Direct Express

I paid $13.00 to have a replacement card expedited to my brother, who is disabled and relies on his monthly social security benefits amount. Direct Express refuses to release the hold on my brother's social security benefit amount, saying they couldn't verify him. It's been over a month now, and I've visited the local social security office as well as called Direct Express. Social Security tells us that we must appeal to Direct Express to unlock the funds.

A fraudulent case was opened by myself, a senior citizen. Almost $200.00 was paid by Direct Express to a scam. I submitted a claim to get my money back. They denied my claim and said if I wanted proof of their action I could request it. I have requested the info over and over to no avail. I am no longer going to use them for my Social Security deposit. I will never use them again.

I have had horrible experiences with this company and being on hold for hours and hours only to get disconnected or have no results from them. If there was any other option I would choose it. They are terrible!

Both my daughter & I receive our SSI benefits on the Direct Express debit card. On 3/1/23 the automated system says our funds were deposited on the card. They kept our payment plus saying we’re both overdrawn over $600 each. How is that even possible? Anyone that uses Direct Express knows you can’t even overdraw by a penny, the card will deny it. I have called daily since 3/1/23 to get this figured out to no avail. I have pushed multiple numbers trying to reach a human for 2 weeks!!! I get the same message that they’re experiencing high volume of calls and to try my call again later, click, with no option to leave a message. I highly recommend direct deposit into your bank or credit Union over the Direct Express card.

A senior citizen lost his Direct Express card and has been waiting for a replacement card for over a month. He submitted a copy of his state ID but no action was taken to resolve the issue, except a confirmation of receipt. Calling took over 30 minutes wait and neither the operator nor the shift supervisor were willing to help resolve the problem. In addition, the associates were rude and unprofessional. It is regrettable that our government trusts public benefit to be run by such an inefficient business like Direct Express.

My brother is living in a homeless shelter in Chicago because Direct Express refuses to send him an ATM card so he can access his Social Security benefits. I have spent countless hours on hold waiting to speak to a Direct Express customer service representative. The ones I have spoken to have been exceedingly rude and uncaring about my brother's situation. And they have all hung up on me. I have never dealt with such inconsiderate people. My brother is a veteran and deserves better treatment from the government that he served.

Direct Express has suspended my mom's account since July 2022. Her money still gets deposited into that account and the reason they did this is because she ordered a new card. They wanted her to identify her identity and she has and still nothing. They now tell her to contact social security but they say they can't do nothing. She is about to be evicted and must lose her mobile home because she can't pay her rent. These people are destroying a senior citizens life and this is huge. I guess it's time to contact an attorney.

Have done all that has been asked by this company and they continue to keep freezing my mother's debit card so she isn't able to get her medications when it's mandatory for her to be taking medication. My mother is stage 3 diabetic. Every time the card gets unfreeze they freeze the card again a few hours later.

Can't get through by phone. So I clicked on a link for Direct Express chat and I got someone that wants money to answer my question. Ordered a new card and they canceled my old card before I got the new one and the website won't show me the new card number only the last 4 digits. How is that helpful? Now I have to wait 10 days for the new one. There should have been some sort of warning. No one has any common sense anymore. Maybe someone should invent an app for that. The common sense app. Send me money if someone does. I finally got through to a person and they said "I cannot hear you. Please call back". That was after being on hold for 45 min. How does this company stay in business?

I ordered 2 replacement cards. The first order the card was never sent out. The 2nd order I still haven't received it yet. It has been over a month and still no card. Rent, bills, groceries and etc is due and I am doomed. Nobody never answers the phone and the one time they do no help and no answers. The fact that the government is willing to deal with a third party such as these people with such a important situation is mind bottling. Disabled, retired, and veterans depend on these funds and can't access them or get any assistance. Shame on you people and shame on the government.