Venmo Reviews

About a month ago, I created a Venmo account to sent money to a friend. That seemed to work okay. Yesterday that same friend sent me money for something else and I needed to add a bank account to retrieve that money. Venmo's website and App would not allow me to add a bank account. I tried from three different browsers and the App on three different devices. I get the same "Whoops! Something went wrong, try again." I called and emailed customer service and they could not help me resolve the issue. At this point I have money being held hostage by Venmo! EXTREMELY UPSET!

I tried to open a Venmo account but apparently someone else had opened one with my phone number already and they won't do anything to assist me. I've tried customer service numerous times and they say they need the person with that phone number to close the account, but I am the person with the phone number so of course it doesn't match the random person's bank account. I have tried to verify my number with them, but they are too incompetent to handle that function. Probably just as well since I see other bad reviews about them defrauding others of their money.

Do not use Venmo. Choose an app that actually offers you protection. They offer ZERO. I fell victim to a Venmo user that took me for $525. I was purchasing several items that I obviously never received. This same user has done this to multiple people and Venmo didn’t even close their page so I’m sure they will continue the scamming. Super disappointed that Venmo did nothing. Again choose another app to do business with. Do not use Venmo!

I received money legitimately and tried to transfer the funds into my bank and was told by Venmo it would be in my account on the 22nd. Yet now they decide to hold it longer claiming a 3rd party does the funds transfer. And of course I have to continue to wait on crooks to give me MY money.

A person I do not know and have never know was able to steal money from my checking account through Venmo. I have been on hold with customer service for over three hours because Venmo still has not resolved the issue. This is the worst customer service I have ever experienced.

Tried to get help making a payment from a well-funded bank account. Payment was declined but could not get answers as to why. I suspect it could’ve been due to an email change which I explained, or perhaps I made a request error. I never thought I would get answers such as, "We cannot tell you why your payment was declined. Try again." Which I did to no avail. Terrible chat service and by phone, got a similar non-answer by recorded message. A company has NO customer service if they can’t or won’t help with a problem. So I do not recommend Venmo. Chime or Skrill or any competitor should be used instead.

I have had my account for many years. My account was frozen without warning. Nobody would help when I called, chatted or emailed. They just kept telling me it was frozen and an account specialist is handling it and will get in touch with me. They asked for me to upload a copy of my DL. A month has gone by now and it's still frozen. I just received an email today stating they don't have any information on why or when it will be unfrozen. They also said THEY ARE KEEPING MY MONEY UNTIL FURTHER NOTICE!!!! I replied back to this email and am waiting. Such poor poor customer service and I can't believe they think it's ok to keep someone's money without a reason.

I my wife sent money to me and never received it. They said it under review. And it’s two weeks. They took my wife’s money and never returned it. They want receipt from me what the money is for. My wife sent money with a typo error and now it is under review. This money was hard earn by my wife. I had her pull everything out of account and transferred to her bank account will never use this company. User beware!!!

I have to write this to warn other users of Venmo that this company has zero fraud protection and what you see in their policies on website is just for show. Venmo does not resolve any fraud, so you will have to work with your bank or a lawyer to get your stolen money.

Tried to do an instant transfer and they gave no reason as to why and basically cut the conversation short. I have done everything correct. I won't be using Venmo in the future. There are much better services out there like Zelle.

Opened account to transfer 4 days ago... funds have not been received... Perhaps next week... I have NO idea why people would use this product. I certainly will never use or recommend this service. Customer service is hollow with no explanation given other than it "might" have been flagged or "may" be under review... My one star was generous!!!

I make a mistake and pay the wrong person and when I ask for my money back Venmo said for me to contact the customer, who refuse to give me my money back, and Venmo refuse to help. So I contact my bank and they were able to stop payment. Now Venmo has my account frozen and they will not help or look into the matter.

I have used this app and I must say it is quite disappointing... I mean it does what it is purported to do but the Product Manager or the CEO should get their ** kicked... The user interface not only is poor: it doesn't follow any logical process or sequence of steps. The UX puts to the fore information that I couldn't care less such as *So and so* paid *so and so* *such and such amount* and received *2 hearts*, WHAT DO I CARE??? Are people's life so miserable that they need this stuff? Then, you can't attach a picture of a receipt to a payment request, what??? So my question to the top management of Venmo is: How did you get to these positions of leadership with such a sloppy eye on customer experience??

This is a horrible app, a horrible company with terrible customer service. Every time I try to do and instant transfer to my bank I end up waiting 3 days for it to show up. There is no instant transfer option though if you look it up on help page it says there is. Customer service says they can't cancel the transfer. Your money is sitting somewhere in limbo because your bank doesn't even know it's coming And they can't cancel it either. I can't express how awful their app is. But I can highly recommend Zelle which gets me my money no more than 10 minutes after it's sent to me from the individual. NO middle man, it goes straight from bank to bank with just a name and phone number. All that has to happen is that sender and receiver both register with Zelle.

They froze my account and when I asked them about the reason they told me they cannot provide any reason! The same thing happened to many of my friends. I just searched their hashtag on Twitter and was shocked by what I saw!

Venmo gives zero effort to help people scammed by other users. They are allowing other users to steal without any remorse for the complainant or reconciliation of the situation. They would rather be hands off than provide the proper customer service for their clients. Wouldn’t recommend until policies are changed.

On August 2020,Venmo deactivated my Account and was holding funds I received via Direct Deposit. My Account was deactivated after being frozen for and now they say they will be holding funds for up to 180 days and I did raised this complaint on BBB and I agreed to wait for the 180 days hold period. On 02/03/2021 my 180 days hold period was over, but venmo support doesn't answer my emails and also they restricted logins for my account. Venmo support agent Ethan G. has replied me that "my funds will not be returned and any further emails or inquiries from me will be ignored". Then Venmo has stopped replying to any of my emails or ticket inquiry after their agent Ethan G. threatened me that my inquiries or emails will not be answered. I have sent more than 20 emails and submitted 3 support tickets. Venmo is holding $7970 of my funds.

I decided to try Venmo App to make a payment which went well. Tried a second small payment however after speaking with paid individual we decided I pay via cash. So I cancelled the payment. A few days later I decided to make a larger payment of 1400.00 to someone. Well unbeknownst to me Venmo froze my account shortly after I added the 1400.00 to my account because I cancelled the previous transaction. added to my account approx. Jan 6th. They asked for DL and bank statement which I forwarded via email. It is now February 15, 2021 and I'm still getting the run-around about releasing my 1400.00. CAUTION: Use Venmo with great caution and try to only use for small amounts. They will freeze your account and try to keep or refuse to give back your money. I need my money sooo badly. I've pleaded with them to give me my money and still have not received.

My identity was compromised last October. 7 fraudulent charges were made on my Venmo account in 5 mins to a vendor that doesn't exist on the internet and I've never heard of. The 7 transactions were for 20 dollars apiece all made in the same 5 mins. My phone binged 7 times to let me know I was making purchases in California and I live in DC, so I reported it immediately. Reported my venmo card or account as compromised. I got a new card and new account number set up and Venmo issued me temporary credit to cover the funds that were stolen.

Bought an item and they sent me this as help. Contact local authorities for help with mediation. Really this is ridiculous. If you buy and sell online it better be between sisters and brother, mom, dad.

I used Venmo before didn't have a problem. Now It won't transfer my money into my bank account. I've emailed and just get a generic "Did this article help you". No it did not. I want my money and your thieves. I called and the recording says they are closed. No date to reopen. This is illegal and I'll be contacting my congressperson with all the bad reviews.

I signed up for Venmo 3 months ago and made several transaction with no problems. Then on 1/16/2021 I took a payment of $120.00 only to find out that Venmo froze my account with no explanation. At the current time they have no phone support. Only email. I've been told repeatedly that they are not required to give me a reason and that they will hold my money for 180 days. When I complained about holding on to my money they deleted my account altogether. Again with no explanation. I also use Zelle and Cash App and have never had a problem or been treated like this. As a small business owner I understand the importance of good customer service and Venmo really drops the ball on this point. I recommend using another payment app. Any other payment app other than Venmo.

I wanted to love this card but there are some significant drawbacks that I wish I had known before getting it.

I have received money easily but can't pay anyone. I clearly have plenty of money in my account and it says I have insufficient funds. I messed with it for a while but with other easy, foolproof methods like PayPal and Zelle, I'm not using Venmo anymore.

I have made multiple attempts to contact customer service. They eventually respond via email but they do not actually read your complaint. Any hopes of a real person calling are zero. They offer canned responses but never get to the actual issue. God forbid there is an issue with a transfer, they assure you some assistance within 24 hours. They are handling your money transfers, that is unacceptable. They locked me out. I reported it and their answer, log on to get help. So bad, there are better options. Save yourself the agonizing frustration.

Venmo froze my account for NO reason and stole $200 from me. They never gave me any explanation for what they did. I hate Venmo and will never recommend Venmo to anyone else. I like using Cash App and Paypal. They are safer than Venmo.

I requested money from someone through the Venmo app and received an email saying that I had actually paid the person. I contacted Venmo customer service where I was told that the only way to have the funds transferred back to my account was to have the other party email Venmo Support with a refund request. The person so and Venmo won't return the money to my account. It turns out that the person I sent money to owed Venmo money, and he forwarded me an email Venmo sent him saying that money went towards his debt so it can't be returned.

I was talked into this app by landlord as that is her preferred method of payment. All was fine until after a big money transfer I decided to apply for their debit card so in the future I wouldn't have to wait 3 days for a transfer. Well I must have typed something in wrong because they flagged my account and froze it. So I called customer service. Well they are closed. So I got on chat with someone who said to email them because chat can't help.

Frauded after being a customer for several years, and then dispute was denied. My Venmo card was used after I visited a gas station. I placed a claim after dealing with the headache of customer service (including them adding in a charge into the claim after I mentioned was mine several times). Apparently my claims were denied over a month after submission. This was mainly due to the card being close to the address on file, and Venmo thinking the card was in my possession.

Venmo is the WORST! They have no customer service, and they can’t fix even the smallest issue. I sent my boyfriend $800 from the wrong payment method accidentally (a bank that I rarely use). I noticed immediately and tried to fix the issue.. There was nothing I could do. I had to tell that bank to stop payment because I was getting fees every time they tried to get the money. Support said they’d eventually stop and I’d be able to put in a second payment method once they stop payment went through (which sucks because you can never use that bank again on Venmo once you’ve put in stop payment)..

Updated on 11/27/2020: After my initial review stating Venmo deducted $600 from my bank account and never refunded it after my canceled transaction, I received an email. They stated it was my bank's fault that the money had never been accepted and that they returned funds on October 30th. Which according to the first email I received November 3rd, I was to expect my money back within 1-5 business days. If the person initially reviewing my complaint stated on the 3rd of November to expect my money by the 6th, how is it Venmo is telling me my money was back into my account the 30th, with a trace #, which according to my bank doesn't exist. Venmo stated in their email it MUST be an error on my bank's side, stating they see this happen often with "smaller banks". I am a Golden 1 member, which is one of the largest credit unions in CA. It's been 28 days without my $600.

I have used Venmo several times now and they are fast, safe and secure. Very easy to use and user friendly. They have good customer care and will help you with any issues that may come up. Great service.

Have had issues making transfer to one individual but others are working well. Quick and easy method to transfer to individuals and groups. Very easy to use even for a senior citizen. I’m sure there are features I’m not currently using but will be exploring them. I feel that my information is very secure.

Very handy app, for when I need to pay someone, or someone needs to pay me. Also some street vendors accept Venmo, so makes life easier. It is safe, and you have your money in your Venmo account within a few seconds. All the money I receive stays in my Venmo account, and I don't pay anything.

Venmo is extremely easy to use and has pretty wide adoption, so most people are easy to find. The interface is simple and friendly, and payments are quick and secure. There's also an option to get a debit card to treat your balance like a checking account, but I don't use it often.

I like Venmo and I use it pretty often. Here is my opinion: Pros: friendly, easy to use and set up, a lot of people use it, the look and feel is attractive, no transaction limit (or no that I know of). Cons: fees and I feel is not as secure as other payment options.

Venmo is easy to use and can be linked to bank account affording the opportunity to have money transferred directly to your account. No fee is charged to my account for these transfers. Tracking your transfers is made simple and not complicated.

During the Covid-19 quarantine, my son wasn't able to work at the bar where he has been an assistant manager over the last five years. The bar still hasn't opened completely, but he was able to find employment in a different field in the meantime. However, the money he was used to making was diminished significantly. I have used Venmo several times to assist him financially and it has proven to be an easy and reliable way to provide help to loved ones without putting anyone at risk. Thanks! Stay safe and VOTE!

I did some web work for a new client and she gave me a few options for how to receive payment. I was able to get paid immediately through Venmo. I sent the request, she paid it and then I transferred it to my bank account. Could not be easier!

I recommend Venmo because it's easy to transfer money to and from friends. You can also write notes to remember the transaction. Venmo has 3 tricky aspects: First, finding people for the first time can be tricky. Second, you need to actively deposit money people send you. Otherwise Venmo stores it for you without interest. Third, as most social media companies - Venmo (over)shares private information. However, you can turn off sharing it with friends but I don't know their third party sharing policy.

Venmo is easy, fast, and convenient. Have used it countless times with no problems. The only issue I have is that the app does not allow you to stop payment. The recipient must send the funds back to you. What if you accidentally send to the wrong person and said person refuses to return the funds? I understand the transaction is an ACH so it's instantaneous, but would be a nice feature to have the option to cancel. Otherwise triple check your sending funds to the correct recipient beforehand.

Venmo is easy to use, easily accessible and inexpensive. I can get funds, pay funds or make transfers to my bank account very easily. Once accounts for transfer are set up, it's virtually a push of a button. All favorable experiences so far.

I had to open a 2nd Venmo acct because I moved and did not have phone or email anymore. In past 2 weeks, my kids sent me money to old acct. I have gone back and forth for hours and countless emails trying to explain to them what happened. They made it so hard to fix and said no one can call ---but can send 25 emails!!! Told them to close both accts and send money back to my kids--- so mad!!! Thanks for stealing money from my girls...

Easy, used with several friends/family, quick to deposit cash into my account. Feels safe. Can look up people to request/send money to in a flash. Easily downloads onto your phone so that you can pay back lunch money to your friends!

I used this service to pay my friend for helping me out with odd jobs. It is easy to find a person's account with either their phone number, username or scanning their username. The funds are transferred fast and the person has the option to either pay a small fee to quickly transfer funds or pay no fee and wait a few days for their bank to transfer the funds. It’s my preferred service of money transfers. I feel like my information is protected and my money is safe. Highly recommend.

A very easy and efficient way to collect and make payments. The app is very secure and professional. It also makes sharing payment or the bill w friends and family easy and fun. I am confident this will be a great app for everyone.

It’s fast, easy and if you have money in it and your bank account does not. Bam! Transfer and you have it. It’s almost like a little savings account. It makes paying for things easy without having to have your bank card on you, or messing with cash. Myself It has made getting money to my daughter out of state A lot easier. Not to mention when she needs it fast, it there! And when she pays it back, no more snail mail waiting for the repayment.

Once registered, this is very easy to use. Such a convenient way to transfer money to anyone without needing to see them in person. Not that we don’t want to see friends and family, but this is ideal for today’s circumstances.

I’ve had positive experiences with Venmo for the last year that I’ve used them. While I find the social aspect of the platform odd, you can easily keep your money private by selecting that option when sending money. It makes it very simple to buy products or pay for services to everyday people. I’ve enjoyed using it to receive payments for services I’ve offered as it provides a simple platform without unnecessary costs or fees.

It’s a good service to pay for a service you had, but what I don’t like about it is it shows everybody transactions to the company you just paid, which I don’t like, why do I need to know this. I think it should be private.

This app is okay. I find it strand that I can see when my friends send or receive money as well - Even though I can't see the amount. I know there is a way to make it private so that others don't see your transactions, but I just prefer that it be kept private. I only have this app so that others who do not have PayPal can send me funds. I personally do not send money with Venmo and prefer to use PayPal.

No good deed goes unpunished! All I did was email the VENMO Team to apprise them of a phishing attempt with NO BREACH OF MY ACCOUNT, and it was downhill from there. They froze my account (I had a total of 7 transactions EVER) and refused to release it until I provided them a photo of my license and myself holding it. Having worked in the financial sector, you never take a copy of personally identifiable information - it puts your customer and your company at risk. No one would talk to me, no one would escalate. Would have been happy to provide via a ZOOM session, but that was a fat 'NO' also. Simply appalling and worse, corporate stupidity. Well they got my license pic and now they are in the chain of liability should my data be compromised. Congrats VENMO!

Had a barista at Starbucks Venmo me some money to make up for an error in taking my payment, I liked that I was able to comment on the money she sent to thank her again for going out of her way to make it right, we had an amusing conversation right there in the comments section of this app. So not only does this app let you send and receive money, it can also be used as a networking tool!

Venmo is very easy to use and instantly transfers funds. There is a small fee for each transfer but it's a very small percentage so if you are only transferring a small amount of money it's very convenient and cost effective.

It’s user friendly. I love how easy it would is to use. I don’t like the fact that there isn’t much privacy, but regardless of that I would recommend. Highly. I prefer it to the other apps because it is so seamless.

Venmo is a very convenient way to receive and transfer money. It was really easy to sign up, although I still have trouble once on the site to see if I’ve paid who I need to. I am always double checking that all my transactions are kept private. I love 4 hours from my grandchildren and It has been nice to send money to kids and grandkids to the same day for an unplanned activity.

Venmo is the best way to send money quickly and safely without a lot of fees. When we have fund raisers we use Venmo to safely keep track of the funds. No more wire transfer fees! No more trips to the bank either.

This is a simple way to transfer money without giving your bank information to a person or business. I have used them on numerous occasions and it is quite simple to use and the receiver can get the money two ways either direct to the bank account with no fees but it takes a few days to get into the account or you can have it right away to your debit/credit card for a fee.

It is easy to use, almost everybody has it, there are verification methods to make sure you're paying the right person, you can transfer money straight to your bank. It's overall just very simple and basic to use.

Easy to transfer peer-to-peer system using access and connected to both, a personal bank account as well as the possibility to back it up by credit cards. They will take 3% of the transaction if you use the credit card backing, but it's no charge if you use the direct bank account transfer option. Very common and widely used worldwide.

My Son and I use Venmo all the time. The money transfer is immediate on the other end so that’s important. Easy to use. Can send money to anyone who has an account. I’ve paid my part of a dinner tab this way.

I love Venmo, you can see all transactions Immediately and zero delay in deposits. I also love how you receive a monthly statement via email every month. I have used this service to pay everything from rent, lawn maintenance, and of course dinner with friends. I like this service far better than any of its competitors!

Venmo just put my money back into my bank account. If it helps, these are the steps I took. 1. After contact and no immediate action I told them I wanted it escalated. I provided more than enough proof from my bank that the transaction was not declined and they (Venmo) had my money. 2. I didn’t give up and contacted my bank to dispute it. Contacted my attorney and let Venmo know. I have no clue if the escalation dept. found the problem or what but a happy ending and bye-bye to these types of companies.

I opened a Venmo account when my son was selling pizzas for a school fundraiser this fall. I realized I never transferred all the money from it and when I tried it said error and my account was frozen. I have emailed them at least ten times and each time they tell me it's not their department but they don't help direct me to the right department. So right now I have 300 dollars in limbo that they have basically stolen. I'd be thrilled if someone just told me why. It appears I am not alone here. So so frustrated. Once I get my money I will never use this app again. Oh...customer service is horrible. No direct way to communicate.

My first time using this service has been a disaster. I think I’ve been scammed and Venmo hadn’t done much to help. I lost several hundred dollars in a Venmo transaction. They’re a big company and should able to compensate the injured party while going after the perpetrator. I would steer clear of this service. There’s a reason big banks won’t link with them. BEWARE!!

To whoever downloads the Venmo app, please BEWARE of their glitches/scam. I attempted to transfer $200, but gave me an error, so I tried transferring the $200 again, it then gave me another error. I have decided to just pay the other person 200 in cash instead since the app was not allowing me to transfer. Next thing you know, the transfers were made without notifying me during the time of the transaction. I found out a couple of days later so I called customer service and he told me that the issue was taken care of and the transfer was not made. Venmo is now trying to collect $400 from me. DO NOT USE THIS APP.

I sent $145 to my dtr who had valid Venmo app. Customer service says to get them info for my dtr and then they do nothing. No answers just more “canned” emails. This has been going on since August 2019. Yeah, over a year.

It is impossible to talk to anyone over the phone at Venmo. I am going back and forth with emails to unfreeze my account. Apparently they need my ID for verification whenever I've had my Venmo account for years. Every time I email it will take at least 24 hours for a response.

I am currently on day 7 with Venmo and I had a bank transfer done on the 6th of October 2020. They have said that I sent this money to another account on green. Which I know was a lie because I am only allowed to have two green dot Walmart cards. When I push the transfer button after pushing one of my GreenDot accounts the next morning I checked and all of a sudden I had a new GreenDot account number on my primary bank card information that was on file with Venmo. I said that's kind of weird so I asked them to verify with this account was and why was my money sent to this account and it only ended with a number 6161.

I have been constantly emailing and chatting trying to get someone to reach out to me about my money that’s in this account. First they told me 5-7 days then 9 but still nothing has happened. They have no type of communication. My $653 is in this account that they froze. Also my have $270 that I sent her for rent is also froze. I don’t know if it’s fraud or what but I will be getting my lawyer involved. I really need my money for my family and I.

I opened a Venmo account. I have used it several times. When I used it at a gas station, the station put a $50 hold on the account. I know this is normal; however, when the gas station reconciled the amount the hold was never removed. Since it wasn't removed I submitted a ticket to Venmo to inquire about the hold. Venmo then put a hold on my account. Initially they said that some recent activity appears to violate the User Agreement. They sent me an email asking for a picture ID. I asked them why they needed my Personal Identifiable Information (PII) and they would not answer. They have since recalled the PII information request and keep telling me someone will get back to me in 5-7 business days.

A business used the same name and logo as a food business I regularly pay. The business was fraudulent and I had to pay twice--the "real" business and the "fake" one. I tried calling Venmo immediately as soon as I realized (with 5 minutes) but they provide no phone customer service. So, I stopped payment on the fraudulent charge, had to pay that fee, and then Venmo would not investigate this fake company or seek reimbursement of the fraudulent charges...so I paid many times over to correct this. Venmo sent me to a collection agency despite emails to them, attempts to call them... Do not use Venmo because they offer no protection for fake businesses.

I won't be using Venmo anymore. The way they have it set up is too easy to send money to the wrong person. And once that has happened no matter how much money it is, it is gone. No recourse. No help. No mediation. No willingness to even contact the person who received the funds in error. I am literally sick to my stomach at this unnecessary loss of funds.

Since August 8th, I had a fraudulent charge; there is no one to answer the phones due Coronavirus??? Are you kidding me!!! I sent an email and responded that my request is denied; I called the company that made the charges, and they have no record of that charge, not to mention that they were insulting, then I had a new charge more significant this time for 160 $. My card got hacked! There is no way to call because no live person can answer on this urgent matter; I sent an email to report my card and got an answer until the next day; good thing I dEACTIVATED MY CARD, but they froze my account, and they sent an email that my card was on my way.

HORRIBLE CUSTOMER SERVICE!!! I tried to create a new account. However, whoever had my phone number before me had a Venmo account. I have been dealing with a rep/agent by the name of Hershey. Was told to provide documentation of my number. Per the request, I emailed MANY documents but Hershey states unable to read. The documents I emailed to Hershey, provided my phone statements that shows my cell phone carrier's name, my name, the phone number and when the phone number became mine (May 2020), my complete address and even my email address.

My account was frozen so I could clear up some activity... I have been trying to re-activate my account for the last 5 days...There is no one to speak with...I only get electronic responses and a run around to several different departments that never respond to my requests. Horrible experience... I have a balance of $74.00 in my account and unable to transfer it to my bank.

My son tried to buy something from someone. Venmo allowed this person to charge my son's acct five times. To get his money back they said I'd have to give them a photo of my son with his License dob and our account number. We can't. They could scam him more.

I got paid from the buyer who bought my laptop and tried to transfer my money to my bank account. Venmo froze my account I don't know why. It appeared Transfer canceled the money was returned my Venmo balance. I thought they are holding my money while they are Verifying my account. But it wasn't that simple, they returned money to sender who I don't even know and blocked me. They sent me email ask my ID, I sent it in one minute, and then nothing. Until I reach out customer support. 5 days later they said the money was gone and they are not able to get my money. I asked Customer support and send them email, they are very very very slow and know nothing. They are not specialist. I lost $1850 and my laptop. During this pandemic Venmo did very very bad job, this is not good at all. I will reach out Law enforcement I can't just let this happen.

I sent $100 to a friend on Venmo on June 8th. Unfortuantely, her venmo account is open, but she is unable to access due to losing password and losing all access on old phone. Long story short, I reached out to Venmo and was told that since the transfer was authorized, they will NOT retract my transfer and refund me. Instead, they wanted her to send an email to their support email. No human interaction at all. This is all done via chat or email. No manager or supervisor to talk to. She sent them an email and we never heard back from them. It's now September 5th and nothing has changed. We are just told to email, which she did but have not heard back. Very poor customer service and I basically lost $100. Please do yourself a favor and dump Venmo, bad experience.

I’ve had Venmo for several years. A few days ago I started receiving email coming from Venmo at support@venmo saying I needed to click a link to unfreeze my account. Even though the email looked legit I did not click on it and ignored it. Later that same day I received a phone call from the Venmo customer support number they have on file. The person on the other line said he was an customer support agent and that they wanted to talk to me about my account being hacked. This person walked me through several steps to supposedly protect my account and that of another person that was linked to this scam. Keep in mind that the person seemed to be calling from the Venmo customer service account and he was also able to make changes to my Venmo account on real time. Well after following through some of the steps he was walking me through I started getting an uneasy feeling so I decided to stop everything there and hung up on this person.

I had a Venmo account a while back. I have since changed my e-mail address, phone and have a new laptop. I have tried to login into Venmo on my new devices. It sent a verification code to my phone. All good. It then tries to send an e-mail to my old email address when I try to login. I have emailed them 4 times about this, no response. I have moved to another payment platform. Venmo is useless.

Okay, so I have been with Venmo for over like 1 year. So, I started to chat with someone over the app due to Covid-19 and so I told this person that I had someone hack into my venmo account to send money to someone else. Then they hacked into my Facebook and I told them that. Then I get an email today saying that my account has been disabled due to the fact of their terms and use. Like excuse me I didn't even do any of this so why punish me for all of this. So, now they are telling me that they can't offer me service anymore. I find that very rude and mean.

As an IT consultant and a veteran of the banking industry I would have never imagined that I'd see advertisements for a banking app inside something as deliciously sacred as fortune cookies. For this reason alone I recently made the switch from Venmo to Zelle. All joking aside, I had a security issue with Venmo and trying to resolve that was a nightmare because Venmo tries to act as a bank, yet you have to go to your bank to resolve any sort of issue with your funds. I use Zelle now because my network of family and friends have accounts with the banks that participate in the app.

Venmo is a great platform to get paid by almost anyone, however, if you ever have an issue, good luck getting it resolved. Their customer service is trash and their account specialist are useless! I have been trying to unfreeze my account for over two months even after verification. I’ve contacted them again and again and have been told that they can no longer help me! What?! You can’t speak to anyone and in order to get a specialist to help you have to reply to an email that never shows up. I want nothing to do with Venmo and want to cut all ties with them, but unable to do so because my account is frozen and I must speak to a specialist who never sends an email but was told (via chat) they can no longer help me. Oh what a vicious and tedious cycle.

I’ve had Venmo for years and have NEVER had an issue with them. I always preferred Venmo over all the other apps, up until today. Somebody who I knew somehow got into my account and sent themselves 200 dollars from my account. And when I tried to get my money back from the person they blocked me on everything so I could not contact them ever again. So I tried to get reimbursed by Venmo but they denied me saying it was authorized?? So now I’m out 200 dollars, just gone. And they won’t repay me. Honestly don’t even want to use the app anymore. So so so disappointing.

Venmo and Paypal is taking customers money. They approved my transfer and bank. But they didn't release it, instead they froze and blocked my account without explanation. I had $1,534 in my account. They won't release my remaining funds.

Online customer support from a Elizabeth W. who goes by Liz. Was attempting to resolve a transaction on a possibly being scammed. To make a long story short they did respond to my inquiry so I ended up going through by bank to see what they can do. In communication with Liz, she keep referencing that they could get funds from my bank and at no point she made it transparent that they did get the funds initially and then have to send it back to the bank due to a dispute I submitted through my bank. I got the impression my bank took the loss and I wasn't going to pay Venmo again to get my venmo account unfrozen. Also not to mentioned I asked Liz if my bank charged it back and she supposedly responded no. This is knowing that they did get the funds and sent it back to my bank.

Venmo will steal your money and then act like you are the criminal. I tried to transfer $2999.99 from my venmo acct to my linked bank account. Money is not in either acct now. They have frozen my acct and saying they are reviewing my acct for suspicious activity. I have not done anything wrong. They are the thieves. They are breaking the law and need to be shut down. Money was my bill money and now I can not even feed my kids. You can not even talk to anyone on the phone...only chat sessions. And they keep giving me the run around with no answers yet as to when they are going to return my money. It's been over a week now and transfer was only supposed to take 1 day!! Do not use Venmo. They steal your money and then act like you have done something wrong. That was a lot of money to me and without it I am totally screwed!!

I didn't like Venmo when I discovered all the hidden fees because Google Pay is free to transfer funds both ways and significantly more secure. I repeatedly tried to close my Venmo account, it's impossible to reach a human on their phone - their voice message says they are unavailable. I've tried over 6 times via email. This company is a nightmare - do not give them your bank or credit card details - not secure. It's just a matter of time before there's a new article about them getting hacked and all your details you shared with Venmo will be available for criminals to steal.

My former cell phone belongs to a company I worked for. When I left, they kept the number for the new sales guy to use. Venmo requires you to receive a code on your phone for login, won't do it by email until you jump through hoops, so I wasn't able to change my phone number. After they emailed me a security code for entry, I still had to send a code to the old phone (though you can use the emailed code). Once I logged in, it was unclear where to change the phone number, so I clicked on help. It logged me out. When I tried to log back in, it wouldn't use the emailed code, so my old employer now had a login code to access my personal financial account. Great. This is the worst security I have ever seen when dealing with bank accounts! Don't use it.

A friend sent us money he owed to my husband. When we tried to transfer the money to our bank account Venmo said it would deposit it in several deposits and also withdrawal money from my account. They never said how much they would deposit or how much they would withdraw.

Unless you're sending money to a friend you TRUST do not use this company. They do not give a damn about their clients. I've seen so many people lose money, sent it to the wrong person, or got scammed, tough luck. They will not help or give you any money back. I got scammed by an online person, rudest condescending person and bull ** I haven't met. Didn't get me the service and had the nerve to call me all kinds of names and still wants to do business. These people told me to file a police report, what the hell they going do? Especially when all these stupid people trying refund the police, nor do I have this person's info. Same reason we use these online things as everything is not detailed.

I have used Venmo for years and recently I sent $446 to my friend via Venmo to pay for a trip we split. Turns out that the venmo account I sent it to was an old account of hers that she had set up years ago and only used one time. The account she set up was set up with:

Venmo tried to steal my money! Fortunately, my bank caught it and stopped it... However, this was a brand new card and I just got it set up for auto pay for ALL my bills. Now it's canceled and I have to go get another new card and re-setup all my stuff again. I've never even heard of Venmo until they decided to try to rob me blind. This is a fraudulent company that tries to steal from hardworking Americans. ** you Venmo... Stop stealing from people! I hope some ** "protests" your building to the ground.

My bank text me. Someone stole $450 out of my bank without my knowledge or permission. It was done through VENMO. I don't have an account with this rip off crew. I'm so mad. Don't use Paypal or Venmo. You'll be sorry!

On June 11, 2020 I used Venmo to send my friend $190 to purchase a clock. Since my friend is of Russian origin, I jokingly put the product description as "Cuban Cigars." They were not. I purchased a clock. When Venmo froze the transaction, I sent him another $190 an labeled the product description as "Clock." That transaction successfully went through. I have been requesting Venmo to release the original $190 for over a week. They will not cooperate. They told me they had sent correspondence to my counter party to confirm that I purchased a clock. He never received any correspondence from Venmo.

Quite frankly it’s an abomination to the banking system. If you think PayPal has issues, these guys are worse. They advertise direct deposit- it is not it is Wire Transfers... what’s the difference you ask? Well they take your money first and place it into their own account - then they “review” it if they decide it’s your money then in anywhere from 3-21 business days they’ll release it to you. If they can’t “prove” it belongs to you, regardless if your employer sent it to you or not - they will hold it indefinitely. Customer service is a joke... They can’t even tell you if a deposit was made or when it was made. I was literally told - it could be there but you’ll have to wait for up to 21 days to find out. Not a legit company.

I had an extremely disappointing experience using Venmo. I have a Google Voice number that people normally contact me on. Venmo doesn't allow a google voice number, or any voice of IP number, to be used on venmo accounts. A client sent me some money but used my google voice number to send the payment. She then sent me the URL where I could accept the money. I didn't think it was a big deal. Turns out it was. On the web page where you can accept the money they give you one option which is to create an account but the phone number on that page is static so you are unable to create a new account to accept the money. Additionally on that page you have a "Sign In" button where you can sign into your normal account. When you do this you have no ability to accept the money given to you.

Worse and 100% scam payment method. You can easily cancel a payment request but if you've made a payment by mistake, and even realising immediately, there is no way to cancel! Even before payments are processed. There is a bunch of people with similar usernames. In my case I sent money to the wrong person, out of 12 characters alphanumeric and special characters, only one character was different. Customer service is null. I had never heard from them. When I google how to cancel payments, the answer is no way other than asking the person to return your money, right. How is this possible. How this company cannot take responsibility and offer better security. Usernames should not be permitted to use on this way, it should required more information to make payments, it should let you cancel and create disputes if needed. Customer service should available. This is 100% wrong and needs legal action

I heard some negative things but thought that I would be fine considering my solid financial responsibility and the straightforward and consistent nature in which I would be using Venmo. I set up my account successfully with a direct link to my bank account. Bank approved. I made my first payment successfully. My attempt at a second payment was “flagged” and declined. I contacted my bank and it had nothing to do with them and they were not aware of any declined attempt at payment.

This company is horrible. Do not use them. My bank recommended I use it to transfer money from their account to my local one. And 2 weeks later my account is frozen. They have $1400 of my money in limbo.

This is a perfect example of a company that just doesn't know what it's doing. If you get a new phone you're automatically locked out of your account. If the sender sends money, THEY CAN'T CANCEL THE TRANSFER! Want to unlock your account? Oh you have to fill out a log form including information that if anything has changed or you don't have anymore, YOU CAN'T SEND A REQUEST TO UNLOCK YOUR ACCOUNT! Want to call customer service? Good luck because here on a Friday morning at 10:00 THEIR PHONE LINES ARE TURNED OFF! Want to chat to them live? Sure just log into chat. What?! I can chat with someone if I can't log in?!?! I find out anyways that the chat is a bot. Do yourself a favor and stay way from Venmo.

I received money through Venmo from my daughter to pay someone cash and couldn't get the cash out! I've had this card for 2 years but rarely use it. I contacted them through chat because phone contact isn't available during Covid19. I explained my problem and that is desperately needed. They stated they aren't provided with details of "This particular decline but many times it's because of a security raised in their system. This doesn't necessarily mean you've done something wrong". They gave me a lot of legalese and suggested I do a bank transfer which could take up to 3 days! Now they have $180 of my money and I've no way to access it to pay. They want me to give them MY BANK ACCOUNT info? No. This is the poorest debit card service I've EVER experience.

Complete fraud. They keep your money. I contacted them 3 times within a month period, kept submitting evidence after I told them I paid the wrong person. They couldn't find the my account. It was 27.00 but still. I have contacted a non profit attorney. Their CS is horrible, they'll give you the run around for days and then shut the case down and ask you to rate their service and boy did I rate it lol. If you want to lose money, have a hassle and headache use the app. Use Zelle instead.

About a year ago, I opened a Venmo account at the request of someone who owed me money and wanted to pay me through Venmo. I'm wary of any online service that has access to my bank account information, but I agreed to open the account as a courtesy to the person who owed me money. Since then, I've used Venmo for a few payments. During the virus crisis, I'm paying my house cleaner, but not allowing her to come to the house to clean. It's easy to send her the money via Venmo, rather than mail a check every week. I sent Mother's Day flowers to someone in New York and the florist only accepted Venmo, so that was lucky with so many florists closed. This sounds as if it's going to be a positive review, but it's not.

My experiences with Venmo have been horrible. I originally signed up on the website several months ago, created a username and password and entered my card information. It wouldn't allow me to send money for some reason so I had to give up. When I attempted to try again this time because an individual wants to use Venmo, I tried to log in with my username and password to no avail. I signed up again with the same username and password, but when I attempted to enter my card information, it said the card was already used by another user. Unbelievable. If that is true, this is pure fraud. I am going to report Venmo to the Better Business Bureau. People, report Venmo to the BBB. It is an unethical business.

Don't open an account. I can't get to my money and my card is declining. They wanna tell me they don't know what about it. Them and PayPal can talk to my lawyer. Give my effing money. You can get your money by linking bank account!?! I would never give these people my bank information, are you kidding me????

The worst payment I've experience. I've created my account at Venmo 3 mos ago. And they ask me to submit some documents like ID and TIN/SSN and upload it in their website. This month my friend paid me on Venmo. The money did go through and I saw it. It was already in my account. After 3 days I verify my my bank account so I can transfer the money and this website they also send me a venmo card. But this account specialist freeze my account for so many days. Nobody has replied back to me and explain what happen.

First of all when I received money in my card I tried to withdraw cash from a Venmo approved ATM. Transaction denied so I try again. Denied. Try to purchase groceries. Denied. Service sucks and so does the customer service.

I accidentally initiated a transfer into their "Venmo Balance". I wasn't transferring to another person. It was going into my "Venmo Balance". It was a mistake and I contacted them immediately in hopes of a cancellation. They would not process a cancellation. There was nothing they could or would do. I had to wait for the transfer to go all the way through into their "Venmo Balance." Which takes, they tell you 1-5 days, but it was the entire 5 days. And then I had to wait another, 1-3 days (which was an entire 3 days) to transfer it back into my bank account. This company policy needs to be changed or at least take a special occasion into consideration. All of this happened amongst the panic of the corona virus also. This company should no remorse or willingness to help. They proceeded to take my money, hold it in their account, and made me wait an entire week to get it back. When I tried to right the wrong from the beginning.

My brother could not receive my money because his phone broke. He said that customer service was not helpful. My money is still in limbo. Can you help? Sincerely Diane **. He has another phone as well. Thank you.

I had experience to talk with a beautiful lady Briana **. She solved my issues fast and properly. She's polite and professional. Next time if I will have any questions I'm sure Briana will help me at any time! If I could give 10 stars I would!

I just signed up for a Venmo account and a friend sent me money and I tried to have it transferred to my bank account. It says it take 1 to 3 business days to be in my account. Well I never received it and I contacted them about it and I was told I violated the terms of service. I emailed them and contacted them and they won't tell me what I have done wrong. They say they have to investigate it and it will take 180 days and I can't get my money until the investigation is finished. That's if I can get it.

My wife recently noticed money was being spent off her Card.com. Once we seen what it came from (Venmo) me and my wife was very confused on what the heck was VENMO. We searched it up. Found it was from PayPal inc. Me nor my wife have an PayPal account or venmo account. Do anybody got a clue what is going on and do anybody have card.com and have been hacked??? This the 2nd time We got hacked after getting promised better security with our account but yet we just lost our only 3000. We had to move into our new home. My wife is pregnant and Is due at any day but due to this coronavirus outbreak it's hard finding the stuff we need. Now we just got robbed in less than an hour. If I wanted to do an lawsuit on both can I please help.

This company owned by PayPal fraudulently took out $900 in two transactions from my bank account via my ATM Visa card. I do not have an account with Venmo. However I do have an account with PayPal. Coincidentally I changed my bank card With PayPal on 5 March, and funds were taken out of my account via Venmo hours later. The very next day. Tried to contact PayPal since I believe that’s where the breach of my information happen. They were no help and basically said it was my problem. So I tried to contact Venmo today since they’re only open for calls Monday through Friday and their automated system has a message about this type of thing and basically told me their service reps could not help with this to contact my financial institution. Unfortunately these people can take your money And not answer for it in anyway. Beware of these two companies. Venmo who is owned by PayPal.

I sent money to a relative via Venmo. I assumed it was a private and confidential transaction. However, I later discovered that someone else sending money to the same person could see my transactions. This caused a huge problem. What I sent should not have been available to anyone else. It is a privacy issue. I will never use Venmo again and I have been advising others not to use it. I do not believe the disclosure of information without my permission is legal.

This is the worst service you can use! Stay away! They have given me problems with every transaction. My wife and I both have used Venmo and only had issues. When you call for support all they say is we have no information. The computer systems handles all transactions. I was declined for a. 48 purchase with over 900$ available.

Venmo will "suspend" your account at their whim and hold your funds indefinitely without any reasonable explanation. If I were a psychopath I would follow this philosophy. My weakness is that I am not. What follows is my "chat" with PayPal regarding their association with Venmo: I am so worried now that I might close my PayPal account, even though PayPal has always been reliable. My concern is your relationship with Venmo which holds money based on capricious reasoning, without any reasonable explanation, for as long as they like. They are clearly holding money, investing in the short term with their customers money, at their whim. I am considering reporting them to the FBI fraud department.

I have a cleaning service and most of my customers preferred payments through Venmo so they can have an easier track for tax purposes. So I sign up for venmo, app and all, it works great at first regardless of the ridiculous fees. But I have transfer money in minutes from venmo to my bank from February 17th 2020. And I didn't even realize it's not there until I went into a store and did not have enough money, so I check with my bank. No money was deposited, been tormented by this for over 2 weeks as no matter how I contact venmo customer service they don't seem to take it seriously. I don't know where to go to get back my money and don't even know if when I was crazy busy they took other transactions, so now I will have to take a day and check my bank history properly.

I’ve been trying to have my account unlocked for a couple months now. My account was ‘temporarily’ locked when a random no name company withdrew funds from my account. Now this ‘temporary’ seems to be permanent. I have chatted, emailed and called numerous times. I’m always somehow disconnected or put on hold for insane amounts of time. Emails are never returned. All I want is the funds in my account. Then close my account. If you don’t want to, I will be more than happy to close my account, and trust me when I say I promise. This is ridiculous. The hoops you are making me jump through to complete this process and employees are overly sarcastic in a not so funny way.

I have been using Venmo for a couple of months this time around (used previously). I experience issues accessing money, adding debit cards and simply just getting a Venmo debit card. I verified my identity with Venmo some time ago, however almost every time I have added funds I run into some type of issue or error trying to retrieve the funds. Support also responds with they can’t access “why” and it’s their system security. I’m all for security but this is ridiculous!!!!

My child set up a Venmo account to send money to a bully at school. I called venmo to let them know that a child, my daughter, who I am the legal guardian of is using their app. Instead of helping, they said too bad that it violates the privacy of this minor to freeze her account. Now my daughter who has saved every birthday and Christmas gift is now drained of her savings and has been advantage of by both the bully and by Venmo.

I have had a Venmo account since 2016, which I opened because I live abroad for work reasons. Venmo was an easy way for me to reimburse my family while out of the country. However, when I changed my U.S. phone number I couldn't log onto my account to change the number since I was out of country. I contacted Venmo by email and went through a whole process (multiple emails) to change the number. Recently, I received an email from Venmo stating that my latest transaction history was available to view. When I attempted to log onto my account, because I had not used the account for a significant period of time, a two step verification was needed (which is a good security measure) except that the phone number for the verification message was still the old phone number I had spent countless emails trying to change the year before.

I have been using Venmo card from few months and I was really liking it a lot until I recently I tried to withdraw $400 from atm. Firstly I received message saying exceeded limit so I thought may because of atm fee it’s showing that then tried $380 so atm fee will be adjusted then received message insufficient funds which was not the case at all. I checked my Venmo app they did not dispensed money at atm but deducted whole amount from my account. I immediately contacted support. They didn’t had clue to support so they said, "It’s system error and our engineers are working on it."

I had fraudulent activity on my Venmo account. Venmo denied it was their fault and tried to blame it on American Express. A couple months later a friend paid me on Venmo and hours later my account was “frozen” and I could NOT get my payment out until I unfroze the account. To unfreeze the account you must upload a picture of your Drivers License and upload pics of any bank statements that are linked to the Venmo account. The account was frozen because of the fraud so I am the one having to now jump through hoops. Why was there fraudulent activity account in the first place? They have treated me like I am the criminal. Horrible people to work with. They are rude and uncompassionate. Don’t use Venmo if you don’t have to. I used it to send my son money in college. I’ll use PayPal I guess even though they are the same company.....

Everytime I go to sign up it doesn't let me past the phone number part of the sign in. It kicks me out with a error message. I'm not sure what to do or how to get it resolved but I need this app to wire money back and forth with my girlfriend.

After having used Venmo twice, I was told, during my third attempt a few days later, that my debit card balance was insufficient. Not true: I had more than enough money in that account, a lot more. I sent an email complaint; the response was inadequate. I tried to call their phone number; got an error message even though it was during their posted working hours. Sent another email complaint, tried to upload photo of their "insufficient" statement; it would not take the pic, said I was taking too long even though I did it as fast as humanly possible. I'm not even going into how much trouble it was to set up in the first place. IT IS NOT WORKING AND THEIR 'HELP' IS NOT HELPFUL!

My spouse opened a Venmo account and used our joint bank account. I already had a Venmo account that was linked to this bank account. They immediately froze both of our accounts. They are still holding our money hostage a week later. They refuse to provide refunds to the sender. This is frustrating. They have been reported to the FTC. I am most likely out a lot of money, which Venmo will keep for themselves.

I noticed several transaction from my account to a user I did not know for a relatively large sum. I contacted the support team as soon as I noticed to see if they could help solve the issue and recover my funds. They spent less than 20 minutes investigating the case before telling me that it did not constitute fraud and that they could not do anything to help. They then froze my account, despite telling me that nothing fraudulent occurred.

I have been having a problem with Venmo since Oct 2019 as my funds have been frozen for no reason. All incoming payments and outgoing as certified, but when I attempted to transfer my money from the Venmo account, I was informed that my funds are locked. This came as a surprise as I have not committed any suspicious activity on the app. I contacted customer service only to learn that the decision is true and ongoing. With that, I call today to see if I could learn the details of the decision and learned that I am in "violation" (they would not let me know what specifics of this violation) and that I would have to wait 180 days from the frozen date in October. This business is a scam and should be stopped ASAP as they are holding funds of consumers without real reason or explanation. WHICH IS ABSURD! STAY AWAY FROM THIS COMPANY.

So I usually get direct deposit. However, my employer had an issue with the direct deposit and had to Venmo me. I was thinking this was fine due to me getting paid like this before. OH HOW I WAS SO WRONG! When I went to instant transfer it kept denying me (idk why). I had no other choice but to do a standard bank transfer. Now being the day I should have received my money Venmo is telling me I may get it tomorrow latest Friday due to the holidays. IS THIS RIDICULOUS OR WHAT? This company is FRAUD and the government should close them down. NO ONE should be able to hold your money besides YOUR BANK.

I tried to "instant transfer" to my linked debit card from my identity verified Venmo account on 2 different occasions. Both times venmo declined my transaction. Transferring to my bank account was my only option (1 to 3 but more like 6 business days). I'm with venmo mostly for the "instant transfer" feature. I was advised by their representative that not only were they unable to override the decline but that they were not able to give me a reason for the declination on either occasion. I can't believe that any business would operate/flourish with this "I don't know" SOP. Seems shady to me.

Request/incident #**... Used Venmo incident free for over a year. Then traveled overseas and couldn't link my bank to transfer funds. Supposedly someone else linked that account (which I applaud and find amazing). However this rogue never withdraws money... Hmmmm. I'm a simple guy. I have 1 bank account and 1 Venmo. If someone hacked me, why aren't they stealing money? Also in order to prove it's my account I need to show valid ID. I take a photo of my Untied States passport (as I'm traveling for months overseas). And the response I get is that it doesn't show my name. WTF. STAY AWAY. The company has major issues and isn't invested in solving customer issues if they arise.

Refusing to return my funds held in reserve and has harassed me for SEVEN DAYS. Steer clear of this organization. In spite of my compliance with their disrespectful demands through almost 15 e-mails they will NOT return my money. I am now contacting State Authorities.

Venmo recently froze my account, based on the fact that my wife and I share the same account. Their only solution to unfreeze it was to ask me to provide a copy of my driver's license and bank information electronically. As a CEO of a major company, which deals often with fraud and identity theft, this was not an acceptable solution. I asked that the money be returned to the sender, which they refused. So, basically, unless I put my personal identity at risk, they will keep the money indefinitely. What kind of scam is this? Fortunately, for me, it’s a very small sum, but I will not use Venmo ever again.

I can’t make the money transaction because my phone number is not verified, He doesn’t let me Register my phone number. He says a code and he doesn’t send it, help me please, thanks. It’s my first time using it.

Myself and my husband have Venmo accounts. When I was trying to add bank account for receiving payments, it was throwing an error (instead of showing exact error, it says "your bank account doesn't support this"), which is wrong. When I contacted customer service, I got to know that if we have joint account, then we can add only to one venmo account and other cannot Instead other one should add debit card, for which they are charging 1% fee. This is absolute non sense and one way to loot money from customers. They asked me if I dont have another bank account, then I need to incur fee. Please be careful in using Venmo when you are in this scenario.

I have never been so frustrated in my life trying to use an app. I have money on my account and cannot get it. They keep saying problem with the payment. I can't even access it with an ATM. I can't add my bank account either. I have noticed I'm not the only one who has this problem. I would not recommend this app...I have no idea why they have a customer service. They were just very rude and were no help whatsoever. They claim they have no answers.

Venmo is "crap-tastic"! Issues:

I accidentally paid the wrong person the money that I was originally going to send to someone. I called Venmo and I asked them if they could reverse the transaction. Venmo then told me that I would have to reach out to the recipient when I have 0 idea who they are other than their Venmo account name. Venmo then said that they don’t provide mediation services and that they would need the recipient to reach out to them in order to file the refund. There’s a 0% chance someone that has no idea who I am is going to refund me my money that I just accidentally sent them. They will use it in their guilty pleasure and Venmo will watch with both their eyes.

Do NOT WASTE YOUR TIME - If I could give them 0 or negative stars I would - At first it worked. Now it has my money in limbo and Plaid or whatever 3rd party Venmo works with will not support MULTIPLE banks including PNC BANK. Venmo has virtually NO Customer service and the illusion that they have someone or some kind of dept handling it (It's not open Sunday) WTF (YOU GET WHAT YOU PAY FOR). PNC Bank Points to Venmo and says they have your money and they can't help. Venmo now wants me to pay to get my money out.

I will never use them again. They are holding my money hostage. And it's my rent money. Now I'm completely screwed??? I cannot withdraw my money or purchase anything. I cannot even send it anywhere so I can get it. They are scam artists and they are not giving me my own money. Beware if you use them but I would strongly recommend that you do not use their services.

I, like most people at USA, eventually ended my collaboration with Venmo & PayPal. Unfounded Fee, huge account problems, inability to transfer and terrible service. Personally, I believe that Zelle is the safest for your money, as it is a direct program that is built into your bank 's personal account. I very much hope that soon PayPal and Venmo will ruin and in America will live much safer. ;)

Worst experience ever!!! I was scammed on 11/10@ 6:55pm. I purchased something from a “verified Venmo Account Holder”. I read their “do’s and dont’s” and was informed not to worry since it’s owned by Paypal (which I have never had an issue within 10 years). I went ahead and sent a $50.25 to this person. 3 hours later I find out he is trying to sell the same merchandise to my son, that also inquired”. I immediately sent an email to Venmo with the user name, picture, entire conversation history (along with my son's conversation). I called today, and was told they were sorry and would escalate the issue. An hour later I received and email from Venmo that said basically “tough luck, you lost your money and there’s nothing you can do about it." Mind you, the amount has not even cleared my bank yet due to the holiday.

Someone accessed my account and debit card without my knowledge till a couple days later and sent a person 6 $100 transactions. Now I cannot get that money back which was for bills. I would not recommend nobody to use Venmo.

Venmo has stopped working for me yesterday and when I call customer service all they can tell me that they have no idea what has happened and can't direct me to anyone who can. I've tried email as well but haven't received a response either.

A woman created a Facebook Marketplace Store and was selling nonexistent merchandise to users and sending us all Venmo requests for money. A few weeks after she received the payment, she cut off all communication and never sent the goods. I can confirm she did this to at least 6-8 other women on venmo. Apparently Venmo does not offer Buyer Protection (which I never knew) and will not refund me my money. I'm extremely disappointed in Venmo's lack of concern, care or recourse.

A person that owes me money elected to pay me by using his Venmo account. So I became a customer. Recently I retired and I travel a lots. I gave up my US mobile phone. Now I can no longer access my Venmo account and the company so far has not offered a way on how I can access my 2000 dollars in my account - short of returning to the US and getting a US mobile number. My interaction with Venmo covers 3 weeks without a satisfactory solution. Can’t wait to get my money out and never deal with them again.

Someone sent me some money which I deposited into one of my bank accounts. For whatever reason, the money was sent to the wrong bank account. I contacted support and they told me that there is only a window of a couple minutes where they can cancel transactions and that since the payment was sent to the bank there was nothing they could do to get it back.

Had an issue using the Venmo card, which incurred fees from my bank. Reached out to customer service, and didn't hear back till the day after. They offered a reimbursement on 1 of the fees (there were 3 in total). They required me to send a copy of my bank statement, including the full bank account number. I felt really uncomfortable doing this. I've had to follow up on emails after full weeks of no response. Seems like their strategy is to ignore until my problem disappears.

Requested an instant transfer to my bank account. It didn’t go through. Contacted VENMO via chat. Agent kept insisting I had tried to transfer money to a credit card. I had to tell her three times it was a bank account. Then she said they had to review the transfer. I told her I read their policy on reviews and none of them applied. Then she said I requested a standard transfer. I didn’t. I requested an instant transfer. I will be surprised if I get my money anytime soon.

VENMO doesn't insure their transactions/funds. Identity Theft allowed thief to go through VENMO withdrawing funds that were fraudulently deposited. VENMO is not insuring customer or giving trans. info.

I attempted to pay another account holder $200 but apparently they had "system" problems and the transaction did not complete. So the payee did not receive the money but the request to withdraw from my bank account went through. But now they can't tell me where the $200 went. Customer service tells me it could be up to 5 or 6 days before someone even contacts me about what they find out in their investigation into it. That is totally unacceptable.

I tried the Venmo app to allow me to easily send money to and receive money from my son and send money to my granddaughter. That is all I ever used it for and it has NEVER been used for any other purpose. I received an email from Venmo stating they were closing my account because it had risky transactions and violated their policies. Obviously I was curious as to how I could have possibly violated their policy when my only transactions were between me and my son and between me and my granddaughter~~ nothing at all business related. They refused to answer my question stating it was at their own discretion. Not having the app is no big deal for me but having someone accuse me of something and not provide details or allow me to defend myself, really is insulting!

I sent $490 to another person but she had no way to transfer the funds to her bank account so she return the funds and I wasn’t ahead and try to deposit it into my bank account and behold they suspended my account and then told me my funds are hold for 180 days and they can’t do anything about it. I told him to return the funds to its funding source but nope. They can’t do that neither because of risk. So they are holding my funds for 180 days now.

My wife and I both created an account on Venmo hoping to use our joint bank account to deposit our Venmo funds into. After an hour of back and forth with our bank and Venmo support Venmo finally said there is no way to have two user accounts tied to a single bank account. Then he said they have a special program that allows special users to have a joint account but we don’t qualify. Seriously, this is 2019 and they can’t figure out how to utilize joint accounts? So disappointed.

So downloaded Venmo 3 weeks ago, I have made several payments to people via Venmo. For the first time someone paid me and when I tried to transfer money back into my account it said card isn't supported. Yet they use the same bank I do. They go through Bancorp and so does my bank.

I ordered my Venmo card through the customer service department on October 5th. I was told it would be received in 5 to 7 days. The card was mailed from Venmo on October 9th. This is unacceptable for any "financial services" company to delay to this extent mailing a card to retrieve money placed in my account. They mail the card regular USPS with no tracking. A money card should always have a tracking applied for the consumer's peace of mind. Consider the rampant identity theft prevalent in the world today.

I have been attempting to send my daughter money so she can install WiFi and allow us to see our granddaughter on a regular basis via video chat, however my payment keeps getting declined. My bank said nothing was wrong but when I called Venmo support I was told that there was a security issue with my account and they were not at liberty to tell me why or how I could resolve it. I was told to try it again at another time or use another means to send her the money. I then saw many other people having the same problem. It is quite frustrating, and in my opinion not acceptable for a company to handle customer service in this way.

Do not sign up. They are scammers and take your money then freezes your account. I had just opened my account. Had it no longer than a week. My friend sent me 150 for a bill. They froze my account right after him sending me the money. They haven’t reimbursed me yet!

This company's customer service is horrible. They are not helpful at all. They steal your money. "Freeze" your account while holding up your funds. Do not use them at all. They are the worst! No supervisors are ever available, they all work unsupervised! And say that is the best you're going to get! Never heard of any thing like this before, I will be writing to their corporate offices.

This is the worst company ever. Received chat convos saying I have a weekly rolling limit of $4,999. I had been with them over a year. And we had just moved. Decided to use my Venmo credit and buy a bunch of stuff for our new home we needed. Then also paid money I owed on credit card, transferred money to my ex for my son's party. Etc. Long story short, they said my account was temporarily suspended. They needed my ID. Fine. Sent it. Then they wanted my bank statements and I thought that was fishy. I told them such, and they permanently closed my account without any explanation. Said they will not reply or speak to me. And the case is closed.

They claim their system randomly flags and declines transactions and that they can't do anything about it. Plenty of money in the account and they won't let me access it!!! The transfer to another account option was declined too and I got the SAME EXACT EXCUSE!! So they are basically STEALING Money since they are telling me they have no way to release it to me even though my account and card are in good standing?? A Class Action suit needs to be filed! Obviously they are running a very profitable scam!

I used my Venmo card all the time, then one day when I had over $450 in my account, I had a mystery security flag. No one could tell me anything, I mean NOTHING. Couldn’t use my card, couldn’t ask why, couldn’t access my money. A few days later it opened up and then, boom, happened again. No explanation, no reason, just locked out of my debit card. I’m frustrated and upset. Now we wait, for what???

The phone rep and his supervisor were rude and lack the basic empathy or willingness to solve an issue. The worst employees by far. I’d like to think Venmo as a company wouldn’t have this type of culture or else wouldn’t have lasted in the market for this long. The issue I was facing was; I made a payment to an account that did not exist and wasn’t able to cancel it. Venmo call reps made me call the receiver only to waste both our times with no concrete solutions. The receiver was visiting the US and couldn’t finish creating the Venmo account because a failed authentication. However, the money was taken from my account and was showing as transaction complete. The rep as well as his supervisor keep asking for valid US ID for a user who doesn’t even finish creating/ verifying the account.

Horrible Horrible customer service. They say that they are sorry and they are trying to help. They will hold your money and then wonder why you are upset and calling so much. I will NOT BE RECOMMENDING this company to anyone, and that is really sad considering I have been a loyal customer for over 3 years. STAY CLEAR OF VENMO!

I had a friend of mine do some landscaping in my yard and he wanted me to pay half upfront on Venmo. I did not want to but he assured me it was safe, so I set up an account. Let them charge $2200 plus their fee to my credit card. The app told me that the money did not go through but credit card said it did. After a week I wrote the friend a check to get the work started. After approximately 15 phone calls they finally admitted that they had received the money but said they had deposited it in my friend's account. He showed me and them three months' worth of statements, but they refuse to refund money. He has his lawyer involved now. Crazy to have to get lawyers involved in something as simple as this, but then I read all the similar reviews, and wonder if Venmo is not running up accounts so they can file bankruptcy with the money in hand.

They apparently freeze existing accounts for inexplicable reasons. I never had this problem with PayPal, Cash App, or Payoneer. After an extended period they ultimately said that I had failed to submit a government issued ID. The odd part is they never asked for it when I opened the account.

Told my wife not to get this millennial garbage. But she did. Now we can get our money off it. Customer service is a joke. They can't do anything. Won't do anything. So we are just sitting here not able to access hundreds of dollars. Hurricane is right around the corner and they won't do anything. Day after day after day calling, emailing and they won't help at all!!!! Went to go get gas.... Flagged for security reasons. Guess we are just gonna sit here, wait for the hurricane to hit us. What a waste of time and money. I will never let wifey do this again. Better than PayPal my **!!!!

I had to hop on somewhere and write a review about this place, because it's ridiculous. So I got Venmo, and at first it was fine. Didn't use it much, but every once in a while it was useful. Anyway, I got a new phone number, so I went to change it on Venmo's website. First, it wouldn't let me log in because it didn't recognize my computer. A nice safety feature, except I've only ever logged onto Venmo on this computer, so IDK how it wasn't recognized. So, whatever, I move on. It wants me to authenticate myself by inputting a pin that they will send to me, of course, via text. I don't have my old number, so I can't. There's also no other way to get the pin. Not through my bank information, not through my email, nothing. So I'm just like fine, I'll make a new account. Of course then, it won't let me do that, because my bank account is already connected to an account. So what do I do?

This is the most unprofessional rip off I've ever seen. I made a transfer in error trying to transfer to my PayPal using my phone number. It went to my 85 yr old dad who has no account so I lost the $70 I transferred to my own phone number. Total fraud.

Recently sent money to an inactive account that’s linked to my daughter's phone number. She has no way to access the account. Contacted Venmo and they were no help at all. So basically my money is sitting there.

Sent money to a friend, money never got put into her account. I live chat and call customer service, they tell me the funds are in her account, they can’t cancel or return the funds. Horrible customer service, they left in the middle of conversation on the live chat.

I recently accepted a $1,200.00 business payment through Venmo. I had been hesitant to go this route but was assured by the senders that Venmo was the easiest and fastest way to transfer money between two individuals. I should have trusted my instincts on this one, and stuck with something more reliable such as PayPal, CashApp, Zelle, or literally anything else.

This app is useless and poorly made and designed. It’s like they didn't consider how users would use it or obviously hypothetical situations. The least intuitive and functional. Using this app was a time consuming nightmare!!!! Never again.

This "company" is a disgusting. As a third party money service they don’t have to meet the same standards as normal financial institutions. This "thing" has the most useless customer service, and process for filing claims. I cannot speak out more against them. They have no right to be in business. This "company" caused $1,807.00 in fraud on my account. I was called by their actual service number 855-812-4430 on Monday Aug. 19. 2019. At 5:14pm I confirmed with this person at that time that I was not attempting a transaction of $895.00 on the account. After I had confirmed my identity by receiving a texted verification number of ** from the number **. After confirming with this Venmo "person" I thought the matter was done as I was told the transaction would be cancelled. Then on Aug. 20. 2019. I find that not only was $895.00 taken but an additional $912.00 was also taken.

Please read the variety of complaints against Venmo on this site & do what you can to guard your funds - or ideally, never use the service. I tried to set up an account to receive funds. In hour #3 of trying to get the system to connect with my bank, I finally received a notice that they are having an "outage" in about 1/3 of the country. It's clear from the complaints that they are withholding funds from customers, with no adequate customer service to solve problems. Why are they not being investigated?

I would advise anyone who uses Venmo to stop. Worst company to ever try and do business with, with the worst customer service I have ever had to deal with. (Jolene **). Currently they have over 700 bucks of mine and have cost me a lot more in fees. Most incompetent company I have seen in a long time!

Customer service is the worst. I wrote a request weeks ago and got nothing back. I continue to get nothing back. I have hundreds of dollars now on there and can’t access it. They continue to ignore me.

I received a bill for a registration fee for an event I'm attending - it was suggested that we use Venmo as the form of payment. (I wasn't familiar with Venmo). I spent a lot of time trying to set it up on my computer, but they then directed me to download their app. I did so, and followed the prompts until I got to the page that said, "Share your personal contacts and/or your Facebook contacts." I did NOT want to do that, but the way the page is set up, you can't continue until you agree. I tried to set up a live chat to see if I could decline to share my contacts, but there were so many customers ahead of me that I didn't have time to wait - which indicates to me that a lot of users are experiencing problems. So I cancelled the whole thing, decided to pay by another method, and deleted the app.

I was enjoying Venmo until I got a new cell number. Venmo does not have a good system to help people who have changed their cell number. I have spent the last three weeks with their email support trying to resolve this. They pass me around from support person to support person. Twice, they tell me that they've sent me a one-time code in order for me to access my account. I have not received any code. I even checked my spam box. They even asked me for a copy my driver's license, which I sent to them. They didnt get back to me. I had to follow up with then.

This company cannot hold your money period. They have taken my money twice and not given it back or tried to steal it. The staff is unprofessional, not helpful at all. They are a fraud and a scam and do not care about one but themselves. Unprofessional company. I hope they get shut down or close. Will not be returned.

After I reported a fraudulent transaction against my account, Venmo froze my account, told me to change my password and assign a PIN code...which I did; then they asked me to send a copy of my ID to them, which I am pretty sure is illegal (I am still confirming that with my attorney). Not only have I not been able to 1) re-open the account and/or 2) transfer my money that is sitting in this account to my bank account, I am not receiving any correspondence from my "representative assigned to this case". I called today, but was told that they can only communicate about this issue via e-mail, however, if the person who was supposedly in charge of my "case" has not responded, how can I resolve the issue?! All I would like to do is transfer MY funds from MY Venmo account into MY bank account and close my Venmo account for good.

Well today I have money “sitting” in Venmo that It will not let me transfer. Since customer service is closed to talk to by phone weekends we chatted with someone by the app (Named Sam **). He must have been wording off of a paper as his responses gave to answer to why MY money I cannot get access to. The employee ending the chat which was professional, RIGHT!! Beyond frustrated that this outside company has my hard earned money in holding. So I worked all week to let “whoever” have it at Venmo! I will be contacting BBB and write all the reviews about what has happened. They have NO right not letting me have my money.

I opened an account, successfully made transfers to family members for a week, all bank accounts were verified and in good standing and then suddenly my transactions were "red flagged". No one in the company can tell me why and can't tell me if I will ever be able to use the account again...no explanation, no fix...not good and now this company has my banking information!!!! Stay away!

I tried to open an account as someone wanted to pay me by Venmo. As I spent over two hours trying to open an account to no success. So the next morning I spent some time looking at reviews of the company. What I have read they are keeping people's money whenever possible. I was unsuccessful at opening the account and boy am I happy that I did not. Look at the reviews I think the idea is to go out of business owing many small amounts.

I used Venmo for about a year or so before I had an awful experience and I will never use this app again! I want to let people know what happened to me so it doesn't happen to anyone else!! My husband Venmoed me, so I could go pay some bills, and when I went to transfer the money over via instant transfer Venmo said instant transfer was unavailable. I talk to Customer Service on the app and they said that my account was flagged for some internal security system and that I would need to do a standard transfer of 1-3 days.

Janna ** Title supervisor with Venmo. It seems has no manager over of her. She has a can’t do anything to help unfreeze an account. Or anything That is beyond what the staff can do. Mind you the account was made and has automatically been frozen the first second it was made. It seems all the staff in the management can do is send it up to an account specialist, by the way you can’t call these account specialists. It takes 5 to 7 business days to get a response back from them through email. And all the managers can do is apologize and tell me that they’re so sorry that they can’t do anything for me.

I have the Venmo debit card and made the horrible mistake of using it at a hotel. NEVER EVER use this card ANYWHERE WHERE THERE IS A PRE-AUTHORIZATION. They have held $303.72 of my money for a hotel bill that was settled 22 days ago. I have had the hotel call them on the phone with me TWICE to tell them my bill was settled for $225.96 the day after the authorization and would they please remove it. They won’t. They won’t even give the hotel a fax number or allow me to email them anything telling them to let it go. Last I got from support is that it was a “software bug” and that they have no idea when I will get my money back and they are “sorry.” Literally, that’s all they have to say.

It has been 14 day since my transfer and now my account is froze and no funds able to be transfer until pending investigation. It my own account to my own verified bank. I hope they read these review. This place need to STOP SCAMMING.

I pray everyone reads the amount of complaints Venmo has with the BBB and how all reviews are incredibly the same type of complaints. Worse customer service I’ve ever experienced in my life. I did a 300$ transfer from my OWN LINKED VERIFIED ACCOUNT THAT IS CONNECTED TO my Venmo account. They told me to wait 3 to 5 business days so since this happened on 7/13 I called 7/16 and wanted to follow up because funds had already been took out of regular bank. They said it is in process wait till the morning of 07/18. Ok I patient still at this time. I call on 07/18. They told me wait till 11:58 pm and call in AM. Now I’m getting upset but I still waited and sure enough still nothing.

I was not Not able to cancel a transaction. The Payee did not want to finish setting up his account. So the Money is in limbo. I am Out 100 bucks. Very dissatisfied. I don't believe they are accredited even by ConsumerAffairs.

I had a problem with Venmo and my bank where too many transactions came out of my bank and then when I transferred money to someone else via Venmo I then received an overdraft fee twice. I called my bank they said goodluck (they are a credit union and terrible now compared to what they used to be). I then called Venmo. Alexandra helped me out and was extremely helpful, they reimbursed me for the fees I received from my bank (thank you) and then she even followed up with me afterwards to make sure I received the funds in my Venmo account to then transfer to my bank. It was quick, kind of detail oriented but they resolved the issue within 1.5 hours.

So I had a client send me money for their wedding. I transferred $500 to my bank account and when I woke up this morning they took $500 out of my account severely overdrawing it. Talked to 3 separate people who told me that I had to wait 5-7 days before this department would get back to me to resolve the problem. So now I'm going to incur fees because I’m not losing money over there mistake and I have stuff to do for my clients as well as pay my own bills. This was my first time using them because I typically use Cash App but my client asked me if I could use Venmo. Never again. Worst service I’ve ever had. I’m in a bind now because I can’t use my account until this is resolved.

I received a $40 payment last week so I could get my boys some food after suffering a financial hardship and not having much money to keep food in the house. I was at work when received and immediately went to the grocery store after work that morning to get my boys some food for breakfast. Get to the checker and my cards declining, my cell is also disconnected for nonpay so only able to use if on wifi. So I step out of line to connected to Walmart's wifis and check my Venmo acct. No issues shown and the funds are there so we try again 3 more times, still declining. So I end up having to put everything back. Go to a corner in the store and attempt to reach Venmo. I tried to transfer my funds first to my bank and it's when I get an alert red banner saying my acct is frozen.

that the call in process tells you call your bank!!! This company needs to be shut down!!

This is by far the worst most unsecure way to move money from person to person. Have had so many issues and then the account was frozen we are on almost a week of my money stuck in limbo and someone on the other side of tech support asking me for my id and bank statements. With all the fraud out there it seems super safe to be sending my personal info to people sitting at a keyboard in freaking India. They are so incompetent that they can only respond 1 time per day with automated responses generated so don't expect to intelligent of a conversation. Probably gonna be a month till this is resolved so I can shut down my account.

I ran my card as debit at a gas station I always use. I've use this gas station all the time with my other cards. I always see a hold, and then within seconds my balance reflects the correct amount. It's been two days since I made that purchase and there is still a hold on it of 50 dollars on my card. When I called customer service they tried blaming the gas station. It's them, I've even gotten gas with my other card at that gas station since, and no hold. Their customer service is extremely lazy and rude. They tell misinformation, and tell me to call back in four days.

How in the world is Venmo legally allowed to operate as a legitimate business? I used it several times, no problems paying and receiving payments. Then one day the dreaded "There was an issue with your payment. Try again later" message appeared. Multiple attempts over several days-no success. Added a debit card from a different bank. Money is available but got the same message. I contacted Venmo. My transactions raised a "security flag," whatever that is. Several emails with customer service. They don't know why and can't fix it for me. Their suggestion was to add a 3rd bank account or try a credit card for a fee. What kind of company can't tell a consumer why there is an issue? I deleted my bank information and then deleted my account. FTC should shut these scammers down. Will find a different option to use. Plenty others out there.

At first I thought Venmo was fantastic, then I came to learn that it’s not what it portrays. I sent money to someone not know their account was inactive, by Venmo. I tried to stop the payment in less than 24 hours and Venmo said it was too late. I stopped the payment with my bank and found out a day later Venmo supposedly sent the money to the account they made inactive and made my account inactive. They told me I owed them the money. The recipient of the money that I intended to send was and has not received the money. I tried to work it out with their customer service and they said, "Too bad. Have the individual contact us." They made my account inactive too. Do you see where the scam is? I hope so.