Walmart MoneyCard Reviews

I assisted a friend living presently in transit from Nursing Home to a Assisted Living to purchase a Walmart Pre Paid Visa Debit with her name on it. When card was sent to old address it was returned. Since then it has been blocked and she is advised to send copy of gov’t Driver’s License or Passport to "possible unblock, after 4 day review". This Senior Lady has been in wheelchair since birth, her only form of Gov’t ID would be Medicaid card that she is unable and scared to send through the mail or have me (her caregiver and someone she gave verbal permission to Customer Service to allow for arrangements and contacts) so she was very disappointed when the card was blocked and she was told that they weren't even sure if her State Medicaid ID would suffice even if she did agree to send it.

Customer service is a nightmare because they can barely understand the English language or a complete sentence. You cannot link this account to PayPal or any other bank account because they don’t show micro deposits that come from the company you’re trying to link it to. They charge 95 cents per check and force you to wait over 7 days to receive your money or you can instantly get your money paying a 6 dollar fee. They use Certegy and deny check deposits from family members (who had their checkbook stolen a long time ago because it’s too risky for them...yet most banks just put the money on hold until it’s available. THEY FLAT OUT DENY YOUR ABILITY TO CASH IT). I also find it odd that online banking is still charging for check deposits when they sent out an email during the last week of December stating it will be free once it’s back (went down for maintenance on the 9th and was not available again until TODAY 10 days later).

At first I loved my card but now I am pissed. I went to pump gas at a pump and they didn't have the gas. I hung the pump back up and 75.00 was taken out my account. After calling customer service begging and pleading them to release the hold they wouldn't do it. They are telling me I have to wait until the 25th for a pending transaction to clear when I clearly didn't pump any gas. I'm getting rid of this card tomorrow. I can't afford to lose 75.00 for nothing. I'm sticking with American Express because this happened with them and they released the hold the same day. This card is **. It doesn't even deserve one star.

VERY UNHAPPY. I have been dealing with the Walmart MoneyCard for about two weeks now. I filed a claim cause my card was stolen. Filled out the dispute form and spoke to a representative. The Rep stated it will take 7 Business to determine my claim. I said ok. I called on the 7th business day to see what is going on. A new rep then said it will take 10 business days. I told them that I was told 7, the recording when you call says 7. They stated that is a old recording. I asked if it is a old recording why would the rep I file the claim with say the same thing. I asked for a manager to call me back.

Just as several other people have expressed, my account with Walmart MoneyCard/Green Dot Bank was hacked and my account cleaned out. I noticed the pending unauthorized charges on 1/3/2018, I called the bank immediately. The customer service person basically stated there was nothing she could do after explaining to her that I did not make any purchases in the UK... Her suggestion was to see if the charges posted the next business day. Well they did and cleaned my account out. Called the bank again and was told to file a dispute on the unauthorized multiple charges, I did on 1/4/2018. I also contacted the merchants concerning the unauthorized use of my account. They informed me that their fraud departments had suspected and stopped the attempt to use my account info per their protocol. No money was even passed to the merchants from my account but yet on my end the charges are still posted as cleared and funds gone.

I have enjoyed my card for 2 years. My paycheck is deposited on my card and this helps me to stay out of trouble with my bank. Only issue is for almost a year I've been getting paid 2 days early and recently it has been going back and forth between 1 day early and 2 days early which messes up the automatic payments I have set up. Otherwise it's a great alternative.

Last month card was blocked due to someone using my card. I had to send my drivers license through this water verifying system that took a while then I finally get my new card and within 2 days of getting paid they lock my card again! They say due to suspicious behavior, again I have to do this ID verification, I have submitted it 3 times and it says accepted then it says accepted or valid and then it says not valid. I tried to call and the customer service number 877-937-4098 doesn't let you speak to a representative!!! I'm supposed to be getting paid tomorrow and I won't be able to access money! I need to pay bills and I am afraid I won't be able to get my money!

I have been a card member with Walmart MoneyCard for 6 years. Never had any issues with my direct deposit until now. I usually get my direct deposit 2 days early by 3 p.m. mountain time. Today I have not received my direct deposit and I have three bills that are past due. I'm giving you this review which I'm not the type of person to give bad reviews but your customer service was not helpful at all and tried to tell me how I need to manage my account. I have managed my account and I check it every day and no direct deposit. I'm infuriated and very upset.

I've used the Walmart MoneyCard for years and was happy up until I had a reason to call customer support. I had $1600 stolen from the MoneyCard by someone in a different state and a city that I had never visited. I understand that fraudulent activity must be verified but the "service" from an apparent overseas call center was beyond ridiculous. First have people who are fluent in the language they are supposed to be speaking. Their poor grammar plus the thick accent made them hard to understand and conveying anything back was a real task. On top of the language barrier the representative never offered any true help. They simply kept repeating the same unhelpful lines over and over. They made it painfully aware of how little they cared and that it wasn't their money.

Your employer sends them the check, they send email showing they did with time, sometimes Walmart takes forever to post. They tell you to call employer, you tell them you did and they tell you they're basically lying.

I opened my Wal-Mart acct in Oct. 2017. I use it to receive my direct deposit. I never received my personalized card. In Dec 2017 I asked to be sent a personalized card. They shut down my temporary card which I don't understand since it wasn't lost or stolen. My new card was mailed Dec 26. By Jan 5 I had not received the card. I called customer service and was assured it was at the local post office. I asked if they had a tracking number. Answer was no. Well how do you know it's at the post office without a tracking number. I was told to go get a new Wal-Mart card as my direct deposit had hit and I needed money for bills. They made a one time courtesy transfer for part of my money to the new card. I was told my card would be to me by Jan 8. Now I have 2 acct. Jan 10 I still had no card.

Had been with Walmart for many years and then on Dec 3, 2016, I had a fraudulent charge which having googled the day and location found it from Germany on World Hackers Day. Never understood how they got my card number nor how someone from Germany could use my card. Lesson I learned is if you ever have a need to cancel your card, remove all your funds first. If you ever use the card, load only the transaction amount. There needs to be more federal regulations on prepaid cards.

Finally after 17 days I have received all of my money back plus the charge of my new cards & a refund of all my monthly fees! I am very satisfied.

This is my second time registering for the Walmart Money Card and for the second time I was denied access to a personal card due to my info being unverified. I have assured that my information was accurate and I have already loaded money on the card. I would wish to speak to a actual person, because the number on the card does not help.

I have been a customer for 8 years and Walmart has screwed up a lot over the last couple of years. On Dec 29th I went to use the atm but cancelled the transaction but Walmart put a hold on my card anyway and my dispute was supposed to be solved today but today they tell me wait another week before they can resolve this and credit my money. I had this card to get my check earlier but I will now be waiting until Friday and depositing my money in my bank account. I will never use their trashy cards again. I spoke to the corporate or so they say and the rep was really nasty talking while I'm talking and when I told her to go ahead and let me know when she was ready to shut up she threatened to hang up in my face.

Bought this for my son to use to buy Christmas clothes online. I registered it and was charged $5 for a maintenance fee. I went to Walmart to return or get my money back. They said I had to request a card. I bought a card, why should I request??? I have been hold all day trying to talk to someone. 75.00 gone. This card might have been great at one time, but management and service is no more. Don’t get one. Beware!!!

Over a week ago I reported that my Walmart MoneyCard was lost but found it the next day, big mistake! My account has not been used since and every time I go to upload said document it says it doesn't recognize my card number (15 times)! Called the customer service number and there is no real person on that automated system because it hangs up on you every time! If the account is locked then why havent I received my new card by now so it can be reestablished? How do I get this taken care asap?! This is beyond ridiculous now.

After years of having this account, they have closed my account. There is no number to speak to a person just an endless cycle of automated options that do not lead to customer service. Why did you close my account? This is the only way I have to pay my bills and I work online and receive direct deposits only. How am I going to pay my rent? They simply don't care. My suggestion - DO NOT GET A WALMART MONEYCARD. Go with a reputable company that doesn't shut your access off to YOUR money.

I was scammed by an online purchase of some Ugg boots that I was purchasing for my daughter for Christmas. The company took a little over $90 out of my account on November 24, 2017... it is now January 11, 2018 and I NEVER received the boots. I found out that the company was not legit by trying to go back onto the website that I initially purchased the boots from but a message came up stating that the site was shut down due to fraudulent activity. I filed a dispute with Walmart Moneycard and they denied my dispute.

I been having problems with my Walmart MoneyCard. Just last month I had to send in identification. Once I got my card unblock, Today I had the same issue, once I got it unblocked for the second time my direct deposit wasn't posted. I have always received my direct deposit on Thursdays. Don't know why the delay happened. I'm getting upset.

I lost my Walmart money card and I called and canceled and requested for a new one this was on 12/27/2017 and I have my paycheck direct deposited to this card that I never received. When I enter my information like birthdate & social number it's say it's the wrong number and when they ask what's the last four digits of card I'm calling about it's says it wrong... and no one can tell me where's my money. Today is 1/11/2018 and still no card no money.

I had previously disputed a charge on my Walmart card. Green Dot Bank's customer service has decided to un-authorize my card and issue a new one. This would not have been an issue if they had contacted me before they completed this transaction. However, since you can't talk to a HUMAN and only a computer what do you expect. There have been to many times this so called Bank has made decisions without proper authorizations from the cardholders.

Great card, switched to this after some banking issues. Recently I've noticed that I've been getting money in my account on Thursday instead of Wednesday with the 2 day early pay feature your card offers. My job pays their employees on Friday. This has been going on for at least 7 pay periods now. Just seemed strange to only get paid a day early. Otherwise this is a nice easy to use card!

My wallet was stolen... When I called to cancel my card they failed to do so. So when my social security was deposited it went to the card that was stolen. I then had you send me a new card well you blocked the new card I was given. And want me to submit a Copy of my ID or drivers licence that I also don't have because it was also stolen. So while you're withholding my social security and won't let me talk to anyone. I will be filing a lawsuit against you for stealing money and not having an option to speak with a real person... So unblock my damn card or I'll be seeing you in court! Give me my money back!!!

I want to start by saying this is the first time that I have taken the time to give a bad review. I don't like giving bad reviews because things happen but this is way too much. Over a month ago I called and cancelled my Wal-Mart MoneyCard because I misplaced it. They cancelled it quickly and sent me a new one. I thought everything was great until I tried activate the card, I was told that it was a block on my card and I had to upload my ID to Wal-Mart Money document upload. I uploaded my driver's license FIVE TIMES!!!

I've been using Walmart MoneyCard for about 2 1/2 years with direct deposit and I lost my card so I called and canceled it and I never received a placement card. I have 934$ somewhere. No one can help me get my money or a replacement card. It's like all my information has disappeared. They told me they can't help me. Are you kidding? I have 900$ some dollars where? I feel like I got robbed. What can you do to help me. Any information I enter it say it's wrong. I'm very upset about my money.

Have had the Walmart MoneyCard for roughly 3 yrs with minimal issues, couldn't access my cash for a couple days in July 2017 but it worked out. Now it's a problem. For no reason, my paycheck deposit last week was rejected. Same employer as my previous 84 deposits that had no problem going thru. Now I wait for a paper check and my tent and cat payments are late.

Somehow a scammer got a hold of my card number on New Year's Eve, and after being denied for 6 transactions at various places they finally were successful in emptying my ENTIRE account in a place called Vacaville, California. I live on the opposite side of the county and have never been to California, nor have I ever bought ANYTHING from a source in another state, AND I've been a customer with them for 10 years now. I got the worst customer service I've ever received in my life when they could not answer a single question, they could only repeat their verbiage all customer service reps are given when they start a job such as this.

Please let me be one of your prime reason why you should still always physically carry a debit card from an actual bank thats actually reliable. When you're stuck in a restaurant traveling with your friends and you have absolutely no other options to pay other than the Walmart prepaid debit card and theres not enough money on it for you to pay... the first thing that immediately comes to mind is “I should reload this” only to have your debit card information on file denied repeatedly for no reason knowing full well you have more than enough money to process your request. As expected my bank has the nicest people able to assist with any solutions to the problems at hand and they told me nothing was wrong on their end and to contact Walmart which had been the problem the entire time.

I paid for a deposit on a cruise with Carnival Cruise Lines a total of 2 payments $250.00 on 3/08/2017 and $250.00 on 03/13/2017. I canceled the cruise yesterday and received a refund on my Walmart money card for $500.00 on 01/06/2018 and they froze my account because they think the transaction is questionable. Now I have had to send them the original receipt from my cruise purchase and wait 48 hours before I could use any of my funds!

On yesterday, I had the most horrible experience with this card!!! I have used this card for over 5 months now, for direct deposit, withdraws, paying bills, store purchases. Then I decided to add the Wal-Mart app., to my phone so that I could check balances. I tried to make a purchase and my card was declined! Then I was sent an email stating that my card is blocked for suspicious activity, I could not call anybody, there was no one to talk to??? I went to a nearby Wal-Mart store and none of the managers could help me???

I’ve had this card for years. Then two weeks ago they charged me twice for one transaction. One transaction ended up going through while the other was dropped. But even though the other charge was dropped they never returned my $500. I keep calling customer service and they can’t tell me anything. So who do I talk to to get my money back?

I've had this card for many years now. I am currently on a mission to find another. The customer service is horrible! The English is very poor indicating that services must be outsourced. To reach a live person it takes forever through the automated line with many choices through a phone tree. You'll hear your balance repeated several times as if you didn't hear the first 2 times. I had a charge that was showing as pending and the rep kept insisting that it wasn't. I explained that it was showing up as such and he kept arguing with me. After about 10 min of going back and forth somehow it magically appeared as pending. It's been 6 business days and the charge hasn't fallen off.

DO NOT get a card with them. I lost my card and reported it, they then blocked the account for fraud which there was none but me updating the address for a new card. I call them because I get online and it says I have to submit an ID to prove I'm me. I did that and they let me activate my new card. I then call again because I should have gotten paid and they say my ID was good. My card is good, then they get back on the line and say I can't receive money. My account is still blocked and once I use what's left on the card they are closing it because they couldn't verify my ID. I will not tell anyone to come to get a card and I will make sure everyone knows how ** they are. Now I have to figure out where my money is and wait for a paper check.

Well, up until this point I've had a pretty good relationship with the Walmart MoneyCard. No real hiccups, I get my work checks direct deposited. It's been fine. NOW… here's where things get really messed up and disappointing. I was trying to do some Christmas shopping for all of my family members online at this website. Firstly, you have a create a profile to shop which it’s like that at most places so with that, you get your own dashboard that shows orders you've made, tracking, etc. I've done online shopping for years without a problem. Okay… so I add the items to my cart... I go to check out… And just like any other online order that people make, where you enter your card info is generally like the 2nd to last screen before the transaction is complete.

I have been using Walmart MoneyCard for almost a year. I make regular cash deposits and direct deposits from my job. I went into Walmart the other day to load cash and it said my card was blocked and gave me a number to call. When I called the number it asks for all my information which I gave. It kept saying my card was invalid and when I used my social it told me I had to upload documents to prove my identity and it gave me a website to do it. I went to the website and followed the directions to upload the documents and it asked for my card number. I put in my card number and it says it's invalid. How am I supposed to get my card unblocked? I still have money on my card and my direct deposit is set up with this card. This is crazy. I have no way to contact ANYONE or have access to my money. I got NO notice that there was any problem with my account. It just happened out of the clear blue. Can I please get some help with this?

I bought a Walmart reloadable card to pay my bills and I cashed my check about two day ago. I kept some money on the card to pay some bills. Next thing I know my card has been blocked. I tried calling the 800 number in the back of the card and I only get an operator. Never do I get an actual representative. This is super frustrating. I can't be losing money just like that. Can someone give me a better number to call if you guys have had this problem before. Thank you.

I have money on my account and Walmart/Green Dot blocks my card while traveling. They will not release my money to me even though I have sent my ID to them twice. What else can I do to get my money back. Without taking it to court. The failure on their part to unblock my card cost me my job due to not making it back to work by the time we scheduled for me to be there. I am working to get the job back but they need proof of the reason I could not make it. I have had these card now for about 5 years and this is the first issue I ever had.

I have had my card for a while now and I have never really had any problems until recently. Even though I should have funds on my card it’s saying I am in the negative by a lot. Also I was suppose to receive a refund around the 22nd and still nothing. Called customer support about 5 different times on the 29th. Got different responses about when the money should be placed back on the card and also how much funds I have on my card. My last transaction was posted on the 27th and it says my available balance after is suppose to be 22.54 yet on my balance it says negative 65 something. How is it that it says right below my last transaction I have 22.54 left but say I'm in the negative 65 something and yet still no refund.

I recently activated a Walmart Money Card and blocked it temporarily just to have them say I needed proof which I provided more than a few times. I uploaded my images on the site that was provided numerous times and all they keep repeating is the images are not readable. I can't reach Customer service to speak with anyone about what's going on and I don't have a way to cancel the card because of these issues. There is no way to get my money even check my balance because of the block that is placed on. I need to speak with someone from a corporate office to resolve or get someone who can look into settlements.

I filed a dispute for a hotel, airfare, and ATM charge back on November 14th 2017. I was initially told the dispute would take up to ten business days. After 10 business days the dispute needed to be extended up to 45 calendar days which would have been December 29th. Contacted customer service and was told end of business day today. It was even escalated that I would receive a email or letter in the mail. Spoke to another rep and told me, "Chill out man. Give us time." I'll get my money soon. Not only was she rude but randomly put me on hold and transferred me to another department. Was told by another supervisor, "We guarantee we will have it resolved in 24 hours." This is the second escalation and I've lost all confidence. Because this dispute is over 1000 I think they are delaying in giving me back my money. If something else goes wrong I will be taking legal matters. Will keep y'all posted.

I am very disappointed with Walmart/Green Dot Corporation's deceitful practices in assisting me... actually your lack of assistance with my dispute. Claim number: **. Your company repeatedly informed me that my issues would be settled on December 29, 2017. I'm sure that you have several recordings of this, just as I do. On December 29, 2017 the timeline incredibly was now 45 days. I was previously NEVER told 45 days.

Yesterday morning I received my direct deposit right on time as usual. I went to pay my rent which I do every payday and the person that ran my card thought the internet was down so she ran my card twice trying to get the payment to go through. Long story short... I was double charged and called this so called customer service number. Although the person that ran the card has backed it out of the credit card machine, because I called, it is now a dispute and I am being told I can't get my money until January 10th... 2 ** WEEKS AWAY!!! I have called numerous times, asked for a supervisor, threatened to have my employer (who is an attorney) get involved, you name it, I've done it with these people. They could care less what happened to me.

My husband's check was placed into his account on Wednesday. We have yet to be able to withdraw anything. No one at Walmart can answer any of our questions and we have been advised that there's nothing they can do. How can this be? That is his entire paycheck! So frustrating. We were told to visit a Sheetz location to withdraw funds. We attempted that it will not release the money. And we've only had this account for a little over a month. Talk about discouraging.

On my 3rd claim with Walmart MoneyCard for fraudulently activity on my card someone stole my card and took all my money off, but Walmart MoneyCard keep denying my claims. By submitting a police report as suggested by one their supervisors, hoping this will help them believe I️ didn’t spend my own money. Instead they add 4 new transactions to my dispute without my authorization and blame it on me. I️ only submit 8 transactions for my dispute and submitted my police report reflecting the same thing.

Had charges from someone else using card. Contacted Walmart Money Card and cancelled card. Got a new card and charged $3.00 then told by 12/28/2017 I get a credit for charges not mine. Keep in mind this is 26 days later now. Credit still not there. Called in and was told to try again tomorrow. But their website clearly states:

I had Walmart money card for years. Just recently they said my card is blocked. I have no way to get to a human operator or to get to my money at all. I just want my money now. I have bills to pay and rent is due. I send my ID information for a whole week and they said it's not legible, even after reading all the directions. There is this one part asking for the back of the i.d. and the loading screen wouldn't give me that option after taking the front part. I NEED this to be resolved now.

Sunday 12/17/17, I called to get a replacement card as mine was breaking in half. I was informed that my card would be cancelled. I was prepared for that. I had purchased another card to transfer my money to. Sunday night, I received an e-mail stating that because of suspicious activity, my card had been blocked. When calling to get more information, all I was able to do was access a recording. I did what the recording and the email requested and attempted to upload my information. The card number did not work. My account was completely blocked. When I finally got through to a CSR to remedy this situation, I was redirected to the same automated message, not once, but twice.I went back to the website and attempted to contact someone through email. I was given the same information all over again.

Thank you Ronnie and Green Dot. Even tho I couldn't get all the money back I do appreciate the effort and concern.

I am disabled and live on a very tight fixed income. I have been a WMC customer for 5 years and never had a problem and never had to call their customer service for assistance. I don't have credit cards of any kind and rely solely on WMC for my online medical supplies and prosthetic shoes. This nightmare began on 12/9/17, the first time I called customer support to see about a credit adjustment from Hitchcock shoes. On 12/10/17, I called again informing WMC customer support the credit adjustment had been received but it had not shown up in the available balance column, they assured me that once another purchase was made the balance would correct itself.

Recently I relocated to Atlanta, GA for a short period of time and when arriving my wallet was stolen, instead of ordering a new card that I absolutely had no time to wait on each time I needed it I would use Walmart's send and receive option and send the money over to my PayPal account. I receive my child support payments for my TWO daughters (7&4) of $43.61 every week (or lack thereof if the payment is not on time) and around 4 days before Christmas they placed a block on my account saying I needed a new card number to access and unlock.

I have spoken to at least 3 reps about a hold on my account that was placed for items ordered online. The items were not available so I asked for the hold to be released. One rep told me to wait until they charge me, the other 2 reps told me to wait until Dec 26 and it will be applied to my account. It's the 26 and it's still pending. I don't understand why they wont return my money to me. Do they just plan on keeping it. I asked them to call the merchant. They refused. I need that money. They are rude and they are crooked. The last rep refused to let me speak with a supervisor, his name was Ronald, and hung up on me. Beware of this card and company.

I made a purchase on Walmart.com for my daughter a hoverboard for Christmas on 12/15. That same day I received an email from Walmart saying that they were sorry, however the item was out of stock. They also stated my funds ($262.00) will be returned to my card on 12/22. Now, it's sad to say that it takes a couple of seconds for them to take my money but five days to return it. Today is 12/23 and my funds have not been refunded back to my card and still in a pending status.

Ok so I bought something from Electronic Arts, and they're a usual customer, and then something happened which ended up in an unexplained negative balance. I got my money back and I got a new card in the mail. Problem is now my card is blocked and they need my mother's drivers license. I got it for Christmas one year and she made it reloadable. I'm not sure if this is a scam or not but we are not doing this and I want my money back. This is bull.

On Monday, December 18 2017 I attempted to load cash onto my card at a local Wal-mart check out. The transaction would not go through at the register and I was directed to the customer service counter, where it was successful. I had a previous balance of 25.00 and added another 20.00. After not using the card, I attempted to use the card on 12-22-17 and was informed that my remaining balance was 1.30. Where has my money gone? This is an unacceptable business practice by either Wal-mart or a 3rd party. I am seriously considering discontinuing any further use of my Wal-mart money card. Any help would be greatly appreciated.

I lost my card and requested a new one and I finally got it. My card had been blocked and when I got my new one my direct deposit didn’t go on it. When I call Walmart MoneyCard they tell me the direct deposit got sent back to the center, and to call the center so I did and Green Dot Bank tells me to call the number on the back of the card. Smh!!! I can’t get through to a real person and I’m getting really irritated because I never had a problem with my cards ever. Now close to Christmas and I have no money to pay bills or anything.

I have been trying to get direct deposit into my account. First week was my company's fault. This week we made sure all the information was correct but it is still not showing on my account. Tried to call Walmart Money Card and all I get is an automated response. Cancelling my direct deposit and will not use this card again... Now I have to worry about my husband's pay and whether Walmart will not put that in either.

They said you have to be 18 or older to have your card verified and yes I’m 18 and used the correct information for my card. Now it says I can’t use my card to purchase stuff online and that’s the reason I bought this card! I need this fixed.

I found 10 fraudulent transactions on my card from another country. Customer service is not able to help me. I was told to open a dispute and it would take 10 business days. This was money for Christmas and they are treating it as if I am at fault. Please help.

I have same problem with being locked out of my account as Joe, and I have talked to the customer service people 3 time now. My direct deposit is SS, and I'm disabled. They are sending it back to SS, Wichita will take around 10 days to receive paper check. I will lose home and car by then. I looking forward to someone who can fix this mess.

Hello, I've signed up for the Walmart debit card on Dec 5 2017. It's now Dec 21 and haven't received my card. I call customer service. They can't give me any info so I could be able to use my card number with the app until I receive it. I thought I suppose to get a temporary number or something like that? Ive been calling and calling but no help. Still waiting on a new card and wondering what am I suppose to do because I have direct deposit coming soon. This sucks.

I lost my card and when I contacted a rep he told me to cancel it and for $15 I could get the new card expedited in 3 days. I reported the card lost and when I went to call back it would not let me speak to a rep because the account is cancelled. Christmas is 5 days away and I have no access to my money at all. This is ridiculous.

I had Walmart Money card for a couple years now, things were fine. Until last Thursday, 12/14/17, where I received my Direct Deposit from work, attempted to use my card for a purchase, and was declined. I called my card that day, the Automated "support" System told me my card was blocked and that I must upload my picture I.D. to their website, which I did. To no avail, the following day I was notified that my account was no longer active and I'm not to open any more accounts through their company. I was dumbfounded, mostly because I have still yet to find out Why my card was blocked in the first place.

Was recently charged 26 times for 15$ per hit from Ami USA Musicbox and then when they couldn't get the 15$ charge to go through they got me for 5$ more. To get your money back is jumping through hoops. Customer service is foreign. I used note I say used, to get my direct deposit put on my card every 2 weeks. There is no customer protection if fraud is happening on your card. They just let the charges go through like it's no issue. 26 times in a row from 8 states away and that doesn't put any red flags up. The charges occurred 12/15/2017 and I won't know anything from what I was told today 12/29/2017.

For years I’ve had a Green Dot card and never experienced anything of this sort. For years I’ve trusted this company with my direct deposits and other money operations and not once have I ever been marked as fraud of the kind for suspicious activity! A hold was placed on my 3 days after my hard earn paycheck was deposited onto my card. After numerous emails and attempts to reach someone, I finally got a call back. Not once did the representative give me a explanation of what happened to my card. Not once did the representative care or try to resolve the matter before saying “you’re not getting your money back”. And not once did a the “customer care” representative care to see things from my POV!

I am very upset with this company, I have been on the phones with them for the past few weeks. Earlier today I received an email from Walmart Dispute for me to send them proof of my identity to continue this dispute because of a fraudulent transaction that happened over 2 WEEKS AGO. When I got to the link they ask me to type in my 16-digit card number, can't do anything because they can't find the information because clearly they decided to block my card before I can even continue on with my dispute. I have refunds coming back to that card this week and I also have my direct deposit from my job going to that card as well. The only thing that's keeping me from going another route is the earlier payments I receive and I really do enjoy that feature on this card. Something needs to be done about this and it needs to happen today or I will report this to the FDIC.

My card was sent to the wrong address. I called in and spoke to a representative for a while and explained the situation. I asked her to resend the card to my new address **. in which she replied "no problem". I asked her to block the PREVIOUS card so it would not be used and please do not block the one going to my new address. I also asked to add my mother to the card because I will be out of state travelling. She said "no worries." The card will be received on or before the 19th. Well, I received the card and lo and behold IT IS BLOCKED. I cannot get a human on the phone for any assistance and the automated service disconnects after stating this. It has caused so much hardship because my mother's name is not on the card as I asked. Also, I am out of state and need my bills to be paid. Have anyone else had this problem and how can I get it resolved?

I bought this card at Walmart to make online purchases and put 500 dollars on it. I registered the card and applied for the provided address and Social Security number on website. They couldn't verify my identification and denied to send card in mail. Now stuck with card with money on it I can’t use because it gets denied when used for online purchases. Information on package with card is misleading. Don't buy this card if you're expecting to use it online.

I have had my card for almost 3 years and had never had a problem. A few days ago I attempted to order a replacement card because the strip is worn down. When I ordered the new card it told me my request had been processed but my current card would be unable to make cash withdraws but I could use it for purchases. I immediately called customer service and told them I could not have my card blocked because I had bills to pay and needed to withdraw cash. Customer service told me that my card would be fine and they was showing no blocks.

On December 1 2017 I made a hotel reservation through hotels.com. Well I had to cancel so they sent me a email say the funds were process back to my bank on Dec 2. So on the 3 I called and the foreign gentlemen I spoke to advised me of another transaction on my account which wasn't mine so he said to cancel my card and send a new one. I asked him if that would screw up my refund he said no. Well low and behold these snake ** company who doesn't even have Americans working there says they gave me the money back the day of I made reservations.

I purchased the Walmart MoneyCard for the sole purpose of buying gifts and things online for family, and after I finished registering the card it says I cannot do that... I can't even reload the card if I wanted, I can only use it for buying things in store... This is ridiculous! It kept saying I could, and even the cashier said I could! This is absolutely terrible!

I've had a WMC for I think close to 5 years, never ever once had any issues with it or the issuing bank Red Dot. However, recently I called to change my address and ask for a new card since my old card was worn out. I had to work out of town after my request for the new card, when I got back in town and opened my mail it had arrived during my time out of town, I called the number to activate the new card and was told my card had been blocked. I finally reached a human and again was told my card was not only blocked but that my account was being closed. The first customer service rep could not tell me why so I asked for a superior, this person basically said the same thing with the addition of I had violated the parameters. I asked what parameters had I violated and or what exactly are the parameters for the account and he said he could not disclose that information.

My paycheck was direct deposit and went on the card two days early. But by the end of the week it was blocked and I have done what they asked and can't use the card to get my money and can't talk to a human only a machine. They took my money.

Just bought card at Walmart. Registered online with immediate response "unable to verify identity." There's absolutely NO reason for this. Well, tomorrow you'll deduct your fee and I'll have $5 less and I can't reload. I called the number on the back of the card and was informed it was disconnected, so called the number listed online, but it's completely robotic, no live person to communicate your problem with. I would like to know what to do to "verify identity." No suggestions offered. I see by the reviews that this happens to many, many customers of this card.

A few days ago somebody hacked our card and stole over $800. They went to the United States Post Office and purchase two money orders for $400 each. The place that these purchases took place is over 2 hours away from where I am and my husband is who both have card and there were transactions done in 3 different locations all within minutes of each other. So obviously if there's only two cards on the account how is it possible that three transactions were being done within minutes of each other all within very far distance of each other?

My employee was having her checks directly deposited to her card, and the last deposit never showed up on her card, even though it was taken out of our payroll account. It is impossible to get anyone who can help with this on the phone. We provided customer service with a tracing number from payroll, but still nobody knows where the money is. Supposedly, management does not have a phone number we can call, and no one knows where the money is. Our payroll company tried to do a reversal of the funds so we could reissue our employee a check only to be denied by Walmart. The check was for $520.28. We are unsure where to go from here except to go to our attorney. If a Walmart representative reads this and can help, we would greatly appreciate it.

My card has been disabled and I have not been given a reason as to why other than reviewing a check that was deposited. I have deposited checks from the same company for the last 3-4 weeks. If the deposit did not go through, I would step in the branch. All the money I have to my name is on my card. The holidays are near and my fridge is looking rather scarce. I need clarification and my money. Stop holding my hard earned money hostage. Someone please contact me as this whole ordeal has been rather painful.

My card broke almost in two, that's ok...they all break with time. I called in to customer service as I have in the past and explain that my card broke and a piece fell off... I could not find it. No problem, they charged me 3.00 for a replacement and expedited me a new one. Well two days later I go to check my balance and my card was blocked. I called customer service again and they said they needed me to verify my identification. I uploaded a picture of the front and back of my Florida driver's license and it said upload successful. I call back later to see my card status and it stated my account was closed. WHY? WHY?

I have been having my Walmart MoneyCard for over 4 years now and never have I been hacked into before. I woke up on the 12th with a negative balance of -724.00. I mean WOW. Since when does Walmart MoneyCard allow you to get negative so much money. I called and reported this to the call center and was told that I would have a response in 1 day. I called them all day the next day, only to get a response that my Vault balance was the reason why I was negative. Excuse me? I always have money in my Vault! This is not true! Now I am stuck with a very high negative balance and nowhere near enough money to pay it off. I had to cancel the card and my account. I feel just completely let down by this system.

I’ve been using the Walmart Green Dot card for several years and never had a problem until I purchased 20 in gas from a Shell station and when I got ready to pump the gas the pump was broken. The lady refunded my money to the card and it sat pending for a week then I noticed that the money disappeared but it was never released back into my account. So I called Green Dot and that’s where the problem begins. I was told that it was an UNDISPUTABLE TRANSACTION!!! So I can’t get my money back. They want me to talk to the SHELL and the Shell store wants me to talk to them… I’m canceling my card and going with an actual bank that will assure me that my money is protected.

I would never Recommend the Walmart MoneyCard. Had a bad Experience and still going through a process to receive money off my Walmart MoneyCard to be released. I received credit from and Walmart product and I had the credit deposit on my Money Card. Green Dot block my card so I couldnt use it. I call poor customer service. I can't get no one to help me. Finally got someone on the phone from customer service. They inform me that my card has been blocked 'cause a fraudulent activity from Walmart.

I have been cashing my check at Wal-Mart for years and a few weeks back I decided to get a Walmart MoneyCard. I just tried out the check cashing feature via the App and it malfunctioned causing major issues. The Check verification company Certegy said that they sent an approval to the App to cash the check, but since the app didn't acknowledge it their system is set up to auto deny any further attempts as a security precaution.

I was defrauded and had to make a fraud claim. I sent in my paperwork and got the run around for two weeks saying they never received it after me sending it five times. People in foreign call centers arguing with me. I posted here and promptly got a call from corporate in california. Within one to two business I was credited back and also reimbursed 4 monthly service fees for my inconvenience.

I accidentally entered the wrong account # on my direct deposit for my payroll at work. I've called Walmart MoneyCard several times and got an unclear answer on whether or not they will reject the direct deposit or if my paycheck has gone onto some else's account. It's over $700 and I'm still waiting for my payroll to be notified to whether or not Walmart MoneyCard will kick back the money. I need answers! Please help!

I am giving this review one star because I can't do half a star, this is by far the worst service I have had. I can't activate my card and gave my information to the card service number I called with no luck and the automated system said my information was bogus; this is beyond frustrating and I would never suggest this service to anyone and by the way, you can't even get a refund for your money. This is by far the worst service card and I absolutely do not want to talk to the company about this, as far as I'm concerned they can keep the damn money which is approximately $100.

Mr ** was very helpful and answered all my questions and concerns and getting my debit card unblocked! Thanks to him my Christmas will be much Nicer!!!!

I have been trying to get in contact with customer service since Friday. Our card was turned off (even though there is money and we can see it) with no explanation or reason why. When calling customer service, it asks for all this information and when input, it still doesn't allow you to talk to anyone. Terrible. What's the purpose of having customer service if you can't talk to anyone. I wonder how fast I'll get a response once I file this Better Business Bureau complaint and it becomes public record? STAY AWAY FROM THESE PEOPLE!!! Only reason I had this card was for easy access to get to my son money while he's away but now I think I'll just add him to my REAL account because this is a joke, waste of time, and piece of crap!!!

Thank you all so much we got everything sorted out and in a timely fashion.

I really need to speak with someone regarding my card. Why is this happening and there's nothing you can do about it. You have to make this right. I can't afford to wait 7-10 days. Wtf really. I have used this card for years. I'm very disappointed.

I started a Walmart prepaid visa account which all of a sudden I am locked out of within a day of having. Now instead of being able to contact a live person they refuse to allow access to my funds without uploading a picture of my driver's license. I am discouraged from ever sending valuable information that could potentially be used to access other personal info/banks cards etc. over the internet. Let talk identity theft and how we can make it this much easier. They can't even accept a PDF file. No. It has to be a JPEG?! THERE is NO other banks I've ever gone through that require such action to be taking over a card that was blocked automatically. NOT Reported stolen.

I have used the Walmart money card for years without any issues. I noticed unauthorized foreign charges to my card (3 for a total of over $15.00). I reported my card as stolen/lost on 12/4 thinking all unauthorized charges would stop. My card was charged the $3.00 card replacement fee on 12/4, indicating that the other card was closed and would not be able to be charged. However, I got 3 new unauthorized charges to my account on 12/5. I am set to get direct deposit in 4 days and am very concerned that these companies can keep charging me even though I reported the card as stolen.

I’ve had a Walmart MoneyCard for many years with no problems. Last week I had several withdrawals from my account so I called customer service and they told me I would have to wait to file a report until the transactions were out of pending. In the meantime I get another charge. Finally cancel my card and I get a new card in the mail and it tells me my account is locked and the system will not let me talk to a real person. I’m out money and no way to get a hold of someone. Bad customer service.

My daughter purchased a new Walmart card to pay for her child's Christmas items but now this child has to not enjoy Christmas since the rules changed on a Walmart card. It can't be used for online purchases and you can't get your money back off card. It won't even work in store when you swipe it. Now I'm no dummy but Walmart should honor their products not send money back in 10 days.

12.8.2017. I write this review after purchasing a Walmart Moneycard to use for the upcoming holidays!!! I tried to register the card online and it for some reason the automated system stated it was unsuccessful. So I called the 800 number to speak with someone and entered my card # and it asked me for the ss # which I inputted but it doesn't recognize me.

I attempted to make a purchase at Nordstrom.com yesterday. After entering all of my information, I submitted the order. There was an error message stating that they were having technical difficulties and to try again. I hit submit 2 more times and had the same outcome. The order was not placed. I checked my account and saw 3 pending charges from Nordstrom. I contacted Nordstroms and they stated that they only sent Green Dot authorization for the charges, and that I should contact the bank and tell them to release those charges. And, that they notify the banking institutions at the end of the day as well. I contacted Green Dot and they are refusing to release that money until 12-14th. I HAVE HAD IT WITH THIS PLACE. First of all they can release that as they have done it before. 2nd their CSRs don't speak proper English. I went ahead and filed a complaint with the FDIC! And, I am taking my business elsewhere.

I use to love this card. But now I got a new card in the mail. I tried to activate it and my card is blocked. I try to talk to someone and can't reach anyone. I try to upload my id and it won't let me. What the hell am I suppose to do now?

Received a response from the corporate office this evening in response to not being able to access funds after purchasing MoneyCard at my local Wal-Mart. They were very quick to resolve the issue and explain the reason behind the holdup and look into the matter as to why it was not dealt with at the time. Thanks so much!

I lost my wallet so I called and blocked it and had them send me a new card so I went to activate it. They told me to submit my drivers license so I have now close to ten times and still no money. It states that upload was successful but it's still blocked. I want my money now.

I've had my card for many years and had no issues until today. My card has been split down the middle and very difficult to use. I requested a new one online to replace it. The old card still works just not easy to swipe. They have blocked my account for at least 2 days until they verify my identity? I logged into the account from my pc and that should be good enough. Just request a new one be sent out to me. No need to block what I have. I can't find a phone number to talk with a live person. This close to holidays and don't have access to my money is absurd.

This is the worse card ever when you have issues and no live rep to speak too... I got my daughter a card about a month ago so she can use it for her debit card. She our based it and even put her check on it then tried to register it online... when she tried to register it the site already told her it was register which she hadn't registered yet card and she even tried to call the number on the back and when it asked her for her info it said it was not the info on file. So now she had money on a card she can't even use and no customer service number to call that can help her. We will never get another Walmart MoneyCard even if our life depended on it.

We enrolled in the MoneyCard program so that I could purchase gifts for my husband and preserve the surprise. Because we knew that it might be 10-12 months between purchases, and we’d be reloading the card infrequently, we were looking for a no-fee card. The WalMart associate who set us up with the card assured us that there would be no fee. We were very clear what we wanted and why, so unless the associate did not understand their own product, there should have been no reason for us to have been set up with a card that had fees.

I wouldn't recommend anyone to use this card, terrible customer service and they are very sarcastic. I used my card to pay a bill online which was for 434.00. They sent the payment in twice then advised me that the merchant requested the payment twice, so I contacted the merchant and I was told they only received one payment. So the money was pending for several days not to mention this money was for another bill so now my bill is late and my funds still haven't been reversed. First I was told the funds will be reversed on the 6th. Now they're telling me the 7th. Also the money is no longer showing in none of my transaction. I am very frustrated and pissed and soon as I receive my money I will be canceling this card. The agents were very rude and nonchalant about my issue, this is by far one of the most horrible prepaid cards I have used and I used a few.

On Friday I went to HEB gas I put card in pump. I realized I used wrong card so I immediately canceled transaction. They have been holding the pending now for over 5 days. I would like my money back. When I called I wasn’t able to speak to anyone.

I bought a Walmart MoneyCard yesterday after work and loaded $200 on it so I could make online purchases, but when I tried to use it the next day, it declined my purchase, so I called. Dialed in all the necessary info, and at the end of it all, the bot guy says I entered in wrong information and my card is only temporary and I can only make in-person purchases and can’t put money on or get my cash back. Please resolve this issue.

I've had a positive experience with Walmart MoneyCard for the past 10 years, even when I got married and wanted to change the name on my card and they refused to do so... leaving me to have to order a new card. This past week I made an online bill payment that did not reflect on my transaction history. I called customer service and the rep stated that nothing was showing on their end and that nothing was pending.

I have been a customer with Walmart MoneyCard for many years. This week (11-27, and 11-28-2017) I had my card hacked somehow, and around 600 dollars was spent by theft off my card in one day. I promptly made a report, and then emailed a signed detailed dispute form to Walmart. Now, my next paycheck has gone in on that card, and also the 600 that was stolen is still missing, and Walmart just froze my account. I got an email asking me to send in a picture of my ID. I tried to do that with the link from my email, but it wont accept it because that card # is now frozen. So I tried to call Walmart but I cant get through because my card number is now invalid and it wont accept my Social Security # either.

Wonderful services offered when using the card. I really like the transfer money option. Easy for my boyfriend and I to transfer rent money to each other. I like the cash back option while using the card at Walmart. Very happy and satisfied.

Received an email and a phone call from Daniel at Green Dot corporate. He was awesome in helping me to unblock my account. Thank you for all your help.

I’ve been banking with Walmart card for about a year. I lost my card and I can no longer speak to a rep on the phone without the card number, my other info I put in isn’t correct in the system. So I have no way of unblocking my card and getting my money. I’ve emailed them multiple times and each time they just reply with the Walmart Money Card assistance number. Which I have notified them doesn’t work for me.

I have been using the MoneyCard for years, but this last year I have went through 6 cards and on ALL of them, folks have been able to hack in and empty my acct. I have used them for Direct deposit at my job and keep losing money. When I find I've been hacked, I call the Customer service and they cancel that card and issue me another, only to have that one hacked. The process of reporting unauthorized transactions is brutally difficult. I have to print out a multiple page form that allow only 5 transactions (when I have 20-30), fill them out and mail them in and then they will take their time (up to 6 mo) to decide. Last June I was wiped out of $550. I went through the process and after 2 mo. they closed my case, without an explanation or anything. WHAT?

I used this card for a while without issue, but a few mornings ago, I found out that they closed my account with zero explanation or warning. Now, I can't get my hotel incidentals refunds because hotels are only allowed to refund back to the card that was originally used. There is NO live customer service to speak to, and only canned responses are given via email. This has been an incredible inconvenience, and I'm out over $200. I used to recommend this card to friends and family but definitely won't. I'm having my 4 kids close their accounts, as well as having my grandparent's close theirs (we used it to help them pay their bills). It's bad business to just close an account with any warning on top of having no way to speak to a live person regarding the matter. DO NOT GET THIS CARD!!!

I've had this card for 3 years because it's convenient for me when my bank is closed & I need to pay a bill. Until tonight when I went to my local Walmart & 2 employees told me I couldn't load my card at a register & that I'd have to wait for the MoneyCenter to open tomorrow. They also told me this was a new policy. I have always been able to do this at a register there any time any day. I like going to this location because it is closest to me.

Account blocked and pending further review. I trusted you guys with my finances and you guys screwed me over! I'm now officially late on my rent and my car payment because you guys can't simply activate my account! I let been over a week now and I already submitted 2 different identification cards including an official government work permit! I need my account active now my money is still in the account!

This card is the best thing that ever happened to me. No overspending and I love the vault feature. Thank you Walmart! I use it all the time and can shop online so easily. Wonderful card. I can keep track of all my purchases all in one place. Thank you!

I have requested on 4 different occasions for a new card and paid for it and new card has yet to be issued and sent. My card has been broken and hard to use. I would like this to be addressed as soon as possible.

I love my Wal-Mart card. My check post early with direct deposit. Great customer services. You can view your account online as far as balance, withdrawals, deposit. Also you can transfer money and pay bills off your card. I love that you can’t get a overdraft fee. This is the perfect card. I would most definitely tell others about this card. Love it Love it. You can’t go wrong with this card.

I started using this card a few years ago. After about two years using it, I opened a bank account and switched all of my stuff over to it. I cancelled my Walmart MoneyCard. However, I found out a couple of weeks ago that the Veteran's Affairs was still depositing my travel pay on this card. I contacted Walmart MoneyCard by phone and was able to reach an agent. He checked on the card for me and said it was still active and still had $301 on it. The travel pay office told me they had deposited a total of $512 on it. I asked the agent about it and he said yes it was deposited on the card, but because I had not used the card, they were taking a set amount every month for being inactive. The agent told me that he would send me a new card and I would need to activate it. Once activated I would have access to my money. They even charged me $3 to send the new card.

On 11/14/2017 I ordered a replacement card and it is now 11/30/2017 and I still have not received my new card. My money is on hold. I can't pay my bills and since I have a new card on the way my old card has been shut down. When I call them they have no account information for me so I can't speak with a live person. It's as if I don't exist. I need my money. It would be better if I could track my card or at least know when it was sent off. What should or can I do to speak with someone or to have someone call me?

I went to my local Wal-Mart on 11/27/2017 and had my check cashed and loaded to my card. The rep at the Wal-Mart money center messed up the transaction, which resulted in a manager being called in to fix the mix up. The money center had to do a refund back to my card. After the refund was posted to my account, Green Dot locked my card, and it's been locked since Monday. After contacting Green Dot, I was told I had to send in a copy of my receipt for the original transaction where the money center rep messed up. I provide the receipt, then I was told I had to wait 2 business days before the lock would be taken off. It has been 3 days and I still don't have access to my money. I've called customer service for the card, and they are still giving me the runaround.

This card is a nightmare to use. I have entered my SS, card #, etc, and my DOB. But no matter how many times it says info incorrect. I do not even know if I HAVE an acct! Instead of saying invalid, prompt should tell me if I actually have registered. Not sure! Standard passwords I use don't work. I used it for $50 and tried to use it again for the $50 remaining. I am sure this is my balance. I thought it was like a prepaid card. Regardless, I want to take the $50 off the card by buying a café card again. Hearing impaired. Cannot understand cust svc. online. Does not work. Stuck with $50 on card cannot use. Horrible!

If I could I would give 0 stars. I purchased a Walmart Visa debit card to use when making online purchases. However when I went to activate my card it's telling me that my last 4 of my social are incorrect. I went to Walmart in my hometown to see if they could help, jokes on me, they had no clue how the thing even works. So now I sit with a bunch of money sitting on a card that's useless. I thought I had found a way to make online purchases only to find I pretty much threw my money in the wind. Signed, Extremely Unhappy Costumer

I have had a Walmart MoneyCard for 5 years. I have had absolutely no complaints. I’m a retired veteran and have my military pay going to this card monthly. My purse was stolen on late Sunday night, I call Walmart early Monday morning explained the situation and request a new card be mailed... here is the problem!!! Once they cancelled my stolen card I received an email saying they suspect false charges on my card, which is incorrect. I reported the card stolen. Now that my card has been suspended I have no way of speaking to a representative about my upcoming deposits. The automatic system sucks. I will be canceling this card as soon as I get my new card and remove my funds from it. It appears that most cardholders are complaining about the same issues in which Walmart does nothing. They are yet to improve. Cardholders please get your funds and run. Sincerely!!

I got this card to purchase something online and it keeps denying giving me the same information as the lady that posted on 11/17/2017. What can I do to fix this? I have multiple cards and I assume there’s nothing against that but I need access to that money.

I have had this card for 2 years now with no issues. My weekly pay which I depend upon dearly is suddenly unobtainable as I have requested a replacement card and have a different address. My wife (who also has one of these cards) and I lost the rental house we were in for 2 1/2 years and were unsuccessful in finding a new place. We are stuck in a hotel room, yet every work day we're out the door for work. I should have known a simple card replacement would be too much to ask for. I can't even upload the documents being asked for because it asks for my card number and when I enter the number it tells me it's blocked! DUH!

Today is Thanksgiving, all of my co workers received their Direct Deposit today but I never received mine, and I usually get paid on Thursday and not Friday like my co workers (one of the benefits of the card)! I called customer service (big joke calling customer service)! I was told there is no direct deposit even pending for my card, and it's been direct deposit for over a year if not longer! They are rude, and could care less why you are calling. So, after all this time of having my direct deposit every two weeks all of a sudden it's not there! I hate calling customer service and I am starting to think I need to find a different card where I won't be getting the runaround by customer service. My check has never had a issue until today when I really needed my funds. I always get paid on Thursdays, but all of a sudden NOTHING so now I can't make my car payment that comes out auto pay this evening because my funds did not post.

I have had the Walmart MoneyCard for almost 3 years and never had an issue till this past week. Last Friday I tried to log in to my account and was not able to do so. I called the customer service number and they informed me I needed to wait 24 hours. So, after the 24 hours I tried logging into my account again and same thing only this time it told me I was locked out of my account. I called customer service again and they told me to try and reset my password online... so I tried and again it told me I was unable to do so. I have called customer service for 5 days now and no one is willing to help me. I have talked to supervisors who tell me the same thing... "wait 24 hours" and nothing happens!!! I have even spoke with an IT supervisor who informed me that he would escalate the issue and that was 2 days ago and I have not heard anything. So, here it is a week later and I'm still locked out of my account and NO ONE is willing to help. Not even a supervisor!

My Walmart money card was hacked over 2 months ago and replacement card sent. Tried numerous times to upload my photo from my iPhone 6 to be able to use the new card and won't take it. Then there's no one to talk to help me with this process while I can't access the money that was to be refunded. Just want the card replaced and money refunded. Shouldn't take months!

I'm very disappointed and dissatisfied. I purchased the card so I could receive my paycheck through direct deposit but as soon as I entered the CORRECT information it told me I could only use it in person and could not take money or put money in. What am I paying $5 a month for then??? It's HORRIBLE. JUST HORRIBLE!!!

Every 2 weeks I attempt to reload my card at Walmart and every single time I have to go to multiple registers including money center just to have it decline. For example: today I wanted to load $1350 on it... I tried multiple different money amounts in order to reload my card and it declined every time!! My bank (Regions) verified it wasn't on their end because there was plenty enough to cover the charge and it even declined a cash reload! I'm so tired of this happening! It's embarrassing for one and time consuming and just all around frustrating! I wish whatever the issue is can be fixed... yesterday!

I loaded my entire paycheck on my first ever prepaid Walmart MoneyCard. I did this on a Tuesday in order to buy a plane ticket and as of today over 24 hrs later I still cannot use my card, all transactions are declined! I cannot access my OVER 300.00 (all the money to my name!) AT ALL... Nor can I get anyone on customer service to help me. I REALLY need access to my funds immediately! If this can be explained to me and assurance that this will not happen again, fine, things happen BUT if not I will never use this service again and I will warn friends and family just the same. PLEASE someone help a unsatisfied customer become a satisfied customer!

About 2 weeks ago someone that lives in a completely different state hacked my card & stole money. I have no clue how this was done but I reported it immediately as fraud and had my card closed down. I was sent a new card and a block was placed on my account until I could verify my identity which I did and let me tell you that was only the beginning of my problems.

We were issued new cards when we reported one damaged. For an unknown reason they have blocked the new cards. The phone system will not let me talk to a person to discuss this. Our money is locked into this card and we cannot use it. We successfully used the MoneyCard for several years before this. I have two cards. One I load in Texas and one my disabled daughter in Colorado used for purchases and cash. Her card quit working and she assumed it had been damaged. We asked for a replacement and were told that all new cards had to be sent. Upon receipt I was told that the card was blocked.

On November 16th I got paid from Walmart $412 which goes onto a Money Network Mastercard. I went into Apple Valley Walmart to unload the card and there was an issue. I pulled out card in the middle of transaction and was cancelled on Walmart side however Money Network does not show the cancellation and won't refund my money. I have filed a dispute and Money Network says it will be up to 45 days for me to get my money.

My Walmart MoneyCard was blocked because I lost it. A new card was supposed to arrive in 7 business days and it's been 3 weeks!!! I'm frustrated with them because I need my money that is on my card!!! The automated voice recorder won't allow for me to speak to a live representative to solve my MoneyCard issue and I'm very upset and annoyed by this. I dont know how to resolve my issue!

I need 2015 statements and they can't be accessed because "The system only has 12 months worth of history". I am charged every month to have the card if the direct deposit threshold isn't met plus I am charged $3 to load the card among other fees - you would think with the amount of people that use this card you would have a better system of pulling archived records for your customers. I am beyond angry at this point and will no longer use this card for anything.

I have had a card for over 6 years and never had an issue until September. I went to use my card and was informed that there were insufficient funds. I know that my direct deposit had been sent 2 days prior and I had not used my card since before that. When I got home I checked and found that someone had withdrawn $800.00 in three separate ATM withdrawals in less than 30 min. I reported the unauthorized withdrawals and as of this date I am still fighting to get my money back. From the terms of agreement, they violated at least 2 of them. (No more $400.00 per day from ATM withdrawals and holding me responsible when I reported the theft well within the time required.) I am lucky in that I didn't have all of my money in that account so that I can still afford to pay my bills, but most people do not. This would be extremely difficult for someone who has all their money stolen from them in this manner.

I have tried numerous times to make purchases through multiple outlets, Amazon, Ebay, etc, and all of them have denied the card. I tried to get a hold of customer service, but instead got a bot asking me to give them my social security number. No thanks. I only lost 22$, but this card is a ripoff and I'm really angry.

I purchased a Walmart MoneyCard. Signed up for direct deposit through Social Security Administration I received. My first deposit went on a card that I had previously discontinued through Walmart MoneyCard's automated service operator (live person). That was resolved. However it took quite a while after sending MoneyCard my ID number over and over through their document transfer app. They continued to say it was not legible.

I purchased a Walmart MoneyCard this past Saturday so I can make online utility payments. After I registered the card I went to make my first payment, the payment kept declining, I tried again, it declined again. I waited a few minutes thinking that since I just registered the card the funds weren't available. 1 hour went by and the card still declined. So I used the routing and account information that was provided to me as that was an option for one of my utility bills. I went to pay my other bill and the card declined again, so I call Walmart MoneyCard customer service and was told that the card was a temporary card because some information that I may have entered was not correct!!! They told me that I was only allowed to use the card in person at store as a credit transaction ONLY!!! I can't get my cash back, I can't make an online payment, I can't withdraw money from a ATM. MY MONEY is being held hostage.

I have had Walmart MoneyCard for many years. I have never really had any major issues with the use of the card, however the calls into customer service have been less than satisfactory. The most recent call was with regard to bogus/FRAUDULENT charges. My card # and my pin were apparently stolen. I say this because I had just gotten paid and I never take large denominations of money from my account and I would not have 2 withdrawals from the same ATM on the same day within a minute of each other totaling over my daily limit! There is a HUGE language barrier as I was calling offshore. I was cut off midsentence many times.

I have never had any problems with my card. I use it for everything, including paying bills. Recently I paid a bill and it went through all the way to confirmation of payment. Days later Green Dot took the money back citing insufficient funds. Never received an email from Green Dot informing me of any issue. Now I owe extra money. I have never had a issue before. Green Dot needs to check its system for glitches.

Ever since I've had this card I've had really bad customer service experience. The customer service agents barely understand English. They tell you they're going to have someone call you back and nobody ever does. I don't understand how they can take money off of a card and not be able to reverse the transaction especially after talking to the merchant who verified that they are not going to claim any of the funds that were authorized. I also don't understand how a transaction could just vanish from the Pending Q and there not be any money go back into the account or anything.

Check finally received today. But, customer service with them should be supervised and critiqued daily by management. As well as monthly updated training of skills.

I purchased the card to make online purchases and payments. Something went wrong with the verification process and now I'm stuck with money on the card that I can't use to make my online payments or take cash off of and no way to fix. It's some serious bs. I feel like I got screwed.

I reloaded my card with $200 on a invalid card. Meaning I wouldn't be able to spend money on this card but nothing wrong the register stopped me from putting my money on it. I needed to use the funds right away. If the card was not valid, why am I only able to add money... It's ridiculous... Finally I had them send me a new card in which once I received it, it was blocked. Now I have to Upload my ID to withdraw money from the card which takes 2 business days and it's Saturday! I'm highly pissed that my money is tied up. I feel like using this card is a waste of time. In the meantime I guess I'll go without food and wait until they feel like releasing my card! If the card is invalid DO NOT ALLOW PEOPLE TO UPLOAD their hard earned money on it! We are expecting the funds immediately!

I called the number provided. The gentleman that I talked to was very helpful. My problem was taken care of in 5 minutes and he explained that they were aware of this problem and working to fix it. So I’m changing my rating to a 5. Thanks ConsumerAffairs and Green Dot Corp.

Well I got my personalize card through the mail. Activated it, added money to card at Walmart. I sent my brother in law money. From card. Then my daughter tried too, to use my card my to pay a bill. It wouldn't work. So I want to try to add more to card can't load. When I called they said card was blocked. I sent my ID over to them. They said they didn't receive. After 3 times emailing it they finally got. Now one business 1 have went to 10 business days. I have $227.00 on this card. I'm stuck at the hospital cause all my money is on the card. With a daughter who was discharged for kidney failure and a wife with bad asthma. I'm over 200 miles from home. Guess we going to have sleep in car until they unblock my card.

My experience was very poor with Walmart MoneyCard Greed Dot. I acquired the card in January 2017 to provide a card to my son that would have limited funds for him to purchase online games. I understand a service is being provided and fees is the only way for Walmart or Green Dot bank to make money. The account had a low balance and the monthly fees ate it away, again which is fine. The fees started to incur negatively until it reached 10 usd. When I called customer service and asked to speak to a supervisor, the agent argued with me and refused to transfer the call and eventually hung up on me.

I went to go put money on my Walmart Money Card and it was told me that my card has been closed and I would not be able to open another one. So what happened to my card and what did my money to go that was on it.