Walmart MoneyCard Reviews

I loved this card and recommended it to everyone. Now I have to tell everyone I was wrong. I received an email there was suspicious activity that I had to confirm my identity so I sent a picture of my ID. They said that the picture was not clear enough so I resubmitted pictures then I received a message that they could not confirm my identity so they closed the account and said I couldn't get another one with their bank. Now they have my money and I can't pay my bills.

My Walmart MoneyCard has been hacked twice. Once in April and again in May. I called customer service as soon as I saw where someone in California was using my card. I live in Georgia, some 2200 miles away. Customer Service asked if I had my card, which was in my hand when I was calling. Then she asked where I kept my PIN for my card. I told her it was only in my memory. My first attempt to reclaim my money has been denied.

I've used this card over 5 years now. In the month of May I've lost almost 200 dollars because someone in CA is using my card information. I've spoken to representatives and supervisors with little help. I received my new card a few days ago and guess what?! It was also compromised. Do not use this card.

The card is trash and the customer service is worse. My card was hacked for $800. I filled a dispute and asked them to deactivate my card immediately in which they promised me that they did. As I await my new card which takes ten days to receive, I log into my account online to find out that I was robbed for another $700. I called customer service back ASAP just to find out that they’ve failed to cancel my card. Then they denied my second dispute which was 100% Walmart’s fault. Please DO NOT trust this service with your money.

My card was canceled about 2 weeks ago due to unauthorized charge to my account, I was disputing. My card was obviously canceled. Got another card in for it to only be canceled for no reason. Anyways few weeks later, my dispute is added to my account that does not have a card attached to it??? Idk I didn't just get a check... I mean the $ is rightfully mine! I have no idea what to do. It's just sitting in that account. There's no way to call customer support. You gotta have a card number. Which is ridiculous. There no way at all to get through to someone. I don't see why good customers have to be treated like this.

I called Walmart Money Card because my card was locked due to fraudulent activity. At that point in time I had not even activated my card because I was waiting on my tax money to be deposited on there. So I let the representative know that my tax preparer kept calling me and asking for a copy of my ID which seem weird to me being that my taxes were already filed. I didn't understand why she would need a copy of my ID. The representative I spoke with said not to worry that my account is Frozen right now and I needed to provide them with a copy of my ID front and back.

I had a $30 dollar unauthorized charge on my card so I called the number on the back. The agent said he would send me another card but failed to tell me the new card would have a block on it. I was then asked to email a copy of my license. It said it would take 2 business days. It is still sitting at the same status on day number 8. I trusted them with my full direct deposit at my job. Now my rent is late, insurance is about to be late. I have no gas. My friends and family are keeping me afloat. Thank god for family and friends. I had to buy another card just to try to speed up the process of the block. The woman said she doesn't even know if I sent my ID to a actual person or a computer program. Said she isn't trained for that. I hope I don't lose my apartment. Guess I just have to get a lawyer and pray on it.

My account was hacked and I have been waiting since Saturday, April 28, for them to credit back my account. I have called and have followed every procedure they have asked of me. It took me filing THREE disputes to even get their attention. When I called about it, they had no record of my dispute! So I proceeded to resend the email about ten times to them with all of the dispute transaction details correctly filled out. However, they REFUSE to refund MY money! The hacker was in California, and I am in Mississippi. Plus the card is in my name, female! A man was using it. This company is horrible if you have any problems whatsoever!

I have a Wal-Mart Money Card. It has cost me so much of my hard earned money to keep this card. I have had my account hacked numerous times and every time it's me that suffers. Wal-Mart will ignore your calls and give you no hope as to a solution to your problem. I had my account hacked and when I called Wal-Mart to complain and stop my card they treated me like a criminal. Have not once responded to me about the money stolen, that I reported, while it was happening, but just blew me off, blocked my card, and I don't have any money to eat, pay bills ETC. Hoping I will get the replacement they charged me for, from an account that's supposed to be blocked. VERY UPSET.

Someone recently stole my card number and purchased almost 600 dollars in charges. My first complaint is no one is apparently watching transactions on the card. I live in Texas and the charges were out in California. No one bothered to call and verify with me. My card was blocked after I called to let them know and now when I try and call them I can not get thru on the customer service line. I feel like I am getting punished and no follow up whatsoever is going on with my complaint as I have been clearly violated and mistreated as a customer.

In the last two months- more fraudulent charges than my own. Called customer service, have to jump through hoops to get my money back! As soon as this last dispute is resolved I will close my account! Consumer beware!! Nothing but trouble for the last two months.

Frozen account?? 3 months - My boyfriend has had his card for quite some time. He used it for direct deposit and also his taxes. But of course it's always something was there his card. He has been locked out of his card since February. We are at this point facing eviction, all our bills backed up and it's all bad from there. How do you continue to do this to people who trusted you with their money? Do you understand we are about to be put out our home? Can't buy food, clothes, because all of our money is on that card. He tries to call every day and never gets a response or no one to help. This is insane how you treat people. He has not used his card since February so you can imagine all our bills being backed up, stuff getting cut off because you guys take advantage of people who work hard for their money to support their families. There needs to be someone he can talk to and get answers.

5/4/18 I have never had such a horrible experience getting my SSA deposit as I have with Walmart MoneyCard. In fact an ** MoneyCard cashier at Walmart Galleria Blvd Charlotte NC threatened my SSA deposit for May & yelled out to ** cashier "close the account" on April 30, 2018 @1:43 pm. That was the last time my card was swiped at Galleria Blvd Walmart. I still dont have my May 2018 SSA deposit! SSA office on Coronation Blvd Charlotte stated with a tracking # they sent my deposit to Walmart MoneyCard May 3, 2018 but Walmart MoneyCard customer service says they received it May 1, 2018 & rejected it & returned it to sender (SSA) but refused to give me any tracking # or verification # that they returned my SSA deposit back to SSA May 1, 2018! Im losing my home & car because of this mess!

I love Walmart MoneyCard, I have been off and on with company and I never had a problem with the services of the card. When I have called about a problems the rep was very helpful with my need. I will always keep the card.

I have called customer service 4 times and no one there understands what I'm asking. The last time I called I asked to speak with someone in charge or at least someone who understands my question and can give me answers. The last person on the phone told me no, that I did not need to talk to a supervisor. He wanted me to explain to him again what my issue was. All I got was silence on the phone and I said, "Hello. Hello. Is anyone there?" and he said back to me the all wrong stuff that I did not say to him.

I have had my WALMART MoneyCard hacked twice in the last four months. Never mind the security and pin numbers that I have. This ties up any balance on my card and requires three weeks to recover any money stolen. I only wish that someone upstairs at WALMART will read this. They allow their name to be affiliated with Green Dot and I am just a number and a name on a card. The lady that I called tried to help me by canceling the card and closing my account. Then said my balance would be sent via a check in 3 weeks and any recovered money later. I had to call back in 3 weeks if there's no action taken. I assured her that she was sitting at a desk with a manual and that WALMART did not even know who her or I was. What a shame. May God help us somehow because I live on a fixed income and need my money. Thanks a lot WALMART!

Love it!! I enjoy not having to deal with pesky bank fees. My money is always on time and the ease of access is amazing. Both mobile and website are easy to use. It was even better when I got to personalize my card. All in all, best card ever!!

I enjoyed the card but the fees were a bit much. I wanted to use it for my direct deposit but I can't afford it and also the automated system doesn't recognize your card when calling so it's best to go online for account information.

I absolutely love my cash MoneyCard because it allows you to save money in the same account and it also gives back for using your card at certain places. I would and will recommend to any and everyone. Absolutely love it!!!

WalMart MoneyCard is the best card I’ve ever had. No hassle about anything. I love the fact that it let me vault some of my money. It’s like I hide my money from myself to keep from spending so much. Thanks WalMart MoneyCard.

The atm fees are outrageous. There is no atm that doesn't charge at least 5 dollars a transaction. Otherwise my service with my card is excellent. I love the cash back feature. I also love that you win money for saving money.

I love my MoneyCard but I would like one with a chip if that is possible. My only complaint is I accidentally put the wrong birthday and there is no way to change it. Other than that my experience has been good.

I have used the Walmart MoneyCard for years and I just changed over my SSDI direct deposit to the Walmart Card. When I went to sign in to check my balance I was met with a message saying my account was blocked pending further review. I spoke with customer service who informed me I needed to send a photo of my ID front and back. I did and was then told I would be contacted within one business day. What a scam! I can’t pay my rent and as a senior citizen I am appalled at this treatment. They won’t receive any more business from me.

I got my tax return and was able to use my card that day and the next my card was blocked because apparently there was a suspicious transaction. I've done everything they've asked to get it unblocked and apparently my documentation is not legit. It's been a week and I've sent a picture of my identification about 5 times already and it's still not legit. I haven't been able to get through to talk to anybody so I can get my money out.

On Friday April 27,18 we paid our cable bill. Didn’t realize it changed the amount. Spectrum's automatically stop the transaction. But Walmart won’t put our money back on our card. Said it would go on with his next deposit. Well enjoy the last deposit cause this card is gone. Y’all gonna hold money that isn’t yours til his next payday. Burn me once shame on me. You don’t get a second time. Thanks to this my power bill didn’t get paid so are y’all gonna explain to my kids why we have no power tomorrow. Oh but we will have it on Friday May 4th.

I wrote a review about my card. Well I finally got a callback from corporate and she made everything right. I'm glad she did but wish could have been back in April cause I was waiting for weeks for money. I will give her 5 stars cause wasn't her fault. The first set of people could make it right but she did. Thank you.

It was good for the first six years but my card has been compromised twice in the last six months last time. Yesterday and now I can't get a hold of anyone to get my money back. It's all locked out and no way to get to a rep to get started on getting my money returned. I also think it was someone who works there or did work there because after the first time I set different alerts and somehow they turned them off. I just can't believe that information is that easy for someone to get. Ridiculous.

Can't speak to a live person - I have the mobile app and it is saying my account has been blocked for further review. I lost my card so I can't put it in when I call. I need to speak to somebody. All I know is my account number.

In February of this year (2018) we purchased one of these cards at our local Walmart for our daughter who lives in another state. She provided info and received a card with her name on it. When she went to activate that card they requested proof of identity, which she provided twice. Green Dot, who issues these cards, said they cannot prove her identity. She scanned and then took a picture of her driver’s license but I guess this wasn't good enough. There is NO way you can talk to someone as it is all automated. I am about at wit's end with these people. Walmart has been useless too. I am filing a complaint with the Attorney General’s office as I have read the numerous complaints of these people. To top things off, they take $5 a month fees unless you put in over $2000 on the card. As my subject says, run. Don't walk away from this scam.

The company did a good job reaching out to me once my review came out on consumer affairs. Shout out to my girlfriend who insisted I post here. Advice to people going through similar expirence, just get a copy of your license or ID as soon as possible. Advice to the green dot people, make it possible to speak with a live person even with a blocked account, that was by far the most frustrating part.all in all the company did the right thing, don't get discouraged just follow the directions and for sure post on consumer affairs website.

My husband had his direct deposit at his new job sent to his Walmart MoneyCard. He had recently ordered a new card because the old card kept getting random fraudulent charges. The customer service rep was very nice and expedited delivery of the new card with the assurance that his direct deposit would not be disrupted. Payday was today. Magically he didn't receive a deposit. When we called to inquire we were informed that there was a block on the card and he needed to send in identity verification. Until then the money would be held.

Sam Walton must be turning over in his grave. Earned rewards card for money stashed on my card... Called to redeem. Told I would have to pay $9.99 s&h... Free is free. You money grabbing buttheads. Received e-mail saying I won a $1,000 Walmart card. But I have to purchase at least one of the silver offers. Once again... Free is free. And the least of the silver offers is a kids book for $1.00. Wait for it. That requires me to buy at least 3 more books (at $14.99 each) within a year. Free is free.

I attempted to log into the app to check my balance and it said account was close and to check the website for recent transactions. I logged onto the website and it said how much money I have available but my account is closed. I have no way to retrieve my money because I cannot reach a live operator. All it says is that my account is closed and I cannot use that bank. I would like a response asap as there is a substantial amount of money that I can't access.

I have been using the MoneyCard for a long time and never had any problems. I recently signed up for direct deposit and had my entire paycheck deposited on the card. I live paycheck to paycheck and need access to my money. I tried to get gas yesterday and my card wasn’t declined. I had at least 700.00 on the card. I called the automated system and was told my card had been blocked for suspicious activity.

My card has been blocked for almost 3 months after depositing my check. I had direct deposit and have used check cashing. I’ve been emailing them since it happened and never received a call from corporate. I had to order another card just to talk to customer service only to be told the same thing that was emailed (I’ll receive a call within 24 hours). I had to pay the money Walmart took from my insurance check and my part of the money to get my truck fixed. I’m a truck driver. This is ridiculous! To top it off they said they would send the money back to my insurance company but they have deducted monthly fees twice from my card. My insurance company said there is nothing they can do because I the checked already been cashed. PLEASE STAY AWAY FROM WALMART MONEYCARD. THEY ARE STEALING PEOPLE MONEY. I spent $2000 to get my truck fixed. My insurance was paying a $1000 and I was paying the rest. Thanks Walmart!!!

For the most part I am satisfied with my walmart green in the resolution it took I while and was not fixed until 6/1

I did a mobile deposit of $700.00 on 4/17/2018. It took 5 days to put it on my card. I got an email saying it was deposited on my card. I went to withdraw money off my card and it said unauthorized transaction. So I called the number on the back of my card. They told me that my account has been blocked due to further review. They told me that it was blocked due to suspicious mobile deposit. Could not give me more information. That was on Friday 4/20/2018. Today I called. They told me they blocked my account due to suspicion of check forgery.

For the past 22 hours I have been unable to move money from my vault to available balance. This is MY money and Walmart claimed that I could move it to my available balance whenever I needed to. Now I am without my funds. I’ve been hung up on by “customer service” and I had a stranger buy my dinner last night because I was not able to access my money. Green Dot claims there is maintenance but that is unacceptable. We were not notified of this “maintenance” and that it would not allow us to have access to our funds. In my opinion this should never happen for longer than a few hours. There should be backups and systems in place that prevent this. Other people have reported they were unable to access their money as well. This is not ok. We work hard for our money and we should be protected from these issues.

I tried to transfer my money from my vault today and it stated that I exceeded my daily limits, that was the first time today I had tried to transfer money. I called customer service to get help and she stated that the system was down. Try in a couple hours. That don't sit well with me because that's all my money and I need it now. This is ridiculous that you can't get your money when you need it.

This prepaid card is a joke. It has excessive ATM fees in which it specifically states on the paper they mail you that if you go to certain locations including Walmart there would be no ATM fees. Communication with this company was horrible. I had to call 10 times one day just to speak with an American as requested. This was because someone supposedly in corporate decided to take my call. I have a big problem with a company that shuts down my card without notifying me in writing or giving me a logical explanation. I called but was given some excuse about there was no explanation. This company can't be trusted. They lie about the excessive ATM fees and lack of having American customer service representatives. They illegally shut down your card without notification. This was very inconvenient considering I had to find a way to feed myself. They should be sued.

I have been dealing with the poor customer service with Walmart MoneyCard and they have failed to resolve my issues. $956.63 that was taken from my account by the supposed merchant (Airbnb/PayPal) you all tell me to send screenshots to their support and they send me screenshots back proving that they never received the money. So WHERE IS MY MONEY. I file a dispute because it was recommended and it was said that it would be completed by the 19th, I call and today the 20th and still haven't gotten any resolve/answers to where my money is and why it's not back in my account, the only thing they ask is for me to wait longer.

Ripoff central! DO NOT GET THIS CARD! I've had this card for almost a year and right before I was due to collect the 75.00 they give you annually for no overdrafts... guess what? An overdraft... an amount reflected on my balance ALL week and then the day before I'm scheduled to get the 75.00, I'm magically overdrawn for an amount of a transaction I made earlier in the week that reflected on my balance all week! And then to top it off I get to speak to Habib who barely speaks any English, they aren't going to fix it and I'm gonna be charged 74.00! ** this generic piece of ** card, I had reservations when I opened it and once again I should have followed my gut feeling and didn't. Enjoy the free money WALMART. You'll never get another dime out of me!

As of April 10th 2018 I had called customer service about my card been used. I have her all my information and she told me that my replacement card will be here between 7 to 10 business days. So I called again yesterday and a different person told me I should received it April 19th which is today. I still haven't received it... and now they telling me they just process it yesterday and I have to wait 7 to 10 business days which would be the 30th. I have bills to pay and I'm pregnant so I been without a card for a week. When I told them, "Can I speak to a manager," he told me there's no manager there.

I’ve had the MoneyCard for 4 years now and I wake up to check my balance and I’m told my account is canceled. I called customer service and can’t get a live person and I’m told the account has been canceled and you can’t have an account with this bank. I’m so confused and don’t understand why. All the funds in the account how do I get it if I can’t speak to anyone.

I have had my card for years. Never any problems. But 2 days ago someone from a different state took $800 off of my account. I have my card and nobody knows my pin so I have no idea how this could happen in the first place. Anyways I called to cut off my card and dispute the transaction, called back yesterday to check on things and was informed my card was never cut off. So again tried to cut it off. Also went online myself to report stolen. Awoke this morning to the rest of my money being stolen again from the same state that I have never been to. Called CS again to be informed my card still hasn't been cut off. Why is this when I have called 3 times to cut it off. When I call everyone says the same thing. So now I am missing another $400 on top of the $800 that was stolen from me all because no one turned my card off.

If only the original owner was still alive then maybe just maybe the deplorable greed wouldn't be so vast! Scenario: Transaction placed on the 11th of April 2018. Merchant did not process transaction. Problem: Here it is the 19th of April 2018 and funds show pending. Spoke with Merchant and informed the funds were deducted from account. Yesterday, I spoke with Customer Care of Walmart and informed the same and told funds would be returned to the account by tomorrow. Called Walmart MoneyCard this morning and still no resolve. Informed they are having technical issues and it should clear within twenty-four hours. I expressed my lack of acceptance and requested immediate resolve. Then placed on hold several times to eventually hear a voice recording telling me to put in a dispute ticket. Again, WALMART SUCKS and I demand my $146... Returned immediately!

While logging into my account, there was a message stating my account was closed. I tried calling and of course they blocked me from that too. So I bought a new card to get them to talk to me. They said my tax refund was being treated as a fraudulent deposit which of course is not. They are keeping my refund and I no longer have access to that refund. Please do not get a card from here!!!

So I got to Walmart card because my wife is in Hawaii and that's the only way we can send money back and forth while she's there so I bought a Walmart card at Walmart. I came home and I called the number. They said it's easier to do it online so I just hung up and I went to the website. I proceeded to enter my information as it asked and at the end of it it said that they cannot proceed because my identity cannot be verified so am like, "Great". And then it tells me to try again so I do it all over again.

I have been using Walmart MoneyCard for yrs. I moved and lost my card. So I changed the address using the app and put in for replacement. They locked my acct for sus behavior. Had to wait for replacement card to verify ID because I needed the 16 digits on front. While I was waiting my taxes were sent and the company blocked my deposit. Now 3 mos later the IRS has to trace where my money is because they never received the return. When I called all they could say was it was returned. And no corporate number to state my issue to just reps who don't know how to fix the problem.

They lied. Said I can make immediate online purchases. Couldn't. Couldn't get money back. Went to ATM. The ATM ate the card then called to get a new one. It never showed so I call every day to fix it. They don't help at all then they get rude. I get rude. All the sudden my cards blocked due to unusual activity. Don't know how. I never got a card so I send picture of ID and still nothing. No help and not only that now they have me on some kind of list where they put me on hold for a hour and a half to 2 hours. I don't get how if someone did this on the streets they would go to jail but they literally stole my money and won't give it back to me and there's nothing at all I can do about it.

An absolute joke. This company’s customer service needs to be trained on knowing their job. I have spoken with 12-15 different people so far after my account was blocked without notifying me. I was told to send a document. I did and it was received. I was told it would be unblocked within 24 hours. The stories go on and on. Here it is 3 days later and no access to my money. I wouldn’t recommend this service to anyone.

I have gotten a temporary card that still had 125 dollars on it. When I tried to upload it would take my card number. It's been 3 months now and still can't get through. Never will use your service again.

Horrible card!!! Please for the love of your hard earned money do not use this card! I got the Walmart MoneyCard as an alternative card until I had some free time to go to the bank. Someone took my card and used it, naturally I called and let them know what happened. Things seemed to go as normal. They said "we'll send you a new card in the mail, upload your ID to the website" dot dot dot. Did all of that, new card comes in, I call and ask if my ID has been accepted yet. They told me, "No. We closed your account and we will mail you your check." They gave me no heads up, they would have let me run around in the dark had I not called!

Once I was able to finally get a hold of an actual person, things went relatively smoothly. I now have access to my money again.

My card was blocked 2 months ago. When I called customer support to unblock my card they told me there was suspicious activity on my card because I loaded 200 dollars to my card. I was told by some foreign lady that there was nothing I could and I would have to wait for their investigation to be over with. After about a month I called back and now it goes straight to a machine saying my card is blocked and could no longer use it, but yet I'm still being charge every month. I need my money for bills and they're refusing to return my money.

2 weeks ago I submitted to Walmart dispute forms for 5 fraud transactions on my account. They say it takes 10 business days for the dispute to process. I have called within in 10 days excluding weekends and I’m repeatedly told by different reps they never received my dispute form. Email them again. Another week of emailing dispute forms. Two every day to ensure they get them. Boom another rep says, "We haven’t received anything." I’m not sure what to do. My card is closed, the dispute was called in two weeks ago but can’t be processed because they keep saying they haven’t gotten my documents when I’ve sent them 10 plus times. Why should I use a card where I can’t dispute transactions without having the runaround?

Ronni my rep . amazing even though I got extremely furstrated she worked on it an personally gave me her word she would. She did just that and called me to even give me the infor her self personally. So with that being said even though this isnt her fault she worked it like it was her mistake and she wanted to make it right. Im grateful for her . I woke up outta my sleep in tears when I seen my husband with this card its beeeeen a lonngggg weight.

My card was deactivated because I never received my new card. When I received the new card I couldn’t activate it. It’s been a month and a half and I still haven’t received another card. Rent and car note is due. I need my money. I been patient for too long. My next move will be contacting the BBB.org.

At the end of March 2018, I had fraudulent transactions on my account and I disputed the charges and still no resolution. One customer service rep told me 7 days, the other 7 business days and the last one told me 10 business days. What takes so long to investigate these fraudulent transactions and give my money back?

Hi. I cashed my refund check at Walmart. Loaded $2000 on my prepaid Walmart money card. I paid my car note off my card in the amount of $397. That payment was successful. Soon after I tried paying my utility bill of $249. It was declined. Then I got this disturbing email saying my card was blocked due suspicious activity. So I stated that I needed to verify myself. So I sent in a copy of my passport 4 times, each time they said it wasn't legible. So then I was told to send it straight to their email IDVgreendotcorp.com. I did that & remind you this all took place on April 2018. I called on the 5th & I was told they had gotten my documents & they've attached it to my file.

I rented a truck from Budget and they placed a $150 hold on my card. After returning the truck my card was charged for the total and the hold was released. I've spoken with Budget a few times and they gave me a hold release confirmation number. I spoke with Walmart MoneyCard customer service and the lady I talked to said my funds won't be released until May 21st, that will be over 2 months for my funds to be available to me. How does this even happen when the company that placed the hold released it 2 days later?

Bought card Nov. Used Dec. Lost card. Finally got replaced. Walmart locked card. Been trying to submit documents. Unlegible document. All they say. Can't get any help through the phone. Not a real person to help me. Customer service is a automotive computer. I feel so stress. Never will I ever use your Company again. Sad, bad experience altogether.

A note to potential customers of Walmart Money Card: In August 2017, my account was accessed by an unknown IP address in New York, and 20 min. later by an IP in San Bernardino. I am a resident of northern Nevada. Within several days just under $6000 in on-line purchases were made withdrawing everything except $1.60. No plastic card is needed to make on-line purchases, just the cardholder name, number, and expiration date. Once discovering the loss I immediately notified Walmart MoneyCard, closed the account, and filed a claim. Well of course, their investigation determined the charges were all “authorized” because if they were “not authorized” they would have to reimburse me for losses within 2 weeks. That is what the agreement with and the VISA logo on the card is supposed to represent, confidence that your funds are protected.

If I could give a zero I would!! I’ve have had a Walmart money card for about 6 years or so now. Never had a problem out of it until here lately. So, on 3/23 I was looking at transactions & seen someone had spent $1425 from my card. I called the customer service in which had to make them keep repeating what they said but I could barely understand what they said. I explained to the person and he told me that they couldn't do anything since the charges are “pending.“ To call back when they went through. So later that same day they finally went. I call back yet to get another person who seems to barely speak English. Told she was deactivating my card and I would be charged 3.00$ for a new 1. Asked which transaction I was disputing and I told her of 5 different ones and she asked me 3 different times if I authorized them which I said NO!!

Called on 3/17 to dispute fraud which they told me 7 business days. They credited me back on 03/22 7 of the 9 transactions I sent them. I called them on 3/28 regarding the other 2 and they tell me they were on the 1st form that I sent them and made me do another form and file a case the same day. These two transactions were also made with the same companies from the 1st fraud report that they didn't do correct the first time. It's now 04/06 and they are telling me they will provide more details on 04/11.

I really have had no problems with Walmart's MoneyCard, until now!!! I have had two unauthorized charges show up on my card. Called to get this taken care of, and they simply will not do anything for 7-10 business days, meanwhile, my money is tied up. I was on hold waiting for a so-called customer service rep for over 20 minutes. I think there is only two. Well, they are no help. Their attitude is, well we aren't even going to entertain this for 7-10 business days, so the hackers can continue to eat up your funds. For that reason alone, I will no longer do business with Walmart. I plan to make sure I inform as many people as possible to do the same thing.

I lost my card and called Walmart MoneyCard to replace. I was in the process of an address change so my mail is being reordered at the post office, I notified them of my new address. However I received a message that I need to log in and upload my driver's license to prove my identity. I was confused because I just spoke with the rep Isaac about this. I went to walmartmoneycard.com/document upload and I’m unable to log on as it requires my card number which I DO NOT HAVE AS MY CARD IS LOST! When I call the CS line, I am unable to reach a live person. I am just given a recording that says my card is blocked and that I need to upload documents. I cannot reach a live person at all. There is no number to ask for live assistance. My money is stuck and I don’t know what to do. My direct deposit is set up on this card and the last one hasn’t posted to my account. I am so angry and just don’t know what to do!

Everything is great but I can't add this card to Android pay. And when I stay at a motel I have to put a security deposit on hold with the card. But every time the hotel tries to return the money I never get it back even though the merchant tries to refund. Other than that A+.

My account has now been unblocked and I am able to use my funds now. Thank You for your help.

I didn’t know that I would get rewards for having money on my card. I looked at my statement and noticed I had a $25 reward. There’s nothing like getting free money! I like the stash option, it allows me to save money. Great rewards.

It’s been a pretty good experience. Overall could do better with the app rewards for shopping at Walmart. I think every three to four months should be able redeem rewards and it start over cause some people shop at Walmart a lot like myself and I know I probably earn more than 75 a year.

I have been a member for two years now. I recently decided to check my balance and transactions and realized that over 1400.00 has been spent in the last few days at Sam's Club, Lowe’s, Tabuki... in NEW MEXICO and ARIZONA, when I live NOWHERE near those places. You allow these people to steal all of that from me, but yet you have NUMEROUS customers whose cards you are locking due to “suspicious activity”. No sense of customer service. I waited 20 minutes to speak to someone who wanted to rush me off the phone and over to the automatic system to listen to “more information”, that informed me that I STILL HAD TO DO A FORM.

I had a large check deposited into my account, which was placed on a 5 day hold...then the day before the funds were avail to me, my account was closed. My paycheck usually gets direct deposited into this account, and my tax return also was going to be put on this card. There was no attempt from Walmart or Green Dot to contact me in any way shape or form. How am I supposed to get my remaining monies in the amount of 2500$+?

Everything was going perfectly fine until a few days ago. Started noticing unauthorized transactions on my account. Called in, ordered a new card & disputed transactions. After activating new card & trying to use it my account is frozen & I send photo of my ID. They took longer than 48 to unlock my account. Now I’m waiting for dispute to be finished, which was supposed to be completed yesterday. I call today & they tell me my account will be closed but they cannot give me a reason why (mind you I’ve been them for years.) They’re also stating that cannot tell me when my funds will be back on my card & that I have to wait...& that when my remaining funds are spent that my card will be closed! What the what!!!

All my money is blocked!!! I haven't had money to take care of my family!!! Customer Service Representative keeps telling me 24-48 hours and it's an entire week. I've sent documents proving who I am but no one can tell me why! Never used this company! Bad business!!!

I need help. I have a Walmart pre-paid visa money card I purchased from Wal-mart. I register the account they send me back one with my name on it. I begin to use it. All is well. Then I put a large amount of funds on the card. To use to buy stuff on internet, I begin to use and after two purchases, I get an email stating Card is blocked and closed. I go through the steps to unblock card. I had to take pictures of driver's license front and back and send it in. Then it tells me my driver's license is not acceptable and will not work.

I lost my card almost two weeks ago since then I have received a replacement card. For the last six days I've been uploading a photo of my state driver's license. It's been a nightmare because all of my monthly bills are transacted through my card. Once I get verified, I'm closing my account. Stay away from Walmart and Green Dot!!! American Express Blue only.

I've only had this card for a few months. Now all of a sudden when 3,000 is deposited it's suspicious activity. My card has been blocked for 2 weeks now. I have a 1 year old that I need to buy things for. I have rent I'm gonna be late for now. They told me to send a government issued ID that's valid so I did and they didn't accept it. I told them I don't have a state ID and they pretty much told me I'm SOL. So I spoke to a supervisor. She told me to send in a picture or my temporary ID. Now All of a sudden that's not enough. They have gotten multiple ways to verify my identity. This seems like a scam to me. If this is not solved ASAP I will take further action. I've been told 3 times that I will receive a call back from corporate and have received nothing. I just really want to get my money and close this account at this point.

My husband got a MoneyCard a few months ago to start our vacation fund...well we have no access to about 800 dollars because he never activated his card and did not ever receive his actual card. All he got was a temporary number. He has called and they keep telling him that without a card number there is nothing that can be done. This was supposed to be used to travel to see my son graduate in New York this summer. 800 dollars floating around in space with no access to it. I am not happy at all. I think there has to be a way to access that money. Now...I am stressing about trying to figure out if we are going to have enough money to witness this milestone for my son.

Paid cash for this Walmart Prepaid Visa card. It has never worked. Walmart will not refund my money. All they do is say "There is nothing we can do, you have to call the phone number on the back of the card." Called that phone number and after on hold for 20 minutes I was connected to someone who barely speaks English and did nothing to help.

I have been using Walmart MoneyCard for well over 7 years. I had three accounts. I recently went on vacation to Hawaii and I am in the process of starting a business. While there I needed to transfer some money to my cards to place a 25% deposit payments on my Ritchie Brothers account so I could buy a trailer. I had my mom transfer $5000 to my accounts for this specific purpose. This money spread over three different cards. When I returned home, all three of it accounts were blocked and closed, no attempt was made to contact me with any ** explanation, and there is no way to talk to a damn human. I am unbelievably pissed at this horrible treatment and I am going to seek legal counsel. Expect a huge lawsuit.

For years I have been using your Walmart MoneyCard issued by Green Dot Bank and never had any real problems until recently when I sent an email dispute form in because someone has used my card number without the card in a city on the opposite end of the state from where I live. And Green Dot handled the dispute and refunded the money back to the account. But that isn't the issue. I was not notify that they had closed that card number down basically blocking off access to my the money on my account. And after waiting a week for a new card to come, which just came today. I come to find out I was sent a NetSpend Card. Which doesn't interact or transfer with my original card.

For "suspicious activity" of which they refuse to elaborate on, my card has been blocked from making purchases. I tried to pay my utility bill and it was declined. This is BS. I called customer service three times and they can't help at all. So basically Walmart has robbed me of a lot of money for no reason. I will have a lawyer handle this.

I have had the Walmart MoneyCard for years. Now lost my card. Last Thursday paid money to have it expedited and then got a email the next day saying that my account has been blocked for unusual activity. I uploaded my driver license as required and they still don't have my money. This is crazy. I have absolutely no money and a 7 year old to support. They have just ruined her Easter and spring break vacation!!! I'm going to get a lawyer.

Just tried to access my card via the app on my phone that can only be accessed with my fingerprint and it tells me my account is blocked. Doesn't say why or anything like that. Not quite sure how this is possible considering I never called to report any suspicious activity on monitor the card on a daily basis and I haven't reported any kind of activity at all yet they block it due to suspicious activity. Now I have my car insurance coming out tonight while the card is blocked with all my funds on it from my direct deposit and my insurance is going to be sit back.

I recently lost my card and after reporting it and finding I would be waiting at least 7-10 business days for any kind of access to my money I spoke to a rep over the phone and she told me that I could go to a Walmart and buy a new card for $3 and transfer the money. So the next day when I get an email saying that my card is frozen due to suspicious activity I click the link to verify and upload my ID I get asked for my card number to verify my account to upload. So again I call and wait over 40 minutes for a rep to come on the line who then tells me what the previous rep told me wasn't true but that an expedited card could be sent to me once the account isn't frozen.

Today I went to use my debit card and it was flagged for suspicious activity and they asked for my ID to clear my account. The only transaction was a deposit for my son's ss check that has been going in the same account for 2 years. They say 24-48 hours but can't tell me what was "suspicious" nor would she allow me to speak to a supervisor. This money is for bills that are due on Friday and for my son's medication. These people that couldn't speak clear English were so rude and offered no information or assistance. I WILL NEVER use this card again, and if I don't have my money by Friday I will be filing a complaint with BBB and Banking Commission.

I have tried numerous times to upload a document of my drivers license to unblock my account since I will be paid via direct deposit this week. I need access to my account ASAP & have not been able to talk to an actual person when I call customer service because it tells me to of course go to a document upload site that just tells me that my 16 digit card cannot be found. I don't know what to do. I have also tried contacting them through email but that has just given me the run around too. I would like to be able to get to my funds in my account by payday because I have a child & expenses to pay. I will be contacting corporate if I am still unable to get my account unblocked.

Monthly charges on a prepaid card. What a rip off!!! The person on the phone helpline could barely speak English. I didn't understand what he was saying & would not get a supervisor. Then I get a permanent card in the mail that I was told I would have to have for my original gift VISA card I purchased to work. After more than an hour I finally got it registered only to find out it has nothing to do with the original. As a note I have purchased & used three VISA gift cards from SAFEWAY with no problems. The only solution I can see since no one will talk to me on the phone, I called four different numbers, is to go to my nearest Walmart & stand by the area where the card was purchased & tell everyone my problems until I can get some help. By the way I am retired so I have all day & night get their attention. I don't have a scanner to add a copy of my receipt.

The company has taken care of my issue. Although it did take to long my issue has been resolved to my satisfaction. I received all of my funds back.

My card was stolen and the thieves wiped out all funds. I was told it would take "at least 10 business days" to get any help!! The customer service rep filed the card stolen and that was it. I tried to call back and because they filed the card stolen and deactivated it, I can no longer reach any live customer service representative. The automated system just continuously says, "the information I entered is invalid". So this company has the system down pat!

I had the Walmart MoneyCard for about three months and had my work check deposited there. My wallet was stolen and canceled my card and requested a new card. Over a week later no card came in the mail. Walmart will not let you talk to a live customer service rep to figure out what’s going on. Meanwhile, I cannot touch my money to meet my pending financial obligations. If it were an actual Bank I could have gotten the card same. Also the recording keeps saying it’s at the Post Office but offered NO tracking number to give them. The automated voice also set my PIN # without my permission so if I ever do get my card... I won’t be able to access my money. It’s a total nightmare... meanwhile no card... I am two weeks and still have no card to access my money.

They took care of everything.

I've had my paycheck direct deposited into my Walmart MoneyCard account for years. I tried to make a purchase on 3/22 and it was declined. I called the customer service number and after entering all my information, a recording stated that my account was closed and I was not allowed to have an account with the bank again. They still have my paycheck and they have given me no explanation and I am unable to speak with anyone. I, also, was involved in the class action settlement in May of 2016 where thousands of people were unable to access their funds for more than 4 days. This company is shady and they regularly steal from people and they need to be stopped.

I have had my Walmart MoneyCard for at least 6 years and have loved using it, I prefer it over a regular bank card because my money is available sooner with my direct deposit and there are no overdraft or crazy bank fees. I have never had any issues with my card over the last 6 years. Recently I was hacked and had around 1,800 worth of money stolen in the form of someone shopping in a store with my card number in a completely different state. I have done my dispute but have not received any email or anything back saying it has been received or my case is being investigated and when I have called to check in nobody seems to be able to give me any answers or even really care about the issue at all. I have sent another email asking for information that the police requested and they has not been responded to either. I understand things take some time to look into but it would be nice to be kept in the loop.

After 2 years I am done with Walmart MoneyCard. I had a charge on my account that had been being charged to my account for months. I called in they got it taken care of the lady I talk to was extremely nice??? Well after a couple days I hadn’t had received my card. I waited until the 14th like I was told to and still nothing... When I called about it they said there was a block on my card. They gave me the email I had to do on fixing it, when I asked about how to speeding it up because I needed my card and they said there was nothing to do. So I have no way of getting to my funds and I even asked if there was a supervisor I could talk to and they said that there was no way of transferring me over to get a supervisor. This is frustrating since I have a kid and I have rent coming up shortly. I have never been so mad in my life.

I have been an active account holder for years with no issues and yesterday I attempted to use my card, and it was declined although, I had enough funds to cover the charge. I called customer service which is impossible to get in touch with however; the automated machine states my account was closed and I will not be able to access my account, funds or open a new account. WHY? What happen? I have a scheduled direct deposit for tomorrow that cannot be stopped. PLEASE HELP!

This Pre-paid card is the worst card to ever have! Walmart has taken money out of my account! The dispute process is horrendous!!! It has now been 20 days and I have yet to receive my money back from unauthorized charges that equal up to $1300! All month I have been financially in a bind because of Walmart and their inability to conduct a “bank”! Not to mention you cannot change any contact details on your account! I have had 5 cards mailed out and have not received not one! I paid for expedited shipping and received no tracking info on neither cards!!! I cannot access my account online! Customer service refuses to update email!

My account was blocked 4 days ago for unusual activity, which is bogus because I get the same direct deposits every month & spend at the same places. I called everyday since my account has been blocked. They told me to send a picture of my id which I did TWICE & my account is still blocked. They keep telling me 24-48 hours & it's been past that. The representatives are rude and doesn't help at all. I need access to my funds for important reasons such as medicines, rent, bills, and so on and so forth. I need my money & I need it now.

I like this card because I get paid two days earlier. I never had any issues with it. But, the customer service reps and service is horrible. I have been getting the run around for a week now and I'm sure it will be longer. There was an error on a direct deposit submission and instead of them rejecting the money, "no one knows" where my money is. They tell me they've made a claim and that it will take two days to investigate but they have been saying that for a week now. I feel like I'm basically screwed out of my money which is taking a big toll on my me. I've had migraines every day since this has happened to me.

I had several pending authorizations on my Wal-Mart MoneyCard. They all went through but my balance is still showing that the money for the pending charges hasn't been added back on to my account. I called customer service and was told different dates that they would add the funds back onto my account. Still haven't received one that was supposed to been put on yesterday and I called and got the runaround and now I'm more confused than ever. You can add up my debits and the credits and my account is short for the amount of the pending charges. Truly frustrated! I have talked to 3 different people and 2 told me that my account would be credited the funds back on different dates but the one I spoke to this morning implied that I wouldn't. The money isn't in my account and I want some answers.

Hi I need some help. I reported my card lost on Sunday the 18th as I lost it on the 17th. Now this morning I got an email saying that I need to prove my ID due to suspicious activity. I don't mind sending my ID however I do not have the card number to get past the first page because it's lost and also I reported this card already so it should have been shut off. I can't speak to any person on the automated system because it says my card is blocked. I have my direct deposit going into this account this week and some other things that I REALLY need my money for. Please help. Thanks.

Hi my name is Crystal ** & my card is Block for no reason. I just use my card on the 6 of March & I got email saying my card been blocked. They ask for a state I.d. I have a state i.d. but they said they can't unblock my card because I a photocopy but I explained to the lady on the phone I have a photocopy until my Real I.d. come in the. I really have to pay rent tomorrow. Now I can't pay my rent because my card is block. I really need help unblocking my card.

I will never get another card from Walmart. My brother passed away Jan 2018. We got this card to use with YouCaring for donation for my brother's funeral cost. It was going good for awhile until they decide to block it with almost 3.000 on card. Because of too much activity on card. We have faxed all our info to Walmart they requested even stuff from funeral home and cemetery and my son's obituary and it's been over a month and still nothing. After several telling me it will be unblocked soon and as of today March 19 2018 still blocked.

This was a great card but not anymore. Why? This card on Puerto Rico can be found on Walmart or Amigo supermarket but the number to activate the card 1800 532 0938 don't have the customer service option anymore so the card can be used just once and just on a little % of web stores cause don't have your name on it. The customer service for this card is offline so this card will become obsolete in Puerto Rico so soon.

I had bought a MoneyCard as a temp until I can find a new bank. I had loaded 400 dollars onto it and I was able to use it. No problem. I make some of my purchases online (bills, etc). And I wake up one morning to see that the funds were frozen due to suspicious activity on the card. I got an email saying that I needed to send a copy of my ID to verify that it was me. It went through and everything. Waited for a review. I got an email today saying that a new card will be on the way, but I never requested a new card? And my account is closed as well, along with the rest of my funds. I’m super stressed about it, because I can’t call customer service without the automated machine telling me that my account is closed and hangs up. I just want to talk to a human and get this sorted out!

I stayed at a hotel recently and they put an incidentals hold on my card, which their bank released three days after I checked out. Walmart MoneyCard is holding that money for another week and refuses to release it back onto my card! There is absolutely no reason for this when it has been released from the merchant's bank! Their customer service line is a joke and of no help. When asking for a supervisor they refuse! Walmart is actually wasting money paying these people since they can do nothing and tell you nothing! This is a prepaid card! There is no reason to hold someone’s money after the bank has released it. That is actually comparable to theft!!! Go with another card! I have had this card four years. They have made tons of money off my money and to be treated so badly is unacceptable! I will be changing cards!

VERY DISPLEASED! My father had nearly $800 stolen from his card almost immediately after reloading (almost like whomever loaded it at the store had access to the numbers...). He called to dispute the transactions, and they canceled the card. Now, he cannot access customer service because the "number is invalid." What kind of company has access to YOUR money and does not have an option to at least SPEAK to a customer service representative. I've had Comcast and Straight Talk and dealt with some extremely unhelpful customer service but at least you could get through. We can't even access to find out what the transactions were to dispute them. I had better be able to get in touch with someone from customer service soon, or I will be filing MULTIPLE complaints and will be speaking with an attorney. This seems to be the only place to get anyone to respond, so we'll try this!

Card was blocked and they are withholding my funds. Spoke to numerous different customer service representatives who said would be released in 24-48 hours. It’s been longer than that and they each have a different response. Horrible customer service and everyone is a supervisor.

Went to use my card today after a deposit yesterday and was declined 2 times. Called customer service, stated my card had been blocked but refused to tell me why. I emailed my photo ID and now I have to wait until next week. I have no access to any funds? I have no money whatsoever. After reading all the reviews on this same subject I really feel I will never have access to my money again and this account is set up on direct deposit so I will be out the next 2 months also. Customer service is the worst and had no compassion whatsoever for this terrible inconvenience to me.

I have had Walmart MoneyCard card for 2 years. Two weeks ago I went to Walmart and my Card got debited 3 times when I only made 1 transaction. I immediately called customer service and they said they was opening a Fraud investigation and they came back with the decision they didn’t have enough proof. So basically anyone can steal your card or fraud you and Walmart does nothing to protect your money. Do not use them.

I received my tax refund on February 28. It went to the wrong Walmart MoneyCard, I currently have 2 accounts. I transferred five hundred dollars to my other card and also requested a second card, at this point my card was locked for "suspicious activity". I submitted a clear photo of the front and back of my identification card several times to the website as well as to the idv email.

My state refund was deposited into my card and suddenly they blocked it. My card was declined In the grocery store. They told me to send my ID to an email which I have done TWICE... And still no word! This is my money. It’s all I have and I'm a single mom. I need this money desperately! Customer service was a joke! I’m calling a lawyer and the news agencies if this isn’t resolved ASAP! You cannot steal people’s money! I’m so upset and scared right now. How do I support my children... Green Dot better fix this.

I deposited $2,000 on my Walmart Money Card and happened to check the balance a week later and $1,592 was stolen off of it. The money was spent 2,000 away at several Lowe's, Sam's Club, and even a Sonic drive-thru. It's been over 2 weeks and I still haven't been reimbursed.

Okay so I have an update for you guys out there regarding my problem I had back on 3/16/18. Yesterday which was 4/10/18 someone from Walmart MoneyCard did reach out to me and it seem as if they are trying to help resolve my issue. I will be updating you guys and letting you know how everything turns out. I have hope now.

You all are holding my government SSI check hostage. I will be contacting gov. Card never sent out and no one speak English. They continue to put me on hold and never come back to phone. Again it's against the law to hold government funds. Why do Americans buy your products and you all use non-English speaking Asians to answer calls. No manager ever available. I need my money out of this account.

My son loaded $1200 onto Moneycard in order to make a big purchase online. After purchase was made ($933 purchase), an email was immediately sent advising card was blocked and closed. Purchase was declined and not allowed to go through. Sent in license that was requested and was told documents couldn't be verified, documents were then emailed and after getting the runaround for a week was told that it would stay closed. I am floored and so angry that they think they can just keep over $1000 of my son's hard earned money. Customer service is horrible and absolutely no help at all. Just kept saying no further information available but that in 3 years he can file a request to get the money from the state. Please help my son get his money back. How can a legitimate business do this?

I just got paid today 3/15/18. Then this evening a refund was issued to my card from the dealership I purchased my vehicle from 3 years ago so this made Walmart MoneyCard place a block on my account. I called right away they told me to send over docs of refund. I understand putting a hold on the refund amount but now I have 3 children and I’m stuck out of state with no way to get my funds to get home. No one was willing to give me the funds that are mine. What an awful feeling talking to people who could care less your job's on the line because you can’t get home because of a debit block.

I opened my Walmart money card about a year ago. Yesterday I loaded $670.00 on it, came home to pay bills online. I paid my bills and also donated money to CBN. (Christian Broadcast Network) I received an email that said there was fraudulent activity and I needed to verify my identity. I followed the steps and sent a picture of my license. They closed my account and will not release the rest of my money. I still have a good amount of money on that card. PLEASE HELP.

We worked out the situation and i got all the money stolen from me. Love their costumer service.

I have a MoneyCard with a damaged magnetic strip. My Direct Deposit goes on this card. When calling there is no option for human communication. I really need help. I was also told I can purchase a new card but that will transfer my funds.

My account was blocked for suspicious activities. On March 9 they blocked my account. Which I didn't know. Try to use. Said I need to send in proof of my ID. I sent in on the 11th. Said it would be unblocked within 2 days. I need to resend. I resent on the 12. Said it would be another 2 days. Went to the website. Said that I could still use for purchasing. Couldn't withdraw cash. I have called and not get anywhere. I had to use my mom's card to talk to anyone... Hung up on a few times. Wait times like 45 minutes and then told that there was nothing they could do. Couldn't even explain why my account was blocked just suspicious activities. This is the 15 and my card is still blocked. Sent ID 3 times and still haven't got anywhere. I can't even get my meds filled which I have to have for my breathing. My power will be turned off and they tell me that there isn't anything they can do. I'm on disability and they could care less if my children and I are doing without.

According to my Walmart Card TOS - I can access 3k per day from ATMs - I am purchasing a car and need the cash to make this purchase, after I withdrew money on day 1, I tried again to withdraw the max on day 2, I wasn’t able to withdraw any funds from any source, now it’s been a week and I still cannot access MY money. I am a disabled person, who truly needs to be able to access my own money. I tried calling but I had no luck reaching an actual person and it seemed like my account was fine, so this is really infuriating. I will never use a Walmart card again. It’s just a predatory device and can really put people in a bad situation.

I have always had good luck with my card from Walmart but I had put some money on it and the next day it was blocked. What I found out their reason was suspicious activity and said I had to send a picture ID and every time I do it says, "You submitted documents that were not legible." So I clear them up on my computer and still got the same thing again. It's been more than 2 days and I cant get a response from them email or nothing. I see a lot of people are having the same problem. I used my card often. Is there anyone there at Green Dot bank to help resolve it?

I have had a card with Walmart for over two years now and never experienced any issue until last week, I went to log in to my account to view my balance and was told my account has been blocked for further review due this is precious activity. I do not participate in any suspicious activity. I had direct deposit from Apple Pay deposited to my account several times. Now I’m being told that I will be contacted by someone by phone to have my card on blocked. It has been a week with no update. I have called every day and they asked me to upload my documents. They’ve told me they have received my documents but yet don’t return any phone calls. Don’t have a manager on hand. Don’t have any resource to get my account fixed in my funds released to me.

I have a Walmart MoneyCard which I loaded $1500 on March 13 2018. I made a online purchase for $433 the same night after loading the money then tried to make a bill payment and my card declined it. I called Walmart MoneyCard to see what was the problem and they said I had a fraudulent use on my card asking me to upload a photo ID “which I did”. Then their response was “after reviewing my ID it could not be verified” so they blocked my account and told me there would be no refund available to me??? I just want my money back. I don’t wanna have to go through the process of filing a lawsuit about my money but I will. I have 4 kids, a baby on the way and bills that need to be paid as of today March 14 2018 that’s due for disconnection if not paid by today... They won’t let me speak to corporate about the issue. I was told to wait until I receive a call. There’s nothing they can do. Smh.

I've had this card and even suggested it to family & friends, I've been a client for many years in fact. All was well until a few years ago when I noticed errors in my balance and such, was able to call and get it taken care of. Then not much after this there was many many other clients who were not able to access their funds for the longest time, months, even a lawsuit was started and has since been paid off, they never once made a formal explanation of this, so then I started to be very non-trusting with this company! When a company refuses access, there's a big problem! So then my account was fixed after reporting this to the CA, and other govt agencies, they offered me something for my issues, which was hardly anything, but was something.

They blocked my account and denied my verification the day before my refund was suppose to be deposited. This is after I sent a picture of my ID several times. On top of that I have been on hold trying to resolve this problem for over 45 minutes and I am still on hold. I am furious! There is no reason why my card should have been blocked in the first place. I checked my transactions and there was no suspicious activity whatsoever on my account. Now I can never open another account with them ever again and I probably will have trouble getting my refund now so thanks Walmart MoneyCard.

Everything was going fine with card for about 4 months, then there was 2 transactions that I did not do. They were in another state. I called customer service right away, I let them know that someone had used my card information to make 2 transactions. The person on the phone said they were issuing me another card, I let him know my tax refund was supposed to be deposited in about 5 days. So this person waived the fee and told me that I would receive the card in 4 days. I am thinking good that would be perfect because my refund was supposed to be deposited around the same time. The next day I get an email saying that my account was blocked, I cant unblock my account until I send them my driver's license. Well I can't send in my driver's license until I get the new card.

I too have an account that is blocked by them unexpectedly. I deposited a check 10 days ago into an account that I have had for almost a year. The check has cleared. And yet I am suppose to wait for some person to call me back tomorrow, but was told the same thing this past Friday. Would gladly take care of verifying who I am, if I can get someone to actually talk to me instead of getting rude ladies who won't help you.

An absolute joke. This company’s customer service needs to be trained on knowing their job. I have spoken with 12-15 different people so far after my account was blocked without notifying me. I was told to send a document. I did and it was received. I was told it would be unblocked within 24 hours. The stories go on and on. Here it is 3 days later and no access to my money. I wouldn’t recommend this service to anyone and can’t wait to close this card! Horrible!!!

Have a Walmart card for a few years. Was ok until you got security check on my account. I am block from getting in. Won't let me in. I am piss off. Can't check my account. Been that way a lot. With old way I got in quick and you resolved this issue asap.

My card has been blocked for no reason. Everyone I've talked to are idiots and have no clue about anything and have been no help in unblocking my card and yet there is a block on my card yet they can pull a $5 convenience fee off my card. I am contacting an attorney and suing them if my card is not unblocked today!

So I have a deposit date for my taxes on 03/14/2018, GRANTED it's only 03/12/2018, My ORIGINAL card was send out 02/06/2018... I never received this card, so my tax company had to send out a new one on 02/27/18. WELL I didn't get this one until 03/09/2018. It was the blue temporary card that you set up and SHOULD USUALLY be able to use until you get your permanent card about 2 weeks later. Well that wasn't the case for me. They told me I cannot use this TEMPORARY card and that they would have to sent out a new one, of course they like to hire people to talk on phones that you CANNOT understand whatsoever! Anyways she couldn't tell me why I couldn't use this temp card so she would EXPEDITE it and it would be there 5 days later on 03/13/2018.

I received a call from the corporate office the representative was very friendly helped me out with my situation I was able to get my account unblocked and now I have access to my funds. Customer service representative was very friendly and understood my frustration.

My wife talked me into getting a Wal-Mart money card a few weeks ago since the only card I have ever used was my American Express Bluebird but not all places accept AE. Once I loaded money onto the card I was able to make one transaction and after my next two transactions transactions were declined. I was told that my card was blocked and I needed to submit additional information to verify my identity and in order to do that I had to wait until personalized card came in. Once it came in my wife uploaded a copy of my driver’s license as asked to do.

Worst Customer Service Everrrrrr!!! Called to request an additional card and the people cant even understand me and I def can't understand them!! Wasted 10 minutes of my time for NOTHING because they WILL NOT SEND YOU AN ADDITIONAL CARD!! I WILL NEVER USE THIS COMPANY AGAIN AND HOPE NOBODY ELSE DOES EITHER!!!

They have locked the Walmart MoneyCard due, have uploaded documents as requested, they said 24-48 hours. It has now been 72 and still nothing is resolved. I call back and the guy request for documentation again. I’m sick of this. I’m ready to get a lawyer and contact the news media.

So today on the 9th of March I had to pick up a debit card from Wal-Mart to pay my AT&T internet bill. Well activation of it was going very well till I was sent to a agent. She started asking me questions. First off I couldn't hear her for all the background noise from everyone else in the room talking and typing. I let her know this. Number two I didn't understand a word she was saying because her English language was horrible and I let her know several times that I was having that problem and could someone else help. All she did was send my card through knowing it would be declined. Now I'm out 60 dollars that I can't use to pay my AT&T internet bill because I have no place to pay it in person. This needs to be handled please because now I owe late fees.

Lost my original card, ordered a new one and never received it. Then I found my old card which I reported as lost. Tried calling number on back of card but card is blocked so cannot access my account. I finally find a person to talk to and they say to send my id via email which I did. Now two weeks later I still have no access to my card or funds! This is my social security money and now you guys are holding me back from paying bills! SOMEONE HELP!!!

They finally called and unblocked my account said it had to deal with my state refund being deposited on my card. I would not recommend putting your tax return on card I pray everyone put here gets your money back soon. I will not be using that card again.

Walmart Visa Prepaid card - Green Dot customer service is NON EXISTING! It is completely unheard of the way they operate a business and STEAL people's money by not allowing them access to the money they have on their cards and then not having any way to contact them besides an automated answering service that hangs up on you. I will NEVER do business with them again!!!

Ever since I purchased the Walmart MoneyCard I have been having problems. The only reason why I bought this card is to get my Direct Deposit early so I can pay for my bills a few days early. They had deactivated my card without letting me know and now they have blocked my account, I cannot even call customer service because every time I call it does not give me an option to speak to a live person. I called and asked if I can have my money transferred into another Green Dot account but each time I was denied.

Green Dot went over and beyond to rectify the situation of closed account and release of funds.

I thought my card was stolen, so I closed the account on my payday. I’ve been waiting on a check. I called, and it said it was mailed on Monday. I still haven’t received it & I have bills to pay!!! I love Walmart MoneyCard fast direct deposits, but where is my check???

I have had this card for many years... in the last two years at tax time about $700 always comes up missing... first time overseas second time to a state I’ve never even visited!! Nor has the other cardholder. When I called to dispute both times they would not stop the pending charges. If I dispute my money should be back on there immediately!!! I had not used my debit card since end of December and begins of January until taxes came in then all of a sudden within 24 hours or less of transactions was reported. This makes me feel that your system is compromised and I can no longer trust my money with this company. Since this has happened I went and opened an actual checking account!!! Two different times but same situation. Not happy!!!

I lost my card on 3/3, so I went online to my account and purchased a replacement card. I got an email stating that I should receive it in the mail in 5-7 days. The next morning I got an email stating that my card was deactivated and that I will need to send in a picture of my ID to verify my identity. I logged into the Walmart Money Card app, and it stated my account has been blocked, and that the money I had in my savings/"STASH" account had been sent over to my card, WHICH IS DEACTIVATED!! I have over $800 dollars in my stash that I'm hoping hasn't vanished! I went online to try to send the picture to verify my identity, and it requires my card number, which is NO LONGER VALID, because I had already cancelled it. So I call the customer service line, and had to sit on hold for 30 minutes to reach someone. They finally give me an email address to send my verification to, but tell me I cannot access any of my money until my identity is verified.

I had called the customer care line a few times. I’m upset cause there was one lady who was rude. I called to say I had lost my card Saturday. I called within the 24hour limit to see if I could get it expedited. They told me to call around 5 or 6 so I did. They said I went over 24 hour limit. I was trying to see if They could give me a tracking number so I could track to my card so I’ll know when it comes in. All I wanted was to expedite my card. So I don’t know the last 4 digits of my new card number or what. My old card number is in there.

I been with Walmart MoneyCard for at least 7 years and I normally recommend it to anyone but today I woke up to a BLOCKED account for no reason. I ordered a new card yesterday and today I would normally receive my direct deposit by now (never failed). I was going to send my money to my mom's Walmart MoneyCard. I need to talk to someone asap but no live person to answer the phone. And as I'm reading other reviews I see that accounts are being closed? Help please.

I receive my direct deposit biweekly and I budget accordingly. Walmart sent me an alert that said I received my deposit but there's no deposit in my account and no one can tell me when my money will be available! I have automatic drafts expected to be deducted. Now I may be charged additional fees because Walmart can't make my money available when they alert me it's available!