Vanilla Prepaid Cards Reviews
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About Vanilla Prepaid Cards
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Vanilla Prepaid Cards provides prepaid card options. Usable wherever major credit cards are accepted, these cards come in various denominations and can be purchased at numerous retail locations.
- Wide acceptance at various retailers
- Easy to use for online purchases
- Good option for gifting
- Low fees for transactions
- Customer service can be unhelpful
- Activation issues reported frequently
- Hidden fees reduce card value
Vanilla Prepaid Cards Reviews
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- 4,885,955 reviews on ConsumerAffairs are verified.
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Reviewed May 21, 2026
Card did not work, and it’s been 3 weeks of back and forth with Vanilla to try and get my money back. They send emails asking for information they already received. It’s a scam to say the least. DO NOT BUY VANILLA GIFT CARDS. They will keep your money and make it impossible to get it back.
Reviewed May 21, 2026
Should be zero. When you try to go to the website to activate the card it pops up captcha puzzles that go on forever. Even when you finally finish and get to click verify it just refreshes the page and says, "Sorry, error occurred." I was patient because my son wanted to use his gift card. I tried several times over a few days. You never can activate the card.
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Reviewed May 19, 2026
If I could give a NEGATIVE star rating I would. So apparently you can't use these gift cards at all online retail stores, specifically Amazon due to Amazon not accepting them since they are anonymous. I've had no issues in the past using any other gift cards, so I found myself really puzzled. The customer service was horrible, I couldn't barely understand the guy I was speaking to about the issue. I sat waiting for over 45 minutes just for someone to pick up (if it's that long of a wait time, there's nothing good about that company). It's honestly a shame! Nothing was fixed & I left with more questions than answers. Horrible company with horrible customer service. Do Not Recommend EVER!!!
Reviewed May 18, 2026
TERRIBLE!!! I sent an e-gift card to my nephew for his birthday and it didn't work. I've spent over a month trying to get a refund and have called customer service at least half a dozen times to try and resolve the situation. The first time, I was told it would take up to 2 weeks to receive the refund. After 2 weeks, I called again and again, and each time have been told to await an email update which has never arrived. BUYER BEWARE!
Reviewed May 11, 2026
Shittiest customer service ever. Rude, dismissive staff that loves to mumble so you can't understand them. Card policies are a joke. And they don't work at self checkout. But nowhere does it mention that on the packaging. 0 stars.
Reviewed May 9, 2026
To say Purchasing this Vanilla e-gift card has been nothing but a nightmare is an understatement, I literally cannot use it at any place I try and getting customer service to understand the frustration and come up with the best resolution for you the consumer is a whole another nightmare.
Reviewed May 7, 2026
SCAM SCAM SCAM!!! SCAM...I wasn't able to use the Vanilla Visa gift card at Amazon online or Walmart online, and PayPal online. Customer service wouldn't tell me where I can use the card at. They just tell me to go into a store and try to use it... Anxiously, it's a SCAM SCAM SCAM SCAM.
Reviewed May 5, 2026
I am writing to formally report a serious issue concerning a Vanilla Gift with the resolution process provided by your Supervisor Henry. On December 15th, my husband purchased three Vanilla Gift Cards from a local Walgreens establishment. Subsequent to this purchase, it became apparent that one of these gift cards had been compromised, with its balance being accessed and depleted without authorization shortly after its acquisition.
In an effort to resolve this fraudulent activity, we initiated contact with Vanilla Gift Card customer service on three separate occasions. During our most recent interaction, we were connected with a supervisor identified as Henry. He advised us that a resolution or update would be provided via email within 24 hours. Regrettably, this promised communication was never received.
Our follow-up conversation with Supervisor Henry was particularly unproductive and concerning. He unequivocally stated that he bore no responsibility for the compromised balance and redirected us to address the issue directly with either Walgreens, where the card was initially acquired, or Wawa, where the unauthorized transactions reportedly occurred. When pressed to confirm if Vanilla Gift Card held absolutely no accountability for such incidents, Supervisor Henry affirmed this position, stating that the company was not responsible for the card's balance or its security in this scenario.
This experience has not only resulted in a financial loss but has also demonstrated a significant lapse in customer support, leaving us with no actionable path forward from your organization. We find it unacceptable that a product designed for convenience can be so easily compromised, and that the issuing company disavows all responsibility in such circumstances. Be aware when purchasing Vanilla Gift card! Total loss $250
Reviewed May 4, 2026
The cards this company issues are not worth it. They decline most orders placed with online merchants. They even state in their fine print that to avoid declines you should use your card at a physical store. Beware!
Reviewed April 18, 2026
This is a scam. I could not use this card to make online purchases with Amazon or Walmart. It could only be used at the store where purchased and in person only. Was charged $6.84 for this privilege. A ZERO cost Walmart Card I could have used online with Walmart. This information is not listed on card packing which I still have.
Vanilla Prepaid Cards author review by Tammy Burns
Vanilla Prepaid Cards are simple prepaid cards you can use anywhere Mastercard or Visa is accepted. They are available at many retail stores.
Cards available: Vanilla Gift and OneVanilla are prepaid cards without ATM access. With OneVanilla, you can add money to your prepaid card and funds never expire. MyVanilla is a reloadable prepaid debit card.
Pricing and fees: There’s no monthly fee for MyVanilla reloadable prepaid cards. Cardholders are responsible for a $0.95 signature purchase transaction fee. ATM cash withdrawal fee is $1.95. A $3.95 dormancy fee is charged if your account is inactive for 90 days or more.
Reload options: MyVanilla cardholders can direct deposit payroll, government benefits or tax return funds for free. Use VanillaDirect to add funds to the card or pay bills. Service fees apply to reload at stores.
Mobile app: Get account alerts, track activity and check your balance through the MyVanilla mobile app.
A former finance phobe, Tammy now devotes her career to ensuring that people don’t make the same money mistakes she once did. Her work has appeared in Fortune, the Toronto Star, Advisor’s Edge, Greedy Rates, and Money Under 30. She joined ConsumerAffairs in 2023. Tammy studied magazine publishing at Toronto Metropolitan University and has a BA in psychology from York University, and her earlier journalism took her from editing law books to writing restaurant reviews to reporting live from the Eyjafjallajökull eruption in Iceland. A part-time digital nomad, Tammy calls Toronto home but has also lived in Chiang Mai, Prague, Glasgow and rural Crete.
Vanilla Prepaid Cards Company Information
- Company Name:
- Vanilla Prepaid Cards
- Website:
- www.vanillaprepaid.com