Venmo Reviews

I would never recommend this service. App bad. No Customer service, can’t call. Holds your $. I'd leave a 0 if possible.

I would not use them to sell crypto whatsoever. Every single time I try to do it they hold my funds for 5 days. You know if we didn't need the money now you know and now we got to wait 5 days to get our money. I wouldn't process any crypto through Venmo whatsoever not unless you want to wait 5 days to get your money.

If I could give them a 0 I would! After spending an hour on the phone with them I was told I couldn’t create an account because my last name is **!!

So far the money transfers have been OK but their marketing promotions for example the Girl Scout cookie purchases of I think it was buy $30 worth and they’d send you $5 that was all a lie! They’ve never done that. I even chatted with supposedly Customer service and they said it’s coming it’s coming it’s coming. Right!

I am unable to send money without turning in the purchase protection which charges the seller a fee. Also, having to disclose my bank account credentials unless the seller pays the small fee for the purchase protection. I will no longer be using Venmo.

Quite literally the worst app I have ever used in my entire life. It will only let me add money to my account one out of every 20 tries minimum. Venmo is straight garbage.

I was sent 1000.00 thru Venmo, got a notification funds were in a Venmo account for me, app will not allow me to access my account. Sign-in page accepts my name and password, then to a text code verification screen and just keeps looping the process (like 10 times), no other options available. Their so-called help line is a Ai type recording that just keeps playing recordings, looping you on a run-around journey. No way offered to speak to an agent. You are totally without customer support to resolve an issue with their ridiculously designed app site.

I’m going to be completely real about my experience with Venmo because people deserve to know exactly what they’re getting into. Venmo markets itself as this easy, safe, convenient way to send money. What they don’t tell you is that the moment something goes wrong, you are completely on your own. There is zero real protection for customers.

Venmo had an issue with a person I needed to pay 300.00 to. Venmo did not flag, suspend or close the account. When I made a payment all looked good at my end of the transaction, I even got a confirmation that the money was sent to the recipient. The recipient never got the money, when I called Venmo to find out what happened they told me that because of their issue two years ago Venmo was keeping the money and would not return it to me. I have nothing to do with their issue but I had to send the recipient another 300 to get the job done. Venmo STOLE MY MONEY for an issue I had nothing to with.

I have had Venmo for at least 5 years, plus. I went to pay a contractor for work they did and it gave an error. I switched to another payment method, and again it errored. Terrible. I even made sure it worked the day before and saw no indication of issues.

The worst transaction app ever! I accidentally transferred money to someone that happened to be friends with my on social media and they refused to refund my money!!! I had to reach out to the girl through Venmo app and pay $1 to send it. I will share this with all of my 700-plus friends and guess what, Venmo. We will all be using Zelle from now on.

I opened the app 2 weeks ago, my uncle sent me some money, they froze my account and said it was fraud. Don't know how, but they still won't give me my money. Don't use Venmo unless you want to be robbed.

Venmo has $410 Of my $ tied up over (they claim as dispute) between my daughter and I 14 days after $ was withdrawn. My daughter sent another $385. Unknown of prior so called dispute. So now I can't withdraw the $385. Venmo release my $!!!

Venmo has been good for a long time but the past months has been difficult due to freezing accounts and transactions despite a long record of working with them. Also, I added a new verified account and cannot use that either, despite their multiple messages that "your account has now been verified and can be used". I understand the need for security, but you are making the process less secure, not more - in other words, if you are worried about my account's security why can you not tell me why? It makes me believe something else is happening with my accounts and someone else is accessing them and that is why they are frozen. I will be deleting my Venmo account, unfortunately, as it is now unusable.

Absolutely horrible experience trying to contact customer support. I disputed a claim through VENMO and they told me to contact my bank. I did this and THEN Venmo contacted me stating I should have contacted them first (I did ... they told me to go to the bank). The dispute was not corrected, I called Venmo again, and they told me there was nothing they could do. I guess it's ok to receive payments via Venmo but DON'T ever pay the wrong person by mistake - YOU WILL BE ON YOUR OWN.

Horrendous customer service. Spent 84 min chatting with agent only for them to dodge and deflect and come back to tell me that I should contact my bank directly. There’s no ability to escalate a complaint or talk to anyone on the phone. They were unwilling to provide me transcripts of my chat interaction as they cited “privacy concerns”. Feel they were afraid I’d post their incompetence online. Steer clear. Do better.

Venmo is absolutely horrible. I’ve been on hold with them for about 20 minutes now because they froze my account for no reason whatsoever. Don’t use Venmo. They are awful. And they have also taken a lot of money from me as well.

If I could put no stars I would. Venmo is trash. They have taken so much money from me and I have money in a venmo account now and I can not touch it. Every time I try to move the funds they freeze my account. I can't even close the account. Their customer service sucks as well. Don't use venmo. They are scammers.

Worst shit I've ever seen in my life they let apps I've never seen take my money, my 14 yr old stole my card so I called to get them to refund my money and they were more focused on telling me my cards my responsibility than they were tryna help me. I have 6 kids. 100$ is a lotta money. Wish I could give them no stars. This app is shit.

I just spent two days trying to get support from Venmo with zero success. I am trying to send an important payment via a bank account I always use. For some reason it said I was unable to send via that bank and to try again using another method. I added another bank account to my Venmo account but I still got the same message. I tried getting help via chat but all I got was the same canned response. "Try a different payment method." I called and was waiting for a call back 40 minutes. This happened twice because my call got disconnected. When I finally reached a live person, I was on the phone with him for 35 minutes when he finally recited the same canned answer I had received online. He could not help me and said his supervisor was available to tell me the same thing. This is a true inconvenience. I am deleting my Venmo app.

I have never had a Venmo account or dealings Venmo. I have received an email from Venmolive.online stating my account (what account) is suspended until I provide/update my information. This looks like a SCAM to me. Venmo, it's your name and reputation on the line here.

This is the worst company I have ever encountered in my life. They let me deposit 360 and then freeze my account for more than 7 days. Claim to escalate the call and concern. I had to beg to speak with a supervisor several times then my son account was frozen. I couldn’t buy my mom diapers and wipes. I’m crying. This is so awful. I’ve had this same account for 3 years no problems. Account never been frozen so I’m suing Venmo.

Stay away from this institution. You will be charged every time you use an ATM doesn't matter what ATM you use. If you make a transaction it is supposed to be refunded to you at such as a security deposit to a hotel it will take you five business days to get your money back. But that doesn't take five days for them to take it. And it's held up at Venmo. This is not a banking institution this is a joke, a scam, a way to bilk you out of your money.

I was trying to make a standard transfer to my bank account and the system said I was over my limit, of which I was nowhere near. Just for fun, I tried the instant transfer for the same amount. Wallah... for a $25 fee it went through! I phoned customer service, which sounded to be in India, and the person helping me had limitations in understanding why I was asking for the $25 to be credited. I kept asking to escalate or to speak with a supervisor, which the person refused. Finally, after 30 minutes of constantly re-explaining why it was unethical to only allow a transfer if and only if willing to pay the $25 fee, when limits, whether with fee or standard, should be the same, she agreed and credited me the $25, which I did see in my account while still on the phone with her.

If I could of gave a negative one star I would of, Venmo has held money from my friends who sent it, wouldn’t let me apply my bank debit card 💳 to take out my transactions and they take too much money to send your own money to your account, they verify you and say, "Oh to prevent fraud," but it is just to try to control your money, WARNING ⚠️ DO NOT SET UP A ACCOUNT WITH VENMO WHO IS BEING SUED FOR NUMEROUS REASONS. IT IS NOT WORTH YOUR TIME OR YOUR MONEYS, they want you to use their Venmo card. Keep in mind this company has access to your bank account where money doesn’t even arrive to. So beware. When you have problems don’t say I did not warn you. I am shutting down my account because I can’t contact any live agent to speak with. Hello. Screaming fraud proof yet.

I signed up with Venmo and got email that it had successfully linked to my bank account. Then I tried to make my first, small payment using the phone app. After selecting the payee, it wanted me to log into my bank account and give it permissions that I already had to give when I set everything up in the first place. After that, the app just showed the "busy" symbol, around and around, for about a minute, and then told me, "Something went wrong. Please try again later." So I did. Same result. Over and over. I tried using a different phone and bank. Same result. Finally, I went to the desktop app and got as far as clicking "Pay" only to get the message that my account was frozen. Customer "service" was no help. Try again later. In short, Venmo simply doesn't work, at least not for me. I'll just have to pay using a paper check.

I paid someone by accident with the same business name as my dogwalker. I asked for a refund from the merchant and they changed their username. I tried to open a dispute on the app and they told me I had to call the Venmo phone number, was on hold for 23 minutes when I decided to just dispute it with my bank.

If I could give 0 stars I would. I sent my niece $75 on Venmo. I didn’t realize it was an old account. She no longer remembers the email account she used and doesn’t have the same phone number. She and I have each called Venmo several times and they have been no help.

They freeze your account for no reason, and nobody in customer service knows anything. It takes days to find what they need to unfreeze it,. When you ask why my transfer is not working, they say “sorry, try later”. It takes weeks of waiting, nobody gives you a valid reason and customer service says” it is with account specialist, we can not do anything about it” totally useless. They just steal your money for no reason at all. Don’t ever use it.

Terrible, can't verify my identity and I call support and no option like it says. I really think you should give good customer service, the customer is your business!! Adding option to talk to an actual human would be a great step in the right direction!!

Venmo has 0 customer service and I can’t get codes and there is no grievance procedure required under 5usc7121. I tried help center and calling there is only a phone robot. Why is there no people on the phones? Who runs this nutt house?

I’ve had an extremely frustrating experience with Venmo over the past few days. My transactions keep getting randomly declined with no clear explanation. Sometimes my card works, sometimes it doesn’t. There is zero consistency and zero transparency. I’ve contacted customer support multiple times, and the only response I get is: “There’s nothing wrong on our end. Please try again later.” That is not a solution. Here’s the bigger issue: when my transaction gets declined, I’m forced to transfer the money instead, which means paying a transfer fee. This keeps happening.

I see that I am late to the game, but in good company as most of the others who use "customer service" are unhappy. I'll jump aboard. My experience includes long wait times, representatives who ask for the same information multiple times, they are difficult to understand, and in the end resolved NOTHING. Only plan? Wait 24 hours and try again, but since we have no idea what the problem was or how to fix, you'll have the same problem tomorrow. Waste of time!

Their customer service line is impossible to reach. I don’t want to deal with robots or endless voice prompts—I just want to speak to a real person. I had to go through multiple numbers and recordings and still couldn’t get help. I was just trying to send $45 to my friend after it was frozen due to a credit card issue. I actually got to talk to Venmo weeks ago, and they said once the bank clears, it gives them five days to return the money. The bank cleared it in two days, and over two weeks have gone by, yet I still can’t get in contact with Venmo and my friend still hasn’t received the money.

I had three transactions within 10 minutes all from the same company. Only 2 went through successfully and the third was declined. A red flag should have been how close in time the transactions were and the amount and the fact that they were from the same company. They were not authorized and Venmo refused to refund me my money, now whenever I try to add money to my Venmo account it always gets declined even though I have the funds in my bank account. When I asked what the problem was via chat I got nothing but excuses, I have screenshots. I will never recommend this app to anyone.

I use this app for quite a while now and used to think it was really good. Recently, I was a victim of fraud online, and I reported it to Venmo for a dispute. The company I was a victim of fraud is clearly a scam organization (**) and I made it very clear. “I never authorized any so-called subscriptions.” To prevent any further charges I went online to cancel something that I never approved. This was the reason I was given by Venmo that “I canceled the subscription too late”. If I had not canceled it, they would’ve continued taking money out of my account because Venmo does nothing to stand up to these fraudsters. Now my customers are telling me that when they try to pay me by Venmo , the app is telling them that I am possibly a scammer. Wow, that’s rubbing salt into a wound. Thank you Venmo. If you are not part of the solution, you are part of the problem Venmo.

If I could give this a zero, I would. Cash App is 1 trillion times better. Horrendously terrible support. Every agent does not speak English as first language, making it extremely difficult to understand concerns. I couldn’t log into my old account and they told me the only way to get into it was providing a bank statement for card on file. It was old. How on earth would I still have that? Then for customer service, they tell you they cannot help you to email. I’ve been dealing with the same issue for 3 months. The call center is busy, 30 minute + plus wait to be told no one can help. So I have $200+ I cannot access. They are stealing money and not helping. Do not recommend to anyone. I’ve told friends and family of this, and they’ve all canceled their accounts. We will strictly be using Cash App.

I will not be a customer of Venmo going forward. I've had the same bank account, a joint account, added for over 4 years. It worked. Very suddenly, they removed my account and said it could not be added due to it being a "joint account" even though it has always been so. This action caused me to have to transfer funds through my debit card and to pay the fee for an instant transfer on a large amount. There was no workaround though their support team attempted to make an exception. This was a highly irresponsible action on PayPal, the owner of Venmo, and whatever they suddenly did in the background without creating an exception for existing funds and the very least. Deleting account and using Zelle.

So I was sent a transfer on Friday, February 13 and it showed on my text and my email as well as my bank account that it had been made but it did not reflect in my balance. I called the one 800 number for the bank and they said that Venmo sent it as an ACH deposit which means it’s on hold for up to three business days. Here it is Tuesday after a three day weekend Presidents’ Day. She know the banks aren’t gonna work yesterday Monday. Here it is the 17th. I checked it this morning. It still hasn’t hit which means it won’t hit until Thursday or Wednesday. This is horrible. Imagine them doing this 2 millions of other customers with several hundred dollar deposits holding it for five business days making all that interest free off of millions of dollars. What would you expect from a ** bank? They’re all the same.

This company was decent years ago. Now this company is trash. They have been taking money from people who mislabel the payment as a service when it’s not a service. Then they refuse to refund the money back to the original sender so both parties lose out of money. Also if you get gas with your debit card they will take out every penny on the card and hold it till the $20 gas payment comes through weeks later. Venmo is trash and they don’t care. Their AI doesn’t work and neither do their reps.

How about Venmo has caused a family to be on the street...I had money sent to my account from my Boss. Now all of a sudden my account got locked up.. And the money is there but can't touch it nor send it back to sender. I have used Venmo for a while now and all has been good till now....Now I'm having to send all kinds of info.. Bank statements, etc. and send to them.. They are saying that will take 3 to 5 business days. It's Friday now.. And now we are out of place to stay.. No food. Nothing at all.

Done a dispute 12/19/2025 and been told something different every week. Now I have to wait until 2/28/26 for the next update. Will use just my bank card for now on

How do you speak to an agent?? I ask the chatbot and it tells me to call the number. I call the number and it tells me to go to the website and talk to the chatbot....

Venmo froze and demanded I Pay money back for services my company performed and we were paid for moving. Venmo claims they can't refund payments to friends and family but they did exactly that. When I sent them the evidence it was ignored. They froze my account demanding I pay back money for work we or and got paid for. The lady asking for a refund is committing fraud. Venmo doesn't do crap to protect the users.

On February 3 at approximately 9:40 PM, I sent a $100 payment through Venmo to a user named Alyssa **. Within five minutes, I realized this person was a scammer. They refused to provide basic identifying information, including a phone number, and gave false details. I immediately attempted to contact Venmo customer support and spent about 20 minutes trying to reach assistance. The phone number listed was already closed for the night. When I later reached a representative named Saipoorna, I did not receive any meaningful help. She repeatedly demanded information that is impossible to obtain from a scammer and refused to properly document or escalate my fraud complaint. I was simply told that once a payment is made, Venmo will not return the money.

HORRIBLE experience. My account was hacked a month ago, and my Venmo account was used to pay $500 towards some gambling website. I called Venmo IMMEDIATELY when I saw it (about 5 seconds after it happened). They said this I was my bank’s problem and that I should call them, so I did. My bank put through a drop pay, and nothing ended up coming out of my account. Fast forward to a month later (today) and someone Venmo’d me $200z I went to transfer it to my bank account, but it said I had $0 in my bank account AND my account was frozen because I owed them $300.

Venmo customer service agents are rude. Hung up on 3 time when all I was trying to do is see why my account was suspended. Trying to add money to my teenager's account. Account has been suspended two times now with no explanation and they only requested my ID that was submitted twice. Then to find out my direct deposit was rejected causing a major issue. I wish I never put money into that account. No one has answers and they refer you to the email or chat and still get nowhere. Just holding my money. Starting to feel like Venmo is a low key scam company making stuff up to keep your money. I'm definitely going to speak with an attorney because this is unacceptable by all means. I work for a large bank and we would never hold fund without outlining the details to why and how it can be resolved ASAP. Shame on Venmo!!!

I have used Venmo for years. But boy when you have an issue, can't send money, good luck talking to a real person or getting any customer service help. Their phone number service is a fat joke, and their AI chat bot is hilarious. This is the most ridiculous company I have ever worked with involving finance.

This app sucks, it keeps freezing my account after I chat with the tech support and won't let me transfer my money to my cards and won't let me activate my Venmo card because it says my account is frozen. Worst App Ever.

Absolute garbage service. Issues with payments with no explanations. Support is useless. No way to contact them except to leave the app open on your phone and wait, I've been waiting 1.5 hours to get help with an issue right now.

Venmo is literally a scam. I will never use this app again. I downloaded Venmo to receive money from people and use it to transfer money to my bank account. I used the instant transfer option because I wanted to be my funds available today. They charged me a transaction fee. Well it’s been over 3 hours and haven’t received anything in my bank account. I contacted Venmo which it took me over an hour to try to get a live person..for them to tell me “since it’s not an a instant transfer I will send you back the transaction fee, and it will take 1-3 business to get my money.” If that’s the case I would have never made the instant transaction!!!! I’ve never had this problem with PayPal or any other apps. I am used to make instant transactions.! Now I can’t access my funds until 1-3 business days!!! When I needed it today!!!!

I will never use Venmo again. My password stopped working so tried to change it. Tried with phone and laptop. You have to have a code in order to reset the password. For 2 days I tried multiple times and the code would come late at night. Of course, it expires in 10 minutes so by morning it does not work. So tried to get help and this is why I am so done with it. Chat keeps circling back to all the things I tried many times. I asked for a phone number to reach a Venmo help and got a wrong number. Finally found a number on the website to call for help and you can not reach a person. Finally was getting a call back but it was from PayPal and they could not help me so sent back to the same circle of annoyance I already went through repeatedly. 2 days and many hours later - no thanks, done.

This is crazy how we are in tough times in this country and Venmo wants to just control or hold people's money.. This is BS!! Hiding behind email and chats giving people the run around is absolutely unacceptable. These are tough times we are in and people transferring money to loved ones during snow storms etc and Venmo wants to "flag" transactions.. This shit has to stop.. Customer service reps giving people the run around with that same bs. 3-5 days then it's another 3-5 days..

A friend sent me $40 she mistakenly put for services, but irregardless of that, Venmo seems to think it's ok to put a hold on someone's money for a long as they choose. It has been a week and they still have out on hold straight bull shit. They say it's too make sure it's not fraud, well hello a week is more than enough time to determine if it's fraud. This is the worst company I have ever dealt with. They need to take the hold of my money. As soon as they do I will close this account. So people if you want to have access to "YOUR MONEY" and use "YOUR MONEY" for what you want don't use Venmo. They are out of line. Who the hell do they think they are.

Venmo has people within their company that called me that knew everything about my account who got into the account and changed the bank account and erased my bank. Then they cleverly called me and said my account had been hacked and they wanted me to "transfer" my balance to the bank on account to protect the money from fraud. I let the guy talk for a about 5 minutes and I knew he was lying. Criminals always hire low IQ fast talkers. What I did was change the password, removed their bank, added my bank back, and transferred the money instantly then closed the account. So, whoever called me had access to my account... Who could have that other than someone in the Venmo network.

Venmo has frozen my account twice 01/19/26 and again 01/23/2026 for no reason. I have called, texted, uploaded my ID, done everything they asked and they still will not unlock my card. We are in an ice storm weather and they don’t care. I’m so frustrated and mad. I can’t see why PayPal can’t do anything about this situation since they own Venmo. Closing my account soon as I get my money. Will definitely not recommend no one to Venmo.

Venmo is stealing money! I received $500 and initiated a bank transfer as I have done many times previously. The money never showed up in my account, and I had to file a dispute. 19 days later -- absolutely nothing. I call daily to their truly horrific customer service (outsourced to other countries, apparently India), and they tell me, EVERY TIME, call back tomorrow. Since that has happened to me I have looked around, and apparently this is happening a lot lately. Abandon this app and use Zelle or some other reliable source. Don't say you weren't warned.

Trying to send money and/or add to my Venmo balance. Keep getting "Payment can't be completed right now". Been trying for three days. Called customer service and I was told that they couldn't tell me what the problem was but that eventually it would work. They told me to keep trying. My account is not frozen. They couldn't tell me when I would be able to transfer money, only that it would eventually work. They suggested that I try using PayPal.

I have been waiting for two months for a debit card. They have tried twice now and I still don't have a card. I have to wait 10 business days each time. There is no way to track card mailings. They wanted to send another one, lol. I said really, what three times a charm? Told them if I didn't have my card by Friday I'm pulling my account from them.

The nonprofit that I work for starting accepting donations through Venmo, but Venmo makes the process very difficult. We either had to get a company cell phone just for Venmo, or one of our staff had to delete their personal Venmo account from their phone and set up the company account. If they wanted to use their personal account, they had to delete the company account and reinstall theirs. They had to do this every time we received a donation through Venmo.

Very bad experience with Venmo as a seller. While the app works fine as a buyer, sellers beware! I maintained two Venmo accounts - one personal and one for business - both managed through a single app. Without warning, the Venmo app on my iPhone started crashing repeatedly and became completely unusable. I spent hours attempting every published troubleshooting step with no success. When I tried reaching customer support, I discovered an absurd catch-22: phone support never connects you to a live person, and you're constantly redirected to their help center, which is only accessible through chat... in the app. The same app that wasn't working! It's impossible to get actual help when you need it most.

ZERO…! ZOMBIE COMPANY….NO ZERO NADA CUSTOMER SERVICE….A COMPLETE JOKE! Chat is a complete waste of your time, and phone “support” is worse…. Obviously no one cares if there is an issue with the mediocre “tech” that runs this zombie “service”… Another failure of government to properly regulate a new “industry”.

I have been using Venmo for over 10 years. I am trying to make payments now which are smaller than previous transfers. First, it would not allow me to put in the full amount I desired even though my account has more than enough money. Then I try a day later to send the remainder and I find out my account is under review (after 10 years) and no one has the ability to allow any transfer. Trying to pay two payments totaling $150. Regrettably it is the only system available.

Venmo has receive a transfer for me for $3500 on January 8. It is the 16. I have called and they say there is a glitch and 1000’s of customers have the same problem. They are using our $. In the meantime I have had my mortgage and other auto payments returned. I would think this is illegal. They say it is a glitch but who’s to say. They are owned by PayPal. This large of a corporation could fix a computer glitch. I hope there is a class act suit. This is not the 1st time they have done this.

If I could give 0 stars I would. Absolutely disrespect from customer service. They literally ended the chat on me. I expressed my problem and then they acted like I was the idiot and went around in circles with me forever.

This is a totally nothing company. They are in the process of holding my funds for 21 days. How stupid. I opened this account not knowing the funds would not be available the same day... So unlike Cash App when you receive your funds immediately. I would not recommend this for anyone who needs your funds quickly. Yes I am a new customer but that is way too long of a period of time to wait on your funds.... A one week hold wouldn't have bothered me as much but 21 days? I understand the hold is good for the company... hey extra interest they are making from YOUR money but for the person who is waiting on their funds it's very stressful and aggravating.

Venmo has made it incredibly obvious that they support scammers over victims. After being scammed out of money, they are refusing to help me or to escalate the dispute. They are also refusing to send me any “emails” that they were supposedly sent me over the last few weeks. I have not received any emails from them. They’re allowing someone to continue to get away with scamming people over and over again, even with a police report in hand as well as the news article about said person. I'm incredibly disappointed with my experience with Venmo and they’re making me feel like I’m in the wrong for trying to stop a criminal rather than supporting me as a victim.

I transferred money from my bank on January 1 so I could make a payment with my Venmo card with a place that already has my card on file and wouldn’t let me add another card or bank account. Here it is six days later and my money is still not available. I have been fighting with them all day, because today is the day they said it would be available for me to use, and they blow me off. If I would’ve known it was going to be this difficult I would’ve given someone else money and had them Venmo it to me. It should not be this difficult and all I’m dealing with is **.

Privacy concerns with transactions. Poor customer service experience. Account freezing issues. They will hold your money and prevent you from spending it for no good reason. I will not recommend this type of business to anyone.

Customer service is horrible! They act as though they can't understand your grievance and don't seem to have care of the problem you're calling about. You will go around a Rollercoaster 20 times just to get anyone on the phone. Fees are ridiculous.

I’d give them 0 stars if it would allow it. I sold some items on facebook and the people wanted to pay with Venmo so I downloaded the app. Received payment. Then the fun started. It took months to get my money out. No one will help me. No customer service! Literally trapped my money. I’m still trying 2 months in to get my money and they won’t do it!! Never, I repeat never use Venmo.

Venmo is worthless. Please stop using it. Making your customers pay via Venmo is a great way to lose them. Earlier this year, Venmo allowed someone to request money from our company purely because the person just put in the wrong phone number. Then it became our responsibility to sort it out. Their customer service is less than useless. Their phone menu drags you through a dozen levels just so the barely-English-speaking representative can tell you they don’t know how to help or that their system is automated and nothing can be done.

I can receive money. But not been able to send out money from my bank account or Venmo's funds for 2 days now. Tried 2 different customer service agents and they knew nothing on how to help me. Just that my transactions were being blocked to send out money. Total waste of time. If I was PayPal, I would shut down this app as it is useless. I have paypal and don't have issues with them. But my family uses Venmo and I can't send them payment for something I am buying from them. The worst app I have come across.

This is a joke. I call about unauthorized charges and after 20 min of ai I get connected then hung up on!! Not only do I get hung up on once but three times every day. Someone's trying to take money and we don’t know who which keeps me from using the account.. They don’t care!! Fraud fraud fraud. I will cancel when I find out how.

DO NOT USE Venmo!!! They held onto old acct. information and then transferred money into an old acct. So much Fraud!!! When I go to ask for help, they say there is nothing they can do because they see it was transferred. To where? Who knows but the associates are rude, foreign, and unhelpful.. My situation for escalated and then the adviser said, "Yep it was transferred. There is nothing we can do." Where? Where was it transferred because it wasn't my acct. Terrible fraudulent. Do not use!!!

Venmo is the worst app I’ve ever had. No customer service support whatsoever and there was no one to help me solve technical issues. They just told me they no longer accept Citizens Bank Accounts. I’m not about to close my bank account for this horrible company. They did not communicate that they would stop accepting citizens bank accounts at all. They have too high fees and has been a disaster and problem since the beginning. I will gladly use PayPal and other more affordable and professional services.

Do not use Venmo. They are the worst, my wife sent me money to buy gifts for my children Christmas, Venmo froze the account and ask us both to send identification. We sent the ids and a few days after Christmas the account was unfrozen. I then attempted to withdraw the money. They suspended my account permanently with $2300 on it.

I almost forgot about my Venmo until recently they came out with a new jingle and now when I go to pay all I can hear is ..."you can Venmo this, you can venmo that, You can Venmo this." I've since changed my tap to pay to Venmo. Whoever thought up that jingle was marketing genius. I totally love it .. I'm walking away from department stores with my bags in hand skipping to the truck singing "you can venmo this, "You can venmo that." Love love it.... Genius... My hats off to marketing specialist... from sunny San Diego. Stay beautiful. Stay sunny..

Be careful you send it to wrong person. You can't get it back. Customer service definitely stinks and can't help you with your own money. It's just a racket. They definitely didn't care about your customer service and isn't there for you.

Venmo is a scam. They tell you to watch out for scammers and they are the scammers. Was told 100 different things via chat, email and phone call. All to get money someone transferred to me. They said it’s just stuck in the air because I needed to update my number. I call them back and offer my id and phone bill for verification. They update my number and now the money can’t be transferred to me or cancelled? Luckily I took all the screenshots and have all the call recordings. I’m going straight to a lawyer because I’m certain they have done this to many people and have all of our money sitting somewhere untouched.

Never signed up for it but still get countless emails saying I purchased many items throughout this last year at 500-900$. This company is ripe for fraud and scammers. It is not safe and it’s almost a guarantee your info has been leaked by this company. I personally, will be looking into legal action. I would give 0 stars if it was an option.

I had a company named Skool try 2 times to take 99 dollars. I requested a new debit card and put my virtual card on Google. My card has not worked since on Google and they will not fix this issue. I can't even transfer to my fiancé's account. They don't have a manager or supervisor I'm told. This is wrong

I wound up having to file a complaint against Venmo (PayPal, Inc.) regarding an unresolved debit card expiration and activation issue that has restricted my access to my own funds since November 2025. My Venmo debit card expired in October 2025. Venmo indicated a replacement would be sent automatically, but I never received it. I therefore manually requested a replacement card in November 2025. I received that card and attempted activation as instructed; however, Venmo’s system fails to recognize the updated expiration date, rendering the card unusable. Since November, I have contacted Venmo customer support multiple times across multiple days, and every representative has provided the same scripted response, stating: “Our engineers are aware of the issue and are working on a fix.” This statement has been copied and pasted verbatim by each representative.

App gives useless errors with no instructions for resolving and support does not know how to resolve anything so they give a bunch of useless information. Seems like they just want to hold your money hostage.

I am DELETING the app now!! Never send unless you want to lose money. Sent to wrong telephone number and was never able to cancel or speak to an agent only gave me prompts of what to do. Followed the directions. Had to call my bank to stop payment and VENMO still sent money to random person and put hold on my account. NO THANK YOU

On top of all the other problems, I’m honestly curious where they outsourced their customer support—the agents can barely communicate in English. I contacted CS twice for a small issue and each time they have a different explanation.

I cannot recommend Venmo. A long time client sent us several hundred dollars via Venmo and they put a 21 day hold on it. We use Zelle, Cash App, no holds, no problems. But Venmo will get bad ratings and reviews from us!! When that $ goes in the bank we will permanently close Venmo

I created and account and successfully connected by bank account. I received a million emails about how I am all set and good to go, but when I try to make my first payment, I get an error and a message that my account is frozen. I have tried for over 30 minutes to get help and I have not been able to get ahold of a human to help me. Trying to chat in is a joke. The message I received essentially prompted me to go back to the help center and kept typing repeated information endlessly into the response so that I was never able to write back to try to get help a different way.

Venmo refused to help in fashion and despite using the resources provided by venmo without any success and fact I used the resources as a normal human would--since x time passed as my efforts continued now I am punished/penalized for such and venmo gives themselves an out. Basically, saying "sucks to be you". So now my $270 is left out there in limbo since the person it was sent to is either no longer alive or no longer uses Venmo since they only has 1 transaction and it was in 2020. Venmo won't even dig into it to see if person can be contacted (by venmo) to resolve. Then they lecture me on other things I could have done. I could have chatted with this person.

My negative review for Venmo is because without notification, without justification, money was put on hold for 21 days. The sender can't get to it. I can't get to it and there's no reason for it to be put on hold. I have a history with venmo. I'm a registered user but yet they decided in their ultimate wisdom keep my money for 21 days. What gives them the right to do that? What takes 21 days and as far as I'm concerned I'll never use venmo again and I will tell everybody I know why and as I got to search you got to see that more than one person has had this problem. Venmo is a joke. I can't get my money until after Christmas. Can you believe that? That's the reason I sold the parts was for Christmas money. Unbelievable. Venmo you screwed me

I recently had an incredibly frustrating experience with Venmo, and I feel compelled to share my disappointment. While the app itself functions well for basic transactions, the moment you encounter an issue, it becomes painfully clear how lacking their customer service truly is. They will not refund me my unauthorized transaction. Stay AWAY!!

I have had a PAYPAL account since 2001, VENMO is owned by PAYPAL, I opened a VENMO account because people want to use it, whenever I send a request to someone to pay me, VENMO claims I am trying to scam them and will not let the payment happen, I contacted VENMO customer service and was told "there is nothing we can do about it, we cannot predict future transactions, keep trying to use the service" - what good is that? So I closed the account.

If I could I'd give negative stars. Had 245.00 leave my account and go to another which I have no affiliation or anything with. I have called and emailed several times just to get stonewalled. I am not in the position financially where 250 bucks don't hurt me. I reach out just for an update and nothing. I cannot even access my disputes online like I cannot see it anywhere.

Venmo has gotten to the point that every crypto transfer I get a message that says, "Cannot complete your transfer right now. Please try again later" and every crypto cell that I sell they hold the money for 5 days before releasing. It's nonsense and frustrating. I sold $2.97 worth of bitcoin and venmo held the funds for 5 days out of security concerns they say.

Venmo as held my funds for four business days with no explanation via phone email or text. I cannot find a person to talk to. Their chat box and phone numbers refer you back to each other or provide no help.

The worst customer service. I have spent an entire day sitting on the phone line, never speaking to a single person, then on their live chat with never a response. I will not be using Venmo again. If you are a small business stay away. They place payments on hold randomly and never explain why, they are always experiencing problems. Not to mention their fee is 13%!

What gives with Venmo? Today I tried to send money to reimburse someone after a lunch gathering, but Venmo wouldn't process the payment --then later the app said I needed the last 4 digits of the person's phone #. When I finally got that, Venmo said they couldn't make the payment. I tried to get on from my computer and Venmo won't let me on at all--they keep saying something went wrong. Their customers service SUCKS--I've tried that. From now on, I use only PayPal and Zelle.

I allegedly misused the service. I accept the suspension & Venmo says that I can transfer my remaining balance by standard transfer. I have been trying to get my money for over a week & the standard transfer of MY remaining balance keeps canceling itself. I now know that this is typical activity for Venmo. This company is worse than Cash App...smh.

If I could rate zero stars I would. Impossible to talk to a human, impossible to resolve issues. This company has destroyed itself by unfunding its customer service. I'm done with them. I'm sure I'm not alone.

DON'T TRUST THESE GUYS!!! I opened my account 6 weeks ago. I opened an account with PayPal who owns them, no issues. I opened an account with Venmo; unlike PayPal they asked for 2 forms of ID. I sent it to them; they opened the account and then immediately suspended it. I have been on the phone with them over the last few days to try to get the money sent to them, and they received it, despite suspending the account. Now it has been 4 times that they have requested my ID which I have sent them; they say the account is still suspended. There is no way you should trust these guys with managing your money. RUN!

This is by far the worst service you can have!! If I could leave a half star I would!! Countless times I have tried to transfer funds and add money without any success. I called customer service and they were worthless, errors on top of errors I get, it's useless.

They let people steal money from your card. I dispute two payments. One was unauthorized and the other my apartment sold the place and I paid the wrong people. Now they don't want to give my money. Y'all better beware. Venmo steal money off your cards. I wouldn't let none of my family and friends use this. Y'all better find a better bank to deal with. Venmo is scamming.

Do not use this app for business. They hold your money for hostage. I even asked the customer to try to cancel the payment and they would've had to wait 21 days to get their money back and they charge us both almost $25 for using it. It is a rip off while they use people's money to make more money for themselves. There is no need to hold people's money for 21 days. It will cause businesses to go out of business again do not use Venmo business app. You will be sorry you did.

I am trying for days to send money to my daughter, after multipole decline's from Venmo. Their service is terrible. Very difficult to understand the agents and they really don't do anything except review your denied transactions. I had plenty of money in my checking account and they say they see the attempts, that fail on Venmo's end. Total waste of time and very frustrating.

Absolutely pathetic for business. No website access, app only. Support can't do anything, can't pay people with funds outside that of Venmo balance. Avoid at all cost. Biggest pain and it seems that only have problems with the tools. They don't collect a 3% fee on. Imagine that.

Unable to use the CC although there is money available! Horrible customer service! The Agent on the phone did not know the reasons why my payments were declined, and why the money available in my account from the sale of ethereum crytpo could not be sent to my checking account. I've decided Venmo is a useless financial app that should be remove from everyone's smartphone!

I requested a new debit card due to minor damage to my current Venmo debit card. I wasn't told that they would instantly cancel my current card, and that I would have to wait at least two weeks for a new one to arrive. I get direct deposit from both my jobs to Venmo and use the debit card to buy everything I need. I can't use a virtual card because my phone doesn't support tap to pay.

Dealing with Venmo’s customer service is terrible. The agents just copy and paste what you can read online. When asking for clarification on an issue with my debit card, just re-copied and pasted something he or she had already sent me in the same conversation. I was better off just chatting with the bot.

Unbelievable!!!!! I upgraded my phone and Venmo locked me out of the app! It says they are verifying my identity by sending me a code to my cell but after literally hundreds of attempts, it's never happened! Meanwhile they have my money won't let me access my account and I CAN NOT get a live person to help me! Their phone system puts you in a loop of endless messages just to say "use the app to get help"! I can't get in the app!!!!!! How can you use the app if you're locked out?!?! Why can't they verify my identity when they have my cell phone number and my email and I'm using the correct passcode?!?! It's an attempt to commit fraud and keep your money! No customer service and the most incompetent place I've ever encountered! Class Action needed! Look at the time stamp on the photos below...over an hour waiting to get a code! I have even reinstalled the app to get the same crappy result!

Venmo froze my account after "too many" transactions between my husband's and my accounts! It has inconvenienced us both tremendously! They froze BOTH of our accounts and will not respond to correcting this for 5-7 business days; we have bills that are late now because of this stupid app. As soon as it's unfrozen I'M drawing our money out and destroying the cards and deleting the app! I would NOT recommend Venmo to ANYONE ON THIS ENTIRE PLANET.

I only use Venmo because I have to (certain family members and vendors require it because of their fear of ACH breaches). I have cash in my bank account that I'm trying to send to entities. Venmo will not send it. I went through their "verification process" to raise cash thresholds (it goes without saying that I am not a thug). They still will not send it. I try to fund my Venmo balance from my bank. Venmo will not fund it. The best the dear foreign (and I'm sure underpaid) employees can say is, "I am so sorry, Mr W----. Please try later." This app is helpless ...

I won't go on and on how much Venmo sucks, but it is unbelievable how bad a company can be. I feel bad for the employees who have to answer their call, it's not their fault. And I tell them, they are not the ones I'm mad at. I would recommend any other debit card for besides this one. I know PayPal owns them, and I have not yet had problems on PayPal, but hey, maybe check on your sister company and see why so many think Venmo is just a total pooch screw.

I can't even make an account because someone is already USING my number and there is no costumer service provided to help you handle it. After getting verification code I'm offered to click on the button confirming I am who I am not or "get help", which is not helpful at all, since it does not provide answers I need to take care of the problem.

Very poor customer service that is not available 24/7, only a AI which is useless once they freeze your account. I have had transfers denied from bank debit cards and from PayPal debit card So Bill I was trying to pay unpaid and the money in account stuck pending a bogus review, no explanation, just suspicious activity. Definitely closing account as now bill is late and I will have to pay a late fee.

I understand systems mess up. What I don't understand is why I can't get the messed-up issue remedied by contacting Venmo. I use Venmo once or twice a month. It's just not worth the aggravation. I'll get and make my payments another way. Like I have been for the past 50 years. Young people today are willing to put up with substandard customer service. I'm not.

I've been noticing my Venmo balance being charged then a bank account charged for the same price saying venmo repayment. I'm getting double charged. Talked to customer service and was told my back had insufficient funds to make that payment at the time. Which is bs, now I was left on hold for over half hour waiting for a supervisor. Getting rid of this scam app.

I am DONE with Venmo. Just spent 45 minutes on the phone with customer service who even couldn't figure out why they weren't able to send me the security code to my phone (while email worked). I was trying to change my password. Prior to this, I had been locked out of my Venmo account two different times for "suspicious activity" (one time was a customer trying to purchase a painting and getting my name wrong, the other was me trying to start a business account in addition to my personal account). I decided to get in front of it this time, knowing that if I kept trying to access my account I'd be locked out again, and the process to get it back is long and cumbersome. When you are locked out, you have to send a photo of your license, describe what happened, then wait for however long for them to decide whether or not they'll deign to allow you back into your account. Could be a few days. Could be a couple weeks.

Wow all I have to say is this app is the biggest scam/con of all time. The crypto feature is an absolute joke. They let you buy crypto but you literally cannot do anything with it but sell it and then they take their fees out and put it on a 5-day hold. No support whatsoever. Please don't waste your time on this junk app.

I couldn't receive a code to confirm my login, so Venmo recorded message on their helpline. Told me I had to try to log in from a completely different device and try to reset things that way. How idiotic. What if you don't HAVE another device? Worst customer service ever. I only use it because other people insist on using it for payments - I will encourage them to use Zelle or PayPal instead.

Customer service sucks really bad, you don't speak to any live agents; only automatic response. Your account at times shut down, transfer forget you have to wait days to see it show in your account. Why is it so hard to get a response from Venmo?

Venmo is one big pyramid scheme, they hold your money for 21 days then they send an email saying that your transactions goes against policies, they won't tell you how and hold it for 180 days. They don't explain anything to you but hijack your money. When you talk to someone they can't tell you why and they claim they can't remove the hold. Holding money hostage is illegal.

I would give them no stars if that was an option. I have had nothing but problems with both the app and online. First, trying to set it up to pay my rent and now trying to get into the system after changing my phone number. The help provides no assistance and if you call they just hang up after having you go in circles just to find out what they suggest to resolve the issue doesn't even exist. Before using Venmo I would use Zelle or any other payment app. And before I forget, if you do call don't be surprised that you get sent to PayPal - which is of no use either!

Putting in dispute evidence is never received even if they said they did receive it!!! Now my money is gone with a denied dispute!!! They will deny a dispute even if you sent it through the link they provide and say they never received anything even if agents days prior said they received it!!! Honestly this is a one time thing and I learned my lesson using them. Never again.

Absolutely terrible customer service. Shut me out for not having their Venmo debit card. "Jeff" didn't answer my question but droned on and on. Had to shout to get him to stop talking. Constantly interrupted me. Solution was awful.

My payments and that are still on hold from September. Been told their engineer or it still having issues not my problem. My friend been fighting them since April for her payments. She has a lawyer. This is bs. I call maybe time for a new fix it person.

No way to get my money. Can't send to anyone. Can't send Bitcoin. Can't transfer. Nothing. Never using Venmo again. It's trash. Talked to several customer support agents and none of them were any help and never resolved anything.

I downloaded the Venmo app to send my grandson money for birthday. Never used it before. My account was compromised with someone buying crypto using my account. I called & called, got no one until I called in the evening, but this was day 3 after signing up & I never got to send anything using Venmo. Immediately scammed & when I finally spoke to someone, she was rude and she said, "We will look at you and review your case" and she right away sent an email saying they denied to return my money, so I would suggest who people out there to look for a different way to send money to their loved ones and not use Venmo. Venmo does not return your money and that’s just not a fair deal to me. That’s not right, but I will never use them again and I will never recommend Venmo to anybody. In fact, I would detour you from using them at all. They do not protect your information.

I've tried to set up an account, and first day, my account was frozen, then, when I send in correct files of proof of identity, and my account became unfrozen. I still can't do anything and when I write to support, they tell me they don't know why it's happening to use another form of payment. Worst payment app I've ever had. It won't even let me order a card.

Venmo stinks! Customer service is an AI chat that spews links. People who say it's great and give it a 5 star rating are either delusional or got paid for their stellar review. It's ok to receive money and transfer to your bank, but sending a payment to someone can be a hassle. It took them weeks to verify my bank account when I first got the app.

Watch out!!!! Venmo is easily hacked, and for you to get them to do anything about money going out of your account is terrible. It can take months! Terrible customer service, and no one has an answer. Like a bull in a China shop, no answers and continually breaking things trying to find a way out. No immediate recommendation, just guesses and I don't knows. Stay away, far, far, away!

Customer service line needs way more support or better agents because waiting on hold (for a company that I know do have a lot of foot traffic and this is coming from customers service agent who been in the game for 10+ years) this long is ridiculous. Not to mention I thought you guys were like Cash App but you are far from because suspending an account that barely get used is soooooo dumb. But that’s probably why I stop using ya’ll. Any way do better.

If there was a zero star option, I would use that. I don’t understand how they can let you put money in there, but won’t let you take it out. It’s my money and they freeze it. Why didn’t you freeze it before I put the money in there? I feel like they’re tying up funds to make up for something that they’re spending on the other end I mean, why else would you let me put my own money in there but not take it out same day. Nothing happened except putting money in there. I’d like to hear this explanation and I’ll wait.

I've been having the card for 6 years or more. I decided to close the account because I always had issues when I travel. And out of nowhere they decided to lower my credit limit. For no reason. So quick to charge interest right. So if needed the credit card for an emergency it was never there. They suck as a credit card company.

I've been trying to delete my account for two days and Venmo keeps telling me my account is frozen for some reason and I cannot close it. There is no one to reach and I have not done any transactions whatsoever on my account so there is no reason to be keeping it open. I also detest the fact that you have to go through so many hoops to keep your transactions private instead of *public* in a world full of scammers. Their chatbot is absolutely useless and offers no solutions to me no matter what I try. There is no option to talk to a human--NONE. You cannot email anyone either. It's the chat bot or nothing! A complete scam, RUN, do not open a Venmo account if you do not already have one!!

Venmo has frozen my account several times for no reason once so ever. Then I have to wait a week just to use my money and customer service is absolutely horrible, they are no help, can't do anything themselves and absolutely never fix anything in a timely manner. I'm not impressed at ALL!

I tried to deposit cash at a Walmart 7 times over 2 days and tried to buy something because I kept getting denied, and my card was declined, I've talked to 5 different people over the 2 days, and all their answer were the same, "they didn't know, it may be....". And all of them were wrong, so now I'm stuck with no way to use my Venmo card and nobody has an answer, I definitely wouldn't recommend them to anyone.

Every time I use this stupid app I get on the verge of tears with anger! I always have something go wrong and the customer service is the worst!!!! Never ever using this app again!!!! I logged into my account on a browser and they locked my account!!!! I hate this app with my whole soul. I can't add a bank either because every time I try it just loads forever until it says there's an error. This is ridiculous and you should never EVER use this app. If you do I feel so bad for you.

The instructions to open a dispute in the help center is wrong and doesn’t exist. I’ve been on hold forever, doesn’t tell me how long the wait is. I’ve been messaging and calling for two days and can’t get a dam human being. I’m trying to fix a problem they caused yet can’t. I’m so fed up. Once I ever get my money back I'm never using them again.

Venmo must have the most frustrating help. Chat bot is useless and will give you directions that do not exist or direct you to something totally different. Calling customer support gives you options you don't want and getting a customer service rep takes forever. Do better Venmo.

Stay away. I had a Venmo Credit Card and had an $11,000 limit. I used the card in Emergencies but always paid my balance off. I always paid on time. Recently had a situation where I needed $8000 and used my venmo card. Within 2 months they reduced my credit limit to $100. I asked why and they said because I used the card to the limit.... It was paid off in 3 months. I cancel the card and will never do business with these clowns again.

They never help and is so hard trying to contact customer services and with a claim or scam basically is your fault. They just have you waiting for long periods so if you willing to lose then get it.

This company sucks for youth sports teams! Gave money back to parents that was non-refundable after uniforms were already bought and paid for and shipped out! The parents quit and went to a different team! This hurts the parents and players who are still on the team! I can’t get the money back from the vendor and they took $2300 out of my team's funds that money was already spent and now has set the team back! Venmo didn’t even do an investigation! I sent in the contract, invoices, money was non-refundable.

Terrible. Never had a problem before. Someone took $90.00 of off my card, transferred it from Apple Pay. I called Apple and sent them a list of transactions. Don’t show and transfer on Apple but on my Venmo card it does. So where is my $90.00. All they keep saying it when the transaction was done your ping was you had your phone. I sent proof from Apple that there never was a transfer. Out back of my own money so I closed my Venmo account. If was probably someone on the in side because Apple should have that transaction on their side. Terrible card and app to have. My own money gone and they keep denying my appeal. Customer lost and I hope everyone else knows this. Don’t open with them, that was my money that someone stole and they don’t care.

I would not recommend Venmo. My autistic son (16) is learning responsibility and has misplaced a few cards in the past. This time, instead of helping, Venmo told us he had “too many replacements,” refused to send a new card, and then permanently closed his account — even though he still had money on it. Very disappointing and unfair.

I have been a loyal Venmo customer for nothing short of 7-8 years. However I recently lost the screen on my phone. I have been trying to sync my new phone and my account for SIX MONTHS! This is really frustrating. I can’t believe how uncooperative the customer service is and how many times I’ve had to repeat my information only to get NOwhere. I understand safety however this is bullshit!

This is the most disgusting customer service and terrible app I've ever used. This app is a waste of time and probably a big scam. I think that's why you're seeing other companies like zelle and Cash app use by banks and reluctant to use Venmo.

If I could zero I would! I hate talking to a robot representative. Was trying to delete one card to add another. Made 10 calls to help lines and never once was helped. Talked to nothing but automated voicemail. Can’t even leave a review with out an email.

I thought I sent my granddaughter some birthday money but soon realized I had made a mistake with her phone number. I’ve done what the AI prompt said and nothing happened. I’ve called 6 or 7 times - On hold for 10 minutes. When someone gets on phone the call immediately drops. I can’t access the »me » tab and I’m disappointed, annoyed and missing $50. The claim that a pending payment can be reversed Is not accurate. This is surprising because once when this happened I resolved the erroneous problem in no time. I don’t want to use this platform again.

I opened a Venmo account a few months ago..I finally got money to save up...when I tried to load money on my card after a few times they flagged my account...I did everything they told me to....after 4 days later no response...I'm highly thinking of canceling my Venmo since I'm gonna be flagged the first time I try to use it

I tried to open a Venmo account! Unfortunately my account was frozen! So now trying to delete my account and I had to send a picture of my Drivers License!! Customer service was very courteous but the app itself is the rating! Also 3-5 Business days to unlock my account! All this to purchase a shirt for my wife on Facebook Marketplace!

I had to get a 2nd Venmo account because my business now has 2 locations. I wasn't able to add a 2nd location to my original account. I have been trying to add a bank account for 4 weeks and have had my account frozen excessively. Now I'm trying to withdrawal money out of this 2nd account and it won't let me add a bank or debit card. I can't even transfer to myself. So my money is held hostage and I can't even get the account deleted.

I did work for someone then they went back on their payment and Venmo sided with them. So I did free work for someone. Fixed their car and didn't get paid. Do not use venmo! They will screw you over! Cash is king remember!

Pathetic service. I got scammed using Venmo. I reported it to them but they did not take any action and stopped responding to me. I was willing to share evidence but they didn't even care to ask for that info.

I’m unable to review Venmo because I cannot establish an account. I was frozen before I got to use it. However, my experience with customer service is extensive. I’m on hold for 1 hour and then connection is lost. Hit 0000000 to get through phone tree and they say you will get a person to talk to. Very pleasant to talk to, but she must transfer me to another department. Wait, wait, wait some more. Next person unable to unfreeze my account, they will email me later with details. Does this sound like a company that wants my business? Bad, horrible, ridiculous! Try PayPal or Apple Pay next time.

Customer service is absolutely horrible. I guess the multibillion dollar company can’t afford to hire enough real agents to support customers… or they can’t be bothered to care. It’s impossible to reach a person unless you spam 0s into their voice message, and even then I was put on hold for 30min, dropped, called back later, dropped again. I will get my money out of Venmo and never use it again.

I wrote a whole review on my negative experience with Venmo just for it to delete while submitting it. Venmo customer service is trash!!!! Withholding funds that should be available is a service I’ll never use again!

I would not use Venmo anymore if you paid me to. The customer service is absolutely ridiculous. If you ask to speak to a supervisor they will not instantly transfer you, they tell you one will reach out in 24 to 48 hours. That never happens. They held my money for an obscene amount of time. Money that I myself transferred into my account. Money I already had. One person told me one thing then the next person told me something completely different. It is a mess. They take your money and tell you it is your fault.

I have learned my lesson. Venmo is not a company to invest crypto. It was quick to buy the crypto. However, the problem is when I sold it. It said it could take up to 3 days for me to receive my funds. I'm on day 2 and still waiting. I will never ever invest with Venmo. I had an opportunity to invest in a stock where I could have made more money. However I was not able to fund the account because Venmo has still not released my sold crypto. 🙃

Unfortunately, my experience with this app has failed me today. Our non-profit is in the middle of our largest fund-raising campaign and our donors are unable to give through Venmo. An error message states, "Your donation cannot be completed at this time." I cannot get anyone on a phone to help - only a virtual chat which is NO help!

This company is a joke, and I don't know why they are so successful, because the customer service is nasty. You can try to call them for 10 hours, and you will never be able to get someone on the phone. The system tricked you into pressing many things, never getting you to the right place. It just gives you answers and tries to send you back to the website, which is ridiculous. I will soon shut down my account, and I hope that everybody will do that. This company should shut down its operation.

I just opened an account and I tried to buy some stuff from eBay! My payment declines several times, I got a link to reset my password and when I do, I got a message that the passkey has expired! When I call customer service, there is no live agent, just a robot menu voicemail! STAY AWAY!!!

Absolutely don't use crypto through Venmo. I transferred a little over $20k into my bitcoin wallet in Venmo. Their guidelines on their own website says you can transfer up to $25k per week. This is 100% false. It only let me send $1000 per day. After many days of this I called. Got a representative on the phone and he told me it was only $1k per day even though I'm fully verified. Then he said my limit was only $5k per week. Then I read him the Venmo webpage I was on and somehow the call conveniently dropped.

Best app to use! Highly recommend. Very easy and great app. Easy to pay bills! I love it. If you're planning to download this app, it's wonderful to use especially the features in this app. I would always love it.

Venmo SUCKS. The site sucks. Customer service sucks. Everything associated with it SUCKS. They are not a very reputable company when it comes to doing the right thing. I will start using Zelle a lot more often.

Stay away from Venmo. My account was hacked and someone took out a debit card on my balance. I found out because VENMO froze my account because they saw strange activity. When I went through the week long process of un freezing I saw the missing money. I filed a dispute on the fraudulent charges. Venmo denied my claims and will not protect me from something they allowed a bad actor to do. I am out $1100 and Venmo says I can’t prove it wasn’t me making the charges. They are the “bank” and they issued their debit card to a random person in a different part of the country who changed my email address, phone number and password but I am the one who has to pay for their mistake.

Froze my account because of an alleged "user agreement violation". Made multiple requests asking for Venmo to tell me what the alleged user agreement violation was or cite the section of the user agreement that I allegedly violated. They never offered a single fact or detail in response. They simply permanently froze my account and failed to return money that was frozen. My suggestion is for victims of Venmo to file criminal charges against Venmo in their home town for theft and force them to come to you.

Venmo is not a company I would recommend. My experience with Venmo was very short. Within one week of me signing on with them they froze my account and asked me to submit a picture of my photo ID to prove that I am who I say I am. Said it was some stupid security breach that I wouldn't know nothing about. A week later, my account was unlocked. About a month later, they locked my account again due to another security breach. Something that I had done that apparently flagged them as a security issue. They wanted my license again, they wanted a picture of me holding my license. Then they also wanted my bank statements for my two accounts that are linked to my venmo account, as well as a statement pertaining to my activity. I sent them all documentation, they refuse to accept any of it. They put my account on enough to 6 months suspension, and then they closed it permanently.

Venmo is the worst company I have ever dealt with. They will not allow me to spend any money on my account nor transfer it out of their greedy hands. I feel like I am a victim of theft. If you value your money then do not under any circumstances let it pass into or through Venmo’s hands or they will rip you off too. Please cancel your account with them before you become a victim like me. Thanks for reading this review.

To unsuspended my account they require the last four digits of my credit card, on my bank statement. Unfortunately, I use a credit union for privacy issues. They will not put the last four digits of my credit card on any bank statements. It is clear to me that in order for me to remove the suspension, from my account, I have to send over my credit card that shows my name on it. After speaking with customer service, they said, "You should probably send over your credit card. That would probably fix the issue with your account."

I opened a Venmo debit card, which they immediately took from my bank. Was told on app I would receive by a certain date, about 4 days. Never received customer service, no help. Where is my 400$ who knows? Took me over an hour to finish phone call, out on hold for a total of 45 minutes. Just beware.

Choose something else. Literally any other alternative would be better. I need to send payment before my father can be moved to this independently-owned nursing facility, right? The owner of the facility offers check, money order, or Venmo. We wanted to move him in as soon as possible, so I decided to go for Venmo. I've used it for my own personal transactions; small amounts sent between friends. So, having Power of Attorney over my father's finances, I'm permitted to set up a Venmo for him and link his bank accounts. I accomplish all of this and attempt to send the amount, 11,775.00. Doesn't work.

Worthless. Once a week or so it won’t allow me to send money that is on their app. My money on their app I can’t send. They say the system flagged the transfer and they can’t override. Worthless. Why have an app to send money that won’t send money?

Do not use Venmo. I was locked out my account. Unable to log in through email and phone. I have a new number that's not associated with my Venmo account. I speak with someone through email from customer service who sent me a link to reset my password and update my new number on my account. I was told by customer service rep I need to upload two forms of ID. Every time I tried uploading my two forms it kept kicking me out. That was over 8 months ago. I had over $1500..in my account. I will be reporting them and seeing them in small business court.

If we’re negative stars I would have used them. Tried several times to process a transaction to several family members. 3 went through. The remaining 4 all declined. There was zero issue with availability of funds at my bank. Chatted with Venmo to try and diagnose the reason of continued declinations… but was told they can’t provide any timeframe/additional information as to the reason for the declinations; or how to resolve the issues. Time to find a new/more professional payment service.

Extremely disappointed that Venmo closed my account without warning or clear explanation. Very frustrating experience. I’ve been a loyal Venmo user, which makes it even more disappointing that my account was suddenly closed. Very dissatisfied with how this was handled.

Frozen my account at Friday evening for no reason, waiting 35 minutes for customer service representative at Saturday who said the specialist is working only Monday to Friday 8-4!! Thank you!!! So why don't you frozen my account at Monday???? So annoying, so unprofessional!!!

DO NOT USE this company! They do not fight for their customers. I sold stuff and used them to receive the money. I HAVE in writing that she received the items after like 3 months of this case being opened, they sided with her so not only am I out $200 but I never got my items back! I’ve questioned this company before and was never really a fan to use them and after all this, I will be getting my word out! If I could rate a 0-star I would!

They promised me 200 cash back after opening my credit card and spending a thousand dollars in a certain amount of time. When I called customer service they said I reached my limit. I called back for the refund. They said I was a little short. After speaking with the supervisor after many tries, they said they will credit my account for the 200. They sent me an email apologizing and agreeing to the 200. I called back after I wasn’t credited and they said it takes 2 business cycles. After 2 business cycles they said it is processing and it will be in my account.

Venmo charged me to buy crypto, said they don't know who charged me but it wasn't them ...and also froze my newly deposited funds for 48 hours because I tried to send the crypto to another wallet.. They said it's a security measure .... Destroying my venmo debit card and never using them again after I get this money out... Also they said "We don't refund money no matter what, ever," and all they do is deal with money, so think about that, they have never, ever, refunded anyone's money ... You an even ask them, I've asked multiple people....

Venmo recently froze my account and took over 5700 dollars of my money without any valid reason and refused to refund it back. I followed all of their protocols and have tried for over two weeks to resolve this issue without any information from them that is at all acceptable. If you use Venmo please take your money out before the same thing happens to you. I was ignorant to how scandalous and corrupt this company practices.

The performance on the app and website is so poor that the app is worthless. How can I pay someone who wants to use Venmo if all I get is the spinner. I do not have this issue with CashApp or Zelle. The next time someone insists on using Venmo as a payment app, I will tell them, "Sorry, either accept another payment platform, or no sale."

I have used Venmo in the past and had no issues. It has changed. I could not log into my account and then when I finally was able to, it tricked me into signing up with them for a credit card. It looked like I was clicking on a payment for someone, but the credit card prompt was upfront and not easy to recognize or avoid. Now I think I have a card with them of some sort. When I tried to get someone on the phone, via chat, and on email, no one is answering. I think this company should be investigated at this point for shady dealings.

Venmo is the worst financial platform out there. DO NOT USE. They steal your money. They freeze your account for no specified reasons. Support can't help you on the phone or chat. You're unable to contact account team unless through email which takes weeks to resolve anything.

I was scammed by somebody. They took $550 from me and then took Venmo more than six months to unlock my account so I could get my money back. Your Customer Service was the worst I have ever experienced in my life and I have told all of my friends to cancel your Venmo app. It is the worst.

Worst customer service ever! I have been trying to resolve a $1 account issue for 2 years. I have given up many times. Venmo says to respond to the email I was sent to resolve. I didn't receive an email. Not in my spam filter either. Chatbot is worthless. Calling gets you nowhere (always refer you to online help center which tells you to contact them). Apparently if you don't receive the magical email, you can never resolve. Can't even cancel my account. Can never speak with anyone who can actually help. Done with Venmo.

I’ve tried on multiple occasions to close my account and have been unable to do so. The fact they're a business profile requires me to contact Venmo directly. This has proved impossible. I’ve contacted my state's Attorney General office. These practices are at a minimum distasteful but I suspect likely illegal.

Why would I want to entrust my money transfers to a company that will ot have live or chat customer services. Venmo's platform often makes mistakes but they only do AI customer service which does not answer anything but poses questions and no way to get a live or chat or email answer from a person. The platform won't always use previously used and approved Debit Cards but prefers a bank account number so they hold your money for 5 days minimum to collect interest.

Whoever these bots are stating that they "Reached out to Venmo" and how great their experience is, are lying! There is NO WAY to simply reach out to them. You have to go through their chat bot to try and get to a person and this person will simply just end the conversation when they don't want to help you anymore. And of course they are keyboard warriors who want to talk to you like your a child. It's no wonder they don't have a phone number to get ahold of a live person or even an email address. Nothing but scam artists and individuals who cant get a real job, working here.

Venmo is absolutely the worst online company I've ever dealt with. There are so many things I can review so I'll stick w/ customer service. Getting to speak w/ a live person is impossible. Run from this horribly run company!!

Terrible, I’m trying to pay a lease and it’s not working. I’ve been a customer for years, and out of nowhere, I cannot send or receive funds from anyone. It’s inconvenient, and the customer support is unhelpful. I’m removing this app.

My account was frozen for violating the user agreement as soon as I opened it and I couldn't have it unfrozen without providing my ID to verify if the account was mine. The account had been open less than an hour before it was frozen! I verified my email and my phone number. Same IP address accessing the account. Lol, is there to verify? Do I need an ID just to have a blank, unused account??

I had to request a card 7 times before I actually received one and when I finally did it had the wrong last name because when I reported my name changed and supplied the marriage certificate and driver's license they for some reason didn't correct it and they have lost my documents so now they won't update my name without me resubmitting the documents and they refuse to let me talk to someone to make a complaint directly. The name on my app even shows my correct name. This is ridiculous and not worth the struggle.

Venmo is garbage. You can only send money when the AI allows it; it shuts you down with no explanation for days or up to weeks. There is no customer service at all; they are powerless and can't explain why it isn't working. These are transactions among friends and with those you have sent money to previously. Useless when you need it..

Venmo is the worst! Don't work with this corrupt company. There are no humans to help. Their emails bounce back, and they never answer the phone. The chat box cannot answer anything. Run from this corrupt company! I tried to set up a business account. Nothing happened. None of my payments would go through. I could not pay my invoices. This has been going on for two weeks. It took three days to reach a human (you have to have the patience of Job) and when I finally talked to someone, they had no answer for me, would not let me talk to anyone else, and just told me to try again later. The WORST. If I could leave negative 20 stars, I would.

I made the mistake of using Venmo NEVER AGAIN!! Venmo declined too many of my purchases when I had more than ENOUGH FUNDS to cover the transactions. Each time I would reach out as to why my card was declining they would say SECURITY FLAG and all transactions are reviewed blah, blah, blah. How can you possibly tell someone how to spend their hard EARNED money. I get up and go to a job to receive a PAYCHECK. I can swipe the whole check in one day if I like. AGAIN it’s my money

My account has been frozen and unfrozen for absolutely no reason. I sent my proof of identity as verification. I also sent the bank statements that were requested. I circled and highlighted the information that was requested that shows I have access to these accounts. I am sending this from my home address in the US. I don't know what else they need but this has taken its toll on my finances already. My account was frozen, unfrozen, then refrozen all for completely fabricated reasons. The Customer Service is the worst and the website is a runaround.

Offshore customer service who doesn't speak English well, and asked me 3 times how they could help me. EACH TIME they said they were looking at my account, then came back and asked again how they could help. Either they weren't paying attention, or were working on something else while talking to me. Plus, they pulled money out of my account, then said it didn't go through, and I had a 'repayment' to unfreeze the account.

Impossible to link Venmo to one’s bank, even if it shows that it is! Money from a client is NOT coming through. Went through the whole Venmo process of trying to remedy the situation via chat. Nothing! Then called and called, was put on hold then hung up on REPEATEDLY! Where is my money? Floating out there in the ethers I suppose. Negligent and corrupt like our broken system.

You cannot actually speak to a real human being. Their website goes around and around in circles. There is no resolution to your problem. You'll just lose your money. Try a payment system where you can talk to a person. I have lost $ 100 through Venmo. Not a big loss. I'm done with them!!!!