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3x Buyer's Choice Award Winner

Upgrade Reviews

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About Upgrade

Upgrade is an online and mobile banking solution that offers personal loans, credit cards and deposit accounts. With Upgrade, customers can combine online and mobile banking with affordable loans and cards, high-yield savings accounts and rewards checking accounts. Customers also benefit from free credit monitoring, alerts and credit education tools. Upgrade’s fully online service offers fast transactions, a simple approval process and easy banking.

Visit www.upgrade.com/personal-loans
Pros
  • Fast approvals
  • Loans up to $50,000
  • 4.02% APY on savings accounts
  • Same-day transfers up to $100,000
Cons
  • $10 late fee on loans
  • High origination fee

Upgrade Reviews

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Popular Mentions

    How do I know I can trust these reviews about Upgrade?
    • 4,945,450 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Upgrade?
    • 4,945,450 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 9 Reviews 975 - 1125
    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed May 14, 2022

    I was pleased to receive the loan approval so fast. The process was painless. I expected to be declined but was surprised to be offered the loan I needed for debt consolidation. I would recommend them to my friends. I am sure they will be surprised with the ease in following the instructions to process the loan application.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Maria,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBillingLoan Process

    Reviewed May 14, 2022

    I had a good experience with good help to complete the necessary steps to obtain a debt consolidation loan. I received the funds in a timely manner that helped pay off my higher credit card and a little extra in my pocket.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Steven,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 14, 2022

    Experience was great. Very easy and quick turnaround time. I did recommend to a friend and now she is a member of the Upgrade family. I will definitely recommend to other friends and family. A great service that is user-friendly.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Tonda,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed May 14, 2022

    It was quick and easy. I got my credit cards paid off and in one easy low payment. Saving me a lot of high interest in the long run. Thank you Upgrade for making my life a lot more easier. Time to rethink my auto loan.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Kimberly,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed May 14, 2022

    The process was remarkably fast and easy. I never imagined it would take 10 minutes to apply for a loan and get funded. I am very appreciative of the ease with which I was able to obtain a short term loan for some immediate needs.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jeffrey,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed May 14, 2022

    My experience was great, the process was quick and simple. The loan helped me to get my credit score back in check by paying off a couple credit cards, and to top off things Upgrade issued me a line of credit. Now who does that.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Earl,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceBillingLoan Process

    Reviewed May 14, 2022

    I applied for a loan to consolidate some bills. I had an answer within 24 hours and received the funds within 48 hours. I was provided with different payment dates that I would be comfortable with. I receive constant communication from Upgrade about my account.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Terrell,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 13, 2022

    So fast and easy. Really nice app! Would recommend all friend. The processing was fast, easy to apply. Only one thing is I helped my wife to apply but she got reject for no reason. I think you may get more options for the people lost their jobs during COVID.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Xi,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBilling

    Reviewed May 13, 2022

    All it took was 20 minutes and I was approved. It felt amazing seeing my credit cards go into 0 balance. I feel I can completely handle the low APR and low monthly payments. Will recommend to anyone who needs financial help.Thank you Upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Rossana

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed May 13, 2022

    I think this is the easiest and most hassle free banking I have ever experienced. The app and website are easy to navigate and the service is quick. Also all 3 accounts can be accessed from 1 log in and you can go back and forth to each account easily.

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    Upgrade
    Response from Upgrade

    Hello Willis,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan ProcessRatesTimeliness

    Reviewed May 13, 2022

    Loan was processed quickly and the staff was very friendly. I would recommend to a friend. The process took only 2 days and I received the funds the next day. I was emailed throughout the whole process. I am very happy with the rate I was given and the payment.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Gene,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed May 13, 2022

    I was checking out loans on Creditkarma.com and applied for this one. It was fast, easy and decent rates and my money was put into the bank very quickly so that I can pay off my credit cards the way that I want to. I would recommend Upgrade to anybody. Thank you very much!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Darlene,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed May 13, 2022

    My experience was excellent. I need it a financial loan. I submitted my application and they got back in touch with me very soon and they help me. They're the best company I've ever known. Thank you and keep up the great work

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Shelia

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed May 12, 2022

    I highly recommend Upstart for your financial needs. Their application process is seamless and they respond quickly if you have any questions or concerns. Very professional! They can help you with your financial needs and help reduce credit card debt.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Angela

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 12, 2022

    Excellent customer service. I was immediately contacted and given help when completing the loan process. Customer service was very patient and worked with me to resolve all of my concerns. I highly recommend! I look forward to any further correspondence that I have concerns with.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Earl,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Timeliness

    Reviewed May 12, 2022

    The application process was super easy and not complicated. I already have a credit lime with Upgrade so the approval process was within minutes and I received funds within 1 day or two. I would recommend all my friends to try Upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Ann,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan Process

    Reviewed May 12, 2022

    Thank you for trusting me get my personal loan approved. I highly recommend UPGRADE for their trusting me my loan was approved and I paid off my credit cards. Just one payment a month is convenience to me and big relief.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Julieta,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed May 12, 2022

    Love that this took less than a week from start to finish. Money went to where it was supposed to with no issues. Would recommend to anyone looking to consolidate debts in a quick and economical way. Thank you for all you do!!!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello David,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffTransparency

    Reviewed May 12, 2022

    The gentleman who assisted me was very nice and professional. He processed everything in the timeframe he indicated without any false promises. Everything was smooth and timely. When my application was under review I was able to go online to see an update of the progress and next steps.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Charlotte,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan ProcessRates

    Reviewed May 11, 2022

    Recommended by Experian credit monitoring. Very easy to apply security in mine and the funds were deposited the next business day. Yes I would recommend a friend. The loan terms short or long and the interest was fair according to my credit profile.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Joseph,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed May 11, 2022

    Quickly approved and funds sent within two days. By far the lowest rates on a loan I could find. Helped my consolidate some credit card and medical debt and lower my monthly payments by over $700 a month! Very happy with the service I have received so far.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Zach,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 11, 2022

    From the pandemic to inflation woes in the economy, I needed help. Upgrade is fantastic! They make it simple to apply, read the terms, see if you are approved or not fast, and useful details are legible. If you need to speak with anyone, their customer service is super friendly and helpful. Within a few days, everything is processed. I highly recommend!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Monica,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessTimeliness

    Reviewed May 11, 2022

    I needed a quick and easy debt consolidation loan for my credit card debt. I applied and was approved the same day. Funds were in my bank account the next day. Other lenders would look at my credit card debt and deny my application even though the loan was to consolidate the credit card debt. Upgrade approved the loan with the stipulation that a certain amount go towards the credit card debt, which was the intent of the loan in the first place. Very quick and easy process! Would definitely recommend!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Whitney,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed May 11, 2022

    This was the easiest loan process I have ever done in 30 years and the payments are incredibly reasonable. The process was fast and easy and I received the money sooner than they estimated. I would recommend this company to all my friends and family.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Nyasha,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 11, 2022

    The process was simple quick and easy. I had my funds the following day. I would recommend Upgrade to my friends and family! There wasn’t a lot of paperwork, the process is easy to understand! Customer service was very friendly and helpful. So thankful for them in my time of need. Thanks Upgrade!!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Sina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessTimeliness

    Reviewed May 10, 2022

    Upgrade pre-approved me really fast with my offers and the only main thing I had an issue with is trying to get picture of photo id in the spot where it tells you to launch camera. Had to take picture of id and send it by email. Confirmed and verified everything next business and said I would get a email within 1 to 4 days after final review to tell you if loan was completely approved and by next morning said I got email and by next day after that money was in my bank account. Took a total of 3 days and so far I'm really happy.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jeffrey,

    We appreciate your feedback.

    We make it a priority to take into account our customers' concerns and continue to work on improving our technology.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed May 10, 2022

    Loan was fast and easy. Did everything online no problem. Would definitely do it again. Would tell everyone about it. Thank you so much. It helps a lot to be ready. Thank you. I really don't know what wise to say.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Ange,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed May 10, 2022

    Forcing someone to sign up for a bank account that you have no interest in getting just to get a loan is ridiculous. There is a reason why I got an account where I bank at and not at the one you force people to use to just get a loan. Who cares if they fund part of the loan. We sign up for a loan not another bank account.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Benjamin,

    We’re sorry to hear you were dissatisfied with your experience at Upgrade.

    We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Customer ServiceTechBilling

    Reviewed June 11, 2021

    I have "autopay" OFF in my account, I have screenshots. And I had called this credit card company 2 months prior to turn it off, they confirmed it, I confirmed it. I made a 10 day prior to 'monthly due date', and they took their monthly payment 4 days after. A debit/payment they were not authorized to take, as autopay was off! They actually stole the un-designated-autopay, from me. If any of other vendors with my bank account access did this, well. They did. DO NOT TRUST THIS COMPANY, THEY WILL STEAL FROM YOU.

    Thanks for your vote!
    Customer ServiceStaffLoan ProcessRates

    Reviewed Dec. 5, 2020

    Easy application process. They will even do a soft credit pull to tell you what your likelihood is of being preapproved and at what rate. Once your process is approved they deposit the funds directly into your bank account. Customer service is helpful, knowledgeable and professional. I have had multiple loans. Am happy and would continue doing business with them. I highly recommend them.

    Thanks for your vote!
    Loan Process

    Reviewed Oct. 1, 2020

    Upgrade made my personal process simple and easy. They found the best loan for me and my needs. I was very comfortable and extremely satisfied working with them. I have two loans with them and they will always have my business.

    Thanks for your vote!
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    Upgrade Company Information

    Company Name:
    Upgrade
    Website:
    www.upgrade.com