Venmo Reviews

I only tried to send over $2000. My checking account shows that it’s over there and Venmo shows that it’s there. So I went on the chat to see if I could get it released so I could use it to pay my bills and my son is homeless in Massachusetts and he needed food.

I have never had a worse customer service experience. The poor individuals who answer your call after one hour of going through meaningless menus and selecting options that do not even apply to your issue are amazingly apologetic, which means, they also know that Venmo's customer service is HORRIBLE. PayPal, here I come.

Venmo is dishonest. I had a refund from a merchant. The merchant provided documentation proving that they had sent the refund back to my venmo account. Venmo denied receiving the funds and refuses to credit my account. They are liars and cheaters. DO NOT USE VENMO!!

What a horrible company. My account was hacked so I was advised to close it and open a new one. However, I have never been able to open a new one. I keep getting messages regarding the closed account. But the worst thing about Venmo is that they set up their customer service department so that they would never have to speak to anyone! They just have useless automated voice prompts that direct one to their FAQ pages. So arrogant!

Terrible. You can't speak to anyone and they make you jump through time consuming hoops to close a business profile. If a mistake is made they won't make good on it claiming tax law. Note: Any business can give a customer money, the tax statement is just dishonest. Can't wait for the competition to catch up and move from this trashy platform.

Awful!!! I made a transfer from my bank to Venmo on June 8 for over $500 and it said it would be complete by June 12th into my account. June 12th comes around and still not in my account so I contact them multiple times. Each time they said rest assured it would be in my account by the end of the day. Mind you I'm on vacation in Mexico now without my money. I call today, June 13th. They tell me oh well it won't be available until the end of the day on June 15th because that's the 5th business day. Sorry for the inconvenience. I said I was told over and over it would be in my account and the end of the business day on June 12th and that's what it says on your app. "I understand your concern" is all she kept saying. DO NOT DO BANK TRANSFERS!

Going on day 8 of a bank transfer into the app. Support said the day in Venmo is an estimate, it will be the day after estimated date. Reach out day after estimated date, Venmo support says now it shows tomorrow by 11:59pm.. That time comes and passes, bank transfer is still not in my account. It took 1 day for the funds to leave my bank account yet going on the better part of 2 weeks before it actually releases into my account. Online support is a joke, they kick the can until the weekend. Weekend support is automated but it’s very kind to remind you that Venmo cannot expedite a funds transfer. Smh, sad. Sad. Sad. Garbage app.

I have been attempting to resolve a payment issue with Venmo for over two years with no resolution. I accidentally sent multiple payments totaling to my brother's secondary Venmo account, which he no longer has access to. When he attempts to log in, the system indicates the account no longer exists. My brother and I have both contacted Venmo on multiple occasions via phone and chat. Each time, we are told the same thing: he needs access to the account to authorize the reversal. When we explain that the account no longer exists in their system, we are given no alternative solution — just notes left on the account and instructions to call back.

Been using for several years with no issue. A week ago, my wife was stranded with a flat tire and wanted to tip the roadside service guy. Got a "transaction cannot be completed at this time, try again later" message. That, and, "Something went wrong and we couldn't complete this payment" are now the only messages I get when trying to make a payment. Called customer "service", the nice lady in India was really good at apologizing but was really unable to resolve the issue. Was able to make one transaction after waiting several hours per her recommendation but am now back to the same two error messages. Just getting to a human was extremely frustrating; the fact that human could do nothing was even worse. Looking for alternatives.

Venmo was great before I lost my phone. Now cannot log in from any source including new phone--all require text code being sent to old phone. Can't get past chat & phone bots to talk to a real person. Futile efforts are not for me.

Venmo is great when it works. They want to function like a bank. They have the ability to freeze your account and provide no explanation or timeline for resolution. They need to be regulated by the FEC. In the last two years this is the second time my account has been frozen with no explanation or timeline for resolution. Currently my account has been closed for one month and it holds $1200 that my Renter just paid me. I have complied with their request for a copy of my passport and a picture of me holding my passport. I had done this two times. It has been one month and still no resolution or communication from Venmo. You can’t get past the front line it’s impossible. They have absolutely no help.

Venmo works fine for basic payments, but my experience changed when I needed help resolving an issue. What should have been a simple matter turned into a lengthy and frustrating process. Finding accurate information was difficult, and getting a clear answer from customer support proved even harder. I expected a payment platform to provide reliable assistance when problems occur, but I felt left on my own trying to figure things out. The lack of communication and follow-up was disappointing, especially considering that real money is involved. The app may be convenient when everything goes smoothly, but based on my experience, the support and issue-resolution process need significant improvement.

Venmo is a scam when it comes to crypto. I'd buy crypto from them but they don't let you have what you buy, they've told me they're working on their systems every time, but don't buy crypto from them. They don't let you send it to your own wallet until it's be beneficial to them. I've lost over 30 dollars in last 2 days because they won't let me have what's mine and what I paid for I bought crypto from them to send to my wallet to convert because their choices in crypto suck and they just screw people.

Filed a dispute. Was told within 7 days I’d have a provisional credit when pending transactions posted. Now they refuse to credit it, only bank I know that refuses to help and uses max time frame to handle situations. I asked to cancel the dispute so I can close my account and take the lose cause being associated with a bank that can’t even uphold what they say is not worth it. Over 2k lost beware of Venmo stick with actual banks!

I'm a senior citizen and I decided to try putting my government money into my account and within 2 minutes they froze without reason for 5 days while the experts get it sorted. Although they it's nothing major. Isn't this what. Scam looks like.. taking advantage of a 70 year old..I talked to support and they basically said too bad. I'm just hoping to get my money out. I seem to have no rights

Trying to log in. Can't because they have an old phone number on file. Gave them my correct email address to send a code. It didn't go through. Sent a different email. Also didn't go through. Sent them my ID through their link to verify who I am. Not good enough, I guess. I have all my bank account information and routing info, but that won't do either. I have $310 locked up in this Venmo account that I cannot access now. Venmo are thieves, they have stolen my money!

Initiated a transfer on May 30th, 2026. For 25.00 I could have received instant transfer. Since it was a peer to peer transaction, I opted instead for the 1-3 business days, making 6/3/2026 the date $$ would be in my business account. Checked my account on 6/3 and no transfer of $1,400.00! Finally got a hold of a human being 1 hour later. Agent told me it could take 3 to 5 days, an obvious lie, as I had a record of the 1 to 3 day statement. Agent backtracked and said it would be in my account today; doubt it! I brought up the fact that Venmo holds other people's to make $$, just like their parent company Pay Pal which sucks just a little more than Venmo. I would recommend Venmo users switch to Zelle, which has none of the hassles associated with PAY PAL/VENMO!

I am very disappointed with how this issue has been handled. This transaction has been declined for an extended period, and despite multiple attempts to resolve the issue, I have not received a clear explanation or a meaningful solution. I have contacted Venmo support several times, including speaking with Andres and other representatives. Just today, someone hung up on me.

Wow how evil of an app lets me buy bitcoin. Do facial scans and I.D. scans for verification to send to my other crypto wallet and as soon as I hit the send button it's not available in my region. So I sell the bitcoin as it's useless and I'm supposed to wait 7 days now when they take your money instantly. You can't talk to a real person. Only a chat bot and I spent $25 dollars off my card to get 20 back and never received the money! Every other wallet gives you the money quickly. Not Venmo! Thanks for screwing me over. I will never recommend this app to anyone or use it ever again. It's a rubbish money trap!

I have used Venmo for several years to make payment transfers. No more! They froze my account stating my bank info was incorrect, but I have used the same bank over 2 years. I called, hard to reach customer service! and they said maybe my bank changed their routing number! WTH? It is 10 days later, three phone calls to Venmo, still not resolved. It became obvious the customer service is NOT in the US. Account is still frozen, I can't access it even to close it.

I paid a a few hundred dollars into my Venmo Visa account and then got three different statements from live people as to why my money was not credited to my account. This is over 15 days of being told my payment was “on hold”. I took the money out of my saving account where it could be earning interest versus lost in the Venmo rabbit warren.

If you are thinking of getting a Venmo debit card, don’t. Worst banking and customer care I’ve ever dealt with. They have been “investigating” a dispute of a refund I requested because of being sent a broken item. The vendor directly contacted me and told me to tell them to refund me for the charge. I can’t get anyone but customer care on the phone who keeps telling me the same BS generic response to be patient and wait until it concludes. That told me 50 days it would be concluded, I’m not on 2 months and still no response or idea as far as why it is still under investigation. This place plays with people’s hard earned money. Don’t bother ever using them.

I recently tried to use Venmo. Set up everything and paid a test small amount to test. After awhile it finally went through. 2 days later wanted to pay the rest. Same person, same debit card. 5 days later still trying to send another. MULTIPLE attempts to reach help. Chat, etc. NADA. Finally after 5 phone call attempts a ** gentleman answered and his genius advice was to stop trying and wait awhile. I told him I have waited now a day at a time and tried 6 -8 times in the past 5 days. How many more days must I wait, His response?? Wait awhile longer. Sometimes it is blocked so just wait awhile longer. SERIOUSLY!!! VENMO support is non existent. Hope they go out of business soon or get replaced by something that actually works and have customer service. THey have a BETA chat bot that is like a 3rd grader. SAD.

I had someone reach out to pay by Venmo which the transaction was stalled so I contacted Venmo on my end and was informed to go through Cash App and bitcoin and all this. Needless to say they removed $410 out of my account. Could not tell me where it went. It was not authorized for them to removed $410 to have $400 transferred to my account. Venmo steals your money. Do not use Venmo.

Spent 3 days trying to send a graduation gift to my nephew. I get locked out every time because they say it is a scam payment. I have wasted way too much time! They actually told me to use PayPal! Great - I should have listened.

This company is not here to protect you or your money. Do not treat them like a regular banking institution or you will be sorry. I was sucker for the receive your pay check early. But once my account went -$1.92 they froze my account for 7 days. You know most think, "Hmmm simple payment simple fix." Yea I paid it right off and these goofies kept my account locked. Guess who didn't receive their pay. NEVER USING THIS APP AGAIN!

I've used Venmo for a few years now with no issue. Yet, when a payment went through before I could update the new expiration date, they froze my account. I followed the steps in their email, waited the 5 days they said was necessary, and chatted with their customer virtual assistant. I finally found their customer service number buried in small print (855-204-4090). After several times listening to their options, none include talking to a real person, I was somehow connected. The lady was friendly but had no control to fix anything. She simply said I had to wait longer. This is terrible customer service. For dealing as a bank more should be done to assist people with their own money.

Poor company. Closing my account when I was figuring out what the issue was. They don't get my service anymore.

No one can help you at all, no live representative and the prompt are useless. This app or bank should be banned.

I’ve always used Venmo the straightforward way, i.e., paying people directly who also had Venmo accounts. Recently, I decided to get a Venmo Debit Card. Venmo sent me a message promising that if I had a direct deposit go into my Venmo account, I’d get access to those funds 2-days early. I did exactly that. Now, despite having several thousand dollars sitting in my Venmo balance, they are outright refusing to let my debit card charges go through. I’ve had six separate transactions denied.