Walmart MoneyCard Reviews

Good program, nice and convenient. I just wish the cash back rewards with Walmart were better. It is nice to be able to pay bills online and with this card it needs to offer more convenient way to earn cash back and load it on the card.

I like that you text my phone when and where the card is used! The mobile app is very helpful as to your balance and transactions. I like I can use it to pay bills and for purchases. Would recommend it.

I love using this card! No overdraft fees. No hassles. It’s just a great card to have for direct deposits and everything else. Loading money is easy and fast. I would recommend this card to everyone in my family plus I get my paycheck 2 days earlier!!!

While using my card at Walmart it wouldn't accept it at first and then the cashier swiped it again and then charged me cash so I paid for my items twice. I tried to get this corrected at Walmart and no one would fix the problem.

I love this card. I get my paycheck on it. When I shop at Walmart I earn cash back. I love that it is accepted anywhere, and that it acts like a checking account. I can also set up reoccuring payments on some of my accounts. Not all prepaid cards do this.

I was this card could be used on cash app. Ask a bank card.... But all in all a great card. Been having it about 2 and half years now And it's easy to move money around and pay bills. Just wish it could be asset to Cash app.

I enjoyed the card, especially the app which allows me to have access to all my transactions and money. I like how I can transfer money into the vault to save. What I don't like is not being able to change my address. I recently moved and will have to cancel the card because I don't want my old address on this card.

I love my card for my check deposits.. Just wish it would go on 2 days early not 1.. Hey I'm not complaining though.. Only down fall is the minimum deposit amount.. I don't think there should be a minimum amount.

On the 2nd of this month my fiance had his lump sum pension direct deposited $37778. Not aware there was a limit on how much direct deposit could be made. We have been blocked from the account told to send pics of ID and receipt of direct deposit. Had the company send their bank statement, sent the ID pics and have had to do this 4 freaking times. Spoke to someone Monday evening. Told us the block would be off Tues. That they had received and started reviewing on the 4th and a review took 2 business days. We have called and emailed several times since this started and always being blown off and always told 2 more days.

I love my card (I actually have two). I use one for paying bills and one for fun funds. I would love to see a combined online account where I can see both card balances and transfer funds between accounts easily. This would be so awesome! My only complaint is the monthly deposit amount is high in order to waive the fee. $1,000 is a little steep. I think $500 would be more reasonable.

Walmart MoneyCard is okay and also convenient. But there are so many fees attached. 1.You can't put less than 20.00 on your card. 2. There is a 3.00 fee to put the money on the card. 3. Then there is a 5.00 monthly fee. 4. You're charged 2.95 for each ATM withdrawal. 5. In order to have the monthly fee cancelled you have to make a monthly recurring payment of a thousand dollars or more.???

The first time I ever transferred money from my personal savings account to my Walmart MoneyCard account. I had to pay $3 for every transaction made, they suspended my Walmart money account in a week asking for prove of transaction which I did. Then they said my drivers driver's license was invalid. It's been one excuse to another from their side and my $5045 is still being held in their custody.

I must first start out by stating that all phone numbers to Wal-Mart MoneyCard are not to the United States. The one and only number 866-652-4611 you must know the party's extension to speak to a Corporate Resolution Specialists. I have spent more time on the phone with 877-937-4098, the Philippines speaking with what are called specialists. I have also spoken with Jason in Corporate Resolutions only to find he can't tell the truth either. I found an article today on ConsumerAffairs reading about hacked accounts and getting your money returned through Wal-Mart Money Card and Green Dot Corporation. What I found was so upsetting, quite frankly disgusting.

I have a great experience while having my Wal-Mart MoneyCard. I get paid early and I've never had any issues. I would recommend this card to anyone who doesn't want to deal with a regular bank. The version I have gives me my monthly fee back because I deposit a large enough sum every month.

I love my Walmart card. I never have any issues using my card for purchases or paying things online. Loading is very easy. My direct deposit it is there each pay period. I even receive it two days early as promised. Never have I had any issues.

Love the card. Easy to use. Get paid a day earlier. Easy to load money. Small fee to withdraw. All in all very happy with card. Only thing would change is having more ATM closer to me. Loved I can order personalized card with name.

I am happy with using the card and having my account. I like the ease of use on the website and app. I like using the bill pay service. I like the fact that I can transfer money to the account as I need to. I wish Green Dot worked with more sources though such as Stash Investing.

The benefit of using this card is obviously the convenience. Because most of us go into a Wal Mart almost every day. And it's a wonderful relationship at first. Until you have any type of issue, or problem with the card. Then the reality hits you square in the face. Green Dot Bank has absolutely no customer service support. "Send us your money, and shut up," should be the company slogan. Or I should say, is the company slogan. So if you enjoy spending quality time pushing endless buttons on an automated answering system, trying to talk to a person, then by all means, do business with the Green Dot Banking System. (Spoiler Alert, you will never talk to an actual person using the customer service numbers plastered all over the internet.)

For the most part I like my Walmart money debit card. The only improvement I ask for is to have the cards include a chip on them like most debit cards. The card would be more secure this way, would be less likely to be duplicated, and would be accepted at more merchants/businesses.

My card has been broken for months and I have NO WAY of ordering a replacement card. No human to talk to with the phone number provided, no option for ordering a new card!! Other than that, I've been pleased with the use of your service.

I've been using this card for several months now. The only thing that I would ask for would be to make them "chip" cards, like other credit and debit cards have, for added security. And make it free to load cash onto the card at Walmart.

I love the cash back and the discounts on fuel. The direct deposit is awesome as well. It is nice to have the security of knowing my funds are in the account when they are supposed to be. Also I enjoy the updates when purchases are made.

I always use Walmart MoneyCard and deposit money onto my account and never have I had a problem but recently they blocked my account and I cannot access my money at all. They asked me to send them proof of deposit so I did, but it has been two weeks and it's still blocked. Every time I call they say to wait two business days. First person I talked to said it would take 4 hours for the review to go through until I can access my account. This makes me so angry! I need that money to help pay for bills and rent. They do not and will not help you. I can't access my account or my money. This is ridiculous!!

My card is very hard to use. The strip does not read in card machines. It broke in half and i had to tape after only a few months. The app and the direct deposit is awesome but the card itself is not so good. When I finally got a hold of customer service I could not change my address to get a new card and I understood maybe 20 words in a 30 minute conversation and ended up hanging up. I love the app and how simple it is to use but I have a broken card and no way to get another.

I have had this card for 6 years now. I absolutely love it. If you're looking for a prepaid that won't cost you a bunch of fees and is accepted everywhere. Then this is the one for you. I love direct depositing my work checks and getting them sometimes 3 days early.

I love using the Walmart MoneyCard, easy to use and has great benefits such as early direct deposit! The app is easy to use and gives daily updates to my account balance and the cash back tracker is amazing as well.

We love our Walmart Money Card! It is so easy to set up and use. I love that I can check my balance, view my transactions, and get cash back and monitor all of it on one app. The money vault is also a nice bonus to have to save money and possible win more. All around easy to use card and widely excepted. I even use it to pay my credit card payments and other bills! It's perfect to have and convenient to use. I highly recommend this to others to just have another prepaid debit card but one that will work for you and then some!

I am so pleased with my Walmart money card. The only thing I would change is the fact that you have to have a laptop or computer to move money from savings. I think it would be better if you could do this on the app. Other than that I am completely happy with my Walmart card.

I have enjoyed using the Wal-Mart card. It has come in handy when I have needed to transfer funds to my children who also have Wal-Mart cards. I also like the stash/unstash in the app. I would recommend the card to anyone and their family as well as friends.

Customer support is bad, fees coming & going - even at Walmart Money Centers. Will be switching to a card with better benefits and less fees soon (actively looking for a new card/bank & will avoid all Green Dot/Walmart associations).

I have had a couple Walmart money cards over the last few years and for the most part, it's great. However getting cash out is a pain in the butt! $100 max each transaction.... Very frustrating, otherwise I have to pay a $4 fee to get out more than $100 at a time, which I also think is ridiculous! Please fix this!!

They take too long to do direct deposit. My job does it a day earlier and they wait till they want to do it and I barely do refunds but I have to. They take long to refund the money and too long to investigate a dispute.

I have been using the Walmart debit card for over 12 years now. I will never have a bank account again. This is so convenient and easy, that I not only have 1 card but 2. I absolutely love Walmart MoneyCard!

I have 2 black cards on the same account and it's easy for me and my husband to share money. I originally got it when was driving truck over the road. We have the card for several years and has worked for us.

I have had a lot of issues transferring money from the vault to my checking account. I have also had a lot of issues getting the app to load in general. I have had times when it takes up to an hour for my money to move from the vault to my checking. Overall it has been nothing but issues since I got my card.

Honestly, this is the worst experience I've had with any reloadable card. They refused to deposit my federal tax refund into my account (despite my state refund being deposited with no problems). Because of this stupidity, I had to wait 10 weeks for the IRS to review me for fraud because Green Dot refused to accept my federal refund. And now that the IRS is finally attempting to send my refund to be deposited for the second time, Green Dot is still refusing to deposit my refund onto my card. The IRS reports that they sent it to the bank, I know my account info I provided is correct, but Green Dot customer service has no clue what I'm talking about when I called to figure out what's going on. I suppose I really shouldn't expect anything differently from businesses who associate themselves with Wal-Mart.

If I could give them negative stars, then I would. I have been hung up on and talked over from the horror of customer service. I bought a card and my husband had his direct deposit sent to it. They then blocked my card. I have called and called and emailed and emailed. I have sent in the documents over 20 times!! I’ve sent it to verifymydocs@greendot.com. Verifymydoc@greendotcorporation.com and to the MoneyCard. This money is all we have and they are holding it hostage! I’ve asked for a supervisor several times and I get there’s no one else to talk to or I can have them give you a call back. I want a supervisor now!

Walmart MoneyCard placed a block on my account, l called customer service on 05/03/2019, spoke to a representative and then send the requested information via email to them (who verified all documents were received). I placed a call on 05/06/2019 asking why I still don't have my payroll. Now they say they did not receive the documents and I have to resend. It has been approximately a week and I can't get angry because I am too grief struck about how am I going to pay for my medications and medical supplies. I have already missed 2 days of my medication. Do anybody know a legal way to obtain the funds, if they are held illegally?

I don't even know where to begin; I am upset, confused and at loss of words. I feel betrayed! on 04/19/19 in the early AM hours my D.D. hits my account. That Friday morning I go to my morning "day" job as normal; 6 AM - 2:30 PM. Then, in the afternoon as normal I go to my 2nd job at Wal-Mart from 4 PM - 11 PM. I didn't have an opportunity to look into my account until that next morning on 04/20/19 when I attempted a purchase at Wal-Mart; card declined on simple $30+ transaction. I was baffled as to my knowledge I just got paid. WalMart MoneyCard website account activity indicated on 04/19/19 their was multiple withdrawals made in Los Angeles. How! when I'm at work. I submitted written dispute and MAILED as requested per protocol. I was denied without reason. WALMART DENIED! my dispute, HOW!

I decided to buy a Walmart prepaid card at the store. I loaded up every time I wanted to use it no problem. Then I seen they advertise that you can get paid 2 days sooner. I decided to give it chance I went to my employer Amazon gave them all the routing and account info. They later did a penny test. I thought okay great everything going swimmingly.

Every time I call and need help, the people are rude, we're struggling through a thick language barrier, and my problems are NEVER resolved. This is the worst bank I've ever had as far as customer service. Guess that's what you get when you're cheap and can't pay for Americans to help Americans. Never have these problems with other well established corporations.

I am so mad about the experience I have had with the Mobile Deposit function on the app. I have used the MoneyCard for months and have never had an issue until I tried to deposit my paycheck with mobile deposit. I understand that the site states "may take 1-5 business days for check to clear", however I deposited the check on May 1st and customer service told me I would not receive my money until May 8th. I called and called asking to speak to a supervisor. I have left a call back number multiple times and have still not received a call back.

This has got to be against some code of conduct or something. To keep it simple I had an account with Walmart MoneyCard and they closed the account due to it having a problem with a transaction. It's been a month and something, and I've been given the runaround with this so called (send my information thing). I sent an email of my information to them at rr@greendot.com since this thing happened around April 1st and it is now May 4th 2019. They have given me the runaround. First it was, "We didnt receive your information" when I sent it to them. Then it was, "you need a specific kind of mail" so thats already two weeks with no updates. Now all of a sudden they need my debit card info. I had to miss paying my bills and borrow money from other people because Walmart MoneyCard wont give me my money out of my account.

My card was cancelled after 3 years with money on it because I have multiple cards. No reason. No warning. Tried to get a customer service representative to answer the phone. No response. After 45 min decided to try and find a fax number or something.

I have been left outside with 2 children because my card was blocked so to my job directly depositing my paycheck. Then I'm asked to verify who I am and I do by email only to tell me that my account will take 2 days to review. My 2 small children and I have been left OUTSIDE to sleep due to not being able to use my card.

I lost $300 due to transaction fraud. Customer service was very rude and not at all helpful. When I first saw there were fake transactions, I called immediately. I was told there was nothing they could do until I wrote a letter disputing the transactions and then it would be 7-10 days before I got any update. I called to follow up and was given conflicting information each time.

I have had a Walmart money card for about a year now and have absolutely no complaints, I have my check direct deposit so I never get charged a fee. Every time I've had an issue with my card their customer service reps have been very polite and ready to help.

I love the Walmart MoneyCard, however the app hasn’t been working for months. I’ve deleted the app and reinstalled and it still doesn’t work. It was so convenient. Is it going to be running soon? Please help.

I have had a Walmart MoneyCard for almost 7 years. Yesterday I tried to log into my app and it showed my account was blocked. I called the customer service # on the back of my card and was told that my card was blocked due to exceeding the restrictions. When I asked what does that mean they could not give me a direct answer. They released what funds I had on my card but told me when the funds left were used up I could no longer use my card. I have my paycheck direct deposited on this card and now I have nothing. VERY IRRITATED!!!!

I just had direct deposit on my card and they have blocked my account. When I called they said that I wasn't giving them the right phone number even though I was and it is the number I receive text messages every time there is a transaction. After asking to speak with a supervisor Clark informed me he was the supervisor. Then he cut me off and sent me to an automatic recording that said I had to send a letter to Pasadena California for a dispute. Now every time I call they keep forwarding me to the recording to WRITE A LETTER to Pasadena California. This was the first time I had direct deposit set up on this card and waited 3 weeks for my first paycheck and now they have locked up my money. This is a scam. Don't use this card for direct deposit.

I have had my MoneyCard for a couple of months and it was great so I decided to change my direct deposit. I received my first direct deposit and my taxes with no issues. My second direct deposit my account is blocked pending further review. So I call and was informed that this was short term and it will be unblocked in 4 hours. Also I had never received the personalized card and was informed that it was sent back to them. Why was it sent back? Can't you send it back to me? "We can but if you reorder a card it will deactivate your temporary card. Either way this can't be done until your account is unlocked."

I put $1200.00 on three different Walmart MoneyCards, and so far I can only use one of the cards. I have $700 stuck on two cards, one card with limited functions, and one won't allow me to register it for two business days! I have called customer service and it will not give me an option to speak to a customer representative for either card! I just had a kidney transplant and I need the money off of these cards to pay for the transplant medications. Oh well guess I'm screwed and Walmart doesn't give a damn.

I stayed 3 night in two different hotels. They all assured me that my deposits would be returned to me at the time that I checked out. The total equals 150.00$. That was the last week of March 2019 and I still have not received my deposit returns. I called Walmart MoneyCard customer service twice the customer service rep said that no deposit has been returned and that I should check with the merchant for a reference number to track the deposit return.

I was using this card to save money for trips but each month there was a fee eating away at my balance. I closed the card and saw on my statement that I had a negative balance when the card specified that there were no overdraws.

I just had my first direct deposit put on to my card and now there's a block. I'm reading other reviews and the same thing has happened to others. Customer service says they have to verify who I am and will take 2-5 business days. That is unacceptable! I need MY money. They are saying the name is different on the deposit than on the account. It's NOT. This is such a scam. And when I ask for a supervisor they say one is not available and sending in my photo ID and pay stub is the only option. I need this resolved NOW not 2 business days. Is Walmart/Green Dot going to pay my late fees on bills and pay for my child to eat!

I had a favorable experience with this card. I never had t o question anything. Transactions I never had to dispute. No problem with accounting. In the past 2 years of having this card I have been please with everything it offer. I would be good to offer as a credit card for those who want to make their credit better with a set limit.

I got the WalMart MoneyCard in hopes that my usage would be reported to the three major credit reporting agencies to try and reestablish my credit and boost my credit score. Unfortunately this has not happened, and I am going to cancel my card. I can use my bank debit card and won't have to pay any monthly service fee, or fee to add money to my card.

Did a dispute never heard anything back nor receive a credit. I sent in a written document and never heard anything. I was told by representative Jenna case number ** to send in documents. I’m not sure what’s the issue. No follow up at all.

I love my Walmart money card. I get my checks deposited with no problem. I love get paid a day ahead of everyone else. Never gave me any issues taking money out and it’s very useful for someone who can’t get a bank account at the moment.

I like my card, it is convenient and easy to use. The only negative I have found is the need to load the card, I have direct deposit and I pay the 5$ monthly fee, why should I have to pay 3$ to add money to the card. It's like being charged twice, I already dont make enough to save the fee.

After a bad transaction gone wrong at a potential dealership I went to get my down payment deposit refunded back to my Walmart MoneyCard. Turns out it declined two times before I decided to leave the store. I spoke to various different reps on the phone. They all told me something different than the next. Some couldn't locate my $1000, mind you I waited since Feb 16 to get my state refund and the deposit as well purchase was made April 23 2019. Unfortunately, the dealership blamed my so called bank and in other words Walmart MoneyCard/Green Dot Bank for the incompetent transactions. So at this point both the dealership and the debit card company are telling me it's an error from vice versa. I'm literally bugged out having a current car repair appointment and first of the month bills rolling in and still I have no money.

I have contacted T-Mobile to dispute my charges and Walmart and wrote letters to no avail. An employee fraudulently used my card and it's documented yet I have no resolution from the card company. I've been using this card for 8 months and now I'm out 900$ and I'm told I can't speak to a sup or anyone for that matter.

Walmart and Green dot Corp are what customer service represents. They have assured me customer service will be trained to better assist consumers. My money was returned.

I am a quadriplegic. I sent my significant other to Walmart to buy a MoneyCard. I have used Green. Previously she purchased the card. I got the card. Call to set it up. They told me they could not verify my address and who I was and I could not use the card for online purchases or ATM withdrawals. I bought this card because I'm a quadriplegic that is bedridden. It is her birthday coming up in a few days and I put my extra money on this card to buy her presents for her birthday. I really feel like a ** because I'm unable to order her any presents. Now the recording said can only do in-store purchases. I tried to talk to someone. I tried several times. Was unable to speak to. This experience was so frustrating. I would not recommend this card to anyone any longer. Thanks Walmart MoneyCard like my life ain't tough enough already.

Yesterday I received a direct deposit from my employer to my name and my card was blocked and I do not have access to my money, when I call customer service the automated system tells me that they cannot help me and that I use the application (something I cannot because my card is blocked), on the other hand I have another card that has also been blocked for 1 month without being able to unblock it, I have already sent identification tests 3 times and I still do not have access to my money and when I speak with a representative they close me the call. THE WORST CUSTOMER SERVICE.

I foolishly opened a pre-paid account with Walmart Moneycard back in September of last year (2018). I wished I would've read even a fraction of the negative reviews written by other extremely frustrated cardholders like myself who complained about how the company blocked their accounts for a multitude of unwarranted reasons, claimed that once your Id was sent in and reviewed that the block would be removed YET were left up the Creek when it came time to pay rent because their money was held hostage and the customer service (if you could even call it that) was no help at all... If I had read even one of these reviews, I would've saved myself almost a year of headaches & financial woes thanks to Walmart Moneycard.

I was extremely happy to find the prepaid Walmart Moneycard. We all know the struggle of dealing with banks and over draft fees. I've always gotten my direct deposit on time. (Actually a day earlier than my real pay day). Today I went to buy my son some chips and put gas at Circle K and the cashier said they don't accept this card (weird because I've used it at Circle K numerous times) I asked him to run it again and we got the same results. I then log into my account to find out there's a temporary security block on it. I call customer service, one person hung up on me. And no one was able to tell me when the review would be complete and my funds would be available. They couldn't even give me an estimated time frame.

My work uses a company that allows you to advance money and I was doing that fine with the Walmart card. But when the rest of my paycheck went into the account the card blocked my account and now I can't get my money. This happen 4/25/19. I called the number on the back of the card and they told me they couldn't verify my identity and said to send information. I sent the information and called them back to confirm that they got my information which they said they did. And they told me on Friday that they would have an answer on Tuesday. So I call back Tuesday and they tell me they didnt get my info. I informed them I sent it. The lady looked and found it but said it would be another two days. This is my whole paycheck and none of the people I talk to will give me a straight answer. This card is just ridiculous.

Updated on 05/09/2019: Its been 3 weeks and my account is locked. Provided everything ask of me and all I hear is by the end of the day it will be unlocked and at the end of the day all I hear is we need 48 hrs to review it?

It's been weeks since a failed transaction took placed that resulted in $400 in missing money from my Walmart money card. I put $400 on my card that a company that a legitimate company that it was intended to go to tried to take out from my card. however, the transaction did not go through and the $400 just disappeared, did not go to the intended recipient, and to this very day or 7 weeks shall I add the $400 is not on my Walmart money card. What makes it worse is that customer service leads you around in circles and can not help you at all! so Walmart if the transaction failed and the $400 did not go to recipient, where is my $400 you stole!! I need a straight forward answer with what you are going to do to get my $400 back onto my green dot money card account seriously.

The Green Dot Bank used by Walmart is not an actual bank, so it is not recognized by credit unions or normal banks. This makes the Walmart MoneyCard useless. Folks cannot add money to it online. Nowhere is this noted in the instructions.

Refund of $95.98 accepted but not credited to my account. I have been a Walmart MoneyCard customer since 2009 and with exception to this particular issue have had nothing but great things to say about the card or their customer service agents. I ordered a massage table through Walmart.com on February 22 of 2017, I closed my account with Walmart MoneyCard in March of 2017. I never received the table I ordered from walmart.com and after waiting an extended period of time to see if the order would arrived walmart.com agreed to issue a refund.

On April 1 2019 there was a fraudulent overseas charge on my card. I called and filed a dispute with the bank. The call was difficult because the people on the other end were not speaking English very well. Two weeks later there were several charges made to Italy again. Again another go round over the phone and another dispute filed. The first dispute was denied so I refiled with all of the charges on one dispute. The total was $732. Again I was denied. How can they get away with this? I did not make charges to Italy. What is my recourse? I live paycheck to paycheck and can't afford the bank to let someone charge $732 on my debit card. This has caused me so much distress. I truly feel violated by this bank that is apparently FDIC insured. What is my recourse? $732 is over a week's pay for me.

Hi there. I switch to this card because of the other cards having higher fees but both cards that I had prior to this always gave me my direct deposit 4 days earlier because of the government benefits. It is now the 4th day prior to my normal day 6:00 p.m. Eastern time and still no direct deposit. I know that you guys always say, "Will give it to you when we get it or when we get it," but I've contacted SSI and they've told me they've sent out everything to all banks on its 25th so I really don't want to keep hearing a scripted answer about "Will send it to you when we get it." You guys must know more and must know what batches go out.

Updated on 05/03/2019: I had my card misused for over $700.00. I did dispute it and first was told it will take 7 business days, then was told 10 business days, now that it is 10 business days I am told 45 business days. Why would I spend all my money at a grocery store, not in the state I live. I do have other bills besides food. I tried to use my card at a store 20 minutes from my home and you blocked it, I had to call so I could use my card at this store.

Thank you for getting back in touch with me regarding this issue. I have been a faithful customer to Walmart as well as the money card program and it was just highly disappointing that my issue was being swept under the rug by so many representatives. I appreciate the matter being taken care of.

We have no access to our new card because we don't remember the phone number from years ago. Tried to update the info with customer service, giving all our personal information (birthday, social) and because we don't know this phone number, they can not issue a new card, or tell us how we are supposed to fix this. Our card expires in a week, and they are of zero assistance. Direct deposit goes to this account, and all our bills are paid through this account. Going to cancel it all, and bank elsewhere.

I used a Walmart prepaid Visa. It was loaded with a certain amount so when I made my purchase it was enough. My transaction was denied and my money held. I spoke with the merchant who confirmed on their end monies was not collected and noticed was sent back to Walmart same day with a time. Walmart on the other hand claim they received no such notice and I have to wait over 2 weeks to see if my money is available again on my card. Why do I have to wait so long when the money was available in the first place to make the purchase? Let me also state that I make this same transaction at least 4 times a month using the same card and same method and exact same amount of loaded funds and use.

My husband and I had brought this card thinking that this would be simple to use. We put it in my husband's name and I went and had my job direct deposit my check on to the account. Well the first time my job does this they freeze it saying that it's because of the amount the first time we call. The second time it's because it's in my husband's name and not mine then proceeded to tell me that it will take up to two business days to get the problem fixed. This business is a sham and nobody should get this card. I am going to get my money off this card and close the account. And I'm telling all my friends and family not to buy this card.

I enrolled in direct deposit and paycheck was sent to my Walmart card on Thursday, it's Saturday morning and I still have no money in my account. I am very very upset by this! I contacted my employer to make sure they got my direct deposit information right and they did, they said to get in touch with my bank to see what is going on. I'd very much like to know where is my check and when will it be on my card!

I was charged twice for a transaction and I’m trying to get it disputed and I’m having a hard time figuring out how to do it or where can I find the form online to get my money back and customer service wasn’t that helpful.

My Walmart MoneyCard was blocked today because I had a direct deposit over $500. Now I have to send a copy of my ID & paystub to fraud department & it’s gonna take at least 2 business day to process. Meanwhile I have No Cash on me & Over $1500 on my card that I cannot use!! How am I supposed to live through the weekend & go until Tuesday with Zero $?? This is Unbelievable!! I’m so disappointed & upset. I have bills to pay plus the gas & food I can’t pay for. Not counting the 27 minutes I had to wait on hold before I could speak with someone then I asked to speak with a supervisor after I was told it would take at least 2 business days & of course she was the supervisor & didn’t have anyone else that could help me.

I have been on the phone with Walmartmoneycard.com to get them to remove the block on my account, which they did without my consent, now I have to wait 5 days after payday to hopefully get my money. I have never been so pissed off. Who do I file a report with to get my account unblocked.

My Walmart MoneyCard App will not let me sign in. Keeps saying my account is blocked pending review? I just got a direct deposit for the first time & wanted to stash some of my funds into my vault. I’ve never had this happen & would like some answers.

I have been trying for over a month to get my new card sent to my new address. I've attempted to contact customer service several times. I've even had a Walmart manager call the 800 # and couldn't get the right information. I was given email addresses by customer service to send verification that doesn't work (update@walmartmoneycard.com rejects emails). It like Green Dot is holding my money hostage and giving me the runaround.

Hi Victor,

This card blocked my direct deposit after I received it talking about I don't have any past transactions. Now all my money is on hold and on top of that I have been waiting over 20 minutes just to talk to someone... My concern is that this is a prepaid card so why block my card for further review after all my money is just sitting on this card. I will be calling BETTER BUSINESS BUREAU on this company and card because you have no right to block my card especially with my money for my bills on it and I will making sure people know that it is a waste of time to get this card. Signed ONE PISSED OFF CARDHOLDER!!

Horrible service. Wal-Mart MoneyCard froze my card because of my direct deposit. I called to speak to a supervisor to have it resolved. First he told me he was a supervisor. Then he was not able to transfer me to a supervisor. He could not tell me the issues with my direct deposit. Could not provide me with another contact number. Apparently it is for a wherever they are located and all he could say was it will be fixed sometime today. I will not use Walmart services again.

Worst product and service ever. Had 18 fraudulent claims in one day out of California. I live in New Mexico, work for a living. Groceries and clothing stores, someone had a fantastic shopping spree. I withdrew money the same day in New Mexico. How would I travel that far with groceries? Emailed in a dispute after calling and getting my card cancelled immediately. No response for weeks. Called in, dispute has been declined. For what? Oh, we sent you a letter 3 weeks ago. Never received it. Now I'm having to go through the whole process again and provide proof. Proof is how the hell would I withdraw money 1500 miles away from where the fraud took place. I just want my money back and a new bank. Don't waste your time on these guys.

I switch from RushCard to Walmart MoneyCard to get my social security benefits and they have yet to deposit them. And they had me call social security to see if they had the right info which they stated every thing on there and was correct. Now Walmart MoneyCard still has yet to deposit my money.

I received my Walmart MoneyCard and decided to put part of my direct deposit on the card to give it a try. My money was deposit on my card that Thursday, true enough received it 2 days before payday. My first time using the card on the following Monday and my card declined. Long story short someone had took my money by doing money transfers. Walmart assigned 2 people with same bank account. My direct deposit went into someone else account and they used my money. Now I'm being punished and have to wait 10 days until they investigate something they messed up.

I ordered this card simply to have my paycheck direct deposited on it. Today my check was deposited and my account was automatically locked and I have been denied access to my own paycheck. I called twice and was told to send my driver’s license and pay stub. Which I have done. Twice. And they confirmed those documents were received. And my account is still locked. Their call center swears up and down that there is no supervisor available for me to speak with. That is impossible for a call center. Everyone has a supervisor. They swear there is no other number for me to reach out to and that someone will call me back. Which also hasn't happened.

I have been using this card for over a year and until recently had no problems at all. A day or so ago I lost my card and was told that they could only send a replacement to my old address. Obviously will not work for me. They say they need proof of residency but I just moved and will not be getting a bill for at least two weeks. I called the number provided on the website and only once was I able to talk to a real person. She told me that all of my money will stay in this account until I jump through the hoops. Didn't care at all that I obviously need my funds to ya know keep living. What bothers me most is I gave her ALL of my info. Card number, acct number., old address, even verified SSN and they still can't help me at all. There has to be another way to get my funds from my account faster.

Love having my prepaid money card. The vault has helped me save money. I work at a dental office and it’s a corporate office in a poor area so I don’t make that much. I have 5 kids and I’m 32, I had four of my kids by 22 and my credit is unfortunately not the best nor is my bank history. Walmart money card has helped me so I can manage my money properly and not always carry cash. Thank you so much!!

Walmart MoneyCard customer service is unable to unblock my card even though they have my documents. Have spoken to numerous reps but have had no success. Email the same document 4 times. Not satisfied.

I had my wife deposit her funds from work onto the MoneyCard and my card got blocked, thus having $747, being stuck in the card and the other deposit got rejected. For a whole we have been going in circles with the verification and also the call center trying to get the issue resolved. Worst part is, my wife works for Walmart, and this is their product... I am still waiting for resolution and wish we can access the money that is in the card and to deposit money into the account... but it seems that they don't want my business. I hope my response helps other consumers understand my frustration as well. Have a great day everyone.

I walked into my local Wal-Mart to purchase prepaid card to pay my car insurance bill. I was assisted by the greeter to the money counter where the cards were on a stand. I selected a visa card and went the cashier to pay for it and to put $200 on it. I walked out of the money counter and sat on a bench to call the number on the card to verify it.

Account. I did not have to use my card frequently so one day I noticed a charge for 306$ That was on my account that I did not authorize. I then realized I lost my card. I immediately called customer service on March 10th to dispute this transaction. It Is now April 23rd and I’m being told after receiving my dispute forms they needed my investigation was extended to 45 days and that I would have a resolution by April 26. I’ve called to speak to a supervisor several times and never have. I’ve left a Call back number several times and never received a callback. This is a huge inconvenience and I would not recommend this card service to anyone.

I set these cards up as an exchange student because I didn’t have US bank account to pay accommodation and it would have been easier to walk into a bank and set one up. This experience has been a nightmare. I can’t cancel the cards because the balance is negative and I can’t reload them because more than 6 WEEKS after I made my purchase and paid my accommodation they hadn’t sent me the actual cards with my name on them which I apparently need to cancel the account.

Received TWO of these prepaid cards on the same day with no explanation. Even more confusing because I never shop at Wal-Mart and the last time I was in one at all was before I moved to my current address. After finding where to report card fraud, lady on the phone told me just to 'not worry about it' According to the telemenu, fraud should have been able to give me information about where and when the card was requested but instead the woman on the phone became combative and refused to answer any questions, just repeating over and over again "don't worry, cut the card in half, we'll use this information to block other requests."

I've used my Walmart MoneyCard for many purchases before but upon the last one the purchase had to be refunded - this is where things got murky. I am being told by customer service that they can't release my refund until the 30th of April (order was cancelled by guitar center the day after purchase and guitar center never actually took the money out)... Even after informing their customer service department that this whole scenario is throwing my employment into jeopardy I still received the same mantra. I will never do business with these people again and warn anyone else away. By the way - in the event that I DO lose my job I will be filing legal action.

Updated on 04/24/2019: Yes, I was contacted by them. I returned their call and have again gone through all of their steps to dispute the charges. We still have no resolution and have not received any of our money back! However, I am grateful for ConsumerAffairs because before I posted the review I was not able to talk to anyone, now at least I’m able to talk to someone.

No response from Walmart in spite of repeated calls. My Walmart gift card was skimmed at your store # 3538 on Dec 29th 2018 at 13.56 and an amount of $15 was stolen by the skimmer from the same store at 15.56. And then full balance remaining $362.16 was stolen from your store #1228 on February 21 at 17.20. Gift card# ** Pin **. I was out of the country from Jan 1, 2019 till March 11, 2019. Police report has been filed with Deputy Gerard ** Brevard County Sheriff's Office, phone # 3216392123. Kindly arrange prompt reimbursement of the loss due to skimming at your store.

We fell victim to a card skimmer at a local gas station. That evening our account was compromised of $47, we cancelled the card immediately that were in our possession. Walmart MoneyCard dismissed it as "Authorized" because they used a PIN. We don't need the $47 back to live, it's the fact you are federally insured and that's why people trust you with their money as we did. It's the fact that we gave you location of the skimmer and there are many many police reports regarding that same station same day and same situation and same skimmer. Yet your phone staff could care less and just say "Too bad sorry sir it was authorized". Hire better investigators and staff or get out of the banking game. We will be pursuing this further and hope you guys make this right on your end.

Issues 3340. I have such a hard time logging in to see my account and my check stubs. I’m actually thinking about getting a different card, I downloaded the app and still have issues, if I would’ve know it was this much trouble I would’ve went with a different card.

I’ve had money card for a while and was enjoying everything about it until I went to rent a U-Haul and the lady ran my card twice accidentally. This was March 10th of 2019. The fist hold of 200 dollars was put back within 2 days but the second charge hold was 384.36 and I disputed it with the U-Haul but they said, "Call MoneyCard," so I did and they said it takes 90 days to get back. We weren’t able to make deposit for our new house because we were on a tight budget. Luckily my parents were able to help and with a nightmare of a couple days living in the U-Haul we got into our new place. Today is March 19th 2019 and we have yet to get our funds back and Walmart money card is still charging my card so I’m overdrawn 131 bucks. To say the least I’m disappointed in Walmart’s system and once the money comes back I’m reluctant in continuing service.

I attempted to make a purchase with a retailer who immediately cancelled the order. Never even fulfilled or began processing it. They refunded the money to my WMMC but the charge is still pending on my account and still has not been added back to my balance. WMMC takes their time giving you back your money. $400+ purchase still pending two weeks later. The only good thing about the card is the direct deposit. Customer service and security is terrible. They take their time. One rep didn't even know what a money order was when I inquired about the daily limits. I just want my money reversed. The retailer been refunded so why haven't y'all?

Very convenient and easy to use. I just have a question. I'm trying to access my account. Somehow my email was changed and I can't access my account. I called to change my phone number over 10 years ago and it never got changed so I cannot access my account. I would just like to know I can get some advice on how to get it to my account. Tried to call and customer service and they told me that they could not help me with this issues. They said that I would have to do this through my online account.

A $100 Walmart Visa Debit card was given to us while my wife was in the hospital. We are just getting around to attempting to use it but the card says it's expired 8 months ago. I have called Customer service 3 times trying to register the card, in the store, and online. At this point they are asking for a full receipt of the purchase and a screenshot of the rejection from online. It was a gift to my wife so we have no records. This card is a scam unless you use it right away and are well versed in Walmart Debit card rules. For us, this was my first experience and now my last. They just got a free $100 but hardly worth the loss of my future purchases. Customer service is reading from a script and not able to get past the surface of any issues. Even after speaking to a Supervisor, same results. Not to mention registering the card takes about 25-30 minutes and they require your SS # and a lot of personal information. A little scary these days.

I want to thank Green Dot Corporate for their prompt response to my concerns. I really appreciate the representative that called me and helped resolved the issues with my account. He was able to explain to me what happened and fix my account! Thanks again Green Dot!

We lost our card & the customer representatives were no help! The email address they provide so you change your address doesn't work so I can't send my new address documents... Can someone please HELP?

So I put money on a new card and then called to "verify my identity." WHY. I just put money on the card, that money belongs to me. So anyway they claimed that they could not verify my identity. Does that mean that they know better than me what my address, telephone number, SSN, etc., is. And then they wouldn't let me get my money back. I just don't understand this. All I can think is that I gave the wrong address because I'd just moved. BUT I JUST PUT THAT MONEY ON THE CARD THAT DAY. It doesn't make sense to me that I don't have instant access to it, because I put CASH money-legal tender-on the card. I WILL NEVER USE THIS HORRIBLE SYSTEM AGAIN. This is just another disgusting example of exploitation of poor people with mediocre credit, who are unable to get a checking account.

Love having the acct. Much easier than a reg. bank. Never had a problem using my Walmart card anywhere. Would recommend to all of my coworkers and friends and families. Thank you and have a nice day. That is all I can think of for now.

Hi. My mom didn't know what a Walmart prepaid card was. Both my daughters are from April so she decided to get them each a $50 gift card. She purchased a prepaid card instead so I activated the 1st one with my social by phone and days later I activated my other daughter's card online also with my social. Would there be a problem with the cards? I downloaded the Walmart prepaid card app and I thought it would give me an option to add a 2nd card but it doesn't. What should I do?

I have my check direct deposited to my account. I can get notified for every transaction. I like the stash feature to set money aside. I like and use the app for Android. I do not like my local Wal-Mart charging me $3.00 to make a withdrawal.

I really enjoy using my Walmart MoneyCard. It makes things very convenient and simple both in stores and online. The app is also helpful and very easy to use. My only complaint would be the ATM service charge, even when I use a no-fee ATM.

While sitting at home on my couch I began receiving notifications thru my app that purchases were being made on my card in Tampa Fl. I live four hours away. I of course immediately call and have my account locked. The crooks got away with about 500 or so dollars at a Best Buy and a restaurant. I was unable to file a dispute until the charges cleared which I did immediately. Now I’m told the charges were valid. I then call and ask how so and the CSR has no answers and apparently no upper management that I can speak with. It’s one thing to be robbed by complete strangers but I expect more out of my card provider's customer service. Now it feels like I’ve been robbed twice!!!

The customer service is a complete joke as is the non existent tech support. Another bad Walmart Joke. Over charged on the load and monthly fees but refused to get a supervisor for me. Was supposed to get an email code to order paper checks but the alleged code also non existent. This card is a joke. Thought would be an extra card to have when ordering online and don't want to give out regular bank debit info but this is nothing but a bad joke. This money card is the worst.

This card is good and convenient. I just do not like that it charges you $2.50 per atm transaction, even at the actual Walmart atm machines. Other than that, I haven't had any issues with my card or using it at all (:.

My experience with Walmart MoneyCard is wonderful. I enjoy the app on my phone so I can check my balance and transactions when I want and need to. I'm glad I chose Walmart money card for my personal use.

I love having the Walmart prepaid card. It is always a easy transaction and the employees are very friendly. It also helps that there is a Walmart just about anywhere I go so I have access to my money and do not have to locate a certain bank.

Over the last several months I've tried to get my personalized card because they claimed that my first card was returned to them. I've called them countless times not once have I been able to talk to anybody that speaks and comprehend English correctly. I have no access to nearly $200 they have stolen from me. I will probably file at the local magistrates against them soon.

I have been waiting almost a month for my Wal-Mart MoneyCard. They said that they would mail me a new card after transactions didn’t go through online. It has been since March 17 and I still have not recieved my card. My card has over 290 dollars on it and I really need this money.

Someone made unauthorized charges to PlayStation and I don't own a PlayStation and these guys, Visa, upheld the decision to not give my money back after I jumped thru hoops to prove I didn't make these charges. I would NEVER put one more penny on this card! Do NOT get this card, bunch of crooks.

I sent bill payment from my online access and the bill payment yet to be delivered after 11 days and the amount have been deducted from my account. My Name is Cynthia ** from GA and the payment was sent to Curtis ** in TX.

My husband has had a Walmart MoneyCard for approximately 10 years. Years ago, We had a problem with someone using the card in another state. They refunded the money easily. However, last month, somehow, someone got a hold of my husband's card information and charge around $250 on his account. We reported the unauthorized charges to the Walmart on the very next day. They refused our claim because we had used that day and the charges local, not out of state. These were stores we have never been to. So, Beware they will they do not protect your money and think you are lying even after being a good customer for 10 years. My husband's card is going to be cancelled and never again will use the Walmart MoneyCard by Green Dot Bank. A very disappointed former customer.

The worst experience ever. Been a customer for years. Moved, lost my wallet and needed to update my address. They froze my account. I’ve sent emails with my new ID, utility bills, passport and they still won’t help. All my money is just sitting there because they refuse to send a new card to my new address. Customer service is awful. Send them new emails and they take 2 days to just decline documents again, saying they can’t read them. I can’t believe Walmart would risk their name having Green Dot be their card provider. Tech lied and said she didn’t have a supervisor above her. They read from a script and anything outside of that is like talking to a 3 year old.

I got this card because it was offered by the company that I filed my taxes with since it was convenient. The first issue I had was when it came to getting my cash back rewards which is in excess of 100.00. They told me that I have to wait 12 months to get the cash back. What a ripoff! Then I had contacted money services to dispute a transaction. I had been trying to contact the merchant for an item that I order on March 1st, 2019. The merchant failed to send the item after I was told that it would be shipped. Finally after almost a month, I decided to dispute it on March 28th.

I have two cards, one MC and one Visa with sizable balances. Both have been locked since Dec and can't get any help to unblock. I get a message saying I need to upload my driver's license to the website, then enter the card number and get a response. It's already been uploaded and awaiting review, check the main website for updates. I have emailed my driver's license, front and back to IDV@greendotcorp.com to no avail. This is a total scam to seize funds and hope people give up and forget about it. What a nightmare!!!

First of all, I do not like there is no way to call and speak to someone. I had a terrible time trying to find where to pre auth a check last month. Tried every option and figured there was no pre auth any longer. Well the check did not clear. Few days later, received a email stating that pre auth was no longer required. So we wrote a check recently on my wife's acct and the check did not clear, due to not being preauthed. We wrote a check from her acct on the same day, without preauth, and it cleared (3 days after the one declined). We cannot afford the bad mark nor the fees with these creditors for our check declining. Therefore we will find different companies for our banking.

I enjoy using this card. My pay check is in my account by Thursday morning - paid one day faster. Earn cash back when I use this card at all Walmart. I love that is a Vault option. I can transfer my money into the vault for safe keeping. Great card to use!

I love this card. It is easy to use, and load. It is accepted almost everywhere. It has direct deposit options and pay my bills options. No overdraft fees. Cash back features for everyday Wal-Mart purchases Waive able monthly service fee.

Wish it could be used more as a debit card than as a prepaid card so I could use it on apps like Cash App. Limit on how much money you can withdrawal from the Atm is also low and should be increased to at least $300.

I can't access any of my money through the website or app. It's really getting bad lately. All my income counts through the Walmart money card but I can never access it to pay bills or anything. Now I'm late on some of them and do not know what to do. Other than that really big issue I don't see anything wrong.

Without the help of Consumer Affairs, we would have been out the money stolen from our debit card. The Green Dot Corporation representative reached out to us and not only gave us hope, but worked extra hard to get this straightened out and our money refunded. Thank you so much!!

Great experience. I have had my pay deposited and my tax returns. Never have an issue when using it. Highly recommended. Using it you also have options for saving money and you also have the ability to receive cash back rewards. You can Pay bills. It's a normal bank account.

I love that I can put my work money on the card, and that I can get cash off of it for free and how I can put any amount on it. Otherwise my life would be very much more complicated. I thank you much.

On Feb. 27, 2019 an unauthorized transactions was done on my account. I contacted Walmart MoneyCard and disputed the transaction which they denied a week later. They closed the account and sent me out another but I told them the address had changed and they still sent it to the old address. When I contacted them letting them know I still haven't received my card they told me they couldn't send another card they had to closed the whole account. They told me to send them verification to two email address one for the address changes (verifymydocs@greendotcorp.com) and for my refund check because I still have $389.07 on the account they closed so I emailed them verification to email address (rr@greendot.com), I emailed them on 3/19/2109.

My experience with Wal-Mart MoneyCard has been great. The website and automated systems are easy to use and I especially like the text alerts concerning my account. I've been using Wal-Mart MoneyCard for over a year now and I don't have any complaints.

Great!!!! I love this card. I told my husband I will never swich. Thank you sooo much for the love an appreciation you show your cardholders. I love the cash back part. It's amazing. The savings part is my favorite. Putting my money away like I'm broke is amazing and I'm thankful for it.

My paycheck is direct deposited on this card. I also had my tax return direct deposited on it. This card is useful. Unlike the Bluebird card, that I tried recently, you can get cash back with purchases. I use this online and in stores. I have never had any difficulty with it. One thing I wish it would do is show the balance remaining when I get emailed purchase alerts.

I can never talk to a live person. It's terrible cause I was on a business trip and needed to talk to someone about my card. Not possible. It just refers me to the website. Very upsetting when you need human help and it's just not available to the customer.

I've been a customer for over 10 years. Never had any problems until recently. I had 3 charges from Roku/Hulu. I called over two weeks ago and disputed these charges. I'm sitting here waiting for any kind of update. Starting to feel like I'm not going to get my money back. I'm actually really thinking about going back to a regular bank just for the more personal experience because I don't feel that anymore with this "bank".

This card is great. I had one issue one time when someone in a different state had taken my money from an atm. And the card people took care of everything. Got me a new card and reloaded my money on it. My only concern is that the card itself is thin and keeps breaking in half.

I like the MoneyCard. I like the features such as it lets me know when I make a purchase, even on my Apple Watch, ease of checking my balance and transactions. I don’t like being charged 3.00 to load money, especially cash. That should be waived for good account holders. I do know that one fee is waived for direct deposit but all fees should be dropped after that. It is only fair as I am using this service to hold my money.

I cannot find a customer service number for questions or problems. I was alerted that I had earned 6.00 and some change back, yet it is not on my card. Neither is my reward for a 50 Walmart order. I don't understand why the rewards have stopped?

I am pleased overall with my experience with the card. I have been using it for almost 4 years now. I would definitely recommend it to others. The ease of use is great and the no fee with deposits is great.

So convenient, I'll never go back to a brick & mortar bank! My Green Dot Wal-Mart Moneycard is the same as any name brand bank money card. It has a routing and account number so I can use it to set EFT monthly withdrawals to conveniently pay my bills.

Two things: first the card does not work at pay at the pump at gas stations. I have another card similar to WM card that does work at pay at the pump. Second, the promotion at the beginning of the year for new card members that entitles them to $100 credit for opening a new card is a real blow to existing members. We get NOTHING. I will be closing my card soon and moving to SoFi because of these two reasons.

The card is easy to use. I never have any problems with my account. I am very thankful for you all and I love Money Network. I love the fact that customer service is very easy to get to. The menu options are very straightforward. Thank you for making my life easier.