Wise Reviews

I have been using TransferWise for about a year. Initially I was very pleased with the service. However, I then needed to make a large payment to a travel agent in South Africa so I converted a large sum to ZAR. I received an error message that TransferWise was unable to make a payment to this recipient (despite the fact that I had made a payment to the same recipient a few months earlier). I called customer service, spoke to two agents - they were unable to tell me why the recipient was blocked. I was therefore forced to reconvert the ZAR back to GBP to pay the recipient's GBP account based on their own conversion of the ZAR bill to GBP. When I wrote to customer service to complain and to ask for recovery of losses suffered, they admitted that the problem came from a technical problem and human error on their end but would not reimburse me for any direct losses suffered.

My account has been 'deactivated' with no reason, no prior notice and they still have my money. Now playing email hell to try to get some answers and my money. Can't login, so don't have access to my money!!! What the hey!!??

I've paid them 1000 Euro to transfer them to my local bank. Money appeared on their site. And they promised to transfer money in 3 days. But after all they did not and did not refund my money. Be careful. They are scammers.

I transferred money to a shop but they didn't send me the product that I bought. In such cases PayPal has a "refund functionality". But in TransferWise I am missing this kind of possibility/function now. There is no chance to get money back. I am disappointed. I am sitting in Europe and the seller is in Asia. What can I do? Nothing than to kick myself in the head.

I have sent all requested documents and info and got my account verified. After that I got two payments for legally and hardworking earned money from well-known company that have impeccable reputation. TransferWise simply deactivated my account without any warning, question or explanation and stolen 680$ that I had on my account. I literary did nothing illegal, nothing wrong or against their T&C or anything that could have resulted in account deactivation. I emailed support believing that it was due to some mistake. Support replied that they do not have information why my account is deactivated, gave me the list of general reasons for accounts deactivation (none of them applicable in my case) and that I should contact Appeals department which I did. Appeals department replied that decision is final and my account is permanently deactivated.

First off I don't even know this company and use Paypal only to send money. I woke up and see that someone has gotten my account info and used it and got charged $300 dollars. So I called them and they gonna tell me to send them my bank statement and make sure I have my account number and routing number on it. Big red flag because if you took money out you should see that. His explanation was he doesn't see it yet cause it's pending in my account. Refused to give me any more info unless I emailed him my bank info. So I looked them up and read reviews and find out people in the UK use them only.

Did two transfers and things were okay. On my third transfer they did not guarantee the rate but did not tell me about it. They set up a low rate like my bank but with the extended wait time...might as well do it with my bank. Upon contacting customer service I was told they offered the best rate they could offer because they had paid the Google rate twice already...scam!

I live in Canada and often times I purchase online from the US. To save some $ on conversion fees I figured I sign up for TransferWise. Big mistake... What should have been a breeze of a transaction turned out to be a major drag lasting 3 days. TransferWise does not state anywhere that in order to use PayPal with their services, you need a form to be sent to PayPal that PayPal may or may not take into consideration. In their instructions they just simply omit this and say they can transfer money to PayPal and back. So I paid TransferWise a fee to transfer money from my Canadian account, convert my CAD to USD so I could save some money on US purchase, and now I paid again to convert it back to CAD so I can pay again to transfer it back to my Canadian account. Beautifully worked out...

I have been using TransferWise for a little more than a year now. I was initially very satisfied - transfers were often faster than promised, and fees were low. If I had written this 6 months ago, I would have given 4-5 stars. But recently fees have increased significantly, which has reduced TransferWise's advantage over services. And now, for no apparent reason, a transfer is coming through late. Just one bad experience? But the fact that it is late is going to cost me money.

I'll get straight to the point. This company is only out to steal money. I tried TransferWise for the first time to transfer money from Australia to Estonia. I set up and paid for money. I then waited almost 2 weeks and I still do not have the money. I sent an email explaining the situation and the response was, "We never received any payment." Then when I provide proof of payment, they come back and tell me that my bank account name does not match the name I gave when setting up the transfer. Do not use this company at all costs. I am using another company with higher costs that I can trust who will do their job.

Scammers. Sadly they are closing peoples accounts down for no real reason. I have money stuck because they closed my account and I have done nothing against their rules or terms. This was completely uncalled for and seems to be they are doing this with a lot of people too.

You have 10 days in which to make a complaint to an Australian bank where funds have been sent to an incorrect account. I tried to transfer funds but delays in action resulted in my making many attempts to send the money. The funds were held up for many many days. I suspect when I contacted TransferWise that they cancelled the correct recipient account and may have changed my sending account (no reason why I would put in account details that do not exist).

Hi. I had a borderless account with TransferWise and they deactivate my account for some reasons and from last one month I'm waiting to know the reasons and still waiting for my refund. I've already contact to customer service so many times but they just say they can't help me with this and I have to email them. If customer service really can't help so why they are there, to make people fool. I've already emailed to them maybe 8-9 times. But still no response from their team. Before they deactivate my account I made a transaction to my father account in India. TransferWise is the worst one I've ever seen. Very dissatisfied from TransferWise.

I transferred $5k from AUD to THB for a deposit on an engagement ring for my GF, to give her during our long holiday in Thailand. Should have been a simple transaction with the Jeweler waiting on the deposit to secure the diamond I had chosen and to have the ring hand made. NO THANKS to TransferWise for taking almost a week to flag that a problem existed as my account, although legitimately a private account, seemed to them to be a businesses account. After days of to and fro with them, almost another week lost sees them transfer the funds back to my AUD account, leaving me embarrassed and without a ring to complete my proposal.

I had been using TransferWise for two years with no issues. I pay three bills every month all under €3000 per month. Out of the blue, they indefinitely delayed my payments sent in late April, then sent me a note saying they were doing security checks on my account, then today, in one hour to the next, without notice of any kind, they deactivated my account. I am shocked and appalled at this. Absolutely terrible.

I had a very simple transfer from a Canadian bank to a US bank. The transfer was supposed to take 1-2 business days. The transfer was over a week late. This ended up costing me interest, a late fee, my account was closed and my credit history affected. Do not use them!!!

Don't ever use TransferWise unless you really want heaps of frustration and huge financial loss to your business. Yeah go ahead if you want to lose your reputation, because that's what happened to me because of them. I have witnessed the worst experience of my life facing a serious of problems with their service. It has not only cost me financial loss but also my reputation. I have been a customer for almost a month. My documents were not verified for 3 weeks despite countless calls and several emails. The worst thing, I couldn't even withdraw my money into my own account. Neither I can send personal transactions of large amounts just because I accidentally applied my business account during signup.

I really don't understand the negative feedback here, these people have to be scammers. I have used it a lot of times, service is always fast and reliable. 8x cheaper than the banks and you can choose your exchange rate by getting the rate alerts. Thanks!

I've been using TransferWise for 1.5 years for corporate and private account management. There was no problem in the first year. However, the company and private bill was locked for 3 weeks without notice. Together with the high amounts on them. Since then, they have been sending no-say answers to the 60-day internal investigation. Since then, nothing has been asked. They don't give me a responsible person. They don't ask for anything. My company is insolvent. I cannot fulfill my payment obligations as an individual. It seems that my money is financed by something else. I hope only temporarily. If someone knows about legal aid or any help, I'll be happy to wait.

TransferWise deactivated my account without any notice after receiving money from my first customer for my first order. I have shipped the goods and money returned to the customer bank. I really discourage people from using it. Really bad service.

What should've been a simple transaction has turned into a complete headache. I initiated a transfer from my TransferWise account to my bank account. They offer interac as their simplest and quickest option. All users have to do is enter the amount they want to send and to what email address. Sure enough about 30 minutes after sending the transfer I received an email containing the pin needed to accept the actual transfer, which was to follow in a second email "shortly". Well the actual email containing the transfer hasn't arrived and it's been over 24 hours. Numerous calls to support has lead to just as many excuses. From reading other posts, I'm not optimistic I'll see my money for a long time, if ever. How fraudulent companies like this are allowed to continue to operate blows my mind. Stay far away from these crooks.

Very bad customer service. This service has fouled too many of my transfers. Seriously, stay away from TransferWise if you care about quality. This company's customer service is horrible??!! Sincerely, Eric.

Transferring money with this company is hit and miss. Doesn't matter if you pay extra money using a debit or credit card, there are always a lot of slowdowns and "checks". Uploading a photo of your passport wasn't enough. The next transfer they wanted a selfie of your face taken with your passport next to your face. Apparently sending money to yourself is very unusual. Customer service is very rude and impatient.

Scam, if it actually works and they only take longer than promised and only change the conversion rate that you were told they would lock in. Fraud, if, like me, they tell you the money is received and in process. Then a few days later, there are some random checks happening. Then a few days later, after still no communication from them, you decide to check the status and find that your account has been deactivated. When or why, and what they plan to do with your money - all questions you are apparently not interested in finding out about.

I have been used TransferWise. Normally I transfer 100k EURO per month but suddenly they deactivate my accounts with money inside for no reasons. After I keep sending mail to them they asked for extra documents. I have sent all the invoice and all the requirements. I was waiting for them for more than 2 month and during this period they ignored my emails. Today they sent email and inform me they will refund my money within 60 working days. To whom wants use TransferWise never trust them. They are a financial company that if you get any problem with them nobody will response you. You cannot talk with headquarter, you cannot complain. Try alternatives or keep your money safe and go directly to bank.

No point in repeating what been said here by others. They have people you don't get to talk with doing the comply in back office and they don't know what of anything and stop account and keep money and reason? They don't say even if money from bank. YouTube video on this transfer scam don't say all. Beware!

Hey guys. Today I wanna show you the reality of this firm. I made a transfer. They didn't transfer the money and deactivated my account. They guys are fraud. Don't transfer money. They will just show that it's under process and then they will deactivate the account.

Suddenly I couldn't make transfers to my business supplier: "Unfortunately we’re unable to give further information regarding the reason. We will not be able to process any payments to that recipient." This is not how B2B services work. Bye bye TransferWise.

I cannot recommend TransferWise. Transferwise approved my request to send money, took the money from my bank account, and 2 days later when I tried to log in and tract the transaction process, I could not log in to my account and after contacting customer support, was told that my account had been deactivated. Customer support stated that Transferwise was going to hold my money for 60 days for possible illegal activity. I had to spend my time sending many emails to customer support. Finally, I was told in order to expedite the return of the money to my bank account I had to provide a verified bank statement to prove that money had been withdrawn from my bank account. Transferwise held my money for over 30 days before returning the funds back to my bank account.

Don't send Money to TransferWise, You'll lose the money and your account closed without further information. Consumer cannot receive the money. This is fraud and scam company. Please be aware and report to regulator for investigation.

If you look up TransferWise and decide to use them, all I can say is please don't. This is the worst company I have ever had to deal with. They have my money and refuse to give it to me, with this verification process they have made it almost impossible to use their so called services. Do yourself a favor - spend the money and transfer your cash with anyone else. Stay well clear of this company. They are a disgrace.

Don't open a business account with them: ** is my business account. Is the third year that I work with them. Since January all proceed very well. Suddenly I stumble in their "verification team", is not a team, they are 4 or 5 or 6 I don't know how many, that works alone without communications. One ask me one document, then I have to waiting 1 week, then another person ask me some questions, I replied. After that another person ask me another thing after 5/6 working days. Is passed more than 30 days now, I'm still waiting for your "verification". I'll write the name also of each "verification team" person in contact with me: Karen, Adam **, AJ **, Volkan **, Silver ** (from support). Overall they have put the fees more higher than some competitor online that doing the same thing of them. Is cheapest compared to a regular bank account but not compared to other online companies. I can't give the name but you have to googling.

This is a startup company with customer service located in Budapest during the day and in the US during later afternoon and evening time. They have no managers and/or supervisors around. I asked about it. They said they are a startup company and have no traditional organization infrastructure. Thus, you have low level employees who are not fluent in English exchanging money all over the world. Their service is slow, their employees are extremely incompetent and not fluent in English. They will provide receipts with the exchange rate quotes and when they actually exchange the funds they change the rate for a higher rate. That's stealing!! I will never use this service ever again!

I used TransferWise first time today, easy sign-up, charge my debit card in RON and transfer to my euro account just in few steps. I received my money in less than 2 hours. No fee, all free, I used a promo code.

I provided them with the information, uploaded my driver's license and passport. They emailed me when I did that. They emailed me they were going to verify my bank. Then nothing. When I tried to log in, the site said the transfer was cancelled. I call customer service and the only way you can find out why or what to do is email. They have NO customer service person to talk to you about a canceled account. Number 1, why can they email. They got the documents and now what about the cancellation? Number 2, why is there no person to talk to answer my questions, only an email. In the meantime my husband is overseas in a hospital and this company does not even afford me the courtesy of an email. If you really need a money transfer service do not use this one. They cancel your account without asking for any kind of support documentation. They just waste your precious time.

I opened up an account. They said they would transfer money to my bank account for verification purposes. 2 days later I check my bank account. See in the amount went back into my TransferWise account and seeing that I have been deactivated. LOL. I don't know seems like a scam to me.

Attempted to sizable transfer of money ($10,000) on TransferWise. I followed their instructions to the letter when creating and processing the transaction. They gave me an estimate of 2 days to receive the funds. After 3 days passed with no updates, I made inquiries. They indicated they could not locate my money and asked me to provide confirmation from the source bank, which I provided immediately. After 8 days and numerous requests for updates, they stated they eventually found my money "in their system" and because my source bank did not provide enough information, they decided to return the money to said source bank.

I’ve been using XE Money Transfer for years without a single problem but I thought I’d try TransferWise because their exchange rates are definitely better. What a mistake that was and what a horrible experience I have to go through now, all because I wanted to save a few dollars. I opened an account with TransferWise at the end of January and requested a transfer. On Feb 1, 2019 I received confirmation from TW that they received the money and it would be in the recipient’s account on Feb 4, 2019. The following week I had assumed that the transfer was completed and the money was in the recipient’s bank account. When I hadn’t heard from the recipient, I tried to track the transfer through my TW account only to discover it was deactivated. I couldn’t understand why since I hadn’t received any notification from TW regarding this deactivation.

I have been using TransferWise for just over 8 months now. Has been going well with usually at 2-3 days timeframe to complete a transaction. That has all changed in Feb 2019, I have attempted to do a repeat transfer but now it is taking 6 days to complete. I have tried to contact customer service but I suspect there is none, as I have had no communications explaining why this has started to go wrong. As a result now I am having doubts about TW financial viability and will be switching back to a mainstream bank for safety.

TransferWise.com sells fast money transfers that become very slow money transfer for a higher fee, I used this site three times and every time the money transfer sold as a "fast transfer" supposedly transferring money in one day ends up taking 5 days, where a much cheaper transfer fee would apply. It mainly sells a product it does not support.

I attempted to make a transfer via TransferWise as a new customer. First of all, the process was unnecessarily slow because they kept asking me to upload documents I had not been told I would need (pictures of bank statements mailed to my home address, etc.), which delayed matters. Finally got past that, my documents were reported by them as "verified" and my account created.

I gave these guys a shot after being drawn in by their lower transfer fees comparison and it was the worst waste of time I've had in a while. I tried to open a business account with them, provided all required documentation and went on to make my first transfer. TransferWise has an option for receiving funds through a correspondent bank across several regions which lowers the transfer cost to the expense of execution time, which made sense based on typical bank clearance, settlement times. So I used this option.

After reading many reports where people describe their negative experience with TransferWise - here my POSITIVE experience(s): I've been using TW for almost a year now and have done like 10 successful transactions with them (CHF to EURO, CHF to AUD). Values transferred up to 13'000 Euro. The last experience (CHF to EURO): Transfer from my Bank to TW, after two hours I got confirmation from TW. The same day, afternoon, TW confirms money received destination bank account. Within less than 24 hours I got the POSITIVE confirmation of the receiving party. All this at a really low cost. I will use TransferWise again for sure. I can only recommend it.

I decided to go with this company because everything seemed so simple and transparent. I feel like such a fool. I transferred money (a substantial amount!!) and the next day I tried to log in I couldn't. My account was deactivated but the funds were already withdrawn! No way to track the progress or anything, just poof gone. I contacted the CS by phone and was told that they couldn't do anything for me or see anything of my account. (Honestly I don't see the point of having a CS if they can't do ANYTHING of a serious matter!!) I was told to email a specific department instead. Sure enough they say they have the right to deactivate any account at any time for any reason AND they legally don't have to tell you the reason why. They said that I will be refunded my money in 2-5 working days.

The process with TransferWise is great if everything goes seamlessly. If there is a problem of any kind, the customer is screwed. Using TW not only didn’t save any money, it cost me USD 2236+. My bank, with all of its shortcomings, refunded the payment I made via TW because it approved my fraud claim against the end recipient. TransferWise as an intermediary wipes its hands of all responsibility, including insurance cover and straightforward payment flows. It is far less expensive to pay $45 + higher exchange rates to my bank than risk having a problem with an international transaction. I’ve been working internationally for 40-years and sending payments without issue. This experience with TW has been a hard lesson learned. Payments take time via the banking system. But there is accountability, not the digital wild west.

Having trouble buying concert tickets in Poland. Sent the measly sum of £10 via TW. Next day was asked to send copy of my bank's print-out to confirm the £10 was really from me. Well I put MY NAME on the transfer and they contacted ME so surely 2+2 already exists. I am leery of releasing private details so challenged the reason - or thought I did. No response so logged in - surprise - my email and password are not recognized. Maybe I mistyped when signing up so pressed "Forgotten password" button. Over two days I have done that 5-6 times. No contact from TW to my inbox (and I know that address was not mistyped). In the meantime my tickets are being held for only two more days so I'm going to lose 'em or send money by other means. Not a good trial transaction. Glad it wasn't £1K.

After waiting 4 days for our payment I did a search online and found this review site. I must admit I kinda panicked at first, thinking our funds was lost. I contacted customer service on the phone, after speaking with them I received my funds. The reason for the delay was an audit of my transfer to see that everything was on the up and up. Stay calm and let TransferWise handle it. :)

TransferWise sucks. They will freeze your account and hold all of your money. They won't tell you why. They won't give you any warning. They will just lock you out, and then, they will tell you it takes up to two months to get your funds. Your property. Your liquidity. Your vital operational cash. They don't care. Do not do business with these scumbags. Do not trust them with your money. With your receivables. With anything. Avoid them completely. Do business with a real, legitimate payment service like WorldFirst instead.

I have had a borderless account for a while but never used it. Last week I used it to receive some funds in USD into the account. This is what happened: Wire sent to me Thursday (day 1). Shows as pending. Shows as available Sunday (day 4). Sunday shows as available later. Then can't get into app, says "Can't log in. We are working on the issue. Please try later." Tried using a web login not the app, says account deactivated. Called customer services on Monday (day 5). "Nothing we can do. Send an email to appeals." This is a very bad way for this company to behave on my first transaction. No one to talk to and no email alerting me to an issue, just a lying message saying they are "working on it" blatant mistruth. They are not to be trusted if this is the way they behave. AVOID THIS COMPANY, ZERO SUPPORT WHEN THEY MAKE A MISTAKE.

After reading all the negative reviews I still have TransferWise a try. First set up my home Acc in the US and verified my account link. Next I set up an EU account and sent funds from my Spain Acc to TW, no problem. Then sent USD to TW, all good. Set up and moved funds from TW US and EU Acc to an INR Acc, simple. Wired funds to a business in India from TW INR, arrived in seconds! Finally wired funds from TW USD to India bank in INR, again arrived in seconds. The user interface is very simple but you must know what fields are required. Moving funds around is so quick and simple that’s a little scary. I would suggest starting with small amounts and verifying that transfers are going through before moving larger amounts of money.

I am Kadriye **, "sender" of the transfer #** on Transferwise. I am suffered by Transferwise. I got swindled by Transferwise. They have not replied to my emails, and I cannot reach them anymore. According to their last email, my 1000 EUR is lost now. I trusted their advertisements and sent 1000EUR on 14 Jan 2019 to their bank account as seen below. Their confirmation is seen below and said that transfer #** paid out 22 Jan 2019. When we contacted Bank Nordea, they confirmed that there is not any transfer from Transferwise as it seems below. So, my money did not reach to Sweden, and it has not been refunded to my account.

I saw TrasnferWise advertisement and believed them. They said that zero commission and quick transfer. Here is the result: my money is lost! Moreover, it has been 17 days already. This money was planned to be used for "e-commerce trading company opening" making 100 EUR daily profit. Since, the money has not been received, our opening was to be delayed. The money was supposed to be delivered on 16 Jan. So, there is 17-day delay which means that we lost 15x100=1500 EUR because of the TransferWise service.

I spent 5 years working in the US and had to transfer my savings back to my bank account in Germany. It was quite a large sum, so the exchange rate would really make a difference. I compared what my bank offered as the final sum in Euros after the transfer with what Transferwise offered and realized that Transferwise would offer me about 1000 Euros more.

I used TransferWise for the first time after reading an article on it online in BBC just 3 days ago. I had some money left (just 275 pounds) in my account in the UK that has been sitting there and I wanted to transfer it to my bank account in Malaysia. TransferWise charged about 3 pounds and gave me the actual exchange rate at the day, so it seemed as the perfect solution for this small transfer. I wired the money from my UK account to TransferWise, and my account reflected that immediately that they've received the money. My account also said that they should pay out to my Malaysian bank account in 23 hours.

If you make such an easy to do mistake as you enter your receiving bank account even just one digit wrong, your money will be gone! I was looking for a quick way to transfer a considerable amount of money (9000€ is considerable to me) from my bank account in Sweden to my bank account in Vietnam. Decided, most unfortunately, to try TransferWise.

TransferWise is not set up in a responsible manner to safeguard the sender of funds. My experience using them one time basically caused me to lose $50. Details: I sent money to a recipient in Indonesia, however, the recipient claims to never have received the transfer. TransferWise says it was sent. I don't know who to believe, but TransferWise DO NOT HAVE A MECHANISM to withdraw or take back the funds, and they also refuse to contact the recipient. So, I didn't get the items I ordered from the Indonesian seller, and I am also out the $50! I called them (888) 908-3833, and their only remedy was to offer me a free future transfer, but I am afraid that I will get ripped off again. They need to rethink their business model, so that this can't happen to people. Good thing I wasn't sending a larger amount.

I wanted to send some cash to my son and his wife in Scotland. They took my $2,500.00 on December 28, 2018 and "deactivated" my account two days later. Phone support will only tell you to email. Email responses have been that "they reviewed my file and decided to keep the account closed". They say they cannot tell me why due to federal regulations. I got this same response to my five emails I sent requesting the status of my funds. No information about my money or when I can expect it to be returned. This morning I was told by phone support to have MY bank issue a recall (at my own expense of course). Horrible customer service. I'll be filing a complaint with the federal banking regulators.

I decided to try them and transferred $10,000 to my Japanese account in Japan Post Bank. This is a very large and well established bank in Japan, and as of 2008, the world's biggest deposit holder. About a week after the funds left my American account, TransferWise stated that my transfer was "completed" and that I would see the money in my account "by the next day".

I am extremely disappointed by the Multi-currency MasterCard. I was charged in the wrong currency, and charged fees for this - and customer service treated me like an idiot rather than trying to understand what was not working with the product. The transaction was via PayPal - which I had used before, and it had worked a few times - and on the PayPal side I was charged in USD, however TransferWise then charged my EUR account in GBP (thus collecting extra fees not once but twice).

I will never use TransferWise again. I made a transfer and they deactivated my account for no reason. Now they are holding my money hostage for "weeks" while they do "due diligence checks". Then and only then will they maybe return my money. This is a joke and it looks like I'm going to have to contact my lawyer to get my funds back. Unbelievable! Stay away from TransferWise unless you want a nightmare to happen to you!

They are no different to any bank. Liars with hidden charges. I already informed my bank while making transfer that I will pay all local and international charges and my bank charged my local account for it. Then I found that TransferWise also charged international transfer fees (US$25) on US$5000 transfer. It's all marketing gimmick and I really hope that strict action should be taken against TransferWise.

I switched to using TransferWise from PayPal at the behest of my daughter in order to save an extra buck or two. I transfer money to her each month from my US account to her Canadian bank account. At first, the transfers seemed seamless and fast - a couple of days at most. However, now we are seeing transfers take anywhere from 5 to 7 days. In the end, there is no advantage to using TransferWise. Personally, I'd like to go back to PayPal, but my daughter would rather not pay the extra money to PayPal. All in all, a disappointing service that uses the BS of marketing to try to convince you they are better only for you to experience they are the same and/or worse, you just get to save a buck to experience it.

I opened an account to send 100 Euros to my USA BOFA Account and they took the money and locked my account... No email... No explanation. You have been warned... Looks like they are just stealing money and I'm not sure we have any recourse. Just glad it was only 100 bucks.

I still think their website and mobile app should be improved to make sure users know that they must use the ACH and not the wire routing number when transferring to U.S. accounts. Their phone customer service should be improved too, the representatives that respond to the U.S. helpline from Serbia or Eastern Europe are very little helpful and knowledgeable and lack the necessary communication skills to do this kind of job efficiently.

Use it for several times now. Always with the same data. Now second time BIG issue. So please be aware of their service. They suddenly asked me to provide same detailed info again. While I was doing that they canceled the payment... My account name I used for all my payments was suddenly not correct in their opinion. The other thing: Every payment to a Thai bank went wrong... They told me that's because that bank is not cooperative. So they will use another one. But also other payments went to the first bank. My problem: I promise my partners a fast payment, they get some mails from TransferWise and then... Nothing! You have to wait to get your own money back. Can take days.

This is my first experience using TW and surely will be the last. A friend of mine told me about your service and I decided to give it a try... I made a transfer via BillPay worth $650CAD on the 29th of November to a friend in Africa who is in desperate needs of the funds. I was told the recipient was to receive the money hopefully the next day but I was wrong. When I logged in to track the transfer later in the day I find out that they extended the date to on the 3rd of December. I decided to be patient.

I tried to make a payment using TransferWise. It didn't go through because the account associated with the recipient's name was not, in fact, their account. So far, so ordinary. I cancelled the payment but TransferWise's system insists it is still trying to process the transaction, hasn't returned my money and is basically hung up. I finally found a consumer complaint on their site, though it's buried deep, but they're not responding. That's not great, given that the one thing you require from a company that you're trusting with your financial details and transactions, is trust. If there's no transparency, accountability or integrity, how can you trust their service. A one-star rating because zero wasn't an option.

First time I’ll be trying out this service and I find myself in a ** hole. I tried sending some funds to a friend. And shortly after I made an in-branch payment as suggested by the mode of payment. They confirmed my payment and deactivated my account. Now I’m so pissed off as I don’t know what is happening to my money and I can’t even trace it with my account. All efforts to get a response from the appeal team proves abortive after sending several emails and calls to the CS team. I need a response to my funds and my account. It’s urgent. I beg of you in God’s name. You toying with people’s life here. That’s so unfair!

I have made 3 transactions totaling to £320,000! All on the same day! £20,000 reached its recipient, £300,000 gone missing! I have sold my house and was trying to turn the money in dollars. They stole my life savings! I was entering into a business deal with the money and if the money doesn't get there, the $3m deal will be off! I hope they are reading this!

Last week I made two transfers to TransferWise, these were to their borderless account service. This was a to a friends TransferWise Account. The transfers were going through review when it was decided to cancel the transfer and return the funds. The funds are still missing and every communication with the support team is not getting any results. Today we find my friend's account is deactivated leaving us with no way to trace the money. I would avoid this service if you can.

I am Kim, I made a transfer using TransferWise platform, my recipient was due to receive the money on tomorrow. I tried logging in to check the status only to find out my account was deactivated. Please what will happen to my money now? I need an answer please. This is a very poor service.

They deactivated my account - no explanation - I had £700 due to be transferred. The person I spoke to told me he can't tell me why my account was deactivated because he doesn't have that information but that it 'happens from time to time' - he told me he doesn't know anything about my £700 and wasn't remotely helpful only telling me I'd have to 'email them about that'. I have emailed - to multiple email addresses for them - no reply - I suspect I'm going to have to take them to court if I want my money because they seem totally unconcerned that they have my money. Don't trust these people - there's plenty other money transfer apps. Don't risk it with these people. I've since read from other people of similar experiences.

Hi. I am not able to understand this company. They asked me for documents to proof I am a genuine company, I provided all kind of proof, including screenshot of bank accounts where they have deducted from my card, but yet they deactivated my account. Why they should take money in first place to deactivate later? It's like they play games of holding money, very weird company, they miss genuine customers on stupid check strictness on profile. They could have asked me any proof, including video calling to show them I'm genuine user, but deactivated my account... So irritating, anyone had this experience?

TransferWise is an inexpensive online wire service, but it comes with a bag of administrative regulations that make sending money from point A to point B unnecessary complicated. Strongly suggested to use a different wiring service even if it's a little bit more expensive. Sometimes the cheapest is not the best option. Not recommended.

These people suck. They will, without warning, freeze your account and hold all of your money. They won't tell you why. They won't give you any warning. They will just lock you out and the only way you know you have a problem is when you can't log in. Then, they will tell you it takes up to two months to get your funds. Your property. Your liquidity. Your vital operational cash. They don't care. Do not do business with these scumbags. Do not trust them with your money. With your receivables. With anything. Transferwise is owned and operated by ex-Paypal employees. Paypal is also a horrible operation that has a long history of suspending accounts and holding funds. Just google "Paypal sucks". Transferwise sucks. Avoid them completely. Do business with a real, legitimate payment service like WorldFirst instead.

I don't know who writes all these negative reviews. Two days ago I sent TransferWise 78,000 USD, and the money arrived the next morning. Then I converted the whole amount to Canadian dollars at the rate of XE.com minus about 0.5% and this morning the money arrived back. The transfer fee for Canadian dollars was $0.95 (ninety five cents total), but I believe that it is zero for smaller amounts.

As a Norwegian working in the United States I had to find a cheaper way to pay down my student loans. I now pay between $3.5 and $5 on every transfer made back to my home country. Before that I'd get charged anywhere between $25 and $40 per transfer depending on which bank it was routed through. I estimate that I've saved anywhere between 600 - 700 USD so far. Really couldn't be happier with their service. One small improvement would be the ability to request a change of address after you've signed up. Besides that it runs super smooth.

I used Transferwise to receive CHF on my EUR account. Turns out they are far (at least 3 times) as expensive as my normal bank, which I also consider expensive. Great marketing story but I will stay away in the future.

After two years of safe transfers - TransferWise has screwed up. The sender sends the money (originally in Euros - changed to S$). TransferWise asks me for my bank account details. I give my London Bank account (not my Singapore S$ account). The money does not arrive. The website indicates "PENDING" transaction - but in fact the transaction is cancelled - but as the recipient - all I see is "PENDING". I try to check with TransferWise - they say - "Check with the sender." But the transaction looks like "PENDING". The jokers at TransferWise are just sitting on the money. This is not good!

This is supposed to be cheaper than bank rates for transfers. My US bank would have charged me $50 to make a wire transfer to another country. Transferwise fees were $262 to make the same transfer. I cancelled when it showed the fees, but this is a terrible rate. I don't think this very high fee would have made up for any claimed better exchange rate. Charging $262 for a wire transfer is ridiculous.

I started using TransferWise 3 years ago and it's always been great service. But in the last 2 months I have had the same issue over and over. When I try to send money or someone tried to send me money I get the message "We cannot currently accept payments to this recipient". When I get in touch with them they tell me that it's the sender having the bank problems and they cannot do anything and they cannot disclose the issues. Fair enough.

I started using TW upon recommendation of a friend, and went full on using it. Opened a USD, a EUR account, and ordered a debit card. Getting money into the accounts and converting was obviously no issue and yes cheaper than any bank. Then the problems started. 80 euro transfer from my EUR TW account to a Eur account. One week later wasn't there. No notifications whatsoever from TW. I go in the app and hit cancel transfer. "Your transfer will be canceled and money returned to your account."

The transfer of money from my bank in Australia to my bank in Kenya all looked good with good communication. However, I realised there was a problem after checking my balance and no funds. After going to my bank in Kenya I learned that the account number was incorrect. The number had an extra digit, so no possibility of someone else receiving the funds. After contacting TransferWise a week after the initial process, the answer was that they could not reverse the deposit but should the funds return they will "reach out to co-ordinate bank details again."

What started out as a great product is now failing. I tried to log in with my computer and was told I needed to go to my phone to verify my computer. I went to my phone to log in and was told I needed to go to my computer to verify my phone. This APP used to be great but now it is horrible. Codes never come, and now I can't send money because it tells me I tried too many times to request a code. What the heck is going on???

Warning: DO NOT USE TRANSFERWISE. They will take the money out of your account and keep it no matter what. In my situation they said that in order to process my transfer they needed from another ID because it did not match my date of birth they have in the system. So I believed they would not make the transfer since they could not verify me. GUESS WHAT? They took the money out of my account and now I am paying fees to the bank and they will do absolutely nothing!

We have used TransferWise quite a few times before for substantial amounts without problems and been pleased with the service. However, a week ago we transferred 10,000 GBP to our TransferWise Thai Baht account and although the funds left our bank account within 2 minutes, we are still waiting to receive the funds into our TransferWise account. We have contacted them so many times and now we do not even get a reply except 3 days ago we were sent an email to ask if we were related to a GB House of Commons Peer! How bizarre! Only writing this openly to try and get a response from TransferWise. Not good service!!

I've used TW twice now and I've just loved it. First time I tried TW, I was apprehensive. When I created the first transfer to Thailand, I didn't get any confirmation so I was concerned. I called TW and spoke with a person who assured me that the transfer was initiated. On the exact date (a couple of days later) I got email confirmation that the money was deposited in the recipient account. Great! I tried again a few days ago and immediately after initiating the transaction I got an email confirmation that the money went into TW's account. Next, I got an email saying the money was sent. Today (2 days later) I got confirmation from my relative that the money showed up in their account. Just fabulous. I've been using Paypal for a few years but just realized Paypal's exchange rate is not at all good -- particularly compared with TW. And the fee is higher with Paypal. I won't go back to Paypal again; it's TW for me now every time.

As an international student I have used TransferWise to send money from Brazil to US where I'm studying. I created my last transfer on 13 Sep because I'm in living in North Carolina and need to money fast due to risk caused by the arrival of the Florence hurricane. I was requested this time to attach additional documentation for verification. I did it as requested (otherwise system does not complete the transaction) and also made deposit on same day. The information received was that they would review my documents by 14 Sep and I should receive money on that date.

I opened account with TransferWise under due process. I also made the attached transfer on Sep 14, 2018. Initially, I thought the beneficiary would receive this payment within few hours as earlier stated by TransferWise. On tracking my transfer, it showed the fund would get to the beneficiary on Sunday being Sep 16, 2018. Today, beneficiary complained that he has not received this fund. I tried to track this payment few minutes ago, I am surprised to find out that my TransferWise account has been deactivated. My money already left my account since Sep 14, 2018, and an e-mail they sent on Sep 14, 2018 already with my money. Kindly help contact TransferWise to release this payment to the beneficiary immediately.

I wish now that I had read all of these recent reviews before trusting in TransferWise to send urgently needed money to myself via my partner. Similar to many others complaining here, I used TransferWise previously and the experience was great, I had the money within just a few hours for minimal fees and good rates. However my experience this time is that it is now 2 weeks since my partner sent the transfer, and not only have I not received it, but I now believe there's a possibility the money may be lost completely.

This is my first experience using TW and surely will be the last. The money left my international account on the 7th of September and I still haven't received my money in the account I sent it to, and even worse, nobody called/emailed to let me know what was happening. I got hold of someone from CS on the 11th, a lovely person, who advised that I would receive the money today. Well, today is gone and haven't got it yet. TW Folks, if you do read it, look into my issue ASAP as I'm going on holidays on Friday and if the money is not in my account it will really ruin my holidays and I will let everybody know how terrible your service is. That is a promise!

I sent a substantial sum of HK dollars through TransferWise to be paid in CHF to a recipient in Switzerland. My Hong Kong bank can demonstrate that the transfer went through and that TransferWise received my funds into their local Hong Kong account. But TransferWise claims they didn't receive it in their "system". Their "customer service" consists of blaming the customer. Although the phone representative acknowledged, based on bank statements that I supplied, that I made no error, the accounting department insists that whatever glitch occurred must necessarily be my fault, not theirs.

Do not sign up with TransferWise... I used to be happy with the service until lately the experience has been worse... I should have been getting my salary on the 24th August in TransferWise borderless account. However I did not receive any credit on Friday. I called customer service who did not know how a BACS transfer works. Upon several calls I got hold of a guy who actually knew it, however I was told to get documents like company bank statement showing money debited which is insane. I send all confirmation from my employer that all was fine from their end. However TW responded me with saying they never received the money. Suddenly on Monday I get the credit. I get a call from Customer service saying there was a Human error on TransferWise which caused the delay.

TransferWise, through sheer incompetence, has turned what should have been a most simple of transactions -- sending $30 to India -- into a nightmare. The only thing they successfully did was debit the money from my account. After that, they told me the transfer was being reviewed. This begs the question of why they wouldn't review it before debiting money like Western Union does... 3 days later, I try to log into my account only to be told my account has been deactivated. No one at customer service could or would help.

When trying to send funds to clients in USA the transactions were refused on both occasions. Customer service will simply read you a canned response saying they don't know why the recipients are not allowed to be added and it very rarely happens. I'm on 100% declined so obviously not that rare. The latest recipient they will not allow me to pay is my Lawyer in California. I don't see anything in the contract that says they can block payments to certain banks or companies when they want to. No point in having the account and holding US$ if I can't pay my US clients. I'll now have to use HSBC and get hit for charges which I'll then claim back from Transfer(UN)Wise.

My first clue something was wrong should have been when they required my bank login for an ACH transfer... that has never been necessary for ACH, just a routing and account number. You don't even need an online account to do ACH! But I didn't listen to the little voice, and now my money is in limbo somewhere, with no communication and their website stuck on a single screen with an endless spinning logo. I hope I can get my money back and transfer it through a more reliable method and I hope this review helps someone else avoid experiencing the same difficulties! Now it's time to go change the account credentials I foolishly gave them and find out from my bank how to protect against any future withdrawals.

I have dealt with them over a dozen times and everything was not always fast but at least was always without complication. However, my last transaction was a disaster! 3 DAYS after they received my money, a first request "Please provide your bank statements". I did right away. 3 MORE DAYS after sending them my bank statements "please provide your payslips" then another 3 DAYS after that, "Please provide bank statements of the investment account the money was transferred from"... I did, and finally 2 days after, "sorry we can't accept the transfer to that recipient"!

I mistakenly bank in cash HKD5823 to their designated DBS account in Hong Kong without noticed that they do not accept cash. Within hours after the deposit there were no one response to my mails (1 online 2 via gmail), chat request and they don’t take call to Singapore. DBS bank kept calling them. No response. I emailed the bank in slip to their support personnel. Up till last night Aug 8, they still saying they are waiting to see if 'money reached'. This is ridiculous. Cash bank their account with solid proof. They didn’t reach out DBS to approve refunding money to bank in person. There is NO PROTECTION of customers' money. They seems having people in London to answer call but their reply is not helping and taking a delay approach. DON'T TRUST THEM. PARTICULARLY ANYONE FROM HONG KONG.

After 6 days and no payment - I recently used TransferWise to send money from US to Brazil. I send the money by wire transfer on Aug 1. Received an email that the funds were received and that they would pay in 15 hours. Since then there is no money and in their app it is mentioned that the transfer were complete!!!

Established an account with monetary transfer firm called "TRANSFERWISE". Set up an account and provided information they required. Received an email verifying receipt of my documents and thus I decided to transfer USD to my Thai bank. Decide to only transfer $1000 because I had never used the TRANSFERWISE account previously. I initiated the transfer from my Mastercard to the TRANSFERWISE site and confirmed the transfer to TRANSFERWISE did indeed occur.

This company should NOT be trusted. I am so upset that I did not use a legitimate bank instead. I am missing $4,000 that I used this company to transfer that never arrived to its destination. The only thing TransferWise keeps saying is that they sent the money and cannot help any further. Sorry but when I use this "service" isn't it their job to make sure the money arrives!?? I am opening a lawsuit against them and hope other people learn to just pay your bank the $40 wire fee because you may lose a lot more.

What has happened to TransferWise. We have transfers that have disappeared now for more than 7 days. Account has not been deactivated. When you call or write customer service they tell you only there is a technical problem and they have no update. On the phone they are Very Rude, it seems they do not care. They will not advance you to a supervisor or the legal department, it is just a Wall of nothing. 7 days and still no transfer and no accountability from TransferWise!

They took my money then disabled my account. It is deactivated. When I went to sign back in to send information they wanted I discovered my account had been deactivated. I now have to send them a letter asking why they deactivated my account? As of yet I have received no answer and I will be very surprised if I even get one Back. Thank God I only sent 100 dollars but I want that money back. The information they had asked for was me with my passport picture beside my face. I took it and when I went to send as I said I could not get into the account. It is deactivated.

My daughter is currently abroad on a study trip and suggested that I use TransferWise to transfer some money to her. She sent me a link via email to join Transferwise and get my first commission free transfer. I went ahead and sent the money from a prepaid card into her UK account and everything seemed fine at first, I get an email saying that Transferwise received the money and that it was going to be paid into the recipient's account in a matter of seconds, yes SECONDS they said! - Two days later and although they took the money from my debit card (straight away), the funds still haven't reached my daughter's account and on top of that they deactivated my account!

Something has changed with this company recently. They used to be super reliable, fast and easy for transferring money. I used it regularly and was always really happy with the service. Now the exact same transaction that used to take seconds, and was easily tracked, now still says it will take seconds or minutes, but actually takes days, and no one in customer service can give you any information on where your money is in the process. The messages you receive on either email or via the call center are vague or misleading. This company used to be an excellent disruptor in the money exchange industry- now seems to be the same as the rest.

The transfer was marked completed on 6th June 2018. On 8th June, TransferWise request for additional document as they informed me the receiver government bank want these details. Additional details submitted to TransferWise on 11 June 2018. After that day I sent 3 emails and 3 calls to customer care. Customer care said we don't have any update, we can contact payment team and give you the update but till date no update.

Hello. Please does anyone know how long it take for a TransferWise transaction from AUD to ZAR takes for an AUD payout using a debit card. My relative sent me payment using the TransferWise, and it was advised in my message that my friend sent me fund and will arrive in my account shortly. Estimated date of arrival is 11th June 2018. Transfer was initiated on the 9th but it hasn't arrived yet. The status of the transfer is labelled completed, but money hasn't arrived in my account. TransferWise team please kindly advise what is the hold up. Thank you.

I have used this service before most of the time without issue. Lately they do not provide the same efficacy. One transfer can go quickly and another may take days. When you call you cannot get anyone who can give you an answer as to why. What you get is no logical reason and a bad attitude. DO NOT USE THIS SERVICE IF YOU NEED THE FUNDS TO ARRIVE QUICKLY.

I had good experience with TransferWise in the past, but as of lately they have introduced additional questions like the origin of funds WHILE the transaction is in process. This caused their system crash more than one time and resulted in duplicate transactions. Also, their emails come a day or so AFTER you make a transaction so, unless you see the website say "your transaction has initiated" (and in my case the site crashed and nothing appeared) there is no way to know that the money is sent.

These people are full of ego. Your transfer information will go to wrong email addresses, compromising your privacy. When complaining about it, they will use their powers to stop/block your account just to feed their own ego. The customer service operators will provide you with wrong, misleading and deceptive information in terms of your account details, such as address verifications, ID verifications etc etc. The managers will disconnect the call on your face.

I am NOT a client of TransferWise. However to cut a long story short - We as a business received proof of payment from TransferWise that funds were meant to arrive on the 26th April. I found out the sender missed a digit in the account number!! Now TransferWise is saying "If an incorrect account number was used then the money is going to bounce back to TransferWise. When this happens or if it already has, then the sender can update the details and we'll be able to process the transfer." The sender refuses to reply to our emails requesting the above!

I'm trying to transfer money to hold a bed and breakfast in the Netherlands. This process has been a complete nightmare, taken an incredible amount of time, and I wouldn't recommend their service to anyone! First, they didn't get the money there on time. I started the transfer on the 7th, they guaranteed delivery on the 9th, and on the 10th they were still asking security questions. Second, the security questions they asked were frightening! They wanted me to verify my dad's occupation. Then they wanted to know all my sources of wealth including inheritance and investments.

I had struggled so much with Azimo, Western Union and OFX, been disappointed so much then nearly lost my hope for money transfer technology until I read about TransferWise and decided to give a last try. The Apps is very easy to use, reasonable cost and speedy. I recommend TransferWise!

They canceled my transfer without explaining why. Not a good customer service, I had to wait for 3 days to get a reply from that company. Later I got a respond: "Thank you for reaching out regarding your account deactivation. We are more than happy to consider reactivating your account however we first have to make sure your account is secure and your identity on TransferWise has been confirmed. You can confirm your identity by replying to this email with following: Photo or a good, colored scan of your photo ID. Photograph of yourself (selfie) while holding your photo ID up, close to your face. General guidelines about what we want to see on your photo ID and what type of ID’s are considered secure enough for confirming your identity, can be found here and instructions how to take the selfie photo and what needs to be visible on it can be found here.

I'm extremely disappointed with the customer service given to me on the past 2 weeks. I have been a faithful user of the system and indicated it to a lot of people and now I'm have the feeling of being left with no solution for my problems. I'm overseas and send money using the app last Friday and paid the boleto on the same day. Monday - I call customer service asking about the transaction and the person told me that it would be transferred as soon as they the money was received. By this time I asked if they need any document because I have urgency and need the money as soon as possible.

Just great! I use it every month to pay my rent in Brazil with no issues. The money comes quickly fast and they do it at a fair price. It is so easy and customer service has been great when I have had a problem! Highly recommend!!! Especially if you are doing individual payments on a regular basis from US accounts to another country.

We use TransferWise every month to send money to our family in India. The mobile application as well as the online portal are very user-friendly. Especially love features, such as, saved recipients, daily exchange rate alerts, secure connections to bank accounts from within the app, guaranteed exchange rates and so much more! The exchange rates are always accurate and the fees seems minimal when compared to the ease and user experience. Also, they sometimes offer free transfers on special events. Thank you.

For a little less than what my bank would charge me and for a LOT less pain and annoyance, I can use TransferWise to send money abroad reliably and safely. Only thing I wish they had is a recurring transfer feature so I don't have to think about it!

This service is not only competitive when compared to the fees that banks charge, which are often less transparent because the bank fees are included in the exchange rate, but has a high level of ease and convenience when sending the same amount on a periodic basis, such as monthly. The website interface is designed specifically to make repeated transfers easy and quick.

I've recommended TransferWise to many friends, and I've started to use it regularly. It works well, and is much SAFER than carrying cash from one place to another. For me, Transferwise is one of the companies/services that represents the new, improved, more efficient world made possible by the internet.

I retired after working 14 years in Europe and moved back to California. I continue to use my bank account in Spain and always count on TransferWise to move funds to me wherever I am. They are fast, efficient and reliable. Five Stars from me!

I needed a way to transfer money from USA to France to pay bills at a low cost via my phone and laptop and this service is very well done. The cost is very low and the user interface for my phone and web are very simple and clean looking to use.

There was quite a bit of paperwork required for the first transfer; they have to get it for banking regulations so give yourself some time for that first one. After that, fast, efficient and MUCH cheaper than the bank! Have used to send money from both personal and business accounts and highly recommend their service.

TransferWise is a very reliable, trustworthy, efficient, cost effective way to transfer funds internationally. We send money to relatives in S. America and the service has saved us time and money since we have been using it. Highly recommended for international transfers. Responsive customer service is a highlight of their service. Easy to use platform. Very reasonable fees. I have recommended it to friends and family.

A financial system that really works without bleeding you out... or boring you to death while waiting. I've used it several times to exchange and transfer moneys between US and EU accounts. It works. It's fast (usually 24 hours or less). It's the least expensive (low commissions). And it is convenient, as one can initiate transfers anytime, anywhere... Recommended!

I am looking forward for a border-less account. It has been taking too long. Also, I would like to be able to transfer faster. Is there more improvement on speed available? Sometimes the transfer takes up to 5 business days. A couple of times, the transfer was even cancelled because it took too long. Would love to see this go away! Overall, a great service and Thank You!

TransferWise is a wonderful, easy and fast way to transfer money for a low price. I have always been satisfied with their fast service. I have never had any problems with their service. I am looking forward to using TransferWise in the future.

TransferWise has been so useful. It is a simple process and sign up takes minutes to complete. I have been using them for just over a year now and they have always been very reliable. I have heard of other services but the simplicity and reliability of TransferWise has kept me around! Would definitely recommend to a friend.

I use to rely on local banks to transfer money overseas but not anymore. I can now use TransferWise for the same service but for a fraction of the cost and consistent speed and accuracy. Consider this the Uber of money transfer. Just love it.

Since I started using TransferWise, they have become my preferred method for transferring my own money between Australia and USA. It was easy to get my receiving account verified, and with that done, it is a very simple process to set up a transfer. I then use Internet banking to transfer the funds to TransferWise and the money is in my account within 2-3 days. As their advertising states, it is cheaper and faster than any other method that I know of.

This application really made transferring money easy for our needs. It is easy and reliable. It makes transferring money an easy process and the procedure is fast and accurate. Especially for family members that in another country and need to make the transfer fast and easy. Thank you.

Since a friend introduced TransferWise to me, I have been using them for all my foreign transfers. While my bank always skin me on the exchange rate, TransferWise offers open market rate. Yes they charge a percentage of the transfer as fee (close to 1%), but the profit my bank makes on the exchange rate is much bigger than that. Also both my bank and the receiving bank charge a fee for the wiring. Now there is no longer a wiring fee. All in all I save money in using TransferWise, and feel much better that the big banks can no longer rip me off when I transfer my own money. I am waiting for the day that I can walk into a foreign bank (or ATM) and withdraw money from my US account through TransferWise.

I have been using TransferWise for 12 months now using it on a monthly basis. It provides excellent currency transfer rates, paying it directly into my bank account in a consistent timely manner with good email progress reports. I would totally recommend and plan to continue using their service.

I've been transferring/wiring $$ overseas (Europe) for many years. TransferWise, using their apps for iOS, is the easiest, quickest, and least expensive option I've ever used. Their midmarket exchange rate was the real game changer, along with a simple 1% fee, made the choice to use TransferWise a no-brainer.

My daughter is living in Europe and I have found this site to be the easiest, quickest, and least expensive way to transfer money to her! I highly recommend it for anyone needing to send money overseas!

I have used TransferWise several times to transfer money from the US to Europe. The account was easy to set up, and transferring money is really easy, and the fee is very low compared to banks or such financial institutions, and also very competitive when compared with other on-line transfer services.

But the best part is the money, the banks would give you a fake exchange rate, essentially skimming money from every transaction. With TransferWise it's not only way easier, but you don't have to deal with the deceptive practices, and you save money!!!

I discovered Transferwise on Facebook and my husband in Brazil was able to receive money I sent from Alaska easily, quickly and cheaply. TransferWise is an amazing company and I wish it were licensed in more states and countries.

I strongly recommend transferring funds with TransferWise because their fees are so affordable. I recently sent funds to Indonesia from the USA, but before I did, the recipient warned me that the cost would be prohibitive, so I told them not to worry about that because I had found a great website for sending funds overseas. I paid a measly US$5.00 to send US$250. Had it not been for TransferWise low fees I would not have bothered to send funds.

For sending modest amounts overseas, TransferWise is great! Good support, clean and obvious interface and app. However, for larger transfers where there may be daily limits in recipient currency, you must factor in that you will be required to do a domestic wire transfer into the TW account. My bank charges $15 for this plus the TW fee itself. So for multiple transfers x $15 and the time required to do 5 transfers inside TW plus manually push a wire from my bank to TW, it adds a ton of time and expense. This is not a TW fault per se, but be aware that it may apply to your destination currency.

Definitely cheaper than standard bank transfers, so I would happily recommend it to anyone conducting international transfers. However, TransferWise has several times overestimated how quickly a transaction would be concluded, so that the actual date of receipt of the funds was several days after what Transferwise had initially forecast.

I use TransferWise to send money to my son studying abroad in Europe. Website is clear, easy to use, quick to complete, money arrives on time within 24 hours and the cost to move money abroad is low. I have used it many times and was glad that my friend told me about this service.

I need to send $ back to Australia regularly, and it's the first time I've ever used a service that was easy to sign up, easy to use, and re-use again & again without having to re-memorize complicated banking numbers and procedures. A+++.

I have returned to Minnesota after having worked in Vienna for 30 years, thus I receive my pension from Austria. I did my first transfer last November and I recommend this wholeheartedly. Prior to this, I was being charged fees by my Austrian and WF banks, while getting the worst exchange rate. Now, I get the net rate of the date (check it) one reasonable fee and I get my money often earlier than predicted (two to four days) without any surprises. Very happy to have found such excellent solution for getting my pension at the best rate.

I have been using TransferWise for 2 years now and my experience with them has been very good. The price they charge is very reasonable. Once I had to contact customer service and they responded right away and resolved the issue right away. I think TransferWise is a great company. I highly recommend their service.

I love TransferWise because it is easy to use and much cheaper than other alternatives. But where it excels, is the speed that the transfers are done. I can request a transfer from the US to the UK, and then one is in the account in the UK same day. This was not possible with the other alternatives I had looked at.

Over my professional career, I had being able to enjoy work in several countries around the world with my hometown and family located in Madrid, Spain. Having this opportunity to earn in different currencies has also created a need to keep saving and supporting my expenses back in town. TransferWise has proven to be a reliable, easy to use, simple solution that includes my basic support features needs like Apple Pay. My experience over the last couple of years using this solution has been amazing.

Literally the only money-transfer tool that makes me happy rather than stressed. It's as if other financial institutions and companies want to punish me for having friends and family in other countries. That's not the case with TransferWise. Seamless experience that's been amazing since day 1.

Less expensive than exchange rates charged by banks and the process is streamlined. Funds are transferred at the agreed rate and arrive when scheduled, sometimes even earlier. Excellent communication and easy to navigate website.

Several years ago I joined TransferWise as THE ANSWER to easily, quickly, and inexpensively transferring money between countries. Since then, I have transferred money from the US to both Brazil and Italy. I purchased two different apartments overseas and exclusively used Transferwise for the transactions. I continue to use Transferwise to maintain those properties, pay bills, etc. They are great! Customer service is a phone call away, and they are helpful, patient, and knowledgeable. They have my highest endorsement.

I wish there was a rating for dissatisfied and satisfied combined because I love being able to transfer money to Ireland when I can also the ease of doing it. My only concern is how long it takes to see the two amounts showing up in our bank account. My granddaughter's birthday money took more than a week after her birthday to reach her.

Very efficient and reasonably priced service to transfer USD to my daughter in London. I transfer money to her bank account and also pay the rent for her flat. Website is really easy to use and I can repeat transfers with a 2 or 3 clicks of the mouse and DONE!

TransferWise is simple, easy to use, reliable method of transferring money from one bank account/country to another. I use this application/service frequently as I have a son attending university in England and a daughter living in Germany. I also live in the UK most of the time and need to have inexpensive access to my US dollar account in the US in order to transfer money to my son and/or daughter to help them with living expenses. The solution works well for my needs.

TransferWise provides an easy, intuitive way to transfer money abroad. The app is straightforward to use, and it's very clear how much money will be transferred. The service links flawlessly to US and UK bank accounts, and the fees are lower than any others I've seen.

One learns how well a company performs when things don't go according to plan. I recently experienced an incident with TransferWise in which a transaction was temporarily stalled. The delay was brought about by a minor software bug in TransferWise's website (now fixed). I emailed the company, they responded immediately, took full responsibility for the situation and refunded my transfer fee to compensate for the delay. This all took place within a matter of hours. This kind of personal and immediate response engenders confidence, and I recommend TransferWise to anyone who needs to convert currency across international boundaries.

I have been using TransferWise for about 2 years now. Nowhere else where you get a better exchange rate. I often sent money to a German bank account and the service is excellent. It is safe and reliable. I have found the customer service department to be very helpful and friendly whenever I had to call. TransferWise was recommended to me by a good friend and I am so glad he did because U.S. banks are the worst for ripping customers off when it comes to fees and exchange rates.

I'm a US expat living in Canada. I get paid in US dollars and have to transfer frequently to pay my hydro bill and dog walker. TransferWise makes it super easy and affordable for the multiple transfers I make a month between my US and Canadian checking accounts. I don't know what I'd do without this app - it's a lifesaver!

I used to use WU to send money to my family in my country. WU put high price for sending cost but always gave lowest rate. Since I use TransferWise, I never got bad experience at all. They give me the highest rate of money changers and money send pretty fast to the receiver. I'm very satisfied with TransferWise. Thank you.

I've been using TransferWise for over a year, mostly to transfer money to Europe. The ease of use and the low fees are an game changer for me. The experience is great every time and you have a clear explanation of the fees and the exchange rate use. The rate notification emails are also a great way to transfer money at the best time.

The first transfer was a little complicated because you need to provide extra paperwork for security reasons, but after that my transfers are super simple and always go through within 2 business days.

I have used TransferWise several times now in order to transfer funds to Germany and I am amazed every time how quick and easy the transfer happens. I will keep on using TransferWise for sure and will recommend them to friends.

I was skeptical at first to trust an internet company with my money, but their concept and reviews were convincing. So I tried with small amounts first, and everything was perfect: No hidden costs and money showed up at my account shortly after. Since then I successfully transferred medium and larger amounts. I love the transparency of Transferwise and I'm very happy that I was able to reliably transfer some of my USD to EUR at such a low cost!

I live in the U.S. but have a home in Sweden. Before I started using TransferWise, I paid exorbitant rates for international transfers, and when I needed to transfer money quickly, I had no choice but to visit my U.S. bank in person and use an express wire service. It was common for me not only to pay $25-50 per transfer but also to encounter exchange rates 10% below published rates. Transfer Wise is also the only service who pays Bank Giro, and, typically, my payments arrive within a day or two of initiation. I highly recommend this service. The verification process is fast and employees are available 24/7 to answer questions and solve problems.

Rarely am I so satisfied with a product as I have been with TransferWise. Brilliantly stream-lined and intuitive user-interface, great tech-support, transparent service, oh and of course, unbeatably low transfer fees! Anyone doing any sort of international transfer should be using Transferwise. The product has, without a doubt, set the new standard.

My daughter is at school at the University of St. Andrew in Scotland. I have to send her money monthly for her expenses. Doing this thru my bank was time-consuming, and extremely expensive. TransferWise accomplishes the same thing quickly and with very little cost, relative to other methods. I now use it to send money, immediately converted to British Pounds, to three people in Scotland. Once recipients are added to your list -- you need their email and bank data -- you can send them money very easily... a couple of clicks... could not recommended this service more highly.

We began using TransferWise 10 months ago, and have been very happy with the service. With fast transfers, current and transparent exchange rates and very reasonable fees, TransferWise is a service we highly recommend to anyone needing to use such a service.

Ever since I started to travel abroad (2011) I would use Western Union to send and receive money but it was always a pain, especially when sending or receiving money in Brazil... The bureaucracy was endless... I started using TransferWise in 2016 and it changed the game big time. I just get my phone and transfer the money to a bank account and it's usually there in the next day with much lower fees and much better conversion rates... My mom love that she doesn't have to go to the bank with a load of documents and line standing to get the money I send, it's just on her account quick and easy. I love TransferWise and so will you!!!

TransferWise works exactly as publicized and recommended. Prices are below all my bank and trader accounts. I make monthly transfers and could not be happier with the service. I will use it 1-2 times a month for the great foreseeable future.

I have used TransferWise several times now to send money overseas to my family (have not used it for commercial purposes). The system is user friendly, very economical transfer fees and exactly the same amount they calculate before transfer. The timing are great and always delivers on-time. I feel the exchange rate used is really worth the convenience since there might be only penny difference, but mostly less than the bank rate. I would highly recommend if you are looking for a reliable source for transferring money to family.

I have tried many money transfer companies to transfer funds to India but I find TransferWise to be the best on most occasions. That is because on most occasions it has a very competitive exchange rate and more importantly speed of delivery is very fast. Money reaches into India account the next day... worry-free and reliable.

On a regular basis I have to transfer money from my US bank account to the Netherlands. Until a year ago I did this directly at my Wells Fargo bank office. I had to go over there every time, fill out a lot of paperwork and had to pay around 40 dollar for an international wire transfer. Now with TransferWise I can do it from behind my computer. It's super easy, fast and a lot cheaper as at my bank. I've already recommended this service at colleagues who are now also using TransferWise. So, super happy with it.

TransferWise is very easy to use. No problems with my bank. It is also very fast usually 2 days. The one time I had a question I called and actually spoke to a person who was very helpful and walked me through what I had to do.

I love how easy everything is to make a transfer. I contacted support for a couple bugs and they have been helpful and friendly. My only complaint is the mobile app isn't as easy as the web version since it doesn't import the accounts to make a transfer to. This service is by far the best in the market, regarding exchange rates.

The TransferWise app is by far the best way to transfer money internationally. I have to send money from the US to the UK twice a month, and having the TransferWise app has saved me money, time and stress by being so efficient. The app is incredibly easy to use, with very competitive exchange rates and the lowest fees I have seen.

I have used TransferWise to send my pension from Romania to the US. Easy and reliable electronic platforms to be used on computer or mobile, fast to deliver the money within a few hours. Was really impressed and would definitely recommend to anyone who wants to avoid fees on the exchange rate and the inconvenience of bank systems. As I've done it already, I will recommend TransferWise to anyone living or travelling abroad who wants to easily manage their money.

TransferWise has been a breath of fresh air in the banking sector. I have been able to save a lot of money in bank fees and receive a faster service. They have made transfers a simple process and I have never had a problem with it. I just hope they retain their independence and continue the great service. Well done TransferWise.

I have been using TransferWise once or twice a month for over a year to transfer funds to family members in South America. I have been very satisfied with their ease of use; the speed and convenience of the service; and with the low cost - about 1/3 of what my bank used to charge. Plus, I do it from my phone instead of have to go to my bank and complete all of the paperwork. Recommended.

I have been using TransferWise to transfer money to different countries from different countries for years now! I keep recommending it to my friends and family, that's how happy I am with it! Offers great exchange rates and the money goes through quickly every time! Never had any issues and I used it a lot! I can only recommend it as it is safe to transfer with it!

I use TransferWise to send money to an international account monthly. It is so much easier and cheaper than the banks that I'm not sure why the banks have not shut it down yet. Seriously. How many products have you found that are significantly better and cheaper than the standard? TransferWise is one of the few.

The TransferWise service is very easy to use and understand. The price is the best small consumers can get on the market and the speed of the transactions has been dramatically reduced from a couple days to a couple hours in just the year that I have been using it. Love the new international bank accounts.

TransferWise is the best service ever! It is very easy to use, simple, very quick transfer of funds, and a very good low cost to use. Much better than banks I have used in the past. I will definitely continue to use and highly recommend the service!

For someone enjoying retirement life over a decade getting a more than a fair deal for the hard earned savings means a great deal. Good honest exchange rates and low fees means more possibilities to travel and stretch the catch saved for late life enjoyment. Of course I recommend my friends to join the savings to get the most of their saved cash and life. I am now preparing for the celebration of my 57th anniversary of my 21st Birthday. Enjoying around the world.

They solved all problems transferring money overseas for me. NO other company can do what they do. Low-cost and next day transfer right into my overseas account. The process is very simple and they keep you informed during the process. I will not use any other company but TransferWise!

One of the easiest (and cost effective) methods I have found for transferring money from the US to my bank account in Europe. The staff is helpful and have assisted me on a few occasions with my transfers. I am very happy with TransferWise and will continue to use it.

I'm so glad I found TransferWise 3 years ago. I've used them for many international transfers between Europe and the US and between Europe and Thailand. The transfers went through smoothly every time. Customer service is the best! The few times I had issues (due to my mistake), they've been rapidly available and willing to help. The greatest thing about TransferWise is of course that it is the cheapest way to transfer money abroad and that it's 100% safe.

I have been using TransferWise for two years now and am very pleased with their service. I make regular monthly transfers from my US bank to banks here in the Philippines to pay my rent, hotel resort reservations when they don't accept credit cards, or just to have pesos for everyday spending when needed. TransferWise offers to best exchange rate that I've found and their fees are quite reasonable cheaper than you get from a bank.

In my experience, the transfer of currencies from USD to EUR via TransferWise has been incredible! Very quick while eliminating the banks' exchange rate difference and exorbitant fees! Keep it going, TransferWise!

TransferWise is a pleasure to use. Their user interface is easy to navigate, and they offer the best exchange rates that I've been able to find anywhere. I recommend them to anyone who needs to make international money transfers.

I use TransferWise to send money from the US to a Philippine Peso account on a pretty regular basis. First of all, TransferWise has absolutely the best exchange rates and fee structure for my needs out of any online transfer service I have ever used (Xoom, Western Union, Moneygram, etc.) - I save an average of $20-30 on my transactions with TransferWise over Xoom. It does take a little longer for the money to reach my account, but it always arrives. The one time I have had to contact support, they were quick to answer, quick to explain, and resolved my concern quickly and efficiently. I have recommended TransferWise to all of my friends making similar transfers, and I will continue to do so!

Based my experience for almost a year with TransferWise I would like to emphasize a high level of satisfaction due to the rates provided, timing and efficiency of the service. I recommend everyone to use this service without any concerns.

I used to use Western Union for money transfers and when I found out about TransferWise, I was very thankful! First of all it is a lot cheaper and when I have a question, someone will have the answer very quickly. Also, adding accounts to the profile is very easy going! I love it!

We're a small company, and we produce abroad. We've got contractors all over the place, so sending money has always been a headache. Our bank's rates and fees are ridiculous!!! TransferWise’s borderless account is a Godsend. Fees are low, transactions are super fast and they give you the actual mid-market rate! Yes, the one you see on the web, that no one ever gives you. Been in touch with customer care a few times over minor issue. Always had a fast and competent reply. I can't say enough good things about them, but I'll drop the mic here as I think you get my drift.

TransferWise has been quite helpful in getting money between the US and Canada for me. The rates are much lower than I would have paid to wire money through my bank accounts. Lucid and fast. Recommended.

TransferWise is as simple as it gets. Every month I pay child support with the click of a button and within a minute they are on it and within a day the money is in the account. I used to have to drive to the bank, wait in line, wait for the paperwork to be filled out, double check for accuracy, pay a much higher fee and wait 3-4 days.

I have no idea why TransferWise isn't at the top of all the popularity charts as far as money transfer services go... They're the absolute best. I was pretty skeptical when I started using them, just due to the fact I'd never heard about them before. I thought it might be a scam. However, their customer support was and is the best I've ever seen, and they were so helpful I decided to give them a try. I've saved hundreds of dollars through them in the last year, and highly recommend them to anybody. I can get money halfway around the world in mere hours for pennies on the dollar. Very happy with this company!

TransferWise is an excellent service and extremely cost effective. When I first sent money abroad, I went through my bank which required that a long form be completed and signed and then they charged me a $30 fee for the bank in addition to another fee by the transfer agent and then when the money arrived in the other banking account, that bank charged another fee. The fees were fixed transaction fees so it make the transfer very expensive. TransferWise fee are great.

Good online interface, very transparent service. Transfers happened very quickly and exchange rate was far better than my bank. I now use this service every month and will never go back to the old fashioned way.

I've been using TransferWise for about two years, having switched from another company. TransferWise are fast, accurate, provide very easy-to-follow directions, they help me keep good records, and best of all is their very low rates for international transfers! I highly recommend them.

Here is my 100% non-biased honest review based on the past 18 months. First off, once you initially set up your account and go through the verification process which could take several days to a week the subsequent transfers will process more quickly (usually in a day if using a bank ATM card). But here lies the problem... FALSE ADVERTISING! They say you get the real exchange rate and pay only a small fee for the transfer. WRONG! The truth is you will get a lower exchange rate than the actual rate about 95% of the time. For anybody who's skeptical of my review go ahead and try for yourself... open your browser go to Xe.COM and search for your intended exchange currency and rate, then open a separate window or browser and go to TransferWise.COM and do the same, then refresh both sites so you are up to the minute (please try this at multiple times during the day and night for the sake of argument) you will see for yourself.

This is a great way to send money from your smartphone or computer. The exchange rates are great and pay for the small transfer fee and more compared to the big boys like WU. My mother in law is happy with the increased funds she receives. Once I got it all set up, it has been working smooth as silk.