Walmart MoneyCard Reviews

They are thieves who stole our money. It takes 30 mins to talk to a person who doesn’t actually understand English and does not help you. You’re better off with cash or a gift card. They are terrible thieves.

I have had Walmart MoneyCard since 2015 but now I am going to get rid of them due to the new app and not be able to sign in and dealing with customer service over six times being stated that they updated my information but with no positive results.

It is really very bad company. It is kind of impossible to reach to anyone. At the end they are sooooo rude, they don't want to close the account. Finally, when they close it and I ask for a confirmation that they really close it, they refused it. He also refuse to give me his name. They really deserve a minus

Horrid customer service. Leave people with no way to access their funds for days. I'm closing my account. Ship customer service calls overseas. I can never understand these people. Maintenance is leaving me with no way to get gas. Morgan and Morgan are starting a class action lawsuit. I'm joining them.

Sept 21 2025. Customer service unavailable. Card declined trying to buy food for my children. Account is well funded. Wal Mart does not care at all. Karma is a **. Chat does not work. Phone customer service does not work. Again, Wal Mart does not care.

They updated/changed the good app?! They have my paycheck & I can't use my card to eat, pay bills. Acct blocked?! Why? No reason, customer service, a script read to you. Don't get this card bad business! Walmart & whomever dropped the ball. I can't support my family cause my deposit is not in my acct. Can't buy gas, food, or pay my rent thanks to this app! It wasn't broke! Walmart you have too much money for poor service like this. Thousands of people displaced!!! How you gonna fix this, huh!! The c.e.o. Needs to make it right with everyone affected, or step down.

I recently have had my purse stolen & needed to transfer some funds from Venmo & for some odd reason you cannot transfer Venmo to PayPal. So filled out the application for a the Walmart Money Card. First, it was very quick and didn't require anything outside normal information for any basic debit card. That was good. I then was able to link it to Venmo very easily me to transfer the Venmo to Walmart. That was good too. That is where all good things come to an end. Once I returned to the Walmart money card screen I immediately saw that $5.94 was taken out of my account. I have not even received the card but I'm already being charged a monthly fee right off the rip. Not only is that frustrating I find that misleading because it did not state anywhere in the advertisement or on the website that you would pay the monthly fee before you can even use it. So the whole $0 to get your card was equivalent to what comes out of a bull's a**.

Today I am upset regarding my Walmart money card. I have quite a bit of money on it and I'm not able to access it today at all and they're upgrading I guess. No email to warn me no notice ahead of time and my 17 year old granddaughter's birthday was ruined. I was supposed to pick everything up the food, the cake, the presents, everything. I love my Walmart money card and I am don't know if I'm going to continue to use it. This leaves a really bitter taste in my mouth regarding how this was handled. I've had my money card like 15 years and I feel like I deserve better treatment than this. You ruined my granddaughter's 17th birthday. I am livid.

Wish I could do 0 stars. I dread when I have my "fee date" coming up. $6 bucks a month to "use" my own money. Breaking it down comes out to $72 a year to spend my own funds. But the more annoying part, the apparent "Maintenance" that is ALWAYS on going. I don't know about anyone else but in my time with this card it seems that the site is down once a week for "maintenance". I know other prepaids that don't do this and it's always when I need to buy something. Because of this I missed an important time frame so that my 3 yr old son could have his bday gift delivered on time, a late fee incurred by my insurance as they were not able to process my card, and my phone bill late. Avoid like you heard a COVID cough.

They should be called Walmart money thieves. Worst customer service in the industry. Green Dot Bank should be investigated by the Federal authorities for scamming individuals out of their money. They are thieves. Any ATM transaction occurs a fee. Any inquiry on the account occurs a fee.

I have never seen a customer service so incompetent in my entire life. First, I get a paper in the mail saying that I'll start being charged $1 per month unless I "go paperless". The instructions were to click the "go paperless" banner on the top of my online account page. Long story short there was NO banner, OR any other setting that allowed me to choose paperless. I "chatted" with an associate and they literally didn't understand my question. I finally called the Customer Service number. The first time I got disconnected, the second time I was given inaccurate instructions, the third time they tried walking me through the steps, but the "paperless" feature was literally not there. I had to submit a ticket just to go paperless. This issues is still not resolved, but it had better be by August 29th, because I don't want to pay them a dime, let alone a dollar. :-(

First of all there is no customer service email. They have changed the website to where you can no longer do billpay and no longer manage your cash back rewards. They want everything done by downloading their app on the phone. I DO NOT DO BANKING ON MY PHONE!! I would give it negative stars if possible. This is not something you change without warning you in advance.

So fair warning to those who don't use the card and read the reviews first. My personal info was sent to my ex-wife. My bank statement. Something I should be most trusted by a bank not to give out. I try to contact customer service oh what they said was to change a password that I must have gave her access. It is ** cause she sent me a screenshot ask me why it was sent to her phone. So this Bank cannot be trusted with money asses. That's their main job and they failed. So please read this for whoever wants to use this trashy company.

I tried to reach customer service for the Walmart money card for over an hour. I've been a customer for years. They don't care. They don't respond. They can't make up their mind if my account is open or not. I thought it was one way or the other. I've never had such horrible atrocious customer service. Do yourself a favor. Go elsewhere.

1 star is too generous. I bought a Walmart debit card to use for transaction while I waited for a replacement card from Chase. I had fraudulent activity and had to close my account. Put 20 up to open account. Now I can't use it, can't add money. Said they will refund my money in 2 weeks. Horrible customer service. I know things like this doesn't only happen to me and if people keep letting it go and not stand up for their rights these companies will keep pushing us around. There has been many items in Walmart that were raised in price 25 to 50 percent and blamed on tariffs which is a lie. Some of those items have been hanging on pegs for over 6 months and when they do restock that item it's the old stock. Nothing new. Walmart makes a lot of money. They need to do better.

They blocked my account and they refuse to refund my funds on my account. They are scammers. Don't ever use their shit cards. They will block your account and keep charging monthly fees until you have no money on your card. They are scamming their own customers.

I like countless others I've written reviews before me are very frustrated, irritated, just down and out pissed off at the lack of customer service that Walmart Moneycard has. Gotten hung up three times. Call back and get nowhere.

Their customer service phone line is running by an Indian SCAM company. They are refusing to send a refund check of my closed account balance. They are just wasting my time. Liars! Called them 6-7 times and they said "follow the e-mails, no problem we will send you a check" (And phone had always been picked up by people with THICK accent. So it makes me think that they're not even located in US!) I have been dealing with these scammers for couple of months. I know that they don't believe in god or being a good person. Just pure evil these people are! If anyone see this message, Please help me! And stay away from these creatures!

I have been trying for the last 3 days trying to get my card registered. Can I do it? That's right folks! NO. I finally got a password that the app seems to approve. I press continue continue continue continue and get nowhere. If I press done then I have to go through all that AGAIN.

Unbelievable. I put 600 on this card. Make a 70 dollar purchase, and it's flagged for fraud. I text them back an hour later, says to call and doesn't recognize entry. I call, sit on hold for 25 minutes. I got employees, work to do. Now, I sit on hold again. Hoping to verify a 70-dollar charge after having almost an hr invested in this dirt product.

I have had this card for years now. At first everything was great, No issues whatsoever so ever. I would get my deposit 2 days early on time every time. Now my deposit is random. Never at the same time and like now I have prove my company sent my direct deposit on the 26th and it still isn’t in my account and they keep telling they haven’t received it. This is happening more and more.

This card is not secure! Customer service is limited and no way to edit. Customer service only choice was using Google wallet or green dot or plaid and the bank name came up with wrong routing numbers. I had no choice but close account! Do not use Walmart money card!

I will never use this Card ever again. I disputative a transaction for 492.00 that I never spent. My card was stolen and I reported it and before I could send in the proof they closed the transaction the same day. I will never use Walmart for shopping. I will go to a store that doesn’t rip everyone off. Worst card ever. Bullshit that it was my rent money and my landlord doesn’t care about what happened and might me homeless. NO THANKS TO WALMART STUPID CENTER.

The card was great to use on a daily basis until Walmart would not guarantee what they advertise. I had the card for over a year, earned reward money and when the card was compromised, I closed it...but not until Walmart would NOT payout my reward money. They kept it since I closed my account.

After having this card for years, I now Have had a block on my card with no explanation for 6 months. That account has over $4000 in it and I can not touch it. I have made multiple phone calls and sent certified letters with no resolution. I have been hung up on by a representative on multiple occasions. I do not recommend using this card EVER.

Customer Service is not helpful. They have held onto my funds that should have been credited to my account for over 2 weeks now. When they don't know the answer they will leave you on hold until the phone disconnects with no call back.

I wouldn't purchase, nor recommend this card. Roughly a week ago, my card started to be declined, even though funds were available. I spoke with CS 6 times in 3 days, 5 of the 6 times I was told to wait anywhere from 15 mins to 48 hrs and the issue will be resolved. The other time I was told it was either my fault or the merchant's, even if I tried several different places. Issue is still not resolved & they want to charge me for a new card!

My fellow poor Americans. This card charges you $6 per month, you then pay $3 every time you load money onto the card. WORTHLESS. As consumers, if you use services like this you are only contributing to the rampant greed that plagues this disgusting country.

The worst experience in the world. Do not buy this card. Do not put money on it. It is nothing but a scam by Walmart. Cannot use anywhere, cannot reload, absolute total garbage. The worst customer service I have ever experienced.

Do not use. They have stolen over $3000 from me and not returning it. I am going thru Better Business Bureau and Green Dot bank and police. They are a rip off, I am a widow on social security and they are taking my money.

They literally let someone take all my money in my account and would not help me at all. No one understands English. I got nothing but the run around for over a month. They stated there was a charge on my account done online in India and I live in Arizona and there is nothing they can do. They send me back all my documents proving this was fraudulent on my account and closed my account. Please do not use 3rd party banks. I had to learn my lesson the hard way. Just a fare warning.

When they overcharged you for a overdraft fee they will not reverse it. Even when you show it was done incorrectly, they still will not waive the fee talking about policies. Please pay attention to all your transactions.

Walmart MoneyCard app will not let me transfer savings to checking so now I have no money!!! What's going on???? Had this account for years but now I'm starting to worry. I think they scam some of us from India!

Don’t use them. They will rip you off. I had 93.68 stolen from me. Called them to get it back. Used every excuse they can not to refund it. Beware of them so you don’t get ripped off too from them. Wish you all good luck finding a good bank. God bless.

I would not recommend this card, I was scammed for a large amount of money...I have had my card for 10 years, but I will never do business with them again..I filed a dispute and they denied me after 5 days before they got my paperwork, custom services is the worst, automated, transferred 10 times before someone actually talked to me.

They claim that the monthly fee is waived if a person deposits $500 or more in a 30 day period. But this is misleading because a little less than a week and they deducted the fee already. So, you pay for the card initially, and they require you to put at least $20 cash on it and then a week later they deduct $5.94. From the statement they give, a person should have 30 days from purchasing the card before being charged. Especially since they already charged you for the card itself. But instead, they're charging you a usage fee when you haven't even used it yet.

Absolutely Disgusting Treatment – Green Dot/Walmart MoneyCard is Forcing a 70-Year-Old Woman Into Homelessness! If I could give a -10 stars, I would. I am an advocate for homeless and displaced individuals, and I have never seen such heartless, incompetent customer service in my career. My 70-year-old homeless client, Pamela **, lost her Walmart MoneyCard, which holds her only source of income—$709 in Social Security funds. For the past five days, I have been forced to deal with robotic script-readers who refuse to address the issue.

Third month in I put next month's bills on the card and overnight Uber in San Francisco charged me 294.63 for 7 rides. I live in Maine... Only used the card for bills. Hard to believe someone just punched in the magic numbers or better yet my card somehow flew 5 thousand miles overnight to take an Uber around the city. Filed a dispute and they said I had ten days to mail in proof that it wasn't me that made the purchase! Then said it'd be 90 days or more to receive it back. Oh yeah and they shut the card down so all my bills would be late by the time the new card would arrive. The woman I spoke with I couldn't understand one bit, took ten times what it should've because of having her slow down and repeat what she said... Don't bother. Big corporate scam on us!

Well, in the beginning, I liked my account but then I discovered that you have to pay to load money on it in store, you have a transfer limit, not to mention it cost me almost 7.00 every time I get money at an ATM ... I had my tax refund deposited to my card and because it had my husband name and my name on joint return they sent it back to IRS and I had to wait for them to verify identity and send me a check in mail so that was 16 weeks I waited to get my return, then I just ordered a card and paid 15.00 for shipping and I haven't received my card yet and I can't access my money because I live 40miles from a Walmart that closes early and customer service will not give you money of your card only money center can... Not to mention I found out I can't transfer but a certain amount to another card so I'm screwed and can't access my paycheck. THANKS MONEY CARD!!!

This card company “green dot banking” sucks. I had fraud in my account and it took almost 6 months to have these people figure it out. At the end they still aren’t refunding me all my money back so I’m still fighting with these people. Most of the time the only people who understand what I need are the supervisors. All other staff is a waste of time.