American Express Gift Cards Reviews
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About American Express Gift Cards
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
American Express Merchant Services delivers payment processing and merchant account solutions. The company offers credit card processing, point-of-sale systems and fraud protection tools for businesses of various sizes, while integrating secure payment technologies and customer support to enhance transaction efficiency.
- Widely accepted at many retailers
- Useful for budgeting expenses
- Good for gifting purposes
- Easy to purchase and load
- High activation and maintenance fees
- Customer service issues reported
- Limited online usability
American Express Gift Cards Reviews
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- 4,885,955 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed May 26, 2026
The worst of gift cards. My son received as a gift for Christmas. Even after contacting AMEX, it continued to be declined online. Unable to add to PayPal or GPay as a work around. I ended up gifting him a Mastercard replacement. I'll try using the Amex at a local retailer.
Reviewed May 18, 2026
Worst product ever, credit card DOES NOT WORK. They say they will fix but they can't. I was on support for over an hour and these idiots just keep saying they are sorry. Only fix is to send you another card in the mail but they cant overnight, they cant get you to a supervisor they cant fix. Many reviews say they never send a replacement. DO NOT BUY!!!!
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Updated review: May 9, 2026
I did I believe use the entire 150.00 amount on the card after receiving an itemized purchase list. I've requested to close this case.
Original Review: May 8, 2026
I received a 150.00 gift card for my reservation with Monster Vacations from American Express. After about 50.00 in purchases I had a "zero balance." I spoke to someone who told me a merchant put a hold on the card and to call back after April 22, 2026. I called them back, twice and spent over an hour on hold etc, just to reactivate my card. They have now filed "a dispute" for unauthorized purchases, I don't recall any unauthorized purchases and I was the only one with the card! They need "to review" the unauthorized purchases and it will take at least 30 days then get back to me...
The whole thing is some kind of scam, they're going to pocket the 100.00 out of the 150.00 most likely, as another reviewer wrote, I doubt anyone will get back to me. Their CR reps are intentionally obtuse, chances are I've lost the money, which was part of the package I bought from Monster Vacations. American Express is based in Sweden btw, I looked up how to file a complaint, the number is long distance from the US.
Reviewed April 25, 2026
Do not buy!! You will add money go to use it once and they block / lock the card for being compromised from you trying to use it then you have to wait 6 months to a year for a new card. They will never send it. And boom they just made 100$ plus activation fee and they do this 100000 a year. That makes them a lot of money. I never got the card. It’s been over a year.
Reviewed April 6, 2026
My Card Number was stolen & used in another State, I put in to dispute but they said they have evidence I used the card. I provided my address (which is in another state than transactions) & explained I work 6 days a week so it's impossible to use my card with a 3rd party. I was robbed & they do not care, I would NOT recommend American Express services of any kind to anyone!!
Reviewed April 6, 2026
Can’t use this gift card for online purchases, better off buying a prepaid Visa card. American Express gift cards are a scam and joke.
Reviewed March 21, 2026
WARNING!! DO NOT PURCHASE! I made a horrible mistake of purchasing a $150 gift card from them.
2) I wasn't aware of a hold placed on my egiftcard because it was "compromised".
3) Instead of replacing me with another egiftcard, they're "mailing" me a refund paper check.
I'm very disappointed and I'm gonna inform as many people as possible about them.
Reviewed March 16, 2026
These cards are not worth the hassle. You cannot use them with every place that takes American Express; they are barely usable anywhere actually. Tried using this card to make a $500 purchase (card was loaded for $600) and not accepted by vendor. Called to ask the card center why and a whole new card now has to be issued “for my protection”. If a company is issuing these cards as gifts - just know they are likely not going to be a good customer/service provider.
Reviewed March 11, 2026
Please do not ever buy your loved ones these gift cards. They are constantly declined, and you won't know so until too late after your purchase. Then they won't do the proper diligence to replace your card unless you get the original receipt from the person who purchased your gift. That is HORRIBLE etiquette for a GIFT.
Reviewed March 8, 2026
Do not buy an Amex gift card. You can’t use them online or PayPal and some places won’t accept it even if the business says they do. Will never buy another one. By the way visa gift cards let me do online purchases. Haven’t tried Mastercard yet but kind of worried too. You see I’m disabled and on a very limited budget.
American Express Merchant Services author review by Tammy Burns
American Express Gift Cards are prepaid personal gift cards from $25 to $3,000 that can be purchased and then given away.
Pricing and fees: There are no usage fees associated with American Express Gift Cards.
One-time use: American Express Gift Cards aren’t reloadable.
Customizable: Select from dozens of designs and customized messages.
Widely accepted: Cardholders can use the card anywhere American Express is accepted, both in-store and online.
No Expiration: Gift card funds never expire.
A former finance phobe, Tammy now devotes her career to ensuring that people don’t make the same money mistakes she once did. Her work has appeared in Fortune, the Toronto Star, Advisor’s Edge, Greedy Rates, and Money Under 30. She joined ConsumerAffairs in 2023. Tammy studied magazine publishing at Toronto Metropolitan University and has a BA in psychology from York University, and her earlier journalism took her from editing law books to writing restaurant reviews to reporting live from the Eyjafjallajökull eruption in Iceland. A part-time digital nomad, Tammy calls Toronto home but has also lived in Chiang Mai, Prague, Glasgow and rural Crete.
American Express Gift Cards Company Information
- Company Name:
- American Express Merchant Services
- Website:
- www.americanexpress.com