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Disclosures
3x Buyer's Choice Award Winner

Upgrade Reviews

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About Upgrade

Upgrade is an online and mobile banking solution that offers personal loans, credit cards and deposit accounts. With Upgrade, customers can combine online and mobile banking with affordable loans and cards, high-yield savings accounts and rewards checking accounts. Customers also benefit from free credit monitoring, alerts and credit education tools. Upgrade’s fully online service offers fast transactions, a simple approval process and easy banking.

Visit www.upgrade.com/personal-loans
Pros
  • Fast approvals
  • Loans up to $50,000
  • 4.02% APY on savings accounts
  • Same-day transfers up to $100,000
Cons
  • $10 late fee on loans
  • High origination fee

Upgrade Reviews

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    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Upgrade?
    • 4,978,435 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 7 Reviews 675 - 825
    Verified purchase
    StaffLoan Process

    Reviewed Aug. 8, 2022

    I'm old enough to have requested and obtained several loans in my life. Compared to most others Upgrade was a very easy, simple process. Everything was explained in detail before I committed to any funds being accepted. I would gladly advise anyone needing some extra cash or help in refinancing choose this route.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hi Steven,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedRatesTimeliness

    Reviewed Aug. 5, 2022

    Very easy process. I have decent credit and good income so I got a good interest rate and fast approval after I uploaded documents - same day. Funds were in my bank 24-48 hours after approval. Exceeded my expectations! I am impressed with the customer service and I will do business with Upgrade again if needed.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hi Christine,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessTimeliness

    Reviewed Aug. 3, 2022

    Upgrade approved me for a Triple Cash Reward card within minutes. It didn't stop there, they also pre-approved me for a Credit Card Refinance loan which I took advantage of a couple of days later. Upgrade sent the money directly to the Credit Card company and I didn't have to do anything. Thank you Upgrade!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hi Curtis,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed Aug. 3, 2022

    The loan process was quick, seamless and easy to understand throughout the entire process. The follow up to the process and communication was very well handled. I am also a credit card customer and have been a fan of Upgrade since then.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hi Michael,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed Aug. 3, 2022

    When I applied it was a very quick easy process. The app is very easy to use. The customer service when you call in is very helpful and kind. I would recommend Upgrade to other people. Very happy with this company

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hi Jeannine,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer Service

    Reviewed Aug. 1, 2022

    As the title says, Upgrade gave me a chance when no other lender wanted to. They approved for the amount I originally requested with a decent apr. On top of that, I was qualified for a line of credit with Upgrade. Their customer service team called me to inform me of what I was missing to complete my application as well. Thank you Upgrade!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hi Michael,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 1, 2022

    It was a very easy, non-stressful experience and very quick response. All of the necessary information needed to complete the application was information that was readily accessible and easy to provide. The response time from application to full approval was less than 15 minutes. After the approval, I was afforded the opportunity to apply for other tools to help me financially.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hi Johnnie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed Aug. 1, 2022

    I am floored at at how easy it was to apply, complete and receive the loan I had requested. Best experience to date. Also having the money go directly to the accounts that needed to paid was extremely helpful and reduced my stress level.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hi Jenny,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 30, 2022

    Your online site was on point, very accurate and direct….Very easy to apply and very quick respond. Thanks for the help. I will recommended this site to people who are interested in debt consolidation or other credit issue to this company…They are quick and easy to apply and response was just as quick.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Barry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed July 29, 2022

    Took out a loan with Upgrade, was very easy, normal paperwork and had monthly payments taken out with autopay. Couldn't get much easier. If you need to pay down some debt I would give Upgrade a try! I paid first loan off early and decide to take a second to catch up on a few things.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello John,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedRates

    Reviewed July 28, 2022

    Really good experience...Easy. No problems at all....Good interest...Very recommended it...It was really fast...Just submit all the information and about three days money was in the bank account...Thanks UPGRADE. It is very simple..No hassles...Contact Upgrade website. Follow instructions....Submit it...Fast response...and no headache...

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Yesid,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan Process

    Reviewed July 27, 2022

    Very very easy to obtain a loan whether it be a personal loan or credit card. I am very pleased to be part of Upgrade. Thank You Upgrade. I would recommend Upgrade to family, friends and anyone that needs a financial assistance. Please stay doing business this way and I know Upgrade will become if not already and successful and popular company.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Luis,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed July 25, 2022

    I was being buried by my credit card interest. I was able to get a lower APR rate and a fixed monthly loan which now I feel less stressed about knowing I can't get buried anymore. The approval process was quick and easy and funds were available right away which is amazing! Thank you!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jared,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 25, 2022

    Super easy and fair. I am very happy with the process and communication. This entire process took literally one day. I was really amazed how fast. And the terms are fair. If you are looking for a fair loan and fast this one is great.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Joe,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 24, 2022

    I am very grateful to the Upgrade company for giving me the opportunity to be part of the family, the loan was approved very quickly, it was very practical to fill out the application with my cell phone from home and the funds were deposited into my personal account, excellent service, thank you very much!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Luis,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed July 24, 2022

    I got fully approved in less than 2 days and received the money in my account in less than 24 hours. The process was easy and quick. All the forms were easy to submit for verification. The only part that took some time was the bank verification but that was more my bank's fault than Upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Phillip,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 23, 2022

    Very good and quick good to work with. Doesn't give you any trouble with getting account. They accept people that need a new start. Thanks for the help. I have given your e-mail to several friends that need help. Thanks, thanks, thanks to a great company

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jackson,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed July 22, 2022

    Upgrade met my criteria with the loan. Acceptable and terms that gave me an opportunity to put myself in a better financial position!!! Now my creditors are paid. And I can start my move to another domicile and get my surgeries! Get medications I was not able to get before!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Hector,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBillingLoan Process

    Reviewed July 22, 2022

    I applied for an Upgrade card and was approved immediately for a 6000 line of credit. I also received an invite immediately to apply for a credit card consolidation loan and was approved for 14000. I had the funds in my account within 48 hours. This was an outstanding experience and I believe this is going to be exactly what I needed to get my finances on track.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Larry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffBillingLoan Process

    Reviewed July 21, 2022

    I received several loan offers from different financial institutions. I found Upgrade to have the best offer even though it didn't cover the full balance of my credit card debt, it covered most of it. I was able to set up the monthly payment amount that I requested and when my loan was approved I was able to select the monthly payment date that was convenient for me.

    Before I completed my loan application I received a call from a very nice representative who did not push me into completing the application but provided me with the information I needed to help me make a decision. I didn't rush it and I gave it a couple of weeks to think about it when I realized this was a good offer that I should take. When my loan was approved the larger portion of the loan was paid to my credit card to pay it down. The lesser amount was deposited into my checking account. All of this was done within 2-3 business days so it was fast. I found the entire process to be easy and convenient and I appreciate it.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Melanie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed July 21, 2022

    The loan I received was quick and they made it easy to get through all the documents necessary. If I were to recommend a company to get a loan with I would recommend them. They seem to be a good company to work with.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Arthur,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed July 21, 2022

    I felt so happy that Upgrade was willing to help me get my roof fixed. I was proud that Upgrade was willing to trust me. Thank you very much. I believe that my friends and neighbors will welcome the opportunity to deal with an institution such as Upgrade. I will surely mention my experience with Upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Gale,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 21, 2022

    I needed a loan quickly and the people I talked to at Upgrade were very helpful and professional and the process was very quick and easy. I didn’t get the best rates in the world however for my poor credit score they were reasonable. Overall it was a positive experience and I would recommend this service to anyone that needs it.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Daniel,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed July 20, 2022

    I had amazing credit back in my day. But unfortunately, my income dropped, like most people these last few years. I have been doing my best to repair and negotiate with creditors. Thanks to companies like Upgrade, I have been adding new lines to my credit and on my way back.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Mario,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Refunds & PayoutsLoan Process

    Reviewed July 20, 2022

    After being a customer for almost 2 years and always paying my loans on time my credit lines were decreased significantly. All of my available credit was taken away on both lines. So I checked my credit scores today and they were 680, 679, and 675 respectively. No clue why they did this. This totally takes away the sole purpose of a credit line. Hoping after they read this they will swiftly reinstate my available credit or better yet increase my credit lines. If not I will probably just pay both off at the end of this month and shop around for a new lender that can provide me with better open credit lines.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Darren,

    We appreciate your feedback.

    The Upgrade Card Personal Credit Line is subject to routine credit checks which query a number of credit reporting factors.

    Information regarding adverse action can be found by logging into your account at Upgrade.com.

    If you believe that the information you received was inaccurate, we ask that you please contact our Account Servicing team by dialing (844)-899-9931, Monday-Friday 6am-6pm PST and Saturday-Sunday 6am-5pm PST.

    Verified purchase
    Punctuality & SpeedTransparencyCommunication

    Reviewed July 19, 2022

    I was very impressed with how easy the application was. My application was approved quickly and my funds were deposited a few days later. Upgrade also kept me updated throughout the process which I was grateful for since I am a new customer. I would highly recommend Upgrade!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Mina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed July 18, 2022

    Upgrades work force was very quick and professional handling my personal loan I would recommend upgrade to anyone looking for a loan or credit card. It was a very pleasant experience. It was so easy to get a loan from upgrade. No red tape and I’m looking forward to doing business with upgrade again soon. They have an awesome staff. TUpgrades work force was very quick and professional handling my personal loan I would recommend upgrade to anyone looking for a loan or credit card. It was a very pleasant experience. It was so easy to get a loan from upgrade. No red tape and I’m looking forward to doing business with upgrade again soon. They have an awesome staff. Thank you upgrade.hank you upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Joe,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed July 18, 2022

    It’s been the easiest and quickest loan experience!! Upgrade paid Credit Card balance. Transfers was quick and they put rest of loan money in my account, My credit card payment was cut in half, so was the amount of interest I am paying.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Penni,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffEase of UseTransparency

    Reviewed July 18, 2022

    The process was simple and easy to follow. Got the money incredibly fast and paid off things that had been bothering me for a while. Everything was transparent and the site and app are very user friendly.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Lance,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed July 18, 2022

    My experience was it is quick and easy. The whole process took less than a week, and the financial relief is a load off my chest. The process was easy and the loan officer was very helpful during our conversation.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Kurt,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed July 15, 2022

    Very easy to work with. My funds were transferred quickly to my bank account or my bills were paid off right away. I will be sure to work with Upgrade in the future and will recommend Upgrade to friends and family. Highly recommend them.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Lisa,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 14, 2022

    My application has been approved in 5 minutes, and a money was on my bank account in 48 hours. When I've received a money, I got tears, happy tears. My contact with a Customer Service was fast, polite and a respond was very-very professional! I have already recommended to my friends and family members. Thank you.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Valeria,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed July 13, 2022

    Been an Upgrade customer for several years. They are always there when needed. Application process is fast and easy. Upgrade Card is fantastic with interest rate much lower than credit cards. Great company that performs exactly the same way every time you call on them. Giving serious consideration to using my Upgrade Card for my RV purchase.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Richard,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 13, 2022

    The entire loan application process was quick and easy. The Upgrade terms and rates are excellent when compared to other lenders. The entire process took less than a week and the funds were deposited into my account very quickly. I highly recommend Upgrade for all of your loan needs.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello John,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed July 13, 2022

    I would like to express my gratitude to Upgrade for their professionalism and great lending practices. I would recommend this to all my friends and family members. As well as any strangers. I have already received a second loan.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Ricardo,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed July 12, 2022

    The process was super easy, and contact with customer service was stress-free. Any questions I had was answered and after being approved, the funds were quickly deposited into my account. I received detailed information on when future payments are due and what the early payoff plan is.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Marietta,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Honesty & Transparency

    Reviewed July 12, 2022

    I was given all of the information that I needed before applying. After the application and approval process, everything was exactly as I was told. I appreciate the honesty! I would not hesitate to recommend Upgrade to my family and friends.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Gordon,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed July 12, 2022

    Each time I spoke with someone I had to provide different information and each time it was satisfied with what was sent to them … I finally called them back a 5th time and asked to speak with the loan specialist but I was still denied that … come to wait another 3 days after a week went by and finally was told the information was not sufficient and to provide extra documentation.

    Again this could of been avoided if only they let me talk to the person responsible for approval of the loan… this would of been a much faster process but unfortunately it wasn’t… in final yes my loan was approved and a very high interest rate and was charged almost 1100.00$ to get the loan process done… if you ask me the cost didn’t equal the professional work that was done… that cost should be waived if you ask me but it is what it is and the only one who had to suffer the consequences is me … everyone else made plenty of money in there pocket for such horrible execution on my loan application…

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Robert, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed July 11, 2022

    I learned about Upgrade through Credit Karma so I decided to try them out. The loan application process was simple. The response time was very fast. So far it’s been a great experience. If asked for a reference I would defiantly recommend to others!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Maria,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan Process

    Reviewed July 10, 2022

    This was the easiest process that I’ve ever experienced. I would highly recommend it. It has allowed me to pay off several of my credit cards and another loan. It allowed me to reduce my monthly payments by over $600.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Carla,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed July 9, 2022

    I filled out my application online after receiving several letters. Process was easy, I was approved quickly. My only issue was that the message stated I would get funding in a few business days. It takes longer than that and I thought I got scammed. I messaged customer service and I got a quick response and I felt reassured.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Tina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed July 9, 2022

    I’ve have a couple accounts with Upgrade and I have to say they never disappoint. Always friendly and fast service. I love using the app and knowing what my balance is in a matter of seconds. I’ve recommended to family who have also had the same experience.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Joseph,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceSales & MarketingStaffLoan Process

    Reviewed July 9, 2022

    Saw an ad on TV. Went to the site and applied for a debt consolidation loan. Within a week or so it was a done deal. So pleased. Great way toward working your way out of unwanted debt. Great follow up and customer care during and after loan process. Freedom to choose your due date definitely helps plan your budget and takes some of pressure off during loan repayment.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Nina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceLoan Process

    Reviewed July 8, 2022

    I am very pleased with the whole process. It was easy to apply and I had a response in a short turnaround time. The money for the loan was received within a week. This will definitely get me on the road to financial freedom.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Maureen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PriceStaffLoan ProcessRates

    Reviewed July 7, 2022

    The granting of the relocation loan which is abetting my relocation has been a great help for me at a difficult time. I will always be grateful to you relative to this granting. The reference for this loan was obtained through Credit Karma. That said, having underestimated the moving cost, I had applied for an additional loan which was not approved. Again, I had applied on the basis of Credit karma information suggesting a positive result. If I recall correctly, when I initially applied, seeking $28.000, it seems to me you were offering up to $33,000.00.

    As such I thought the additional loan request would have been automatic. From my perspective the credit analysis performed by the funder is inconsistent. Objectively, at a minimum, that assessment is both disappointing and confusing. In fact, what was a superlative experience, as my rating indicates, is appreciated, losing some of its luster due to apparent inconsistency by the funder.. Again, my thanks, Don.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Donald,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed July 6, 2022

    Upgrade did a great job approving my application. They were quick and I was updated regularly. The staff in every department were warm and friendly. The terms of my account were very good and I would definitely recommend this company to friends and family. Thanks Upgrade!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Neill,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 5, 2022

    Almost everybody I spoke to about my loan was very helpful and took their time in explaining to me how the loan process works at Upgrade Inc. Their commitment to excellent customer service was discernable immediately every single one of them picked up the phone and that's a plus for the company.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Innocent,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsBillingLoan Process

    Reviewed July 5, 2022

    My loan needs were handled quickly, and without any stress. Having the option to choose a pre-approved loan made this an easy transaction. Now I will be able to pay off my credit card and my previous loan to consolidate both into one payment at half the monthly expenditures, making it far easier to pay my bills with some left over.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello James,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 5, 2022

    I chose Upgrade from Credit Karma, it has been a great experience. Fast approval and had my money in 3 days. When I called customer service I also got friendly service and they knew the information that I was asking about.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Patricia,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 1, 2022

    When i need it extra MONEY Upgrade always there for me, approval is so fast and conveniently easier than other!! The only place you go if you need it help Upgrade !!! Amazingly Helpful, minimum credit ? No problem ! They will guide you every step of the way.. Great Customer Service

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBilling

    Reviewed July 1, 2022

    Upgrade is the best and most efficient company I have ever dealt with who helped me to consolidate credit card debt. The process was so easy, secure and gave me peace of mind. This was my second time doing business with them and I highly recommended them.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Karen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Ease of UseLoan Process

    Reviewed June 30, 2022

    This is the best loan experience I've ever had. I highly recommend it if you've been thinking of taking a loan out. Everything was easy to navigate and Upgrade delivers exactly what they say. Can't say enough good things! Highly recommend!!

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    Upgrade
    Response from Upgrade

    Hello Aire,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffRates

    Reviewed June 29, 2022

    I must say that this was one of the simplest application processes ever. Even as easy as just applying for a CC. GRANTED through Credit Karma where offered. I have an excellent rating and standing. After applying I recover an email and I needed to send government ID and do face scan to prove identity. EASY PEASY.

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    Upgrade
    Response from Upgrade

    Hello Steven,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed June 28, 2022

    Customer service was fast friendly and efficient. I also appreciate the liberal credit card limit and access to their many other financial products (ie: line of credit loan). The security protection is excellent. I was contacted immediately of a suspicious transaction on my account saving me hundreds of dollars.

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    Upgrade
    Response from Upgrade

    Hello Roy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed June 28, 2022

    The one thing I can say since I just got the loan and have yet to make my first payment is this was extremely fast from applying and have the money in my account. The form to qualify was pretty short. Took less then 10-minutes to fill out.

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    Upgrade
    Response from Upgrade

    Hello Kerry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Online & AppStaffBillingEase of UseLoan ProcessRates

    Reviewed June 28, 2022

    Upgrade has been great for me. Upgrade has help me to pay off a high interest rate loan. Upgrade really executes transactions in a timely manner. The Website is easy to navigate and very user friendly. I will certainly recommend Upgrade to many of my friends. The personal loan and credit card are both excellent Products.

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    Upgrade
    Response from Upgrade

    Hello Henry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed June 28, 2022

    It was very easy and prompt service. I appreciate the help with my credit card debt. Now it is much easier to handle the debt and make the budget work. Thank you so much for the help. It was so easy.

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    Upgrade
    Response from Upgrade

    Hello Sherry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 28, 2022

    I really appreciate the way the loan process went. It was a very smooth process and did not take forever. They also were straight to the point on what documents and information that was needed to continue the loan process.

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    Upgrade
    Response from Upgrade

    Hello Sherale,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 28, 2022

    I was amazed how quickly the process was to receive a qualification and then actually receive the funds. The entire process between Upgrade and myself was done all online, no waiting for paper work to come in the mail for a signature, all done online. Anybody looking for a quick way to get those funds for home repairs or whatever, look no further.

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    Upgrade
    Response from Upgrade

    Hello Jamie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed June 28, 2022

    I would like to say Thanks for help me with my finances, your loans are fast and easy to apply. You can get approve in 24 hours, It just take one day to paid all my cards. Now am free of my credit card with only one payment a month. Thanks again for your help UPGRADE.

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    Upgrade
    Response from Upgrade

    Hello Juan,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed June 28, 2022

    My experience was really successful with Upgrade. I received everything I was looking for. Thank You much. I definitely would recommend others with no problem. Coming back to you all again. I most definitely will do. It was the best Loan I ever had to do online.

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    Upgrade
    Response from Upgrade

    Hello Sandra,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase

    Reviewed June 28, 2022

    When going through the process, I was concerned about it being complicated. To my surprise, the whole process was easy and uncomplicated. Worrying about debt has been a constant concern for me and my family. Upgrade took that concern away. Thank you so much. :-)

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    Upgrade
    Response from Upgrade

    Hello Carolyn,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 28, 2022

    I have enjoyed using Upgrade for several years now. They have been a life saver. The line of credit as well as the option to have a card is terrific. The service is always professional and courteous. They make paying a snap.

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    Upgrade
    Response from Upgrade

    Hello Chris,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 27, 2022

    Customer service rep very helpful. Solved my password issue. Was very knowledgeable and friendly. Stayed on the phone to make sure I could get into my account. I will recommend to my family and friends to use Upgrade…Fast and easy to apply online.

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    Upgrade
    Response from Upgrade

    Hello Stephanie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingRates

    Reviewed June 23, 2022

    This was so easy, fast and convenient but I wish the interest rate wasn't as high. I needed the funds to consolidate at my bills and credit cards. This was perfect. Like I said, I wish the interest rate was lower but I am just going to pay it off as soon as possible.

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    Upgrade
    Response from Upgrade

    Hello Naomi,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PriceLoan Process

    Reviewed June 23, 2022

    Did not realize you were going to charge me so much for the loan if at all. Make it more apparent. This has made me feel ripped off. I will never recommend a loan through you and will get a new loan as soon as possible.

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    Upgrade
    Response from Upgrade

    Hello Patrick, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed June 22, 2022

    Prompt and reliable. Good loan terms. Helped me with debt consolidation. I recommend it if you need a loan. I was surprised how quick the process was. I’m sure it saved me thousands of dollars in interest before it was all done.

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    Upgrade
    Response from Upgrade

    Hello Steve,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 22, 2022

    I had a great experience with Upgrade. Simple and easy loan application and review. I received my funds quickly. I also applied for the Upgrade credit line and was approved. I have worked so hard to get my credit into shape and was given the loan for debt consolidation. You guys are awesome. I will def use you for my future needs!

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    Upgrade
    Response from Upgrade

    Hello Starla,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed June 22, 2022

    I have nothing negative to say. Only positives. I applied and was approved in an extremely timely manner. My instructions for followed explicitly and everything they told me was as it is. I feel super comfortable with the choices for the terms for my specific loan, They provide a lot of different options to choose from. It works. I can begin to build my savings through PenFed Credit Union. It's a positive part of my deal. I'm extremely happy.

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    Upgrade
    Response from Upgrade

    Hello Robert,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Online & AppStaffLoan Process

    Reviewed June 22, 2022

    The number of key pieces of information hidden on your competitors' websites is astonishing. The process is stressful enough without unnecessary surprises. The adjustment in the amount of the loan requested also proved beneficial. Would like to suggest including with the loan approval screen a web page or so of basic budgeting and personal financial planning information - the kind the banks frequently offer. Have found it very useful to review this information periodically. Now that I am thinking about it, I am going to hunt up my personal financial planning and budgeting information to see if the last part of the loan expenditures can be more effective and efficient.

    Vincent

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    Response from Upgrade

    Hello Vincent,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan ProcessRates

    Reviewed June 22, 2022

    Received 10k dollar loan to combine all my credit cards. This lowered my interest rates 2/3. My average interest rate was 27 percent and now it's around 9% with one low payment. They put the leftover money in my bank and I paid off the smaller ones from that. I only owe for this loan and that is it.

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    Upgrade
    Response from Upgrade

    Hello James,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed June 21, 2022

    Very way process from application to approval. Money in the bank the next day. I had issues with the website and customer service very patient in assisting me. They are very friendly and called me by name which I appreciate. Highly recommend Upgrade!!

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    Upgrade
    Response from Upgrade

    Hello Pamela,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed June 21, 2022

    I have had nothing but good experiences with Upgrade. This is the third time I’ve used them. So far I have no complaints. Doing this debt consolidation loan cut a year off of my debt pay off timeline. Would use them again.

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    Upgrade
    Response from Upgrade

    Hello Tara,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 20, 2022

    Loan Process was not stressful. Customer service was very professional and courteous. I received my funds pretty quickly. Most loan application is stressful and tiresome. The process was easy and smooth. Any questions asked were answered immediate. Definitely use this Company Again! Thank you Upgrade.

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    Upgrade
    Response from Upgrade

    Hello Carol,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed June 20, 2022

    The application process was easy, quick and painless. The funds provided came in quickly and the payments to my credit cards were also quick. Thanks so much for a great experience. I will continue to suggest to friends and family to contact Upgrade when they have the same issues I did.

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    Upgrade
    Response from Upgrade

    Hello Shelley,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 20, 2022

    This loan company was very responsive with emails on your progress, approval and returned emails when your deposit would be made. I was in the know every second on what I was being approved for, when and the amount. Great team!

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    Upgrade
    Response from Upgrade

    Hello Michelle,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 19, 2022

    I have money saved and two good jobs. But sometimes I need some extra cash, so, twice I contacted Upgrade and no questions asked. No headaches. They just approved me for the amount I asked. It’s good to have that kind of friend looking up for you. Thank you.

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    Upgrade
    Response from Upgrade

    Hello Mario,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed June 18, 2022

    I had to verify my bank numerous time and had to be on a 3 way call with me several times.. after the wrong routing number was used. Citibank kicked the funds back then it became process to get my funds resent back.. Even with a new routing number. I had to go back thru the process again.. I shouldn’t had to wait a whole week to get my funds back. Very disappointing. I almost canceled the loan cause I kept getting the run around.

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    Upgrade
    Response from Upgrade

    Hello Alex, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    BillingLoan ProcessRates

    Reviewed June 17, 2022

    I was blown away that the lending decision was made overnight and that Upgrade funded the loan without asking for paystubs, tax returns, etc... I secured a fixed rate much lower versus the credit card rates I was paying. The transaction was completed by using DocuShare! Wow!

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    Upgrade
    Response from Upgrade

    Hello Eduardo,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingRatesTimelinessFollow-Through

    Reviewed June 17, 2022

    From beginning of process everything was easy to understand. Application was clear and concise and took little time to fill out. Response was quick and funding within days as promised. Would definitely recommend! Funds used to consolidate credit card debt. Lowered monthly payments in amount as well as number. Credit cards paid off and credit rating increased. A good accomplishment all around.,,,

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    Upgrade
    Response from Upgrade

    Hello Joan,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 17, 2022

    I had been getting offers for a personal loan, didn't want to go thru a long process. I applied online and the whole process didn't take 24 hours. I'm very pleased with the fast and professional service I received. I will definitely be considering Upgrade for future finances.

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    Upgrade
    Response from Upgrade

    Hello Pennina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 17, 2022

    I was amazed at the quick turnaround. I had some problems with logging in to finish the application. One email to support, one phone call and quickly problem resolved, finished application and was funded. If not for the one minor hang up, it would have been flawless. The technical problem was that the login page didn't accept or recognize the auto fill. Once I manually keyed it in, voila it worked, and now accepts the auto fill.

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    Response from Upgrade

    Hello Candace,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed June 17, 2022

    The loan process was fast and easy. Five stars. Truly recommend. The money was deposited the following day. The only thing I had to upload was a bank statement to show my direct deposit. This loan help home from paying 33% interest to 15% interest. Big difference.

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    Upgrade
    Response from Upgrade

    Hello Jaime,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRatesTimeliness

    Reviewed June 17, 2022

    Easy process. The next day I received a congratulations that I was approved. No having to go to a bank waiting for days or a credit union Filling out paperwork. I have never had such a none stress loan process. Upgrade is the future to a loans and to top it off my interest rate it was pleasantly surprising. I highly recommend upgrade to payoff high interest loans with high interest. They transferred the money to my checking account within 2 days and sent a check out to the the high interest loan I had and now I pay half the monthly payment I had with previous loan as well as lower interest rate. Thank you upgrade.

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    Upgrade
    Response from Upgrade

    Hello Rene,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingRates

    Reviewed June 16, 2022

    Great rates, simple transaction. Only downside was you had to open an acct for their credit union which I don't see the point but all in all a fair and quick way to consolidate my credit card bills to a much lower rate. Don't think twice...just do it!

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    Upgrade
    Response from Upgrade

    Hello Paul,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceBillingLoan Process

    Reviewed June 16, 2022

    My experience with Upgrade was awesome. I would definitely recommend family and friends. I got my loan within a few days. Great customer service. If you have decent credit you still can at least get for $2,500. Hello monthly payments. Thank you upgrade. ☺️

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    Upgrade
    Response from Upgrade

    Hello Leslie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBillingLoan Process

    Reviewed June 15, 2022

    Highly recommended!!! No matter what your fico score is, I had an amazing experience in consolidating my credit card debts. I was first approved for a credit card and then they offered me a personal loan to consolidate all of my credit card debts, I tried to do it with different financial institutions but I wasn't able to. I am very happy and thankful!!!

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    Upgrade
    Response from Upgrade

    Hello Marcela,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    TechLoan Process

    Reviewed June 15, 2022

    I was confused that I had to have a different account to fund my visa debit card. I guess because I have a personal loan, not attached to the visa debit card then I have been approved for a line of credit on another card that I don’t plan to use at present. I’ll get it worked out, thanks.

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    Upgrade
    Response from Upgrade

    Hello Paula, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Billing

    Reviewed June 14, 2022

    I had a rough start at first because they kept pulling information that was not mines. Decided to go through Credit Karma, and the process was just so easy.. If you're looking to consolidate your credit cards, these guys are who you need to go through..

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    Upgrade
    Response from Upgrade

    Hello Sue-Ellen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of UseHonesty & Transparency

    Reviewed June 14, 2022

    Awesome to work with. Everything worked out smoothly. The process was quick and easy. I received exactly what I was advised I would. No hidden fees. Customer service is great and helpful. Awesome app to work with that is easy to use.

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    Upgrade
    Response from Upgrade

    Hello Tonya,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingRates

    Reviewed June 14, 2022

    Process was easy, fairly quick approvals. Do not like the fee that is added on, almost $1,000.00 for a processing fee on top of the already high interest rate. Have not had this very long, so once I am able to make payments it would be easier to suggest how well the system runs. Overall 3 stars.

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    Response from Upgrade

    Hello Heather, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations

    Verified purchase
    Customer Service

    Reviewed June 14, 2022

    The swiftness and effective communication was world renowned and I certainly appreciate it! This service completed in such a timely manner that I know most people and companies appreciate. The ease of the website was extremely nice and effective as well!

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    Upgrade
    Response from Upgrade

    Hello William,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed June 14, 2022

    I am very happy to have the opportunity to be approved for a loan. It came at the right time. A jump start is what I needed to help clean up my debt. It came very fast and paid my cards for me. Thank you!!

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    Upgrade
    Response from Upgrade

    Hello Elizabeth,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed June 13, 2022

    I applied for a loan, and it was super efficient, easy, and all online, super happy with the experience, and set up auto pay. Easy Peazy. I would totally recommend to a friend looking for a loan. Thank you! Anna

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    Response from Upgrade

    Hello Anna,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceContract & TermsPunctuality & SpeedLoan Process

    Reviewed June 13, 2022

    My experience with Upgrade was refreshing. My offer came quickly and allowed me to compare it with other options. The terms of the loan were clearly laid out in the agreement, and the customer service team promptly reached out to verify information and send funds. Great experience thus far.

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    Upgrade
    Response from Upgrade

    Hello Andre,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 13, 2022

    The process was simple, everything could be done online. I had to call in man’s. The person that answered my call was professional, helpful and friendly. I also like the fact that getting the loan is not the end of the process, Upgrade continue to show you ways to better handle your finances. Thanks.

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    Upgrade
    Response from Upgrade

    Hello Nemata,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Sales & MarketingLoan Process

    Reviewed June 12, 2022

    It was easy to apply, qualify and approval. From the time I received promotion loan information till deposit was within 10 working days. It was efficient process. I needed financial assistance and was pleased with the process. There are many ways to get loans but it can be a timely and tedious process.

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    Upgrade
    Response from Upgrade

    Hello S,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 12, 2022

    Great and fast response. Appreciate it much when it’s is needed. I would recommend to anyone who needs it. I haven’t seen a business that is this fast and quick. Thank you. Please keep it up. Thank you.

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    Response from Upgrade

    Hello Sandy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 11, 2022

    I’m so grateful for this company. They helped me out a lot after approving me. Thank you so much. I highly recommend applying! I don’t have the best credit so I was worried when I applied but it all worked out amazingly.

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    Upgrade
    Response from Upgrade

    Hello Valerie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed June 11, 2022

    Needed a loan for window replacement. This was quick, easy forms to fill out. Fast response whether I was approved or not. And the money was deposited within the next business day, which worked out perfect for my situation. Thank you

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    Response from Upgrade

    Hello Caitlin,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 11, 2022

    My experience was very quick and easy to understand. They explained everything I needed to know and made me feel comfortable with my decision. I didn't feel pressured to make a quick decision. I received lots of helpful information directly to my email.

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    Response from Upgrade

    Hello Kimberly,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessTimeliness

    Reviewed June 11, 2022

    Very easy and simple process to get a loan. The money was in my account within days and the money was sent to my credit card accounts very quickly. I recommended family members to this process and explained how easy it was to apply.

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    Upgrade
    Response from Upgrade

    Hello Jose,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 11, 2022

    Once I applied for my loan, everything was very easy. I was notified of what I needed to provide, and the process was simple and fast. The money was in my account within a few days. This was very stress free and a positive experience!

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    Response from Upgrade

    Hello Robert,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PricePunctuality & SpeedStaffBillingRates

    Reviewed June 11, 2022

    Very quick process, recommended through Credit Karma. Funds arrived fast, I was able to pay down high interest credit lines and set up an affordable monthly payment! Hoping to pay this down within 2 years, funds allowed me to pay down credit and lawyer fees, I appreciate the help!

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    Upgrade
    Response from Upgrade

    Hello Sam,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 10, 2022

    The ease of applying and the quick turnaround to fund the loan was awesome! I was unsure if I would be approved, but I'm happy I decided to apply. The terms are easy to understand. I'm grateful that they were able to help me in my time of unexpected need.

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    Upgrade
    Response from Upgrade

    Hello Ann,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 10, 2022

    You’ve helped me accomplish some financial goals and the process was very easy. Not a long process and quick results! Upgrade is definitely something I would recommend to those looking to better themselves financially but need time to pay off the loan.

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    Upgrade
    Response from Upgrade

    Hello Jay-lah,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Sales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed June 10, 2022

    Excellent this company, very fast approval, very professional and above all for the payment of your cards. I recommend them 100%. I would use this service again. Also Mobile application which is excellent to know about your payments and how your credit is doing.

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    Upgrade
    Response from Upgrade

    Hello Wendy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed June 10, 2022

    In trying to look for a good loan lender with the current credit score I had it has been kind of tough looking for one that would take me. But one morning I got a notification from Upgrade saying I'd be eligible for an offer and lo and behold here I am a very satisfied customer.

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    Upgrade
    Response from Upgrade

    Hello Roby,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed June 10, 2022

    Upgrade was a fast and easy loan to help consolidate debt, and make some household improvements. Quick and easy acceptance, and fast to hit your account, meant you don't have to wait very long to take care of business. The only slight negative is that in order to get the lowest possible rate, you must use half your loan to consolidate debt. It was fine with me, but for some it would be a pain.

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    Response from Upgrade

    Hello Matthew,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed June 10, 2022

    Upgrade is good with their words and work. I appreciate it. Did not take that much to get approved for credit or personal loan. I recommend anyone to try for loan or credit. I believe they are more flexible in taking decision about customers approach than any other lending companies.

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    Response from Upgrade

    Hello Shamsul,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffBillingLoan ProcessRates

    Reviewed June 10, 2022

    I applied for a loan online recently and encountered a number of problems.
    1- My bank was not identified so I called. The representative said it was a problem with my bank and that I should contact them. Turned out that I could enter routing number and account number manually. The rep did not inform me of that option.
    2- I did not realize that I was required to pay off a minimum of 50% of the loan to pay off debt. This was told to me by a rep while I was already finalizing the application. It should have been clear from the beginning.

    3- In applying the 50% to debt, I could not apply any of it to the credit card for which I had the highest balance. It was a Chase card. So I can't give a better rating.

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    Verified purchase
    Loan Process

    Reviewed June 10, 2022

    An Upgrade loan was definitely a life saver! The process was awesome from the beginning to the end. It was super efficient and fastest approval I have ever experienced! I will definitely return for more business and recommend Upgrade to everyone!

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    Response from Upgrade

    Hello Henry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed June 10, 2022

    I kept receiving the advertisement in the mail and emails, so I decided to apply for the offer. Easy experience, customer service great and I was approved. I am happy that I applied and was approved. I would Highly Recommend Upgrade.

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    Response from Upgrade

    Hello Jo,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed June 10, 2022

    Getting my loan was super easy! I had no difficulty understanding the terms and requirements set forth by Upgrade. I was extremely pleased with how quickly I received the payments to my cards, as well as the money in my account. My interest rate is half of what I was paying with my credit cards. Overall it was a great experience! I would definitely recommend Upgrade!

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    Response from Upgrade

    Hello Lauren,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan ProcessRatesTimeliness

    Reviewed June 10, 2022

    I applied for a loan to consolidate credit card debt. I was approved within 20 minutes and had the money in my account the next day. The interest is very fair and will save so much money in the long run. Thank you Upgrade!!

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    Response from Upgrade

    Hello LeeAnn,

    We appreciate your feedback.

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    Verified purchase
    BillingLoan ProcessRates

    Reviewed June 10, 2022

    Was able to choose from different lenders and rates. Very easy! Sign up, choose loan amount and term. Credit check passes and loan is deposited. Whole process took 5 total business days! Paid off 10000 in credit card debt and still left 1300 cash in my bank! 3 year term, 430 a month saves me 200 a month and will leave me credit card debt free!

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    Response from Upgrade

    Hello Robert,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PricePunctuality & SpeedBillingLoan ProcessRatesTimeliness

    Reviewed June 10, 2022

    My process was very smooth. As soon as I submitted my documents my loan was approved same day and funds were available before 5:00pm. I would highly recommend Upgrade. The interest rate is kinda high but my monthly payment is very affordable and there is not penalties if you pay off early.

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    Response from Upgrade

    Hello Aisha,

    We appreciate your feedback.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2022

    Easy company to work with. Form filling and application were straightforward. Any communication with customer service was a pleasant experience. Any questions or concerns were easily dispelled. I greatly appreciate the help provided by Upgrade. I look forward to any future dealings.

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    Response from Upgrade

    Hello William,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed June 9, 2022

    Having dealt with refinancing over the years, I didn’t want to refinance to pull equity but I didn’t want to take out a 2nd on the house because I plan to sell my house next spring. The lien would have to be paid off before it could sell. My plan was to just make payments and then when the house was sold, I’d pay off the remaining balance, but I didn’t know how to get the $50K I needed for home improvement. Jorge from QuickCrew sent me to Hearth and that’s where I found Upgrade. It was absolutely STUNNING to me. I signed up, logged on, keyed in the most BASIC info and was DONE! One week later, the amount was in my checking account!!! No paperwork! Amazing! I’ll highly recommend Hearth/Upgrade to any family or friends. Thanks!!

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    Response from Upgrade

    Hello Carolyn,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan ProcessRates

    Reviewed June 9, 2022

    I recently qualified for a loan from you. Thank you! I have paid off all my big balance credit cards and will be paying far less on my loan than I had been paying to then. What a relief to not be paying that high interest anymore and having only one payment. Thank you!!

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    Response from Upgrade

    Hello Sandra,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PricePunctuality & SpeedStaffBillingLoan Process

    Reviewed June 9, 2022

    Applied and received offers fairly quickly, once loan approved the funds were in my account within 24hours. Terms easy to understand and payments are low. I definitely recommend. Very reasonable and affordable. Gave a choice of 8 different loans and repayment options, also will pay off your credit cards for you. Great solution if you need a loan.

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    Upgrade
    Response from Upgrade

    Hello Juanita,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Transparency

    Reviewed June 9, 2022

    I went with Upgrade through Credit Karma for my debt consolidation. So far, the experience has been efficient and painless. Upgrade was transparent throughout the entire process. If anyone is looking to save money on APR over time, I recommend consolidating through Upgrade.

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    Upgrade
    Response from Upgrade

    Hello Thomas,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed June 9, 2022

    This company is professional and helped me get a loan with good rates, when my credit score was just fair. Please use this company they helped me and so many ways. Know I'm no longer financial struggling. Thank you Upgrade.

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    Upgrade
    Response from Upgrade

    Hello Kenneth,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 9, 2022

    Quick and easy with great terms and no hidden information. No hassles and uploading documents was easy and no issues. Customer service was friendly when they called or we had to call them. Our debt was paid directly which was great!

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    Upgrade
    Response from Upgrade

    Hello Lori,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Ease of UseLoan ProcessRates

    Reviewed June 9, 2022

    This is my second loan with Upgrade. I would recommend this company to anyone who is shopping for the best rates and ease of use. Upgrade has been upfront and spot-on the two times we have conducted business together

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    Upgrade
    Response from Upgrade

    Hello Timothy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 9, 2022

    This is my 2nd loan with Upgrade. It's fast and easy. The money was in my account in 2 business days. I would recommend using them to anyone that needs money fast. The whole process from start to finish was great.

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    Upgrade
    Response from Upgrade

    Hello Jill,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 9, 2022

    My experience was fast simple and easy... Had a few questions, the representative was there to walk me through and they get my application completed... And I received my funds within 24 hours... I would recommend this service to my family friends and relatives

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    Response from Upgrade

    Hello Tyrice,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase

    Reviewed June 9, 2022

    So far the only thing that's stopping me from hitting 5 stars is that 1 of my balances hasn't been paid off yet. If not by Monday I'm gonna have to contact you all. All of my other balances were paid within 3 days. It has now been 6 days since the remainder hit my bank account. My PayPal credit still hasn't been paid.

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    Upgrade
    Response from Upgrade

    Hello Chris, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed June 9, 2022

    I was working hard on reestablishing my credit when... you get it. I needed to Upgrade. Options! Wow! The amounts, payments, and rates allowed me to customize a personal loan that was exactly right for me. The entire process was fast and efficient. Though Upgrade gives you the choice to send your money wherever you want, I chose to have it sent to my personal account; it processed the following business day. I can use the money where and when I need it. It is perfect for recovering from unexpected expenses and consolidating debt with one manageable payment at a lower interest rate. I would recommend Upgrade to anyone who needs to get ahead of themselves for a minute - and that's just about everyone.

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    Response from Upgrade

    Hello Kimberly,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 9, 2022

    Very fast. Applied for a loan. Approved for a loan. The whole process only took about 3 days. I have used Upgrade for a few years now. The service is amazing. Will continue to use them in the future. I will not use another company.

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    Upgrade
    Response from Upgrade

    Hello Nichole,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBilling

    Reviewed June 9, 2022

    Yes I would and will recommend it to my friends! Upgrade was very helpful to me and very easy to apply for it. Upgrade help me consolidate my debt in to one easy payment! With very easy steps and no hassle!

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    Upgrade
    Response from Upgrade

    Hello Antonio,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedBillingLoan Process

    Reviewed June 9, 2022

    It was Very easy and detailed. Response was exceptionally Fast and efficient. Application process was clear and straightforward. Payments made quickly and fees were reasonable. I have trust in this company providing loan for credit union members. Their Service provided was appreciated greatly.

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    Upgrade
    Response from Upgrade

    Hello Jonya,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 9, 2022

    When I received the notice, I started thinking about whether it was possible even though I had not received credit yet, and I was surprised that it was handled so concisely and quickly from start to finish. I will recommend it to others as well.

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    Upgrade
    Response from Upgrade

    Hello Shinseop,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed June 9, 2022

    Awesome customer service. The loan process was smooth and easy. I applied for the loan and it was quick and easy. The money was put into my bank account very quickly. And I did not get any annoying phone call. Great company.

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    Upgrade
    Response from Upgrade

    Hello Stephen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 9, 2022

    It was quick and easy. I appreciate what you guys are doing for us as consumers. Took all the hassle out of dealing with banks. I've only been doing business with you guys for a little while now but I would definitely recommend you to anyone else that I know.

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    Upgrade
    Response from Upgrade

    Hello Byron,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 9, 2022

    I received a personal loan and the process was quick and completely smooth and convenient. There were absolutely no flaws in the system and I feel completely comfortable with the entire process. I would highly recommend to anyone with decent credit who is looking for a quick personal loan.

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    Upgrade
    Response from Upgrade

    Hello Susan,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan Process

    Reviewed June 8, 2022

    The loan process was easy and straightforward. I am planning on using this company if I need a down payment for a home deposit. The money was deposited in my account as expected. I am excited to be on my way to better money management.

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    Upgrade
    Response from Upgrade

    Hello Crystal,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 8, 2022

    So far so good. Thank you. I have no complaints so far but it could be too early to tell so I don’t want to speak too soon. I literally just applied and got approved and got my funds within a couple days.

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    Upgrade
    Response from Upgrade

    Hello LaToya,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 8, 2022

    I liked and was satisfied. I will work hard to keep working with this bank and look forward for the future with you. The service was good and quick. There were many things that were good and I liked about this bank.

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    Upgrade
    Response from Upgrade

    Hello Julian,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 8, 2022

    Upgrade really takes into consideration accurate and valuable information in order to provide products tailored to each individual’s needs. They are willing to help everyone. I am extremely happy to be an Upgrade customer and plan to being one for a long time.

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    Upgrade
    Response from Upgrade

    Hello Carolina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 8, 2022

    The process was very easy I was very glad I found you. Using your services gave me the opportunity to buy a new riding mower to take care of my yard. I'm very sorry I'm not big on conversations or writing.

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    Upgrade
    Response from Upgrade

    Hello Charles,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRates

    Reviewed June 8, 2022

    I’ve used this company twice to consolidate debt, although I’m hoping not to need them again. It is quick and easy to get approved and receive the funds. The interest is not super high. I would recommend to a friend.

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    Upgrade
    Response from Upgrade

    Hello Claire,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRates

    Reviewed June 8, 2022

    Was very fast and quick and easy to fill out a application. Money was in my bank within 2 days and the rates were reasonable. I will recommend it to my family and friends. I will use Upgrade again sometime next year. Hopefully with a lower interest percentage. Hopefully an APR 10% or less.

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    Upgrade
    Response from Upgrade

    Hello Richard,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PricePunctuality & SpeedBillingLoan Process

    Reviewed June 8, 2022

    They make it so easy and quick to get a personal loan. I appreciate the simplicity of being able to get money thru an easy online process. With a low payment that you can pay over time. Plus they offer a line of credit with the Upgrade card.

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    Upgrade
    Response from Upgrade

    Hello Michelle,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed June 8, 2022

    We needed a loan to remodel our house, Upgrade provided a great rate and monthly payment for us to be able to do it. Upgrade made the whole process simple and our money arrived quickly to my bank account. I highly recommend and will be using them again.

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    Upgrade
    Response from Upgrade

    Hello Dustin,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed June 8, 2022

    No hassle. Great service. If you’re approved you’ll receive funds fast and easy. I received mine in a matter of a few days. It was greatly needed and my payments were deposited into the accounts I asked with no hassle. I am greatly appreciative.

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    Upgrade
    Response from Upgrade

    Hello Eric,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBillingLoan Process

    Reviewed June 8, 2022

    Loan process was very simple. Funds were deposited in less than one week. Forms were easy to upload. It was easy to set up automatic payments. This will help me stay current on my payments and improve my credit score.

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    Upgrade
    Response from Upgrade

    Hello John,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Rates

    Reviewed June 8, 2022

    I was looking for some funding for some personal expenses and found this to be a perfect option for what I was looking for, with great rates and repayment options that allowed me to pick exactly what I was looking for!

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    Upgrade
    Response from Upgrade

    Hello Jesse,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed June 8, 2022

    Amazing how professional and fast. Thank you. Appreciate your service. Would recommend to family or friend. Fastest loan service I have ever received and it was appreciated although your fee taken out is very high percentage rate. I was very disappointed in that. It seemed a rather high amount!

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    Response from Upgrade

    Hello Barbara,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppLoan Process

    Reviewed June 8, 2022

    It was quick when I got the funds and I don’t have to pay much a month. I wish I didn't have so much taken out my loan that I requested though. I also called and the service was great. The website is straightforward as well.

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    Response from Upgrade

    Hello Mariah,

    We appreciate your feedback.

    Thank you for being a valued customer!

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    Upgrade Company Information

    Company Name:
    Upgrade
    Website:
    www.upgrade.com