
Upgrade Reviews
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About Upgrade
Upgrade is an online and mobile banking solution that offers personal loans, credit cards and deposit accounts. With Upgrade, customers can combine online and mobile banking with affordable loans and cards, high-yield savings accounts and rewards checking accounts. Customers also benefit from free credit monitoring, alerts and credit education tools. Upgrade’s fully online service offers fast transactions, a simple approval process and easy banking.
- Fast approvals
- Loans up to $50,000
- 4.02% APY on savings accounts
- Same-day transfers up to $100,000
- $10 late fee on loans
- High origination fee
Upgrade Reviews
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- 4,895,222 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 16, 2022
Getting the loan was very easy and I was able to pay my credit cards off and decrease my monthly fees. Their webpages are easy to navigate, and it was easy for me to know the status of my loan. I highly recommend.
Hello Jeannine,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 16, 2022
I begin doing business with Upgrade in 2022, after seeing their commercial on tv, Upgrade is really a great business, quite different from a traditional credit card company. Great work Upgrade. I will recommend Upgrade to friends and family, Upgrade loans are way to go if you need a loan quick as in my case. Henry L
Hello Henry,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 15, 2022
I was approved for my loan in September 2022. I received funds the next day in my bank account. The majority of my loan was to pay off a loan (70%). I was told those funds from my loan company were returned to Upgrade and I would received them in my bank account to pay off the loan myself, which was fine. This took almost 8 weeks, several phone calls to Upgrade and several emails. During this time, payments were deducted from my bank account although I still didn't have 70% of my funds! I am very disappointed with the customer service since I was told with every phone call that the funds would be in my account in 1 to 4 days! I was told this 3 times over a 6 week period. It wasn't until I threatened to stop payments on the loan that I then received my funds! Finally, in the second week of November I received the funds!!! Certainly not a way a company should do business!
Hello Kathleen,
Thank you for contacting us regarding your concerns.
We attempted to reach out to you via phone on 11/23/2022.
A Resolution Specialist will attempt to reach out to you shortly.
We appreciate your patience.
Reviewed Nov. 14, 2022
I would recommend Upgrade to all my friends and family. They are extremely the best company to help me to increase my credit score. It was a real easy and quick process. They offer so many benefits. Thank you Upgrade!
Hello Colleen,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 12, 2022
The loan process was fast and easy. Will definitely try again, if needed. I currently have two loans and that did not hold Upgrade back from giving me the second loan. If given the chance I will recommend to others.
Hello Christine
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 12, 2022
Very easy process and smooth transaction. I appreciate the quick deposit. It really helped me out and the payments are reasonable. I have recommended Upgrade to a couple of friends. It's nice to know that I can get help when needed.
Hello Kathy,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 11, 2022
Right when I was debating what I needed to do to consolidate, then my little offer came in. It is well worth taking care of all the little high-interest cards for just this one payment. Pretty reasonable offer for a better peace of mind.
Hello Michelle,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 10, 2022
The loan process was easy. Good service. I recommend to my friend. Service was handle in timely manner. Thank you Jim. Received my loan in to my bank account in a few day as promised. Could not ask for better service.
Hello James,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 8, 2022
Staff has helpful. Every time I called they were there to assist me in my needs. I would highly suggest to anyone needing a loan. I hope Upgrade will allow me to use their service again soon. Thank You. From the ** family from New York.
Hello Royce,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 7, 2022
I needed a loan to clear down my credit card debt with a better interest rate. Upgrade had previously helped me with an earlier loan and decided to try them again. I had easy application to fill out and received a quick response of being accepted and also got my funds in a quick turnaround. I suggest anybody needing customer service for taking care of theirselves should come through your operation.
Hello Bradley,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 7, 2022
The process went very smoothly. Definitely will recommend. It was easy to upload documentation. They were very secure with my information as well. I would definitely recommend this to a friend. They funded quite fast too. Rates were good. Auto pay is a nice feature.
Hello Lisa,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 1, 2022
Upgrade has been helpful in my finances. Highly recommend them. The process is fast n easy. Received my funds in a timely manner. I used the app and did everything online. Called Customer service only once. They were very helpful.
Hello Ronny,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 1, 2022
Worked out great, fast, friendly. Good rate. Telll friend about it. Could not be happier. Help me when I needed help. Paid every thing in fast time. Card works great. Friend is thinking on trying it out soon. Sister liked what she saw..
Hello Daniel,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Nov. 1, 2022
Upgrade is amazing in helping me with my financial needs. I have been able to improve my credit, pay off credit cards, and make sure I have funds available in case there is an emergency. The stress I felt before Upgrade was overwhelming. I now feel at ease knowing significant financial strains have been alleviated.
Hello Michelle,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 31, 2022
I am very upset with Upgrade card services. I was approved on 8-3-21 with $250 welcome bonus. I activated the card on 8- 16-21, months go by on 5-19-22 called, make 3 payments and good, well 4 payments later no bonus, called 4 times, just got runaround.
Reviewed Oct. 29, 2022
I just took out a new loan with Upgrade, but so far, I am very, very impressed with the customer service, how quickly funds they were deposited, and follow-up after each contact I made with Upgrade. Great lending company and I would recommend to anyone looking g to consolidate and pay off high-interest cards.
Hello Cheryl,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 26, 2022
The whole process was very easy and quick. From start to being approved was only a few minutes and the money was in my bank account the next day. I will definitely look into this again if I’m ever in need.
Hello Cynthia,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 25, 2022
The whole experience from start to finish was quick, easy, and painless. It was very easy to apply and I received an answer immediately. There was no hassle or fuss. It was an unexpected pleasant affair. I would recommend Upgrade to my family and friends.
Hello David,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 25, 2022
Good company to work with until you have to speak with customer service. Other than that the products offered are just what I asked for and did help me achieve my goals. They helped when others wouldn’t. I would recommend to others.
Hello Robert,
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Thank you for being a valued customer!
Reviewed Oct. 25, 2022
My experience with Upgrade was very positive! They are extremely thorough which I consider safer. Also got a great rate which was lower than any I received. I would recommend in a heartbeat! I love that your first payment is the next month after you receive approval.
Hello Sandra,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 25, 2022
I'm nervous about the status of my loan. My main loan has not been paid off. I'm due to pay 300.00+ in two weeks to them... and I have to pay 457.00 to you? I understood that if you had difficulty in paying off my accounts, the amount would be sent to my account then I could pay it off myself. Instead ? ? ? you sent them a check that has not been credited to my account. Help!!!
Hello Carlos,
We spoke with you on 10/26/2022 and you confirmed your lender received the Direct Payment.
We apologize for the inconvenience and appreciate the time you took to let us know.
Reviewed Oct. 24, 2022
I got approved so I am happy. Funds were disbursed quickly but would prefer to see the funds in the account after 1 business day. I had the funds deposited into my Chase account. Apart from that, I am happy with the process.
Hello Dhruv,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 24, 2022
Quick, fast and very helpful. Personal loan easy to apply and fast response on deposit of funds. No hassle at all. I would recommend Upgrade to anyone who is looking for a great deal on your new loan or whatever you need is try Upgrade.
Hello Michelle,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 21, 2022
I couldn’t have ask for anything better. They were very fast in getting my money to me. I had the money separated to go different places and they handled all of that very efficiently. I had to send them an email with a question and they answered immediately.
Hello Karon,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 19, 2022
I got a loan to condense all of my credit cards to make it easier to pay them off. Within two days Upgrade reviewed my information, accepted my application and then deposited the money into my account so that I could pay off all of my cards immediately. It was quick, easy and will save me hundreds of dollars over the next year in interest.
Hello Andy,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 19, 2022
My experience was fantastic. It was an easy process and the money was in my account quickly. I loved that they took a part of it to pay some things off for me and then the rest I paid. It went so smoothly. And it feels great to be making one payment.
Hello Chris,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 19, 2022
When requesting the loan that I did receive the agent was professional, polite and very helpful. He gave me options and my loan came through within days and I'm very happy with the terms. Thank you very much.
Hello Gregory,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 19, 2022
This process was simplicity in action. Answer few questions, fill in couple blanks and submit. Response within minutes money in hand within 2 working days. Would highly recommend to anyone. Have borrowed for over forty years, never has the process been this easy. Rates are as good as most any financial institution. All the reward without the hassle.
Hello John,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 18, 2022
I have received only part of my loan. When will I get the remaining money from the Upgrade? I have not received the 2300 or 2500 rest of my loan that I applied for. When will I get the remaining amount so I can finish paying the rest of the payment that I was getting.
Hello Nadine,
We’re sorry to hear you were dissatisfied with your experience at Upgrade.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed Oct. 15, 2022
My experience with Upgrade has been super positive ever since I received my first credit card and then another card for a $17K credit limit. And now getting a much-needed loan from them is going to be a major help to meeting my financial needs!
Hello Cecil,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 13, 2022
I had a super experience and would definitely share this company with others. Thanks to Upgrade for helping me with my financial needs. The response you gave was quick and concise. Upgrade is way to work with and their customer service is superb!
Hello Terri,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 13, 2022
I was approved for this loan with no problems which was online, quick, easy. I recommend Upgrade highly to anyone interested in a loan with a great company. I am very satisfied with my loan with Upgrade.
Hello Paul,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 13, 2022
I've been dealing with Upgrade for almost a year now and I have to say the process is fast and simple zero headaches. Definitely will continue and recommend others about you guys. I recently took out a second loan thinking it would be a problem but got accepted. Thank you for being reliable
Hello Angel,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 13, 2022
I was happy to have been given such a generous credit card limit, and then disappointed when the amount was reduced based on information that had been on my credit report for a long time. I am thankful that I was able to get a personal loan so that I could pay down my credit card and have lower monthly payments and interest.
Hello Virginia,
We’re sorry to hear you were dissatisfied with your experience at Upgrade.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate your feedback.
Reviewed Oct. 13, 2022
I have to say that I am very impressed with the way Upgrade handled my loan process. It was easy to apply, there were no hoops or issues to get through. I was kept informed of the process, and the loan went through quickly. Thank you.
Hello Sharon,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 12, 2022
The approval rate was fast. The application is easy to complete. I like the way they give you the interest rate and monthly payment upfront before you decide whether or not you can afford the payments before hitting the submit button. Nothing is hidden and everything upfront. Love it!!
Hello Wanda,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 12, 2022
Awesome experience with no problems at all, wonderful company. Thanks, would definitely invite others to check it out and see for themselves and I am positive that they too would recommend their friends as well. Once again, thank you for a wonderful opportunity, looking forward for great things to come forth in the future. As a customer, I am saying yes to anyone whom wants to apply, you will not be disappointed.
Hello Jerry,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 12, 2022
Easy process and quick response. I will recommend to my friends and families. Very friendly App and good customer service. They made a fair process and faster answer to any question. I'm happy to use this company and tell everybody about Upgrade.
Hello Aldo,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 12, 2022
The easy and quickness of the loan was amazing. They treat you with the utmost respect. Would recommend them to anyone. We got all credit cards down to one payment and now it’s just one payment got that. Thank you.
Hello Carla,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 12, 2022
Easy online application and quick approval! When called to verify identity it was very secure and easy. All online documents were easy to read and understand. Online signature on forms was easy and it was a quick process. Overall my experience with Upgrade was great!
Hello Gina,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 11, 2022
I had a great experience while navigating the loan process. The support team was extremely helpful when I had questions, Everything was explained and there were no unexpected circumstances. I would recommend UpGrade to anyone. Upgrade has done their homework on how to provide great customer service.
Hello Robb,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 11, 2022
No hassle, very quick to be approve, no BI and I get my loan so Quick. They just ask me my Driver license and of course your personal informations but I have a very great experience dealing good with your company.
Hello Daniel,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 11, 2022
I am so thankful for the help that was given to me. Now I can breathe and save money where before they came into my life, I couldn't do neither I truly thank God for the way made for me. I'll never forget.
Hello Sharon,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 11, 2022
The Tech that came to see the AC unit was very detailed on our problem and on the solution. I was able to understand. He even went as far as to help me with the air filters. Informed me how often to change them.
Hello Christiana,
We believe that we may not have been the intended recipient of your comment.
However, we appreciate your feedback!
Reviewed Oct. 10, 2022
Amazing customer support, easily provide all documents by uploading them and I've been pleased with each time I've used this service for short and long term loans. No unexpected fees or costs. Truly transparent about all requirements pertaining to your loan.
Hello Karen,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 10, 2022
Excellent customer service, it was very easy to apply online and receive my personal loan. I had to upload some documents for my loan and the help I received was so helpful. I would recommend Upgrade to anyone looking to get a loan of any type.
Hello Jon,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 8, 2022
Very simple process and I love that there are no penalties for early payoff. I paid off my first loan in 16 months and I am currently a repeat customer. The low monthly payment and interest rate make borrowing less stressful.
Hello Tonya,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 6, 2022
Very easy to apply online. Process was painless. The instructions were clear and website easy to navigate. Verification process was inclusive and non-invasive. Filling out the individual fields were easy to understand. I would definitely recommend Upgrade to friends and family.
Hello Ken,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 5, 2022
This is my second loan using Upgrade. The application process was so easy and fast. The terms of the loan were great! I have had the other loan for a year and have had zero issues. I highly recommend this company.
Hello Patricia,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Oct. 4, 2022
Although I was looking for a loan, I never actually finished my application but still found the loan money in my bank. I have used it but it was for a different amount and different time period than I wanted.
Hello Michael,
We appreciate your feedback.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
If you have any other issues, please feel free to contact our Servicing department at (844) 899 -9931.
Thank you for servicing with Upgrade!
Reviewed Oct. 2, 2022
A little longer wait than I expected. Otherwise, excellent. Service was good when I called and I received emails to guide me. I have only had my loan for a month or so but so far so good. My experience with Upgrade was easy and every one I spoke with was helpful.
Hello Gene,
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know your concerns.
Thank you for being a valued customer!
Reviewed Sept. 30, 2022
Thank you so much for helping me out of my debt situation, you guys are gonna make it easier for me to make my payments and get out of all these credit card situations. You guys are awesome to work with, easy to use. Can’t wait to continue doing business with you.
Hello Marci,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 29, 2022
The process was quick and easy and the funds were available within a few business days. The customer service department was very helpful. I definitely would recommend using Upgrade if you're looking for a personal loan that’s quick and hassle free.
Hello Shelly,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 29, 2022
Process was fast and pretty easy. Interest rate was comparable. Only suggestion is to say the credit Union portion is mandatory. Unfortunately I thought it was optional so it delayed a few days. A call to customer service was good. Very friendly and helpful.
Hello Sherri,
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know your concerns.
Thank you for being a valued customer!
Reviewed Sept. 29, 2022
Superlative customer service! Nothing unnecessary, no back and forth. No waiting for days. Done without wasting time and done professionally. Other financial institutions stand to learn something from the quality of customer service offered by Upgrade. By far the leader in the industry of finance by heads and shoulders.
Hello Vincent,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 28, 2022
.
Hello Exelee,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 28, 2022
This was such an easy process and Customer Support was very helpful in finalizing my loan. Will recommend for those who are considering consolidation. Website was easy to use. Could use more specific details when completing the loans/Credit information. There was not final notice to let m know the information was completed.
Hello Tatiana,
We appreciate your feedback.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed Sept. 27, 2022
Everything about the loan servicing process was excellent. The people were knowledgeable, fast, efficient and pleasant. They kept me well informed of the status of the loan and everything they needed throughout the process. I have no complaints. The customer service was excellent.
Hello Eric,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 27, 2022
Being 100% commission for over 20 years is rewarding and challenging. Sometimes I need infusions of credit or cash to ease the transition when some months are lighter than others. I don't like applying for credit because it's always a pain to deal with the process. I really wanted to get my credit cards paid down so I can work on getting them paid off. Upgrade was a great experience. Simple from start to finish and I appreciate the opportunity to work with Upgrade on getting my credit profile back to where it used to be. Thank you!
Hello Dave,
We appreciate the feedback.
Thank you for being a valued customer!
Reviewed Sept. 27, 2022
Both with an Upgrade line of credit and now a personal loan. The process has always been smoothly handled and I have no complaints in regards to the products. The funding process has always been handled promptly as well. I would certainly recommend Upgrade to friends. I am a grateful customer.
Hello Patrick,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 27, 2022
When I was beginning to extend my credit availability I applied to Upgrade and was approved for a new credit line that works like a credit card but is slightly different with express repayment not a low minimum repayment which I like because it allows me to see real progress quickly in paying down debt on my account card. I applied for a loan and was approved very quickly. Will continue to use Upgrade's services.
Hello Robert,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 27, 2022
Since I already have an account with Upgrade, the application process was easy. The wait lasted for about 5 days until the funds were released as direct deposit. I wasn’t required to submit new documents. I just wish that since it is my second loan, the interest rate could be lower.
Hello Maria,
We’re sorry to hear you were dissatisfied with your experience at Upgrade.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed Sept. 27, 2022
Response time was amazing, quick and easy. I would recommend to anyone interested. They helped me get my finances in order. They were polite and helpful when speaking to a customer service representative. Again I would highly recommend this company to all that I know that might be in debt.
Hello Ronald,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 26, 2022
Getting a loan was Straightforward and easier than I thought it would be! When looking online I thought it was going to be harder but it really was super easy! Customer service was super friendly and helpful. This should help me to meet my financial goals. Thanks Upgrade!
Hello Carrie,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 26, 2022
Customer service reps are of no help whatsoever. I’ve been calling for the past five months and to only been given the runaround. I was promised that my sign-up bonus would be credited and I have yet to receive anything. I’ve spent numerous hours calling in just to waste my own time. I’ve experienced horrible service.
Hello Suwsan,
We’re sorry to hear you were dissatisfied with your experience at Upgrade.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed Sept. 23, 2022
Everything went smooth and fast, the application was easy to fill out, the approval was fast and the funds deposited. Everything was explained clearly and there were no hidden fees or sudden changes to the original approval. Everything was secure which made me feel confident. GOOD SERVICE.
Hello Darnell,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 23, 2022
I asked for help and Upgrade made it happen. I filled out the application and had my answer right away. No stress or waiting. I would recommend giving them a try! Upgrade was there for me when I needed them.
Hello Bette,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 22, 2022
Upgrade finance was efficient, very helpful, quick reply. Upgrade is a good company! It only took 4 business days to receive my money, the interest rate on my loan is very good and the terms of my loan are good. Thank you Upgrade.
Hello Deborah,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 22, 2022
Super easy interface, straightforward service. I would recommend Upgrade to a friend looking to better their credit wisdom/health. Upgrade has helped me tremendously get my credit back on track and has helped me better understand where I can improve my credit utilization to boost my score and attain my goals!
Hello Kaitlyn,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 21, 2022
In June 2022, I opened an account (debit and credit cards) with Upgrade because they had a $400 welcome bonus with the requirement of using the debit card 3 times in a certain number of weeks. Nobody informed me that I had to use my credit card at least once to qualify for the bonus. And believe me, if someone had told me I would have used it not once but multiple times because I went on a road trip for 5 weeks across US and Canada in the summer. And no, I didn't read the requirements online because I trusted the Upgrade employee on the phone.
When I came back from my trip, I went online to see if the bonus had been deposited. It wasn't there, and I had been on the phone several times with several agents. Some of these calls had not even been registered in the computer's log. So, there are agents working for customer service that do not write what is going on during the conversations which makes it more difficult for us, customers, to refer to something that has been talked about if there is no trace of it. Fortunately, thanks to my phone I know when I called and for how many minutes. I have even talked to supervisors that promised me that my money would be processed because they understood it had been Upgrade's fault for not informing me correctly. Nothing happened. Last time (last week) another agent told me he would make my case his priority and he would send me an email yesterday. No email.
So, do I really keep my accounts in a bank that does not acknowledge their mistakes and resolve situations favoring the customer when that happens?; where the agents don't log everything that it's mentioned in a conversation?; when agents and supervisors tell you they are going to take care of things and they don't? I don't think so. So the welcoming bonus if it arrives, it will be a farewell bonus. I will keep writing reviews everywhere until they disappear...
Hello Arantxa,
We’re sorry to hear you were dissatisfied with your experience at Upgrade.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We have corrected the issue.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed Sept. 19, 2022
The experience was guick and easy. I apply for the loan on the 6th of September and got approved within 3 days and the money was in my account within 1 business day. Just make sure you have everything. Would highly recommend friends and family. And I like that you can speak to someone in customer service and they nice and very helpful.
Hello Sharon,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 19, 2022
Initially it said online that money would be deposited 24hours but it’s actually about 72 hours later. It was still ok, I spoke with someone and she clarified that it will actually be 1-4 business days before the deposit was actually in the account and I would get an email for confirmation.
Hello Latrice,
We’re sorry to hear you were dissatisfied with your experience at Upgrade.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Thank you for being a valued customer!
Reviewed Sept. 19, 2022
The application process was quick and simple. The approval had a fast turnaround and the funds were distributed right away. Customer service had a timely response to my questions. Thanks for the fast service! I will definitely use Upgrade again should the need arise.
Hello Cassandra,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 17, 2022
I’m happy that I qualified. I’m unhappy because I had to take the higher amount option. I wanted Upgrade to pay my creditors directly, but it only accepted Visa or Mastercard. It did not accept my personal loan company either. So I had to pay a higher fee because I couldn’t direct pay & $3750.
Hello Tamica,
We’re sorry to hear you were dissatisfied with your experience at Upgrade.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed Sept. 16, 2022
I wanted to refinance some credit card debt. Upgrade approved my personal loan and even sent the funds directly to my CC companies for me. All in like 3 business days. The application and approval process was super easy. I will definitely used UPGRADE again for any loans needs. THANKS!!
Hello Brian,
We appreciate your feedback.
Thank you for servicing with Upgrade!
Reviewed Sept. 16, 2022
Amazing how easy it was and I appreciate it to the fullest and being a part Credit Karma with them having all my information and referring you to me with the easy application direct deposit and automatic repayment plan. It’s the best ever loan and also with the quick approval. Thank you Upgrade.
Hello Angelo,
We appreciate your feedback.
Thank you for servicing with Upgrade!
Reviewed Sept. 15, 2022
When applying for a loan I found the service to be friendly easy to understand. Performed all required information and the loan was processed very quickly and informative. The loan was approved in a matter of two days and the load deposited into my account as agreed. I am happy to have received the loan. I would recommend others to apply, Thank you
Hello George,
We appreciate your feedback.
Thank you for servicing with Upgrade!
Reviewed Sept. 15, 2022
This is the easiest and most pleasant experience I have ever had!!! Reasonable rates and the application is short and easy to fill out. This loan is straight to the point, no hidden fees and fast deposit. You can give them the information to pay off certain credit cards and they will or you can have the money deposited in your bank account. Thank you Upgrade!!!!
Hello Dawn,
We appreciate your feedback.
Thank you for servicing with Upgrade!
Reviewed Sept. 14, 2022
Loan application was easy to fill out, no fuss, no muss. Loan was approved in about two or three days. I would recommend Upgrade to anyone looking to reduce some of their debt. Upgrade has one of the lowest interest rates around.
Hello Patrick,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 9, 2022
I will close my eyes anytime when referring someone to Upgrade. Best in the financial business. I really appreciate the support of Upgrade for trusting me with any loan or credit card. Other organizations see themselves first before you as a customer.
Hello Serge,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 9, 2022
I love Upgrade. I’ve worked with them in the past and upgrade is totally assume. I appreciate them and we are truly great business partners. They send money fast and easy. I’ve also told friends and families to ask for loans and credit. They only want minimum information.
Hello Tangella,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 9, 2022
Got to UpGrade from Credit Karma and the process was very simple. So much so that it made me nervous at first. Got the funds in my account within 72 hours from my last click on the approval. All I can say is "so far so good".
Hello Bruce,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 9, 2022
I emailed in and was asking about re doing a loan. The customer service was very good and got me in touch with who I needed to speak to. The customer service rep made sure that I understood all the terms and conditions for my loan as well as going over the payment amounts and term lengths. They made my day. Thank you
Hello Michelle,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 9, 2022
So easy and so fast. I was prequalified so things were super easy to finish up. I Had my cards paid off and the extra in my account within 72 hours. Great rate with payments to fit my budget. No penalty for paying extra or paying off early. I definitely would recommend if looking for a loan.
Hello Crystal,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 9, 2022
Applied and approved immediately. The funds were paid to my creditors and the balance in my account in two days. Choosing the direct draft was the best option for me, because I saved money with a lower interest rate. I was paying my bills timely, but with the monthly accrued interest, I was spinning my wheels. Consolidating has given me a peace of mind.
Hello Sylvia,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 9, 2022
My brother told me about Upgrade. Initially, I was skeptical and really didn't want to bother because I thought it would be too much of a hassle, but they came through for me at a time when it was needed most. The process was very easy and I was able to do everything right from home. I would definitely recommend Upgrade to my family and friends.
Hello Cynthia,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 9, 2022
Read about Upgrade online. First-time customer did not know what to expect! It was a truly rewarding experience. Super Fast Online Application!!! Awesome Rates, Terms, and Services. Superb Customer Service!!! Would Highly recommend Upgrade to family and friends. Thanks again for all your help.
Hello Desi,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 8, 2022
This ease of application took a lot of stress off of me when asking a company to have faith in you. Because Upgrade is familiar with me also helped. The called to conference in my bank to verify all of my deposit also helped.
Hello Doris,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 8, 2022
I needed an emergency loan to cover surgery for my wife. Upgrade made the process as easy and painless as possible. I had the money in just a few days. This has taken a lot of the stress off of me. Thanks Upgrade!
Hello Ardy,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 7, 2022
It was super easy and fast to get a personal loan to help me pay off some credit cards I had that had some crazy interest on them. I had the loan within just a couple of days. I would highly recommend this company.
Hello Jamie,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 7, 2022
Got my acceptance very quick and received my card in just a few days. Also did a personal loan. Got the money in hours whereas I had gotten denied from many other banks. I love the low monthly payments and the exact time when it will be paid off.
Hello Richard,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 6, 2022
The loan Process was quick and easy. Money was available quickly and all the details were very easy to understand. I will definitely use them for future loans and services I may need. The option to change the due date is awesome. That added flexibility can definitely make or break a deal. I’m so happy with my decision to use this service.
Hello Jessica,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 6, 2022
Obtaining a loan from Upgrade was quick, easy and I got a great rate, especially compared to other lenders. I shopped around for a loan and Upgrade was definitely the best choice. They made the borrowing process a simple road to navigate. I highly recommend Upgrade.
Hello Gail,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 6, 2022
My application was processed quickly and The same went for my funding. Smooth all the way through. I was able to accomplish my goals with my funds. I am very pleased to have applied for my funds. I would give the funding process a grade of A.
Hello Michael,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 6, 2022
When I needed a loan for any reason Upgrade was very fast in the transition and payment. I have been a customer for many years and will continue to use them when needed. Easy, fast, and professional. Will definitely recommend them when possible. Thank you!
Hello Alan,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 5, 2022
Using Upgrade has been extremely easy. I used to consolidate my credit cards and my monthly payment will be in one place as opposed to 4 or 5 different places. Only used had for a week and no complaints so far.
Hello Sharon,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 5, 2022
The experience of getting a loan through Upgrade was an easy-to-use website, with a fast response. The money was deposited in to my account within a few business days. I will continue to use upgrade for future loans, or other money matters that may arise in the near future.
Hello Kevin,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 5, 2022
The application was quick and easy and the quickness on the loan was very fast. The payouts to my accounts was fast and I was keep updated through the entire procedure. If I ever need another loan, I will use Upgrade again. Plus, the offer for additional credit card was very unexpected. It's great to know if I additional funds they are waiting for me.
Hello Charles,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 5, 2022
It was a very easy process. Got all my credit cards paid off and only have one monthly payment to make. Had a little extra left over to help with unexpected expenses that may come up. I’m very grateful to be approved with a not so good credit score. This will help me build my credit score as well. Next loan will be for a house!
Hello Lisa,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 3, 2022
The people we dealt with were so nice, and moved everything along so quickly that we will tell all our friends what a great company upgrade is, and thank you so much for the loan. I can have my house sided because you lent me the money.
Hello Joseph,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Sept. 1, 2022
Upgrade offers a better rate than all of the competition. Upgrade has helped me to consolidate debt so easily and with an affordable rate and payment. I would recommend Upgrade and will continue to use them for my financial needs. If you need to consolidate debt then Upgrade is the loan company to use. Highly recommended for ease and quickness as well.
Hello Heather,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 27, 2022
This was the easiest loan I have ever applied for. Request approved in less than 30 minutes and the $$ in my bank the next day!!! No paperwork to submit and no one to call and talk to. I don't even think it impacted my credit score!! So easy!!
Hello Eileen,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 26, 2022
My experience was wonderful! I was not expecting it to be so easy to apply. The entire process was very straightforward. Responses from Upgrade were prompt and answered my questions. I would highly recommend to others, including my family and friends.
Hello Patricia,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 26, 2022
When deciding to apply for the personal loan, the process was quick and easy. There was plenty reviews and company information to view as well. The application process was very easy to follow. Setting up the account and verification was also simple.
Hello Jilvonda,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 26, 2022
The whole process from application to approval was very easy. I am very happy with Upgrade. Will highly recommend Upgrade to anyone seeking to apply for personal loan. Hope to continue to work with Upgrade into the future,. Upgrade has helped to give me a breathing space. I am able to pay off my personal loan and credit card. Thank you very much Upgrade. Good job done.
Hi Abraham,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 24, 2022
So far everything has been super smooth and fast. Thanks for the opportunity and the ability to work on reducing my credit card debt. I haven't made any payments yet so I am just going on the application process to this point.
Hello Sean,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 23, 2022
I recently got the opportunity to apply for an Upgrade account online. My information was quickly reviewed, and I was approved for an upgrade card account in less than five minutes time. I received a great rate and amount in which I am able to use to pay down a number of accounts that I owe money to. I am able to relax more as my monthly bills are lowered. I am also able to pay back Upgrade with the great rate and monthly payments required by them. Take the opportunity and apply for an account, you won't regret it.
Hello William,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 23, 2022
The whole process was very easy. Very nice people I spoke with on the phone. I would definitely recommend over and over again! Great company!!! Thank you again for your help! If you think you may not be able to get a loan or credit card, I am sure they can help you out!
Hello Lisa,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 23, 2022
The loan process was quick and easy. Upgrade personnel were friendly and knowledgeable. There was a small hiccup due to my bank merging with another, and they called me to help get the issue resolved. I did not have to call them.
Hello Laura,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 23, 2022
Upgrade made the process fast and easy! They have professional agents and are very helpful! I was in a tough financial situation and in need of a loan and Upgrade came through for me in my time of need. I am very grateful to them.
Hello Hilda,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 23, 2022
Loan rate was too high. Automatically deducted from my loan and payment was due right away on that personal loan account. Please review and refund the partial of the fee they charged me on that personal loan. Please review my account and Loan. I was very happy to receive the loan.
Hello George,
We’re sorry to hear you were dissatisfied with your experience at Upgrade.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed Aug. 20, 2022
I had no problem, At first I was afraid. I thought I was going to be turn down. My credit was Good but Credit Karma said I had a good chance of getting a loan, I was in need. They help me out of my Situation.
Hello Rosney,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 18, 2022
I was in need of an emergency surgery out of nowhere and UpGrade solved my problems in less than 24 hours. I have an auto-pay set up to repay the loan, I u defat d it will help my credit and they literally saved my life. THANK YOU!
Hi Stephani,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 18, 2022
Very fast and professional. I will recommend you to any other person who need help with financial matters like credit card refinancing, personal loan or similar situations thank you guys and I hope to work with you for many years now.
Hi Hector,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 17, 2022
Although a little complicated to get started and funded, the Customer Service Team is very informative. I would recommend to anyone that needs a little help. The only thing I would change would be the ability to allocate funds however you shall feel.
Hello James,
We’re sorry to hear you were dissatisfied with your experience at Upgrade.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Thank you for servicing with Upgrade!
Reviewed Aug. 16, 2022
I am happy with the experience. The process went quick and I like how Upgrade help you pay for the credit cards. I understand that there is a fee deducted from the loan. But the only problem is that the fee is high! Upgrade should look at this and reduce the fee amount. It takes you from the amount you apply for to a lower amount. Which is too much depending on how much you wanna borrow.
Hello Mohamed,
We’re sorry to hear you were dissatisfied with your experience at Upgrade.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed Aug. 16, 2022
Had my money in 1 day. This is my 4th time using UPGRADE. GREAT CUSTOMER SERVICE!!! Had to use it for an emergency a couple of years ago. Paid that off and recently did a loan consolidation. Way better rate than the cards I paid off with the loan.
Hi Louis,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 16, 2022
It was quick. Everything was professional. I am thoroughly pleased. It was all done in a short amount of time. I was approved and had my money in 2 days. I have recommended Upgrade to all my friends and family.
Hi Yvonne,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 16, 2022
Easy and very helpful to get me where I need to be. The whole process was easy to follow. I received informational emails and lots of follow-ups. I would recommend their services to anyone that has a loan need. This was an enjoyable experience.
Hi Martha,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 16, 2022
I've used Upgrade 3 times now. Every time I use them it is an easy, quick experience. The whole application process takes 15 minutes or less, and approval usually comes very quickly after the application is submitted. I would recommend Upgrade for acquiring your loan.
Hi Dan,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 16, 2022
I wanted to pay off my debt. Upgrade made that really easy. I will definitely seek them out if I ever need to again. Very easy and great customer service. They helped me when nobody else would. They give you a chance. Thanks Upgrade.
Hi Shirley,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 15, 2022
I really appreciated the quick service 7 days a week, they called and expedited my application, helped me complete all the forms, funds were deposited quickly without an issue. I would recommend this service to anyone. Five stars. Thanks again.
Hi Anthony,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 15, 2022
It was very easy to apply and I received a response quickly. The hardest thing for me was getting my drivers license sent for my identity. I'm not very computer savvy. I would recommend this company to anyone in need of a loan.
Hi Shirley,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 15, 2022
Seamless, efficient and stress free process. I’m very pleased! My only concern is that I have to pay it back. It’s a loan so it’s required that I pay it back. (Joking) I look forward to a long lasting relationship with Upgrade!
Hi Tion,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 15, 2022
Very helpful in each step. They were very easy to get in touch with to explain the parts I didn’t understand fully. With the help of Upgrade I was able to pay off all of my credit cards and have one monthly payment. Thanks upgrade.
Hi Bobby,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 15, 2022
Quick and easy to get the loans or cards - no hassle and easy website to work on. I haven’t gotten my $400 bonus yet but am hoping that comes quickly and easily too! Would use them again! Thankful for the timing!
Hi Robyn,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 12, 2022
The process was very simple and easy with a very quick response time. I was able to complete the hold process in less than 20 mins. I would highly recommend Upgrade to anyone that needed to pay off high interest revolving accounts.
Hi Hollis,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 11, 2022
Can not get a hold of anyone by calling 800#. Can not see account on line. Did not apply for 2nd loan. No chat option to message with a rep. Horrible! Utterly ridiculous. I will be reaching out to BCU as they claim they are associated.
Hello Katarzyna,
We’re sorry to hear you were dissatisfied with your experience at Upgrade.
We make it a priority to take into account our customers' concerns to try and improve our level of customer experience.
We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed Aug. 11, 2022
Experience was awesome. The process was simple and I received my loan within 48hrs. I will be completely debt free in thirty six months just in time for me to wind down into retirement. I would highly recommend using Upgrade.
Hi Cynthia,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 11, 2022
Just received card in last 30 days. Appreciate Credit limit increase. I was surprised to find that card is easily read by scanners at checkout. I was paying cash when the scanner scanned my card while it was in my wallet which raised some concerns. Charges were reversed. I plan to only carry when I plan to use it to prevent fraudulent charges.
Hi Kassandra,
We appreciate your feedback.
We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know.
Thank you for being a valued customer!
Reviewed Aug. 10, 2022
It was really easy to apply for my loan, I had a question and Upgrade staff got back to me right away! The whole process was lightning fast, had the money in my account within a couple days and all from the comfort of my home. Will be doing business in the future when needing a loan. Thanks Upgrade.
Darrin
Hi Darrin,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 10, 2022
I applied and received a loan to consolidate all my credit cards and was able to select how long to pay loan back with low interest. Now I can see a bright light at the end of the tunnel. Upgrade made it too easy, all it took was to fill out forms on phone. Approval was instant. Thanks.
Hi Kermet,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 9, 2022
Went pretty fast. Would of been nicer to have just a little more communication on where the procedure was. Instead of filling out form and then nothing communicated to me. Until I asked on your chat where my application was at.
Hi Debra,
We appreciate your feedback.
We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know.
Thank you for being a valued customer!
Reviewed Aug. 9, 2022
This was quick and easy. I applied, any questions I had they answered and I heard back within a couple of days and had my money within 2 days... If you are in need of a loan I would recommend giving Upgrade try.
Hi Barbara,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 9, 2022
The loan application process was easy to fill out and from the time of application and approval of loan to money being deposited in my bank account was less than 7 days. This was a quick and easy to follow process and I appreciated the instructions that aided in a quick turnaround.
Hi Patricia,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 8, 2022
I applied for a personal loan to consolidate my credit cards and was approved shortly after applying. The process was fast and pain free. Everything was done online with a Mobile device. It couldn’t have been any easier or convenient. I would refer Upgrade to my family and friends in a heartbeat.
Hi Benjamin,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 8, 2022
Great customer service and fast approval and process from beginning to finish. Wait time on hold is always short and quick to reach a live voice. They are always courteous and pleasant. Helped me with my inquiries and help resolve any issues I may have had. Great Card, So far a good company!!!!
Hi Eric,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 8, 2022
I'm old enough to have requested and obtained several loans in my life. Compared to most others Upgrade was a very easy, simple process. Everything was explained in detail before I committed to any funds being accepted. I would gladly advise anyone needing some extra cash or help in refinancing choose this route.
Hi Steven,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 5, 2022
Very easy process. I have decent credit and good income so I got a good interest rate and fast approval after I uploaded documents - same day. Funds were in my bank 24-48 hours after approval. Exceeded my expectations! I am impressed with the customer service and I will do business with Upgrade again if needed.
Hi Christine,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 3, 2022
Upgrade approved me for a Triple Cash Reward card within minutes. It didn't stop there, they also pre-approved me for a Credit Card Refinance loan which I took advantage of a couple of days later. Upgrade sent the money directly to the Credit Card company and I didn't have to do anything. Thank you Upgrade!
Hi Curtis,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 3, 2022
The loan process was quick, seamless and easy to understand throughout the entire process. The follow up to the process and communication was very well handled. I am also a credit card customer and have been a fan of Upgrade since then.
Hi Michael,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 3, 2022
When I applied it was a very quick easy process. The app is very easy to use. The customer service when you call in is very helpful and kind. I would recommend Upgrade to other people. Very happy with this company
Hi Jeannine,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 1, 2022
As the title says, Upgrade gave me a chance when no other lender wanted to. They approved for the amount I originally requested with a decent apr. On top of that, I was qualified for a line of credit with Upgrade. Their customer service team called me to inform me of what I was missing to complete my application as well. Thank you Upgrade!
Hi Michael,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 1, 2022
It was a very easy, non-stressful experience and very quick response. All of the necessary information needed to complete the application was information that was readily accessible and easy to provide. The response time from application to full approval was less than 15 minutes. After the approval, I was afforded the opportunity to apply for other tools to help me financially.
Hi Johnnie,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 1, 2022
I am floored at at how easy it was to apply, complete and receive the loan I had requested. Best experience to date. Also having the money go directly to the accounts that needed to paid was extremely helpful and reduced my stress level.
Hi Jenny,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 30, 2022
Your online site was on point, very accurate and direct….Very easy to apply and very quick respond. Thanks for the help. I will recommended this site to people who are interested in debt consolidation or other credit issue to this company…They are quick and easy to apply and response was just as quick.
Hello Barry,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 29, 2022
Took out a loan with Upgrade, was very easy, normal paperwork and had monthly payments taken out with autopay. Couldn't get much easier. If you need to pay down some debt I would give Upgrade a try! I paid first loan off early and decide to take a second to catch up on a few things.
Hello John,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 28, 2022
Really good experience...Easy. No problems at all....Good interest...Very recommended it...It was really fast...Just submit all the information and about three days money was in the bank account...Thanks UPGRADE. It is very simple..No hassles...Contact Upgrade website. Follow instructions....Submit it...Fast response...and no headache...
Hello Yesid,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 27, 2022
Very very easy to obtain a loan whether it be a personal loan or credit card. I am very pleased to be part of Upgrade. Thank You Upgrade. I would recommend Upgrade to family, friends and anyone that needs a financial assistance. Please stay doing business this way and I know Upgrade will become if not already and successful and popular company.
Hello Luis,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 25, 2022
I was being buried by my credit card interest. I was able to get a lower APR rate and a fixed monthly loan which now I feel less stressed about knowing I can't get buried anymore. The approval process was quick and easy and funds were available right away which is amazing! Thank you!
Hello Jared,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 25, 2022
Super easy and fair. I am very happy with the process and communication. This entire process took literally one day. I was really amazed how fast. And the terms are fair. If you are looking for a fair loan and fast this one is great.
Hello Joe,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 24, 2022
I am very grateful to the Upgrade company for giving me the opportunity to be part of the family, the loan was approved very quickly, it was very practical to fill out the application with my cell phone from home and the funds were deposited into my personal account, excellent service, thank you very much!
Hello Luis,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 24, 2022
I got fully approved in less than 2 days and received the money in my account in less than 24 hours. The process was easy and quick. All the forms were easy to submit for verification. The only part that took some time was the bank verification but that was more my bank's fault than Upgrade.
Hello Phillip,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 23, 2022
Very good and quick good to work with. Doesn't give you any trouble with getting account. They accept people that need a new start. Thanks for the help. I have given your e-mail to several friends that need help. Thanks, thanks, thanks to a great company
Hello Jackson,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 22, 2022
Upgrade met my criteria with the loan. Acceptable and terms that gave me an opportunity to put myself in a better financial position!!! Now my creditors are paid. And I can start my move to another domicile and get my surgeries! Get medications I was not able to get before!
Hello Hector,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 22, 2022
I applied for an Upgrade card and was approved immediately for a 6000 line of credit. I also received an invite immediately to apply for a credit card consolidation loan and was approved for 14000. I had the funds in my account within 48 hours. This was an outstanding experience and I believe this is going to be exactly what I needed to get my finances on track.
Hello Larry,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 21, 2022
I received several loan offers from different financial institutions. I found Upgrade to have the best offer even though it didn't cover the full balance of my credit card debt, it covered most of it. I was able to set up the monthly payment amount that I requested and when my loan was approved I was able to select the monthly payment date that was convenient for me.
Before I completed my loan application I received a call from a very nice representative who did not push me into completing the application but provided me with the information I needed to help me make a decision. I didn't rush it and I gave it a couple of weeks to think about it when I realized this was a good offer that I should take. When my loan was approved the larger portion of the loan was paid to my credit card to pay it down. The lesser amount was deposited into my checking account. All of this was done within 2-3 business days so it was fast. I found the entire process to be easy and convenient and I appreciate it.
Hello Melanie,
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Reviewed July 21, 2022
The loan I received was quick and they made it easy to get through all the documents necessary. If I were to recommend a company to get a loan with I would recommend them. They seem to be a good company to work with.
Hello Arthur,
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Reviewed July 21, 2022
I felt so happy that Upgrade was willing to help me get my roof fixed. I was proud that Upgrade was willing to trust me. Thank you very much. I believe that my friends and neighbors will welcome the opportunity to deal with an institution such as Upgrade. I will surely mention my experience with Upgrade.
Hello Gale,
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Reviewed July 21, 2022
I needed a loan quickly and the people I talked to at Upgrade were very helpful and professional and the process was very quick and easy. I didn’t get the best rates in the world however for my poor credit score they were reasonable. Overall it was a positive experience and I would recommend this service to anyone that needs it.
Hello Daniel,
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Reviewed July 20, 2022
I had amazing credit back in my day. But unfortunately, my income dropped, like most people these last few years. I have been doing my best to repair and negotiate with creditors. Thanks to companies like Upgrade, I have been adding new lines to my credit and on my way back.
Hello Mario,
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Reviewed July 20, 2022
After being a customer for almost 2 years and always paying my loans on time my credit lines were decreased significantly. All of my available credit was taken away on both lines. So I checked my credit scores today and they were 680, 679, and 675 respectively. No clue why they did this. This totally takes away the sole purpose of a credit line. Hoping after they read this they will swiftly reinstate my available credit or better yet increase my credit lines. If not I will probably just pay both off at the end of this month and shop around for a new lender that can provide me with better open credit lines.
Hello Darren,
We appreciate your feedback.
The Upgrade Card Personal Credit Line is subject to routine credit checks which query a number of credit reporting factors.
Information regarding adverse action can be found by logging into your account at Upgrade.com.
If you believe that the information you received was inaccurate, we ask that you please contact our Account Servicing team by dialing (844)-899-9931, Monday-Friday 6am-6pm PST and Saturday-Sunday 6am-5pm PST.
Reviewed July 19, 2022
I was very impressed with how easy the application was. My application was approved quickly and my funds were deposited a few days later. Upgrade also kept me updated throughout the process which I was grateful for since I am a new customer. I would highly recommend Upgrade!
Hello Mina,
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Reviewed July 18, 2022
Upgrades work force was very quick and professional handling my personal loan I would recommend upgrade to anyone looking for a loan or credit card. It was a very pleasant experience. It was so easy to get a loan from upgrade. No red tape and I’m looking forward to doing business with upgrade again soon. They have an awesome staff. TUpgrades work force was very quick and professional handling my personal loan I would recommend upgrade to anyone looking for a loan or credit card. It was a very pleasant experience. It was so easy to get a loan from upgrade. No red tape and I’m looking forward to doing business with upgrade again soon. They have an awesome staff. Thank you upgrade.hank you upgrade.
Hello Joe,
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Reviewed July 18, 2022
It’s been the easiest and quickest loan experience!! Upgrade paid Credit Card balance. Transfers was quick and they put rest of loan money in my account, My credit card payment was cut in half, so was the amount of interest I am paying.
Hello Penni,
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Reviewed July 18, 2022
The process was simple and easy to follow. Got the money incredibly fast and paid off things that had been bothering me for a while. Everything was transparent and the site and app are very user friendly.
Hello Lance,
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Reviewed July 18, 2022
My experience was it is quick and easy. The whole process took less than a week, and the financial relief is a load off my chest. The process was easy and the loan officer was very helpful during our conversation.
Hello Kurt,
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Reviewed July 15, 2022
Very easy to work with. My funds were transferred quickly to my bank account or my bills were paid off right away. I will be sure to work with Upgrade in the future and will recommend Upgrade to friends and family. Highly recommend them.
Hello Lisa,
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Reviewed July 14, 2022
My application has been approved in 5 minutes, and a money was on my bank account in 48 hours. When I've received a money, I got tears, happy tears. My contact with a Customer Service was fast, polite and a respond was very-very professional! I have already recommended to my friends and family members. Thank you.
Hello Valeria,
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Reviewed July 13, 2022
Been an Upgrade customer for several years. They are always there when needed. Application process is fast and easy. Upgrade Card is fantastic with interest rate much lower than credit cards. Great company that performs exactly the same way every time you call on them. Giving serious consideration to using my Upgrade Card for my RV purchase.
Hello Richard,
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Reviewed July 13, 2022
The entire loan application process was quick and easy. The Upgrade terms and rates are excellent when compared to other lenders. The entire process took less than a week and the funds were deposited into my account very quickly. I highly recommend Upgrade for all of your loan needs.
Hello John,
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Reviewed July 13, 2022
I would like to express my gratitude to Upgrade for their professionalism and great lending practices. I would recommend this to all my friends and family members. As well as any strangers. I have already received a second loan.
Hello Ricardo,
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Reviewed July 12, 2022
The process was super easy, and contact with customer service was stress-free. Any questions I had was answered and after being approved, the funds were quickly deposited into my account. I received detailed information on when future payments are due and what the early payoff plan is.
Hello Marietta,
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Reviewed July 12, 2022
I was given all of the information that I needed before applying. After the application and approval process, everything was exactly as I was told. I appreciate the honesty! I would not hesitate to recommend Upgrade to my family and friends.
Hello Gordon,
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Reviewed July 12, 2022
Each time I spoke with someone I had to provide different information and each time it was satisfied with what was sent to them … I finally called them back a 5th time and asked to speak with the loan specialist but I was still denied that … come to wait another 3 days after a week went by and finally was told the information was not sufficient and to provide extra documentation.
Again this could of been avoided if only they let me talk to the person responsible for approval of the loan… this would of been a much faster process but unfortunately it wasn’t… in final yes my loan was approved and a very high interest rate and was charged almost 1100.00$ to get the loan process done… if you ask me the cost didn’t equal the professional work that was done… that cost should be waived if you ask me but it is what it is and the only one who had to suffer the consequences is me … everyone else made plenty of money in there pocket for such horrible execution on my loan application…
Hello Robert, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed July 11, 2022
I learned about Upgrade through Credit Karma so I decided to try them out. The loan application process was simple. The response time was very fast. So far it’s been a great experience. If asked for a reference I would defiantly recommend to others!
Hello Maria,
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Reviewed July 10, 2022
This was the easiest process that I’ve ever experienced. I would highly recommend it. It has allowed me to pay off several of my credit cards and another loan. It allowed me to reduce my monthly payments by over $600.
Hello Carla,
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Reviewed July 9, 2022
I filled out my application online after receiving several letters. Process was easy, I was approved quickly. My only issue was that the message stated I would get funding in a few business days. It takes longer than that and I thought I got scammed. I messaged customer service and I got a quick response and I felt reassured.
Hello Tina,
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Reviewed July 9, 2022
I’ve have a couple accounts with Upgrade and I have to say they never disappoint. Always friendly and fast service. I love using the app and knowing what my balance is in a matter of seconds. I’ve recommended to family who have also had the same experience.
Hello Joseph,
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Reviewed July 9, 2022
Saw an ad on TV. Went to the site and applied for a debt consolidation loan. Within a week or so it was a done deal. So pleased. Great way toward working your way out of unwanted debt. Great follow up and customer care during and after loan process. Freedom to choose your due date definitely helps plan your budget and takes some of pressure off during loan repayment.
Hello Nina,
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Reviewed July 8, 2022
I am very pleased with the whole process. It was easy to apply and I had a response in a short turnaround time. The money for the loan was received within a week. This will definitely get me on the road to financial freedom.
Hello Maureen,
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Reviewed July 7, 2022
The granting of the relocation loan which is abetting my relocation has been a great help for me at a difficult time. I will always be grateful to you relative to this granting. The reference for this loan was obtained through Credit Karma. That said, having underestimated the moving cost, I had applied for an additional loan which was not approved. Again, I had applied on the basis of Credit karma information suggesting a positive result. If I recall correctly, when I initially applied, seeking $28.000, it seems to me you were offering up to $33,000.00.
As such I thought the additional loan request would have been automatic. From my perspective the credit analysis performed by the funder is inconsistent. Objectively, at a minimum, that assessment is both disappointing and confusing. In fact, what was a superlative experience, as my rating indicates, is appreciated, losing some of its luster due to apparent inconsistency by the funder.. Again, my thanks, Don.
Hello Donald,
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Reviewed July 6, 2022
Upgrade did a great job approving my application. They were quick and I was updated regularly. The staff in every department were warm and friendly. The terms of my account were very good and I would definitely recommend this company to friends and family. Thanks Upgrade!
Hello Neill,
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Reviewed July 5, 2022
Almost everybody I spoke to about my loan was very helpful and took their time in explaining to me how the loan process works at Upgrade Inc. Their commitment to excellent customer service was discernable immediately every single one of them picked up the phone and that's a plus for the company.
Hello Innocent,
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Reviewed July 5, 2022
My loan needs were handled quickly, and without any stress. Having the option to choose a pre-approved loan made this an easy transaction. Now I will be able to pay off my credit card and my previous loan to consolidate both into one payment at half the monthly expenditures, making it far easier to pay my bills with some left over.
Hello James,
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Reviewed July 5, 2022
I chose Upgrade from Credit Karma, it has been a great experience. Fast approval and had my money in 3 days. When I called customer service I also got friendly service and they knew the information that I was asking about.
Hello Patricia,
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Reviewed July 1, 2022
When i need it extra MONEY Upgrade always there for me, approval is so fast and conveniently easier than other!! The only place you go if you need it help Upgrade !!! Amazingly Helpful, minimum credit ? No problem ! They will guide you every step of the way.. Great Customer Service
Hello,
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Reviewed July 1, 2022
Upgrade is the best and most efficient company I have ever dealt with who helped me to consolidate credit card debt. The process was so easy, secure and gave me peace of mind. This was my second time doing business with them and I highly recommended them.
Hello Karen,
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Reviewed June 30, 2022
This is the best loan experience I've ever had. I highly recommend it if you've been thinking of taking a loan out. Everything was easy to navigate and Upgrade delivers exactly what they say. Can't say enough good things! Highly recommend!!
Hello Aire,
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Reviewed June 29, 2022
I must say that this was one of the simplest application processes ever. Even as easy as just applying for a CC. GRANTED through Credit Karma where offered. I have an excellent rating and standing. After applying I recover an email and I needed to send government ID and do face scan to prove identity. EASY PEASY.
Hello Steven,
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Reviewed June 28, 2022
Customer service was fast friendly and efficient. I also appreciate the liberal credit card limit and access to their many other financial products (ie: line of credit loan). The security protection is excellent. I was contacted immediately of a suspicious transaction on my account saving me hundreds of dollars.
Hello Roy,
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Reviewed June 28, 2022
The one thing I can say since I just got the loan and have yet to make my first payment is this was extremely fast from applying and have the money in my account. The form to qualify was pretty short. Took less then 10-minutes to fill out.
Hello Kerry,
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Reviewed June 28, 2022
Upgrade has been great for me. Upgrade has help me to pay off a high interest rate loan. Upgrade really executes transactions in a timely manner. The Website is easy to navigate and very user friendly. I will certainly recommend Upgrade to many of my friends. The personal loan and credit card are both excellent Products.
Hello Henry,
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Reviewed June 28, 2022
It was very easy and prompt service. I appreciate the help with my credit card debt. Now it is much easier to handle the debt and make the budget work. Thank you so much for the help. It was so easy.
Hello Sherry,
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Reviewed June 28, 2022
I really appreciate the way the loan process went. It was a very smooth process and did not take forever. They also were straight to the point on what documents and information that was needed to continue the loan process.
Hello Sherale,
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Reviewed June 28, 2022
I was amazed how quickly the process was to receive a qualification and then actually receive the funds. The entire process between Upgrade and myself was done all online, no waiting for paper work to come in the mail for a signature, all done online. Anybody looking for a quick way to get those funds for home repairs or whatever, look no further.
Hello Jamie,
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Reviewed June 28, 2022
I would like to say Thanks for help me with my finances, your loans are fast and easy to apply. You can get approve in 24 hours, It just take one day to paid all my cards. Now am free of my credit card with only one payment a month. Thanks again for your help UPGRADE.
Hello Juan,
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Reviewed June 28, 2022
My experience was really successful with Upgrade. I received everything I was looking for. Thank You much. I definitely would recommend others with no problem. Coming back to you all again. I most definitely will do. It was the best Loan I ever had to do online.
Hello Sandra,
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Reviewed June 28, 2022
When going through the process, I was concerned about it being complicated. To my surprise, the whole process was easy and uncomplicated. Worrying about debt has been a constant concern for me and my family. Upgrade took that concern away. Thank you so much. :-)
Hello Carolyn,
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Reviewed June 28, 2022
I have enjoyed using Upgrade for several years now. They have been a life saver. The line of credit as well as the option to have a card is terrific. The service is always professional and courteous. They make paying a snap.
Hello Chris,
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Thank you for being a valued customer!
Upgrade Company Information
- Company Name:
- Upgrade
- Website:
- www.upgrade.com

