Venmo Reviews

I made the mistake of using Venmo NEVER AGAIN!! Venmo declined too many of my purchases when I had more than ENOUGH FUNDS to cover the transactions. Each time I would reach out as to why my card was declining they would say SECURITY FLAG and all transactions are reviewed blah, blah, blah. How can you possibly tell someone how to spend their hard EARNED money. I get up and go to a job to receive a PAYCHECK. I can swipe the whole check in one day if I like. AGAIN it’s my money

My account has been frozen and unfrozen for absolutely no reason. I sent my proof of identity as verification. I also sent the bank statements that were requested. I circled and highlighted the information that was requested that shows I have access to these accounts. I am sending this from my home address in the US. I don't know what else they need but this has taken its toll on my finances already. My account was frozen, unfrozen, then refrozen all for completely fabricated reasons. The Customer Service is the worst and the website is a runaround.

Offshore customer service who doesn't speak English well, and asked me 3 times how they could help me. EACH TIME they said they were looking at my account, then came back and asked again how they could help. Either they weren't paying attention, or were working on something else while talking to me. Plus, they pulled money out of my account, then said it didn't go through, and I had a 'repayment' to unfreeze the account.

Impossible to link Venmo to one’s bank, even if it shows that it is! Money from a client is NOT coming through. Went through the whole Venmo process of trying to remedy the situation via chat. Nothing! Then called and called, was put on hold then hung up on REPEATEDLY! Where is my money? Floating out there in the ethers I suppose. Negligent and corrupt like our broken system.

You cannot actually speak to a real human being. Their website goes around and around in circles. There is no resolution to your problem. You'll just lose your money. Try a payment system where you can talk to a person. I have lost $ 100 through Venmo. Not a big loss. I'm done with them!!!!

Purchased a generator from a friend selling it on FB, within an hour realized that her FB account was hacked. Reported this to Venmo immediately. They said no problem, took all my info and then sent an email after a week saying that they couldn’t help me, basically I was SOL. This was my second transaction with Venmo, they said also said I should have done it differently and kept going over what I could have done instead, etc. I am out $500 of my hard-earned money and vey disappointed. Unbelievably bad service and resolution. My account is closed. I recommend you do the same.

I had money transferred to my account from a family member. Couldn't, and still can't transfer to my bank or debit card. This is exactly why I don't like/trust any kind of cash app. One glitch on their end and you're screwed. I'll never use them again.

Everybody watch out at this bank. I have use this bank through a debit card to get a rental car online. I never went to pick up the car and I never used it so I have decided to cancel that. I called the rental company and they said they will give me a full refund that it’ll take from 5 to 10 business days after the 10 business days I never received anything. I called them back and explained what happened and they say will dispute it that And will give me a response in 10 days.

Venmo is a symptom of gross market degeneracy. This is a monopoly of non-bank transfer providers that just sucks at what it does: constant payment declines, literally non-existent customer support and completely unintuitive account setup (verifying is required to send reasonable amounts of money, but you are not told this anywhere during setup). It doesn't get worse than this; someone bust this monopoly PLEASE.

Trying to update my phone number on Venmo has been one of the most frustrating experiences I’ve had with any app — and I’ve been dealing with it since January. Instead of a simple verification process, I’ve been stuck in a never-ending loop of back-and-forth with customer support. They required me to send in a photo of my ID, wait for a verification call, and jump through a bunch of unnecessary hoops — just to change a phone number. Most actual banks don’t even require this level of hassle for much more sensitive updates. It's overkill for a payment app. There’s no clear timeline, no real resolution, and after months, I’m still stuck. It’s ridiculous. Venmo needs to seriously rethink its customer service process — especially for something as basic as updating account info.

I spoke with Ed P. from customer service today, and he was absolutely rude and condescending. He asked me to send him a screenshot of an email I received from Venmo. Once he receives the email, he says "see, here" and begins to read the email back to me word for word as if I'm illiterate or uneducated. As someone with a Ph.D., I would not dare speak to my students like that nor anyone else I am supposed to be assisting.

Open a Venmo account and it has disabled me from sending or receiving money on two separate occasions with no explanation given to me. It’s been an extremely frustrating experience. I currently have money on there that is being held that I’m not being allowed to access. With very little Customer support or explanation being given to me. I would’ve never opened a Venmo. Had I known that it was gonna be so difficult just to transfer money, receive money or really do anything with my account. It’s really actually been a nightmare. I would definitely never recommend anyone to Venmo. If it was possible to give Venmo a negative star review I would.

If you can help not using this app please don't or you'll be disappointed. I'm fighting with Venmo now for 100.55 that they say I owe them. It's bull$@$^. They know it's bull because it happens a week before this week and it took another week to get me 54 back to me. If you are using Venmo don't link any other cards with them. I linked my Venmo with another app and used Venmo as a back up card to pay online. Well it worked for a few transactions until they locked my account saying I owe them 100.55. I called customer support and told them how in the hell would they pay Coinbase if I didn't have $ in my account. I also told the agent that venmo don't ever let me over overdraft so how can this happen. It's lies, they are thieves and liars. Don't use them. You'll regret it.

They do not honor the purchase protection they claim stating because I used their debit card to make the purchase, but that is one of the requirements. All requirements were met and they said, "We wish we could tell you why it's not covered, but we don't know." Never have I heard such an excuse! Horrible customer service and blatantly lie to customers. When asked, they claim they have no oversight and no complaints can be made. I urge others to contact the Consumer Financial Protection Bureau who does regulate Venmo and make a formal complaint when your rights are violated, as they do often. They will deny things they have said in black and white and get away with it because people don't know how to report them. Help stop bad business!

So sent money to the wrong person and Venmo said that I am shit out of luck and they can’t recover my money and my bank don’t want to do anything for me so I am out almost 3000 bucks Venmo. I would not recommend

Do not create an account with them. Someone hacked into mine and they wanted me to jump through hoops to get that resolved. Go to a bank instead or use Western Union. You can also do a bank to bank transfer. I just wanted them to put a fraud alert and it is sooooo hard to do. Do not do any business with them.

Venmo has become a haven for scammers. After recognizing a fraudulent transaction, I promptly canceled the payment. Yet, without my authorization, Venmo charged a different credit card on my account to complete the very payment I had blocked. When it comes to sending promotional texts about credit cards and other services, they never fail to reach me. But when it's time to protect users from fraud—even after I took the initiative to stop the scam—Venmo chose to side with the scammer by charging me anyway.

Hi. Do not use Venmo, they are stealing funds, and making it look like some other source. When you try contact customer service they give you a huge run around, to not replace it. They ask for crazy forms of identification, then say a specialist will contact you, which never happens.

I've been a Bancorp Bank member since 2015. I found a weird transaction on my statement and wanted more help on it. Well the chat lady froze my account without telling me, now they won't unfreeze it cause my ID is expired. The chat rep for Venmo said me telling them the reason behind my ID being expired will allow Venmo specialist to exempt me 'cause I am DISABLED for my many complex health problems including I CAN'T LEGALLY drive due to having multiple forms of epilepsy. So I can't get there to update my ID due to that. The name to my account is me and my ID states it's my name.

They took my money no problem from my bank to my Venmo account, but once it was on there they decided to lock my account. After sending proof of who I was (driver's license) they told me I was now permanently locked and they wouldn't be sending my money back for 180 days. I asked how to appeal and was ignored. So I contacted them by phone, that person was great, the next day when they claim to be closed and no able to respond to calls or emails, they emailed me to say the same as before. So, I will contact Synchrony Bank (their banking institution) directly on Monday and I have filled with BBB. I would give them 0 or less if I could.

Spent an hour on the phone today trying to report credit card fraud and still haven't been able to get in touch with an actual human being. Their customer service is awful. Save your time and use a different app.

My experience with Venmo has been absolutely disgraceful. My account is still locked even though I’ve submitted all the necessary evidence—including confirmation that the person who fraudulently disputed the payment has cancelled the dispute. Venmo has everything it needs to release my account, yet nothing is being done.

I have set up many transactions on VENMO, and as long as thing go smoothly, there is no problem. However, I was sent money to be reimbursed for a car purchase that should have been "Friends and Family". There was a charge that I could not reverse. This can easily be done in PayPal. There is no live tech support I could find. The 1-800 number with 8:00AM-10:00PM hours was an automated joke. I tried every way possible to see if the charges could be reversed. After reading online others' experiences, I believe once a transaction is made it is final as to the charges and the designation as a business transaction.

I want to give a huge shoutout to Kat C. from the Venmo customer service team. Despite my terrible phone service cutting in and out, Kat remained incredibly patient, professional, and kind throughout the entire process of helping me recover and regain access to my account. Her calm demeanor and clear instructions turned a frustrating situation into a smooth and successful resolution. It's rare to come across such compassionate and dedicated support these days, and Kat absolutely went above and beyond. I truly hope someone from corporate sees this—Kat C. deserves recognition and a raise for her outstanding service. Thank you again, Kat. You're a rockstar!

I found it easy enough to sign up. But when I tried to send money to a friend it was frustrating. Every time I linked to the Help Center I had to log in again. Over and over again. Be sure you select Remember this Device, or you'll have to wait for a verification code every time they bump you off the site. Instructions directed me to tap on buttons that didn't exist (do designers and copywriters ever actually talk to each other anymore?). I got multiple messages from Venmo touting their security. Great. But all I wanted to do was send a friend a few bucks. After an hour (and repeated log-ins) I closed the account and sent my friend a check. It'll take a few days to get there, but at least I won't have put my fist thru my monitor. What a waste of time.

I wish there was a way to give negative stars. Their CSR work from home. Very professional hearing kids in the background yelling. And Venmo is disgustingly sneaky. They will close your account and not even tell you why. CSRs keep transferring you. I will never use Venmo again. There are so many other options to send and receive money. I recommend you use one with professional customer service and one that will not just close your account for dumb reasons especially when it’s always been paid on time.

I never use Venmo much. I would get money and just use it for Grubhub or whatever. I've only ever did maybe 2 transactions with people and had some money in the wallet. Attempted to use the remainder balance and I charged my card the full amount instead. Apparently venmo don't let you use the balance then charge your card which is in my mind ridiculous. Seeing as most places would do that money is money. Chatted with customer service and they were less than helpful. I will be deleting this app and never touching it again.

I attempted several times to connect Venmo to my non-profit for donations. After several failed attempts and failed communications with customer service, my account was frozen before I could even get it started. Customer service was no help with navigating me through the process. Then today I received an email telling me that they regret to inform me that been banned from their service permanently without any explanation as to why. And they told me that they do not have to tell me why, I'm just banned. That is a poor way to do business, and I do not recommend them. Their customer service is poor at best.

It's only one star because there is no zero. They have no concept of customer support or customer satisfaction. Made to sizable transfers last night, not an issue. This morning tried to make a whopping $20 transfer. Got this msg...​Try using your Venmo balance or a different bank or card. For more info and other tips to try, see our Help Center. Engaged chat function, useless. Said issue was not in Venmo. Talked to my bank. They hadn't rejected anything because they hadn't received anything. Called help line. Woman to me it was some kind of system security activity that happened from time to time but couldn't explain why or when it would be resolved. Talked to her supervisor, useless. Same song and dance. Looking for an alternative and/or going back to writing checks.

Absolutely worthless. I’m going to try as hard as possible to avoid having to use this dumpster fire of an app to ever again. I’ve never had such a poor customer service experience. None of my questions were addressed and none of my issues were resolved.

I use Venmo as of Saturday night and try to do an instant transfer. Transfer didn’t go through so I tried it again. Wind up doing it three more times and it would not go through. So I called them and the girl told me that they would not allow me to do an instant transfer that I had to do a transfer that would take three days. So I agree to do that then they suspended my account because of too much activity. I don’t like how they want all my information over the phone or through the app. I don’t like putting my private information and banking account information on public websites or even through the phones, you never know who you’re talking to.

I liked the Venmo Visa until I had a company charge me more than the price they showed for tickets. I immediately called Venmo to let them know/stop the charge. They started an inquiry. Short story shorter they said that the company had given me the tickets so I was responsible to pay the charge?! What?! I explained, again, that the company had charged my card more than I agreed to pay. The woman on the phone at Venmo said, ‘Ya, but how are you going to prove that?’ I’ve had only one other time where I had a company charge my card without my permission and my credit card company took care of the charge and I never had to worry about it - they had my back. Not Venmo Visa! I would recommend going with another credit card company!

I think I am going to have to leave Venmo. It seems that many people refuse to accept payments that way. Recently, I have noticed that when a payment is made, I do not receive the full amount because some kind of fee is deducted. I would think that such a transaction is akin to writing a check. Under the UCC, any fees should be assessed against the drafter of any such transaction. Fees should not be charged to the person receiving the payment.

I have never been treated more poorly by customer service agent in my life as I was when I called Venmo. I was degraded and spoken to as if I were dumb and the agent was laughing and having fun with it. Then they hung up on me. I will never use Venmo again.

I had Venmo for like 3 years. Never had an issue. When I had 266.00 dollars taken out of my account because someone got in my account and sent their self my money and did a few small purchase at the stores they denied my claim. So if someone gets your money you won’t get it back so just remember that. You get denied. So I’m out 266 dollars. Yes I’m part over this but can’t do nothing about it. I would recommend if you have money in there move it to safety. I was hacked ..

So this company you know I took out a pretty much a shark loan and I couldn't keep up with the payments. They pretty much wouldn't stop taking money on my bank account, put me in the negative, negative 2400. I became homeless living out of my van and I had a little bit of money in Venmo and venmo let them take the last of my money out of my venmo account because they had a lien but venmo should have reached out to me and let me know what was going on before it happened. Yeah I lost my business and then the last of what money I had and then venmo when get back to me or talk to me about it. It was really messed up on their part. Don't trust them. Know they let other companies take money out of your bank venmo account without notifying or asking you

I receive payments and transfer money through Venmo a lot. Today I was trying to accept a payment of $20 and was told I have to have a business account. Tried setting it up and they asked for $400 to upgrade. The customer paid $420 for a $20 payment. I was supposed to send the $400 back to customer. I didn't have the $ in my account. I had 1/2 the $ and got a personal loan to equal the rest. Talked to Jeff and since I didn't label it refund, they asked for an additional $400 which I will not have again. Jeff did not help me with the first $400 and NO way to get the $400 back! I will cancel my Venmo, never to use it again! It seems it was all a scam!

There will be no resolve. This app will give you talk after talk but will not help you. Customer support takes place after they pay the vendor. I hate to say this but I actually believe they share the spoils of the money.

Don't let someone get into your account and make some unauthorized transactions. You won't get your money back. Venmo will freeze your account, close your account and act like you broke the rules and regulations. Now they are telling me I can't get the funds that's on my card for 180 days. Such a scam!

Venmo has no mechanism in their system to allow you to pull back funds that were sent in error even if it was done within five seconds of realizing the error. They will give you the runaround through the helpline. Does not ask your questions nor when you call to speak to someone are you ever able actually to get through to a live person. Be very careful with Venmo. They do not protect anyone that sends money when they were in fact requesting money. All you have to do is look at the transactions for Faith **‘s to see that this was done in error and she’s a crook if she sees the money. She’s a thief and I will file police reports and have everyone involved subpoenaed and explain it to a judge because I’m tired of the runaround.

Customer support is a bunch of useless morons who give half asses responses and don’t read Alana’s of what you try to tell them and they don’t you anything until it’s too late, they are incredibly slow and take forever to respond

This app is a nightmare. I used to love it and now I won’t recommend it to anybody. It won’t let me use my debit card. It won’t let me transfer the money to my bank. I called them which they’re not available until 7 AM and I work graveyard so that’s an inconvenience, but I called them and then they say that there’s no restrictions on my card and they don’t understand why it’s not working. It must be some security issues. When I ask them further questions what security issues they have no answers for me. They can’t even explain that to me. Horrible app. Don’t use it. Find another way. This app is a nightmare.

DO NOT USE VENMO! They support fraud and scams! I got two separate charges from the United Kingdom and live in the United States. Emailed the merchant and they clearly stated I would have needed to be in the UK to purchase anything. Welp showed Venmo proof I was not there and they're still trying to say it isn’t unauthorized charges! So don’t use them because they don’t care about you or your hard earned money.

I initiated a bank transfer of funds in Venmo from my USAA bank. USAA deducted the funds, and it posted the next day. However, the funds never got to Venmo, and it went past the estimate date they should have been in. Over 7 days for money to show up is totally ridiculous. After finally getting a person on the phone from Venmo, they were unable to tell me the reason why the delay? Even though the estimated arrival of funds was past in the Venmo transaction history... USAA verified the money was sent and to the account, and they said that this is 100% on Venmo. I am waiting for the funds to show then I am closing my account. As military member, I will never recommend using Venmo to any service member.

I do not use Venmo but I made an account a few years ago and it will not let me close my account. This company is a scam. It has bad scammy vibes to it. I tried finding a way to contact support but that was fruitless. STAY AWAY FROM this COMPANY. IT'S A SCAM!

I sent a payment to someone who doesn’t have Venmo. Yes my mistake I should have checked. It’s now showing as a withdrawal on my bank statement. Tried reaching support well within their posted hours. I couldn’t get past the chatbot that kept sending me in circles. I finally found the form to submit by searching online. Then I got an email with non-helpful links. There’s a link to click if you still want your ticket open. I missed it the first day so that was a delay. If you don’t click YES keep it open within the time, your ticket will be automatically closed. Once it got through to someone they emailed they resolved the issue, but it was so much hassle, I uninstalled the app and am never using it again.

Used my acct one time today and when I tried to add more money, they put a "security lock" on my acct for 24hrs and won't release it. What the hell good is an acct you can't use? Not to mention took 15 mins to finally get to speak to a real person. Venmo is the worst. Save yourself a major headache and go with a different pay app!

I can't believe they even have an option to make payments public. Why would anyone want to make their payment history public information? Worse, this is the *default option*. Worst: When you go to change the option to keep payments private, they nag you to keep them public. "Dark patterns" is too euphemistic. These are ** patterns, employed by a ** company. I would never use them willingly, and will always plead with people to offer another payment service. Disgusting.

VENMO is awful. You can not talk to anyone. You get a generic response if you email them. They stole 2060 dollars from me, said they did a charge back and they lied, there is so much more to this story!... Beware. DO NOT USE VENMO!!!! VENMO IS AWFUL!!!!

Horrible platform, account being frozen for no reason, “escalated” calls never addressed. Got my rent from tenant via VENMO (tenant’s Zelle was giving trouble) and when I tried VENMO next month again, I could not send him a request to pay following month’s rent as system glitches said my account had a freeze. Called customer service who could not find any reason either. They said they are escalating it. NOTHING WAS DONE. NEVER WASTING MY TIME ON VENMO.

Venmo blocks payments to one of my clients. For the past 3 weeks any payment to them via any method results with "!Something went wrong and we couldn't complete this payment. Try again another time." I've used venmo for 3 months and have completed over 30 payments. At venmo's suggested I've added an alternate payment method. This client has received payments from others. This client sent me a request for payment and venmo blocked payment. I've "friended" this client and venmo blocks payment. This client sent me $1.00 and it came through normally. The $1.00 in now in my bank.

If this is the only card left in the world, don't do it. They are petty, have the worst guidelines ever and they customer service is cocky, sarcastic, condescending. Try hiring proper English speakers for the US.

Using Venmo allows scammers to pull money from your account. Use at your own risk. Enables theft with no customer support. Had clear evidence but no support. Poor support, customer service, vendor representation, review of critical facts, etc.

Will not close account and said it has frozen my account. I have never used this account. Taking too much of my time. Keeps telling me to go to ME tab. There is no ME tab. Trying to eliminate excess baggage from unused accounts and this is way over excess baggage. My consolation is that they have to take care of a frozen account so that obviously is no concern to them. Find out how to cancel before you sign up. Find another way. If you can't get out don't get in. Words to live by.

Signed up with Venmo so that I could send a friend money. $10 test payment went through. 10 minutes later tried to send $500 - "there was a problem, try again later". 3 days later I get an email saying my account was frozen for "suspicious activity". Tried all their suggestion - no go. Tried to close account - won't let me because account is frozen. Finally went to my credit union and cancelled debit card on file with Venmo. All you get from their AI is a circle jerk.

Venmo is a terrible company. I had two fraudulent transactions post and in rapid succession. I spent countless hours trying to contact THE WORST CUSTOMER SERVICE ever! After basically telling them what to do (I am a Banker) their pathetic answer was to freeze my entire account. Then it took an act of Congress to talk to a rep, who was worthless, so as to file disputes! After 5 days they sided with the SCAMMERS and did not refund my money. They notified me via email and said basically “don’t call us, we won’t cash you!”…. But I CAN write their Disputes Department a letter. A LETTER! Are you serious. Aren’t Companies supposed to protect their clients! NOT Venmo. Run, run, little ones!

Venmo is the absolute worst card to work with. It takes an act of Congress to even be able to put money on the thing unless you have the perfect checking account but that's only after you establish some type of credibility with them that you're checking accounts good before they release you the funds immediately. All they are is a sister account to PayPal and yet you can't add money from PayPal to them. Or vice versa. You can't add cash unless you go to a specific store and then you have to do it a special way or it's almost impossible. Not to mention that ungodly amount of fees they charge just to do anything with them. If I have to pay somebody by venmo I have actually driven almost 35 miles one way just to pay somebody in cash because it was simpler and cheaper than it was to send it via venmo because of the hassle I would have to do to get the money on my card to get it to them.

Venmo is the worst credit card to have. My balance was $457. I paid $400, and I now have to wait 11 days for the payment to go through?!! What the hell kind of business is that? This is the worst credit card to have. Save yourself and get Capital One. Their payments go through automatically, and there is no waiting period for credit availability.

Venmo is HORRIBLE. In my experience it is less safe and HORRIBLE customer service or even automated help. It's just THE WORST!!!! I would use PayPal or Cash App before Venmo. I have been trying to add money to my venmo acct for 3 weeks. Not only can I not do it, but the app is NO HELP in figuring out why. Their own “hell” options keep freezing and literally have no logical conclusions about problems! USE PAYPAL.

Venmo is so terrible. If I could have given this a zero, I would. They have made customer service almost impossible reach and when you do finally reach them, they tell you everything that they cannot do rather than actually helping. What are these people actually paid for? None of the associates can nor will help you with the system errors and they will continue to run you around in circles until you just get frustrated and quit. If I hear "my hands are tied" from one more associate AFTER admitting the issue is a Venmo system problem. I am going to flip.

If I could give it a "0" star I would! Absolutely NO customer service at all. If you call, you're put on hold and NO ONE ever answers! The issues I had send me in a loop and the Chat is WORTHLESS! HOURS spent trying to reach a real person and resolve the issue I have with them. I can't imagine why anyone would put up with this poor service. I'll be looking for another form of money transfer!

After probably a decade of being a loyal Venmo user (friends and family asked me over the years to use Zelle and I refused and said I would use only Venmo) I was scammed for $55. Because I already had $27 in the account, I lost half the money for the transaction off the bat. When I realized what had happened immediately after the purchase, I contacted Venmo and they refused to help. There is ZERO support built in for victims of scam UNLESS you click the toggle button saying it’s a business transaction. If you don’t know about that switch or what it’s for, consider yourself screwed.

This credit company is a sham. They do not take responsibility for their errors nor do they offer any apologies. If you cancel an online payment and it goes thru anyway, your only recourse is to stop payment at your bank. Then they close your credit account. I will not be using Venmo anymore and would recommend that serious consideration should be made before entering into any transaction with this company.

I freelance and recently got paid. Venmo took my money and I can't get it. Instead of fixing the problem, they want me to wait up to 5 days for my money. I would need to cancel and my employer would need to wait until the money is returned to them. I WILL NEVER USE VENMO AGAIN. I DO NOT RECOMMEND THIS SERVICE.

Beware of continuous scams through VENMO. Even though many people use Venmo and may not have experienced problems yet, understand that Venmo is just one of so many apps with outsourced so-called customer service, that are obviously filled with paid workers who scam as part of the everyday interaction with app users. To all Venmo users, consider using another source to send and receive money. Venmo is one of the most dangerous ways to send and receive money. The platform is constantly monitored by scammers and the platform security is weak and it appears no one cares that hard working class Americans are being scammed through these foreign based so called customer support agencies. Beware!!!! Beware!!!! Beware!!!! There is no such thing as a dispute claim. This is also part of Venmo's scam!!!!

The worst customer service I have ever had in my life!!!! No solution at all with all that I had to go through!!! Venmo need to do better get more americans to work for you or someone I can understand!!!!

Venmo has no employees and counts on bots to answer questions that can't answer them. You can't get ahold of a real person. Venmo app doesn't work properly. When asked to upload documents it goes blank and doesn't work, and this is the only way to upload the documents. Venmo doesn't offer ANY CUSTOMER SERVICE!!!

I’ve been dealing with Venmo for years and today March 2025 they let someone steal $75 from California from my account as they have been in my account scamming. They use Venmo to take it. I don’t feel safe with Venmo anymore. I will be closing my account. I feel like this is unfair and I will never be using them for my transactions again.

Support is beyond non-existent, if you do manage to get through. Trying to send money is hit or miss, sometimes it works and other times you just get an error message that has zero useful information at all. Use Zelle.

received notice from Venmo on March 17th that the dispute was denied.

I had used Venmo for years, never had a problem until I started using Venmo to buy and transfer crypto currency. Once I started they froze my account and wouldn't tell me why. Then they closed without explaining what I did wrong. They just say that I violated the terms of the service. When I called them I was told they couldn't overturn it and they don't know why it was closed. They say it is from higher up. Leaving me with $145 in the account I have to for 6 months to make sure all transactions clear. If I can't use my account how am I going to have any transactions after a month or two. I also tried having a business account, that was a bad idea. They state you can have a business account and a regular account. I thought ok, no problem.

I recently got into a financial situation that was horrible! A friend reached out and asked if i had Venmo? I said no and she helped me through the app process sent me money. This app has been amazing! I'm able to use it anywhere just tap & go it's secure & I'm getting my card for transactions soon. But I would recommend Venmo. It's convenient, quick, easy to use and it was a life saver.⭐️⭐️⭐️⭐️⭐️

Horrible customer service and very poor policies. Keeps giving me the runaround and ask for identity verification, in which I provided them, and they still froze my funds. They won't even respond to emails after telling them I will report them to BBB. They will love to take your money without any proper justification. Beware of them and don't ever use them! To me, they are like scammers!

I just recently had identity theft - and banks have been awful with my accounts so decided to try the online prepay route.. Never do it. It’s worse than banks. They get your deposits easy enough but you can’t do nothing to get it out or back, they close your account every other day and then freeze for 3-5 days while a team support person does nothing to fix or answer questions. App/website hard to navigate when trying to make a complaint. I wish I had never made direct deposits to these people. This is also a PayPal subsidiary. Should have told me right there.

Terrible customer service. I am forwarding to the Attorney General's office. Hopefully we can get Venmo shut down. Fraud company. No one there will take any accountability for issues with Venmo not working.

The worst website & policies, delay funds, transfers payments, transactions, however they will take your money right away, ask for endless personal info & identification etc., then delay further. The worst customer service, bottom of the barrel all around!

Venmo support is not functional. The app for android is not functional. The chat bot is not functional, you can't call and talk to anyone. Its all automated. The best you can do the customer support says is wait and see if the system will fix itself! Absolutely useless for payments larger than a thousand dollars.

Lousy customer service. I cannot access my account because of an old email address. They will not verify via my phone number and will not explain how to change my email without sending a code to my old email. Going around in circles and no actual person to talk to. Don’t try to Venmo me.🙄

Well I never had a issue with Venmo Until I started using it more than twice every six months. Now they have frozen my money twice in less than a month and they don’t warn me or tell me and they still cannot explain why. All they say is it’s still processing and that’s a lie and they know it. They refuse to do anything to help you the customer. Service reps are not friendly, compassionate or helpful. They have zero power to do anything to change a situation and they're not very up to date on anything. They are by far the slowest at sending crypto and that after they lock your account for five days at a time. I’m a United States of America Army Veteran but they make me feel like I’m a terrorist always checking into my transactions. This is crazy.

This company is very creepy. I placed an order for $695 and the order was completed but shortly after an additional $110 was taken from my account. When I called to speak with a representative she gave me flaky information about the transaction and when I questioned her about the order I placed for $695 she said it was voided by the merchant which makes no sense considering all my orders are on its way to me. I asked to send me a statement and she sent over a blank statement 😳. It’s no way this company is still active. They are fraudulent!

I only use it for the cash back. Terrible CC, not worth the wait time for credit availability for an extra 1% (on top spend category) over 2% cards that process payments 10 business days before Venmo does. That’s how they limit the rewards.

I think Venmo is a great idea, executed in such a poor way we would be better off not having access to it. I began using Venmo for frequent transactions and consistently:

I used to love Venmo until they became just another rip-off credit card company (under Synchrony Bank). My credit limit was 12,000. That’s what I agreed to. Now, after making over $1200 toward my balance, they made my limit to a point where my utilization is over 97%. This is because my credit score dropped a few points because ya know, mortgage, hospital bills, the joys of living in America. Now my credit score will tank even more. Thanks rip off artists. Credit card companies and credit bureaus are designed to NEVER let you get ahead. It’s a fact. Be careful.

I used used them twice since 2023 for more than $1000 each. Now I tried same amount and it says my debit card backs off. Tried adding credit card and it asked for checking account but I only use one checking account. Cannot reach anyone within the time available.

I am trying to send my brother money directly from my bank account. It was declined repeatedly through the Venmo app. It stated "Your payment can't be completed right now. Something went wrong and we couldn't complete the payment. Try again another time." I have tried to send this money several times over the past 4 days and get the same message. I contacted my bank and they said there are no requests coming in from Venmo that are being declined. Trying to find someone at Venmo to talk to is next to impossible, and the chatbot is pretty useless for this as well. I don't plan to use Venmo any longer and will be deleting my app.

I have a Venmo account that I can't access because Venmo keeps freezing my account. It has been frozen twice in a 3 day period!! I'm homeless and I need my money in my account to help with shelter. I've been suspended from my job for two days because I couldn't get to work today 02-17-25. My account was suspended because I tried to send a friend who's account was frozen $1 and the only thing the can say is check your email. Someone has to do something about this!!!

The worst, absolutely horrible application for making transactions (sending or receiving money). I've spent three days trying to make a $500 transfer, and it still hasn't gone through. Every day, they ask for some additional requirement without any explanation. It's the biggest waste of time you could ever experience. The absolute worst when it comes to moving money. I do not recommend it at all. Stay away from this app, because it will be the biggest problem and headache you'll ever have.

They are sitting there locking everyone’s accounts then having you send your I.D over and over again and stealing your info right to your face!!!! My account has been locked back to back weekends and they have needed my DL both times plus made me send a bank statement from Navy Federal Credit Union, even though they make you go through paid verification!! Definitely some scams going on

They just closed my account without any warning as they claim it was not active for long time and they sent my balance to unclaimed funds of my State instead of to my linked bank account. If I am very lucky, I could recover my balance from my State within 6 months after a very burdensome process. You may try your luck....

This is Not a viable merchant for anyone taking online payments seriously. Venmo holds funds, both fiat and crypto! If you call them, the only thing they say is that their "system" is already in place and can't be altered. They are just soooo sorry on the phone but again. They can do nothing about this. My money is locked for a week at least and I'm stuck listening to people 2000 miles away paste sorry messages to me....

While it's easy to send funds, it's almost impossible to speak to a live person when you have an issue. Plus they put 21-day holds on YOUR funds if someone sends you a payment as a goods or service. This is ridiculous! A friend of mine accidentally sent me money I needed for an emergency via Venmo and these jokers put a 21-day hold on it! This has caused me even more stress. There is no way to speak to a live person! I do not recommend this app and will be closing my account whenever I get my money...And I better get it too or they're gonna have bigger issues!!!

I’ve used Venmo in the past without issues, but my recent experience trying to transfer my money to my bank was beyond frustrating. What should have been a simple process turned into an exhausting ordeal that took 11 days to resolve. I had to go back and forth through emails with six different Venmo team members, each time re-explaining my issue. Instead of a quick resolution, I was met with delays, unclear instructions, and generic responses that didn’t address the problem. The time and effort it took to get my money transferred were completely unreasonable.

Having finally figured out how to reset my password and access my account I am unable to get my money out of it! How do you withdraw your money from Venmo anyway? When I tried to pay it out to my bank account it was denied because it was "more activity than usual for my account." Of course! DUH. I had been trying everything to get a response from Venmo support and despite their promises my money is still stuck there. I am going to complain to my bank.

Who is managing customer experiences at Venmo? First of all, your website works, when it works. When it doesn't, which happens a lot, there is nothing you can do about it. No one to call, and when you do call and get caught in their Auto Attendant hell, they always refer you back to the FAQs on their website. Who designed this?

I used Venmo to transfer funds with family. I started playing games that supposedly paid real cash. (I know, I’m an idiot.) They gave me the impression I was winning. In the background, they were withdrawing money from my account through Venmo and withdrawing small amounts in my overdraft incurring hundreds of dollars in overdraft fees. I tried these games because I’m poor and desperate. They scammed me good. That is who Venmo is associated with. Fortunately, my bank is working with me. Venmo can lick my brown eye. I closed my account and will make sure to let everyone know how unethical they are. I know lots of people!

So I received a direct deposit of $1,047 into my Venmo account 3 days ago (which BTW is not early access to my money). In fact, despite showing an available balance of $1,047, venmo has denied me any and all access to my money citing "suspicious activity". Really venmo?!?! You got it twisted! What's suspicious is that your platforms is glitching every time I need to access my money. Like when I used my venmo issued debit card to pay for my child's daycare and it read "unauthorized payment". Strange, not to mention embarrassing.

I have been on the Venmo site for over 1/2 hour to simply transfer money to my Venmo account. The wording from their help site is never there, you can't get ANY customer service, and the website overall totally sucks. Nothing works right. I don't know who designed the website, but they should be flogged!!!!!

I will not be using Venmo anymore. My account was locked due to someone disputing a payment that was sent to me. Not sure why my account was locked out when I had no control over the person Venmoing me. Anyways, I planned to not use Venmo anymore if they were going to make me pay $10 to activate my account for something I had no control over. Someone ended up Venmoing me after this and it took $10 from that payment and automatically used it to re-activate my account. I talked to support and told them I would like to keep my account locked and get my $10 back. They told me this was not possible.

Venmo works for payment but if you have an issue, it's almost impossible to talk to a person. It took me 34 minutes to reach a human being and that's because I pressed a number by accident and don't even remember what. Venmo has no option to press 0 to reach someone. After I finished talking to someone, my issue was STILL not resolved. I do not want to call the number again. Venmo is convenient, but very risky if anything goes wrong. 90% of the time you won't be able to get help and could lose your money. Always have a backup app to use.

I used Venmo and they were extremely unhelpful. Venmo is a horrible company. Avia games took $10 from me and Venmo refused my dispute to get my money back. I hate Venmo and I will never use Venmo again! 😠😠😠

I'd give them a zero if I could!! DON'T ever use Venmo!! Be prepared to lose money!! They transferred money from MY Venmo acct to a WRONG acct at my bank, yet they did NOTHING to get my money back!! My bank can't do anything because it wasn't their fault.... It was VENMO's!!! They have denied my multiple disputes and won't even return emails any longer!! I have proof from my bank that it went into a wrong account, but Venmo won't do anything!!

Not able to send money for 5 days now. This has never happened before and I'm sending about the same amount as always each 3 months. Venmo has become a nightmare for thousands of users. Now I'm forced to FedEx a check which will take even more time to clear unless I pay for a cashier's check as well. No doubt there is an increasing amount of fraud on cash app use so security measures have become much more stringent causing legitimate transactions to be blocked. Absolute hassle. A GOOD company would have the people and/or systems in place to clear any temporarily borrowed transaction to go through within 24 hours.

Absolutely horrible service, they block transactions for no reason and don't contact you to let you know why they are blocking the transaction or to verify that the attempted transaction is valid, and it's impossible to contact customer support because when you do eventually get sent to a "live agent" all you get is a busy tone.

Venmo is a joke of a company and a card to avoid using at all costs. I have an ongoing dispute with them about a product not only did not I not order but was charged on my Venmo card for but I also never receive the product from the vendor. When I advised Venmo of this they keep denying my claim and we keep going round and round. Even the vendor admits to me that the product was lost and Venmo was given this information they won't refund the amount I paid for the item. They take no responsibility for anything except charging you a fee to quote unquote handle your money. Don't even get me started with their customer service which is unprofessional, inexperienced and unknowledge.

Customer service representatives are rude!!!! Called with an issue and a rep named Sed was extremely ignorant! Did not give me any answers at all. Was very unpleasant to talk to and would definitely not suggest this app because of that.

I wanted to put some money on Venmo and accidentally chose the payment to come out of my bank 3-5 days later. My issue is they took money out already and it's not showing in my Venmo acct. What makes people think it's okay to take my money right then and there and make me wait to get it!? If it was me I would have a one star rating too. When instant transfers are a thing.

I can’t understand why so many people are using Venmo. It is impossible to find help when something goes wrong. I would rather keep printing invoices and mailing checks than ever use Venmo again. I have been trying to get someone to cancel my account for 4 days. Right now it feels like I am stuck in hotel California. You can only check, but you can never leave… Just awful.

Am now 1 week plus trying to transfer $350 to my bank account that was sent. Account frozen on first attempt, now into 5 emails and 7 days trying to resolve. Sent my driver's license by scan, wait several days to find out not good, they need a photo. Also received email admitting they received my upload but deleted it due to some internal policy. New requirement that bank statement needed additionally. No help at Tel# 855-812-4430, rep told me "no escalation path," just keep reading emails. The worst online business ever... Slow, Byzantine, no live help... basically thieves that hold your $ as long as possible.

If you want to get a migraine headache try to get a live person on Venmo - I did after being transferred 3 times and got someone overseas who I could not hear. On the site I mention a contact form but try and get one. The worst.

Impossible company to work with. Want to add money to Venmo so you can pay people? Nope. I have a verified account that's funded over $10k at Venmo but it continually gets flagged and no one can manually override the hold. They just tell me to wait 72 hours and it'll be ok. That just isn't true. Now some bills are late because I can't pay via Venmo.

By googling (first option before ever calling customer service) I found that Venmo can now allow scheduled payments- since October 2024. However I could not locate anything onscreen with Venmo that permitted this. I called support, went through the process twice including re-installing the app and nothing. I was then told before escalating that I would have to have the latest IOS. That version 18.2 allows apple AI to be installed. I explained that I did not want artificial intelligence on my device that would allow Apple to be even more intrusive and enable the spread of more disinformation.

Venmo denied transaction, even though there was money in my account. I called my bank and they said it was the denial was on Venmo's side. I called customer service, waited a half hour on hold and was rudely told it was the bank's issue. Called the bank, same response. Called venmo and they said it was their algorithm. 5 days late and 4 more exhausting phone calls and they said they can't fix it. After asking for managers of managers, the customer service supervisor yelled and hung up on me. Needless to say, nothing is resolved. Bottom line is that they can't fix it. Ridiculous!

I received an email saying that my account was resolved after sending my driver's license. Within 2 minutes I received a email saying that my account is suspended. This is a very unprofessional company.

For a company that's in business of exchanging monies, their customer service is terrible or I should say non-existent. It's unacceptable that you cannot speak with customer service nor support and are instructed to visit their website for trouble resolution and then the call disconnects. The website does not cover every encountered issue and is of no value in my situation. I have been unable to access my account and am provided a strange error message that does not indicate if the access issue is intentional or technical in nature. I will keep trying and once I finally gain access, I will close the account. I no longer have trust in this company and do NOT want them having access to my bank account.

Venmo is keeping my money for no reason, has my account locked and will not let me transfer funds to my bank account. They say it could take up 180 days for something to clear. There is nothing to clear. All I want to do is transfer my money to my bank account and they will not let me do it. They are holding my money hostage for no apparent reason since I violated some agreement which is false. I did not violate any agreement. They're doing this to several people. I file a complaint with a better Business bureau and waiting to hear back now. They are the worst app to use. Please use caution when using this app. They will take your money and hold it hostage.

Do not use Venmo!!! I opened an account today so someone could send me money. I then linked my bank account and debit card to my account so I could transfer the money. Now Venmo had frozen my account "because of suspicious activity". The only thing that was done on the account is I tried to transfer the money to MY bank account. They even verified the account through Plaid. How is this suspicious activity? They now tell me they have 3-5 business days to review it. It is December 18. I am just trying to have Christmas. HOW CAN THEY LEGALLY DO THIS???? Don't give them the chance to do this with your money.

Horrible company to deal with. They place a hold on money for a month for no reason what so ever. Piss poor customer service as well. Placed a 21 day hold on my $200 transaction that was needed urgently for a bill and would not let me reverse it, so basically they are holding my money hostage for 21 days for no reason except so that they can use my money for themselves. Strongly recommend Cash App over Venmo as they don’t place holds and let you access your funds immediately. Do Not Use Venmo they are a scam!!!!

Venmo has allowed another Venmo user to scam and fraud me out of additional money. I provided proof to Venmo that I had only agreed to a $260 payment to a contractor for service, and the contractor charged me $565. That is $265 more than the agreed amount. I reported this to Venmo the same day, and Venmo has failed to address my concern. Venmo is a scam and allows its customers to commit fraudulent transactions.

As soon as Venmo releases the hold on my money, I'm deleting the account. A lady paid me for labor and asked me to use Venmo. I set up an account for personal use, but the money, which I need, has been on hold for 15 days and can't get a hold of anyone to help release in it before the 21-day holding period.

Venmo can be a good resource, BUT if you have an issue, and in my case funds were accidentally sent to the wrong recipient, their customer service absolutely sucks! It's impossible to speak with an actual representative to get any help. Not only that, I put in the last four digits of the phone number of the seller, and it was accepted! Not only that, the seller had a very unusual last name! Needless to say, I have probably lost $135.00. I will not use Venmo in the future ever again. Too risky.

Started off OK, created account and added my debit card. But then it didn't have the "add money" option on the "me" tab, so I couldn't add funds. There are articles but no human help, and the automated assistant is like a broken record with same non-functional suggestion. Called for support and after wrestling with that BOT finally connected me to a human, but he didn't speak understandable English and he just hung up on me. I wouldn't use this app again if they begged me.

What a horrible service. After some difficulty I set up my Venmo account and jumped through the hoops to link my bank account. Tried to find how to move money into my Venmo account to pay a vendor who requested payment using this platform. Couldn't figure it out. Customer support is limited to a FAQ section and a Virtual Assistant that confessed it was still learning. The customer support number plays a message but doesn't have an actual person to walk you through a process. I gave up, closed the account, and wrote a check. Unless you're tech savvy or think platforms like this are really cool, stay away from Venmo.

I had enjoyed my first experience with Venmo but, now they dry out funds being transferred. I’m five or more days for a transfer. I pay their fees and don’t feel they need to hold my money for extended periods so they can soak up interest funds. This is disappointing! If they want more money just charge more, don’t hold my money from me. I need to run a business and can’t do that if you’re hoarding funds so you can make money off money that is mine. Another disgusting big business move.

Venmo Security blocked my payment. It locked my account to making any payments. All of their online help does nothing to help. After spending 4 hours on 2 different calls to Venmo (after not being given an option to talk to anyone (so I had to hit 0 8-9 times to break through their phone system). The first call they told me to input a debit card and the transactions would go smoother....did not work. I called back 2 days later and the foreign national told me that I should try some other payment service as there was no fix for a blocked payment and account. SERIOUSLY. Stay away from Venmo!

This company is fraudulent, scammy and if you have an issue, you will just be gaslighted or dismissed- sent canned responses by customer service reps who clearly don't grasp the English language. Venmo's "rules" are forever changing and there are constant issues and & problems almost every time I use this platform, despite having verified my identity to them NUMEROUS times. Yep, sending your ID and verifying your information once isn't enough for these idiots, you will have to do it numerous times. This company is just a complete SHAM.

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You will be fine with Venmo if you never have need for customer support. I inadvertently, during Hurricane Helene, authorized a $2,500 payment transaction my daughter, thinking it would be going to her checking account. Instead it went to a credit card that was long closed. The only way to cancel the transaction was for my daughter to deny it. The only problem was Venmo would no longer allow her to do that because she needed a new phone number. She has had the same number for 20+ years! Sound like a Catch 22? My $2,500 disappeared! Still trying to reach a live Venmo agent.

Venmo is beyond unprofessional. They let someone connect their account to my Venmo and clean my account, not once but twice and telling me that it's nothing they can do about the situation because I'm so called no longer a member. Regardless if you just closed my account or not just like a dispute was filed the first time it should have been done the second time. If you're the 1 that wants to hold my money for 180 days then receive a complaint from the BBB and then release it out the blue 2 days later after responding to my complaint saying I won't receive my money until march 2025 this is ridiculous. This isn't little money. This is 7,200 dollars we're talking about. Someone help me get my money from these scamming people.

I put Venmo on my computer and put the app on my iPhone. I went through the whole process of linking a bank account. In fact, I actually sent a family member $100 to test of to worked, and it did. Then the next day I got a notice saying Venmo was unable to put in the two deposits that they do to verify the account, or at least I guess that is why they do it. They said I could no longer use Venmo until I updated my bank information. I checked my bank information and everything is correct. Then I had to change my password even though I had logged in more than once with the password they now said was incorrect. I changed the password and I could log in. I do not understand what is going on. All information is correct. I have spent a great deal of time for two days trying to speak to someone to no avail. That is a seriously ridiculous way to run a business.

I have had a nightmare for a week trying to get my 380.00$ from Venmo. I did everything including verification of ID twice. This was sent to me for airfare. I do not recommend Venmo, they could not even give me a reason why it won't let me transfer to another Venmo user, nor transfer to one of my 3 accounts, nor accept payments for purchase. Crazy nightmare.

I've always used Venmo with no problems, until recently. It keeps declining my payment even though there is nothing wrong with my account. I've checked with my bank and have tried several different payment methods, but they all keep failing. Then we tried the same payment method in my husband's Venmo account, and it worked... So I'm trying to figure out what's wrong with my account, but the customer service phone number and chat are just a circular menu of preset options - - there's no way to talk to a live person. Very frustrating!

My niece sent me some money to the correct email address and Venmo never delivered. I can't get anyone to address this. Venmo keeps telling me it's pending except that there is nothing in pending transactions. I've contacted Venmo 8 times with no resolution. Venmo stole my money.

This app is complete garbage. If you need to have your money available this is not the app for you. They will randomly lock your account and tell you 3 to 5 working days before they will release it. No warnings, no reasons, just locked out and deal with it. A coffee can is a better place to keep your money.

These people are a rip off. Refuse to release my money and then they lock the damn account. I am pissed! Beware. Do not use these crooks. Then it's hard to talk to someone with sense! I will not recommend to a dog.

It's kind of funny, I wanted to write a VENMO review. Only to find out they have 1.3 rating. I've had an account for years. Rarely use it. Bought something on eBay (rarely use) and decided since I had an account with Venmo, I would use it. Got redirected to Venmo to verify. Venmo required a "back-up" credit card. Entered. Went back to eBay. Completed purchase. Checked Venmo. Saw transaction but noticed balance was still same. Check BACK-UP card and realized it was charged. At first their customer service tried to blame eBay but I wasn't stupid enough for that. Then they claimed that I selected the BACK-UP method as the preferred payment for eBay. Also not true but they claim that what their system said. They would not just reverse the charge on Amex and take from account so I closed. Pathetic. Why would anyone pay thru Venmo to have their credit card charged.

Charges way too much to transfer money. They took my transfer from my bank on a Saturday, one day after I submitted the transfer, and now here we a week later I still am waiting for my money to show up on my Venmo card. How in the hell do you take and hold my money for a week. That is ridiculous. This will be the second time I cancel this Venmo account. I will never use them again. CASHAPP IS THE BEST.

Would not allow access to money. That is not their money. Won’t even allow you to close account and transfer money out. Customer service is rude. Awful company. Awful business layout. Do not get an account.

My experience with Venmo are bad. I filed a dispute with Venmo to get money back because seller did not ship my purchase, Venmo decline me and still not give me my money back even I send proof of seller said Venmo never give them the $450. I contact Venmo multiple times. Start think Venmo is keep the money. I’m going to take Venmo to small claim. I did got purchase protection with Venmo. don’t recommend venmo as business.

I had another account for less than 3 months and closed it with the same experience. They kept asking for my id, which I provided over 5 times. Both my bank and debit card are verified are on the account and was transferred on there fine before when all of the sudden frozen! I called, need id, gave it 4-7 days over 10 dollars. After 4 times I closed it. Gave it times opened another account. First transaction again right away same thing. I so done with this platform. I asked them why the bullying over less that 200 on both accounts?

Forgot to add the tip amount for a transaction before I transferred funds. Went overdrawn by $2. I immediately paid it when I realized what I did. They still froze my account for a week. Zelle it is then. Not gonna wait a week to use my account because I'm apparently in time out and need to be punished for going over $2... that I paid....immediately.

Do not use, I have $1000 in my Venmo account and they are refusing to transfer any of it back to me. They told me to transfer it to someone else and have them cash it out for me. Their system has flagged my account and therefore will not transfer my money to my bank account. I am trying to get my truck from auto shop which charges $300 a day. The vehicle sits there and is not picked up and they don't care. Even though I have the money in my Venmo account they feel they are not responsible for the fee since their system won't give me my money. They are earning interest off my money costing me $300 a day for refusing to transfer my money.

Locked me out of the app due to my new device that they won't verify unless it's through text of a number that I no longer have with chat and customer service sending these automated steps non ever giving me the option to change my number, continuously trying to send it to a non working number via text all because I refuse to connect my bank card to their trash app! CS sends an email help setup which requires me to upload a photo ID and she actually requested a pic of me holding my ID along with that! No! You can't even check your balance if you're locked out of the app by calling the 866 number cause it doesn't tell you! Chat is completely useless. It's an automated bot that's not a chat if it's not an actual person. I'm chopping this card up. They are ridiculous & I'm disgusted with Venmo!

My son asked me to pay his rent through Venmo. I paid the wrong person. I freaked and called Venmo. The rep was patient, helpful and understanding. The mistake was obvious and we had the entire $500 refunded to us inside of 3 hours. So incredibly grateful. Thank you, Venmo!

Horrible company. They acknowledge it was fraud but because our bank correctly advised us to have them stop the payment, Venmo paid it anyway and now insists we owe them them money they acknowledge was fraud. Do not use them.

Don’t use them. They steal your money and don’t care. I’ve spoken to 4 people and it took them over an hour to understand me after I repeated them what was going on over and over. They owe me $300 that they screwed up on and I won’t get it until 10 days and need the money for food. Very upsetting.

I spoke to Venmo over 10 times for over 3 months. They sent over $5000.00 to an expired/deleted credit card at my bank, even when I could see that they had my current checking account. They repeatedly blamed my bank and refused to investigate further.

I just spent an hour of my life trying to get a simple answer to a simple question about Venmo's website (how can I access my Venmo statements from previous years?). Their HELP information on the website says that you can access up to 3 years of statements on the website, but in actuality you can only access the previous year. I called the helpline (855-812-4430), that says you can speak to a representative between 8am and 8pm however that phone tree only has recorded information - there is no way to get to a live person on that line. I then went to the HELP tab on the Venmo app on my phone and was able to connect with an (apparently) live person, who I spent 25 minutes texting with.

Venmo is an untrustworthy service to use. I called in for help making a payment to merchant and through the steps that the associate provided (adding funds in increments of 200$ or less until I reached 4,000). I told the associate that this would freeze my account because of too many ACH transactions. The associate then said “Well, do you want your money or not?” I then requested to speak to a supervisor, and while I was on hold, I received a notification that my account was frozen due to the transactions the associate was telling me to make.

Your money is not safe with Venmo, I was using Venmo to receive money from tenant renting from me, tenant abruptly decided the last week of the month to move out, asking for that months rent back of course I told him no the end of the month was only days away, well apparently if someone that sent you money tells Venmo they did not send that money, Venmo will just take that money out of your account and give it back to the sender.

Use Venmo if you want your account suspended for no reason or at least none they gave me. If you want your money held hostage. 3 days so far I can't get access to my own money. Meaning can't get gas, can't get food or anything else. Free my account and my money.

I bought Bitcoin to send to my husband for his birthday and they refused me sending it. So I sold it and that cost me $9 and now they closed my account and are holding my money for no reason. I will never use them again. I'm on a fixed income and they're holding $190 of my money and won't let me transfer it even though the acct is closed by them.

I just signed up and was told there were no fees for personal transactions. My friend just sent me $205 for a birthday present, and I was charged a fee. She couldn't believe it because she's the one that told me to sign up. So, she sent me another $20 and said it was "personal," instead of a gift, and they still charged a fee as if it were for receiving goods and services.

New account established, Visa+ setup to enable free transfer from Venmo to Paypal - A friend sent me money, upon initiating a transfer from VENMO to PAYPAL the account has been frozen and now my money is being held hostage. Customer support is filled with a bunch of incompetent fools who act a first line defense shield for the people who can actually do anything. I have submitted my ID 3 times and nothing. Lucky for me it is a small amount because the service is unreliable at best. No one can even tell me why the account has been frozen - all they say is that they will put a note in the system for resolution. Run away from VENMO as fast as you can.

They are really not good. They will try anything to keep your money..I know my username and password and they locked me out and stole my money... Don't use... I've tried to talk to them and they want you to do way too many things to verify your identity when there shouldn't be this anyway I know my username and password. Man what a joke...

I was having difficulty transferring money from my checking account to Venmo using my PC. There is no obvious way to do this on the home page, and the help section and chat were totally useless, referring to a "Me" tab that does not seem to exist. I tried calling the phone number I eventually found, with a great deal of difficulty, and it gave only automated responses. Couldn't get to a live person. I give up and will no longer use Venmo.

They froze my account for nothing. Sent me an email to verify my identity then proceeded to say it’ll take up till 10 days to gain access to my funds. Couldn’t give a reason behind the freezing of my account.

Horrible. Lost $100. They will not support. They support scammers and take no responsibility for their services of a billion $ co. They suck. They are non supportive of their legitimate customers. Why use this service if you are not protected? They are just as bad as the scammers they protect.

I hate your company. Your app is hard to navigate and complicit with fraudsters. Your company just created another way for people to be ripped off. I will never use your dis-service again. Deactivate my account on your end since it was reactivated on your end to "help me" recover the $100.00 that was stolen.

I was new to Venmo about 5 months ago.. I did not use it much for about 3 months but then had 1000 sent me. So instead of verifying my account from the beginning or when the card was empty they froze my account for no reason I could figure out. Could not get to my money for almost a week while they did who knows what. It takes 30 sec to look at an I'd but they take a week... what a disaster. Stuck with no money. They finally unlocked after a week but then looked it again after I went to gas station and Harris Teeter. Took another week to get it unlocked again. Will never use venmo again ever.

Terrible experience. They failed to post a transaction for about a week and ended up sending my bank account to negative 100 the day I had to pay rent and support is completely useless, they'll just hang up on you if they can't figure out the problem.

VENMO will steal your money when you need it the most. They will hold your money for 21 days. Do not make large payments to them unless it is to close your account. They are terrible. Better yet try another credit card company. They are worse than ATT at customer service.

The worst customer service in the world. You can use their help messenger that is just a robot and will tell you the same stupid answers that don't help. I can't change my email address to one I still have access to to verify my device. It just tells me I have to log into my account to change my password.. so I try calling. I guess there is nobody that actually works at Venmo, just robots that tell you the same stupid answers as online. So I guess I won't be using venmo.

Your website and app right now doesn't have any options for making a credit card payment. The app will force you to apply for a teen mastercard and the website doesn't even have an option. The two phone numbers will force to make a million prompts and options w/o communicating with a human being. Your chat doesn't work. I had to call citibank directly to make payment. You guys are a global company without any customer service whatsoever.

My Venmo account where my clients paid their rent to me via online because I travel a lot was apparently still frozen and canceled and never resolved. The last I had been on Venmo was in 2021 for email **. I was in the process of transferring my money to my bank from my customers and they stopped it and kept all my money and never got the issue resolved. I did experience a identity theft issue and it was notified to the Federal Trade Commission and Consumers Affairs and IC3 and Social Security Administration.

I spent three days, and got ghosted by three different live agents to find out what the error message in my account is, just to have no answers, and still feeling unsafe sending or receiving money as a result. Super unhelpful. It was as if as soon as I mentioned that I was frustrated, they closed the ticket. I received an error message several days ago that read "something's not right, try again later." It took 3 days just to get a live person to answer questions. They answered no questions. Neither did the next two.

Won't be using Venmo anymore. It takes this company 3-5 business days to pull from your account, and because of this, I was barely below the sufficient funds needed to pay the venmo purchase that I did 4 days prior. They froze my account, which makes things very inconvenient. Won't be using venmo anymore.

Venmo does not have their customers' backs. You report fraud and they send you an email saying sucks to be you. They do nothing to help. You don't even get to Talk to a human being before. They just deny your claim.

This company is very shady and fraudulent. I don't advise anyone to get involved doing business with them. First of all, customer service is a joke. They are determined to not let you speak with a live agent. I had a chat with someone about a person named Margaret using my email address fraudulently. I only found out because Venmo sent me an email address verification. I have never used Venmo or opened a credit/debit card through them, Thank God but evidently this Margaret person did and it's attached to her Wells Fargo acct. I assume she may be using it for business purposes or something. I am totally livid about this. I can't gain access to info to see exactly what she is using it for.

I lost my card. I called and reported it and then somebody got ahold of it and they used it. They did $75.10 in transactions and I disputed it. They sent me an email saying they refunded all my money back to my account the day I disputed. If they told me I could have my suspension lifted cuz I voluntarily allowed them to put it on there just to protect my account. Now they're making me do everything but give them a kidney, leg, arm, a viable blood. I don't know what they want from me but they will not unsuspend my account like I was told and they're not giving me my money. They're holding it hostage. So I've been robbed twice. One by whoever found my card then the second one by Venmo. They give you conflicting stories. You can never get a direct answer and now I have to reading these reviews I've come to realize that I'm not going to get my money but I guess that's their way of making their money. They steal from all the customers.

I have never in my life dealt with this kind of customer service. They cannot do a simple task such as retrieve documents they request from me. It has and still has taken over a week and a half just to retrieve a simple statement from my bank. Why do they need that anyway! I had to upload it for the 3rd time to them today. Honestly, I am taking all my cash off that card and never going back, ever, ever again. I want to add that I am a reasonable person, but when I cannot access my own money for this long, I start losing all reason. Here's tip for all of you future customers, go to Chime. I've been with them for 10 yrs now. Not one problem, No fees, ever! I never had my account frozen with Chime, and Venmo can't even give me a reason why they froze mine! If they don't post this, it will be on my FaceBook Acct. I have 5000 friends on there!

When I first got Venmo it was a good cash service app but now it is terrible. One, if you transfer money from Cash App you have to wait 30 minutes for the money to show up in your account. Two, transfers between you and your Venmo friend can get declined just because and when you go to make purchases the payment won't go through even though there is money in your account. Venmo is not recommended at all.

On 2-19 was issued a payment from a customer for $150 for a deposit on Venmo. The customer stated couple hours later they wanted the money back so we issued a refund and included transaction # for previous transaction. The customer issued a charge back on 3-19 thru Bank of America for the $150. So Venmo took out the $150 from my account on 4-4-24. I contacted the customer to see why the chargeback was issued and they said it was in error and would contact the bank to cancel dispute. I gave all evidence to Venmo and they sent a dispute to Bank of America.

Do not use Venmo, they are the thieves. They suspended my account when I told them I would give a bad review because after a month of trying I was not able to add money to my account. Everything I did was right, I contacted them more times than I can count, they kept telling me the problem was in their system and they couldn't change it. Now that my account is frozen, what money I had in it is stuck there.

Never again will I use Venmo. It’s a scam to hold your funds for the smallest things. As a small business owner I highly do not recommend 0/10. Please be cautious when using this app. It took me 40 days to get my funds. Losers!!

Customer service is horrible with this company. First they try to follow you through their AI chat. Of course nothing matches what you're looking for. Then you have to search high and low to find a number to call. But once again no real help. The best you can do is leave a message and hope someone gets back to you. All this to close my account.

This app is claiming to make it easier to add small amounts and transfer between accounts. That’s simply not true. I’m thankful I haven’t lost any great amount, I’ve opened the account today and once I saw how difficult it was simply to add funds I checked the reviews! I’ll be closing my account.

Do not download this app! I was sent $725 for a product and Venmo stated that I needed a business account and to have my customer send me another $150 to which they wanted me to refund the customer so I could get my business account set up. After I did this they again requested that the customer send another $150 and that I would refund it back to them and that after this was done, funds would be “Immediately” Deposited into my account. It was not! They came back to me and stated that I needed to refund my customer the original $725 and then they would deposit $1025 into my account.. If I’m sending $1025 to my customer to send to me, how is the customer paying for the product? And they have threatened to turn me into the authorities! When I have only done what they have told me to do!

The Venmo help desk helped me out a lot. Although it was a bit of a lengthy process and could only be carried out over email, once it started to get going, the Venmo help desk employees were very quick to respond. I had an issue with duplicate accounts both being frozen. Shout out to Damian B, Edmond V, Sam K, Mohammad **, Ann M, and anyone else in the background who helped me resolve this issue.

DO NOT USE THIS APP!! I got an email saying my account had been hacked, and they needed to make sure for documentation that I needed to send in a selfie and driver's licenses which I did. They said it could take up to 3-5 business days after not hearing from them, I had to email customer service and they said “your account has been deactivated.” And I asked why? “They kept saying they couldn’t provide more information” and email with more details will be provided will be sent to me. I told them I didn’t do anything wrong, I got the email saying it was hacked! I told them that I had money on my Venmo account and they said they are going to keep for 150 days for prevention! Everyone I have talked to is not giving me an actual answer!! This is absolutely ridiculous! I’m only giving them one star because I can’t give them zero!

Worst cash service app I have ever used, someone made a payment to me for $400 and Venmo put the money on hold for 21 days. This is completely unacceptable and the worst part if you call their toll free number you can't talk to no one about any issues you have with your account. By the way this is how their system work. They basically can put any payment on hold for 21 days then their computer system releases it, Worst app by far. I will only be using Cash App, Zelle, and PayPal. Also same thing happened to my girlfriend when she opened her account with Venmo so I know for a fact this how this system is, and it's horrible. Stay away. Definitely not worth the headache.

I used my Venmo debit card to withdraw cash. Kept saying I was not allowed to use that machine, I then went to 4 different ATMs before calling venmo. Was then told my card works, went back to atm, did same thing, two more machines did not work. Called back, was told I was lying, I did not, try it, card works. Went back to atm and it would not give me the cash but came out of my account. I have been on phone with venmo daily and noboby will help at all. Bank keeps asking them for a dispute but they refuse to send it so I can get my money. I have been without money for a week now and they will do nothing about it. I can't even talk to a manager, it's not allowed. Never ever ever use venmo.

Do NOT use this app! They will suspend your account for no reason and whatever money is in your account you can't get out. They keep asking for my personal banking STATEMENTS which seems like a scam to me. Stay away, really wish I read reviews before I used them.

A relative wanted to send me payment for something, using Venmo, so, I thought I would create a Venmo account. I’ve spent over two hours trying to create an account and keep getting “Something went wrong. Try again.” I have looked closely at all requirements for user names and passwords, followed many posted and youtube and FAQS suggestions about what to do when you get this message to no avail. (There are many posts about this so it must be common.) As a last resort I called their help number and listened to option 1-8 but I don’t fit any of those categories, so the unhelpful ‘help’ message suggests I go to their FAQs page. Full circle. What it tells me is that customer service is a joke, so no thank you, Venmo. If it is this bad at the sign up, I can only imagine what happens when a customer has a real problem and only a bot to talk to.

I downloaded videos so I could receive payments from one of my associates and the first time I downloaded the app they wouldn't allow me to because my phone number had been used. The second time I downloaded the app I used the phone number that was not been used before and was able to get into the app. I received four payments. Three of which I was able to withdraw the money. One of which I was not. Oh but let me go back to 2 weeks prior to that. I had a friend of mine download the app and use Venmo for the first time. We used it and she never has received the money that was sent to her so this app is a fraud. They charge people charges that are ridiculous while they're holding their money. It's called a purchase protection plan and they can hold your money for up to 21 days.

Don’t ever use this as a crypto wallet! They hit you over the head with the most insane fees, freeze your account without notice, customer service is a joke, and provide no transparency regarding holds. I’ve lost hundreds on their shady tactics. Closing my profile as soon as they release my funds.

Horrible customer service!! You have to open a claim with your own bank for Venmo to reverse any fraudulent charges. Scam site for sure!!! They don’t care and will just hang up on you. They have zero accountability for their fraud app!

I have never experienced Customer Service like this before! Never got a straight answer as to why they couldn't link my Bank acct to Venmo. Every person I talked to gave me a different answer. Blamed the system a lot... If the system is the problem do you not have an IT dept.? Went on for 3 days till finally gave up. Never got a follow up call or reason why this happened. Got several emails asking for my opinion but never an answer. This company is the worst!!! No star for this place. I will never recommend this company to anyone ever!

I got scammed for 1100.00 and they stole my computer. Venmo was worthless. God sees all and is more ruthless than any human can be, here or in Heaven. That is why he had one son - full of kindness, which a scammer and Venmo are not.

Venmo was charged twice to my account for only one transaction, I was contact Venmo thru email and called, then they temporarily credit the faulty charge to my bank, just for couple days then they took it back. I finally had to contact my bank to file the dispute. Then Venmo locked my account until now. What kind of business like this. I would never recommend Venmo to anyone. Thanks!

I tried to pay my friend $300 but since I don’t have an ssn, I haven’t verify my account. So the money we're sending through our family bank account and my Venmo balance didn’t change. So I thought the transaction was not complete because I didn’t know that the money were sent through the bank account. I asked my friend if she got the money because I couldn’t she my Venmo balance change and she answered “No, try again”. And after that, she consulted me to close my account and that she would do the same and I paid her cash.

Please believe the vast majority of reviewers here who also feel as I do - DO NOT USE VENMO AT ALL!!!! My experience with Venmo has also been THE VERY WORST OF ANY COMPANY I HAVE EVER DEALT WITH. I contacted the company twice via email to say that a person I have never heard of is using my email for an account, and that I do not authorize my email to be used for any Venmo account. Each time I received a reply steering me to general help topics! When you dial Venmo's phone number, it steers you to help topics and my experience was that after staying on the phone for several calls for about 10 minutes each and navigating to different prompts, NO LIVE PERSON EVER ANSWERED THE PHONE, AND THERE IS NO PROMPT TO SPEAK TO A LIVE REPRESENTATIVE.

I have a small business and a majority of our income is received through Venmo. I transferred a total of $1350 to our bank account and it didn’t arrive when expected. I called Venmo and was assured it would be there within 24 hours. Three LONG worthless phone calls and 72 hours later—$1350 is still missing and NO one can tell me where it is or when it will arrive. They can only file a “complaint” and “escalate” it which may take ANOTHER 7-10 days to receive. This service is NOT reliable for small businesses and no one is in a hurry to help you out. I don’t have time to run a business and be on the phone 60+ minutes a day trying to get Venmo to give me MY money. Looking for other options today!

After a few calls and email exchanges, Venmo was able to work things out for me. Still waiting for all the funds to land where they should, but my account is unlocked and reinstated and everything seems to be back to usual.

Don't use VENMO. I was paid by a client for 850 dollars. They have held my money for going on 7 days and have every excuse not to fix it when I call. I've called about 100 times. I've sent all necessary documents. This is insane. The worst, worst, worst customer service I ever experienced in my life. They are legally trying to rob me. Don't use venmo.

I would put a negative if I could! This is the worst company ever created! I deleted my account. The customer service can't help, and you can't even send funds! Complete waste of time! I will never reopen this account and I do not recommend it to anyone ever!! Use any other platform to send money over Venmo! Don't even bother calling for help. They are clueless to their own product and literally will direct you to use a different platform instead. Unbelievable.

Application is very flawed. It "declines" executing payments continually even though there are plenty of funds in the account. I haven't been able to contact Anyone to help me using on line or calling. It is NOT human error either. Many people have the same complaint and they offer NO resolution other than "try again later" which runs into days at a time.

I've been using Venmo for many years for personal use as well as for business. I have both a personal and a business account and have had no problem receiving money for my business nor sending/receiving money with friends. Until now, I started doing some day trading peer to peer. Unfortunately, a couple of the people I traded with either are trying to scam me by sending money to my personal account but listing is as for a service, then disputing it, OR they used a third party without permission and those folks disputed the charges. I immediately told venmo to send ALL of the money back since I don't want to hurt anyone, I am fair and reasonable and I am certainly not a thief or dishonest.

One of my older sons sent me money for a property we have invested in. I sent the money to my other son to use it on the project and Venmo froze it and kept it. We have no clue what is happening and they are rude when we called. We missed a deadline now with the project. Sad and scary. Do not send money you need or do anything with important money on Venmo. Do not say you were not warned.

I applied for a credit card since they sent me a link of the $200 cash back after spending $1000 in 6 months.. I used it right away. Worth $3000. In a span of a month a paid most of my balance and just waiting for the cash back to pay for the remaining. Only to find out that the promo link sent to me this 2024, that cash back is applicable if you apply before March 2022.. On top of that after a month of purchase if you don't pay it off you get charged of a 9% interest. Re: Customer service. 1st call.. hang up on me. 2nd call got transferred 2x and got disconnected again.. Venmo is not worth it for Credit Card. They send False Advertisement.

If you are using Venmo to make a payment (other than people you know, I mean people you personally know), stay away from 'venmo'. If seller asks to use venmo, understand it is a scammer. So, RUN AWAY! Customer service is mostly auto generated! Sometimes there is an agent involved, and if you reply to your response, you get cut and paste reply. You call the 1(855) number, you can't reach a live person and CS is via email and email, each time you get a canned message. Better stay AWAY from venmo. I do not know how much more I could emphasize on this, simply STAY AWAY!