Walmart MoneyCard Reviews

My card was blocked and I was given the runaround. The workaround is to link it to your Paypal acct using the routing and acct # and send it to a friend. Takes about a week. It works. Won’t use again.

Someone gave me a MoneyPak number then place a claim on it and now my account is blocked. There is more money on my account than the amount of the MoneyPak number that was given to me for payment for services I gave to the person. I need you to release the my money.

I received a new card from my tax preparer. Upon activating it online, I was told the card was invalid. I called multiple times to speak to a person only to be transferred right back to the automated system. The representatives were not helpful whatsoever and one actually told me to call back in a hour then HUNG UP ON ME. I called back AGAIN this morning and was told that they have voided my card that already had a deposit coming through it. Will never ever recommend anyone to use this card and Walmart needs to work on their customer service. We need people who can actually understand what we are asking for. This is absolutely ridiculous. Get it together.

I have had this card, and decided to use the direct deposit feature. I was supposed to have received a deposit on 2/8/19. I’ve contacted my payroll department and said that the deposit was confirmed by MoneyCard. It’s 1:24pm, still nothing. Trying to call customer service is a joke!! They’re outsourced workers who are rude and don’t speak English. They won’t help me with my situation. I need my money. I have bills to pay. Also, I decided to deposit a check through the mobile app because it says 1-5 days to process. Once I submitted my check, app says my funds won’t be available until 2/15/19. Service is horrible. Holding my money hostage.

In November 2018, I had an unauthorized transaction on my account for $109.99. I disputed the transaction through the company and Walmart MoneyCard (once I filed a dispute they closed my account) and was told by Walmart MoneyCard that I would get my money back. They claim they had completed my dispute at the end of Nov. and had put the money back into my account (which was closed and I have no access to). They then stated they would send me a refund check that would take 2 days to process and 14 days to receive. I have been trying to get my refund check from an unauthorized transaction that occurred on Nov. 15, 2018 that I still to this day have not gotten.

The first thing that bothers me with this Walmart MoneyCard I went out to Kohls and then deposit dated took off of my car. They were not able to put back on my car so I am not receive my money back yet I have to go and open a pink an account for them to refund me my money. The second issue is anyone can go online and egg is if they are you and can’t see your car and you’re stuck with no money for seven days or you have to pay $15 in order to get another car shipped to you at Rush. I’m not my job for the simple fact is they might’ve killed them a call and an automated system and I had no money to get to work.

I purchased the Walmart MoneyCard 3 weeks ago to take advantage of possibly getting paid a couple days earlier. I immediately activated my temporary card and set up my direct deposit from my employer as I was instructed to do. I did not get my direct deposit any sooner and I still have not received my permanent card in the mail which is the only card I can use to withdraw cash even though on the info about the card when you purchase it leads you to believe you may still get cash back where available and if you call customer service they can unlock your temp card to use an ATM which I found out after having all my money deposited on the card was a lie...

I purchased 2 cards for my children in college so they could have their financial aid direct deposited to the cards and so I could send them money when needed. On 2/1/2019, nearly $10,000 was deposited between the two cards for my kids' student loans. My kids went to pay their tuition on 2/3/2019 and their cards were declined. They went to the atm to withdraw money and was told the cards were deactivated. No email notices, nothing in the mail, no nothing. I called customer service and was told that both cards were blocked because of direct deposits over $3,500. I had to email a copy of my driver's license and proof of what the direct deposits were for. I was assured it would be taken care of within 24 hours but nothing.

Called the number again and a recording for a survey to win money. Could not get balance, nor transactions. I went to the Wal-Mart money website, and rejected the card information. I used this card to pay for Amazon Prime, Now I have Amazon Prime saying there was a problem with the card. They ran it through again, and it was declined. I put money on this card and it disappeared. I am angry that I can't get this resolved. I would not recommend this prepaid card to anyone.

I had mobile deposited a check on Feb. 1st, 2019. It says in my account transaction date Feb. 4th, 2019 and my funds will not be able the 11th. I tried calling 3 times to be runaround in a circle of no solution. I am confused because first they said they had no record of me uploading a check. Now they say there is but for the 4th. But that's impossible if it's the 3rd and I have a record of depositing the 1st. I tried cancelling my account to void my check but they said that won't be possible even if I pay the $5 fee.

This is the worst pre-paid debit card I have ever purchased. I pre-paid $50 to make a one time purchase online, you cannot make a purchase without paying the $5 fee and if you don’t use the card and have a small balance ($1.39) you get charged $5 giving you a negative balance. The fees are ridiculous. They won’t help with my dispute. You cannot close the card unless there is a $0 balance and you cannot close it through the app and the 866 number, unless you press the right number it will hang up on you, not to mention Walmart this large American based company that outsources its call center so you have to deal with a person that cannot understand what you are asking for.

There are always issues with this card! When you call to speak to someone they don't understand you or you don't understand them! Then when you ask to speak to someone else they have an attitude. There are always some type of an issue when it comes to this bank. I will NEVER use this card again. I DO not recommend unless you will be using the card for minor things like gas or small purchases. They've taken money from me on multiple accounts! Complete scam! If I could give it NO STARS I would!

At first I thought MoneyCard was great. I didn't notice any issues and the notifications were great and I did receive my check early. However I made a Walmart.com purchase at Christmas time and was double charged. It is now February. I have called at least 10 times and no one has ever gotten my money back to me. So unprofessional and not to mention left me struggling during Christmas time. And then I also have phone service through Walmart Family Mobile. Last month I was charged twice for my phone bill and once again no one could get my money back like they are all ignorant. I have the transactions list.

My account got blocked after my payroll was deposited - Saving me unable to use my card - waited on the phone for 3 HOURS! Still no help - terrible. There was no other notifications besides my card being unable to use.

Please tell me how ME loading $45 onto my card at the gas station is suspicious? Suspicious enough for there to be a block put onto my card? I’ve been given 3 case numbers now and every time I’ve sent my ID and 7-11 receipt for the transaction I MADE. Then last night they tell me I have to send it with a different case number AND my tax refund info for the deposit I was supposed to on the 30th. This is the craziest thing I’ve ever dealt with. How can you punish someone who loaded funds onto THEIR OWN CARD. Isn’t that the point of this MoneyCard? I’ve sent at least 50 emails to verify my info and I still can’t use my card.

I’ve called over 20 times in regards to my card! I ordered a replacement card on 01/18 it’s 02/1 - still no card! The representatives LITERALLY played around on the phone as if it’s a joke to them on people not able to access their funds! One rep LITERALLY cancel the card that was ship to me & order a new card. Now I have to wait more days to get a card! I HAVE BILLS! I’ll never recommend this prepaid services to anybody unless you all hired some AMERICANS to do the job RIGHT! One rep went into my account, CHANGED my phone number so I couldn’t verify my account! The 2nd rep told me my number wasn’t on file nor my social! The 3rd rep asked me can she call me my first name & I told her she can call me by my last name! She sat & LAUGH asking was my last name, my first name then tells me she can’t assist cause she don’t see my account!

I have been getting my card frozen every Thursday for over a month. this just so happens to be the day my paycheck deposits and it has royally screwed me numerous times paying rent and utilities. It seems to be frozen for anywhere from 1 hour to 3 days no warning no reason given over the phone. When I call the support number they tell me there was a fraud alert that was a mistake. I call BS.

I've recently had my card blocked after having tax return put on card. They said it look suspicious. I thought this is one of the things the card was for. Now that is locked. After repeated attempts of sending them the information and documents they want I still cannot get it unblocked. The money on the card is mine and I want it.

So I had this card for a little while. Today I put 700 dollars on the card and then tried to verify it using the website. I couldn't get in due to them having an old phone and email address. So I called them to get it changed. After giving them all of my info they kept sending me in circles, so I got frustrated with that person and hung up. Afterwards he immediately put a block on my card. When I tried to call them, a machine says that I have to send a pic of my licenses to them to verify my identity. However I still can't get into the account to send the info because they have old info. The customer service line will not let me through to a person and just says the same thing. So they just took 700 dollars from me because I hung up on them and I have no way to get it back or even talk to them. So yeah... They just robbed me.

I had a Walmart Moneycard that was sent to me in my old name. When I gave the Direct Deposit slip to my employer and then went to activate the card, I was unable to do so. I was unsuccessful with speaking with customer service. I was unable to register my card in my new government name. The system said that it couldnt verify me. I thought that was odd. So, I had to void the direct deposit slip that I sent to my employer until I spoke with someone. Well, this friend of mine called them through his Walmart card. CSR told me that they werent able to verify who I was, even though I also tried to use my former last name. I was told that I wasnt able to be issued a permanent card because I couldnt be verified. I've had Walmart cards before and never had this kind of ** issue out them. So, I will advise anyone to not purchase a Walmart MoneyCard because you wont be able to update your last name, address or anything. It's just a waste of time.

I have called the customer service department FOUR times and regarding a charge for 50.00 on 07/07 for a Dr appointment that the office is saying they never received and they have sent me to collections. I have asked for this payment to be cancelled and refunded back to me so that I can get them paid again! THEY SAY THEY DID NOT RECEIVE IT, I have sent them the copy of the bank statement and they don't have it. How hard is it to get the stupid customer service reps to listen to my request. THIS IS MY MONEY and I have a request and I just get kick back. I want this 50.00 REFUNDED back to my account to get it paid again!!! What does it take to get this done. I have had this card for years and I am so ready to cancel it and just go to my regular bank where I don't have to deal with the stupid people in customer service.

I’ve always used the Walmart MoneyCard and never had a problem until now. I loaded cash onto my card at the store yesterday and it was just fine. My 2018 tax refund was supposed to be deposited this morning... but NOPE. I don’t understand how you can call, upload and send proof of who you are, only to be told the review will take 5-10 business days and that there’s nothing they can do. Like, seriously??? Even wanted to see proof that I did in fact load $45 onto the card and wanted to see my tax return. How can you call and basically verify your life and send what they asked for, for absolutely nothing? And apparently there’s no one high enough to talk to? It’s 2019, and with all this technology, you mean to tell me that you can verify someone’s information for over a week? Nothing about this ok.

I have been using Wal-Mart Moneycard for over a year and I am done... I am on SSDI with scheduled deposits regularly on the 3rd of the month. Wal-Mart Moneycard started having my deposits in 4 days prior to social security scheduled date. This month it is actually scheduled to for the 1st and now somehow my deposit is not in my account as it has been in the past. When I call and email customer service is completely inadequate and no one ever has an answer for any of my questions. I depend on my funds for living and really cannot deal with inconsistency and reps that don't know what they are doing.

Customer service sucks. Can't understand them. They can never help. It’s always a, “We will let someone know and it will take 5 or more days to get back to you.” Couldn't get on the MoneyCard website for my account. Called and asked for help. No HELP. Was stuck for several days without money. Try to talk to anyone and they don't care and for a supervisor and they keep you on hold for 10 minutes hoping you will hang up. I have had nothing but issues. Being a veteran I come across a lot of other veterans who ask about this card and I make sure to tell them how I have gotten no help or support the number you call is horrible. Can't understand the people who answer and they can't help with anything.

I would like to start by saying I have been a MoneyCard holder for 4 years. I have NEVER had a good experience with customer service. Here recently I've had one issue after another with this card. I got married so I called in to change my last name. But they keep trying to get me to close my account and start a new one. I don't want to because I paid for a card with an image on it and they no long sell those cards. I finally get a call back from a supervisor who informed me that I could change my name by sending an email with the proper docs. Unfortunately I wasn't able to write down the email at the time of the call. When I called back to get the email address I was told I had to open another account again. So I had to request a call back from a higher supervisor again. Still waiting for that call.

Wow, where do I begin? First off. Me and my wife did not pay for this card. It was sent randomly in the mail with instructions as to how to activate it. And so we did. Fast-forward to a couple days afterward when we needed it to transfer some funds from our PayPal account. The transfer went through without a glitch. Hours later we went to the local ATM to withdraw these funds. We were met with, obviously, a request to enter our PIN, a PIN we never established with the card. No problem, let’s just call customer service and they’ll probably reset it for us. WISHFUL THINKING. And from there it only got worse. We were told that we needed to create an online account for the card and that we would only be able to obtain the PIN through Walmart Money Card website. So we log in only to find out that they don’t help you but with a referral to where you should go... Hence, the Walmart Money Card Application.

I had 916.00 fraudulently taken off of my card 4 months ago. I have been waiting on a refund check in this amount for over 2 months now. I am now waiting on check number 3 because I never received the first two checks that were supposedly sent out. I can never speak with a supervisor and I never received a call from corporate as promised. This has been the worst experience of my life. I’m behind on bills and none of the agents seem to care nor have they been helpful. I will file a complaint with the BBB and I would never recommend this card to anyone.

I received my last paycheck from work for almost $500. I couldn’t cash it anywhere here in AZ because it was a bank that was based out of NV. So I decided to do the mobile deposit on the Walmart money app, which rarely works and now I see why. This time it went through and then proceeded to tell me my money won’t go through until Jan. 30. I put the check through on the 23rd. I called to ask why it wouldn’t go into my account for almost a week. The first woman wasn’t even answering or understanding my question so I asked to speak to a supervisor who told me it was just their “procedures” and when I asked to cancel the check that couldn’t be done either. Once this check goes through I will no longer be using the Walmart MoneyCard. Too many problems that are never resolved.

I am so disappointed in the card. I received a direct deposit that I cannot access. No one is answering the phones and I have very important appointments I have to attend today. Someone please HELP!!!

My experience started out great and slowly changed. I set up direct deposit to this card. Before doing so I noticed that a new card was being sent to me. I contacted them and advised them that they wouldn’t be able to send a new card to my physical address because I don’t receive mail at that address. I was told that it would be fine and I’d still be able to use the current card that I had. Fast forward to today, my direct deposit shows as available and I go to use my card and it declines. I reached out and the rep explained that my card was blocked and I wouldn’t have access to my money until I was able to receive a new card.

My direct deposit was applied to my card this morning like any other deposit. I tried to purchase gas and something across the street. I pulled up the account & my current balance is $800+ but my card says "not authorized". I have not received a call or email about fraudulent activity. I'm stranded, I need to pay bills, yet I have been on hold for 2 hours waiting for customer service! This is UNACCEPTABLE!

Walmart money card stole my money. I call customer service and they told me to send proof of deposit. I sent proof, and now when I call they say they are reviewing my account. It is the same thing every time I call, and I still don't have access to my money.

I had some fraud on my card. Called in - the first agent was rude and hung up the phone in my face. Called back - talked to some girl. She cancelled my card - told me that I had to wait until Jan 18 to receive my card. Jan 18 came. Called back because the card wasn't in the mail. I called back and the chic on the phone stated that I can transfer money onto another Walmart or Green Dot card which I have. She placed me on hold to talking about let her check her resources then said that I couldn't use that function - I just needed to wait on the new card. Spoke to the supposedly manger who was no help at and he was like, "Well you gonna just wait." I did wait 'til the 18 patiently for the new card to arrive. I will be pulling my money off this card and changing my direct deposit immediately. There should be some way that funds could still be accessed especially from the app or calling customer service.

I have this card for almost a year. Never had any problems until 4 months ago when someone hack my account and stole over $300 from me (different state). I just assumed it was my fault for using my card at any atm (due to scamming going on) not being caution about it, so I did the necessary paperwork and received my new card. I was very upset, but I did get my money back with no problems. So now a couple of days ago same thing happened again but this time it was $12 for a whole different state (I’m extra caution so it’s no way this could had happened again), now this was it for me to bounce and open a regular bank account. I truly think they are doing duplicate on people cards and it’s no real protection over your hard earn working money. I refuse to deal with this unnecessary stress. SO BEWARE!!!

I was a HUGE fan of the Walmart money card until recently. I had my card for 8 years with no issue. Recently, I made a purchase at a store with a bank card. After I started to use the MoneyCard I closed that account down. Well A few months later I had to return an item that I had purchased on my old bank’s ATM card and I called MoneyCard to ask how to proceed. They told me that I was fine and could put the money on my MoneyCard. Unfortunately, that customer service rep was wrong! No you can’t. I was not aware that you could not do a return from another store (that you have not purchased the item with the MoneyCard.)

I have had my card for over 5 years, and last week I checked my app and my balance seemed low, I could not load the transaction screen on my app for weeks. Finally the thieves took every penny I had and my card declined. I called customer service and was treated extremely poorly, was hung up on 3 times. I demanded a supervisor and was still treated very poorly. I have all names and ID numbers of the reps and will be filing an official complaint somewhere once the government is open.

I have used Walmart MoneyCard since 2014 and never had an issue until this past Thursday, I can’t log in online, it wants me to verify my identity by verification code via text message. Well for 5 days now I’ve been trying to get a code and it’s not sending me a code but I get a text from them daily of my balance. I just need access to my $830 in my vault and everyone I’ve spoke to basically tells me nothing they can do...

My school deposited a $6500 refund on my Wal-Mart money card on Tuesday. It is now Friday and there is still a block on my account. I have been given the run around about money. I was told to send in a copy of my license front and back. They said after they receive the documents it would take 5 days to process. I called to verify they received the documents and now they are saying I need to send in more information and it will be another 5 business days. I have no money and my bills are due and these people are playing with my money. They also are all outsourced calls and they will not let me speak to a manager.

I purchased a Walmart MoneyCard last year May 2018. I have been using the card as Direct Deposit from the moment I purchased it. On December 22, 2018, I went to the store and tried to make a purchase and the Merchant said my card declined! I asked him if he could try it again, because I'd just got paid the day before and I hadn't really spent any money. He did and it declined it again. As soon as I got to the card, I called the number on the back of the card and it said that my card was blocked! It also said that I have to go to the website and upload a Passport, Driver's License or a State issued ID.

I’ve had my card for about four years... Never had an issue verifying my information. Then at the end of 2018 I called and I’m told they can’t verify my birthday so I can’t be helped. Can’t speak to a supervisor until I verify the correct bday although my bday has never changed... Rude customer service and uncaring... Called from my number on the account verified everything but my bday which was right for four years. All of a sudden wrong... Can’t get the assistance I need. Never had this issue with Walmart or any other company.

I have had a MoneyCard about a year now. Never received my personalized card. I never cancelled my card due to all my bills electronically coming out of this card. Never had an issue until today when I went to transfer money to another card and it declined. Checked my account with over 1600 dollars and it said it was blocked. Contacted the non English speaking customer service who are rude and unempathetic who could only tell me policy changed. Well it would be nice to notify customers of things like this.

I have had the card for about 3 years now. Recently I can not log into my account online. It states my info is not verifiable, I called customer service. They attempted to send a code to phone or email but never received. Something fishy is going on, so I'm cancelling card, especially since the call center is out of country and they seem to not know what they're doing. I need a card with better customer service and better security..I believe that there is a breach fraud in the system because many people on this review board are having the same type of issues.

I have direct deposit from both of my employers going to this card. They blocked my card and failed to notify me, when I sent an email due to my inability to access my account online they assured me that they would contact me within 24 to 48 hours and never did, I am now stuck at work and they are rejecting my direct deposit back to my employer who will take 2 weeks to reissue payment. I trusted them with my payroll and now I can't pay my bills or feed my kids.

I have contacted the customer service center for the Walmart MoneyCard. I have not received my card and all I do is get hung up on and put back in their automated system. This company's customer service is horrible. They are rude and not friendly. They are very argumentative. I would not give this card a good review at all.

I have had 2 Walmart MoneyCards for several years. Approx Dec 10, 2018 I was unable to log in to my online account to transfer money out of the vault for Xmas shopping. Needless to say it is now Jan 5, 2109. After uncountable calls to customer service, numerous no return calls from supervisors I still cannot access my money. They are rude, liars. I tried to close my accounts and asked to have all funds mailed to me and was told to wait for a phone call in next 48 hours from corporate on this. And they still have my money.

My grandma purchased this card by accident for my son’s birthday gift. I called in and spoke to someone who told me we would receive a refund check in the mail in a couple weeks. It has since been almost 2 months and I haven’t received the refund. When I call customer service I get help to a certain point then told, "Let me transfer you" to only get rerouted to the beginning answering service. Very frustrating. We just want my son to get his birthday gift.

So a little over a month ago I noticed some fraudulent charges on my card. I immediately called Money Network and they "stated" that the fraudulent charges are "pending" and it will take 3 days for the funds to either "go through" for the transaction, meaning the thief gets the money, or I get the funds back into my account. IT'S PENDING! JUST CANCEL IT! Anyway. They then informed me they would send me a new card... Ok fast forward a little over a month to now. I checked my balance this morning and 4 different charges under a McDonald's and a Nando's both from a state in AFRICA equaling well over 100 dollars were "pending" but my funds were already taken from me.

First off I like to state that I notice that they respond to the good reviews but not the bad ones and that should show what type of racket they running. I have had a Walmart money card for over 10 years and yes I have had problems in the past but nothing like this one. Dec. 27 my account was wiped out, yes while the card is in my wallet. I am signed up for text alerts and have been getting them up to that day. So that whole day I had no idea my account was being used. Well 3 days after I disputed it they denied it. They hadn't even received my dispute letter before denying it. Said I authorized the charges. I disputed it again.

My card number was stolen online and someone made several purchases. They used $180.00 off my card and the only reason I found out as soon as I did was because I got an email. I called Walmart Money center (the number on the back of my card) and told them what happened and that I needed to report my card stolen that someone had just made $180.00 of fraudulent charges. The lady canceled my card but told me she couldn’t stop payment as they are still pending and I would need to call back when the payment posted!

I have been a Walmart MoneyCard user since 2014 with no problems until recently. Someone got ahold of my card and started charging online in another state. I was worried reading the reviews about how it would be handled. My own experiences were amazing. I called Thur night to report the card missing and was treated with nothing but kindness. My replacement card already arrived and the dispute process was explained thoroughly and appears to be going smoothly. A happy customer I will remain. It’s always a tough situation to see fraud anywhere but to have them handle it in the way they did is what matters to me. Thank you Green Dot.

I purchased this prepaid card for online car insurance and couldn't get verified, charged six dollars total and couldn't use it for anything more than in person purchases like using my own cash. I can prove my identity but they won't even provide a way for me to submit my identifiable information to be vetted. I have a passport, driver's license, birth certificate, and social security card for proof. Basically they take their fees and leave you to use the card in the same instances as cash. It's a scam through and through. I was a corrections officer for ten years. I can be verified by my government but not this prepaid card system. Green Dot bank and Walmart are scamming people, period.

I don't usually review companies, but I feel as though this may save someone else a headache or possibly their hard-earned money. I did not have a problem with this company until an online order I placed did not go through. Although the company I placed the order with never debited the funds from my account, Walmart Money Card placed the amount as pending. Calling their customer service number is a waste of time and energy. You are given scripted answers to your questions. The representatives act as though they do not want to be bothered, will overtalk you, and hang up on you. After being hung up on four times, the fifth representative tried the same trick to avoid giving me a straight answer. He started repeating hello as though he couldn't hear me. I told him, "I know you can hear me and I was not hanging up."

So I have a 416.00 transaction on Dec. 19 for a part for my vehicle that I never received. The company that I purchased the part through says they have done every on "their end." That was Dec. 20. It is now Dec. 29 and my transaction still says in "pending." I called the foreign customer service agents at the number provided on the back of the card. They are telling me the money will not go back on my card until it falls out of pending status on FEBRUARY 20 2019. What??? If the transaction was cancelled, why is it not immediately put back on my card?

My husband and I had the worse experience purchasing and using Walmart money cards... We bought 2 cards and spent over $600 for them to say we couldn’t activate one of them... Then had the nerve to say we have to wait 2 weeks like Christmas is not 2 days away. The customer service agents were horrible and one even hung up because we said we couldn’t understand him. They locked up our card and now we have to wait 2 weeks for money they took out in 2 seconds. I work customer service and I would never work for a company that did not know how to properly provide customer service or satisfaction. Please don’t waste your money on these Walmart money cards unless you plan on waiting 2-3 weeks to get your money back. And they make you at least give 1 star but they not even worth that smh. 0- out of 5 stars.

I went to check my balance today and instead of my balance I received an automated message telling me my card was blocked and to not even try to load more money on it. The message went on to say that I could push two to agree that you understand and then the block will be removed and I can spend the balance but after that I AM BANNED FROM EVER HAVING A WALMART MONEYCARD FOR LIFE!

I have been a customer for a couple of years now. On November 29th I had my first dispute over an online company that had charged me. Green Dot customer assistance was great at that time and assisted me however I was getting a replacement card sent to me. Well now it's been one month. I still haven't received it. During this time I've called back and since November 16th they have changed their verification process and you have to know your phone number you used when you first set up your account. Me like I'm sure other people have changed my phone number several different times and have no idea what the one was that I used.

I'm just wondering if it's possible for my direct deposit to come in a few days early? They send payroll in on Friday and I get a paper check on Tuesday. I'm just curious if that's enough time for me to get it on my Walmart money card a few days early. I just got direct deposit put on my card so I'm new to all of this. Any information is appreciated. Thanks. So far I do love my card for everything else though!

Okay I have had the Walmart MoneyCard for four years. I've never had a problem and issue until about a month ago. Money disappeared out of my account. I called customer service. They threatened to hang up on me. They threatened everything under the sun and did hang up on me. The supervisor told me that she was as far as he could go. My husband was stranded over four hours away because of this. They get to come home yesterday I check my balance. I had $500 in my account. I spent a hundred and Seventeen of it and my balance is $200. Level customer service with speak to me. They told me there's nothing they can do.

I was given a card as a gift. I’m order to use the money I had to set up an account and provide personal info such as my SS#, address, date of birth. It all seemed sketchy but I submitted my info so that I could use the money. After I had used the money, I called asking to close the account. Customer service was horrible and couldn’t confirm whether the account had been closed or not. I asked to speak with a supervisor and they said I could not. Please do not do business with them and do not buy or gift a MoneyCard to anyone.

I called and reported my card lost. Step 1 no problem. Stated I would be getting new card in 7 to 10 business days. Step 2: received letter stating my card was on its way. Card should arrive Dec. 7. Step 3: Problem started, no card rec. Called 800 number, you can never understand any of the agents and they try to talk constant not letting you speak. They constantly say I"m so sorry." On Dec 14 no card rec and I have no access to my money. Asked for a supervisor and they are pretty useless to what they can do. I was told to buy another MoneyCard and register with the same information I use for the card I have not received. Supervisor said he would authorize a one time transfer to new card but all they transferred was what I needed to make a payment with.

Terrible customer service. You can even speak to a real employee, just the outsourced India call center! You call in with a card issue and they want all! not some, but all of your personal info in the same phone call. Cell phones can be monitored. They are unsafe!! You should not be asked for your date of birth and the last 4 of your social on the same call!! That's too much crucial personal info, it should be either or one or the other. (At least Cap One lets you enter it on the keypad so no one can hear it. Still not good but a much better option.) Then they ask for your phone number, then your address and even more just to speak to a supervisor. Anyone listening has every bit of my info except the first 5 numbers of my social and some know how to get that too. So now my identity can be stolen and all of my accounts accessed.

I have had my Walmart MoneyCard for years. My account has been closed, and I am unable to find out why. The number on the back does not allow you to speak to a live person, also going into a Walmart store, they are unable to help me. There are fund in the account that have zero access to, and from reading several reviews, I’m not the only person this has happen to. The worse customer service ever... Zero stars. If you can please bank with a real bank, Wells Fargo has a forgiveness account you can sign up for, if you are having trouble opening a bank account, even if you have had a Wells Fargo account in the past. So now all of my automatic payments are being returned. I have no money to get gas, or food. And no one to help me.

Cannot log on to my online account. Needed screenshots of error message! Why do I have to do that. Customer service is abysmal and I recommend to stay away as from GreenDot. They have abysmal service!

I just spent 26$ on a card. They denied me a personal account and now I can't withdraw the money or make online purchase only at Walmart. They said no refunds once activated. Says nothing about being approved for anything on the card. I am very unhappy right now about this.

I decided to change my Walmart Green Dot MoneyCard password and couldn't find an area on the menu to do so, only if I didn't remember it could I do so. So I looked on Google how to do it and came to this website where I notice that you only answer to good reviews but not even a "I'm sorry for your troubles" apology is written to those very mad and exasperated customers. You need to remember that it's because of those customers you HAVE a job and ARE receiving a salary.

I have had a Walmart MoneyCard since August. Money is tighter now than it has been in a while so I have been watching my finances a little closer. I have noticed that I am being charged 5.00 in ATM fees for every ATM withdraw on top of the ATM withdrawal fee that whatever ATM I’m using has. The Walmart MoneyCard agreement says that the fee is 2.50.

So for weeks now my Walmart MoneyCard has been blocked. I lost the store bought copy then tried activating my personalized one with my name on it and my account is still blocked. Then they request a picture of my I.D. and asked for 2 business days... It's been a week. I CANNOT ACCESS MY DIRECT DEPOSIT NOR ANY OF MY FUNDS. I've tried it all. That 877 # is nothing. My lawyer will be in contact with yous guys very soon. Thanks for the holiday hardships. I will not lose my hard earned money!

So I have a Walmart MoneyCard and had my DD put on it. Exactly a month ago my insurance company removed a second payment of 346.20. I then had to file a dispute, which I did immediately. Here I am a month later, with a closed card and on that card is a credit for that amount. 2 weeks ago I called the dispute department and they said they were going to issue a check for that amount of money. I verified 3 times if that was the amount of the check, they said, "Yes. Wait 2 weeks if you don’t receive it call back..."

I used MoneyCard for going on 2 years. I just recently lost my card and asked for an change of address and to get the card shipped out. I need it to buy Christmas presents and they say that it will take 7 business days. I have not received anything and I have bills to pay. Horrible service. I do not recommend because I needed that money now. I am broke until my pay check comes in 5 days. Why could it not just be expedited for the extra cost?

Currently I am using this card for over two years and I've only have one issue which was not against the card. The currently I am waiting on a direct deposit for over $4,000 from my work with my Christmas bonus on it and it has still not posted I have heard from my work that from their end of it bankwise everything has went through. So which leaves me thinking that it is the Green Dot Bank who is associated with this money card. So I called customer service and the only thing they told me is, "Sorry there is a direct deposit delay and I can give you no further information, so you mean to tell me that for as many people as you guys service that you cannot provide me a detailed response as to why in the hell I'm not receiving my money. And it is not posted to my account and all the sudden this is the first time that there has been a direct deposit delay and I have a check for that much money.

There is something going on with direct deposits and no one has been able to give me information on when it will be resolved. My employer has posted the transaction appropriately like they do every single week. I have already had to cancel several plans and will have to cancel several more today because of this. Christmas is next week and there are no funds in my account!! Please help!

Do not purchase this card if you need any reliability or access to your funds. I reloaded all of my money on this card particularly to request a ride home from work only to find out 4 hours later when my shift was over that my funds were missing and not there. 45 minutes of being on hold with customer service and standing outside in 29 degree weather for 25 minutes stranded with no money I was told by the Green Dot representatives "Not to worry. Your money is fine. We are experiencing a technical difficulty. Check back in a couple hours for your funds". I still don't have my money, I'm still standing in the cold and I still don't have any answers. Not worth it.

I currently have a hold on my account for a 60 dollar garnishment. The garnishment amount had been taken from my account and they continued to have a block on my account even though the money has been removed and I have other money in the account. They told me they needed to receive a fax that the funds had been released and then they would immediately remove the block on my account. This was a week ago. I was given confirmation that they have been faxed twice, once 4 days ago and once 2 days ago with this information and they will not release the block on my account. The last person I spoke to on the phone was rude and told me I could not speak to anybody else about this matter and there is no estimated time on when I will have access to my money. He then told me “Ma’am you just have to wait” before hanging up on me. So ready to get my money and dump this card.

I can't access my money on my Walmart MoneyCard to move it from my vault and customer service either hangs up on me or give a technical difficulty message and the phone hangs up on me. I can't pay my light bill and I have until 5pm to pay it or my lights will be turned off and I will have to pay an additional $75 to get them restored. All behind Walmart MoneyCard and they aren't even saying when the problem will be corrected. They should be responsible for the $75 fee I will be charged because they are the ones holding my money hostage.

Transferred money into Walmart Moneycard and the money is not there. Took an hour to get Customer Service on the phone just to be told they are having systems problems with the Walmart Moneycard. I told her that Walmart should compensate us for this gross inconvenience. I have not been able to buy gas and as I use my car to work I cannot work, nor can I pay for my meds. I transferred that money to my Walmart Moneycard at 9:48 am on December 13, 2018 and it is now 1:15 PM and I have no access to my money. The money is not even posted. I realized the money wasn't on my MoneyCard when I tried to use my card to pay a freeway toll. I want to be compensated for all of my inconveniences.

I deposited my check as usual today but the deposit did NOT go through! I've spent the last hour trying to talk to an actual person! What the hell am I supposed to do now? I have no money till you people decide to give me MY damn money! Of course, the people at Walmart were no help. Actually told me, yeah, they're having issues with deposits! Dont you think that's something that should be mentioned BEFORE someone deposits their entire freaking check?! What the hell am I supposed to do till you people get your crap together?! GET YOUR ** TOGETHER!

I'VE HAD MY WALMART CARD FOR OVER 2 YEARS NOW AND HAVE NEVER HAD A PROBLEM UP UNTIL NOW. Recently I decided to use the stash feature of my money card and now I am unable to unstash my money and have access to my funds!!! I have absolutely no access to my money, and no means to provide for my family until they decide to fix it!!! This is unacceptable! Then to make ** worse I can't even get a damn representative on the phone to let me know what the issue is! Idk if I've been hacked robbed or what because they won't even get on the phone to reassure you things are okay!!! Once I get my money off of here I will neverrr ever again in life deal with Walmart MoneyCard again! And I've reported them to BBB, run like hell from this company!!!

They have the vault option where you can stash and unstash your money. I stashed over three thousand dollars today, went Christmas shopping while my kids were in school and tried to unstash $400. Normally, it works fine... Today it did not. I waited thirty minutes to speak to someone and they hung up on me. I called back and was put on hold for another thirty minutes only to be told that I cannot access my OWN MONEY!! They're having "technical difficulties" and are unable to allow me access to my funds at this time... "check back every so often the problem may be resolved in the next few hours or so!!" I am livid!! My kids need dinner and medication and I cannot access my own money!! I will be switching cards as soon as I get my money from them! Over the years (six years), I have had many problems with this card, this just did it for me!!

Can't take money out of stash. It says I have reached daily limit yet I haven't transferred ANY money at all today and so I cannot touch my hard earned money. It is just sitting there in the stash and won't let me touch it. I also have bills to pay and have been on hold with customer service for over 30 minutes and no one has picked up and it is an automated voice that says, "Please hold for the next available specialist and we apologize for the delay." I cannot believe how bad this service is and how unprofessional they are. DO NOT USE THIS CARD unless you want to never be able to spend it.

I have been using this card for a few months now everything was fine. Typically I transfer money to my vault account as it acts as saving. Never have any problems. Until today less than two weeks before Christmas I can't transfer my own money that I worked hard for to my account to use my funds. The customer service representatives stated they are having technical issues with the vault which is not okay. They state there is no one estimated time of when this fix will happen. This is just ridiculous. Once I am able to use the money that I work hard for I will definitely cancel my membership. This is not right. What makes it worse is that I was able to use the vault less than 10 mins before. I am so mad. I can't pay my bills put gas and my car or anything. And all the supervisor could say is sorry. Yeah me too sorry that I even signed up for this crap. Less than two weeks before Christmas.

I registered my card online; however, I'm unable to make online purchases. I tried calling to see why and I'm unable to speak with someone to get an answer. The purpose of getting the card was so I would have a safe way to make online purchases. :-(

So not only did I have to pay $3 to load my card, but there was a $4 fee taken right away... When I called customer service, I was routed to a call center in the Philippines. When I asked to be transferred to a department in the USA, I was transferred to a supervisor in the Philippines. Said supervisor advised me that she was unable to "escalate" my call until I verified my card number with her. OK first of all, the reason I requested to be transferred to an American rep is because I do not feel comfortable sharing my financial information with someone outside the US... Unacceptable. Needless to say I will be removing my money from the card and getting rid of it.

I have been using this card with no issues for 4 years. I have been unable to use my own money since 12/7/18. This company told me that the IRS had frozen my account to verify my identity & needed my driver's license emailed. I called the IRS yesterday. They stated, "Call your bank. They lied to you & are holding your funds illegally. This is true but they know they have your money so you can do NOTHING!" I waited on hold yesterday for over an hour to talk to this "supervisor" Grace. She tells me to call the IRS & I said, "No! The hell I am." They said they NEVER flagged me for anything. This bank will hold your money hostage! Oh and I'm supposed to wait 7-10 business days for my account to be released to boot. My rent has not been paid & I am getting daily fees added. Don't give this bank your money - they are liars & thieves!

I've been told by the Wal-Mart that my account is closed, and I'll be receiving a refund check within 10 days. However, I never closed my account. I can't get through to talk with anyone about this issue.

Customer service is horrible along with the card service. The only benefit to it is that you get your paycheck two days faster but I’ll rather avoid the headache... My funds where suppose to be released after a certain day and wasn’t gave them a call telling me I have to wait for a email from technical support in 24 hours. I gave them 48 hours. Still haven’t heard from anyone and no funds still in my account.

DIDN'T get my direct deposit. It said denied but NO ONE TO TALK TO. I just want a number without an answer machine that is so stupid. I need to speak to a person!!! My employer said that the transaction went through but it didn't.

I would like to know why did y'all block my card. Cause my SSI came on my card now y'all block my card. I need to talk to corporate office about this cause next month I am changing cards cause this is not right at all. Then the workers getting more mad than you and hang phone up in my face.

I have been happy with my card up until recently. I must say I have been so disappointed beyond belief about how unhelpful they have been in a time I most needed it. I used my card to purchase gas at an Arco gas station, unfortunately due to an error with the station pump system, they were unable to sell me gas but for some reason. The system authorized all my available funds and I was left with a $0 balance. The gas station attendant advised that the funds should be voided and released within 24 hrs.

I'm now heading into my third year of using Walmart MoneyCard. Leaving behind my old bank was the best choice I ever made. I live paycheck-to-paycheck and there were many times when I couldn't keep the minimum $15 balance that was required by my bank. (You know... The one where they would charge you ANOTHER $15 for not having $15 to begin with.) Walmart MoneyCard has no minimum balance, no overdraft fees, a free vault that acts like its own savings account, and cash-back savings at the end of every year. This past year, I not only earned $20 in cash-back, but I also won $30 from the Prize Savings lottery! I never win ANYTHING, so you can imagine my shock when I signed in and found an extra $30 in my account from "Prize Savings". I was really happy. :) I love this card and have no plans to ever use another one.

These people will not think outside the box or have a workaround for my situation. The only solution was for me to cancel my card take the money off my card put it on a new card and open a new account which is the longest and stupidest way to do something.

On 11/30 Walmart Money Card/Green Dot closed my account with over $3000 in it. They said they first blocked then closed it because they could not verify my identity even though I sent them a copy of my valid passport. Now they are making it impossible for me to reach anyone to find out how to get my $3000. There are countless complaints like mine of them stealing customers money and Walmart is turning a blind eye. I have emailed top executives at Walmart with no response. Look it up. This happened a couple of years ago and now they are doing it again. Green Dot is preying on hardworking lower income people who don’t have the means to fight back. This is a travesty and Walmart is equally at fault because they put their name on the card and promote it. Shame on Walmart and Green Dot.

I got the card because I wanted something to route my deposits from time to time. Suddenly after a year of having the card I am hit with restrictions and customer care who have hung up on me multiple time, and given me no help. Now I cannot withdraw MY OWN MONEY because of a sudden change of policy. I asked when was this change made and why wasn't I inform- their response was "it was a policy update" leaving me unable to pay my rent in full- like what the eff?!?!

I had a frog kit fraud case on my Walmart money card. I won the fraud case. They said they would be issue me a full refund. Be a check VIA mail 2 weeks. I waited the two weeks. Send me a piece of paper saying that they put the refund on my locked card that they locked from the fraud and I wasn't able to use it so then I called them. They said they would. They couldn't transfer the money onto my new Walmart money card so they'd send me another check two weeks. While I waited 2 weeks that did not show up. Got another letter stating that they deposited on my locked card again so then I called back and they said it would be another two weeks. While I waited 2 weeks and still nothing. Still nothing. Still nothing in.

I have had this card for a few years and no problems that a phone call and a clear explanation of the situation and why it happened and I am sorry for your inconvenience didn't suffice. The problems began the first of November 2018. I had 4 transactions fraudulent charged to my card all in Anaheim California. The first 3 times the money was put back on within a hour - the 3 one I called in and the transaction was pending and the lady says it will be put back on your card. I am thinking because she knew it was fraudulent the money showed up a hour or so later. I asked the person should I have my card replace and she I can do so. I felt and I experience this that I should get a waiver on the FedEx charge to have my charge in 3 days since they have detected fraudulent charges - no new card.

I have loved my money card. It holds me accountable and doesn't have overdraft fees. Only improvement needed is when requesting a card because it is old or broken. We shouldn't have to wait 2 weeks and not be able to use our card now.

Walmart MoneyCard is a bunch of bs. I loaded my card and paid for a hotel up to three days. I paid $440.00 dollars. Well my stay did not go as planned so I was approved a refund on the 22nd on Thanksgiving so the hotel manager told me because of the holiday I would receive my money three to five business days. Well I never receive my money. I been calling Walmart. We are in December and they still have not put my money back. Every time I call customer service they give me the runaround and they still have not put my money back.

My money is blocked on my card and was told to send a receipt to verify my docs. The receipt was sent and I then called to make sure it was received and they are having "technical difficulties". This is UNFAIR! My money is being held!

Twice they have turned my card off and left me penniless for days. Phone number isn’t an option and they know it. How can you treat someone who has been a customer 7 years like this. Call me like you said you would in the email you sent my me. It’s been three days and that’s way more than 24 hours. It’s Christmas season and you have my account locked for no reason. You did this last year at the same time. I expect a call and access to my money ASAP. This is ridiculous and I will file suit to have late fees on my bills paid by Green Dot. What is wrong with you people.

I made a purchase in Target.com. Funds pending since 11/23/18, and purchase amount taken as well. Was told wait 7 days. Customer service isn't helpful at all. All they say is, "I'm Sorry ma'am," and barely speak English, so I can't really understand them. Still don't have my money. They told me I would have to wait AGAIN. After they told me to wait the 7 days. Oh, and there is no one else to escalate this to, because at 877-937-4098, they don't know who their upper management is. Wouldn't give me name of anyone. Only advised that they sent to the escalation team. But they don't have a phone number for them either. THIS IS **!

I have been always been able to get in touch with someone. When I had an issue with a new card, it was resolved immediately. Timing was good. There is never a long wait when you call. Great customer service always!???

No problems with actual card. Only complaint is that I can't access all of my money using ATM when needed because of the 400 per day limit. Also customer service SUCKS! It's always someone whom I can barely understand and they aren't able to do much but tell me something I don't wanna hear.

I love my Walmart MoneyCard, I never have any problems with transaction. The website is really easy to navigate, and I love that you can stash and unstash funds as needed, so it's like having a savings and checking account. The cash back at the end of the year is an awesome surprise.

My cashback amount does not match the times that I go to Walmart, I do not receive the percentage back that I am supposed to receive back. I keep track of how much I spend at Walmart using my card but my cashback rewards does not match how much I'm owed.

My wife and I love the Walmart card! I was able to get a second card with my wife's name on it, and her check deposited to my account. It's handy at the stores as well as withdrawing money when cash is needed.

My experience with Walmart MoneyCard has overall been a good experience, my favorite part of the card is the ability to stash money, and the prize savings! The greatest thing happen to me once I won the Prize saving. It was $25 but to me it was the coolest thing a free $25. I also love being paid 2 days early!

Seldom have problems. Much better than a regular credit card. Easy to manage. Fast to use. The only problem we have sometimes is the gas pumps don't accept it. We do tell all our friends about it. It is very convenient. We like the card very much.

I have used the MoneyCard for several years and anytime I had questions or problems they were quick to help and rectify the problem. I have recommended Walmart MoneyCard to friends and family. The card is much easier and cheaper than most bank accounts.

I'm pretty satisfied with my card through Walmart. The stash option is a great option & I also like the app. it's easy to use. I would say when I call customer service it's a long process & in my opinion they seem hurried & a bit rude.

It has been a good one so far. I haven’t had any problems but would like it to become more up to date with other card with the chip and to be able to speak with someone live. It's a great card to have and would still use it in the future.

I love the Walmart MoneyCard because it's like having two separate accounts. I can save money in my Vault and I can also have money in my account at the same time. And tells me my balance what I spent money on. It's amazing.

I've had the worst experience with the Wal-Mart Money Card! I thought I lost my card, I had to cancel Walmart MoneyCard customer service and told me that they can send me a replacement card in 3 days for $15.00. I called customer 2 days later and asked if, I can purchase a new money card so I can transfer my funds to the new money card. I was told "No, that I had to wait 7 business days for my new card to arrive". I said "7 business days?" "I was told by the customer service rep, 2 days ago that I would have my card in 3 business days". The rep told me that "with the money card I have they cannot have my card expedited in 3 business days?"

They have deactivated my entire account because my card that is not even 4 months old is bad already. Which I don't understand because it is always kept in my wallet. They are sending me a free replacement but that will take 5 to 7 business days, before I receive it. Today is Wednesday! EVERY dime I have is in this "So called" account. My entire paycheck goes in it every week. So until I get my replacement card and activate it all my automatic payments will be declined, which will cost me $37.50 and $50, I have no gas to get to work, I have a premature baby who has a very important Dr. appointment in the morning for his life threatening seizures and I can't get there, I can't buy food and I have NO WAY to access my money that I work very hard for!

I decided to try the MoneyCard again after having an issue prior in 2016 for unauthorized payment and I was told I did auth when I had not. So they let the co get paid by the insurance co and then again by me. So now I get a new card to give MoneyCard a second chance and I use the card 1 time, upload my DL to prove my identity after the new card is blocked then have a woman say my DL wasn't approved and my card/account is closed and I can't use my card. How is My DL not sufficient to prove my identity and I was told there is no recourse for this as the account is already closed. I would think my DL is sufficient and if not that I would be contacted for further info. First time shame on them, second time trusting them shame on me. Never again... been burned twice.

Now I have been waiting on my replacement card for 7 days. Open and called the card to activate it. After all of that they tell me it block and I have upload a ID picture. It saying server error 404 or 440. I've been calling since last night. Once I get my money off here it going in the trash.

I get direct deposit from my job on this prepaid card. They have refused to release my funds! I have called and called only to be told there's a technical issue! I see patients all day long and they know I can't go anywhere without my check being deposited. It is advertised that you can get your check UP TO 2 days early NOT 2 days late! This is the exact definition of false advertising. I still don't have my check that was sent out Monday, on my card. They also refuse to let me speak to any supervisor! People should not trust these cards! They stole well over 500$ from me and say they never got the deposit knowing I had the tracking # from when it was sent to them!

My card was blocked as I got a 450 refund. Now I'm without money and being told that my direct deposit may not go through. I'm in tears, I did nothing wrong. My car is broken and they company gave me a refund because the car is not fixed. To make matters worst I have to go out of town without a penny on my 40th birthday. All I can do is pray.

I have been using the Walmart MoneyCard for 7 years and have never had any problems until yesterday. I went to a Bank and tried to get my money off my card and was declined. According to the service tech withdrawal wasn't part of my spending habit. Today they say now I can't get money from my vault until 10pm tonight. For 2 days now I have $2200 on my card but I'm broke. If anyone can help please let me know.

I made a return to Costco for a purchase of $1,200 and Walmart said without the original sales receipt that was no longer available. The funds will remain locked and will not be available. I told them that the original sales receipt is no longer available and that Costco had the record on their computer and had no problem issuing refund and there should be no reason why the funds would not be available nor why Walmart would require original sales receipt from another merchant anyhow.

I am a cross-country truck driver. I use the card EVERYWHERE, yet for some reason every other purchase keeps getting declined! Used to not be this way! It’s driving me crazy! You can’t verify security measures online or through the app, you HAVE TO CALL and wait for a 10 minute speech before you can select the option to speak to someone and get the suspension lifted one hour after you call. Call center is in the Philippines, so there is a SEVERE language barrier! Then they laugh at you when you get frustrated. I deposit around $6000 a month on this card. Been using it for over 6 years and it seems the service keeps getting worse!

I have had my Walmart money card forever and my paycheck has always been direct deposit to this card. I went to use my card on 11/20/2018 and it was declined, never had a problem until now. I never got any notification of they blocked my card due to usual activity and for almost a week now my money on this card, I have no access to. REALLY. The none American rep cannot help me nor understand anything I say, I keep getting the same response. Keep your phone line open and a corporate supervisor will call you. What just cause these foreign rep sit at a desk or probably out of their residence. They think a person don't work and have to wait for a phone call. This MoneyCard is the worst and the customer service sucks. Today is 11/25/2018 and it's still not fixed.

I have been having problems since they deposited my money. I was able to use it a few times afterwards it locked. Been trying to upload to the site. Just to my luck it doesn't work. Who wouldn't have guessed? I'm really upset. No one can help. Not to mention I was embarrassed at Walmart since I couldn't get the money. I figured get a few things for children. Well guess what. It didn't work. Really upset. My own money I worked for. Can't talk to anyone and not to mention they took ten dollars off the top. I was negative but boy they sure did take that quick. This is the worst right around holidays.

Walmart website states it takes 1-5 business days for your check to be cleared and available for you. I deposited my check and it said it wouldn't be available for 10 days. That poses as a major problem when you are depending on your money being available at certain time frame. I called customer to try and cancel the transaction and would just cash my check instead and customer service rep told me there was nothing he could do. I suggest updating your info with correct info, so this type of problem does not occur for anyone else.

I've been with Walmart for 8 yrs and I had a transaction occur on Nov 9 that wasn't mine. I live in the state of California and the transaction was in L.A. I call the 1800 number and disputed the transaction. I also made a PD report same day. The guy I spoke to said the dispute will begin when the transaction is completed and that it will take 7 to 10 days. Now it's Nov 21 and I'm told I have to fill out a written report and mail it to the company THEN THE DISPUTE WILL HAPPEN. I said I'm verbally disputing the charge now like I did on the 9th. The lady said, "No. Doesn't work that way." I asked to speak to a US rep. She said no. I asked again and was told it would take 2 to 5 business days JUST TO SPEAK TO A US REP WTH!!! Walmart is a shame. Do not use this card.

I recently changed phone numbers and was no longer able to access the MoneyCard App since I did not have my old phone number for the verification code to be sent to. It popped up a message to call the number on the back of the card. So I did. The first rude ** I talked to said there was nothing he could do, although I verified everything that is on file. He hung up on me. So I called back and spoke to someone who was nicer, but told me the same thing. She told me to go online because they couldn’t update my phone number for “my security.” I was like, "Why in the hell does it tell me to call the number on the back of the card then." She had no answer for me.

I misplaced my card somewhere in my house tonight. I called customer service and they asked me to verify my name, address, SS number, date of birth and phone number. They rejected my phone number and said I have to remember the one I used when I registered the card SIX years ago. The customer service rep was rude. The supervisor was very rude. So basically they won't do anything on my account until I can remember an old number because the incompetent staff didn't update my phone number when I called in earlier this year. I have money sitting on that card that I can't access. They've basically stolen my money and stonewalled me. This is complete BS.

I Purchased my card on November 6, 2018. I put $400 on my card. My card was defective and never worked. It was immediately rejected. Even two Walmart managers tried to help. I was told to go home and register it. And give it a couple days. On 11/11/18 A manager at Walmart finally helped me get to a live person through the 866 number. (By the way everything is automated and it’s a joke to try and talk to someone!) I was told my card had a “technical problem” And would be fixed in 2-3 business days. I would get an email and a phone call back. I never did! On 11/14 I got a hold of someone and they told me That they would issue me a new card in 7 business days.

Had same card for years with 2 direct deposits every month. My card has been blocked until I send in my license. THE SITE DOESNT WORK! WALMARTMONEYCARD/UPLOAD DOCUMENTS! The horrible customer service people will not talk to me! They get rude and then transfer me to an automated message to upload my documents to the site that doesn't work. If I go online it says I've tried too many times and I'm blocked. EVERY penny I have goes on the card. I've been without money for a week now!!! Cannot get help by calling, and they blocked me online. My entire paycheck is on this card. What can I do? I'm trying to get my direct deposit backed out, but I am not sure it can be done. I'm waiting.

I never had a problem with this card in the year + that I have had it, the few times I did call customer service it was a absolute waste but I was able to figure it out on my own until this week when I made the mistake of depositing my paycheck using their own deposit service. On the website it says that it could take 1-5 business days, it also states that payroll checks are deposited “quickly”. Well imagine my surprise when on the 17 the day the check was deposited that it would be available on the 27th! I waited till Monday (11/19/2018) to call and sure enough I got the most unhelpful, rude, man who could barely speak English.

I have been using my card for over two years. I used mobile checking for a check deposit. I did this over a week ago and they still have not released my money. I go on vacation in two days. I need my money! Why does it take so long?

My dads cable bill was wrong and I knew I had paid it. So I checked my card balance online and saw where the payment had been taken from account. So if I dont have my money and Comcast doesnt have the money, where did my money go. Green Dot needs at least 20 days to investigate how they lost my money. In the meantime I have paid this cable bill 2 times.

Someone did reach out to me and correct the issue and I still use my Walmart money card for my direct deposit and everyday purchases

First and foremost if I could give this rating a lower than 1 star I would. Secondly... Why is there no one from USA able to help me. Customer service apparently can’t me or vice versa. I purchased a Walmart money card on October 15, 2018 and it couldn’t be registers because I was trying to put it in my son’s name. I wasn’t aware you had to be 18 so customer wouldn’t allow me to do anything with the card and was offered to file a refund. I was told by the rep that it would be in my mailbox within 10 business days. It never arrived. So I called customer service back and apparently no one could find anything about a refund. So I was highly upset and demanded to talk to someone above the rep and she refused to put someone better on the phone. Was told I needed a receipt and to email a receipt and it would be investigated.

I have to say customer service is the worst I have ever experience. Representatives are rude and do not listen to your questions. Also, explain to me why I have to get a new card number when old card is damaged. It's not lost or stolen. It's damaged. My 2nd card was damaged as well. I should be able to pay for a replacement with same card number when I have a damaged card.

I received an email at 6:00 am this morning stating my Walmart Moneycard was turned off due to unusual activity. The email directed me to Document Upload site but when I entered my card number into the site, I was given the error message "We were not able to find the card with the information provided. Please try again.". The automated support line was not helpful at all and directed me back to the document upload site. Walmart customer service was also unable to help me. I have no way of accessing the funds on my card and it seems nearly impossible to get in touch with an actual human that can help resolve my issue.

I bought my card from Walmart. Used it one time. Received my new card. Tried to activate it and there is a block on my account. I call, sent in all documents asked for 2 different times and since the 8th I've been told 2 business days and still today my account is blocked. I can't talk to anyone who can actually do anything about it. Just a bunch of people who keep telling me 2 business days I'll receive a call. I sent in the information. Now I want my money.

Every time there is a holiday my direct deposit is late. Doesn't matter if the holiday is before or after my playdate it's still late. Called customer service several times and always told that my employer hasn't released the funds which is untrue. I am able to view online from my employer on what dates my pay has been issued and on what date its authorized for release. Funds are released to be deposited on EVERY Friday but WalmartMoneycard holds my funds until Monday unless there is a holiday and I'll receive my money on Tuesday or Wednesday. Basically it comes down they are illegally holding my money in their account.

I tried to explain that if they didn't unblock my card, I can't pay rent. They could hardly care. I know because my 6 year old daughter and I are living in my truck. Compassionate people they're not. All I did was call in a lost card. This must be the penalty. I've sent pic id three weeks in a row.

I have had my card for years and on October 31st someone started charging my card up from California and I live in Maryland. I noticed that someone else on here on the same date and Virginia went through the same exact thing and now I'm seeing more of these. I've had problems with them in the past and I should have stopped there but I didn't. They charged up $423.09 in California and I live in Maryland. I called them to tell them what happened in some Foreigner was on the phone telling me that I had to send them to dispute. I told her I didn't understand why I needed to do that and it would take up to 10 business days when the person charged my card from the 31st up to November 5th. I am still waiting on results and nothing has been done. I am going to get an attorney and I have called the attorney general. Do not get this card.

My husband lost his card, called to have another sent. He was told it would take 7 days. When he goes to look at the account it is blocked. The account has over $8000 dollars in it. Can’t contact a live person when you go on the site it ask for the card number which he doesn’t have hence lost card. He works out of state, can’t pay for his room, buy food, or gas. If the account is blocked how can a direct deposit go to the account? This is a horrible card.

My card has been locked due to unauthorized transactions. My payroll check is direct deposited on to my card. I need to speak to a live person so they can overnight my new card so I can have access to my money! I can even access my account because my old card # is invalid. I am stuck out of town with no money for food or a hotel room. I need someone to get in touch with me asap! Why can't I ever talk to a live person when calling the # on the back of the card? Your costumer support is a joke! I would appreciate someone to get in touch with me now.

I filed a dispute October 24th. I was told within 10 business days my account would be credited. On the 10th business day I called and they told me to wait until the next day. November 8th I called which is the 11th business day and I was told it was extended to 45 days and I would’ve be provided a credited since I didn’t send the form in within 10 days. I emailed the form and they are telling me they no longer use the email but online it gives the option to mail or email the form. I have a daughter and I cannot afford to wait 45 days to get my Money back especially when I was told I would receive it within 10 business days! I plan on closing this account after my money is received!

I have used Walmart MoneyCard for years! It has been my primary bank for as long as I can remember. I always used this card because of how fast I can get my direct deposits and when it’s tax season when my money is released from the government. It’s on there next day. The card is great if you never have issues. I had to file a dispute on a charge I didn’t make in October. My dispute was filed on October 28th. By October 31st, Walmart MoneyCard refunded the charges and then immediately turned right back around and took the money out of my account. They told me that the merchant agreed to pay the money back and that it was now just basically waiting a few days for my refund.

I’ve had my Walmart MoneyCard for a few years now. Most of the time there is no issue. I’ve been getting direct deposits to the card from my work for over a year now and my check is always deposited into my Walmart MoneyCard on a Wednesday around 1-2 pm. Like clockwork... But today, I have no deposit. It’s payday so I should have gotten it! I have many bills and one including rent which is already past due. I promised I’d pay today, on my payday. But nothing. I don’t even want to call customer service because they’ve made me cry so many times with bad and rude customer service. I want an answer as to why I haven’t gotten my deposit yet and what they will do to fix it. Please help me with this.

App was not working so I couldn't access my money. Then I called and had to talk them into releasing my funds so I could access them. The next day my direct deposit was blocked and my card and account was shut down. Then I was told I have to start a new account and reset up my direct deposit through my employer and that card was no good anymore, I was blocked from accessing customer support and had to buy a new card just to be able to speak to a customer service rep. Am now waiting for a callback from supervisor. Four hr. window. I believe the supervisor blocked and shut down my card for demanding that I have access to my money!

So I’ve been with the Walmart MoneyCard for over a year! I recently purchased a couch from Walmart.com. They cancelled my order but still took my money out! Now I’ve been calling Walmart plus Walmart MoneyCard customer service & I’ve been told that my money was supposed to be posted back on to my account the 2nd of November & it’s now the 6th and still no money in my account, it’s still pending and it’s been pending since the 26th of October! So now they filed a dispute. I will call them every single day until my money is posted because this is some messed up stuff going on with them and Green Dot bank, I really want my money or legal actions will be filed!!! Thank you very much!

Completely disappointed in this card. My husband has had all of his money stolen from his card. And also a direct deposit has come to his account. But now his account is blocked! $800 down the drain... and no help at all. This is the worst! There are other prepaid cards out there. Stay away from this one!

Received a Walmart MasterCard a gift. Registered it. Used it within 10 minutes - tried to use at McDonald's in Union Sc. Card was declined. Called customer care. Put my account number in. Was told my card was blocked - no explanation. I had to wait on a personalized card to arrive like 5 days later. Did the document upload several times - it finally went thru verified. Called today - still blocked. A recording said my information was not readable. Can't speak with anybody. Why wasn't I informed my id didn't take especially after several attempts before it was verified in order to finish up the process. I need my coins. I'm broke and want my money. I have a Walmart Visa card and Netspend card - have never had a problem. I entered the same information that's on those 2 cards. I need answers. Reading some of these comments I'm thinking Green Dot is itching for a class action lawsuit. Stop playing with people's money.

I've been a customer for YEARS! Never had any issue until recently when charges showed up on my account. I disputed, which was the easy part. What I wasn't aware of is that my account would be placed on hold and NO ACCESS to MY money until a new card has been received, which supposedly takes 7 business days. Nope! I'm beyond that point. Customer service told me "it shows at your local post office, contact them." Seriously?! There's a perk to having funds deposited a day earlier, but it should NEVER take this long for someone to access their own hard-earned money. Step up!

Just had my Direct deposit done to this card. Was hoping to have a good relationship. But after reading these review they are just as bad as the credit union. I just left. Reviewed what this card offered. No overdraft fee. It really sounded good, but tell me how this offer is going to happen if my federal funds never make it to my account. It now seem to me withholding a direct deposit is a clear violation of interstate commerce and should be reported to the Federal Trade Commission. It sad to read about all the bad complains and nothing is being done or lack off.

I have been using my card for over a year now and everything was good. I go to check my balance and realize I don't have any money! When I go through my transactions it says that someone in California has been using my card. I go to dispute them and get a woman who barely speaks English that tells me the only transaction they can dispute is the one that happened today because the other ones have already been completely authorized. You can see my transactions in Virginia but are going to authorize transactions happening in California at the same time and now I have to pay for their oriental massage!?!? I should be able to dispute transactions that didn't happen today especially if they are being done in a state I have never even been to! I will definitely be finding a different card.

So I’ve lived in Florida my entire life, and yesterday night at 10:40 pm someone in Hicksville, NY used my debit card to make a $272 purchase at Walgreens. How that’s even possible is beyond me. So obviously with 5 minutes I called Walmart money card customer service to report the card stolen. First they said I can’t dispute the transaction until it posts. I said, "Okay - Well is there any way I can get my card expedited to me?" "No." Mind you I’m a single mother with of a 2 year old with no family or help - my rent is due on the 1st and by the time I get the card which I literally keep ALL my money on because it’s FDIC since it’s with Green Dot and I figured it’s better than carrying cash where I live, and they said no.

I put 1000 dollars on a Walmart MoneyCard. Paid some bills and left off paying with a balance of 635.29 and the following day I received a text where I had signed up for alerts that I had only 135.29 left. I immediately called and reported it. They gave me a number for proof I made a report - said someone would tell me if I was getting my money back - went over the transactions and my soon to be ex-wife hacked the account and took the money off! Ex changed account settings and I had to change phone numbers so they won't talk to me now. They hang up on me - tell me to wait 10 days. I need to update phone number with them and my wife changed the account settings so I can't log in or file a police report because I'm blocked out of the evidence. This is crazy! I need to talk to a Walmart rep now!

I received the Walmart MoneyCard from my tax preparer a few days ago after proving my identity to the IRS. Yes, it took me almost a year to receive my refund just to have my Walmart money card blocked and I even sent them a front and back copy of my driver's license. They sent me an email stating that they couldn't approve my documentation and I can never apply for another account with them. I haven't been able to speak with a live agent, every time I phoned the customer service line I receive the same message then it hangs up on me. I have been crying ever since then because I can't get anyone to assist me, not even the employees at my local Walmart store. This saddens me due to the fact that I have exhausted every effort to reach someone.

If you want a prepaid card don't get this one. These people are thieves. My card is blocked and has been for over a month. They said to email a picture of my license. My license has my married name on it now but they still can't unblock the card because of that. I sent a pic of my old license with my maiden and the new one but they say they still can't unblock it so there is no way for me to get my money. That's how they are keeping it and charging fees every month. These people are thieves. Please do get this card.

I've been using this card for so long and I never thought I would have to go through so much after so many fraudulent charges on my card. At one time I spoke with someone who said they cancelled my card and transactions were still being made. I noticed once I checked my transaction history from getting my new card??? So stressful when I need my bills to be paid and my money gone!!!

The MoneyCard straight the direct deposit sucks. I have my direct deposit setup. My company went to deposit my check for Friday and it never showed up. I called customer service up and basically I got nowhere. I even told them that wasn't call the police and the BB and report them and the supervisor he did not care. He just kept repeating himself. So that for the direct deposit department sucks. I would not recommend anybody get their paycheck direct deposit on this card.

I reported that my card was chewed up by my dog and paid for express shipping, which I was charged an extra $18. $15 for the shipping and $3 for the new card. I then get an email stating my card was blocked for any use and I have to upload an ID for “security” purposes. When I asked for the unusual activity, the “supervisor” couldn’t tell me. The unusual activity was from Green Dot Bank removing a fee for the express shipping.

I am highly upset right now. I cannot use my Green Dot Walmart MoneyCard and I cannot use my Green Dot card. I tried to get gas and I'm not able to make any purchases. What in the heck is going on. When I call customer service for Green Dot and Walmart MoneyCard it says my call cannot be completed at this time. What is going on!!! I WANT MY MONEY!!!

I'm very happy with my money card. And the service that is provided. I travel for a living and never know when or where I'll be at each week. My checks are in deposited to my card a day early and now Walmart has ATM machines.

My card is starting not to work because of the magnetic strip going bad. This is making it so card doesn't read sometimes. I have not seen where I can order a new one and still use the same information.

My experience with Wal-Mart money card has been great. I like the fact that I can put my money in the vault. It helps me save money. But I don't like the fact I haven't won any prizes and really don't know how to play.

My card and its services have never let me down! Easy to use and reload. Very convenient for my use. I have traveled across the country and used it everywhere. Getting a new card is time-consuming but it gets done.

I have been using Walmart MoneyCard for a few years. The only thing I like about it is the fact I get my paycheck a few days earlier than actual payday. I have had several issues with this service! The first occurrence was my account along with many other people’s accounts being inactive in May of 2016, I just delivered my second child and got paid that same day, we went to get food and things for our newborn baby & I was not able to use my card or access any money for almost 1 week. I was told “I’m sorry” and “there is nothing we can do.”

I've been using my card for several years now and have never had a problem using it until 2 months ago. For about a year, I've been paying my rent with my card. However, 2 months ago the transaction was denied & again this month. I've had to get money orders and mail my rent because of this. I'm in a manual wheelchair in a town with no bus service, so paying my bills with my card is essential to me. My landlord, Community Housing of Maine, told me that a lot of tenants all over the state have experienced the same problem. Why was I able to pay my rent with my card before, but am unable to since September? When I called Customer Service, all I get is pigeon talk that's difficult to understand & am told to ask the merchant. Well, the merchant is my landlord, & they want my payment using my Walmart debit card. The problem is not my landlord, it is You!