Walmart MoneyCard

I lost my card and had to call to get a replacement because you can't transfer your money easily. They force you to send it to another Green Dot card or PayPal. I paid $15 to expedite and then received an email stating that I have to forward a copy of my ID. When I followed the link to input my information the first step is to input the card number which I do not know and customer service refused to give me. When I tried to call I can't get through because when I give the last four digits of the card it has already been stopped so the call disconnects. I cannot access my account through the app nor the website. So now I have to wait to receive the card then send the ID once I have a new number and then I have to wait another two days for my information to be reviewed before I can hope to access my money. This is a customer service nightmare and I will definitely be closing my account as soon as humanly possible.

Customer service sucks. My account is frozen for fifteen days because I wanted a refund. The rep. Didn’t do as a refund. Did a fraudulent charge and so now I can’t get back in system till new card arrives. I have bills due and money frozen in this BS account. I need a person to contact me There was an obvious English barrier. Could not understand my issue. I need the recording reviewed. This is complete BS.

A supervisor called me and left a message. I called back and talked to the lady and found out why my claim had been denied. First off when I did the claim over the phone the person told me my claim had to be in within 11 days but when I talked to the supervisor she said my claim was closed in 6 days and my letter got to them a couple hours after they closed it. First off I was told I had 11 days so they LIED!! This is how they get over.

I love that my money is available 2 days before my actual payday! It is super convenient and easy to use, especially with the app that is available. I also get my monthly service fee waived each month just by using FREE direct deposit!

I have been using the Walmart Money Card for a while now and really have only one issue. Photo Deposit takes too long! I know not counting weekends and holidays as a business day, but five business days seems too long because the people who wrote me the checks have had their monies debited the day after I made the Photo Deposit! Seems that if the check writers funds have been withdrawn so quickly, I could have my account credited quickly too. That seems reasonable to me. I will now just go to the bank the check was written on and cash it. I was just trying to save a trip to said bank(s). If you can speed up this process to be as quick as it is for the check writer to have their money withdrawn, then I will use this feature again. If not, (and I'll give it one more try) then I won't use this feature and recommend others do not as well. Thank you for your patience. Mine is thinning.

Walmart likes to steal money, apparently. I cannot withdraw money from my card. They claimed my information was "unverified," and despite my call into customer service and my eagerness to verify the information, the representative could not "verify" my information. Moreover, the representative, Selene, was rude. She refused to transfer me to her manager or supervisor. If I want a refund, I will have to wait two weeks for it. I can't afford to wait two weeks, as my paycheck was loaded on to that card, and the companies to whom I owe money will not accept that card as payment.

This company stole my check. I got a direct deposit and they closed my account for fraud suspicions and I can’t talk to anyone. No matter what option I use I can't reach a live person. I have $1000 I can’t get and no recourse. Bunch of thieves.

The Walmart Card is great but, unfortunately there are some things that I can't use it for. An example of this is I tried to finance a ring for my wife at Jared and everything was going great until they asked for my banking information I gave them my Walmart Card info and that's when I turned down. Just things like that is all the problems I have.

Ok, here goes. I used the Walmart MoneyCard for years with very few problems. Direct deposit to my card. It was very convenient and my money was always there. Bill pay was great unless they sent out a paper check. Simple and easy. The problem came when I switched jobs and the company I worked for would not direct deposit to a debit card. Then I would have to physically walk into a Walmart and cash my check directly to the card. There were times when a new customer support rep would not cash it, even if it were all going to my card. The name on the check did not exactly, I mean exactly, match my ID. On the check it was Don. On my ID it was Donald. It got totally ridiculous. I have several credit cards, each with a different form of my name. Didn't matter.

I need help with resolving an dispute that has already been resolved. I was granted my dispute on 8/21 and now it's 10 days and I am still waiting for my money. I need a way to contact your legal dept.

I called customer service over declined purchases with places I've always worked with. For 15 mins, I had a rep in India I could not understand who refused to put a manager on the phone, kept putting me on hold to come back & ask me questions over & over. I was polite, but eventually became upset. She mentioned an invalid pin at 1st, then tried end the call, but I don't use a pin with Visa charges. I am definitely considering cancelling a company that puts cheap labor above service.

My overall experience with the Wal-Mart MoneyCard has been the best, out of every prepaid card I have ever owned... Thanks for the super customer support as well. I love the option that you can stash your money, 'Lock it in your Vault ' or unstash it whenever you need it.

Beware. They are a scam. I fell to a fraud situation. Where someone had stole my card number and my identity. Contacted Walmart MoneyCard. Went through the whole claim process to only be denied. So now I'm out almost $2000 dollars because this company is greedy.

I love this card!!! It keeps me grounded financially and the fact that it has a vault is superb. Love it!! It's so convenient to put money on this card to make purchases and to pay bills. Whoever created this card is ingenious.

Overall it’s been great. I’ve had three incidents where money has been removed twice and have yet to get a reply back. I’m really big on getting issues fixed in a timely fashion but I see that isn’t an issue with the GreenDot money card.

I lost my card on the 25 and the 3$ fee was taken from my account on the 26. It said it would take 2 business days to complete my request. Today is 30. I still haven’t received my card. I have bills to pay soon and no way to pay them. How much longer until I receive my card?

Unusual activity on my card, I type the wrong address when I relocated because of my job. During the move I misplaced my card and requested another. I talked to a support agent yesterday and explained the whole situation. They were understanding and issued me another card. I provided all the information only I would know at this time. This morning I woke up to an email. My entire paycheck is just sitting there. My family will starve waiting on this process, I could be evicted because I cannot pay my rent. And no compassion whatsoever. I get a response when I email because that only way I can communicate but by email. That is 12 days without having the means to provide for my family.

On August 27th I tried to use my card at the grocery store. My balance was 107$. Was told that my card declined. I called the automated voice system to check on why it was declined I was told to upload documents to confirm my identity. I uploaded my license front and back. Later that night I checked my card and was told my account was canceled because my identity wasn't confirmed. I tried to reach a representative which I finally did and she told me that she was creating a call back from corporate. It is now the 29th and I still haven't received a call. Please I just want my money back. I had my Walmart card for 5 years and NEVER had problems until now.

Walmart Money Card is convenient in and of itself, but forget it if you need a real answer to a problem from customer service. They declined a payment for my phone service because they said they don't approve those types of transactions. And yet, they were doing it for 2 months prior to this without incident. In fact, when I set up this new phone service 3 months ago, I used the WMMC to pay for it--no problems. The next month it was automatically drafted without issue, but this month- don't know what happened.

Never works customer service experience I've ever had. I called 37 times to try to get my account cleaned up with the charge that never went through on my end or FedEx his hand but it went through on Walmart MoneyCard three and a half hours later after I tried to do it but they will not do anything about it. FedEx is try to call them to seeing that there is no charge. There's been nothing on there and I have nothing pending. Walmart MoneyCard will not do anything about it. They would sit there and want to hold on to the money for 15 days. There's no transaction history of FedEx. Nothing but three and a half hours later goes to Walmart which is ridiculous. How in the hell you run a company like that so bad and the customer service is awful.

I was actively participating in the cash back rewards, as in I would specifically place and keep money on my card for Walmart purchases and had accumulated approx. $57 & change. When the time came that my 12 mo.'s were over and I could collect, my tracker never moved from mo. 11 to 12 to do so. I reached out numerous times through the site and got different responses each time, however my responses were never addressed and each time I only had 300 characters to try and explain and back up my explanation with the legal documents off the money cards own site. I finally had a chance to call and once I did, I was first told that in order to qualify, my account must not go negative during the end of the period.

PLEASE DON’T USE THIS CARD. Whatever you do! If you can refrain from using this card please do! Try a different company or use another brand! First off there is no corporate number to call with any issues! My card had an unauthorized purchase on July 13, 2018. Today is August 27, 2018. I have yet to receive my money back. Due to the fact someone else used my card and made an unauthorized purchase. I have been lied to and basically just swindled out of my own money. I have talked to the representatives (which are all in the Philippines so they barely speak English) where they have told me that they didn’t receive the money from the merchant. Only for me to do a conference call with the MoneyCard and the merchant and basically when the merchant advised that the money was sent back to them on AUGUST 14, 2018??? The representative with the MoneyCard still didn’t have an answer as to where my money is!

I use you guys because it's easier. But am very unhappy. I made a purchase with a company and never got the item. You should as my card help me get my money back. But not tell me to contact merchant. Okay the number on my account is for a different merchant and they will not answer or return a message. This has been months now. Not very happy. Looking at removing my business from you.

I've had Walmart MoneyCard for over a decade and now all of a sudden they decided to block my account due to suspicious activity and the only activity I have is receiving money from family members because I'm in college. I now have a job and I haven't received my paycheck via direct deposit. I'm thinking it's because my card is blocked. I tried uploading my ID for review and they still denied it and stated I had to do it over. I am furious because I have bills to pay and I'm behind because I can't get to my money. This has NEVER happened before and it is really hard to get in touch with someone in customer service. This is horrible service and I will no longer be using Walmart MoneyCard any longer!!

I have read reviews and see I am not alone. This company is stealing people’s money my card was locked just after I loaded my bill money and they have no live people to talk to and the Walmart locations will not assist. I have deductions from utilities who say they never received the funds two weeks ago which I also just found out so I am out two paychecks from this company. Don’t trust them. Don’t give them your money.

I worked as a gm restaurant business my whole life and I’ve never seen such atrocious customer service as this card provides or not provides. Apparently the rules change the longer you have the card. So when I first got my card I would say about 8 months ago I go away for manager meetings once to twice a month. I used this card for paying bills and hotel stays. The hotel we use puts a 50 dollar incidental charge on your card. The next day you check out they release the hold. My first time using the card I noticed the charge was still there after a week and I called customer service. I asked the hotel beforehand if the release was done. They confirmed. The woman I spoke to and barely understood which is an every time thing when you call said she couldn’t do it. It was gonna be 20 days for to go back.

The only problem I have is how do I get a replacement card because mine has broken and it is hard for me to use it at this time. Other than that everything is great. It works out good for me and my wife when we go on trips.

Spoked 2 a Mr. Daniel **. I emailed him copies of my driver's license. He said he received them and that he would turn them over to his team for review and that I would receive my money. I've been calling him every day and no response. Now I get an email stating that the copies of my driver's license were blurry not clear. This business is the sham. They take your money and won't give it back. Don't ever anyone buy a Walmart prepaid card. They are rip off. I want my money back. $900 is what they owe me since December.

My experience with the the Walmart MoneyCard has been great. The Vault in the app has helped me to save a lot of money. I also love that it allows you to get paid two days early. The only downfall is you have to pay for another card.