Venmo Reviews

I had someone reach out to pay by Venmo which the transaction was stalled so I contacted Venmo on my end and was informed to go through Cash App and bitcoin and all this. Needless to say they removed $410 out of my account. Could not tell me where it went. It was not authorized for them to removed $410 to have $400 transferred to my account. Venmo steals your money. Do not use Venmo.

Spent 3 days trying to send a graduation gift to my nephew. I get locked out every time because they say it is a scam payment. I have wasted way too much time! They actually told me to use PayPal! Great - I should have listened.

This company is not here to protect you or your money. Do not treat them like a regular banking institution or you will be sorry. I was sucker for the receive your pay check early. But once my account went -$1.92 they froze my account for 7 days. You know most think, "Hmmm simple payment simple fix." Yea I paid it right off and these goofies kept my account locked. Guess who didn't receive their pay. NEVER USING THIS APP AGAIN!

I've used Venmo for a few years now with no issue. Yet, when a payment went through before I could update the new expiration date, they froze my account. I followed the steps in their email, waited the 5 days they said was necessary, and chatted with their customer virtual assistant. I finally found their customer service number buried in small print (855-204-4090). After several times listening to their options, none include talking to a real person, I was somehow connected. The lady was friendly but had no control to fix anything. She simply said I had to wait longer. This is terrible customer service. For dealing as a bank more should be done to assist people with their own money.

Poor company. Closing my account when I was figuring out what the issue was. They don't get my service anymore.

No one can help you at all, no live representative and the prompt are useless. This app or bank should be banned.

I’ve always used Venmo the straightforward way, i.e., paying people directly who also had Venmo accounts. Recently, I decided to get a Venmo Debit Card. Venmo sent me a message promising that if I had a direct deposit go into my Venmo account, I’d get access to those funds 2-days early. I did exactly that. Now, despite having several thousand dollars sitting in my Venmo balance, they are outright refusing to let my debit card charges go through. I’ve had six separate transactions denied.

Worst customer service I have ever experienced. Took me 4 times of chatting in for 45 min each time to finally get a phone number to call. Called that number three times before I got a person. Sat on hold for 50 min. Got through to someone who told me he couldn’t help me. My daughter tried to set up an account under mine, and they locked us both out and won’t let us access our money or send payments.

Customer service didn’t help me after my wallet was lost and then transactions kept popping up in different states even. And they wouldn’t refund me at all.

They have awful customer service. If any thing goes wrong with a transaction they will not help in any way. They will tell you to contact the person you sent the money to, or received the money from, which isn't always a possibility. They have no care for the customers themselves, only what they can make off of them. Once I started using CashApp a few years ago, I almost never use Venmo. CashApp is the much better platform all around.

I’ve used Venmo for personal payments for years. 1 month ago I sent some money out and I’ve been locked out. I’ve tried calling customer service but they have been no help!! I’m so frustrated!

App is garbage, allows me to send money to some people, not all, it’ll let me send money to one person one week and next week I can’t. Can’t add all my cards also. Going to stay on Cash App.

Venmo froze my account when I tried to transfer funds, leaving me stranded on side of road with nothing but my Venmo card. They refused to help me solve the issue, leaving me stranded. I pleaded them to fix the problem and said 5-7 business days, they would release the funds that were frozen. I'll just sit here and wait. Thanks, Venmo. I won't be using it anymore. Don't trust Venmo.

Terrible that they don’t fix something you want to dispute due to a scam. It’s a ridiculous app made for no reason when it’s better ways to send money. I was scammed and when I requested back the person denied it so sent them the person denying it and they still won’t resolve not to mention, they suspended my account after for no reason.

I used Venmo when I was starting out crocheting. I made a few things here and there for friends and they paid me for the material cost. After a while, I realized I could actually sell these, so I tried to open a business account and they flagged it and suspended me. They didn't give a reason but after a few hours on Google, I think it's because they think I was doing full blown sales for profit. I did have not have my friends check "for goods and services" because they were not paying me for goods and services, just materials. I was doing the work for free. If you are just a regular person with a hobby thinking about starting a business account with them, I'd think again and go somewhere else.

Sent my son money. They said he needed to upgrade to commercial account which he did. Then they froze the assets for 21 days. Other issues as well. Do not recommend.

Thanks, Venmo, for freezing my account, and then, upon unfreezing, I have to wait 7 days for emergency money that I should have gotten instantly. Your supposed risk assessments of transactions are bogus. Because of this, I will have no food for 4 days. I won't be able to get to work for 2 days, thus losing more money. You guys are a junk company. Not even the phone rep could even help. What is the point of using this app to get money in an emergency. It defeats the purpose of your existence. You all should be ashamed of yourselves.

My experience with Venmo has been extremely frustrating. What should be a quick and convenient way to send and receive money often turns into a stressful process. One of the biggest problems is random payment declines and account limitations. Transactions sometimes fail without a clear reason, even when everything is set up correctly. On a few occasions, my account was flagged for “security reasons,” and I was temporarily unable to access or transfer my funds. For an app that people rely on for daily payments, this is a major issue.

This is the worst run of any apps I have ever used. After two months of trying to send money to friends and contacts, over a dozen calls to the help line the only advice I ever got was 'wait awhile and try again'. Keep in mind the issue had been going on for over 2 months, no amount of waiting impacted anything. No one in the dozen calls to the help line was of any use at all. They created 6 IT service tickets and not one was ever actioned on or followed-up on. I wouldn't recommend using Venmo to anyone I know.

After years and years of transaction, this one is a new one... I attempted to make a transaction today and it was declined. So, I called my bank to ensure everything was in order, and it is. I went back to Venmo and tried a different payment account, and then even a different amount with no success. Chat help was of no use, so I was able to track down the number to their outsourced customer service. They Have frozen my account because the my innocuous transaction triggered a security flag and that the system is working through it.

I would NEVER have my bank account attached to my Venmo. Had fraud, told them as soon as the charge hit. Venmo told me they could not stop the pending fraud. I had to wait until it processed. They DEBITED MY BANK ACCOUNT FOR THE ENTIRE FRAUD AMOUNT. called AGAIN and disputed. After research, they denied it! I had to send PAYPAL a certified letter to get my money back. Yes, PayPal owned Venmo. Ultimately, they sent me a check for the fraud disputed amount. It was a headache. Venmo does NOT have your back. You can pay me on Venmo, but you will NEVER have access to my bank account again. It took me 3 months to get my money back. PayPal, the parent company did have my back. Run run run. Zelle is so much better. I’m sure the CashApp is better, but have never used it.

Do not use if you have a business. I accepted a $69.00 charge. It charged a fee which is fine. Then put the remainder of the money on a 21+ day hold for $67. It's not even like I'm new to Venmo. I have had a personal profile for 5+ years. Their service has gone so far down the drain that I wouldn't recommend Venmo to anyone, it would be easier and faster to go into a bank, get the money all in pennies and mail it across the country faster than it would take to get your money from Venmo. I tried to leave a review in the app store but it won't let you. If I could leave a 0 star review I would.

Worst excuse for a half ass mobile Bank ever! They have my money in there. I got accidentally locked out of my mobile app with then when I change to a different phone number. First they wanted an ID to verify my identity so I sent it pictures of both sides. They said it expired which it had a week ago so I went and got another one but now they don't want a ID anymore. Now they want to know what card number was it attached to the account which I haven't used any of that in a while. The only reason is because they sent me an email that said if I didn't sign into my account that they would freeze it and send my money to the state controller so I know my username I know my password the email address is still the same. I just changed my phone number and they verified the phone number even but they will not verify me and therefore not even allowed.

Venmo’s dispute system is extremely frustrating and unreliable. I submitted a claim for an item that was clearly not as described — defective, poor quality, and completely different from what was advertised. I provided full evidence: photos, communication attempts with the seller, and proof that the original listing was removed. Their platform also failed during the process — I couldn’t upload documents due to repeated errors and had to go through support to get my evidence attached. The result? My dispute was denied with zero explanation.

I sent a Venmo to Venmo payment. The payment ended in a PayPal account. Why? Why? Neither Venmo or PayPal will help. They keep referring to each other. I give up trying to correct this.

I can't even use it anymore because the verification code to change my password is being sent to an old phone number. And the customer service is horrible, I can't get ahold of anyone to fix the problem. I'd never recommend them to anyone.

It is more than disappointing that Venmo does not take steps to protect its users from fraud and abuse. They are not interested in providing assistance when this happens to an individual.

For 2 weeks, I have been unable to put money into my account via a BofA debit card. When I was finally able to get to a human (it’s hard to do so), I was told there was nothing they could do because, supposedly, it was in tech support’s hands. When I asked, I was told there was no way I could speak to a tech support person. I was told that I could only put money into my Venmo account via my bank account, but that takes 3-5 business days. I’ve spoken to numerous people there and get the same hyperbole each time. I just need to wait it out. This is NOT the way to do business!

Venmo locked my account once a settlement was sent. Now I can't access funds. I verified myself, and they still won't reinstate my account. I'm going to sue Venmo, hell no, I wouldn't recommend no one to Venmo, if anything, sue their ass.

My experience with Venmo has been a mix of convenience and frustration. On one hand, the app is very easy to use, and sending or receiving money is generally quick and straightforward. The interface is clean, and I like how simple it is to split payments with friends or track transactions. However, there are a few issues that hold it back from being a truly great service. The biggest problem I faced was with account limitations and verification. At one point, my account was flagged, and I had to go through a lengthy process of submitting documents. The lack of clear communication during this time was frustrating, and it took longer than expected to resolve.