Wise Reviews

Extremely incompetent Bank, 0 customer care, 0 customer service and it takes them months to get back to you. They make it almost impossible to work with them and when you have had enough of their terrible service and excuses and want your money they make it extremely difficult to access your own money. So they basically keep your money hostage and you have to be in touch daily without no help to try and access your money. This is not something you want from a business account. Hands down the worst Bank ever to exist and the worst customer sales teams in the world who offer no help. Stay well clear. Use Monzo, Tide or Gosolo. You have all been warned.

I’m extremely disappointed that my post describing my experience with Wise — including their wrongful cancellation of a legitimate €2,987.72 payment — has been removed by moderators on Reddit. It feels like an attempt to cover up poor service rather than address legitimate customer concerns. Customers deserve transparency and fair treatment, not censorship when they speak out about real issues. Wise needs to take accountability instead of suppressing feedback.

I used WISE multiple times over the last few years to transfer large £ amounts from my UK bank to my US $ bank account. I had no problem. Earlier this year I again transferred a large £ amount to my WISE £ account, planning to transfer it to $ to my US bank. Early the next morning, the £ were gone. I asked WISE to return the £ to my UK account. Instead they had me set up a new account where they returned the £. The money was stolen a second time before I had a chance to transfer it. I asked that the £ be returned to my UK bank. Over a period of ten weeks I called customer service almost every day. Some agents were rude; others tried to help but they are not trained to do anything, even passing my calls to a superviser.

If I could give Wise a minus-100-star review, I would. They have misleading practices and are set up more like a scammer institution. My biggest issue overall is that when a business transfers a payment to you for services rendered, Wise contacts you to let you know you've been paid, and then makes it very easy to mistake the key that sends money to your bank account with the key that sends the money directly to the Wise platform.

I was transferring money from the sale of my home in US to Canada where I was trying to buy a home. I had made a number of transfers with no problem. Suddenly as I was making the last transfer I got a message to "Verify my account". They asked me to send proof of funds, so I uploaded the sale of house and completion documents. Then I got a message that that document was rejected. So I sent three months of bank statements showing the month where I got the infusion of funds. That wasn't enough. Then I needed Tax return which I sent. Still not enough.

I would give it zero stars if that was possible. Glitchy app that authorizes duplicate transfers within the same minute, and reaching out to the customer service is pointless as you will just be met with rude, unresponsive agents. Use absolutely anything else to transfer your money.

My Honest Experience with Wise. I’ve been using Wise for a while now, and until recently, I was a satisfied customer. Here's a quick breakdown of my experience: ✅ Pros: User-friendly app: Intuitive and easy to navigate. Fast currency conversions: Seamless and efficient. Global acceptance: I’ve used it in multiple countries without issue. ❌ Cons: Customer service: Every interaction connects you to a new agent, which makes continuity and resolution difficult. Dispute resolution: Incredibly frustrating when trying to correct an erroneous charge.

After more than 10 years of using their services, Wise started asking me for proof of funds after a very small transfer. I sent the documents requested, only to see within hours that they were requesting even more information: I submitted a W-2, a year of bank statements, and other proof of funds documentation only to have them shut down my account without further explanation. As I tried to contact customer service both by chat and phone to clarify and comply with requests, they were absolutely useless and unable to assist in any meaningful way. Stay away from this company to avoid potential stress from trying to comply only for them to eventually completely deny services.

Worst experience of my life...I wasted 30 hours of my life trying to get my $ back to Chase, my originating Bank, after 15 days of Wise telling us various excuses and "technical glitches on our part ". At best, they were incredibly incompetent, making many mistakes, or more likely, deceit and corruption and lies, to keep our money for over 2 weeks ...when it should have come back in 3 days. Never again will I use this company, nor recommend it to my worst enemy.

I spoke to Victoria at Wise who was clueless and just short in providing any information. Wise don't inform their customer when a transfer don't get process when they have any technical issue on their end (e.g., with the bank partner or other internal issues). They claim that they are fast, secure but I am not seeing that. When you call the customer service, they are clueless and don't know anything; if you ask to talk to a manager apparently they don't have one as they manage themselves (hard to believe). They have no idea what's going on or what's the next step. Victoria seems to be bothered to be answering the call which makes the entire interaction very painful. In addition when probed she said that they send email notification but when pressed (after mentioning that you guys record these calls) she start backtracking and said, "We send email only when it's processed." In limbo now.

Wise is so “wise” that it took them over 30 days to send me the exact same automated email multiple times, asking me to “fix” an issue that didn’t exist in the first place. They insisted my bank account name didn’t match my Wise account name—despite the fact that the names are an exact match. I can only assume their back-end is run entirely by bots incapable of processing real information, or by humans who aren’t allowed (or able) to read and think critically. If you enjoy wasting your time on imaginary problems and getting caught in Kafkaesque email loops, Wise is the platform for you. Otherwise, I recommend taking your business elsewhere. I certainly will.

I am utterly appalled by my experience with Wise Financial Services (formerly TransferWise). What should have been a straightforward process of closing an **incomplete account** turned into a Kafkaesque nightmare that exposed my private information to unnecessary risk. Here’s why you should **run far, far away** from this company:

⛔️⛔️⛔️⛔️Alert!!! Run, run far away from this company. I have been a long-term wise customer. I was with them before they changed their name. This company has p*** poor business practices. It was good in the beginning and now when I needed a new debit card replacement, I have not been able to replace it since march of this year. I have spoke with countless employees. That do their job, but give you p*** poor answers, meaning they're cut and pasting from a script. I spoke to one manager who's tried to help me and was not able to get anywhere. Their escalations team has dropped the ball so many times more than I can account.it is almost like dealing with a politician.

I am fed up with Wise. Friends of mine recommended using the WISE prepaid credit card. I expedited delivery and it cost $20cdn. Now it is useless to me. Next step is to get money into the account (recall it is a prepaid card, almost like a gift card, but the money is not on the card, rather on WISE's server). There are multiple options, and they vary in cost to transfer to them.

I had a very fishy incident with Wise. Wise is requiring verification of my address. I sent them my credit card statement with my address as they requested. Forty minutes later my US bank sent me a fraud alert. Someone at Wise had attempted to use the information from my bank statement to charge tickets. I have had this credit card for over a decade and have never had any fraudulent charges made against it. It cannot be a coincidence that 40 minutes after sending the information to Wise that same information was used for a fraudulent transaction.

I've been using Wise from 2018 and I had no issues with Wise until this year. I had a transfer initiated yesterday to my father. After submitting the transaction, I was asked to verify by submitting docs like my ID and a picture verification. After this step, I was asked to upload my bank statement. I did too. After submitting the documents, it rejected me saying that it didn't match the wise profile name. My name consistent on all the accounts, So I contacted the customer service and enquired about the issue. It's the worst customer service I've came through ever. I told them that I've uploaded all the necessary documents, even sent the screenshots from my bank app. They were repeatedly telling that I'm using someone else's bank account and hence the transfer is suspended.

I have used Wise for multiple businesses and personal use and without warning they decided to shut all my accounts because I “violated international sanctions laws”. In no way have I ever done this (also it is impossible to transfer money from Wise to any sanctioned country) nor was planning on it. I have requested supporting evidence for this decision as I know 100% they will not be able to provide it as it doesn’t exist but I am sure I will not hear back from them. I would highly avoid this company to trust with any of your business needs.

Wise markets itself as a fast money transfer service, but my experience was the complete opposite. I paid for a "minutes" transfer, yet after six days, the funds were still not cleared. Their customer service process is frustrating—when you call in, they ask unnecessary questions, like spelling out your optional middle name, as if you’re under interrogation. Meanwhile, actual fraudulent activity seems to slip through their system unchecked. I ultimately had to cancel the transaction, and thankfully, my money was returned. However, the experience was anything but seamless. If you need a fast and reliable transfer service, I’d look elsewhere. ⭐ 1/5 – Would not recommend.

One of the worst apps ever! While the status on the app shows that the transfer is paused, money has already been withdrawn. Customer service is not helpful, and ambiguous requirements for documents to be uploaded. Terrible experience overall.

Charged me fees for registering. Forced me to add funds into my account in order to open an account then charged me 5$ in fees. When I tried to retrieve my money they charged me more fees. In total I was charged around 20% in fees alone. Hidden fees galore!

I am also having big problems with Wise. It's been over 3 weeks and the substantial amount of money I transferred overseas is nowhere to be found. Countless phone calls and emails with their reps have left me beyond angry. I have provided every document, filed a claim with CapitalOne, my bank who referred me to Wise, filed a complaint with the CFPB, and am currently working with my attorney. They still have no clue where my money is. How hard can it be??! DO NOT USE WISE!

I feel compelled to share my recent experience with Wise to make others aware of potential issues when using their services for business and personal transactions. I’ve been a loyal customer of Wise for many years, using it for both personal and business purposes, including international vendor payments. However, a recent series of events has left me extremely concerned about their reliability and transparency:

Worked fine for quite some time but I never know what to expect. My business account was removed along with my list of payee contact info. It seems that I never know what to expect from Wise. Good concept of a money transfer app but poor execution. Disappointing.

I have been using this company for few years to send money from Canada to Croatia. It was all good, no complaints, until about 6 months ago, when I attempted 3 transfers in span of few days. ALL of them were rejected with message that “recipient account is blocked or closed." I knew this was not true, I get in touch with Wise customer service but they would keep repeating the same story and blaming the bank overseas. I then took a trip to Croatia and while I was there I personally went to bank there to check/verify that everything was in order. They checked and confirmed that everything is okay on their end….

Pros: App is fast and smooth when it works. UI is good. Information is clear. They DO support a lot of counties and currencies in theory.

What a total waste of my time. I closed my account, I would never use it again, and would not recommend these services to anyone. To go through all this trouble to register on Wise website to send a little sum of money for autoimmune medication for supply of only three months and be treated like I am buying some kind of bad drugs is just unacceptable. So disappointed with my experience.

I have been using Wise for some time. Recently initiated regular transfer to my European Vendors. But money has not arrived within expected timeframe, now Wise initiated a check. I provided them with all information requested but my money still were not transferred. Now almost 1 month passed and wise still doing the checking, not refunding my transfers. I initiated also return of money back to my account but Wise is not even sending money back to my bank account. Soon will be seeking legal advice.

I had a terrible experience with Wise. I submitted a claim regarding a scam merchant, hoping they'd help me recover my money. Instead of assisting, they closed my account without notice. All my transactions were legitimate, so their decision makes no sense. To make matters worse, their customer service was rude and unhelpful throughout the process.

How low can Wise go, obviously not low enough. Wise claims to use Plaid to check your account activity and confirm funds, so why does it take additional days and day and days for the recipient to get their money? Even when the bank took your money days and days and days ago... What a hassle! We’re paying fees for a service that should be straightforward, yet they can’t manage even that. They say they transfer money fast, they need to drop the word fast, and they’re clearly awful at it.

I used Wise to transfer a small pension payment from the UK to my account in the US. Last week they closed my account without giving any reason and locked my pension payment. An appeal was denied and they sent an email to file another appeal to get the money back. However, when trying to appeal which they list as the only way, it return me to a login screen saying the account is closed. I filed a complaint with the consumer protection agency in the US. Companies like Wise (which are not banks) should be prevented from doing business in the U.S. It appears they using this scheme to close account and to lock customer money in order to enrich themselves. Be careful of giving them your money.