Wise

Attempted to create an account with Wise after being advised they offered better transfer rates on international transfers. However, immediately ran into issues when they tried to merge my account with someone in the UK. I was asked to verify my identity which I did on numerous occasions and they continually asked me to "deactivate my other account to create a new one". The issue was that I didn't have an account and the alternate email they referred to was not mine.

I've been using WISE for months and decided to use it because they were trustworthy and fast with transactions and they were reliable until all of a sudden I tried to log into my account to transfer money but I was shocked when I saw that my account was deactivated without any warning or notice. And no one answer me just auto reply and they keep sending same email again and say, "You have to contest the claim money" and I have provided them with bank details where they send me my money but they didn't send anything and still nothing happened and I don't know what will happen with my money.

Do not trust this online business. I tried opening an account, then they ask you to pay 1400Php (27USD) to start transferring money. But say goodbye to that 27USD as you cannot even transfer it to any bank accounts you have. I keep sending them my Certificate of Employment, my payslip and my bank statement, and they keep declining them. Then there will be countless Customer Service Agents who will get in touch with me telling me via email to upload these documents which I have already done, but they will just send you an Automatic Reply.

After 3 years as a business customer, they have decided to close my account for "Gambling" activities. The appeal takes 20 working days, disrupting everything in my business. I cannot believe what my eyes are seeing, it must be some sort of joke. I would not recommend Wise for anyone anymore.

Hi Muhammad Asid ** is here. I'm facing issue with the Wise, Formerly TransferWise company. This company is doing fraud with me. This company keeps asking for documents which I already provide them. I'm an affiliate marketer and working with Buygoods Inc. My company sends me affiliate payment to my Wise address via ACH. Total amount is $1178.52 which I received from Buygoods Inc. It's been many days. They are holding my money for no reason. This company is doing big fraud with their customers. Please help me to get my money from this fraud thief company.

Like thousands other customers I was scammed by Wise, they are keeping my money (42,00 USD) and never refunds, only hundred excuses. Why Police and Interpol don’t intervene? It’s like we live in the jungle or in the Wild West, where citizens should protect themselves as the civil society was not existing. Please let me know if there already a group of Wise customers planning to act together, in a Class Action. Thanks.

I made an account to be able to make purchases with bank transfers to businesses in Japan. They said they send transfers to Japan. When I went to make my first purchase from a fashion boutique my transfer was rejected because the business name was "wrong". I wasn't able to copy/paste the Kanji lettering into the business name on the website like I was told I should be able to. When I took a screenshot of the website showing that only Latin lettering was able to be used and sent it in an e-mail they would just repeat that I can use Katakana and would give the bullet points from the FAQ about transfers to Japan.

I spent hours trying to set up an account> When it came time to take a verification photo their app simply did not work. They say it's simple to do but the results of following their online instructions doesn't match with how their site responds. If it's this bad I not sure I can trust it.

In February 2022 I made currency exchange and transferred funds between my accounts. It was conversion between canadian dollars to US dollars. Money wasn't sent to clearance bank in Europe directly but from TransferWise account in US. This was rejected by intermediary bank and funds are returned to originated account account i.e. TransferWise but not my account. It is almost a year since they are "investigating" where money is. This is fraud I can't believe can happen, but after reading so many bad comments about Wise I suggest everyone to stay away from them.

I hired a lady in the Philippines to do some consulting work. When she was done with the drawings she sent me the invoice. I told her it cost $45 each time I wired money via BofA and if she could take the money another way. She said she could take Wise. I opened a Wise account and after wanting the front and back of my driver's license and a host of other information, they process my transfer of $250 (or so I thought).

7 years being a Wise client. 7 years recommending Wise to everybody. Many many transfers from a few hundred $ to tens of thousands $, a Wise card for a few years too. Today, I closed my account. Wise decided to ruin our 50,000€ transfer. We followed the same instructions, as we always do, but this time Wise decided to block our transfer and ask for documents. We provided the documents, they asked for the same documents again and again. Their customer service is so incompetent that you are under the impression to speak with a very limited robot. They don't understand anything and they keep repeating the same stuff. They cannot understand that banks are providing monthly statements, so obviously a 3-days-old transaction doesn't show on the last statement.

Yes, I know you are regulated... Do not trust Wise and don't waste your time. Sooner or later your account will be deactivated. Why? Because a lot of your everyday activity do not meet their policy.

After a few days of using the service, they deactivated my account without warning with 15,000 USD in the account. Appeals and refunds are promised within 30 business days. My money is now unknown how long it will hang on their account, draw your own conclusions.

Avoid at all cost. They will close your account without reason and notice, then hold your money at ransom in the guise of performing a due diligence check. Wise closed an account I have with them for over 7 years, without explanation and notice. For the last month (over Christmas), they have also held my money ransom without consideration that I trusted them to keep my money with them. I have a family and I barely have anything to survive with because Wise chose to apply their wisdom in the manner they know how to. I would attach screenshots of their inconsiderate statements if this platform allowed me. IF YOU KNOW WHAT'S BEST FOR YOU, AVOID THEM!!! SAVE YOURSELF THE FUTURE HEADACHE AND AVOID THEM.

IT'S UNWISE TO USE WISE: More than a review I'll provide facts: Oct. 6/2022: mail from wise: "Please upload a copy of a non-Cuba issued ID document to keep using your Wise account." Nov 11/2022: I was waiting for the visa so I sent it by email when I received it which was this day. Nov. 12/2022: Alessya answered me they had received my docs and she will send it to the proper team. Nov. 15/2022: I emailed Alessya for updates on my case. Nov. 23/2022: Since nobody replied I wrote again and asked for updates. Nov. 23/2022: Khairil ** replied back this time saying they needed a picture with me holding the document. Nov. 26/2022: Teodora asked me to also upload the picture of me holding the document to the app. Nov. 26/2022: wise confirmed my document (a visa).

I would like to suggest ConsumerAffairs first to add minus rating for this kind of fraudulent companies. Which would be beneficial to the customer to save their money. Earlier on 29th of November 2022 my account was deactivated and my transfer amount of ₹284000/- was blocked. After that, I have appealed as per their procedure and in follow-up, they informed me they will get back to me within 20 working days, but the major issue starts now after approximately 26 working day I have followed them and they have directly extended the days from 20 working days to 60 working day. I really worked very hard in order to earn this much of money and all of a sudden this fraud company 'Wise (Transferwise)' hold my blood money. Due to which I had to withdraw loan from the bank and paying interest of more than 12%.

Scam bank with absolutely Zero responsibility! Never use it! Three weeks ago they suddenly deactivated our corporate account that was used for years. The account had over $20 000 USD and they did not return it back. Absolutely clean account, used exclusively for our corporate transactions between clients and partners. For every single transaction, we have a payslips, invoices or contracts available from our partners and customers. Wise never asked for any documents regarding transactions - just suddenly deactivated the whole account and our business is now not operational.

BE WARNED!! This company will block your account without any reason. The will invent fake reasons for doing that. They will ask you for your private accounts and more without any justification. They will keep unnecessary documents which they obtained by stealth, in breach of the GDPR regulation. They will lie straight into your face even if you confront them with the evidence. This is a very, very shady, dodgy company. Avoid this company!

It is not often I experience such obtuse behaviour. It is like they look at my comments, rationalize them, think "He didn't really mean that, he must mean this instead". Then they reply to my email with a response that has nothing to do with my last email. They have rules and terms of service but they have nothing to do with the way they respond. They still have a transfer of mine and rather than return it, since the transfer was never completed for reasons they have never disclosed, they demand more paperwork from me to prove who I am. WTF business is it of theirs? If I did not have the account, how could I possibly use it to send them money from it? Now I have to prove who I am before they send it back?

My account was verified with ID, + selfie holding ID. Just putting it out there. I transferred payment from my Upwork account to Wise account which took 2-3 days, normal. After that I proceeded to transfer payment to my Father's bank account from my Wise account. This is where everything turned upside down. Wise held the payment, offered little to no help, gave generic ambiguous responses with no clear message.

Worst company, They close account without any reason and your money will be stuck, You will receive message that unfortunately we cannot disclose the reason it’s because of how we’re regulated. Don't use it please, they are scammers, they hold your payments, they ask you to submit appeal, they will make you wait for another month and then you will receive the same message. Don't use it otherwise be ready to lose your hard earned money. I didn't violate any single thing, only initiated two transactions from US for freelancing and then for the third one which was very normal they blocked my account and payment.

I have never had a problem with Wise for several years until yesterday. They accused me as a forex trader because I often transfer money from EUR to IDR. After several years of living abroad to study and work, I recently moved back to my home country. I currently rely on my savings for daily life. I sent an object, and they rejected it. The customer service was super rude. They used argument, which was nonsense, and I sent them the definition of the terms they were using by using the Oxford dictionary. They replied they had their own purpose and didn't follow the Oxford dictionary. I agreed with it.

I wanted to send Euros from my USA bank account to France. I spent hours online attempting to execute a transfer. Wise lost my proof of identity multiple times.

When I finally became properly identified, I found it impossible to link Wise to my bank via ACH. Frustrated, I tried Remitly. Their website is easy to use, and I was able to wire funds immediately from my bank account. I was done in 15 minutes. Wise is terrible. I recommend Remitly.

As other 1* reviews, I sent the transfer from my personal account in one country to my account in another country. The money is now stuck for 4 weeks, with no proactive information from Wise whatsoever! I contacted them twice to date, first time a call after 10 days they said it sometimes takes longer (usually a day max for previous ones), so that already was bit suspicious. Second time I contacted them via email (as calls are no longer available) almost 3 weeks since I sent transfer - they replied to say this transfer is another random investigation that takes usually around 20 days or sometimes longer, but my money is safe with them! Now 4 weeks later no money, no contact from them, contacted them today again... After reading the reviews I am worried I won't see my money again!

I have been using Wise for the past 8 months or so to receive my paycheck. Suddenly last month my money didn't arrive. It's been 7 days now, nearing 8. All I am left with is a false 'Your money should've arrived in your bank' notification from them. My bank cannot see any money deposited into my account. As I am the recipient, 'for security reasons' Wise cannot give me any details about the transfer, where the funds are currently located, and what the hold-up is. It is money that I have earned and apparently, I have no right to know where it is. Why claim that the money should've arrived when that is obviously not the case?

WISE Can't open a business account. Relatives opened personal accounts. Told me they are happy with wise and the setup process. NOT for business! Don't be like me and spend a week unable to open simple business account. Customer service is terrible and you are speaking with bots or employees that act like bots.

I have used Wise (Transferwise) for more than 5 years to send money to my grandson, first to Romania (where it took a few hours), and more recently to London, where it took 5 seconds for him to receive funds into his bank. Last week I needed to loan him money for rent deposit, and now he is trying to repay the loan. He has trouble on his end. I have tried to set it up from my end in US. We can't get it done. I had to deposit to an account somewhere (not disclosed) in the US for him to send to but using the same accounts in reverse does not work. He cannot figure out, even with customer service, to get the system to work, and even when it does it will take 3-5 days for it to arrive, and then I have to figure out how to get the money from wherever it is into my back account. Terrible experience.

First and last time I used Wise today. Sent 500 Euro from Germany to Turkey. Although it said, it would cost only €3.92, the receiver got -€30 Euro so the transfer was €30. I still can't believe this can happen legally. In the fine print it says something like 'intermediary banks might also charge and your receiver might receive less than what we show here' And on the next page it still shows the receiver will receive the full amount (lie.. ) I called the customer service, very unhelpful.. I had used WU before, I thought this was a cheaper alternative but unfortunately it's a legal scam..

I have an account with Wise/TransferWise 10 years and while I enjoyed the service and used it a LOT, throughout the last year or so they have become more insane with asking constant verifications, uploading of ID, financial documents and re-verification. This is too much now. They used to be a good instrument for sending money overseas and have now bent backwards to requirements of spying corporations and one must prove source of one's wealth otherwise they will deactivate your account by 17 November 2022.

Wise may be popular but it is not an honest company and should be criminally prosecuted. I tried to transfer 132 EUR but payment was suspended because my ID was illegible. I tried to cancel the transfer but it's not possible. Moreover, I was foolish enough to share my ID and lots of personal data, thankfully I used PayPal for my payment and not my bank account or credit card. MY 132 EUR are now lost. Stay away from these crooks!