Wise Reviews

Account closed and money not refunded since couple of months. They also stopped answering emails. They still answer reviews on TrustPilot even today. When I looked upon the trustpilot reviews about TransferWise I was shocked to see how many people are in this situation. Please leave a bad review so others do not have to pass through this painful situation as us.

I have been using 2 years to keep the same transfers. On the same account number and different amounts ranging from $ 200 - $ 400. As long as I sent small amounts it worked. The moment I sent $ 1200, they blocked my payment. The reason they gave me is incorrect recipient details. I know that the details are correct (the same as in the previous two years). Trasnferwise lies to me in this. They have no relevant explanation for canceling a payment. I can't fix wrong details when they're right = I can't send money. It is only suitable for hundreds of dollars transfers. Not more than a thousand. Beware send more money!

My experience with TransferWise was terrible. Their signup process is very misleading, as they do not ask for all your information at once, but instead give you piecemeal requests for more and more information. Thus you end up giving them personal information you never intended. It would be much more fair and honest to have a single form asking for all the necessary information at one time. To add insult to injury, their verification process, which they claimed was free, ended up costing me over $10. They insist on getting a cash transfer from your credit card to "verify" it. They said this was free but the charge for a cash transfer is over $10. This company is very "sneaky" and does not make full disclosure to you as a consumer. Avoid!

They advertise on their site that you get the money immediately. That's false advertising. Every single transaction I have done took 2 to 3 days to receive my money. Unlike other companies like worldremit or transfergo where you get your money immediately. I decided to try TransferWise because their fees were actually better than their counterparts but it's not worth it when they hold your money hostage for days or weeks. Definitely can NOT work in an emergency.

Appalling! No matter if you are a long time customer, their verification methods are a joke! They've been holding a transfer for over 3 days after taking my money, because they can't read the passport in the selfie they request as verification. If your doc is small or laminated, you don't stand a chance to be verified. My mortgage payment is at risk of default because Transferwise is holding my money, which is an illegal practice. I requested cancellation of the transfer and they said it is going to take 2 days to get it back. Which makes it a week without being able to access my own money. DO NOT USE TRANSFERWISE. Their customer service is appalling, treating long time customers as potential criminals, after they've been profiting from my money for years. STAY AWAY FROM THEM!!!

I got excited hearing and reviewing TransferWise website. I transferred 50 dollars initially to see how it works. Money got overseas in less than 30 min. All is good on this end. But the issue is that they never openly and clearly disclosed that if I use credit card, that I may get charged additional fees thru my card issuer. So, two days later I see a charge of $10.00 on my credit card for cash advance fee and APR of 26% that started occurring right away!!!! So my total for transferring 46.51 dollars cost me 3.49 USD charged by TransferWise and $10.00 plus some interest charged by my bank. I called them to express my dissatisfaction and there was no resolution, just standard "I apologize for your experience".

I had very bad experience with this company. I was been fraud and cheated by illegally moving more than $100,000 from my Account to Transferwise and Transferwise moving to somewhere. We called them to find out how this money was been transferred and where it got transferred. Irony is that when money was been transferred to Transferwise, name was different and still they accepted the money.

After reading their website content and watching the 'How it works' videos, I signed up for an account. However, after testing the transfer twice, I am terminating my account with them. I have yet to get my money back, it is stuck with them, because 'we need more verification from you' before they can refund my money. Note:

I am a U.S. citizen and have been a U.S. person close to half a century. My last name was given to me by my parents, in fact my original name, before I change it 20-30 years ago in U.S., was “**”. I did not have a choice for my name and or the religion that was given to me. What is difficult to understand is the arrogance of less educated people, who, when they see a Muslim name it is automatically taken that the person is a terrorist and a bad person. They Won't even properly analyze what different set of reasons could make a person to keep his last name and why is it that he can’t change his name in his original birth country? I have provided adequate documentation and yet I have not received a response.

On the 16th October I transferred 10K € to TW’s German bank Deutsche Handelsbank. I waited up to 5 days with funds not reflecting on their side until I called my bank to ask why the money is with them. Nearly a month later I have sent a trace which came back to say that Transferwise WAS CREDITED THE MONEY and two recalls to get my money back!!! Transferwise (being the beneficiary) will not grant the recall and my bank is saying there is nothing they can do if Transferwise refuses to grant this recall! I WILL NEVER EVER USE THEM AGAIN AND I AM YET TO SEE MY MONEY????

They are currently the best way to transfer money internationally. They have an upfront rate that is transparent and way lower compared to the big banks or Western Union. I have been transferring money using TransferWise for a while now, and I couldn't be more satisfied.

It seem to me like TransferWise is holding money in order to earn interest. My money got sent in the end but it took 3 days instead of up to 1 hour as advertised. I wasn't happy and I wouldn't use them in an emergency. I can see a lot of reviews that makes me cringe. Why hold money or close account without thorough explanation? Why would you ever hold business account money for 3 weeks? That is unfair and could easily send a small company out of business.

Rather disappointed with Transferwise and would not recommend them. Had major problems getting simple transfers completed and if I had known how bad they are. Firstly the transfer process is slow. Think weeks slow. Secondly the estimated transfer arrival times are completely inaccurate. Think weeks inaccurate. Thirdly the website does simply not provide any updates. Fourthly the 'customer service' team do not respond - they simply do not answer your questions and leave you completely in the dark for days and days on end. Transfers that have taken weeks to complete ... have completed before the 'support team' bother to reply to you. It really is that bad. Steer clear - there are much more professional options out there!

I have had a personal account with Transferwise for more than one year until it was closed a few weeks ago. On account opening, they put me through a rigorous verification process which included the sending over a copy of the info page of my international passport. 24 hours later account was verified and I used it without issues or any complaints about my transactions until the closure. Please note, that being a very frugal person, not willing to pay interest for a cash advance, I never used credit cards on their site, I pay either directly from my bank account or debit cards.

I tried to transfer $10k from my AUD account to my USD account. Transferwise took my money, then demanded explanation of why I was transferring money, and required various "Source of Wealth" documents, including 3 months of bank statements! After I supplied all the evidence, including websites of who I am and professional social media pages, they started asking me to prove where various transactions came from on my bank statements?! Lower fees are awesome, but not at the expense of privacy and being treated like an international money launderer! AVOID!

I am utterly disappointed and shocked by the service I have received from TransferWise. They took my money a week ago and have sent me a series of emails asking for more information before they release the funds, all of which I have provided for them - and they refuse to transfer my money. On top of that, when I call I can’t speak to anyone who can help because there is only one case worker assigned to my case who is “offline” and no one else can access the file. This caseworker only seems to work for an hour every morning because that is when I receive an email from them, and then have no way of accessing them again by email or phone for the rest of the day. Now I am stuck without my money and they can’t even refund it back when I call them because only the caseworker can do this (who is unavailable). TERRIBLE SERVICE - DON'T USE THEM!!!!

I have been using them for a while. Sometimes they say it would take 3 days and it is exact on time. I can understanding if there is day delay. However, there are times like the most current and they mentioned it would take about 3 days to transfer. This is a very important transfer and crucial. I find out that it is 7 days and they still haven't sent the money. This was an emergency situation and I could not depend on them.

If you pay for a family that is fine. BUT don't use this to pay for a merchant. They don't do charge back like Paypal or credit card (even you used credit card to pay) Once the money is gone, it is gone. If you don't receive your products, they don't protect you to dispute and charge back to the merchant. Credit card company cannot do a charge back to Transferwise. There is no protection for the money senders, they only protect the money receivers!

They provide no response, simply blocked the account, horrible experience, no answer. Have missed the opportunity of reading reviews online before using them. Check Out The Reviews on Google and not only on this website and you will see it yourself!

Scam services. Will take your money. Bad customer service and no regards for us as satisfaction. Don't use them for any money transfers or business. They don't care or respond. Phones get no answer. Worst service.

I have been using TransferWise for few years and I was happy about their service, but since Sep 2019 they become super slow in transferring the money and their customer support is a disaster. One of my transfers has taken three weeks now and it is still in progress!!! Every time I call their customer support, they say it will be completed today or tomorrow but nothing happens. I wouldn’t use TransferWise for my future transfers.

After seeing the unreasonably high fees and poor exchange rates my bank was charging me, I started to research for a better method of moving money. TransferWise had lots of high ratings and reviews online so I decided to give it a try. It’s a smart idea - they use a digital account-to-account model meaning the money never actually has to move across borders and therefore they can pass the savings on to you.

I want to provide a recent experience. When I add EUR to the TW account from a German bank account, it is added. But when I want to transfer the balance to any other account, now it can only be done via KLARNA which requires me to transfer from the balance of my physical German bank account. In addition, the balances on TW is held at their own German bank account, the Deutsche Handelsbank where as customer, I do not have any login details. Hence basically the entire balance is now stuck at TW. I do not feel safe sending money to them anymore. Last time they were good, it was free if the transfer was done in EUR. Afterwards they increased the fees for EUR to EUR transfers and now the entire balance is stuck. They are more expensive than traditional banks for EUR to EUR transfers!!! Be careful users, maybe I will need to hire a lawyer for it.

Hi guys. Sorry for this blatant message, but I just used TransferWise for the 1st time for my BPO business!!! And my God I'm still waiting for my monies. They advertised the best way possible to mislead! They said it takes 0-1 day for transfer to be completed and i'm on Day 2 and just been told it could be max 0-4 days!!! WTF???? I've got staff to pay and trusted the internet. If you using this to get a more effective transfer... NAHHHHH!!!

PSA! Do not use Transferwise. TransferWise has incorrectly transferred my funds to the wrong account in a different country. They are refusing to answer my emails. I’ve requested 5 times now for a manager to contact me. They have responded on FB messenger with: “Note that all payments completed by TransferWise are final and we don't actually do recalls. Money was sent to the details you gave us. What we can do is escalate the issue to see if there is anything else we can do. Which we did and now we're waiting for updates. I understand the urgency, but I won't have updates at this point.”

Last Thursday I have sent money with TransferWise to Ghana. When I started to send money I got the message on the website that the money should be there after 1 hour so I decided to send it with them. After I confirmed the transaction which was on September 20th I got the message that the money should be there on September 23th not after one hour. I got very mad and phoned with them. On September 23th I received an email that the money should be there on September 24th, which is today. Even today the money is not there. Customer Service told me that the money hasn't been sent on September 20th, or 21th, but yesterday September 23th. Today, September 24th I phoned again and got the message that the money will be there tomorrow September 25th. You can better use your bank account or Western Union or MoneyGram, to be sure the money will reach the bank there. Very bad experience, I will never send money with them again.

I have tried to transfer money from the US to Brazil and for the 10 times in a row, I had to cancel every single transfer. I have called TransferWise customer service and it has not resolved my problem.

Low fee but very slow transfer. Used to be good but speed of transferring money has become slow. Worst thing is that when you ask customer services for an explanation you just get a standardised reply which does not actually answer the question. Gives me no faith that they would take any problems seriously or treat me as a valued customer.

A client sent me 409 Gpb since Thursday last week. At first, I read reviews here on this site, but alas, to my own undoing, I proceeded to convincing him to pay via TW. Till now, no funds yet. He's not been refunded, and guess what? He just got his account deactivated for nothing... Seems like they enjoy deactivating people's account for fun. If there was a 0 star, I'd gladly give... Stupid company.

Pathetic service. Customer care agents don't know what they are doing. Their promises are all fake. I inquired with one of their customer S.R. before I was going to send a transfer of a relatively large amount them from a US major bank. They assured me that there would be no problem with the transfer as I explained to them in detail the origin of funds, a SWIFT transfer to the business account provide by Transferwise with Deutsche Handelsbank in Germany.

I was a victim of an internet fraud. Someone used my Transferwise account to send money in some obscure account in Lithuania. When I called Transferwise customer service for immediate help, they just closed my account with no further explanation and they did not give me neither access to all the details of the fraudulent transactions. Info that I was able to access until my TW account was active. So I was not able to report the fraud to the local Police since they need the details of the Transferwise movements.

Hi, I don't know if somebody had same experience, but I am concluding absolute incompetency of team who in TransferWise is verifying new companies. I sign up with newly established company and created account on 23 Aug, by 5 of Sept, my account despite 4 emails and reminders was not approved. The reason stated "we are verifying your account". The maximum incompetency what I can see is that by any account the only information that have asked me at the beginning was company code and after 3 emails in first 10 days they asked me super question: what your company is selling.

Absolutely to avoid. I made a conversion and lost more than 500 GBP because their rate was 5 minutes late that the real one. They said multiple times that they use the "real rate", but it's not true. I opened a ticket and they said that since I approved the rate (trusting what they said - real rates -), they cannot refund money. Ah, in case you gain money with currency exchange they ask you to refund it.... In conclusion they never lose...

They only care about when you are spending money - not when you need help. I have put 1000's of pounds through this company and for over a week have been locked out of my account, but when you need assistance do they care? Absolutely not. Direct me to links I cannot open and then ignore my mails since Thursday, haven't been able to access my account at all. Since done some research and they are in the past now - Revolut is the way forward. I'll be leaving, suggest others do the same.

Closed my account without any explanation and kept 5000$ I sent there. There is no email warning before this happens. You just can't access your account and money anymore. Calling their customer service is a joke. Be aware.

I used TransferWise for small and large transfers from Euro zone to the US. I am very satisfied with the service. My bank in France would not tell me what would be the exchange rate and by experience I know it would not provide a good one. With TransferWise, I know exactly the cost of transfer, there is no surprise.

Hi. Whatever I write is just my personal experience. I have been using this service for over two years. In general, it works. You have a pretty strange or suspicious system. For example, in my case, I created an account 2 years ago (I think I did all the security and verification steps) and used the service. After 2 years I was asked to check the account in the middle of the transaction. It was a kind of blackmail or disrespect. You have your money and ask for it now.

There is no help or explanation from customer service or on their website about why payments are not instant or when they will go through. They charge you to withdraw money to your own bank account. They closed my account with no explanation or even notification. Once they closed my account they made it very difficult to get my money back off them. I still haven't received it! They are thieves. AVOID THIS COMPANY.

In the 2 years I have been using them I never ran into issues. Until recently. I Submitted my request to transfer funds from my American account to Europe bank account; money was taken out my account on 5 August and has just been sitting with TW. I called today to follow up to the UK. REP never provides a name. However, I was told they could not see what was going on and what the hold up was and that I would receive an email later in the day. I logged into the app a couple hours later and it said the amount was paid out but at a slightly lower rate. Within 30 minutes of checking my European bank account I noticed nothing took place. Therefore, I logged back into TW where I noticed my request started back from the beginning and said they did not receive the funds. Which I know is not true. They did receive my funds on 5 August and my bank confirms this along with the screenshot I have showing TW verified they received my money.

Trying to transfer money. After logging in on the app input all information needed. It stated 8/9/2019 money should arrive. I try to log in my app and it says account is deactivated???. I checked my bank account and the money has been deducted from my account. I called and customer service rep says that she can’t give me any information and that I would have to send a support team an email... Like really, they have my bank information, money out of my account and now my account is deactivated?! Now I’m calling and apparently I have to wait till Monday. The email that the customer service representative gave me also stated that I would have to submit reason for transfer and photo ID. I’m new to TransferWise. First time. And I am sending to a high fraud country so I really hope on Monday this can be fixed. If not then I’ve been scammed????

I sent money to the borderless account on Monday. It is Sunday today and still no trace of the money. The support team answers every two days and are unhelpful. One of them told me over the phone I had to wait, a few weeks maybe a few Months. I was told that they could not do anything about it. This company is a bunch of crooks. They stole my money and no one seem to care.

​After a recommendation that I saw on Facebook I decided to try TransferWise. I saw that they have cheaper rates. I needed to transfer $5,000. Checking the current rate between USD to ILS, I noticed that I'll "lose" approx $40 + $7 when I transfer the amount to my bank. Still much cheaper than a bank transfer or Veem which would cost approx $100 (check the real exchange rate to see how much you're really paying for a transfer) or PayPal which would be $250 fee + $40 when changing from USD to ILS. So I told the person who supposed to send me the money: Let's try TransferWise. Luckily they were very patient people but most customers aren't. Most will definitely get mad at me, because at first they weren't able to send it because there was a "glitch" in the website so they had to call TransferWise support and speak with a person on the phone which told them okay I will fix the problem on the website in a few days.

I have used TransferWise for 10 transactions over the past 11 month, most of them Swiss Francs to Euro. Except from one transfer, all transfers smoothly, fast and reliable. I had one issue with a Swiss Francs to US Dollar transfer, where I complained about a 'hidden fee', effectively a 3rd party fee which TransferWise had communicated in the fine print of the terms and conditions. It was indeed not that simple to reach TransferWise and get the required information, but in the end we found a customer friendly solution. Out of my experience up to today, anything else but five stars would be unfair.

Signed up with TransferWise, sent less than 200 euro from USA to Europe. Received confirm email with delivery date. Saw pending charges on credit card. Thinking all's good. Few days later tried to log in to track the funds and they'd just deactivated the account. No notice, No courtesy alert, nothing. At least it seems that my credit card charge didn't stick. And they pulled this stunt before I started to trust them with larger amounts, bank account debits, and more frequent transfers. If you must use them, better to pay a bit extra and use a credit card. At least you may have some recourse. But best to stay away.

Per TW, their Acceptable Use policies changed on 7/24/19, and businesses based in the USA will have their accounts de-activated by the end of September. We were greatly disappointed because TransferWise has been such a useful service for us and we've used them a great deal for our foreign payments. When we had to send large payments we had to provide documentation but the transactions went through after a few days.

The only reason TransferWise is getting 1 star is because zero is not an option. I signed up with TW and sent my first transaction a couple weeks ago for $60.00. TW said it would be delivered by the next day. Next thing I know TW says it's taking longer than expected because they had to do security checks and the money would be delivered in 2 days. I call and they say it's because it's a new acct it can take longer. Fine. Finally after calling twice the money was finally sent.

Pathetic service. Customer care agents don't know what they are doing. Their promises are all fake. After taking the request and getting the money, they say that the process is in beta.. 2 days was the eta and this didn't happen after 2 weeks and finally I cancelled it. After 2 weeks no refund as well. They are acting like they don't know about this. No one is there to follow up. No one takes responsibilities. Never ever go with them. I see reviews from other people where they didn't get the refund after 90 days. FAKE/CHEATERS are the best to describe on TransferWise.

Absolutely shocking service from Transferwise. Been using approx 8 months and had even recommended them a few times, but now I have had to leave them and advise anyone not to use them. I had been transferring large sums of money and now they are holding my funds for days at a time when I transfer from my business bank account to them. When I ask what they are holding the funds for, they say security checks. WHAT SECURITY CHECKs? They could not tell me what they were checking for. The Staff are really rude, claim it is a question they cannot answer and say nobody here can answer this question. Do not use TRANSFERWISE. THEY DO NOT DESERVE TO BE IN BUSINESS THE WAY THEY TREAT LOYAL CUSTOMERS.

TransferWise has been acting up lately. They have refused to deliver money sent to me by my family member and I don't know why. Please fix this. They have been on the hold with the money now for about 5 days now and still unable to send or refund the money. Please send the money.

Terrible customer service. Open an account and uploaded funds to get the card. Got the card and transferred money to my Hong Kong account. Got an email that my account got deactivated. Completely pointless to use TransferWise. Don't recommend them at all.

These guys are garbage through and through. They will delete your account for absolutely no reason, then give you the "we're regulated so we can't tell you why we deleted your account" garbage. And then they'll start giving you that derogatory and condescending tone in their responses. They are also die-hard racists. I'll report TransferWise to the Financial Conduct authority for the condescending way in which they treated me. They don't allow to send my hard-earned money from abroad to my country, which is a developing country but they allow to send from my country to a developed country. They would claim they have a low appetite for some transaction but at the core, it's racism. Don't put your money here, be told!

I am perplexed at all the negative reviews. I have used TransferWise for USD transfers and conversion to Thai Baht for over 18 months with absolutely no issues or problems. Depending on the timing of the execution order I received funds in my local Thai between 20 and 36 hours (weekends excluded). I have recommended the service to several friends. The setup can be a little dodgy, but it has usually been user input errors. Regardless I have no problems recommending them as the spot exchange rates are the best available to private individual.

My account was verified, I followed all their instructions and the support said the transfer would be fine. But as soon as they received it the funds went "in progress" for 48 hours then they deactivated my account without reason. https://transferwise.com/help/12/managing-your-profile/2961844/why-was-my-account-deactivated

How would you judge this? I transfer £150 from my Halifax debit onto TransferWise, convert the amount in Euros. My balance showed 168 euro. Went to the cash machine, I get charged 3.90 euros for withdrawing 160 and when I get home my balance shows 0.81. Is it worth using TransferWise or buying Euros from the country you travel from?

I've tried to send only 1000 dollars to my partner abroad, after 3 days of waiting and while they are saying that the money should arrive today, suddenly the account has been deactivated and I can't log in anymore. No reason, no explanation. And while I called to their help center they could give me an answer why they did it... The worst service ever, very not professionals.

Updated on 07/27/2019: This is a second review of TW. After my account had been deactivated without providing any reason, I received an email just a few days ago from TW support saying it appears my account had been reactivated. Great news! I was encouraged by the app to order my new debit card, and I did just that. Three days go by and I’m feeling good and sent $20k to my business account if TW to resume global payouts to contractors! I’m feeling good! New card on the way, resuming payroll... Wow! The very next day I go to login to my newly reactivated TW account to the same “your account had been deactivated”. What the heck is going on at TransferWise?

I called in because the email I received stated I would have my money and my bank showed nothing even pending. The woman I spoke to on the phone flatly refused to help me as I was "only" the recipient (AKA the person they OWE THE MONEY TO) and therefore wouldn't give me information. Will never use or recommend. This company is slow, customer service sucks, and their exchange fee is awful.

I'm highly disappointed. I sent money to my friend's bank account through TransferWise but they didn't send it for days. After a few days, they deactivated my account. I sent an appeal to the appeals team but they have refused to respond. Yet they haven't sent the money back to the funding source, meanwhile it should take 2-3 days as stated on one of TransferWise help pages.

It's my first time using TransferWise and it's already past 3 days. I have yet to receive the money sent to my account. 1-2 business days is false advertising. Constantly checked with them if they can help me with my transaction but they just gave me the same BS of 1-2 days. Good luck in getting your money on time.

TransferWise holding back my money (few thousand pound) for a week as they have verification problem, but they did not inform us about it right away while we proceeded the transfer. They accepted the money and keeping it for a week without paying it out for the beneficiary or paying it back. The phone customer service not helpful and for to get an answer takes days via mail. They are using my money illegally.

The transaction they said would only take 1 day ended up taking longer than a week. And I am not even sure if they are gonna complete it all. Till they take your money they treat you like king. After they take your money from your bank they started treating you very bad. Since they have your money, you can't do anything. Unlike Western Union where there are offices and customer services where you can talk, these Transferwise guys don't have any office in Canada so customer service is very limited. You risk losing your money or having your transaction delayed extremely wrong. I am saying this from my heart. I know it's cheaper than others but Service is terrible. Please use something else like western union, or Moneygram instead of this. At least you pay little bit more but your money is in secure hands. Don't use TRANSFERWISE!!!! AT ALL!

The future of banking and transfers! Quality service with speedy and safe delivery of funds. Really good customer service who reply fast. transferwise.com/u/christopherd59 - here is my link to register with, it will give a large discount on your first transfer. It's better to join with one of these to save even more. I used a friend's when I first joined and was able to get the transfer for almost free.

Bad experience. Money sent with my bank. Proof also stated not received by TransferWise. They give you a hard time and you are the desperate ones as your money is already sent. They sound dead and calm as not their affair. Money’s yours not theirs. They give empty promises like will definitely settle today. But didn’t. Other attempts the senior won’t even commit on the number of days they need. I see it as a revenge since your money with us and you are complaining. Very very stuck up customer service. I promised myself will not because of their cheap rate and need to go through hell with them again. I transferred like 10 to 20 times a day in some months so really not worth the stress.

Was a bit concerned about the negative review's as of late. Had to make a big transfer to New Zealand for a piece of property. I was a little worried but I had used them three times in the past with great results, so decided to forgo the bad reviews and give it a shot. After I wired them the funds from my bank, it took less than 24 hours for our money to be sitting in our bank account in NZ. So all I can say is they had the best exchange rate, the lowest cost, and they were fast. I will definitely stick with TransferWise in the future. A satisfied customer.

I was cornered into using TransferWise as a product tester for PPOC club. It takes 3 times as long to get money back. It will show the money has been paid on PPOC website but transfer didn't happen till 3 or five days later. Maybe this is a great service for someone transferring funds overseas but I am not transferring money across seas. This is money being paid back to me that came from my pick. AND IT IS NOT ACCEPTABLE FOR THEM TO WANT MY BANK ACCOUNT INFO EVERY TIME I get money to me nor my physical address which is not my mailing address. I rather go back to PayPal. I don't mind being paid less through PayPal. At least they were time efficient for the fees.

I own a Canadian company that used TransferWise to transfer funds between our CAD and USD. Things started off great with them - good fees and quick transfer times (usually next day). But after a few months they started holding our funds for up to 10 days without notice or any justification. Each time it happened they claimed it was a "mistake" and it wouldn't happen again. On multiple occasions when these issues came up they failed to meet their promises to get back to me, even ignoring my emails entirely. I absolutely cannot recommend doing business with TransferWise. We'll be switching from them as soon as they decide to release the funds from our current transfer.

Hi, I set up a transfer from US to Germany on May 24th. It took some time to link with my US account with small trial deposit. Once that was completed, they withdrew the money from my account on May 31 and I received an email confirming that they have received the money and now trying to send it to the destination bank. On June 3rd they deactivated my account without any reason and no further email or any other communication received from them.

I have a web design business and set up a business account and a personal account. I have received payments for months on both accounts and now this evening I try use my card and it says "account deactivated". No email, no reason, no nothing, I have money currently in the account and money expected to be transferred in the morning. This is horrendous business and would not recommend at all to anyone.

I used TransferWise to send money to my wife while she was visiting family in Moscow. The only delay was due to first time use (pinging my account and subsequent confirmation - more of an issue on our bank's part for delay in crediting micro payments to my account). The transfer was debited by TW about 3 days later, on a Friday. I received a notification on a Monday that money was transferred to my wife's bank card, but that it might take a couple days. Five minutes later she pinged me on WhatsApp: "Money is here." I'm very pleased with how efficient and inexpensive the service is - had used another service to transfer funds previously, but they do not allow online transfer to Russia (must go to physical location).

I decided to use TransferWise because I needed to wire money to an overseas bank account in order to pay a rent deposit. At first, I actually went into my local bank and tried to send the transfer, they messed up the transfer (and even admitted to it). I ended up getting this money back after a few business days, but before I did money was removed from an intermediary bank as a fee before it was actually sent back AND on top of that, my local bank returned my money with a much worse exchange rate set by them. All in all, I lost over $300 because of the bank's mistake and wasn't even able to send the transfer. After this nightmare, I decided to use TransferWise. It was so quick and they are very transparent on their fees (no hidden intermediary bank fees so you know how much your recipient will get). Highly recommend!

If you are going to join, please feel free to use my link and you will get your first £500 (or equivalent) transfer for free too. transferwise.com/u/renjithn

I have been using TransferWise for about a year. Initially I was very pleased with the service. However, I then needed to make a large payment to a travel agent in South Africa so I converted a large sum to ZAR. I received an error message that TransferWise was unable to make a payment to this recipient (despite the fact that I had made a payment to the same recipient a few months earlier). I called customer service, spoke to two agents - they were unable to tell me why the recipient was blocked. I was therefore forced to reconvert the ZAR back to GBP to pay the recipient's GBP account based on their own conversion of the ZAR bill to GBP. When I wrote to customer service to complain and to ask for recovery of losses suffered, they admitted that the problem came from a technical problem and human error on their end but would not reimburse me for any direct losses suffered.

My account has been 'deactivated' with no reason, no prior notice and they still have my money. Now playing email hell to try to get some answers and my money. Can't login, so don't have access to my money!!! What the hey!!??

I've paid them 1000 Euro to transfer them to my local bank. Money appeared on their site. And they promised to transfer money in 3 days. But after all they did not and did not refund my money. Be careful. They are scammers.

I transferred money to a shop but they didn't send me the product that I bought. In such cases PayPal has a "refund functionality". But in TransferWise I am missing this kind of possibility/function now. There is no chance to get money back. I am disappointed. I am sitting in Europe and the seller is in Asia. What can I do? Nothing than to kick myself in the head.

I have sent all requested documents and info and got my account verified. After that I got two payments for legally and hardworking earned money from well-known company that have impeccable reputation. TransferWise simply deactivated my account without any warning, question or explanation and stolen 680$ that I had on my account. I literary did nothing illegal, nothing wrong or against their T&C or anything that could have resulted in account deactivation. I emailed support believing that it was due to some mistake. Support replied that they do not have information why my account is deactivated, gave me the list of general reasons for accounts deactivation (none of them applicable in my case) and that I should contact Appeals department which I did. Appeals department replied that decision is final and my account is permanently deactivated.

First off I don't even know this company and use Paypal only to send money. I woke up and see that someone has gotten my account info and used it and got charged $300 dollars. So I called them and they gonna tell me to send them my bank statement and make sure I have my account number and routing number on it. Big red flag because if you took money out you should see that. His explanation was he doesn't see it yet cause it's pending in my account. Refused to give me any more info unless I emailed him my bank info. So I looked them up and read reviews and find out people in the UK use them only.

Did two transfers and things were okay. On my third transfer they did not guarantee the rate but did not tell me about it. They set up a low rate like my bank but with the extended wait time...might as well do it with my bank. Upon contacting customer service I was told they offered the best rate they could offer because they had paid the Google rate twice already...scam!

I live in Canada and often times I purchase online from the US. To save some $ on conversion fees I figured I sign up for TransferWise. Big mistake... What should have been a breeze of a transaction turned out to be a major drag lasting 3 days. TransferWise does not state anywhere that in order to use PayPal with their services, you need a form to be sent to PayPal that PayPal may or may not take into consideration. In their instructions they just simply omit this and say they can transfer money to PayPal and back. So I paid TransferWise a fee to transfer money from my Canadian account, convert my CAD to USD so I could save some money on US purchase, and now I paid again to convert it back to CAD so I can pay again to transfer it back to my Canadian account. Beautifully worked out...

I have been using TransferWise for a little more than a year now. I was initially very satisfied - transfers were often faster than promised, and fees were low. If I had written this 6 months ago, I would have given 4-5 stars. But recently fees have increased significantly, which has reduced TransferWise's advantage over services. And now, for no apparent reason, a transfer is coming through late. Just one bad experience? But the fact that it is late is going to cost me money.

I'll get straight to the point. This company is only out to steal money. I tried TransferWise for the first time to transfer money from Australia to Estonia. I set up and paid for money. I then waited almost 2 weeks and I still do not have the money. I sent an email explaining the situation and the response was, "We never received any payment." Then when I provide proof of payment, they come back and tell me that my bank account name does not match the name I gave when setting up the transfer. Do not use this company at all costs. I am using another company with higher costs that I can trust who will do their job.

Scammers. Sadly they are closing peoples accounts down for no real reason. I have money stuck because they closed my account and I have done nothing against their rules or terms. This was completely uncalled for and seems to be they are doing this with a lot of people too.

You have 10 days in which to make a complaint to an Australian bank where funds have been sent to an incorrect account. I tried to transfer funds but delays in action resulted in my making many attempts to send the money. The funds were held up for many many days. I suspect when I contacted TransferWise that they cancelled the correct recipient account and may have changed my sending account (no reason why I would put in account details that do not exist).

Hi. I had a borderless account with TransferWise and they deactivate my account for some reasons and from last one month I'm waiting to know the reasons and still waiting for my refund. I've already contact to customer service so many times but they just say they can't help me with this and I have to email them. If customer service really can't help so why they are there, to make people fool. I've already emailed to them maybe 8-9 times. But still no response from their team. Before they deactivate my account I made a transaction to my father account in India. TransferWise is the worst one I've ever seen. Very dissatisfied from TransferWise.

I transferred $5k from AUD to THB for a deposit on an engagement ring for my GF, to give her during our long holiday in Thailand. Should have been a simple transaction with the Jeweler waiting on the deposit to secure the diamond I had chosen and to have the ring hand made. NO THANKS to TransferWise for taking almost a week to flag that a problem existed as my account, although legitimately a private account, seemed to them to be a businesses account. After days of to and fro with them, almost another week lost sees them transfer the funds back to my AUD account, leaving me embarrassed and without a ring to complete my proposal.

I had been using TransferWise for two years with no issues. I pay three bills every month all under €3000 per month. Out of the blue, they indefinitely delayed my payments sent in late April, then sent me a note saying they were doing security checks on my account, then today, in one hour to the next, without notice of any kind, they deactivated my account. I am shocked and appalled at this. Absolutely terrible.

I had a very simple transfer from a Canadian bank to a US bank. The transfer was supposed to take 1-2 business days. The transfer was over a week late. This ended up costing me interest, a late fee, my account was closed and my credit history affected. Do not use them!!!

Don't ever use TransferWise unless you really want heaps of frustration and huge financial loss to your business. Yeah go ahead if you want to lose your reputation, because that's what happened to me because of them. I have witnessed the worst experience of my life facing a serious of problems with their service. It has not only cost me financial loss but also my reputation. I have been a customer for almost a month. My documents were not verified for 3 weeks despite countless calls and several emails. The worst thing, I couldn't even withdraw my money into my own account. Neither I can send personal transactions of large amounts just because I accidentally applied my business account during signup.

I really don't understand the negative feedback here, these people have to be scammers. I have used it a lot of times, service is always fast and reliable. 8x cheaper than the banks and you can choose your exchange rate by getting the rate alerts. Thanks!

I've been using TransferWise for 1.5 years for corporate and private account management. There was no problem in the first year. However, the company and private bill was locked for 3 weeks without notice. Together with the high amounts on them. Since then, they have been sending no-say answers to the 60-day internal investigation. Since then, nothing has been asked. They don't give me a responsible person. They don't ask for anything. My company is insolvent. I cannot fulfill my payment obligations as an individual. It seems that my money is financed by something else. I hope only temporarily. If someone knows about legal aid or any help, I'll be happy to wait.

TransferWise deactivated my account without any notice after receiving money from my first customer for my first order. I have shipped the goods and money returned to the customer bank. I really discourage people from using it. Really bad service.

What should've been a simple transaction has turned into a complete headache. I initiated a transfer from my TransferWise account to my bank account. They offer interac as their simplest and quickest option. All users have to do is enter the amount they want to send and to what email address. Sure enough about 30 minutes after sending the transfer I received an email containing the pin needed to accept the actual transfer, which was to follow in a second email "shortly". Well the actual email containing the transfer hasn't arrived and it's been over 24 hours. Numerous calls to support has lead to just as many excuses. From reading other posts, I'm not optimistic I'll see my money for a long time, if ever. How fraudulent companies like this are allowed to continue to operate blows my mind. Stay far away from these crooks.

Very bad customer service. This service has fouled too many of my transfers. Seriously, stay away from TransferWise if you care about quality. This company's customer service is horrible??!! Sincerely, Eric.

Transferring money with this company is hit and miss. Doesn't matter if you pay extra money using a debit or credit card, there are always a lot of slowdowns and "checks". Uploading a photo of your passport wasn't enough. The next transfer they wanted a selfie of your face taken with your passport next to your face. Apparently sending money to yourself is very unusual. Customer service is very rude and impatient.

Scam, if it actually works and they only take longer than promised and only change the conversion rate that you were told they would lock in. Fraud, if, like me, they tell you the money is received and in process. Then a few days later, there are some random checks happening. Then a few days later, after still no communication from them, you decide to check the status and find that your account has been deactivated. When or why, and what they plan to do with your money - all questions you are apparently not interested in finding out about.

I have been used TransferWise. Normally I transfer 100k EURO per month but suddenly they deactivate my accounts with money inside for no reasons. After I keep sending mail to them they asked for extra documents. I have sent all the invoice and all the requirements. I was waiting for them for more than 2 month and during this period they ignored my emails. Today they sent email and inform me they will refund my money within 60 working days. To whom wants use TransferWise never trust them. They are a financial company that if you get any problem with them nobody will response you. You cannot talk with headquarter, you cannot complain. Try alternatives or keep your money safe and go directly to bank.

No point in repeating what been said here by others. They have people you don't get to talk with doing the comply in back office and they don't know what of anything and stop account and keep money and reason? They don't say even if money from bank. YouTube video on this transfer scam don't say all. Beware!

Hey guys. Today I wanna show you the reality of this firm. I made a transfer. They didn't transfer the money and deactivated my account. They guys are fraud. Don't transfer money. They will just show that it's under process and then they will deactivate the account.

Suddenly I couldn't make transfers to my business supplier: "Unfortunately we’re unable to give further information regarding the reason. We will not be able to process any payments to that recipient." This is not how B2B services work. Bye bye TransferWise.

I cannot recommend TransferWise. Transferwise approved my request to send money, took the money from my bank account, and 2 days later when I tried to log in and tract the transaction process, I could not log in to my account and after contacting customer support, was told that my account had been deactivated. Customer support stated that Transferwise was going to hold my money for 60 days for possible illegal activity. I had to spend my time sending many emails to customer support. Finally, I was told in order to expedite the return of the money to my bank account I had to provide a verified bank statement to prove that money had been withdrawn from my bank account. Transferwise held my money for over 30 days before returning the funds back to my bank account.

Don't send Money to TransferWise, You'll lose the money and your account closed without further information. Consumer cannot receive the money. This is fraud and scam company. Please be aware and report to regulator for investigation.

If you look up TransferWise and decide to use them, all I can say is please don't. This is the worst company I have ever had to deal with. They have my money and refuse to give it to me, with this verification process they have made it almost impossible to use their so called services. Do yourself a favor - spend the money and transfer your cash with anyone else. Stay well clear of this company. They are a disgrace.

Don't open a business account with them: ** is my business account. Is the third year that I work with them. Since January all proceed very well. Suddenly I stumble in their "verification team", is not a team, they are 4 or 5 or 6 I don't know how many, that works alone without communications. One ask me one document, then I have to waiting 1 week, then another person ask me some questions, I replied. After that another person ask me another thing after 5/6 working days. Is passed more than 30 days now, I'm still waiting for your "verification". I'll write the name also of each "verification team" person in contact with me: Karen, Adam **, AJ **, Volkan **, Silver ** (from support). Overall they have put the fees more higher than some competitor online that doing the same thing of them. Is cheapest compared to a regular bank account but not compared to other online companies. I can't give the name but you have to googling.

This is a startup company with customer service located in Budapest during the day and in the US during later afternoon and evening time. They have no managers and/or supervisors around. I asked about it. They said they are a startup company and have no traditional organization infrastructure. Thus, you have low level employees who are not fluent in English exchanging money all over the world. Their service is slow, their employees are extremely incompetent and not fluent in English. They will provide receipts with the exchange rate quotes and when they actually exchange the funds they change the rate for a higher rate. That's stealing!! I will never use this service ever again!

I used TransferWise first time today, easy sign-up, charge my debit card in RON and transfer to my euro account just in few steps. I received my money in less than 2 hours. No fee, all free, I used a promo code.

I provided them with the information, uploaded my driver's license and passport. They emailed me when I did that. They emailed me they were going to verify my bank. Then nothing. When I tried to log in, the site said the transfer was cancelled. I call customer service and the only way you can find out why or what to do is email. They have NO customer service person to talk to you about a canceled account. Number 1, why can they email. They got the documents and now what about the cancellation? Number 2, why is there no person to talk to answer my questions, only an email. In the meantime my husband is overseas in a hospital and this company does not even afford me the courtesy of an email. If you really need a money transfer service do not use this one. They cancel your account without asking for any kind of support documentation. They just waste your precious time.

I opened up an account. They said they would transfer money to my bank account for verification purposes. 2 days later I check my bank account. See in the amount went back into my TransferWise account and seeing that I have been deactivated. LOL. I don't know seems like a scam to me.

Attempted to sizable transfer of money ($10,000) on TransferWise. I followed their instructions to the letter when creating and processing the transaction. They gave me an estimate of 2 days to receive the funds. After 3 days passed with no updates, I made inquiries. They indicated they could not locate my money and asked me to provide confirmation from the source bank, which I provided immediately. After 8 days and numerous requests for updates, they stated they eventually found my money "in their system" and because my source bank did not provide enough information, they decided to return the money to said source bank.

I’ve been using XE Money Transfer for years without a single problem but I thought I’d try TransferWise because their exchange rates are definitely better. What a mistake that was and what a horrible experience I have to go through now, all because I wanted to save a few dollars. I opened an account with TransferWise at the end of January and requested a transfer. On Feb 1, 2019 I received confirmation from TW that they received the money and it would be in the recipient’s account on Feb 4, 2019. The following week I had assumed that the transfer was completed and the money was in the recipient’s bank account. When I hadn’t heard from the recipient, I tried to track the transfer through my TW account only to discover it was deactivated. I couldn’t understand why since I hadn’t received any notification from TW regarding this deactivation.

I have been using TransferWise for just over 8 months now. Has been going well with usually at 2-3 days timeframe to complete a transaction. That has all changed in Feb 2019, I have attempted to do a repeat transfer but now it is taking 6 days to complete. I have tried to contact customer service but I suspect there is none, as I have had no communications explaining why this has started to go wrong. As a result now I am having doubts about TW financial viability and will be switching back to a mainstream bank for safety.

TransferWise.com sells fast money transfers that become very slow money transfer for a higher fee, I used this site three times and every time the money transfer sold as a "fast transfer" supposedly transferring money in one day ends up taking 5 days, where a much cheaper transfer fee would apply. It mainly sells a product it does not support.

I attempted to make a transfer via TransferWise as a new customer. First of all, the process was unnecessarily slow because they kept asking me to upload documents I had not been told I would need (pictures of bank statements mailed to my home address, etc.), which delayed matters. Finally got past that, my documents were reported by them as "verified" and my account created.

I gave these guys a shot after being drawn in by their lower transfer fees comparison and it was the worst waste of time I've had in a while. I tried to open a business account with them, provided all required documentation and went on to make my first transfer. TransferWise has an option for receiving funds through a correspondent bank across several regions which lowers the transfer cost to the expense of execution time, which made sense based on typical bank clearance, settlement times. So I used this option.

After reading many reports where people describe their negative experience with TransferWise - here my POSITIVE experience(s): I've been using TW for almost a year now and have done like 10 successful transactions with them (CHF to EURO, CHF to AUD). Values transferred up to 13'000 Euro. The last experience (CHF to EURO): Transfer from my Bank to TW, after two hours I got confirmation from TW. The same day, afternoon, TW confirms money received destination bank account. Within less than 24 hours I got the POSITIVE confirmation of the receiving party. All this at a really low cost. I will use TransferWise again for sure. I can only recommend it.

I decided to go with this company because everything seemed so simple and transparent. I feel like such a fool. I transferred money (a substantial amount!!) and the next day I tried to log in I couldn't. My account was deactivated but the funds were already withdrawn! No way to track the progress or anything, just poof gone. I contacted the CS by phone and was told that they couldn't do anything for me or see anything of my account. (Honestly I don't see the point of having a CS if they can't do ANYTHING of a serious matter!!) I was told to email a specific department instead. Sure enough they say they have the right to deactivate any account at any time for any reason AND they legally don't have to tell you the reason why. They said that I will be refunded my money in 2-5 working days.

The process with TransferWise is great if everything goes seamlessly. If there is a problem of any kind, the customer is screwed. Using TW not only didn’t save any money, it cost me USD 2236+. My bank, with all of its shortcomings, refunded the payment I made via TW because it approved my fraud claim against the end recipient. TransferWise as an intermediary wipes its hands of all responsibility, including insurance cover and straightforward payment flows. It is far less expensive to pay $45 + higher exchange rates to my bank than risk having a problem with an international transaction. I’ve been working internationally for 40-years and sending payments without issue. This experience with TW has been a hard lesson learned. Payments take time via the banking system. But there is accountability, not the digital wild west.

Having trouble buying concert tickets in Poland. Sent the measly sum of £10 via TW. Next day was asked to send copy of my bank's print-out to confirm the £10 was really from me. Well I put MY NAME on the transfer and they contacted ME so surely 2+2 already exists. I am leery of releasing private details so challenged the reason - or thought I did. No response so logged in - surprise - my email and password are not recognized. Maybe I mistyped when signing up so pressed "Forgotten password" button. Over two days I have done that 5-6 times. No contact from TW to my inbox (and I know that address was not mistyped). In the meantime my tickets are being held for only two more days so I'm going to lose 'em or send money by other means. Not a good trial transaction. Glad it wasn't £1K.

After waiting 4 days for our payment I did a search online and found this review site. I must admit I kinda panicked at first, thinking our funds was lost. I contacted customer service on the phone, after speaking with them I received my funds. The reason for the delay was an audit of my transfer to see that everything was on the up and up. Stay calm and let TransferWise handle it. :)

TransferWise sucks. They will freeze your account and hold all of your money. They won't tell you why. They won't give you any warning. They will just lock you out, and then, they will tell you it takes up to two months to get your funds. Your property. Your liquidity. Your vital operational cash. They don't care. Do not do business with these scumbags. Do not trust them with your money. With your receivables. With anything. Avoid them completely. Do business with a real, legitimate payment service like WorldFirst instead.

I have had a borderless account for a while but never used it. Last week I used it to receive some funds in USD into the account. This is what happened: Wire sent to me Thursday (day 1). Shows as pending. Shows as available Sunday (day 4). Sunday shows as available later. Then can't get into app, says "Can't log in. We are working on the issue. Please try later." Tried using a web login not the app, says account deactivated. Called customer services on Monday (day 5). "Nothing we can do. Send an email to appeals." This is a very bad way for this company to behave on my first transaction. No one to talk to and no email alerting me to an issue, just a lying message saying they are "working on it" blatant mistruth. They are not to be trusted if this is the way they behave. AVOID THIS COMPANY, ZERO SUPPORT WHEN THEY MAKE A MISTAKE.

After reading all the negative reviews I still have TransferWise a try. First set up my home Acc in the US and verified my account link. Next I set up an EU account and sent funds from my Spain Acc to TW, no problem. Then sent USD to TW, all good. Set up and moved funds from TW US and EU Acc to an INR Acc, simple. Wired funds to a business in India from TW INR, arrived in seconds! Finally wired funds from TW USD to India bank in INR, again arrived in seconds. The user interface is very simple but you must know what fields are required. Moving funds around is so quick and simple that’s a little scary. I would suggest starting with small amounts and verifying that transfers are going through before moving larger amounts of money.

I am Kadriye **, "sender" of the transfer #** on Transferwise. I am suffered by Transferwise. I got swindled by Transferwise. They have not replied to my emails, and I cannot reach them anymore. According to their last email, my 1000 EUR is lost now. I trusted their advertisements and sent 1000EUR on 14 Jan 2019 to their bank account as seen below. Their confirmation is seen below and said that transfer #** paid out 22 Jan 2019. When we contacted Bank Nordea, they confirmed that there is not any transfer from Transferwise as it seems below. So, my money did not reach to Sweden, and it has not been refunded to my account.

I saw TrasnferWise advertisement and believed them. They said that zero commission and quick transfer. Here is the result: my money is lost! Moreover, it has been 17 days already. This money was planned to be used for "e-commerce trading company opening" making 100 EUR daily profit. Since, the money has not been received, our opening was to be delayed. The money was supposed to be delivered on 16 Jan. So, there is 17-day delay which means that we lost 15x100=1500 EUR because of the TransferWise service.

I spent 5 years working in the US and had to transfer my savings back to my bank account in Germany. It was quite a large sum, so the exchange rate would really make a difference. I compared what my bank offered as the final sum in Euros after the transfer with what Transferwise offered and realized that Transferwise would offer me about 1000 Euros more.

I used TransferWise for the first time after reading an article on it online in BBC just 3 days ago. I had some money left (just 275 pounds) in my account in the UK that has been sitting there and I wanted to transfer it to my bank account in Malaysia. TransferWise charged about 3 pounds and gave me the actual exchange rate at the day, so it seemed as the perfect solution for this small transfer. I wired the money from my UK account to TransferWise, and my account reflected that immediately that they've received the money. My account also said that they should pay out to my Malaysian bank account in 23 hours.

If you make such an easy to do mistake as you enter your receiving bank account even just one digit wrong, your money will be gone! I was looking for a quick way to transfer a considerable amount of money (9000€ is considerable to me) from my bank account in Sweden to my bank account in Vietnam. Decided, most unfortunately, to try TransferWise.

TransferWise is not set up in a responsible manner to safeguard the sender of funds. My experience using them one time basically caused me to lose $50. Details: I sent money to a recipient in Indonesia, however, the recipient claims to never have received the transfer. TransferWise says it was sent. I don't know who to believe, but TransferWise DO NOT HAVE A MECHANISM to withdraw or take back the funds, and they also refuse to contact the recipient. So, I didn't get the items I ordered from the Indonesian seller, and I am also out the $50! I called them (888) 908-3833, and their only remedy was to offer me a free future transfer, but I am afraid that I will get ripped off again. They need to rethink their business model, so that this can't happen to people. Good thing I wasn't sending a larger amount.

I wanted to send some cash to my son and his wife in Scotland. They took my $2,500.00 on December 28, 2018 and "deactivated" my account two days later. Phone support will only tell you to email. Email responses have been that "they reviewed my file and decided to keep the account closed". They say they cannot tell me why due to federal regulations. I got this same response to my five emails I sent requesting the status of my funds. No information about my money or when I can expect it to be returned. This morning I was told by phone support to have MY bank issue a recall (at my own expense of course). Horrible customer service. I'll be filing a complaint with the federal banking regulators.

I decided to try them and transferred $10,000 to my Japanese account in Japan Post Bank. This is a very large and well established bank in Japan, and as of 2008, the world's biggest deposit holder. About a week after the funds left my American account, TransferWise stated that my transfer was "completed" and that I would see the money in my account "by the next day".

I am extremely disappointed by the Multi-currency MasterCard. I was charged in the wrong currency, and charged fees for this - and customer service treated me like an idiot rather than trying to understand what was not working with the product. The transaction was via PayPal - which I had used before, and it had worked a few times - and on the PayPal side I was charged in USD, however TransferWise then charged my EUR account in GBP (thus collecting extra fees not once but twice).

I will never use TransferWise again. I made a transfer and they deactivated my account for no reason. Now they are holding my money hostage for "weeks" while they do "due diligence checks". Then and only then will they maybe return my money. This is a joke and it looks like I'm going to have to contact my lawyer to get my funds back. Unbelievable! Stay away from TransferWise unless you want a nightmare to happen to you!

They are no different to any bank. Liars with hidden charges. I already informed my bank while making transfer that I will pay all local and international charges and my bank charged my local account for it. Then I found that TransferWise also charged international transfer fees (US$25) on US$5000 transfer. It's all marketing gimmick and I really hope that strict action should be taken against TransferWise.

I switched to using TransferWise from PayPal at the behest of my daughter in order to save an extra buck or two. I transfer money to her each month from my US account to her Canadian bank account. At first, the transfers seemed seamless and fast - a couple of days at most. However, now we are seeing transfers take anywhere from 5 to 7 days. In the end, there is no advantage to using TransferWise. Personally, I'd like to go back to PayPal, but my daughter would rather not pay the extra money to PayPal. All in all, a disappointing service that uses the BS of marketing to try to convince you they are better only for you to experience they are the same and/or worse, you just get to save a buck to experience it.

I opened an account to send 100 Euros to my USA BOFA Account and they took the money and locked my account... No email... No explanation. You have been warned... Looks like they are just stealing money and I'm not sure we have any recourse. Just glad it was only 100 bucks.

I still think their website and mobile app should be improved to make sure users know that they must use the ACH and not the wire routing number when transferring to U.S. accounts. Their phone customer service should be improved too, the representatives that respond to the U.S. helpline from Serbia or Eastern Europe are very little helpful and knowledgeable and lack the necessary communication skills to do this kind of job efficiently.

Use it for several times now. Always with the same data. Now second time BIG issue. So please be aware of their service. They suddenly asked me to provide same detailed info again. While I was doing that they canceled the payment... My account name I used for all my payments was suddenly not correct in their opinion. The other thing: Every payment to a Thai bank went wrong... They told me that's because that bank is not cooperative. So they will use another one. But also other payments went to the first bank. My problem: I promise my partners a fast payment, they get some mails from TransferWise and then... Nothing! You have to wait to get your own money back. Can take days.

This is my first experience using TW and surely will be the last. A friend of mine told me about your service and I decided to give it a try... I made a transfer via BillPay worth $650CAD on the 29th of November to a friend in Africa who is in desperate needs of the funds. I was told the recipient was to receive the money hopefully the next day but I was wrong. When I logged in to track the transfer later in the day I find out that they extended the date to on the 3rd of December. I decided to be patient.

I tried to make a payment using TransferWise. It didn't go through because the account associated with the recipient's name was not, in fact, their account. So far, so ordinary. I cancelled the payment but TransferWise's system insists it is still trying to process the transaction, hasn't returned my money and is basically hung up. I finally found a consumer complaint on their site, though it's buried deep, but they're not responding. That's not great, given that the one thing you require from a company that you're trusting with your financial details and transactions, is trust. If there's no transparency, accountability or integrity, how can you trust their service. A one-star rating because zero wasn't an option.

First time I’ll be trying out this service and I find myself in a ** hole. I tried sending some funds to a friend. And shortly after I made an in-branch payment as suggested by the mode of payment. They confirmed my payment and deactivated my account. Now I’m so pissed off as I don’t know what is happening to my money and I can’t even trace it with my account. All efforts to get a response from the appeal team proves abortive after sending several emails and calls to the CS team. I need a response to my funds and my account. It’s urgent. I beg of you in God’s name. You toying with people’s life here. That’s so unfair!

I have made 3 transactions totaling to £320,000! All on the same day! £20,000 reached its recipient, £300,000 gone missing! I have sold my house and was trying to turn the money in dollars. They stole my life savings! I was entering into a business deal with the money and if the money doesn't get there, the $3m deal will be off! I hope they are reading this!

Last week I made two transfers to TransferWise, these were to their borderless account service. This was a to a friends TransferWise Account. The transfers were going through review when it was decided to cancel the transfer and return the funds. The funds are still missing and every communication with the support team is not getting any results. Today we find my friend's account is deactivated leaving us with no way to trace the money. I would avoid this service if you can.

I am Kim, I made a transfer using TransferWise platform, my recipient was due to receive the money on tomorrow. I tried logging in to check the status only to find out my account was deactivated. Please what will happen to my money now? I need an answer please. This is a very poor service.

They deactivated my account - no explanation - I had £700 due to be transferred. The person I spoke to told me he can't tell me why my account was deactivated because he doesn't have that information but that it 'happens from time to time' - he told me he doesn't know anything about my £700 and wasn't remotely helpful only telling me I'd have to 'email them about that'. I have emailed - to multiple email addresses for them - no reply - I suspect I'm going to have to take them to court if I want my money because they seem totally unconcerned that they have my money. Don't trust these people - there's plenty other money transfer apps. Don't risk it with these people. I've since read from other people of similar experiences.

Hi. I am not able to understand this company. They asked me for documents to proof I am a genuine company, I provided all kind of proof, including screenshot of bank accounts where they have deducted from my card, but yet they deactivated my account. Why they should take money in first place to deactivate later? It's like they play games of holding money, very weird company, they miss genuine customers on stupid check strictness on profile. They could have asked me any proof, including video calling to show them I'm genuine user, but deactivated my account... So irritating, anyone had this experience?

TransferWise is an inexpensive online wire service, but it comes with a bag of administrative regulations that make sending money from point A to point B unnecessary complicated. Strongly suggested to use a different wiring service even if it's a little bit more expensive. Sometimes the cheapest is not the best option. Not recommended.

These people suck. They will, without warning, freeze your account and hold all of your money. They won't tell you why. They won't give you any warning. They will just lock you out and the only way you know you have a problem is when you can't log in. Then, they will tell you it takes up to two months to get your funds. Your property. Your liquidity. Your vital operational cash. They don't care. Do not do business with these scumbags. Do not trust them with your money. With your receivables. With anything. Transferwise is owned and operated by ex-Paypal employees. Paypal is also a horrible operation that has a long history of suspending accounts and holding funds. Just google "Paypal sucks". Transferwise sucks. Avoid them completely. Do business with a real, legitimate payment service like WorldFirst instead.

I don't know who writes all these negative reviews. Two days ago I sent TransferWise 78,000 USD, and the money arrived the next morning. Then I converted the whole amount to Canadian dollars at the rate of XE.com minus about 0.5% and this morning the money arrived back. The transfer fee for Canadian dollars was $0.95 (ninety five cents total), but I believe that it is zero for smaller amounts.

As a Norwegian working in the United States I had to find a cheaper way to pay down my student loans. I now pay between $3.5 and $5 on every transfer made back to my home country. Before that I'd get charged anywhere between $25 and $40 per transfer depending on which bank it was routed through. I estimate that I've saved anywhere between 600 - 700 USD so far. Really couldn't be happier with their service. One small improvement would be the ability to request a change of address after you've signed up. Besides that it runs super smooth.

I used Transferwise to receive CHF on my EUR account. Turns out they are far (at least 3 times) as expensive as my normal bank, which I also consider expensive. Great marketing story but I will stay away in the future.

After two years of safe transfers - TransferWise has screwed up. The sender sends the money (originally in Euros - changed to S$). TransferWise asks me for my bank account details. I give my London Bank account (not my Singapore S$ account). The money does not arrive. The website indicates "PENDING" transaction - but in fact the transaction is cancelled - but as the recipient - all I see is "PENDING". I try to check with TransferWise - they say - "Check with the sender." But the transaction looks like "PENDING". The jokers at TransferWise are just sitting on the money. This is not good!