Venmo Reviews

They let people steal money from your card. I dispute two payments. One was unauthorized and the other my apartment sold the place and I paid the wrong people. Now they don't want to give my money. Y'all better beware. Venmo steal money off your cards. I wouldn't let none of my family and friends use this. Y'all better find a better bank to deal with. Venmo is scamming.

Do not use this app for business. They hold your money for hostage. I even asked the customer to try to cancel the payment and they would've had to wait 21 days to get their money back and they charge us both almost $25 for using it. It is a rip off while they use people's money to make more money for themselves. There is no need to hold people's money for 21 days. It will cause businesses to go out of business again do not use Venmo business app. You will be sorry you did.

I am trying for days to send money to my daughter, after multipole decline's from Venmo. Their service is terrible. Very difficult to understand the agents and they really don't do anything except review your denied transactions. I had plenty of money in my checking account and they say they see the attempts, that fail on Venmo's end. Total waste of time and very frustrating.

Absolutely pathetic for business. No website access, app only. Support can't do anything, can't pay people with funds outside that of Venmo balance. Avoid at all cost. Biggest pain and it seems that only have problems with the tools. They don't collect a 3% fee on. Imagine that.

Unable to use the CC although there is money available! Horrible customer service! The Agent on the phone did not know the reasons why my payments were declined, and why the money available in my account from the sale of ethereum crytpo could not be sent to my checking account. I've decided Venmo is a useless financial app that should be remove from everyone's smartphone!

I requested a new debit card due to minor damage to my current Venmo debit card. I wasn't told that they would instantly cancel my current card, and that I would have to wait at least two weeks for a new one to arrive. I get direct deposit from both my jobs to Venmo and use the debit card to buy everything I need. I can't use a virtual card because my phone doesn't support tap to pay.

Dealing with Venmo’s customer service is terrible. The agents just copy and paste what you can read online. When asking for clarification on an issue with my debit card, just re-copied and pasted something he or she had already sent me in the same conversation. I was better off just chatting with the bot.

Unbelievable!!!!! I upgraded my phone and Venmo locked me out of the app! It says they are verifying my identity by sending me a code to my cell but after literally hundreds of attempts, it's never happened! Meanwhile they have my money won't let me access my account and I CAN NOT get a live person to help me! Their phone system puts you in a loop of endless messages just to say "use the app to get help"! I can't get in the app!!!!!! How can you use the app if you're locked out?!?! Why can't they verify my identity when they have my cell phone number and my email and I'm using the correct passcode?!?! It's an attempt to commit fraud and keep your money! No customer service and the most incompetent place I've ever encountered! Class Action needed! Look at the time stamp on the photos below...over an hour waiting to get a code! I have even reinstalled the app to get the same crappy result!

Venmo froze my account after "too many" transactions between my husband's and my accounts! It has inconvenienced us both tremendously! They froze BOTH of our accounts and will not respond to correcting this for 5-7 business days; we have bills that are late now because of this stupid app. As soon as it's unfrozen I'M drawing our money out and destroying the cards and deleting the app! I would NOT recommend Venmo to ANYONE ON THIS ENTIRE PLANET.

I only use Venmo because I have to (certain family members and vendors require it because of their fear of ACH breaches). I have cash in my bank account that I'm trying to send to entities. Venmo will not send it. I went through their "verification process" to raise cash thresholds (it goes without saying that I am not a thug). They still will not send it. I try to fund my Venmo balance from my bank. Venmo will not fund it. The best the dear foreign (and I'm sure underpaid) employees can say is, "I am so sorry, Mr W----. Please try later." This app is helpless ...

I won't go on and on how much Venmo sucks, but it is unbelievable how bad a company can be. I feel bad for the employees who have to answer their call, it's not their fault. And I tell them, they are not the ones I'm mad at. I would recommend any other debit card for besides this one. I know PayPal owns them, and I have not yet had problems on PayPal, but hey, maybe check on your sister company and see why so many think Venmo is just a total pooch screw.

Venmo randomly closed my account with specific reasoning, would place unexpected holds on crypto for 24 to 48 hours preventing you not to send which is Completely horrendous. Shouldn't come as a surprise for a PayPal owned company. 🤔

I can't even make an account because someone is already USING my number and there is no costumer service provided to help you handle it. After getting verification code I'm offered to click on the button confirming I am who I am not or "get help", which is not helpful at all, since it does not provide answers I need to take care of the problem.

Very poor customer service that is not available 24/7, only a AI which is useless once they freeze your account. I have had transfers denied from bank debit cards and from PayPal debit card So Bill I was trying to pay unpaid and the money in account stuck pending a bogus review, no explanation, just suspicious activity. Definitely closing account as now bill is late and I will have to pay a late fee.

I understand systems mess up. What I don't understand is why I can't get the messed-up issue remedied by contacting Venmo. I use Venmo once or twice a month. It's just not worth the aggravation. I'll get and make my payments another way. Like I have been for the past 50 years. Young people today are willing to put up with substandard customer service. I'm not.

I've been noticing my Venmo balance being charged then a bank account charged for the same price saying venmo repayment. I'm getting double charged. Talked to customer service and was told my back had insufficient funds to make that payment at the time. Which is bs, now I was left on hold for over half hour waiting for a supervisor. Getting rid of this scam app.

I am DONE with Venmo. Just spent 45 minutes on the phone with customer service who even couldn't figure out why they weren't able to send me the security code to my phone (while email worked). I was trying to change my password. Prior to this, I had been locked out of my Venmo account two different times for "suspicious activity" (one time was a customer trying to purchase a painting and getting my name wrong, the other was me trying to start a business account in addition to my personal account). I decided to get in front of it this time, knowing that if I kept trying to access my account I'd be locked out again, and the process to get it back is long and cumbersome. When you are locked out, you have to send a photo of your license, describe what happened, then wait for however long for them to decide whether or not they'll deign to allow you back into your account. Could be a few days. Could be a couple weeks.

Wow all I have to say is this app is the biggest scam/con of all time. The crypto feature is an absolute joke. They let you buy crypto but you literally cannot do anything with it but sell it and then they take their fees out and put it on a 5-day hold. No support whatsoever. Please don't waste your time on this junk app.

I couldn't receive a code to confirm my login, so Venmo recorded message on their helpline. Told me I had to try to log in from a completely different device and try to reset things that way. How idiotic. What if you don't HAVE another device? Worst customer service ever. I only use it because other people insist on using it for payments - I will encourage them to use Zelle or PayPal instead.

Customer service sucks really bad, you don't speak to any live agents; only automatic response. Your account at times shut down, transfer forget you have to wait days to see it show in your account. Why is it so hard to get a response from Venmo?

Venmo is one big pyramid scheme, they hold your money for 21 days then they send an email saying that your transactions goes against policies, they won't tell you how and hold it for 180 days. They don't explain anything to you but hijack your money. When you talk to someone they can't tell you why and they claim they can't remove the hold. Holding money hostage is illegal.

I would give them no stars if that was an option. I have had nothing but problems with both the app and online. First, trying to set it up to pay my rent and now trying to get into the system after changing my phone number. The help provides no assistance and if you call they just hang up after having you go in circles just to find out what they suggest to resolve the issue doesn't even exist. Before using Venmo I would use Zelle or any other payment app. And before I forget, if you do call don't be surprised that you get sent to PayPal - which is of no use either!

Putting in dispute evidence is never received even if they said they did receive it!!! Now my money is gone with a denied dispute!!! They will deny a dispute even if you sent it through the link they provide and say they never received anything even if agents days prior said they received it!!! Honestly this is a one time thing and I learned my lesson using them. Never again.

Absolutely terrible customer service. Shut me out for not having their Venmo debit card. "Jeff" didn't answer my question but droned on and on. Had to shout to get him to stop talking. Constantly interrupted me. Solution was awful.

My payments and that are still on hold from September. Been told their engineer or it still having issues not my problem. My friend been fighting them since April for her payments. She has a lawyer. This is bs. I call maybe time for a new fix it person.

No way to get my money. Can't send to anyone. Can't send Bitcoin. Can't transfer. Nothing. Never using Venmo again. It's trash. Talked to several customer support agents and none of them were any help and never resolved anything.

I downloaded the Venmo app to send my grandson money for birthday. Never used it before. My account was compromised with someone buying crypto using my account. I called & called, got no one until I called in the evening, but this was day 3 after signing up & I never got to send anything using Venmo. Immediately scammed & when I finally spoke to someone, she was rude and she said, "We will look at you and review your case" and she right away sent an email saying they denied to return my money, so I would suggest who people out there to look for a different way to send money to their loved ones and not use Venmo. Venmo does not return your money and that’s just not a fair deal to me. That’s not right, but I will never use them again and I will never recommend Venmo to anybody. In fact, I would detour you from using them at all. They do not protect your information.

I've tried to set up an account, and first day, my account was frozen, then, when I send in correct files of proof of identity, and my account became unfrozen. I still can't do anything and when I write to support, they tell me they don't know why it's happening to use another form of payment. Worst payment app I've ever had. It won't even let me order a card.

Venmo stinks! Customer service is an AI chat that spews links. People who say it's great and give it a 5 star rating are either delusional or got paid for their stellar review. It's ok to receive money and transfer to your bank, but sending a payment to someone can be a hassle. It took them weeks to verify my bank account when I first got the app.

Watch out!!!! Venmo is easily hacked, and for you to get them to do anything about money going out of your account is terrible. It can take months! Terrible customer service, and no one has an answer. Like a bull in a China shop, no answers and continually breaking things trying to find a way out. No immediate recommendation, just guesses and I don't knows. Stay away, far, far, away!

Customer service line needs way more support or better agents because waiting on hold (for a company that I know do have a lot of foot traffic and this is coming from customers service agent who been in the game for 10+ years) this long is ridiculous. Not to mention I thought you guys were like Cash App but you are far from because suspending an account that barely get used is soooooo dumb. But that’s probably why I stop using ya’ll. Any way do better.

If there was a zero star option, I would use that. I don’t understand how they can let you put money in there, but won’t let you take it out. It’s my money and they freeze it. Why didn’t you freeze it before I put the money in there? I feel like they’re tying up funds to make up for something that they’re spending on the other end I mean, why else would you let me put my own money in there but not take it out same day. Nothing happened except putting money in there. I’d like to hear this explanation and I’ll wait.

I've been having the card for 6 years or more. I decided to close the account because I always had issues when I travel. And out of nowhere they decided to lower my credit limit. For no reason. So quick to charge interest right. So if needed the credit card for an emergency it was never there. They suck as a credit card company.

I've been trying to delete my account for two days and Venmo keeps telling me my account is frozen for some reason and I cannot close it. There is no one to reach and I have not done any transactions whatsoever on my account so there is no reason to be keeping it open. I also detest the fact that you have to go through so many hoops to keep your transactions private instead of *public* in a world full of scammers. Their chatbot is absolutely useless and offers no solutions to me no matter what I try. There is no option to talk to a human--NONE. You cannot email anyone either. It's the chat bot or nothing! A complete scam, RUN, do not open a Venmo account if you do not already have one!!

Venmo has frozen my account several times for no reason once so ever. Then I have to wait a week just to use my money and customer service is absolutely horrible, they are no help, can't do anything themselves and absolutely never fix anything in a timely manner. I'm not impressed at ALL!

I tried to deposit cash at a Walmart 7 times over 2 days and tried to buy something because I kept getting denied, and my card was declined, I've talked to 5 different people over the 2 days, and all their answer were the same, "they didn't know, it may be....". And all of them were wrong, so now I'm stuck with no way to use my Venmo card and nobody has an answer, I definitely wouldn't recommend them to anyone.

Every time I use this stupid app I get on the verge of tears with anger! I always have something go wrong and the customer service is the worst!!!! Never ever using this app again!!!! I logged into my account on a browser and they locked my account!!!! I hate this app with my whole soul. I can't add a bank either because every time I try it just loads forever until it says there's an error. This is ridiculous and you should never EVER use this app. If you do I feel so bad for you.

The instructions to open a dispute in the help center is wrong and doesn’t exist. I’ve been on hold forever, doesn’t tell me how long the wait is. I’ve been messaging and calling for two days and can’t get a dam human being. I’m trying to fix a problem they caused yet can’t. I’m so fed up. Once I ever get my money back I'm never using them again.

Venmo must have the most frustrating help. Chat bot is useless and will give you directions that do not exist or direct you to something totally different. Calling customer support gives you options you don't want and getting a customer service rep takes forever. Do better Venmo.

Stay away. I had a Venmo Credit Card and had an $11,000 limit. I used the card in Emergencies but always paid my balance off. I always paid on time. Recently had a situation where I needed $8000 and used my venmo card. Within 2 months they reduced my credit limit to $100. I asked why and they said because I used the card to the limit.... It was paid off in 3 months. I cancel the card and will never do business with these clowns again.

They never help and is so hard trying to contact customer services and with a claim or scam basically is your fault. They just have you waiting for long periods so if you willing to lose then get it.

This company sucks for youth sports teams! Gave money back to parents that was non-refundable after uniforms were already bought and paid for and shipped out! The parents quit and went to a different team! This hurts the parents and players who are still on the team! I can’t get the money back from the vendor and they took $2300 out of my team's funds that money was already spent and now has set the team back! Venmo didn’t even do an investigation! I sent in the contract, invoices, money was non-refundable.

Terrible. Never had a problem before. Someone took $90.00 of off my card, transferred it from Apple Pay. I called Apple and sent them a list of transactions. Don’t show and transfer on Apple but on my Venmo card it does. So where is my $90.00. All they keep saying it when the transaction was done your ping was you had your phone. I sent proof from Apple that there never was a transfer. Out back of my own money so I closed my Venmo account. If was probably someone on the in side because Apple should have that transaction on their side. Terrible card and app to have. My own money gone and they keep denying my appeal. Customer lost and I hope everyone else knows this. Don’t open with them, that was my money that someone stole and they don’t care.

I would not recommend Venmo. My autistic son (16) is learning responsibility and has misplaced a few cards in the past. This time, instead of helping, Venmo told us he had “too many replacements,” refused to send a new card, and then permanently closed his account — even though he still had money on it. Very disappointing and unfair.

I have been a loyal Venmo customer for nothing short of 7-8 years. However I recently lost the screen on my phone. I have been trying to sync my new phone and my account for SIX MONTHS! This is really frustrating. I can’t believe how uncooperative the customer service is and how many times I’ve had to repeat my information only to get NOwhere. I understand safety however this is bullshit!

This is the most disgusting customer service and terrible app I've ever used. This app is a waste of time and probably a big scam. I think that's why you're seeing other companies like zelle and Cash app use by banks and reluctant to use Venmo.

If I could zero I would! I hate talking to a robot representative. Was trying to delete one card to add another. Made 10 calls to help lines and never once was helped. Talked to nothing but automated voicemail. Can’t even leave a review with out an email.

I thought I sent my granddaughter some birthday money but soon realized I had made a mistake with her phone number. I’ve done what the AI prompt said and nothing happened. I’ve called 6 or 7 times - On hold for 10 minutes. When someone gets on phone the call immediately drops. I can’t access the »me » tab and I’m disappointed, annoyed and missing $50. The claim that a pending payment can be reversed Is not accurate. This is surprising because once when this happened I resolved the erroneous problem in no time. I don’t want to use this platform again.

I opened a Venmo account a few months ago..I finally got money to save up...when I tried to load money on my card after a few times they flagged my account...I did everything they told me to....after 4 days later no response...I'm highly thinking of canceling my Venmo since I'm gonna be flagged the first time I try to use it

I tried to open a Venmo account! Unfortunately my account was frozen! So now trying to delete my account and I had to send a picture of my Drivers License!! Customer service was very courteous but the app itself is the rating! Also 3-5 Business days to unlock my account! All this to purchase a shirt for my wife on Facebook Marketplace!

I had to get a 2nd Venmo account because my business now has 2 locations. I wasn't able to add a 2nd location to my original account. I have been trying to add a bank account for 4 weeks and have had my account frozen excessively. Now I'm trying to withdrawal money out of this 2nd account and it won't let me add a bank or debit card. I can't even transfer to myself. So my money is held hostage and I can't even get the account deleted.

I did work for someone then they went back on their payment and Venmo sided with them. So I did free work for someone. Fixed their car and didn't get paid. Do not use venmo! They will screw you over! Cash is king remember!

Pathetic service. I got scammed using Venmo. I reported it to them but they did not take any action and stopped responding to me. I was willing to share evidence but they didn't even care to ask for that info.

I’m unable to review Venmo because I cannot establish an account. I was frozen before I got to use it. However, my experience with customer service is extensive. I’m on hold for 1 hour and then connection is lost. Hit 0000000 to get through phone tree and they say you will get a person to talk to. Very pleasant to talk to, but she must transfer me to another department. Wait, wait, wait some more. Next person unable to unfreeze my account, they will email me later with details. Does this sound like a company that wants my business? Bad, horrible, ridiculous! Try PayPal or Apple Pay next time.

Customer service is absolutely horrible. I guess the multibillion dollar company can’t afford to hire enough real agents to support customers… or they can’t be bothered to care. It’s impossible to reach a person unless you spam 0s into their voice message, and even then I was put on hold for 30min, dropped, called back later, dropped again. I will get my money out of Venmo and never use it again.

I wrote a whole review on my negative experience with Venmo just for it to delete while submitting it. Venmo customer service is trash!!!! Withholding funds that should be available is a service I’ll never use again!

I would not use Venmo anymore if you paid me to. The customer service is absolutely ridiculous. If you ask to speak to a supervisor they will not instantly transfer you, they tell you one will reach out in 24 to 48 hours. That never happens. They held my money for an obscene amount of time. Money that I myself transferred into my account. Money I already had. One person told me one thing then the next person told me something completely different. It is a mess. They take your money and tell you it is your fault.

I have learned my lesson. Venmo is not a company to invest crypto. It was quick to buy the crypto. However, the problem is when I sold it. It said it could take up to 3 days for me to receive my funds. I'm on day 2 and still waiting. I will never ever invest with Venmo. I had an opportunity to invest in a stock where I could have made more money. However I was not able to fund the account because Venmo has still not released my sold crypto. 🙃

Unfortunately, my experience with this app has failed me today. Our non-profit is in the middle of our largest fund-raising campaign and our donors are unable to give through Venmo. An error message states, "Your donation cannot be completed at this time." I cannot get anyone on a phone to help - only a virtual chat which is NO help!

This company is a joke, and I don't know why they are so successful, because the customer service is nasty. You can try to call them for 10 hours, and you will never be able to get someone on the phone. The system tricked you into pressing many things, never getting you to the right place. It just gives you answers and tries to send you back to the website, which is ridiculous. I will soon shut down my account, and I hope that everybody will do that. This company should shut down its operation.

I just opened an account and I tried to buy some stuff from eBay! My payment declines several times, I got a link to reset my password and when I do, I got a message that the passkey has expired! When I call customer service, there is no live agent, just a robot menu voicemail! STAY AWAY!!!

Absolutely don't use crypto through Venmo. I transferred a little over $20k into my bitcoin wallet in Venmo. Their guidelines on their own website says you can transfer up to $25k per week. This is 100% false. It only let me send $1000 per day. After many days of this I called. Got a representative on the phone and he told me it was only $1k per day even though I'm fully verified. Then he said my limit was only $5k per week. Then I read him the Venmo webpage I was on and somehow the call conveniently dropped.

Venmo SUCKS. The site sucks. Customer service sucks. Everything associated with it SUCKS. They are not a very reputable company when it comes to doing the right thing. I will start using Zelle a lot more often.

Stay away from Venmo. My account was hacked and someone took out a debit card on my balance. I found out because VENMO froze my account because they saw strange activity. When I went through the week long process of un freezing I saw the missing money. I filed a dispute on the fraudulent charges. Venmo denied my claims and will not protect me from something they allowed a bad actor to do. I am out $1100 and Venmo says I can’t prove it wasn’t me making the charges. They are the “bank” and they issued their debit card to a random person in a different part of the country who changed my email address, phone number and password but I am the one who has to pay for their mistake.

Froze my account because of an alleged "user agreement violation". Made multiple requests asking for Venmo to tell me what the alleged user agreement violation was or cite the section of the user agreement that I allegedly violated. They never offered a single fact or detail in response. They simply permanently froze my account and failed to return money that was frozen. My suggestion is for victims of Venmo to file criminal charges against Venmo in their home town for theft and force them to come to you.

Venmo is not a company I would recommend. My experience with Venmo was very short. Within one week of me signing on with them they froze my account and asked me to submit a picture of my photo ID to prove that I am who I say I am. Said it was some stupid security breach that I wouldn't know nothing about. A week later, my account was unlocked. About a month later, they locked my account again due to another security breach. Something that I had done that apparently flagged them as a security issue. They wanted my license again, they wanted a picture of me holding my license. Then they also wanted my bank statements for my two accounts that are linked to my venmo account, as well as a statement pertaining to my activity. I sent them all documentation, they refuse to accept any of it. They put my account on enough to 6 months suspension, and then they closed it permanently.

Venmo is the worst company I have ever dealt with. They will not allow me to spend any money on my account nor transfer it out of their greedy hands. I feel like I am a victim of theft. If you value your money then do not under any circumstances let it pass into or through Venmo’s hands or they will rip you off too. Please cancel your account with them before you become a victim like me. Thanks for reading this review.

To unsuspended my account they require the last four digits of my credit card, on my bank statement. Unfortunately, I use a credit union for privacy issues. They will not put the last four digits of my credit card on any bank statements. It is clear to me that in order for me to remove the suspension, from my account, I have to send over my credit card that shows my name on it. After speaking with customer service, they said, "You should probably send over your credit card. That would probably fix the issue with your account."

I opened a Venmo debit card, which they immediately took from my bank. Was told on app I would receive by a certain date, about 4 days. Never received customer service, no help. Where is my 400$ who knows? Took me over an hour to finish phone call, out on hold for a total of 45 minutes. Just beware.

Choose something else. Literally any other alternative would be better. I need to send payment before my father can be moved to this independently-owned nursing facility, right? The owner of the facility offers check, money order, or Venmo. We wanted to move him in as soon as possible, so I decided to go for Venmo. I've used it for my own personal transactions; small amounts sent between friends. So, having Power of Attorney over my father's finances, I'm permitted to set up a Venmo for him and link his bank accounts. I accomplish all of this and attempt to send the amount, 11,775.00. Doesn't work.

Worthless. Once a week or so it won’t allow me to send money that is on their app. My money on their app I can’t send. They say the system flagged the transfer and they can’t override. Worthless. Why have an app to send money that won’t send money?

Do not use Venmo. I was locked out my account. Unable to log in through email and phone. I have a new number that's not associated with my Venmo account. I speak with someone through email from customer service who sent me a link to reset my password and update my new number on my account. I was told by customer service rep I need to upload two forms of ID. Every time I tried uploading my two forms it kept kicking me out. That was over 8 months ago. I had over $1500..in my account. I will be reporting them and seeing them in small business court.

If we’re negative stars I would have used them. Tried several times to process a transaction to several family members. 3 went through. The remaining 4 all declined. There was zero issue with availability of funds at my bank. Chatted with Venmo to try and diagnose the reason of continued declinations… but was told they can’t provide any timeframe/additional information as to the reason for the declinations; or how to resolve the issues. Time to find a new/more professional payment service.

Extremely disappointed that Venmo closed my account without warning or clear explanation. Very frustrating experience. I’ve been a loyal Venmo user, which makes it even more disappointing that my account was suddenly closed. Very dissatisfied with how this was handled.

Frozen my account at Friday evening for no reason, waiting 35 minutes for customer service representative at Saturday who said the specialist is working only Monday to Friday 8-4!! Thank you!!! So why don't you frozen my account at Monday???? So annoying, so unprofessional!!!

DO NOT USE this company! They do not fight for their customers. I sold stuff and used them to receive the money. I HAVE in writing that she received the items after like 3 months of this case being opened, they sided with her so not only am I out $200 but I never got my items back! I’ve questioned this company before and was never really a fan to use them and after all this, I will be getting my word out! If I could rate a 0-star I would!

They promised me 200 cash back after opening my credit card and spending a thousand dollars in a certain amount of time. When I called customer service they said I reached my limit. I called back for the refund. They said I was a little short. After speaking with the supervisor after many tries, they said they will credit my account for the 200. They sent me an email apologizing and agreeing to the 200. I called back after I wasn’t credited and they said it takes 2 business cycles. After 2 business cycles they said it is processing and it will be in my account.

Venmo charged me to buy crypto, said they don't know who charged me but it wasn't them ...and also froze my newly deposited funds for 48 hours because I tried to send the crypto to another wallet.. They said it's a security measure .... Destroying my venmo debit card and never using them again after I get this money out... Also they said "We don't refund money no matter what, ever," and all they do is deal with money, so think about that, they have never, ever, refunded anyone's money ... You an even ask them, I've asked multiple people....

Venmo recently froze my account and took over 5700 dollars of my money without any valid reason and refused to refund it back. I followed all of their protocols and have tried for over two weeks to resolve this issue without any information from them that is at all acceptable. If you use Venmo please take your money out before the same thing happens to you. I was ignorant to how scandalous and corrupt this company practices.

The performance on the app and website is so poor that the app is worthless. How can I pay someone who wants to use Venmo if all I get is the spinner. I do not have this issue with CashApp or Zelle. The next time someone insists on using Venmo as a payment app, I will tell them, "Sorry, either accept another payment platform, or no sale."

I have used Venmo in the past and had no issues. It has changed. I could not log into my account and then when I finally was able to, it tricked me into signing up with them for a credit card. It looked like I was clicking on a payment for someone, but the credit card prompt was upfront and not easy to recognize or avoid. Now I think I have a card with them of some sort. When I tried to get someone on the phone, via chat, and on email, no one is answering. I think this company should be investigated at this point for shady dealings.

Venmo is the worst financial platform out there. DO NOT USE. They steal your money. They freeze your account for no specified reasons. Support can't help you on the phone or chat. You're unable to contact account team unless through email which takes weeks to resolve anything.

I was scammed by somebody. They took $550 from me and then took Venmo more than six months to unlock my account so I could get my money back. Your Customer Service was the worst I have ever experienced in my life and I have told all of my friends to cancel your Venmo app. It is the worst.

Worst customer service ever! I have been trying to resolve a $1 account issue for 2 years. I have given up many times. Venmo says to respond to the email I was sent to resolve. I didn't receive an email. Not in my spam filter either. Chatbot is worthless. Calling gets you nowhere (always refer you to online help center which tells you to contact them). Apparently if you don't receive the magical email, you can never resolve. Can't even cancel my account. Can never speak with anyone who can actually help. Done with Venmo.

I’ve tried on multiple occasions to close my account and have been unable to do so. The fact they're a business profile requires me to contact Venmo directly. This has proved impossible. I’ve contacted my state's Attorney General office. These practices are at a minimum distasteful but I suspect likely illegal.

Why would I want to entrust my money transfers to a company that will ot have live or chat customer services. Venmo's platform often makes mistakes but they only do AI customer service which does not answer anything but poses questions and no way to get a live or chat or email answer from a person. The platform won't always use previously used and approved Debit Cards but prefers a bank account number so they hold your money for 5 days minimum to collect interest.

Whoever these bots are stating that they "Reached out to Venmo" and how great their experience is, are lying! There is NO WAY to simply reach out to them. You have to go through their chat bot to try and get to a person and this person will simply just end the conversation when they don't want to help you anymore. And of course they are keyboard warriors who want to talk to you like your a child. It's no wonder they don't have a phone number to get ahold of a live person or even an email address. Nothing but scam artists and individuals who cant get a real job, working here.

Venmo is absolutely the worst online company I've ever dealt with. There are so many things I can review so I'll stick w/ customer service. Getting to speak w/ a live person is impossible. Run from this horribly run company!!

Terrible, I’m trying to pay a lease and it’s not working. I’ve been a customer for years, and out of nowhere, I cannot send or receive funds from anyone. It’s inconvenient, and the customer support is unhelpful. I’m removing this app.

My account was frozen for violating the user agreement as soon as I opened it and I couldn't have it unfrozen without providing my ID to verify if the account was mine. The account had been open less than an hour before it was frozen! I verified my email and my phone number. Same IP address accessing the account. Lol, is there to verify? Do I need an ID just to have a blank, unused account??

I had to request a card 7 times before I actually received one and when I finally did it had the wrong last name because when I reported my name changed and supplied the marriage certificate and driver's license they for some reason didn't correct it and they have lost my documents so now they won't update my name without me resubmitting the documents and they refuse to let me talk to someone to make a complaint directly. The name on my app even shows my correct name. This is ridiculous and not worth the struggle.

Venmo is garbage. You can only send money when the AI allows it; it shuts you down with no explanation for days or up to weeks. There is no customer service at all; they are powerless and can't explain why it isn't working. These are transactions among friends and with those you have sent money to previously. Useless when you need it..

Venmo is the worst! Don't work with this corrupt company. There are no humans to help. Their emails bounce back, and they never answer the phone. The chat box cannot answer anything. Run from this corrupt company! I tried to set up a business account. Nothing happened. None of my payments would go through. I could not pay my invoices. This has been going on for two weeks. It took three days to reach a human (you have to have the patience of Job) and when I finally talked to someone, they had no answer for me, would not let me talk to anyone else, and just told me to try again later. The WORST. If I could leave negative 20 stars, I would.

I made the mistake of using Venmo NEVER AGAIN!! Venmo declined too many of my purchases when I had more than ENOUGH FUNDS to cover the transactions. Each time I would reach out as to why my card was declining they would say SECURITY FLAG and all transactions are reviewed blah, blah, blah. How can you possibly tell someone how to spend their hard EARNED money. I get up and go to a job to receive a PAYCHECK. I can swipe the whole check in one day if I like. AGAIN it’s my money

My account has been frozen and unfrozen for absolutely no reason. I sent my proof of identity as verification. I also sent the bank statements that were requested. I circled and highlighted the information that was requested that shows I have access to these accounts. I am sending this from my home address in the US. I don't know what else they need but this has taken its toll on my finances already. My account was frozen, unfrozen, then refrozen all for completely fabricated reasons. The Customer Service is the worst and the website is a runaround.

Offshore customer service who doesn't speak English well, and asked me 3 times how they could help me. EACH TIME they said they were looking at my account, then came back and asked again how they could help. Either they weren't paying attention, or were working on something else while talking to me. Plus, they pulled money out of my account, then said it didn't go through, and I had a 'repayment' to unfreeze the account.

Impossible to link Venmo to one’s bank, even if it shows that it is! Money from a client is NOT coming through. Went through the whole Venmo process of trying to remedy the situation via chat. Nothing! Then called and called, was put on hold then hung up on REPEATEDLY! Where is my money? Floating out there in the ethers I suppose. Negligent and corrupt like our broken system.

You cannot actually speak to a real human being. Their website goes around and around in circles. There is no resolution to your problem. You'll just lose your money. Try a payment system where you can talk to a person. I have lost $ 100 through Venmo. Not a big loss. I'm done with them!!!!

Purchased a generator from a friend selling it on FB, within an hour realized that her FB account was hacked. Reported this to Venmo immediately. They said no problem, took all my info and then sent an email after a week saying that they couldn’t help me, basically I was SOL. This was my second transaction with Venmo, they said also said I should have done it differently and kept going over what I could have done instead, etc. I am out $500 of my hard-earned money and vey disappointed. Unbelievably bad service and resolution. My account is closed. I recommend you do the same.

I had money transferred to my account from a family member. Couldn't, and still can't transfer to my bank or debit card. This is exactly why I don't like/trust any kind of cash app. One glitch on their end and you're screwed. I'll never use them again.

Everybody watch out at this bank. I have use this bank through a debit card to get a rental car online. I never went to pick up the car and I never used it so I have decided to cancel that. I called the rental company and they said they will give me a full refund that it’ll take from 5 to 10 business days after the 10 business days I never received anything. I called them back and explained what happened and they say will dispute it that And will give me a response in 10 days.

Venmo is a symptom of gross market degeneracy. This is a monopoly of non-bank transfer providers that just sucks at what it does: constant payment declines, literally non-existent customer support and completely unintuitive account setup (verifying is required to send reasonable amounts of money, but you are not told this anywhere during setup). It doesn't get worse than this; someone bust this monopoly PLEASE.

Trying to update my phone number on Venmo has been one of the most frustrating experiences I’ve had with any app — and I’ve been dealing with it since January. Instead of a simple verification process, I’ve been stuck in a never-ending loop of back-and-forth with customer support. They required me to send in a photo of my ID, wait for a verification call, and jump through a bunch of unnecessary hoops — just to change a phone number. Most actual banks don’t even require this level of hassle for much more sensitive updates. It's overkill for a payment app. There’s no clear timeline, no real resolution, and after months, I’m still stuck. It’s ridiculous. Venmo needs to seriously rethink its customer service process — especially for something as basic as updating account info.

I spoke with Ed P. from customer service today, and he was absolutely rude and condescending. He asked me to send him a screenshot of an email I received from Venmo. Once he receives the email, he says "see, here" and begins to read the email back to me word for word as if I'm illiterate or uneducated. As someone with a Ph.D., I would not dare speak to my students like that nor anyone else I am supposed to be assisting.

Open a Venmo account and it has disabled me from sending or receiving money on two separate occasions with no explanation given to me. It’s been an extremely frustrating experience. I currently have money on there that is being held that I’m not being allowed to access. With very little Customer support or explanation being given to me. I would’ve never opened a Venmo. Had I known that it was gonna be so difficult just to transfer money, receive money or really do anything with my account. It’s really actually been a nightmare. I would definitely never recommend anyone to Venmo. If it was possible to give Venmo a negative star review I would.

If you can help not using this app please don't or you'll be disappointed. I'm fighting with Venmo now for 100.55 that they say I owe them. It's bull$@$^. They know it's bull because it happens a week before this week and it took another week to get me 54 back to me. If you are using Venmo don't link any other cards with them. I linked my Venmo with another app and used Venmo as a back up card to pay online. Well it worked for a few transactions until they locked my account saying I owe them 100.55. I called customer support and told them how in the hell would they pay Coinbase if I didn't have $ in my account. I also told the agent that venmo don't ever let me over overdraft so how can this happen. It's lies, they are thieves and liars. Don't use them. You'll regret it.

They do not honor the purchase protection they claim stating because I used their debit card to make the purchase, but that is one of the requirements. All requirements were met and they said, "We wish we could tell you why it's not covered, but we don't know." Never have I heard such an excuse! Horrible customer service and blatantly lie to customers. When asked, they claim they have no oversight and no complaints can be made. I urge others to contact the Consumer Financial Protection Bureau who does regulate Venmo and make a formal complaint when your rights are violated, as they do often. They will deny things they have said in black and white and get away with it because people don't know how to report them. Help stop bad business!

So sent money to the wrong person and Venmo said that I am shit out of luck and they can’t recover my money and my bank don’t want to do anything for me so I am out almost 3000 bucks Venmo. I would not recommend

Do not create an account with them. Someone hacked into mine and they wanted me to jump through hoops to get that resolved. Go to a bank instead or use Western Union. You can also do a bank to bank transfer. I just wanted them to put a fraud alert and it is sooooo hard to do. Do not do any business with them.

Venmo has become a haven for scammers. After recognizing a fraudulent transaction, I promptly canceled the payment. Yet, without my authorization, Venmo charged a different credit card on my account to complete the very payment I had blocked. When it comes to sending promotional texts about credit cards and other services, they never fail to reach me. But when it's time to protect users from fraud—even after I took the initiative to stop the scam—Venmo chose to side with the scammer by charging me anyway.

Hi. Do not use Venmo, they are stealing funds, and making it look like some other source. When you try contact customer service they give you a huge run around, to not replace it. They ask for crazy forms of identification, then say a specialist will contact you, which never happens.

I've been a Bancorp Bank member since 2015. I found a weird transaction on my statement and wanted more help on it. Well the chat lady froze my account without telling me, now they won't unfreeze it cause my ID is expired. The chat rep for Venmo said me telling them the reason behind my ID being expired will allow Venmo specialist to exempt me 'cause I am DISABLED for my many complex health problems including I CAN'T LEGALLY drive due to having multiple forms of epilepsy. So I can't get there to update my ID due to that. The name to my account is me and my ID states it's my name.

They took my money no problem from my bank to my Venmo account, but once it was on there they decided to lock my account. After sending proof of who I was (driver's license) they told me I was now permanently locked and they wouldn't be sending my money back for 180 days. I asked how to appeal and was ignored. So I contacted them by phone, that person was great, the next day when they claim to be closed and no able to respond to calls or emails, they emailed me to say the same as before. So, I will contact Synchrony Bank (their banking institution) directly on Monday and I have filled with BBB. I would give them 0 or less if I could.

Spent an hour on the phone today trying to report credit card fraud and still haven't been able to get in touch with an actual human being. Their customer service is awful. Save your time and use a different app.

My experience with Venmo has been absolutely disgraceful. My account is still locked even though I’ve submitted all the necessary evidence—including confirmation that the person who fraudulently disputed the payment has cancelled the dispute. Venmo has everything it needs to release my account, yet nothing is being done.

I have set up many transactions on VENMO, and as long as thing go smoothly, there is no problem. However, I was sent money to be reimbursed for a car purchase that should have been "Friends and Family". There was a charge that I could not reverse. This can easily be done in PayPal. There is no live tech support I could find. The 1-800 number with 8:00AM-10:00PM hours was an automated joke. I tried every way possible to see if the charges could be reversed. After reading online others' experiences, I believe once a transaction is made it is final as to the charges and the designation as a business transaction.

I found it easy enough to sign up. But when I tried to send money to a friend it was frustrating. Every time I linked to the Help Center I had to log in again. Over and over again. Be sure you select Remember this Device, or you'll have to wait for a verification code every time they bump you off the site. Instructions directed me to tap on buttons that didn't exist (do designers and copywriters ever actually talk to each other anymore?). I got multiple messages from Venmo touting their security. Great. But all I wanted to do was send a friend a few bucks. After an hour (and repeated log-ins) I closed the account and sent my friend a check. It'll take a few days to get there, but at least I won't have put my fist thru my monitor. What a waste of time.

I wish there was a way to give negative stars. Their CSR work from home. Very professional hearing kids in the background yelling. And Venmo is disgustingly sneaky. They will close your account and not even tell you why. CSRs keep transferring you. I will never use Venmo again. There are so many other options to send and receive money. I recommend you use one with professional customer service and one that will not just close your account for dumb reasons especially when it’s always been paid on time.

I never use Venmo much. I would get money and just use it for Grubhub or whatever. I've only ever did maybe 2 transactions with people and had some money in the wallet. Attempted to use the remainder balance and I charged my card the full amount instead. Apparently venmo don't let you use the balance then charge your card which is in my mind ridiculous. Seeing as most places would do that money is money. Chatted with customer service and they were less than helpful. I will be deleting this app and never touching it again.

I attempted several times to connect Venmo to my non-profit for donations. After several failed attempts and failed communications with customer service, my account was frozen before I could even get it started. Customer service was no help with navigating me through the process. Then today I received an email telling me that they regret to inform me that been banned from their service permanently without any explanation as to why. And they told me that they do not have to tell me why, I'm just banned. That is a poor way to do business, and I do not recommend them. Their customer service is poor at best.

It's only one star because there is no zero. They have no concept of customer support or customer satisfaction. Made to sizable transfers last night, not an issue. This morning tried to make a whopping $20 transfer. Got this msg...​Try using your Venmo balance or a different bank or card. For more info and other tips to try, see our Help Center. Engaged chat function, useless. Said issue was not in Venmo. Talked to my bank. They hadn't rejected anything because they hadn't received anything. Called help line. Woman to me it was some kind of system security activity that happened from time to time but couldn't explain why or when it would be resolved. Talked to her supervisor, useless. Same song and dance. Looking for an alternative and/or going back to writing checks.

Absolutely worthless. I’m going to try as hard as possible to avoid having to use this dumpster fire of an app to ever again. I’ve never had such a poor customer service experience. None of my questions were addressed and none of my issues were resolved.

I use Venmo as of Saturday night and try to do an instant transfer. Transfer didn’t go through so I tried it again. Wind up doing it three more times and it would not go through. So I called them and the girl told me that they would not allow me to do an instant transfer that I had to do a transfer that would take three days. So I agree to do that then they suspended my account because of too much activity. I don’t like how they want all my information over the phone or through the app. I don’t like putting my private information and banking account information on public websites or even through the phones, you never know who you’re talking to.

I liked the Venmo Visa until I had a company charge me more than the price they showed for tickets. I immediately called Venmo to let them know/stop the charge. They started an inquiry. Short story shorter they said that the company had given me the tickets so I was responsible to pay the charge?! What?! I explained, again, that the company had charged my card more than I agreed to pay. The woman on the phone at Venmo said, ‘Ya, but how are you going to prove that?’ I’ve had only one other time where I had a company charge my card without my permission and my credit card company took care of the charge and I never had to worry about it - they had my back. Not Venmo Visa! I would recommend going with another credit card company!

I think I am going to have to leave Venmo. It seems that many people refuse to accept payments that way. Recently, I have noticed that when a payment is made, I do not receive the full amount because some kind of fee is deducted. I would think that such a transaction is akin to writing a check. Under the UCC, any fees should be assessed against the drafter of any such transaction. Fees should not be charged to the person receiving the payment.

I have never been treated more poorly by customer service agent in my life as I was when I called Venmo. I was degraded and spoken to as if I were dumb and the agent was laughing and having fun with it. Then they hung up on me. I will never use Venmo again.

I had Venmo for like 3 years. Never had an issue. When I had 266.00 dollars taken out of my account because someone got in my account and sent their self my money and did a few small purchase at the stores they denied my claim. So if someone gets your money you won’t get it back so just remember that. You get denied. So I’m out 266 dollars. Yes I’m part over this but can’t do nothing about it. I would recommend if you have money in there move it to safety. I was hacked ..

So this company you know I took out a pretty much a shark loan and I couldn't keep up with the payments. They pretty much wouldn't stop taking money on my bank account, put me in the negative, negative 2400. I became homeless living out of my van and I had a little bit of money in Venmo and venmo let them take the last of my money out of my venmo account because they had a lien but venmo should have reached out to me and let me know what was going on before it happened. Yeah I lost my business and then the last of what money I had and then venmo when get back to me or talk to me about it. It was really messed up on their part. Don't trust them. Know they let other companies take money out of your bank venmo account without notifying or asking you

I receive payments and transfer money through Venmo a lot. Today I was trying to accept a payment of $20 and was told I have to have a business account. Tried setting it up and they asked for $400 to upgrade. The customer paid $420 for a $20 payment. I was supposed to send the $400 back to customer. I didn't have the $ in my account. I had 1/2 the $ and got a personal loan to equal the rest. Talked to Jeff and since I didn't label it refund, they asked for an additional $400 which I will not have again. Jeff did not help me with the first $400 and NO way to get the $400 back! I will cancel my Venmo, never to use it again! It seems it was all a scam!

There will be no resolve. This app will give you talk after talk but will not help you. Customer support takes place after they pay the vendor. I hate to say this but I actually believe they share the spoils of the money.

Don't let someone get into your account and make some unauthorized transactions. You won't get your money back. Venmo will freeze your account, close your account and act like you broke the rules and regulations. Now they are telling me I can't get the funds that's on my card for 180 days. Such a scam!

Venmo has no mechanism in their system to allow you to pull back funds that were sent in error even if it was done within five seconds of realizing the error. They will give you the runaround through the helpline. Does not ask your questions nor when you call to speak to someone are you ever able actually to get through to a live person. Be very careful with Venmo. They do not protect anyone that sends money when they were in fact requesting money. All you have to do is look at the transactions for Faith **‘s to see that this was done in error and she’s a crook if she sees the money. She’s a thief and I will file police reports and have everyone involved subpoenaed and explain it to a judge because I’m tired of the runaround.

Customer support is a bunch of useless morons who give half asses responses and don’t read Alana’s of what you try to tell them and they don’t you anything until it’s too late, they are incredibly slow and take forever to respond

This app is a nightmare. I used to love it and now I won’t recommend it to anybody. It won’t let me use my debit card. It won’t let me transfer the money to my bank. I called them which they’re not available until 7 AM and I work graveyard so that’s an inconvenience, but I called them and then they say that there’s no restrictions on my card and they don’t understand why it’s not working. It must be some security issues. When I ask them further questions what security issues they have no answers for me. They can’t even explain that to me. Horrible app. Don’t use it. Find another way. This app is a nightmare.

DO NOT USE VENMO! They support fraud and scams! I got two separate charges from the United Kingdom and live in the United States. Emailed the merchant and they clearly stated I would have needed to be in the UK to purchase anything. Welp showed Venmo proof I was not there and they're still trying to say it isn’t unauthorized charges! So don’t use them because they don’t care about you or your hard earned money.

I initiated a bank transfer of funds in Venmo from my USAA bank. USAA deducted the funds, and it posted the next day. However, the funds never got to Venmo, and it went past the estimate date they should have been in. Over 7 days for money to show up is totally ridiculous. After finally getting a person on the phone from Venmo, they were unable to tell me the reason why the delay? Even though the estimated arrival of funds was past in the Venmo transaction history... USAA verified the money was sent and to the account, and they said that this is 100% on Venmo. I am waiting for the funds to show then I am closing my account. As military member, I will never recommend using Venmo to any service member.

I do not use Venmo but I made an account a few years ago and it will not let me close my account. This company is a scam. It has bad scammy vibes to it. I tried finding a way to contact support but that was fruitless. STAY AWAY FROM this COMPANY. IT'S A SCAM!

I sent a payment to someone who doesn’t have Venmo. Yes my mistake I should have checked. It’s now showing as a withdrawal on my bank statement. Tried reaching support well within their posted hours. I couldn’t get past the chatbot that kept sending me in circles. I finally found the form to submit by searching online. Then I got an email with non-helpful links. There’s a link to click if you still want your ticket open. I missed it the first day so that was a delay. If you don’t click YES keep it open within the time, your ticket will be automatically closed. Once it got through to someone they emailed they resolved the issue, but it was so much hassle, I uninstalled the app and am never using it again.

Used my acct one time today and when I tried to add more money, they put a "security lock" on my acct for 24hrs and won't release it. What the hell good is an acct you can't use? Not to mention took 15 mins to finally get to speak to a real person. Venmo is the worst. Save yourself a major headache and go with a different pay app!

I can't believe they even have an option to make payments public. Why would anyone want to make their payment history public information? Worse, this is the *default option*. Worst: When you go to change the option to keep payments private, they nag you to keep them public. "Dark patterns" is too euphemistic. These are ** patterns, employed by a ** company. I would never use them willingly, and will always plead with people to offer another payment service. Disgusting.

VENMO is awful. You can not talk to anyone. You get a generic response if you email them. They stole 2060 dollars from me, said they did a charge back and they lied, there is so much more to this story!... Beware. DO NOT USE VENMO!!!! VENMO IS AWFUL!!!!

Horrible platform, account being frozen for no reason, “escalated” calls never addressed. Got my rent from tenant via VENMO (tenant’s Zelle was giving trouble) and when I tried VENMO next month again, I could not send him a request to pay following month’s rent as system glitches said my account had a freeze. Called customer service who could not find any reason either. They said they are escalating it. NOTHING WAS DONE. NEVER WASTING MY TIME ON VENMO.

Venmo blocks payments to one of my clients. For the past 3 weeks any payment to them via any method results with "!Something went wrong and we couldn't complete this payment. Try again another time." I've used venmo for 3 months and have completed over 30 payments. At venmo's suggested I've added an alternate payment method. This client has received payments from others. This client sent me a request for payment and venmo blocked payment. I've "friended" this client and venmo blocks payment. This client sent me $1.00 and it came through normally. The $1.00 in now in my bank.

If this is the only card left in the world, don't do it. They are petty, have the worst guidelines ever and they customer service is cocky, sarcastic, condescending. Try hiring proper English speakers for the US.

Using Venmo allows scammers to pull money from your account. Use at your own risk. Enables theft with no customer support. Had clear evidence but no support. Poor support, customer service, vendor representation, review of critical facts, etc.

Will not close account and said it has frozen my account. I have never used this account. Taking too much of my time. Keeps telling me to go to ME tab. There is no ME tab. Trying to eliminate excess baggage from unused accounts and this is way over excess baggage. My consolation is that they have to take care of a frozen account so that obviously is no concern to them. Find out how to cancel before you sign up. Find another way. If you can't get out don't get in. Words to live by.

Signed up with Venmo so that I could send a friend money. $10 test payment went through. 10 minutes later tried to send $500 - "there was a problem, try again later". 3 days later I get an email saying my account was frozen for "suspicious activity". Tried all their suggestion - no go. Tried to close account - won't let me because account is frozen. Finally went to my credit union and cancelled debit card on file with Venmo. All you get from their AI is a circle jerk.

Venmo is a terrible company. I had two fraudulent transactions post and in rapid succession. I spent countless hours trying to contact THE WORST CUSTOMER SERVICE ever! After basically telling them what to do (I am a Banker) their pathetic answer was to freeze my entire account. Then it took an act of Congress to talk to a rep, who was worthless, so as to file disputes! After 5 days they sided with the SCAMMERS and did not refund my money. They notified me via email and said basically “don’t call us, we won’t cash you!”…. But I CAN write their Disputes Department a letter. A LETTER! Are you serious. Aren’t Companies supposed to protect their clients! NOT Venmo. Run, run, little ones!

Venmo is the absolute worst card to work with. It takes an act of Congress to even be able to put money on the thing unless you have the perfect checking account but that's only after you establish some type of credibility with them that you're checking accounts good before they release you the funds immediately. All they are is a sister account to PayPal and yet you can't add money from PayPal to them. Or vice versa. You can't add cash unless you go to a specific store and then you have to do it a special way or it's almost impossible. Not to mention that ungodly amount of fees they charge just to do anything with them. If I have to pay somebody by venmo I have actually driven almost 35 miles one way just to pay somebody in cash because it was simpler and cheaper than it was to send it via venmo because of the hassle I would have to do to get the money on my card to get it to them.

Venmo is the worst credit card to have. My balance was $457. I paid $400, and I now have to wait 11 days for the payment to go through?!! What the hell kind of business is that? This is the worst credit card to have. Save yourself and get Capital One. Their payments go through automatically, and there is no waiting period for credit availability.

Venmo is HORRIBLE. In my experience it is less safe and HORRIBLE customer service or even automated help. It's just THE WORST!!!! I would use PayPal or Cash App before Venmo. I have been trying to add money to my venmo acct for 3 weeks. Not only can I not do it, but the app is NO HELP in figuring out why. Their own “hell” options keep freezing and literally have no logical conclusions about problems! USE PAYPAL.

Venmo is so terrible. If I could have given this a zero, I would. They have made customer service almost impossible reach and when you do finally reach them, they tell you everything that they cannot do rather than actually helping. What are these people actually paid for? None of the associates can nor will help you with the system errors and they will continue to run you around in circles until you just get frustrated and quit. If I hear "my hands are tied" from one more associate AFTER admitting the issue is a Venmo system problem. I am going to flip.

If I could give it a "0" star I would! Absolutely NO customer service at all. If you call, you're put on hold and NO ONE ever answers! The issues I had send me in a loop and the Chat is WORTHLESS! HOURS spent trying to reach a real person and resolve the issue I have with them. I can't imagine why anyone would put up with this poor service. I'll be looking for another form of money transfer!

After probably a decade of being a loyal Venmo user (friends and family asked me over the years to use Zelle and I refused and said I would use only Venmo) I was scammed for $55. Because I already had $27 in the account, I lost half the money for the transaction off the bat. When I realized what had happened immediately after the purchase, I contacted Venmo and they refused to help. There is ZERO support built in for victims of scam UNLESS you click the toggle button saying it’s a business transaction. If you don’t know about that switch or what it’s for, consider yourself screwed.

This credit company is a sham. They do not take responsibility for their errors nor do they offer any apologies. If you cancel an online payment and it goes thru anyway, your only recourse is to stop payment at your bank. Then they close your credit account. I will not be using Venmo anymore and would recommend that serious consideration should be made before entering into any transaction with this company.

I freelance and recently got paid. Venmo took my money and I can't get it. Instead of fixing the problem, they want me to wait up to 5 days for my money. I would need to cancel and my employer would need to wait until the money is returned to them. I WILL NEVER USE VENMO AGAIN. I DO NOT RECOMMEND THIS SERVICE.

Beware of continuous scams through VENMO. Even though many people use Venmo and may not have experienced problems yet, understand that Venmo is just one of so many apps with outsourced so-called customer service, that are obviously filled with paid workers who scam as part of the everyday interaction with app users. To all Venmo users, consider using another source to send and receive money. Venmo is one of the most dangerous ways to send and receive money. The platform is constantly monitored by scammers and the platform security is weak and it appears no one cares that hard working class Americans are being scammed through these foreign based so called customer support agencies. Beware!!!! Beware!!!! Beware!!!! There is no such thing as a dispute claim. This is also part of Venmo's scam!!!!

The worst customer service I have ever had in my life!!!! No solution at all with all that I had to go through!!! Venmo need to do better get more americans to work for you or someone I can understand!!!!

Venmo has no employees and counts on bots to answer questions that can't answer them. You can't get ahold of a real person. Venmo app doesn't work properly. When asked to upload documents it goes blank and doesn't work, and this is the only way to upload the documents. Venmo doesn't offer ANY CUSTOMER SERVICE!!!

I’ve been dealing with Venmo for years and today March 2025 they let someone steal $75 from California from my account as they have been in my account scamming. They use Venmo to take it. I don’t feel safe with Venmo anymore. I will be closing my account. I feel like this is unfair and I will never be using them for my transactions again.

Support is beyond non-existent, if you do manage to get through. Trying to send money is hit or miss, sometimes it works and other times you just get an error message that has zero useful information at all. Use Zelle.

received notice from Venmo on March 17th that the dispute was denied.

I had used Venmo for years, never had a problem until I started using Venmo to buy and transfer crypto currency. Once I started they froze my account and wouldn't tell me why. Then they closed without explaining what I did wrong. They just say that I violated the terms of the service. When I called them I was told they couldn't overturn it and they don't know why it was closed. They say it is from higher up. Leaving me with $145 in the account I have to for 6 months to make sure all transactions clear. If I can't use my account how am I going to have any transactions after a month or two. I also tried having a business account, that was a bad idea. They state you can have a business account and a regular account. I thought ok, no problem.

Horrible customer service and very poor policies. Keeps giving me the runaround and ask for identity verification, in which I provided them, and they still froze my funds. They won't even respond to emails after telling them I will report them to BBB. They will love to take your money without any proper justification. Beware of them and don't ever use them! To me, they are like scammers!

I just recently had identity theft - and banks have been awful with my accounts so decided to try the online prepay route.. Never do it. It’s worse than banks. They get your deposits easy enough but you can’t do nothing to get it out or back, they close your account every other day and then freeze for 3-5 days while a team support person does nothing to fix or answer questions. App/website hard to navigate when trying to make a complaint. I wish I had never made direct deposits to these people. This is also a PayPal subsidiary. Should have told me right there.

Terrible customer service. I am forwarding to the Attorney General's office. Hopefully we can get Venmo shut down. Fraud company. No one there will take any accountability for issues with Venmo not working.

The worst website & policies, delay funds, transfers payments, transactions, however they will take your money right away, ask for endless personal info & identification etc., then delay further. The worst customer service, bottom of the barrel all around!

Venmo support is not functional. The app for android is not functional. The chat bot is not functional, you can't call and talk to anyone. Its all automated. The best you can do the customer support says is wait and see if the system will fix itself! Absolutely useless for payments larger than a thousand dollars.

Lousy customer service. I cannot access my account because of an old email address. They will not verify via my phone number and will not explain how to change my email without sending a code to my old email. Going around in circles and no actual person to talk to. Don’t try to Venmo me.🙄

Well I never had a issue with Venmo Until I started using it more than twice every six months. Now they have frozen my money twice in less than a month and they don’t warn me or tell me and they still cannot explain why. All they say is it’s still processing and that’s a lie and they know it. They refuse to do anything to help you the customer. Service reps are not friendly, compassionate or helpful. They have zero power to do anything to change a situation and they're not very up to date on anything. They are by far the slowest at sending crypto and that after they lock your account for five days at a time. I’m a United States of America Army Veteran but they make me feel like I’m a terrorist always checking into my transactions. This is crazy.

This company is very creepy. I placed an order for $695 and the order was completed but shortly after an additional $110 was taken from my account. When I called to speak with a representative she gave me flaky information about the transaction and when I questioned her about the order I placed for $695 she said it was voided by the merchant which makes no sense considering all my orders are on its way to me. I asked to send me a statement and she sent over a blank statement 😳. It’s no way this company is still active. They are fraudulent!

I only use it for the cash back. Terrible CC, not worth the wait time for credit availability for an extra 1% (on top spend category) over 2% cards that process payments 10 business days before Venmo does. That’s how they limit the rewards.

I think Venmo is a great idea, executed in such a poor way we would be better off not having access to it. I began using Venmo for frequent transactions and consistently:

I used to love Venmo until they became just another rip-off credit card company (under Synchrony Bank). My credit limit was 12,000. That’s what I agreed to. Now, after making over $1200 toward my balance, they made my limit to a point where my utilization is over 97%. This is because my credit score dropped a few points because ya know, mortgage, hospital bills, the joys of living in America. Now my credit score will tank even more. Thanks rip off artists. Credit card companies and credit bureaus are designed to NEVER let you get ahead. It’s a fact. Be careful.

I used used them twice since 2023 for more than $1000 each. Now I tried same amount and it says my debit card backs off. Tried adding credit card and it asked for checking account but I only use one checking account. Cannot reach anyone within the time available.

I am trying to send my brother money directly from my bank account. It was declined repeatedly through the Venmo app. It stated "Your payment can't be completed right now. Something went wrong and we couldn't complete the payment. Try again another time." I have tried to send this money several times over the past 4 days and get the same message. I contacted my bank and they said there are no requests coming in from Venmo that are being declined. Trying to find someone at Venmo to talk to is next to impossible, and the chatbot is pretty useless for this as well. I don't plan to use Venmo any longer and will be deleting my app.

I have a Venmo account that I can't access because Venmo keeps freezing my account. It has been frozen twice in a 3 day period!! I'm homeless and I need my money in my account to help with shelter. I've been suspended from my job for two days because I couldn't get to work today 02-17-25. My account was suspended because I tried to send a friend who's account was frozen $1 and the only thing the can say is check your email. Someone has to do something about this!!!

The worst, absolutely horrible application for making transactions (sending or receiving money). I've spent three days trying to make a $500 transfer, and it still hasn't gone through. Every day, they ask for some additional requirement without any explanation. It's the biggest waste of time you could ever experience. The absolute worst when it comes to moving money. I do not recommend it at all. Stay away from this app, because it will be the biggest problem and headache you'll ever have.

They are sitting there locking everyone’s accounts then having you send your I.D over and over again and stealing your info right to your face!!!! My account has been locked back to back weekends and they have needed my DL both times plus made me send a bank statement from Navy Federal Credit Union, even though they make you go through paid verification!! Definitely some scams going on

They just closed my account without any warning as they claim it was not active for long time and they sent my balance to unclaimed funds of my State instead of to my linked bank account. If I am very lucky, I could recover my balance from my State within 6 months after a very burdensome process. You may try your luck....

This is Not a viable merchant for anyone taking online payments seriously. Venmo holds funds, both fiat and crypto! If you call them, the only thing they say is that their "system" is already in place and can't be altered. They are just soooo sorry on the phone but again. They can do nothing about this. My money is locked for a week at least and I'm stuck listening to people 2000 miles away paste sorry messages to me....

While it's easy to send funds, it's almost impossible to speak to a live person when you have an issue. Plus they put 21-day holds on YOUR funds if someone sends you a payment as a goods or service. This is ridiculous! A friend of mine accidentally sent me money I needed for an emergency via Venmo and these jokers put a 21-day hold on it! This has caused me even more stress. There is no way to speak to a live person! I do not recommend this app and will be closing my account whenever I get my money...And I better get it too or they're gonna have bigger issues!!!

I’ve used Venmo in the past without issues, but my recent experience trying to transfer my money to my bank was beyond frustrating. What should have been a simple process turned into an exhausting ordeal that took 11 days to resolve. I had to go back and forth through emails with six different Venmo team members, each time re-explaining my issue. Instead of a quick resolution, I was met with delays, unclear instructions, and generic responses that didn’t address the problem. The time and effort it took to get my money transferred were completely unreasonable.

Having finally figured out how to reset my password and access my account I am unable to get my money out of it! How do you withdraw your money from Venmo anyway? When I tried to pay it out to my bank account it was denied because it was "more activity than usual for my account." Of course! DUH. I had been trying everything to get a response from Venmo support and despite their promises my money is still stuck there. I am going to complain to my bank.

Who is managing customer experiences at Venmo? First of all, your website works, when it works. When it doesn't, which happens a lot, there is nothing you can do about it. No one to call, and when you do call and get caught in their Auto Attendant hell, they always refer you back to the FAQs on their website. Who designed this?

I used Venmo to transfer funds with family. I started playing games that supposedly paid real cash. (I know, I’m an idiot.) They gave me the impression I was winning. In the background, they were withdrawing money from my account through Venmo and withdrawing small amounts in my overdraft incurring hundreds of dollars in overdraft fees. I tried these games because I’m poor and desperate. They scammed me good. That is who Venmo is associated with. Fortunately, my bank is working with me. Venmo can lick my brown eye. I closed my account and will make sure to let everyone know how unethical they are. I know lots of people!

So I received a direct deposit of $1,047 into my Venmo account 3 days ago (which BTW is not early access to my money). In fact, despite showing an available balance of $1,047, venmo has denied me any and all access to my money citing "suspicious activity". Really venmo?!?! You got it twisted! What's suspicious is that your platforms is glitching every time I need to access my money. Like when I used my venmo issued debit card to pay for my child's daycare and it read "unauthorized payment". Strange, not to mention embarrassing.

I have been on the Venmo site for over 1/2 hour to simply transfer money to my Venmo account. The wording from their help site is never there, you can't get ANY customer service, and the website overall totally sucks. Nothing works right. I don't know who designed the website, but they should be flogged!!!!!

I will not be using Venmo anymore. My account was locked due to someone disputing a payment that was sent to me. Not sure why my account was locked out when I had no control over the person Venmoing me. Anyways, I planned to not use Venmo anymore if they were going to make me pay $10 to activate my account for something I had no control over. Someone ended up Venmoing me after this and it took $10 from that payment and automatically used it to re-activate my account. I talked to support and told them I would like to keep my account locked and get my $10 back. They told me this was not possible.

Venmo works for payment but if you have an issue, it's almost impossible to talk to a person. It took me 34 minutes to reach a human being and that's because I pressed a number by accident and don't even remember what. Venmo has no option to press 0 to reach someone. After I finished talking to someone, my issue was STILL not resolved. I do not want to call the number again. Venmo is convenient, but very risky if anything goes wrong. 90% of the time you won't be able to get help and could lose your money. Always have a backup app to use.

I used Venmo and they were extremely unhelpful. Venmo is a horrible company. Avia games took $10 from me and Venmo refused my dispute to get my money back. I hate Venmo and I will never use Venmo again! 😠😠😠

I'd give them a zero if I could!! DON'T ever use Venmo!! Be prepared to lose money!! They transferred money from MY Venmo acct to a WRONG acct at my bank, yet they did NOTHING to get my money back!! My bank can't do anything because it wasn't their fault.... It was VENMO's!!! They have denied my multiple disputes and won't even return emails any longer!! I have proof from my bank that it went into a wrong account, but Venmo won't do anything!!

Not able to send money for 5 days now. This has never happened before and I'm sending about the same amount as always each 3 months. Venmo has become a nightmare for thousands of users. Now I'm forced to FedEx a check which will take even more time to clear unless I pay for a cashier's check as well. No doubt there is an increasing amount of fraud on cash app use so security measures have become much more stringent causing legitimate transactions to be blocked. Absolute hassle. A GOOD company would have the people and/or systems in place to clear any temporarily borrowed transaction to go through within 24 hours.

Absolutely horrible service, they block transactions for no reason and don't contact you to let you know why they are blocking the transaction or to verify that the attempted transaction is valid, and it's impossible to contact customer support because when you do eventually get sent to a "live agent" all you get is a busy tone.

Venmo is a joke of a company and a card to avoid using at all costs. I have an ongoing dispute with them about a product not only did not I not order but was charged on my Venmo card for but I also never receive the product from the vendor. When I advised Venmo of this they keep denying my claim and we keep going round and round. Even the vendor admits to me that the product was lost and Venmo was given this information they won't refund the amount I paid for the item. They take no responsibility for anything except charging you a fee to quote unquote handle your money. Don't even get me started with their customer service which is unprofessional, inexperienced and unknowledge.

Customer service representatives are rude!!!! Called with an issue and a rep named Sed was extremely ignorant! Did not give me any answers at all. Was very unpleasant to talk to and would definitely not suggest this app because of that.

I wanted to put some money on Venmo and accidentally chose the payment to come out of my bank 3-5 days later. My issue is they took money out already and it's not showing in my Venmo acct. What makes people think it's okay to take my money right then and there and make me wait to get it!? If it was me I would have a one star rating too. When instant transfers are a thing.

I can’t understand why so many people are using Venmo. It is impossible to find help when something goes wrong. I would rather keep printing invoices and mailing checks than ever use Venmo again. I have been trying to get someone to cancel my account for 4 days. Right now it feels like I am stuck in hotel California. You can only check, but you can never leave… Just awful.

Am now 1 week plus trying to transfer $350 to my bank account that was sent. Account frozen on first attempt, now into 5 emails and 7 days trying to resolve. Sent my driver's license by scan, wait several days to find out not good, they need a photo. Also received email admitting they received my upload but deleted it due to some internal policy. New requirement that bank statement needed additionally. No help at Tel# 855-812-4430, rep told me "no escalation path," just keep reading emails. The worst online business ever... Slow, Byzantine, no live help... basically thieves that hold your $ as long as possible.

If you want to get a migraine headache try to get a live person on Venmo - I did after being transferred 3 times and got someone overseas who I could not hear. On the site I mention a contact form but try and get one. The worst.