Walmart MoneyCard Reviews

So upset with this company! I have used my card for the last past year with no problems until tonight. I went to the store to withdraw money off of it and it kept saying transaction denied. Call the cc# and the card was closed. I never authorize my card to closed by any means. I have direct deposit and still have money on this card. I want my refund or my account open with a mistake done on their behalf... Pissed... Next step FDIC.

We used to love our card and specifically got one that was supposed to waive the reload fee when we cashed our check, but as of a couple of months ago it has become a lot of stress and hassle, ending most of the time having to go through a check out line and paying the reload fee because very few people in customer service know how to load it. I have even been treated very rudely by the same shift leader twice because she doesn’t know how to do it and thinks we are lying about doing it this way for the past 6 years. I have always loved my card, and I guess this is more of a store problem than a card problem but it is the only Wal-Mart in town and we are looking into another card elsewhere because it has become just too much hassle to reload this one.

I bought the card in store and registered it online but when I try to use it to pay a cell phone bill online or over the phone the system keeps declining it and say that the card cannot be used for this type of transaction. So now I am stuck with a card that I can’t use and pretty much out the money I put on it. But I guarantee that the card would work at Walmart if I tried it.

I purchased this after asking if my son could use it immediately. First mistake because he could not. We needed it to be used that day. Instead he was blocked and I had to go online and create an account and get a card in mail DAYS later. Then when he tried to use it said pin incorrect. I went to Wal-Mart money center in store and they were absolutely no help. I had to copy my DL front and back and scan to .com address to unblock. Then it still says pin incorrect. Never again, if I could give it negative stars I would. The topper on the cake is that the 800 number to call for customer support has no humans, just a voice saying go to the website. So I guess it's Walmart scam to keep my money on the card since I am unable to use it.

My Walmart MoneyCard is closed and I cannot get a hold of a single person to tell me how to fix it. Your card is holding 180 dollars of mine that it will not let me withdraw or make any transactions on. I need a prompt reply or phone call. I was closed out of my Walmart MoneyCard because of “suspicious” activity. I have reviewed all recent transactions and they are all accurate. I currently still have money on that card that is no longer accessible to me. Your automated phone line will not let me speak to a representative because my account is closed.

We made an online purchase and unfortunately it ended up not being a secure site. As soon as I knew I turned the card off and had them send me a new one. Shortly after the account was blocked. I received the new card and followed the necessary avenues to get account unblocked and the new card activated. Here we are days later and my paycheck cant be deposited on the card for reasons unknown to me.

That's very crazy. My MoneyCard Visa lost. I call them to send me another one, they send me a MasterCard with another account number. But I could use my phone to make transaction. I call them to let them know I need a Visa card with the same account number, because I got direct deposit on it. They said ok. First, they lock my account and could not use my money to pay any bills. The worst, they never send me a new card. I am very angry at this time. Somebody can help me to get my money very quick?

Today (11-07-2017), I purchased a $100.00 Walmart Visa Debit card. I tried to register it four times using their online service and was unsuccessful. The first three times it wouldn't allow me to "continue" without providing a message as to why or what was wrong. The fourth time it gave an error message stating I should provide an email address. I have provided an email address each of the four times I tried to register. I had no means to contact a human to discuss this with Walmart. They don't provide a phone number or have a "Chat" site. Can you help?

I been customer of Walmart money card since over 3 years. I lost my card and I decided to open a new account. When I receive my card I was not able to activate it. I call customer service and they told me I have to upload my identification online. I try too many times and the system was not accepting it. I call customer service and they told me is nothing they can do. They denied me the right to speak with a supervisor. Walmart customer service contact me by phone and I explain again the same situation and they told me I need to get a United States is because as they said Puerto Rico is not part of United States, I feel discriminated by this bank by my citizenship. Puerto Rico also got Walmart money cards in there for sale.

I purchased the temporary card in store and then tried to activate online, the online activation was not accepting my information but would not give me a reason so I then tried to call the activation number from the sticker on the front of the card and got the automated system and entered all of my information then the automated system transferred me to a customer service representative to verify my personal information. The person I spoke with had a very heavy accent and I could understand very little of what she said. We both had to repeat questions and answers multiple times then I was asked to hold while she verified the information. I then heard another automated message telling me that my information could not be verified and I could not make online purchases or cash withdrawals, that they would not be sending me a personal card nor could I reload the one I have. I could only make in store purchases.

If you get this card, Walmart WILL eventually steal your money, someway. When you dispute they will deny it. And then when you call they will not talk to you. They will blame anyone else they can to not accept responsibility for their actions. I tried to pay my mortgage (like I do every month) and for some reason last month my mortgage company didn't get it. Which made me LATE ON MY PAYMENT. Walmart blamed them saying they took out too much or some crap (I've heard every excuse in the book). They will not give me back my money, don't know where it is, and act like they don't even care. I am fed up. If someone does not fix this by the end of the week I am taking legal action. This is fraud and theft. I will NEVER give Walmart my business again. $1,116.00 just gone! POOF! BEWARE!!!

I am out of town, no money, all my money is on this damn card waiting for a verification of my Driver's license. I lost all my things a month ago, and I am just now replacing it all. You told me that I don't need a new account number, and I sent my driver's license information before; you bunch of stupid ** people are about to get sued, because my family is stranded out in the middle of nowhere, at a gas station, that closes @6pm. I am raging way past insanity because of your incompetence and illiterate professionalism in regards to the handling of my funds. I will be contacting a lawyer.

This is a great option when you need a debit card without the hassle of getting a bank account. However, the customer service number provides little to no assistance when you need to talk to someone. I recently lost my card and reported it lost. The site did not provide an ETA to receive the new card upfront. Days go by and I am still waiting. I called the 800# to find out when to expect the card. It asked me for the card number. How was I to know that. I haven't even received it yet. Went the website again.

I have always enjoyed Wal-Mart moneycard until I was scammed by someone. I filed a dispute and received a letter stating that the money was put on my account. Problem is they canceled my card and was supposed to get a check sent. It now has been two weeks since I got the first letter and every time I call customer service it states that I am making an invalid entry and will not let me talk to anyone at all! I need my money. My whole check was stolen from my account. I am so far behind on my bills and I can't get in touch with anyone! I have wrote letters and still no response!!!

I'd purchased a card in Miami and loaded with 150 USD, don't have a social number since I don't live in the US, hadn't had any help at the store from the customer service. Now I can't use the card and I can't reach any human representative to get me the money back. They literally gave me no help whatsoever. Now I'm not able to use my card neither to refund. Terrible customer service, worst ever!!! I'd appreciate some help, and at least a refund or even let me use the card!

So last month we lost our card and paid the fee to receive a new a card, in which they said would be 7 business days. We have not yet received any card and when calling the customer service I waited 45 minutes on hold to be told that we needed to provide documentation to receive the card. Today I looked at my account and they are charging maintenance charges because there is no activity on the account. I am very disappointed with the customer service and the amount of time I have been without money that is in the vault that I can't get to. Also you can't verify your identity without a card number, I am hoping that someone will reach out and help me fix this problem.

This card is actually a good card because you get paid two days early. You don't have to worry about overdraft charges. But the problem comes in with this card is when you lose it how you have to wait for them to send you a card. They block your account. You cannot talk to a live person to see what's going on with your account. You're in limbo about what your balances and you have to talk to a machine that shuts everything down. So after you finally get your card you can't activate it until you send them a copy of your identification. You would think that they would have a easier way for you to identify yourself.

I called Walmart Money Card to check my balance and learned during the night they closed my account and restricted me from never having another Walmart Money Card. No explanation. Nothing. No email. Not a thing. Tried calling customer service and they have it set up so I cannot even speak to them. They have allowed me to use the money that is left on my account. I still do not know why. Very disturbing. I have a lot of other complaints. They do not seem to care about their customers. The reps on the phone can barely speak English (GOOD LUCK IF YOU UNDERSTAND WHAT THEY ARE SAYING). I had a phone number to change. They could not make any changes because they made one change to my personal information. Only allowed one change ever, so if you move you will not be allowed to change your address. Just a big nightmare!!!

I am a little put out with Walmart. I went in to get a birthday card and a gift card for my nephew. The only thing I saw in the checkout was the Walmart money card. Thinking this should work I told the gal at checkout to put 25 dollars on the card. She told me I had to go to customer service to do that. Well that was a new one as I have always been able to load cards at the register. I thought no big deal. I will just load it at customer service. The gal at customer loaded the card with the 25 dollars and then told me I would need to call or go online to activate the card. Hmmm, once I have put money on cards in the past they have automatically been activated. Again I thought no big deal. I can do that. After all the card was only a dollar.

While I love every other aspect of the Walmart MoneyCard, the photo deposit of checks is horrible! Sometimes it accepts the checks but mostly it doesn't. It processed my payroll checks for several weeks and now it doesn't giving the reason that my check was declined and when trying to process it again saying that my signature was too small. When I call the Customer Service number NOBODY can give me a reason. It is VERY frustrating, to the point that I'm looking for another reloadable debit card to use.

Being that my identity couldn't be confirmed, I will not be able to reload, make at withdrawals, shop online, and the main reason I even got the card have direct deposit. And worst of all after having to buy the card once all the money on it is gone. I can no longer use it.

I lost my Walmart prepaid Visa and reported it lost and ordered a replacement. I received the new card today and upon attempting to activate it I was told my account was BLOCKED and I needed to verify my identity by submitting a picture ID government issued which I did. I called the customer service number on the back of the card to check if it was still BLOCKED and I put in my new card number and was told by a recorded message that upon review of my account it has been closed and any future deposits will be rejected.

I’m very dissatisfied with this company! Called FDIC to file a complaint as well. Filed a dispute with Walmart MoneyCard yesterday and today they block my account. I’m trying to withdraw my funds that are still in my account. Asked me to send my ID but the link needs a 16 digit card number which it’s not something I can provide. Can’t talk to a live rep because they need my card info. Going to call my state senator for assistance with this. I want my money back and want to use my funds. It’s urgent!

I've had an account for 5 years and without any explanation as to why, my account was closed by an automated message and told I would not be allowed to open any other cards with them. My account has been in good standing the entire time and was blocked from even viewing my funds and calling customer service is impossible once I enter my information. I can't even speak to a representative. No access or help to any money I have on my card. This all started after I received some fraudulent charges on the original card and I received the replacement card. I tried paying my credit card bill, made a purchase on Amazon and a few other purchases. That's when the decline transactions started.

How can I get in contact with someone that can help me. I would like to know the status of the dispute which I have made a claim. I didn't make any of those transactions that were made in Florida. I also have documentation showing where I was clocked in at work the time of those transactions which were made in Orlando, Florida and I work and live in Atlanta, GA. which my transaction history will show you that I haven't been out of Georgia. I have not been to Florida in years so I have no knowledge of any purchasing in any parts of Florida. So any recent the transactions that showed are not me and someone has compromised my information and have used my card. Please let me know what I can do to help the process cause I would like to have the funds that were taken to be put back. It's not fair to the customer to not have any number or person to talk to regarding this matter.

I called over 2 weeks ago to get a replacement debit card because mine was stripped and not working properly. Representative told me my card would be canceled within 24 hours and a new card would be here 5-7 days, great no problem, so I wait 8 days and still no card. I called again because at this point I've got a large direct deposit coming in by the 31st of October that will obviously need to be used for bills. Get a rep on the phone and he tells me that no card has been sent and my current card was indeed still active. Although a little annoyed, since it was so close to my DD date I figured if the card was still active I would wait until after the deposit to have them send a new card so I could at least get my money off the card before my card was canceled.

My card has been blocked for a bit. I have been trying to get my money that is usually on it by now from disability and can't. If I don't have my rent by the 3rd then the landlord will start an eviction. I have sent in the picture of my ID with no help. I can't even get through on the customer service number. Can I get some help?

Friendly and very helpful staff. I would prefer to use this service instead of a bank. I have not had an issue since I have been using Walmart card. I also like the prizes you can when monthly. I will highly recommend Walmart MoneyCard to anyone.

The Walmart staff is helpful when you can find someone to get help from. Sarah in the photo department was helpful finding what I needed and knowledgeable about the many different items sold in different departments at the Klamath Falls Walmart.

This card only took money from me. I uploaded a card in order to receive direct deposits and while I was waiting they deducted their $5.00 a month fee. Then I went to check the balance because the first of the month was coming up again for them to take an additional $5.00 monthly fee from the balance I deposited and the WHOLE balance was gone! I immediately stopped direct deposit before the money was sent because I did not want them to take all that money too!

Excellent customer service. I love this card. Already won two twenty-five dollar prizes from prize stash. I Use my Walmart card for all my auto draft bills. I get my direct deposit two days early. I use this card for online shopping. I love that there are no overdraft fees.

Help. Account blocked due to "unusual activity." When I try to upload documents to verify my identity--as instructed--it does NOT recognize my card number, Can't get through to live person to resolve issue. Completely frustrating. I live on a fixed income and Walmart Moneycard is my direct deposit account!

I do like the card however I think it is hard to find information about disputing transactions or if that's even possible. I have been charged double from a couple different online sources and I'm not sure how to fix it. I do really like the bank feature. I think that's awesome. However I never get notified or aware of who wins the contest.

I have been very happy with the service and also I like getting paid before anyone else that I work with that is a bonus. The vault is also helpful. It helps me to save money when I can and paying bills is a breeze.

I've had a great experience using my card. No complaints. I recommend the card to new coworkers when they ask about direct deposit. I really like the stash feature, it's a easy way to put a lil money back but get it easily if needed.

I had called several times and spoke to corporate. I had a death in my family. With all the drama I had missed placed my card. Called customer service Walmart and they could not do anything for me so transferred me to corporate. So what the lady told me was go to Walmart and purchase a temporary card so I did. So what she was suppose to do for me is transfer my direct deposit from the misplaced card to the temporary and nothing ever happened. I still as of today's date received nothing and have spoken to corporate 3 times. They are the worst company ever. Now I have to wait who knows how long it will be before it's resolved and the sad thing is they can care less.

I too have been locked out of my account for nearly ONE WEEK. With no way to reach a real person. This is the 2nd time I have been locked out of my own account in one month. I uploaded my passport the day they requested it, and have heard nothing. I was told it would be unlocked in 2 business days. It has been nearly a week. I have no way to access my money or any cash on hand. I would not recommend this card to my worst enemy. And plan on canceling it the moment the account re-opens.

Yesterday I got a card at Walmart and loaded some money because I was going to buy something online. I've done it before and has worked okay but this time when I activated the card it said they couldn't verify my identity, will not be able to do online purchases or take the money from the card. Of course they can take the $5 fee the next day but I can't buy anything online. This never happened before and I'm very disappointed.

I have been a customer of Walmart MoneyCard for well over 7 years! This company has put me through so much agony and stress since. Most recent issue I've had was reporting my card stolen. My wallet and phone was stolen from me. I had over $300 stolen used from my account. It took Walmart MoneyCard over 16 days to "investigate" the transactions. They never called me or nothing to give me an update.

I was a Walmart MoneyCard for over 6 years... My social security has been direct deposited it that whole time. I use to recommend this card to everyone. Until a few days ago. They said I had a block on my card because of some unusual activity so I needed to upload my ID for proof. I hadnt used my card since Oct 4 so I was confused. Finally was sent a message to call the card and I was told by an automated voice that Walmart has decided to close my account and that any money loaded or direct deposits to my card would not go on.

I started working at Walmart about a month ago and I dont yet have a bank account. So for now I'm using the MoneyCard. Got my second one in the mail, activated it. My purchases have gone through fine but when I try to register my card on their site it says it's not in the system. I tried to call to check my balance and it wont say anything after I enter my card number. This is the first time it's happened. Cant speak to an actual person. Helpline is useless since it needs my 16 digit card number before I can do anything.

I lost my Walmart MoneyCard about a month ago. I asked for rushed shipping on my replacement card since all of my money was literally with this account. They charged me extra for this of course, but when it came 3 or 4 days later, I tried to activate it, only to be told that there was a block on it, and I'd have to submit a photo of my driver's license on both sides, then wait 2 business for them to approve the photo. Needless to say after about a week+ of me submitting photos that they didn't approve, they finally approved on the day after my newest direct deposit had been added onto it. It was such a hassle for them to finally allow me access to my own money.

My boyfriend is currently working in another state and since we both work very hard he will send me money for myself and my son if I ask. Where he is there is not a Suntrust and I thought I was making it easy on him by ordering a Walmart Prepaid Visa. I thought it was easy for him to just go in and load some money to my card however Walmart stated to purchase a Greendot Moneypak card. Which he did so at a Dollar General for 350. The card was defective, not allowing him to see all the numbers and now I am struggling for real trying to get this money back. It's not like we are rolling in dough and Greendot and Walmart are very aware on what situation their customers are in to begin with. I can't get a real person and if I do I get a million different answers. Now I have emailed all of the documents to four different places with still no response. What is wrong with human beings nowadays - I am so sad.

Thank you. I did hear from someone and they resolved the issue and reimbursed me my money in a quick and timely manner.

Walmart MoneyCard Green Dot card ripped me off for $400. I got some from PayPal wish through won't. Yeah I wish to PayPal at use the PayPal card to Paypal Credit in all kinds of money back and they never give it back to me. Now I can't even talk to no one that don't give me a number to talk to anyone. I have to go online to fill out stuff. It's very sad and then they won't send me the dispute. I signed the dispute letter online like I told me to through the paper and they're not answering me or giving my money back. They're saying that PayPal Credit in all that money back but they're saying about took it back and I know that they didn't because I have it in writing that they gave it to him.

Direct deposit goes to card. Had $370 on card. Go to a hotel to pay $360 balance. Card denied. Card denied again. Lower amount to $320 and it goes through. Now we have to pay the balance in cash. Call the card. $370 was taken. Fight with frontdesk who tells us they do not charge for "accidents" and did not charge anything over the $320. Call the card, wasting 2 TracFone cards. They blame hotel. Go back to the hotel desk and I am given hard copy receipt of what was charged... $320. Call the card again, get a runaround that the hotel is obviously dishonest. I ask for a receipt from the card to be sent to my email. Denied. They don't do that. That should have been a tip off. By this point I have spent 1/2 of a full day's vacation on why I don't have my money.

Ok, so let me tell you. I did a money transfer from my bank to the Walmart bank because they told me it would take two business days to complete a bank to bank transfer. So two days go by and no funds whatsoever. I call my bank and they tell me the funds were already deposited. I call Walmart to see where is my money!!! So tell me why they (Walmart) provided me with the wrong account/routing number and had my funds sent to a card I have NOT had in years!!! I didn't even know this card was still active. So now I have to wait 7 business days to get this card in the mail that I didn't even know I had all because they provided me with old information. Never again will I transfer ANY of my funds into this bank! They don't even have expedited shipping and customer service no help at all. It's like they don't care about what's going on in your life... I wouldn't recommend this card service to anyone!!!

Walmart MoneyCard froze and wont give me my money. So I'm very upset. Two weeks ago I noticed a lot of money missing from my account spent halfway across the country in California over a month's time. $1890 worth of transactions from 31 transactions. I called and filed fraud charges on the phone as I'm from Minnesota. They said they would put my remaining balance on a new card and after the investigation which I'd assume would last a week would then put the money stolen from me on the card as well. They finally sent me a new card and I can't activate the new card. I tried online and on the phone. Won't let me activate it. So I log in online and it shows my account is frozen with my remaining balance of what was in my account that was not spent or stole.

I called customer service to report my card lost. The rep told me that I could not do this over the phone that I had to go online. So I went online Saturday 10/7/17 to report my card lost and I also changed my mailing address due to a recent move. The next day I opened my Walmart app to check my balance to make sure if the amount I had left. I was unable to do so because it was blocked. My first call to customer service was that following day. I was told my card was blocked due to suspicious activity...

I really had high hopes for this card... and I'm hoping this is just a glitch BUT my husband's employer sent our direct deposit to our new card this morning from Bank of America, even paid a large fee for same day and NO MONEY!!! Customer Service can't even tell us if it's pending! My husband leaves to go in the road tomorrow and I'm left with no money for our bills and no answers! Has anyone else dealt with this? Part two. The direct deposit finally showed up: 1 cent? ARE YOU KIDDING ME? MY HUSBAND'S BOSS SENT 1200! FROM BANK OF AMERICA! I called customer service and now have to get a trace number to prove this. I am beyond disgusted.

My card was blocked while they look at my account. They suppose to have sent another one (never got it). Cant get a hold of anyone but automated system. Need answers. My check will be deposited. No access.

Reason for any review is customer service. I've had Walmart MoneyCard at least 5+ years; it has served me well. Recently, I needed to change my email & have my password reset. I used to call customer service and receive assistance from tech support. Now as a Walmart Money cardholder who wants to change email or cell info, I'm told I MUST order a new card. People change cell numbers and email addresses all the time. In this technology-based age, what customer orders a new card every time a change needs to be made to the profile?

Can someone from Greendot contact me. Cannot get a hold of someone in customer service. I have a block on my card for no reason and can't seem to upload the docs to the website. This is sooo frustrating. They have $100 of my money and I can't speak to anyone... HELP!!!

I made three online transfers. The first went through with no issue. I got an error message on the second transaction stating the transaction was declined. I know this shouldn't have happened and assumed I entered the wrong security code. I did the transaction again. The same thing happened. I checked my checking account and all three transactions had been debited. When I explained this to the CSR, I was first asked it was a QVC transaction that was declined. I again explained this was regarding an online transfer. Finally she understood it was not a debit transaction I was questioning and proceeded to tell me that the transaction had gone through. She was partially correct, one had gone through. I explained the situation several more times, each time explaining I had received a message stating each transaction had been declined.

It seems my card is not fully active and need help with this issue. I have tried contacting customer support via their phone # numerous times and days with no luck, can never access a live person. Not having access to a live agent is very concerning. I have also tried emailing for help via the website and receive a "We cannot process your request at this time". This has been a nightmare with the card and tired of not being treated like a person and tired of jumping through all the hoops trying to get help.

I misplaced my Walmart Money Card so I reported it lost but I accidentally gave them my new apartment office address instead of my address so I never received my new card. I found the old card and the phone system said I needed to go to Walmart money card documents and upload my license to prove identification which I tried but the site didn't recognize my old card. I have $280 on the card which I need. Please help me resolve this. I can prove identification. I just need to talk to a person. When I try on the phone system it ask for the last 4 digits of my new card which I never received and then boots me out.

Order new card. Get new one. When I try activate card online they say they have a block on it. To call #. I call and they say I have to go online. Can't talk to anyone. Online tell me I have to call. Online tell me to call.

My MoneyCard was hacked and had to cancel the card. But I can't wait til the new one comes. I have bills and rent to pay. So I called my work and they said they need to wait to see if my account bounces back cancelled before they can help me with my money. I can't get a hold of anyone with the customer service number. I need to know what I can do about my money asap!

After loading $ onto card registered it online and it said it couldn't identify my identity? What? I called them and finally spoke to some foreigner who I could barely understand. She says I can't get my money back, can't use it online or Bill Pay or ATM. Because they can't confirm my identity? I am a ** male and was born and raised in America!!! Unlike you!!! Never again... what a joke.

I received a Green Dot card I did not request and cannot get through to anyone to have it cancelled. The customer service line has no option to speak with anyone. This a fraud case and I need it stopped before it goes too far! The automated system keeps hanging up on me... I need HELP.

Purchased a prepaid money card from Walmart. Made a purchase only to find out the next morning they blocked my card for fraudulent activity. Tried numerous times to contact customer service at both companies (Walmart and Green Dot). Submitted the requested photo ID to the link provided and the several attempts all came back non legible. I cannot get a hold of anyone to get this resolved, there is still money on my card that is needed! Please could someone get me some answers... It would be appreciated!

I had a debit card that was damaged on a Saturday night that I needed replaced as quickly as possible. I called your customer service line which assured me I would receive the card by the next Friday but I was so skeptical. My entire financial life is on this card from my paycheck to online bill pay so I paid the fee to expedite the card and worried from the moment I ordered a new one. I had read the horror stories of people waiting 20+ days to get their card, but most people only write a review to complain so all I was coming across was negative stuff. Fast forward to today here I am getting my card essentially 2 business days after I ordered it. I am shocked and so relieved. It got here safe and sound and this company has been nothing but wonderful in my experiences.

My experience has been horrible. I was told my $500 would be put back on my card within 10 business days. I waited never received it. I called multiple times just to be transferred to everywhere but the right department. On top of everything I was on a wait for almost two hours each call. I asked to speak to someone from corporate. They say they're not able to connect a call to that particular department. Me knowing that's not true I told the representative that was not true and it continued on. I finally got to someone. They said they would have to file a dispute meaning waiting 10 business days so I waited. They denied it. On top of everything else they took 170.00 from me that I never received and that was in February. I thought keeping your money on your card was supposed to be safe yet I lost out on a total of 670 dollars but I'm not supposed to worry about it? This company I loved now sucks. Give me back my funds.

My card and card number has been rejected by the store, the phone computer, and the internet account help site. I have receipts stating I have $50 on the card but the store will not give it back, or allow me to use the card. Green Dot does me the same way. I am in dire straits, and I need my money returned. PLEASE!!! All the mentioned computer help lines say the card does not exists, and then they hang up on me.

I lost my card & because I have the black card with the least fees I had to wait a week & I STILL can't use it because I'm waiting on my ID verification. I'm totally locked out of my acct. I can't get to my money, I can't pay my bills, buy groceries, NOTHING, because I wasn't even able to transfer my balance to another card while I waited for the new card, & now 2 MORE days to verify. I finally got it. This has been a horribly frustrating experience & I'm seriously considering just going back to a local bank.

I have a Walmart MoneyCard which was misplaced and just found in September. When I looked at card and saw that it was ONLY valid through 07/17, I called the 877-937-4098 to get a replacement card since I knew that there was still money on card to be used. There was no support representative to speak to in order to get this account rectified. It just had a recording stating that account was closed. Since I am a frequent Walmart shopper I was looking to get a new card. Please assist. I am getting nowhere with this!!!

I got a Walmart MoneyCard and they said it would be mailed to me but after 3 weeks I never received it. They cancelled the card and said they would send me another one. I called and they said they would send me another one but it never made it. When I called back they said I needed to download my DL for proof and when I went to download I tried using the card number I had but it would not accept it. I have tried calling them many times but not able to speak to anyone. They have my 300.00 and I cannot find a way to get in touch with and they do not give me complete information on how to get my money back. They keep putting me off by telling me to go to Walmart MoneyCard/document download but it wants me to insert a card number but I do not have one because I never received the card and when I try to call I cannot talk to anyone. So now they have stolen my money and will not provide me a way to get it back.

I've had an account for 2 years and without a reason or description my account was closed by an automated message and told I would not be allowed to open any other cards with them. My account has been in good standing the entire time and was blocked from even viewing my funds and calling customer service is a no go as once I enter my information since my account is closed, I can't even speak to a representative. No access or help to any money I have on my card.

I've had this card for many years but God forbid if you have a fraudulent charge on your card because they do not come to your rescue. I was compromised twice with my cards in the last six years at both times were legit fraudulent charges and they never ever sided with me. So I have shredded my card. I will not give him my business. They don't deserve my business. I want a company that stands by your customer not standing in front and don't do anything. This is ridiculous money scheme. So if you want to lose your money and someone gets in your account and spends all your money you're screwed. Plain and simple because they're not going to help you one bit. Believe me don't do business with them.

I lost my card. Had a new one sent to me with FedEx. Called my card. Activated it. Sent in my Identification but still can't use my card and it's still blocked. And to top it off you can't even talk to a live person. I want my money off the card. I don't want the card anymore. It shouldn't take this long. I've had cards before. This is BS seriously.

I went into a Walmart store and bought the card... I loaded $40 to the card as I tried to activate the card it told me my information wasn't verified and since I haven't been able to use the card. Upon numerous tries, I've came up with NOTHING. I don't understand how they can't verify my account but can take $5 the very next day for service fees when I've only had the card for a day. I'm so upset that Walmart has let me down once AGAIN.

I received this card as a gift, and instantaneously assumed it was a gift card. Whenever I attempted to register the card, the MoneyCard website would crash or simply tell me to wait 24 hours. I decided to use the customer service number and register my card. However, when a random associate asked various verification questions, he recorded the WRONG answers and not the answers that I repeatedly told him. I am now unable to use my card internationally or online; I cannot reload the card or withdraw money; if the card is stolen or lost there is no way to redeem the money on the card. The only way I will be able to use this card is in person (and apparently I only have 2 days to use the card) due to one person's error. In addition, there seems to be no way for me to contact another associate or redo the survey test with a Customer Service representative who understands me.

While I've always sent a direct deposit of a small amount to this card, Typically I received my deposits every other Tuesday around 12pm EST no later than 1PM, last pay my deposit got on by around 5am on a Wednesday. This pay I stupidly decided to send my whole paycheck and I don't see anything. I called and they said they don't hold the funds and they make them available as soon as they receive it. I think it's hogwash because how does the times keep changing and I work for USPS and not a private organization, and they submit their payroll in on time.

I've been a customer for 4 years and counting. I lost my wallet last Thursday so I asked for a hold on my cards. A stranger found it the next day and returned it to my previous address not only did y'all cancel my card and sent out a new one but because my address is different because I moved you ** put a block on my card and said that was suspicious activity. Not only do I have to wait seven days for the card but two to be verified as well. I have no money in hand. I'm a mother of two. I can't pay my rent because it's on that card so it will be late and I don't have any gas to get me through those days as well as diapers. I hate this company. I will be trashing the card and taking my direct deposit off. You guys are a nightmare.

I lost my card back in May and there were three transactions on my account that I didn’t authorize. At the time I called to dispute the transactions. Only 2/3 were posted. I called back to dispute the other transactions later on within a week. Both claims were denied because they were trying to say I added onto a dispute claim that was already in the process of being disputed which wasn’t true. I provided police reports and CCTV footage of the incident and they are still being denied and the transactions totaled up over $1000. If you want your money protected don’t go to this company.

I love the card and use it everywhere. Never had a problem with it or the funds. I wish there was a way I could deposit a check from some of my customers that buy my cakes or some features where they can transfer money to my card account. Not a major deal breaker tho!

I love my Walmart MoneyCard!!! Always easy to load up when needed and never have any problems! I have had my card for over 2 years and it is amazing! I will continue using it and get another one once this one expires.

I love the Walmart money card. I get paid 2 days earlier and even won 25$. I earn money back for spending at Walmart stores. The only thing I would change is getting money off card free of charge at certain ATM.

I love the Walmart MoneyCard! It allows me to keep my account in the positive and not bounce checks (accidentally). I love the early deposit feature also and the fact that I can write checks, but it comes out automatically instead of waiting for it clear. I recommend it to everyone.

So I have been locked out of my account and unable to reach a live person. It has been a week and I haven't heard from anybody and when I call support I remain on hold for over an hour only for the phone to eventually hang up in my face. I am beyond upset and I wouldn't recommend anyone to get this card. From a hard working single parent who currently doesn't have a dime but work 7 days a week with no access to MY MONEY!!!

Someone hacked my account on Sept. 20, 2017. They stole $193.92. I contacted customer service the same day and they informed me to take all my money off my card and wait for a new one. I received my new card on Sept. 29. Today is Oct 1, I have been calling the customer service number since the 29th and still have not been able to get a hold of anyone. For 3 days I have been calling and waiting on hold for hours literally. All I want is my money refunded to me and they can keep their card. I AM DONE WITH WALMART MONEY CARD!!! Get additional lines so people can be reached. This is HORRIBLE!!!

My account was frozen over a month ago and the dispute was settled out of court on September 1. I still have no access to my account and when I call customer service, the automated system says my account and ss numbers are invalid. What can I do to talk to a human being?? I have bills that are past due and if this is going to ruin my credit I will be speaking to a lawyer. Please respond so I know how to resolve this issue.

They got ahold of me finally. I had to submit 5 complaint ticket s vmbut they did unlock my card were I was able to get my money. I give the four stars simply because it took me so many times to get them to contact me. But I was very pleased to gain access to my money on the card.

I purchased a Walmart MoneyCard and it is saying that my social doesn't match their records. I registered the initial card it came with and when my card with my name arrived and I tried to activate it, it says that it doesn't match their records. My social doesn't match. I tried calling the 800# on the back of the card and I can't get to a live representative and that is so aggravating because I have money on a card that I can't access. I tried inputting card number and when I put in my social it says it won't match. I need help with this issue!!!

I have had a Walmart MoneyCard for several years, and I like the convenience. But something I have noticed over the years is that money keeps VANISHING from my account with no explanation. It's happened MANY TIMES over the years. I have never complained because most of the time it's just a few dollars at a time. A few times I believe it's been as much as $30.

I have had my card for a few years now and have been pretty satisfied until recently! Today 9/28/17 the website and app has been down for several hours, try to call customer service to get answers only to receive an automated message that hangs up on you at the end! It's very unsettling that you have all my money which I can't access and even more unsettling that I can't speak to anyone!!! And since most of my funds are in the vault, I can't transfer any money to feed my family or put gas in my car!!! I'll be changing services ASAP!

It's been 3 1/2 hours now and can't access my account... Can't make a purchase... And most importantly my paycheck is direct deposited and have no idea if it's even there. I understand problems come up in all businesses but the thing that is the most frustrating is that I will get no answer or if I do it will be a form letter saying sorry. The worst thing is that ((and trust me I realize this is going to sound like a B.S. line)) but I'm a single father and wasn't able to feed my son.

This is the most low down dirty service I've found for the lower class. Their customer support is horrible, unhelpful, and rude. Support email is even worse if you get a response. Do you have a problem? Oh well. They don't care one bit. Can't login? Who cares? Not them and not their support. I've been getting my direct deposit sent to this money card and if it's not late, then the website is having issues and I'm unable to log in. Fact: I work in HR and send out the deposits so I know they're on time, I know the username and password, I can also see when it's been accepted by Green Dot. What does support do? Nothing. Literally nothing. Every single time. Currently unable to log into the website on my iPhone, laptop, work computer, or anything. Support is useless and patronizing. There should be a class action lawsuit against this crap excuse for a company.

I've had this card for about a couple months now. No problems... But I think Walmart stole my direct deposit. My money is on my account every Wednesday. Now there's no money and they say I have no direct deposit... Please help. When I do get my paycheck that I worked hard for I will be switching from Walmart MoneyCard because I can't even talk to a live person when I have a problem.

I've been using Walmart MoneyCard to pay bills and support my children. None of Walmart's business what I do with my hard earned money. They limit you to 2999.00 max. Then if you spend a certain amount during a short period of time they block your account and close your account without any notice... When I tried to speak with customer service. They have no resolution to the issue except "oh I'm sorry for your troubles." As of this moment I have over 1000.00 dollars in limbo that I cannot recover since my card is blocked... I have called the federal trade commission... I wouldn't recommend Walmart for anything. New world order store. No doubt in my mind.

I wasn't going to comment about my situation until I read a handful of other reviews from people that were sadly unfortunate to have had the same problem as I have recently had. Let me start off by saying that I have been a Walmart MoneyCard holder for over 3 years without any issues whatsoever. I had gotten my veterans benefits, and financial aid refunds from school direct deposited to my MoneyCard account, for the whole time that I had the account without any issues.

So I called Walmart Money Card the other day to let them know that I had to unauthorized transactions on my card. I asked the lady to send me a new card and she told me it would be here within 7 days, well the card did arrive in about 4 days. But when I try to activate it, it said that it was blocked and that I had to send a driver's license or some other form of ID in order to unblock it. I did that today and then I was trying to call them to see if they received it and then I get a totally different message that says my account is closed and I will no longer be able to add money to it or receive deposits. My military pay is going into that account and I have bills to pay and I don't know what in the heck is going on!

I was informed about the Wal-Mart Moneycard by a Money Services employee. She loaded money onto the card and told me that it was ready to use and that I could register it online to receive a permanent one. Well, I registered it online and now I cannot use it at all. The paperwork that came with it says that I should be able to use it just like a regular debit card. That was 2 days ago. I have been calling every number I could find relating to Wal-Mart's Moneycard services and I finally reached someone today. She said that there was a glitch in the system and that my information could not be verified. So not only can I not use the card but I cannot withdraw my money either. On top of that, they took their $5.75 maintenance fee for a card that cannot be used. I don't care if I have to shout it from the mountaintops, I will tell everyone what you are doing to me Walmart!

I've been a customer many years. I've never had a problem with this card. Until now! Everything was fine until I had my card information stolen and the thieves took over $500 from my card. First of all, they had the nerve to charge me to replace my card. Then, they told me that they weren't going to honor some of the charges I disputed. Mind you, I canceled my card immediately (the same day) I discovered the charges were made, and went for days without money while waiting for the new card because I only had $20 cash in my wallet when I discovered that my card information had been compromised.

How terribly disappointing! We have suffered a 90% loss of our home due to Hurricane Harvey. A friend sent a Walmart Money debit card for $50. We cannot access the money and the monthly fee continue to be deducted. The local Walmart staff worked to assist us to no avail. They even reported others with same issues. You CANNOT REACH a live person on their phone number. Yes, they the computer informs you of you the balance but that is all! NO Customer support! At a time when you need things most, no access to the money your friend so graciously sent. EXTREMELY DISAPPOINTED. We do not have time to await a written response while the company continues to deduct fees. Quick way for them to make money and not provide anything in return.

I desperately tried to contact Green Dot because I received a Walmart prepaid card that they issue. I never applied for this card. I didn't even know they existed. Their customer service is automated. I cannot get a human being without giving the last 4 digits of my social security number. I am very hesitant to give my SS#, especially since someone appears to have my information. I called the customer support for the Walmart prepaid card, all automated. This is very serious issue. Someone needs to contact me immediately!

Well first of all I told them that it got denied on transaction and it kept getting declined on everything. They were being rude. And couldn't understand them. Then I get an email it's blocked for unusual activity and has money on it. It wants me to identify myself and it won't let me! And the customer support line won't let me talk to a representative!

Very upset and disappointed. I lost my money card on September 17th. I called and had to go through an automated system for a replace card and I really needed to speak with a live person which the 800 number don't even give you the option to speak with one. Now I'm stuck with no money and waiting for a card to come in the mail and bills are due. Is there any other way of getting my money without having to wait for the card in the mail, I'm sure it has to be a way.

I purchased a Walmart MoneyCard a couple weeks ago and it is basically worthless because it will not let me create an online account, it will not accept my birth date or my 3 digit security code. I cannot use my card at the checkout because it says I have not created the account. Well it wont let me. I have tried many times to no avail. I am extremely upset and I want my money!!

On September 16, 2017, I dialed into my money support number and learned my account had been hacked. I immediately called the number and clicked the option for my card being compromised. The person told me I had let someone use my card. I said, “No, I keep my card with me at all times.” They said I gave the numbers to someone. No I didn't. The support unit refuse to file a fraud claim and said I had to wait until it post to call back. I asked for executive resolution and they said they had completed the ticket but they never took my number. I said, “You have no number, how are you calling me back?” They then asked for the number and disconnected the call.

Hey I'm kinda angry. I bought an account with 55$ on it to pay my bills and my card is being declined. I really need it to be fixed within the next month. Can anyone help me? I've been trying to talk to a live person and not a robot! Contact me back!!

The email verification process does not work. I am attempting to set up the notification alerts and it does not work. Very disappointing and it makes you afraid to continue to use this card after reading reviews.

I received a phone call today from a gentleman name Daniel, he was responding to a comment I had made about feeling double charge using the Walmart prepaid card. He definitely did his research before making this call to me and after greetings were made he gave me heartfelt words about the hurricane (Harvey) that had just hit my little community and family pretty hard and then this man that doesn't know me or my personal situation begins to tell me that he is going to refund all the fees back to my card in lieu of the disaster that I may have endured. I cannot tell you what a blessing this was and at the perfect time too. God showed me once again to not lose faith and Daniel delivered that blessing to me today!

Why does the website not allow you to update things like your email address? Also you can not go digital allowing you to use all the services of the product. I have tried once and was told by support to just go buy a new card costing me more money and fees. I have the new one now and still can not do what is being offered. Is this false advertising? Is this lying to a customer to get them to purchase a product so you can charge them fees and then not allow them to use the product? What is going on here. I love the product as I have used it in the past but this crap with some of the features is horrible and when trying to get help to resolve the issues just being told to purchase a new one is horrible, fix the problem!

Everything is great except 1 thing. When there is a holiday there is an extra speech you have to listen to before checking your balance. I would love the ability to prompt out of listening to the whole thing. Besides that, I love the Walmart money card. I would love the ability to get a Walmart credit card even with bad credit. Even if it started out with 50 bucks till trust is built. At least for the customer that has been with Walmart money card as long as I have. Keep up the great work.

I ordered a Walmart MoneyCard on 08/25/2017 online and my direct deposit came on the card from my employers on 08/31 and 09/01 and I have yet to get my card or my money off the card. I called after the 7 business days and I was told I would have it by this date, then I called again and someone told me I would have it by end of the day delivered to my door, and then I called and spoke with a supervisor who told me that I would have it 3 business days expedited a new card and he would call me on the next day to confirm card will be expedited. This was last Thursday, still no call or no card and I have not been able to get my money. I wired myself some money and have been paying fees. My rent is late and other bills because of this and I have no idea if I will ever receive the second card. All I can do now is go to the secretary of state and demand they release my money. It's been 14 days no card or no way for me to obtain my money.

So far, it's been great. I don't have a Walmart close by to reload or to avoid atm fees, but the card has definitely been handy. Haven't had any issues and hope it continues. Would definitely recommend it to anyone who doesn't trust the banks.

Love the card. Always helpful. And love winning money. Website is easy to use. Like getting text messages with balances and deposits. Wish could get texts after each transaction. Easy and fast to replace cards. Like being able to add another person to account.

I have enjoyed my Walmart card and the ease of you it provides! I get my money on my card quickly and the app is very resourceful. I can use it anywhere and get notifications through the app to my phone and email.

I have had my Walmart Money Card for a couple of years and just last week my card information was stolen (although the card is in my possession). I live in Alabama and my card was being used in Plano, TX. I have not received any updates about getting my money back. When I did call an employee told me to ask the store for a refund. Plano police and the Sam's Club store have yet to receive notice of my dispute from Walmart Money card. The customer service people are rude and barely speak clear English. I would never recommend this card to anyone. This has been the worst experience ever.

I thoroughly enjoyed my Walmart money card. The only thing I wish it didn't have as many fees and that I can get more money at one time off of my card but I've never had any problems with it or the card itself.

I don't think we should be charged $3.00 to add money to a card when we do it at Walmart. And then still be charged a monthly charge makes no sense. I mean we are charged enough for all other things. When we use the service I feel like not getting our money's worth and will lose a lot of people that way.

I have been dealing with my Walmart card for almost three years without any problems. For the past month I have not been able to reach anyone at customer service or get a balance check on my card. On top of that, my account has been tampered with. I am very disappointed in the non-service I have received from Walmart and I can't believe that after a month, all the phone recording says is "we are experiencing technical difficulties." With this being such a big company, you would think they would have the decency to send out notifications to the customers to reassure us that we are secure with them.

Happy with card for the most part. Ridiculous the fee to make an ATM withdrawal, but I like the fact that I can deposit checks electronically into my account, although it takes a very long time. Card is okay... Takes too long to receive personalized card, which makes it impossible to make ATM withdrawals, which causes problems. Also, the five dollar monthly fee is a bit much too.

Honestly I have had the card for 9 years now. I haven't had an issue until this year. I would say the last 3 years I made that my go to card and did away with the bank altogether. Now I haven't had issues until the past year, but every issue was not handled! I am shocked. First, they cashed a check in August 2017 that was written in December of 2016. Outrageous. No need to get into detail with the 2 week process and headache that was. Green Dot corporate had to get involved. A few weeks later my card had be swiped. This has happened only once before. The previous time this happened they credited my account same day sent a card out no issues. Now my card has not be swiped in quite some time, so maybe the protocols changed because this year was different. I received a new card yes, but my money was never returned. They completed an “investigation" and was denied.

Need to eliminate the 3 dollar fee every time I put money on my card, and I even have direct deposit from my job. There shouldn't be another fee for adding more to the card. Other than that the card is excellent.

I love the card for internet purchases. I never worry about someone gaining my account number and using the card, I only load the card when I’m about to purchase something. I do feel the 3 dollar a month service charge and a 3 dollar loading fee is excessive. I think if the card is only going to be used for internet purchasing there should only be a 3 dollar loading fee is.

I've had my card for around 9 years. Never had any problems. Love it! Minimum service fees. Can check balance online or with a text. Super easy! I find very few retailers who won't take my card. And if they won't take it, I won't do business with them. Love getting paid a day early!

I send my daughter’s dad money and he sometimes sends it back and forth and this option has disappeared. We can not inter transfer money card to card. Please fix this if I would like a better rating. Also dissatisfied when your system goes down and can't do anything.

I don't regret joining Walmart card. I'm very satisfied with the service and the card benefits I receive. I had an issue once and it was resolved quick in 3 days. I can also help my daughters in Puerto Rico from where I am here in Florida. Thank you!!

Love my card. Works great and I get my check two days earlier. It's fast and I can get cash anywhere I need to. Thanks Walmart for the card my. And I can use it anywhere I need to. I'm loving it. What else can I say. It works when I need it. Just wish it had a overdraft.

I deposited money to my card $250 dollars. The same day someone took my money and but then I had fill out a dispute form then they charged me for replacement card too. I really don't recommend this card. Customer service sucks too. They don't know what hell they doing. I put this on anything I love. I work hard for my money. So with this said ** all you people's.

Have not had any problem. Card works perfectly everywhere. Online or in a store, my Walmart Green Dot card has not failed me. I never have the need to carry cash anymore. Only thing I don't like is the monthly charge for being poor/not having a good enough job...

Awesome. Thanks. I love my MoneyCard, I am able to get my benefits 2 days earlier and I love that I will say that I do have problems with the login and do become more frustrated than relaxed at times. I still love my MoneyCard and I am very thankful for this service.

Very satisfied with the experience. Convenient and useful. I use it everywhere I go. Traveling for work you really need this. It's very convenient with the direct deposit. I have not had any problems using this card anywhere. I would highly recommend this card to all my friends and family.

I love having the Walmart card. It's very useful. You don't have overdraft and you know how much you use in their own time. Ten to Fifteen dollars and the savings and they (cashier) will give you money too for doing it so I will recommend this card to anybody and I also love to have it.

I reported my card lost so, customer service put a block on it. I was charged for a new one and never received it. I can't get the proper customer service from you all even after I found my old card and all my money is on it. I can't pay my bills or rent due to the extremely poor service.

I wish there were more convenient and quick places to reload money to my card other than just Walmart stores. Also the direct deposit option does not work for me. At times, I would also like to be able to add more money to my card than is allowed. Otherwise, I am very pleased with my card.

I setup a Wal-Mart Money Card account and verified my personal information. After I activated my card and deposited money they blocked my account. I called the card customer service number and they said they would give me a call back within 4 hours. They never did, and when I called back they said they would give me a call back within 24 hours. Now they have my money blocked from me using it and won't give me any reason why they did it.

I have a Walmart MoneyCard. My e-mail address was and still is incorrect. Instead of **... It is listed as ** which does not work. I have reached out by e-mail and Twitter all I get is case closed. No I still am unable to go digital due to e-mail not verified. 2 cases no email update!!! Very upset.

The Walmart Money Card is an extremely convenient debit card to have. I get paid two days earlier than before and that helps with paying my bills before the due date. When I need to take money off of my card all I have to do is go to the customer service desk at my local Walmart and take the money off. The fantastic thing about this is that I do not have to go to an ATM and withdraw my money and get charged a fee for using the bank's ATM. There are no fees charged to me for withdrawing my money. Another great advantage to this card is that when I use my debit card to purchase gas from Murphy USA gas station I get a percentage back and so far I have close to $35 dollars that I will be getting back next month. There are plenty of advantages to this card. I recommend getting this card.

Was a customer for five years. Anytime I needed to call and talk to a person it would take numerous calls explaining the same thing over and over before a resolution. The last instance of money being electronically transferred from my account through their website without my knowledge made me not want to do any business with them ever again. I had to call three times that day to get someone to take action.

After being a customer for over 5 years I was disappointed to learn that you guys stop doing money transfer from Walmart card to Walmart card. I'm on a fixed income and I really can't afford to pay $3 to load the card every time I need to send money to my kids who has Walmart cards. I really hope you guys could reconsider and start the service again as I'm going to have to leave you guys and go to a company that does card to card transfer for free.

I have been a customer for Years!!! I have the app, and I can't use all the features like mobile check deposit and managing my alerts. Says I need to "go digital" confirm my email with a code and consent to electronic disclosures. Which is fine if it would work!!! I have been trying for days! I have checks to deposit and need to change my settings and I can't! I call customer service, they "create a ticket" you don't hear back from anyone and, it still doesn't work!!! What's the point of your app when I can't use its features or consent on the go digital even off your website!! No one will help me or at least fix the problem!!!

It's ok. Haven't reloaded it yet. I hope to be able to online with my direct express card. I'm bummed that direct deposit won't work for me because I have a payee. I love Walmart. That is one reason I got your card. I'm trying to build my credit and they said this is one way. Thank you.

I've only had 2 issues & they've both been with the CS dept. All they seem to do is read off a screen, they don't listen to what you're saying so 8 out of 10 times, you're left with 0 service. As long as you don't have any CS needs or questions, the card is great.

I am in DESPERATE NEED of a REPLACEMENT CARD. Your site once I'm able to navigate to it will not let me make a card! Very aggravating. Other than that I really like this card. Your site needs to be more USER FRIENDLY. I need a new card as soon as possible. Please, please, please.

If you are trying to get back on your feet and save money, the Walmart MoneyCard is a great choice. I've been a card member for almost 2 years. The benefits are great... direct deposit, money vault and chances to be entered in contests. It's a great alternative, to a bank. Anyone looking for another way to save and budget should definitely give this card a try. A definite recommend.

I have repeatedly had very bad experiences with customer service on my Walmart Green Dot Visa card account. The most recent experience has left me without my paycheck for a month! It started with 2 emails. The first informed me that my challenge questions had been changed. The second said that someone else had transferred every dollar of my account to an email account I did not recognize. (I did not even know such a transfer was possible nor do I understand why it was allowed.

This isn't the first time I've had problems with this company!! Green Dot aka (Walmart MoneyCard) has only 1 answer, "We can't help you with that". I just had an unauthorized transaction on my account and found out 3 days later that the money was missing! I called to get the money put back in my account and get "We can't help you. The money is in their account already". So what they are saying wooing me is if you get an unauthorized charge on your account you’re SCREWED!! Doesn't anybody that works in customer service know how to do anything???

I have been the cardholder of one of the black Walmart prepaid Visa cards for well over 4 years. It's personalized and thats one of the many perks with this card. As long as you load $500 within each 30 day period then the $3 monthly maintenance fee is waived. With paychecks being direct deposited then it is highly likely you'll never have to pay that charge. The main perk, I'm literally paid 2 days before my coworkers and even bosses! Reloading is free. Daily balance alerts straight to my cell phone via text message. As a current cardholder, though, I don't find it fair that new members are now getting a $25 bonus just for activating a new card. Lol... Where was mine 4 years ago??

I've had 2 Walmart debit cards for a couple of years. I use them for everything. Just recently I tried transferring funds from my card to my sons, but was unable to. I tried for 2 days. Finally I called, only to learn that's no longer available on these cards. Why no warning? My son is away in college, that was the easiest way to get money to him. I've always loved using these cards, but I lowered the score because that was a big reason why I use my Walmart Money Cards instead of my bank cards or any other debit cards. They are/were more convenient.

They froze our paychecks, right after getting them. I have been using a Walmart money card (Green Dot Bank) as my bank account. I have almost $1600 in there. I tried using my card at the store on 8-16-17, and was declined. I called customer service, (not U.S. based) and was told I should put my groceries away, because corporate is closed until 5 am Pacific time. I am in Hawaii. I waited until 2am my time, and called again. After being on hold for 1 hour and 17 minutes, they finally answered. Went through the runaround, and finally got transferred to "Joseph." He told me per their rules and regulations I either made too many deposits or used too much of my own money, and my account is frozen. I asked him if he could place me in a spend down status, instead of frozen, so I could at least access my funds. He said no. Then said he cannot release the hold on my funds either.

My account was hacked and my $710 stolen. So I sent a letter by snail mail to the concerns department address for Wal-Mart giving them a detailed breakdown of what happened, which was as follows: I received an email saying my security questions had been changed which I did not do. I tried to log in online to see what happened and my password had also been changed without my authorization. No one has access to my card and my password was both long and unusual. The email also included an IP address of the point of origin.

We purchased Walmart debit cards 3 years ago and have used the transfer money feature since my husband works out of state and there are no national bank branches in our area to use jointly with ease. This was our best option to be able to transfer money back and forth to one another without high fees from wire transfers. It worked great for the last 3 years and we transfer money almost on a daily basis (small amounts normally and a few large ones a month). Fast forward to today when my husband was on his way back to our state and his work truck breaks down in the middle of nowhere. I tried transferring $100 for a place that he can stay overnight until his employer could send help. The creature kept giving me an error message "the transaction could not be completed, sorry for the inconvenience." I had just transferred $20 for his meal a few hours before that.

I loaded my card one time. I got a double charge from a local convenience store. I disputed the charge and never got my money back. I want the eight dollars and change back on my card before I use it again.

I have really enjoyed this card. I get my money when I am supposed to get it. I have had no problems whatsoever with this card. I would recommend this card to all my friends and family because they would get some good use out of it. I hope that you continue to give me good service. Thank you.

Without even so much as a warning, my account was/still is locked due to "suspicious activity" So I call the number on back of the card. I get told that I actually have to wait for someone to call me. Some case reviewer or something. Meanwhile, this is all happening just as I am getting paid (I have direct deposit). It all started when I tried to log in to my account as usual, But it kept saying my password was wrong. After 5 tries it locked me out totally. And my card gets declined. 2 days and no one has ever called me. It does no good to call them back because you just keep getting the same answer no matter who you talk to. "The case reviewer will call you back tomorrow."

Tried call. Was online for two hours. Didn't get a support help. They deducted 3.00 fee twice in on month. 3.00 on 8/13/17 and again on 8/25/17. 3.00 monthly fee. Not 6 not 10 but 3.00. Why are they doing that and no way to find out.

I'm disabled and I'm in severe pain 24 hrs per day everyday, so anytime I have to do anything extra it's an effort. I set up direct deposit years ago for my SSA monthly check, therefore I'm not suppose to be charged a monthly fee. Since you started posting these checks "Early" sometimes my acct shows 2 deposits in the same month and none in another month. So, a fee is charged. Getting it corrected is a hassle!