Venmo Reviews

Request/incident #**... Used Venmo incident free for over a year. Then traveled overseas and couldn't link my bank to transfer funds. Supposedly someone else linked that account (which I applaud and find amazing). However this rogue never withdraws money... Hmmmm. I'm a simple guy. I have 1 bank account and 1 Venmo. If someone hacked me, why aren't they stealing money? Also in order to prove it's my account I need to show valid ID. I take a photo of my Untied States passport (as I'm traveling for months overseas). And the response I get is that it doesn't show my name. WTF. STAY AWAY. The company has major issues and isn't invested in solving customer issues if they arise.

Refusing to return my funds held in reserve and has harassed me for SEVEN DAYS. Steer clear of this organization. In spite of my compliance with their disrespectful demands through almost 15 e-mails they will NOT return my money. I am now contacting State Authorities.

Venmo recently froze my account, based on the fact that my wife and I share the same account. Their only solution to unfreeze it was to ask me to provide a copy of my driver's license and bank information electronically. As a CEO of a major company, which deals often with fraud and identity theft, this was not an acceptable solution. I asked that the money be returned to the sender, which they refused. So, basically, unless I put my personal identity at risk, they will keep the money indefinitely. What kind of scam is this? Fortunately, for me, it’s a very small sum, but I will not use Venmo ever again.

I can’t make the money transaction because my phone number is not verified, He doesn’t let me Register my phone number. He says a code and he doesn’t send it, help me please, thanks. It’s my first time using it.

Myself and my husband have Venmo accounts. When I was trying to add bank account for receiving payments, it was throwing an error (instead of showing exact error, it says "your bank account doesn't support this"), which is wrong. When I contacted customer service, I got to know that if we have joint account, then we can add only to one venmo account and other cannot Instead other one should add debit card, for which they are charging 1% fee. This is absolute non sense and one way to loot money from customers. They asked me if I dont have another bank account, then I need to incur fee. Please be careful in using Venmo when you are in this scenario.

I have never been so frustrated in my life trying to use an app. I have money on my account and cannot get it. They keep saying problem with the payment. I can't even access it with an ATM. I can't add my bank account either. I have noticed I'm not the only one who has this problem. I would not recommend this app...I have no idea why they have a customer service. They were just very rude and were no help whatsoever. They claim they have no answers.

Venmo is "crap-tastic"! Issues:

I accidentally paid the wrong person the money that I was originally going to send to someone. I called Venmo and I asked them if they could reverse the transaction. Venmo then told me that I would have to reach out to the recipient when I have 0 idea who they are other than their Venmo account name. Venmo then said that they don’t provide mediation services and that they would need the recipient to reach out to them in order to file the refund. There’s a 0% chance someone that has no idea who I am is going to refund me my money that I just accidentally sent them. They will use it in their guilty pleasure and Venmo will watch with both their eyes.

Do NOT WASTE YOUR TIME - If I could give them 0 or negative stars I would - At first it worked. Now it has my money in limbo and Plaid or whatever 3rd party Venmo works with will not support MULTIPLE banks including PNC BANK. Venmo has virtually NO Customer service and the illusion that they have someone or some kind of dept handling it (It's not open Sunday) WTF (YOU GET WHAT YOU PAY FOR). PNC Bank Points to Venmo and says they have your money and they can't help. Venmo now wants me to pay to get my money out.

I will never use them again. They are holding my money hostage. And it's my rent money. Now I'm completely screwed??? I cannot withdraw my money or purchase anything. I cannot even send it anywhere so I can get it. They are scam artists and they are not giving me my own money. Beware if you use them but I would strongly recommend that you do not use their services.

I, like most people at USA, eventually ended my collaboration with Venmo & PayPal. Unfounded Fee, huge account problems, inability to transfer and terrible service. Personally, I believe that Zelle is the safest for your money, as it is a direct program that is built into your bank 's personal account. I very much hope that soon PayPal and Venmo will ruin and in America will live much safer. ;)

Worst experience ever!!! I was scammed on 11/10@ 6:55pm. I purchased something from a “verified Venmo Account Holder”. I read their “do’s and dont’s” and was informed not to worry since it’s owned by Paypal (which I have never had an issue within 10 years). I went ahead and sent a $50.25 to this person. 3 hours later I find out he is trying to sell the same merchandise to my son, that also inquired”. I immediately sent an email to Venmo with the user name, picture, entire conversation history (along with my son's conversation). I called today, and was told they were sorry and would escalate the issue. An hour later I received and email from Venmo that said basically “tough luck, you lost your money and there’s nothing you can do about it." Mind you, the amount has not even cleared my bank yet due to the holiday.

Someone accessed my account and debit card without my knowledge till a couple days later and sent a person 6 $100 transactions. Now I cannot get that money back which was for bills. I would not recommend nobody to use Venmo.

Venmo has stopped working for me yesterday and when I call customer service all they can tell me that they have no idea what has happened and can't direct me to anyone who can. I've tried email as well but haven't received a response either.

A woman created a Facebook Marketplace Store and was selling nonexistent merchandise to users and sending us all Venmo requests for money. A few weeks after she received the payment, she cut off all communication and never sent the goods. I can confirm she did this to at least 6-8 other women on venmo. Apparently Venmo does not offer Buyer Protection (which I never knew) and will not refund me my money. I'm extremely disappointed in Venmo's lack of concern, care or recourse.

A person that owes me money elected to pay me by using his Venmo account. So I became a customer. Recently I retired and I travel a lots. I gave up my US mobile phone. Now I can no longer access my Venmo account and the company so far has not offered a way on how I can access my 2000 dollars in my account - short of returning to the US and getting a US mobile number. My interaction with Venmo covers 3 weeks without a satisfactory solution. Can’t wait to get my money out and never deal with them again.

Someone sent me some money which I deposited into one of my bank accounts. For whatever reason, the money was sent to the wrong bank account. I contacted support and they told me that there is only a window of a couple minutes where they can cancel transactions and that since the payment was sent to the bank there was nothing they could do to get it back.

Had an issue using the Venmo card, which incurred fees from my bank. Reached out to customer service, and didn't hear back till the day after. They offered a reimbursement on 1 of the fees (there were 3 in total). They required me to send a copy of my bank statement, including the full bank account number. I felt really uncomfortable doing this. I've had to follow up on emails after full weeks of no response. Seems like their strategy is to ignore until my problem disappears.

Requested an instant transfer to my bank account. It didn’t go through. Contacted VENMO via chat. Agent kept insisting I had tried to transfer money to a credit card. I had to tell her three times it was a bank account. Then she said they had to review the transfer. I told her I read their policy on reviews and none of them applied. Then she said I requested a standard transfer. I didn’t. I requested an instant transfer. I will be surprised if I get my money anytime soon.

VENMO doesn't insure their transactions/funds. Identity Theft allowed thief to go through VENMO withdrawing funds that were fraudulently deposited. VENMO is not insuring customer or giving trans. info.

I attempted to pay another account holder $200 but apparently they had "system" problems and the transaction did not complete. So the payee did not receive the money but the request to withdraw from my bank account went through. But now they can't tell me where the $200 went. Customer service tells me it could be up to 5 or 6 days before someone even contacts me about what they find out in their investigation into it. That is totally unacceptable.

I tried the Venmo app to allow me to easily send money to and receive money from my son and send money to my granddaughter. That is all I ever used it for and it has NEVER been used for any other purpose. I received an email from Venmo stating they were closing my account because it had risky transactions and violated their policies. Obviously I was curious as to how I could have possibly violated their policy when my only transactions were between me and my son and between me and my granddaughter~~ nothing at all business related. They refused to answer my question stating it was at their own discretion. Not having the app is no big deal for me but having someone accuse me of something and not provide details or allow me to defend myself, really is insulting!

I sent $490 to another person but she had no way to transfer the funds to her bank account so she return the funds and I wasn’t ahead and try to deposit it into my bank account and behold they suspended my account and then told me my funds are hold for 180 days and they can’t do anything about it. I told him to return the funds to its funding source but nope. They can’t do that neither because of risk. So they are holding my funds for 180 days now.

My wife and I both created an account on Venmo hoping to use our joint bank account to deposit our Venmo funds into. After an hour of back and forth with our bank and Venmo support Venmo finally said there is no way to have two user accounts tied to a single bank account. Then he said they have a special program that allows special users to have a joint account but we don’t qualify. Seriously, this is 2019 and they can’t figure out how to utilize joint accounts? So disappointed.

So downloaded Venmo 3 weeks ago, I have made several payments to people via Venmo. For the first time someone paid me and when I tried to transfer money back into my account it said card isn't supported. Yet they use the same bank I do. They go through Bancorp and so does my bank.

I ordered my Venmo card through the customer service department on October 5th. I was told it would be received in 5 to 7 days. The card was mailed from Venmo on October 9th. This is unacceptable for any "financial services" company to delay to this extent mailing a card to retrieve money placed in my account. They mail the card regular USPS with no tracking. A money card should always have a tracking applied for the consumer's peace of mind. Consider the rampant identity theft prevalent in the world today.

I have been attempting to send my daughter money so she can install WiFi and allow us to see our granddaughter on a regular basis via video chat, however my payment keeps getting declined. My bank said nothing was wrong but when I called Venmo support I was told that there was a security issue with my account and they were not at liberty to tell me why or how I could resolve it. I was told to try it again at another time or use another means to send her the money. I then saw many other people having the same problem. It is quite frustrating, and in my opinion not acceptable for a company to handle customer service in this way.

Do not sign up. They are scammers and take your money then freezes your account. I had just opened my account. Had it no longer than a week. My friend sent me 150 for a bill. They froze my account right after him sending me the money. They haven’t reimbursed me yet!

This company's customer service is horrible. They are not helpful at all. They steal your money. "Freeze" your account while holding up your funds. Do not use them at all. They are the worst! No supervisors are ever available, they all work unsupervised! And say that is the best you're going to get! Never heard of any thing like this before, I will be writing to their corporate offices.

This is the worst company ever. Received chat convos saying I have a weekly rolling limit of $4,999. I had been with them over a year. And we had just moved. Decided to use my Venmo credit and buy a bunch of stuff for our new home we needed. Then also paid money I owed on credit card, transferred money to my ex for my son's party. Etc. Long story short, they said my account was temporarily suspended. They needed my ID. Fine. Sent it. Then they wanted my bank statements and I thought that was fishy. I told them such, and they permanently closed my account without any explanation. Said they will not reply or speak to me. And the case is closed.

They claim their system randomly flags and declines transactions and that they can't do anything about it. Plenty of money in the account and they won't let me access it!!! The transfer to another account option was declined too and I got the SAME EXACT EXCUSE!! So they are basically STEALING Money since they are telling me they have no way to release it to me even though my account and card are in good standing?? A Class Action suit needs to be filed! Obviously they are running a very profitable scam!

I used my Venmo card all the time, then one day when I had over $450 in my account, I had a mystery security flag. No one could tell me anything, I mean NOTHING. Couldn’t use my card, couldn’t ask why, couldn’t access my money. A few days later it opened up and then, boom, happened again. No explanation, no reason, just locked out of my debit card. I’m frustrated and upset. Now we wait, for what???

The phone rep and his supervisor were rude and lack the basic empathy or willingness to solve an issue. The worst employees by far. I’d like to think Venmo as a company wouldn’t have this type of culture or else wouldn’t have lasted in the market for this long. The issue I was facing was; I made a payment to an account that did not exist and wasn’t able to cancel it. Venmo call reps made me call the receiver only to waste both our times with no concrete solutions. The receiver was visiting the US and couldn’t finish creating the Venmo account because a failed authentication. However, the money was taken from my account and was showing as transaction complete. The rep as well as his supervisor keep asking for valid US ID for a user who doesn’t even finish creating/ verifying the account.

Horrible Horrible customer service. They say that they are sorry and they are trying to help. They will hold your money and then wonder why you are upset and calling so much. I will NOT BE RECOMMENDING this company to anyone, and that is really sad considering I have been a loyal customer for over 3 years. STAY CLEAR OF VENMO!

I had a friend of mine do some landscaping in my yard and he wanted me to pay half upfront on Venmo. I did not want to but he assured me it was safe, so I set up an account. Let them charge $2200 plus their fee to my credit card. The app told me that the money did not go through but credit card said it did. After a week I wrote the friend a check to get the work started. After approximately 15 phone calls they finally admitted that they had received the money but said they had deposited it in my friend's account. He showed me and them three months' worth of statements, but they refuse to refund money. He has his lawyer involved now. Crazy to have to get lawyers involved in something as simple as this, but then I read all the similar reviews, and wonder if Venmo is not running up accounts so they can file bankruptcy with the money in hand.

They apparently freeze existing accounts for inexplicable reasons. I never had this problem with PayPal, Cash App, or Payoneer. After an extended period they ultimately said that I had failed to submit a government issued ID. The odd part is they never asked for it when I opened the account.

Told my wife not to get this millennial garbage. But she did. Now we can get our money off it. Customer service is a joke. They can't do anything. Won't do anything. So we are just sitting here not able to access hundreds of dollars. Hurricane is right around the corner and they won't do anything. Day after day after day calling, emailing and they won't help at all!!!! Went to go get gas.... Flagged for security reasons. Guess we are just gonna sit here, wait for the hurricane to hit us. What a waste of time and money. I will never let wifey do this again. Better than PayPal my **!!!!

I had to hop on somewhere and write a review about this place, because it's ridiculous. So I got Venmo, and at first it was fine. Didn't use it much, but every once in a while it was useful. Anyway, I got a new phone number, so I went to change it on Venmo's website. First, it wouldn't let me log in because it didn't recognize my computer. A nice safety feature, except I've only ever logged onto Venmo on this computer, so IDK how it wasn't recognized. So, whatever, I move on. It wants me to authenticate myself by inputting a pin that they will send to me, of course, via text. I don't have my old number, so I can't. There's also no other way to get the pin. Not through my bank information, not through my email, nothing. So I'm just like fine, I'll make a new account. Of course then, it won't let me do that, because my bank account is already connected to an account. So what do I do?

This is the most unprofessional rip off I've ever seen. I made a transfer in error trying to transfer to my PayPal using my phone number. It went to my 85 yr old dad who has no account so I lost the $70 I transferred to my own phone number. Total fraud.

Recently sent money to an inactive account that’s linked to my daughter's phone number. She has no way to access the account. Contacted Venmo and they were no help at all. So basically my money is sitting there.

Sent money to a friend, money never got put into her account. I live chat and call customer service, they tell me the funds are in her account, they can’t cancel or return the funds. Horrible customer service, they left in the middle of conversation on the live chat.

I recently accepted a $1,200.00 business payment through Venmo. I had been hesitant to go this route but was assured by the senders that Venmo was the easiest and fastest way to transfer money between two individuals. I should have trusted my instincts on this one, and stuck with something more reliable such as PayPal, CashApp, Zelle, or literally anything else.

This app is useless and poorly made and designed. It’s like they didn't consider how users would use it or obviously hypothetical situations. The least intuitive and functional. Using this app was a time consuming nightmare!!!! Never again.

This "company" is a disgusting. As a third party money service they don’t have to meet the same standards as normal financial institutions. This "thing" has the most useless customer service, and process for filing claims. I cannot speak out more against them. They have no right to be in business. This "company" caused $1,807.00 in fraud on my account. I was called by their actual service number 855-812-4430 on Monday Aug. 19. 2019. At 5:14pm I confirmed with this person at that time that I was not attempting a transaction of $895.00 on the account. After I had confirmed my identity by receiving a texted verification number of ** from the number **. After confirming with this Venmo "person" I thought the matter was done as I was told the transaction would be cancelled. Then on Aug. 20. 2019. I find that not only was $895.00 taken but an additional $912.00 was also taken.

Please read the variety of complaints against Venmo on this site & do what you can to guard your funds - or ideally, never use the service. I tried to set up an account to receive funds. In hour #3 of trying to get the system to connect with my bank, I finally received a notice that they are having an "outage" in about 1/3 of the country. It's clear from the complaints that they are withholding funds from customers, with no adequate customer service to solve problems. Why are they not being investigated?

I would advise anyone who uses Venmo to stop. Worst company to ever try and do business with, with the worst customer service I have ever had to deal with. (Jolene **). Currently they have over 700 bucks of mine and have cost me a lot more in fees. Most incompetent company I have seen in a long time!

Customer service is the worst. I wrote a request weeks ago and got nothing back. I continue to get nothing back. I have hundreds of dollars now on there and can’t access it. They continue to ignore me.

I received a bill for a registration fee for an event I'm attending - it was suggested that we use Venmo as the form of payment. (I wasn't familiar with Venmo). I spent a lot of time trying to set it up on my computer, but they then directed me to download their app. I did so, and followed the prompts until I got to the page that said, "Share your personal contacts and/or your Facebook contacts." I did NOT want to do that, but the way the page is set up, you can't continue until you agree. I tried to set up a live chat to see if I could decline to share my contacts, but there were so many customers ahead of me that I didn't have time to wait - which indicates to me that a lot of users are experiencing problems. So I cancelled the whole thing, decided to pay by another method, and deleted the app.

I was enjoying Venmo until I got a new cell number. Venmo does not have a good system to help people who have changed their cell number. I have spent the last three weeks with their email support trying to resolve this. They pass me around from support person to support person. Twice, they tell me that they've sent me a one-time code in order for me to access my account. I have not received any code. I even checked my spam box. They even asked me for a copy my driver's license, which I sent to them. They didnt get back to me. I had to follow up with then.

This company cannot hold your money period. They have taken my money twice and not given it back or tried to steal it. The staff is unprofessional, not helpful at all. They are a fraud and a scam and do not care about one but themselves. Unprofessional company. I hope they get shut down or close. Will not be returned.

After I reported a fraudulent transaction against my account, Venmo froze my account, told me to change my password and assign a PIN code...which I did; then they asked me to send a copy of my ID to them, which I am pretty sure is illegal (I am still confirming that with my attorney). Not only have I not been able to 1) re-open the account and/or 2) transfer my money that is sitting in this account to my bank account, I am not receiving any correspondence from my "representative assigned to this case". I called today, but was told that they can only communicate about this issue via e-mail, however, if the person who was supposedly in charge of my "case" has not responded, how can I resolve the issue?! All I would like to do is transfer MY funds from MY Venmo account into MY bank account and close my Venmo account for good.

Well today I have money “sitting” in Venmo that It will not let me transfer. Since customer service is closed to talk to by phone weekends we chatted with someone by the app (Named Sam **). He must have been wording off of a paper as his responses gave to answer to why MY money I cannot get access to. The employee ending the chat which was professional, RIGHT!! Beyond frustrated that this outside company has my hard earned money in holding. So I worked all week to let “whoever” have it at Venmo! I will be contacting BBB and write all the reviews about what has happened. They have NO right not letting me have my money.

I opened an account, successfully made transfers to family members for a week, all bank accounts were verified and in good standing and then suddenly my transactions were "red flagged". No one in the company can tell me why and can't tell me if I will ever be able to use the account again...no explanation, no fix...not good and now this company has my banking information!!!! Stay away!

I tried to open an account as someone wanted to pay me by Venmo. As I spent over two hours trying to open an account to no success. So the next morning I spent some time looking at reviews of the company. What I have read they are keeping people's money whenever possible. I was unsuccessful at opening the account and boy am I happy that I did not. Look at the reviews I think the idea is to go out of business owing many small amounts.

I used Venmo for about a year or so before I had an awful experience and I will never use this app again! I want to let people know what happened to me so it doesn't happen to anyone else!! My husband Venmoed me, so I could go pay some bills, and when I went to transfer the money over via instant transfer Venmo said instant transfer was unavailable. I talk to Customer Service on the app and they said that my account was flagged for some internal security system and that I would need to do a standard transfer of 1-3 days.

Janna ** Title supervisor with Venmo. It seems has no manager over of her. She has a can’t do anything to help unfreeze an account. Or anything That is beyond what the staff can do. Mind you the account was made and has automatically been frozen the first second it was made. It seems all the staff in the management can do is send it up to an account specialist, by the way you can’t call these account specialists. It takes 5 to 7 business days to get a response back from them through email. And all the managers can do is apologize and tell me that they’re so sorry that they can’t do anything for me.

I have the Venmo debit card and made the horrible mistake of using it at a hotel. NEVER EVER use this card ANYWHERE WHERE THERE IS A PRE-AUTHORIZATION. They have held $303.72 of my money for a hotel bill that was settled 22 days ago. I have had the hotel call them on the phone with me TWICE to tell them my bill was settled for $225.96 the day after the authorization and would they please remove it. They won’t. They won’t even give the hotel a fax number or allow me to email them anything telling them to let it go. Last I got from support is that it was a “software bug” and that they have no idea when I will get my money back and they are “sorry.” Literally, that’s all they have to say.

It has been 14 day since my transfer and now my account is froze and no funds able to be transfer until pending investigation. It my own account to my own verified bank. I hope they read these review. This place need to STOP SCAMMING.

I pray everyone reads the amount of complaints Venmo has with the BBB and how all reviews are incredibly the same type of complaints. Worse customer service I’ve ever experienced in my life. I did a 300$ transfer from my OWN LINKED VERIFIED ACCOUNT THAT IS CONNECTED TO my Venmo account. They told me to wait 3 to 5 business days so since this happened on 7/13 I called 7/16 and wanted to follow up because funds had already been took out of regular bank. They said it is in process wait till the morning of 07/18. Ok I patient still at this time. I call on 07/18. They told me wait till 11:58 pm and call in AM. Now I’m getting upset but I still waited and sure enough still nothing.

I was not Not able to cancel a transaction. The Payee did not want to finish setting up his account. So the Money is in limbo. I am Out 100 bucks. Very dissatisfied. I don't believe they are accredited even by ConsumerAffairs.

I had a problem with Venmo and my bank where too many transactions came out of my bank and then when I transferred money to someone else via Venmo I then received an overdraft fee twice. I called my bank they said goodluck (they are a credit union and terrible now compared to what they used to be). I then called Venmo. Alexandra helped me out and was extremely helpful, they reimbursed me for the fees I received from my bank (thank you) and then she even followed up with me afterwards to make sure I received the funds in my Venmo account to then transfer to my bank. It was quick, kind of detail oriented but they resolved the issue within 1.5 hours.

So I had a client send me money for their wedding. I transferred $500 to my bank account and when I woke up this morning they took $500 out of my account severely overdrawing it. Talked to 3 separate people who told me that I had to wait 5-7 days before this department would get back to me to resolve the problem. So now I'm going to incur fees because I’m not losing money over there mistake and I have stuff to do for my clients as well as pay my own bills. This was my first time using them because I typically use Cash App but my client asked me if I could use Venmo. Never again. Worst service I’ve ever had. I’m in a bind now because I can’t use my account until this is resolved.

I received a $40 payment last week so I could get my boys some food after suffering a financial hardship and not having much money to keep food in the house. I was at work when received and immediately went to the grocery store after work that morning to get my boys some food for breakfast. Get to the checker and my cards declining, my cell is also disconnected for nonpay so only able to use if on wifi. So I step out of line to connected to Walmart's wifis and check my Venmo acct. No issues shown and the funds are there so we try again 3 more times, still declining. So I end up having to put everything back. Go to a corner in the store and attempt to reach Venmo. I tried to transfer my funds first to my bank and it's when I get an alert red banner saying my acct is frozen.

that the call in process tells you call your bank!!! This company needs to be shut down!!

This is by far the worst most unsecure way to move money from person to person. Have had so many issues and then the account was frozen we are on almost a week of my money stuck in limbo and someone on the other side of tech support asking me for my id and bank statements. With all the fraud out there it seems super safe to be sending my personal info to people sitting at a keyboard in freaking India. They are so incompetent that they can only respond 1 time per day with automated responses generated so don't expect to intelligent of a conversation. Probably gonna be a month till this is resolved so I can shut down my account.

I ran my card as debit at a gas station I always use. I've use this gas station all the time with my other cards. I always see a hold, and then within seconds my balance reflects the correct amount. It's been two days since I made that purchase and there is still a hold on it of 50 dollars on my card. When I called customer service they tried blaming the gas station. It's them, I've even gotten gas with my other card at that gas station since, and no hold. Their customer service is extremely lazy and rude. They tell misinformation, and tell me to call back in four days.

How in the world is Venmo legally allowed to operate as a legitimate business? I used it several times, no problems paying and receiving payments. Then one day the dreaded "There was an issue with your payment. Try again later" message appeared. Multiple attempts over several days-no success. Added a debit card from a different bank. Money is available but got the same message. I contacted Venmo. My transactions raised a "security flag," whatever that is. Several emails with customer service. They don't know why and can't fix it for me. Their suggestion was to add a 3rd bank account or try a credit card for a fee. What kind of company can't tell a consumer why there is an issue? I deleted my bank information and then deleted my account. FTC should shut these scammers down. Will find a different option to use. Plenty others out there.

At first I thought Venmo was fantastic, then I came to learn that it’s not what it portrays. I sent money to someone not know their account was inactive, by Venmo. I tried to stop the payment in less than 24 hours and Venmo said it was too late. I stopped the payment with my bank and found out a day later Venmo supposedly sent the money to the account they made inactive and made my account inactive. They told me I owed them the money. The recipient of the money that I intended to send was and has not received the money. I tried to work it out with their customer service and they said, "Too bad. Have the individual contact us." They made my account inactive too. Do you see where the scam is? I hope so.

The last two payments I made for small amounts were held up and put under review for reasons unknown. First, it holds up my money, and my ability to pay for what I am paying for. Second, Customer Service can only read me a script instead of telling me why the payment is under review. Third, there is some mysterious "team" who has to email me to resolve it in 48 hours, which is too late for what I am trying to accomplish, and no way to get to this team to resolve whatever issue there is. Never had a problem like this before. Very frustrating and inconvenient. This is two times in a row. Customer service should be able to deal with small issues like this without going through all this rigamarole. Cash App works much better.

Recently was transferred money from a family member and going to instant transfer to my debit card. The same debit card I have used multiple times. Get an error code and customer service blames "The system does this and there is nothing we can do about it." I have used this service multiple times and it's an emergency. The ending response was, "We can't do anything. Try again later."

A lot of people want to pay me via Venmo and I had used the app a few times for splitting dinners and what not and it was fine. I was sadly mistaken about how easy I thought this was. My transfers started being denied and the customer service was actually hostile. "We can’t do anything about it" was the overall answer to most questions. I work in the back end of systems and holy smokes if this is true their secure system is broken and worthless. I lost about 175.00 that I will never get back. Stay away from Venmo.

I would never use Venmo again. They have 1.2 stars. I wonder why?? They will freeze your account if you dispute a transaction. After dispute is settled, 1. You have to change your password 2. Then you need to set up a pin. 3. You then have to email back to their original email and tell them you have done the above. Then they will tell you that you need to wait 5-6 business days for your account to be unfrozen.

I have always used cash app and now I know why. I needed to transfer $750 to a different card so I used Venmo. Now my money is stuck!!! It won't let me instant transfer citing an error that the feature is "unavailable at this time" and I called customer service...They won't help! Basically said they cannot override it and in order to keep their systems robust they have features that have something to do with security and can't tell me why it keeps being declined. Sent the money to my boyfriend and same thing happened. I even downloaded the app on my mom's phone and sent it to her and THE SAME THING.

A customer service representative hung up on me after saying she would help me; an iPhone that other entities recognize as new isn't recognized for transfers of payments; and an Evelyn who is a different customer service representative from the one I have already mentioned failed to comprehend three questions out of three.

If you use Venmo, be aware of their service and the potential to have your account banned quickly with no explanation. I just had the most nonsense experience and even questioned if it was a well-designed scam. Venmo sent a series of emails to me saying someone who had transactions with me stole money from them somehow. It was vague and no matter what I said they refused to clarify, which looked really suspicious. They were pretty abrupt and hostile to then say my account was permanently banned, and they act as if it's my problem they had a security breach. I still don't know what "terms of service" I broke. All of my transactions have been just fine and normal, in fact I only used the service for a few months among friends and acquaintances for the usual trades.

Started receiving declined transactions from my linked bank account (Chase). Chase said problem is not on their end. Also tried AmEx (which charges 3% and also was denied). Here is response I received from Venmo customer service. Not acceptable. "I'm sorry it appears our system is declining your instant transfer attempt, which means this feature is not available to you for this transfer. There are many reasons that a transfer can be declined due to our automated transaction review process. In order to keep our internal systems robust, our customer-facing teams don't have access to the exact reasons."

If I could give negative stars I would. My son sent me $2000 to help me with some bills that were urgent to pay that day. I tried using my Venmo card to get cash from atms and tried to just make purchases and every time it declined the transactions and said to contact my bank. Well I don't have a bank account and that's why I downloaded the Venmo app and order the card because I had been told that it was very simple, convenient, and fast. I called Venmo and went thru about eight different representatives that couldn't help me. They blamed it on their internal security system and said no one in the company could override their system in order for me to get my money. They even told me that we couldn't get the money back to my son (the sender) so that he could send it to me another way. They just had no solutions, no manager or supervisor that we could talk to in order to resolve this issue.

I purchased an expensive dress from a buyer. She said it's from a brand but after I paid it was from a different brand. I immediately called Venmo but they didn't help me and I was unable to cancel the transaction. I lost 750$ on Mother's Day. I will never transact through Venmo again.

I work hard for my money and I receive many of my payments from clients through Venmo. It hasn’t been an issue until recently when I tried to use my Venmo card to get cash out from an ATM. I went to 3 different MoneyPass ATMs where supposedly Venmo Card is accepted. I cannot get money OUT FROM ANY ATM, even my bank ATM where I would be charged a $3 fee. This is SO ridiculous because IT IS MY MONEY!!!! I need cash!! I’m just going to transfer my Venmo balance to my bank and keep my Venmo balance at $0.

Venmo has no protection whatsoever for the consumer. My account was hacked (through the app requesting verification and email change). Someone transferred $20 from me - not authorized and the fraud user had signed up that week. I didn’t get any notification except through email (that I don’t check daily). By the time I realized what had happened, the $20 was out of my linked bank account. I reported the fraud to Venmo at which they “reviewed” the account.

They took $100.00 from me without permission and I'm not even able to get a hold of a representative to fix this. I want my money back asap or I will report you for stealing my money. This is exceptionally irresponsible from a a company. We don't even have a PayPal account nor did I give you any information to my bank account.

I have been using Venmo for years and I sent money to a wrong user so I contacted customer support. They were not helpful at all & should not get paid since they do not do any work other than saying, "We can't help you". There is a policy saying that they will send the person an email and get their permission but nope they don't even bother to send an email when it is their job. I'll start looking for other apps to use. Got my $200 stolen away from a thief company.

These people DO NOT CARE that I had my personal bank account frozen because of over a dozen overdrafts made by TOTALLY FRAUDULENT use of my debit card. I had possession of the card and no one had touched it or used it except myself until this business allowed some cyber criminal carte blanche use of it! My bank instructed me to call them. I did and was hung up on by an extremely rude representative who tried to blow me off. This is an evil organization. They receive 0 stars from me and I actually despise this rip off business!!!!

If the they offer a negative star that would be more fitting describe my experience with this Venmo debit card. All I did was transfer the remaining balance of an acct I had no debit card for. Venmo continues to decline my use of this card. It has caused absolute misery for me. If I was rich I wouldn't care, but I'm on a budget and depended on that money. I will never use that service ever again.

The employees who we were in contact with were very very very incompetent. So unhelpful. Someone hacked my fiancé’s account and sent themselves $1800. We realized this before PNC even saw this as pending in their systems. This payment was still “processing” on Venmo’s side which means they should have been able to cancel the payment before it went through to the bank. The employee refused to help us at all. No one should use Venmo. Horrible. So terribly protected.

I was sent $2800 from a friend and Venmo denied me my funds because of suspicious activity. I needed the money immediately and couldn't get it immediately because I didn't have a Venmo Card. So I transfer back to my friend who was going to take the $2800 and send it Western Union/ MoneyGram but they froze both accounts and say it can take 6 MONTHS!!? I will never use them again nor will anyone within my reach!

I love this app for my lawn care business to receive payments when people are not home to pay. It faster and easier than receiving a check and with the new Venmo card I do not even have to transfer my Venmo balance to my bank to spend it. I can just use the Venmo card anywhere MasterCard is accepted and it deducts the purchase straight from my Venmo balance. The only thing that I think would bother some people is the social aspect of the default settings allowing everyone to see who you have paid and who has paid you, but this can easily be turned off in the privacy settings if you don't want this information public.

I somehow accidentally paid my cat sitter $2100 instead of $21 and could not cancel the transaction. She was afraid to send it back so she transferred it to her bank account and therefore Venmo could not reverse the transaction. It’s a one day in between each transaction for the banks so she cannot withdraw the money until it is in her account. In the meantime I am racking up overdraft fees for something that should take two seconds to transfer back-and-forth. Venmo needs to have a cancel transaction button. I’m deleting the app and never using it again. In addition through my research I found that Venmo is not FDIC insured So if you’re working with large amounts or make a mistake like I did your money is not guaranteed.

Couldn't add a card to my account. I contacted customer service & they said system denied it because of "security flag" and they have no authority to override the system. I asked for whoever has authority to override control & resolve this issue. Once again, service rep told me that NO ONE has authority to override the system. I trying adding a bank account. I was successful. Wait... What...? If there was "security flag", I was not expecting to add a bank account. So, I can add bank account, but can't add my bank's debit card? I'm so confused.

The stories that you read are TRUE! I received money on my cash app from a friend and transferred it to my Venmo since I had that card readily available. I attempted to get gas after work and the card declined even though funds were available. I changed my pin and attempted to try again but failed... I instantly withdrew my funds from my Venmo all to figure out it would never arrive. I called Venmo and they attempted to shift blame on my bank. They had no idea why it declined but stated “security reasons” ... like wtf. They also tried to get me off to the phone because they knew I wouldn’t see my money and they knew they were closing. I tried online chats and everything and all they can say is “call your bank”.

Hello, trying to understand so many negative reviews. There were times I had issues getting money, but only because of my own doing or not fully understanding. After I learned more about EVERYTHING! Including how to get and protect my money, I never had an issue. I would have given them a -4 a yr ago. Their customer service was very helpful. After my initial issues and learning more I never had an issue since. The convenience of this system always leaves something at risk. Especially in the www world. Hackers will find ways around everything. IMHO it is MY CHOICE if I chose to have personal information in the www world. There is NO PROTECTION in the WWW world. PERIOD!

In 2 days I made 4 calls to Venmo regarding my new card. I was denied access to cash at 3 separate MoneyPass ATM's... and was forced to pay fees at a Dollar General using cash back. Customer service was nice but not helpful. They could only say it was the random security program denying me access to my $1900+ dollars!! "Sorry we can't help you. It is the security program." 3 times in a row is NOT RANDOM. IT IS CARD SPECIFIC!! And the "account specialists" would be the only ones able to help but they don't take calls... only emails!! Ridiculous!! We live in a day & age where you press a button and it is fixed!! So I was told, "At least your card is working at stores and your money is safe." Safe?? Really? From Me??

Got scammed out off $700 but thanks god I decided to text the fraud department directly 1-855-732-8876, spoked to Amanda and she was very helpful. Got my money back a week later. Guys be careful when dealing with high amounts. If you notice something fishy don't hesitate to contact them.

Venmo is the worse piece of software to make payments from. Things come in as "VENMO", wonderful. Just what I need as a bookkeeper not to know who is paying, what they are paying. There is no detail within the payment. I recommend to all my clients to never use Venmo for anything. There are better ways to make payments that show more information.

Venmo is no good. Number one there is zero protection to your account, anyone with access to your Venmo app, or phone can go in, see your credit card you use, and send themselves money. Second, customer service is the worst, they are rude, and if you want help with fixing the issue, you must wait 5 to 7 business days for anyone to contact you. In my opinion you are putting yourself out there to be scammed. Please be very careful when choosing an app to send money. Venmo is a company you do not want to get into.

Wish I could give negative stars, I would. Beware - VENMO is a platform for SCAMSTERs and VENMO encourage this as well. I wish such app should be blocked by US government. I have been cheated for $1500 by a fraud, even providing detail of fraud, they did not share bank account detail to Police/FBI (which I reported). No customer support and account specialist not ready to help even. VENMO do not offer any buyer or seller protections and never say it loud while signup. Don't use this platform to use transaction even for settlement between friends even.

If I could give this negative stars, I would. Their customer service and accountability process is non-existent - I've filed a complaint regarding fraudulent charges and have waited over 9 days to receive any response from the team - which can only contact me through email and NO ONE in the customer service team can put me in direct contact with the task force. When I asked to speak to a supervisor I was left on hold for over 40 minutes only to be hung up on. Someone hacked my account and transferred funds, switched the email and password and Venmo failed to report any of this activity of suspicious. Horrible service, non-existent accountability and a total scam. If you want to compromise your privacy and data, I recommend you downloading this app right away.

I sent money to wrong person, somebody same name and logo. Contacted Venmo same day explaining my situation, they told there was nothing they could do, try to see if other person would send money back although it hadn’t clear with my bank. They had to wait 3 business days to see if client would send money back! Well you know that wasn’t going to happen unless is a very honest person. Kept calling back asking if they done anything to get money back, every customer service agent kept giving me a different story.

Once in a while, my employer sends me money via Venmo. It’s easy to navigate, and your money gets there quicker than they say, many times. I highly recommended Venmo to anyone looking to send money for free easily.

I ended up asking my son, who uses a different bank, if it worked for him and he said it was great. So I Venmo'd my balance to him and got it that way. I will never use this service again.

Do not use this horrible company. 1. It's not secure. Have had over 500.00 taken out of my account without my knowledge. Takes hours to get any of the CSR to even try to help. You call. They tell you to email. This way they aren't able to discriminate against you. CSR and sups. Do nothing except put you on hold for hours and waste your time to be hung up on. Does not matter if you put in a change of address. You still will have it sent to an address you have not lived at for over 3 months. You will not get a new card in the time they say it will arrive. Still waiting over three weeks. And they expect you to send over personal info to be told to send 7 more times. And still no change of anything. Do not use this.

Someone took 250.00 from my Venmo account - I called customer service to ask what happened to my money, the lady (who was very rude I might add) looked at my account and said that I sent money to my son which I knew I didn’t because I would’ve remembered doing that, I told her that I did not. She told me to ask him to send it back. He checked his account and it wasn’t there. I knew it wouldn’t be because I didn’t send it, she told me that she would have to transfer me to the person that handle this.

I do private training and a few of my clients pay me via Venmo. Been doing this for a long time and had no problems. Then one day I got a request to copy my DL and submit it. I did it and the next day I received an email stating my account would be closed. No explanation or reason just it would be closed. They deactivated my ability to transfer money out of my account and kept over $1000.00 that was still there. It’s my money and they won’t release it. Lawsuit is coming soon!

My funds are held up because of security flag however no one can remove it. They offer no explanation. No other options. Just funds tied up indefinitely. How could there not be a system in place to address and override the flag. DO NOT USE. TOO MANY ISSUES TO NAME. BAD BUSINESS.

I used Venmo to transfer $400 to the parents of my son’s friend in order for them to purchase his plane ticket at the same time they purchased theirs so that they could all sit together on the flight. This was for a Spring Break vacation to visit Havana. Venmo flagged my money transfer because the word “Havana” was used in the memo section. The entirety of my memo stated, “[my son’s name] - Havana - Spring Break”. Seems pretty self-explanatory to me. This was a domestic money transfer and last time I checked, it’s 100% legal to vacation in Havana. Not only was I met with the rudest customer service rep via phone, but I was told that I am strictly limited to email correspondence involving flagged matters.

My friend send me money $1900 over 6 weeks ago. They withdrew the money from his account within 5 minutes and I still haven't received the money. Every time we call them they give us different excuses. Meanwhile they are holding $1900 and not sending the money or returning the money. We have read many feedback from different users about the same issue. Venmo is running scam. They hold people's money over a month meanwhile they making interest on it and give the users different excuses. We still haven't get our money back.

I only signed up because I have one client who wanted to pay me via Venmo. I'm tech savvy, so I said sure. In only the second time I've used the app, I can tell you that I'll drop this client one client before wasting vast amounts of time to collect my cash. In a nutshell, the application does not work smoothly and it's taking me over an hour of tinkering every time I need to collect a payment. I'm very tech savvy, and this app is running me in circles. It does not recoginize my password or computer. It's hell to get it to reset, and then when you finally do, it wants to send you an email to your new device, although it's the same device I used prior. But the email never comes. So off into the Black Hole they call HELP... Do not use this application if you don't have to. It's the worst app I think I've ever used. It is massively frustrating and takes well over an hour of tinkering to use.

I have been using Venmo for about a year now. I had no issues until I took a vacation. Somehow someone name Joe ** got access to my account and transferred $950 out of my account. When I realized this I called Venmo to tell them that this was a fraudulent charge. I don't know anybody nor have ever transferred money to this Joe **. They took the claim, while their investigation was going on. I told the same thing to my bank.

For the past 2 days I have been unable to do anything with this card or the funds that are showing available. I have spoken with what they call customer service (It’s a joke)! Not 1 person can tell me what’s wrong, what happened, why. Then they start transferring me around and telling me 1 lie after another. Finally they tell me “I’m sorry, I can’t help you. Try to use your card again or transfer again.” NOTHING WORKS!!!

I tried to load my Venmo card by sending a payment to myself. The app said I couldn't do it. So the next day I check my debit card and Venmo charged me twice 100 dollars each for 200 dollars total. So since it was on the weekend I use their chat with us option and end up having to talk to 3 people. The second one required me to take a picture of my bank statement showing the charges, my name, the last four of my debit card number and the bank name. My bank does not list all that information on the same page, basically he told me I had to have the information in that specific format or he couldn't help me. So what? I need to call a big bank corporation and have them change the format of their website so this guy can be appeased?

My friend owed me over $2000 for shared expenses. Unfortunately he made the payment to the wrong Venmo account. The wrong account had a very similar user name to my account. The owner of the account the payment was incorrectly made to was unresponsive for days. Our worst fears was the money was lost, stolen. My friend and I approached Venmo separately, but trying to solve the same problem. I was very impressed with the Venmo customer service team. They were easy to contact via phone and email. They responded in a timely manner, even over the weekend, and followed up as appropriate. In a few days they resolved the problem and recovered my friend's money. Nice job to the service team. I see all these horror stories about people's experience and felt I needed to give the team credit when credit was due.

I am a retired person and last Friday my daughter sent me $1,000 to help me with my bills. I was told it takes 1-3 business days but normally it is next day. On Monday they told me that I was supposed to transfer the money from Venmo to my bank which I was not told by rep when I opened the account. They said , "No problem. We are doing it for you now and you should get your money usually in one day but maybe up to three days." It is Friday today and I still don't have my money. They hold on to your money as long as they can as they collect the interest from thousand of people like me. It is called making money on the FLOAT. They take advantage of young people who don't understand their scam. BEWARE!!!

As the centuries-old Latin adage says, Caveat Emptor. Let the buyer beware. DO NOT USE VENMO, EVER. Ever. Stand on the shoulders of my mistake and don't even get involved with them. SAVE YOURSELF the time, money, and aggravation. This company, and their service (if it can even be called that), is so riddled with problems that I can scarcely begin to fit them into this review. There are actually a ton of red flags that Venmo is doing shady business or, for one reason or another, trying to pull the rug out from under the very customers they claim to serve.

Made a simple $500 transfer. Attempted to move it over to my bank, but was denied. Called customer service and was told my transfer was flagged and that there’s NO time frame for resolution. The wire that is slicing my son’s cheek open from his broken braces will continue to do so until their red flag department does their job, which again they offer no time frame. This company completely falsely advertises their services and customer service is useless. DO NOT USE VENMO!

I called Venmo and asked them if the transaction I was about to enter into was safe. Someone was to send me money in the amount of 1900.00. The customer services representative assured me that the transaction was fine and that I would receive the payment, if there was anything wrong then that would be between the person sending me the money and their bank.

If I can give them a 0 rating I would! Terrible waste of time. I accidently put in the wrong email address when I tried to send almost $500 to someone. I cancelled immediately, and received an email from Venmo saying my transaction was cancelled and they were issuing me a refund. Let's just say it is 10 days later and they have not refunded me my money. They told me it would only take 1-5 business days. They kept giving me the run around saying it was my bank, but it turned out to be them. Then they claimed they issued the refund back, but the reversal process failed... HOW???!!! HOW DID YOU FAIL TO SEND ME MY REFUND!! Now they're trying to say they escalated this to their billing team (whom you can't call nor chat with!) and they will contact me in another 3-5 business days via email!! My money is being held & they are full of nothing but lies and deceit. I will be disputing this charge soon & report them for their scandals!

Keep in mind that Venmo has a zero consumer protection policy. You have no protection from being defrauded by the seller who may never send the product. I purchased something via Venmo and the seller sold it to someone else, saying Venmo never moved the money to her account. When I tried to address it with Venmo, they read protocol off a script and refused to confirm or deny that the funds were received by the seller. There was no denial that they pulled my money from my account. They said that the only way that the transaction could be reversed was by the seller, who can't reverse it because her account says it never went through.

I normally use ApplePay for any money transfers I would make to friends and family. However, in a recent transaction I downloaded the Venmo app due to money being sent to me from a friend who uses the app. After a fairly painless registration and having to enter a personal credit card for any transactions that I do not have enough Venmo funds for. This quickly turned into a nightmare.

I was sent $160 to pay some bills and I had to wait on the card to arrive to access my money and once the card finally arrived I went to activate it on the app and it told me to deposit money into the Venmo account to be able to use the card. I refused because I had $160 already in Venmo Balance. Then On a Friday after the office is closed I get an email stating my account is frozen. So I had to upload a picture of my ID but had to wait until Monday when they are open again.

I noticed they were taking an unauthorized $500 from my account. I called them immediately and after over 30 minutes on hold, they refused to do anything about it. I'm in shock at how callous she was, with absolutely no remorse for her company stealing $500 from me. It's definitely not money I could spare. I called the bank and they're going to have to dispute it with Venmo. Please, please, please don't give this company access to your accounts, it's a fraud!

My father is 83 and has had a bank account with a credit union for some years. He does not have a debit card for this account because this CU says he is not credit worthy since his wife left him and messed up his credit..now he cannot open another bank account because of that mess..that is a whole different story in itself. Anyway, The nearest branch of this CU is over 4 hours away, they do not have this CU in our state and makes it difficult to get any money at all. So we opened up a Venmo account for him and my husband and myself. After a few days, we were able to verify his checking account. He sent my husband money, so he could have some cash and also to get his personal stuff and so on.

I have had the same savings account for 20 years, and it is the only account I have ever needed. My credit card stems from this account and has obviously worked great for 2 decades. Not only was connecting the account difficult since I wasn't with one of their pre-determined banks of choice, but my account was marked "invalid" after Venmo authorized a payment that pulled directly from my account rather than the amount I had placed on my Venmo balance. My bank allows a certain number of pulls from the account each month, and I had plenty of money on my balance for the meal I was Venmoing for. But for some reason it pulled from the account rather than that balance. Not only did this cause frustration dealing with my bank, but once it invalidated my account, customer service refused to help re-validate it.

I sold a few Pacers tickets - before sending the tickets I called Venmo to go over the sale and full disclosure told them everything. Customer service agent assured me I was good to go and protected. SO I sent the tickets. 2 days later - they said I violated the their terms and conditions...after I FULLY discussed and disclosed my situation. This is worse than a scam because I did all my due diligence and still got screwed. Never using Venmo ever again... Beware!

I had changed my phone number so I couldn’t get a verification code so I reached out to support. ELIZABETH would not help me. I asked to Just cancel my account so I could start over. She wanted me to send my bank account info via email. When I said I’m not willing her response was when I said I would use another service was: "Okay that's fine! Have a wonderful day!" Super unprofessional and happily will never use them again. If you are an online service - train your staff how to be professional and yet helpful. As an HR role - she’d be fired and the company should be embarrassed!

Venmo used to be good then they removed the option to send someone money from your computer. Not everyone has a cellphone or has access to apps all the time. Often times a computer is all I am able to use. What a horrible company to remove the ability to pay online. That is the whole point. There is no good reason to make it so that you cannot pay from a computer except to force us to download their app so they can make more money. Selfish, greedy, company. I would not be surprised to find out they are doing sketchy things with your personal information.

So I spoke to a guy named Scotty last week. Was trying to unfroze my account. The reason why my account was frozen in the 1st place was because of their department's stupidity. I cannot believe how I was treated when I was trying to resolve the issue. After Scotty let me know did he took hear everything I can appall him but Dinah ** was unprofessional regarding how I was feeling about the whole situation. Never ever will call back for customer service. Unsatisfied customer.

I had a friend to send me $1,380.00 and Venmo stopped the transaction and took my money! I was told that the department that handles this issue only communicates through email (no phone calls). It’s going on 3 weeks now and haven’t gotten my money! I am going to file fraud charges immediately!

I pay or get paid by the same people each month. To pay my gardener, for example, I have to search for him each time and since his "identity" is a number attached to his name Venmo assigned and not identified by his phone number or email, I always have to find my notation of his "identity." One would think it would be possible to click on a link in our history of transactions to make repeat payments. The issue I always have with Venmo is identifying the right person to pay. Older people often don't add a photo and if they do, the small photo on Venmo isn't always clear. So I have to text my friend to ask his/her Venmo identity. Having said this, I always find the transfer of funds quite quick, but "Who ya gonna call if a transaction goes haywire?" I plan to get my gardener and others set up on Zelle. At least, that payment system is associated with a brick and mortar bank where there is recourse if payments are transferred incorrectly.

Don’t this Venmo. Zelle and cash app is better. They hold your money to do their own business with it for pass 7 days. They are not good no more. When I call them they say it's not them, it's my bank. It was a lie.

It's happened to us all. Phone in pocket, phone unlocks, phone buttons mash themselves and take you on a magical, unknown at the time, super crazy and sometimes improbable ride to wherever chance prefers to go. There are 3 ways to correct any issues therein, an apology, a call, or a cancel button push. Chances are these 3 solutions will correct any and all aspects of this cellular phone phenomenon because all phones are designed this way and 99.999999% is simply just how it works. This is not the category of Venmo as per design it would seem after review of any search engines pull up with any combination of the words "issues", "theft", "missing money", or "problems with" and the word "Venmo".

I recently used Venmo for what I thought was the first time ever. When I transferred $625 from Venmo to my bank account, I didn't realize that it didn't go into my current bank account (which could never be successfully verified, as it turns out), rather into a bank account that was closed years ago. (It turns out I used Venmo many years ago, before my divorce.) My bank has no record of any attempt to transfer funds into the closed account. Venmo says that the money is gone. If something like this is even possible, then there is something terribly wrong with Venmo. I will never use Venmo again and would discourage anyone else from doing so.

The whole reason I got the Venmo debt card was so I didn’t have to transfer money into my other bank accounts and would have an alternative. I have been trying to pull money out of my Venmo balance with my card and it keeps declining even though the money is there. I called Venmo helpline and they won’t give me an answer to the error. I’m freaking out because I need this money in cash or money order form to pay rent and I can’t do either. Very upset and frustrated.

When we log in to our Venmo account, we only see the transactions of the money we have shared with other people. We never see the history of the transactions that would go between our Venmo account and our Bank account. We never know how many transfers we had from our Venmo account to our bank account. Today, for example, I was so lucky to accidentally find out that I transferred $400 from my Venmo to my Bank Account on the 4th of this month, and it's not there in my bank account!!! Venmo leaves no tracking history to these outgoing transactions. I'm not even able to see what date I made that transaction. Everything is concealed and the clients may not even remember that they transferred these funds, especially when they transfer too many transactions. So, if Venmo fails to transfer the funds to your bank account, just like they did with me, you will never notice.

PayPal as a whole is sketchy and they have a history of randomly flagging deposits and if you get hacked as a whole it easier to go through your bank to fix things than deal with PayPal’s terrible service. I hadn't had a problem with the app but then I got an e-mail earlier in the month stating they were tying all Venmo accounts to anyone who has had a PayPal account frozen or taken from them in the past and if there is a negative balance they will take your Venmo balance! You need to cancel your Venmo account before 1/29 (I think) if you don't want this to happen.

I sent my daughter $500.00 for earnest money on a new house. It came out of my account ASAP but never reached her account. We both called customer service and got the "runaround" after several messages & emails... Still no one could give me a straight answer. I sent a certified letter and they "denied my claim"?? Where is my money?? I never got it back & she never got it... Beware of sending large amounts!!!

I transferred $500 to my daughter for her Christmas money because she was moving into her college dorm and needed the money quickly. It has now been a week and they are refusing to determine what their issue is. The funds came out of my account the very next business day. As of this Wednesday, Chase Bank is helping my daughter file Fraud charges against Venmo. DO NOT USE THEM.

Money that I tried to send my daughter, $500, would not deliver to her. After several days, of correspondence with customer service, a customer service person finally refunded it to my Venmo account, but it would not transfer back to my debit card, or my daughter's. The customer service rep kept giving us the same, useless instructions. I googled the answer myself. It requires the bank routing and account number for a "standard" transfer, which supposedly takes several days. A customer service rep "Tierra **" took an adolescent attitude, and kept seeming me smirking replies, even after I told her to not reply. I do not see on the Venmo website a way to contact her supervisor. If I get my money back I'll be pleasantly surprised. I will not trust them again with my money.

I believe VENMO is a legitimate scam. It has very sketchy policies after you have set up your account. I was scammed out of $150.00 with no recourse from the company. I will stay with CASH APP, you should too.

Venmo, you guys are currently messing up. You are going to lose an excess amount of clientele this season if you keep these sketchy business policies. One, I wasn't notified about your percentage changes and it appears to be the third or 4th jump within a 3 month period. And these charges are large jumps. Remember your place. This is not an actual bank and it feels like straight thievery when you are taking whole dollars for an invisible service. All of your competition is not pulling the way you are all of a sudden, With more convenient services. I was a client before your popularity I know the company has to grow and I get what happens during. But the moves made aside from the Venmo card has been very greedy. And allowing customers to put money into the Venmo account from the bank account should have been one of the very first things done but it only just got upgraded as an option.

I used this app before a couple of times but now it's acting weird. I tried to transfer money out of it and now it's declining to transfer through my bank card. Eventually I had to transfer the long way so we will wait and see. Not happy with having to do it this way at all. I think I'll stick to accepting cash payments from now on and delete my Venmo all together. Did you know Venmo and PayPal are the same people. PayPal owns Venmo since 2016...

So yesterday, a friend wanted to send me money to pay me. I told her I wanted to test Venmo before using it. I have received payments before from Venmo but I've never transferred my Venmo balance to my bank. I decided to transfer the money and the process wouldn't go through. I used the credit/debit card option and for some reason the Venmo app says the instant transfer is not working. It suggests I transfer money using a direct transfer and giving them my bank account numbers. I decided to research Venmo and found Consumer Affairs and was horrified by the user experiences. I decided not to give my bank account numbers so Venmo cannot pull money out easily. I've also decided to cancel the Venmo card that I've ordered.

So about a month ago I noticed that from my Venmo account was sent $500.00 to someone I didn't know and don't even have on my contact list. The same day I emailed Venmo that I don't recognize that transaction and don't give my permission to take money from my bank account. Because of that incident I even closed my bank account. Last Friday on 12/14/18 I received an email from Venmo saying that they sent money to that "unknown person" and that I now owe Venmo $500.00. I called them and all they said is that my account will remain frozen until I pay them. I mean who does that??? Why would they send money to someone I don't even know and after I told them not to sent it?? I filed the police report. Let them deal with Venmo, I am out. There is no way I send them $500.00. The worst company ever.

I was introduced to Venmo as my son worked for someone who wanted to pay through Venmo. Not a problem, I got this! NOT! I accidentally added a closed account and my transfer was denied, I was notified and corrected it IMMEDIATELY. Venmo then made 2 deposits and 2 withdrawals, 1 for $ .08 and another for $ .28. It worked... NOT SO FAST... I then waited patiently for over a week and still no transfer. I checked the Venmo account and no money in the account and it’s not in my bank. 23 emails and I can’t tell you how many phone calls between Venmo and my Financial Institution I had... Here we are over 2 weeks later still working on it... One Customer Service Rep from Venmo said at one time he had 5... Count ‘em FIVE Supervisors looking into this and they could not figure it out!

I receive $1000 payment. It was in my account. I try to withdraw it and they froze my account. Asking me for a ID which I send over right away. Days later I hear back from them because the only communication is through email for this matter. The people’s on the phone are ** useless. They said further review your account has been permanently deleted. What the ** is going on. I’m out $1000 now. Was the payment from a fraud user or something. I don’t ** understand. Why would Venmo make me accept a payment and then days later tell me it’s a unauthorized source and now delete me. They will not communicate with me. ** crooks. Let’s sue this ** company. Sue sue. Class lawsuit. Looks like they have robbed tons of people. I have no acres to my funds and no 1 from Venmo will help me. They ghost me. Phone. Live chat and email. Said some ** truly sorry and goodbye. Are you ** kidding me with this**. Please someone help me ASAP.

Venmo kept my $250 and it's been over 12 days still refuses to let me get my money from my account. I tried using their venmo card everywhere and says, "Contact bank." I called them 3 times, tell me the same thing, and they even laugh when you are talking to agents. They know they're doing people bad. I did read reviews and complaints of other users being robbed in the same way. I'm being robbed by them. My wife is terminally ill and I need this money asap to pay my electric bill.

Like most of the recent reviews on here, I too just found out that Venmo permanently deactivated my account because my bank had to recover funds that Venmo held from me. This means that my Venmo balance cannot be deposited into my bank account and Venmo gets to keep it? How is this even legal? Support simply asked me to send a photo of my driver’s license to prove my identity before unfreezing my account only for them to permanently close it all together with no viable explanation.

So I use Zelle & Cash App mainly and recently just tried Venmo. My buddy was sending me Christmas money. Long story short I contacted the customer service contact us on the app and Venmo froze my account for no reason at all and basically stole $160 worth of Christmas money doing this. I am so pissed I can’t even see straight. This app is a lie and a huge waste of time and money. Just PayPal inc. doing the best they can to say they are “preventing fraud” but really all they are doing is ripping people off. Be smart. Use any other money medium instead. Don’t be a victim. What a joke. Literally livid.

I'm a victim like everyone else! I've read their comments about freezing your account & no help at all after you've done everything they requested! They froze my account without telling me a legitimate reason why. I have waited to pay bills & my funds are unavailable. I went through the whole run around only to still sit here with no help and money still frozen. This company needs to be shut down! Shut it down! Shut it down! There's no way they still can be operating with only a customer service agent available to talk that can't even solve your problem! Shut them down! Shut them down! Give me my money back & everyone else’s money back & shut down!

Lets all sue this company and close it permanently. They froze your account for no reason and they have T & C stating somewhere you should not take money from people you dont know, then what's the use of this service. I cant understand. Dont ever use Venmo. Literally thieves. Steals your money.

Worst company. The only company that automatically takes off our money owed without you doing so. So picture this, you plan on paying a bill on the 25th, but you got 100$ on the 20th, Venmo will that money with your say so. Can’t pay more important bills. And they don’t answer when you contact them. Let’s boycott this company before it keeps doing this to other people, I’m all for a capitalist economy but not like this.