Vanilla Prepaid Cards

I just opened my card today and checked the balance just to make sure I was actually $50. (I got it from my baby shower last week.) It had multiple Google charges after it was purchased (on 6/3/23 and charges were from 6/4 and 6/5) so there is $0.05 left on a card someone spent $50 to give to us... I called to report it and when there was FINALLY an answer they acted like they could hear me and hung up. Don't waste your money. Just give cash.

Bought A 45 dollar Card and it won't even work. THIS IS A SCAM. Website won't work. The phone call doesn't help. Whoever runs this company let me quote a Bible verse to you. Revelation 21:8 "But as for the cowardly, the faithless, the detestable, as for murderers, the sexually immoral, sorcerers, idolaters, and all liars, their portion will be in the lake that burns with fire and sulfur, which is the second death.”

I called number provided on back of the card 5 times to report fraudulent charges on it and it never connects, just automated message keep playing and eventually disconnecting by itself after 30-40 min. I tried different times of the day and different days.

I received a Vanilla VISA Gift Card, but am unable to activate it by phone or online. I called Customer Service several times but am always on hold endlessly. Researched online and see that this is a common complaint in USA and Canada. This product is a scam!

I have bought so many Vanilla Visa Cards and had 0 problems until the last two cards I have bought and they keep putting them on hold. I don't know if it's because I buy from multiple different websites or what but it's getting on my nerves because you can't really contact customer service without being on the phone for hours and I wish they would get their ** act together. I have definitely spent close or over $1,000 on these.

If I could give 0 stars I would. I had received 3, THREE Vanilla gift cards from different people and all 3 had transactions on them before I could even use them! I've been fighting with them to get them reimbursed for the 1st two and now this morning tried to use the one my daughter gave me and it was already compromised. People use their hard earned money to give gifts and they are being ripped off. DO NOT BUY VANILLA GIFT CARDS!!!!

This company is a scam, please, do not waste your money to buy it. I received this gift card of $50 two weeks ago and tried with multiple store, it does not work and you will not be help by their customer service.

I have 2 gift cards and when I tried to check the balance I was told there is an issue with the cards. I've called Vanilla 4 or 5 times, been on hold for hours and was never able to talk to someone. I want to know what the issue is???? I will never buy a vanilla gift card again and will not recommend them!!!

I purchased a $100 card and only registered it on Amazon. I made a purchase and had $44.00 left. A day later I went to make another purchase on Amazon and it was declined. After 2 days of on and off trying to check the balance, it showed 2 payments to someone through PayPal of 20.99. I tried contacting Vanilla and after an hour on hold I managed to get a person. She took all the information and told me it would be 45 to 90 days for them to investigate it. They deactivated the card which still had funds left on it.

My card was used before I even activated it. It had a balance of $6 on a $100 card. I called customer service the first time and it took 32 minutes for someone to get to me. You have to listen to this god awful (I think Lynyrd Skynyrd in loop). Had to give them all the info. About a week later got an email that I had to send them a copy of the receipt and front of the card. Was told to call back in 10 business days. I called back and waited for 37 minutes on the phone. The guy answered and I started to give him my case number and was disconnect. I sit here now waiting on the phone and it's been 26 minutes. This card is a scam. Don't buy! I still have no resolution for my $100 gift card.