Walmart MoneyCard Reviews

I really have no complaints about the card other than I'd like a quick balance feature on the app. I like getting paid early and saving a little on my purchases. A chip card would also be nice. My experience is positive.

I don't like how there's a maintenance fee every month and money I deposit in my account doesn't count towards monthly deposit. There's been a couple times it made me go negative. I don't like that there's no atm around me that I can withdraw money from without fee.

My experience with my Wal-Mart card has been great. It was setup fast. Easy to understand. I've never had a problem with my card or customer service. I recommend anyone to get this card just because of the ease... Thank you.

I am happy with my card and my experience using it. I haven’t had issues and I have my direct deposit the day before pay day. I never have issues depositing money. Only thing I would like was if there was more atms to use charge free.

My experience with this card is overwhelmingly happy! Very easy to get started, and the Wal-Mart employees explained it beyond what I thought the card could do. I especially love the free direct deposit, love it! My only problem is I'm not getting my daily updates of my balance anymore. Would really like that back. But overall, great card!

I enjoyed my bank card. Work well. Have no problems. Very satisfied. I've been all over the United States using this bank card. Never had any issues. My direct deposits are always in few days earlier than everybody else's. Very satisfied.

I do not like that I have to wait a full year before I can access my savings that I have accumulated. I think I should be able to access it anytime that I need it. Is there any way to change this? Thank you.

My money is always there sending & receiving money. Always easy. Overall great experience. I can use my card anywhere. Would recommend to my friends and family also my coworkers. Would definitely use again. Don't have much more to say.

The money card is amazing!! I suggest it to everyone who wants to open a bank account! It's consistent, easy to use, and I get money back when I shop at Walmart?? Amaziinnggg. 10/10. Will forever recommend. I used banks for so long and hated the overdraft fees and the Boyd, with the Walmart Moneycard I am free from worry.

Wal-Mart Moneycard is perfect for getting paychecks quicker through direct deposit. I always got mine 2 days sooner. I use mine everywhere for everyday purchases as well as online orders. I love being able to transfer funds to my daughters card with any extra charge. I highly recommend to anyone with kids in college.

I absolutely love the fact I can have my taxes and check deposited on my card. One complaint or something that I will would change is to have a chip in the card because most people don't have card readers that swipe anymore. The next thing would be to be able to personally pick what drawing you want to enter into. Thanks so much! Ashley

I love my card! I get direct deposit on my card, I order and pay bills online with my card. It is also easy to upload cash on the card or take it out of the atm. It is super convenient for my lifestyle.

The card I received was made of the cheapest plastic available. It lasted less than 6 months. My password for the card wouldn't work in store machines. I could use it to shop online. Store employees were not able to help me with the card's dysfunction. It split into 4 pieces & was thrown away. Robert **

My experience I've had with my card, got to say it's the best card I've had so far. I can count on my card for bills, meals,and gas to go work. I dont have to worry about late delays or insufficient activity that would delay my schedule to complete my daily task.

Npleased to have a bank at Wal-Mart. No complaints, I even tell my friends to get a Wal-Mart card. It really helps and even better than other banks I dealt with in the past. I'm even glad to check my account on my phone and also very glad that whatever money I have is what I have and I dont have to worry about over draft fees.

I never received my new card and it's been months now...irritating for sure!!! I loved the one I had prior to getting married and 8 don't understand why I had to order a new card just to get a new card with my new name on it....That's the bad part of it besides never receiving my new one.

Should be an easier way to dispute when we are being charged right away. Why can't we dispute active accounts once we notice error? I find it offensively misguided by the forms of action being taken for the measurements of return funds.

I'm unable to access my own bank account. But with Walmart's Money Card, I can get direct deposit up to two days early, which is a great benefit. Not to mention the cash back you receive from making everyday purchases at Walmart. The best feature of this card is its playstore app. Which allows easy accessibility to your funds and a way to stash savings money in your vault. Highly recommended to anyone who needs a card.

I am happy with the card and the services for the most part. The only issues I have are the charges for atm withdrawals and I occasionally run into trouble because the card does not have a chip. It is also very hard to contact someone if you have a problem or question.

This card gives me no problems, which is my favorite quality in anything. My check deposits directly, and I can use this card everywhere I go. I wish everything were as effortless. I suggest it to all my coworkers. Way to go.

I have enjoyed using the Walmart MoneyCard over the years. The only low point was when I lost my card and it took two weeks for me to receive a replacement card leaving me without any access to my funds. If there could be a much faster shipping time or a way to go into the store to access your cash somehow that would help tremendously.

I find it difficult to transfer any funds through cash app and other apps with my card. Also find it difficult to purchase a rental car when needed with this card... Is there any way the card can be more available to these issues?

I have been using Walmart money card for a few months now and I think it’s a great way to have a prepaid money type of card. I don’t like using banks so being able to get direct deposit onto the card is great! I also like that the app is accessible and easy to use. I always get notifications when my card is used or if a withdrawal has come out of my account. Some downsides I noticed is that not all apps and/or merchants take the card so sometimes it makes it difficult to use the card. There is also great perks like the cash back tracker which builds when you use at Walmart stores and money savings bank where you can earn prizes. Overall I like having the card, it’s easy to use and very convenient.

My husband and I have been cardholders for several years. We have never had any problems and we do not plan to switch. I like that I am in control of our money and not a typical bank. I receive our deposits early and I do not have hidden fees and overdrafts.

It's a decent service. I wish there was an easier was to dispute charges. I have also needed to order a replacement card for a long time now, I cant figure out how to do that. My current card is worn out and expires soon. I dont want to get a new one with a different number because I use the current number to autopay things along with my work direct deposit.

Everything with the card is great. Fast direct deposit. The app is easy to use. The website is very helpful. The only problem is the wait to get your personalised card. I was not aware how long it would take. Now I'm stuck just waiting. Hopefully this will be fixed in the future.

I love getting paid a day in advance, and the app makes it incredibly easy to check my balance. It also shows me exactly when and where my transactions occurred which makes tracking my money much easier. However, I have had problems when I have attempted to withdraw money from my account at my local Wal-Mart. There is always a hold on the money, but I know I have the amount in my savings. Whenever I go to a bank, I can easily withdraw my money from my card so I'm not sure why I can't withdraw any at my local WalMart. It has occurred on 2 separate occasions, and this is my only complaint. Thank you!

I so enjoy my Walmart money card. I get direct deposit and it's been great. Even when I do Walmart to Walmart I use my card and I love it. I'm very happy that I chose this card compared to PLS or anything else.

Usually long lines at Customer Service. Been charged twice when loading check into my card and received cash back due to cashier not processing correctly first time. Used electronic deposit and it took 7 days for check to process (way too long to wait)!

I have had nothing but good experiences with my Walmart card. It has made shopping so much easier for me. The rewards program is amazing. I highly recommend it to everyone. The direct deposit is so easy as well.

I have been with my bank for many years and get paid on Fridays and get my direct deposit on Thursday nights. I kept seeing advertisements saying I can get it two days early, so I switched. It's been a horrible experience! I don't even receive my check at midnight Friday morning, but instead at 5:00 am Friday morning. You don't even have live customer service agents to talk to. I can't wait to switch back to my bank!

I am disappointed in the app and the the ability to get a replacement card. I also don't agree with the check cashing fee to load the card, I have had it for multiple years now, I would think that loyal card holders would be able to have benefits. But a replacement card for free might raise my review since the card is old. Thank you.

It would be really nice to have at least one atm's in Bibb County Alabama. Hate I have to go out of town just to withdraw money out without being charged a fee. Also add a check deposit via the app...

I have found it worthwhile to use a Walmart reloadable card if you don’t have or don’t want an account through a bank or want a safe alternative to a credit card. Only downfall to this card is a 3$ fee to load money to the card.

Love using the card. I like that I get paid 2 days earlier. I do wish I could have another card on my account for my wife. I have had it not be accepted at a few gas station pumps though, had to go inside to pay.

Wal-Mart Moneycard is the best pre-paid debt card I’ve ever used! I’ve used other cards even non pre-paid and they are never as easy to use. My direct deposit is always on time or early and the fact that I earn cash back is the best!

My Walmart Moneycard is fantastic to have because I'm always at Walmart and the cash back is nice, the Walmart Moneycard app is also nice to have because it's very easy and convenient for checking my balance and managing my savings and checking accounts.

I really like this card. I know when the card is used and how much the card was used for. I can stash money back for later. I am going to use this more than my bank account. I can see my balance at a glance instead of having to stop and log on. Thank you.

Love the card, have used it for years. Wish the online bill pay features worked. Try them every few months, but they never seem to work. Don't feel comfortable putting in my card number. Love the new look of the cards.

It really make a difference to me that I get my pay a full 2 days earlier than my regular bank account. I am able to pay bills a buy groceries when I need them instead of waiting till Friday night when the stores are really busy with people like me who just got paid, that means a lot to me.

I use my Walmart card for everything. I like how I can send money and pay bills online. I don't like the fact that I can't use my card at every store because the card won't read. But other than that I'm satisfied. Customer service is difficult at times.

I've had a great experience with my card. I can use it just about anywhere. I've made several online purchases and have monthly subscriptions with no issues. I also like that I can have my work check direct deposit to the card.

Yesterday 4/1/19 the app was down for nearly 8 hours or more with no excuse or apology making it difficult to use my account. This had never happened before and was quite frustrating. Besides that issue I’m pleased with the card and its features. I also enjoy the Savings game it offers. Wish the cashback offer was higher for in store purchases also because that’s where I use it the most.

I dont have any problem with my card except that you can only load $500 at a time and sometimes I need to add more but you have to pay every time you go to deposit $500. To deposit $1000 it cost $6 to load because you have to do it twice.

I absolutely love money card. I can use it for everything. Love the cash back feature. I love getting my paycheck a couple of days early. Pay bills with ease. The card is accepted everywhere. I went on vacation and had no problems.

I like the card. But sometimes when I need to get money I can not because of the problems with the system being down and I have to check back later. Sometimes I don’t have the time to wait. I need to be able to access my money whenever I need it. I like having the card but it don’t work on some sites. And it’s hard to get your money back if you disagree with a charge.

I use to have the old card until I found out you can earn cash back on your purchases. I upgraded to the cash back card. Now I pay all my bills at Wal-Mart and earn cash back! Not only that but with direct deposit I get paid two days earlier! It's everything I want in a card!

I have been hung up on, and if you ask for a supervisor it is war with them. The blocked my card without warning on payday so I couldn’t pay bills. I will never use Walmart MoneyCards again! And have used them for years.

I have enjoyed having the rewards to be able to add back as I use them. I also enjoy getting the discounts on gas. However, I wish I could cash those rewards in any time instead of having to wait a year and also would like to be able to use my card more than once. I’ve only been able to use once a day. The $5 fee isn’t much but I wish the minimum deposit was less than $1000. It would be a great experience if those things were taken care of.

Very satisfied, it's great to have access to my money via direct deposit 2 days before everyone else. Also, the online mobile app is very simplistic and easy to operate. The only thing that would make this card better is if it had a chip so I could use the cash back option at non-Walmart locations.

I have no problem withdrawing money and my direct deposit is always on time. The information is always updating quickly and it works everywhere I want to use the card. That's why is it every time I go to Walmart personnel there are very friendly.

I have 2 cards with you guys. I had to get a second because I changed my number then had got locked out of my email. So when I logged it I couldnt do the verification. I try to call and update my info but had no luck?

I have been using the card for years now. I enjoy the convenience of it. The added bonus of cash back is awesome too! My direct deposit hits days in advance compared to other services. I am happy with my experience.

I have had direct deposit from 2 different companies and I never receive my paycheck early and the Walmart MoneyCard advertises that you may get your money faster. I have also used another competitor's prepaid card and I have been paid 1 day earlier.

I absolutely love this card. I have no complaints at all. I have been using this card since about 2014 and I have never been disappointed at all. Keep up the good work and I will continue to be a loyal customer and thank you for providing the excellent service that you do.

I love the early direct deposit and the easy access to my money, I would however like to be able to get my money without the fees from ????'s at any time and our Walmart doesn't have a Walmart ATM!!! THANKS!!!!

I like having the Walmart MoneyCard, the only thing that sucks about it, is I can pull over 1,000 dollars off with no fee at all but when I try to put money on the card to make an over the phone payment or something like that no matter how much Im wanting to put on there it charges 3.00 dollars.

I recommend it to anyone, I dont like the monthly charge though. It's kinda not my fault I don't make over 1000 a month to have it waived??? However ease and simplicity of the card with the app behind it is a great thing. It's pretty great overall.

Sometimes I have issues depositing money to it straight from other bank accounts or linking my account and routing number to things for investments. Other than that I am very please with my card and the Walmart Money Card App.

The Wal-Mart MoneyCard has worked wonders for me. Although the fees when not at a Walmart to withdraw money is kind of pricey it has been great for me. I'd like to see some more info on the app about sales at Walmart since it is associated with WalMart.

I think you make it way too difficult to add money. I have had issues with Walmart decking to deposit my check to my card when paid by paper check. There is not a Walmart ATM inside the Walmart closest to me and the fees to use other ATMs is outrageous. Allowing direct money transfer to the card would make a huge difference so I could use apps like Venmo.

I love the Walmart MoneyCard. It do everything I need it to do. I just don't like that it cost 3 dollars to add money. I shop online and in store. Pay for gas and grocery. Walmart money card is the best. Thanks Walmart.

I think that the fee is too expensive at 5.00 a month. This is suppose to be convenient and it is not so. I think I am going to go back to my bank account where it is cheaper to have an account the money card is not very convenient and cost too much a month to have.

Hello. I’ve had no issues with the Walmart Moneycard service since I’ve been using them. I would recommend to everyone. I like the fact that my check deposits are done the day before expected with this card. The only thing I don’t like (which is not even a big deal) is the monthly service fee of $5. Thank you.

I love the card and all the amenities that makes it even easier to use. I just wish that you guys made Walmart credit card available to those who receive their paychecks through Walmart card on a regular basis to help improve my credit.

I like the card. I'm disappointed in the notification system, it notifies me hours after a deposit and I would have liked to get my tax refund earlier. Other than that I am very happy with the card. Thank you. My boyfriend also got the card.

I love the Card but I wish you could still put money on there from other people. I hate you took that away. Bring it back. It sucks. My dad would put money there for me from his bank account. Now he cant since y'all took it away.

I wish there was a way I could reload other than going to a Walmart & I wish the Green Dot Bank was recognized by more apps when shopping. A lot of times I can't use my card because "Green Dot" isn't a listed bank for me to select.

This account and card has been the best pay account I have ever had. It's super easy to use and the card is accepted everywhere. The only thing I wish I could do is load the card at a self checkout register at Walmart.

When I earn cash back on withdrawals from my card they have not shown up in the cash back. I should be well over 23 dollars and I'm only at 18 dollars and some change. I noticed yesterday you were having difficulties where I couldn't even check my account.

It is more convenience this card due to I love shopping at Wal-Mart and literally in back of my apartment. And the awesome part I get rewards point. My girls love it that I can use it anywhere besides only at Wal-Mart.

You cannot prepay at the pump for gas and you cannot use this card with Apple pay. You can also not use this card when renting a car from Hertz. However, you can always use your Paypal card for all of these situations.

Worst experience I had ever. I got this card because of the person who did my taxes he used my old address instead of my new address. Now It's no way for me to receive my new card because when I try to email them it won't send so now I'm out of money and do not know what to do. Someone already scam me over $856 bucks that I'm now trying to dispute. I just dont know how can I get my card to my address. I have no money and currently pregnant with nothing to buy the newborn. I'm very upset.

How dare you hold on to my money after the resort already released it. Then you tell me that I cannot get my money until April 11 which is well over 10 days. And is also conveniently my payday so you can make it look like you put my money back but you keep it like you did other small refund that I received. I know how much my deposit is and I will be reporting you to the BBB. How am I supposed to pay my rent and other bills when you won't give me my money back!!!

On 3-15-19 someone did a cash advance in Florida a state I do not live in or ever been to for $623 atm fee $2.50 and balance inquiry fee $0.50. On that same day while I was at work in Arizona I made a transaction at Jack in the Box for $6.69. When I called and made a complaint they said they would have to file a dispute even though I told them it was an unauthorized transaction so they said to wait two weeks and they would have an answer. I also requested that a manager call me and of course no one ever did.

Updated on 05/28/2019: It's funny I find myself filling a bad review and I still haven't gotten my bad review issue resolved from 4/2019. I keep getting messages saying, "We tried to call you," but I never have any missed calls from any number or UNKNOWN number or any voicemails. And when I called the number and extension left under my review I never get a person. But I do have my call log showing I was on a call 1 hr and 49 min and 2 hrs one time and today 3 hrs and 12 min listening to a message over and over saying the next representative will be with me shortly and 3 hrs later still on hold... On 5/10/2019 Sprint debited my account $211.99 and it said pending. I called Sprint, they suggested I call my card people. I did. I told them Sprint advised me to let Green Dot know to do a charge pull back.

Bad experience. Have been kept waiting on deposit in Oklahoma time zone while they mess around with direct deposit. Log in is so bad today. Money was supposed to be in last Friday since someone else in same family has already gotten theirs on the exact same direct deposit. Nothing is wrong with internet. Everything else works great but log in to Walmartmoneycard.com and still waiting!!!! This is frustrating!!!!

I'd like to give negative stars. I'm sooo disappointed and upset and distraught. My husband and I have been with Walmart MoneyCard since 2015 and up until now were completely happy. But now both me and my husband have been hacked, personal information has been changed, charges have been made. It's now been a going over a month and we keep being told the same thing. 10 days and to calm down.

Using the Walmart Card is easy and convenient. The horrible part is the customer service. Today 3/31/19 I tried to purchase something but somehow had insufficient funds. I called the automated service and listened to my recent transactions noticed a $174 charge to my card I did not recognize. I downloaded the app to see the transactions BUT my password was not working. As I tried to reset the password, it's telling me to verify a phone number that I don't recognize. I call customer service to get it fix BUT they want that phone number. HOW DO I VERIFY A PHONE NUMBER I DON'T RECOGNIZE?

My card and identity was stolen from someone in a DIFFERENT STATE. I immediately called Walmart Money Card customer service and they kept me on hold for hours before telling me to send in a letter to dispute the charges. Charges in total: $1,400 for two brand new phones to a scammer in a different state. I sent in 2 letters and was denied both times saying they couldn't verify this was fraud?? I am legally pursuing Walmart, Greendot and the merchant who allowed this. Horrible customer service and experience. DO NOT USE WALMART MONEY CARD. THEY WILL SCAM YOU WITH ALL THE SCAMMERS.

My account is blocked. I cannot access my hard earned money. This is completely unacceptable! Friday 03/29/19 my pay check from my employer was direct deposited into my account and I also went to Walmart to load an additional $500. I went to a cash register to load the funds on to my card. The reload was almost complete. I handed the cashier $500 plus the reload fee. The register prompted her to get a customer service manager (CSM) to finish the transaction. The CSM WALKS BY AND COMPLETELY BLOWS US OFF. He told me to go to the money center to reload my card and that he couldn't do it at a normal register! He walked off! NO BIG DEAL! The cashier handed me my money back. I went to the money center and loaded my card successfully.

I have used the money card for years, it started out great and convenient. Then all the sudden I can't do anything and no one will help. About 6 months ago they started asking me to verify my account even though my info was saved to my phone (login name and password) so I wouldn't forget. So problem is My recovery phone number I no longer have and email account is Yahoo and they were hacked few years back. So I have no way to verify through the recovery method. Even though I should of never been kicked out of my account. NO ONE will help me unlock my online account even though I have still been using the card and have offered customer service every piece of information a person could possibly have to verify one's self.

I bought a card, loaded it up, and sent it to a friend who didn't have a bank account so wanted to send money this way. I have once in my 65 years not had something arrive via US mail. It never arrived. I took pics of the receipt and package of the card. Walmart says forget it, like I lost cash. Seems pretty easy to track what happened to it with a picture of the receipt and bar code of the card but Walmart doesn't bother.

Updated on 04/03/2019: Just a follow up from my issue that happened on 03/30/2019, still haven’t received a call back from a manager or anyone from Walmart Moneycard. Every time I call it’s the same thing, wait 5 business days to verify your documents that was sent in. I don’t understand why they just can’t verify it right then in there. This is a major headache and I will never deal with them again.

Let me start by saying that for years, up until today I've LOVED this card. I always got my pay 2 full days early, it was great. Was. This is the 2nd time an account compromise forced my call to utterly embarrassing excuses for customer service agents. On Friday March 29th I received an email from the Walmart Money Card Fraud Team stating that my card may have been involved in a recent merchant data compromise, and to protect my funds, they must block my card within the next 24 hours and OVERNIGHT me a replacement card. The email then said to confirm my address by calling the number on the back of the card. I called that number, 1-877-937-4098, as I have a few times before. After navigating the terrible menu and finally talking to someone whom I can't EVER seem to understand, and explaining my situation, I'm transferred to an account "supervisor".

My wife opened an Account. My check was deposited on Thursday. Immediately they blocked the Account due to verification, after numerous calls of at least 2 to 4 hours and provided documents my check stub, ID's they said because her ID has her maiden name on it, they cannot uphold the Account, we have to wait five days for verifying, crooks. They will take your money and you won't get it, I am calling the news and an attorney.

I received this card as a gift with a balance of $200. I expected the registration to be like a regular visa gift card but I was wrong. I have never, ever had to give my social security number to register a card online. I didn’t want to do it but that was the only way I’d be able to use the funds. After the registration process, I was notified that they were unable to verify my identity and because of this, I would be unable to use the card online. WTF?! This was a gift. Why did my identity need to be verified at all? I was only able to use it in person which was irritating.

Being a disabled veteran of the U.S. Army for 22 yrs I have never in my adult life have let crooks ** me of my money, especially Wal-Mart, the same damn company I got the card from. Being disabled I can't casually go into a Walmart store and shop like the rest of the good walking population that didn't serve their nation. Being that said I'm disgusted that a Bentonville Arkansas Wal-Mart has and is trying to double dip in my funds. This is a FEDERAL OFFENSE and I'll see ** go to jail if someone from GREEN DOT CORPORATION doesn't contact me ASAP????

I was out of town and left my Walmart MoneyCard for my children in Kentucky for groceries but on the same day that my direct deposit was made the money was gone the same time. My children were at the checkout line and was told the card had no money. I checked my transactions and found that someone was making charges in Miami and cleaned my account. I called Walmart MoneyCard and they cancel my card and issued me a new one. They told me that they were not able to do anything that day since the charges were pending and that I had to call them back niece it post.

I put 250.00 dollars on a Walmart MoneyCard. I've been having a horrible time financially and had to overdraft with my bank account to get that money to put on the card. I had to do this because I have to Uber to and from work every day. I call to activate my card, system did not understand my name so I was transferred to a rep and gave the info. Then I was given an automated message that my info could not be verified, and that I can only use the card for in-person transactions. Called customer service line and they told me they'll have to escalate the issue and get back to me, idk if anything will be done. I am so upset, that was over all of my money. How am I supposed to work now.

I got this card to get my paychecks and pay bills safely online. Used it to make an online purchase that I ended up returning and because they "weren't sure if it was real or fraudulent" even though you can clearly see where purchase was made and purchase was returned on the account. They blocked my card and have kept my money. I keep sending them the proofs they ask for via email... I keep calling to get an update... To get told that they have closed the case AGAIN. "And didn't receive the paperwork they were just processing." Liars. Can't hardly hear them. They don't listen to anything you say. Lie about being a supervisor themself. I'm going to be filing with the Better Business Bureau as suggested by my attorney. I would recommend the same for a few of you as well.

I received a Walmart MoneyCard over the weekend. I could not register the card as it has the wrong telephone number associated with it. Customer support barely speaks English and was most unhelpful. Today I received two more of these cards. I am going to contact the State for help. I believe this is a scam.

On 3/15/2019, over $975 was taken out of my account without my approval from Sprint Wireless. To date - my wife has sent several emails with the dispute information included and thus far there has not been a resolution. We are in desperate need of this money to survive. We are currently surviving off of my wife's paycheck that was deposited on the card and her money was taken off of the card.

I have used MoneyCard for years. I ran into a problem, called after 5 minutes verifying my information. Due to language barrier I was transferred to disputes. This time verification took longer. Verification requirements name, full address, city, state, phone number. If you to find a tempo they understand and they will still have you repeat information. After making it through was told they couldn’t help me. I need to call back. I asked for a supervisor. Fast forward 2 days supervisor calls at 8 at night, ask for verification. As I go through the process my son asks me a question. Next thing I hear, "Please call back when you are ready to speak to a customer service." Before I could respond was hung up on. They lost a loyal customer. To their customers service being the worst I have ever experienced.

This is the worst customer service experience I've ever had. I cannot speak with a live representative to report fraud on my CD and the number provided keeps telling me to call the number on the back of my card which there's only options to check my CD balance and to report my card lost or stolen. I'm livid. All I've been able to do is have my card closed. I am still out of over 500 dollars!!!

This card is a joke! I had a direct deposit put on this card March 1st. It has been put on hold since then!!! I have been told to send documents to verify who I am and my direct deposit slip! 6 times I have done this only to be told they haven't received them!! It's a scam!!! I will take legal action if this does not get taken care of soon! 24 days holding someone's payday is ridiculous!!! I would NEVER EVER recommend this card to anyone!!!

I have now received 3 separate Walmart Money cards in the mail that I didn't sign up for!! I looked on the website on the 'get a card' page and the information that is needed scares me into thinking someone has all of my personal information and that's how they signed me up for these cards. Has anyone else had this happen to them? I tried calling customer service and got someone that obviously is in another country and they didn't help me at all. They couldn't give me any information on how these cards were requested. I'm not really sure what to do about this issue.

Worse debit card I have ever had period! Walmart needs to do better. This is not stress free and it's almost impossible to talk to someone about your own money! I tried to make a online bank account so I deposit my money into that account. They ended up declining the account because they could not see my documents clearly and they requested for me to come into the back in person. That was on the 12th. I called the Walmart money card number. I was left on hold for 20 mins then they come to the phone and say it takes 3-5 business days to return my money. So 5 days go by and nothing. I called them on the 8th day and was told I would be getting my money back on the 22nd and still no money. It's the 22nd now. I called back now. They're saying it will be on the 24th - after I get my money back. I'm never using this card or any other Walmart card again - this is crazy.

I notice 2 chargers on my account that was unauthorized for $350 and I filed a dispute once and they denied it for not having a receipt from the merchant of credit. If it was unauthorized I don’t have that proof right and the merchant won't call me back period!!! So I put in another dispute. They block my card, charge $3 and waited for a week to get card. Had to do process over again. Still waiting but they put funds in my account then took it back out. I’m like WTF!!! I sent you all need now Ya'll extended it for WHAT!!! Hold time is horrible and I’m tired of repeating my information over again. Probably why I had unauthorized charges. Then I’m told I will get a call back in 1-4 hours. Nothing!!! Then I’m told 10 days and it say 7 on automated system then 45 days. I’m so pissed off???!!! I have this card for years. I want my funds put back NOW!!! Just giving me the runaround and not great customer services at all!!! I’m done with this card!

I be calling Walmart MoneyCard customer service for the past 24 hours..No can tell me how long we sit will be down for. You are unable to view account information or perform any transactions. I was told to log in through a computer that did not help. Now I have no way of getting funds and the customer service is disgusting to say the least... They never put a supervisor on the line... just a bunch of morons.

I added like $80 for a late Christmas present only to have a charge made in California to a Pizza Hut. I'm in Colorado, gluten-free vegan with serious digestive issues. I don't Ever go to Pizza Hut. Called about the $30. Fraudulent charge and after taking fees out they froze my account so now I couldn't even access what was left. Every time I called it's under investigation. I still can't fully log into my acct, the balance is zero. It was very difficult to deal with customer service.

They charge over $5 for a gift visa card. I put $500 in the card on 3/5 and two weeks later I've tried to register the card to use, and it looks like the value of card went down to .26. I went back to the store and informed them the situation. A supervisor said they can not fix this and ask me to call 800 Visa number which no one pick up and but you have to go through a cycle of voice recording. Looks like someone use my card, the card was with me whole time. The corporate office said there was a transaction of a lump sum for 499.74. They can't file an investigation since it was not registered and someone can use is a store location. Walmart is supporting this type of crime by not tightening their process in the gift card. I find this to be highly ripping off customers and their response is not appropriate. Don't buy a gift card, just give cash.

First of all I have very good credit and chose to use this card for online purchases and gas stations in an effort to protect from identity theft. First time I put more than enough money on the card to cover an online purchase. After two days of being declined and no help from the money card service people I ended up using my debit card from the bank. I added more money now several hundred dollars to the card and tried the same online purchase 90 days later and again declined for no reason. I decided to use the card locally for purchases so it got declined at the Walmart gas station then again inside Walmart store. So I paid again for the last purchase with my bank debit card.

This morning (3/19) I received my direct deposit. I WORK for Walmart... I go to check my card so I could send money to my mother, and my account has been "blocked and pending review". I have called the customer service line and after waiting for a representative, she tells me my account will be reviewed within four hours. That's great, but I need my money now. I have currently asked to speak with a manager and the rep said she was going to see if there was an available manager for me to talk to... I've been sitting on the phone for about fifteen minutes now waiting for a manager. I'm just not sure why this is happening to me... You would think they would not have an issue with a large direct deposit WALMART themselves as it is called the WALMART MONEYCARD. Granted, I know it is ran by Green Dot, but I am just so disappointed. I was hoping for a better experience.

I have had a Walmart MoneyCard for well over 6 years. I LOVED this card. It worked for well for all of my needs. In August, my son left for college. I ordered a second card so that I could quickly and easily get money to my son. I never received it. After calling several times for not receiving it, they reversed the second card fee and I ordered a whole new card, with two cardholders. I got these two cards in a timely manner. Then, in January, my original card expired. I still use the card, so there is a balance on it. They said they sent me a new card. I never received it. From February first until today, I have ordered 17 replacement cards and have not received a single one. Last week, they sent one via FedEx. I called and got the tracking number and called FedEx. FedEx verified that the package had been delivered to an address that I haven’t lived at for 4 years. So, I called Walmart MoneyCard and asked.

My husband has had this card for over 7 years with no issues. He had a fraudulent transaction made that nearly drained his account ONE DAY after his paycheck was direct deposited. It is so clearly obvious that it is fraud, being the only transaction in Waco Texas on a day that he used the card in central Oklahoma a couple hours prior to the Texas transaction was made. He was paid on 3/7 and the transaction was made on 3/8, dispute filed on 3/9 all of 2019. They told him it would take approximately 10 BUSINESS DAYS, however they denied the dispute in 5 business days.

Hi Julia,

Lost my card but never got my replacement yet almost 2 weeks now. It's the 13th day today they said 7-10 days. There’s no way we can access our money or withdraw it. They need to change this procedure. People gonna feed their family and pay bills you know. I hated that their customer service hotline is based outside US and representatives who don’t know what they’re doing. I wish there’s a hotline that’ll connect you to a US based customer service center or the bank directly. We’re talking about our money here. Why make it so hard for us.

On March 1st I tried to send my boyfriend $200.00 from my Walmart MoneyCard app. I typed in his phone number and immediately I got a response saying the money has been claimed. Then he gets a confirmation code to pick up the money. When he typed in the code, it says the money has been picked up. I called customer service and all they would say is "Sorry there is nothing we can do". Frustrated I called back asking who picked up the money or where did it go and they said to call Paypal.

I use my MoneyCard to pay bills but Walmart MoneyCard declines my bills when I have the money to pay. By them not releasing my funds, has made my credit worse with late payments and cost me more than $150 in late fees. One of credit cards I was paying using this card, took away all my credit limit due to Walmart MoneyCard not paying them my payment. I am way more stressed and depressed because this card has ruining my finances & credit. I have little to no income and it has cost me a great deal of money I don't have. I have used this card in the past and it was not bad. It is extremely bad now. On top of all my financial losses, they still charge me $5 a month. No one at customer service helped me. I never write reviews but this card has cost me so much pain and financial hardship.

If you are using this direct deposit DON'T. 1st let me say, I have no issues with overseas call centers, everyone needs a job. But when I call customer service and I speak with someone who has no idea what I'm saying, nor when they were respond do I understand what they're saying, the language barrier becomes a major problem. Especially when this is regarding large sums of money that is being directly deposited to this card. If you're looking for a casual prepaid card to put money on for small things, it's not so bad, but if you are using this for direct deposit or anything of a serious financial situation please go to a bank.

I can not get anyone to call me back. No help. Money is frozen and no one will help. All I want to do is talk to someone about my OWN money. I wish I could get someone who understands what I’m saying. 3 emails and hours on hold for nothing.

On Feb 3rd, I called Walmart money card to report unauthorized use of my card, they promised to send me a replacement 7-10 days, mid February I called back because I didn’t receive card. They promised to send me a second replacement. At this moment my account had a balance of $217. On Feb 27th, the day I was suppose to receive my second replacement, IRS made a big deposited of my taxes, Walmart immediately blocked my account. I called and spoke to a representative, they advise me to upload a picture of my driver's license online. I tried, but was unable to because I don’t have the 16 digit card number. Tried calling them back, my social was entered, but they automated would say "Your account is blocked and can’t speak to a representative until DL is uploaded, goodbye" couldn’t get through whatsoever.

I had my job do direct deposit. First deposit went well. Second deposit, they froze and still have my money. $636.36. I call and can't speak to no one. They closed my account and say that I can't open another one. All automated. No one to speak to. Can someone help me get my money back? Any kind of advice would be great.

My account was blocked due to having my payroll direct deposited. When I called to find out why, I was on hold for 45 mins waiting on a "customer service representative". The rep couldn't give ANY information whatsoever. When I asked to speak to someone that could tell me what was going on, I was told there wasn't anyone and that there was nothing they could do. It's not that I needed to access my payroll but any of the money that was already there was frozen also. I am not happy.

I have had this card for years! It use to work flawlessly, no issues the first two years. Then came the end of 2018 and I started having issues moving money from my vault to my account. Call customer service and you get someone that literally can barely speak English. They say they have no American representation to transfer to. So you have to fight to understand the bs they are telling you too. I mean the customer service with this card is the WORST I'VE EVER DEALT WITH.

I just started a new job and had to use direct deposit. All I had was my Walmart MoneyCard that I’ve been paying bills with for the past 2 years. So I set it up and was eager to get my first two week paycheck! It says I’m blocked from my account on March 7th. I keep calling each time waiting over an hour to speak to someone who could care less about this! I have a special needs daughter and they won’t give me my paycheck. I busted my ** cleaning people’s houses every day 59 hours on my paycheck and I can’t even pay my rent! I hope you hear me clearly Walmart:

I have been trying to get a disputed entry credited to my Walmart MoneyCard. A scam that took $35.64 from my account on February 3, 2019 has yet to be resolved. I spoke with the fraud department, and I've yet to receive a denial letter, and obviously the scam was not properly investigated. The transaction code in question is **. This has been a scam transaction since 2014. Hopefully Green Dot will eventually resolve this transaction, and give me back my money.

Updated on 05/07/2019: Runnnnnnnnn from this company!!! Best advice I can give you!!! I'm contacting BBB and a lawyer on this company... I've given y'all too much time to give me my money back, that was stolen from me... back in February. Can't never get a right answer from y'all!!! No one seems to understand English. They hang up or transfer to a bogus line... Enough is enough!!! Y'all only given me a portion of my money... which took 45 days. When I contacted y'all to inform you, it's like you making me wait another 45 days... That's some BS!!! I want and need my money now!!!!

DO NOT BUY!!! They will keep your money on their card and not allow you to get cash back or any online purchases. 877 # says I didn't give correct personal info which is BS. Maybe your information on me is wrong cause I answered all of her questions correct. This is Bs to me anyways because so much personal information should not be necessary for a damn prepay Walmart credit card. It's Walmart! I am pissed cause I put money on card to not carry around my income tax money. I lost all other credit cards since I will be a newly divorcee. I would have never purchased this card period if I knew that they would deny me telling me personal info wasn't correct, and now holding my money on this card can only purchase in store, no online, or get any money off. STAY AWAY!!!

Card was stolen. Been calling trying to get replacement card. Sent them the documents they requested to get new card but absolutely refused to send one after I still had funds on stolen card. So that being said they stole my remaining funds cause they will not send out a replacement card. I will be contacting Better Business Bureau.

I have had a Walmart MoneyCard for years. Today they decided to add a 200 “pre-authorization” to a transaction I have made every two weeks for the last year. They claimed it was from the merchant's end but after talking to the merchant, it was 100% Walmart, which the associate finally admitted. Now they are holding 200 for two weeks for a furniture bill mind you. Not a gas station or hotel or anything in which I could incur extra charges. I am finished with Walmart and will never use their services again.

This company provides horrible customer service. I used my card for a hotel room deposit on 2/28/2019 and I checked out the next day and they are still holding the security deposit. The hotel even confirmed that the money was released, and that it was my bank holding the funds. I called customer service and the rep told me I needed to wait 2 weeks to get my funds back and that a manager will call me back in four hours. I never received that call. This is one of many problems that I have had with this company. I would not recommend this card to ANYONE.

Updated on 03/12/2019: I wrote a review on 3-8-19 about Walmart Money Card holding funds that were released back to them from the merchant. As of this post, they have not put the money back on my account. Today I was served an eviction notice that says I need to leave the premises in 10 days, due to non-payment of rent. I have gone above and beyond what needed to be done for these funds to be released. I went back to the merchant and sat with them while they contacted Walmart MoneyCard, for the second time, to tell them the charges had already been paid by the landlord and that the pending charges should be released. They still refused. The only thing that they say is that there is nothing they can due because the charges are pending.

Updated on 04/09/2019: Crappy Customer Service - based in Philippines. BEWARE! Do not direct deposit your money from employment onto a Walmart MoneyCard or Greendot card - do your research as this company which is one in the same is blocking people from accessing their funds. My husband & I had a deposit of $1,932.21 deposited on March 08th 2019. We have been asked to send picture of our driver's license to verify our identity, which we did. It’s now April 10th 2019 and they still have our money blocked. The balance is now $10 less, because they pulled a $5 maintenance fee on March 09th 2019 and another $5 on April 09th 2019 claiming account maintenance fee, for an account they blocked. This company are corporate thieves. Stay Clear of them or lose your hard earned money.

My card was charged from a company called Google Domain and once I spoke with Google they have no account for me and show no history of an account being charged. I have spoken to several associate of Walmart Money one that can speak good English and understand what I am saying. I keep getting transfer and transfer everyone passing the responsibility to someone and dropping the ball. I want my money back and will never use these cards again.

So I have had the card for years, just as a back up, never used too much. Recently, I was reimbursed money for a concert that had been cancelled. Funds are back in my account, and not even 24 hrs later I go to withdrawal the funds. I check the app after being told I did not have enough funds, which I knew I did, and found that a company called “Fitness Confidence” out of Michigan had fraudulently taken all the funds I had just received. After waiting on hold for upwards of an hour, immediately being disconnected, then repeating the process, I was told it would take up to 10 days for the investigation.

I have have had this card for a number of years. This year on February 19th, 2019 I called with a dispute of a transaction. I explained to them the situation. Always that my income tax refund was going to be direct deposited into this account. And if I would be able to get to it. The woman "who I could hardly understand" stated that I would be able to retrieve my cash. Here it is March 6, 2019 and I'm not able to retrieve cash, account has been blocked and I have not been able to get thru to customer service since my last interaction with them. No money, can't pay bills and sit on hold for hours. REALLY!! Shame on this company.

Found 2 unauthorized charges on my account today and tried calling the number. Spent 30 minutes on the phone only to be hung up on as soon as they picked up. Called back again and spent another 30 minutes on hold and finally got someone only for them to tell me that they can't do anything and transferred me to another department for me to be on hold for another 40 minutes with no one answering. Have had them since August and before that for several years. One charge is for a atm balance check. Never use that since I have the app. The other is for a transaction today but haven't used the card for a couple of days. The app shows a pending charge but the service rep said there was no pending showing on my account. I've got a deposit coming in tonight. Will be getting my money off the card immediately when it hits and then closing it out since I can't get any info from them for not picking up.

No problems for nearly two years. Decide to use this card for my tax return this year. My account is blocked after getting my taxes direct deposited this morning. I need my funds ASAP to avoid eviction! I have a small child to take care of. This is absolutely insane. Fix my account ASAP!!

I lost my Walmart MoneyCard today. I just loaded it with $800. I called the number to report it lost. I put my social security number in. I was told I had 2 cards (I only use one). I was asked for the last four digits of the card number. I don't have it. I lost it. I was then told by the recording to call back when I have the number. I really need that money and there is no email, no live support. I have no idea what to do at this point. I am at a complete loss. Any ideas, please email me at **. Thanks.

I called the customer service to change my address since that option was blocked on the online account management portion. There is a two step verification process before I can access my account online, still because of security reasons they claim I am unable to change my address online. I needed to call customer service. I called customer service who told me that because of security reasons I needed to take a picture of my drivers license and a current bill in my house that shows my new address and email it to them, an account manager would review my request and decide if one my address would be charged on my account and if a new card would be sent to me. This process could take up to two weeks. I called multiple time to check the status of my request and the customer service representatives hung up on me multiple times.

My income tax refund was deposited to my card on 2/27/19. I have been calling since then to get someone on the phone to find out why my account was blocked. Today I have been holding for one hour and 15 minutes. Last week, I held for over an hour each day only to be hung up on.

Got my refund on the 27th. Have not been able to get my funds because I need to reset my pin number. Ok. I have downloaded the app and went on the website and it still will not let me get my money. What do I need to do. I NEED MY MONEY.

We called to find our money. IRS says they sent it to Metabank. Metabank sent to you on the 22nd. We have given a trace number to your customer service reps and been told we will have to wait 48 hours. 48 hours is unacceptable. You make a mistake cant find my money and I have to wait. Called 4 different times to speak with a supervisor and was hung up on all 4 times. I will be filing a formal complaint with the IRS. I will also make sure I tell everyone who will listen NOT to trust you with their deposits. Just a hunch of thieves in my opinion. 48 hours to TRACK something you have the number for is ridiculous and not at all good customer service.

I have been satisfied with my card but changing my address, which should be simple, has turned out to be impossible. These folks need to pay attention and update their archaic system. Don't give me the line of bull that it's all about security!!! Your obfuscation and unwillingness to help are baloney!!

My card was reported lost/ stolen. When I called to check on the status of my new card arriving that operator canceled my card. After a long time of using this card. When my replacement card arrived I learned that my account was closed. At which point I had a payroll check deposited on the card which I never received. This was back in July 2018. Where's my money. Now l am looking for a legal approach to solving this problem.

My card expired February 2, 2019. They so called tried to send me replacement cards but the cards kept returning back to them. I checked my address online and called to verify my address. It’s March 1, 2019 and I still haven’t received my card. My last call to them was on February 27, 2019 to let them know it still hasn’t showed up. The so called supervisor said he will send it with FedEx. I asked to have a tracking number so I can see what’s the problem. He said I can’t have it for security purpose. I wanted to call and check to see if they sent my card and they will not answer any of my calls. They keep directing me to IRS refund status stuff. I have money on my card that I need and from the sounds of it I can’t get it at all. They are robbing me. I can’t even see if they are sending the card or not. It says error every time I pull it up. I tried calling about it and they won’t answer my calls. I just want my card or the money.

Walmart advertises that loading your taxes on the prepaid Wal-Mart MoneyCard is faster and easier. My money was supposed to be deposited 3 days ago and I have yet to receive it. I had to do some research because nobody seems to know where the money went but the max limit that can be loaded onto the card is $2999. If your tax refund exceeds that then they will not post that money to your account. I will never again use the Wal-Mart MoneyCard.

I am currently awaiting an unresolved issue for now going on 4 days. I have spoken to other several different people who are unable to help me. I am a father of two and unable to access my funds and get told they have no answers. I am becoming more frustrated and no one is calling nor fixing this issue. Please I am begging. Help me for the sake of my children.

I had my refund deposited into this MoneyCard and when I activated it... Of course it asked for a pin, which I provided. Now so have no access to my money because everywhere I go my PIN is “incorrect.” (Which is not btw) I go online and it tells me to change my pin on the Walmart MoneyCard APP. I download it and nothing there on how to change it. I call customer service and like always I barely understand what they are saying... I keep being told to go on the app. I CAN'T CHANGE THE PIN ON THE APP!! It’s so frustrating having to need money, have some but not being able to access it.

I have been getting my check direct deposited for about a year now with no problem but now that my refund is being deposited into this account Walmart I’m having issues with them releasing my money! They keep saying it’s IRS issues but it’s not if they sent it to my bank! I am very disappointed in this and will close my account immediately once I get my money! This is a complete joke! Do NOT use this bank for large sum of money being deposited!

Before I got my refund my card worked perfect. The day I got my refund they locked my card when I tried to use atm. I need my money to pay rent today and I cannot access my card. Also my work check will be coming to the card. I've waited business days after sending pictures of my ID. They should have reviewed it by now. I have to feed my kids. This has to be illegal and unacceptable and I will be taking legal action if I don't get my money. Please help me. I am homeless and have no other way to eat.

I’m absolutely angry and bewildered at the fact I got my tax advance through this company. I accidentally put my password in too many times and locked my account. I sat on the phone with customer service for EIGHT hours while at work only to be told corporate would contact me tomorrow. I’ve heard nothing back at all and spent another 3 hours on the phone today just to hear from no one. I have no access to my money that I worked for and I can’t even get a response. I will never use this service again!!

I called today about unauthorized use of my card and was there was nothing they could do because I don't remember my phone number from 3 years ago. I could see a birth date or ss#, but a phone #. So I guess I'll just have to let my account stay hacked because I can't remember a 3 year old phone number. Are you for real. I guess you don't want me as a customer. I will not continue to be hacked.

Tax refund was loaded to my card and now it's blocked. I have kids to feed and bills to pay and I can't get my money. Can someone please tell me what to do? I called the number on card. On hold 4 hours. Nothing. I want my money back ASAP.

I've had Walmart MoneyCard for months, but my tax refund was deposited on my card and I got an email saying to verify my identity, I sent a picture of my DL on the Walmart website, just for them to email me back hours later saying my card was blocked!! Every time I call the number on the back of the card I can not get through to any live human!! I had money on this card that was not my tax refund! I called the IRS and they said there is nothing they can do! Walmart MoneyCard and Green Dot Bank is literally keeping a lot of money from me! I emailed Walmart MoneyCard but surprise no email back!! I am so fed up. I just want my money!!!

Got my paycheck. Went to do some shopping at Walmart for things I needed. Get to check out and it says I can't use my card. Atm says card is restricted. I need my money now. I'm still on hold and it's been two hours.

Been with them for over a year, all of a sudden without warning they locked my account because of a policy change without letting me know. I have tried to get a personalized card from them several times. Not of them made it to me and now I'm on hold for over 2 and a half hours and still no access to my hard earned money or to my account to do another address change. Do not use this service.

On Feb 17, 2019, my husband called Walmart MoneyCard to dispute a transaction on his account and his card was block and he has no access to his money and we are unable to pay bills and buy groceries. He has called the 1-877-937-7537 everyday since, several times a day and each time, and his calls have gone unanswered, he is unable to speak to a customer services person. He was on hold up to 2 hours, his calls get dropped and he calls back and on hold for another 2 hours. He is unable to resolve the issue by calling so he used the Help button on the website and sent three emails and he has not received a response. I also have the Walmart prepaid card and when I call for my account, I assisted within 10 minutes of my call. We are frustrated and we don't know what to do at this point to resolve this issue. Thank you.

My tax refund was sent to my card 2 days ago and still no signs of my money. I have bills and children. Somebody need to give me my money or I will be getting my lawyer and sue GREEN DOT and WALMART. Please contact me ASAP.

Getting this card has been a nightmare! I just spent over 1 hour on hold (I finally hung up) to figure out why my purchase was declined when there is over $4000.00 on the card! This is the 3rd time in a week this has happened! They won't mail your personalized card to a PO box so you never receive it, so the only thing you can do is make in store purchases. If you request a new personalized card they shut off the temporary card and you have no access to your money!! You can't withdrawal from an atm...you are basically screwed! Their customer service sucks, most of the time they just hang up on you!

I tried to change my address online but you would have to contact customer service to update a your address for the first time which was understandable. I emailed my documents for security purposes as advised. And not only have I not received my card in three weeks but I’m still getting the runaround and long holds from the customer service reps advising to wait additional business days past the days of the required (2 business days review) by their “back office team.” It should not take this long for a debit card. I’m about to close the account and switch my funds over to my other bank account. I would advise to not even bother getting this card. It’s a massive headache waiting to happen.

My account was blocked and I couldn't use my money. I tried multiple times to get this fixed and gave up for a while. After trying again and having to send in multiple documents, we got it fixed. Took a long time and some persistent calling, but they fixed it!

I purchased the card for someone when I saw in Walmart store that they charge only 1$. After coming to home I found that there is a fine print of 5$ per charged to the person who is received the card. I decided to return the card. Standing in Walmart for about half hour I found that they cannot return the card even with the receipt and original packing of the card.

I had my taxes sent on this card. I cannot access it because I forgot my pin. SO I downloaded the app to change my pin. Under ACCOUNTS there's supposed to be a "manage money app", however, this is not showing and I downloaded it on both an android and iPhone. THey said I can open a case that would take 24 hours. The following day still NO AVAIL, even though they promised the pin could be reset in 24 hrs. THey asked me to wait yet another 24 hours after I spoke to a manager and threatened to have my lawyer on this case. This is completely unfair. Not to mention they blocked my card after "unusual spending patterns" when the card is brand new. I need access to my money ASAP. If a representative could follow up that would be greatly appreciated. I called the back of card number already and this is STILL what I have to deal with.

Notice unauthorized transactions on my account on February the 10th. I immediately call to let them know someone was using my card. The rep was not very good or knowledgeable about the situation. She started the dispute. Went through the entire process to find that she was disputing the correct retailer but on the incorrect date. So she said I would have to wait until transaction for those items to post before I can file a dispute. So I call back the following day. Did my dispute for those transactions on the 10th. I call back in a few days to get the status of my dispute and was told that I had two disputes. That the first dispute were my charges and I was trying to dispute them so they denied both claims. Call back and explained to the rep that I was only disputing charges from the 10th and that their rep had messed up the dispute. I was only disputed charges from the 10th.

I have my tax return deposited onto my Walmart Moneycard, which I use very often. I checked my card balance and it states the card is blocked, I've been calling different numbers for hours now... @Greendot Bank. I need my funds. I can't believe this, very disappointing.

I am very frustrated. Coming from a low income home, it is very hard to justify these actions. I am currently using the temporary card I was provided, I sent for a new official card and it was never received, so I continue to use the temp card. My taxes were deposited to the card and Green Dot bank which is the bank for Walmart MoneyCard automatically flagged my account and blocked it. I have called customer support at 877 937 4098 now 3 times and I have screenshots showing 2 hours wait time only to be hung up on. I am very very upset and need assistance.

I just got my card about a month ago. Well I had some funds deposited into my account and almost immediately my account was blocked. All my funds and my check goes to that card. I've tried calling the customer service and have Ben on hold for up to 3 hours and then it cuts off. I'm so disappointed with this card service!

I tried to purchase some coins on a Facebook app that was blocked. It has been on my transaction account as pending for 12 days. I have called customer service atleast 8 times and they give me NO answers. I ask simple questions and get no answers and can't even understand them when they do reply. This has been the worst customer service experience ever and trust me I've had some bad ones!

I am seeing a lot of people talk about what I am about to complain about. I just got my tax refund early this morning and my card was blocked. I called the customer service hotline which was no help at all claiming that there was suspicious activity and it would take two business days to check out and I had to send my ID. I have sent my ID 12 times and I keep receiving an email that it is not legible. It's very clear and legible. I called like 5 times, this is frustrating. I have things to do for me and my children like moving into my new place. They gave another option which would take 5 business days. This is NOT ACCEPTABLE. I WILL NEVER USE THIS CARD AGAIN AFTER THIS IS RESOLVED!!!

I also like some thought it would be a good idea to get my income tax deposit on this card. WORST MISTAKE!!! IRS site says money has been deposited and no money to be found. I will never do it again. Stick to a traditional bank. They advertise that you get your deposits quicker but I don’t see this happening. This is already a nightmare.

The only reason I chose this card in the first place is because when you walk into Walmart there is a HUGE YELLOW sign saying you can receive your tax refund on this card. Calling the number on the back of the card is a waste of time. The agents must not be able to understand English very well because they typed my address incorrect and got my hard copy card sent back, The same one they assured me would make it to me with no worries!!! So now when I try and call to speak to a agent they say the city and ZIP code that I am telling them is different than what they have on file so they cannot help me since my ID verification cannot be verified. And that they will NOT transfer me to a manager or supervisor!!

Do not used this card. They are crooks holding on to people money. I received both my tax refund and paycheck on Green Dot. Now they are holding my money bc of a suspicious activity. I try several times to get in contact with a "specialist." No answer. I have my rent and car note to pay. No gas or food because my card is block. They send you a link to upload documents that link. Do not work. I work hard for my money. Once this is done I will not BE USING GREEN DOT ANYMORE.

Well I decided to put my tax refund on Walmart MoneyCard cause of their get your deposit faster false advertising. I still haven't received my tax refund which the IRS gave me a date which is the 27th 9943 dollars. I haven't received from it and coming from a hard working man Walmart should be ashamed of they self for linking up with a scamming company screwing people out they hard earned money. Something needs to be done about Green Dot being allowed to scam people for years and get away with it. I wanna know where my tax refund is. Customer service is bad. it's always a person from another country. I'm a very pissed off person about my tax refund.

The customer service agent I was speaking with, hung up the phone when I asked to speak with a supervisor. I don't have access to MY money until I receive the second card they are sending because the first one never came. Then there's a 15 dollar fee to have it expedited. DO NOT USE THIS CARD FOR DIRECT DEPOSIT.

Out of nowhere, 3 transactions in a different State were charged to my account. Until this day I do not know how. I wrote them about it, they eventually credited my account. The letter I received from them did not explain what happened, and why it happened. When I spoke with a representative, she acted/assumed that I had given my card, password and everything away...NOT TRUE. I am still totally confused about how these charges were made. Anyway, after they credited my money back, the same thing happened the very next day after they put back the funds? This time, my claim was denied? I am so disturbed by this because I don't work, or have any consistent income. I just turned 60 years old in January. Unbelievable. So come to find out, these type of cards are designed to rip you off! No fraud protection or anything. You're just another consumer being capitalized on.

I am still waiting on MY MONEY. Can't seem to get help. It's sorry, over a year ago Walmart MoneyCard deposited my payroll into someone else's card. CAN SOMEONE PLEASE HELP ME, it's been too long. I've waited, why haven't I been given my hard earned money?

Right before my taxes were set to deposit, Walmart MoneyCard put a block on my account. I've been on hold for hours several times and each time have been hung up on, does anyone know the email to send your documents to, to verify your identity? Please contact me if so.

Went to check my account balance this morning. Message popped up that my account has been locked. Called right away at 630 Arizona time. As we speak I am still on hold at 12:45 pm. No one will help me, I can't remain on hold all day long.

I gave my address through the automated system for my second card and instead of putting B it put D. I never received my personalized card and all 3 times I called they telling me they sent it even after I verify my address and tell them my apartment letter. Today was my fifth time calling now because their system is messed up I have to send in a copy of light bill or driver’s license and wait 2 days and still have to wait 7 to 10 business days after that for my card. So I asked can I have my card expedited and fee waived since it's their fault and I couldn't receive no kind of help. All they did was apologize for the inconvenience which was **.

This card is trash. The people that work in their call center are rude and untrained. Every time I load money to my card funds come up missing. I've called three times today and have been hung up on THREE TIMES! I'm so over this and want my money back. I will never use this card again!

My family and I have been homeless for a few years now. We have been using Wal-Mart MoneyCard since before losing everything we had and we love the card. Getting kicked from one place to another requires changing addresses. Which we have been able to do with no issues until recently. Now it's required I have to show a utility bill. Homeless people do not have utility bills. Tried to explain this and they can't seem to comprehend. Guess no one can unless they end up living this way as well. Yes, I still work and have direct deposits. We rely heavily on this card and the account with it. All I'm asking for is a simple change of address and a new card issued.

Updated on 02/26/2019: For the last 3 years I have used the Walmart MoneyCard as my primary bank account. My check gets direct deposited to this account. Seven days ago I swiped my card to pay Dentist for services rendered (over four thousand dollars). My card was declined! I go online and see that my balance is twice what I need to pay bill. There is a note on my account (frozen). I am suppose to go to secure site and download my I.D. The site will not let me download my I.D. It has been seven day. I have not heard anything from Walmart. I don't know what to do. I have called a consumer 50 times. I have emailed Walmart 3 times every day. Please help me. Does anyone have any ideas.