months ago, and I need someone to get me login access to my account because I need a printed copy of my transactions for my attorney who is representing me in my bankruptcy. I need a copy from 05/17-07/22/17. Plus it would be nice to be able to check the balance of my account if I need to. I have tried numerous times to talk to a person and sometimes have trouble communicating with some of the people on the phone.
Hi Donna,
It was a pleasure speaking with you today. We are glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!Green Dot Corporation
Reviewed July 26, 2017
It has made it easier to setup automatic payments so I don't have to worry about my bills being paid. And makes me feel safer not have to go to the bank. I recommended the card to family members. The new program offered is good thing.
Hi Deborah,
Sounds like you've got us all figured out! In fact, we do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Be sure to check out the Walmart MoneyCard app for easy access to your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your Walmart MoneyCard and all of it’s great features. Thank you so much for being a loyal customer.
GreenDot Corporate
Reviewed July 26, 2017
I really like the app. I also like the fact that I may get paid 1 to 2 days in advance. Plus you can also get money back when shopping at Wal-Mart. You all have really saved me because I was unable to get a bank account due to my license. But I really enjoy it!
Hi Gregory,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 26, 2017
Excellent service, very prompt and earlier than banks. When are we getting a card with a chip? The chip on the card makes the use of the debit card extremely safe. Up till now, I haven't encountered no purchasing issues nor reloading issues. Walmart MoneyCard negative issues with me is showing the balance of my account.
Hello Onesimo,
Thank you for providing such valuable feedback. We take your experience seriously and will forward your comments to the correct department. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,Green Dot Corporation
Reviewed July 26, 2017
Having the card is a real life saver. I enjoy having it, the card itself has done so much for me. I receive deposit and I get my money much faster which really helps out so much because I can pay my bills on time and I can also shop which makes it great for me.
Hi Deborah,
Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!
Thanks again,Green Dot Corporation
Reviewed July 26, 2017
I like pretty much everything how the card works and the online viewing of transactions, money stash, etc. But I wish the $5 monthly charge would not be. Should not have to pay any monthly fee. Other than that, it is all good.
Reviewed July 26, 2017
I have had a few problems. When I check my balance at the Walmart ATM, I am charged a fee. There is a big sign on the machine that state that there is no fee for balance inquiry. Also, a transaction I made with the Hartford in March was declined even though I loaded more than enough on the card prior to the transaction. I would load more money or set up direct deposit if I were not charged $3.00 for every load plus the monthly fee. The experience of double fees is no fun.
Reviewed July 26, 2017
I've been a card holder for years. I absolutely love having the option to use my card online, at any store, etc. I do not like that I have to pay $3 to add money then pay $3 a month for the fee. One of those should be waived or have a rewards program where as a loyal customer after so many of these you get one waived or something. That would be nice. I also do not like it when Wal-Mart makes a mistake on a charge and it become a hassle to get the money returned. But Overall I do enjoy the benefits of not having to keep cash on me. I will be a forever customer.
Hi Stephanie,
Thank you for providing such valuable feedback. We take your experience very seriously and will forward your suggestions to the correct department. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Green Dot Corporation
Reviewed July 26, 2017
If you lose your card. Good luck getting money without it. And don't ask anyone at Walmart any questions about it. They don't know anything about it. So the employees of Walmart offer no help at all. I would not recommend this card for the simple fact that nobody can really help you access your money until presented with a card.
Reviewed July 26, 2017
Bill companies overcharge the card when you didn't authorize them to and the card lets you go to negative when they are suppose to stop you when you have no money on your card and they take negative $5 off the card every month so you have to watch out for that.
Hi Destiny,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 26, 2017
I have had to reorder my permanent card several times while paying a 3 dollar fee every time and still have not received it. I authorize it to go to **. I have written the address as ** North 5th street and then ** 5th street North and still haven't received it. I would like it to go to the post office box please.
Hi Brett,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 26, 2017
Satisfied with the service I have had so far. I have had no problems with my account other than losing my card and it was replaced promptly by customer service. They were courteous and responded with concern for my situation.
Hi Kenneth,
Thank you for providing such valuable feedback. We value your business and thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thanks again,Green Dot Corporation
Reviewed July 26, 2017
Having the card makes things easier for money transactions. However I'm having a problem viewing my balance, trying to reset my password and it not allowing me to do so, therefore I cannot still see my balance. Very unhappy.
Hi Tina,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 26, 2017
Could never get a hold of anyone when needed. After money was taken out of my account the first time, they put it back. Could never get a hold of anyone again, just computer. Wish someone would contact me that could make me understand why this happened twice.
Hi James,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 26, 2017
I really think that it could be a cheaper fee, because they charge to put money on my card and they charge to take money off my card and then they have a monthly fee, no matter if you use card or not. On the flip side, very useful for those who don't have a bank account. Just a little much with all of the fees.
Walmart MoneyCard Company Information
- Company Name:
- Walmart MoneyCard
- Website:
- www.walmartmoneycard.com