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3x Buyer's Choice Award Winner

Upgrade Reviews

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About Upgrade

Upgrade is an online and mobile banking solution that offers personal loans, credit cards and deposit accounts. With Upgrade, customers can combine online and mobile banking with affordable loans and cards, high-yield savings accounts and rewards checking accounts. Customers also benefit from free credit monitoring, alerts and credit education tools. Upgrade’s fully online service offers fast transactions, a simple approval process and easy banking.

Visit www.upgrade.com/personal-loans
Pros
  • Fast approvals
  • Loans up to $50,000
  • 4.02% APY on savings accounts
  • Same-day transfers up to $100,000
Cons
  • $10 late fee on loans
  • High origination fee

Upgrade Reviews

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    How do I know I can trust these reviews about Upgrade?
    • 4,967,499 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Upgrade?
    • 4,967,499 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 5 Reviews 375 - 525
    Verified purchase
    Punctuality & SpeedLoan ProcessRatesTimeliness

    Reviewed Aug. 8, 2023

    Process to submit and approved for a loan is quick and simple. Everything was done online and within less than an hour the confirmation of approval was received. Funds was available pretty much the next day. When I need funds I know I will return as long as rates are competitive.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Wai,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase

    Reviewed July 31, 2023

    Upgrade was recommended to me by a friend. I was hesitant at first due to the fact that a family member took all of my retirement money. So at 70 yrs old I had to go back to work. Then I was out of work for the first 7 months of 2023. So my credit score was in the tank. But, Upgrade made it very easy to file. I only wished that I had asked for more. Thank you Upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Candace,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingTimeliness

    Reviewed July 31, 2023

    Great service with quick approval. Could not have been easier. I appreciate the fact that all this can be done online in a quick efficient manner. Money was in my checking account the next day. I recommend Upgrade for any money needs. The payments come out automatically every month from my checking account. No worries and no hassles. Thank you for making this process so quick and easy.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Richard,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed July 31, 2023

    I applied for a loan to consolidate and pay off credit cards. The process was straight-forward and easy. There were several options offered and I chose the loan that fit my needs best. The approval was quick and the funds were transferred to me quickly as well. I would recommend Upgrade to a friend.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Christina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedOnline & AppTimeliness

    Reviewed July 21, 2023

    Found myself in between pay periods needing funds for an urgent unforeseen matter that couldn't wait. Upgrade was the answer for me and they didn't haggle or judge, nor did they disappoint. Online application process was very quick and easy and received the funds the very next day with easy repayment plans.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Clayton,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

    Reviewed July 21, 2023

    Thank you UpGrade for being there and giving me the opportunity to pay off my Bills. This Loan does help me a lot and I will try to pay it off early, if nothing else goes wrong in my financial life ... LOL ... This is a very reasonable pay back loan. I will make good on it, and I want my credit to go up. Thank you again for my loan.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Gunter,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed July 21, 2023

    I would love to give zero stars if I could. I have done nothing but pay on my debt from them as well as pay down my other credit card debt by thousands of dollars. I have not taken a draw in many months, simply made my payments on time and yet this company regularly decides to lower my limit so that every time my credit score goes up, it goes right back down some due to them repeatedly lowering my limit. They claim it’s due to delinquency/public record, yet the one and only public record is something that is 7+ years old at this point and was on my report before I opened an account with Upgrade. I contacted customer service about this and they were absolutely zero help.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hi Fallon,

    We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.

    We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Punctuality & SpeedOnline & AppLoan Process

    Reviewed July 19, 2023

    I needed a personal loan and Upgrade was there for me. I already had a card from them. But I needed a larger loan. It was a convenient online application and the approval was quick. And I got the loan by direct deposit to my account within 4 business days. I would recommend them to family and friends. Thank you Upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Vicki,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed July 17, 2023

    I have used Upgrade once before and had great service with them. The online information was easy to understand and complete and the money was ready to access within twenty four hours. This is the second time and was even better. I would recommend this company to people I know looking for a loan.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Scott,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed July 17, 2023

    The application for the loan, the approval of the loan, and the funding of the loan went very smoothly and quick. Seems like a great place to get a loan. I spoke to one of their staff members briefly during the loan process, and he was very knowledgeable and friendly.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Charles,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffEase of UseLoan Process

    Reviewed July 16, 2023

    From my initial contact, I have received first class treatment by all reps that I have encountered, as well as great products and services. Easy to navigate system and very easy to do business with. Great follow up and ongoing communication. With so many options out there, I don’t see how any other choice could possibly be better. I use the Upgrade Visa, and also loans. I can easily say that I highly recommend Upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello James,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 14, 2023

    When I needed a loan a couple of years ago Upgrade was the only one who would. Now that I wanted another loan I would not go to anyone else. I would not go to anyone else for fast and helpful service. Flexible and great loan rates and no early payoff penalty.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Debra,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Billing

    Reviewed July 11, 2023

    I reluctantly filled out the form, as I've been wanting to do this for some time. I knew I wouldn't be approved, but it was simple to try, I thought, why not. Much to my surprise, I was approved. I used every last cent to consolidate. Thank you thank you for taking the burden away of making sure I've made every payment.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jacqueline,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppEase of Use

    Reviewed July 10, 2023

    The Upgrade website is easy to navigate, and the email reminders are a plus. Upgrade has a good selection of products and options, and their response time is fairly quick. I also like the available auto-pay feature and its benefits, it is nice to not have to remember due dates.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Michael,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBillingLoan Process

    Reviewed July 10, 2023

    When I was looking to get a loan to take care of my credit card debt I came to Upgrade. I had dealt with them in the past and it was a very professional experience. Needless to say it was a no-brainer to come back again. Application process online was very simple. Highly recommend Upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Vickie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed July 9, 2023

    I was overall happy with the process. I just wish I knew in advance that you took the fees upfront. I would rather have the fees tacked onto the back of the loan or made aware that the amount I was requesting would be less than what I would receive.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jamie,

    We appreciate your feedback.

    We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 5, 2023

    This is my second personal loan through Upgrade. Easy to apply, easy to upload any info they need and quick response. Friendly, knowledgeable folks that answered all my questions. Money was deposited directly to my account promptly. I will definitely use them ago if the need arises and recommend them to anyone that needs a personal loan.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Gail,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 27, 2023

    Just so very easy to work with and they get a response to you very fast, and they were also very fast and quick about getting your money to you. I would definitely recommend this organization to anyone that needs a loan that qualifies good for it because they are so good at helping you out.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Margaret,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedOnline & AppBillingLoan Process

    Reviewed June 27, 2023

    My experience with Upgrade was very good. It was a quick turnaround for approving the loan and depositing the money. Even factoring in a holiday Monday. Easy setup on the website to make payments. I would recommend this company to a friend. Looking to do more business with them in the future.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Robin,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTimeliness

    Reviewed June 26, 2023

    I had to apply for an emergency loan. Upgrade provided good customer service and I appreciated their help. The money was in my account the next day as they promised. Since I am already in the system, I am assured that they will accommodate me if possible. I contacted them on a holiday late at night and they responded. I also referred to a friend.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Andria,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 24, 2023

    Working with Upgrade was very efficient and rewarding. My needs were met and I was able to start paying off debt sooner than expected. I am looking forward to sharing my experience with my family and friends. Being able to utilize the account manager online helps me avoid unnecessary wait time on the telephone.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Kenneth,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed June 24, 2023

    I felt that everything went very smoothly without any hitches except the website didn't work sometimes. I was able to work around the website problems by sending the information to the email address, which was very effective. The staff was very professional and helpful with any questions that I did have.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Karoline,

    We appreciate your feedback.

    We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed June 22, 2023

    I feel like this is a great company to work with. They have the best customer service. Everyone I work with is friendly, helpful, patient and really great. I look forward to many more years working with this company. The process is easy and fast. The Website is easy to maneuver and you can find what you're looking for quickly.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Tely,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed June 22, 2023

    Cannot believe the fast response with minimal questions, great payment plans Upgrade has to offer. Upgrade really helped me clear my debt and gave me peace of mind, that I can at least breathe a little. Will recommend Upgrade to the ones trying to keep their heads above water in this crazy inflation.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Veronica,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 20, 2023

    The application process is very easy and straightforward. The autopay feature is also quite efficient and easy to set up. The list of potential lenders gives enough options to truly figure out the best fit. I would recommend this to anyone looking for a quick easy fix for their financial troubles.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Annalie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Sales & MarketingOnline & AppStaffLoan Process

    Reviewed June 14, 2023

    This is my second time getting a loan from them. It's very easy to apply. I also love the app, everything you need to do is on the app. It's also very informative and very helpful. That's why I keep coming back. I've had no issues first round and don't see any issues this round. Thank you so much!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jennifer,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase

    Reviewed June 11, 2023

    I requested $10,000.00, only received $2,000.00!!! They come to see fit about me getting the whole 10 ggg's. This was the only thing I have to complain about. I were tell others about this, but I would have to say, they was fair.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello William,

    We’re sorry to hear you were dissatisfied with your experience at Upgrade.

    We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.

    We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffEase of UseLoan Process

    Reviewed June 8, 2023

    The entire process was so smooth and quick and easy to complete. Also, the app on your phone is very user friendly and works better than the site on the computer! Upgrade will be my go to for any future personal loans!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Calandra,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Online & AppRefunds & PayoutsBilling

    Reviewed June 7, 2023

    Online application is very easy and received an answer in minutes. I am happy with the process. They paid my creditors directly in full and sent me notifications of the payment. The rest was deposited into my bank account in a matter of days

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello William,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 5, 2023

    Everyone was helpful. Easy to follow instructions online (even for an old lady!) and upload required documents. Very happy with the whole experience. Funds appeared in my account within 2 days with no problems. Couldn't ask for a smoother transaction! I would certainly use Upgrade again if I find myself in need!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Lia,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed May 30, 2023

    Appreciate everyone that works and handles the accounts for their customers. I am very pleased with my service since I have been doing business with these folks. Any questions I may have regarding my account the staff at Upgrade have been very professional at handling my accounts.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Ronald,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBillingLoan Process

    Reviewed May 29, 2023

    My experience with Upgrade is excellent. This is my second time applying for a loan and I preferred to do it with them because they are very fast and effective. Both the customer service and the website are designed to be effective and highly reliable. The monthly payments are very affordable and help you get out of debt responsibly but comfortably.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Marlen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffBillingTransparency

    Reviewed May 25, 2023

    This was quick and easy to complete. No issues with anything. I've used Upgrade before so most of my info they already had on file. Just updated and they checked my credit and I was approved. It is really gonna help get me set on an easy budget that I can not only pay my bills but save more each month than I have ever saved. Thank you.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jerry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 24, 2023

    I was amazed at the speed, professionalism and convenience of this process and the team members involved. When you are accustomed to hearing "NO, WE CAN'T", receiving a "YES, WE CAN" leaves you sort of speechless!! THANK YOU!! I could not believe it when the funds were deposited in my account within 24 hours of approval. SIMPLY THE BEST!!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Sandra,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Sales & MarketingPunctuality & SpeedFollow-Through

    Reviewed May 23, 2023

    Application process was quick and very easy to get completed. It was really nice that the Approval happened within a couple of days. Had the money as advertised in my bank very quickly. Overall it was a smooth transaction. Good job.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Ricky,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessHonesty & Transparency

    Reviewed May 23, 2023

    My experience with Upgrade was great. I have recommended Upgrade to family and friends, great company, fast process and very honest. The loan process was very easy and customer service was on time answering my questions in a timely manner, once my loan was approved my funds were available when they told me they would be.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Billy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffLoan Process

    Reviewed May 16, 2023

    Experienced an awesome, fast and easy application for a loan particularly when a live Upgrade representative answered my phone call when I was experiencing difficulty via online application. He explained, guided and stayed with me throughout the application process. As he promised I had the money in my bank account in as little as three (3) days!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Anita,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed May 15, 2023

    I applied for my loan and was given a quick approval and funds were deposited within a couple days and as agreed upon. Definitely recommend to anyone looking for a loan at a fair rate. I have had previous loans with this lender and have paid them off with no penalty.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello John,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase

    Reviewed May 14, 2023

    Needed a little extra cash for a needed purchase. Submitted a request and in little or no time it was approved. Got the cash I needed and able to get the item I needed before others had a chance to purchase it.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Michael,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffHonesty & Transparency

    Reviewed May 11, 2023

    Upgrade has been a reliable and honest resource. If have debt issues, wanting that big purchase, or for whatever reason, Upgrade is there for you. Find out today if they can help, they helped me with my requests and I’m thankful for their help.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Michael,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed May 10, 2023

    Upgrade is our go-to for reasonable and fair personal loans that can be paid off quickly and have competitive interest rates. They are easy to work with and once you have set up an account you can do everything online - super user-friendly! Highly recommend!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Erin,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 9, 2023

    Fast and convenient with respect to you. Prompt service and kept well informed of the complete process. Excellent personnel to work with that has your needs and respect in mind as well as your security. As said very prompt service from a great company.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Gary,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedTimeliness

    Reviewed May 8, 2023

    As a prior customer, the application was very quick and easy. Approval was very quick, happening within minutes of submission. However, it took over a week to get the funds deposited into my account once approved. I will use this service again if needed.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Alan,

    We appreciate your feedback.

    We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2023

    My experience was an easy, no hassle experience. I filled out the necessary information, was given help if I didn’t understand something and I received a response very soon after my appropriate documents were sent. I would use Upgrade again as well as recommend them to a friend.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Tracey,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 3, 2023

    These guys were fast and courteous and very knowledgeable about their product with pressure to move forward if I choose not to, but made it very easy so I could. I encourage you guys to give this company a try. You'll be glad you did.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Anthony,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed May 2, 2023

    I came across Upgrade while checking my credit score with Experian, and I went ahead and applied and it actually went pretty fast and smooth to my surprise. So I would highly recommend it, and would actually consider using this in the future for other products that they provide.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jesus,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed May 2, 2023

    This is my second loan with Upgrade. The staff is really helpful and worked well with me both times. The only recommendation I could make to improve the process would be to have a more detailed list of everything needed to streamline the process. I would definitely recommend Upgrade to anyone looking for a loan.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello James,

    We appreciate your feedback.

    We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed April 26, 2023

    The loan experience with Upgrade was a good experience except for the high loan fees that I didn’t quite understand as good as I should have, The $750 was a bit too much for me even though I needed the money in a short time frame. If that could have been a little better I would have rated Upgrade 5 out of 5 stars, but I still will rate the experience 4 out 5 and would do it again with a little better deal…

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jerry,

    We appreciate your feedback.

    We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed April 26, 2023

    Always very helpful. When I have requested funds they were deposited in my account in a timely manner. Compared to other cards I would give Upgrade a 10. I had never heard of Upgrade so when I looked into it your services seem to be second to none.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Michael,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedOnline & AppEase of UseTransparency

    Reviewed April 23, 2023

    It was a quick and seamless transition from application, to approval to deposit. The entire transaction was transparent, and the website is easy to navigate. I highly recommend Upgrade, and their services. I am a return customer and will use them if I ever need them again!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jodie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppLoan Process

    Reviewed April 20, 2023

    I was very surprised at how easy and fast the process was to receive the loan amount that I requested, and how fast the money was deposited into my account. Everything was explained very well on the website, which makes it unnecessary to have to call them to ask questions. I would definitely recommend Upgrade for their exceptional service!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Sandra,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan Process

    Reviewed April 19, 2023

    Upgrade has given me a great opportunity to consolidate my bills and to better myself financially. Didn’t actually think they would give me a chance for a loan but grateful for this opportunity to build a better future for myself and my children.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Daniel,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed April 18, 2023

    Service was good and questions and issues solved. Staff was courteous, information was correct. Information kept private. No problems with the bank and reception of loan. Took longer than the first loan but I will repay and use Upgrade again,.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jerr,

    We appreciate your feedback.

    Here at Upgrade, we make it a priority to take into account our customers' concerns to try and improve our level of customer experience.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan ProcessRates

    Reviewed April 18, 2023

    Upgrade has a great product offering and they are highly efficient in getting your loans approved and funded. I have many products with Upgrade - loans and credit cards and will do more business with them in the future. They have competitive rates and programs.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Polonia,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Price

    Reviewed April 16, 2023

    I know some people were upset with the one time fee, but it was worth it to me to get out of a jam. I also like how you can borrow only what you need and not forced to borrow a huge amount. Thank you for saving the day!

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    Upgrade
    Response from Upgrade

    Hello Ann,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan ProcessTimeliness

    Reviewed April 10, 2023

    So I was worried I had to pay the IRS and I applied for a loan to pay it off. The process is so simple and I got a decision right away. The funds were in My checking account the next day. I will definitely continue to do business with Upgrade! Thank you!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Irma,

    We appreciate your feedback.

    Thank you for servicing with Upgrade!

    Verified purchase
    Staff

    Reviewed April 6, 2023

    Would recommend a friend anytime, the process was smooth and I never got frustrated. The rep was very respectful and professional. Didn’t think I was gonna get approved but Upgrade made that happen. If I ever need another, it will be Upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Bobby,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 5, 2023

    It was involved but worth it to get a great rate. A rate that no other company would even try to match. Customer service was top notch and helped me through every step. I highly recommend them. I also didn't have to go through a lot of automated steps.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Tina,

    We appreciate your feedback.

    Thank you for servicing with Upgrade!

    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed April 2, 2023

    We needed to get a loan for a new roof. Upgrade was wonderful and came in with the lowest rate. It was also extremely easy to apply for the loan and have it approved and the money was in our account two days later. I would highly recommend upgrade to anyone who is searching for a loan. I would definitely use them again!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Tara,

    We appreciate your feedback.

    Thank you for servicing with Upgrade!

    Verified purchase
    StaffBilling

    Reviewed March 28, 2023

    Upgrade has helped me twice with financial flexibility. Unlike other lenders that you have to go through a needle to be approved, this company made it simple for me with a clear monthly payment plan. I highly recommend that if you wanted to improve your credit score, try upgrade

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Richmond,

    We appreciate your feedback.

    Thank you for servicing with Upgrade!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 24, 2023

    I appreciate that the process is not difficult in determining eligibility and it is quick. Also, I’ve always had a pleasant experience whenever having to call in and speak with someone. Upgrade has helped me when in a few tough situations and will continue to have a good rep in my mind.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Courtney,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan Process

    Reviewed March 23, 2023

    Only took a few days to receive funds from start to finish. Would recommend Upgrade to anyone who's thinking of getting a personal loan. In addition, Upgrade also may offer a new customer an Upgrade Card with more flexibility compared to a traditional credit card.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Frank,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceTechStaffLoan Process

    Reviewed March 23, 2023

    Your application is quite long and ask for an incredible amount of info. But your associates were very helpful and they had a good attitude. My contractor could not start to remodel my house until the loan was approved. That put me behind on my remodel job. But I do appreciate the loan being approved.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Norman,

    We appreciate your feedback.

    We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 22, 2023

    The whole process was smooth and transparent from start to finish. Easy peasy. It took very little time from start to finish. Maybe 15 min total. Customer service is also very knowledgeable and easy to talk too. Would highly recommend.

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    Upgrade
    Response from Upgrade

    Hello Steve,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffRatesFollow-Through

    Reviewed March 21, 2023

    Was a very easy and helpful transaction. Everything went as promised. I would definitely recommend Upgrade. My cards were paid off as set up, and funds deposited In one day of being approved. I think that the rates were fair as well.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jay,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffFollow-Through

    Reviewed March 18, 2023

    Wonderful communication with people over the phone. Fast and friendly. Service Is 100% good job. They said what they would do and they did what they said that was going to do. I would suggest anyone that needs some type of systems of service that they go to your Is program Or company.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hi Michael,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed March 15, 2023

    The loan process was very easy and quick. I did it all from my cellphone. Once the loan was approved, I put in my credit card debt information. The day the loan was approved, I received the funds in my bank account minus my credit card debt. That amount was sent straight to the credit card company. This was effortless!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Adrian,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed March 13, 2023

    My experience with Upgrade has been great. I would recommend them to my friends, family. It was a fast process, and all my questions were answered in a positive manner. This is my second experience. So that alone tells you what I feel about this company.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Frankie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed March 12, 2023

    While in escrow to purchase a home, the lenders required another 5 percent down (huge) to close!!! CreditKarma gave me options to choose from. I chose UPGRADE and applied on a weekend day! I was immediately approved, with repayment schedule printed out. I did not have to supply any paperwork, only connect them to my bank. The money was deposited the 2nd work day, after the immediate approval. I was so impressed. The process was so amazingly simple. Now for the escrow to close!!!! When signing into my UPGRADE account, I was then given the option to sign up for a credit card ($1000) from UPGRADE. I applied, but was requested to submit my income paperwork. I did twice, but now they want a letter proving my income! OMGOSH!

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    Upgrade
    Response from Upgrade

    Hello Terese,

    We want to thank you for providing us with your feedback and letting us know that our service did not meet your expectations. We will use this feedback in order to improve our overall customer experience. We appreciate you taking the time to bring this to our attention.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed March 8, 2023

    I am a retiree and wanted to pay off credit cards to secure a lower interest rate and was given a 15 thousand dollar loan with virtually no hassle. I would recommend Upgrade to anyone. The process was easy and quick and I'm very happy with the results.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Diane,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed March 7, 2023

    I have had a few unexpected problems and had to borrow money twice. They were quick and easy. I opened a credit card through them as well and they gave me 300 dollars as a out of nowhere gift. Recommend over all others.

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    Upgrade
    Response from Upgrade

    Hello Daryl,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan ProcessHonesty & Transparency

    Reviewed March 5, 2023

    From the very first contact to the unbelievably swift evaluation and then receiving the loan by direct deposit, I was very impressed with the knowledge and professionalism of everyone involved. I honestly would highly recommend Upgrade to anyone in need.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Bruce,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan Process

    Reviewed March 3, 2023

    I was fine with the loan, but the force of requiring a new banking account is offputting. I have used LendingTree previously and this was not my experience with them. I went to one website to make the payments and pay off the loan. I'm hoping this experience with Upgrade is similar.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jared,

    We apologize for the inconvenience this has caused you.

    We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.

    We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    StaffBilling

    Reviewed Feb. 28, 2023

    It was a very easy application form and I would recommend this service to friend and family members. The payment plan setup for me was easy to understand and use. I look forward to using Upgrade in future purchases of thing we need around our home.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Mark,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed Feb. 23, 2023

    The entire process was very quick and easy. Being able to complete the application and submission of required documents online was convenient. The time from submission to approval was merely a day. This is the second loan I've received from Upgrade and I wouldn't hesitate to apply for another if needed. The interest rate was better than other lenders I researched and the flexible repayment options were an added benefit.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Robert,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffBillingLoan ProcessRates

    Reviewed Feb. 21, 2023

    Hi, Thank you for offering me this loan to payoff 3 of my Credit Cards that I was paying high interest Rates. You have Great Customer Service. Your Company was very helpful and Explained the Loan And understand it well. Thank you.

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    Upgrade
    Response from Upgrade

    Hello Maria,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 21, 2023

    Far too many hoops, and NOT CLEAR COMMUNICATION, so it was not an easy transaction. Do you understand? This MUST be easy for folks. Making this a trial is NOT the way to do business for any reason. Upgrade makes it HARD to do business.

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    Upgrade
    Response from Upgrade

    Hello Mark,

    We appreciate your feedback.

    We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know.

    Verified purchase
    BillingRates

    Reviewed Feb. 20, 2023

    Fabulously efficient and easy. Tthey made it simple and the funds were there in 48 hrs. The process was wonderful and quite a marvel in today's complex world. I highly recommend Upgrade. Interest rate is much better than credit cards. Please give it a shot. You will be glad you did.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Steven,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingEase of UseRates

    Reviewed Feb. 17, 2023

    To whom it may be of interest. Dealing with your company was very smooth and easy and I would highly recommend your service to others for ease of use and how it was easy you handled payment to all and quick turn around time.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Vincent,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 16, 2023

    Everyone who called and I spoke to had excellent customer service skills and knowledge, explained the process, what was needed from my co-applicant and myself in order to complete application and so on. I would recommend to friends and family.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hi Martha,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed Feb. 10, 2023

    I found Upgrade through Credit Karma, so I knew it was safe to apply. Working with Upgrade to find a personal loan to consolidate my mountain of credit card debt was a great experience. It was easy, quick, and I am currently paying about the same amount monthly that I was for the credit cards, but with the knowledge that in a few more years, that debt will be gone! Life-changing. Thank you, Upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Tammany,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffBillingLoan Process

    Reviewed Feb. 10, 2023

    I am so glad that I chose Upgrade to help me with my debt consolidation. The app and review process was quick. It took about a week to receive the funds after I was verbally told my loan was approved but only a couple of days from when I received the approval email. They made payments directly to my credit cards which was very convenient. I especially like the terms of the loan and that I will be paid off in 3 yrs versus 5-7 with other lenders. I am very happy with my decision.

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    Upgrade
    Response from Upgrade

    Hello Stacey,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Feb. 10, 2023

    I appreciate the prompt and polite way in which They handle My Loan application from beginning to end of processing. I have no complaints with this Company. I have received the Loan in a matter of a few days as stated. The steps to follow to complete paperwork was easy enough with help of agent online and by phone as needed. Thank You..

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    Upgrade
    Response from Upgrade

    Hello Joyce,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed Feb. 8, 2023

    My recent experience with Upgrade has been great, the application process was fast and easy and I had the funds deposited into my account within a week. I couldn't be more pleased with their service, I would definitely recommend them to anyone in need of a bill consolidation loan. - Thanks Upgrade!

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    Upgrade
    Response from Upgrade

    Hello Eric,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan ProcessRates

    Reviewed Feb. 6, 2023

    Great experience so far. Applying was easy especially if you already have a loan as I do and needed to refinance some credit cards that had high interest rates. No surprise when it comes to your monthly payments. They tell you upfront.

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    Upgrade
    Response from Upgrade

    Hello Gail,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed Feb. 5, 2023

    Applied, loan was approved, and within 2 business days, the loan was being processed to meet my needs. Can't complain, for I am a returning customer. The process is quick, lets you pick payment options and if qualified amount of loan.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Dianne,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Jan. 27, 2023

    I felt the process was without a lot of effort. I was told I was approved rather quickly. The money was in my account one day later. I used the money to pay off my credit cards! I'll definitely be using them again!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello David,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 19, 2023

    Very fast and easy application process. Easy to reach someone in customer service. Opened a checking and high yield savings too! I recommend Upgrade to anyone that qualifies and looking to consolidate debt. I qualified for a line of credit too! Thank you so much for helping me!

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    Upgrade
    Response from Upgrade

    Hello Sonia,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Jan. 19, 2023

    Was fast and pretty easy to understand how the process works. Got back to me in a timely manner about my loan. Even got a call from a representative to help me with things I didn't understand. Talked me right through it.

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    Upgrade
    Response from Upgrade

    Hello David,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PriceLoan ProcessRates

    Reviewed Jan. 19, 2023

    I had the best experience. The process was pleasant and hassle free. I did everything online and I got my funds sooner than I expected and my loan rate is way lower than anywhere else. Definitely Recommend Upgrade to my family and friends. I couldn’t be happier with the service. Better than Lending Club and cheaper than my current credit Union rates. Thanks Upgrade. Karina **

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    Upgrade
    Response from Upgrade

    Hello Karina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Billing

    Reviewed Jan. 18, 2023

    I am so thankful for Upgrade. I was looking to consolidate my debts into one monthly payment. I applied to Upgrade and received my funds within 1-2 business days. I am now on my way to financial freedom and improving my credit.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Tawana,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Jan. 18, 2023

    Needed some money to hold me over and it was fast and easy to get. I did $1000 and in 1 day got the money. You have to start an account for $5 with a bank but you can easily cancel that after you pay the loan back.

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    Upgrade
    Response from Upgrade

    Hello Jeremy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRates

    Reviewed Jan. 17, 2023

    I Found it easy to apply. All the steps for the Upgrade loan were quick. I received a Quick response on approval. I Found a good rate for a consolidation loan to pay off a higher rate loan. Was happy with the outcome and process.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Michelle,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Jan. 17, 2023

    Great experience. Easy process, no long waiting period. Fast courteous service. No long lines. Enjoyed the experience during service with Upgrade. Also opened the door for other great opportunities; credit union membership and fast auto draft payment with reminder before payment date.

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    Upgrade
    Response from Upgrade

    Hello Regina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed Jan. 16, 2023

    The technology makes it easy to upload requested documents. The loan was processed quickly and accurately. Funds were disbursed promptly. Rate and fees were reasonable. Amortization options were appreciated. This is not my first Upgrade loan. Overall a great experience.

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    Upgrade
    Response from Upgrade

    Hello Colleen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Billing

    Reviewed Jan. 14, 2023

    My experience with Upgrade was awesome no hassle, with no problem and also in short time. I was looking to pay off credit card debts..so I looked on Credit Karma and found upgrades and tried it. I will differently recommend upgrade to friends and family. Thank you upgrade.

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    Upgrade
    Response from Upgrade

    Hello Katrina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed Jan. 11, 2023

    My loan was approved so fast and the money was in my account and the credit cards were paid off. This is a dream come true. Yes, I would recommend to all my friends. Thank you so much. I am very pleased.

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    Upgrade
    Response from Upgrade

    Hello Mary,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of UseLoan Process

    Reviewed Jan. 9, 2023

    Fast convenient service. Easy to navigate website. Customer service was easy to deal with also. Would recommend to anyone looking for fast cash or if needed a larger loan. Terms were laid out in plain sight to understand fully. Thank you Upgrade.

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    Upgrade
    Response from Upgrade

    Hello Tammy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Jan. 5, 2023

    Personal loan. Got my funds very fast, process was very fast and easy, felt very satisfied with this company. I would definitely recommend them to friends and family. This is my second personal loan from this company and I would definitely do it again.

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    Upgrade
    Response from Upgrade

    Hello Juan,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Jan. 5, 2023

    My experience with the loan process was efficient and timely. I would give the process 5 stars. The direct deposit made it convenient for me. I was able to handle monetary situations quickly. I would definitely recommend Upgrade to friends and family.

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    Upgrade
    Response from Upgrade

    Hello Carolyn,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Jan. 4, 2023

    Quick, painless, and simple process to get money. Got the money fast. If you need to pay off credit cards, have them (Upgrade) send the money to the credit cards and pay off faster. I would recommend all my friends that need help to Upgrade.

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    Upgrade
    Response from Upgrade

    Hello Paul,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Jan. 4, 2023

    Just obtained a loan from you and the experience was quick and professional. I would recommend you to anyone that is in need of a loan and I am sure that I will be using you again. I had to make 2 calls to check on the status and both times the personnel was friendly.

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    Upgrade
    Response from Upgrade

    Hello Debra,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Jan. 4, 2023

    Great service. Easy to do online. Handled the loan quickly. I called and talked to customer service I assume. They answered all my questions. Funds were deposited in my account in less than a week. All around a positive experience. Thanks -Will

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    Upgrade
    Response from Upgrade

    Hello William,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBillingEase of UseLoan Process

    Reviewed Jan. 4, 2023

    I have had a great experience with Upgrade. They helped me with a personal loan to pay off some bills. Plus gave me a credit card that has also been helpful. Easy to use and payments are reasonable. I would recommend them to all of my friends and family.

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    Upgrade
    Response from Upgrade

    Hello Karen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase

    Reviewed Dec. 31, 2022

    This was a good experience. Very easy to fill out the application and be approved. I would definitely recommend this to a friend who might be a little short on cash. I would use this company again if I find myself short of cash.

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    Upgrade
    Response from Upgrade

    Hello Deb,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingEase of UseLoan ProcessRates

    Reviewed Dec. 29, 2022

    My loan experience was super nice and easy, super quick, easy to navigate, the process online and the costumer service was so helpful, definitely I highly recommended to everyone, Upgrade credit card or personal loan, good rates and easy to access.

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    Upgrade
    Response from Upgrade

    Hello Felipe,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan Process

    Reviewed Dec. 28, 2022

    Everything they say is true. I applied for the loan and didn’t get a chance to complete everything so Upgrade sent me a reminder and to my surprise everything happened just as they stated. I followed their procedure and my funds were in my account just as they said. The funds were in my account in two days and the credit cards were paid off. Providing me the funds when they did made for a great Christmas!!

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    Upgrade
    Response from Upgrade

    Hello Georgia,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed Dec. 28, 2022

    When I went online to apply for my loan it was very easy and getting our money was easy and service was excellent and I would tell a friend. I am very happy with the every this went. The company is very helpful.

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    Upgrade
    Response from Upgrade

    Hello Terry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed Dec. 27, 2022

    Yes everything was great efficient and fast. I would definitely recommend to a friend!! The application was easy to navigate and seamless. Very easy to understand and complete! The money was sent directly to my account within a few days of completion. This is definitely a great way to consolidate.

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    Upgrade
    Response from Upgrade

    Hello Merv,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessTimeliness

    Reviewed Dec. 27, 2022

    This process for obtaining a personal loan was super fast and easy. Very self explanatory, you knew exactly what information you needed and how to get it where it needed to go. You receive emails that informed you throughout the whole process of exactly what was happening with your application. Funds were available the very next day! I was very impressed!

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    Upgrade
    Response from Upgrade

    Hello Penny,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 26, 2022

    It was fast at receiving the appropriate funds, and easy to do.. People were very nice and professional. Would recommend to anybody. Experience was very fast and easy to do online. Funds were deposited into my account very quickly after loan approval.

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    Upgrade
    Response from Upgrade

    Hello Toni,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed Dec. 24, 2022

    I appreciate the quick response I got when I applied. Everything was done in a professional manner even though it was all online. In this day and time people need a way to consolidate their debts with a lower interest rate than a credit card.

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    Upgrade
    Response from Upgrade

    Hello Lowell,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffEase of UseLoan Process

    Reviewed Dec. 22, 2022

    Quick response and positive actions. The service is second to none Words cannot express how easy they have made the process! This company products are user friendly covering the whole spectrum of loan and money options. I would recommend their services to all of my friends and family.

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    Response from Upgrade

    Hello Joseph,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed Dec. 19, 2022

    Quick and Easy, Would recommend to a friend. Very professional and I like its ease of use and completion. So nice to be able to complete everything through email which I prefer to save me valuable time during the day.

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    Response from Upgrade

    Hello Susan,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedStaffEase of UseLoan Process

    Reviewed Dec. 15, 2022

    Staff was very prompt and professional in processing my first loan request with Upgrade. Website was easy to use and loaded my documents and bank information with no issues. Funds were deposited within three days of starting the request.

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    Response from Upgrade

    Hello Ruth,

    We appreciate your feedback.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 15, 2022

    I was in a situation that I need to get a personal loan in a timely matter and upgrade was amazing!!!! Every person I talked to was very helpful and very friendly. I would recommend Upgrade to anyone looking for a loan.

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    Response from Upgrade

    Hello Dorothy,

    We appreciate your feedback.

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    Verified purchase
    StaffBillingLoan Process

    Reviewed Dec. 15, 2022

    With my wife finishing up her PhD, I need to consolidate some credit cards in order to free up some money. Upgrade was there to provide me the loan to pay off my cards which has helped tremendously. Thank you, thank you, thank you!

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    Response from Upgrade

    Hello Stephen,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 15, 2022

    Had a wonderful experience they made it very easy and quick to get the loan I needed. Will definitely use upgrade again in the future. Thank you very much for making this very easy and hassle-free. Will be doing business with you again.

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    Response from Upgrade

    Hello Larry,

    We appreciate your feedback.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Dec. 15, 2022

    I find this company easy to work with and the process easy. They try to work with you as a client and respond quickly. I find the interest rates to be very competitive and helpful as well. They are a great company for consolidation loans especially in the crazy market right now.

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    Response from Upgrade

    Hello Lisa,

    We appreciate your feedback.

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    Verified purchase
    BillingLoan Process

    Reviewed Dec. 14, 2022

    I had a good experience with you guys. It did not take long for my loan. You guys did not give me the run around and I appreciate that and you made the payment that I can afford And thank you. I would take out a loan again And I would recommend you to all my friends.

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    Response from Upgrade

    Hello Susan,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedStaffBillingEase of UseTimeliness

    Reviewed Dec. 12, 2022

    Quick and friendly, very knowledgeable. Answered all my questions and pleasure to work with all my questions. In a timely manner. The associates made it easy to work with. Sincerely, recommend them to a friend. Easy to use. Got the money deposited right away. Started paying bills the next day.

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    Response from Upgrade

    Hello Frank,

    We appreciate your feedback.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 11, 2022

    When applying for my loan it was very easy to get the money I needed to pay off a high-interest-rate loan. Upgrade staff are very friendly and well-informed about the products Upgrade provides to their customers. I will be referring family and friends for Upgrade services.

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    Response from Upgrade

    Hello John,

    We appreciate your feedback.

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    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaffBillingEase of UseLoan Process

    Reviewed Dec. 9, 2022

    My loan was very easy to apply for and funds were available in a timely manner. I would definitely recommend Upgrade for a personal loan. Whether it be to consolidate your credit card bills or for a large purchase. The app is easy to log into for checking the status of a loan and very user friendly to make your payments. I’ve never received hassling calls.

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    Response from Upgrade

    Hello Melanie,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 9, 2022

    This was a very easy process and super fast!! Upgrade is very pleasant to work with. Debt consolidation is very important these days and they made it a breeze to do. Thanks upgrade!!! Would do this again without a second thought.

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    Response from Upgrade

    Hello Chris,

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    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Dec. 6, 2022

    The process was quick and easy. The money was sent to my bank account as requested and sent to my credit card as requested in a timely manner. I would recommend Upgrade as the company is a consumer-oriented business.

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    Response from Upgrade

    Hello Clifford,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Dec. 5, 2022

    I absolutely loved the process of Upgrade. It was quick and easy and they lead me step by step. They were very professional and the rates are the lowest that I have seen. In all my years I have never encountered such professionalism as well as overall comfort in the process. I would definitely recommend Upgrade to everyone I know.

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    Response from Upgrade

    Hello Tamika,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 5, 2022

    Overall a good process for this loan- Upgrade provided many different options that were clearly laid out. The actual document submission was clear and concise and the funds were disbursed quickly as described initially. I would recommend using Upgrade to any of my friends or family.

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    Response from Upgrade

    Hello Scott,

    We appreciate your feedback.

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    Verified purchase
    BillingLoan Process

    Reviewed Dec. 2, 2022

    I applied for a loan, and the process was made very simple for me from start to finish. Everything was done online and explained to me in layman’s terms. I made the loan to pay off credit card debt. Very good feeling to pay balances off.

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    Response from Upgrade

    Hello Joann,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedStaffBillingLoan ProcessTimeliness

    Reviewed Dec. 2, 2022

    I was looking for a loan to consolidate the bills my husband and I brought into our marriage. I was able to see that a loan to pay off all our bills was LESS than just two of my spouse's bills. I applied, which was a quick and easy process. I spoke to a representative, whom was very professional and quick. Within 5 days, funds were in our accounts and our credit cards were paid off! I really like that I am able to change my payment date, as it originally fell on the same day as our mortgage!!

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    Response from Upgrade

    Hello Ashlee,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed Dec. 1, 2022

    My experience was a quick and positive process. I would recommend a friend or family. The rate and amount of repayment was the best offer I received. I will continue with upgrade to find other offers provided. Thank you for the offer.

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    Response from Upgrade

    Hello Mary,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Nov. 30, 2022

    This was my third loan from Upgrade. I am very pleased with their service. They gave me options for different loans and loan amounts. I received my funds in a very timely manner. The loan process was fast and efficient.

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    Response from Upgrade

    Hello Donna,

    We appreciate your feedback.

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    Verified purchase
    Loan ProcessRates

    Reviewed Nov. 30, 2022

    Easy to apply online and a couple minutes to get the loan, I recommend to everyone, and different options to apply short term or long term and different rate depending on your need, if you want to paid off on a few months there are no penalties.

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    Response from Upgrade

    Hello Javier,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed Nov. 30, 2022

    The loan was fast and I didn’t have to wait long to pay off my cards!! I have tried to get the help that I needed to pay down credit cards but no one could help me! Now I am grateful that Upgrade could!! I will recommend!

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    Response from Upgrade

    Hello Phyllis,

    We appreciate your feedback.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppBillingLoan Process

    Reviewed Nov. 30, 2022

    Easy loan process, all online application and very easy to place a loan request. I received a quick response and loan was funded in 2 days. Payments went to directly to multiple credit card companies and into my checking account.

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    Response from Upgrade

    Hello Frank,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Nov. 29, 2022

    Application process was easy to follow, kept me apprised along the way. Funding to pay off cards was quick and painless, and balance was funded into my checking account. It allowed me to take 2 or 3 short term loans and cards from %28.9 to less than 1/3 of that. This should hopefully set me up to be debt free in a much shorter time frame.

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    Response from Upgrade

    Hello Michael,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed Nov. 28, 2022

    Upgrade provided me with updates on the status of my loan. My loan was approved in a timely manner. I’m very pleased with the customer service. I called when additional information was requested and he was able to check and confirm all information was in the system.

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    Response from Upgrade

    Hello Crystal,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed Nov. 28, 2022

    I love using Upgrade anytime I need to refinance my loans/credit cards. They are phenomenal! Fast & friendly service, I highly recommend using them if you are looking to take out a loan! It was so quick to get a monthly payment and process the loan, I will certainly be using them in the future as well.

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    Response from Upgrade

    Hello Daniel,

    We appreciate your feedback.

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    Verified purchase
    Loan Process

    Reviewed Nov. 27, 2022

    Very pleased with the amount of time it took to apply and receive my loan. I thought that qualifying for a loan would be more difficult but Upgrade made it easy. I would definitely refer Upgrade to friends and family.

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    Response from Upgrade

    Hello Nellie,

    We appreciate your feedback.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed Nov. 25, 2022

    I had been looking for a loan to pay off credit cards and did my due diligence to find the one that suited my needs and myself. I applied for a loan, and credit card. Both processes were simple and easy to complete. Response time was within 2 business days. Funds were expedited quickly, Never knew this kind of process would be so seamless. Thank you!!

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    Response from Upgrade

    Hello Margaret,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed Nov. 25, 2022

    Our experience was great. The process was easy and quick. The money was distributed quickly. We were looking to pay off high interest credit cards and this gave us the ability to do it. We want to retire in three years and this loan will be paid off about that time.

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    Response from Upgrade

    Hello Denny,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedOnline & AppLoan Process

    Reviewed Nov. 25, 2022

    The process is fast and very easy. I was surprised how quickly the online application and necessary forms that need completion and receive authorization and approval. I would definitely recommend Upgrade to someone in need of a loan. Thank you.

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    Response from Upgrade

    Hello Gloria,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Nov. 23, 2022

    I was very pleased with the streamlined process and how quickly I received the funds. I received information in a timely manner regarding when my payments would start. I would recommend this company to my family and friends. I had several options from which to choose.

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    Response from Upgrade

    Hello Wilma,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed Nov. 21, 2022

    I applied for a loan to consolidate debt. Paid off a credit card and put part of loan in bank for incidentals. Application process was easy. Approval and receipt of funds was prompt. I am very satisfied with this service.

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    Response from Upgrade

    Hello Nancy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 18, 2022

    I am very satisfied with the quick response and approval for the loan. This will help me to get my debts paid and I wish that I had attempted this action before. I feel relief. Thank you so very much.

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    Response from Upgrade

    Hello Gwendolyn,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Nov. 17, 2022

    Really easy to apply and fast response. I love they disbursed my funds to credit companies for payoff. My second loan and very happy. Easy to contact and get help if you need it which is nice for an online company. Always friendly customer service as well both for loans and banking needs.

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    Response from Upgrade

    Hello Timothy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Refunds & PayoutsBillingEase of UseLoan Process

    Reviewed Nov. 16, 2022

    Getting the loan was very easy and I was able to pay my credit cards off and decrease my monthly fees. Their webpages are easy to navigate, and it was easy for me to know the status of my loan. I highly recommend.

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    Response from Upgrade

    Hello Jeannine,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Sales & MarketingPunctuality & SpeedBillingLoan Process

    Reviewed Nov. 16, 2022

    I begin doing business with Upgrade in 2022, after seeing their commercial on tv, Upgrade is really a great business, quite different from a traditional credit card company. Great work Upgrade. I will recommend Upgrade to friends and family, Upgrade loans are way to go if you need a loan quick as in my case. Henry L

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    Response from Upgrade

    Hello Henry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceBillingLoan ProcessTimeliness

    Reviewed Nov. 15, 2022

    I was approved for my loan in September 2022. I received funds the next day in my bank account. The majority of my loan was to pay off a loan (70%). I was told those funds from my loan company were returned to Upgrade and I would received them in my bank account to pay off the loan myself, which was fine. This took almost 8 weeks, several phone calls to Upgrade and several emails. During this time, payments were deducted from my bank account although I still didn't have 70% of my funds! I am very disappointed with the customer service since I was told with every phone call that the funds would be in my account in 1 to 4 days! I was told this 3 times over a 6 week period. It wasn't until I threatened to stop payments on the loan that I then received my funds! Finally, in the second week of November I received the funds!!! Certainly not a way a company should do business!

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    Response from Upgrade

    Hello Kathleen,

    Thank you for contacting us regarding your concerns.

    We attempted to reach out to you via phone on 11/23/2022.

    A Resolution Specialist will attempt to reach out to you shortly.

    We appreciate your patience.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 14, 2022

    I would recommend Upgrade to all my friends and family. They are extremely the best company to help me to increase my credit score. It was a real easy and quick process. They offer so many benefits. Thank you Upgrade!

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    Response from Upgrade

    Hello Colleen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Nov. 12, 2022

    The loan process was fast and easy. Will definitely try again, if needed. I currently have two loans and that did not hold Upgrade back from giving me the second loan. If given the chance I will recommend to others.

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    Response from Upgrade

    Hello Christine

    We appreciate your feedback.

    Thank you for being a valued customer!

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    Upgrade Company Information

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    Upgrade
    Website:
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