Wise Reviews

I am extremely disappointed with the recent experience I had with TransferWise. As a long-time and frequent customer, I trusted your platform for timely and reliable foreign exchange transfers, but this time the service fell far below acceptable standards. Two of my transactions were unnecessarily delayed without any clear justification. I used your Plaid-linked deposit method as instructed, yet the funds were held for over five days. This delay caused significant issues at the receiving end, as the money did not arrive when it was urgently needed.

Generally speaking, reliable, fast and cheap. BUT if there is ever a problem, their chatbot is totally useless and their humans - when you can get through - must be dealing with a dozen clients simultaneously, and can't actually DO anything! Also, don't try to send money from the same account by ACH within 3 or 4 days. Don't ask me why, but it just doesn't work. 😔

They are the worst bank I have used. I had a business account with them, which they closed without telling me any reason. Luckily, I only had $100 in my account, which they have kept and never returned. I had a high street bank account, and I did not need their shit service. I regret the time I lost chasing them to get my $100, which they never did. How can you keep someone's money? I wish I had time and resources to take them to court.

Wise feels like a scam. I tried sending only **$500** to another verified user, and they suddenly blocked my money over the reference “Smart money talk” and started asking ridiculous questions. I’ve used Revolut for years and never had my money held or been treated like this. Holding customer funds over a normal transfer and creating unnecessary problems is unacceptable. Very bad experience — I won’t use Wise again.

They block your account and push you in an infinite KYC loop. The customer service does not care if you get your account unblocked or not. There must be a way to do KYC processes more user-friendly. A truly frustrating company.

Absolutely the worst customer support. Can not get in touch with anyone. Wait times sometimes are as much as 30 minutes. Buy from a different company.

Worst service ever! They held my money without explanation and said "there's nothing we can do." I was repeatedly transferred without warning and denied a manager. Total lack of respect and transparency!

I have never had such a frustrating experience. This is by far the most dysfunctional service I have ever encountered. Nothing works on their end - NOTHING. Customer Service only knows to say, "let me check into this" until you get frustrated and end the chat. I've wasted 4 hours of my life with Wise today and refuse to waste another minute. I heard from Wise in response to my review. They told me to be patient and to try to use phone or email instead of chat. The reason I had to use chat was because when I tried to use the phone option - my preference - the website instructs to push the button for Chat and answer the 'instant' call. I NEVER received a call.

Rating: ⭐☆☆☆☆

Wise has stolen over $450 from me and lied while not resolving any issue they created. These people should not be in business. I sent a payment for a water bill and HOA payment and they have held my money for over 3 weeks saying they can’t return it. They have no customer service or anyone that that help you when you call in or email. They make excuses and have very little people who speak English to handle anything. I am out $450 US dollars and they won’t refund it when they said they would and would only take a few days. 3 weeks later, nothing. Don’t trust this app. They are a scam and steal and lie to their customers.

Headline: Warning: Zero Fraud Protection with Wise – Avoid for Overseas Travel. I am writing this as a warning to anyone considering a Wise card for international travel. I have been scammed out of over $300, and despite my repeated pleas and evidence, the Wise team has been completely dismissive. The Situation: I attempted a transaction with a merchant that my primary bank immediately recognized as fraudulent and blocked. Thinking it might have been a false positive, I unfortunately tried my Wise card. Not only did Wise process the transaction immediately without any security flags, but they have also allowed the merchant to continue charging my card even after I reported the scam.

Wise, took $1000 of my money without my permission and when I tried to deal with them all I received were form requests! I provided proof of their fraudulent activity but got nowhere, only threats of taking me to collection. Used to be a supporter but based on their theft of my money I will not use again!!!

I had a Wise account for several months as I now live in Europe and my income sources (Social Security and Pension) are in the US. Suddenly without warning Wise cancelled my account but refused to give me a reason why. When I called them their service representative stated that they are not given the reasons for this either and was very sympathetic to me about the unfairness of this. I did file an appeal but received the same reasoning back--they refuse to tell you why your account was cancelled. The customer service is terrible. I read through the customer service agreement and found nothing there that I violated. You cannot speak to anyone in their compliance department. It was very disappointing and poor customer service.

My card was blocked for 3 months despite submitting all requested documents the same day it was requested, with no meaningful reply or timeline. During that time Wise allowed a transaction to post while the card was both blocked by them and frozen by me, and my dispute over that charge was rejected without any explanation of how it was authorised. I have received contradictory messages about whether the duplicate/unauthorised transaction will be refunded. Customer support repeatedly redirects me to other threads rather than providing a clear resolution.

I'm a California customer who ordered a physical Wise card for an upcoming trip to Vietnam. During the $9 checkout process, there was no disclosure that US-issued Wise cards are currently blocked from working in Vietnam. I only learned about these restrictions after my payment was processed—the support representative sent me a link titled "Where will my Wise card work?" By then, the card was already useless for my trip.

I tried to withdraw money at an ATM in the UK. I was charged but no money was dispensed. It's been over a month and Wise hasn't refunded the money despite the proof I sent. They ask me to wait and wait but nothing's happening.

This discussion is helpful for anyone researching overseas remittance, especially when dealing with international finances. If you're looking to overseas remittance, I’ve personally used Wise and found it reliable. You’ll get a fee-free international transfer using the link below 👇 ** #InternationalTransfer #Remittance #SendMoneyAbroad

Wise is garbage, they denied setting up a personal account on the basis of possible fraudulent usage...What??? The account hadn't been set up yet. Then when you click the button to write an appeal, what you get is not a field to write an appeal, but a denial of your appeal (which was not even made yet!!). So in essence, you cannot appeal to mindless machine... No humans, they are just haywire bots...This is a shit service and company, find another to use that will not waste your time. You should have a rating of -0- stars for companies like this.

Horrible, stay away from Wise! Wise cancelled my transaction despite they had all my information, despite I sent money with them before and despite all my info (phone, address etc.) remained the same. I sent money with Wise from my US account to my home country to pay my credit card bill there. After causing me to lose 4 business days (almost a week), they just cancelled the transaction!!! Now I face huge penalties on that credit card since this payment wont arrive. On top of that, they said the return of my money to my US account can take 10 days (!!!!).

This is an awful company to deal with. Their customer services team is incompetent, and that's assuming that you can get through to them in the first place. I have now starting using another payment transfer company for my international transfers, and thankfully they are much better. Save yourself hassle and avoid this company if you possibly can.