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Upgrade Reviews

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About Upgrade

Upgrade is an online and mobile banking solution that offers personal loans, credit cards and deposit accounts. With Upgrade, customers can combine online and mobile banking with affordable loans and cards, high-yield savings accounts and rewards checking accounts. Customers also benefit from free credit monitoring, alerts and credit education tools. Upgrade’s fully online service offers fast transactions, a simple approval process and easy banking.

Visit www.upgrade.com/personal-loans
Pros
  • Fast approvals
  • Loans up to $50,000
  • 4.02% APY on savings accounts
  • Same-day transfers up to $100,000
Cons
  • $10 late fee on loans
  • High origination fee

Upgrade Reviews

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    How do I know I can trust these reviews about Upgrade?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 6 Reviews 635 - 835
    Verified purchase
    Punctuality & SpeedStaffEase of UseTransparency

    Reviewed July 18, 2022

    The process was simple and easy to follow. Got the money incredibly fast and paid off things that had been bothering me for a while. Everything was transparent and the site and app are very user friendly.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Lance,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed July 18, 2022

    My experience was it is quick and easy. The whole process took less than a week, and the financial relief is a load off my chest. The process was easy and the loan officer was very helpful during our conversation.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Kurt,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed July 15, 2022

    Very easy to work with. My funds were transferred quickly to my bank account or my bills were paid off right away. I will be sure to work with Upgrade in the future and will recommend Upgrade to friends and family. Highly recommend them.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Lisa,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 14, 2022

    My application has been approved in 5 minutes, and a money was on my bank account in 48 hours. When I've received a money, I got tears, happy tears. My contact with a Customer Service was fast, polite and a respond was very-very professional! I have already recommended to my friends and family members. Thank you.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Valeria,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed July 13, 2022

    Been an Upgrade customer for several years. They are always there when needed. Application process is fast and easy. Upgrade Card is fantastic with interest rate much lower than credit cards. Great company that performs exactly the same way every time you call on them. Giving serious consideration to using my Upgrade Card for my RV purchase.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Richard,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed July 13, 2022

    The entire loan application process was quick and easy. The Upgrade terms and rates are excellent when compared to other lenders. The entire process took less than a week and the funds were deposited into my account very quickly. I highly recommend Upgrade for all of your loan needs.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello John,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed July 13, 2022

    I would like to express my gratitude to Upgrade for their professionalism and great lending practices. I would recommend this to all my friends and family members. As well as any strangers. I have already received a second loan.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Ricardo,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed July 12, 2022

    The process was super easy, and contact with customer service was stress-free. Any questions I had was answered and after being approved, the funds were quickly deposited into my account. I received detailed information on when future payments are due and what the early payoff plan is.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Marietta,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Honesty & Transparency

    Reviewed July 12, 2022

    I was given all of the information that I needed before applying. After the application and approval process, everything was exactly as I was told. I appreciate the honesty! I would not hesitate to recommend Upgrade to my family and friends.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Gordon,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed July 12, 2022

    Each time I spoke with someone I had to provide different information and each time it was satisfied with what was sent to them … I finally called them back a 5th time and asked to speak with the loan specialist but I was still denied that … come to wait another 3 days after a week went by and finally was told the information was not sufficient and to provide extra documentation.

    Again this could of been avoided if only they let me talk to the person responsible for approval of the loan… this would of been a much faster process but unfortunately it wasn’t… in final yes my loan was approved and a very high interest rate and was charged almost 1100.00$ to get the loan process done… if you ask me the cost didn’t equal the professional work that was done… that cost should be waived if you ask me but it is what it is and the only one who had to suffer the consequences is me … everyone else made plenty of money in there pocket for such horrible execution on my loan application…

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Robert, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed July 11, 2022

    I learned about Upgrade through Credit Karma so I decided to try them out. The loan application process was simple. The response time was very fast. So far it’s been a great experience. If asked for a reference I would defiantly recommend to others!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Maria,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan Process

    Reviewed July 10, 2022

    This was the easiest process that I’ve ever experienced. I would highly recommend it. It has allowed me to pay off several of my credit cards and another loan. It allowed me to reduce my monthly payments by over $600.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Carla,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed July 9, 2022

    I filled out my application online after receiving several letters. Process was easy, I was approved quickly. My only issue was that the message stated I would get funding in a few business days. It takes longer than that and I thought I got scammed. I messaged customer service and I got a quick response and I felt reassured.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Tina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed July 9, 2022

    I’ve have a couple accounts with Upgrade and I have to say they never disappoint. Always friendly and fast service. I love using the app and knowing what my balance is in a matter of seconds. I’ve recommended to family who have also had the same experience.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Joseph,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceSales & MarketingStaffLoan Process

    Reviewed July 9, 2022

    Saw an ad on TV. Went to the site and applied for a debt consolidation loan. Within a week or so it was a done deal. So pleased. Great way toward working your way out of unwanted debt. Great follow up and customer care during and after loan process. Freedom to choose your due date definitely helps plan your budget and takes some of pressure off during loan repayment.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Nina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceLoan Process

    Reviewed July 8, 2022

    I am very pleased with the whole process. It was easy to apply and I had a response in a short turnaround time. The money for the loan was received within a week. This will definitely get me on the road to financial freedom.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Maureen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PriceStaffLoan ProcessRates

    Reviewed July 7, 2022

    The granting of the relocation loan which is abetting my relocation has been a great help for me at a difficult time. I will always be grateful to you relative to this granting. The reference for this loan was obtained through Credit Karma. That said, having underestimated the moving cost, I had applied for an additional loan which was not approved. Again, I had applied on the basis of Credit karma information suggesting a positive result. If I recall correctly, when I initially applied, seeking $28.000, it seems to me you were offering up to $33,000.00.

    As such I thought the additional loan request would have been automatic. From my perspective the credit analysis performed by the funder is inconsistent. Objectively, at a minimum, that assessment is both disappointing and confusing. In fact, what was a superlative experience, as my rating indicates, is appreciated, losing some of its luster due to apparent inconsistency by the funder.. Again, my thanks, Don.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Donald,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed July 6, 2022

    Upgrade did a great job approving my application. They were quick and I was updated regularly. The staff in every department were warm and friendly. The terms of my account were very good and I would definitely recommend this company to friends and family. Thanks Upgrade!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Neill,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 5, 2022

    Almost everybody I spoke to about my loan was very helpful and took their time in explaining to me how the loan process works at Upgrade Inc. Their commitment to excellent customer service was discernable immediately every single one of them picked up the phone and that's a plus for the company.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Innocent,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsBillingLoan Process

    Reviewed July 5, 2022

    My loan needs were handled quickly, and without any stress. Having the option to choose a pre-approved loan made this an easy transaction. Now I will be able to pay off my credit card and my previous loan to consolidate both into one payment at half the monthly expenditures, making it far easier to pay my bills with some left over.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello James,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 5, 2022

    I chose Upgrade from Credit Karma, it has been a great experience. Fast approval and had my money in 3 days. When I called customer service I also got friendly service and they knew the information that I was asking about.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Patricia,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 1, 2022

    When i need it extra MONEY Upgrade always there for me, approval is so fast and conveniently easier than other!! The only place you go if you need it help Upgrade !!! Amazingly Helpful, minimum credit ? No problem ! They will guide you every step of the way.. Great Customer Service

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBilling

    Reviewed July 1, 2022

    Upgrade is the best and most efficient company I have ever dealt with who helped me to consolidate credit card debt. The process was so easy, secure and gave me peace of mind. This was my second time doing business with them and I highly recommended them.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Karen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Ease of UseLoan Process

    Reviewed June 30, 2022

    This is the best loan experience I've ever had. I highly recommend it if you've been thinking of taking a loan out. Everything was easy to navigate and Upgrade delivers exactly what they say. Can't say enough good things! Highly recommend!!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Aire,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffRates

    Reviewed June 29, 2022

    I must say that this was one of the simplest application processes ever. Even as easy as just applying for a CC. GRANTED through Credit Karma where offered. I have an excellent rating and standing. After applying I recover an email and I needed to send government ID and do face scan to prove identity. EASY PEASY.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Steven,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed June 28, 2022

    Customer service was fast friendly and efficient. I also appreciate the liberal credit card limit and access to their many other financial products (ie: line of credit loan). The security protection is excellent. I was contacted immediately of a suspicious transaction on my account saving me hundreds of dollars.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Roy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed June 28, 2022

    The one thing I can say since I just got the loan and have yet to make my first payment is this was extremely fast from applying and have the money in my account. The form to qualify was pretty short. Took less then 10-minutes to fill out.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Kerry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Online & AppStaffBillingEase of UseLoan ProcessRates

    Reviewed June 28, 2022

    Upgrade has been great for me. Upgrade has help me to pay off a high interest rate loan. Upgrade really executes transactions in a timely manner. The Website is easy to navigate and very user friendly. I will certainly recommend Upgrade to many of my friends. The personal loan and credit card are both excellent Products.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Henry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed June 28, 2022

    It was very easy and prompt service. I appreciate the help with my credit card debt. Now it is much easier to handle the debt and make the budget work. Thank you so much for the help. It was so easy.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Sherry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 28, 2022

    I really appreciate the way the loan process went. It was a very smooth process and did not take forever. They also were straight to the point on what documents and information that was needed to continue the loan process.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Sherale,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 28, 2022

    I was amazed how quickly the process was to receive a qualification and then actually receive the funds. The entire process between Upgrade and myself was done all online, no waiting for paper work to come in the mail for a signature, all done online. Anybody looking for a quick way to get those funds for home repairs or whatever, look no further.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Jamie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed June 28, 2022

    I would like to say Thanks for help me with my finances, your loans are fast and easy to apply. You can get approve in 24 hours, It just take one day to paid all my cards. Now am free of my credit card with only one payment a month. Thanks again for your help UPGRADE.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Juan,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed June 28, 2022

    My experience was really successful with Upgrade. I received everything I was looking for. Thank You much. I definitely would recommend others with no problem. Coming back to you all again. I most definitely will do. It was the best Loan I ever had to do online.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Sandra,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase

    Reviewed June 28, 2022

    When going through the process, I was concerned about it being complicated. To my surprise, the whole process was easy and uncomplicated. Worrying about debt has been a constant concern for me and my family. Upgrade took that concern away. Thank you so much. :-)

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Carolyn,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 28, 2022

    I have enjoyed using Upgrade for several years now. They have been a life saver. The line of credit as well as the option to have a card is terrific. The service is always professional and courteous. They make paying a snap.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Chris,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 27, 2022

    Customer service rep very helpful. Solved my password issue. Was very knowledgeable and friendly. Stayed on the phone to make sure I could get into my account. I will recommend to my family and friends to use Upgrade…Fast and easy to apply online.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Stephanie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingRates

    Reviewed June 23, 2022

    This was so easy, fast and convenient but I wish the interest rate wasn't as high. I needed the funds to consolidate at my bills and credit cards. This was perfect. Like I said, I wish the interest rate was lower but I am just going to pay it off as soon as possible.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Naomi,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PriceLoan Process

    Reviewed June 23, 2022

    Did not realize you were going to charge me so much for the loan if at all. Make it more apparent. This has made me feel ripped off. I will never recommend a loan through you and will get a new loan as soon as possible.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Patrick, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed June 22, 2022

    Prompt and reliable. Good loan terms. Helped me with debt consolidation. I recommend it if you need a loan. I was surprised how quick the process was. I’m sure it saved me thousands of dollars in interest before it was all done.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Steve,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 22, 2022

    I had a great experience with Upgrade. Simple and easy loan application and review. I received my funds quickly. I also applied for the Upgrade credit line and was approved. I have worked so hard to get my credit into shape and was given the loan for debt consolidation. You guys are awesome. I will def use you for my future needs!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Starla,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed June 22, 2022

    I have nothing negative to say. Only positives. I applied and was approved in an extremely timely manner. My instructions for followed explicitly and everything they told me was as it is. I feel super comfortable with the choices for the terms for my specific loan, They provide a lot of different options to choose from. It works. I can begin to build my savings through PenFed Credit Union. It's a positive part of my deal. I'm extremely happy.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Robert,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Online & AppStaffLoan Process

    Reviewed June 22, 2022

    The number of key pieces of information hidden on your competitors' websites is astonishing. The process is stressful enough without unnecessary surprises. The adjustment in the amount of the loan requested also proved beneficial. Would like to suggest including with the loan approval screen a web page or so of basic budgeting and personal financial planning information - the kind the banks frequently offer. Have found it very useful to review this information periodically. Now that I am thinking about it, I am going to hunt up my personal financial planning and budgeting information to see if the last part of the loan expenditures can be more effective and efficient.

    Vincent

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Vincent,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan ProcessRates

    Reviewed June 22, 2022

    Received 10k dollar loan to combine all my credit cards. This lowered my interest rates 2/3. My average interest rate was 27 percent and now it's around 9% with one low payment. They put the leftover money in my bank and I paid off the smaller ones from that. I only owe for this loan and that is it.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello James,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed June 21, 2022

    Very way process from application to approval. Money in the bank the next day. I had issues with the website and customer service very patient in assisting me. They are very friendly and called me by name which I appreciate. Highly recommend Upgrade!!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Pamela,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed June 21, 2022

    I have had nothing but good experiences with Upgrade. This is the third time I’ve used them. So far I have no complaints. Doing this debt consolidation loan cut a year off of my debt pay off timeline. Would use them again.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Tara,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed June 20, 2022

    Loan Process was not stressful. Customer service was very professional and courteous. I received my funds pretty quickly. Most loan application is stressful and tiresome. The process was easy and smooth. Any questions asked were answered immediate. Definitely use this Company Again! Thank you Upgrade.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Carol,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed June 20, 2022

    The application process was easy, quick and painless. The funds provided came in quickly and the payments to my credit cards were also quick. Thanks so much for a great experience. I will continue to suggest to friends and family to contact Upgrade when they have the same issues I did.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Shelley,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 20, 2022

    This loan company was very responsive with emails on your progress, approval and returned emails when your deposit would be made. I was in the know every second on what I was being approved for, when and the amount. Great team!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Michelle,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 19, 2022

    I have money saved and two good jobs. But sometimes I need some extra cash, so, twice I contacted Upgrade and no questions asked. No headaches. They just approved me for the amount I asked. It’s good to have that kind of friend looking up for you. Thank you.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Mario,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed June 18, 2022

    I had to verify my bank numerous time and had to be on a 3 way call with me several times.. after the wrong routing number was used. Citibank kicked the funds back then it became process to get my funds resent back.. Even with a new routing number. I had to go back thru the process again.. I shouldn’t had to wait a whole week to get my funds back. Very disappointing. I almost canceled the loan cause I kept getting the run around.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Alex, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    BillingLoan ProcessRates

    Reviewed June 17, 2022

    I was blown away that the lending decision was made overnight and that Upgrade funded the loan without asking for paystubs, tax returns, etc... I secured a fixed rate much lower versus the credit card rates I was paying. The transaction was completed by using DocuShare! Wow!

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Eduardo,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingRatesTimelinessFollow-Through

    Reviewed June 17, 2022

    From beginning of process everything was easy to understand. Application was clear and concise and took little time to fill out. Response was quick and funding within days as promised. Would definitely recommend! Funds used to consolidate credit card debt. Lowered monthly payments in amount as well as number. Credit cards paid off and credit rating increased. A good accomplishment all around.,,,

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Joan,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 17, 2022

    I had been getting offers for a personal loan, didn't want to go thru a long process. I applied online and the whole process didn't take 24 hours. I'm very pleased with the fast and professional service I received. I will definitely be considering Upgrade for future finances.

    Thanks for your vote!
    Upgrade
    Response from Upgrade

    Hello Pennina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 17, 2022

    I was amazed at the quick turnaround. I had some problems with logging in to finish the application. One email to support, one phone call and quickly problem resolved, finished application and was funded. If not for the one minor hang up, it would have been flawless. The technical problem was that the login page didn't accept or recognize the auto fill. Once I manually keyed it in, voila it worked, and now accepts the auto fill.

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    Response from Upgrade

    Hello Candace,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed June 17, 2022

    The loan process was fast and easy. Five stars. Truly recommend. The money was deposited the following day. The only thing I had to upload was a bank statement to show my direct deposit. This loan help home from paying 33% interest to 15% interest. Big difference.

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    Upgrade
    Response from Upgrade

    Hello Jaime,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRatesTimeliness

    Reviewed June 17, 2022

    Easy process. The next day I received a congratulations that I was approved. No having to go to a bank waiting for days or a credit union Filling out paperwork. I have never had such a none stress loan process. Upgrade is the future to a loans and to top it off my interest rate it was pleasantly surprising. I highly recommend upgrade to payoff high interest loans with high interest. They transferred the money to my checking account within 2 days and sent a check out to the the high interest loan I had and now I pay half the monthly payment I had with previous loan as well as lower interest rate. Thank you upgrade.

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    Upgrade
    Response from Upgrade

    Hello Rene,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingRates

    Reviewed June 16, 2022

    Great rates, simple transaction. Only downside was you had to open an acct for their credit union which I don't see the point but all in all a fair and quick way to consolidate my credit card bills to a much lower rate. Don't think twice...just do it!

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    Upgrade
    Response from Upgrade

    Hello Paul,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceBillingLoan Process

    Reviewed June 16, 2022

    My experience with Upgrade was awesome. I would definitely recommend family and friends. I got my loan within a few days. Great customer service. If you have decent credit you still can at least get for $2,500. Hello monthly payments. Thank you upgrade. ☺️

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    Upgrade
    Response from Upgrade

    Hello Leslie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBillingLoan Process

    Reviewed June 15, 2022

    Highly recommended!!! No matter what your fico score is, I had an amazing experience in consolidating my credit card debts. I was first approved for a credit card and then they offered me a personal loan to consolidate all of my credit card debts, I tried to do it with different financial institutions but I wasn't able to. I am very happy and thankful!!!

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    Response from Upgrade

    Hello Marcela,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    TechLoan Process

    Reviewed June 15, 2022

    I was confused that I had to have a different account to fund my visa debit card. I guess because I have a personal loan, not attached to the visa debit card then I have been approved for a line of credit on another card that I don’t plan to use at present. I’ll get it worked out, thanks.

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    Response from Upgrade

    Hello Paula, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Billing

    Reviewed June 14, 2022

    I had a rough start at first because they kept pulling information that was not mines. Decided to go through Credit Karma, and the process was just so easy.. If you're looking to consolidate your credit cards, these guys are who you need to go through..

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    Response from Upgrade

    Hello Sue-Ellen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of UseHonesty & Transparency

    Reviewed June 14, 2022

    Awesome to work with. Everything worked out smoothly. The process was quick and easy. I received exactly what I was advised I would. No hidden fees. Customer service is great and helpful. Awesome app to work with that is easy to use.

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    Response from Upgrade

    Hello Tonya,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingRates

    Reviewed June 14, 2022

    Process was easy, fairly quick approvals. Do not like the fee that is added on, almost $1,000.00 for a processing fee on top of the already high interest rate. Have not had this very long, so once I am able to make payments it would be easier to suggest how well the system runs. Overall 3 stars.

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    Response from Upgrade

    Hello Heather, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations

    Verified purchase
    Customer Service

    Reviewed June 14, 2022

    The swiftness and effective communication was world renowned and I certainly appreciate it! This service completed in such a timely manner that I know most people and companies appreciate. The ease of the website was extremely nice and effective as well!

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    Response from Upgrade

    Hello William,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed June 14, 2022

    I am very happy to have the opportunity to be approved for a loan. It came at the right time. A jump start is what I needed to help clean up my debt. It came very fast and paid my cards for me. Thank you!!

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    Upgrade
    Response from Upgrade

    Hello Elizabeth,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed June 13, 2022

    I applied for a loan, and it was super efficient, easy, and all online, super happy with the experience, and set up auto pay. Easy Peazy. I would totally recommend to a friend looking for a loan. Thank you! Anna

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    Response from Upgrade

    Hello Anna,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceContract & TermsPunctuality & SpeedLoan Process

    Reviewed June 13, 2022

    My experience with Upgrade was refreshing. My offer came quickly and allowed me to compare it with other options. The terms of the loan were clearly laid out in the agreement, and the customer service team promptly reached out to verify information and send funds. Great experience thus far.

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    Upgrade
    Response from Upgrade

    Hello Andre,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed June 13, 2022

    The process was simple, everything could be done online. I had to call in man’s. The person that answered my call was professional, helpful and friendly. I also like the fact that getting the loan is not the end of the process, Upgrade continue to show you ways to better handle your finances. Thanks.

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    Upgrade
    Response from Upgrade

    Hello Nemata,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Sales & MarketingLoan Process

    Reviewed June 12, 2022

    It was easy to apply, qualify and approval. From the time I received promotion loan information till deposit was within 10 working days. It was efficient process. I needed financial assistance and was pleased with the process. There are many ways to get loans but it can be a timely and tedious process.

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    Upgrade
    Response from Upgrade

    Hello S,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 12, 2022

    Great and fast response. Appreciate it much when it’s is needed. I would recommend to anyone who needs it. I haven’t seen a business that is this fast and quick. Thank you. Please keep it up. Thank you.

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    Upgrade
    Response from Upgrade

    Hello Sandy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 11, 2022

    I’m so grateful for this company. They helped me out a lot after approving me. Thank you so much. I highly recommend applying! I don’t have the best credit so I was worried when I applied but it all worked out amazingly.

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    Upgrade
    Response from Upgrade

    Hello Valerie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed June 11, 2022

    Needed a loan for window replacement. This was quick, easy forms to fill out. Fast response whether I was approved or not. And the money was deposited within the next business day, which worked out perfect for my situation. Thank you

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    Upgrade
    Response from Upgrade

    Hello Caitlin,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 11, 2022

    My experience was very quick and easy to understand. They explained everything I needed to know and made me feel comfortable with my decision. I didn't feel pressured to make a quick decision. I received lots of helpful information directly to my email.

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    Response from Upgrade

    Hello Kimberly,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessTimeliness

    Reviewed June 11, 2022

    Very easy and simple process to get a loan. The money was in my account within days and the money was sent to my credit card accounts very quickly. I recommended family members to this process and explained how easy it was to apply.

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    Upgrade
    Response from Upgrade

    Hello Jose,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 11, 2022

    Once I applied for my loan, everything was very easy. I was notified of what I needed to provide, and the process was simple and fast. The money was in my account within a few days. This was very stress free and a positive experience!

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    Response from Upgrade

    Hello Robert,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PricePunctuality & SpeedStaffBillingRates

    Reviewed June 11, 2022

    Very quick process, recommended through Credit Karma. Funds arrived fast, I was able to pay down high interest credit lines and set up an affordable monthly payment! Hoping to pay this down within 2 years, funds allowed me to pay down credit and lawyer fees, I appreciate the help!

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    Response from Upgrade

    Hello Sam,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 10, 2022

    The ease of applying and the quick turnaround to fund the loan was awesome! I was unsure if I would be approved, but I'm happy I decided to apply. The terms are easy to understand. I'm grateful that they were able to help me in my time of unexpected need.

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    Upgrade
    Response from Upgrade

    Hello Ann,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 10, 2022

    You’ve helped me accomplish some financial goals and the process was very easy. Not a long process and quick results! Upgrade is definitely something I would recommend to those looking to better themselves financially but need time to pay off the loan.

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    Upgrade
    Response from Upgrade

    Hello Jay-lah,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Sales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed June 10, 2022

    Excellent this company, very fast approval, very professional and above all for the payment of your cards. I recommend them 100%. I would use this service again. Also Mobile application which is excellent to know about your payments and how your credit is doing.

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    Upgrade
    Response from Upgrade

    Hello Wendy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed June 10, 2022

    In trying to look for a good loan lender with the current credit score I had it has been kind of tough looking for one that would take me. But one morning I got a notification from Upgrade saying I'd be eligible for an offer and lo and behold here I am a very satisfied customer.

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    Response from Upgrade

    Hello Roby,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed June 10, 2022

    Upgrade was a fast and easy loan to help consolidate debt, and make some household improvements. Quick and easy acceptance, and fast to hit your account, meant you don't have to wait very long to take care of business. The only slight negative is that in order to get the lowest possible rate, you must use half your loan to consolidate debt. It was fine with me, but for some it would be a pain.

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    Response from Upgrade

    Hello Matthew,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan Process

    Reviewed June 10, 2022

    Upgrade is good with their words and work. I appreciate it. Did not take that much to get approved for credit or personal loan. I recommend anyone to try for loan or credit. I believe they are more flexible in taking decision about customers approach than any other lending companies.

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    Upgrade
    Response from Upgrade

    Hello Shamsul,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffBillingLoan ProcessRates

    Reviewed June 10, 2022

    I applied for a loan online recently and encountered a number of problems.
    1- My bank was not identified so I called. The representative said it was a problem with my bank and that I should contact them. Turned out that I could enter routing number and account number manually. The rep did not inform me of that option.
    2- I did not realize that I was required to pay off a minimum of 50% of the loan to pay off debt. This was told to me by a rep while I was already finalizing the application. It should have been clear from the beginning.

    3- In applying the 50% to debt, I could not apply any of it to the credit card for which I had the highest balance. It was a Chase card. So I can't give a better rating.

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    Verified purchase
    Loan Process

    Reviewed June 10, 2022

    An Upgrade loan was definitely a life saver! The process was awesome from the beginning to the end. It was super efficient and fastest approval I have ever experienced! I will definitely return for more business and recommend Upgrade to everyone!

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    Upgrade
    Response from Upgrade

    Hello Henry,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed June 10, 2022

    I kept receiving the advertisement in the mail and emails, so I decided to apply for the offer. Easy experience, customer service great and I was approved. I am happy that I applied and was approved. I would Highly Recommend Upgrade.

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    Upgrade
    Response from Upgrade

    Hello Jo,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed June 10, 2022

    Getting my loan was super easy! I had no difficulty understanding the terms and requirements set forth by Upgrade. I was extremely pleased with how quickly I received the payments to my cards, as well as the money in my account. My interest rate is half of what I was paying with my credit cards. Overall it was a great experience! I would definitely recommend Upgrade!

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    Upgrade
    Response from Upgrade

    Hello Lauren,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan ProcessRatesTimeliness

    Reviewed June 10, 2022

    I applied for a loan to consolidate credit card debt. I was approved within 20 minutes and had the money in my account the next day. The interest is very fair and will save so much money in the long run. Thank you Upgrade!!

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    Upgrade
    Response from Upgrade

    Hello LeeAnn,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan ProcessRates

    Reviewed June 10, 2022

    Was able to choose from different lenders and rates. Very easy! Sign up, choose loan amount and term. Credit check passes and loan is deposited. Whole process took 5 total business days! Paid off 10000 in credit card debt and still left 1300 cash in my bank! 3 year term, 430 a month saves me 200 a month and will leave me credit card debt free!

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    Upgrade
    Response from Upgrade

    Hello Robert,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PricePunctuality & SpeedBillingLoan ProcessRatesTimeliness

    Reviewed June 10, 2022

    My process was very smooth. As soon as I submitted my documents my loan was approved same day and funds were available before 5:00pm. I would highly recommend Upgrade. The interest rate is kinda high but my monthly payment is very affordable and there is not penalties if you pay off early.

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    Upgrade
    Response from Upgrade

    Hello Aisha,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2022

    Easy company to work with. Form filling and application were straightforward. Any communication with customer service was a pleasant experience. Any questions or concerns were easily dispelled. I greatly appreciate the help provided by Upgrade. I look forward to any future dealings.

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    Upgrade
    Response from Upgrade

    Hello William,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed June 9, 2022

    Having dealt with refinancing over the years, I didn’t want to refinance to pull equity but I didn’t want to take out a 2nd on the house because I plan to sell my house next spring. The lien would have to be paid off before it could sell. My plan was to just make payments and then when the house was sold, I’d pay off the remaining balance, but I didn’t know how to get the $50K I needed for home improvement. Jorge from QuickCrew sent me to Hearth and that’s where I found Upgrade. It was absolutely STUNNING to me. I signed up, logged on, keyed in the most BASIC info and was DONE! One week later, the amount was in my checking account!!! No paperwork! Amazing! I’ll highly recommend Hearth/Upgrade to any family or friends. Thanks!!

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    Response from Upgrade

    Hello Carolyn,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan ProcessRates

    Reviewed June 9, 2022

    I recently qualified for a loan from you. Thank you! I have paid off all my big balance credit cards and will be paying far less on my loan than I had been paying to then. What a relief to not be paying that high interest anymore and having only one payment. Thank you!!

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    Upgrade
    Response from Upgrade

    Hello Sandra,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PricePunctuality & SpeedStaffBillingLoan Process

    Reviewed June 9, 2022

    Applied and received offers fairly quickly, once loan approved the funds were in my account within 24hours. Terms easy to understand and payments are low. I definitely recommend. Very reasonable and affordable. Gave a choice of 8 different loans and repayment options, also will pay off your credit cards for you. Great solution if you need a loan.

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    Upgrade
    Response from Upgrade

    Hello Juanita,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Transparency

    Reviewed June 9, 2022

    I went with Upgrade through Credit Karma for my debt consolidation. So far, the experience has been efficient and painless. Upgrade was transparent throughout the entire process. If anyone is looking to save money on APR over time, I recommend consolidating through Upgrade.

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    Upgrade
    Response from Upgrade

    Hello Thomas,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed June 9, 2022

    This company is professional and helped me get a loan with good rates, when my credit score was just fair. Please use this company they helped me and so many ways. Know I'm no longer financial struggling. Thank you Upgrade.

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    Upgrade
    Response from Upgrade

    Hello Kenneth,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 9, 2022

    Quick and easy with great terms and no hidden information. No hassles and uploading documents was easy and no issues. Customer service was friendly when they called or we had to call them. Our debt was paid directly which was great!

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    Upgrade
    Response from Upgrade

    Hello Lori,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Ease of UseLoan ProcessRates

    Reviewed June 9, 2022

    This is my second loan with Upgrade. I would recommend this company to anyone who is shopping for the best rates and ease of use. Upgrade has been upfront and spot-on the two times we have conducted business together

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    Response from Upgrade

    Hello Timothy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 9, 2022

    This is my 2nd loan with Upgrade. It's fast and easy. The money was in my account in 2 business days. I would recommend using them to anyone that needs money fast. The whole process from start to finish was great.

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    Upgrade
    Response from Upgrade

    Hello Jill,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 9, 2022

    My experience was fast simple and easy... Had a few questions, the representative was there to walk me through and they get my application completed... And I received my funds within 24 hours... I would recommend this service to my family friends and relatives

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    Upgrade
    Response from Upgrade

    Hello Tyrice,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase

    Reviewed June 9, 2022

    So far the only thing that's stopping me from hitting 5 stars is that 1 of my balances hasn't been paid off yet. If not by Monday I'm gonna have to contact you all. All of my other balances were paid within 3 days. It has now been 6 days since the remainder hit my bank account. My PayPal credit still hasn't been paid.

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    Response from Upgrade

    Hello Chris, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed June 9, 2022

    I was working hard on reestablishing my credit when... you get it. I needed to Upgrade. Options! Wow! The amounts, payments, and rates allowed me to customize a personal loan that was exactly right for me. The entire process was fast and efficient. Though Upgrade gives you the choice to send your money wherever you want, I chose to have it sent to my personal account; it processed the following business day. I can use the money where and when I need it. It is perfect for recovering from unexpected expenses and consolidating debt with one manageable payment at a lower interest rate. I would recommend Upgrade to anyone who needs to get ahead of themselves for a minute - and that's just about everyone.

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    Upgrade
    Response from Upgrade

    Hello Kimberly,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 9, 2022

    Very fast. Applied for a loan. Approved for a loan. The whole process only took about 3 days. I have used Upgrade for a few years now. The service is amazing. Will continue to use them in the future. I will not use another company.

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    Upgrade
    Response from Upgrade

    Hello Nichole,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBilling

    Reviewed June 9, 2022

    Yes I would and will recommend it to my friends! Upgrade was very helpful to me and very easy to apply for it. Upgrade help me consolidate my debt in to one easy payment! With very easy steps and no hassle!

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    Upgrade
    Response from Upgrade

    Hello Antonio,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedBillingLoan Process

    Reviewed June 9, 2022

    It was Very easy and detailed. Response was exceptionally Fast and efficient. Application process was clear and straightforward. Payments made quickly and fees were reasonable. I have trust in this company providing loan for credit union members. Their Service provided was appreciated greatly.

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    Upgrade
    Response from Upgrade

    Hello Jonya,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 9, 2022

    When I received the notice, I started thinking about whether it was possible even though I had not received credit yet, and I was surprised that it was handled so concisely and quickly from start to finish. I will recommend it to others as well.

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    Upgrade
    Response from Upgrade

    Hello Shinseop,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed June 9, 2022

    Awesome customer service. The loan process was smooth and easy. I applied for the loan and it was quick and easy. The money was put into my bank account very quickly. And I did not get any annoying phone call. Great company.

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    Upgrade
    Response from Upgrade

    Hello Stephen,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 9, 2022

    It was quick and easy. I appreciate what you guys are doing for us as consumers. Took all the hassle out of dealing with banks. I've only been doing business with you guys for a little while now but I would definitely recommend you to anyone else that I know.

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    Upgrade
    Response from Upgrade

    Hello Byron,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed June 9, 2022

    I received a personal loan and the process was quick and completely smooth and convenient. There were absolutely no flaws in the system and I feel completely comfortable with the entire process. I would highly recommend to anyone with decent credit who is looking for a quick personal loan.

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    Upgrade
    Response from Upgrade

    Hello Susan,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan Process

    Reviewed June 8, 2022

    The loan process was easy and straightforward. I am planning on using this company if I need a down payment for a home deposit. The money was deposited in my account as expected. I am excited to be on my way to better money management.

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    Upgrade
    Response from Upgrade

    Hello Crystal,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 8, 2022

    So far so good. Thank you. I have no complaints so far but it could be too early to tell so I don’t want to speak too soon. I literally just applied and got approved and got my funds within a couple days.

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    Upgrade
    Response from Upgrade

    Hello LaToya,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 8, 2022

    I liked and was satisfied. I will work hard to keep working with this bank and look forward for the future with you. The service was good and quick. There were many things that were good and I liked about this bank.

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    Upgrade
    Response from Upgrade

    Hello Julian,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 8, 2022

    Upgrade really takes into consideration accurate and valuable information in order to provide products tailored to each individual’s needs. They are willing to help everyone. I am extremely happy to be an Upgrade customer and plan to being one for a long time.

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    Upgrade
    Response from Upgrade

    Hello Carolina,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 8, 2022

    The process was very easy I was very glad I found you. Using your services gave me the opportunity to buy a new riding mower to take care of my yard. I'm very sorry I'm not big on conversations or writing.

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    Upgrade
    Response from Upgrade

    Hello Charles,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRates

    Reviewed June 8, 2022

    I’ve used this company twice to consolidate debt, although I’m hoping not to need them again. It is quick and easy to get approved and receive the funds. The interest is not super high. I would recommend to a friend.

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    Upgrade
    Response from Upgrade

    Hello Claire,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRates

    Reviewed June 8, 2022

    Was very fast and quick and easy to fill out a application. Money was in my bank within 2 days and the rates were reasonable. I will recommend it to my family and friends. I will use Upgrade again sometime next year. Hopefully with a lower interest percentage. Hopefully an APR 10% or less.

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    Upgrade
    Response from Upgrade

    Hello Richard,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    PricePunctuality & SpeedBillingLoan Process

    Reviewed June 8, 2022

    They make it so easy and quick to get a personal loan. I appreciate the simplicity of being able to get money thru an easy online process. With a low payment that you can pay over time. Plus they offer a line of credit with the Upgrade card.

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    Upgrade
    Response from Upgrade

    Hello Michelle,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed June 8, 2022

    We needed a loan to remodel our house, Upgrade provided a great rate and monthly payment for us to be able to do it. Upgrade made the whole process simple and our money arrived quickly to my bank account. I highly recommend and will be using them again.

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    Upgrade
    Response from Upgrade

    Hello Dustin,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed June 8, 2022

    No hassle. Great service. If you’re approved you’ll receive funds fast and easy. I received mine in a matter of a few days. It was greatly needed and my payments were deposited into the accounts I asked with no hassle. I am greatly appreciative.

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    Upgrade
    Response from Upgrade

    Hello Eric,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBillingLoan Process

    Reviewed June 8, 2022

    Loan process was very simple. Funds were deposited in less than one week. Forms were easy to upload. It was easy to set up automatic payments. This will help me stay current on my payments and improve my credit score.

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    Upgrade
    Response from Upgrade

    Hello John,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Rates

    Reviewed June 8, 2022

    I was looking for some funding for some personal expenses and found this to be a perfect option for what I was looking for, with great rates and repayment options that allowed me to pick exactly what I was looking for!

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    Upgrade
    Response from Upgrade

    Hello Jesse,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed June 8, 2022

    Amazing how professional and fast. Thank you. Appreciate your service. Would recommend to family or friend. Fastest loan service I have ever received and it was appreciated although your fee taken out is very high percentage rate. I was very disappointed in that. It seemed a rather high amount!

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    Upgrade
    Response from Upgrade

    Hello Barbara,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppLoan Process

    Reviewed June 8, 2022

    It was quick when I got the funds and I don’t have to pay much a month. I wish I didn't have so much taken out my loan that I requested though. I also called and the service was great. The website is straightforward as well.

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    Upgrade
    Response from Upgrade

    Hello Mariah,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Maintenance

    Reviewed June 8, 2022

    Everything went well until I had to log in to my account I tried to reset the password that didn’t work. With that said I haven’t been able to make or see anything in the account because the password or login in does not work.

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    Upgrade
    Response from Upgrade

    Hello Sandino, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppBillingRates

    Reviewed June 8, 2022

    Wonderful experience- all done on my phone! Great interest rate (lower than other offers), flexibility in payment due date and I didn’t have to send them tons of documents. Quick approval and quick funds. I feel so great about this whole transaction. Highly recommend.

    CA

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    Upgrade
    Response from Upgrade

    Hello Carol,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffLoan ProcessCommunication

    Reviewed June 8, 2022

    While I was surprised that my tax information was required and requested from the IRS. I viewed the experience as a due diligence practice by Upgrade. The limited interaction with upgrade was very different, yet, appreciated in view of the fact the loan was approved with limited follow-up needed. In particular once I submitted all the required documentation. The $750.00 fee was a surprise, however, I recognize this type of loan processing would merit a fee. The period of no communication and the name upgrade during that period occasionally, I wondered if my personal information had falling into the wrong hands. However, I exercised patience and trust then one day the funds were in my account. So the different kind of loan processing experience was appreciated!

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    Upgrade
    Response from Upgrade

    Hello Omar,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 7, 2022

    I had a great experience borrowing with Upgrade. The service was Fast and efficient. I will continue to bank with upgrade. My history and current employment verification was complete quickly and money was deposited soon after.

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    Upgrade
    Response from Upgrade

    Hello Glenda,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed June 7, 2022

    The application process was quick and the representative called me an hour after I submitted it. Very helpful and friendly service. Got my money after 4 business days, the portal/app are also great tools to help you stay on track with your payments.

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    Upgrade
    Response from Upgrade

    Hello Kimberly,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedBillingLoan ProcessTimeliness

    Reviewed June 7, 2022

    It's a little slow, with paying off some acct. Still waiting.. There's no response Upgrade as far as the timeliness, so in the meantime I'm paying that bill, soon the loan.. ??? How can this be rectified. How much longer. Or do I have pay another month, plus the loan.

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    Upgrade
    Response from Upgrade

    Hello Dianne, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed June 7, 2022

    Fast quick service, very reasonable interest rates. Very professional service, quick question and answer response time. I would highly recommend Upgrade to some of my friends and family. Customer service is number one. I very happy I choose to do business with this company.

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    Upgrade
    Response from Upgrade

    Hello Floyd,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Staff

    Reviewed June 7, 2022

    Overall, the experience was smooth. After a few clicks, I was approved and funds were available shortly after. I would definitely recommend to family and friends. Upgrade definitely helped me get out of bind and ease the stress of daily living.

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    Upgrade
    Response from Upgrade

    Hello Ruth,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 7, 2022

    The entire process was effortlessly easy. Any questions were expeditiously answered by an accounts specialist. Their goal was to provide clarity as they assured you comprehended their professional replies. Wait time on the phone was to a minimum and answered pleasantly. Thank You.

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    Upgrade
    Response from Upgrade

    Hello Dawn,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedTimeliness

    Reviewed June 5, 2022

    Upgrade made it easy to get the funds we needed to pay off our debt and have a little extra for some home improvement projects. Upgrade was fast, easy and stress free. Approval in minutes and funds by the next day. Very satisfied!

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    Upgrade
    Response from Upgrade

    Hello Gary,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed June 5, 2022

    First time applying for a personal loan. Slightly big decision to make but decided on doing so. Upgrade helped out and approve my loan and which originally saw it was going to be denied but surprisingly they approved my loan thanks to Upgrade. The personal loan was to try and straighten out my credit and take care of some overly due bills that needed straightening out. The process was simple and easy not overly complicated than I originally thought. Received my approval pretty fast without any delays or complications. So again Thanks Upgrade.

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    Upgrade
    Response from Upgrade

    Hello David,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed June 4, 2022

    It was simple and easy, took the worry out of going to a office and waiting on a appointment. Nice to find a company like Upgrade to make it easy. Now I will see the process after my payment. Nice to have upgrade in the time you need it!

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    Upgrade
    Response from Upgrade

    Hello Elaine,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRates

    Reviewed June 4, 2022

    Their process is very easy and actually pretty quick in their turn around. Will do business with them in future. Their rates can sometimes be higher for people with lower credit score but gives you a chance at making your score better.

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    Upgrade
    Response from Upgrade

    Hello Connie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed June 4, 2022

    Upgrade Bank was a very professional kind service. They gave me an approving my loan with the loan. They also approve me for a healthy line of credit. They're very professional, kind, courteous and their service was very fast. I highly recommend this company to anybody who has good credit that's looking for a new bank.

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    Upgrade
    Response from Upgrade

    Hello William,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed June 4, 2022

    Everything went really smooth after I move forward to new interest-rate.. Unfortunately I was quoted a better rate originally which was frustrating and customer service seem to have no information?! I have a mid 825 credit score Low debt to income. When I finally got my exact rate it was 3% higher? Customer service was friendly however they had no information and were not able to give me answers why it was increased from previous quote!? it was lower than a few other competitors I applied with. They paid off my cars and put the remaining in my bank in like one business day which I very much appreciate it! Thank you!

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    Upgrade
    Response from Upgrade

    Hello Dan, We’re sorry to hear you were dissatisfied with your experience at Upgrade. We make it a priority to take into account our customers' concerns to try and improve our level of customer experience. We appreciate that you took the time to let us know that our service level didn't meet your expectations.

    Verified purchase
    Customer ServicePunctuality & SpeedBillingLoan ProcessRatesTimeliness

    Reviewed June 3, 2022

    This is what you call hassle free load, the process of submitting documents was easy. I received an approval notice the same day. The cash was in my account a few days later. Upgrade granted me a loan that makes sense, I choose the option of letting them and pay off one of my credit card, and more than half of the loan went to my account and I was able to pay off my smaller debt. What a relief. Now it feels like I have financial freedom I can breathe a little better. Thank you Upgrade. I highly recommend this company. Of course there is interest to be paid a bit high, but I also had interest on my other loan before upgrade paid it off.

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    Upgrade
    Response from Upgrade

    Hello Andrea,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Loan ProcessRates

    Reviewed June 3, 2022

    I reviewed this loan though Credit Karma and it was the easiest loan I have ever gotten. I was able to get the best rate for what I needed! This made it easy for me to pick the loan for my needs! Thank you.

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    Upgrade
    Response from Upgrade

    Hello Trovice,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Online & AppStaffLoan Process

    Reviewed June 3, 2022

    Overall I had a really good experience using Upgrade to do debt consolidation, however there's one part of the process that gave me a bit of anxiety. To complete your loan you needed to add a certain amount of debt and the UI to do that was a little confusing for credit through companies like synchrony (Amazon Card and Care Credit). Even though I had card numbers for those lines of credit things like the Amazon card don't necessarily have expiration dates. And even though those transfers went through once I got the loan it was still a bit scary to send a large amount of money into the unknown.

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    Upgrade
    Response from Upgrade

    Hello Ian,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffRates

    Reviewed June 3, 2022

    Upgrade has helped me resolve my debt and with a low interest rate! I feel such great weight was lifted off my shoulders. I can't thank upgrade enough for giving me my life back without the stress. It was very hard for me and I felt like I was drowning.

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    Upgrade
    Response from Upgrade

    Hello Warren,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed June 3, 2022

    Fast, easy and straightforward. No frills, no guess work. Reliable service. Would recommend to anyone looking for a easy loan process. First time user and was funded in mess than 24 hours with a great rate and set the payment date that worked for me.

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    Upgrade
    Response from Upgrade

    Hello Antonio,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Billing

    Reviewed June 3, 2022

    This is my 2nd time I have used Upgrade and it has been an easy hassle free experience. I will always recommend them to my family and friends. They are great at consolidating credit card debt and reducing your payment to one lower payment. Thank you Upgrade.

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    Upgrade
    Response from Upgrade

    Hello Dawn,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    TechLoan Process

    Reviewed June 3, 2022

    The loan process was one of the most complete and easiest process I have ever experienced. I will certainly recommend this service to others I know. The online process was simple, straight forward and self-explanatory. The options offered were very appealing, which made it easy for me to choose Upgrade as my small loan provider.

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    Upgrade
    Response from Upgrade

    Hello Jeramie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedRates

    Reviewed June 3, 2022

    Perfect and easy in every way. I thought the entire process was quick and easy and never felt like I was giving too much information. I would never hesitate again. Upgrade made this very easy. My interest rate is so much lower than what I had.

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    Upgrade
    Response from Upgrade

    Hello Linda,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed June 3, 2022

    The whole process was incredible, it was smooth, easy to navigate and fast and did not involve having to speak to anyone. I believe this is the future of lending and thus resulting in happy customers pleased after the process.

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    Upgrade
    Response from Upgrade

    Hello Eduardo,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Refunds & PayoutsStaffBillingRates

    Reviewed June 3, 2022

    Upgrade helped me gain control of my monthly payments and lowered my interest rate. The service was simple to apply for and use. They sent the money directly to my credit card companies and combined my debt into an easy monthly payment that was less than I was paying before. I can't recommend this service enough for anyone who's concerned about paying for their credit cards for years with no end in sight.

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    Upgrade
    Response from Upgrade

    Hello Erik,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed June 2, 2022

    The process was very easy, and the communication was accurate. I was very satisfied. I will inform family and friends about Upgrade. I received a text about my loan being approved and two days later the funds were in my account. Thank you. Gail **.

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    Upgrade
    Response from Upgrade

    Hello Gail,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed June 2, 2022

    My application for the loan from Upgrade went smoothly fast. I needed the funds immediately to pay off some pending high interest loans and Upgrade came to my rescue in no time. I really do appreciate Upgrade for what they did for me.

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    Upgrade
    Response from Upgrade

    Hello Evans,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 2, 2022

    I was skeptical at first, but after doing my homework searching online, I decided go with Upgrade. And I very please that I made that decision. Online process was easy, very quick process. Received funding within three days. Very recommended.

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    Upgrade
    Response from Upgrade

    Hello Lynn,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 2, 2022

    The Company is easy to work with and Prompt on responses. This type of service is appreciated. I am grateful for the speedy decision upon my application. I am certainly going to use them again if and ever I need help.

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    Upgrade
    Response from Upgrade

    Hello Edward,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceStaffBillingLoan Process

    Reviewed June 2, 2022

    The initial credit line was quite generous and I paid on time every month as agreed. Upgrade approved a 5G loan that I needed to help pay a few nagging bills and my monthly payment to Upgrade was barely a third of what I was paying monthly on these bills separately. AND... I never had to leave the house. The process was Eazy Peezee. Money was in my bank account in less than 3 business days. Customer service is great and now I sleep like a baby. Stress-free. I highly recommend Upgrade because they have my back.

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    Upgrade
    Response from Upgrade

    Hello Vanessa,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed June 2, 2022

    My experience was easy and supported. I’m very thankful for the funds I’ve received and am very happily sitting in my new “office space” because of it. Upgrade guided me through the process and the loan was approved in less than a week. Thank you.

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    Upgrade
    Response from Upgrade

    Hello Daphne,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedOnline & AppStaffEase of UseLoan Process

    Reviewed June 2, 2022

    The loan process was easy and quick. I will recommend Upgrade to my friends and family and will use again. The online application is easy to use and the overall process is very user friendly. I look forward to using Upgrade again if I need to.

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    Upgrade
    Response from Upgrade

    Hello Jamie,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTimeliness

    Reviewed June 2, 2022

    Like doing business with Upgrade. Easy to apply for a loan and the people you work with are friendly. You will get a fast answer if you are approved. Also they are fair about the interest of the loan. You call, answer a few simple questions and things go smoothly and you will get a answer back in a short time later, maybe next day.

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    Upgrade
    Response from Upgrade

    Hello David,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed June 2, 2022

    So far I am a happy camper. Everything has been smooth and easy...I did everything online, it was quick and very user friendly. I am looking forward to creating a savings account that will continue to build as well as build credit.

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    Upgrade
    Response from Upgrade

    Hello Tracey,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBillingLoan ProcessRates

    Reviewed June 2, 2022

    Great experience. Consolidated my auto loan and CC debt for a lower rate, process was simple and painless. Happy with the help getting my finances in order! I only wish I had done it sooner, I had 4 different credit cards and an auto loan, now I have one easy bill that I'll pay off within the next 24 months (sooner if I pay as much as I was paying in minimum payments between all the separate accounts). Just a good idea.

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    Upgrade
    Response from Upgrade

    Hello Michael,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBilling

    Reviewed June 2, 2022

    It was super easy, painless and it was fantastic. I feel like it was super easy to go and get it done. I really like the feeling of taking care of the money and the debt and the credit cards and it will make me happy.

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    Upgrade
    Response from Upgrade

    Hello Ben,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffLoan Process

    Reviewed June 2, 2022

    Easy process, not that much paperwork and money is there once you get approved. The lady that verified me was very helpful and they take care of you. Thank you.... for helping me when I need it. I will that them again if I need another loan.

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    Upgrade
    Response from Upgrade

    Hello Angel,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase

    Reviewed June 2, 2022

    I was overly surprised to be approved in 1 day. When my credit wasn't where it used to be, I thought getting approved would be invasive and audacious. Yet it was completely opposite. Thank you Upgrade! I have less stress over my financial future.

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    Upgrade
    Response from Upgrade

    Hello Andrea,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Billing

    Reviewed June 2, 2022

    It was a very easy process and I have paid all my credit off and now have only one payment. I would be very happy to recommend a friend to you. It was easy and there wasn’t a hassle while doing this transaction.

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    Upgrade
    Response from Upgrade

    Hello Susan,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingRates

    Reviewed June 2, 2022

    The whole process was super easy and I was able to get money to pay debt off and have it into one payment. The only downside is the super high interest rates but If you're paying on credit cards chances are you are already paying it.

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    Upgrade
    Response from Upgrade

    Hello Airy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingLoan ProcessTimeliness

    Reviewed June 2, 2022

    Upgrade was great to work with. I received my loan quickly. The people are great to work with. They will help you with any questions you have. They will also try and fit the payment amount in your budget. The money was in my account within days of my loan being approved.

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    Upgrade
    Response from Upgrade

    Hello Anne,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    BillingLoan Process

    Reviewed June 2, 2022

    Saved our lives financially at this time. We have 2 loans and credit out there. Now We're given this chance to pay off a those bills and just pay one payment. This will save us at least $500 a month. This was a gift from God.

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    Upgrade
    Response from Upgrade

    Hello Kathy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceEase of Use

    Reviewed June 2, 2022

    Very easy to navigate the system and get the money that you need. Everything is up front. Customer service was great. I would definitely recommend to my friends. The funds are on your hands within 24 to 48 from completion of application. I had a wonderful experience. Thank you.

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    Upgrade
    Response from Upgrade

    Hello Orna,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedStaffBillingTransparency

    Reviewed June 2, 2022

    Quick, easy very helpful in getting back in track with my credit. Gives me updates on credit health all online no other to mess with. Easy to sign in and see my accounts. Easy payments auto pay and can pay more whenever.

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    Upgrade
    Response from Upgrade

    Hello Marsha,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Billing

    Reviewed June 2, 2022

    Trustworthy and very reliable. I will love to continue working with you and I will recommend this site to my close friends who are also in need of this like me… It’s a pleasure to work with this site and I will be much more of a good conduct by making payments at every due dates.

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    Upgrade
    Response from Upgrade

    Hello Michael,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed June 1, 2022

    Funds arrived quickly (2 days after I submitted the application) I received very fair interest rates! I would definitely refer to a friend. Hopefully the partner credit union that invested in the loan doesn't have any hidden membership stipulations. Other than that concern. Everything is golden.

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    Upgrade
    Response from Upgrade

    Hello Jeremy,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    Punctuality & Speed

    Reviewed June 1, 2022

    Very quick approval and extremely fast results. Highly recommended. It was a real blessing in a time of need. I was super impressed with how just simple and fast the entire process was. If you are on the fence don’t be afraid to take a chance.

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    Upgrade
    Response from Upgrade

    Hello Jim,

    We appreciate your feedback.

    Thank you for being a valued customer!

    Verified purchase
    StaffBillingLoan Process

    Reviewed June 1, 2022

    I Thank Upgrade for giving me the Loan, because it can on time to help paid off ssd' some credit cards. I am very grateful. Thank you again. I hope that others will be happy with you too.. Hope to used you again in the future

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    Response from Upgrade

    Hello Teresa,

    We appreciate your feedback.

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    Verified purchase
    Customer Service

    Reviewed June 1, 2022

    Overall I’ve had a great experience with Upgrade! I have a few accounts and they literally made everything so easy for me. The whole process was very smooth. I recommend them 100% for anybody looking for financial freedom! Great customer service too

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    Response from Upgrade

    Hello Thomas,

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    Verified purchase
    Punctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed June 1, 2022

    Get the good rate and fast service. I’m recommended everyone needs loans, take Upgrade. They will give you a good joint for the payment you can make, again thank for the help with the fund amount I need on time.

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    Upgrade
    Response from Upgrade

    Hello David,

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    Verified purchase
    Punctuality & Speed

    Reviewed June 1, 2022

    Upgrade was very fast and fair with their requirements and decisions regarding the application process. The steps and questions were easy to answer and any info required by the applicant was easily understood in order to submit properly. Thank you!

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    Upgrade
    Response from Upgrade

    Hello Beatrice,

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    Verified purchase
    PriceStaffBillingEase of UseLoan ProcessRates

    Reviewed June 1, 2022

    I was looking to consolidate some credit card debt that I had accumulated over the pandemic, and would receive offers from Upgrade in the mail from time to time. After doing about a month's worth of research on a couple of different companies, I decided to go with Upgrade due to a few different reviews on multiple sites from people who had used them, as well as their high rating on NerdWallet.

    I applied for a loan on a Friday afternoon (after fine tuning the amount of loan I wanted, how long I wanted to take to pay it back, and the interest percentage), and I was approved that night (as long as a bulk of the loan was used for debt). They do take a little of the loan as an origination fee, so try to borrow a little more than you really need to offset that amount. On the following Tuesday, my credit cards were paid off and I received the remainder of the loan amount into my checking account. If you were thinking of getting a debt consolidation loan, I would recommend Upgrade. It was user friendly, and they secured me a loan through a credit union, which I appreciated.

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    Response from Upgrade

    Hello Saul,

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    Verified purchase

    Reviewed June 1, 2022

    At this point in time, I am well pleased with my lending experience. Everything went very smoothly and I received my requests in a precise and timely manner. I would recommend Upgrade to my friends in the future. Will use Upgrade again if needed.

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    Upgrade
    Response from Upgrade

    Hello Jimmy,

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    Verified purchase

    Reviewed May 31, 2022

    Truthfully, I was hesitant at first,, because I wasn't familiar with Upgrade. Glad that I chose to pursue The experience and process was as simple as 1. 2, 3. Very uncomplicated, streamlined, direct and to the point. Great job Upgrade!!

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    Upgrade
    Response from Upgrade

    Hello Shelby,

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    Verified purchase
    StaffEase of UseLoan Process

    Reviewed May 31, 2022

    I have utilized the services that Upgrade offers a few times for loans. I've found the process to be very user friendly and accommodating to my needs. I would recommend them for personal loan services and I hope they serve you as well as they have me.

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    Upgrade
    Response from Upgrade

    Hello Scott,

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed May 31, 2022

    It was very simple and quick to get my Credit Line and loan. The few people at Upgrade I spoke to were helpful and pleasant on the phone. Upgrade is one of the few companies that send offers in the mail that actually are legit. It was also very easy to get approved. I am using some of the money to consolidate other bills and pay some off.

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    Upgrade
    Response from Upgrade

    Hello Lawrence,

    We appreciate your feedback.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2022

    My experience with Upgrade has been quite refreshing. First of all communicating with staff has been easy, in as I'm not computer or cell phone savvy, they have been patient with my many questions in this area. I have also had many questions about Upgrade products and services that were thoroughly answered. The staff has patient and to sum it up most professional. My experience with Upgrade thus far has been exciting and one I've shared with friends. I look forward to becoming totally involved with all Upgrade products and programs.

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    Upgrade
    Response from Upgrade

    Hello John,

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    Verified purchase
    Punctuality & SpeedStaffBillingEase of UseLoan Process

    Reviewed May 31, 2022

    I had a very easy experience. It was nice and fast. Easy to use. I am definitely happy to have had Upgrade to lean on for a loan to help pay off credit card debt. I would definitely recommend Upgrade to any friends and family.

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    Upgrade
    Response from Upgrade

    Hello Leah,

    We appreciate your feedback.

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    Verified purchase
    MaintenanceStaffLoan Process

    Reviewed May 31, 2022

    Loan was completed, all persons I talked to were very helpful & professional. The only issue I had was the length of time it took till it was all done, the selfie (pic) portion did not work well at all. I think I took at least 10-12 selfies. Other than that I appreciate the loan.

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    Upgrade
    Response from Upgrade

    Hello Jerry,

    We appreciate your feedback.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed May 31, 2022

    From applying for a loan to getting a credit card customer service as well as the online process has been streamlined efficient, everyone's been friendly, helpful and quick. I like the fact that if I call someone is there on the other end and is willing to talk to me. All in all if I could give Upgrade 10 stars I would. I will definitely be referring friends to Upgrade and family. Thank you Upgrade.

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    Upgrade
    Response from Upgrade

    Hello Erika,

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    Verified purchase
    Staff

    Reviewed May 31, 2022

    I submitted my application on a Sunday afternoon and had an acknowledgment and approval by Sunday evening!! Truly amazing from my perspective. Most entities are Monday through Friday. The Upgrade Team did a great job! I would recommend this company to anyone.

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    Upgrade
    Response from Upgrade

    Hello Gerald,

    We appreciate your feedback.

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    Verified purchase
    Staff

    Reviewed May 31, 2022

    The process was convenient and easy. Also, they were true to their word as my funds were available within a business day. I highly recommend Upgrade to everyone looking to consolidate debt or looking to establish a line of credit! I will forever be thankful for their help.

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    Upgrade
    Response from Upgrade

    Hello David,

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2022

    I was in between jobs and just needed a little help to keep my head above water before I started my new job. Since I already have an Upgrade card I decided to call and Upgrade helped in minutes! I would definitely recommend!

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    Upgrade
    Response from Upgrade

    Hello Traci,

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    Verified purchase
    Loan ProcessTimeliness

    Reviewed May 31, 2022

    I was skeptical at first but Upgrade has been one of the smoothest loan experience for me so far. I applied and got an offer within minutes without any impact on my credit! Once I accepted the offer, the funds were sent to me within a day! I would definitely recommend Upgrade to anyone looking for credit.

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    Upgrade
    Response from Upgrade

    Hello Priyanshu,

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    Verified purchase
    Refunds & PayoutsBillingLoan Process

    Reviewed May 30, 2022

    Decided to consolidate my credit cards to one payment. Upgrade had lots of loan options, I picked the one I felt comfortable with and had cash that next Monday. I paid off my cards now paying back just one loan, also it improved my credit score. I've recommended upgrade to two different people so far.

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    Upgrade
    Response from Upgrade

    Hello Roman,

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    Verified purchase
    Punctuality & SpeedBillingLoan ProcessRates

    Reviewed May 30, 2022

    Was a fast easy process with approval quickly. Would highly recommend. Knew what interest rate with pre-qualification. No need for hard pull on credit to decide if I wanted the loan or not. Payments are easy with auto bank draft.

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    Upgrade
    Response from Upgrade

    Hello Donna,

    We appreciate your feedback.

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    Verified purchase
    BillingRates

    Reviewed May 30, 2022

    I was finally able to get my credit to a place where I could consolidate my credit cards. Upgrade rewarded my hard work with not only a great rate but more opportunities to expand my credit. I'm now close to zero credit card debt and endless opportunity.

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    Upgrade
    Response from Upgrade

    Hello Brian,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedLoan ProcessTimeliness

    Reviewed May 30, 2022

    Everything went great, money was there the next day. Great place to do business with. If need to do another personal loan would consider Upgrade anytime. Would tell my friends and relatives to do business with them. Fast and easy.

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    Upgrade
    Response from Upgrade

    Hello Robert,

    We appreciate your feedback.

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    Verified purchase
    Loan Process

    Reviewed May 30, 2022

    This is my second loan through this company, and both times I obtained a loan were very convenient and I had my funds in no time flat!!! I would definitely recommend this company to anyone who wants a very pleasant experience.

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    Upgrade
    Response from Upgrade

    Hello Linda,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedStaffEase of UseLoan Process

    Reviewed May 30, 2022

    The speed and user friendly interface made this a very streamlined process. This is my second loan with Upgrade, so I have the experience to share with anyone I would recommend! The approval process was fast and easy to understand, and the loan funding couldn't have been anymore prompt!

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    Upgrade
    Response from Upgrade

    Hello Ruben,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedBilling

    Reviewed May 30, 2022

    We applied at the end of day on a Friday and by Monday morning, our funds were available! Our credit cards were paid off within a week! Everything was so quick and easy!! Thank you so much! We will definitely be recommending to our friends and family!

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    Upgrade
    Response from Upgrade

    Hello Rachel,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed May 30, 2022

    It was a good one. Was very surprised it didn't take long once I requested the loan and gave them my information and bank information. Once I got that done and then I got approved. Waited the next business day and my money was deposited so I am happy.

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    Upgrade
    Response from Upgrade

    Hello Pamela,

    We appreciate your feedback.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed May 30, 2022

    I had a good experience with Upgrade, I needed a loan, I filled an application online and right away I got my response. The loan advisor was really nice and helpful. They always trying to help you to get what you need.

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    Upgrade
    Response from Upgrade

    Hello Doris,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedStaffBillingLoan Process

    Reviewed May 30, 2022

    Great service, they were easy, fast to work with them, they explained me everything I needed to know about my loan. Thanks you, this loan help me a lot to get done with some of my credit cards, I do recommend them.

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    Upgrade
    Response from Upgrade

    Hello Efrain,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedLoan ProcessTransparency

    Reviewed May 30, 2022

    The experience is good. But I just have a loan not for long time yet. I will update when I have more time with this loan. The process was really easy and you get the results quick. I must say that this is the easiest loan for me to apply for.

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    Upgrade
    Response from Upgrade

    Hello Tomasard,

    We appreciate your feedback.

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    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed May 30, 2022

    Outstanding service and response time. Completed application on a Sunday, received approval within an hour. Funds deposited in my bank account on Monday (the very next day) and all funds Upgrade directed to pay off accounts received by creditors on Wednesday. Highly recommend.

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    Upgrade
    Response from Upgrade

    Hello Renee,

    We appreciate your feedback.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed May 30, 2022

    Upgrade's application is extremely easy and also a very painless process, important information is clear and concise. Their user interface is easily accessible and usable, straightforward, and I would definitely recommend Upgrade to anyone looking for a personal loan. It is a much better website and application process that was much faster to receive a response from versus some of their competitors.

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    Upgrade
    Response from Upgrade

    Hello Charles,

    We appreciate your feedback.

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    Verified purchase
    Punctuality & SpeedBillingLoan Process

    Reviewed May 30, 2022

    It was a Very fast and easy application. Fast approval and issue of card/funds! I Highly recommend Upgrade if you're looking for a credit card or loan. I really like that you can check if you're pre-approved with no impact on your credit score.

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    Upgrade
    Response from Upgrade

    Hello Barbara,

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    Upgrade Company Information

    Company Name:
    Upgrade
    Website:
    www.upgrade.com