
Upgrade Reviews
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About Upgrade
Upgrade is an online and mobile banking solution that offers personal loans, credit cards and deposit accounts. With Upgrade, customers can combine online and mobile banking with affordable loans and cards, high-yield savings accounts and rewards checking accounts. Customers also benefit from free credit monitoring, alerts and credit education tools. Upgrade’s fully online service offers fast transactions, a simple approval process and easy banking.
Visit www.upgrade.com/personal-loans- Fast approvals
- Loans up to $50,000
- 4.02% APY on savings accounts
- Same-day transfers up to $100,000
- $10 late fee on loans
- High origination fee
Upgrade Reviews
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- 4,978,435 reviews on ConsumerAffairs are verified.
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Reviewed Aug. 8, 2022
I'm old enough to have requested and obtained several loans in my life. Compared to most others Upgrade was a very easy, simple process. Everything was explained in detail before I committed to any funds being accepted. I would gladly advise anyone needing some extra cash or help in refinancing choose this route.
Hi Steven,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 5, 2022
Very easy process. I have decent credit and good income so I got a good interest rate and fast approval after I uploaded documents - same day. Funds were in my bank 24-48 hours after approval. Exceeded my expectations! I am impressed with the customer service and I will do business with Upgrade again if needed.
Hi Christine,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 3, 2022
Upgrade approved me for a Triple Cash Reward card within minutes. It didn't stop there, they also pre-approved me for a Credit Card Refinance loan which I took advantage of a couple of days later. Upgrade sent the money directly to the Credit Card company and I didn't have to do anything. Thank you Upgrade!
Hi Curtis,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 3, 2022
The loan process was quick, seamless and easy to understand throughout the entire process. The follow up to the process and communication was very well handled. I am also a credit card customer and have been a fan of Upgrade since then.
Hi Michael,
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Thank you for being a valued customer!
Reviewed Aug. 3, 2022
When I applied it was a very quick easy process. The app is very easy to use. The customer service when you call in is very helpful and kind. I would recommend Upgrade to other people. Very happy with this company
Hi Jeannine,
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Thank you for being a valued customer!
Reviewed Aug. 1, 2022
As the title says, Upgrade gave me a chance when no other lender wanted to. They approved for the amount I originally requested with a decent apr. On top of that, I was qualified for a line of credit with Upgrade. Their customer service team called me to inform me of what I was missing to complete my application as well. Thank you Upgrade!
Hi Michael,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed Aug. 1, 2022
It was a very easy, non-stressful experience and very quick response. All of the necessary information needed to complete the application was information that was readily accessible and easy to provide. The response time from application to full approval was less than 15 minutes. After the approval, I was afforded the opportunity to apply for other tools to help me financially.
Hi Johnnie,
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Thank you for being a valued customer!
Reviewed Aug. 1, 2022
I am floored at at how easy it was to apply, complete and receive the loan I had requested. Best experience to date. Also having the money go directly to the accounts that needed to paid was extremely helpful and reduced my stress level.
Hi Jenny,
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Thank you for being a valued customer!
Reviewed July 30, 2022
Your online site was on point, very accurate and direct….Very easy to apply and very quick respond. Thanks for the help. I will recommended this site to people who are interested in debt consolidation or other credit issue to this company…They are quick and easy to apply and response was just as quick.
Hello Barry,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 29, 2022
Took out a loan with Upgrade, was very easy, normal paperwork and had monthly payments taken out with autopay. Couldn't get much easier. If you need to pay down some debt I would give Upgrade a try! I paid first loan off early and decide to take a second to catch up on a few things.
Hello John,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 28, 2022
Really good experience...Easy. No problems at all....Good interest...Very recommended it...It was really fast...Just submit all the information and about three days money was in the bank account...Thanks UPGRADE. It is very simple..No hassles...Contact Upgrade website. Follow instructions....Submit it...Fast response...and no headache...
Hello Yesid,
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Thank you for being a valued customer!
Reviewed July 27, 2022
Very very easy to obtain a loan whether it be a personal loan or credit card. I am very pleased to be part of Upgrade. Thank You Upgrade. I would recommend Upgrade to family, friends and anyone that needs a financial assistance. Please stay doing business this way and I know Upgrade will become if not already and successful and popular company.
Hello Luis,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 25, 2022
I was being buried by my credit card interest. I was able to get a lower APR rate and a fixed monthly loan which now I feel less stressed about knowing I can't get buried anymore. The approval process was quick and easy and funds were available right away which is amazing! Thank you!
Hello Jared,
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Thank you for being a valued customer!
Reviewed July 25, 2022
Super easy and fair. I am very happy with the process and communication. This entire process took literally one day. I was really amazed how fast. And the terms are fair. If you are looking for a fair loan and fast this one is great.
Hello Joe,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 24, 2022
I am very grateful to the Upgrade company for giving me the opportunity to be part of the family, the loan was approved very quickly, it was very practical to fill out the application with my cell phone from home and the funds were deposited into my personal account, excellent service, thank you very much!
Hello Luis,
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Thank you for being a valued customer!
Reviewed July 24, 2022
I got fully approved in less than 2 days and received the money in my account in less than 24 hours. The process was easy and quick. All the forms were easy to submit for verification. The only part that took some time was the bank verification but that was more my bank's fault than Upgrade.
Hello Phillip,
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Thank you for being a valued customer!
Reviewed July 23, 2022
Very good and quick good to work with. Doesn't give you any trouble with getting account. They accept people that need a new start. Thanks for the help. I have given your e-mail to several friends that need help. Thanks, thanks, thanks to a great company
Hello Jackson,
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Thank you for being a valued customer!
Reviewed July 22, 2022
Upgrade met my criteria with the loan. Acceptable and terms that gave me an opportunity to put myself in a better financial position!!! Now my creditors are paid. And I can start my move to another domicile and get my surgeries! Get medications I was not able to get before!
Hello Hector,
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Thank you for being a valued customer!
Reviewed July 22, 2022
I applied for an Upgrade card and was approved immediately for a 6000 line of credit. I also received an invite immediately to apply for a credit card consolidation loan and was approved for 14000. I had the funds in my account within 48 hours. This was an outstanding experience and I believe this is going to be exactly what I needed to get my finances on track.
Hello Larry,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 21, 2022
I received several loan offers from different financial institutions. I found Upgrade to have the best offer even though it didn't cover the full balance of my credit card debt, it covered most of it. I was able to set up the monthly payment amount that I requested and when my loan was approved I was able to select the monthly payment date that was convenient for me.
Before I completed my loan application I received a call from a very nice representative who did not push me into completing the application but provided me with the information I needed to help me make a decision. I didn't rush it and I gave it a couple of weeks to think about it when I realized this was a good offer that I should take. When my loan was approved the larger portion of the loan was paid to my credit card to pay it down. The lesser amount was deposited into my checking account. All of this was done within 2-3 business days so it was fast. I found the entire process to be easy and convenient and I appreciate it.
Hello Melanie,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 21, 2022
The loan I received was quick and they made it easy to get through all the documents necessary. If I were to recommend a company to get a loan with I would recommend them. They seem to be a good company to work with.
Hello Arthur,
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Thank you for being a valued customer!
Reviewed July 21, 2022
I felt so happy that Upgrade was willing to help me get my roof fixed. I was proud that Upgrade was willing to trust me. Thank you very much. I believe that my friends and neighbors will welcome the opportunity to deal with an institution such as Upgrade. I will surely mention my experience with Upgrade.
Hello Gale,
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Thank you for being a valued customer!
Reviewed July 21, 2022
I needed a loan quickly and the people I talked to at Upgrade were very helpful and professional and the process was very quick and easy. I didn’t get the best rates in the world however for my poor credit score they were reasonable. Overall it was a positive experience and I would recommend this service to anyone that needs it.
Hello Daniel,
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Thank you for being a valued customer!
Reviewed July 20, 2022
I had amazing credit back in my day. But unfortunately, my income dropped, like most people these last few years. I have been doing my best to repair and negotiate with creditors. Thanks to companies like Upgrade, I have been adding new lines to my credit and on my way back.
Hello Mario,
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Thank you for being a valued customer!
Reviewed July 20, 2022
After being a customer for almost 2 years and always paying my loans on time my credit lines were decreased significantly. All of my available credit was taken away on both lines. So I checked my credit scores today and they were 680, 679, and 675 respectively. No clue why they did this. This totally takes away the sole purpose of a credit line. Hoping after they read this they will swiftly reinstate my available credit or better yet increase my credit lines. If not I will probably just pay both off at the end of this month and shop around for a new lender that can provide me with better open credit lines.
Hello Darren,
We appreciate your feedback.
The Upgrade Card Personal Credit Line is subject to routine credit checks which query a number of credit reporting factors.
Information regarding adverse action can be found by logging into your account at Upgrade.com.
If you believe that the information you received was inaccurate, we ask that you please contact our Account Servicing team by dialing (844)-899-9931, Monday-Friday 6am-6pm PST and Saturday-Sunday 6am-5pm PST.
Reviewed July 19, 2022
I was very impressed with how easy the application was. My application was approved quickly and my funds were deposited a few days later. Upgrade also kept me updated throughout the process which I was grateful for since I am a new customer. I would highly recommend Upgrade!
Hello Mina,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 18, 2022
Upgrades work force was very quick and professional handling my personal loan I would recommend upgrade to anyone looking for a loan or credit card. It was a very pleasant experience. It was so easy to get a loan from upgrade. No red tape and I’m looking forward to doing business with upgrade again soon. They have an awesome staff. TUpgrades work force was very quick and professional handling my personal loan I would recommend upgrade to anyone looking for a loan or credit card. It was a very pleasant experience. It was so easy to get a loan from upgrade. No red tape and I’m looking forward to doing business with upgrade again soon. They have an awesome staff. Thank you upgrade.hank you upgrade.
Hello Joe,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 18, 2022
It’s been the easiest and quickest loan experience!! Upgrade paid Credit Card balance. Transfers was quick and they put rest of loan money in my account, My credit card payment was cut in half, so was the amount of interest I am paying.
Hello Penni,
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Thank you for being a valued customer!
Reviewed July 18, 2022
The process was simple and easy to follow. Got the money incredibly fast and paid off things that had been bothering me for a while. Everything was transparent and the site and app are very user friendly.
Hello Lance,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 18, 2022
My experience was it is quick and easy. The whole process took less than a week, and the financial relief is a load off my chest. The process was easy and the loan officer was very helpful during our conversation.
Hello Kurt,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 15, 2022
Very easy to work with. My funds were transferred quickly to my bank account or my bills were paid off right away. I will be sure to work with Upgrade in the future and will recommend Upgrade to friends and family. Highly recommend them.
Hello Lisa,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 14, 2022
My application has been approved in 5 minutes, and a money was on my bank account in 48 hours. When I've received a money, I got tears, happy tears. My contact with a Customer Service was fast, polite and a respond was very-very professional! I have already recommended to my friends and family members. Thank you.
Hello Valeria,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 13, 2022
Been an Upgrade customer for several years. They are always there when needed. Application process is fast and easy. Upgrade Card is fantastic with interest rate much lower than credit cards. Great company that performs exactly the same way every time you call on them. Giving serious consideration to using my Upgrade Card for my RV purchase.
Hello Richard,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 13, 2022
The entire loan application process was quick and easy. The Upgrade terms and rates are excellent when compared to other lenders. The entire process took less than a week and the funds were deposited into my account very quickly. I highly recommend Upgrade for all of your loan needs.
Hello John,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 13, 2022
I would like to express my gratitude to Upgrade for their professionalism and great lending practices. I would recommend this to all my friends and family members. As well as any strangers. I have already received a second loan.
Hello Ricardo,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 12, 2022
The process was super easy, and contact with customer service was stress-free. Any questions I had was answered and after being approved, the funds were quickly deposited into my account. I received detailed information on when future payments are due and what the early payoff plan is.
Hello Marietta,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 12, 2022
I was given all of the information that I needed before applying. After the application and approval process, everything was exactly as I was told. I appreciate the honesty! I would not hesitate to recommend Upgrade to my family and friends.
Hello Gordon,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 12, 2022
Each time I spoke with someone I had to provide different information and each time it was satisfied with what was sent to them … I finally called them back a 5th time and asked to speak with the loan specialist but I was still denied that … come to wait another 3 days after a week went by and finally was told the information was not sufficient and to provide extra documentation.
Again this could of been avoided if only they let me talk to the person responsible for approval of the loan… this would of been a much faster process but unfortunately it wasn’t… in final yes my loan was approved and a very high interest rate and was charged almost 1100.00$ to get the loan process done… if you ask me the cost didn’t equal the professional work that was done… that cost should be waived if you ask me but it is what it is and the only one who had to suffer the consequences is me … everyone else made plenty of money in there pocket for such horrible execution on my loan application…
Hello Robert, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed July 11, 2022
I learned about Upgrade through Credit Karma so I decided to try them out. The loan application process was simple. The response time was very fast. So far it’s been a great experience. If asked for a reference I would defiantly recommend to others!
Hello Maria,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 10, 2022
This was the easiest process that I’ve ever experienced. I would highly recommend it. It has allowed me to pay off several of my credit cards and another loan. It allowed me to reduce my monthly payments by over $600.
Hello Carla,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 9, 2022
I filled out my application online after receiving several letters. Process was easy, I was approved quickly. My only issue was that the message stated I would get funding in a few business days. It takes longer than that and I thought I got scammed. I messaged customer service and I got a quick response and I felt reassured.
Hello Tina,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 9, 2022
I’ve have a couple accounts with Upgrade and I have to say they never disappoint. Always friendly and fast service. I love using the app and knowing what my balance is in a matter of seconds. I’ve recommended to family who have also had the same experience.
Hello Joseph,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 9, 2022
Saw an ad on TV. Went to the site and applied for a debt consolidation loan. Within a week or so it was a done deal. So pleased. Great way toward working your way out of unwanted debt. Great follow up and customer care during and after loan process. Freedom to choose your due date definitely helps plan your budget and takes some of pressure off during loan repayment.
Hello Nina,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 8, 2022
I am very pleased with the whole process. It was easy to apply and I had a response in a short turnaround time. The money for the loan was received within a week. This will definitely get me on the road to financial freedom.
Hello Maureen,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 7, 2022
The granting of the relocation loan which is abetting my relocation has been a great help for me at a difficult time. I will always be grateful to you relative to this granting. The reference for this loan was obtained through Credit Karma. That said, having underestimated the moving cost, I had applied for an additional loan which was not approved. Again, I had applied on the basis of Credit karma information suggesting a positive result. If I recall correctly, when I initially applied, seeking $28.000, it seems to me you were offering up to $33,000.00.
As such I thought the additional loan request would have been automatic. From my perspective the credit analysis performed by the funder is inconsistent. Objectively, at a minimum, that assessment is both disappointing and confusing. In fact, what was a superlative experience, as my rating indicates, is appreciated, losing some of its luster due to apparent inconsistency by the funder.. Again, my thanks, Don.
Hello Donald,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 6, 2022
Upgrade did a great job approving my application. They were quick and I was updated regularly. The staff in every department were warm and friendly. The terms of my account were very good and I would definitely recommend this company to friends and family. Thanks Upgrade!
Hello Neill,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 5, 2022
Almost everybody I spoke to about my loan was very helpful and took their time in explaining to me how the loan process works at Upgrade Inc. Their commitment to excellent customer service was discernable immediately every single one of them picked up the phone and that's a plus for the company.
Hello Innocent,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 5, 2022
My loan needs were handled quickly, and without any stress. Having the option to choose a pre-approved loan made this an easy transaction. Now I will be able to pay off my credit card and my previous loan to consolidate both into one payment at half the monthly expenditures, making it far easier to pay my bills with some left over.
Hello James,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 5, 2022
I chose Upgrade from Credit Karma, it has been a great experience. Fast approval and had my money in 3 days. When I called customer service I also got friendly service and they knew the information that I was asking about.
Hello Patricia,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 1, 2022
When i need it extra MONEY Upgrade always there for me, approval is so fast and conveniently easier than other!! The only place you go if you need it help Upgrade !!! Amazingly Helpful, minimum credit ? No problem ! They will guide you every step of the way.. Great Customer Service
Hello,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed July 1, 2022
Upgrade is the best and most efficient company I have ever dealt with who helped me to consolidate credit card debt. The process was so easy, secure and gave me peace of mind. This was my second time doing business with them and I highly recommended them.
Hello Karen,
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Thank you for being a valued customer!
Reviewed June 30, 2022
This is the best loan experience I've ever had. I highly recommend it if you've been thinking of taking a loan out. Everything was easy to navigate and Upgrade delivers exactly what they say. Can't say enough good things! Highly recommend!!
Hello Aire,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 29, 2022
I must say that this was one of the simplest application processes ever. Even as easy as just applying for a CC. GRANTED through Credit Karma where offered. I have an excellent rating and standing. After applying I recover an email and I needed to send government ID and do face scan to prove identity. EASY PEASY.
Hello Steven,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 28, 2022
Customer service was fast friendly and efficient. I also appreciate the liberal credit card limit and access to their many other financial products (ie: line of credit loan). The security protection is excellent. I was contacted immediately of a suspicious transaction on my account saving me hundreds of dollars.
Hello Roy,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 28, 2022
The one thing I can say since I just got the loan and have yet to make my first payment is this was extremely fast from applying and have the money in my account. The form to qualify was pretty short. Took less then 10-minutes to fill out.
Hello Kerry,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 28, 2022
Upgrade has been great for me. Upgrade has help me to pay off a high interest rate loan. Upgrade really executes transactions in a timely manner. The Website is easy to navigate and very user friendly. I will certainly recommend Upgrade to many of my friends. The personal loan and credit card are both excellent Products.
Hello Henry,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 28, 2022
It was very easy and prompt service. I appreciate the help with my credit card debt. Now it is much easier to handle the debt and make the budget work. Thank you so much for the help. It was so easy.
Hello Sherry,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 28, 2022
I really appreciate the way the loan process went. It was a very smooth process and did not take forever. They also were straight to the point on what documents and information that was needed to continue the loan process.
Hello Sherale,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 28, 2022
I was amazed how quickly the process was to receive a qualification and then actually receive the funds. The entire process between Upgrade and myself was done all online, no waiting for paper work to come in the mail for a signature, all done online. Anybody looking for a quick way to get those funds for home repairs or whatever, look no further.
Hello Jamie,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 28, 2022
I would like to say Thanks for help me with my finances, your loans are fast and easy to apply. You can get approve in 24 hours, It just take one day to paid all my cards. Now am free of my credit card with only one payment a month. Thanks again for your help UPGRADE.
Hello Juan,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 28, 2022
My experience was really successful with Upgrade. I received everything I was looking for. Thank You much. I definitely would recommend others with no problem. Coming back to you all again. I most definitely will do. It was the best Loan I ever had to do online.
Hello Sandra,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 28, 2022
When going through the process, I was concerned about it being complicated. To my surprise, the whole process was easy and uncomplicated. Worrying about debt has been a constant concern for me and my family. Upgrade took that concern away. Thank you so much. :-)
Hello Carolyn,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 28, 2022
I have enjoyed using Upgrade for several years now. They have been a life saver. The line of credit as well as the option to have a card is terrific. The service is always professional and courteous. They make paying a snap.
Hello Chris,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 27, 2022
Customer service rep very helpful. Solved my password issue. Was very knowledgeable and friendly. Stayed on the phone to make sure I could get into my account. I will recommend to my family and friends to use Upgrade…Fast and easy to apply online.
Hello Stephanie,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 23, 2022
This was so easy, fast and convenient but I wish the interest rate wasn't as high. I needed the funds to consolidate at my bills and credit cards. This was perfect. Like I said, I wish the interest rate was lower but I am just going to pay it off as soon as possible.
Hello Naomi,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 23, 2022
Did not realize you were going to charge me so much for the loan if at all. Make it more apparent. This has made me feel ripped off. I will never recommend a loan through you and will get a new loan as soon as possible.
Hello Patrick, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed June 22, 2022
Prompt and reliable. Good loan terms. Helped me with debt consolidation. I recommend it if you need a loan. I was surprised how quick the process was. I’m sure it saved me thousands of dollars in interest before it was all done.
Hello Steve,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 22, 2022
I had a great experience with Upgrade. Simple and easy loan application and review. I received my funds quickly. I also applied for the Upgrade credit line and was approved. I have worked so hard to get my credit into shape and was given the loan for debt consolidation. You guys are awesome. I will def use you for my future needs!
Hello Starla,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 22, 2022
I have nothing negative to say. Only positives. I applied and was approved in an extremely timely manner. My instructions for followed explicitly and everything they told me was as it is. I feel super comfortable with the choices for the terms for my specific loan, They provide a lot of different options to choose from. It works. I can begin to build my savings through PenFed Credit Union. It's a positive part of my deal. I'm extremely happy.
Hello Robert,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 22, 2022
The number of key pieces of information hidden on your competitors' websites is astonishing. The process is stressful enough without unnecessary surprises. The adjustment in the amount of the loan requested also proved beneficial. Would like to suggest including with the loan approval screen a web page or so of basic budgeting and personal financial planning information - the kind the banks frequently offer. Have found it very useful to review this information periodically. Now that I am thinking about it, I am going to hunt up my personal financial planning and budgeting information to see if the last part of the loan expenditures can be more effective and efficient.
Vincent
Hello Vincent,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 22, 2022
Received 10k dollar loan to combine all my credit cards. This lowered my interest rates 2/3. My average interest rate was 27 percent and now it's around 9% with one low payment. They put the leftover money in my bank and I paid off the smaller ones from that. I only owe for this loan and that is it.
Hello James,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 21, 2022
Very way process from application to approval. Money in the bank the next day. I had issues with the website and customer service very patient in assisting me. They are very friendly and called me by name which I appreciate. Highly recommend Upgrade!!
Hello Pamela,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 21, 2022
I have had nothing but good experiences with Upgrade. This is the third time I’ve used them. So far I have no complaints. Doing this debt consolidation loan cut a year off of my debt pay off timeline. Would use them again.
Hello Tara,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 20, 2022
Loan Process was not stressful. Customer service was very professional and courteous. I received my funds pretty quickly. Most loan application is stressful and tiresome. The process was easy and smooth. Any questions asked were answered immediate. Definitely use this Company Again! Thank you Upgrade.
Hello Carol,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 20, 2022
The application process was easy, quick and painless. The funds provided came in quickly and the payments to my credit cards were also quick. Thanks so much for a great experience. I will continue to suggest to friends and family to contact Upgrade when they have the same issues I did.
Hello Shelley,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 20, 2022
This loan company was very responsive with emails on your progress, approval and returned emails when your deposit would be made. I was in the know every second on what I was being approved for, when and the amount. Great team!
Hello Michelle,
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Thank you for being a valued customer!
Reviewed June 19, 2022
I have money saved and two good jobs. But sometimes I need some extra cash, so, twice I contacted Upgrade and no questions asked. No headaches. They just approved me for the amount I asked. It’s good to have that kind of friend looking up for you. Thank you.
Hello Mario,
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Thank you for being a valued customer!
Reviewed June 18, 2022
I had to verify my bank numerous time and had to be on a 3 way call with me several times.. after the wrong routing number was used. Citibank kicked the funds back then it became process to get my funds resent back.. Even with a new routing number. I had to go back thru the process again.. I shouldn’t had to wait a whole week to get my funds back. Very disappointing. I almost canceled the loan cause I kept getting the run around.
Hello Alex, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed June 17, 2022
I was blown away that the lending decision was made overnight and that Upgrade funded the loan without asking for paystubs, tax returns, etc... I secured a fixed rate much lower versus the credit card rates I was paying. The transaction was completed by using DocuShare! Wow!
Hello Eduardo,
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Reviewed June 17, 2022
From beginning of process everything was easy to understand. Application was clear and concise and took little time to fill out. Response was quick and funding within days as promised. Would definitely recommend! Funds used to consolidate credit card debt. Lowered monthly payments in amount as well as number. Credit cards paid off and credit rating increased. A good accomplishment all around.,,,
Hello Joan,
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Reviewed June 17, 2022
I had been getting offers for a personal loan, didn't want to go thru a long process. I applied online and the whole process didn't take 24 hours. I'm very pleased with the fast and professional service I received. I will definitely be considering Upgrade for future finances.
Hello Pennina,
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Thank you for being a valued customer!
Reviewed June 17, 2022
I was amazed at the quick turnaround. I had some problems with logging in to finish the application. One email to support, one phone call and quickly problem resolved, finished application and was funded. If not for the one minor hang up, it would have been flawless. The technical problem was that the login page didn't accept or recognize the auto fill. Once I manually keyed it in, voila it worked, and now accepts the auto fill.
Hello Candace,
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Reviewed June 17, 2022
The loan process was fast and easy. Five stars. Truly recommend. The money was deposited the following day. The only thing I had to upload was a bank statement to show my direct deposit. This loan help home from paying 33% interest to 15% interest. Big difference.
Hello Jaime,
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Reviewed June 17, 2022
Easy process. The next day I received a congratulations that I was approved. No having to go to a bank waiting for days or a credit union Filling out paperwork. I have never had such a none stress loan process. Upgrade is the future to a loans and to top it off my interest rate it was pleasantly surprising. I highly recommend upgrade to payoff high interest loans with high interest. They transferred the money to my checking account within 2 days and sent a check out to the the high interest loan I had and now I pay half the monthly payment I had with previous loan as well as lower interest rate. Thank you upgrade.
Hello Rene,
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Reviewed June 16, 2022
Great rates, simple transaction. Only downside was you had to open an acct for their credit union which I don't see the point but all in all a fair and quick way to consolidate my credit card bills to a much lower rate. Don't think twice...just do it!
Hello Paul,
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Reviewed June 16, 2022
My experience with Upgrade was awesome. I would definitely recommend family and friends. I got my loan within a few days. Great customer service. If you have decent credit you still can at least get for $2,500. Hello monthly payments. Thank you upgrade. ☺️
Hello Leslie,
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Thank you for being a valued customer!
Reviewed June 15, 2022
Highly recommended!!! No matter what your fico score is, I had an amazing experience in consolidating my credit card debts. I was first approved for a credit card and then they offered me a personal loan to consolidate all of my credit card debts, I tried to do it with different financial institutions but I wasn't able to. I am very happy and thankful!!!
Hello Marcela,
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Reviewed June 15, 2022
I was confused that I had to have a different account to fund my visa debit card. I guess because I have a personal loan, not attached to the visa debit card then I have been approved for a line of credit on another card that I don’t plan to use at present. I’ll get it worked out, thanks.
Hello Paula, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed June 14, 2022
I had a rough start at first because they kept pulling information that was not mines. Decided to go through Credit Karma, and the process was just so easy.. If you're looking to consolidate your credit cards, these guys are who you need to go through..
Hello Sue-Ellen,
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Reviewed June 14, 2022
Awesome to work with. Everything worked out smoothly. The process was quick and easy. I received exactly what I was advised I would. No hidden fees. Customer service is great and helpful. Awesome app to work with that is easy to use.
Hello Tonya,
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Reviewed June 14, 2022
Process was easy, fairly quick approvals. Do not like the fee that is added on, almost $1,000.00 for a processing fee on top of the already high interest rate. Have not had this very long, so once I am able to make payments it would be easier to suggest how well the system runs. Overall 3 stars.
Hello Heather, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations
Reviewed June 14, 2022
The swiftness and effective communication was world renowned and I certainly appreciate it! This service completed in such a timely manner that I know most people and companies appreciate. The ease of the website was extremely nice and effective as well!
Hello William,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 14, 2022
I am very happy to have the opportunity to be approved for a loan. It came at the right time. A jump start is what I needed to help clean up my debt. It came very fast and paid my cards for me. Thank you!!
Hello Elizabeth,
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Thank you for being a valued customer!
Reviewed June 13, 2022
I applied for a loan, and it was super efficient, easy, and all online, super happy with the experience, and set up auto pay. Easy Peazy. I would totally recommend to a friend looking for a loan. Thank you! Anna
Hello Anna,
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Reviewed June 13, 2022
My experience with Upgrade was refreshing. My offer came quickly and allowed me to compare it with other options. The terms of the loan were clearly laid out in the agreement, and the customer service team promptly reached out to verify information and send funds. Great experience thus far.
Hello Andre,
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Reviewed June 13, 2022
The process was simple, everything could be done online. I had to call in man’s. The person that answered my call was professional, helpful and friendly. I also like the fact that getting the loan is not the end of the process, Upgrade continue to show you ways to better handle your finances. Thanks.
Hello Nemata,
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Reviewed June 12, 2022
It was easy to apply, qualify and approval. From the time I received promotion loan information till deposit was within 10 working days. It was efficient process. I needed financial assistance and was pleased with the process. There are many ways to get loans but it can be a timely and tedious process.
Hello S,
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Thank you for being a valued customer!
Reviewed June 12, 2022
Great and fast response. Appreciate it much when it’s is needed. I would recommend to anyone who needs it. I haven’t seen a business that is this fast and quick. Thank you. Please keep it up. Thank you.
Hello Sandy,
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Reviewed June 11, 2022
I’m so grateful for this company. They helped me out a lot after approving me. Thank you so much. I highly recommend applying! I don’t have the best credit so I was worried when I applied but it all worked out amazingly.
Hello Valerie,
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Reviewed June 11, 2022
Needed a loan for window replacement. This was quick, easy forms to fill out. Fast response whether I was approved or not. And the money was deposited within the next business day, which worked out perfect for my situation. Thank you
Hello Caitlin,
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Reviewed June 11, 2022
My experience was very quick and easy to understand. They explained everything I needed to know and made me feel comfortable with my decision. I didn't feel pressured to make a quick decision. I received lots of helpful information directly to my email.
Hello Kimberly,
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Thank you for being a valued customer!
Reviewed June 11, 2022
Very easy and simple process to get a loan. The money was in my account within days and the money was sent to my credit card accounts very quickly. I recommended family members to this process and explained how easy it was to apply.
Hello Jose,
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Thank you for being a valued customer!
Reviewed June 11, 2022
Once I applied for my loan, everything was very easy. I was notified of what I needed to provide, and the process was simple and fast. The money was in my account within a few days. This was very stress free and a positive experience!
Hello Robert,
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Thank you for being a valued customer!
Reviewed June 11, 2022
Very quick process, recommended through Credit Karma. Funds arrived fast, I was able to pay down high interest credit lines and set up an affordable monthly payment! Hoping to pay this down within 2 years, funds allowed me to pay down credit and lawyer fees, I appreciate the help!
Hello Sam,
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Thank you for being a valued customer!
Reviewed June 10, 2022
The ease of applying and the quick turnaround to fund the loan was awesome! I was unsure if I would be approved, but I'm happy I decided to apply. The terms are easy to understand. I'm grateful that they were able to help me in my time of unexpected need.
Hello Ann,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 10, 2022
You’ve helped me accomplish some financial goals and the process was very easy. Not a long process and quick results! Upgrade is definitely something I would recommend to those looking to better themselves financially but need time to pay off the loan.
Hello Jay-lah,
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Reviewed June 10, 2022
Excellent this company, very fast approval, very professional and above all for the payment of your cards. I recommend them 100%. I would use this service again. Also Mobile application which is excellent to know about your payments and how your credit is doing.
Hello Wendy,
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Reviewed June 10, 2022
In trying to look for a good loan lender with the current credit score I had it has been kind of tough looking for one that would take me. But one morning I got a notification from Upgrade saying I'd be eligible for an offer and lo and behold here I am a very satisfied customer.
Hello Roby,
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Reviewed June 10, 2022
Upgrade was a fast and easy loan to help consolidate debt, and make some household improvements. Quick and easy acceptance, and fast to hit your account, meant you don't have to wait very long to take care of business. The only slight negative is that in order to get the lowest possible rate, you must use half your loan to consolidate debt. It was fine with me, but for some it would be a pain.
Hello Matthew,
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Thank you for being a valued customer!
Reviewed June 10, 2022
Upgrade is good with their words and work. I appreciate it. Did not take that much to get approved for credit or personal loan. I recommend anyone to try for loan or credit. I believe they are more flexible in taking decision about customers approach than any other lending companies.
Hello Shamsul,
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Reviewed June 10, 2022
2- I did not realize that I was required to pay off a minimum of 50% of the loan to pay off debt. This was told to me by a rep while I was already finalizing the application. It should have been clear from the beginning.
3- In applying the 50% to debt, I could not apply any of it to the credit card for which I had the highest balance. It was a Chase card. So I can't give a better rating.
Reviewed June 10, 2022
An Upgrade loan was definitely a life saver! The process was awesome from the beginning to the end. It was super efficient and fastest approval I have ever experienced! I will definitely return for more business and recommend Upgrade to everyone!
Hello Henry,
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Thank you for being a valued customer!
Reviewed June 10, 2022
I kept receiving the advertisement in the mail and emails, so I decided to apply for the offer. Easy experience, customer service great and I was approved. I am happy that I applied and was approved. I would Highly Recommend Upgrade.
Hello Jo,
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Thank you for being a valued customer!
Reviewed June 10, 2022
Getting my loan was super easy! I had no difficulty understanding the terms and requirements set forth by Upgrade. I was extremely pleased with how quickly I received the payments to my cards, as well as the money in my account. My interest rate is half of what I was paying with my credit cards. Overall it was a great experience! I would definitely recommend Upgrade!
Hello Lauren,
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Thank you for being a valued customer!
Reviewed June 10, 2022
I applied for a loan to consolidate credit card debt. I was approved within 20 minutes and had the money in my account the next day. The interest is very fair and will save so much money in the long run. Thank you Upgrade!!
Hello LeeAnn,
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Reviewed June 10, 2022
Was able to choose from different lenders and rates. Very easy! Sign up, choose loan amount and term. Credit check passes and loan is deposited. Whole process took 5 total business days! Paid off 10000 in credit card debt and still left 1300 cash in my bank! 3 year term, 430 a month saves me 200 a month and will leave me credit card debt free!
Hello Robert,
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Thank you for being a valued customer!
Reviewed June 10, 2022
My process was very smooth. As soon as I submitted my documents my loan was approved same day and funds were available before 5:00pm. I would highly recommend Upgrade. The interest rate is kinda high but my monthly payment is very affordable and there is not penalties if you pay off early.
Hello Aisha,
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Thank you for being a valued customer!
Reviewed June 10, 2022
Easy company to work with. Form filling and application were straightforward. Any communication with customer service was a pleasant experience. Any questions or concerns were easily dispelled. I greatly appreciate the help provided by Upgrade. I look forward to any future dealings.
Hello William,
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Thank you for being a valued customer!
Reviewed June 9, 2022
Having dealt with refinancing over the years, I didn’t want to refinance to pull equity but I didn’t want to take out a 2nd on the house because I plan to sell my house next spring. The lien would have to be paid off before it could sell. My plan was to just make payments and then when the house was sold, I’d pay off the remaining balance, but I didn’t know how to get the $50K I needed for home improvement. Jorge from QuickCrew sent me to Hearth and that’s where I found Upgrade. It was absolutely STUNNING to me. I signed up, logged on, keyed in the most BASIC info and was DONE! One week later, the amount was in my checking account!!! No paperwork! Amazing! I’ll highly recommend Hearth/Upgrade to any family or friends. Thanks!!
Hello Carolyn,
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Thank you for being a valued customer!
Reviewed June 9, 2022
I recently qualified for a loan from you. Thank you! I have paid off all my big balance credit cards and will be paying far less on my loan than I had been paying to then. What a relief to not be paying that high interest anymore and having only one payment. Thank you!!
Hello Sandra,
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Thank you for being a valued customer!
Reviewed June 9, 2022
Applied and received offers fairly quickly, once loan approved the funds were in my account within 24hours. Terms easy to understand and payments are low. I definitely recommend. Very reasonable and affordable. Gave a choice of 8 different loans and repayment options, also will pay off your credit cards for you. Great solution if you need a loan.
Hello Juanita,
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Reviewed June 9, 2022
I went with Upgrade through Credit Karma for my debt consolidation. So far, the experience has been efficient and painless. Upgrade was transparent throughout the entire process. If anyone is looking to save money on APR over time, I recommend consolidating through Upgrade.
Hello Thomas,
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Thank you for being a valued customer!
Reviewed June 9, 2022
This company is professional and helped me get a loan with good rates, when my credit score was just fair. Please use this company they helped me and so many ways. Know I'm no longer financial struggling. Thank you Upgrade.
Hello Kenneth,
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Reviewed June 9, 2022
Quick and easy with great terms and no hidden information. No hassles and uploading documents was easy and no issues. Customer service was friendly when they called or we had to call them. Our debt was paid directly which was great!
Hello Lori,
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Reviewed June 9, 2022
This is my second loan with Upgrade. I would recommend this company to anyone who is shopping for the best rates and ease of use. Upgrade has been upfront and spot-on the two times we have conducted business together
Hello Timothy,
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Thank you for being a valued customer!
Reviewed June 9, 2022
This is my 2nd loan with Upgrade. It's fast and easy. The money was in my account in 2 business days. I would recommend using them to anyone that needs money fast. The whole process from start to finish was great.
Hello Jill,
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Thank you for being a valued customer!
Reviewed June 9, 2022
My experience was fast simple and easy... Had a few questions, the representative was there to walk me through and they get my application completed... And I received my funds within 24 hours... I would recommend this service to my family friends and relatives
Hello Tyrice,
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Thank you for being a valued customer!
Reviewed June 9, 2022
So far the only thing that's stopping me from hitting 5 stars is that 1 of my balances hasn't been paid off yet. If not by Monday I'm gonna have to contact you all. All of my other balances were paid within 3 days. It has now been 6 days since the remainder hit my bank account. My PayPal credit still hasn't been paid.
Hello Chris, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.
Reviewed June 9, 2022
I was working hard on reestablishing my credit when... you get it. I needed to Upgrade. Options! Wow! The amounts, payments, and rates allowed me to customize a personal loan that was exactly right for me. The entire process was fast and efficient. Though Upgrade gives you the choice to send your money wherever you want, I chose to have it sent to my personal account; it processed the following business day. I can use the money where and when I need it. It is perfect for recovering from unexpected expenses and consolidating debt with one manageable payment at a lower interest rate. I would recommend Upgrade to anyone who needs to get ahead of themselves for a minute - and that's just about everyone.
Hello Kimberly,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 9, 2022
Very fast. Applied for a loan. Approved for a loan. The whole process only took about 3 days. I have used Upgrade for a few years now. The service is amazing. Will continue to use them in the future. I will not use another company.
Hello Nichole,
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Thank you for being a valued customer!
Reviewed June 9, 2022
Yes I would and will recommend it to my friends! Upgrade was very helpful to me and very easy to apply for it. Upgrade help me consolidate my debt in to one easy payment! With very easy steps and no hassle!
Hello Antonio,
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Thank you for being a valued customer!
Reviewed June 9, 2022
It was Very easy and detailed. Response was exceptionally Fast and efficient. Application process was clear and straightforward. Payments made quickly and fees were reasonable. I have trust in this company providing loan for credit union members. Their Service provided was appreciated greatly.
Hello Jonya,
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Thank you for being a valued customer!
Reviewed June 9, 2022
When I received the notice, I started thinking about whether it was possible even though I had not received credit yet, and I was surprised that it was handled so concisely and quickly from start to finish. I will recommend it to others as well.
Hello Shinseop,
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Thank you for being a valued customer!
Reviewed June 9, 2022
Awesome customer service. The loan process was smooth and easy. I applied for the loan and it was quick and easy. The money was put into my bank account very quickly. And I did not get any annoying phone call. Great company.
Hello Stephen,
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Thank you for being a valued customer!
Reviewed June 9, 2022
It was quick and easy. I appreciate what you guys are doing for us as consumers. Took all the hassle out of dealing with banks. I've only been doing business with you guys for a little while now but I would definitely recommend you to anyone else that I know.
Hello Byron,
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Reviewed June 9, 2022
I received a personal loan and the process was quick and completely smooth and convenient. There were absolutely no flaws in the system and I feel completely comfortable with the entire process. I would highly recommend to anyone with decent credit who is looking for a quick personal loan.
Hello Susan,
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Reviewed June 8, 2022
The loan process was easy and straightforward. I am planning on using this company if I need a down payment for a home deposit. The money was deposited in my account as expected. I am excited to be on my way to better money management.
Hello Crystal,
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Reviewed June 8, 2022
So far so good. Thank you. I have no complaints so far but it could be too early to tell so I don’t want to speak too soon. I literally just applied and got approved and got my funds within a couple days.
Hello LaToya,
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Reviewed June 8, 2022
I liked and was satisfied. I will work hard to keep working with this bank and look forward for the future with you. The service was good and quick. There were many things that were good and I liked about this bank.
Hello Julian,
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Thank you for being a valued customer!
Reviewed June 8, 2022
Upgrade really takes into consideration accurate and valuable information in order to provide products tailored to each individual’s needs. They are willing to help everyone. I am extremely happy to be an Upgrade customer and plan to being one for a long time.
Hello Carolina,
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Thank you for being a valued customer!
Reviewed June 8, 2022
The process was very easy I was very glad I found you. Using your services gave me the opportunity to buy a new riding mower to take care of my yard. I'm very sorry I'm not big on conversations or writing.
Hello Charles,
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Thank you for being a valued customer!
Reviewed June 8, 2022
I’ve used this company twice to consolidate debt, although I’m hoping not to need them again. It is quick and easy to get approved and receive the funds. The interest is not super high. I would recommend to a friend.
Hello Claire,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 8, 2022
Was very fast and quick and easy to fill out a application. Money was in my bank within 2 days and the rates were reasonable. I will recommend it to my family and friends. I will use Upgrade again sometime next year. Hopefully with a lower interest percentage. Hopefully an APR 10% or less.
Hello Richard,
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Thank you for being a valued customer!
Reviewed June 8, 2022
They make it so easy and quick to get a personal loan. I appreciate the simplicity of being able to get money thru an easy online process. With a low payment that you can pay over time. Plus they offer a line of credit with the Upgrade card.
Hello Michelle,
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Thank you for being a valued customer!
Reviewed June 8, 2022
We needed a loan to remodel our house, Upgrade provided a great rate and monthly payment for us to be able to do it. Upgrade made the whole process simple and our money arrived quickly to my bank account. I highly recommend and will be using them again.
Hello Dustin,
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Thank you for being a valued customer!
Reviewed June 8, 2022
No hassle. Great service. If you’re approved you’ll receive funds fast and easy. I received mine in a matter of a few days. It was greatly needed and my payments were deposited into the accounts I asked with no hassle. I am greatly appreciative.
Hello Eric,
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Thank you for being a valued customer!
Reviewed June 8, 2022
Loan process was very simple. Funds were deposited in less than one week. Forms were easy to upload. It was easy to set up automatic payments. This will help me stay current on my payments and improve my credit score.
Hello John,
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Thank you for being a valued customer!
Reviewed June 8, 2022
I was looking for some funding for some personal expenses and found this to be a perfect option for what I was looking for, with great rates and repayment options that allowed me to pick exactly what I was looking for!
Hello Jesse,
We appreciate your feedback.
Thank you for being a valued customer!
Reviewed June 8, 2022
Amazing how professional and fast. Thank you. Appreciate your service. Would recommend to family or friend. Fastest loan service I have ever received and it was appreciated although your fee taken out is very high percentage rate. I was very disappointed in that. It seemed a rather high amount!
Hello Barbara,
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Thank you for being a valued customer!
Reviewed June 8, 2022
It was quick when I got the funds and I don’t have to pay much a month. I wish I didn't have so much taken out my loan that I requested though. I also called and the service was great. The website is straightforward as well.
Hello Mariah,
We appreciate your feedback.
Thank you for being a valued customer!
Upgrade Company Information
- Company Name:
- Upgrade
- Website:
- www.upgrade.com

