Venmo Reviews

If I could give negative stars I would. My son sent me $2000 to help me with some bills that were urgent to pay that day. I tried using my Venmo card to get cash from atms and tried to just make purchases and every time it declined the transactions and said to contact my bank. Well I don't have a bank account and that's why I downloaded the Venmo app and order the card because I had been told that it was very simple, convenient, and fast. I called Venmo and went thru about eight different representatives that couldn't help me. They blamed it on their internal security system and said no one in the company could override their system in order for me to get my money. They even told me that we couldn't get the money back to my son (the sender) so that he could send it to me another way. They just had no solutions, no manager or supervisor that we could talk to in order to resolve this issue.

I purchased an expensive dress from a buyer. She said it's from a brand but after I paid it was from a different brand. I immediately called Venmo but they didn't help me and I was unable to cancel the transaction. I lost 750$ on Mother's Day. I will never transact through Venmo again.

I work hard for my money and I receive many of my payments from clients through Venmo. It hasn’t been an issue until recently when I tried to use my Venmo card to get cash out from an ATM. I went to 3 different MoneyPass ATMs where supposedly Venmo Card is accepted. I cannot get money OUT FROM ANY ATM, even my bank ATM where I would be charged a $3 fee. This is SO ridiculous because IT IS MY MONEY!!!! I need cash!! I’m just going to transfer my Venmo balance to my bank and keep my Venmo balance at $0.

Venmo has no protection whatsoever for the consumer. My account was hacked (through the app requesting verification and email change). Someone transferred $20 from me - not authorized and the fraud user had signed up that week. I didn’t get any notification except through email (that I don’t check daily). By the time I realized what had happened, the $20 was out of my linked bank account. I reported the fraud to Venmo at which they “reviewed” the account.

They took $100.00 from me without permission and I'm not even able to get a hold of a representative to fix this. I want my money back asap or I will report you for stealing my money. This is exceptionally irresponsible from a a company. We don't even have a PayPal account nor did I give you any information to my bank account.

I have been using Venmo for years and I sent money to a wrong user so I contacted customer support. They were not helpful at all & should not get paid since they do not do any work other than saying, "We can't help you". There is a policy saying that they will send the person an email and get their permission but nope they don't even bother to send an email when it is their job. I'll start looking for other apps to use. Got my $200 stolen away from a thief company.

These people DO NOT CARE that I had my personal bank account frozen because of over a dozen overdrafts made by TOTALLY FRAUDULENT use of my debit card. I had possession of the card and no one had touched it or used it except myself until this business allowed some cyber criminal carte blanche use of it! My bank instructed me to call them. I did and was hung up on by an extremely rude representative who tried to blow me off. This is an evil organization. They receive 0 stars from me and I actually despise this rip off business!!!!

If the they offer a negative star that would be more fitting describe my experience with this Venmo debit card. All I did was transfer the remaining balance of an acct I had no debit card for. Venmo continues to decline my use of this card. It has caused absolute misery for me. If I was rich I wouldn't care, but I'm on a budget and depended on that money. I will never use that service ever again.

The employees who we were in contact with were very very very incompetent. So unhelpful. Someone hacked my fiancé’s account and sent themselves $1800. We realized this before PNC even saw this as pending in their systems. This payment was still “processing” on Venmo’s side which means they should have been able to cancel the payment before it went through to the bank. The employee refused to help us at all. No one should use Venmo. Horrible. So terribly protected.

I was sent $2800 from a friend and Venmo denied me my funds because of suspicious activity. I needed the money immediately and couldn't get it immediately because I didn't have a Venmo Card. So I transfer back to my friend who was going to take the $2800 and send it Western Union/ MoneyGram but they froze both accounts and say it can take 6 MONTHS!!? I will never use them again nor will anyone within my reach!

I love this app for my lawn care business to receive payments when people are not home to pay. It faster and easier than receiving a check and with the new Venmo card I do not even have to transfer my Venmo balance to my bank to spend it. I can just use the Venmo card anywhere MasterCard is accepted and it deducts the purchase straight from my Venmo balance. The only thing that I think would bother some people is the social aspect of the default settings allowing everyone to see who you have paid and who has paid you, but this can easily be turned off in the privacy settings if you don't want this information public.

I somehow accidentally paid my cat sitter $2100 instead of $21 and could not cancel the transaction. She was afraid to send it back so she transferred it to her bank account and therefore Venmo could not reverse the transaction. It’s a one day in between each transaction for the banks so she cannot withdraw the money until it is in her account. In the meantime I am racking up overdraft fees for something that should take two seconds to transfer back-and-forth. Venmo needs to have a cancel transaction button. I’m deleting the app and never using it again. In addition through my research I found that Venmo is not FDIC insured So if you’re working with large amounts or make a mistake like I did your money is not guaranteed.

Couldn't add a card to my account. I contacted customer service & they said system denied it because of "security flag" and they have no authority to override the system. I asked for whoever has authority to override control & resolve this issue. Once again, service rep told me that NO ONE has authority to override the system. I trying adding a bank account. I was successful. Wait... What...? If there was "security flag", I was not expecting to add a bank account. So, I can add bank account, but can't add my bank's debit card? I'm so confused.

The stories that you read are TRUE! I received money on my cash app from a friend and transferred it to my Venmo since I had that card readily available. I attempted to get gas after work and the card declined even though funds were available. I changed my pin and attempted to try again but failed... I instantly withdrew my funds from my Venmo all to figure out it would never arrive. I called Venmo and they attempted to shift blame on my bank. They had no idea why it declined but stated “security reasons” ... like wtf. They also tried to get me off to the phone because they knew I wouldn’t see my money and they knew they were closing. I tried online chats and everything and all they can say is “call your bank”.

Hello, trying to understand so many negative reviews. There were times I had issues getting money, but only because of my own doing or not fully understanding. After I learned more about EVERYTHING! Including how to get and protect my money, I never had an issue. I would have given them a -4 a yr ago. Their customer service was very helpful. After my initial issues and learning more I never had an issue since. The convenience of this system always leaves something at risk. Especially in the www world. Hackers will find ways around everything. IMHO it is MY CHOICE if I chose to have personal information in the www world. There is NO PROTECTION in the WWW world. PERIOD!

In 2 days I made 4 calls to Venmo regarding my new card. I was denied access to cash at 3 separate MoneyPass ATM's... and was forced to pay fees at a Dollar General using cash back. Customer service was nice but not helpful. They could only say it was the random security program denying me access to my $1900+ dollars!! "Sorry we can't help you. It is the security program." 3 times in a row is NOT RANDOM. IT IS CARD SPECIFIC!! And the "account specialists" would be the only ones able to help but they don't take calls... only emails!! Ridiculous!! We live in a day & age where you press a button and it is fixed!! So I was told, "At least your card is working at stores and your money is safe." Safe?? Really? From Me??

Got scammed out off $700 but thanks god I decided to text the fraud department directly 1-855-732-8876, spoked to Amanda and she was very helpful. Got my money back a week later. Guys be careful when dealing with high amounts. If you notice something fishy don't hesitate to contact them.

Venmo is the worse piece of software to make payments from. Things come in as "VENMO", wonderful. Just what I need as a bookkeeper not to know who is paying, what they are paying. There is no detail within the payment. I recommend to all my clients to never use Venmo for anything. There are better ways to make payments that show more information.

Venmo is no good. Number one there is zero protection to your account, anyone with access to your Venmo app, or phone can go in, see your credit card you use, and send themselves money. Second, customer service is the worst, they are rude, and if you want help with fixing the issue, you must wait 5 to 7 business days for anyone to contact you. In my opinion you are putting yourself out there to be scammed. Please be very careful when choosing an app to send money. Venmo is a company you do not want to get into.

Wish I could give negative stars, I would. Beware - VENMO is a platform for SCAMSTERs and VENMO encourage this as well. I wish such app should be blocked by US government. I have been cheated for $1500 by a fraud, even providing detail of fraud, they did not share bank account detail to Police/FBI (which I reported). No customer support and account specialist not ready to help even. VENMO do not offer any buyer or seller protections and never say it loud while signup. Don't use this platform to use transaction even for settlement between friends even.

If I could give this negative stars, I would. Their customer service and accountability process is non-existent - I've filed a complaint regarding fraudulent charges and have waited over 9 days to receive any response from the team - which can only contact me through email and NO ONE in the customer service team can put me in direct contact with the task force. When I asked to speak to a supervisor I was left on hold for over 40 minutes only to be hung up on. Someone hacked my account and transferred funds, switched the email and password and Venmo failed to report any of this activity of suspicious. Horrible service, non-existent accountability and a total scam. If you want to compromise your privacy and data, I recommend you downloading this app right away.

I sent money to wrong person, somebody same name and logo. Contacted Venmo same day explaining my situation, they told there was nothing they could do, try to see if other person would send money back although it hadn’t clear with my bank. They had to wait 3 business days to see if client would send money back! Well you know that wasn’t going to happen unless is a very honest person. Kept calling back asking if they done anything to get money back, every customer service agent kept giving me a different story.

Once in a while, my employer sends me money via Venmo. It’s easy to navigate, and your money gets there quicker than they say, many times. I highly recommended Venmo to anyone looking to send money for free easily.

I ended up asking my son, who uses a different bank, if it worked for him and he said it was great. So I Venmo'd my balance to him and got it that way. I will never use this service again.

Do not use this horrible company. 1. It's not secure. Have had over 500.00 taken out of my account without my knowledge. Takes hours to get any of the CSR to even try to help. You call. They tell you to email. This way they aren't able to discriminate against you. CSR and sups. Do nothing except put you on hold for hours and waste your time to be hung up on. Does not matter if you put in a change of address. You still will have it sent to an address you have not lived at for over 3 months. You will not get a new card in the time they say it will arrive. Still waiting over three weeks. And they expect you to send over personal info to be told to send 7 more times. And still no change of anything. Do not use this.

Someone took 250.00 from my Venmo account - I called customer service to ask what happened to my money, the lady (who was very rude I might add) looked at my account and said that I sent money to my son which I knew I didn’t because I would’ve remembered doing that, I told her that I did not. She told me to ask him to send it back. He checked his account and it wasn’t there. I knew it wouldn’t be because I didn’t send it, she told me that she would have to transfer me to the person that handle this.

I do private training and a few of my clients pay me via Venmo. Been doing this for a long time and had no problems. Then one day I got a request to copy my DL and submit it. I did it and the next day I received an email stating my account would be closed. No explanation or reason just it would be closed. They deactivated my ability to transfer money out of my account and kept over $1000.00 that was still there. It’s my money and they won’t release it. Lawsuit is coming soon!

My funds are held up because of security flag however no one can remove it. They offer no explanation. No other options. Just funds tied up indefinitely. How could there not be a system in place to address and override the flag. DO NOT USE. TOO MANY ISSUES TO NAME. BAD BUSINESS.

I used Venmo to transfer $400 to the parents of my son’s friend in order for them to purchase his plane ticket at the same time they purchased theirs so that they could all sit together on the flight. This was for a Spring Break vacation to visit Havana. Venmo flagged my money transfer because the word “Havana” was used in the memo section. The entirety of my memo stated, “[my son’s name] - Havana - Spring Break”. Seems pretty self-explanatory to me. This was a domestic money transfer and last time I checked, it’s 100% legal to vacation in Havana. Not only was I met with the rudest customer service rep via phone, but I was told that I am strictly limited to email correspondence involving flagged matters.

My friend send me money $1900 over 6 weeks ago. They withdrew the money from his account within 5 minutes and I still haven't received the money. Every time we call them they give us different excuses. Meanwhile they are holding $1900 and not sending the money or returning the money. We have read many feedback from different users about the same issue. Venmo is running scam. They hold people's money over a month meanwhile they making interest on it and give the users different excuses. We still haven't get our money back.

I only signed up because I have one client who wanted to pay me via Venmo. I'm tech savvy, so I said sure. In only the second time I've used the app, I can tell you that I'll drop this client one client before wasting vast amounts of time to collect my cash. In a nutshell, the application does not work smoothly and it's taking me over an hour of tinkering every time I need to collect a payment. I'm very tech savvy, and this app is running me in circles. It does not recoginize my password or computer. It's hell to get it to reset, and then when you finally do, it wants to send you an email to your new device, although it's the same device I used prior. But the email never comes. So off into the Black Hole they call HELP... Do not use this application if you don't have to. It's the worst app I think I've ever used. It is massively frustrating and takes well over an hour of tinkering to use.

I have been using Venmo for about a year now. I had no issues until I took a vacation. Somehow someone name Joe ** got access to my account and transferred $950 out of my account. When I realized this I called Venmo to tell them that this was a fraudulent charge. I don't know anybody nor have ever transferred money to this Joe **. They took the claim, while their investigation was going on. I told the same thing to my bank.

For the past 2 days I have been unable to do anything with this card or the funds that are showing available. I have spoken with what they call customer service (It’s a joke)! Not 1 person can tell me what’s wrong, what happened, why. Then they start transferring me around and telling me 1 lie after another. Finally they tell me “I’m sorry, I can’t help you. Try to use your card again or transfer again.” NOTHING WORKS!!!

I tried to load my Venmo card by sending a payment to myself. The app said I couldn't do it. So the next day I check my debit card and Venmo charged me twice 100 dollars each for 200 dollars total. So since it was on the weekend I use their chat with us option and end up having to talk to 3 people. The second one required me to take a picture of my bank statement showing the charges, my name, the last four of my debit card number and the bank name. My bank does not list all that information on the same page, basically he told me I had to have the information in that specific format or he couldn't help me. So what? I need to call a big bank corporation and have them change the format of their website so this guy can be appeased?

My friend owed me over $2000 for shared expenses. Unfortunately he made the payment to the wrong Venmo account. The wrong account had a very similar user name to my account. The owner of the account the payment was incorrectly made to was unresponsive for days. Our worst fears was the money was lost, stolen. My friend and I approached Venmo separately, but trying to solve the same problem. I was very impressed with the Venmo customer service team. They were easy to contact via phone and email. They responded in a timely manner, even over the weekend, and followed up as appropriate. In a few days they resolved the problem and recovered my friend's money. Nice job to the service team. I see all these horror stories about people's experience and felt I needed to give the team credit when credit was due.

I am a retired person and last Friday my daughter sent me $1,000 to help me with my bills. I was told it takes 1-3 business days but normally it is next day. On Monday they told me that I was supposed to transfer the money from Venmo to my bank which I was not told by rep when I opened the account. They said , "No problem. We are doing it for you now and you should get your money usually in one day but maybe up to three days." It is Friday today and I still don't have my money. They hold on to your money as long as they can as they collect the interest from thousand of people like me. It is called making money on the FLOAT. They take advantage of young people who don't understand their scam. BEWARE!!!

As the centuries-old Latin adage says, Caveat Emptor. Let the buyer beware. DO NOT USE VENMO, EVER. Ever. Stand on the shoulders of my mistake and don't even get involved with them. SAVE YOURSELF the time, money, and aggravation. This company, and their service (if it can even be called that), is so riddled with problems that I can scarcely begin to fit them into this review. There are actually a ton of red flags that Venmo is doing shady business or, for one reason or another, trying to pull the rug out from under the very customers they claim to serve.

Made a simple $500 transfer. Attempted to move it over to my bank, but was denied. Called customer service and was told my transfer was flagged and that there’s NO time frame for resolution. The wire that is slicing my son’s cheek open from his broken braces will continue to do so until their red flag department does their job, which again they offer no time frame. This company completely falsely advertises their services and customer service is useless. DO NOT USE VENMO!

I called Venmo and asked them if the transaction I was about to enter into was safe. Someone was to send me money in the amount of 1900.00. The customer services representative assured me that the transaction was fine and that I would receive the payment, if there was anything wrong then that would be between the person sending me the money and their bank.

If I can give them a 0 rating I would! Terrible waste of time. I accidently put in the wrong email address when I tried to send almost $500 to someone. I cancelled immediately, and received an email from Venmo saying my transaction was cancelled and they were issuing me a refund. Let's just say it is 10 days later and they have not refunded me my money. They told me it would only take 1-5 business days. They kept giving me the run around saying it was my bank, but it turned out to be them. Then they claimed they issued the refund back, but the reversal process failed... HOW???!!! HOW DID YOU FAIL TO SEND ME MY REFUND!! Now they're trying to say they escalated this to their billing team (whom you can't call nor chat with!) and they will contact me in another 3-5 business days via email!! My money is being held & they are full of nothing but lies and deceit. I will be disputing this charge soon & report them for their scandals!

Keep in mind that Venmo has a zero consumer protection policy. You have no protection from being defrauded by the seller who may never send the product. I purchased something via Venmo and the seller sold it to someone else, saying Venmo never moved the money to her account. When I tried to address it with Venmo, they read protocol off a script and refused to confirm or deny that the funds were received by the seller. There was no denial that they pulled my money from my account. They said that the only way that the transaction could be reversed was by the seller, who can't reverse it because her account says it never went through.

I normally use ApplePay for any money transfers I would make to friends and family. However, in a recent transaction I downloaded the Venmo app due to money being sent to me from a friend who uses the app. After a fairly painless registration and having to enter a personal credit card for any transactions that I do not have enough Venmo funds for. This quickly turned into a nightmare.

I was sent $160 to pay some bills and I had to wait on the card to arrive to access my money and once the card finally arrived I went to activate it on the app and it told me to deposit money into the Venmo account to be able to use the card. I refused because I had $160 already in Venmo Balance. Then On a Friday after the office is closed I get an email stating my account is frozen. So I had to upload a picture of my ID but had to wait until Monday when they are open again.

I noticed they were taking an unauthorized $500 from my account. I called them immediately and after over 30 minutes on hold, they refused to do anything about it. I'm in shock at how callous she was, with absolutely no remorse for her company stealing $500 from me. It's definitely not money I could spare. I called the bank and they're going to have to dispute it with Venmo. Please, please, please don't give this company access to your accounts, it's a fraud!

My father is 83 and has had a bank account with a credit union for some years. He does not have a debit card for this account because this CU says he is not credit worthy since his wife left him and messed up his credit..now he cannot open another bank account because of that mess..that is a whole different story in itself. Anyway, The nearest branch of this CU is over 4 hours away, they do not have this CU in our state and makes it difficult to get any money at all. So we opened up a Venmo account for him and my husband and myself. After a few days, we were able to verify his checking account. He sent my husband money, so he could have some cash and also to get his personal stuff and so on.

I have had the same savings account for 20 years, and it is the only account I have ever needed. My credit card stems from this account and has obviously worked great for 2 decades. Not only was connecting the account difficult since I wasn't with one of their pre-determined banks of choice, but my account was marked "invalid" after Venmo authorized a payment that pulled directly from my account rather than the amount I had placed on my Venmo balance. My bank allows a certain number of pulls from the account each month, and I had plenty of money on my balance for the meal I was Venmoing for. But for some reason it pulled from the account rather than that balance. Not only did this cause frustration dealing with my bank, but once it invalidated my account, customer service refused to help re-validate it.

I sold a few Pacers tickets - before sending the tickets I called Venmo to go over the sale and full disclosure told them everything. Customer service agent assured me I was good to go and protected. SO I sent the tickets. 2 days later - they said I violated the their terms and conditions...after I FULLY discussed and disclosed my situation. This is worse than a scam because I did all my due diligence and still got screwed. Never using Venmo ever again... Beware!

I had changed my phone number so I couldn’t get a verification code so I reached out to support. ELIZABETH would not help me. I asked to Just cancel my account so I could start over. She wanted me to send my bank account info via email. When I said I’m not willing her response was when I said I would use another service was: "Okay that's fine! Have a wonderful day!" Super unprofessional and happily will never use them again. If you are an online service - train your staff how to be professional and yet helpful. As an HR role - she’d be fired and the company should be embarrassed!

Venmo used to be good then they removed the option to send someone money from your computer. Not everyone has a cellphone or has access to apps all the time. Often times a computer is all I am able to use. What a horrible company to remove the ability to pay online. That is the whole point. There is no good reason to make it so that you cannot pay from a computer except to force us to download their app so they can make more money. Selfish, greedy, company. I would not be surprised to find out they are doing sketchy things with your personal information.

So I spoke to a guy named Scotty last week. Was trying to unfroze my account. The reason why my account was frozen in the 1st place was because of their department's stupidity. I cannot believe how I was treated when I was trying to resolve the issue. After Scotty let me know did he took hear everything I can appall him but Dinah ** was unprofessional regarding how I was feeling about the whole situation. Never ever will call back for customer service. Unsatisfied customer.

I had a friend to send me $1,380.00 and Venmo stopped the transaction and took my money! I was told that the department that handles this issue only communicates through email (no phone calls). It’s going on 3 weeks now and haven’t gotten my money! I am going to file fraud charges immediately!

I pay or get paid by the same people each month. To pay my gardener, for example, I have to search for him each time and since his "identity" is a number attached to his name Venmo assigned and not identified by his phone number or email, I always have to find my notation of his "identity." One would think it would be possible to click on a link in our history of transactions to make repeat payments. The issue I always have with Venmo is identifying the right person to pay. Older people often don't add a photo and if they do, the small photo on Venmo isn't always clear. So I have to text my friend to ask his/her Venmo identity. Having said this, I always find the transfer of funds quite quick, but "Who ya gonna call if a transaction goes haywire?" I plan to get my gardener and others set up on Zelle. At least, that payment system is associated with a brick and mortar bank where there is recourse if payments are transferred incorrectly.

Don’t this Venmo. Zelle and cash app is better. They hold your money to do their own business with it for pass 7 days. They are not good no more. When I call them they say it's not them, it's my bank. It was a lie.

It's happened to us all. Phone in pocket, phone unlocks, phone buttons mash themselves and take you on a magical, unknown at the time, super crazy and sometimes improbable ride to wherever chance prefers to go. There are 3 ways to correct any issues therein, an apology, a call, or a cancel button push. Chances are these 3 solutions will correct any and all aspects of this cellular phone phenomenon because all phones are designed this way and 99.999999% is simply just how it works. This is not the category of Venmo as per design it would seem after review of any search engines pull up with any combination of the words "issues", "theft", "missing money", or "problems with" and the word "Venmo".

I recently used Venmo for what I thought was the first time ever. When I transferred $625 from Venmo to my bank account, I didn't realize that it didn't go into my current bank account (which could never be successfully verified, as it turns out), rather into a bank account that was closed years ago. (It turns out I used Venmo many years ago, before my divorce.) My bank has no record of any attempt to transfer funds into the closed account. Venmo says that the money is gone. If something like this is even possible, then there is something terribly wrong with Venmo. I will never use Venmo again and would discourage anyone else from doing so.

The whole reason I got the Venmo debt card was so I didn’t have to transfer money into my other bank accounts and would have an alternative. I have been trying to pull money out of my Venmo balance with my card and it keeps declining even though the money is there. I called Venmo helpline and they won’t give me an answer to the error. I’m freaking out because I need this money in cash or money order form to pay rent and I can’t do either. Very upset and frustrated.

When we log in to our Venmo account, we only see the transactions of the money we have shared with other people. We never see the history of the transactions that would go between our Venmo account and our Bank account. We never know how many transfers we had from our Venmo account to our bank account. Today, for example, I was so lucky to accidentally find out that I transferred $400 from my Venmo to my Bank Account on the 4th of this month, and it's not there in my bank account!!! Venmo leaves no tracking history to these outgoing transactions. I'm not even able to see what date I made that transaction. Everything is concealed and the clients may not even remember that they transferred these funds, especially when they transfer too many transactions. So, if Venmo fails to transfer the funds to your bank account, just like they did with me, you will never notice.

PayPal as a whole is sketchy and they have a history of randomly flagging deposits and if you get hacked as a whole it easier to go through your bank to fix things than deal with PayPal’s terrible service. I hadn't had a problem with the app but then I got an e-mail earlier in the month stating they were tying all Venmo accounts to anyone who has had a PayPal account frozen or taken from them in the past and if there is a negative balance they will take your Venmo balance! You need to cancel your Venmo account before 1/29 (I think) if you don't want this to happen.

I sent my daughter $500.00 for earnest money on a new house. It came out of my account ASAP but never reached her account. We both called customer service and got the "runaround" after several messages & emails... Still no one could give me a straight answer. I sent a certified letter and they "denied my claim"?? Where is my money?? I never got it back & she never got it... Beware of sending large amounts!!!

I transferred $500 to my daughter for her Christmas money because she was moving into her college dorm and needed the money quickly. It has now been a week and they are refusing to determine what their issue is. The funds came out of my account the very next business day. As of this Wednesday, Chase Bank is helping my daughter file Fraud charges against Venmo. DO NOT USE THEM.

Money that I tried to send my daughter, $500, would not deliver to her. After several days, of correspondence with customer service, a customer service person finally refunded it to my Venmo account, but it would not transfer back to my debit card, or my daughter's. The customer service rep kept giving us the same, useless instructions. I googled the answer myself. It requires the bank routing and account number for a "standard" transfer, which supposedly takes several days. A customer service rep "Tierra **" took an adolescent attitude, and kept seeming me smirking replies, even after I told her to not reply. I do not see on the Venmo website a way to contact her supervisor. If I get my money back I'll be pleasantly surprised. I will not trust them again with my money.

I believe VENMO is a legitimate scam. It has very sketchy policies after you have set up your account. I was scammed out of $150.00 with no recourse from the company. I will stay with CASH APP, you should too.

Venmo, you guys are currently messing up. You are going to lose an excess amount of clientele this season if you keep these sketchy business policies. One, I wasn't notified about your percentage changes and it appears to be the third or 4th jump within a 3 month period. And these charges are large jumps. Remember your place. This is not an actual bank and it feels like straight thievery when you are taking whole dollars for an invisible service. All of your competition is not pulling the way you are all of a sudden, With more convenient services. I was a client before your popularity I know the company has to grow and I get what happens during. But the moves made aside from the Venmo card has been very greedy. And allowing customers to put money into the Venmo account from the bank account should have been one of the very first things done but it only just got upgraded as an option.

I used this app before a couple of times but now it's acting weird. I tried to transfer money out of it and now it's declining to transfer through my bank card. Eventually I had to transfer the long way so we will wait and see. Not happy with having to do it this way at all. I think I'll stick to accepting cash payments from now on and delete my Venmo all together. Did you know Venmo and PayPal are the same people. PayPal owns Venmo since 2016...

So yesterday, a friend wanted to send me money to pay me. I told her I wanted to test Venmo before using it. I have received payments before from Venmo but I've never transferred my Venmo balance to my bank. I decided to transfer the money and the process wouldn't go through. I used the credit/debit card option and for some reason the Venmo app says the instant transfer is not working. It suggests I transfer money using a direct transfer and giving them my bank account numbers. I decided to research Venmo and found Consumer Affairs and was horrified by the user experiences. I decided not to give my bank account numbers so Venmo cannot pull money out easily. I've also decided to cancel the Venmo card that I've ordered.

So about a month ago I noticed that from my Venmo account was sent $500.00 to someone I didn't know and don't even have on my contact list. The same day I emailed Venmo that I don't recognize that transaction and don't give my permission to take money from my bank account. Because of that incident I even closed my bank account. Last Friday on 12/14/18 I received an email from Venmo saying that they sent money to that "unknown person" and that I now owe Venmo $500.00. I called them and all they said is that my account will remain frozen until I pay them. I mean who does that??? Why would they send money to someone I don't even know and after I told them not to sent it?? I filed the police report. Let them deal with Venmo, I am out. There is no way I send them $500.00. The worst company ever.

I was introduced to Venmo as my son worked for someone who wanted to pay through Venmo. Not a problem, I got this! NOT! I accidentally added a closed account and my transfer was denied, I was notified and corrected it IMMEDIATELY. Venmo then made 2 deposits and 2 withdrawals, 1 for $ .08 and another for $ .28. It worked... NOT SO FAST... I then waited patiently for over a week and still no transfer. I checked the Venmo account and no money in the account and it’s not in my bank. 23 emails and I can’t tell you how many phone calls between Venmo and my Financial Institution I had... Here we are over 2 weeks later still working on it... One Customer Service Rep from Venmo said at one time he had 5... Count ‘em FIVE Supervisors looking into this and they could not figure it out!

I receive $1000 payment. It was in my account. I try to withdraw it and they froze my account. Asking me for a ID which I send over right away. Days later I hear back from them because the only communication is through email for this matter. The people’s on the phone are ** useless. They said further review your account has been permanently deleted. What the ** is going on. I’m out $1000 now. Was the payment from a fraud user or something. I don’t ** understand. Why would Venmo make me accept a payment and then days later tell me it’s a unauthorized source and now delete me. They will not communicate with me. ** crooks. Let’s sue this ** company. Sue sue. Class lawsuit. Looks like they have robbed tons of people. I have no acres to my funds and no 1 from Venmo will help me. They ghost me. Phone. Live chat and email. Said some ** truly sorry and goodbye. Are you ** kidding me with this**. Please someone help me ASAP.

Venmo kept my $250 and it's been over 12 days still refuses to let me get my money from my account. I tried using their venmo card everywhere and says, "Contact bank." I called them 3 times, tell me the same thing, and they even laugh when you are talking to agents. They know they're doing people bad. I did read reviews and complaints of other users being robbed in the same way. I'm being robbed by them. My wife is terminally ill and I need this money asap to pay my electric bill.

Like most of the recent reviews on here, I too just found out that Venmo permanently deactivated my account because my bank had to recover funds that Venmo held from me. This means that my Venmo balance cannot be deposited into my bank account and Venmo gets to keep it? How is this even legal? Support simply asked me to send a photo of my driver’s license to prove my identity before unfreezing my account only for them to permanently close it all together with no viable explanation.

So I use Zelle & Cash App mainly and recently just tried Venmo. My buddy was sending me Christmas money. Long story short I contacted the customer service contact us on the app and Venmo froze my account for no reason at all and basically stole $160 worth of Christmas money doing this. I am so pissed I can’t even see straight. This app is a lie and a huge waste of time and money. Just PayPal inc. doing the best they can to say they are “preventing fraud” but really all they are doing is ripping people off. Be smart. Use any other money medium instead. Don’t be a victim. What a joke. Literally livid.

I'm a victim like everyone else! I've read their comments about freezing your account & no help at all after you've done everything they requested! They froze my account without telling me a legitimate reason why. I have waited to pay bills & my funds are unavailable. I went through the whole run around only to still sit here with no help and money still frozen. This company needs to be shut down! Shut it down! Shut it down! There's no way they still can be operating with only a customer service agent available to talk that can't even solve your problem! Shut them down! Shut them down! Give me my money back & everyone else’s money back & shut down!

Lets all sue this company and close it permanently. They froze your account for no reason and they have T & C stating somewhere you should not take money from people you dont know, then what's the use of this service. I cant understand. Dont ever use Venmo. Literally thieves. Steals your money.

Worst company. The only company that automatically takes off our money owed without you doing so. So picture this, you plan on paying a bill on the 25th, but you got 100$ on the 20th, Venmo will that money with your say so. Can’t pay more important bills. And they don’t answer when you contact them. Let’s boycott this company before it keeps doing this to other people, I’m all for a capitalist economy but not like this.

Applied for debit card that never arrived. We live in a rural community where we receive mail at a USPS P.O. Box. Venmo will not send to a P.O. Box despite the fact that their only mail carrier is USPS. After several emails and a phone call and trying to suggest an update to my street address to include our P.O. Box number they refused to send without proof of address that included this which is impossible. So essentially they have denied us service based on our geographic location which is discrimination as far as I’m concerned.

I had almost 2000.00 worth of unauthorized Fraudulent charges against my bank account. I reported this to my bank and destroyed my card, they referred me to Venmo to speed up the process of stopping the fraudulent activity. What a waste of time!!! They offered no help to stop the ongoing fraud!!! They took no information, nothing!! This company exists to rip off innocent people and encourage thieves!!! I'm a retired person living on a limited income, now my mortgage payment and utilities will all be late. Happy Holidays and goodwill towards all means nothing... This the season to be ripped by and cause suffering and pain to unsuspecting innocent people. This company needs to be shut down!!!

Venmo is the worse app ever. DO NOT USE IT. On Thursday I sent $700 to my boyfriend and $209 to my aunt. My aunt received her money. It is Sunday and my boyfriend has not received the money for an emergency. They froze both of our accounts. They asked both of us to submit a copy of our IDs and bank statements in which we did. I received an email today stating I have to wait 10 more days for him to receive the money. Making it 14 days in order for this transfer to be complete. Venmo removed the funds from my account and refuse to help me. I am planning on suing them for this grave inconvenience, as I did everything they asked me to do and I have to wait on them to release my money. Worth less than one star.

I had a friend do an emergency transfer to avoid overdraft bank fees. Usually Venmo would be the Savior in this. However, due to the required update, I can't make the transfer because my old iPhone doesn't take the new update. I can't afford a new phone, folks. Hence the last minute transfers. Don't make something that only becomes as inaccessible as everything else. The great thing to Venmo is being to access the money right away. I understand the push for new updates and all, but to think bigger picture. We used Zelle and I received the money right away without needed updates or fees. Bye Venmo.

I opened a Venmo account to "easily send money" to friends and family, shop online without exposing personal info, etc. Venmo has declined every transaction I have tried to make, including transferring my cleared available funds of $738.94 to my personal bank account. I tried sending money to my daughter and my mom only. I tried making a purchase on the Target app as they boast is so easy to do. Now, Venmo has frozen my account and will not give me any access to my money. My rent is now over a week late among numerous other hardships they have caused us because they have held my money since Nov 7th. I have called and called, emailed over and over as "that is the ONLY way to communicate with anyone about anything".

I tried signing up with Venmo to send our son some money. He had used the service in the past, however, this was a first for me. I downloaded the app, and when I tried to add my debit card, it came up with an error message and informed me that my debit card had already been linked to an account. Again, I had never used this service before, nor had I shared my debit card info with anyone. I did a live chat with customer service for help just to find out that they REFUSED to tell me whose account my card was linked to, or if it had been used.

Venmo promotes the app as a useful tool that provides instant access to funds... totally FALSE! Not only do they make it nearly impossible to get a live person on the phone, but when they do they simply refer you to your financial institution as a way of deflecting blame! Horrible app/company to deal with. Save your time, your money, and your sanity and go elsewhere!

I wanted to get a poster from a friend but she needed the shipping costs, so I decided to revisit my old Venmo account. Since PayPal wasn’t an option, and Venmo has my phone number in their system, I attempted to log in. Only I couldn’t log in. I changed my password twice, and when it still didn’t work, I emailed customer support. Customer support asked for my state ID, which I really shouldn’t have done, but I was desperate. That didn’t work, so they froze my account because the state ID and the account ID don’t match. BUT IT'S MY ACCOUNT. No one else has access but me. Just ridiculous. PayPal was even worse, because Venmo is owned by them. Also I would make another account but my phone number is in Venmo’s system, so that idea is out. I’m so DONE with money-sending services after this. They do nothing but cause you more stress.

I used credit cards, my bank account and incoming transfers to make payments, all of which have positive balance. Venmo randomly decided that some payment "raised a security flag" and their customer support claims that they have no means of lowering that flag. A week and a half later I still can't pay even $25 to a friend. My credit cards and bank have nothing to do with this freeze; I've contacted them as well. It's all at Venmo's end. Most frustratingly, even after receiving more funds from my friends, I can't pay anyone. It's a shame that this app got so popular, because now I really rely on it. I wish there was a better alternative, but not everyone has both PayPal and Venmo accounts. I truly hope that Venmo can implement a bit more common sense in their system and empower their reps to solve these issues with customers. That's what your reps are for! What CAN they do if not fix problems like this?

I do not have a Venmo account, although both my husband and I have a Paypal account. We got hit with $1960.86 in 19 transactions occurring back to back in our checking account. You can't get anyone on the phone and they refer to your financial institution (which I'd already contacted), but they will not offer any protection for future. So, now I am awaiting money to return to our account, dealing with other paid transactions from me being returned and already show $216 in overdraft fees I hope to get back from my bank. I also now have to close account to feel safe and reopen another. I've had this checking account for over 20 years. ABSOLUTELY DO NOT RECOMMEND!

This service is absolutely terrible! They've freezed my account and I haven't even used the account yet! My friend sends me money one time for our Halloween party and I tried to transfer to my bank and they just froze my account for no reason. Do your research. This “business” has been doing this to hundreds of people online. Beware of this company - they will freeze your account and keep your money. Stay away from them and Paypal!

I am having the absolute worse experience with this "company". I've been waiting now for 5 days for a bank transfer that I initiated on Venmo! It has been a horrible experience with this company. The app said it would be transferred the next business day on 10/16 and crazily is still saying that. No update in the app whatsoever. Now on the 5th day, my money isn't in my Venmo account and it hasn't been transferred to my bank account.

This company is the biggest scam. How do they stay in business? After transferring money to my boyfriend of $100, they froze both of our accounts! Now we can't get the only money we had left for the month. Useless customer service. BS story. Don't use them!

I deposited $775 and they have lost my money. It hasn't been transferred and you can't get in touch with anyone. Don't use these people. I have been calling all week sending emails and nobody helps. This company must be stopped.

A family member had an unexpected crisis. I set up a transfer of $1000 but she could not instant transfer it to her account. She sent it back to me. I could not get instant transfer it back to my account, either. Are these people not regulated? Customer service can provide no assistance, provide any answers.

Ok. My paycheck was originally deposited to a prepaid card called Chime. However it was not suppose to. When I called Chime several times to see how can I get my money without having a card they gave me several options and Venmo was one of them so an agent from Chime told me to download Venmo on two separate devices to transfer the money so that I can have it added to a debit card. I did just that. Well after trying 7 different debit cards neither one worked. So I’m now calling Chime and Venmo customer service back and forth as well as chat. So finally they say if you know someone you can trust you can send to them.

I had an issue where I needed to send someone money right away for a personal issue. This was all the money in my account. When I transferred it to my friend, he couldn't get the instant transfer right away. That should never have happened...we tried several times to send and re-send the money back and forth and Venmo held my money. They said they could not expedite it and the only way to receive it back was to do the "Bank Transfer" which takes 1-3 days to show up. I do not recommend Venmo, especially if you are looking to send money for an urgent and personal issue. The customer service was terrible too. They basically hung up on me. I am deleting my account as soon as I get my money back. NO COMPANY SHOULD BE ALLOWED TO HOLD YOUR MONEY, ESPECIALLY SINCE IT CAME IMMEDIATELY OUT OF THE BANK!!!

This company is a complete scam!!! Do not waste your time here. They sent $100 dollars of my money that I received over the weekend to someone else because this person had my number prior to me having it. Mind you these people are closed over the weekend. Then they told me that they couldn't go into the other person's bank account to retrieve & asked if I would want someone to go into my bank account. Then went on & on about how there was nothing that they can do.

(VENMO)... THIS COMPANY should have ALL investors, executors, representatives JAILED because they get money, take money, do NOT give it to the people it belongs to, make up lies, say they can't do anything, make it appear with the "FROZEN ACCOUNT" gig that you did some very bad things and they closed your account when the only thing you did was download the app, work for someone who paid you through them and then WANTED YOUR MONEY SENT TO YOUR BANK.

I can't even begin to explain the amount of hell Venmo has put me through! When you call customer support, they ask you to send your photo ID via email to verify your identity. I thought it was a little unsafe but did it anyways as I needed assistance. I then start getting really strange emails from Venmo about my account along with a text message with a verification code. I click the app to see what's going on & I had $1,150 fraudulent charges that came out of my bank via Venmo! So, I file a claim. Go through the entire process & they notified me that everything was fixed and my bank returned my money. I still decide to not reactivate my account because it was such chaos that I didn't want to deal with it ever again.

I initiated a 100 USD transfer from my bank and Venmo froze my account. To unfreeze my account and the 100 USD they required ID and bank statements by email. I refused and now they refuse to return my money, even to the same account. This is a scam to get your $ and/or your info. Don't do it.

So, VENMO has me pissed off enough to reopen my FB account to let everyone know that these ** are up to no good. I set up an account and made 7 transactions in the last few months, rent, car parts etc. Then I get this suspicious email explaining that I need to send a copy of a federally issued photo ID ie: drivers license or my passport to them via email, for verification. I refuse and ignore the email thinking is was just spam. It is not. Venmo truly froze my Venmo account. They refuse to reinstate it without my sending them photo ID via email. DO NOT EVER DO THIS. This is an invitation for any hacker to gain you personal information and should NEVER be asked for especially by a company owned by PayPal (who I have been a user and member of since it's inception with no issues ever).

My bank account randomly stopped working through Venmo one month. I had to reverify my bank and went through the necessary steps to do it. When I asked customer service why this randomly stopped happening, she was unable to help. She had no idea why. I asked if she could escalate this on the back end and she said she couldn't. There was no one to escalate this to.

It’s as if they don’t even listen to what you say! Okay I made mistake of not paying attention to balance in my checking account and sent Venmo payments when I didn’t have money in my main account! So I deal with my bank and all the overdraft charges! See I had to pay bank back for the money that they covered! This is normal with a lot of banks as they cover your charges then charge you up the butt in other charges! Well lo and behold I go to use my Venmo because I had over $100 in there and my account is frozen!

My account has been frozen for 3 weeks now. I have sent in 6 requests to have my Account unfrozen so I can go ahead and transfer my money into my bank. I have yet to hear back from anyone or get any help. I am just about ready to get a lawyer involved at this point.

Worst customer service ever!!! Hard to believe this is same company as PayPal. Most unhelpful and condescending customer service that would only communicate through chat. I gave them document after document proving identity and yet they would still ask for more. I finally closed it completely frustrated with their lack of help and I’m not even completely sure I wasn’t being scammed into sending the info I did send. There are too many other companies you can use to send money, run away as far as you can from Venmo.

I recently had downloaded and used Venmo. While creating account, they do not ask anything. As soon as you create account and transfer money, they will frozen your account for some nonsense reason and ask thousand times to send your identification document (Driver License) and will inform you that you will receive an email in few days with the issue. I immediately closed my account after experience very bad response from the contact team. Chat option never worked. In nutshell "Do not download and use VENMO". It will waste your time, efforts and you have to struggle to get back your own money.

The fact that this company can somehow tie up my money by arbitrarily freezing my account, then proceed to tell me that I have to send bank and credit card statements along with Photo ID through an email to “verify” my account, is a little shady and not trustworthy to be honest. You can only work through email correspondence to have your account unfrozen! Also they ask for obscured Photo ID but then say a passport and DL are obscured! In this day of fraud and identity theft, this unprofessional company is playing with fire. I predict a class action lawsuit in their future. I suggest avoiding at all costs. I asked them to cancel my account immediately and I have now put alerts on my bank account because of them! I have reported them to the BBB also.

Their website is a mess. I cannot access my account despite several attempts from different devices and browsers. Resetting my password does nothing. It is just dozens of 403 forbidden errors. I want to move $100 a friend sent me to my bank. Instead, I've spent months trying to get into the website. When I called, two reps said I had to email a copy of my drivers license, passport, or other non-expired photo ID with all my personal details to them. WHAT?! Who would do that?

I had never heard of VENMO util I saw a $1450.00 charge to my bank account. Somehow they had my debit card information and removed money from my account. I have never had an account with them. Be very careful of this company.

Desperately needed assistance from a friend on a cruise after property was stolen (including my phone). I had to use my son's phone to attempt a money transfer but could not receive 4 digit code because my phone was stolen. Venmo had me go through a long "alternate" validation which resulted in them suspending my account. I then advised the friend to cancel the transaction so she could get her money back. Not allowed. She was told to have me email the rep to authorize accessing my account.

When I tried to create a Venmo account I was surprised with the fact that my account was frozen because someone else had registered an account with my bank information! I made a complaint and sent them my ID information as requested... They closed and permanently removed ME from Venmo. The real ** owner of the bank account. Idk what the hell they are doing, but they are backing the thief who is fraudulently using my bank account and debit card information! DO NOT USE THIS COMPANY. THEY WILL NOT HELP YOU.

The fact that this company can somehow tie up a $2700 payment by arbitrarily freezing my account, then proceed to tell me that I have to send bank and credit card statements along with ID through an email to “verify” my account, is a little scary to be honest. When I was actually able to get someone on the phone, they informed me that they did not have the ability to unfreeze my account but that I had to work through an email correspondence to get my frozen capital. They should have returned the money directly to the sending bank. They have no legal jurisdiction to hold the funds in any sort of escrow account. In this day of fraud and identity theft, this unprofessional company is playing with fire. I predict a class action lawsuit in their future. I suggest avoiding at all costs.

At the request of my landlord I made a Venmo account to pay my rent. I paid security deposit, then a month later when I sent the rent payment, Venmo froze my account *after* they took the money from my bank. They said it was due to a security concern. Again, my bank has *already released* the payment. Venmo has my money. There is no security issue. And Venmo froze my landlord's account too. I had to send a photo of my driver's license and a bank statement to Venmo, and they emailed me that they will resolve the situation in 10 days. Nonsense. The payment went through; there shouldn't be anything to resolve! Thanks to Venmo, I now have to come up with a second rent payment, because my rent is still due. I'm just hoping they release my money in 10 days. Do NOT use Venmo!

They had the menu option 'greyed out' where it read "Friends incur a 3% processing fee..." I wasn't sending to a friend. Instead, the green text showed Free In App or Online.. Yet they charged me the fee... about $8 total... very misleading.

These people are awful. I thought I set up an account. Someone sent me a cash transfer, but my phone number was not correct. So they will not send it to my bank account, return it to the sender, nor correct the phone number. After 6 months they KEEP IT. Be VERY Careful when using this service. They have no interest in solving problems. The default for them is to do nothing and keep the money. It is awful. It is NOT quick and easy - nor risk free. However, since the money being sent has not been received, and transaction can be reversed. Sellers should know this. A TOTAL rip off.

Account frozen without explanation or chance for recourse. Venmo is ridiculous. First they freeze accounts stating it has been "suspended due to recent activity that appears to be a violation of our User Agreement" and write "if you would like to reactivate your account, please reply to this email with a picture of your unexpired US government issued photo identification to begin the review".

It's design, ultimately, is for use with other Venmo users, which is limiting. That is compounded by the limited number of financial institutions you can even link. So in other words, if Venmo doesn't play nice with the other money kids on the block - they just don't let you link to them and your money is held in Venmo purgatory. Ironically, PayPal (which in of itself is a racketeer) owns Venmo but Venmo cash can't be transferred to your PayPal account. Wow, just wow. I literally opened and closed my account within four hours of trying to navigate ways to actually get my money transferred the hell out of Venmo's hostage hole.

VENMO STRIKES AGAIN... MY ACCOUNT IS FROZEN AGAIN... I have been waiting 5 days for a response, sent them my ID's multiple times, bank statements, copies of credit cards and they still haven't fixed my issue. Why have a company where you can send money to and from your family in an emergency situation and then they freeze your account and you can't access it AND you can't get your "account specialist" to respond to you. Customer Service told me just now that I will just have to wait for them to email me and my "Account Specialist" has other customers. Are you kidding!?!? She basically told me that my issue doesn't matter and there is nothing she could do about it. After I retrieve my money (if that ever happens), I will NEVER use VENMO again! Horrible experience.

I sent a payment of 1000.00 to a friend, my account was immediately frozen. I contacted customer service and got the account security team will contact you. They did and ask for photo ID, I sent what they ask for. It has been at this point 3+ days ago. I requested they process payment to my friend or refund my money. At this point, I have contacted customer service 2 times a day. Still no action or word from security team. Where has not Federal Consumer Commissions Closed these people down and jailed some of them? PayPal is the parent company they should be fined and someone there jailed.

My son is a doctor and he sent me money for Mother's Day. It said to use my debit card for immediate payment. They refused several of my debit cards and asked me to verify my bank acct. and I did. It said that I would have to verify deposits and withdrawals. Which I did then it said the money would be there tomorrow which it wasn't. Lie after lie.

I tried working with Venmo to give me my money ($3,000) or return money to sender and they refused to do so. Spent 10 days trying to work with them. I filed a complaint with PayPal's internal hotline. Go online and file a complaint. Search for Compliance under PayPal.

Received money from my kids to share buying a mother's day present ALMOST without a hitch. Was a bit spooked because I saw a list of financial transactions (without the amounts) of various Facebook friends... On the other hand my youngest son says he and his friends have been using it for 3 years with no real complaints. Not a huge fan, and they HAVE demonstrated that they can withdraw money from my account as well as deposit it with their verification process, but it's not a one-star review.

I helped a friend move some stuff - the "joys" of owning a full size pickup truck! At any rate, he said he would give me some money to pay for gas; the downside of owning a pickup truck (not fuel efficient). He said it would be easy and convenient for us to do so by Venmo. So I created an account with Venmo. He transferred money to me. When I went to transfer to my bank via my debit card, the process was declined. No explanation was given. So, I contacted "customer service"; I can't really say they are deserving of that name as they are not equipped to actually provide any service. They were able to "confirm" that my transfer was declined. I already knew that and was why I was contacting them. Long story short, they were not able to tell me why. Now would they transfer me to anyone who could. Basically spend half an hour with them to confirm my transfer was not completed.

5 days ago (Sunday) I was attempting to sell my car to someone who did not have access to the $1500 cash. We agreed to set up accounts through Venmo and transfer the money that way. Venmo took the money out of his account right away and Venmo informed me that the money would be transferred in 3 business days. On the third business day, they sent me this email: "Your Venmo account has been suspended due to recent activity that appears to be a violation of our User Agreement. If you would like to reactivate your account, please reply to this email with a picture of your unexpired US government-issued photo identification to begin the review. Acceptable forms of ID include a driver’s license, state ID card, passport, and green card. The name on your photo ID should match the name registered to your Venmo account. We require this information to ensure you are the legal account holder."

My Venmo account deducted from my bank without notice 200.00 on April 11th and I wrote to them, chatted and they said they would solve it! It has been over a week, tomorrow is the 19th and nobody has followed up or called or solved their mistake!

I have never heard about this fraudulent company until this morning when I was checking my bank account and found 6 transactions of $1,785 total drawn from my account without my knowledge and authorization. WTF! I don`t even know what Venmo is, I don`t have an account with them or anything. I called my bank and opened a claim... did you guys filed a police report?

Just like everyone else here... I have the same complaint about Venmo. I had only had Venmo for approx. 3 months. I was notified that my account had been frozen. They asked for me to verify my ID so I sent in my driver's license... A few hours later they emailed me saying my account was suspended due to violating their terms and policies. Reading their terms and policies I cannot find anything that I had done wrong. Nor could Venmo offer me any other explanation. It seems to me since PayPal bought Venmo this company has gone downhill.

I would like to make you aware of a very disappointing experience with Venmo. I want to start off by saying I am currently serving in the US military and I have never broken a law, nor participated in any illegal activity, yet Venmo has treated me like a criminal. I simply called Venmo to advise them of a complete stranger attempting to deposit money into my account. I was trying to do the right thing, and I was accused of participating in activities that broke regulations put in place by Venmo and this is simply untrue. Not to mention, the money I have in my account is being held until I am investigated. I feel disgusted that Venmo would treat anyone this way, and I will be making complaints to any outlet available to me. Venmo should be ashamed of the awful service they provide, and the disgusting way they treat their customers. SHAME ON YOU VENMO! I will be suggesting to all of my friends and family members to close their Venmo accounts!

Has anyone found a way to deal with this company and making them return funds that are not theirs to keep? I was using Venmo for about a year and all of a sudden they froze my account and are holding on to my money indefinitely. They are not telling me what part of the agreement was violated and not sharing any information - however refusing to give back the funds. Multiple calls to their helpline has not been helpful. My next step is to blast PayPal escalation and executives with emails as well as to contact my attorney and send them a letter. PayPal Inc. Attention: Legal Department. 2211 N. 1st Street, San Jose, CA 95131.

Horrible, horrible situation. $800 is in limbo. $800 removed from my bank checking account, but not transferred to recipient's bank account. Account suspended even though money already taken from my account. The recipient's account is also suspended and the money is with Venmo. Suspension due to not enough information. But they already processed a similar transaction without requiring additional information to the SAME recipient, now they want information from me and the recipient? Customer support is not able to help; they just tell you that you need to exchange emails with a specialist. The call center has no specialists available. I'll use BillPay from now on.

So this is my first time using Venmo and I get 500!!! Sent to me from a friend to pay bills. Go to Venmo to transfer the funds and it get a error telling me it can't transfer to my acct. I call customer service. First thing on the recording is that the system is down and they don't know when it will be fixed. Which is unacceptable to take money from people that can't be transferred out of the app. So I wait to a agent. The agent tells me the same thing like she doesn't know when the funds will be avail. This is the worst company I have ever dealt with. Do not do business with these people!!! Do not!!!

I’ve used Venmo without issue for almost a year when recently my account was frozen. The worst part was they allowed transactions to go through without issue and then froze it when I tried taking the money out. I’m now jumping through hoops attempting to get my funds released. PayPal ruined Venmo!

I have exactly one day of experience with this company: These guys are *extremely* shady. They ask for your bank account credentials. This is *huge* red flag. Never give *any* company the username/password for your bank! Unable to add debit cards. App errors out claiming 'invalid zip code'. I had someone send me $5 as a test. The account was immediately 'frozen' by Venmo, and which point they asked for five separate pieces of documentation to prove my identity. It's too much of a hassle so I called it quits. Venmo is the very definition of a useless company. I'm starting to understand why millennials are shunning the conventional banking system and switching to Bitcoin and other cryptos. Who on earth would want to deal with a mismanaged, fraud of a company like Venmo? The fact that these shady people are still in business is appalling to me.

Today, 3/15/2018 VENMO NY charged my debit card two charges, $500 and $250. I never heard of Venmo before today. I do not have an account with them. I called my bank, had my card frozen, called PayPal, I’ve used them for many years and they claim to know nothing, of course. I finally found a phone number for Venmo, they have no record of me whatsoever as I am not a user, correct. Venmo told me to contact my bank and claimed that they couldn’t search for the transactions even though I had transaction number from my bank. Looking around the internet, I find that this is a common practice of Venmo, so I am just one of hundreds being ripped off by them and Venmo taking no responsibility. If anyone has suggestions as to how do something about this thievery, please comment. By the way, my bank account is now overdrawn by nearly $500. I get by on a frayed shoestring so this is a huge problem for me. Thank you.

Sent a payment to a travelling companion for a cruise she booked for us. Since one of the days was in Havana, I playfully wrote "Cuba" in the subject line. This set them off, and I have been going back and forth with them for weeks. They have repeatedly requested invasive amounts of information. Once this gets cleared up -- if ever -- I will stop dealing with them. Only gave one star because zero wasn't an option.

I'm very disappointed how Venmo took $2500 from my checking account when I didn't even link it. I just filed a dispute via bank and they are getting my money back. This is ridiculous - no security check on $2500 fund transfer? How is it possible to get away with the regulators? Soon, Venmo will get charged for lack of compliance as a financial entity. This type of companies should get investigated or improve their security level.

This company does not realize they are dealing with people's money. They are full of miscommunication. Do not use this unless you want to deal with either three hours of customer service conversations or just letting your money go down the drain. Use PayPal instead, it's trusted.

I used Venmo successfully for a few years and was satisfied with it, until now. I sent a payment to someone who was not registered. I canceled the payment and the funds were returned to me, after they continued to charge my account and cause overdraft fees (which I had to clear up with my bank). Then I received another payment that I wanted to transfer to my bank and they took half of it claiming I owe them money! I spent about two hours on chat and on the phone with these people, three or four times they hung up or disconnected the chat. Then they denied that this is an error after asking me for bank statements and verifying my identity way too many times. I do not owe them money, and I hate being hung up on. I wasted time and money with this company, do not do the same.

This company has held $500.00 of mine for a month claiming my account was flagged due to fraudulent activity. I tried adding several different cards in order to get my money out of this account and it violated their user agreement. However when I signed up I never once read a limit on how many cards can be added. I was only informed of this AFTER my account was frozen. They requested numerous documents from me proving my identity which I have complied with yet they are STILL requesting more. I believe they are only delaying the process because they have used my funds and have not replaced them. This is THEFT! Nothing in the user agreement says they have the right to hold my money like this. DO NOT USE THIS COMPANY.

No star for this fraudulent company. They withdrew $1.450 in different tranches on the same night at 2 AM from my checking account overdrawing my account. When I filed a dispute with my bank they claimed Venmo used my ATM card. When I called Venmo, I got a message that I should contact my Bank. I had to block that card and wait for another 7 to 10 business days. In the meantime, my money is gone. I can't believe this company is associated with PayPal with which I am doing a long time business. Not sure what to do after becoming another victim to Venmo. Any suggestions? Did anyone get their money back? How can this company be still in business?

registered with another Venmo user). I tried numerous times to explain I did not even have another card to add nor did I try to add a card and their system made a mistake. They instead pretty much said I was lying and their system did not make a mistake and I tried to add a card. Pretty sure I would remember doing such a thing and they refused to believe me. I don't even think they properly investigated matter as they just saw what the system said and said there was no error, I tried to add a card. So basically this is a company that is infallible and makes no errors and accuses its clients of fraud and deceit than admit they made a mistake. I use Square Cash now for my financial transfers to friends now.

No star is the best review I can give for this racket! I never heard of them until they fraudulently withdrew $1.500 from my checking account overdrawing my account. When I filed a dispute with my bank they claimed Venmo used my ATM card. Adding insult to injury I had to block that card and pay for a new one. Now I'm waiting seven to ten days for my bank to complete their investigation and hopefully reimburse my account. How can this company be still in business and associated with PayPal after all the scam alerts! I also filed a complaint with the FTC.

My CapitalOne360 checking account reported transactions from "Venmo 855-812-4430 NYUS" against its debit card of $0.00 and $800.00 on 02/15/2018 in "pending status"; reported these to the bank's fraud department. At the time we'd never heard of nor done business with Venmo. As of 02/26/2018 we have not recovered any of the missing funds. Also reported fraud to Venmo via their help center.

So I attempted to use Venmo in selling my motorcycle, the buyer sent me 2500$ as a down payment with Venmo, next thing I know my account was frozen, so they requested I send them a copy of my photo ID, which I did. They claimed the money was sent back to the guy who transferred the money but he has nothing stating the payment was refunded, so now I have to deal with lawyers just to get the money back to the original sender. This is ridiculous, never use this service, seems like they just want to rip you off.

My kid used my credit card without my consent. I kept trying to add my card and kept getting an error that the card needed to be released by another account. They informed me it was my son. I contacted my son and he removed the card and then I tried to add the card to my account. Then customer service said he had to call in to verify release of the card. Nowhere does it say that extra step had to be done. The customer service lady was a mindless robot. My name is on the card for Christ sakes! I don't trust these people and their mindless robot minions. Something just smells fishy and when it comes to my money and bank accounts I want a little bit more professionalism. How the heck can my card with my name and without my permission be used on someone else's account?

I am brand new to using Venmo. I just installed the app on my phone last week and used it for the first time on 2/10/18. I was trying to come up with a easy solution for my tenant to pay me rent and after researching apps on Google I chose Venmo because it appeared to be the simplest to use and it's FREE. My tenant installed the app on her phone Saturday and sent me the rent money. I immediately received notification via both email and the app. I clicked the "Accept" button to retrieve the money and it instantly went into my Venmo account. I was so excited because I thought I had finally found a solution to getting the rent money. As soon as I clicked "Transfer to Bank" all my happiness went away and that's when everything went downhill.

Venmo has failed to release 2 bank transfers to my TD Checking account ending in ** via standard transfer 2/12 and 2/13. I called on 2/13 to speak with a live person but the representative stated that the department that handles my transaction cannot be reached by phone. This practice is deceptive and deceptive and I have lodged a complaint with The Federal Trade Commission, Consumer Affairs, The Better Business Bureau and Superior Court.

Never heard of Venmo until I checked my bank statement and saw that it was compromised. $800 was scammed and customer service as most of the reviews stated here are of no help. My banking Institution is disputing the charges now and I too am livid! Stay clear.

Late last night (2/9/2018) my bank account was drained of every penny through Venmo, and thankfully I have alerts set up so I was able to cancel my card and feeeze my account before their other withdrawal attempts of another $750 and $500 were made. I emailed Venmo and chatted with them and they told me there is no record and so it couldn’t have come from them. (Even though there is proof through my bank statement.) Thankfully I have fraud protection, so I will get my money back, but I am absolutely livid that this happened. Their security is garbage, just like PayPal, which I found out OWNS VENMO. So honestly it doesn’t surprise me that this happened because PayPal has had numerous breaches. I will never EVER use PayPal or Venmo ever again and I hope others quit too. I wouldn’t wish this on anybody! Be safe y’all.

This company got access to my checking account without permission and withdrew 650.00. When I contacted them they said they had no control over the withdrawal and there was nothing they could do about it. What kind of company moves billions of dollars and has no control over where it comes from or where it goes?

I had never even heard of Venmo until yesterday when someone used it to drain $565 from my bank account before it could be shut off. I'm extremely displeased to see that Venmo takes zero interest in rectifying this situation & appears to have no interest in protecting consumers against fraud. I'm guessing it's because they want to process as many transactions as possible so they can skim their cut off the top. I would never recommend this app to anyone!

I was performing a simple Venmo to my sister and my account was frozen for suspicious activity although the money was taken out of my bank's checking account but never deposited into my sister's bank account despite my request. They are holding my money but refuse to let me know how to unfreeze my account. Customer service is unresponsive.

While being away with friends for a weekend, I got a notification that my account was frozen. I reached out to their support right away, 3 days later their support is still unhelpful and hasn't done anything to unblock my account. They request personal information that they have no business knowing and won't do anything. I have been contacting them several times daily as they still have a few hundred dollars of mine but I only get rebuff emails. This service is a scam and they are unfriendly thieves. Do yourself a favor, don't use their service and use your bank money transfer, that's what I'll be doing now...

Within an hour of receiving my first transaction I received a text on my phone with a link to see if I wanted more money. Someone is working this system from the inside since our info is supposed to be encrypted. The other person in the transaction had a fraudulent transaction on their checking account. Don't use Venmo if you want to protect your money.

Reactivated my account on the phone with a rep and sent all necessary IDs and documents. Did this before the weekend because my car loan needed to come in the beginning of the following week. Received notification right before Venmo closes that my account is frozen and they won't release the money. Sent all documents again, FIVE TIMES. No adequate help from reps, today runaround on the chat room, and they are conveniently closed and screwed me on my car loan which was difficult to get and finance. Completely untrustworthy company because their reps decided not to share my information or actually do what they said. Nor communicate with each other. They've really screwed me over.

I never had used, signed up for or even heard of Venmo when I started getting e-mails from them about payments sent and received. They were for amounts under $10.00. I also received e-mails people were friending me. I tried to sign on and of course that did not work. I tried to reset my password and the e-mail address I was receiving e-mails at was not found. It looks like they found my e-mail address somewhere and started sending me the fake e-mails to get me to sign up. The e-mail address is actually my wife's. She is on a lot of job boards looking for work and that is probably where they got it from. It says it is a part of PayPal but it looks pretty scammy to me.

I was an infrequent user of Venmo. Then I changed jobs and was unable to access my email. I tried to change to a new email and sent my ID but apparently violated some agreement. I wouldn't care but a friend sent me $2K from Venmo. He showed me where it was taken out of his bank and is floating around. They've been very slow to resolve the situation. It's been over two months. My friend, a regular Venmo user, has emailed him too. Calling doesn't work. Be careful if you use them because believe me you don't want to have to contact them.

I had used Venmo twice before and didn’t have any trouble. However, In December my ex-husband, whom I’m friends with, asked me to get him a cashiers check for his rent and that he would pay me back the next day. I recommended he use Venmo. He created an account and sent me the money within 24 hours. Venmo promptly sent me an email saying my account was frozen and they requested a copy of my drivers license. I sent them a copy. They then emailed me, questioning my relationship with the payee. I told them he was my ex husband. I even called Venmo and asked what the problem was. Of course their customer service department said they had no idea what the hold up was and that it would be best if I got the money from my ex husband directly because they couldn’t guarantee that they would unfreeze my account.

I had heard a few stories about Venmo being scammy or unsafe, but after doing some research, I decided to check it out anyway since I was only going to be using it between friends and for small amounts here and there. Just for when I didn't have cash on me. Had it for a few months... and then I recently had my Venmo account suspended and was notified via e-mail asking for my I.D. (as they had SOMEHOW found something that they thought "may have violated their terms"). So I read through their terms... thoroughly. I read through the entire "terms and conditions" page. Not a single violation. So I responded with my I.D. and told them that the review was unnecessary as no terms had been violated. Their only response was "your account has now been frozen". WHAT??? Absolutely infuriating!!! I can't even delete that account now because it has been FROZEN for NO reason and will not allow me to delete.

This is unacceptable. I only just set up a Venmo account this morning and only for the sole purpose of purchasing some used appliances from a Facebook friend. The system immediately had issues processing my payment using a debit card that showed as verified. I called and was assured the issue would be resolved within 24 hours. Instead Venmo has frozen my account for violating terms of service? What exactly did I violate?! And no I will not be providing my photo ID AND bank statement AND debit card statement because it is a violation of my privacy. Besides which, as I stated, I only set up this account to process this payment.

Strongly recommend against using their services. I attempted to set up an account, based on an invitation from a friend. VENMO withdrew money from my account and then sent me an email saying the transaction had failed, and my bank account link had been terminated. Run as fast as you can from their services. PayPal is a much better option in my opinion.

Some dolt was able to skim off my account on the day I received a money transfer. I thought it was any number of other people I've had contact with, but the criminal in question misspelled the name of my town and wrote out my name. Tomorrow I go to the cops and report his bad behavior. For today, I am trying to find as much satisfaction as possible alerting as many people as possible to NEVER USE THIS COMPANY'S apps or anything else. They are not secure.

A patron or vendor of VENMO has somehow managed to steal our credit card information while vacationing in Apopka, Fl. There are only a few places that our card was in the hands of someone else. Cheddar's in Daytona and we bought auto fuel at a Chevron station in Altamonte. The thieves emptied our checking account causing the legitimate purchases to bounce/overdraft. When I contacted our credit union they began working on it but gave me the customer service # for VENMO. A company we had never heard of.

I am a user of Venmo, I have used it for almost a year with great results. However recently I changed my phone number and I am not able to log in to my account. They have made it extremely difficult to be able to access your account. They at some point ask you to send a Photo I. D, which I declined to do as they requested it to be sent through email. I emailed them informing them I do not feel safe sending that type of information through email for personal security reasons. I have given them the information they have requested to authenticate my account and they are still not unlocking my account. They also use an annoying email template that basically replies the same thing every time you contact them. I am very upset at this point, their management need to verify and update their security authentication process, they are locking out good users. They lost a client with me.

I can't believe this company still exists nothing but scams. My friend couldn't take money from ATM because it's over limit. I give him $800 cash. He pay me back with Venmo. I transfer to my bank account. Never receive. Venmo took my money. I call, nobody to talk too. I just find out same thing happens to my other friends.

NOT AN ETHICAL COMPANY! If you send money to a recipient who does not accept it or in my case could not accept it then Venmo keeps your money, or at least says they can not refund it back to you which means it is no longer your money... Read everything about how Venmo works BEFORE YOU SIGN UP WITH THEM AND TRUST THEM WITH YOUR HARD EARNED MONEY - I have been a PayPal customer since they started and PayPal is the most reliable and economical when it comes to sending and receiving money. And if the recipient does not accept your payment you do not lose your money!

Yesterday, October 11th, 2107, I attempted to pay Justin ** $550 for rent due. The Justin ** I paid was the incorrect Justin **. The incorrect, and honest, Justin noticed the mistake and returned my money. After having the money returned to my Venmo account and then left on my Venmo as $550, I paid the correct Justin ** $550. Venmo took this money out of my bank account instead of using the money I already had in my Venmo account which at that moment was $520 (I had just completed another payment for my cell phone bill, which, WAS taken out of my Venmo account). Why did that money, $520, not get used first and then the remainder, $30, pulled from my personal bank?

Venmo stole money out of account using my debit card information. I never even heard of Venmo, let alone use it. Now I am trying to deal with my bank to get my stolen money back and it's taking a while. They are CROOKS!

Made my account about a year ago and I have only used it for one transaction. Recently I tried using the app for the first time in about a year and they said my account was frozen for suspicious activity (remember I only used it once to receive a few dollars from a friend). I emailed Venmo trying to get my account unfrozen and they said that I had violated the user agreement and that I was a liability. They also wouldn't even tell me exactly what I did or what the user agreements were. When I called the helpline the people on the other end were clueless. When I emailed back again the man dismissed me and told me that my account is permanently shut down and that the email line for my account was being closed also so I couldn't ask anymore questions.

I'm really disappointed when people take advantage of me on a service like Venmo, and then Venmo doesn't help people get their money back. If a bank sent funds, I could count on getting that. I'm disappointed in Venmo.

I woke up this morning and when I checked my debit card transactions online, I noticed that I had two charges from VENMO. I have no idea who they are, and have never heard of them until now. They charged my card for a total of $1,478.21. I called my bank and reported the fraud, but I can only surmise that this company VENMO is stealing people's money and no one is doing anything about it. I wouldn't do business with this company if they paid me. Buyer beware when you interact with VENMO.

I used Venmo to sell a car, the person has my car and venmo deactivated my account and stated there will be no further contact. So I have no money, no car, and there is not ONE legitimate reason as to why or if I need to go and find authorities to get my car back. I am stuck in limbo with zero communication. I received a text message even yesterday as to how they love the car and are driving it. But because of Venmo I can't access my funds, without an explanation.

I sent money via Venmo to pay for e-tickets and when the scammer got my money, they removed their Venmo account and stopped emailing me. I contacted Venmo to do something but they said I shouldn't have done it. Really, that's your reply?! What BS! They didn't offer any help or solution. Horrible company that's made for scammers to exploit! I even tried to report the scammer account. They did nothing. Venmo is owned by Paypal yet they are useless. What kind of company doesn't try to document the scam or have some measure of security? I am so mad! They could have stopped it and yet did nothing. Don't use Venmo! They don't care about you.

My husband and I never heard of this awful company, until about three weeks ago when somehow my husband's debit card number was used to access our business account and steal more than a $1,000.00 dollars from us. I called our bank and informed them we didn't do the charges and don't let the charges go thru (they were in the hold stage), but they did anyway. That was equally upsetting. We received a letter from our bank saying, because it is a business account our dispute is not recognized under the Electronic Funds Transfer Act, and they will have to investigate. As of today, some scum has OUR money! All because of this horrible company VENMO.

I have only used Venmo twice. The first time everything worked fine. Thought it was a great new application. The second time everything went wrong. I can't get into my account. It seems to be locked. I can't transfer the funds to my bank account. I need to access the funds and I'm not being told what the problem is, just being asked to contact customer service... what a joke!

I signed up for Venmo as a way to transfer money between my friends. I went on Letgo and tried to sell my GameStop card. This user thought he could scam me out of my card information by Venmo'ing me $10. I NEVER transferred the money to my bank, I even tried to return it. (Not an option on Venmo). I called repeatedly to get this charge off my account and no one ever responded, instead they froze my account. Never sending me any information that it was frozen. Yesterday I needed some friends to send me money and I tried to call Venmo again. The "customer service agent" (use that term lightly) told me to just open another account until I can get this account fixed. I did exactly as he suggested but when I tried to link my banking information I couldn't because it was linked to the previous account. So they froze this account as well.

I hope I can give 0 stars to this app! 2 months ago, I use Venmo. Send a model $1200 as shooting fee. After I sent money, the model Kimmy told me her Venmo account was locked and cannot receive money. So I just send money to her with another app. After 2-3 days, $1200 transfer to the model Kimmy Venmo account. But I already transferred money with another method, so what I need to do is to get money back. And I search online, it said there is a button can get money back, I look on the app and there is no button. When I contact customer service. The customer service told me they already finish the transaction. What I need to do is ask model unfreeze the account and send my money back.

I should have read the reviews before I used Venmo. I am a 44 year old woman. I don't Understand all the new technology but I am up for learning. While I was trying to figure out Venmo I was clicking buttons to see why everything did. It is not user friendly. I would pay for something and then have to cancel it because it was confusing. Then I realized that I sent it to an email that the other Orth didn't want me to use. They canceled it as did I. Next thing I knew my account was being frozen. They asked for ID to prove I wasn't scamming. After I sent the proof they terminated my account for no obvious reason. What a disappointing company.

I used Venmo for the first time. I was sent the money, but now have no access to it. Venmo cannot verify my account, even though their parent company, PayPal, already has. I received an email with instructions on how to re-enter my information. It does not work. I was told to enter another account. I only have one account. I feel as if this is fraud, as my money is not accessible. I have filed a complaint with the FCC.

I set up an account with Venmo to get paid by someone who was out of town for 2 weeks. After a couple of days of resolving a small issue with my phone number (that was accidentally transposed with another person's account and linked to that account) I finally got a notification that the money was transferred to me on Friday and that I would receive funds on Monday.

This application has problems. Your account can be frozen for no apparent reason. The funds are removed from your account and are not made available until the next business day. To remedy this you are required to send a government photo to their site. That is not safe. Do you want hackers to get to that information. Sure it's safe. Then when you complain it takes days to fix this. When you call they don't help. You have to wait in a queue. Easier to write checks. Why does the app take your funds and then decide to freeze your account? Not to help the customer. Very frustrating.

Well, I sold a ticket to an event to a friend of mine and I wanted to just meet up with her and do a cash exchange. I'm low on funds. In fact at the moment I'm that broke and have no money but the money I was being paid for my ticket to an event I was no longer attending. Well, she forgets to get cash so she asked if she could Venmo it. I said sure but I have to go install and set it up. So I do, give her my Venmo info. She sends the money. Everything went smooth. Or so I thought. So I go to enter my bank info to get my money transferred. I get an error message that they don't support my bank and to please enter another bank account.

I set up account as I was told they don't charge fees like PayPal. Unfortunately, I used wrong email. I contacted them immediately because I couldn't change it. For FIVE DAYS they said they would cancel it - then they asked for a picture of my driver's license and still didn't change it. I finally went with PayPal - never had a problem - and I have still yet to hear from Venmo. HORRIBLE service.

Just set up Venmo because of a client request. She transferred funds last Monday (today is Friday). I received notification of this transfer. Today, I logged into my Venmo account and there the funds sit (finally transferred as of today - 5 days later). However, I still have no access to the funds. I had to REQUEST that the funds be put into my bank account. Which will now, not happen until next Tuesday. Recap - VENMO has managed to hold onto $500 dollars for 8 days that they have been able to collect interest on. What a creative racket!!! Will be closing account as soon as they have released MY money!

We attempted to pay our rent through Venmo with our VERIFIED account. They froze our account almost two weeks ago and despite jumping through all of their ridiculous hoops and sending requested re-verifying information THREE times, all we get are more emails requesting the same information we've already supplied. They still refuse to release the funds back to our card. Will be calling card company to cancel the charge and I've filed complaints with the BBB and the FTC. Awful!!

Just had a small commercial bank account that had unauthorized withdrawals through Venmo. Person listed was Steven **. Had $2350 withdrawn in two payments. Contacted the bank fraud department who was able to reverse the funds and put the money back in our account. ACH debits are instantaneous and I didn't see it as a pending payment - only after it was cleared.

Never heard of VENMO before a few days ago. Just retired and got my first Social Security check auto-deposited. The very next day, someone who had apparently got my checking account routing and account numbers made six separate transfers OUT of my account to someone named STEVEN ** totaling $2,030.00. I wrote to Venmo about this, and to their credit they responded quickly (I had already contacted Wells Fargo and taken appropriate steps). However the VENMO app allowed easy theft from my account, and I don't know how long it will be until I have access to my money again. From the articles I have now read, it's clear that the perpetrator picked VENMO because it's apparently got less safeguards against this sort of thing. I would never trust them with any sort of personal information.

I would never get or recommend a Venmo account; here's my experience: Noticed a fraudulent charge on banking account; called bank, informed them of fraudulent charge and to deactivate card. As Venmo was the point of transaction listed on banking statement I called to inform them of fraudulent charge & request they cancel transaction. Was informed that they could not reverse the charge even if I had placed it & with it being a fraudulent charge I should call my bank. So, they pretty much state that they don't validate their customers; which also means they cannot protect any financial data.

Funds were held for nearly TWO weeks, between verified users. Father transferred funds to my wife, for my bail. Transfer took nearly two weeks. Meanwhile, I'm sitting in jail. My impounded vehicle is accumulating costs... "Instantly transfer" they say? What a crock!! Avoid this service at all cost.

My wife recently had $1,950.00 unauthorized charged off her Venmo account. Sent to someone she doesn't know. We called in within 10 minutes to report the fraud to Venmo. We were told the system had flagged it for fraud anyhow but they can not refund it unless we upload ID and Credit card and that we had to contact bank and make a chargeback. We call BoA but they tell us they can't do a chargeback until charge completes because it's only processing. We call back to Venmo next morning about the 1950 since it was 90% of our account. They say both our account and the theirs are frozen until we verify ID. We again refuse because currently payment would be on hold and we want our money back not to complete charge. Again they refuse to refund and tell us to file a chargeback. But agree the payment is on hold so the thief did not get money.

I was locked out of my Venmo account on mobile 4-5 days ago, so I can't use the Venmo 24hr customer service chat. I was locked out not for any security reasons, but a technical bug that didn't allow me to send a verification code to my email (button was unclickable and greyed out). I could not resolve the issue by signing into venmo.com via my PC web browser either. Customer support took 2 days to send me an automated response notifying me that an agent will contact me in the future. 2 more days later, someone finally responds, totaling 4 days. I decided to close my Venmo account due to technical/support concerns, so I attempted to log into venmo.com on my PC web browser again, but I was met with another bug "JSON.parse: unexpected character at line 1 column 1 of the JSON data". I was completely locked out of my account now. I responded to the email to deactivate my account. Let's see how many days it will take to do this.

It's a money transfer service through PayPal that allows you to send money via mobile. You can link your debit card, bank account or credit card to your Venmo account. It is really easy and safe to use. The extra services that are include is linking your debit card to your Venmo account. You can also link your bank account. The other option is linking you credit card which there is a 3% fee with each transaction. The only additional fees is when you link your credit card to your Venmo account. Here you will be charged a 3% fee with every transaction that you make. The customer service at Venmo is great. They are there when you need and help you with any issues that may arise. They are very knowledgeable about their products so you have nothing to worry about.

Venmo is a fast and easy way to send money to people electronically. It allows you to request for payment from your friends or pay them back for things that they have covered for you. Once you decide to request or pay someone, you have to post about what the transaction is for. If you receive payment from a friend, the money will go towards your Venmo balance where you can decide to have it deposited in your account, or keep it part of your Venmo account to send to other friends when paying them back. Its services are excellent and unlike anything I have ever used or seen. It is extremely innovative and takes away the issue of having to get someone the exact cash that you owe them. Its services are very easy to understand as well.

Various options are available to use where there is at least one option for every situation that a person could possibly be in and usually 2-3 options for the most common financial situation. I'm not too familiar with the "extra" services that are offered. I never have looked into them because I never needed any other services more than what was readily available. I put satisfied because I'm not sure of the fees. I was never charged fees. The free service that I used I was happy with the fees obviously since there weren't any. I never needed to contact the customer service department so I can't comment or rate their service properly.

I always transfers to my bank acct or my kids. It is an easy set up and simple to use. Just makes it easier to pay or get paid right at home right to your acct. Click that you want to get your money from it and then you choose where you would like it to go and it is in your bank by next day. I use it to transfer money to my kids and when they pay some back to go back in acct for them to use for further dates. It is simple to use right to your bank. I have had not any extra fees like Western Union and MoneyGram does. You get or send the exact amount that is needed. So it cost less in the long run. I have not personally had to call customer service for anything at all. We have never had any issues that requires to speak to anyone and I am so glad for that.

Was very easy to use and very quick to send and receive money. Locations were convenient and fees were very fair compared to other companies fees. There were many different extra services to choose from although I did not choose any on this occasion as there were none that fit my needs. The additional fees and services seemed fair, although I did not add on any extra services at the time of my transaction. The options were wide and the fees very reasonable. I did not have a whole lot of interaction with the customer service staff but the interactions I did have were pleasant enough and I did not have any issues.

They offer a lot of options for security and to transfer money quickly. They also offer ways to be able to protect your money and I am actually impressed with it more than PayPal. The service is pretty outstanding. The quality of their product is pretty good. I do not trust many online pay programs but this one I do. It makes it easier and sufficient to send bills. One area I am not satisfied with... I do not like the fees they charge. They could lower them a bit. That is the only downfall to this service. The customer service answers my questions and also lets me know if there's a problem. If I need to check a payment, they are quick to answer me and provide me with useful feedback.

Easy way to SEND or receive money! Cheap fees and easy to use. Quick services! I sent money with next day shipping and it arrived on time. I used the money next day to send money to my mother. It arrived on time and without any issues! I had no problems and low fees made it easy to send money. There were low fees. I think it was @2.95 to send money next day which is not bad at all. I thought it sent fast and a great speed. No additional fees.

Venmo is a digital money transfer that works instantly drawing funds from your Venmo account or your bank or debit card. I'd recommend to anybody who doesn't have time to deal with money transfers. Digital peer-to-peer payments is the way to go and Venmo is an offshoot of PayPal who's been doing it for years; it charges 3% for a credit card use as it takes time to process. Additional fees is only 3% per peer-to-peer transaction; for instance, if you order a couple of pizzas it won't be as much as a single slice. As a PayPal subsidiary, it works hard at customer service since other digital wallets are coming on board fast as in Square; customer reviews are great so far on Venmo for customer service.

It's similar to Paypal but safer in a sense in terms of transferring money. You have all the options of Western Union such as transfer, deposit, and withdrawal. It's not very widely known like paypal is but those of you who have given it a chance will come to love it just as much if not more than paypal. Like most banks do they charge a small fee for transfers to accounts that aren't within the U.S, it's just a security deposit in a sense to keep your funds safe. Their customer service is 10x better than paypal. They actually take the time to contact you back in regards to your inquiry and issues in a timely manner.

It was okay, would be better if it is easier to understand. It is not very convenient. Many people have never heard of it. Please make it more known. Needs to be available in more areas. Nothing extra was available and the flexibility was not what I expected. Need more options and more user-friendly. Would be nice if there was available help if needed. There should not be any fees associated with these transactions, it is already hard enough to make the payments without added fees. It should be a free service to many or people who qualify. Customer service reps are rude and uncaring. They should be sympathetic to your situation and problems. They should act and sound like they enjoy their job and be more friendly, maybe ask how your day is or something nice.

This was easy to use and I had a few options on the way I would want to transfer money to the receiver. Its secure and safe as well. I would recommend this method to anyone. The services are easy, safe and secure. The customer service is always helpful as well. I have never had any problems when I use this service. The fees are not bad at all. They are low in my opinion so most all others charge a fee as well. This one seems to be the lowest I think. The customer service is outstanding. They are always ready to help. They are very friendly no matter what you may need. They will help you as long as you need it.

Very slow and could have been a lot faster. Really didn't like it. Needs to be a lot better and faster to use. Would not use it again at this time. Their services are good. I wish they was a lot better. I may or may not try them again. It just depends how I'm feeling at the time about it. I don't having to pay additional fees for services. They need to make them free for the customers especially with direct deposit and etc. Their customer service isn't the best in the world. They act like they don't want to talk to you or help you when you call them.