American Express Gift Cards

American Express Gift Cards

 3.3/5 (656 reviews)
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Overall Rating3.3 out of 5
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About American Express Gift Cards

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American Express Gift Cards Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 5, 2023

I spent $100 to not be able to use it. I tried to spend it on Grailed, Ebay, adding it to Paypal etc... and they all say they CAN'T VERIFY it. I even tried to buy a new gift card with it online and it won't let me (Buy Vanilla visa gift cards). Maybe it works on some small sites, but for me, I shop big sites and it WON'T ACCEPT. Honestly waste of money and my time trying. I CAN'T EVEN USE IT it. I can't get help to verify it 'cause there is just a robot talking. 0/10. What has happened to Amex? Just last year of me using Amex, nothing has gone wrong. Now their cards CAN'T BE VERIFIED or ACCEPTED. Maybe it might just be me but before buying, make sure not to spend $100 and rather spend like $20, or just invest in some better gift cards, I DO NOT recommend getting an Amex gift card. I put my time and efforts into this, and I hope you guys are making the right decision, DO NOT BUY AMEX.

2 people found this review helpful
Verified Reviewer
Original review: June 2, 2023

I have used Amex gift cards in past for on-line purchases. My latest card was rejected by Amex when trying to purchase from Walmart and Amazon - was told by Amex that they do not work here?! I asked for a physical card because those are the only two on-line places I use. They said they could not credit or give me a physical gift card!!! This eCard is useless to me and Amex lost a customer. BEWARE of Amex eGift cards not working at many on-line places. Customer service was NO help.

4 people found this review helpful

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    Verified Reviewer
    Original review: June 1, 2023

    I can't express how disappointed and frustrated I am. I got a few gift cards from my company and tried to use it at some of the biggest retail chain, (Home Depot, Walmart, Amazon) and it all declined. I call multiple times to customer service and they tell me they can't do anything about it. Because these retailer need a billing address that match, but these cards you can't activate it w those info. Lastly, I then tried to go to their site to buy A REPLACEMENT physical card and PAY ANOTHER FEE TO THEM. This is the funniest part, they DON'T EVEN ACCEPT THEIR OWN CARD. This is A JOKE!! THEY DON'T ACCEPT THEIR OWN CARD. I then called in AGAIN to asked them to send me a physical card because I can't use the E-Giftcard. They said no. Now I'm stuck trying to find some place that will accept their useless card. PLEASE AVOID BUYING THIS FOR ANYONE AS A GIFT. THEY WILL NOT APPRECIATE THE EXPERIENCE.

    3 people found this review helpful
    Verified Reviewer
    Original review: June 1, 2023

    Amex Offers regularly has promos that offer $20 back on a $300 Amex gift card, and I finally gave it a chance. I wanted to use it for online purchases -- Hyatt, Marriott, MoMa gift shop and a smaller company called Theory11 -- and it got rejected every time. Yes, I tried with small amounts. Then, the link to the e-card stopped working, so I no longer had the security code. I called the customer service line, waited an hour to talk to someone and we tried all kinds of fixes, including reissuing the card. No luck. Also told that the "fine prints" says lots of businesses don't accept the Amex gift card. Then the agent suggested I write the info down on a sheet of paper and ask retailers to manually enter the number, hoping they don't ask for the security code. I said no way and demanded a refund.

    After much debate, the rep finally said I could get a refund but I had to wait 24 hours because one of the companies did a 10-cent pre charge and it needed to be refunded. The rep said he wrote notes about the refund in my account. I called a few days later and the person said no problem on the refund, but the 10 cents had not been refunded, so give it another week. I called again and the 10 cents had been refunded, but the rep said no one can get a refund, ever, kind of suggesting that I made up the refund promise. I asked for a supervisor and waited about an hour on hold until their system simply dropped the call. I've spent maybe three hours in total on the phone, most of that on hold, no idea what I do from here.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 27, 2023

    What a major hassle. Won a 50.00 Amex Gift Card. Had to go thru lots of unnecessary hoops to activate. Once used for a 20.59 purchase card zeroed out. Tried to purchase gas for remaining 29.41, WAS DEBITED but did not actually get to pump gas as card was declined. So, a 50.00 card was only worth 20.49.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 25, 2023

    Employers oftentimes use these gift cards for bonus to their employees. I receive one for Christmas bonus, this card cannot do any purchase, neither online or in person. Yet the card has the full balance. Called customer care at American Express, they refuse to replace the card.

    5 people found this review helpful
    Verified Reviewer
    Original review: May 21, 2023

    I received a $25 AMEX gift card and was able to use it once. There's a little over $18 left on it (I checked balance before I attempted to make sure I had enough $). Said I did but when I used the stupid thing it was declined. Checked balance again..still same amount.. What gives?!?

    5 people found this review helpful
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    Verified Reviewer
    Original review: May 20, 2023

    Recently purchased an American Express gift card at Duane Reade. A day later I tried using my gift card on my Uber app, the transaction declined. I called American Express giftcard to verify funds were loaded and card was active. This was confirmed. The rep told me that Uber was declining the transaction and I should contact Uber. I contacted Uber and Uber said American expresss was declining the transaction. I didn’t know who to believe. I tried using my card on my Lyft app and the transaction was decline. I then used my card at a local restaurant to pay for dinner and the transaction went through fine. The next day I purchased breakfast and the transaction went through fine. While on lunch I stopped off to purchase a meal at and the card declined.

    I called American Express customer service to inquire why my card was randomly declining. The first rep I spoke to confirmed there was available funds to complete the transaction and would look into it after placing me on hold. After being on hold for a long period, the rep intentionally disconnected the call. I call back immediately and spoke with a different rep regarding the issue. The rep response was that American Express was declining the transaction for my protection. I was shocked and angry by this explanation. This is my money that I used to purchase this giftcard and I’m trying to make a pay for dinner at a restaurant that accepts American Express yet you are declining my card and holding my funds. I asked to be immediately transferred to a supervisor. The rep kept me on hold for approximately almost two hours until the call disconnected. American Express should be sued for these tactics. It’s unfair to customers.

    3 people found this review helpful
    Verified Reviewer
    Original review: May 16, 2023

    I acquired a 1000 dollar and two 200 dollar gift cards through my company's employee rewards program and they have been more hassle than they are worth. They do not work for nearly any online service as the charges are rejected as suspicious by the merchant or American Express. Their support line is a robot and the only way to get a human is to say you have a dispute about terms and conditions. The small transactions retailers make to check cards fail on all 3 cards. My balances reflect correctly but since no merchants in person or online accept the cards it doesn't matter.

    6 people found this review helpful
    Verified Reviewer
    Original review: May 11, 2023

    I received an American Express gift card for Christmas and have not been able to use it anywhere online including the largest retailer in the world, Amazon. I made a purchase on Amazon using this gift card. It seemingly went through and then got declined after purchase was made. After hours wasted on calling Amazon and American Express just to find out that Amazon doesn’t accept American Express gift cards. just give people money. Don’t waste their time and energy on these stupid gift cards.

    7 people found this review helpful
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    American Express author review by Kathryn Parkman

    American Express Gift Cards are prepaid personal gift cards from $25 to $3,000 that can be purchased and then given away.

    • Pricing and fees: There are no usage fees associated with American Express Gift Cards.

    • One-time use: American Express Gift Cards aren’t reloadable.

    • Customizable: Select from dozens of designs and customized messages.

    • Widely accepted: Cardholders can use the card anywhere American Express is accepted, both in-store and online.

    • No Expiration: Gift card funds never expire.

    by Kathryn Parkman Senior Staff Writer

    As a member of the ConsumerAffairs Research Team, Kathryn Parkman believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase, which is why she spends hours researching companies and industries for ConsumerAffairs. She believes conscious consumption is everyone's responsibility and that all content deserves integrity.

    American Express Gift Cards Company Information

    Company Name:
    American Express