Direct Express Reviews

I have been trying to call the dispute line for 2 days and no one will answer the phone. I have been on hold for hours at a time and nothing.

I give them a minus 10. Awful. Don't sign up. If you run into an issue, you will spend months trying to resolve it. The worst service ever. These people are abusing the elderly. My brother, an elderly, has been trying to access his account for over 6 months post an illness and all he gets is the run around. He calls them and every time he ends up having to speak to an agent and ends up transferred from one agent to the next. One time he waited 4 hours and one minute and still he could not get the issues resolved (see screenshot).

Wow how do they get away with this is what I want to know. I tried to help my friend. She is here at Wilton Rehab. We have sent emails with all of her info. Birth Certificate, SS card, ID. Same issues. They say expired ID when it it 2027. Then we did it on the cell phone where they send you a link for copy of your ID & your face recognition. The lady name Annette. No last name apparently. She asked for mine but said she cannot give me hers. Why is there no accountability? How do they stay in business?

This Direct Express sucks. They say they have a 24/7 customer service. That is a lie to the American consumer, my card has been messed up all weekend. I have not had access to my funds all weekend because I started calling them about this issue Friday night and all I get is a recording that they are experiencing high call volume please call back during their not peak hrs. Here it is Sunday and I am getting the same message. WELL WHEN IS NOT YOUR PEAK HOURS WHEN YOU WAKE UP!! It is stupid for you people to treat people like this. 3 days are your peak hours get real!! Idiots. 00000 stars.

I just think it’s inhumane that it is 2 o’clock in the morning. My card got stolen or there’s money that’s being taken from it and I put on hold for 45 minutes let alone I’m terminally ill and my heart is racing because I’m so scared of how unorganized and unprofessional this company is. And then I get no answers or I get answers that are kind of like all I need. I knew that I am running to switch my stuff over to a bank account and I’m telling you friends I would do the same if I was you..

Worst customer service on planet. I needed them three times for fraud reviews. Failed all three times. Don't even think they bothered. I can't believe the government allows these people to handle Social Security payments and SSDI payments. Top people should be fired. Just a horrible horrible company.

It's A scam. They keep your money, they don't return it after you've been Hacked, My SSi chose this bank. I'm hiring an Atty. I'm not done with this group of hand picked **.

They stole 300 from my Direct Express debit card in fond du lac Wisconsin walmart. I call direct express to do a claims, that resolved take 45 days. I ask then for a temporary 300 until they resolve the case. More than 10 days. I call today. Direct express tell me that they denied my 300 temporary because they don't believe what I say. Ok. Next month I'm moving to another bank. Direct express is a piece of crap. Don't use their service. Open a regular bank.

It's been two months my mother in law's been trying to get access to her SSI benefits. Direct Express put a block on her card so I had to spend hours on the phone waiting for them to answer so that I can help her send her ID to be verified. She is 74 years old with some dementia. Direct express an email saying they need more documentation because the ID doesn't have an expiration date. Well Arizona IDs don't expire. So I send her other documents, never get a confirmation email.

I can’t believe this. They never put the money ever back into your account when you get refunds from stores, etc. Then today I have a -29.99 day reversal adjustment, Are they kidding? Guess what I getting rid of you. How dare you rip me off again.