Wise Reviews

I am utterly appalled by my experience with Wise Financial Services (formerly TransferWise). What should have been a straightforward process of closing an **incomplete account** turned into a Kafkaesque nightmare that exposed my private information to unnecessary risk. Here’s why you should **run far, far away** from this company:

⛔️⛔️⛔️⛔️Alert!!! Run, run far away from this company. I have been a long-term wise customer. I was with them before they changed their name. This company has p*** poor business practices. It was good in the beginning and now when I needed a new debit card replacement, I have not been able to replace it since march of this year. I have spoke with countless employees. That do their job, but give you p*** poor answers, meaning they're cut and pasting from a script. I spoke to one manager who's tried to help me and was not able to get anywhere. Their escalations team has dropped the ball so many times more than I can account.it is almost like dealing with a politician.

I am fed up with Wise. Friends of mine recommended using the WISE prepaid credit card. I expedited delivery and it cost $20cdn. Now it is useless to me. Next step is to get money into the account (recall it is a prepaid card, almost like a gift card, but the money is not on the card, rather on WISE's server). There are multiple options, and they vary in cost to transfer to them.

I had a very fishy incident with Wise. Wise is requiring verification of my address. I sent them my credit card statement with my address as they requested. Forty minutes later my US bank sent me a fraud alert. Someone at Wise had attempted to use the information from my bank statement to charge tickets. I have had this credit card for over a decade and have never had any fraudulent charges made against it. It cannot be a coincidence that 40 minutes after sending the information to Wise that same information was used for a fraudulent transaction.

I've been using Wise from 2018 and I had no issues with Wise until this year. I had a transfer initiated yesterday to my father. After submitting the transaction, I was asked to verify by submitting docs like my ID and a picture verification. After this step, I was asked to upload my bank statement. I did too. After submitting the documents, it rejected me saying that it didn't match the wise profile name. My name consistent on all the accounts, So I contacted the customer service and enquired about the issue. It's the worst customer service I've came through ever. I told them that I've uploaded all the necessary documents, even sent the screenshots from my bank app. They were repeatedly telling that I'm using someone else's bank account and hence the transfer is suspended.

I have used Wise for multiple businesses and personal use and without warning they decided to shut all my accounts because I “violated international sanctions laws”. In no way have I ever done this (also it is impossible to transfer money from Wise to any sanctioned country) nor was planning on it. I have requested supporting evidence for this decision as I know 100% they will not be able to provide it as it doesn’t exist but I am sure I will not hear back from them. I would highly avoid this company to trust with any of your business needs.

Wise markets itself as a fast money transfer service, but my experience was the complete opposite. I paid for a "minutes" transfer, yet after six days, the funds were still not cleared. Their customer service process is frustrating—when you call in, they ask unnecessary questions, like spelling out your optional middle name, as if you’re under interrogation. Meanwhile, actual fraudulent activity seems to slip through their system unchecked. I ultimately had to cancel the transaction, and thankfully, my money was returned. However, the experience was anything but seamless. If you need a fast and reliable transfer service, I’d look elsewhere. ⭐ 1/5 – Would not recommend.

One of the worst apps ever! While the status on the app shows that the transfer is paused, money has already been withdrawn. Customer service is not helpful, and ambiguous requirements for documents to be uploaded. Terrible experience overall.

Charged me fees for registering. Forced me to add funds into my account in order to open an account then charged me 5$ in fees. When I tried to retrieve my money they charged me more fees. In total I was charged around 20% in fees alone. Hidden fees galore!

I am also having big problems with Wise. It's been over 3 weeks and the substantial amount of money I transferred overseas is nowhere to be found. Countless phone calls and emails with their reps have left me beyond angry. I have provided every document, filed a claim with CapitalOne, my bank who referred me to Wise, filed a complaint with the CFPB, and am currently working with my attorney. They still have no clue where my money is. How hard can it be??! DO NOT USE WISE!

I feel compelled to share my recent experience with Wise to make others aware of potential issues when using their services for business and personal transactions. I’ve been a loyal customer of Wise for many years, using it for both personal and business purposes, including international vendor payments. However, a recent series of events has left me extremely concerned about their reliability and transparency:

Worked fine for quite some time but I never know what to expect. My business account was removed along with my list of payee contact info. It seems that I never know what to expect from Wise. Good concept of a money transfer app but poor execution. Disappointing.

I have been using this company for few years to send money from Canada to Croatia. It was all good, no complaints, until about 6 months ago, when I attempted 3 transfers in span of few days. ALL of them were rejected with message that “recipient account is blocked or closed." I knew this was not true, I get in touch with Wise customer service but they would keep repeating the same story and blaming the bank overseas. I then took a trip to Croatia and while I was there I personally went to bank there to check/verify that everything was in order. They checked and confirmed that everything is okay on their end….

Pros: App is fast and smooth when it works. UI is good. Information is clear. They DO support a lot of counties and currencies in theory.

What a total waste of my time. I closed my account, I would never use it again, and would not recommend these services to anyone. To go through all this trouble to register on Wise website to send a little sum of money for autoimmune medication for supply of only three months and be treated like I am buying some kind of bad drugs is just unacceptable. So disappointed with my experience.

I have been using Wise for some time. Recently initiated regular transfer to my European Vendors. But money has not arrived within expected timeframe, now Wise initiated a check. I provided them with all information requested but my money still were not transferred. Now almost 1 month passed and wise still doing the checking, not refunding my transfers. I initiated also return of money back to my account but Wise is not even sending money back to my bank account. Soon will be seeking legal advice.

I had a terrible experience with Wise. I submitted a claim regarding a scam merchant, hoping they'd help me recover my money. Instead of assisting, they closed my account without notice. All my transactions were legitimate, so their decision makes no sense. To make matters worse, their customer service was rude and unhelpful throughout the process.

How low can Wise go, obviously not low enough. Wise claims to use Plaid to check your account activity and confirm funds, so why does it take additional days and day and days for the recipient to get their money? Even when the bank took your money days and days and days ago... What a hassle! We’re paying fees for a service that should be straightforward, yet they can’t manage even that. They say they transfer money fast, they need to drop the word fast, and they’re clearly awful at it.

I used Wise to transfer a small pension payment from the UK to my account in the US. Last week they closed my account without giving any reason and locked my pension payment. An appeal was denied and they sent an email to file another appeal to get the money back. However, when trying to appeal which they list as the only way, it return me to a login screen saying the account is closed. I filed a complaint with the consumer protection agency in the US. Companies like Wise (which are not banks) should be prevented from doing business in the U.S. It appears they using this scheme to close account and to lock customer money in order to enrich themselves. Be careful of giving them your money.

I tried to use Wise in order to transfer money from my US bank account to a friend in the country of Georgia. Wise directed me to a third-party web site for "verification". This web site asked for my debit card details, which I provided--believing that this is what I should do. This third-party web site had a check block for a music subscription service. I unchecked the block and submitted all my information. Neither my credit card nor my debit card would go through---the credit card issuer had a prohibition against using the card for money transfers or money orders, but my bank that issued the debit card did NOT decline it. However, the third party went ahead and tried to charge me $39 for "contentbreeder" something or other, which is the amount that they tried to deceive me into paying for the music service.

I got my transfer suspended out of nowhere, a transfer I've made 15 times before. They keep telling me that the funds, $2000+ are stuck with their partner Bank, New York Mellon Bank. I initiated the transfer on November 2nd, today is November 29th. No funds, they blocked me from live chat, are not picking up over the phone, and they are not able to give me a date to which the issue will be resolved. I've provided every information requested. I've been lied to over and over. My money is not with Wise, and they have not been delivered to the sender. This is shocking to happen. I have used other processors, but this has never happened before. I even told them I really need the funds for medical expenses, they don't care. They don't care about their customers, period. I will never use Wise ever again. Horrible company, and horrible customer service.

I purchased the app and I was never able to use it. Every time I would login into the account it would make me purchase another plan in order to use it. At first I thought it was an issue that could be fixed but support was never able to fix it or refund the money I paid for the subscription.

Well I didn't want to reach this point, but they left me no recourse. I started a transfer from my US Bank account to my Wise account on November 3rd. It's been 21 days already and no money credited to Wise. The status says the transaction is under review. I have called, emailed, chatted, and provided them with proof of residency and and my identification. All these after I have used the service for about 2 years. They just give me canned answers and a reference to a "relevant team" that will reach out to me when the "review" is finished. There is no other recourse to escalate the matter, other than a complaint process that's also handled by them. What a joke. At this point I think I'm going to dispute the transaction with my bank to get my money back and close the Wise account

I sent a money transfer on October 17, 2024 from the Millennium Bank to the account of this Internet application and so far the money has not been credited to the account. They don't have a support service, as it seemed to me. I haven't been able to find her yet. Beware of this app.

BEWARE: Wise closed my account without notice after asking me to deposit funds to keep the application process going. They sent me an Interac e-transfer request which I used to deposit $3,000. Then they closed the account due to not meeting their community standards and kept my money. I have been fighting with them for a week trying to get the money back. Since they closed the account before returning my funds they have no record of anything and dealing with their customer support has been an absolute nightmare, have sent and received upwards of 20 emails back and forth and still don't have my funds returned. They require a bank statement showing the account name, a record of the transaction including account numbers and payment reference numbers, etc. I have given them all this numerous times now but keep getting passed around and then asked for the same things again. It's an absolute drain of my time and energy.

Horrible experience. Never use this service. Riddled with scammers and Wise didn't even care. Instead they told our bank that they would not refund. Horrible experience. Put in a ticket and all they had to say is try to not get scammed next time.

I and my wife joined Wise a few years ago. We both have long histories with bank accounts and normal bills as most people would. We moved from the US to Italy on the first of October, 2024. My 19 year old son has significant savings in a US bank. We knew we were moving and suggested he open a Wise account as he would be attending college in the EU and it appears to be an efficient way to get the most of his money overseas. When he applied and requested a Wise card, they said the issuance of Wise cards in the US was on hold. So we left the US and he applied at our new address in Italy. They sent him a card at our new Italian address and he received it in the mail. Then the problem arose.

I had just opened the account when I was scammed by ** putting through fake charges. I only had 60 dollar in the account so that was a relief but Wise agents are giving me the runaround and won't refund me. They asked me to file a police report which I did but still no help. Avoid the company. Not worth the hassle.

Wise has high fees and terrible customer service. I put money in and only roughly half came out the other end. This was my first and last time using Wise; I do not recommend it as a trustworthy option for funds transfer.

Blocked my money without any reason, customer support rude and could not explain why they blocked a European transfer from EU account to EU account between 2 EU party to pay for my daughter school. Now they refuse to return my money so I am unable to close my account.

Subject: Avoid using Wise for money transfer at All Costs: A Nightmare Experience. I recently attempted to transfer money to Spain using Wise, and my experience was nothing short of a disaster. The process was incredibly time-consuming and frustrating, and I was ultimately left waiting for my transfer with no clear explanation or resolution. After providing extensive documentation and spending hours on the phone, I was assured that the transfer would be completed within a week. However, when I followed up after a week, I was informed that the transfer had not been processed and that more information was needed. This was despite having already submitted all the required paperwork.

I wanted to send a wire transfer from the WISE app, thinking they were a legitimate platform; however, they are a SCAM. Firstly, the app required my social security number, bank username and password. My bank set up a test ACH transfer of $1.00 to ensure it was received. The next day, two separate transactions were sent to WISE. I didn't enter an amount for the transfer as I was waiting to see if the test amount was received. Someone from WISE used my credentials to access my bank account and sent two transactions to themselves for the exact same amount. Also, they set up an ACH from my account for another company, which I didn't create.

This pseudo-bank is a joke. Their customer support is nonexistent. I reported a fraud concern and the next thing I know, is that the case is closed, WITHOUT ANYONE FROM THE TEAM EVEN CONTACTING ME. I have to now reopen the case, while all my card details are still exposed and compromised. They are blatantly breaking Basic PCI compliance procedure. In short, VERY IRRESPONSIBLE PRACTICES. Do NOT bank with them.

I have filed the following complaint with CFPB about Wise.com: "On August 29 I sent $43k to my bank account in Brazil on Wise.com (membership number **). Wise informed me the transfer would take 3-5 business days. On September 5 Wise website informed my money had arrived, but I couldn't see it in my Brazilian bank account. After asking, Wise told me I needed to send proof of wealth, to share with the intermediate Brazilian bank they use (Wise did not inform me about an intermediate party before). I then sent Wise my 2023 tax return and my 2023 W2 form, which show more than enough funds to cover the amount of the transaction.

My first test international money transfer with WISE from US to Germany of $1k went smoothly within minutes. Now I wanted to transfer $30k for a home renovation. WISE wants me to use my bank to transfer the money from the US to the WISE account in Belgium before WISE can pass it on to Germany. In this case I might as well use my personal bank to send money straight to Germany since the cost for me is the same as sending it to WISE in Belgium. I contacted WISE phone help, but their service was „currently down“ (3 days same message).

They have messed up with my bank card payment. First, they lied 4 times that I was the one that cancelled the transaction. Then they admitted it was their mistake and I need to wait 10 days for a refund. After informing them my dog has an operation tomorrow they told me "sorry, we can't help you". I am completely broke, I don't have money for petrol to go to work tomorrow but most importantly my dog has an operation.

My very first transaction seemed fine at the beginning. Soon after, I discovered a typo in my email address and wanted to edit it, even before the transfer went through. The app did not allow editing. Then the nightmares began. I was required to verify myself by an endless variety of ways, including utility bills, selfies, etc. Often they were rejected and I had to repeat the process several times before they were accepted. When I explained my situation, for some inexplicable reason, my account was closed. Besides if you pay in USD, they only allow pickup in local currency, never in USD. A huge disappointment. I wouldn't recommend Wise to anyone.

Do not use this app. This is the only financial institution that will block access to your card without properly reviewing their own policy! Their customer service is the worst and is in no way comparable to real banks like Chase or Wells Fargo. They disabled my debit card because I informed them I gave it to my parents to use in Korea. Their policy clearly states that you can have authorized users, and the account holder will be fully responsible for all transactions. Knowing this, I approved my family to use the card. Even after their agent made a mistake, there was no apology, and I was threatened with blocked communication or termination of my account. As soon as I found out this company can put a block on my account for letting my parents use my funds, I pulled all my money out. There is no need to threaten me about where I can keep my money or who I can allow to use it.

I was among the earliest adopters of Wise. I recommended them to friends and associates all over the world. After a (fortunately) small recent transfer went awry I was dismayed to find out they have zero customer support. The agents you reach over the phone cannot "verify" my account and insist I must communicate with them via email. All my emails have been replied by what I must assume is an AI robot. In this particular instance I am filing a complaint with the Treasury Department and the Comptroller of the Currency in the U.S. and the Central Bank in Brazil. Hopefully, the cost of responding to these complaints will help them mend their ways or shut down completely. Meanwhile, unfortunately, Wise is no longer a trustworthy intermediary for financial transaction.

I have been using Wise for a year, and over the year it has degraded. Today, my money got stuck with wise ($800) and could not move. Tried with 2 consumer support folks, both could not help. Huge issues on their side, so beware. I am NOT going to use Wise anymore.