I am very pleased with the courtesy and professional manner from the agents that have worked with me. Every time I have notified your bank for whatever reason, I have had my issues dealt with promptly with very accurate results. That has left me knowing that I can count on you for any purpose. Thank you.
Thank you for your feedback! We are excited to hear that you are very happy with our card. We strive to create features and tools that will benefit our valued customers.
Original review: Oct. 11, 2016
I would highly recommend the Skylight card. The one feature that I really like is that after every purchase you make you can get documentation of your purchase and a current balance on your phone, you always know your balance. No embarrassment at the checkout counter.
Thank you for the 4 star rating! We are excited to hear that you are very happy with our services.
Original review: Oct. 11, 2016
An incident occurred for me where $17.38 was taken out of my account by a foreign bank and, when I called to resolve the fraudulent transaction, I was greeted with a wonderful customer service and timely reporting of the matter. I was very impressed overall with the service and will continue to use my NetSpend card proudly.
I have had my NetSpend card for a few years. I don't hassle with banks due to bad experiences. However, I love the fact that I have my NetSpend card. I get direct deposit and can use my money whenever I please. Whenever an error does occur customer service representatives ALWAYS resolve the matter right away. I am very pleased with their service most recently due to the fact that I was informed I would have to wait 10 business days for a refund. However, my refund was in my account only after 2 days. Talk about quick service. My money is always there when I need it most. Thank you NetSpend for having great customer service!
I've been a long-time user of NetSpend. I didn’t know much about debit cards back then and I thought of giving it a try. I'm on disability and it was easier and quicker to get my disability payments that way, and that’s primarily why I got NetSpend. It’s easy to use and I get a lot of perks. I make good interest on my savings with it. Transfers are easy, too. NetSpend works really good for me and I like the fact that I can access my account 24/7. I also get notifications whenever money is deposited or when I get a transaction over X amount of dollars. It's pretty cool and makes me sure I’m the one doing the spending. At this day and age, that’s really important and the security with NetSpend is really good. I had one instance about three years ago where something funny showed up on my account and they were all over it. Within 48 hours, it was taken care of and saved me for being hacked.
It's always been good with their reps, too. They seem to be pleasant, knowledgeable, and able to help me with stuff. It bothers me if the call centers were outsourced but other than that, the service is fine. I recommend NetSpend to people all the time.
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Thank you, NetSpend
Original review: Oct. 16, 2016
On October 7th, 2016, I went to a SECU ATM to withdraw $300 on my payday and the ATM didn't give me the money but the transaction went through. I tried it twice. That's why it's $600. I went through getting the bank to find their error and they did so. I gave all the information to NetSpend and they will not refund or credit my money back. This was my money that I did not get proved by the bank and they still say they're investigating. I gave them the bank's phone #, address, and everything for them to call for themselves but they are not listening to me. I want my money back that I worked for. I used to trust NetSpend which is why I had my check go direct deposit but this is the worst experience EVER!
A friend of mine had used NetSpend and told me about it. I like the fact that it gets my money a little faster. I trust the balance and the information that I get from them. There's nothing pending and it's pretty accurate. I do it all with NetSpend - paying bills and making online purchases. When I ordered a card from them I got it right away. I've had them for about ten years now and everything has been good for me.
I've been with NetSpend since 2005 and if they weren't doing a good job, I would have left them. I like them because they send alerts to my phone. We sometimes have to call them, though, because their little app doesn't work whenever I send my mom money. It tells me to contact NetSpend which I do and they send the money for me.
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Original review: Oct. 13, 2016
I placed $50 on a card, 6 months later I activated the card. They told me I had $14 left on the account and found out they charge a $5.95 mo maintenance fee whether you use it or not. This is basically no worse than coming into my home and stealing from me. I will never use these guys again and recommend you guys stay away. Also while I was talking to these people, I found out that when your card goes to $0 balance and the monthly maintenance fee goes through, they will report the negative balance to the credit bureau. This is nothing but a bunch of crooks. STAY AWAY!
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Thank you, NetSpend
Original review: Oct. 13, 2016
Overdraft fees are bogus. I have been charged a lot and sometimes the reimbursement for the fees but not all I'm entitled to. They say under 10$ they don't charge. But I have a balance of $3.34 and buy something for $3.34 and they charge me the $15 overdraft fee. I've been charged 300$ for the year and some are bogus and I am looking into this matter.
I've used NetSpend for at least 10 years now. I've stuck with them throughout the years because there are no fees and the direct deposit sometimes hits earlier. Although for some reason I don’t get my text messages anymore and I wish I could get those back.
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Original review: Oct. 12, 2016
My co-worker's brother told her about NetSpend and we both signed up at the same time. Managing my finances is better with NetSpend. I got direct deposit and I used to use my card to pay bills or get my medicine. When I had a problem where utility took out more than what they’re supposed to, I was told to contact utility, but utility told me I needed to contact NetSpend to get my money back. I sent them an email and NetSpend was supposed to look into it about two or three months ago but they never responded back. I also recommended NetSpend to someone but she said she didn’t get anything from NetSpend. Another was when I wanted to change my email address, NetSpend wouldn't let me.
But those incidents aside, I’ve been pretty satisfied with NetSpend. I like the service and some of the benefits they have like getting my paycheck early and the little alerts. The rewards are really good too because I can use some of them here in Indianapolis. NetSpend has been pretty good to me and I've been with them since 2000. I would still recommend them.
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Original review: Oct. 11, 2016
On the morning of July 9 2016 I awoke to find an 89.99 charge to my card. I was told my account was compromised. Was issued a new card. Nothing was said about I couldn't file a dispute while pending. On my 2nd call I was told this, on the 18th of July I filed a dispute, again nothing was said that I had to write a letter so I got a letter saying since no letter no refund. I called then was told to email letter. Dispute reopened told up to 60 days. This was on Aug 1st now being told dispute closed no refund. Even though Alphatron Nitrites support@alphaus has no record of a purchase or service.
What really bothers me is I had a refund before the same way - I woke up, called, my money refunded the same day without all the above hassle. If all calls are recorded why am I having this problem - 89.99 lost due to NetSpend negligence! The funny part is no one seems to care that the operators don't know what to tell you about your problems. Just get another card. What good is that when you WILL NOT PROTECT MY MONEY?
Thank you for the 5 star rating! We are excited to hear that you are very happy with our services. We truly value our cardholder's and aim to provide the maximum customer experience.
Original review: Oct. 11, 2016
NetSpend helped me a lot because I learned how to use cash instead of credit. It really helped me when I didn’t have a checking or savings account. Every time that I’ve had a problem, NetSpend has been very quick to fix it for me. I think highly of them. One time, somebody stole my card and I didn’t even know it was stolen until I got in the car. And when I got in the car, I got a text telling me that there was a purchase on my card. I called NetSpend immediately and told them, “I’m here. I am not making a purchase at this time.” So they were able to stop the person from making the purchase. It was really a good experience.
I still have NetSpend and I use them for one of my bills that every month that my husband made that I wanted to separate from everything else because I don’t want him to know any of my business. So even though it’s in both our names, he has not paid a penny. I've been letting them take $90 a payday out. And I put $300 every payday in there and I use it more like a savings - an emergency fund, if I have a flat tire. That’s how I use it and my credits are good because of it.
I’ve recommended NetSpend to anyone. I’ve referred several people - my sons, and they also have NetSpend cards. In fact, even where I work, before they had cards and they would get their unemployment paid. I would recommend that they go get a NetSpend card and use it. I said it’s like a debit card. And “If you put a certain amount of money every month in it, it will only charge you $5.” I explained it to them and told them it really works well. And if there’s a bogus charge on it, all I gotta do is call them and they work with me. They’re real good about stopping everything. Twice they have caught things and sent me a new card. So it was awesome to be able to trust NetSpend like that. And their charges were also reasonable. They didn’t do like a lot of companies which charge for every little thing.
Thank you for your feedback. We regret to hear about the issues you experienced with your account. If there is anything we can do to assist you, please feel free to contact us at firstname.lastname@example.org.
Thank you, NetSpend
Original review: Oct. 10, 2016
I have had a terrible experience with Netspend so far. They have stolen money that was transferred from PayPal and shows that it was completed by Paypal for over 48 hours on their end. Netspend is telling me that they don't show any information of a transfer, and the money has been moved to Metabank per discussion with Paypal. I now feel that my money has been stolen from me and will no longer ever be put into my account, and that NetSpend in responsible for that. They are unwilling to help, have hung up on me multiple, and have now threatened me by saying I may or may not get my entire transfer. Last time I checked, money I earned belonged to me unless it was owed to someone else. Netspend is not entitled to any of this money because I do not owe them a balance. Therefore they have now threatened me with not getting all of my money, and that constitutes as stealing.
If I transfer an amount to one bank from another, the ENTIRE amount should be transferred. I have also asked for their legal information to file a lawsuit claim several times, and they are unwilling to give me the information I know, as a customer, I am entitled to if I should ever feel the need to file a lawsuit. This constitutes breaking the law as a financial institution on their end. It is disgusting to be harassed this way over money that belongs to me and my son and to have to worry that we will not receive our entire transfer now makes me feel violated from a business. Please put NetSpend under review for legal transgressions as I found this is not the only time this has happened to other customers - and am sad to learn that a very large portion of them, never received the money into their NetSpend that belonged to them. Netspend steals customer's money.
NetSpend is really great for direct deposit; sometimes my check went in 10 days ahead. Plus, bills payment using NetSpend works really good because for the $5 a month, it's unlimited. Long a time ago, my card number had been hacked by somebody in India and they got right on my problem and got my money back. I've always recommended NetSpend, managing my finances is much better.
I used NetSpend before 2005. Thought I'd give them another try because I was pleased with their service back then. Well I was shorted by 179.00 after contacting my direct deposit source. I called customer service twice and got the same answer: "The amount deposited was from your source". Then I called my SS office who is the source and went online to find that NetSpend did short me 179.00 and do not feel like going back and forth when their reps say the same thing: "that's all that was deposited".
I've been a member since 2008. I love my card, it's better than having a checking account and bounced checks. I recommended my son to them. I have NetSpend for 8 years now and my experience has been very good.
Your process is totally over the top difficult. I was on the east coast, my daughter on the west coast. I was trying to get her a reloadable card that could be reloaded from the east coast. I put in my daughter's info and used my address for the card so it would come to me first. My daughter is in a residential treatment program for addiction so I wanted all the info to come to me.
I was requested to provide a social security card and a legal ID. I provided a letter from the Social Security Administration and her Mass. license. That still was not enough because her address on her license did not match the address I entered. I advised the customer service rep that she had no address because she was in treatment and had not changed it. Way too much BS. This is a reloadable card, not a credit card. The verification process is ridiculous. I have asked for a refund and will NEVER recommend NetSpend. Not to mention, I have to wait for 10 business days to get my money back. Very unhappy.
Thank you for your feedback! We are excited to hear that you are very happy with our card.
Thank you, NetSpend
Original review: Oct. 7, 2016
I get my paychecks earlier with NetSpend. It also helped me to manage my finances since if I didn't get an alert to let me know my balance, I can't make a purchase. I had a very good experience so far.
Thank you for your 5 star rating! We truly appreciate our card holders and love to hear positive feedback.
Original review: Oct. 6, 2016
I highly recommend NetSpend. I haven’t had any problems with my NetSpend card that’s why I’ve been with them for so long. I usually use the direct deposit the most often. I hope they don’t go out of business.
Thank you for your feedback. If you have authorized your card to a merchant, they are able to charge the card. If you ever need to question a transaction, please contact our customer service or you can contact us at email@example.com. We also show that you use our overdraft protection, which allows you to go over your normal available balance.Thank you,
Original review: Oct. 5, 2016
I’ve been with NetSpend for about 12 years. It has the alerts if something gets billed on your card you get the alert straight on your phone. It's also convenient for paying bills and buying online. However, I’ve had some charges put on my account, and twice it was in the negative and they still let it through, and I’m trying to figure out how. When the negative charges came, their customer service switched me to different people and then whoever did not want to deal with it hung up. At one point, I was on the phone for three hours with them and about seven or eight different reps. I got tired since I had to tell the story over and over.
We regret to hear about your experience with customer service. If there is anything we can do to assist you, please feel free to contact us at firstname.lastname@example.org.
Original review: Oct. 4, 2016
Having my NetSpend card is convenient. I’m able to see and notate all the transactions because it has the instant direct deposit. I never have overcharges with the bank. I use my card to pay bills and online purchases all that time, that’s mainly what I got it for. If I need to put something on the card or if I have to pay a bill, I’ll just go to Walmart to do it. Also, both of my jobs have direct deposit on the card.
A couple of weeks ago, I almost canceled it. I had too many bills going on at the time. I had a transaction where I had to pay my cellphone bill which I never had problems before, but the system charged my card twice and it took my account into a negative. I had my car payment and needed to get groceries. So I kept calling and it took me 10 days. 10 days went by. They kept telling me another 10 days, and then another 10 days. This was an error on their part and they kept telling me to reach out to T-Mobile. T-Mobile is telling me they don’t have the money. NetSpend is showing that the transaction was an error. They sent me a letter saying that it was rejected because they didn’t find any fault. But they have the money. All I ask for is just my money back. I took a screen shot showing that they encountered an error on their part and showed it to them and put it on their webpage and on Twitter.
I got upset because I kept getting the runaround. I’ve never experienced this before and I've been with them since 1999. I need a better explanation than to call T-Mobile because T-Mobile didn’t do this transaction, they did. Don’t just leave someone in limbo when you know that it’s not much you can really do, or just find the answer versus buying time. Other than that, it’s a really good service. It’s just that one issue where I really was livid. I would still recommend them to a friend.
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Original review: Oct. 3, 2016
There was a circumstance where I had the paper check coming from SSI and they didn’t deliver it so my friend turned me on to NetSpend, and I’ve been with them ever since. I do direct deposit and I manage my finances better with them. I can also call them and ask questions and get the answer right away. I’ve wanted to write them to let them know how much I appreciate everything they did for me. I just like to thank them. It's a wonderful and good experience.
I've been using NetSpend for 20 years. I have direct deposits through them and I use it to pay bills and make online purchases which is extremely convenient, and I can track my finances online. They handle everything promptly and courteously and answer any questions that I have. When somebody hacked my account, they were able to get to the bottom of it quickly. I love them and I wouldn't switch.
Original review: Sept. 30, 2016
I walked up into a gas station looking for a card that would hold more money. I knew approximately how much I get every month from Social Security and there were all kinds of cards there but I looked at the two NetSpend cards first. There was one that could hold $500 and the other one could hold all the way up to a thousand. That was a big factor.
I use it for paying bills, which is an easy process with NetSpend but I had an issue the other day. I pumped down $32 for gas but then had three different charges. I called the NetSpend team members who have been really nice but they got upset at me on the phone. I told them I would pay the $32 for gas and the $9.71 charge, too, but I wanted my $55 back. They said they gave me my money back but they didn't. I even told them they can look up under my account if they want to. But it never got worked out and I let it go.
I use the direct deposit more frequently but I have had to do the prepaid thing. Each store charges a different amount that I can put down on my card. The store down the street says I can't put no less than $5 at a time but the store 30 miles from here allows me to put $5 on there if I only need $2 worth of transaction. But what I like about the card as well is that I can only go over by a couple of dollars and that's their cut out point. I also spend more responsibly since getting the card. Instead of having money right in my hand, it makes me think longer whether I really want to buy something. It's also convenient for me to have it as I can take it anywhere and it's accepted like a credit card.
I received my NetSpend card from check and go. They entered the proper address but NetSpend put my former address as my current. They then sent my personalized card to that address. I did not get it. I wrote to them and said change your address. The website and customer care won't let you until you activate your card. You see the problem? They do not. When I complained they made things worse by changing my pin and putting a freeze on my account until I provided security answers to several questions. They asked me if I ever lived at addresses I had never heard of.
I failed their test and could get nowhere as my address did not match the one on file and they could not change my account. They forgot one thing. I was still able to order online as it does not require a pin and I knew my former address. The charges went through and I donated the unused balance to charity to get a zero balance. I won't go back.
Paying 60+ Dollars a year for crap service with barely understandable thick Indian accented customer service reps. Who are impatient and rude. They also seem inexperienced. (No offense.) Card gets "Lost" in the mail, but was never actually made or sent out and I never even got a shipping confirmation. The 2nd time they sent out my card I did get the confirmation, but it doesn't stop there. Ask for them to reship my custom card, and instead, I get a crap replacement card. (Default ugly black and yellow look) Which is not what I asked for.
Why would I want a replacement card? I specifically asked him "Is it going to be my custom card?" He said "Yes sir. I can confirm that." I've waited over 30 days for my custom card and I still haven't received it and I got this crap of an excuse replacement card that I have no use for. This company is a waste of time and money. I'd like to know why I should continue using this service.
Thank you for speaking with us by phone so we could address your concerns. You have our contact information moving forward should you need assistance.Thank you,
Original review: Sept. 29, 2016
I’ve been using NetSpend for over 10 years. I don’t like switching banks, so I stayed. So far, I’m consistent with the way I’m managing my account. I use direct deposit more frequently because that’s how I set it up. I use it on everything that I do - my school refund, income tax, payroll, child support, etc. I don’t have an issue with them. However, the last couple of months, I’ve been running into customer service issues. They’re not consistent with the information that they’re delivering. In some situations where I have to call in, I was told anything just to get me off the phone. In fact, last week I got hung up on. The rep was really rude and she was cutting me off. I asked for a supervisor and she told me it was going to be a three-hour wait.
I’ve never in my entire life of being a consumer have to wait three hours to speak to a supervisor. They have asked me to hold and then they threw me back into the queue. I haven’t called them since then but I will call them back because it was regarding my funds and I was traveling out of town, so I want to get everything situated, and that wasn’t done. I haven’t sat down yet to evaluate if I’m going to change my account or not because I’ve been with them for so long. I want to keep everything consistent because I have automatic debit that comes out of my account such as car loan, insurance, etc. so I don’t have to rearrange my whole life. But their customer service team doesn’t want to get it together thus I’m dissatisfied with my experience.
We appreciate your feedback! We truly value our card holder's and aim to provide the maximum customer experience.
Thank you, NetSpend
Original review: Sept. 28, 2016
I wanted to get something where I wouldn't have to worry about bank fees and NetSpend was the first one that I liked when I talked to, so I decided to get one. They were able to get my disability on that card instead of having it go through a bank where I have to pay an arm or a leg just to get signed up. I have direct deposit and I get my money earlier than they normally do, which helps especially when I need to get something. I appreciate that. They are always right on target whenever they say that it's going to get posted. I also get an alert when it's supposed to and it also let me know my remaining balance whenever I spend.
I use NetSpend to get what I need and to pay my bills. It's also very convenient to use for online purchases, though I had to stop buying stuff online because some people tried to take my money off of my card without authorization. I called them about it and they processed that quite well and I understood what they were saying, so I wasn’t worried about it. I do recommend it to my friends and family because it's a lot easier to me.
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