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Three years ago, my wife and I decided to open a credit union account for our minor autistic son, to help teach him about money management, and to allow him to establish a relationship with a financial institution. It's also a good place to deposit checks that friends and family give him on various occasions. The account has basically sat dormant (credit unions are usually fine with this) over the years, and when my wife recently signed in to get things ready to transfer over to him when he turns 18, she found out that someone had attempted to use his account with Venmo, starting in March of this year. My wife and I are both security professionals and technical consultants, and were shocked to see the familiar verification deposits and withdrawals, and three deposits.
After attempting to contact Venmo about the issue, we were directed to talk to our bank. Well, the bank account information is locked in a secure safe - no one but my wife has ever accessed the account - and none of us has interacted with Venmo. Likely? Someone flipped two digits when entering their account number, and the deposits started going into his account. But the question I keep asking Venmo is: why did you allow ANY interaction with m son's account without FIRST fully verifying the account is owned by the person who entered it into Venmo?
We shared a screenshot of the credit union account history with Venmo customer service, so they could see the partially redacted account number, and the verification deposits and withdrawals, and the deposit amounts, including all the transaction numbers. Venmo SHOULD have been able to see what the problem was, and corrected it, by removing my son's account number from the Venmo user's account. But they did not.
Venmo is likely violating banking laws by allowing someone to fraudulently (or accidentally?) interact with a bank account just by entering the wrong number (again, either intentionally or accidentally). This should never be allowed to happen. The credit union account is well-secured, has not been hacked, and all information is locked in a safe. We haven't written checks, or used the debit card. No possibility of a leak.
Why is Venmo so bad at customer service and security? Would absolutely give Venmo negative stars if I could. Venmo: get your act together. You've wasted a week of my family's time, cost us hundreds of dollars of lost opportunity, and now my son has to get a different account number, just because your security is so bad.
HORRIBLE HORRIBLE experience! DO NOT use! I sent funds to the wrong person and they want the address and phone number of the person I was supposed to send to...which I don’t have. They wont help me if I don’t have that information, nor will they help to reverse the payment that was sent to the wrong person. I don’t have the phone number of the other person or email address, just their Venmo username. Why do they need info on the person I was trying to send? What matters is the person the money was incorrectly sent. However it is their protocol. They told me they can’t help, So now I have lost my $50 and they won’t help. Poor customer experience and absolutely no support, 12 hour delays in response from support. Talk about stealing and a scam. Don’t use.
About a month ago, I created a Venmo account to sent money to a friend. That seemed to work okay. Yesterday that same friend sent me money for something else and I needed to add a bank account to retrieve that money. Venmo's website and App would not allow me to add a bank account. I tried from three different browsers and the App on three different devices. I get the same "Whoops! Something went wrong, try again." I called and emailed customer service and they could not help me resolve the issue. At this point I have money being held hostage by Venmo! EXTREMELY UPSET!
I tried to open a Venmo account but apparently someone else had opened one with my phone number already and they won't do anything to assist me. I've tried customer service numerous times and they say they need the person with that phone number to close the account, but I am the person with the phone number so of course it doesn't match the random person's bank account. I have tried to verify my number with them, but they are too incompetent to handle that function. Probably just as well since I see other bad reviews about them defrauding others of their money.
Do not use Venmo. Choose an app that actually offers you protection. They offer ZERO. I fell victim to a Venmo user that took me for $525. I was purchasing several items that I obviously never received. This same user has done this to multiple people and Venmo didn’t even close their page so I’m sure they will continue the scamming. Super disappointed that Venmo did nothing. Again choose another app to do business with. Do not use Venmo!
I received money legitimately and tried to transfer the funds into my bank and was told by Venmo it would be in my account on the 22nd. Yet now they decide to hold it longer claiming a 3rd party does the funds transfer. And of course I have to continue to wait on crooks to give me MY money.
A person I do not know and have never know was able to steal money from my checking account through Venmo. I have been on hold with customer service for over three hours because Venmo still has not resolved the issue. This is the worst customer service I have ever experienced.
Tried to get help making a payment from a well-funded bank account. Payment was declined but could not get answers as to why. I suspect it could’ve been due to an email change which I explained, or perhaps I made a request error. I never thought I would get answers such as, "We cannot tell you why your payment was declined. Try again." Which I did to no avail. Terrible chat service and by phone, got a similar non-answer by recorded message. A company has NO customer service if they can’t or won’t help with a problem. So I do not recommend Venmo. Chime or Skrill or any competitor should be used instead.
I have had my account for many years. My account was frozen without warning. Nobody would help when I called, chatted or emailed. They just kept telling me it was frozen and an account specialist is handling it and will get in touch with me. They asked for me to upload a copy of my DL. A month has gone by now and it's still frozen. I just received an email today stating they don't have any information on why or when it will be unfrozen. They also said THEY ARE KEEPING MY MONEY UNTIL FURTHER NOTICE!!!! I replied back to this email and am waiting. Such poor poor customer service and I can't believe they think it's ok to keep someone's money without a reason.
I my wife sent money to me and never received it. They said it under review. And it’s two weeks. They took my wife’s money and never returned it. They want receipt from me what the money is for. My wife sent money with a typo error and now it is under review. This money was hard earn by my wife. I had her pull everything out of account and transferred to her bank account will never use this company. User beware!!!
I have to write this to warn other users of Venmo that this company has zero fraud protection and what you see in their policies on website is just for show. Venmo does not resolve any fraud, so you will have to work with your bank or a lawyer to get your stolen money.
In January 2020 my Venmo account was hacked with absolute no participation from me (unlike usual scams that require some sort of pin verification or other mistake on the account owner side, I work in IT, so I wouldn't fall for those). Someone just got access to my account, changed attached phone number (I did not get any notification on email or phone about any of the changes or suspicious logins from another state), and four outgoing transactions totaling about $5k appeared on my account. I only learned about that when I tried to access my account from my phone and was not able to.
When I reset my password and saw all the changes and transactions I was shocked that Venmo allowed all this and did not send any alerts. I contacted Venmo support and they said "we did not locate evidence of unauthorized access to your Venmo account". Seriously? The account was accessed from a different state, changed the phone number on account, there are four ~$1000 transactions to random users, and all that did not look like fraud to them. Even worse, they said that my actions violated their user agreement, did not say exactly how (it's their policy not to tell you), and permanently deactivated my account. The only thing I did was submitted a claim, apparently that is a violation for them.
So, pretty much their lack of security allows hackers to access users' accounts even without social engineering, and their internal policies direct their support to just close the accounts of users who had been scammed telling them that they are in violation of something, and those same policies say NOT to give any explanation.
I was able to get my money back through my bank, they have a team of lawyers, and they were absolutely not surprised to hear about my case, apparently dealing with Venmo fraud is a routine for them. I hope the authorities eventually make venmo pay for their practices. Venmo should be accountable for misleading users and encouraging fraud like that. Attaching screenshots of standard "no evidence" and "it's your fault" response I got.
Tried to do an instant transfer and they gave no reason as to why and basically cut the conversation short. I have done everything correct. I won't be using Venmo in the future. There are much better services out there like Zelle.
Opened account to transfer 4 days ago... funds have not been received... Perhaps next week... I have NO idea why people would use this product. I certainly will never use or recommend this service. Customer service is hollow with no explanation given other than it "might" have been flagged or "may" be under review... My one star was generous!!!
I make a mistake and pay the wrong person and when I ask for my money back Venmo said for me to contact the customer, who refuse to give me my money back, and Venmo refuse to help. So I contact my bank and they were able to stop payment. Now Venmo has my account frozen and they will not help or look into the matter.
I have used this app and I must say it is quite disappointing... I mean it does what it is purported to do but the Product Manager or the CEO should get their ** kicked... The user interface not only is poor: it doesn't follow any logical process or sequence of steps. The UX puts to the fore information that I couldn't care less such as *So and so* paid *so and so* *such and such amount* and received *2 hearts*, WHAT DO I CARE??? Are people's life so miserable that they need this stuff? Then, you can't attach a picture of a receipt to a payment request, what??? So my question to the top management of Venmo is: How did you get to these positions of leadership with such a sloppy eye on customer experience??
This is a horrible app, a horrible company with terrible customer service. Every time I try to do and instant transfer to my bank I end up waiting 3 days for it to show up. There is no instant transfer option though if you look it up on help page it says there is. Customer service says they can't cancel the transfer. Your money is sitting somewhere in limbo because your bank doesn't even know it's coming And they can't cancel it either. I can't express how awful their app is. But I can highly recommend Zelle which gets me my money no more than 10 minutes after it's sent to me from the individual. NO middle man, it goes straight from bank to bank with just a name and phone number. All that has to happen is that sender and receiver both register with Zelle.
They froze my account and when I asked them about the reason they told me they cannot provide any reason! The same thing happened to many of my friends. I just searched their hashtag on Twitter and was shocked by what I saw!
Venmo gives zero effort to help people scammed by other users. They are allowing other users to steal without any remorse for the complainant or reconciliation of the situation. They would rather be hands off than provide the proper customer service for their clients. Wouldn’t recommend until policies are changed.
On August 2020,Venmo deactivated my Account and was holding funds I received via Direct Deposit. My Account was deactivated after being frozen for and now they say they will be holding funds for up to 180 days and I did raised this complaint on BBB and I agreed to wait for the 180 days hold period. On 02/03/2021 my 180 days hold period was over, but venmo support doesn't answer my emails and also they restricted logins for my account. Venmo support agent Ethan G. has replied me that "my funds will not be returned and any further emails or inquiries from me will be ignored". Then Venmo has stopped replying to any of my emails or ticket inquiry after their agent Ethan G. threatened me that my inquiries or emails will not be answered. I have sent more than 20 emails and submitted 3 support tickets. Venmo is holding $7970 of my funds.
I decided to try Venmo App to make a payment which went well. Tried a second small payment however after speaking with paid individual we decided I pay via cash. So I cancelled the payment. A few days later I decided to make a larger payment of 1400.00 to someone. Well unbeknownst to me Venmo froze my account shortly after I added the 1400.00 to my account because I cancelled the previous transaction. added to my account approx. Jan 6th. They asked for DL and bank statement which I forwarded via email. It is now February 15, 2021 and I'm still getting the run-around about releasing my 1400.00. CAUTION: Use Venmo with great caution and try to only use for small amounts. They will freeze your account and try to keep or refuse to give back your money. I need my money sooo badly. I've pleaded with them to give me my money and still have not received.
My identity was compromised last October. 7 fraudulent charges were made on my Venmo account in 5 mins to a vendor that doesn't exist on the internet and I've never heard of. The 7 transactions were for 20 dollars apiece all made in the same 5 mins. My phone binged 7 times to let me know I was making purchases in California and I live in DC, so I reported it immediately. Reported my venmo card or account as compromised. I got a new card and new account number set up and Venmo issued me temporary credit to cover the funds that were stolen.
Then 2 months later I got an email saying an investigation was done and that out of the 7 transactions, 3 were fraudulent. but 4 of them were authorized. So they will take the temporary credits they issued back. When I asked about the investigation they were rude, ugly, short, coy, and downright deceptive. They lied to me, ran me around, and just stopped responding. They never answered my question.
My question is just common sense. They investigated 7 transactions. All exactly the same. Same time. Same place. Same merchant, same fraudulent report. But the body that did the investigation ruled 2 different ways on the exact same thing. And when I emailed and called and asked how that is, they were coy, rude, short, and dismissive like I didn't have clue. I even told them, "If you explain this to me at all, I'll give you the money back and keep being a user." I use Venmo a lot, like a lot. I like the service. The 100 or so dollars is not the end of the world to me, but it's the common sense of the thing and the way I've been treated and handled when asking simple questions. They basically told me to go fly a kite. They don't have to explain anything. They don't want to and demanded I make funds available to them to recover the temporary credits they issued.
It's a hundred dollars in the balance, that's what this is over. I use this service daily, tons of movement on my account, I have a venmo card and use it at the store all the time, I really enjoy the service. But since they won't respond to me, there are plenty of other services just like them that I'll give my business too. This company doesn't give 2 cents about its users. It's shady, dishonest, and openly rude. That's my experience with them at least. My warning is don't be surprised if they steal from you. Because they want to, and will every opportunity they have.
Bought an item and they sent me this as help. Contact local authorities for help with mediation. Really this is ridiculous. If you buy and sell online it better be between sisters and brother, mom, dad.
I signed up for Venmo 3 months ago and made several transaction with no problems. Then on 1/16/2021 I took a payment of $120.00 only to find out that Venmo froze my account with no explanation. At the current time they have no phone support. Only email. I've been told repeatedly that they are not required to give me a reason and that they will hold my money for 180 days. When I complained about holding on to my money they deleted my account altogether. Again with no explanation. I also use Zelle and Cash App and have never had a problem or been treated like this. As a small business owner I understand the importance of good customer service and Venmo really drops the ball on this point. I recommend using another payment app. Any other payment app other than Venmo.
I wanted to love this card but there are some significant drawbacks that I wish I had known before getting it.
2. After making a payment it takes several days for available credit to be updated.
3. Account info is only available via the Venmo app. There is no website.
4. Because of #3, the account isn't supported by any financial apps (Mint, Quicken, Truebill, etc) regardless of which data provider is used for syncing accounts (Plaid, Finicity, etc.)
5. Apparently, there is a $10,000 cap on rewards for the 3% and 2% categories combined. Anything spent after $10,000 only gets 1% cashback.
If you don't care about any of those things then this card might be great for you. I've had no problems with the card and the experience has been good otherwise.
I have received money easily but can't pay anyone. I clearly have plenty of money in my account and it says I have insufficient funds. I messed with it for a while but with other easy, foolproof methods like PayPal and Zelle, I'm not using Venmo anymore.
I have made multiple attempts to contact customer service. They eventually respond via email but they do not actually read your complaint. Any hopes of a real person calling are zero. They offer canned responses but never get to the actual issue. God forbid there is an issue with a transfer, they assure you some assistance within 24 hours. They are handling your money transfers, that is unacceptable. They locked me out. I reported it and their answer, log on to get help. So bad, there are better options. Save yourself the agonizing frustration.
Venmo froze my account for NO reason and stole $200 from me. They never gave me any explanation for what they did. I hate Venmo and will never recommend Venmo to anyone else. I like using Cash App and Paypal. They are safer than Venmo.
I requested money from someone through the Venmo app and received an email saying that I had actually paid the person. I contacted Venmo customer service where I was told that the only way to have the funds transferred back to my account was to have the other party email Venmo Support with a refund request. The person so and Venmo won't return the money to my account. It turns out that the person I sent money to owed Venmo money, and he forwarded me an email Venmo sent him saying that money went towards his debt so it can't be returned.
Venmo not only ignored their own policy, but transferred the debt of another person to my account. I looked into how my request could've gone through as a payment and when retracing my steps on a friend's account, I found a really big issue with the design of the app. If you don't leave a comment when making a transaction, a pop-up up box comes up telling you to do so. The ok button in this box is directly over the Pay button. In explaining this to others many have cancelled both their Venmo and PayPal accounts. I do not have confidence that Venmo is a safe or credible company to trust money with, and it seems like I am not alone.
I was talked into this app by landlord as that is her preferred method of payment. All was fine until after a big money transfer I decided to apply for their debit card so in the future I wouldn't have to wait 3 days for a transfer. Well I must have typed something in wrong because they flagged my account and froze it. So I called customer service. Well they are closed. So I got on chat with someone who said to email them because chat can't help.
3 weeks, 12 emails and 5 chat sessions later I am no closer to getting this resolved than I was on the first day. One of the chat girls said they needed verification and I should send my driver license and social security card. And bills with my address. I refused my social card but sent license. Now worried they can steal my identity. Because since there don't seem to be any real people there god knows who has my info. I keep getting the same stock email from them saying an account specialist will contact me within 2 business days. And then I get another of the same email directing me to read trouble shooting paragraphs. This is a horrible company. They are supposedly owned by PayPal who I have had a 15 year account with. It's absolutely nuts! And I can't even figure out how to close my account.
Frauded after being a customer for several years, and then dispute was denied. My Venmo card was used after I visited a gas station. I placed a claim after dealing with the headache of customer service (including them adding in a charge into the claim after I mentioned was mine several times). Apparently my claims were denied over a month after submission. This was mainly due to the card being close to the address on file, and Venmo thinking the card was in my possession.
I originally thought the card was in my possession as I have a card that looks just like it. I realized that the card was not in my possession. Additionally, because the fraud happened close to my home - they listed that as one of the reasons my dispute was denied. That makes absolutely no sense. I need these reviewed again as I WILL NOT be paying for someone else's transactions. You've also literally done no investigation as to why there are charges at places I do not and have never visited (the largest amount coming from a barber shop for men that I DO NOT USE as I am a woman). You also didn't follow up with the merchant to see if they could look into camera's etc to see how this was happening. This was a very low level investigation and as a customer, I do not appreciate that. I went to the BBB and the company again denied my dispute. What a ridiculous company. Police report to follow for a real investigation.
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