Walmart MoneyCard Reviews

I have been a customer for years and only use this card for a partial direct deposit because I get paid 2 days faster. I also frequently use the online bill pay service. The last two times I made bill pay transactions one payee received a paper check with an invalid routing number. The payment was sent on June 28. I am still waiting to be reimbursed today July 25th. The 2nd payment was made to my creditor for a $209.68. They told me the payment was made even though it had not posted to my account and I should contact my creditor. My creditor took 5 business days to research it with no results.

We have been loyal customers of Walmart MoneyCard for years, we have multiple accounts for ourselves and our kids. We love that you get your direct deposit 2 days earlier and it's easy to send money online. All of that changed today. Our main account which both of our paychecks are directly deposited into had fraudulent charges so we reported it, they refunded the charges canceled our cards and were sending new ones. The first issue we had is that if your card is canceled there is no way to withdraw your money, thankfully we had the online account and could send the money through email to our other cards. Crisis avoided.

I have had the Walmart MoneyCard for over 5 years. Up until this weekend I would have recommended it very highly. I called to dispute a charge of $1.11 and another of $11.09. The $11 charge had not posted yet so I was told to call back. During the call the woman said she had to cancel my card. I said, "Wait! That is all the money I have. Please let me run to the bank and get some cash." We got disconnected so I called back. The same woman, of course she would not admit that, said the card was canceled. I said no. I was told to call back after I had gotten cash out and then we could cancel it. I now have no money to get to work nor feed my kids. They lie straight to you. Asked to speak to a supervisor and apparently this same woman was the supervisor. BS! After I get my new card I will most definitely be finding a new money card to deal with. Just look around and see all the options before choosing a card with such crappy customer support!

I finally created my online account after a few years. I've never needed a printed out document until now. I provided all security questions with correct answers and all. To make a long story short, they declined my card after going to the store. I called the 1-877-937-4098 number. Customer service was worthless and kept sending me to the automated system. All they would say is "Your account is under investigation." They never could give me a reason. No Strange drafts or deposits. They told me to upload identification to the document upload website, now they are unable to verify. My I.D has all the same info they have on file. I will report to every agency or whomever I have to spread the word to until this is resolved! This is ridiculous!

We do not use our regular credit card for purchases on the Internet for obvious reasons. That is regardless as to what the sheeople say is safe, in spite of being ripped off too many times. So we went to WalMart, looked through their prepaid credit cards and assumed a VISA card from WalMart would be safe, as we were only getting one for $50 face value. The word "assumed" at this point is why a lot of people have trouble with purchases, ourselves included. When I got home I saw on the card that I had to call and activate the VISA debit card before using. It pretty much tipped me off at this point that this was NOT going to be a good idea or use of money. According to the pre-recorded guide to activating the card, it said Federal Law REQUIRES them to verify ANY and ALL personal information before card activation.

I bought a Walmart MoneyCard today. Loaded $280 on it. Went online to register the card when I got home and it said it could not verify my identity!!! Come on! I have 2 bills I have to pay ONLINE TODAY or they will be shut off over this bull crap! Now I cannot talk to a REAL LIVE PERSON to help me with this matter! How in the hell am I supposed to get my $280 back or even pay my bills?! This is unprofessional and just plain CRAP!!!

This morning, my husband bought a reload pack at Dollar General for the WalMart MoneyCard since his direct deposit isn't set up yet. I have till Tuesday to pay my insurance, so the money was reloaded for that one purpose. At first, the website said wait 30 minutes and retry the reload. Ok, no problem. Then after 45 minutes, just to be safe, he tried again. This time it said the reload pack had already been used. He calls MoneyPak but called a fraudulent number on Google, not the one he should have called. He then calls MoneyCard, here's where the frustration begins.

My direct deposit was sent on Monday and it’s still not on my account. I spoke to my job and they sent it and I’ve spoken to customer service twice and was told they will post it when my job sends it. Something is clearly wrong. I also asked if there’s any holds or issues with my account after reading all these reviews and I was told there’s no issues with my account. But clearly something is wrong. I can’t do anything because the funds were not returned to my job’s bank and Walmart is saying they don’t have it. I’ve been using this card for almost a year and I’ve never had any issues. This is so frustrating.

FIRST LET ME SAY WAL-MART MONEY CARD CUSTOMER SERVICE SUCKS AND THEY ARE ALL LIARS, THEY LOVE TO SAY THEY RECORD CALLS but when you ask them to listen to your calls because you have low tolerance for misinformation and have no respect for people telling you something different every time from what the last rep told you when your account is supposedly notated every call then ignore your question and keep repeating themselves (like that wouldn't make a person angry).

I’m getting very frustrated. I’ve deposited money into my account. Every time I try to use my card it says I can’t and that there is no balance and my card can’t used or reloaded. If I can’t use it I would like to speak to someone to get a refund. Not just an automated message. Will never use this service again.

Seriously don't ever use the Walmart MoneyCard. I called about a transaction that I didn't make and they cancelled my card without letting me take my money off my card so now I have no bus money. No money at all until I get paid in 2 weeks and we're completely ignorant. The worst customer service I have ever dealt with.

My card is blocked for unusual activity. I use my card every day. Now they're saying it's blocked. There is only one number to call and it won't put me thru to a rep. It wants me to send copy of my ID. I DON'T HAVE ONE. I had a stroke and they took away my license. It's very hard for me to get around to get an ID. I need my card unblocked. This has my bill money on it and you're really screwing with my life. I want to speak to a human!!!

Updated on 02/08/2020: I need someone to contact me ASAP. In June 2018 my account got locked due to "suspicious activity" the same day as my paycheck was direct deposited. Called customer service and got nowhere. Tried to call back, but only got automated system that would say my account was closed with my $728 still there. I have sent numerous emails and eventually gave up. Today I thought about it and was able to login to my account and it shows an available card balance of $637. Apparently that $5 monthly fee has been coming out since June 2018. I can't get in touch with a live customer service representative and really need this resolved. It amazes me that a bank can just hold someone's money hostage, say the account is closed, but still charge that monthly fee. And to top it all off, I can't even get an answer or anyone to help so I am screwed.

I bought a Walmart MoneyCard and had my first direct deposit go through last night 07/13 and to my surprise when I checked this morning my account was blocked. I called the customer service line and got someone who was less than helpful and barely spoke English. I have a family of 7 and live paycheck to paycheck. I can’t afford to wait the 5 to 10 business days and send in 5 different forms of ID because you state there was unusual activity. I havent even used my card yet!!!

I have had Walmart MoneyCard for over 6 years. Never has a problem until now... I had set my tax refund to deposit into my Walmart MoneyCard. I got my federal but NEVER my state!!! I had 2 state refunds going to my card. I check both state where my refund and it was sent like a week before I got my federal taxes. I call up there and of course they couldn’t help me. I was so mad. I never had a problem with customer services. They kept saying that they will give me my direct deposit info., that they can’t help me, that I have to contact IRS... Well I did. It was sent!!! Two different states both sent it direct deposit to my account. After that I will never ever mess with Walmart MoneyCard again!!

I have used this card for a very long time and I've never had a problem with it. My direct deposits was always on time 1 day in advance. Today I called all day and all I got was there is a problem and no eta, but this last time I just called and was told by a so called supervisor that my employer is no longer qualified for direct deposit, why is it that no one told my job nor me that the other 49 times I called. I am sooooo pissed off that they never bothered to communicate that with no one... How can you just change the way people receive their money. I'm sorry that I live paycheck to paycheck and depended on that one day. I will be changing where my direct deposit now goes starting today. I'm so pissed I can't even express how angry I really am...

My direct deposit was supposed to post yesterday 7/12. I have since been calling speaking to reps who can’t give me an update on where my direct deposit is. All they say is a ticket has been submitted. I have never heard of a bank delaying direct deposits. What’s the purpose of this card if you're not receiving your money as promised 2 days before payday. I really need my money and this has been such an inconvenience as they can’t tell me when my funds will be released.

Last Friday I got paid which was the 6th. I'm just very discouraged with you guys especially after these reviews. I see I'm along with the other 5000 people who have had problems with this card. I have still yet to receive my funds. I have 2 children, bills and debts to pay which I am deeper in now because of the no warning and also trusting you because I have been with MoneyCard for years. I'm so worried I won't even received my money. I've cried and begged all the way up to corporate to get told there is just nothing that could be done. Not even cancel my account.

So I guess I’ll jump on the bandwagon... what is going on WM? DD (direct deposit) supposed to be in my account on Wednesdays between 1130 a and noon. First thing I did was contact payroll, they confirmed it was sent the day before. Waited... waited... waited... nothing deposited to my account. It’s 11p now, and all they can tell me is “I assure you there is no problem. The funds will be in the account as soon as your employer sends the funds."

I had to reorder a new card due to having a random charge. When I received my new one it said it was block and that I cannot create another account or get another card. I already uploaded documentation. I cannot even get in contact with customer service. I still had money in my account. How am I suppose to get my money back.

Someone was nice enough to contact me and we talked about the problems I had. While I cancelled that account, I still have a Wal-Mart Green Dot card and will continue using it. Thank you Consumer Affairs for helping when I thought no one could and thank you Wal-Mart Green Dot for your response.

I have had a Walmart MoneyCard for 3 years and never had a problem. But on June 28 somebody hacked my card and took over 2000 dollars out of my account. Mind you I live in North Carolina and they withdrew my money from an atm in Brooklyn New York. I filed a dispute over the phone and a written one and a week later they tell me they denied my claim! How you deny my claim for something I had no control over!! You can’t get a live person to talk to and I need to talk to a person because my money was stolen on their watch! That was money I worked hard for because I live paycheck to paycheck and don’t have 2000.00 to just give away!! I need somebody to get in touch with me and explain to me why they can’t refund my money. Instead of a replacement card which I didn’t ask for give me my money! I will never recommend this card to ANYONE!!! Can someone please get in contact with me so we can resolve this!!

I stayed at a motel and I looked at my account. There was 4 charges pending so I went to talk to the manager. He pulled up his system and it only showed 1 charge and that it is probably a hold and that when he was paid that it would fall back into my available balance and now his came out today but the other ones are still pending. Idk how to get my money back. It is over $200. I can't just lose it.

My son was given a Walmart MoneyCard as a gift for a birthday present but can't seem to use it! When I try to register, I'm required to provide my ss#!?! Um, no! I can't even check the balance on the card w/o registering (since I don't want to provide my personal information to use a gift card). I cannot get anyone on the phone to speak to since all the customer service numbers are all automated. Extremely frustrating! I just want to check the balance and ask how to use it w/o the need to 'sign up' for the card! Please help!

Had paycheck direct deposited into my fiancee account. Went to use the card. It declined. Called company. Took forever to even get on the phone with someone just trying to figure out why we could not access our money. Account blocked due to unusual/fraudulent activity. They request we send I.D. so we do. Following day still nothing. This continues for hours on end for days on end. No one will let us speak to a manager. They say we have to schedule a call back... We do still no calls no managers. After few days goes by still no access to our funds... Bills become past due. Water shut off. Car borderline repo. Still calling trying to sort it out. No they say accounts closed and absolutely no access and cannot have an account with them again... Ok well what about my money (for reference this is $** a 4 digit paycheck, not a small amount of money). They say there's nothing anyone at the company can do (so you're telling me they are stealing my money).

I filed a dispute Sunday July 1st. On July 2nd I emailed all documentation requested for dispute. I called today July 6 to check the status of my case and was told that it had been denied. I am disputing over 300 dollars in transactions that took place 3 hours away from my residence. I asked the rep why had I been denied and she was able to give me no information but to wait for an email. I am beyond pissed. I asked to speak to a supervisor immediately and was told that I would receive a call back in FOUR HOURS. Up until this point I had no issues with this card. However, I am changing my direct deposit and closing this account immediately. 300 dollars is a huge deal to me. Who does business this way?

Hi people, I work for brokerage firm that sell musical instrumental on many platforms, one form of the payments we accept is MoneyPak. Upon receiving notice that my card was blocked for suspicious activity of which they had no information about, policy dictates that a verification process was in order. Though no clear particulars was given at that time of just what that process.

I have been with them for over 15 years and I’m finally ready to move on to my regular bank account. They are holding money due back to me and I even did a conference call with the co that made the charge on the phone to see who was truly lying and who wasn’t. But just as the company told me it is Walmart MoneyCard. I would not be so upset if my family and I had not be left in heat for over 5 hours waiting for my funds to be loaded back into my balance as told by a supervisor and it never happened.

Just Recently I had set up a direct deposit with Walmart Money Card, I get paid on Fridays and of course they send me the money early June 26th. I check my balance it was 951.60 so I tried to pay my cell phone bill because it was due, it was decline. So I called the customer service line, they gave the similar runaround that everyone else is going through send ID, they went so far and ask me to send my paycheck stub that throw up a red flag. It going on 2 weeks now and no money rent is due, bills, food, gas, and to fix my car. Not sure what to do next get attorney, and take them to court. This is a Damn sham they we work hard for our money for people, or company's to take it from us.

You know when things are good the card is good, but when your deposit isn't in your account when it's suppose to be and you call you get the runaround. We get notified when our deposits are sent to Walmart every week. My wife's post every Thursday morning and mine on Wednesday. It's been that way for hers for 9 years and mine for 5 years. Until today. My wife's still has not posted. It was sent from her employer yesterday and Walmart still says they do not have it. We are ready to say screw Walmart.

My husband just got a Walmart prepaid Visa card. This week would have been the first week he got direct deposit yet he still has not received it. After looking at all these reviews I’m really worried we may have just screwed ourselves getting this card. We have two young boys, two and one and we live paycheck to paycheck. Wondering if there are any updates to this problem or if the lack of deposit has something to do with the fact it was fourth of July yesterday? Can somebody let me know any new information regarding this problem. Any information would be helpful. Thank you.

I’ve been using Walmart MoneyCard for quite sometime now, never had any problems. I ended up misplacing my wallet, requested a new card and got one. During this period, they placed a block on my account. I have uploaded my ID around 20 times and I’m constantly getting emails saying my document isn’t legible. I’m getting very dissatisfied and if I don’t speak to a human SOON, I’ll be leaving Walmart MoneyCard alone!

Ok let me get started Walmart, my daughter got a card from you and I decided to have my disability check direct deposit on to it and of course it was deposited last Thursday 06/28/18. And I guess because my name is not on the card they have frozen the account claiming that there have been some fraudulent activity, but can't get an answer to what kind of so call fraudulent activity is going on. We have sent them all the proper paperwork and IDs info they have asked for and we are still getting the runaround. All it is I feel is that I have my check go into daughter account and my name isn't on the account, what the hell do I do to resolve this and get my money? I don't understand why did you deposit the check and my name wasn't on the account, why didn't you just refused deposit? And return the check, this is such a unprofessional situation, I needs answers today...

I recently had a relative bank transfer me money from his bank account to my Walmart MoneyCard. The money was greenlit and taken out of his account and sent. But I have yet to receive the money. I called customer service and they said they don't do bank to bank transfer, but yet the money is gone from his account and not a cent in mine. Explain that.

I cannot get a human on the phone for my situation with this card. My children's father has our refund money on his card which is locked up along with all my cards and his driver's license in property while he is incarcerated in a state 1,000 miles from here. Me and my 3 kids need that money to live. How can I get a person on the phone??? Please please help. The kids are 5, 3 and 2. We've been homeless waiting on our refund money for five months.

Bought the money card about a month ago to get stuff for my son (14). Had asked him to go ahead and register the card for me. The SSN came up and instead of bringing it to my attention he put in 123456789 and my DOB. Well after he told me about the SSN I looked up online and found it's required because of terrorists (would have been nice to know upon purchase). We waited 2 weeks for the personalized card. Never received it, so I tried contacting Customer Service numerous times via email and get the same automated response regardless of what's typed in email. Have call numerous times but get the automated service with NO option to speak to a real person.

I loaded 20 dollars onto my Wal-Mart Visa MoneyCard, at 4:30 pm 6/29 and I activated it and everything. Next morning at 6 am I woke up to an email for a suspicious transaction and that my card has been blocked. I didn’t even get to use my card. When asked to send in my photo ID to identify myself it said it wasn’t a good enough ID. I called Walmart money card customer support and with my card being blocked the automatic voice message system ran my card and said “this card has been blocked, goodbye”. I had to register as my boyfriend's Walmart card just to get to a representative who told me that my card is permanently blocked due to my photo ID not being enough proof. I asked what happens to my 20 dollars. She said it gets sent to the government.

On 6/25 my Check was deposited. My account was then locked for verification. I sent my ID and was told it would be released in 48 hours. I sent the ID MONDAY and my account is still locked. After being lied to by customer service agents everyday it is now 5 days later and I’m being told to call tomorrow. How is Walmart/Green Dot able to take a person's disability benefits. The government should block consumers from making Green Dot their bank.

When I call the customer service number for my balance, I do NOT want to hear about my vault balance. I worry about the safety of this card; every time I try to log in, I have to go through a process of verifying my identity even though I checked the box to keep from having to do that. I would hope that someone who was trying to access my account trying to steal my money would have the same problem. I do not trust this card.

Need to have more options of regarding like when people owe you money yet physical at the store in 3 dollars why can't it be like you can charge it to pay credit card or they pay you with their credit card. Or other option for people to pay you. Give them my number so they can deposit the money into your account. I don't know. Something like that. Thank you.

I've had this card for years and there have always been problems but they were worked out. However, I've begun to notice that every time there's a holiday, they find a reason to withhold some of my money until after the holiday. This I swiped my card at the gas pump but changed my mind and decided to pay cash, so I canceled the transaction and went inside. I paid $20 in cash. Walmart MoneyCard put a $66.20 holding fee on my card even though I didn't purchase anything. I called them, and they said the hold would remain until July 4th. But July 4th is a holiday and they never process anything on a holiday or the weekend. So I'll be waiting until after the holiday to get my money back.

Good experience using the card. $5 monthly fee is too much to me. $3 is reasonable. Would recommend to my family and friend. App is very easy to use. Stash is fun and saving. Failure to deposit check through without detail reason. Could improve on that part.

I love the ease of using this card. I have been using my card for at least 4 or 5 years. Depositing my paycheck on my card, enables me to get my funds a day before anyone using a bank. Also the ability to stash a portion away that can't be touched unless I unstash it... Very satisfied with my card.

Everything is great besides the 3000 a month at the atm’s. I’m on the road working and pay all my bills with cash and I haven’t had any cash in a week and still got to make it till the 1st of the month. It’s my money. I should be able to get it when I want it.

Love the card. Love that it doesn't have a chip. Love that you can keep money in the stash. Love that the stash gives you chances to win money. Love that I won $25 recently, of course. Do not like having to pay 3 dollars to put larger sums of money into my account as it requires the service desk, or that it requires the service desk. I also don't know anything about my fraud protection. Overall, glad I went with this option.

Great service. Just need people who I can understand better on the phone!!! I like I can stash my money and save it without spending it!!! I like I can win prizes and things even though I never won. :)

Walmart MoneyCard has been awesome to me for over a year now! I was also able to get two cards! Customer service has always been good to me. I will definitely be continuing my account with Walmart MoneyCard.

Was very helpful. Answered all my questions and concerns. Guided me on how to file a claim, was very polite and listen to the problem and address the situation and the steps on what to do next. Will definitely recommend to friends and family.

I have had my card for over 5 years. No problems. Now I got a refund and they are holding my money hostage. I was unable to go see my father's funeral because I have a block on my card. I get direct deposits on this card biweekly. No issues. But suddenly a refund is a problem. I lost my dad and I couldn't be there to support my mom. Once this issue is resolved I will be taking my business elsewhere. Please people no one should hold your own hard working money hostage.

I ordered a new Walmart MoneyCard online last Friday (6/22) - I immediately set up my direct deposit to go to that account. I have not received my card in the mail, however, my payroll direct deposit hit today and I do not have access to any of my funds because there was a block put on my card due to "unusual activity". I called to get this issue resolved and customer service told me I had to verify my identity and to email a copy of my ID. So I did. Nothing was ever resolved. I called back, asking to speak to a manager to only be told that "management was not available today." And that there was nothing they could do with my account because it takes 2 business days for the "investigation team" to review my ID and "maybe" remove the block on my account. After still not hearing anything, I call again, still with no luck. Only this person told me that, they would put me on a list and management would be calling me in 4 hours.

Well I've had no issues with them up until this point. I live paycheck to paycheck. It's always been on my card by 6 am but this morning wasn't the case. It's afternoon and still no money. Due to language barrier of their customer service I'm having issues with understanding exactly what's going on. Some kind of technical difficulty and should be by 11:30 tonight. Well my employer sent it in at 4:30 am. I'm leaving on vacation in the morning. I had things to do with that money before vacation plus it's my spending money for vacation. Now I'm uncertain when I'm getting my money and the stress is unnecessary. They drop the ball and now I'm left in the dark. I think this is very unprofessional and considering leaving Walmart MoneyCard and honestly don't think they care if I do. Good customer service is a thing of the past.

My check was deposited on the Wal-Mart card on June 21 the same day they blocked it for no reason. They asked me to send verification which I did. It’s been a week now and I still don’t have my money. I have smaller kids and it not right for Wal-Mart to scam people out of their hard earned money. The workers have a nasty attitude and they don’t give accurate information. They tell lies.

They are ridiculous. They say they protect against fraud but how when they don't give a damn and don't refund your money back when they're supposed to even after I filed a police report and Crimeline reports. Next I will go to FBI because I have LifeLock fraud prevention on my credit report.

I used my Wal-Mart Debit card this morning went to pay a bill. Few hours later it was declined. Called the card #. Said my account been closed and I can't open another account with them, couldn't talk to a customer service because my card was closed. Had to use my boyfriend's card just to get thru to talk to someone, they said my card is blocked due to suspicious activity and they will set a conference call in 1 business day to see how to get my money.

I get my payroll check deposited into my husband's Walmart card, and the same day my check gets in the block. It, I get it we don't share the same last name but I sent my husband license front and back and my pay was 22th and we are on the 26th now, I call and all they tell me is 2 business day. First they say Monday, then Tues and today they tell me Wednesday. I feel like I'm getting played or scammed by these people, and when you call them, and by no means I'm trying to be rude but they are in the Philippines and can barely understand them, then every single time I call I ask to speak to a supervisor and everyone that answers seems to be supervisors.

I have used MoneyCard for years and was not allowed to change the name on my card after a name change so I had to get a new card. I set up my direct deposit and have had issues ever since. Now this morning after my direct deposit went on the card they put a block on my card. I didn't purchase anything online or go out of town. I can't get any information as to why the block was added. I submitted the documents that they asked for but no one will help me. I have been on hold for the supervisor for over 2 hours to try and get help. This is all the money I have and I have bills to pay, can someone please help me!

I have called multiple days and was asked to send in my license to verify who I was and still have not been able to use my OWN MONEY!!!! I call the line no one answers!!! I plan on taking this company to court IMMEDIATELY simply because no fraudulent transactions have occurred. They are just keeping me from money I worked hard for!!!! And won’t tell me anything or release my cash!!!

This morning I went to use my card and it was “declined” although I have $860.40! I called immediately and submitted front and back pictures of my ID to the E-Mail address provided by my CSR... She said by Wednesday I should hear something, it’s Saturday, I have four kids (on of which is 13 weeks old) so I try not to freak out... then I go online to see NUMEROUS other people with that same problem and NEVER saw their money again?! I’m scared! That is MY money and SSI money. Can someone please explain? I’ve dine everything and they’re saying they could lock my account and I’ll never see a dime again and I don’t see any positive situation online giving any hope. :(

I got a Walmart card and used it one time for $20 in gas and they blocked it! This is my money on the card. I think they should be able to verify a account with my social and security answers. They have held my money now for 2 days! I called customer service several times to no avail! I am extremely disappointed! This is a prepaid card and they are putting a hold on my money!?? That's not right!!

I have had my Walmart Visa for over five years now. Recently, while trying to get gas my card was declined. I called the Walmart customer service center and was told there was no problem with my card and it must’ve been the vendor who was the problem. That may have been true if it was only one vendor, but since my card has been declined by multiple vendors in-store and online I knew the problem was with my Walmart MoneyCard. After arguing with multiple customer service representatives, who I could barely understand, they told me the best they could do was create a case and have their technical department take a look at my card. I’m assuming they couldn’t find anything wrong after I had to call back and ask them what was going on. They said that the best they could do is send me a replacement card overnight, which I still have not received two weeks later.

I don’t understand why or what went wrong, my card is blocked and when I tried calling the No. at the back of my card, I was told that my card has been closed and I can't open an account again. I was asked to scan my ID copy which I did twice. And it keeps saying the document I submitted is not eligible. So my question is this. How do I get my money back? Please. Can someone help?

Updated on 12/20/2018: Overall worst experience ever. Do not recommend this card at all. Tried contacting Green Dot after having my card blocked after some miscommunication, was given a process in which I followed through on my end. But they didn’t follow through on theirs. Has been over six months and still have not heard back from them OR gotten my money back. Horrible company and even worst customer service!

WARNING: DO NOT DEPOSIT MONEY IN GREEN DOT BACK OR DO A DIRECT DEPOSIT ON A WALMART MONEYCARD or be ready for a nightmare: be prepared to be deprived of your money which to me is outright theft!!! I had over $1800 in fraudulent charges appear on my account. I called Green Dot Bank and reported every fraudulent transaction over the phone. I called back several weeks later after my funds not being returned and they told me I would now have to write down every fraudulent charge on a form, submit it to them and sent it in to the email they provided. I again called them to confirmed they received the email with all the list of fraudulent charges attached which they confirmed they did receive it.

I have not been able to log into my Green Dot account for months. Every time I log in now it tells me it will send a code to my Gmail account or number on file. I never get the code. I have been calling to get help with this for months but so far no one has been able to help. I called last week and spoke to a gentlemen who said he would send a reset link. Still didn't get a link so I called back and was told they don't send out links. What the hell! I found out that the email address that they have is wrong but I cannot update it with the Green Dot customer service. I am supposed to purchase a home tomorrow and I am waiting for these statements. What is the point of their customer service department if they cannot help? They cannot update my account with my correct info even though I provide my personal information to them. The only thing they can do is permanently delete my account in order to use their online services - which is ridiculous.

First of all I have had my MoneyCard for 8 plus years with only minor problems. In May 2018 I checked my card balance and actually observed fraudulent charges in progress with some charges still pending and others paid. I reported the same immediately and filed the proper dispute forms the same evening. Then the circus started with some charges reimbursed after a few days and more later after requests via email. Then after I thought that all was corrected, they reversed the funding and wiped out the account. There was/is no response either by telephone or email. To date there has been no explanation and as this is a clear case of fraud I recently turned it in to the Consumer Financial Protection Bureau. Maybe it will help?

A Walmart MoneyCard was purchased and my payroll check was set up on direct deposit. I called Walmart to dispute a transaction on the card, they canceled the card. I'm a truck driver and was leaving out of town on the road that same week. Because they canceled the card I had no access to my money. Spoke to Walmart customer service rep and they advised me that a could purchase another Walmart card and have money transferred over to the new card. They limited the amount to $300 to transfer. I received both new cards in the mail, one from the canceled card and one from the new second card I had to purchase. When they sent the new card in the mail from the canceled card and I went to activate it, it was already blocked. Now this is the card that has my direct deposit of my payroll check.

I for one work at a bank, I've had my card for close to 2 years and until now never had an issue. But, you cannot hold anyone's funds and not allow them to have access to their own money! I am a single mom with no access to my money because my account was blocked. I have rent to pay and groceries to buy for my child! My check was supposed to be deposited today but I'm being told that my account is blocked and I need to verify my identity because I lost my card and had to order a new one. I have sent the copies of my ID and I need my account to be unblocked and I need to know where MY money is. If this doesn't get resolved I am going to take further action. This is absolutely ridiculous that Walmart MoneyCard/Green Dot Corp treats people the way they do. I spoke to a lady on the phone who was not only rude but was no help at all.

Walmart has stolen my money. Over $5000. I have been trying to get my account closed and I was told that my remaining balance would be mailed to me. This has been going on for two months. I keep calling and keep being fed lies!!! They refuse to let me speak to a supervisor and keep promising that a supervisor will call me back. No one has called me back. I have not received a check as promised. This is my hard earned money. My savings. I am now facing an eviction with my three children with no place to go because of this. I am going to take legal action to get my money. These people have no disregard for the problems they have caused me and my children. Do not use the Walmart MoneyCard to keep even one dime of your money because they will steal it!!!

Let me start off saying I've had my Walmart card for six years and never had a problem. With that being said I also never ordered anything on a computer. Until the middle of May of this year. I ordered a pizza from Pizza Hut website and used my card (which ask for the three digit number on the back). As soon as I did someone on the west coast started spending my money. By the time I realized they spent 1100 hundred dollars. I did what the Walmart website instructed. Including sending the whole month tracking balance. Clearly showing I'm a east coast lady. The dispute department did refund me for $208. And sent me letter stating just that. My whole mindset has been (as long as they catch the thefts I'd be happy with just that). Yes it makes me feel like criminals are getting rewarded these days. Surely Consumer Affairs has a department that does go on overnight stakeouts to catch these thieves. For now I can't let money break my faith.

I purchased a Walmart prepaid card. I added my money & registered it. I tried to pay my bills & my card is blocked. I can't get a live customer service agent & I'm having problems with the website! I just want my money, that I worked for!!

I have had 3 refunded transactions over the last 3 days totaling almost $600 in which is showing nowhere on my account! I have been given incorrect info multiple times, my call disconnected while waiting on a supervisor, and now I was promised a manager call back within the hour and nothing! They tried to say it was because the merchant has not submitted. However the merchant has reference approval #s confirming their acceptance of the funds which was on 6/13. I work in the accounting industry and deal with merchant services every day and never have a seen a company withhold money and then give false information that I know for a FACT is false info. If my funds are not available to me by midnight I will be seeking legal counsel. This is so wrong for a large trusted name company to do to people that live paycheck to paycheck and need every penny of OUR money and they have NO RIGHT to deny access to it!

My job deposited emergency funds into my account. I got the confirmation email and all. The money wasn't showing in my recent transactions so I called and was told there was a direct deposit delay and that they didn't have an estimated time that funds would be released, but she saw that it was pending. I called this morning and I was told there was never any delay and they don't see my funds. Now my job thinks I'm lying and I'm homeless because of this. They magically lost thousands of dollars. There is a note on the site that says all accounts will be closed August 1 2018, and it's talking about how to get your money back. When I mentioned it to the customer representative they said it isn't true. I just want my money and to close my account permanently.

Yesterday on June 14, 2018, I was charged double for a transaction and I immediately caught it. I called the place that charged my card twice and they did everything they could to help me and was told it would be up to 24 hrs until my money was loaded back on to my card. So today, June 15, 2018, at 3 pm it has officially been 24 hrs with my money still NOT loaded back on to my card. I called the customer care center. I went through the prompts and was directed to a guy named Adrian. I told him my concerns and asked where my money was as was told I had to wait until the 21st to receive my money back when I was originally told 24 hrs. I then asked to speak to a manager and he DENIED me the right to speak to someone in management.

I've been so fed up with Walmart Money card. I never had an issue till April 27 when I ordered my new card because I lost my card. Somehow between it not being delivered or whatever I have had to order it 3 different times. I do not recommend this card. Go with a bank that can create a card on the spot. I've been paid multiple times and I can't use my money. I've called in multiple times talked to multiple people and still haven't received my card. I've had to buy another card at the store to transfer my money 1 time! They allowed me to transfer for a 1 time courtesy from one card to the other.

For a week, I have been trying to get my Walmart MoneyCard to work. There is a "block" on the card and I have been trying to remove the block so I can use the card. There has been no solutions to help me with removing the block. I keep trying to call the "support" number and it has been extremely unhelpful! I need to speak with someone about removing the block and being able to use the card. At this point I am extremely frustrated and have read some very disturbing complaints with this card. No one should have to go through this much to use their own money. I am disappointed with the experience and would NEVER recommend it. Save yourself the headache.

A couple of months ago I opened two case with the dispute department after I saw some charges that seemed very suspicious and sure enough my card I found out that my card was stolen. When I called customer care they seemed very helpful and understanding even agreed with me as they had seen my previous transactions and noticed that the ones in questions seemed out the ordinary. They sent me a new card and told me by the time I received my new card I would more than likely see my funds credited the account. After opening the case the first time my claim was denied despite sending them all the proof that they needed. They said to expect a letter in the mail pertaining to why my claim was denied which I never received and no one was able to tell me exactly why it was denied.

March 2018 I had money stolen off my card, Totaling about $700. I called & reported those purchases because I didn’t make them. The CS rep told me I had to cancel my card but it would take up to 24 hrs because I needed to get my remaining money off. I received a new card BUT my dispute was denied not once not twice BUT 3 times! I even went the EXTRA step to file a police report & they still denied me! I have been fighting this since March & it is now June & they have still denied me!!! I’m LIVID RIGHT NOW. Basically they told me it’s nothing they could do about it & I need to send in NEW information about the same claims I HAVE been disputing. I don’t have any FURTHER information other than what I have already submitted. I have never went through anything like this smh & I would NEVER file a false police report (IT'S A CRIME)!!! I would NEVER recommend this card to anyone. SUCH A SCAM!!! You're better off with a bank!!!

Great card of choice. It’s been working great for me. I love the prize reward savings. It’s nice to know you want to give something back to your customers. I’m hoping to win that $1000 cause I could really use it... lol. But thank you.

This is the absolutely worst experience I've had with one of these prepaid debit cards. I purchased my card last month so that I would have a bank account for my payroll to go to, I registered the card waited for my personalized card to come in the mail and it never did. So I call for a replacement card and when I received the replacement card it had a different account number. By this time my employer has already direct deposited my payroll and I had no access to it. So I call and they offer to send me another replacement card which will take 7 to 14 business days. I received said card. They tried to charge me a $3 replacement fee for a card that I never received in the first place. It's been over a month and I'm still trying to chase down my first paycheck.

I have battled with Walmart's rules and guidelines pertaining to the prepaid money cards they offer and how I've been trying to get my funds from them for OVER A YEAR. I try to do their document upload and I am ALWAYS met with obstacles and when I call their customer service line they tell me to call the number on the back of the money card only for the machine to tell me how I cannot be helped and then am hung up on. I'M so FRUSTRATED with Walmart. I am going file a lawsuit against them... All for 75$ that I have unsuccessfully been able to collect due to Walmart's unprofessional selfish standards.

I misplaced my card and reported it lost last night. I traced it down today and located my card. I got an email to put in my 16 digit number and send copy of my ID but it tells me my card number cannot be found. I need to get this block removed and I can't seem to speak to a live person when I call the number on back of card. Please help.

Our card was hacked on 5/26/18. The card was replicated and used in North Carolina. I live in Ohio. They spent over 600 at Lowe's and 21 at a subway. I called Lowe's and spoke with loss prevention and they confirmed that the card was swiped and gift cards were purchased. I took down the name and number of the loss prevention supervisor. I called Walmart noticeably upset because these criminals took food out of my kid's mouth, they wiped us out, so it's hard not to get extremely angry and feel lost. I read these reviews for Walmart MoneyCard and saw thousands of reviews for this same issue and thousands of them said that Walmart MoneyCard did not help them and they never received their money, because of these reviews I had a chip on my shoulder every time I spoke to someone regarding my dispute and I was NOT a pleasant customer to deal with.

My card was fraudulently charged, the merchant canceled the transaction and the representative that I spoke with when I called my money network card said that they would be crediting my account back the $63. It's been 2 weeks and I still haven’t received my money. I received the new card but that’s it. So I called back and the next rep told me that a dispute process hadn’t even been started so there goes another 2 weeks. Once I get my funds back I will be throwing the card away because that’s poor customer service.

On 6/5/18, I had went grocery shopping. I remember having my wallet with me when going into the store but upon paying couldn't find. I then checked, went to front store and walked around store to see if either it was found and turned in or if I dropped it. Realizing that I couldn't find it, I then called Walmart MoneyCard and reported my card lost/stolen. It's now 6/8/2018. I log into my account to see they need a ID uploaded to verify it's me, thing is I don't have an ID due to losing my wallet. I can't get one due to my card being lost. Tried calling customer service, it sucks, wouldn't allow me to talk to a representative due to block being on my card. All it keeps telling me to do is log in to my account and upload ID so I can unblock my phone. This is crazy. I been using this service for 5+ years for direct deposits, really thinking about going somewhere else if I can't speak with someone about MY money.

Recently I went to reload at Walmart and was told only could reload at money center when I could load at any register. Now that we can't load at register it is inconvenient. So I am hoping policies can go back.

I submitted a review back in February 2018 about my tax refund being sent back to the IRS. I understand that my husband was not on my account for the Walmart card/Green Dot. But what I don’t understand is why they sent it back to the IRS as fraud. Because of this, we still have not received our return. Lost our car! And very close to losing our home, we have two children to support. The tax refund is for our deposit. I received a call and was credited only $35!!!! I have read all the complaints and seen that many people had the same issue with their cards, either from theft or anything else. I’m still not happy about this, as why couldn’t I be contacted when the check was deposited? Like any other bank would do? I hate to complain, but I’m beyond upset the way the refund was sent back as if it was fraud! With my name being on the return as well!!!

I've had a great experience with Green Dot black card. I hope nothing changes! If you have any other questions you can contact me by email. I got my daughter to use the blue card. And it has kept her from over drawing anything.

I recently called to get a new card because mine is broken, the next day I get an email saying my card is blocked. I called the customer service number, put my card number in and it says is your card is blocked, send a copy of your ID and then the call is over. There are no options to speak to anyone, so pretty much they screw you & keep your money. I have sent emails asking if a copy of a birth certificate & social security card would be acceptable and still no response!!! I need a number to speak to a human being!!! Whoever reads this I would suggest not to buy this card!!!

Good card, have not had any problems in the years I've been using the Walmart card. My deposit is always early, I have no complaints. Will continue to use the card. The money counter at Walmart where I use the card is okay, could be better on the hours, but again will still use the Walmart card.

I love my Walmart card. I've used it for direct deposit for my job and taxes for over 5yrs. I truly love it. I haven't had any problems at all! I shop with it and use it for everything. I use it every single day without any problems and it gives me peace at mind.

Mobile deposit - I have been depositing the same check, for the same amount, every month on the same date for over a year now. Every time I have deposited this check it clears in 3 days at the very most. This time you all are holding it for 7 business days for a reason unbeknownst to me. I'm very dissatisfied with this experience and would likely pay a fee at the originating bank to avoid this situation again. I was given no resolution when I called customer service. I did not have the option to cancel the transaction afterward.

I don't use Banks. I have had a Walmart MoneyCard on a separate account for over a decade. I used this one because I cannot switch over another one but I've used to service a very long time and it's never let me down and the new volt feature is amazing. I highly recommended the service and you cannot overdraft if you have that issue like I do.

Usually good but the amount I can deposit a month threw my PayPal definitely needs increased. Some more options in the MoneyCard app for ease of access. An total amount of money you can keep in account at anytime. Good luck with new partnership.

I have my card for about 5 years I believe and I only had one issue long time ago but I got it fixed right away. I get my check one day before my pay day and I love it, easy to add and take out money.

I have been using Walmart MoneyCard for years, I have never had any problems. I make all of my bill payments and all of my daily purchases with this card and it's been an awesome experience, And I definitely love that I can stash my money. Thank you.

The only problem is that they have a limit of money that can be deposited and the limit of transactions that can be made, which I sometimes think of opening a bank account. If there were no limit, it would be better than having a bank account. I think it's great that they do not charge monthly fees if they have enough balance. I love being able to have a place to save like the Stash and reward for it.

I bought a few Walmart Visa gift cards issued by Green Dot corp. Unfortunately they were compromised. Someone made bunch of unauthorized purchased on these cards. I filed disputes with Green Dot Corp, and emailed in supporting documents as they requested. After not hearing about any decision for quite a while as they promised, I called and was told they did not receive the supporting documents for 2 of the disputes. What's weird is that I sent in supporting documents for all 3 disputes to the same email address on the same day, and one of them was processed properly. They told me to resend the supporting documents for the 2 disputes again, which I did right away.

Have had MoneyCard for over 5 years and loved it until last week. Have always used Same Day Reload option, but suddenly without any notice it has disappeared. On my transfer funds screen there is only the standard bank transfer option (which by the way costs me the same as Same Day). Have had nothing but problems setting up standard bank transfer system... large banks are miserable to deal with. Will have to find another debit card. Why did you do this???

I purchased this card for my daughter to take on her middle school trip. I wanted to be able to add funds to a card in case she needed more money while gone. After researching we went with money card as it was reloadable unlike the gift cards from the bank. We got the money card, put funds on it, and registered it. Now it is saying it could not verify my information so it will not allow me to reload nor allow her to get cash funds out at an atm. I have tried every possible way to get a live person on the customer service line to no avail. I emailed support and it said it could be days to get a response. We do not have days. Horrible customer service! I will never get another money card from Walmart!

My card was hacked, contacted eBay, they handled their end of the deal quickly. Call Walmart MoneyCard and they tell me they have to check on it and it'll be over two weeks before they can do anything. I lost my whole paycheck, now can't pay my bills. I'm done with this company.

I purchased a Walmart reload card for my son. When setting it up the verification check came back incorrect although correct information was entered. A agent advised me that a permanent card couldn't be issued and the card could only be used directly in stores. No online purchases and it was ok to use. My son went all the way to Orlando on his end of the year field trip with a locked card unable to purchase anything and I can’t even speak with a live agent to rectify the problem. I am very furious???

On 5/29/2018, I returned a few items to a merchant ($665.50). I did not use this card to purchase the items. So on 5/31/2018, I called into the customer service number and spoke to a rep. She informed me that they have received the credit from the merchant and my balance was reflecting the refund, however my account is frozen because they cannot verify the company. (small business) She requested I take a picture of the receipt. No problem. I understand to a point, so I emailed the photo of the return receipt with all of the requested info listed below the photo. No call from anyone (keep in mind I had attached contact email and phone number). When I got home hours later, I called again to check the status and after 45 mins on hold, I was finally able to speak to someone. She gathered my information and asked how she could help-I filled her in and she said she was going to investigate and put me on hold for an additional 45 mins.

I bought a Walmart MoneyCard card and put $100 dollars on it to pay for a nursing license renewal. I get a message that states they can't verify me. I have had the same address for 2 years now, but they can't verify me. I can only use the card for in-store purchases. I can't use the card to renew my nursing license and now I must pay extra money to the tune of $50. to get my nursing license because the due date has now passed. Great job WalMart! I will never use another one of your cards again and I will make sure none of my family or friends ever use your card again. What a waste of money and time!

Two months ago I opened a case with the dispute department after I saw some charges that seemed very suspicious. Sure enough I had lost my card. When I called customer care they seemed very helpful and understanding even agreed with me as they had seen my previous transactions and noticed that the ones in questions seemed out the ordinary. They sent me a new card and told me by the time I received my new card I would more than likely see my funds credited the account. After opening the case the first time I was told the case was close to expect a letter in the mail with why my claim was denied. I reopened the case and after a month of waiting I was told my case was denied again.

I am an American citizen living in Tijuana. Recently I'd used the card for transactions and Atm withdrawals- until a couple of months ago. When I'd ask customer service why that was the case I was told that the card could now only be used in the United States. This was not a problem as far as I was concerned but I wanted to know when this was the case and why was no notice given. The customer service representative gave me no clearer answer. If you don't want to lose me as a customer some resolution would be nice. I will pursue other financial options but do not want to.

My daughter received this card as a graduation gift. When trying to activate the card it required her SSN. She hung up and asked me to try it for her, which I did. I was met with the same requirement, my SSN. I find it odd that this is a requirement for a gift card!! I decided I would take it back to my local Walmart store to exchange it for a different type. I was told they could not do that and that I should have realized the requirements when I purchased the card. I explained we didn't purchase it, it was a gift to my daughter AND nowhere on the package does it state that a SSN is required! I find this to be a money making scheme on behalf of Walmart because people are not going to want to give over their SSN for this therefore Walmart just gets to pocket that money. My daughter is now out the $25 gift since Walmart is unwilling to exchange it for us. HORRIBLE WAY TO DO BUSINESS!!

I had to get a new Walmart MoneyCard. I did this and now my card is blocked. Submitted documents 3 times and also emailed them. I’m supposed to get my deposit today and now they won’t accept the deposit because the card is STILL blocked. Called several times and no one can do anything about it. I have bills to pay and now my money is out in limbo. I’m sooo tired of dealing with all this. There is something that can be done but yet no one is willing to help all because of needing a new card. I don’t know how the document is illegible time and time again.

I receive my income tax on my Walmart prepaid card on April 18th. I paid all my bills then hours later my card was blocked. By the next day my card was closed. I receive a call from a representative from the Green Dot company that told technical support will contact me within 2 business days. Never received a call. I need my money off that card. I also emailed the CEO. Still no solution.

I don't know if this will help. I had my card put on hold for strange activity. I got no notification or anything. I was on the phone all afternoon and was basically told I would have to wait 2 business days for my id to be verified. I have sent copies of my id to the fraud department. I don't see why my money has to be held hostage for 5 days. This is Friday. I was told it takes two business days. That means I have to wait the whole Memorial Day weekend plus Tuesday and Wednesday. I cannot afford to wait over the holiday weekend plus two additional days. Please help. This has been a major inconvenience and your phone support was hardly any help.

Had this card joint account for 6 months. SSI deposits every month the same. Deposit for May 25, 2018 generated a block on my account. Never had an issue before. As I'm reading, many people are having this issue this month. Being told after hours on hold, to send copy of my ID. After doing so, I spend the rest of the day on hold to make sure they got it. I'm told not yet after dealing with this for 6 hours. That when they get it, takes 2 business days to review. I let my mouth get the best of me and made a promise that this company will no longer be in business once I'm done. They pulled this on a Friday right before a holiday weekend. I won't have my money for a week if it goes well. I have no money as it was all on that card.

I have been having a prepaid money card with Walmart for over 10 years. It got hacked. My whole pay was taken. Been waiting on answers. Still no answers. Never have had any trouble before and really liked my card. Now not so sure about it anymore. Really need my money for bills. They keep saying investigating. That doesn’t pay my bills. Got my new card but, afraid to use it.

Do not bother with customer service or hold onto any hope of getting frozen or lost funds back! Read the multiple other reviews on the subject... all the same. Fraud, freezing of funds without reason or notice of any kind. I used my card to receive my pay from work and all was fine until last week when I went to pay my rent and found out my card was frozen due to any number of things depending on who you spoke with. After sending my identity verification numerous times still nothing. My money is stuck in some void and no one is willing to help. This caused issues you can't imagine! Come on Green Dot. Get on the ball! This is truly and utterly ridiculous!

Have had my Walmart MoneyCard for about 4 years. I ordered a new card about 3 weeks ago, it never came. I reported it as not received. Shortly after my account was “blocked” and my direct deposit was withheld. I was asked to submit a picture of my ID, after review of my state if they have “closed” my account and said I am never allowed to open a new one or receive any sort of deposit. But they are still holding my paycheck from May 23 pending “further” review. I feel I am being taken advantage of by Green Dot for a problem that seems to be happening on their end.

I am locked out of my Walmart MoneyCard account. I have followed all the steps to get this taken care of and still the issue is my resolved. I have been able to pay any bills. My electric has been disconnected me for two days. This is all due to me by being allowed to use my money that I have deposited every 2 weeks for almost a year now. I need my money so I can pay my bills and nothing else gets shut off costing me more money I won't be able to use. Very Unsatisfied customer.

Purchased Wal-Mart MoneyCard recently and uploaded a large amount of money up there. For unknown reasons my card was blocked... When I called the number in the back of the card it told me I needed to verify my identity by uploaded a picture ID. As soon as I loaded my ID, I went to recheck my account only to find out my account has been canceled. When I finally got to a dispute department to figure out why my account was canceled and where my money was they told me my ID [that has my name, address, and state ID number] could not be verified. I asked them why it could not be verified and multiple customer service reps said they could not give me an answer.

I have file several dispute on people stealing my number. Each time they don't do a thing about it. I have had several hundred dollars taken are paid them to get it back. I been with them for 10 years and never but a few times have they actually got my money back. Don't go with this card. You will lose more money than you have. This month alone someone stole my CC no. I file the paperwork and they act like they never got it. But charge me over nine dollars for a replacement card. I'm will never put another dime on my card.

I had a Walmart card for several years with no issue. Then in December my account got hacked. It took 2 weeks to get my money back and new card. Then May 3rd with my new Walmart card got hacked again. I was actually in a Missouri Walmart when it happened. I started getting text saying that I was buy things in California. I go to the customer service and was showing the lady the text as they were coming in. In a matter of 5 minutes I had almost 200 dollars charged to my account. I had about 1000 left in my account and told the lady I wanted to withdraw my money fast before I lost it all. For some reason she couldn't withdraw it all at once and had to break it up into 3 separate withdraws charging me 3.00 per withdraw. So I had to spend 9.00 just to stop somebody in California from stealing everything.

I have been a card holder for quite a few years - 5 I think. Loved banking there. A month ago, I lost my card, reported it, requested a new one. Within 2 weeks of activating new card, there were fraudulent charges. I immediately reported it, followed steps to dispute charges on the account, withdrew money remaining in account, cancelled card, requested a new one. New card arrived, I waited awhile to activate card, again within a couple of weeks, there were fraudulent charges. They wanted to send a new card, I no longer feel secure with my money there so I tell them I want to close the account.

I have had the card for a number of years. They are convenient with low fees... however... they are no helpful when trouble arises. I have had fraudulent charges 3 times on my card. They eventually fixed the first two but I had to go weeks with no access to my money while they changed account numbers and issued new cards. This last time they denied my claim and called it authorized even though I reported it quickly and the purchases made were nowhere I had ever shopped before and all the way across the country. To fix it they want me to provide documentation for purchases I did not make in the first place. I am looking for a new account and will be cancelling before my next deposit occurs.

When I first registered, it was a regular process until the end. After submitting, I got a error page telling me to try again or call. When you call the number you have no possible way to get to a person, only a robot. The only other way to contact WMC is by physical mail which is only foolish. I wrote this review in hopes it would be addressed by them digitally here. Looking at other reviews, it usually takes a month for them to respond and that probably means I'll get robbed of another 5$ before I can even use the card. They don't always respond, either. The robot informs me of the balance on the card, also telling me of the 5$ that was taken off because of the monthly fee. It wasn't even a full 24 hours I had the card. Almost no kind of service anywhere imposes a monthly fee from the jump. The robot also seems to behaves as if I have an account. With this loophole I'm not really sure if I do.

Flexdocdownload won't accept my card number: My card was frauded and then locked. I thought locking my money up was a good thing. Until I could not upload a picture of my ID, it keeps saying, "We are not able to find the card with the information provided." And now it has been 3 months of calling customer service and no one seems to care. They won't let me speak to a supervisor and then transfer me over to a dead line so I can wait an hour, the worst customer reps ever. It so frustrating. It makes you want cry, ESPECIALLY WHEN GREEN DOT CONTINUES TO TAKE A MONTHLY maintenance fee FROM MY BLOCKED ACCOUNT!!! Each month my account gets smaller. Can someone please tell me how to fix this before my account gets any smaller? I would greatly appreciate it!!!

It all started when I placed an order for a replacement card. I submitted my photo ID so the current card that I have could be unblocked in the meantime while I wait for my new card. Per the Walmart MoneyCard secure website it would take 2 business days in order to verify my ID. Yesterday I went to check the status and was shocked when I was advised my account had been completely closed... reason: the AUTOMATED SYSTEM could not verify my ID. Customer service was over the top rude and basically told me it's nothing that they can do. I have my direct deposit coming to this account and now run the risk of falling behind on bills and getting the things that I need for my daughter. I am so disappointed in Green Dot Corporation.

I've had a Walmart card for OVER 10 years and until recently I never had problems, but now approx 2 weeks ago I had fraudulent in store charges made in Commerce, CA. I live 2000 miles away in Georgia. It started with a small charge at 24 Hour Fitness then ramped up to hundreds of dollars at Carter's & Lacoste. As my money was disappearing before my eyes, I ran to the closest ATM to get what was left of my money & my face on camera to prove I was nowhere near California. According to Wal-Mart MoneyCard website they can credit your acct if it takes longer than 10 days--I was just told I didn't "qualify" for that. I wouldn't even call what I have had customer service...I've been laughed at, screamed at, hung up on, and on hold for over 2 hours.

I have had my card hacked three different times in less than two months. The last time was on May 5th for over $400 total between three different locations in California. I called to put in a dispute and emailed the form and was told they denied my dispute and wouldn't tell me why over the phone since they closed my dispute but there was a letter in the mail explaining why, which I still haven't received. The day before was charged from NJ which is where I live then the next is California then the next NJ again. I don't understand why or how they could deny it. Anyone else here deal with a denial and know what I can do to get my money back?

We have had money stolen off our card twice in the past year and it's almost impossible to get it returned to you. We literally had our new cards for 1 week and made a deposit on Mother's Day morning, we used our card a few times that same day we went to pick up some dinner that night and someone had already taken our money. I called the 800 number the next morning and was told the card was used in CA and NV on the day of deposit. I live in SD and have never been to either state and my husband and I both still have our cards so they weren't stolen or lost. I don't know what kind of scam this is but we are really tired of it. Now they are telling us (7 days later) that our formal complaint has just been filed today and it will be another 10 days before our money "may be returned". BEWARE.

On 5/19 Wal-Mart deactivated my card without proper notification or justification. I had to send them a picture of my license to verify my id. I still do not have access to the funds in my account and I go on vacation on Wednesday (5/23). This is very frustrating and scary because it appears to be an arbitrary action.

I purchased a Wal-Mart MoneyCard. One for $50 and the other one for $20 last month. The $50 let me paid my bill so when I got ready to use my $20 one they put a block on it. Am very angry and frustrated because am the same person who purchased both cards. Same information but they put a block on the other card. Why? I need my money. Don't have anything to give to Wal-Mart.

I have been using the Walmart MoneyCard for 7 years and in the last 3 weeks I had to have 2 new cards that I had to pay for because someone used my cards. I contacted the company that the card was used because I live in West Virginia and the charges was in California and Texas. The companies told me it was an international ring using people's card, I gave the customer service and the dispute team this information and they accused me of lying. They refuse to give my money back. Also refused to give me information to contact corporate. They just keep telling me that I will hear something by 11:59 p.m and I am told that on a daily basis. All I want is my money back. I know this is happening within your company. It's sad. We work for our money and people take it and this company do not help you get it back.

I noticed fraudulent charges on my account May 2nd 2018 totaling 300 dollars. Called their customer service phone number. They cancelled the card. I disputed the transactions. Sent me new card. Never used. New card waiting on direct deposit. Card was hacked again. Cancelled card. Paid for new one again. Payroll was deposited. New card came. Took everything off the card but 40 dollars at the bank. The card was hacked taken the 40 dollars off the card. Got a message on their account page that my dispute was denied and they would send me a reason in the mail telling me why. Never received anything in the mail. I had this card for 6 years without a problem and now this. Nobody in their customer service knows anything except to cancel card and pay for a new one. Any suggestions.

I've had a Walmart Debit card for some years and it was recently compromised by scam/theft. I called to freeze card and a replacement card. It arrives and they now say I have to send them proof of my identification. I didn't have to do that prior times. So I don't have an ID and they say they cannot give me my money or unblock the card without me sending them a photo ID. Bills went overdue and my money has been in limbo for weeks! Customer service could not help me so now I have no money to live.

I would like to thank Ronni at the corporate office today for her assistance. She was a pleasure to work with and is getting MY money back to me ASAP. I am impressed with her and green dot for getting a solution taken care of. I will not ever use a Walmart card however as again last night i was called a liar, hung up on ect from customer service. I have yet to receive any letters from Walmart that they have stated they sent. Multiple letters. I did end up losing 32 dollars; however it was a great life lesson. Green Dot would get my business however Walmart will not. In fact i am closing my credit card with Walmart after the horrible customer service. I would give green dot a 5 walmart a zero.

Happy to announce that my issue was fully resolved by Walmart Moneycard. The advice that I will give is to watch your account daily. Any card can get hacked it’s just unfortunate that it was mine. As I stated in my complaint, I’ve depended on this card to help me restore my credit rating. I have been using it since around 2012 and not one issue. I’ll carefully continue with my money card and hope that everything is fine. The company quickly resolved the problem.

I attempted to pay bills and retrieve money off my Walmart card on Friday May 18th 2018 and my card was declined stating it was an old card that shouldn't have been in use since a new one with a different expiration date was apparently activated. The card that I was using was deactivated without giving me a heads up putting myself in a jam not being able to pay my car insurance and receiving a flag for not having insurance and unable to withdraw cash to pay a bill... This started my morning off terrible...

My card was used to make fraudulent purchases and also money was withdrawn from my account using my card without my knowledge. Somehow someone took all the money out of my account using my Wal-Mart MoneyCard, they left me with ZERO. I called Customer service immediately. They said I had to fill out a dispute form and it would take 16 to 20 days for them to review the fraudulent charges. I had no money left in my account and they make you wait 16 to 20 days to review. I called them at 18 days and there was a recorded message that said my dispute was denied. Wow, SHAME on you Wal-Mart and Green Dot Bank for making me wait over two weeks just to tell me I wouldn't get any of my money back that was STOLEN by fraudulent use of my card. Horrible customer service, worst experience I've ever had with any bank card. I recommend not using Walmart MoneyCard, unless you don't care about your money being stolen.

On May 10, 2018, I visited a local convenience store (Michael 16 Carthage, MS) ATM, where I tried to withdraw 120.00 plus was charge the ATM fees, totaling 125.00. The problem was that the ATM never dispensed none of the money. I immediately called Walmart MoneyCard account specialist who kept giving me the stalling speech, and pretty much never heard me as a customer, to help speed up this process for reissuing me or crediting my account back money that I never received; but was placed on hold for long periods of time, and was told that no supervisor could resolve this issue. Frustrated, I was.

On May 7, 2018, I contacted Walmart regarding 3 unauthorized purchases made on my card. 1 from Carl's Jr. which is a Fast Food establishment. The other 2 purchases were at Circle K. These transactions all took place on 5/7/18 (same day) in the vicinity of CA. After explaining the issue to the Walmart Rep, I was told I need to wait until May 15th, after the payment gets posted then, they can investigate to see if it was authorized me. Um hello, I'm in Hawaii. How can I have authorized these purchases which clearly took place in California. I then called back later to have block placed on my card. A new card was sent. I have not been able to contact a human person since. My new card arrived so I tried activating it and got an error message. At first, tried contacting the number that was printed on the sticker on the new card. It then asked me to call the number on the back of the card. Still unable to be connected to a customer rep.

On May 4th while at work, I noticed that my balance on my card was very low. I know that I didn't use my card and I didn't have any automatic transactions set up, so I went to look at the transactions and realized a lot of transactions out of California. I immediately reported the card through the Walmart MoneyCard website and submitted a dispute of the charges. I was told that it would be 7 to 10 business days no later than May 18th.

My account has been unlocked

Stopped card and got new on which was hacked for 5.99 before I even received it, then stopped that card and received a new one yesterday evening in mail, I called and activated it then put it in wallet and woke up this morning and it had a charge at a 24 Hour Fitness early this morning for 20.00. I haven’t even used card yet and stopped it again, by the way, I live in Tennessee. They denied on the 97.00 because had no proof wasn’t me, I called them and told them to look at purchase prior to the charge and right after which was 7 hour apart and explain how I could use in Tennessee and an hour later use in California then use in Tenn a half hour later? They say they will review again, but think, if they had # and knew when I authorized it on phone then used early that morning??!

The Walmart MoneyCard is a bad idea and not worth the troubles. I had to dispute a transaction. I was able to get my funds back. I explained to the representative I was in transition and I would follow up to request a replacement card once I had a new valid address to send the card to. The representative stated that was fine. However, Walmart decided to send a new card to the address I told them I was no longer at. I was able to purchase a mail ad at UPS so I requested a new card be sent. It has arrived but I still have been unable to activate. I ended up having to get a weekly room. I used this account to have my paycheck deposit onto. I was without money for a few days with obligations to handle. I had a friend with a Walmart MoneyCard so I used the feature send money to place funds on his card to obtain my daily necessities such as food, shelter and transportation. Walmart blocked my card due to suspicious activities.

I will Never be using Walmart MoneyCard EVER again nor will I use Green Dot bank. I had my card information stolen and I filed a dispute. I sent all documents in via email on April 19th. Over 600$ taken. Mind you that really hurt me. When I originally called I was assured that in 10 business days after sending my documents in that my case would be resolved. I have heard nothing from anyone. No one has been in contact with me given me an update. Nothing. I called today 5/16 almost a month later and again and told by a girl who could barely speak English and did not understand me at all that it takes 7 business days. Then she would say 10 business days. Then she said it takes 7 business days and another 10 so both 7 and 10.

I have had a Walmart MoneyCard and used it for direct deposits over the last several years and every year for the past 4 or 5 years I have had fraud committed on my account. Someone makes purchases in cities and states I don't live in! I call Walmart MoneyCard to have it disputed and it takes 10 days for them to credit the money back to me. And then they take a week to send me a new card and want to charge me a delivery fee for a new card! Horrible service and protection! The operators tell me I have to wait for the fraudulent transactions to post before I can file a dispute and a traditional bank would never make a customer wait so long before being credited back money! Never bank with Walmart MoneyCard. I closed my account. I will tell anyone who listens to avoid Walmart MoneyCard. Worst service ever!!! I will be writing many more bad reviews because people should know the Walmart MoneyCard is NOT SAFE.

On April 30, my Walmart MoneyCard account was hacked for approximately $500. I called, filled out dispute transaction form. 10 business days later my account was credited $75. There was a $399.99 charge I did not make, it was not credited to my account. On the 11 business day another $399.99 was deducted from account. I called, was hung up on and nothing has been resolved. This is a horrible way to do business. I have had this card for over 2 years and have never had issue. I am ready to get a lawyer. Please help me.

My card has been blocked since March 16, 2017. The card remains blocked til this day. I have sent in my information numerous of time. Representatives are very rude. They hang up on me avoiding to answer the question why the card remained blocked after I have sent the information. I have a balance of 1,000 on the account that I can’t use because my card remains blocked & the deposits they have on my card have been coming for months now and I showed proof. I advise no one to use this card company.

I have had a Walmart card for some years now. Used to enjoy having it. I keep getting my info stolen and charges I didn't make. Yeah. Have got my $$ back, took awhile. I'm tired of this. Can't do anything until charges post. Why the hell do they not have the ability to put a hold on the charges or the card period. Ridiculous. Absolutely ridiculous. So now I gotta withdraw my funds. Have the card cancelled, and worry about my direct deposit going through bills I have automated pay for. It's way too much trouble that I don't need. Don't get this card. If you haven't been hacked yet, you will. Just wait.

I have the Walmart MoneyCard app on my phone and on April 26th I checked my balance and it was lower then it should have been. I noticed there was a transaction from Lowes in Richardson TX. I have never been to Texas and don't shop at Lowe's. The transaction had the store number beside it so I googled it and I called them. The store manager said there was nothing he could do. I got off the phone and I called the number on the back of my card. I was told I needed to wait until the transaction posted before they could do anything. I was informed they would close my card and send me another one and when the transaction posted to call back.

I have been using the Walmart MoneyCard for a couple of years now. I never had any problems, until recently when I paid my rent online with a preauthorized check. I preauthorized $1001.85 to be deducted immediately for payment to my landlord. I thought everything was fine and my rent was paid until I got a call from my landlord stating my check bounced! Now I have $1001.85 missing and Walmart Money Card isn't doing anything to find it. Apparently they do not back up the consumer in a situation like this one.

3 weeks ago my card was used in Texas. I live in Montana. It said it was used as a debit that requires a pin... I put a stop on it and ordered a new card. I got my new card last week and used it yesterday. Even I checked my balance this morning, it had been used as a debit card 3 times at gas stations in California yesterday also!!! I think Walmart headquarters has been hacked and as soon as I get this resolved I'm finding a new card. I trust them with my bill money!! That's All I use it for.

This is the fourth time in a year someone spent all my money without ever using my card in any risky manner. Also using it as debit at store locations without me ever losing the card. You guys are horrible. I catch the transaction minutes after it was done and you can’t help me stop it from going through. Now I’m broke until I jump through hooped to get it back. Shame on you especially on Mother’s Day.

I would like to know why my account got closed and how I am going to be able to receive my money before 10 days because as a hard working person I need it. Tried calling the number on the back of the card and can't get ahold of a real person! It's annoying and frustrating and I will NOT be coming back to Walmart MoneyCard because this is the second time in a month.