Follow us:
  1. Home
  2. Finance
  3. Prepaid Cards

American Express Gift Cards

American Express Gift Cards
Overall Satisfaction Rating 1.02/5
  • 5 stars
    0
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    5
  • 1 stars
    197
Based on 202 ratings

This company is not yet accredited. See reviews below to learn more or submit your own review.

Get trending consumer news and recalls

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Are you this business?

    American Express Gift Cards Reviews

    Sort: Recent
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about American Express Gift Cards?
    How do I know I can trust these reviews about American Express?
    • 2,354,742 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: July 4, 2020

    I purchased a $300 Amex gift card from THEIR website (not a 3rd party). I had it shipped to ME. I received the card. I went to use it about a month later. Doesn’t work. I tried to check balance online. Didn’t work. I called-they said “someone named Krista called last week and said their card was stolen.” I said how is that possible when I PURCHASED THE CARD and I still have the physical card in my possession. They asked that I send in a copy of my gift card, photo ID and receipt of purchase. I sent ALL the information requested and they said it would take 3 days. It has been over 2 weeks-the aknowledge they have received all of my information and requested documents and all they can say is “we are so sorry but because a replacement was sent out to Krista we cannot send you one.” So even though the card is mine and paid for by me, They never requested a copy of the card from her or her receipt but they sent a thief my $300 gift card.

    Be the first one to find this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: June 26, 2020

    We used to buy gift cards for our employees. Cards go "inactive" way before expiration date. It is a MESS to get them reissued. We had a few reissued and the new cards went inactive within a short period. Called again -- after holding and being transferred to someone who could help, was disconnected. Had to start from the beginning...again. Embarrassing to distribute cards that are inactive when we just received them. Will NEVER EVER buy them again.

    Be the first one to find this review helpful

    Not sure how to choose?

    Get buying tips about Prepaid Cards delivered to your inbox.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      We value your privacy. Unsubscribe easily.
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: June 12, 2020

      I received a $200 prepaid gift card from work for 'AMEX Rewards'. I tried to load it into Amazon for the full balance and it was denied. I tried a 1 more time and again it was declined. The information input to create the pending 10 cent transactions obviously mean everything matched. I check the AMEX rewards gift card balance and it was automatically deducting it from my balance despite it being pending. I tried a third time for a balance of $199.70 accounting for the fact that this was my third attempt (10 cents) minus 20 cents for the other pending transactions. It finally went through and not denied.

      If you read their conditions, they also state that unused balances really will expire or incur monthly fees on the balance. This is a consumer scam and should not be tolerated. When you think about the scale of varying balances from 10 cents or even 50 cents; that adds up to major 'savings' and profiting off consumers who can't use the full amount from the start. I am going to be reporting this to the TXAG, FTC, and any other applicable agency I can start an investigation on.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 29, 2020

      I received an American Express gift card as part of a rebate on a purchased product. When I attempted to use the gift card for an online purchase, which was for the value of the gift card, the transaction was refused. I attempted two more times and was refused each time. My call to American Express Customer Service was terrible due to the spotty and noisy line. I could barely understand the customer rep, but what I could piece together was that a 10¢ transaction fee is assessed for an online purchase. However, I was assured that after the transaction cleared, the 10¢ would be credited back to the card. Since I tried to use the balance on the card, and the 10¢ fee the card was added to amount of the purchase, the card was declined, thereby creating another 10¢ fee for each time the card was declined.

      So I asked the customer service rep what amount I could use to complete the transaction without incurring additional fees. I was given an amount -30¢ of the value of the gift card. When I attempted to make a purchase for that amount, the transaction was declined again, thereby subtracting whatever is the balance of this card by another 10¢.

      It is my opinion then that American Express should be criticized for their deceptive fees and poor disclosure of those fees to the consumers and companies that use these cards for promotions. I have a bad opinion now of the company that offered the gift card as a promotion, and a terrible opinion of American Express as a company that harbors dishonest business practices for profit. Over a 30¢, 40¢ hidden fees, (or whatever it's going end up), I'll never consider purchasing a service or product from American Express. And if I encounter a company promoting American Express gift cards in a sales promotion again, I will pass my business on to different company.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 19, 2020

      My name is Giorgio **. I live in Fairfield CT and work in Manhattan. My complaint is most people are unaware of using gift cards. Most importantly, they are just like cash. If you use it to purchase something online and get hacked, nobody can help. Amex or their third-party firm says sorry. A few months ago, I received a gift card from a company. I started to use it to purchase some items on Amazon and local stores around town. Yesterday I wanted to buy another item on Amazon and realized I no longer have a balance. I logged on to Amex Gift Card balance and somebody used the card to purchase computer equipment in the UK. I WAS FURIOUS. I called the number on the back of the card. Waited 1.5 hours before I was able to speak with a representative.

      I told her my story and said to me that there is nothing they can do to refund my money. She said I would have to call the retail company. She eventually provided me with a name, address but no phone number. I googled the name while still on the phone with her. I told her nothing came up. She then said that I would have to go to the retail store. I told her I live in Connecticut/USA and the store was in the UK ... No help from them or Amex ... I’m out all the money. It doesn’t seem right at all. I'm sure im not the only one experiencing this fraud. These companies mislead people with zero help. Beware!!!

      Thanks,

      Giorgio **

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 17, 2020

      Attempted to order a gift card delivered to my daughter in CO. Everything was fine until checkout. They would not take my billing information because I could not enter my state (Hawaii). The list of states went from Georgia to Idaho. They blamed it on my browser which seems stupid. The list is wrong. I am an AMEX cardholder since 77, I have previously ordered AMEX Gift Cards without issue. There was no problem with entering the shipping address only the billing address cannot work without Hawaii on their list of states! Extremely frustrating. Forcing me to use Amazon instead. I've learned my lesson. No more AMEX Gift Cards!

      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: May 7, 2020

      I have been trying to reach the customer service of the gift card department for weeks. I can’t get anyone. Made some transactions and it stated pending. After days the money was returned without the transaction going through. Very disappointing. Can’t get anyone to help me. Also the card just expired with money on it and I can’t through to renew it.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 28, 2020

      Obviously Amex information can be easily accessed when you use it online on some websites. If someone gets this information - you are completely out of luck. The money is gone. You have no recourse. Amex does not stand behind their product. I would never purchases this for myself. I will recommend my company to stop using these gift cards and make sure that from now on anyone and everyone who mentions gift cards to rely this stories BUYER BEWARE. It's not worth the chance of this happening to you. There are other gift cards out there.

      5 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: March 6, 2020

      All information found online about "American Express® Reward Card Cardholder Agreement" says: ---- Begin Quote ---- FUNDS DO NOT EXPIRE The funds on the Card do not expire. VALID THRU DATE The "valid thru" date on the front of the Card is the date through which your physical plastic card may be used. This date is required to process transactions at merchants that request a plastic expiration date. Even if the "valid thru" date has passed on the Card, its Available Balance remains unchanged and intact. If an Available Balance remains on the Card after the "valid thru" date, call 1-800-297-7327 to obtain a replacement Card or for instructions on how to redeem the Available Balance. ---- End Quote ----

      You can find the above in many, many links from americanexpress.com and I never found anything else to the contrary. Based on the above, I did not worry about the expiration date, which was 6 days ago. Today, I want to use MY money and they tell me that it is expired and there is "nothing they can do" as they have created some sort of exception to this card. I escalated the call as high as they let me escalate but did not solve my problem. That is false advertisement. I will file a report in every place I can. DO NOT TRUST AMEX REWARDS CARDS.

      3 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 15, 2020

      I gave a $100 prepaid gift card to my 15-year-old niece in Laguna Niguel, CA. She purchased an item on Amazon for $23 dollars. She then tried to use her card to purchase lunch and it was denied. My sister called customer service and was told that there were no funds remaining on the account. Knowing that there should be a balance of $77, she asked for the purchase history and was told the card was used last in LONDON. They simply claimed they were not responsible for fraud and we should have read the fine print. Period. American Express has fraud protection for their credit card customers, but will not write off $77 for obvious fraud.

      4 people found this review helpful
      Loading more reviews...

      American Express author review by Barbara Friedberg

      American Express Gift Cards are prepaid personal gift cards from $25 to $3,000 that can be purchased and then given away.

      • Pricing and fees: There are no usage fees associated with American Express Gift Cards.

      • One-time use: American Express Gift Cards aren’t reloadable.

      • Customizable: Select from dozens of designs and customized messages.

      • Widely accepted: Cardholders can use the card anywhere American Express is accepted, both in-store and online.

      • No Expiration: Gift card funds never expire.

      by Barbara Friedberg Personal Finance Contributing Editor

      Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

      American Express Gift Cards Company Information

      Company Name:
      American Express
      Website:
      www.americanexpress.com