Venmo Reviews

Not only was I scammed out of money on their app, when I reported it to them they did nothing. I disputed with my credit card and my credit card company refunded me. Venmo suspended my account for disputing it, and getting my money back. They told me that the only way I would be able to use their app ever again was paying them back!!! Why on earth would they expect the person who was robbed to pay them back and not the man who scammed me out of money (I purchased a product that never came as did many others who also had to report him)? So, the point is if you get scammed out of money and report it to Venmo they will suspend your account. INSANE.

Don't use them. I opened an account and made three payments for various people. Venmo withdrew the amounts TWICE. Then they refused to acknowledge even when I sent them the bank statements showing the error. (The recipients didn't end up with the money either!)

I was sent $200 from a woman whose van broke down and needed an alternator. I have the receipt for the alternator paid through my credit card. Fixed the van for free since she said she'd pay later but never did. Then over 2 1/2 months later a dispute pops up on my account saying I would be contacted about any questions, I never was. In only 5 days they resolved the dispute in her favor returning her the $200 and charging me, freezing my account. So no I'm expected to pay for the part that she still has in her van in order to unfreeze my account?? That's fraud and you idiots let it happen! I won't pay for your mistake!

On Thursday Morning, I placed my Cricut machine on Sale, and a buyer reached out. I asked her to send me the money through Venmo, and she did. That is when Venmo started asking for money; first, they asked for $2000, then $3000, then 5000, and the horror was not stopping. For additional details on this matter, please see all the messages that went back and forth. Please let me know if you need further information, and I will send you additional proof. I have over 100 emails going back and forth that can prove my case in court.

I have been a customer for a few years now. I don't use them much, but for some very strange reason, when I initiated a bank transfer for food for Thanksgiving; the app wouldn't let me use Instant Transfer; which I have always used. I then had to initiate a bank transfer; which I was told would drop into my account by the 22nd. I was needing the transfer for Thanksgiving. Well, Thanksgiving came and went and NOTHING and subsequently no Thanksgiving. I have had my bank account for over 23 years, not sure of the hold up. This is why I don't like to use this app. I will utilize other money transfer apps in the future. In the meantime, my transfer is apparently wandering in Outer space riding on a turkey wing and has been "gobbled" up in cyberspace.

Venmo supports independent, unprofessional, and scamming business wanna-be's that lie about service or products. I had a transaction for cleaning service that was paid for and found out they lied, didn't clean, and didn't refund me. Disputed with Venmo and was denied. I do not trust them and DELETED MY ACCOUNT.

My wife opened a Venmo account online and passed away a few months later. I (husband) contacted them to close the account, and then sent the death certificate in as requested. They then sent me a list of impossible requirements to complete to get this closed. None of it could be done online. She's dead and I'm trapped with an account attached to my checking that I cannot close. (I'm a Venmo hostage.) I had to instruct my bank to block transactions from them. I would recommend not initiating a Venmo account. You will be trapped with it forever.

I have a Venmo credit card and I typically pay it in full but for a couple of months I was paying the minimum and then I paid in full. I paid in full on November 11, 2023 but on November 21, 2023 I noticed my available balance still had not be updated. I send a secure message asking what’s going on. I get a message back that due to high amount of payments ($600) that a hold is placed and that hold will release 4 days from the payment date November 11. Well that was November 15th or business days the 16th. Here I am on November 21st inquiring. I reply per your message saying it is over 4 days so explain that to me. They send an another message back saying oh now it will be 4 days from Nov 22nd. I never been penalized for my account in full. A disgrace smh!

After 4 previously identical and successful money transfers, I transferred $500 early November 2023 from my bank account to Venmo. Fifteen days later and over 10 tickets submitted to Venmo, my $500 is still missing. My bank submitted trace information in a formal letter to Venmo 5 days ago and I've heard nothing from Venmo on finding my money.

I had money froze twice, had to have my funds refunded to my boss and had to open a new account for them to just freeze that account for "security" but no reason given for this and they will not even put my money back into my account connected to the Venmo account. This is the worst card I have ever had!!! These people have literally let me use my card one time and I have had the account, the first account for over 3 years but there was always an issue so it just sat dormant and then my boss started using it so I tried and the first time I got money sent they froze my account I had to open a new account which was fine until I put money in it and now it is frozen again but it was fine before the money was in the account. I have my id, ss card, everything but they still want more!! These people just want to keep your money. Do not use them!!!

If I could leave a negative star review I would. They have frozen my account for no reason. I provided them with all the information they asked for and they do not email me back with any updates or solutions. I called the customer service number to get help And they tell me it will take 7 to 10 business days to unfreeze my account. I would not recommend that you use Venmo. Their customer service will not help you with this issue and they only help through email. I have not received a email with updates or answers to my issue. This company does not know how to help their customers.

This company is awful! I have a wedding cake business and use Venmo because I offer services out of state. I have lost two major contracts because I have to wait on my money and it will not do instant transfer. The other day I was able to do a whopping 5 transfers for 300 dollars to get my money, and paid of 20 + dollars for the instant transfer fee, but could not do it in whole. It was a transfer for 2,000 dollars. I have processed three large payments. I have went thru the authorization process and gave them all of my information and it was approved. I have been waiting days for my deposit with no help from Venmo and left my customer worried on her big day. They are ruining more than just the account holder's life by not giving us our money.

I called Venmo because they froze my account with no real reason to do so, they claimed I did provide an ID when I set up the account which was false so I called to speak with someone regarding the matter. I asked to speak with a supervisor which she became aggressive and when I asked for contact information for her boss so that I can file a complaint about her behavior she said she didn't have to provide that because she filed the complaints, she refused to give me her employee identification number. Supervisor name Chole, not even sure if that's accurate.

I sent money and tagged it as a loan. My daughter sent it back tagged as payback for the loan. Venmo took a fee from her to get it, took a fee from me to get her payback and wanted a fee for instant transfer. I have never had to pay a fee on someone paying me back but I have paid a fee to instant transfer into account. Both transactions are clearly marked but Venmo still justifies the fee as a sell.

If you're thinking about getting a Venmo credit card, do yourself a favor and don't. They hold your payments 15 days before posting the payment credit to your account. Customer service is absolutely worthless. Worst experience I've ever had with a credit card company.

I set up an account with Venmo about five years ago but never utilized the account ever because cash app is so much better. I actually forgot that I had an Venmo account. Then one evening suddenly I received an email saying that my 100-dollar transfer to a Rebecca ** has been successfully completed. I’m like what? First off I know no Rebecca’s, not one. So I log in to the old account for the first time since 2019 just out of curiosity to see what debit card was used to make the transaction. I never owned a debit card with the last four that’s listed on my account. Obviously, there’s some mistake here or obvious fraud.

I called Venmo for my 1st time ever today cause I received a msg to call them to verify my Apple Pay so I can use it. She asks for my phone # I give it to her then she says she can’t help me cause my # is on someone else’s acct then hangs up on me. Absolute worst customer service possible. Not only that but I had to constantly repeat myself cause she barely spoke English. Negative 5 stars.

I was told 10 months ago on the phone from a Venmo CS rep that in fact this is a Venmo glitch, and they are working to correct it. However today, trying to replace debit cards, I still cannot add any. Texted with chat support & THEY STILL CANNOT CORRECT THEIR PROBLEM. I asked for my acct to be closed and the customer service rep today dismissed my request, and told me "Most likely the previous rep 10 months ago, told me mis-information to end the call." What the hell?

Unsatisfied with their service in my opinion. When I send money to any of the friends or love ones is because I expect the money to be in their possession right away and they have!! But at the same time I expect for the money to be withdrawn from my account as fast either that same day or the next!!!! Instead you wait 5 days after!!! Don’t appreciate that. As you know some people live paycheck to paycheck. Don’t wait too long to WITHDRAWAL MONEY FROM MY ACCOUNT! We work for what we have!!!

I received more than ten consecutive phone calls this morning about a potential security problem with my account. No useful information was provided and no human was reachable by any means. As soon as I can confirm that one possible client was not the trigger I intend to cancel my account immediately as this experience has left me feeling more vulnerable than secure in my dealings with Venmo.

If you are thinking about use Venmo, don't. They will suspend your card before you even use it. They said that my account was suspended for fraudulent stuff going on. Only had card 1 month & no money..

I wouldn't recommend this service to anyone. They permanently suspended my account stating that my activities violated their user agreement, when the only activity I had on there was receiving money 3 times from friends, with 2 of those times being the same person, then transferring that money to my bank account, which according to the user agreement, I have every right to do so. When I contacted them to get more information about this situation, I wasn't really given an explanation.

Sent a payment to a vendor and discovered his account with Venmo was compromised or hacked by a scammer. No way to cancel payment. Absolutely no way to contact support. Chat is an AI nightmare. Email or phone calls fail to connect with an actual human being. System designed to frustrate any attempts to speak with Venmo staff. How is such a business model be allowed to operate when large sums of money can be lost without any FDIC protection or other safeguards to challenge a payment discovered to be a scam. Will never use Venmo again.

After being a Venmo user for 5 years I received funds from a friend, and all of a sudden my account was frozen and closed with the funds being forfeited. They did not even provide an explanation nor a reason instead all they said was read the policies in the user terms. I will be taking action. I suggest to everyone not to use this company as you are at risk of losing your money.

Had this super unsafe super not at all secure piece of crap app and barely ever used it in the few months I had it. And I just happened to notice that I paid Mary ** @** $200.00 when I had done NOTHING of the sort. It is taking me forever to try and get MY money back and VENMO is wanting everything but a stole sample so far to prove I am who I am and to collect my data and abuse I would not be surprised. I DO NOT TRUST this company and I will never ever use them ever again if I ever get my $200 back. I plan to write a review for every day it takes for me to pry my $200 out of their tight fisted hands. I wonder if @** works for them and this is their stick times thousands of customers?

Constant bombardment of "someone is trying to access your account." WTF? Don't they have ANY safeguards on the front end of their service? How are hackers getting to my actual account? Takes me 5 minutes to get to my account page with two factor authorization. Transfers take 3-5 days, unless you transfer with a debit card.... same account, why the difference. Lame service, no actual support reps and feels completely unsafe. UNSAFE. ZERO CUSTOMER SERVICE. ZERO CUSTOMER PROTECTION. OWNED BY PAYPAL.

I’ve used Venmo for years and have loved the ease of it. I’ve had no issues with them until recently. Both my credit card (not associated with Venmo) as well as my Venmo debit card numbers were stolen and hacked from someone online all within two days and were taken on a shopping spree. Luckily I have my notifications turned on whenever my Venmo card is used and as soon as two transactions came through that I did not do or recognize I went into my Venmo app and disabled my card and then proceeded to contact customer service. I let them know my debit card had been handed and I knew because my credit card was two days prior and I obviously did not mature the purchase. They canceled my card and sent me a new one. I submitted in a requests for a dispute to get the money back they had used and was told I would hear back from them from 1-10 days. In the same day I scouted the dispute they denied my disputes.

Went to log in to my account and got a message "Sorry, this page doesn't exist!". On line help was absolutely no help nor was customer service. I have no idea how to get my account back. Now what I do? I am out more than $200.

Transferred money from my checking on Friday before noon, today is Thursday after 5pm. Still have not received money to my account. Customer service has been no help. They tell me it should be there some time today...WOW. TOTALLY CANCELING THIS CARD!

Deceptive Practices and Misinformation by Venmo and Synchrony Bank - Proceed with Caution. My recent experience with Venmo and Synchrony Bank has left me utterly frustrated and disappointed. Both companies have shown a complete lack of transparency, misleading practices, and a disregard for customer satisfaction.

I was selling something on Facebook. The buyer sent me the requested amount for the item I was selling to Venmo. Well, Venmo would not release the funds unless she deposited $300 more dollars with the first transaction. Venmo said that they would release the funds once the total was received. Well, the whole amount was received and now they want me to send $300 out of my personal account in order to access the first $300 I got, does this seem right? It seems like a scam to me.

I got an email saying there was an attempt to log into my account so I contacted Venmo...After talking thru messaging with an agent he told me to call Venmo to fix the problem...Called customer service and the woman, Ximena, could not speak English very well so it was very difficult to understand her...Then I had to confirm what she said to me just to make sure it was the correct information...I literally had to say each step to her (which was her job) to make sure I was doing it correct...If I could give them a -10 I would but that was not an option...They hire people who really do not want to do their job and they hire people who cannot speak English very well..Venmo you need to do better...Thank you but next.

This company is absolutely 110% garbage! They held my money hostage for a little over a week. I got a notification stating fraudulent activity. I called in. They said it’s been escalated. That’s all they know. They can’t give me a reason why seven days later I was asked to send a copy of a credit card statement and my ID. Still no reason why they suspended my account. Then they release it the following day. Then a few minutes ago. I attempted to purchase Bitcoin. They asked for my ID again. A few minutes later they approved it. I tried sending that bitcoin. It wouldn’t allow me so I sold it and now they’re saying I’m not get my damn money for just about a week. Quick to take the money quick to hang onto it. This is absolutely ridiculous.!

I would rate this a zero if I could. I’ve never had issues with the app until last week. I had gotten a request for money from an account that I thought was my sister's. I accepted the request only to find out minutes later it wasn’t her. Someone had made an imposter account that was exactly like hers. I had contacted Venmo and my bank when I realized the mistake. Venmo said they’ll get back to me in 5-7 days regarding a refund. They email me days later telling me they cannot give me a refund because once you pay someone they can’t give you a refund unless the user you sent the money to let’s you get the money back. Well duh nobody you send money to is going to say hey you can have it back. It was a scam and an imposter account!

Venmo run promotion that if we purchased Starbucks over $15 we would get back $5. After 7 days I did not get $5, I called them, she said I should wait around 10 days to get it. 14 days after the purchase, I called again and she said the promotion just run for first 9000 people which was not on the advertising. It happened to all my friends and family. $5 is not a problem, the problem that a big company fools customers. Such a liar! Scam!!!!

Want to pay a company late fees for paying 25 days in advance? Want explanations for increased fees or weird charges? Want rude and or condescending responses to your inquiries regarding billing or practices? How about bot responses to questions that have zero to do with your actual inquiry? Then this is the company for you. It is absolutely horrible. Additionally, the card is unpredictable so if you like surprises this is your company, just do not expect to get any relevant answers to any of your questions regarding why the card works sometimes but not others. Oh, not worried about theft, good! Because the app won't let you disable your physical card and they also will not tell you why, so security cannot be your thing here at the Venmo Credit Card company. I rue the day I opened this card and cannot wait to pay it all the way off so I never have to do business with Venmo or PayPal ever again.

I was told to download Venmo to use for paying bills and rent. Since I downloaded it I have not been able to use it for anything. It will not even let me send $1. I tried getting a Venmo credit card thinking that would help, Nope. I got their debit card and again made no difference. I called customer service and they said there is nothing wrong with my account and there is no reason for what's happening and they can't fix it either. The automated phone service takes me to the wrong place then they transfer me back to the main line when I was told they would be transferring me to someone who could help.

My brother sent me money to help me reinstate my tags on my car. Now this is the very first time I have ever used it, since April. I am still fighting and I reported to them to the BBB! I HATE VENMO!!

Sent money to my daughter's wrong account and tried to get my money refunded because she can’t log into that account and they denied me because they said I was familiar to the person I sent the money! Duh! I am familiar to all the people I send money to. And customer service couldn’t understand anything he was saying because he wasn’t from the United States and had a very strong accent and talked really low. Ridiculous! Make sure you don’t make any mistakes because they won’t help you.

I placed an order with a merchant. Merchant asked me to send Venmo for quicker delivery. Placed the order, then merchant said he would not send unless I doubled the order, wanted me to spend more money. I said no and canceled the order. Merchant refused and then sent me a fake Fedex tracking number and said he was sending the original order. I immediately told him to cancel and that I believed his site was a scam. He continued to say he would not cancel and was sending. No receipt of course and fraudulent tracking. I never received anything and Fedex never had anything that was to be delivered to me during that time. I immediately notified Venmo who did nothing. They refused to stop the transaction even though it was pending. I disputed with my credit card company so Venmo suspended my account and did nothing to the thief. Will never use Venmo again.

They claim they pay your direct deposit two days early. That is not true. I switch from DD from Netspend to this account. With Netspend I always got it two or three days early but here I struggle to get it when it's due. Let alone early. Am leaving and going back to Netspend.

My account was frozen because of "violations of their terms of service." They wouldn't tell me what the violation was. All I tried to do was use my account to make a purchase and it was declined. A company that gets to pick and choose what I can buy, and then can hold my money for as long as they want to isn't a company that I'm interested in supporting.

VENMO IS GREAT UNTIL YOU MAKE A MISTAKE!!! I wanted my transfer to go immediately but hit “standard transfer” by mistake! I tried to change it immediately as I was overdrawn at my bank. There was no way!! I contacted an agent who said NO WAY!! Just 3 to 5 minutes later and it was NO WAY!! I might could see if I had hit “instant transfer” that the money would maybe be already processed. But on a “standard transfer” the agent could have helped me but chose not to. In a matter of 3 minutes my mistake was LOCKED IN!! And it didn’t even give me a chance to say which bank to transfer the money.... I have 2 banks listed on the website.

Venmo has had my money tied up for 7 days now. Their system detected suspicious activity. I had money coming in last Thursday that was for bills. I tried to do an instant transfer which I had done literally I don't know how many times this past month with no issues. They flagged my account. Would not let me do the transfer. Would not let me transfer the money to a friend of mine who has a Venmo account so she could go to the ATM and pull it off her card so I can pay my bills. They would not let me use the money in the Venmo account online. It was basically frozen. I have emailed. I have called. I have chatted with the chat bot. I've chatted with agents. Several have promised to do things, check into other solutions where I could get this money. They never follow through.

Think twice before opening an account with Venmo. Better read their reviews first and check out all the hang ups. I would have NEVER gotten this account had I known how difficult everything is. They charge you for everything except making a purchase from your Venmo card. It takes days to transfer money from Venmo to your other bank account. I couldn’t even get gas because customer service said that the gas station puts in for more money than requested. I’ve never had this problem with any of my other bank cards EVER.

Wanted to send my daughter money for a rental deposit but Venmo REFUSED to send me a verification code to either my phone or email address plus there is NO CUSTOMER SERVICE to ask for assistance. My advice to others? Find another way to send money. THIS PLACE STINKS!

Awful customer service obviously not understanding my complaint, I was locked out of my account because they put in the wrong number that was not mine, never was and they would not correct their error unless I sent them pictures of my license. Sorry won’t do that to correct YOUR error. Done with Venmo, won’t use them, promote them and encourage others to do the same.

No comments on the Venmo tool. The comments is based on the support team. If you are not involved in any suspicious hacker activities, good for you and hope you know when you need some support, the team is super bad. The unprofessional team will keep repeating the same thing you ask and not giving you any solutions, not even actions. In a simple words, they probably have a guideline of how to answer questions which would be similar to the FAQ page, and they will just repeat them. Even HANG UP the call?? Why not train some professional and useful customer service agents? Why not give some authority for the Senior Agents so they can help resolve the issue during the call? *No support, no clarification, no professional agents.*

I recently had trouble adding a new debit card to my account. The automated tool did not recognize my Zip Code. Of course, I doublechecked that I had it correct and tried twice more. Same error. The help function on the site was a series of common problems, none of which related to my problem. I attempted to use the "Contact Us" function. After filling out a form and describing the problem, I received an email with links to three of the "common problems" that I had already seen as not helpful. I was forced to read each of the useless sections and click "Not related..." on each of them. Only then was I able to attempt to contact an actual human. No response yet. Useless.

Horrible everything even customer service. I’ve been waiting on my money since Monday. Here it is Wednesday they froze my account and they disabled my account. Nobody ever contacted me. I tried customer support and they're worthless. Until now still waiting for a response and a reason of why they did this to me. So I don’t care. They can disable my account. My money is what’s important. Never again will I use Venmo again. Big mistake to trust them. Beware people and no warning, no email, can’t talk to nobody. Cash app is way better to send and receive money fast. Zelle, Cashapp are the best without fail. I don’t know who Venmo think they are to hold my money like that. They are causing me so much stress. SMH

Why I gave Venmo a Zero when asked if I would recommend Venmo to others: In general, customer service sucks at non-bank/money transfer institutions like Venmo. Here's my own past experience, and this latest experience w/ Venmo is further proof that your laissez-faire, nonchalant CSR sucks. My brother was sending me money for my rent deposit. I need it by tomorrow. He initiated the transfer two days ago. He was told to wait for his bank to return his funds because I cannot claim it. I cannot change my phone number to match the phone number that he used as part of the ID verification process. This, in spite of the fact that he used my Venmo username. Why am I unable to change my phone number? Because Venmo requires a cell ph#, not just any number that accepts text msg. Where, in your documentation, do you make it clear to your customer that you require a cell ph#?

I purchased an online subscription that was never processed by the merchant. Venmo took the money out my account and is waiting 7 days to resolve my dispute. Companies like this are the worse. Take your money in two seconds but you have to wait days to get it back a whole 7 days!

When I try to talk to someone about locked account customer service says they can not help. I asked to have my account deleted. Customer service says they can’t delete a lock account. Another corporate company that does not care about its customers or lack of customer service

Venmo is an unsecure app and once you’ve been hacked it will take forever to get your money back. Their customer service sucks. I have been without $650 for over a week now because Venmo is making me jump through hoops to get my money back. Pathetic company.

I fell victim to a phishing scam, realizing almost immediately, what happened. After failing to find a way to quickly reach support (2 hr wait on phone, bots in Chat, 24-48 hr email response.) I filed a dispute ticket on the transaction. Since my account was linked to my bank, I put a stop on the transaction within minutes. Venmo funded the $750 to the Phishing scammer, then was refused payment by my bank. Venmo refused my dispute, twice, and is demanding payment from me, and froze my Venmo account. If Venmo implemented a 1 hour delay to check bank availability of funds, or a button allow senders to cancel within a few minutes, most of these scams could be stopped. Venmo seems only interested in moving money with little interest in customer service.

I purchased some seeds from someone on Facebook marketplace. They arrived crushed which had to have been put in the package that way. They promised they had reshipped and never did. Venmo is completely useless trying to recover my funds. They tell me after the fact Venmo is only for use with friends you trust. Used it once and never again. Whatever you do don't give them your banking information because they won't back it up.

I loved Venmo till they stopped working. I had a fraud on my card and they mailed me a new card. That’s when all the trouble started! Orders wouldn’t complete and pay. Everything was getting declined. THEY CAN NOT FIX THIS. They told me this! It is what it is. There is no fix. Their answer was transfer to the bank and make the purchase! This is totally unacceptable!

I sold a camshaft and lifters to a friend we race with over a year ago and have been trying to transfer those funds into my account for some time. I used the contact us feature at Venmo, to try to access my money and haven't gotten anywhere. I forgot to transfer the funds day of sale and forgot about it and when I returned to the site a few weeks ago there was a security hold on my funds. I informed them about this and hold may or may not have been lifted. My friend did not dispute the transaction, so I don't know why a hold would be levied. Now I have been trying to access those funds, on my cell phone through the app when I click on the transfer money link on their site it stays blue and does absolutely nothing. I had a service provider upload 2 accounts and 1 credit card in an attempt to pay them and made NO PROGRESS whatsoever, Venmo has stolen $460 USE PAYPAL or Zelle or any other provider, these guys are crooks!!!!

Venmo sent me an offer for a credit card and was stated in the description that if I apply it will not affect my credit score, so I applied and got approved for ridiculous $900 and Transunion just sent me a message that Venmo did a hard inquiry. Don’t trust this company, they are liars. Not worth the hard inquiry on your credit because of this damn card. There are way better cards out there especially if they do a hard credit check. Stay away from Venmo credit card!!! No good!!!

Save yourself some time and sanity. Venmo claims you can instantly cash a check into your Venmo account (for a fee of course) but this feature never works. I tried calling customer service about this, I was told someone would get back to me within 3-5 business days but that never happened. Also, I have been locked out of my account multiple times. Worthless. :/

I've been hacked through Venmo 2 times in 1 week. The first time they never even responded to me. The second time they freeze my account for a day, just to tell me it matches my transaction history when it doesn't match the price or distance I normally go. They are not a good company at all on my opinion.

1/25/23 called Venmo 4 times because my money would not transfer. After hours of back and forth between my bank and venmo, it was determined Venmo was refusing to pay. I called at 1:42 p.m. and confirmed with the agent the following: "To be clear, I am trying to secure an apartment, was able to pay my landlord 1/2 (for some reason it let me send half but not the total amount), and Venmo is refusing my other payment, you cannot tell me why and your answer is you don't know why, and I should wait 4 hours, or 24 hours and try again because you cannot tell my why this happened". And Venmo customer services answer to this was YES. I told him that my living situation depends on my ability to pay my landlord NOW - not when you work your issues out! I MAY LOSE MY PLACE TO LIVE BECAUSE OF VENMO CUSTOMER SERVICE! The money is there, the bank verbally told me on the phone there is NOTHING stopping that payment on my end, and VENMO says "Oh well".

In my opinion, the customer service is a big pile of feces. They don't know how to resolve a problem, and you have to repeat over and over your issue, and you call to follow up and is a different answer. Always...

I downloaded and set up the VENMO app. Next time I tried to log-in it said my password was incorrect (although Face ID continues to recognize me). Reset password. Wouldn't accept that password either. Tried to reset again but this time the reset form announced that it was closed. Tried to submit a customer service form. Absolutely NO customer service for a frustrating case of this kind. VENMO is run by bots. PayPal, Venmo's parent company, is so much better. But PayPal should be ashamed to have created VENMO.

If you have a VENMO ACCOUNT and you move please do not change your address or send them an updated ID like a responsible human or if you lose and have a new bank card sent to you for the same bank you originally had opening the account with DO NOT, I REPEAT DO NOT try to add the new card! Venmo is incompetent with incompetent staff that will send you the same email over and over after they stated they will fix the problem! You send them screenshots of your every attempt to show them! I have never in my life been so angry with a company like this. After this call I was told the incompetent staff will call me after I sent them all the information they requested 6 times now. I have requested they send me a check and close the account! Nope.. Ridiculous!! It has been 21 days and counting with no results. Anyone have any suggestions?

For two days I have been trying to send money and get an error message. After four phone calls and one being on hold for 45 minutes, I was told to use a different bank account. Why? It will not let me put my original bank account in in the first place? I called my bank and my credit card companies and I was told that Venmo accepts my accounts. The person I spoke to said that they won't accept mine because of security reasons. What reasons? I haven't done anything wrong. I told them to come and arrest me if I'm a problem with my Information and bank. My conclusion is that Venmo is fraudulent and they need to be shut down. This is ridiculous.

I have been trying to speak to someone for the past three days and wasted hours of my time. I have received a few automated emails that do not address my issue. I have had a PayPal account for 15 years and have never had an issue.

So far, I have had to send in 4 IDs including selfies holding those IDs, 3 bank verifications, 4 supervisors, 7 reps, a frozen account, a suspended account and a temporarily restricted account, and then have to delete the account to try again to make a transfer to my checking account. I have a government security ID through DHS and that is not good enough for Venmo! I still do NOT have my money! Please do NOT make the same mistake I did. Do NOT use this company to handle your money unless you want to jump through endless hoops and at least for me, never receive your money!

Support team look at its own transactions and says it can't happen. While acknowledging they see that it happened. Wow beyond comprehension. What can you say to such unbelievable support. These people are worse than their reviews.

Venmo promised a promotion and failed to redeem the promotion almost a year later continuing to give the runaround instead of resolving the issue. The promo was to open an account and spend $1000 in first 90 days and receive $250 back. However the account had to remain open with a balance. I've now accumulated interest in addition to being stiffed! Don't trust them to do what they promise.

I transferred money to my Venmo debit card on the 10th. I then found out that it would(n't) be available to spend (until) the 15th. I tried to pay for dinner at 5:30pm EST on the 15th. Payment is declined. I check the balance: money is still not there. 5 whole days to find out I definitely shouldn't trust you lot with my money. Time well spent.

I was asked to pay someone months ago with Venmo. I set up an account and linked it to by bank account, Venmo sent The money to the party I was dealing with, but NEVER took it from my account. After months and numerous calls and trying to re-link my bank with Venmo so that they could get the money they already sent, to no avail speaking with many Venmo reps seeing that my bank is linked. but nothing seems to happen other than sales reps calling me saying that I owe them money, I told them to mail me an invoice and I would send a check to cover the amount that they sent to my party. I was told they could not do that. I WOULD RUN FROM THIS COMPANY!!!

Had an incident where I was scammed and knew it within minutes. VENMO refused to help… or stop the transaction. There is no cancel transaction. The documents proved the point. Refused to stop the charges and allowed the scammer to continue. Who scammed and defrauded several people using VENMO and they did not “freeze” the guilty party's acct just mine!!

Venmo is the absolute worst. November and December rents were due and Venmo was not able to transfer funds, after using Venmo for several transactions and thousands of dollars. Why does Venmo not work now? Nobody knows and their customer service is worthless (based in another country).

I have a $250 balance in a debit card and I can't use it. I contacted customer service three times and got the same useless response. It is all digital, no human help. I don't know what to do next????

With money in my account and trying to purchase a ride in Uber to work my purchase was declined three time. Me it wouldn’t let me transfer the money out and there was no one a cs to contact. I make this purchase daily twice and from reason it would not work this morning. No one could answer my question how to prevent this from happening again but I have managed to figure it out to prevent it from happening again. Close the account and use Chime. I have asthma pretty severe and to leave me having to walk a couple miles to work may not be a lot to most people but to my body it is an unburden. I should not be forced to put my body through absolutely no reason in this issue and then to not be able to offer me with some solution to prevent it in the future has now left me with no other option but to cancel the card and move on.

Venmo froze my account for no apparent direct reason of me failing a payment. My Mail.com email was hacked and some scam artists wrote an email to my client impersonating me trying to redirect the payment. Unfortunately my clients did not check with me, and send the payment to that fraudulent Venmo address but then quickly canceled it. Now both of our accounts are frozen.

I have found that Venmo is irresponsible with people's money. Venmo sent a payment to me to an unknown bank account and just say it is not their problem. Terrible customer service. Not worth the convenience.

My experience is sadly very similar to other Venmo users here. I’ve used Venmo for years with no complaints and recommended it to others. In the last few months, they have twice put my account on hold for non specific “security” issues, requiring me to submit picture, IDs etc, which I’ve done immediately each time. The first time it took several weeks to unfreeze my account. This second time, it’s now been over a week but they see that I submitted my info and they’re working on it. They send help links completely unrelated to the issue.

Venmo is by far the worst bank account I have ever had or heard of or have experienced in my entire life. They are so slack. They do not care. The phone support is no help at all either. I've never had such a difficult time getting into my own account with my own information. I have sent in every document that you could think of as my personal details that I was uncomfortable about really sending because they require you to send too much and then still yet give you a hassle of getting into your bank account to transfer you all to a technical support department above them supposedly. But yet what is customer support there for? They don't do anything to help you at all but waste your time from once upon months and you still are not able to get into your account if needed.

When I went to create an acct, which I done tried twice, I got a page doesn't exist error message. Come on Venmo, it's the 21st Century and I'm trying to run a business and anyone who gets in the way, guess what. I'm venomous, and that's more than just a pun. You have to fix your website because under Federal law, a defective good or service is felony fraud. I will band together with other disgruntled customers, defer charges thru FBI, report to BBB, and file class action lawsuits to get monetary damages out of y'all. This is not a bluff. You have 12 hours from the time this review is published to correct it or we press charges and sue.

I would of given a negative ZERO if I could. This is the ABSOLUTE company I have EVER experienced. I cashed a check with my Employer to Venmo on 9.6.22, I received an email that I needed to write VOID across the check, I did, they then sent an email stating that they still couldn't cash the check and that it was still cashable. I took it to my personal bank and it was rejected stating it was already cashed. I contacted my employer to reissue and they stated it was already cashed. THE FUNDS AREN'T IN MY ACCOUNT. I contact Venmo, they stated to contact Ingo, Ingo stated to contact Venmo. And so the ** begins. I am VERY upset that it is now 9.16.22 and they still don't have a clue where my funds are. They put in a ticket and I have to wait 3 business days and it's Friday. WOW JUST WOW! This is horrible and disgusting CS.

I used to love this program. My account has been frozen twice in the last two months for photos of my ID. I have submitted those photos three separate times. I had money in my Venmo. My case has been escalated five times with no resolution. Every time I call they say I can’t speak to an account specialist. And an account specialist is the only person that can unfreeze my account the amount of time that it will take to get a response increases every time I make a phone call. This is not only unacceptable but just ridiculous. No 1 call resolution. No accountability. No care. No professionalism. They literally just stole my money.

I really strongly dislike Venmo!!! Tthe worst customer support! And transphobic company policies as well. Can't believe that in this age and year they disclose people's legal name just like that to anyone you send money to! Was trying to make an account and then found out that my dead name is gonna be visible to literally anyone which is traumatizing and literally puts my life in danger. Then they blocked the account immediately for no reason, I haven't even made a single transaction or used the app for longer than 10 minutes.

Venmo stole over 1/2 Ethereum from my account. I have never transferred (couldn't until the last month anyways) or sold one single Ethereum that I bought through Venmo. Every buy transaction I have ever made with Venmo is on the ledger and their customer service doesn't care after showing all evidence and just steals from its customers. Venmo is owned by PayPal which is known for such tactics. NEVER buy crypto using Venmo or PayPal.

Very challenging to link bank accounts, as Plaid either doesn't communicate say with Synchrony Bank, or Plaid says try another bank later, or repeatedly asks you for your Bank's security question over and over and over. Impossible to transfer money on a desktop, like Paypal. Venmo is a life complicator.

My account was hacked via a phone call, which I had not seen or heard of before. The caller ID said Venmo and the hacker said my account was compromised and asked me to press a few buttons on the phone call. Somehow this granted them access to my account. The issue I have with Venmo is that I now have $405.60 missing from my bank account and they said an account specialist will reach out in 10 days!? ** for many people in the US, this is a lot of money when rent is due on the 1st. Disappointing and will be sharing my story to others.

Do not use this app or trust them with your money or banking information or anything else. They state in their rules clearly online if you accidentally sent someone money they can not get it back. You have to contact the person and see if they will give it back to you. This is a lie. Someone sent me money on accident and they went right in my account and sent it back. Then when they sent it back they left a comment like it was me. Something obscene and suspended my account to try and cover it up and then tried to act like my account was hacked.

On August 16, 2022, as the consensus of the consumers here regarding Venmo, $1500 of my money is on hold due to a "freeze" on my account. In addition, I was told to wait 3 weeks for a response! I took my complaint to BBB where there is a flood of the same complaints about Venmo's deceptive practices of not releasing their funds. What I found on the BBB website is that Venmo responds to them, in fact returning all monies reported. I strongly encourage you to file a claim with BBB. The chance of receiving your money, unfreezing your account or whatever other low down and unethical practices that Venmo is involved in is high. The irony of Venmo's deceptive practices is that they hold an A rating and is known as an accredited business (mind blown).

Keep bouncing me back and forth. This is a horrible experience and I will warn everyone to stay away. My husband got paid in June, you did this to his account as well, (first needed ID verification, placed account on hold for weeks, - proved that - then stayed locked and wanted bank statements proving account was his - did all this and still couldn't add a card, kept getting error messages so he gave up and I made an account - no matter how you set it up it gets locked). The funds were transferred to me and now they are doing the same crap to me. Since June. (August now.)

I switched to Venmo after a few people told me that it was an easy app with not many issues, boy was that the complete opposite of the truth. I opened my account and had money sent from a friend and they immediately froze my account for over a month and did not give me a reason why or tell me when it was going to be released. We are going on almost 5 weeks now and I still have my money pending in limbo on the App. I am 99% sure they are stealing my money and will not return it, I am getting a lawyer involved this company is a complete scam, save yourself the time and money and use cash app or Zelle.

Venmo's peer-to-peer money transfer platform it's got to be the most complicated. The hardest to use. I received a $205 transfer from a friend for gas while I was traveling from Northeast Florida to North Texas and when I tried to link it to my cash app card they froze my account. I provided the documentation required to unfreeze it. When I tried to transfer the money out they froze my account again. Now I am stuck in North Texas and 105° heat with no money for food, lodging or gas with my three young children ages 8, 6 and 2 and if it wasn't for the charity of a local church up here I don't know what I would have done.

I have been sending money with Venmo for years with no problems. But I had never made a huge purchase until Dec 2021. I sent a deposit in the amt Of $1200.00 to a local furniture store to make custom built furniture. The business started being rude after receiving my deposit, would not answer calls or allow me to change up anything. Then cancelled for no reason at all and said he was keeping my deposit. It had only been 2 days since paying the deposit through venmo. (a Saturday and Sunday). I did send deposit with description through venmo goods and services. I felt confident that I would be able to contact venmo, file a dispute and get the deposit back being he cancelled on me and I never received anything for my $1200 paid. Venmo would not help me get my deposit back.

Venmo offered $50 if I signed up for a card and spent $500 on it in the first two months; I followed the link, and it gave me a credit card. One nice thing is that this happened on vacation, and they gave me a "virtual credit card" to use until I got the physical one. Then when I got the latter, I asked synchrony bank if the virtual spending would apply to the bonus offer, and they said it would. But the promised bonus never appeared, and when I pursued this with Venmo they pointed out that the offer only applied to debit card. Why on earth the link on the debit card offer led me to being issued a credit card is unclear. They tricked me and denied me the promised bonus. Once I discovered this I immediately cancelled the credit card and will never trust Venmo offers again.

I have contacted support 3-4 times a week on average during the past 2 months. It appears I am being helped by a bot who can't understand my technical issue. I can log in from the mobile app but not via any browser on my notebooks.

Be aware!! Venmo ask for a full picture of your government-issued ID to be sent to some link (Who knows where it goes) in order to help you. Fraudulent practice!!! ** BE AWARE ** BE AWARE ** BE AWARE **

Venmo holding funds even though account is verified. Customer service was really nice, even though no one could give me information or release funds or close account. Used venmo for a while and one day all of a sudden flagged for having a debit card, even though debit cards are allowed. But according to customer service they are not. Due to the fact that venmo can't rectify the situation I'll never use it again. Just want the hundreds of dollars I earned.

I sold my car and the buyer wanted to use Venmo to pay me which was fine. I used venmo before. No biggy right? WRONG. I received 2000 on venmo. I standardly deposited 850 and sent 1150 to my friend because she had her account longer so she could instancy deposit it which she did. Fast forward next day. Roll around the day my 850 was supposed to be in my bank and this scamming ** company put the 850 back into my venmo and froze my account! I got an email asking for my ID. I uploaded it. Called customer service just to be told I have to wait 7 days for it to be resolved. I called 3 different time within the 7 days and was promised I'd hear something by day 7 through email. Never got a message or anything.

I am unable to link my bank account in order to do the free 1-3 money transfer. My bank shows up on their list, I entered the verification code from my bank and it gives me a message that something went wrong and to try again later. I've been trying and trying and keep getting the same message. No number to call. You have to fill out a form and wait for them to call you, so hopefully it's not too long. I am very annoyed that the only option that has this problem is the free option. I can send the money to my debit card but there's a fee. Sneaky.

I’ve now had two instances in which my attempt to transfer money to a friend or family member has been blocked - one time my account was frozen with no explanation and the second time I simply got a screen that said they were unable to allow my transaction, try again later. Again, no idea what rule I may have violated. In the first instance I had to wait 9 days for an answer.

Started an account to recover money from my mother because me and my 14 year old son were stranded at the airport. Venmo is currently still freezing my account and will not release my money to me. Me and my son sat with no food or anything for 3 days and Venmo refuses to give me a reason why my account is frozen. Just the same automated emails. That's it. I'm currently in the process of filing a suit against Venmo for numerous things and authorities have been notified. They are bunch of crooks. I do not recommend to anyone. Zelle is the recommended way to transfer. This has been going on for over 2 weeks now.

I was told by a representative from Venmo that they would shut down my account and not authorize the bank transfer which, the bank was just added that day. Now I’m getting emails saying I have to pay this money I never received to allow the transfer of fraudulent funds into this person's bank. I’m 63 years old, unemployed due to open heart surgery, I never received a dime from this person and I’m not going to pay some scammer when I sent all evidence to Venmo and I’m going to post it on here as well so other people can be aware of what these scammers are doing.

I received money on Venmo which is my truck payment due tomorrow. Venmo has yet to respond even though this happened a few days ago. This doesn't just harm me financially as it causes latest fees but this also goes as a ding on for my cosigner and myself. This makes it very hard to get ahead and build the American dream my family and I are attempting to achieve. All I need is them to do is resolve the issue instead I'm being ignored. What if this happened to you guys? I rely on my truck to feed my family as it takes me to and from work as well as so much more.

This is the second time I have attempted to use Venmo in the last year. They never send the deposits to verify my bank account and they won't allow me to transfer my money to my debit card that was successfully added. After requesting a transfer, they locked me out of my account. I was able to get back into my account after three days, but they sent an email to me that says I have to wait 6-7 days for another representative to look at security setbacks before they can help. There is no option to speak to a person on the phone, only prompts that tell you to go to their help page...and never any specific information on why they are restricting my account....only a message that says the account is frozen due to security alerts.

I understand that it is really tough to find hardworking and competent employees now. I understand that most of GenZ and Millennials are adverse to pressure and expectations but... the incompetence of Venmo Customer Service and its supposed "Account Specialist Team" is absolutely astonishing. For whatever reason a brand-new account with zero transaction history, system verified identity, email confirmed (5 times) and driver's license supplied has been frozen without any response from Venmo on the reason or solution since June 16th. Today is 07/03.

I just recently got the Venmo card debit card. It was supposed to be easy for me to use. I set up my direct deposit onto it for my entire check. I paid my utility bill andid you go and then I went to pay back a friend the friend and it Suspended my account. Now I have no access to any money. It's a holiday weekend and they place my account on hold and nothing works so I can even get the medication I need.

Opened an account. They did NOT require any sort of verification to receive payment. Received money and THEN froze the account. Ok fair enough. Asked for ID, invoice, and web address for sales. Sent within 15 minutes of receiving the email. NO PROBLEM. I chatted or rather attempted to chat with customer service on numerous occasions during the following 36 hours to no avail. I could get no one to review the documentation sent. I was repeatedly copy and pasted scripted answers and received ZERO actual help. Upon searching for remedy online, I discovered this is their MO and there are MANY MANY complaints in existence against this company.

My experience has been abysmal and what's more, they have STOLEN my money. They froze my account for some trumped up reason, which they won't disclose to me, and will not allow me to transfer my money out of the account. They also promised $10 for opening this account which I never got. Shame, shame, shame! It may not be a big deal but I will inform all of my friends. I have not had these problems with PayPal.

I have been a Venmo customer for year and never had a problem until I got hacked and they won't do anything. Do not trust your bank account with this company. I had someone figure out my password and sent themselves money twice and venmo said I'd have to contact police or the person who hacked me to ask for my money back. What a joke of a company.

Venmo is a joke, don't waste your time with them. They will freeze your account with money in it, avoid your emails and not respond to any ways of getting in touch with them. Don't get screwed over like I have.

Keep in mind, I adored Venmo for many years and they are claiming that I have violated their Terms and Conditions and not afraid to explain why. They even terminated my account entirely and refusing to send my funds to me. *DO NOT RECOMMEND USING THEM, NEGATIVE REVIEW.*

I signed up for Venmo and was Instantly frozen. I have $102 in my account and they will not send it to me or allow me to access it. I was told to upload a photo ID which in this day and age I'm not comfortable doing. I receive no help from customer service, they will not allow me to close the account. Total scammers!

I went through the apparently necessary process of creating an account to "Accept" a payment that I thought would just go straight to my Paypal account. I set up the user name and password and then went to sign in and it would not accept the newly created username and password, so the money I was to receive is somewhere out there but not available to me. BUT what I sold is gone. So apparently Venmo doesn't have a clue what it is doing, or is intentionally doing something extremely crooked on purpose.

My account was hacked for over $4,000.00. After that I was told my money could be help for 180 days. However I patiently waited the 180 days and still wasn’t refunded the money. Instead my account was locked up. I had to call for three months after this. During this process I was hung up on and told different scenarios by each representative. It took me 8 months to get my money. I would not EVER trust my money with Venmo again. I hope this never happens to anyone else, so that’s why I’m sharing my experience.

Venmo froze my account after trying to purchase MOVIE tickets for $135.14. I regularly use Venmo to send hundreds of dollars a month. They said to follow the instructions in the application. There were none because I was using Venmo from a movie theater online website. So, I contact them and they forward my information to another department. They won't unfreeze my account unless I send them my ID and a selfie. What does this prove? Nothing, my ID is not associated with Venmo, only my email and a phone number. Yes, my phone number is paid for by me, so that will match but Verizon won't verify anything to a third party. My bank account is also associated with Venmo, but they won't give out any information to a third party either. I can't get them to transfer my balance, $750, to the bank account on file without doing so. This seems wrong as obviously the account belongs to me because THEY VERIFIED IT!

This company has stole over 4K from me. They will take your money, side with illegal sellers and lock your account until you pay what they stole from you. This company is a absolute TRASH. Do not use it.

I sent money to my son's account not knowing he has never had good luck with Venmo. He wasn’t able to access it and both he and I got the runaround when we called- I’m out $50! And he never received the money he needed.

Someone sent me 300 for my Bills to Venmo and we are on week 2 with my account still being frozen. I sent in my ID. Verify. Now wants bank statements from cards I have linked to venmo. Won't even let me send it out or refund it.

Tried to get an account so coworkers could contribute for the boss's birthday present. Verified my bank account, and sent picture proof of that I am who I said I am and Venmo still wouldn't allow incoming money. When I asked why they were still freezing my account. Venmo said it is at their "sole discretion" to freeze or refuse to allow access to my account. I asked again what did I do wrong or still needed to do. They responded that my account was frozen permanently due to a transaction that May has breached their policies. In other words, once they had my personal information, they refused to activate the account. I even asked what transaction MAY have breached their policies since no transactions were made. Don't waste your time go with PayPal or Chime card instead.

If you transfer large amounts, several hundred and higher, they hold your money hostage to try and force you to use the instant transfer function (for a fee, of course). Payment transaction repeatedly denied after waiting 7 days to transfer into Venmo account. It’s been 9 days and still waiting to make a payment out of my Venmo balance. Called customer support, they suggested I transfer the balance to a bank and make the payment that way….Sure, wait another 6-7 days for the transfer, or, of course I can pay them the instant transfer fee to get my money faster….My opinion is that they stole my money.

The support agent hung up on me! And was utterly rude! They told me they could verify my account because the picture of my ID, that was valid and unexpired, was broken but you could still read everything on the ID!

I transferred my money on my Venmo account because I need to pay my friend thru Venmo. When I’m ready to pay my friend it didn’t go thru. I called Venmo and asking why I can’t send money., they says my account is frozen, I received an email and they asking for my ID, I did email my ID to them then after they received my email they asking my bank statements the I email it them. I received a response from Venmo saying they can’t unfreeze my account. How come they let me deposited in my Venmo account while my account is already frozen and they won’t let me withdraw or spend my money???

I have not used Venmo in a while. They sent me an email saying "Come back to Venmo and cash in with $10. Just use the button below to log in, and we'll drop the money into your Venmo account automatically." I clicked the button and logged into Venmo and they said "Reward has already been claimed" but looking on my transactions, there was never $10 added so they lied. It was just a trick to get people to log back into their accounts. Why would I trust someone with my money when they're trying to trick me?

Venmo marketed to me an offer to get a Venmo credit card to partner with my Venmo account. They said this WOULD NOT affect my credit score. However, they did complete a HARD PULL on my credit and my score went down. Don't fall for this misleading and deceptive advertising!

Word of advice, don't use Venmo unless you just have money to throw away when something goes wrong. $220 floating in space. First, wait 3-5 days to see if it fixes itself. Annoying, but ok. It didn't, so I call. Wait longer. Unacceptable, so I email again. Wait another 8-10 days 'for an email with further instructions' from a 'special team'. Still don't have my money or any answers.

My account was frozen for absolutely no reason, their customer service team could not give me a reason and did not help me at all, just told me it would take 4-5 bis days and could not tell me why. I have over 20K in my account and was trying to send 9 K to someone as I am planning a FUNERAL. These people are terrible. Do not give them your business.

I tried to pay a friend but the Venmo website was down. "The website is temporarily down. Please try again later." I tried to pay my friend again "later" and it worked this time! However, they charged me 2X with no refund. Their website was down, they made the mistake but they don't want to fix it. I am being Robbed $340 by venmo.

The policy requires you send them a selfie with your official identity ID together. I really do not understand it at all. Did they have discrimination issue or not? The customer service cannot help me to cancel my account. Instead, she sent me a link to cancel my account. After I clicked the cancel my account button, I got error and my browser crashed. I am a software engineer. This is a very bad web application. Money is a very sensitive object. If one day you have money transfer and then the application crashes, will I lose my money? If I were you, I won't do business with this new company.

Terrible company. Horrible customer service. Can’t help you if their mystery “automated system” flags your account, good luck trying to get answers as to why - or when if ever the flag will be removed so you can conduct business on their 5h!+ platform.

I had a fraudulent charge and there is no recourse for the company to be responsible. Always use your credit card and NEVER use Venmo when doing any type of business transactions or if you intent to buy something from places like Marketplace. The only time I recommend is sending money to people you are friends with.

Venmo's website and app need some serious rehauling. The website would not let me make any transactions, or give out reasons why. (Simple statement like "overdraft" or "verification" would help, instead it's just... dead.) A friend tells me maybe my account is frozen. So I looked at their FAQ and how to deal with frozen accounts. Their step-by-step guide didn't help, since their order of operations for the common frozen account is "Click on your balance, click on your card and click on "Make payment" to pay overdraft." Only for -MY- balance and card only showing "remove card." Again this doesn't help me. I don't know why my account is frozen, but finally, I found an FAQ for being frozen with "you didn't verify your account."

I have been a business owner for the past 17 years. Recently I began accepting payments through Venmo from my customers. Since that time, I have lost money (over $200.00) due to not knowing that I had to complete transfers to my account. I have also had multiple people pay my business for services performed by another business. There is no easy way to transfer these funds to the rightful owner. My most recent experience was someone sent money to me intended to pay another business and this time Venmo charged a fee.

I attempted to install Venmo and received an error several times. I located the "Contact Us" tab to find out it's really Frequently Asked Questions (FAQ). It takes you to multiple screens with questions and answers. After several attempts I located a fill in the blank menu that you can submit to get help. It took two days to return an email. I never located a telephone number and was trying to purchase a puppy and needed help that day. I will say in the email response they included a telephone number. I decided to live without VENMO, I was surely mad and it reminded me of the PayPal responsiveness to fraud. Same company they don't want to deal with customers. There are good companies that offer a telephone numbers easily found.

Please read all reviews before deciding to use Venmo. I was a loyal Venmo user of nearly 10 years, one day they froze my account for "suspicious activity". When I tried to dispute they wouldn't tell me what suspicious activity they saw. Now, people can still send me money via Venmo, I just can't access it. You'll read this story countless times if you read all the reviews here.

Even though I have $600 in my Venmo balance, I cannot transfer that to my friend whom I owe rent. It has to deposit into my account, then pulled back out to then pay my roommate. What a waste of time. Deleting this app now.

OK, I was a very very loyal Venmo user. Well just recently I was disappointed with cancer... since I've had to quarantine. Well my account got frozen and I couldn't provided an updated ID. After speaking with a women at the top and providing proof of my cancer me in the hospital, a copy of my ID from work and my Venmo debit card, she assured me it wouldn't happen again due to my circumstances. Well a week later it happens again and during tax season where you know we're spending more than usual so I yet again send everything I did before... but now they are refusing to give me access. I had my federal return deposited, thank God I transferred when I did however my state of still will be going to that Venmo. I can't even go out for more than10 minutes... let alone go to the DMV. It's not ok. I literally have cancer and can't leave at the moment but I really needed that money... it's not right.

I've had this issue before. This time I am writing a review. I try logging into the app and it says verification code sent but it never gets received (all other apps/financial institutions can get me a verification code nearly instantaneously). I try over and over again on my computer and phone but no luck. I contact customer support via their website. I notice that "not receiving verification code" is specifically mentioned on their site and phone line. I click on that and I get only a generic response that isn't helpful at all. It takes them days to respond. I call their phone line hoping to get through to someone for quicker access to my money that is locked in their app. I go through the prompt and the machine tells me the only way to resolve the issue is to email their support site. I get stuck there again.

They deactivated my account after my brother sent me money to reimburse me for supplies for home repairs on his house. Their reason was that I “violated their terms of use”. They will not give anymore details than that for “security purposes”. I did nothing wrong, but I can’t defend myself because they won’t tell me what I did wrong. Ridiculous policy and practices. Don’t waste your time with this company. Now I can’t get MY money out of my account there. Is that even legal to hold MY money???

Venmo is the absolute worst company. They closed my account and took my money. Said I could get it in 180 days. Well it’s been that and I’m getting the runaround cause I can’t login. They suck ** bad.

Use to use Venmo all the time.. send between friends or what have you… UNTIL THE IRS GOT AHOLD OF ME!!! Just so you know if you had sent or received any money from Venmo over 600.00 you’ll be paying on taxes!!! I was surprised by the irs letter. But if you use Venmo, be prepared to pay out your ** cause Venmo reported everything I got or sent over 600.00 for 2021.. so it’s the worst way to send or receive cash! Walmart to Walmart is 4 bucks and you can send up to 999.00 each time without being reported!!!! Venmo will report you asap!!!!

Venmo provides no customer fraud protection. Since funds are available for immediate withdrawal, scammers can easily take payments with no way to collect. Venmo's response: "For resolution, we recommend that you reach out to the recipient of the payment, as we are not able to provide reimbursement or mediation in this instance."

Non-existent customer service. Many promises to help correct verification issue; but no help! I have begged for help and all I received is emails promising someone will contact me in 7-days. SUCKS!!!

They frozed my account permanently and I didn't even initiate any money transfer yet. All my info were real and I am not a scammer. Tricky part they told me account frozed and need my Iicense, then the next day Venmo told me my account is permanently deactivated. I am like what, why you even ask for my ID if you intend to freeze me permanently. So sad dealing with this company who lack common reasoning. Somehow I feel I am being scammed by Venmo, since they asked for all my personal info and at end just freeze my account.

This company it’s terrible, they remove the money from your account and used your my in stocks for 5 days, in my case 6 days and still not put my money at Venmo account, today everything it’s electronic and instantly, but when you buy anything and they need the take the money from my account, this happened in hours!!! Try different debit card company, I cancel my account and now I have one with a real bank!

This app does not support all bank cards. I had put in multiple cards and bank account numbers to be told it does not support them. What a pain. Cash app accepts them. I have never liked Venmo. Not really user friendly at all.

Funds went to different person. I did actually what Venmo suggested and that person will not respond. I contacted venmo they Sent me around to 4 or 5 different people and been in contact with Mark F. They told me try better next time. So going off that they don't know how to fix it and if that's how this app operates then I don't Want to do business where you're not guaranteed the money will not go to the right person. This was my 1st and last time, just horrible experience. Don't choose VENMO. Use something else. Not worth it. 1 star is too high.

Venmo has no live person customer service options. If you encounter problems using their service you are thrown into a dark and frustrating experience for a very long time. We linked our bank and attempted to send thousands of dollars for an Airbnb. The recipient could not receive it. Venmo cancelled the transaction. No funds left our bank. We de-linked our account and tried to close the Venmo account. It was frozen. We discovered Venmo had deposited thousands of dollars in our bank and wanted it back. When reactivated the bank link Venmo would not allow us to use it to pay them. And of course, you can’t call anyone.

I was scammed out of 700.00 by someone using fraudulent emails. Venmo does not secure against scams. And is not making situation right. I will never use them again. A company this large should protect against scammer.

I only use Venmo to pay people of work for me performing little jobs as handyman as an example or to repay one of my sons who may have done something for me. I have been getting declined on my payments. I have plenty of funds in my bank account and yet it's been over a week and my payment requests keep getting declined with no explanations. Venmo customer service is of no help. I have been getting the same answers from various agents telling me that due to security they cannot tell me what is the problem.

My account was frozen, I submitted my ID and bank statement. Still haven’t heard anything from them. I just need my money. Customer service sucks at this company!!! No reply for 2 days going on 3. Still no one can tell me how do I withdraw my money when my back account nor debit cards are being accepted. Freaking ridiculous!!!!

I had some friends that wanted to send me money via Venmo. I didn’t have an account but figured I could just open one up. I signed up and my account was immediately frozen. I couldn’t enter my bank account information, a debit card number, a credit card number, nothing. I emailed customer support and they told me due to “suspicious activity” (the account was just created!!!) I would need to send them a copy of my driver's license to verify that I was who I was. I HAVE NEVER HAD ANY ORGANIZATION ASK ME FOR A PICTURE OF MY DRIVER'S LISCENSE! There have ALWAYS been other ways to verify who I was. I do not feel comfortable sending them a copy of my license. I requested that they figure out another way to confirm my identity – i.e.: text me a digital code that I need to enter into my account, a secret password, an answer to a secret question. But No. They want a picture of my driver license!

Venmo is horrible. There was a possible hacking attack on my Venmo account and Venmo does not have anyone to contact. I was supposed to receive incoming funds and the funds never arrived from the third party. The third party informed me that my account appeared have been hacked.

Always an issue when I use my Venmo debit card, either get charged for in network atm and last night 10/28 went to use my card at an atm and it told me I could not get money out but still debited my account $100 and now I have to file a claim and hopefully they said they might be able to get my money back in 10+ days....Never use venmo debit cards. Noting but headaches.

I was sent $1000 from my roommate to pay for his half of the bills. I created a Venmo account to receive the payment since he’s out of town. I tried to make an instant deposit to my account and it was rejected so I tried adding my business debit card to receive the instant transfer and it was denied. I called Venmo to see what was the issue and the rep told me nothing is wrong try the 1-3 day bank transfer and I did. Two days later I receive an email saying my account was frozen. I called customer service and was told my money transfer wouldn’t affected since I initiated the transfer before the account was frozen and that an account specialist will reach out to me in 2-3 business days regarding why my account was frozen. I received an email Monday morning asking for my ID and bank statement. I sent my statement Monday. I received another email on Tuesday asking for the same info. I sent my statement again.

The call lines are not open on weekends and they take 24 hours to come back on email. Asked for my ID but didn't state it had to be US specific (i'm from the UK). I asked for my card to be unlocked and after 3/4 emails back and forth they sent me new logins.... which I didn't ask for. Then when I logged in, I couldn't unlock it anyway. Took the whole weekend from friday to monday to actually get the card unlocked. My phone was broke and it was a right pickle. Don't put your wages or leave significant money with this business as they don't care. When I asked for the complaint email address they said they said on my complaint.... "I hadn't written it." Just completely utterly dismissive and incompetent, it doesn't work being nice with them either. Also the call center isn't in America and I doubt their real names are Brendan and Jenny.

I have emailed this company several times with no response... just to get my new phone number updated so I can sign in. I have muddled my way several times just to get through their ridiculous automated service and get a live person, which seems next to impossible. Once you input all the "right" buttons to stay in their automated lineup without being disconnected or driven off by them telling you to visit their chat or website for further answers, you are placed in a queue where you are to hold on for no less than 10 minutes. And then just before your 10 minutes is up... another 10 minutes gets tacked on!

This is the most easiest way to send and receive money. I was able to connect all of my cards without any issues. And there aren’t any ridiculous fees that I need to pay either if I want my money immediately.

The app is very slow to load on old hardware. Verification feature that is now included is helpful when sending money to strangers. Also nice that it works with Splitwise. I use this most of the time when transferring money between friends.

Very pleased with Venmo for both in/out money transfer. We don’t use it a lot but when needed it’s worked without any problems. We have not used any other Venmo services such as their credit/debit card or banking.

I've never had any issues with Venmo. And I love that it is easy to receive money in seconds rather than in days. It's also easy to find friends/businesses with a qr code as well. It's never disappointed me.

Venmo set up easily and executed two transfers to my bank account to verify and validate the bidirectional connection. The SaaS is well done in my opinion, and safe to use. I also set up a debit card to receive Venmo payments.

I like Venmo because it is convenient, easy and allows me to keep track of transactions. I also, like the fact that I have a credit card with Venmo and can use that for transactions as well. I feel the fees are in line and comparable to other transfer services and we have a choice to wait for a no fee transfer or an immediate transfer for as mall fee. All money transfer services have a fee and I understand that however, I prefer Venmo and another reason is many of my clients have the Venmo App and it makes it much more simple when a quick service is needed.

This is the best thing since sliced bread. My grandkids are away at college and anytime they need money I can send it safely to them and they get it immediately. I don’t have to worry if they need something. Also at my age it stops me from having to run out and wire it to them, which I did in the past. This is so convenient. Sometimes too convenient if you know what I mean.

Venmo is quick and intuitive. They make it easy to transfer money between friends and businesses. I have found it easy to transfer money to my personal bank account in a reasonable amount of time if I want it fast on a small service charge that doesn't affect the principal of my cash availability. I really appreciate that they ask for confirmation when sending to new individuals compared to other apps that don't verify and take a long time to recover data.

They are easy to use but not as safe as Zelle. You should to sending money to people you know personally. The customer service is not very helpful but Once you are set up the ease with which you can transfer is great. I love it for my grandkids.

I find this service to very friendly to people who do not have a smart phone, their service is very easy to use, the quick delivery of funds is very satisfying. We have told all three of our daughters and they now use this service much more than I do. We all are very happy the way it works.

Hello, Venmo has became really convenient for me a customer for over a year, my children venmo me all the time with cash deposits. I am very pleased! Would always recommend! Happy to be a customer! Thanks!!

Very convenient and easy to use. I Feel that it is a safe service. I was very skeptical at first but now find it easy to transfer funds. I also use PayPal occasionally. I have never had any issues.

Excellent service with continuity. Quick turnaround from receiving to bank confirmation. Never a worry about being advised of receipt nor when transfer transpires. Doesn't matter how small the dollar value, nor the maximum amount allowed. Love that they require the notation as to purpose of transfer.

To simply change my phone number I couldn't update on app or website, I called and was told I had to submit 5 second video of myself AND a photo I.D. I never will do business with businesses that transfer calls OR make absurd rules.

I have been using Venmo for several years now. The entire process is very easy to send and receive money. Usually take a day or so to transfer money to my bank account once I receive it. Have used other services but Venmo is just better.

Venmo is wonderful for sending money to friends and family. I used to send checks and they would have to cash them or if I send cash sometimes they wouldn't receive it. It's an instant transfer and so easy to use. I just can't imagine how hard that was to fit to endure the kind childhood in it be so alone.

Got an email solicitation from PayPal to open a Venmo account and I'd get $10. But I never got the $10. I looked into the offer on the internet to see if it was a scam and turns out many others didn't get it, either. Not only that, but seems there are a lot of problems with funding and transfers, with bad customer service. So I never added funding info or used the account. I tried to close it but it said my account was frozen. I've spent so much time emailing and then an hour calling but they can't/won't help me. The support call center is just an answering service, basically. They can't do anything (and often don't respond to emails or send automated replies) and must send my problem to an "account specialist".

Horrible experience trying to access my Venmo accounts and transfer money into my checking account. There are no live personnel help. Funds can be trapped in Venmo for months. Expensive to use as a business. As soon as I finally get the last of my funds transferred out, I am terminating VENMO forever!

Venmo is pretty useless application. I could not transfer money from my bank to Venmo account due to this is additional service. I could not make payment with Bank transfer (listed in Venmo account) due to Venmo balance has a priority and you cannot use bank until you have money on Venmo balance. It even sounds ridiculous. I thought company wanted to make payments easy for people. Why do we need another pain in the **? Don't we have enough already? Easier to come back to checks then.

I made a purchase in early June 2021 and used Venmo to pay for the purchase. Mistake! I got ripped off (my fault). Sent an email to Venmo's customer support and was told there was nothing I could do. Fine. Gave them the name of the individual on Venmo linked to the fraud and nothing happened. Looked today and the account is STILL active! Their basic response was: "Venmo is designed for payments between friends and people who trust each other. Avoid payments to people you don't know, especially if it involves a sale for goods and services (like event tickets and Craigslist items). These payments are potentially high risk, and you could lose your money without getting what you paid for. Venmo does not offer buyer or seller protection." They were NOT lying! They offer NO protection! Don't use VENMO!! They offer NO protection and apparently don't care if their site is being used to move money for scams.

I used Venmo for at least 6 months. I was always sending money and there was never a fee for me. On the other end, to receive immediately, there's a stiff fee. When I had to start using my bank account to send funds directly, lost debit card, it went through half a dozen times, then started this "there was a problem with your payment. Try again later." I tried a million times over a 2 day period, same message. I contacted customer service in the chat link on the app. This method because it became apparent that a real person wasn't coming on the phone when I tried to call customer service.

My account has been locked for days with respect to a $16 transaction. I've contacted Venmo support four times for help. In addition to getting bounced around from agent to agent, each of the four times I've been given conflicting information and none of it has resolved the problem which seems like it should have a simple fix. I have enjoyed the convenience of using Venmo for several years but am now considering closing my account.

I placed an order with Amazon then cancel the order within 3 hours on the same day. Amazon never charged my card however Venmo still shows a pending charge. Now 48 hours later telling me I have to wait 7 days. How do you wait 7 days for something to pin that ain't never been charged? Now I can't even move forward and I can't do what I need to do. This horrible.

I was sent $600 via Venmo early in 2021. The first $500, $100 a month, went from my account to a stranger. Venmo's response after several complaints from me was that the company could find "no unauthorized activity" on my account. I would think $500 stolen from me would be an unauthorized activity. A Citi credit card's last four digits were listed on the five bad payments, but Venmo's people said the company had no idea where the money went. As an 80-year-old living on Social Security and a small pension, I need the money, but presumably Venmore needs it more!

Awful. They locked me out of my account for reporting a transaction as unauthorized when really, it was simply Uber charging me for something they later refunded. In the meantime I was on chat with support, here's how that went: First chat: "Sorry, another team handles that, I'll transfer you." Second chat: "Sorry, that's actually the account security team, and they only do emails. No one is there right now so they'll get back to you tomorrow."

Venmo decided to close my account as I have $350 in my account that they will not release. They said they can hold my money for $180 days. Never even heard of nothing like that. They say my account is closed but they won't let me have my money. I would not recommend Venmo to anybody.

I was trying to send money for a dining table but my transaction was being declined. First, it took 2 days to add the card to my account which required 2 separate calls to Customer Support and being on line for over an hour. My bank confirmed that there was no issues with my card on their end. Venmo customer support could not tell me why my transaction was being declined (they said they were not allowed to tell me). Every time they would just tell me to try again in a few hours. No luck 12 hours later. Save yourself the headache and use some other form of payment.

Venmo is trash. They locked my account for no reason. I have been trying for over a month of back and forth emails and calls and they are useless. They have a team that deals with locked accounts but I guess they are all just passing the issue off. Worst company I have ever dealt with.

My friend sent me $500 for some work I did for his company. He paid it through Venmo. What a nightmare to get it transferred to my Wells Fargo account. After numerous emails and a phone call--it is supposed to be solved. Next time I will insist on Zell--never Venmo!

I open an account in October with Venmo about to be a year. On July 2, 2021, I realize Venmo does not refund funds to cardholder's account. You have to create a ticket, dispute, or something to receive your refund. Unrealistic for customers having to go through such process with everything else going on in the world. Customer service tries to blame the merchant for the problem when clearly Venmo is pocketing cardholder's money. If you’re unaware of this process you will be out of your refund.

Please be very careful with this company. A user (Erica **) sent me $30 (with a note saying she wanted 1/2 a stash). She then sent another note asking for the money back. I googled this type of activity, and many sites warn against sending unknown users money back. I therefore declined to sent money back. Venmo then took the money from my account without my permission, and gave this user the $30. Please beware of this user (Erica **), and please avoid Venmo as they do not respect your privacy or their own company policies.

I wanted an “instant” transfer which was for some reason unavailable. Regular transactions take 1-3 business days if they are in by 7 pm, almost always hitting the account the following day. My transaction when in late on a Monday which means it wouldn’t post till Tuesday - that’s fine, nothing happened Wednesday, nothing happened Thursday and nothing happened Friday. What Venmo fails to mention is not only do they need to clear it but supposedly my bank needs to be involved. Most of you reading this are familiar with immediacy of these transactions— you’re not gonna get it from Venmo. All in all I will have waited at least 9 days for a $50 transfer - am I angry? You have no doubt.

I was sent money for my son's prescription and was told to download Venmo app because it was supposed to be a good app and money is sent quickly to your account. 150 bucks was sent through venmo but only 70 cents and 83 cents was deposited into my bank account!! What a crooked company!!

Three years ago, my wife and I decided to open a credit union account for our minor autistic son, to help teach him about money management, and to allow him to establish a relationship with a financial institution. It's also a good place to deposit checks that friends and family give him on various occasions. The account has basically sat dormant (credit unions are usually fine with this) over the years, and when my wife recently signed in to get things ready to transfer over to him when he turns 18, she found out that someone had attempted to use his account with Venmo, starting in March of this year. My wife and I are both security professionals and technical consultants, and were shocked to see the familiar verification deposits and withdrawals, and three deposits.

Scanned friends phone, wrong account with same first name came up, transferred $330.00 to wrong person, nothing they could do. Lucky person did not accept money but ended up having to close my account because customer service could not help with the problem. Now using Zelle available with checking accounts on mainstream banks for free. All transfer are instant with no fees

HORRIBLE HORRIBLE experience! DO NOT use! I sent funds to the wrong person and they want the address and phone number of the person I was supposed to send to...which I don’t have. They wont help me if I don’t have that information, nor will they help to reverse the payment that was sent to the wrong person. I don’t have the phone number of the other person or email address, just their Venmo username. Why do they need info on the person I was trying to send? What matters is the person the money was incorrectly sent. However it is their protocol. They told me they can’t help, So now I have lost my $50 and they won’t help. Poor customer experience and absolutely no support, 12 hour delays in response from support. Talk about stealing and a scam. Don’t use.

About a month ago, I created a Venmo account to sent money to a friend. That seemed to work okay. Yesterday that same friend sent me money for something else and I needed to add a bank account to retrieve that money. Venmo's website and App would not allow me to add a bank account. I tried from three different browsers and the App on three different devices. I get the same "Whoops! Something went wrong, try again." I called and emailed customer service and they could not help me resolve the issue. At this point I have money being held hostage by Venmo! EXTREMELY UPSET!

I tried to open a Venmo account but apparently someone else had opened one with my phone number already and they won't do anything to assist me. I've tried customer service numerous times and they say they need the person with that phone number to close the account, but I am the person with the phone number so of course it doesn't match the random person's bank account. I have tried to verify my number with them, but they are too incompetent to handle that function. Probably just as well since I see other bad reviews about them defrauding others of their money.

Do not use Venmo. Choose an app that actually offers you protection. They offer ZERO. I fell victim to a Venmo user that took me for $525. I was purchasing several items that I obviously never received. This same user has done this to multiple people and Venmo didn’t even close their page so I’m sure they will continue the scamming. Super disappointed that Venmo did nothing. Again choose another app to do business with. Do not use Venmo!

I received money legitimately and tried to transfer the funds into my bank and was told by Venmo it would be in my account on the 22nd. Yet now they decide to hold it longer claiming a 3rd party does the funds transfer. And of course I have to continue to wait on crooks to give me MY money.

A person I do not know and have never know was able to steal money from my checking account through Venmo. I have been on hold with customer service for over three hours because Venmo still has not resolved the issue. This is the worst customer service I have ever experienced.

Tried to get help making a payment from a well-funded bank account. Payment was declined but could not get answers as to why. I suspect it could’ve been due to an email change which I explained, or perhaps I made a request error. I never thought I would get answers such as, "We cannot tell you why your payment was declined. Try again." Which I did to no avail. Terrible chat service and by phone, got a similar non-answer by recorded message. A company has NO customer service if they can’t or won’t help with a problem. So I do not recommend Venmo. Chime or Skrill or any competitor should be used instead.

I have had my account for many years. My account was frozen without warning. Nobody would help when I called, chatted or emailed. They just kept telling me it was frozen and an account specialist is handling it and will get in touch with me. They asked for me to upload a copy of my DL. A month has gone by now and it's still frozen. I just received an email today stating they don't have any information on why or when it will be unfrozen. They also said THEY ARE KEEPING MY MONEY UNTIL FURTHER NOTICE!!!! I replied back to this email and am waiting. Such poor poor customer service and I can't believe they think it's ok to keep someone's money without a reason.

I my wife sent money to me and never received it. They said it under review. And it’s two weeks. They took my wife’s money and never returned it. They want receipt from me what the money is for. My wife sent money with a typo error and now it is under review. This money was hard earn by my wife. I had her pull everything out of account and transferred to her bank account will never use this company. User beware!!!