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Bought OneVanilla gift card $100 for son for Christmas. He never got it. I called 5 days later, holidays' so wanted to make sure it was lost. I had to provide a copy of receipt, proof of address. I did. Took several emails and phone calls for them to finally tell me "We located your card and it has a zero balance so we cannot refund you anything." WHAT. Well no kidding! It was stolen! NEVER EVER EVER BUY THIS COMPANY'S CARD.
So, I called and made them put on a supervisor. They made it good and sent me 2 new cards. Wow!
I purchased 2 OneVanilla cards for $175 each (total $550). The cards are useless saying zero money on them. I have been talking to OneVanilla for over 60 days. They just keep lying and at this point they are not returning my phone calls. Cards were purchased from Walgreens who also refuses to help. Shame on Walgreens for selling bogus cards!
Do not purchase one of these. I have bought dozens of Vanilla Visa gift cards over the last several years. I send them to my kids who live out of state for birthdays and special occasions. I have bought them in increments of $100 to $500. I never had a problem until November 11, 2018. I purchased a $100 Vanilla Visa gift card and mailed it to my daughter. The card was lost in the mail. I called customer service on Nov. 11 to inform them. They looked up the card via the serial number that I had on my proof of purchase receipt.
They told me the card had not been used and therefore they would issue a replacement card. They said I needed to send them the proof of purchase along with a current copy of my vehicle registration to prove my name and address were accurate. I was told I would hear back from someone within 2 business days. I never heard back. I called 8 days later and was told that a replacement was not issued because my vehicle registration was more than 6 months old (who's isn't?).
I was told I needed to send a copy of a utility bill and wait another 3-5 business days to hear back. I sent the copy, and again, never heard back. I called again on Nov 28th, and was assured they received the proof they needed and that a new card had been sent. On December 11th, I still had not gotten the card. I called again and was told they were not sure what was happening but that they were sending a card immediately and having the process expedited but I should have the replacement in 7 to 10 days.
By December 29th, I still had not received the card. I called, YET AGAIN to be told that they didn't know why I had not gotten the card and that they were voiding the one they sent and issuing a new one that should get to me within 7 to 10 days... (again). On Jan 7th the card finally came in the mail. I attempted to activate it via their website and it did not activate. I instead tried to call and no luck with activating the card.
I called customer service again and was told that their systems were down and that is why the card would not activate. I was told to call back within a few hours and the issue would be resolved. I called back, entered the info and was given confirmation of activation via the recorded message. The following day, I took my daughter for a pedicure and attempted to use the card. IT WAS DECLINED!!! I called again (Jan. 8th) and was told that because their system was having issues, my card balance was showing as zero.
I was assured it would be completely resolved in 24-48 hours. Today is JANUARY 11, 2019. Two full months later and Vanilla Visa still has $100 of my money and I have nothing to show for it but an invalid gift card with a zero balance and more empty promises from another phone call today. This is ridiculous. I have spent far too much of my time having to call this company to try and get what I paid for. I have spoken with at least 5 supervisors and no one has gotten anything accomplished. They say they can't communicate directly with the card issuer so they have been sending emails. They said I cannot call or talk directly to the card issuer either. I don't understand how a company can get away with stealing people's money like this. I will never do business with them again and suggest you don't either.
My husband has received a few Vanilla VISA gift cards from his boss over the past couple of years at Christmas time. We don't seem to have any difficulty using the cards (which are usually $100.00) for an initial purchase but heaven forbid you leave a balance. We have 2 cards with a bit over $30.00 on them, another 2 with just a couple of dollars. We know the exact amounts left on the cards and have attempted to use them at hair salon, restaurant, liquor store and Walmart (that I can recall). NO ONE SEEMS TO KNOW HOW TO USE THESE CARDS AND USE THE REMAINING BALANCE!!!!
I get so frustrated - and I am starting to believe this is going to be throwing money away and VANILLA bank or whatever the heck it is, just keeps all the leftover money because it appears to be impossible to process leftover balances in any type of retail situation. I would suggest never giving out VISA gift cards of any kind and if you do receive one, ensure you use the total balance on first use!!!
I was given a OneVanilla gift card for $300. The card was in a sealed package so nothing on the card could be seen. I registered the card with OneVanilla putting all the information on their database - card #, expiration date and security code. I had the card for 1 week and used it at the supermarket where expiration date and security code is not given. When I went online a week later my card only had a 12 cent balance. Someone used my card to purchase something at Nordstrom for a $203 purchase. The store is in California and I am in Delaware. I did not make this purchase. The only place anyone could have gotten card information is from the OneVanilla database.
I've have been going around in circles with this company for 2 weeks. They kept saying I was to receive an email pack to process the information even though they opened a case number. I talked to 3 of their reps and was told they emailed the package to me - I never received it. I now sent them the information again in an attachment. I was supposed to receive an automated email saying they received my information - so far no email. I don't know where this is to go but my advice to everyone is DO NOT PURCHASE ANY TYPE OF CARD FROM THIS COMPANY. Either their database has been hacked and they do not want to admit it or they have internal people stealing card information and making purchases. You would think there would be someone for me to talk to to get this resolved. DO NOT BUY THEIR CARDS.
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Multiple transactions on a $200 card cannot be processed. Target. Total Wine. Balance still $200, but I can't use it. Been on hold 17 minutes so far. This company must go bankrupt. I've checked the funds twice online and it says it is ready to use. But transactions cannot be processed.
I bought Vanilla visa gift cards 6x $500 = $3,000. Balance were checked once & kept away in safe deposit box that no one can see cards #. Few weeks later all money was missing. Someone that knows to break in vanilla visa system and could be internal. It's not my fault and vanilla visa has to take some responsibility. Vanilla visa treats customers like crap and make you wait 90 days of dispute when you pay for a product and you don't get anything. I made phone calls to merchants and call vanilla visa every week while vanilla it's taking their sweet time of 90 days. It's a scammy company. Customers come last to them. Vanilla visa gift cards are 99% unsafe.
We had one of regular clients try to use a $50 card at our salon. It declined multiple times, so I checked the balance online and the funds were there. Apparently they hold 20% of the balance if you are a service business so that the client is forced to tip 20%. We did not know this until we called them... Half an hour later finally spoke to someone. We could only approve the card for $40, but how would we know that? And why should they do this? I believe that they hope the balance stays on the card and the client never uses it. They were not helpful at all and they did not make sense when they tried to explain it. They make more money this way so why would they fix it? Don't ever buy this card for anyone!!!
I have received $40 gift card for a birthday party. I went to use the card today on Walmart and it's declined. I came back and checked on Vanillaprepaid.com. Original value $40, Purchases: $0.00 and Credits: -$40. This card expires in 2026. I have called 1-800-571-1376. They said that their system is down and they don't know when it will be back. I have called VISA folks and they suggested to call financial institution which is Vanilla. I called them they didn't provide why it happened like this. PLEASE DON'T BUY THIS CARD.
I received a $25 gift card as a birthday present. The card expires in 2022. I went to use my card a few months after receiving it only to have it declined every single time! I today tried to check the account balance only to see I had $10.00 remaining on the card (of which I’ve never made a successful purchase). The money that was taken out was described as “account maintenance.” I called Vanilla to query this only to be told that after 7 months of not using the card I would be charged $2.50 per month for not using it. This is like purchasing a jumper and if the jumper hasn’t been worn, cutting a sleeve off each month until used. What a scam! I recommend no one purchases this product and makes everyone they know of, aware of this scam!
Followed the instructions on how to use the card. Declined at 2 different stores. Called 800 number; told the card was never activated and they needed personal info to activate. I felt uncomfortable having to give personal info to this bank to use a gift card already purchased. They said a case cannot be opened without the personal information. So the purchaser of this gift basically burned $25.00 plus the fee to purchase the card. This bank has cheated how many people out of the money from gift cards this way?
I was given a $100.00 Vanilla Prepaid Visa by my employer about a year ago. I finally decided to make use of it and gave it to my wife for a purchase. It was limited to a $20.00 value and upon checking the card at Vanillaprepaid.com Found this: Original Value $100.00. Purchases: $20.00. Total Credits: $0.00. Available Balance: $5.27. Sure would like to know where close to $75.00 went.
My son purchased a Gift Card for me for Christmas. I went to use the card today and the full balance was drained earlier today. The purchase was made to an online Investment Account called Stockpile Investments. I called Vanilla and all they could say is they would investigate and contact Stockpile to confirm if it was a valid transaction. Well of course it's valid they stole my gift card number and used it online. They have the name, address and SSN of the thief. Why can't they do something about it? I have the card and the purchase receipt... Such a lousy way to do business. I asked what the chances are of recovering my stolen funds and all she do was laugh. I would caution anyone of ever using this gift card company, they don't protect the cards with PIN numbers either. You select the PIN with your first purchase, so anyone can steal these card numbers off a retail rack. DON"T PURCHASE THESE GIFT CARDS.
I was given a $25 Vanilla Visa giftcard by my daughter for my birthday, I went to check the balance before using it & found the balance was $7.50. Fees took the rest, reading the small print on the card after I found this info. THERE SHOULD BE A CLEAR WARNING ON THE FEES BEFORE PURCHASE.
Updated on 01/06/2019: I still did not receive my fraud packet. So I called again and customer service said they would note the file again and get me a packet asap (24 hrs). The looong TERMS AND CONDITIONS APPLY that is inside with the card and in my opinion should be on the outside but no one would buy this gift card if they were able to read before purchase...you have within 60 days to provide in writing details of the transaction you are questioning.
I noticed when I go online to check the card that the info magically disappeared. I did ask the customer service the name of the men’s store where the card was used at...Spandravy.com. I research the company and of course it doesn’t exist. So the fraudster and company are one in the same. So it sounds like their network is compromised since they were able to take the money before I registered the card and from looking at all of the postings this has been going on for a few years so it appears that Vanilla Visa doesn’t care to fix their security and make things right with the consumers.
Original Review: I had the same thing happened. I got this gift card for Christmas from my son who is in the Army. I checked the balance and it showed $100 on 12/25. The day he bought and gave it to me. 12/26 the money was gone. I didn't even register the card to assign a ZIP code & PIN and the money was taken. I was suppose to get some fraud packet by email to fill out... Still have not received anything.
I bought a $250 gift card for Christmas. The literal minute it was activated online it was stolen. Customer service has given us nothing but the runaround. I will continue to post this where ever I can in hopes of no one going through this again. This was a gift for a child. Save your money and your loved one's disappointment.
A relative gave me a Vanilla gift card for my birthday and when I went to Target to use it, it was declined. I came home and checked online and it said there were no funds on the card. I called customer service and they told me to send them photos of the front and back of the card, my mailing address, email address, and barcodes, plus receipt. I send them everything except the receipt because the buyer didn't give me a receipt. Because I did not have the receipt, they denied my claim. Actually they said I could have stolen the card. They blamed or accused me of theft. Please do not ever buy a Vanilla gift card. Read all other reviews.
The worst gift card I have ever had. They have the nerve to automatically hold out 20% if you eat in a restaurant. Do yourself a favor. Buy an American Express gift card so that you are not embarrassed by gifting this card to someone. You will regret buying this card. I couldn't even use it to buy my groceries online. It was not accepted as a payment method at Kroger's.
I was given a Vanilla Visa gift card as a thank you. I have had it for 2 months and just tried activating it. It was a $25 card and when activated there was $4.95 remaining out of the $25. How can this happen when it hasn't been used. They take monthly fees out. One would think this shouldn't happen until the card is activate. I would not recommend this company to anyone. What a rip off. I will be putting the word around so that others don't get caught out like me.
Vanilla Gift card didn't work. They used the "not activated correctly" scam, when I called. The customer service is customer fatigue, distract and finally ignore. They were absolutely NO help: No refund. No new card. No gift purchases. $40 bucks more for the sinister Vanilla prepaid card mafia! Avoid like the horrible company they are.
Purchased card at Wal-mart for $4.95 added $200.00. Tried to make a purchase for $36.19 online and was denied because billing and shipping address were not the same. The next morning starting at 9:52 am three charges were made for a total of $195.32 draining my balance to $4.68. Called OneVanilla. They said it would take 90 days and I was better off going through PayPal as the charges were through them. PayPal agreed to reverse the charges but I would need to request a new card because a hold was put on it. OneVanilla said I cannot get a new card until the money is put back... Today I went check the balance to see if the money was back...invalid card number... DO NOT BUY ONEVANILLA debit card. Total scam!!!
My experience has been terrible. £50 purchased on a Vanilla card in July 18. Unfortunately nothing was loaded and I've been fighting with them for 6 months for a refund. I have sent pictures of the card and the receipt as requested. They manage to wriggle out of every corner I back them into with the most recent reply being that the receipt I have is not connected to the Vanilla card I have with a zero balance which clearly states £50 Vanilla card. Very frustrated and angry. PLEASE be careful and make sure the card is loaded at the retailer you buy from but you won't know really until you go to use the card. Terrible customer services with people that clearly don't give a damn.
It's a game. I go online with all the info I should need to check the balance and "somehow" they can't tell me. They direct me to call the number on the back and get jerked around some more. I turn the card over and I CANNOT SEE the phone number without a magnifying glass (not exaggerating). So I'm beyond skeptical with Target and VISA. I suspect they are hoping I lose the card and then, THEY WIN?
My Vanilla gift cards were not activated correctly and Walgreens will not accept responsibility and blamed Vanilla Visa, and Vanilla said it's Walgreens cashier's fault it didn’t activate accurately. I have opened cases with both Vanilla and Walgreens to try and correct this error. While my money sits in a system cloud or stolen. This has been a exhausting experience and I will never buy another Vanilla GC again. A scam/system error has occurred somewhere and can’t wait until this is resolved, if ever!
My daughter a $25 gift for her birthday. When went to use it at a store, we learned that the balance was gone. I immediately called customer service and they told me that it was used for iTunes purchase. They immediately sent me a form to complete and send back to them. I complied. They said that I should give them 90 days to complete the investigation. I waited four months and called. The person who answered the phone claimed that they had actually sent me a replacement card within one month after I submitted the form. He then made me wait and wait online claiming that he was asking his superiors and finally, after over an hour waiting, that they have issued a new card. He told me that it should arrive within 10 business days.
I waited a month and called again. This time, a lady answered and said again, they had sent the card. Then, she said that I will receive a new card soon. Nothing came up in the mails yet. How can these be trusted? Okay, in my case, the money is really small but how is it possible to trust this company and use their cards? I am angry that they cheated me three times, spend my time over the phone, and do not seem to care to honour their words. Very sad!
They have extremely high fees and want one's SSN and DL number for a PREPAID card. They don't need it -- it is abuse of customers and a huge security concern in case they are hacked which is very possible.
This is the worst customer service ever!!! They advertise you can use this online wherever Visa is accepted. Then when 90% of places decline the card the company says they can't force any merchant to accept the card. Your money will be stuck on a card you can only use to buy fast food. It's a pointless card with a more pointless team of customer service people.
My grandson died October 10, 2018. I clearly explain this on every call. My job purchased me a gift card to help with funeral expenses. The night after the funeral I lost the card. I called banks the same night. Sent them all requested documentation. They said the gift receipt and original packaging was not sufficient. I then went to the location where purchased and got a copy of the original receipt. I sent that in asking with proof of address, ID, DOB... everything as requested. It's now December 8, 2018 still no replacement card or headstone for my grandson. Every time I speak with someone I get a different story and this is supposedly the second card marked to me that I have NOT received. Worst customer service ever.
I purchased a $200 Vanilla gift card and it is still not activated. I did everything they asked me to do through emails with proof of purchase, photos of driver's license, front and back of the gift card and they still have not activated this card but now say I'm going to have to be patient... I'm sorry - almost 2 months I have been patient. Terrible company, terrible customer service. They keep giving me the runaround. You talk to somebody different every time and they give you different information. Very inconsistent. Poor training. Walmart should be ashamed to have them on their website
I could not register the card online. It took a hour to register the card on the phone. I only used it once then I got denied the 2nd try. When I called customer service I was told my PIN and birthday was not correct. That I need to email a copy of my driver's license. It would also take a couple of days for the process to go through before I can use the card again. I was not comfortable with that at all. Especially when she could not tell me what the subject should be on the email. It took several times before she could give me a solid answer. Not to mention the email does not match the company in any way. I didn't do it and called the next day.
The next person I spoke with said that I need to send a copy of my driver's license, my social security card and a utility bill. Also told me that whoever I spoke with the night before gave me the wrong information. I only bought this card to buy my wife a gift for Christmas and it not show up on the account. I refuse to send this kind of info on a prepaid card nor do I feel comfortable doing it. It sucks I will rather take this as a loss before I send out this type of info over $200.00. I really wished I looked this card up before I wasted my money. My major credit cards have never asked me to send this type of documents in any way. Guess they got me good. Lesson learned.
Vanilla Prepaid Cards Company Information
- Company Name:
- Vanilla Prepaid Cards