Venmo Reviews

I'd give them a zero if I could!! DON'T ever use Venmo!! Be prepared to lose money!! They transferred money from MY Venmo acct to a WRONG acct at my bank, yet they did NOTHING to get my money back!! My bank can't do anything because it wasn't their fault.... It was VENMO's!!! They have denied my multiple disputes and won't even return emails any longer!! I have proof from my bank that it went into a wrong account, but Venmo won't do anything!!

Not able to send money for 5 days now. This has never happened before and I'm sending about the same amount as always each 3 months. Venmo has become a nightmare for thousands of users. Now I'm forced to FedEx a check which will take even more time to clear unless I pay for a cashier's check as well. No doubt there is an increasing amount of fraud on cash app use so security measures have become much more stringent causing legitimate transactions to be blocked. Absolute hassle. A GOOD company would have the people and/or systems in place to clear any temporarily borrowed transaction to go through within 24 hours.

Absolutely horrible service, they block transactions for no reason and don't contact you to let you know why they are blocking the transaction or to verify that the attempted transaction is valid, and it's impossible to contact customer support because when you do eventually get sent to a "live agent" all you get is a busy tone.

Venmo is a joke of a company and a card to avoid using at all costs. I have an ongoing dispute with them about a product not only did not I not order but was charged on my Venmo card for but I also never receive the product from the vendor. When I advised Venmo of this they keep denying my claim and we keep going round and round. Even the vendor admits to me that the product was lost and Venmo was given this information they won't refund the amount I paid for the item. They take no responsibility for anything except charging you a fee to quote unquote handle your money. Don't even get me started with their customer service which is unprofessional, inexperienced and unknowledge.

Customer service representatives are rude!!!! Called with an issue and a rep named Sed was extremely ignorant! Did not give me any answers at all. Was very unpleasant to talk to and would definitely not suggest this app because of that.

I wanted to put some money on Venmo and accidentally chose the payment to come out of my bank 3-5 days later. My issue is they took money out already and it's not showing in my Venmo acct. What makes people think it's okay to take my money right then and there and make me wait to get it!? If it was me I would have a one star rating too. When instant transfers are a thing.

I can’t understand why so many people are using Venmo. It is impossible to find help when something goes wrong. I would rather keep printing invoices and mailing checks than ever use Venmo again. I have been trying to get someone to cancel my account for 4 days. Right now it feels like I am stuck in hotel California. You can only check, but you can never leave… Just awful.

Am now 1 week plus trying to transfer $350 to my bank account that was sent. Account frozen on first attempt, now into 5 emails and 7 days trying to resolve. Sent my driver's license by scan, wait several days to find out not good, they need a photo. Also received email admitting they received my upload but deleted it due to some internal policy. New requirement that bank statement needed additionally. No help at Tel# 855-812-4430, rep told me "no escalation path," just keep reading emails. The worst online business ever... Slow, Byzantine, no live help... basically thieves that hold your $ as long as possible.

If you want to get a migraine headache try to get a live person on Venmo - I did after being transferred 3 times and got someone overseas who I could not hear. On the site I mention a contact form but try and get one. The worst.

Impossible company to work with. Want to add money to Venmo so you can pay people? Nope. I have a verified account that's funded over $10k at Venmo but it continually gets flagged and no one can manually override the hold. They just tell me to wait 72 hours and it'll be ok. That just isn't true. Now some bills are late because I can't pay via Venmo.

By googling (first option before ever calling customer service) I found that Venmo can now allow scheduled payments- since October 2024. However I could not locate anything onscreen with Venmo that permitted this. I called support, went through the process twice including re-installing the app and nothing. I was then told before escalating that I would have to have the latest IOS. That version 18.2 allows apple AI to be installed. I explained that I did not want artificial intelligence on my device that would allow Apple to be even more intrusive and enable the spread of more disinformation.

Venmo denied transaction, even though there was money in my account. I called my bank and they said it was the denial was on Venmo's side. I called customer service, waited a half hour on hold and was rudely told it was the bank's issue. Called the bank, same response. Called venmo and they said it was their algorithm. 5 days late and 4 more exhausting phone calls and they said they can't fix it. After asking for managers of managers, the customer service supervisor yelled and hung up on me. Needless to say, nothing is resolved. Bottom line is that they can't fix it. Ridiculous!

I received an email saying that my account was resolved after sending my driver's license. Within 2 minutes I received a email saying that my account is suspended. This is a very unprofessional company.

For a company that's in business of exchanging monies, their customer service is terrible or I should say non-existent. It's unacceptable that you cannot speak with customer service nor support and are instructed to visit their website for trouble resolution and then the call disconnects. The website does not cover every encountered issue and is of no value in my situation. I have been unable to access my account and am provided a strange error message that does not indicate if the access issue is intentional or technical in nature. I will keep trying and once I finally gain access, I will close the account. I no longer have trust in this company and do NOT want them having access to my bank account.

Venmo is keeping my money for no reason, has my account locked and will not let me transfer funds to my bank account. They say it could take up 180 days for something to clear. There is nothing to clear. All I want to do is transfer my money to my bank account and they will not let me do it. They are holding my money hostage for no apparent reason since I violated some agreement which is false. I did not violate any agreement. They're doing this to several people. I file a complaint with a better Business bureau and waiting to hear back now. They are the worst app to use. Please use caution when using this app. They will take your money and hold it hostage.

Do not use Venmo!!! I opened an account today so someone could send me money. I then linked my bank account and debit card to my account so I could transfer the money. Now Venmo had frozen my account "because of suspicious activity". The only thing that was done on the account is I tried to transfer the money to MY bank account. They even verified the account through Plaid. How is this suspicious activity? They now tell me they have 3-5 business days to review it. It is December 18. I am just trying to have Christmas. HOW CAN THEY LEGALLY DO THIS???? Don't give them the chance to do this with your money.

Horrible company to deal with. They place a hold on money for a month for no reason what so ever. Piss poor customer service as well. Placed a 21 day hold on my $200 transaction that was needed urgently for a bill and would not let me reverse it, so basically they are holding my money hostage for 21 days for no reason except so that they can use my money for themselves. Strongly recommend Cash App over Venmo as they don’t place holds and let you access your funds immediately. Do Not Use Venmo they are a scam!!!!

Venmo has allowed another Venmo user to scam and fraud me out of additional money. I provided proof to Venmo that I had only agreed to a $260 payment to a contractor for service, and the contractor charged me $565. That is $265 more than the agreed amount. I reported this to Venmo the same day, and Venmo has failed to address my concern. Venmo is a scam and allows its customers to commit fraudulent transactions.

As soon as Venmo releases the hold on my money, I'm deleting the account. A lady paid me for labor and asked me to use Venmo. I set up an account for personal use, but the money, which I need, has been on hold for 15 days and can't get a hold of anyone to help release in it before the 21-day holding period.

Venmo can be a good resource, BUT if you have an issue, and in my case funds were accidentally sent to the wrong recipient, their customer service absolutely sucks! It's impossible to speak with an actual representative to get any help. Not only that, I put in the last four digits of the phone number of the seller, and it was accepted! Not only that, the seller had a very unusual last name! Needless to say, I have probably lost $135.00. I will not use Venmo in the future ever again. Too risky.

Started off OK, created account and added my debit card. But then it didn't have the "add money" option on the "me" tab, so I couldn't add funds. There are articles but no human help, and the automated assistant is like a broken record with same non-functional suggestion. Called for support and after wrestling with that BOT finally connected me to a human, but he didn't speak understandable English and he just hung up on me. I wouldn't use this app again if they begged me.

What a horrible service. After some difficulty I set up my Venmo account and jumped through the hoops to link my bank account. Tried to find how to move money into my Venmo account to pay a vendor who requested payment using this platform. Couldn't figure it out. Customer support is limited to a FAQ section and a Virtual Assistant that confessed it was still learning. The customer support number plays a message but doesn't have an actual person to walk you through a process. I gave up, closed the account, and wrote a check. Unless you're tech savvy or think platforms like this are really cool, stay away from Venmo.

I had enjoyed my first experience with Venmo but, now they dry out funds being transferred. I’m five or more days for a transfer. I pay their fees and don’t feel they need to hold my money for extended periods so they can soak up interest funds. This is disappointing! If they want more money just charge more, don’t hold my money from me. I need to run a business and can’t do that if you’re hoarding funds so you can make money off money that is mine. Another disgusting big business move.

Venmo Security blocked my payment. It locked my account to making any payments. All of their online help does nothing to help. After spending 4 hours on 2 different calls to Venmo (after not being given an option to talk to anyone (so I had to hit 0 8-9 times to break through their phone system). The first call they told me to input a debit card and the transactions would go smoother....did not work. I called back 2 days later and the foreign national told me that I should try some other payment service as there was no fix for a blocked payment and account. SERIOUSLY. Stay away from Venmo!

This company is fraudulent, scammy and if you have an issue, you will just be gaslighted or dismissed- sent canned responses by customer service reps who clearly don't grasp the English language. Venmo's "rules" are forever changing and there are constant issues and & problems almost every time I use this platform, despite having verified my identity to them NUMEROUS times. Yep, sending your ID and verifying your information once isn't enough for these idiots, you will have to do it numerous times. This company is just a complete SHAM.

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You will be fine with Venmo if you never have need for customer support. I inadvertently, during Hurricane Helene, authorized a $2,500 payment transaction my daughter, thinking it would be going to her checking account. Instead it went to a credit card that was long closed. The only way to cancel the transaction was for my daughter to deny it. The only problem was Venmo would no longer allow her to do that because she needed a new phone number. She has had the same number for 20+ years! Sound like a Catch 22? My $2,500 disappeared! Still trying to reach a live Venmo agent.

Venmo is beyond unprofessional. They let someone connect their account to my Venmo and clean my account, not once but twice and telling me that it's nothing they can do about the situation because I'm so called no longer a member. Regardless if you just closed my account or not just like a dispute was filed the first time it should have been done the second time. If you're the 1 that wants to hold my money for 180 days then receive a complaint from the BBB and then release it out the blue 2 days later after responding to my complaint saying I won't receive my money until march 2025 this is ridiculous. This isn't little money. This is 7,200 dollars we're talking about. Someone help me get my money from these scamming people.

I put Venmo on my computer and put the app on my iPhone. I went through the whole process of linking a bank account. In fact, I actually sent a family member $100 to test of to worked, and it did. Then the next day I got a notice saying Venmo was unable to put in the two deposits that they do to verify the account, or at least I guess that is why they do it. They said I could no longer use Venmo until I updated my bank information. I checked my bank information and everything is correct. Then I had to change my password even though I had logged in more than once with the password they now said was incorrect. I changed the password and I could log in. I do not understand what is going on. All information is correct. I have spent a great deal of time for two days trying to speak to someone to no avail. That is a seriously ridiculous way to run a business.

I have had a nightmare for a week trying to get my 380.00$ from Venmo. I did everything including verification of ID twice. This was sent to me for airfare. I do not recommend Venmo, they could not even give me a reason why it won't let me transfer to another Venmo user, nor transfer to one of my 3 accounts, nor accept payments for purchase. Crazy nightmare.

I've always used Venmo with no problems, until recently. It keeps declining my payment even though there is nothing wrong with my account. I've checked with my bank and have tried several different payment methods, but they all keep failing. Then we tried the same payment method in my husband's Venmo account, and it worked... So I'm trying to figure out what's wrong with my account, but the customer service phone number and chat are just a circular menu of preset options - - there's no way to talk to a live person. Very frustrating!

My niece sent me some money to the correct email address and Venmo never delivered. I can't get anyone to address this. Venmo keeps telling me it's pending except that there is nothing in pending transactions. I've contacted Venmo 8 times with no resolution. Venmo stole my money.

This app is complete garbage. If you need to have your money available this is not the app for you. They will randomly lock your account and tell you 3 to 5 working days before they will release it. No warnings, no reasons, just locked out and deal with it. A coffee can is a better place to keep your money.

These people are a rip off. Refuse to release my money and then they lock the damn account. I am pissed! Beware. Do not use these crooks. Then it's hard to talk to someone with sense! I will not recommend to a dog.

It's kind of funny, I wanted to write a VENMO review. Only to find out they have 1.3 rating. I've had an account for years. Rarely use it. Bought something on eBay (rarely use) and decided since I had an account with Venmo, I would use it. Got redirected to Venmo to verify. Venmo required a "back-up" credit card. Entered. Went back to eBay. Completed purchase. Checked Venmo. Saw transaction but noticed balance was still same. Check BACK-UP card and realized it was charged. At first their customer service tried to blame eBay but I wasn't stupid enough for that. Then they claimed that I selected the BACK-UP method as the preferred payment for eBay. Also not true but they claim that what their system said. They would not just reverse the charge on Amex and take from account so I closed. Pathetic. Why would anyone pay thru Venmo to have their credit card charged.

Charges way too much to transfer money. They took my transfer from my bank on a Saturday, one day after I submitted the transfer, and now here we a week later I still am waiting for my money to show up on my Venmo card. How in the hell do you take and hold my money for a week. That is ridiculous. This will be the second time I cancel this Venmo account. I will never use them again. CASHAPP IS THE BEST.

Would not allow access to money. That is not their money. Won’t even allow you to close account and transfer money out. Customer service is rude. Awful company. Awful business layout. Do not get an account.

My experience with Venmo are bad. I filed a dispute with Venmo to get money back because seller did not ship my purchase, Venmo decline me and still not give me my money back even I send proof of seller said Venmo never give them the $450. I contact Venmo multiple times. Start think Venmo is keep the money. I’m going to take Venmo to small claim. I did got purchase protection with Venmo. don’t recommend venmo as business.

I had another account for less than 3 months and closed it with the same experience. They kept asking for my id, which I provided over 5 times. Both my bank and debit card are verified are on the account and was transferred on there fine before when all of the sudden frozen! I called, need id, gave it 4-7 days over 10 dollars. After 4 times I closed it. Gave it times opened another account. First transaction again right away same thing. I so done with this platform. I asked them why the bullying over less that 200 on both accounts?

Forgot to add the tip amount for a transaction before I transferred funds. Went overdrawn by $2. I immediately paid it when I realized what I did. They still froze my account for a week. Zelle it is then. Not gonna wait a week to use my account because I'm apparently in time out and need to be punished for going over $2... that I paid....immediately.

Do not use, I have $1000 in my Venmo account and they are refusing to transfer any of it back to me. They told me to transfer it to someone else and have them cash it out for me. Their system has flagged my account and therefore will not transfer my money to my bank account. I am trying to get my truck from auto shop which charges $300 a day. The vehicle sits there and is not picked up and they don't care. Even though I have the money in my Venmo account they feel they are not responsible for the fee since their system won't give me my money. They are earning interest off my money costing me $300 a day for refusing to transfer my money.

Locked me out of the app due to my new device that they won't verify unless it's through text of a number that I no longer have with chat and customer service sending these automated steps non ever giving me the option to change my number, continuously trying to send it to a non working number via text all because I refuse to connect my bank card to their trash app! CS sends an email help setup which requires me to upload a photo ID and she actually requested a pic of me holding my ID along with that! No! You can't even check your balance if you're locked out of the app by calling the 866 number cause it doesn't tell you! Chat is completely useless. It's an automated bot that's not a chat if it's not an actual person. I'm chopping this card up. They are ridiculous & I'm disgusted with Venmo!

My son asked me to pay his rent through Venmo. I paid the wrong person. I freaked and called Venmo. The rep was patient, helpful and understanding. The mistake was obvious and we had the entire $500 refunded to us inside of 3 hours. So incredibly grateful. Thank you, Venmo!

Horrible company. They acknowledge it was fraud but because our bank correctly advised us to have them stop the payment, Venmo paid it anyway and now insists we owe them them money they acknowledge was fraud. Do not use them.

Don’t use them. They steal your money and don’t care. I’ve spoken to 4 people and it took them over an hour to understand me after I repeated them what was going on over and over. They owe me $300 that they screwed up on and I won’t get it until 10 days and need the money for food. Very upsetting.

I spoke to Venmo over 10 times for over 3 months. They sent over $5000.00 to an expired/deleted credit card at my bank, even when I could see that they had my current checking account. They repeatedly blamed my bank and refused to investigate further.

I just spent an hour of my life trying to get a simple answer to a simple question about Venmo's website (how can I access my Venmo statements from previous years?). Their HELP information on the website says that you can access up to 3 years of statements on the website, but in actuality you can only access the previous year. I called the helpline (855-812-4430), that says you can speak to a representative between 8am and 8pm however that phone tree only has recorded information - there is no way to get to a live person on that line. I then went to the HELP tab on the Venmo app on my phone and was able to connect with an (apparently) live person, who I spent 25 minutes texting with.

Venmo is an untrustworthy service to use. I called in for help making a payment to merchant and through the steps that the associate provided (adding funds in increments of 200$ or less until I reached 4,000). I told the associate that this would freeze my account because of too many ACH transactions. The associate then said “Well, do you want your money or not?” I then requested to speak to a supervisor, and while I was on hold, I received a notification that my account was frozen due to the transactions the associate was telling me to make.

Your money is not safe with Venmo, I was using Venmo to receive money from tenant renting from me, tenant abruptly decided the last week of the month to move out, asking for that months rent back of course I told him no the end of the month was only days away, well apparently if someone that sent you money tells Venmo they did not send that money, Venmo will just take that money out of your account and give it back to the sender.

Use Venmo if you want your account suspended for no reason or at least none they gave me. If you want your money held hostage. 3 days so far I can't get access to my own money. Meaning can't get gas, can't get food or anything else. Free my account and my money.

I bought Bitcoin to send to my husband for his birthday and they refused me sending it. So I sold it and that cost me $9 and now they closed my account and are holding my money for no reason. I will never use them again. I'm on a fixed income and they're holding $190 of my money and won't let me transfer it even though the acct is closed by them.

I just signed up and was told there were no fees for personal transactions. My friend just sent me $205 for a birthday present, and I was charged a fee. She couldn't believe it because she's the one that told me to sign up. So, she sent me another $20 and said it was "personal," instead of a gift, and they still charged a fee as if it were for receiving goods and services.

New account established, Visa+ setup to enable free transfer from Venmo to Paypal - A friend sent me money, upon initiating a transfer from VENMO to PAYPAL the account has been frozen and now my money is being held hostage. Customer support is filled with a bunch of incompetent fools who act a first line defense shield for the people who can actually do anything. I have submitted my ID 3 times and nothing. Lucky for me it is a small amount because the service is unreliable at best. No one can even tell me why the account has been frozen - all they say is that they will put a note in the system for resolution. Run away from VENMO as fast as you can.

They are really not good. They will try anything to keep your money..I know my username and password and they locked me out and stole my money... Don't use... I've tried to talk to them and they want you to do way too many things to verify your identity when there shouldn't be this anyway I know my username and password. Man what a joke...

I was having difficulty transferring money from my checking account to Venmo using my PC. There is no obvious way to do this on the home page, and the help section and chat were totally useless, referring to a "Me" tab that does not seem to exist. I tried calling the phone number I eventually found, with a great deal of difficulty, and it gave only automated responses. Couldn't get to a live person. I give up and will no longer use Venmo.

They froze my account for nothing. Sent me an email to verify my identity then proceeded to say it’ll take up till 10 days to gain access to my funds. Couldn’t give a reason behind the freezing of my account.

Horrible. Lost $100. They will not support. They support scammers and take no responsibility for their services of a billion $ co. They suck. They are non supportive of their legitimate customers. Why use this service if you are not protected? They are just as bad as the scammers they protect.

I hate your company. Your app is hard to navigate and complicit with fraudsters. Your company just created another way for people to be ripped off. I will never use your dis-service again. Deactivate my account on your end since it was reactivated on your end to "help me" recover the $100.00 that was stolen.

I was new to Venmo about 5 months ago.. I did not use it much for about 3 months but then had 1000 sent me. So instead of verifying my account from the beginning or when the card was empty they froze my account for no reason I could figure out. Could not get to my money for almost a week while they did who knows what. It takes 30 sec to look at an I'd but they take a week... what a disaster. Stuck with no money. They finally unlocked after a week but then looked it again after I went to gas station and Harris Teeter. Took another week to get it unlocked again. Will never use venmo again ever.

Terrible experience. They failed to post a transaction for about a week and ended up sending my bank account to negative 100 the day I had to pay rent and support is completely useless, they'll just hang up on you if they can't figure out the problem.

VENMO will steal your money when you need it the most. They will hold your money for 21 days. Do not make large payments to them unless it is to close your account. They are terrible. Better yet try another credit card company. They are worse than ATT at customer service.

The worst customer service in the world. You can use their help messenger that is just a robot and will tell you the same stupid answers that don't help. I can't change my email address to one I still have access to to verify my device. It just tells me I have to log into my account to change my password.. so I try calling. I guess there is nobody that actually works at Venmo, just robots that tell you the same stupid answers as online. So I guess I won't be using venmo.

Your website and app right now doesn't have any options for making a credit card payment. The app will force you to apply for a teen mastercard and the website doesn't even have an option. The two phone numbers will force to make a million prompts and options w/o communicating with a human being. Your chat doesn't work. I had to call citibank directly to make payment. You guys are a global company without any customer service whatsoever.

My Venmo account where my clients paid their rent to me via online because I travel a lot was apparently still frozen and canceled and never resolved. The last I had been on Venmo was in 2021 for email **. I was in the process of transferring my money to my bank from my customers and they stopped it and kept all my money and never got the issue resolved. I did experience a identity theft issue and it was notified to the Federal Trade Commission and Consumers Affairs and IC3 and Social Security Administration.

I spent three days, and got ghosted by three different live agents to find out what the error message in my account is, just to have no answers, and still feeling unsafe sending or receiving money as a result. Super unhelpful. It was as if as soon as I mentioned that I was frustrated, they closed the ticket. I received an error message several days ago that read "something's not right, try again later." It took 3 days just to get a live person to answer questions. They answered no questions. Neither did the next two.

Won't be using Venmo anymore. It takes this company 3-5 business days to pull from your account, and because of this, I was barely below the sufficient funds needed to pay the venmo purchase that I did 4 days prior. They froze my account, which makes things very inconvenient. Won't be using venmo anymore.

Venmo does not have their customers' backs. You report fraud and they send you an email saying sucks to be you. They do nothing to help. You don't even get to Talk to a human being before. They just deny your claim.

This company is very shady and fraudulent. I don't advise anyone to get involved doing business with them. First of all, customer service is a joke. They are determined to not let you speak with a live agent. I had a chat with someone about a person named Margaret using my email address fraudulently. I only found out because Venmo sent me an email address verification. I have never used Venmo or opened a credit/debit card through them, Thank God but evidently this Margaret person did and it's attached to her Wells Fargo acct. I assume she may be using it for business purposes or something. I am totally livid about this. I can't gain access to info to see exactly what she is using it for.

I lost my card. I called and reported it and then somebody got ahold of it and they used it. They did $75.10 in transactions and I disputed it. They sent me an email saying they refunded all my money back to my account the day I disputed. If they told me I could have my suspension lifted cuz I voluntarily allowed them to put it on there just to protect my account. Now they're making me do everything but give them a kidney, leg, arm, a viable blood. I don't know what they want from me but they will not unsuspend my account like I was told and they're not giving me my money. They're holding it hostage. So I've been robbed twice. One by whoever found my card then the second one by Venmo. They give you conflicting stories. You can never get a direct answer and now I have to reading these reviews I've come to realize that I'm not going to get my money but I guess that's their way of making their money. They steal from all the customers.

I have never in my life dealt with this kind of customer service. They cannot do a simple task such as retrieve documents they request from me. It has and still has taken over a week and a half just to retrieve a simple statement from my bank. Why do they need that anyway! I had to upload it for the 3rd time to them today. Honestly, I am taking all my cash off that card and never going back, ever, ever again. I want to add that I am a reasonable person, but when I cannot access my own money for this long, I start losing all reason. Here's tip for all of you future customers, go to Chime. I've been with them for 10 yrs now. Not one problem, No fees, ever! I never had my account frozen with Chime, and Venmo can't even give me a reason why they froze mine! If they don't post this, it will be on my FaceBook Acct. I have 5000 friends on there!

When I first got Venmo it was a good cash service app but now it is terrible. One, if you transfer money from Cash App you have to wait 30 minutes for the money to show up in your account. Two, transfers between you and your Venmo friend can get declined just because and when you go to make purchases the payment won't go through even though there is money in your account. Venmo is not recommended at all.

On 2-19 was issued a payment from a customer for $150 for a deposit on Venmo. The customer stated couple hours later they wanted the money back so we issued a refund and included transaction # for previous transaction. The customer issued a charge back on 3-19 thru Bank of America for the $150. So Venmo took out the $150 from my account on 4-4-24. I contacted the customer to see why the chargeback was issued and they said it was in error and would contact the bank to cancel dispute. I gave all evidence to Venmo and they sent a dispute to Bank of America.

Do not use Venmo, they are the thieves. They suspended my account when I told them I would give a bad review because after a month of trying I was not able to add money to my account. Everything I did was right, I contacted them more times than I can count, they kept telling me the problem was in their system and they couldn't change it. Now that my account is frozen, what money I had in it is stuck there.

Never again will I use Venmo. It’s a scam to hold your funds for the smallest things. As a small business owner I highly do not recommend 0/10. Please be cautious when using this app. It took me 40 days to get my funds. Losers!!

Customer service is horrible with this company. First they try to follow you through their AI chat. Of course nothing matches what you're looking for. Then you have to search high and low to find a number to call. But once again no real help. The best you can do is leave a message and hope someone gets back to you. All this to close my account.

This app is claiming to make it easier to add small amounts and transfer between accounts. That’s simply not true. I’m thankful I haven’t lost any great amount, I’ve opened the account today and once I saw how difficult it was simply to add funds I checked the reviews! I’ll be closing my account.

Do not download this app! I was sent $725 for a product and Venmo stated that I needed a business account and to have my customer send me another $150 to which they wanted me to refund the customer so I could get my business account set up. After I did this they again requested that the customer send another $150 and that I would refund it back to them and that after this was done, funds would be “Immediately” Deposited into my account. It was not! They came back to me and stated that I needed to refund my customer the original $725 and then they would deposit $1025 into my account.. If I’m sending $1025 to my customer to send to me, how is the customer paying for the product? And they have threatened to turn me into the authorities! When I have only done what they have told me to do!

The Venmo help desk helped me out a lot. Although it was a bit of a lengthy process and could only be carried out over email, once it started to get going, the Venmo help desk employees were very quick to respond. I had an issue with duplicate accounts both being frozen. Shout out to Damian B, Edmond V, Sam K, Mohammad **, Ann M, and anyone else in the background who helped me resolve this issue.

DO NOT USE THIS APP!! I got an email saying my account had been hacked, and they needed to make sure for documentation that I needed to send in a selfie and driver's licenses which I did. They said it could take up to 3-5 business days after not hearing from them, I had to email customer service and they said “your account has been deactivated.” And I asked why? “They kept saying they couldn’t provide more information” and email with more details will be provided will be sent to me. I told them I didn’t do anything wrong, I got the email saying it was hacked! I told them that I had money on my Venmo account and they said they are going to keep for 150 days for prevention! Everyone I have talked to is not giving me an actual answer!! This is absolutely ridiculous! I’m only giving them one star because I can’t give them zero!

Worst cash service app I have ever used, someone made a payment to me for $400 and Venmo put the money on hold for 21 days. This is completely unacceptable and the worst part if you call their toll free number you can't talk to no one about any issues you have with your account. By the way this is how their system work. They basically can put any payment on hold for 21 days then their computer system releases it, Worst app by far. I will only be using Cash App, Zelle, and PayPal. Also same thing happened to my girlfriend when she opened her account with Venmo so I know for a fact this how this system is, and it's horrible. Stay away. Definitely not worth the headache.

I used my Venmo debit card to withdraw cash. Kept saying I was not allowed to use that machine, I then went to 4 different ATMs before calling venmo. Was then told my card works, went back to atm, did same thing, two more machines did not work. Called back, was told I was lying, I did not, try it, card works. Went back to atm and it would not give me the cash but came out of my account. I have been on phone with venmo daily and noboby will help at all. Bank keeps asking them for a dispute but they refuse to send it so I can get my money. I have been without money for a week now and they will do nothing about it. I can't even talk to a manager, it's not allowed. Never ever ever use venmo.

Do NOT use this app! They will suspend your account for no reason and whatever money is in your account you can't get out. They keep asking for my personal banking STATEMENTS which seems like a scam to me. Stay away, really wish I read reviews before I used them.

A relative wanted to send me payment for something, using Venmo, so, I thought I would create a Venmo account. I’ve spent over two hours trying to create an account and keep getting “Something went wrong. Try again.” I have looked closely at all requirements for user names and passwords, followed many posted and youtube and FAQS suggestions about what to do when you get this message to no avail. (There are many posts about this so it must be common.) As a last resort I called their help number and listened to option 1-8 but I don’t fit any of those categories, so the unhelpful ‘help’ message suggests I go to their FAQs page. Full circle. What it tells me is that customer service is a joke, so no thank you, Venmo. If it is this bad at the sign up, I can only imagine what happens when a customer has a real problem and only a bot to talk to.

I downloaded videos so I could receive payments from one of my associates and the first time I downloaded the app they wouldn't allow me to because my phone number had been used. The second time I downloaded the app I used the phone number that was not been used before and was able to get into the app. I received four payments. Three of which I was able to withdraw the money. One of which I was not. Oh but let me go back to 2 weeks prior to that. I had a friend of mine download the app and use Venmo for the first time. We used it and she never has received the money that was sent to her so this app is a fraud. They charge people charges that are ridiculous while they're holding their money. It's called a purchase protection plan and they can hold your money for up to 21 days.

Don’t ever use this as a crypto wallet! They hit you over the head with the most insane fees, freeze your account without notice, customer service is a joke, and provide no transparency regarding holds. I’ve lost hundreds on their shady tactics. Closing my profile as soon as they release my funds.

Horrible customer service!! You have to open a claim with your own bank for Venmo to reverse any fraudulent charges. Scam site for sure!!! They don’t care and will just hang up on you. They have zero accountability for their fraud app!

I have never experienced Customer Service like this before! Never got a straight answer as to why they couldn't link my Bank acct to Venmo. Every person I talked to gave me a different answer. Blamed the system a lot... If the system is the problem do you not have an IT dept.? Went on for 3 days till finally gave up. Never got a follow up call or reason why this happened. Got several emails asking for my opinion but never an answer. This company is the worst!!! No star for this place. I will never recommend this company to anyone ever!

I got scammed for 1100.00 and they stole my computer. Venmo was worthless. God sees all and is more ruthless than any human can be, here or in Heaven. That is why he had one son - full of kindness, which a scammer and Venmo are not.

Venmo was charged twice to my account for only one transaction, I was contact Venmo thru email and called, then they temporarily credit the faulty charge to my bank, just for couple days then they took it back. I finally had to contact my bank to file the dispute. Then Venmo locked my account until now. What kind of business like this. I would never recommend Venmo to anyone. Thanks!

I tried to pay my friend $300 but since I don’t have an ssn, I haven’t verify my account. So the money we're sending through our family bank account and my Venmo balance didn’t change. So I thought the transaction was not complete because I didn’t know that the money were sent through the bank account. I asked my friend if she got the money because I couldn’t she my Venmo balance change and she answered “No, try again”. And after that, she consulted me to close my account and that she would do the same and I paid her cash.

Please believe the vast majority of reviewers here who also feel as I do - DO NOT USE VENMO AT ALL!!!! My experience with Venmo has also been THE VERY WORST OF ANY COMPANY I HAVE EVER DEALT WITH. I contacted the company twice via email to say that a person I have never heard of is using my email for an account, and that I do not authorize my email to be used for any Venmo account. Each time I received a reply steering me to general help topics! When you dial Venmo's phone number, it steers you to help topics and my experience was that after staying on the phone for several calls for about 10 minutes each and navigating to different prompts, NO LIVE PERSON EVER ANSWERED THE PHONE, AND THERE IS NO PROMPT TO SPEAK TO A LIVE REPRESENTATIVE.

I have a small business and a majority of our income is received through Venmo. I transferred a total of $1350 to our bank account and it didn’t arrive when expected. I called Venmo and was assured it would be there within 24 hours. Three LONG worthless phone calls and 72 hours later—$1350 is still missing and NO one can tell me where it is or when it will arrive. They can only file a “complaint” and “escalate” it which may take ANOTHER 7-10 days to receive. This service is NOT reliable for small businesses and no one is in a hurry to help you out. I don’t have time to run a business and be on the phone 60+ minutes a day trying to get Venmo to give me MY money. Looking for other options today!

After a few calls and email exchanges, Venmo was able to work things out for me. Still waiting for all the funds to land where they should, but my account is unlocked and reinstated and everything seems to be back to usual.

Don't use VENMO. I was paid by a client for 850 dollars. They have held my money for going on 7 days and have every excuse not to fix it when I call. I've called about 100 times. I've sent all necessary documents. This is insane. The worst, worst, worst customer service I ever experienced in my life. They are legally trying to rob me. Don't use venmo.

I would put a negative if I could! This is the worst company ever created! I deleted my account. The customer service can't help, and you can't even send funds! Complete waste of time! I will never reopen this account and I do not recommend it to anyone ever!! Use any other platform to send money over Venmo! Don't even bother calling for help. They are clueless to their own product and literally will direct you to use a different platform instead. Unbelievable.

Application is very flawed. It "declines" executing payments continually even though there are plenty of funds in the account. I haven't been able to contact Anyone to help me using on line or calling. It is NOT human error either. Many people have the same complaint and they offer NO resolution other than "try again later" which runs into days at a time.

I've been using Venmo for many years for personal use as well as for business. I have both a personal and a business account and have had no problem receiving money for my business nor sending/receiving money with friends. Until now, I started doing some day trading peer to peer. Unfortunately, a couple of the people I traded with either are trying to scam me by sending money to my personal account but listing is as for a service, then disputing it, OR they used a third party without permission and those folks disputed the charges. I immediately told venmo to send ALL of the money back since I don't want to hurt anyone, I am fair and reasonable and I am certainly not a thief or dishonest.

One of my older sons sent me money for a property we have invested in. I sent the money to my other son to use it on the project and Venmo froze it and kept it. We have no clue what is happening and they are rude when we called. We missed a deadline now with the project. Sad and scary. Do not send money you need or do anything with important money on Venmo. Do not say you were not warned.

I applied for a credit card since they sent me a link of the $200 cash back after spending $1000 in 6 months.. I used it right away. Worth $3000. In a span of a month a paid most of my balance and just waiting for the cash back to pay for the remaining. Only to find out that the promo link sent to me this 2024, that cash back is applicable if you apply before March 2022.. On top of that after a month of purchase if you don't pay it off you get charged of a 9% interest. Re: Customer service. 1st call.. hang up on me. 2nd call got transferred 2x and got disconnected again.. Venmo is not worth it for Credit Card. They send False Advertisement.

If you are using Venmo to make a payment (other than people you know, I mean people you personally know), stay away from 'venmo'. If seller asks to use venmo, understand it is a scammer. So, RUN AWAY! Customer service is mostly auto generated! Sometimes there is an agent involved, and if you reply to your response, you get cut and paste reply. You call the 1(855) number, you can't reach a live person and CS is via email and email, each time you get a canned message. Better stay AWAY from venmo. I do not know how much more I could emphasize on this, simply STAY AWAY!

My experience with Venmo has been incredibly frustrating. They freeze your account without warning, causing significant disruptions to receiving payments from customers. What's worse is that it takes them a staggering 5-6 business days to reinstate your account, leaving you without access to your funds for an extended period. Despite providing the necessary verification documents repeatedly, they seem to take their sweet time to verify your identity, even after sending the same photo ID multiple times. This inefficiency and lack of responsiveness make using Venmo a headache and severely impact one's ability to conduct business smoothly

A couple months ago my Venmo account was suspended without warning and I got notified that my sister supposedly reversed a transaction and my account balance was in the negative. She did not, and when I tried to resolve it with Venmo they basically paid me lip service by saying it’s up to my credit card company to get it refunded if they choose to. I’m highly doubtful they even investigated like they claimed. I’ll pay the remaining balance, but then I’m deleting my account and never using Venmo again. Venmo, I hope you’re happy with yourselves for taking money out of the pocket of a mentally challenged person struggling financially. Nice one.

So 4 days ago I went to use my Venmo Debit card and I couldn’t. Come to find out they suspended my account (I can still log into the app and even deposit money into it!) and I haven’t even been given a valid reason. They told me via email to submit a copy of my driver's license and a bank statement from a different account which I had there to begin with and now they are telling me that they will notify me between the 11th and 18th of March! This is a very shady practice that when I do get access to that account again I will be withdrawing all of my money and closing my account. This is completely unacceptable!

Doing business with Venmo challenging due to unclear policies and frequent account suspensions/freezing. I lost cryptocurrency opportunities because of a frozen account, despite linking Venmo to my bank and debit card. Seeking resolution through their customer service is slow and frustrating, often taking days or weeks, primarily due to their finance department’s involvement in handling such issues. It is very frustrating and time consuming to try to unfreeze the account.

I have had a problem with venmo or well over 2 months now. I had money stolen from me I filed dispute like they told me to and not like a little bit of money but a good chunk of money and the person clearly sent it to themselves through Venmo at that. I kept checking in on it they told me to send it in my ID. I do that and then wait a month, nothing happened, all for them to tell me the disputes were not filed properly. Then I'm like why did you ask for my ID then? Well let's go ahead and get the dispute filed properly then they do that all for them to literally deny that chunk of money that was stolen from me not even 24 hours later with no reasoning behind it.

I had an account for 2 plus years and July of 2023 my debit card got locked and talking with them and supplying them with the things they needed I am currently still locked out of my card. They have $105.00 of my CSS.

I filed a dispute on January 29, 2024 because I returned an item to Amazon and never got my refund. After a few weeks Amazon said they issued the refund to Venmo so I contacted venmo and a manager told me 10 business days. I sent Venmo all the information on the return and refund from Amazon. Tomorrow will be two weeks business days only and still nothing. I have chatted several times with Venmo chat representatives who are very rude and get more rude each time I chat. I'm not sure what steps to take next.

I had emergency funds sent to me and I could not add any way to access them after trying all the methods for different accounts and cards. After finally being able to access support on a computer because you can't on the phone they locked me out of account as a start in helping me and stated 2 weeks for a resolve.

This site/ app is full of scammers and con artists. And Venmo will only side with them with the scammers. It doesn't matter if you prove beyond a reasonable doubt, they side with the scammers. Use a different site like Pay-Pal or Apple Pay if you value your hard-earned money.

I have had my acct since Oct. Since then they have declined transactions and held my payments twice for 2 weeks. When I called in and finally speak to someone they have said my acct is too new and they need to see a pattern of purchases and payments. So things get held or declined. Kind of hard to show a pattern when you decline my transactions. The 2 months I've paid my card in full they have held my funds for 2 weeks before posting even though it's cleared my bank acct. They claim it's a system thing and no one can override it. I have credit cards from other places and this has never happened. Once my payment clears I'm done and canceling this card. Not worth the headache and wondering when the payment will be held or not.

I opened up a teen account with Venmo as soon as I deposited my daughter's Christmas money. Venmo stole some of the money by making a fake profile. They are the only one that have access to any of my information. When I called them to try and disputed the transaction they froze all my money in the account. When I talked to Ethan on the phone he said he couldn’t do anything about unfreezing my money that I have to wait 10 days. So I said I really need the money. They didn’t care my mortgage was due. Well right after the call they unfreeze the account but denied my dispute for $100. Well I have no idea how their investigation works but everything proved the account was fake and that my daughter never approved that. But yet Venmo decided not reply or call me back after they said they were gonna reopen the investigation. Please guys do not get any credit cards or debit cards with Venmo. They will steal your money.

Do not use Venmo, I have had problem after problem after problem with them! In this case, they continually suspend my account when I file a dispute, then they hold your funds up to 7 to 14 days until they get back in touch with you, you cannot get a live voice on the phone. Not to mention a hold that was put on my card has been settled by Venmo. I’m yet to see my funds returned, so right now I do not have access to almost $1100. Thanks to Venmo, I will never ever ever use this app again once I get my funds out. I will be closing my account!!! And the fees, they charge to transfer your money instantly, and the interest is absolutely ridiculous! They are all about the money! That’s why I think they’re trying to keep my money that’s supposed to be returned.

1st, I don't know why Venmo saw the need to suspend my account when I reported a person with a Venmo account trying to scam me. They had nothing but my Venmo name and I didn't request it being suspended. Then there is NO WAY to reach a live person. Just automated emails that don't appear to go anywhere. It's been 3 weeks and still can't access my funds. This is the worst service I've experienced. Can't believe they can just lock up someone's money with no valid reason or a call to discuss with account holder.

Venmo only care about their pockets not yours. If someone takes from you, that is your problem. If venmo has to refund your money, they will suspend your account. 9.99 was deducted from my bank account claiming I made a DoorDash charge. They froze my account to investigate and then came back to say according to my history the charge was legitimate. I made one transaction with DoorDash my entire life. Doordash has no record of this transaction on my part. I contacted my bank, venmo refunded my money and suspended my account. Good riddance!!!

A friend sent me money via Venmo in December 2022. I had no idea my account had been successfully set up because when I tried to use them two years prior it didn't appear that my account had been successfully set up. Looking back at my emails I see that Venmo had emailed me once to let me know that the money had been sent. The money is now gone as is my account. I was literally successful in creating an account on top of the ashes of the old one that still should have been there.

Suspended my account for no reason. Do not use this debit card. I've sent all information they needed and my account is still suspended 3 weeks later. Do not use this debit card. I repeat. Sad. I have money being put on there I can't get. This is terrible.

I liked Venmo until I needed to transfer money. It took a week! That's so insane with today's technology. I wouldn't recommend if you need your money right away. It came out of my bank account the day I requested the transfer. What they do with it for a week who knows!

I have used this app for a year, using it seamlessly until I had $300 that I wanted to transfer to my account, which I have done many times. In the year I have used the app my debit card was on file for transferring money now they will not allow me to collect my money, which is being held hostage until I give them my bank account user ID and password. I have sent emails and only received an automated unhelpful response. Another company that starts off well and has a good product until they get greedy and decide to fraudulent and take advantage of people.

Review: I would highly recommend against the Venmo Credit Card. Synchrony Bank (Venmo’s parent company) will continuously take all of your money in fees and interest, and if you ever actually have an issue such as a fraudulent charge, their customer service is appalling and they have clearly shown that the customer does not matter. In my case, I had a fraudulent charge of $1,400 against my Venmo Credit Card. When I reported the fraudulent charge to Venmo, they initially refunded the fraudulent amount back to my account. During the investigation, I even pressed charges with the police as my card number was used in Pennsylvania while I was at home in Georgia, and they found the woman on security video using a scammed card with my Venmo Credit Card number.

Was a loyal Venmo business user for years...Absolutely dumbfounded there is no way to open another business account if you have one, simply switch current one over to a new business account, or download all transactions, you have to do month by month. I am closing my current company and am opening a new one and because the phone number is tied to my personal account there is ZERO way for me to get Venmo also for my new business -unless I delete BOTH my personal and old business Venmos. When you delete you lose ALL data, so I would have to go month by month downloading for both accounts for YEARS worth of data (when that time should be used bring in business revenue!)

After filing over 11 Venmo tickets and no less than 10 phone calls, my transfer was still missing. After contacting a local TV station's consumer action department, Venmo finally got serious about finding my missing money. Since nobody will share their extension or contact information when you are trying to resolve a Venmo problem, I recommend doing what I did. Contact a local TV station to see if they help with Consumer Complaints against company's. After a month and a half, Venmo did provide the following email address to reach out to and I wanted to share this with others needing help. The following email address is for PayPal's Office of Global Customer Complaints & Advocacy. executiveoffice@paypal.com. You can also file a complaint with the (in my case Wisconsin) Department of Financial Institutions, Division of Banking. They will write to Venmo requiring a response.

Venmo needs to get with the times on its freezing account policy. In today's age of fast money movement I can't believe it took 4 days to restore my account because my daughter's teen debit card overdrew by $0.73. The funny part is that the parent account still had funds available yet my whole Venmo account was frozen until they processed the $0.73 from my bank. I've been on Venmo for close to 10 years with no issues and they freeze my account over $0.73, absolutely ridiculous. No wonder PayPal's stock has been tanking for the past two years.

I started setting up an account on Dec 5th. Halfway through the set up a box popped up saying my account had been frozen! How? I haven't even used it yet! I have spent every day since the 5th trying to get the issue resolved. You cannot talk to anyone about frozen accounts by phone, how stupid is that!? Chatbot repeats the same information over and over again. So, I have been left with no option but email, well that has been a nightmare. A C.S rep will send an email asking for verification and says to reply to the email, so I did, and I used my State issued DL. Either hours later or the next day I get an email from a totally different C.S rep saying the exact same thing so once again I reply with the same information and again a new person with the same response.

Venmo completely failed me after I paid a scammer with “goods and services” which they ensure protects you in cases where you do not receive a product or service. I paid $500 and they do not care that I was scammed. Their customer service is so disappointing. Do yourself a favor and avoid. I plan on reviewing everywhere I can to warn others, including my social media to help others avoid the experience and heartache I went through.

I found out I still had a Venmo account when I got an email saying it had been logged into on a new device. I'd made my Venmo account a while back, and since then I have changed my phone number. No biggie, let me go ahead and change my password and get my account secure. Oh, wow, I need to update my phone number. Let me do that. Oh wait, I CAN'T. The previous owner of the number hasn't changed it on THEIR Venmo account. I have to prove it's mine. Problem with that: I have a Prepaid AT&T account and there's not a single screen that shows my name AND phone number. I write to them, explaining this and providing screenshots of several windows to prove this. They reply, essentially telling me I am wrong and this is unacceptable, ALL prepaid accounts have screens that show this and until I do, I can't update my account.

Receiving debit cards that I never ordered from Venmo. When I called to find out why they were sending me a debit card and how they got my personal information they pretend that they didn’t know anything and asking if someone in my household ordered the card for me accidentally. There’s no such thing as a accident when someone uses your personal information to open an account and order a debit card. This company let the hackers and the identity thefts to use their platform and service to steal from people. They should be listed as a company providing services for hackers and they should be listed as fraud.

Not only was I scammed out of money on their app, when I reported it to them they did nothing. I disputed with my credit card and my credit card company refunded me. Venmo suspended my account for disputing it, and getting my money back. They told me that the only way I would be able to use their app ever again was paying them back!!! Why on earth would they expect the person who was robbed to pay them back and not the man who scammed me out of money (I purchased a product that never came as did many others who also had to report him)? So, the point is if you get scammed out of money and report it to Venmo they will suspend your account. INSANE.

Don't use them. I opened an account and made three payments for various people. Venmo withdrew the amounts TWICE. Then they refused to acknowledge even when I sent them the bank statements showing the error. (The recipients didn't end up with the money either!)

I was sent $200 from a woman whose van broke down and needed an alternator. I have the receipt for the alternator paid through my credit card. Fixed the van for free since she said she'd pay later but never did. Then over 2 1/2 months later a dispute pops up on my account saying I would be contacted about any questions, I never was. In only 5 days they resolved the dispute in her favor returning her the $200 and charging me, freezing my account. So no I'm expected to pay for the part that she still has in her van in order to unfreeze my account?? That's fraud and you idiots let it happen! I won't pay for your mistake!

On Thursday Morning, I placed my Cricut machine on Sale, and a buyer reached out. I asked her to send me the money through Venmo, and she did. That is when Venmo started asking for money; first, they asked for $2000, then $3000, then 5000, and the horror was not stopping. For additional details on this matter, please see all the messages that went back and forth. Please let me know if you need further information, and I will send you additional proof. I have over 100 emails going back and forth that can prove my case in court.

I have been a customer for a few years now. I don't use them much, but for some very strange reason, when I initiated a bank transfer for food for Thanksgiving; the app wouldn't let me use Instant Transfer; which I have always used. I then had to initiate a bank transfer; which I was told would drop into my account by the 22nd. I was needing the transfer for Thanksgiving. Well, Thanksgiving came and went and NOTHING and subsequently no Thanksgiving. I have had my bank account for over 23 years, not sure of the hold up. This is why I don't like to use this app. I will utilize other money transfer apps in the future. In the meantime, my transfer is apparently wandering in Outer space riding on a turkey wing and has been "gobbled" up in cyberspace.

Venmo supports independent, unprofessional, and scamming business wanna-be's that lie about service or products. I had a transaction for cleaning service that was paid for and found out they lied, didn't clean, and didn't refund me. Disputed with Venmo and was denied. I do not trust them and DELETED MY ACCOUNT.

My wife opened a Venmo account online and passed away a few months later. I (husband) contacted them to close the account, and then sent the death certificate in as requested. They then sent me a list of impossible requirements to complete to get this closed. None of it could be done online. She's dead and I'm trapped with an account attached to my checking that I cannot close. (I'm a Venmo hostage.) I had to instruct my bank to block transactions from them. I would recommend not initiating a Venmo account. You will be trapped with it forever.

I have a Venmo credit card and I typically pay it in full but for a couple of months I was paying the minimum and then I paid in full. I paid in full on November 11, 2023 but on November 21, 2023 I noticed my available balance still had not be updated. I send a secure message asking what’s going on. I get a message back that due to high amount of payments ($600) that a hold is placed and that hold will release 4 days from the payment date November 11. Well that was November 15th or business days the 16th. Here I am on November 21st inquiring. I reply per your message saying it is over 4 days so explain that to me. They send an another message back saying oh now it will be 4 days from Nov 22nd. I never been penalized for my account in full. A disgrace smh!

After 4 previously identical and successful money transfers, I transferred $500 early November 2023 from my bank account to Venmo. Fifteen days later and over 10 tickets submitted to Venmo, my $500 is still missing. My bank submitted trace information in a formal letter to Venmo 5 days ago and I've heard nothing from Venmo on finding my money.

I had money froze twice, had to have my funds refunded to my boss and had to open a new account for them to just freeze that account for "security" but no reason given for this and they will not even put my money back into my account connected to the Venmo account. This is the worst card I have ever had!!! These people have literally let me use my card one time and I have had the account, the first account for over 3 years but there was always an issue so it just sat dormant and then my boss started using it so I tried and the first time I got money sent they froze my account I had to open a new account which was fine until I put money in it and now it is frozen again but it was fine before the money was in the account. I have my id, ss card, everything but they still want more!! These people just want to keep your money. Do not use them!!!

If I could leave a negative star review I would. They have frozen my account for no reason. I provided them with all the information they asked for and they do not email me back with any updates or solutions. I called the customer service number to get help And they tell me it will take 7 to 10 business days to unfreeze my account. I would not recommend that you use Venmo. Their customer service will not help you with this issue and they only help through email. I have not received a email with updates or answers to my issue. This company does not know how to help their customers.

This company is awful! I have a wedding cake business and use Venmo because I offer services out of state. I have lost two major contracts because I have to wait on my money and it will not do instant transfer. The other day I was able to do a whopping 5 transfers for 300 dollars to get my money, and paid of 20 + dollars for the instant transfer fee, but could not do it in whole. It was a transfer for 2,000 dollars. I have processed three large payments. I have went thru the authorization process and gave them all of my information and it was approved. I have been waiting days for my deposit with no help from Venmo and left my customer worried on her big day. They are ruining more than just the account holder's life by not giving us our money.

I called Venmo because they froze my account with no real reason to do so, they claimed I did provide an ID when I set up the account which was false so I called to speak with someone regarding the matter. I asked to speak with a supervisor which she became aggressive and when I asked for contact information for her boss so that I can file a complaint about her behavior she said she didn't have to provide that because she filed the complaints, she refused to give me her employee identification number. Supervisor name Chole, not even sure if that's accurate.

I sent money and tagged it as a loan. My daughter sent it back tagged as payback for the loan. Venmo took a fee from her to get it, took a fee from me to get her payback and wanted a fee for instant transfer. I have never had to pay a fee on someone paying me back but I have paid a fee to instant transfer into account. Both transactions are clearly marked but Venmo still justifies the fee as a sell.

If you're thinking about getting a Venmo credit card, do yourself a favor and don't. They hold your payments 15 days before posting the payment credit to your account. Customer service is absolutely worthless. Worst experience I've ever had with a credit card company.

I set up an account with Venmo about five years ago but never utilized the account ever because cash app is so much better. I actually forgot that I had an Venmo account. Then one evening suddenly I received an email saying that my 100-dollar transfer to a Rebecca ** has been successfully completed. I’m like what? First off I know no Rebecca’s, not one. So I log in to the old account for the first time since 2019 just out of curiosity to see what debit card was used to make the transaction. I never owned a debit card with the last four that’s listed on my account. Obviously, there’s some mistake here or obvious fraud.

I called Venmo for my 1st time ever today cause I received a msg to call them to verify my Apple Pay so I can use it. She asks for my phone # I give it to her then she says she can’t help me cause my # is on someone else’s acct then hangs up on me. Absolute worst customer service possible. Not only that but I had to constantly repeat myself cause she barely spoke English. Negative 5 stars.

I was told 10 months ago on the phone from a Venmo CS rep that in fact this is a Venmo glitch, and they are working to correct it. However today, trying to replace debit cards, I still cannot add any. Texted with chat support & THEY STILL CANNOT CORRECT THEIR PROBLEM. I asked for my acct to be closed and the customer service rep today dismissed my request, and told me "Most likely the previous rep 10 months ago, told me mis-information to end the call." What the hell?

Unsatisfied with their service in my opinion. When I send money to any of the friends or love ones is because I expect the money to be in their possession right away and they have!! But at the same time I expect for the money to be withdrawn from my account as fast either that same day or the next!!!! Instead you wait 5 days after!!! Don’t appreciate that. As you know some people live paycheck to paycheck. Don’t wait too long to WITHDRAWAL MONEY FROM MY ACCOUNT! We work for what we have!!!

I received more than ten consecutive phone calls this morning about a potential security problem with my account. No useful information was provided and no human was reachable by any means. As soon as I can confirm that one possible client was not the trigger I intend to cancel my account immediately as this experience has left me feeling more vulnerable than secure in my dealings with Venmo.

If you are thinking about use Venmo, don't. They will suspend your card before you even use it. They said that my account was suspended for fraudulent stuff going on. Only had card 1 month & no money..

I wouldn't recommend this service to anyone. They permanently suspended my account stating that my activities violated their user agreement, when the only activity I had on there was receiving money 3 times from friends, with 2 of those times being the same person, then transferring that money to my bank account, which according to the user agreement, I have every right to do so. When I contacted them to get more information about this situation, I wasn't really given an explanation.

Sent a payment to a vendor and discovered his account with Venmo was compromised or hacked by a scammer. No way to cancel payment. Absolutely no way to contact support. Chat is an AI nightmare. Email or phone calls fail to connect with an actual human being. System designed to frustrate any attempts to speak with Venmo staff. How is such a business model be allowed to operate when large sums of money can be lost without any FDIC protection or other safeguards to challenge a payment discovered to be a scam. Will never use Venmo again.

After being a Venmo user for 5 years I received funds from a friend, and all of a sudden my account was frozen and closed with the funds being forfeited. They did not even provide an explanation nor a reason instead all they said was read the policies in the user terms. I will be taking action. I suggest to everyone not to use this company as you are at risk of losing your money.