Wise Reviews

I used to transfer my money with Wise, until today. I needed $150, Wise confirmed the recipient will receive $150 charged $6. No worries there. After 3 days the recipient informed me only $116 arrived. Customer service was simply saying I didn't read the conditions. When I showed the screenshot, simply said "the bank has eaten your money". No more credibility now. I lost $40 for a simple $150 transaction.

After I wire my US$ to Wise account, they asked a lot of documents and confirmations and after four days they cancelled my transfer wasting my time and money. I called them and they said that cancellation was because the exchange rate have changed during their processing time. Why they didn't tell me?? Wise customer service is the worst I ever seen. I don't recommend this company.

Hi, I used Wise as you promised a trouble free quick transfer, not only has my transfer not been completed, now my account has been deactivated for no reason, I supplied the documentation you requested with 4hrs of receiving email. No further request has been received. My shipment has now been delayed by one week and I may have to wait even longer if I do not get payment to them in next 24hrs. When I went to appeal I got the screen below claiming the email I am sending this email from is not valid. This is despite your company receiving emails from me since last Thursday. I will have to take this up with fair trading NSW, I expect a prompt response as to the reason my account was cancelled. I should have gone with torx FX or send. At least my money would be there by now. Thank you for letting me down so completely.

I had to receive payments from an advertising partner through the Wise platform. I had no choice but to sign up if I wanted the money. The site looks great and honestly puts Paypal and others to shame in terms of UI. During the signup flow, you're required to deposit/pay $20 to set your account up. I think the first option listed is to use a credit card--with no mention of extra fees or anything. Of course, I did that. Weeks later I got smacked with a $10 transaction fee from my bank and DAILY compounding interest charges since my required payment for signup was treated as a cash advance. Seeing as how I was then able to transfer the money, it *was* a cash advance. I now see that plainly. But, why not warn me?

Updated on 01/28/2022: Wise closed my account from one day to the next and without warning me and left me without all my money, which I earned in an honest way by giving language classes. After many days without any kind of response by email, I finally got their reply but they responded only with evasions, without giving me a precise answer about when they are going to refund my money or how long they are going to take to do it. It is really a company that I do not recommend to anyone because of their lack of seriousness and what they are doing is a total scam. I demand an immediate response and my money back! They are holding $45,000.00 with no responses other than it's in review. They received the funds, but will not refund.... No Reasons for not sending funds back.

Infuriating! So time-consuming to set up the account - so many different ways to verify my identity. Put $ into account, as requested, which was supposed to take up to a day to be verified. Today I get a message that I've been deactivated - NO EXPLANATION!!! Maybe I shouldn't worry, but I'm anxious that they've stolen my information.

1. Whenever rate of a currency-pair changes rapidly, WISE-SCAM starts. If it appreciates 5% or more shortly (e.g. within the agreed period of guaranteed rate) WISE cancel your transfer, even though the rate was guaranteed. On the contrast, if rate depreciates more than 5% they will not inform you, will not cancel, because they can make extra profit. If your amount is relatively higher like 5-10K or more, Wise will deactivate your account without any info!!! Then there is no way to get the related info, even after hundred calls. Only option, you will have to appeal, because you are a criminal, you made a crime, Wise just punished you.

TransferWise deactivated my account on 18 November 2021 with $50,000 in my account. I need my money back!! TransferWise, please stop holding people's hard earned money with no tangible reasons and stop destroying lives.. #STOPTRANSFERWISESCAM STOPTRANSFERWISESCAM STOPTRANSFERWISESCAM STOPTRANSFERWISESCAM

If you need a bank account to get paid don't use Wise. I have been using wise for a few years now with no problem and decided to take advantage of the direct deposit feature.. I am working in another country and hadn't yet gotten settled and in order for my employer to pay me, I needed an IBAN, etc. Set up a wise.com account to get paid and everything was going well until SUDDENLY my account is deactivated right before payday, and right before the holidays..

Very bad experience with Wise bank, they close my wife's account without intimation & not giving refund of 1200 pound. There is more than 3 months and very frustrated, 1200 pound is very amount as Indian, specially students pls don't open account.

Before I sent the site said it will be there is 20 minutes, 10 days later no updates, they didn't ask for additional information and they do not care. Just lip service. No real reason. You are better off using a carrier pigeon.

Think twice before you use Wise to have a monthly social security check deposited. They held up my SSA monthly retirement payment (which they have received every month) for a "sanctions review". This is to "verify" my monthly payment and it came in on a Friday! Can you believe this company would withhold a monthly retirement payment when it is clear where it came from? Do NOT use this company.

Updated on 12/15/2021: Wise closed my account from one day to the next and without warning me and left me without all my money, which I earned in an honest way by giving language classes. After many days without any kind of response by email, I finally got their reply but they responded only with evasions, without giving me a precise answer about when they are going to refund my money or how long they are going to take to do it. It is really a company that I do not recommend to anyone because of their lack of seriousness and what they are doing is a total scam. I demand an immediate response and my money back!

Long story short: Wise is supposed to refund me a transfer for an important amount of money (> $25,000), but they haven't done it and more than one month has passed since the moment I made the transfer.

I opened a Business account in USD to receive client payments. One overseas client, a major oil company pays me from their London based account. Initially each payment was notified to me the day it was paid and became available after a couple of days. For the last few months however I no longer get notified and it's been taking up to a month for the money to appear. I've contacted customer service numerous times just to be told "we are carrying out checks and the money will be available shortly". Appalling customer service so I now closed my account.

I had used reliably for 2 years making near 100 transfers, and even recommended to others. But recently I made a transfer and funds not received of yet. It is more than a week since expected and funds were already taken from the sending account. The receiving bank researched and never received. Both sender and receiving bank say problem is with intermediary, "Wise". Wise only says it is "pending at receiver partner" and be patient. They do nothing but wait for this partner to reply; they don't guarantee anything nor will return funds. From customer perspective, money is just gone and they won't make things right as cost of doing business and retaining me as a customer. No way to file dispute.

This is the worst company! Please don't transfer big amounts with them. I lost $5K a month ago and these people will not do anything to recover your money. I have been on the phone with them every day, emails but nothing. Please be careful, It is better to pay more but have better protection. Don't use them.

DON'T TRUST YOUR MONEY TO THESE GUYS! I AM WARNING YOU!!! I have worked with Wise for the past year and so and never had a problem, everything seemed great. I have never had a credit card in my life as I have been fu$%^ by banks in the past. I have decided to trust Wise with my money at it seemed all very clear and low fees on transactions. I even get my salary paid there!

We used this service to pay an overseas vendor who later had to issue us a refund. Since we paid using Wise the vendor was constrained to refund using Wise. It's been two months and we still don't have our money. The vendor provided full documentation that the refunds was done in the right way. Repeated inquiries to Wise customer service yields a very unhelpful "and an update on the transfer status has not yet been advised by our partner". I'm sorry but that simply doesn't hold water after two months, in these days of instant funds transfers. Stay away.

Very bad experience with Wise. I just wasted 6 months. You do not get proper answer, you get a surprise of the year. After I set up an account (waiting/chasing for 2 months), they abruptly closed my account (citing **). They made a mistake, I got penalized. Very bad customer service. You get reply from five different people, diff opinions. Will not recommend for INR. Very very disappointed.

More and more evidence is pointing that Wise (transferwise) holds your money for months to earn interest. Do not use Wise (transferwise). Their customer service will keep telling you that they are performing financial checks or they are processing, but according to a former employee they only hold money to earn interest on it.

They spin your money around and make profit and then return it back to you weeks later and say "Wrong recipient information" so we were unable to transfer it. That's what happened to me. I was allured by their "great" exchange rate. Don't be a victim! The exchange rate itself is a scam.

I chose to do a company transfer to UAE to save on commissions. What I thought would be a simple and rapid transfer turned out to be a never ending cycle of document sending and getting no updates from their chappy Indian customer service.

I have been a happy client for many years. But last week they stopped a transaction to review my documents. I've sent my income statement, but the transaction is still pending for more than a week. No support calls possible, and support chat always repeats the same message: "Transaction is pending, nothing we can do". Don't use Wise if you need to transfer money in time.

Since changing to Wise they do not protect your transfer. What used to take less than 24 hours takes a week. On September 23 I sent transfer of $254.69 and immediately pressed cancel because it was going through the longer swift network. I reached out to customer service as App was not responding. I logged in of App and was shocked to see transfer was still in process. I emailed again and pressed cancel again. I followed up at disputes and uploaded proof. I was told I waited too long to cancel. This was only after I informed them I knew the refund policy. They said I did not contact them before my money left my bank to cancel. This is false, in addition they say no cancel request cm in until 27 but why then do I have a copy of their email dated the 25th and thanking me for contacting customer support?

I attempted to sign up several times, in each instance was temporarily charged somewhere around $60CAD to begin the process. The money was returned quickly but the sign-up process never completed and after multiple failed attempts to reach someone for support to understand what the problem was I simply gave up. No one ever contacted me back.

They suspended our business account with more than €60,000, after 4 months of usage, ignoring all the documents we sent to confirm the nature of the transfers, investor agreements, IDs, selfies, and other documents. We are a small startup and they just ruin our business from the very beginning. Unfortunately, we found the negative feedback too late. They will bury your business, try to stay as far away as possible.

On September 10, 2021, I took a Bolt car service from London Heathrow airport. As this is a car service ordered through an app, the price is already set when you request the ride. When I accepted the ride, the price showed £34.50. However, I was subsequently charged £44.50. When I contacted Bolt regarding this, they claimed the driver manually added an additional short-term parking fee as well as a longer ride fee. When I explained to Bolt that the driver did NOT have to pay the fee, citing that there was no wait time and LHR has a specific area for ride service pick-up and no fee is charged to the drivers, Bolt ignored this information and refused to credit the difference. Additionally, the driver intentionally took a longer route through central London while he spoke on his handheld device and frequently stopped. A ride that should have taken approximately 1 hour took 1 hour and 52 minutes.

Wise the big scam! 15500e frozen since 1 month, clean money from my company, many victim on Facebook and Twitter. Every time the same fake excuse "we have control and it's take 60 working..." It's illegal. Many victim after 6 month don't recover their money and take lawyer. Soon Interpol will be Notified.

I have used Wise multiple times over two years, recommended by several friends. It is simple and fast, and less expensive than bank services I previously used. Customer service has been responsive and quick when I had questions. Super-happy!

I have transferred in March €5,000 using Wise/Transferwise that up to now I was quite satisfied with. Somehow, the money that they acknowledged having received never made it to the final recipient. Wise contacted on several occasions end up saying the money is lost, and the intermediary bank of New York they sent it to has not answered their request... In other words, they are suggesting that I have lost money! The final recipient has of course been contacted numerous times, and has clearly not received the money, as attested by their bank. BUT: they are sorry and wish me nevertheless a good day!

We had a business account and it was working quite well. But on the end of July account was closed with no reason after 2 years of perfect account management. Money wasn't yet returned, despite of several email, which of one gave a time for refund never respected. Please note that this is happening to a lot of accounts anywhere in last three months. We suggest to contact Financial Conduct Authority (**) and report your problems. A possible class action will take place in next future if this situation continues.

I first used Wise on the 15th. I entered "recipient" account information (CAD). I was told a USD to CAD transfer would process on the 17th. I initiated my first transfer from USD to CAD (my recipient account is CAD). *After* I hit submit, I was told it could take "up to 4 days" to process and that my money was expected on the *22nd*. That's not 4 days. It indeed arrived on the 22nd. Back into the account it was pulled from- less $2USD.

I have recently done a transaction with TransferWise Ltd. from a New Zealand Bank Account on 13th Sept 2021. However due to some unknown reasons, TransferWise was unable to process the funds even after 1 week, till 20th Sept 2021. Therefore I requested them to Cancel this transaction & refund the money back to my NZ account, which they claimed on 20th Sept 2021 that, "You will be receiving your funds back in 1-3 working days."

Wise have now held €10,000 for over two weeks, they started by asking the most ridiculous questions, stating as they are FCA regulated they need to undertake extra checks. They Started by not replying for days at a time to the information provided and have now ignored all requests for a return of our funds. This is clearly some corporate policy to hold millions of users funds for weeks at a time and use those funds for their own needs. I'm sure the FCA and Financial Ombudsman will be very interested in hearing about those practices.

I have $12,000.00 CAD in the Wise system to send to a friend. He just alerted me that his account was terminated and I looked and my account has been deactivated. This is not right. What is my recourse? I am so NOT impressed, that is a lot of money for them to play around with. WRONG!

I just got busted sending a scammer money by mistake and there is no way for me to get my money back. In my opinion, to protect the public from scams, there should be a way to cancel transfer. Look around, the world has evolved and become crazier with IT hacks, account takeovers, so does technology, especially involving money. Wise is a real hell of terrible app to transfer money. If I could rate no star, I would!

They ruin all our business without any reason, when we talked to customers support they keep sending a script message again and again like we are nothing. Scam company. They start friendly and they become a nightmare, if you are a Wise member keep in mind one day will be you. My advice to business owner, if you are using Wise move your money to another place or leave a little, there's a lot of other companies friendly like Tide or Payoneer or use your local banks.

They deactivated my account for no reason. They have also refused to refund my money after waiting for more than 70 working days. Not a single reply to my many emails from their appeal department. Worst experience.

TransferWise was great. Wise, not so much. Didn't really have issues with them for the past two years, but for the past month their service has really gone down the drain. No proper communication, bot-like customer service agents. I'm not in Europe, so I can't call them, but even if I could, I wouldn't, because the call would probably end up at a BPO somewhere in India where the call centre agents would be bots and only trained to stonewall. Transfers are delayed, they're not giving proper reasons as to why, but the fees keep increasing. I'll be looking out for a new service provider who can deliver. A year ago I paid less than 5 euro for a simple transfer. Now it's closer to 7. No, thanks.

They suspended our business account 4 weeks ago. On same day our partner wired us 11.000€. Wise till today didn't sent back the amount to our partner. They even don't answer to our emails, by phone they don't give any answer regarding this matter. NEVER USE WISE!!!

I have been a customer with Wise (Previously TransferWise) for the past 2 years and have experienced poor service before but have always overlooked it because it was convenient for me to transfer funds. Once the estimated date of arrival was not met, I would message the customer care service and usually get an updated time of arrival. This would be accurate and I could pay my bills on time. I transferred my monthly funds on Friday 27 Aug (evening) and the estimated arrival date was Monday 30th. I reached out the customer service team on Tuesday morning when I saw the transfer was not paid out. I spoke to Yesoda **, Praveen & Tejeswi in a space of 2 days and was still not able to get a clear answer on the status of my transfer.

Wise requires financial information relating to transfer and conversion of large sums of money to comply with money laundering regulations. I was requested to provide sale of stocks with my name on the statement relating to the amount necessary for the wire transfer information from Fidelity and I complied to the request. I was requested to provide the statement of my bank with the deposit of funds from Fidelity with my name on the statement with page 1 of 6 having my account number indicated on the page and page 4 of 6 reflecting the deposits from Fidelity with identical amounts. I was requested to provide a statement or screenshot of latest accounting that no statement had been released yet that showed the amount wired to Wise with the account number I did but I had marked out other transactions not related to the transfer on my bank statement.

I was sending money to family overseas that were going hungry because of Covid and also supporting a food bank, Wise suddenly deactivated my account, giving no reason, and all attempts to find out why have not been replied to. As to date they have not returned the money in my account, over a month now. Please avoid this company like the plague.

This is not a company you want to you to manage your transfers. Four weeks ago they blocked a payment to our team without specifying the reason. We sent again. Blocked again. The reason being because we used their Poli system. They said, "You need to use the same account." We responded, "We use the same Wise (ironic) account, the same bank account, the same user, even the same PC to do our transfers and Poli is your service!!" No response. Four weeks, you call they hang up. Email over a dozen times, not a single response.

My experience with this company is beyond horrible. Their transfer process is extremely slow for amounts large amounts starting at 1K and above. They will pull the money out from your local bank via ACH and their website will state it will be deposited in your Transferwise balance in about 6-10 hours. That's all a lie. This has failed be about 3 times and the money actually takes 3 days to get deposited in Transferwise. Their customer service is extremely poor, long hold times. Additionally they claim you can withdraw up to 1000 a day. Also a lie. It limits you at $500USD a day. Be careful when dealing with this company. They have the most inefficient team and processes in place. I would appreciate if they are more transparent with their processes. Don't state on your site that you will do something within a certain timeframe and then fail your customer. I would suggest looking at other companies and stay clear of this one.

I am in Ukraine from the United States. I made one transaction with my card. I transferred money to a friend for legitimate purposes. Money was transferred after she paid for a hotel and some food. No transaction was anywhere near outside of the customer agreement. All of my transactions together probably didn’t even add up to $500. I made one transaction with my card for $14. Then my account was cancelled and every dime of my money is stuck in an account that I cannot access. I would absolutely recommend that no one ever uses their service. I have all documentation to verify my trip. I have my flight info. I have everything. However, I cannot talk to anyone with Wise because of very poor customer service.

It all sounds like a great idea, especially for US users who by US law cannot hold any bank accounts in anything other than US$ within the US. Many overseas accounts, especially in UK will no longer allow accounts unless you reside in the country. Sadly, since the change to WISE, designed to facilitate holding accounts in most major currencies, the system fails dismally! Yes you can save money by transferring funds at a lower cost than a typical bank, but forget about setting up accounts to hold funds in for several reasons.

Never deal with them. I used them for the first time last week for a small amount $71 Canadian, it went fine, the money was there in the UK Bank Account within minutes. But yesterday the money never arrived, spent over an hour with the Credit Card company who confirmed they approved the transaction but Wise never posted the transaction even though they emailed me to say the money was deposited. The recipient didn't receive the money. I do not understand how companies like this one can operate without fear.

Started with a straightforward transfer of money from my checking acct to their business checking acct all within the same bank. I went to check on the status (no notification from them) and found the transfer was cancelled because they never received funds. The bank knows the day they received the funds, but Wise refuses to do anything without proof (don't they have an A/R person)? So I'm in the process of working with the bank to resolve. It will probably take weeks. Don't do it. Making a mistake then not be willing to own up and resolve it is no way to run a company.

Take care. Good for some few operations, e.g sending some dollars to your son outside, but if you have some large amount of money they can close your account for no reason (maybe someone you buy is suspected or sth they will never clarify) and they don't even advise beforehand nor notify you that your account has been blocked. You will just find out it when your received payment be rejected or try to log in. Appeal are relied replied with something like "We comply laws, sorry your money will be available in 60 laborable days..." but you cannot know nor choose in what way. Maybe they send a check to your address or simply keep silent investing your money. This is very unprofessional!

UPDATED 3/26/2021: My account with TransferWise was "deactivated" after I had sent money through them. After I made the latest transfer attempt, the recipient kept asking for the funds and I was unable to get an answer from TransferWise to my inquiries. Recently my TransferWise was "deactivated", as they call it, without giving any notice or reason. There was no contact information except email to "appeal", as if you are a criminal convicted of a crime. I am not able to get any answer or find out what is going on with TransferWise. I am trying to give warning about this company that you are liable to lose any money that you try to send through them. Thanks and good luck to those who have already lost their funds through them.

I successfully used TW for over a year to transfer money from my US bank account to my Spanish bank account. I make transfers of $2-3k once or twice a month. Suddenly last week, my TW account would not accept my Spanish account as a recipient. Several chats and phone calls to their customer service center over the last five days have failed to resolve the issue. They keep saying their "tech team" is looking into it and I should expect an email in a few days. Yesterday, rather than work to resolve the issue, the customer service representative told me that I should use another transfer company to make my now-urgent transfer. Hence, I will take his advice and stop using TW. It's a shame, because when it works, it's a great service. But I need a company I can rely on.

I am surprised at the negative reviews of TransferWise. On the contrary, I found TransferWise quite reliable, fast service to transfer more than $100 K to India. I saved more than $4 grand when compared to banks. The only rate limiting step is verification which would be faster if you submit passport pages rather than driver license. Customer support is top notch and quite the industry standard. Overall, I am a highly satisfied customer and would strongly recommend it.

Definitely a very suspicious way of doing business. I do not trust them. That's why I asked them to prove their identity, by providing a company registration certificate and the first and last name of the employee that answered by email. But they have refused to identify themself. That's a very suspicious behavior. The company has a license in UK, their corporate offices in located in a tiny country called Estonia and their support team answers from a tiny city called Tallinn; Tallinn or not Tallinn, they hide their identities. I will definitely exclude them. Definitely a suspicious situation.

If you read this, stop joining TransferWise. Yes, like many other money transfer services, it used to be good. But unfortunately, their expiration date has come.

TransferWise closed our account without any expectations. We asked them to provide an account statement and refund the funds. No response after sending many emails. You cannot call them nor talk to a real person. Completely hopeless situation. Stick with real banks!

I wanted to make a transfer from my bank account in France to my bank account in Canada through TransferWise as they offered a better rate. In the end, the money left my account in France (verified I used correct RIB) but TransferWise never received my money. In response to my complaint and me sending proof of transfer that a standard French bank provides, the agent simply told me transaction was cancelled as 14 days has passed. Where is the 6000 Euros? No one knows and TransferWise will not assist you in any meaningful way. Had I used a bank to bank service, at least I would be able to investigate with my bank in Canada.

I have been using TransferWise for longer but not less than 2 years. They have been great so far, until 2 months ago they started to complicate everything. I live in Europe, I send money to my mother in India for all this time. They never asked me a transfer purpose. Now 2 months ago I sent my mother money like every other month, I got email from them "The money is in her bank account" which is a lie, we waited for days and days no money my mother got.

I opened a borderless account and at first everything was fine. But now, transfers are being delayed for no apparent reason - I have been waiting over a week for just $100. Still waiting. Customer service is all, "Sorry, but sometimes there are delays." Not helpful at all. I will be closing my account.

Bad, bad customer service that does not understand English. You contact them about one thing, they say another thing. Ignorant, rude, incompetent, and completely unhelpful. They lost my e transfer with my money when I sent it to the correct email address. They refuse to admit any responsibility. And my money is stuck in limbo because the recipient bank cannot accept the money due to incorrect information. And TransferWise doesn't give a shoot about its customers. Thank gods it's $30 transfer. If it was $3000 might as well say bye-bye to months of hard-earned money.

I’ve been using TransferWise since 2017 and had absolutely no problems, it’s been smooth over these past years. I even opened a business account for my company. Their support had been outstanding in the past. However, based on the recent reviews it all went downhill this year.. My account was blocked 10 days ago with 4,000+ euros in it. They haven’t even sent an email to notify me.. I found out when I couldn’t login. I called them immediately and what caught my attention was the accent of the person.. In the past I only spoke to native English speakers.. (so they’re budgeting and outsourcing now - not doing well). The person was totally useless and said that I have to contact their appeals via email as they cannot access or provide any information regarding the suspension, not even the reason.. I sent multiple emails to appeals and got no response whatsoever.

BEWARE. AVOID TRANSFERWISE - they'll look great in the beginning, but once they've gained the trust on you, and you leave money in the account (balances) they'll suddenly freeze your account and say, "We are deactivating your account for some unknown reason," and say, "We will return your money after we done our checks within 60 days" - LIES, you will not see your money and no reply will be given to you to your emails! Dont trust them, you better of using other apps / or real banks - NOT THEM! Horrible transferwise!!!

I use Transferwise perhaps 5 or 6 times a month from my US account to family (studying) overseas. Often 4-6 hours or 24 hours - but sometimes 6 or more days - it's rubbish as I test their "reasons" why and they are invalid. I did 3 transfers last week - the first 2 as I'm filling it in to my regular recipient (my daughter) it says "4 hours" - hit enter - a minute later it says 6 DAYS! So I do another transfer - same deal - usually these are completed within 48hours like it's the 20th century. SO then I do a 3rd to my own account overseas - same bank withdraw - similar USD - same same everything just different recipient currency - DONE in 5 minutes. So they lie to me about the other transfers blaming Citibank - wrong - it's Transferwise that is playing games and gambling with currency futures plain and simple. Their customer support is non-existent - BE ADVISED.

Nice, friendly and very easy application. Will Promote and recommend everyone vest. Compare to Pay Pal thieves and liars. They stole interest from me and holding your funds how much they want like a mafia. Would recommend TransferWise.

My brother supposed to get $5500. Money never went to his dollar account because it was changed to Euro. And I never got the money back, it's been month and a half!! I email them every other day. They say wait! I should have just gone to bank and do my transfer. I don't know what to do at this point.

I have just encountered a similar experience with the writers above. I intended to make two small bank transfers (100 euros each) to two separate European accounts from Singapore. The money first had to travel from my bank account in Singapore to TransferWise's central account in Belgium before it could get distributed to the two European accounts mentioned. I kept looking at the app and there was no movement, the ETA of funds kept getting pushed back day after day.

Since mid-July early August 2020, their service seems to be very bad and their customer service is completely useless. Before finalizing the transfer, they show you a date and you pay your money. Once they have your money, they block it and they go "we are checking, we need 1-2 days" and this could go for a week and sometimes more. You cannot cancel, you cannot talk to the Check Team. You cannot have your money back. From reading the reviews, it seems a very common case in the recent months regardless of how old your account is.

Recently had the misfortune to use this TransferWise service. They promised faithfully to send the full sum.. Basically they lie, they lazy and used a very expensive intermediary to send. My friend sent me 173$.. I got 108.. 70$ in fess deducted. I suggest use MoneyGram as they more reliable and instant.. Will never agree to send this way again. Permanent.

Registered on this server to transfer money. Transferred money within a week to the recipient and also to his own account. After that, I could not enter my account, wrote to my e-mail and I was told that my account was blocked, I need to go through verification, I sent all the necessary photos, after 10 days of waiting I was informed that my account was blocked for 60 days!

I have been trying to transfer my funds from Japan to the US for the past 2 months with TransferWise. Due to a documentation error, my money has been taken by TransferWise and they were unable to remit my money to my US bank account. I have followed directions to request a refund via my bank, but TransferWise has denied the refund. I have yet to get a response back from their support team regarding this refund. They have been accusative throughout the entire process and extremely unhelpful. I cannot recommend this service to anyone.

They don't even deserve one star I swear! I made a transfer back in June 22nd, they said the money would be sent my recipient's bank the following day(23rd), a week has gone by and the money still wasn't there. So I called them and I was told that the routing number was probably wrong, my recipient contacted her bank, so they gave her the wire transfer number. I tried doing 2nd transaction and used the wire transfer number, the transaction did not go through because the system says it's incorrect. The recipient went back to her bank and found out that the routing number she initially gave me which I used on the initial transaction was correct. They said the money went through but couldn't tell me where it went.

I wanted to send money to a business in Spain. I been receiving error messages "cannot send to this recipient" without any other information. There is no tech support contact or any way to resolve the issue. Had to use another Xoom to send money... They should implement some sort of customer support.

From losing my money to lying to my face about issues. I have had many issues trying to transfer money abroad. Being told I have incorrect account numbers and many other lies. Having to borrow money and transfer by other means because TransferWise still has my money it it can take a long time to get back. And then finding it was their issue the whole time. Currently my payment has been missing for over six weeks. Many phone calls to terrible staff that just don't care and tell lie after lie. And when you call them out on their lack of care or their lies they hang up. Just nonsense from a company asking to be responsible for your money.

Refused to refund my $10 test (deposit) transaction, after immediately requesting them to reverse it. They claimed it was already cleared/done and there was nothing they could do. I filled a charge-back with my bank and won. Unfortunately, the bank declined to dispute it with them, just giving me the money back themselves. So they did not lose the money as they ought have.

Credit/Debit Card is useless for shopping and paying. After 5 attempts I quit on trying to pay with it. TW help is really not helpful - FAQ. Each attempt finished with card declined or card type unknown on unsupported. I'm in white list country with no issues, in center of EU. This does NOT happened with card from i.e. Germany operating in Austria or Netherland. Why this is happening to TW card?? This has nothing with card from other country, this has definitely something with card is issued by "unknown or untrusted authority", otherwise it would work. So far for card. Other services works, tried Money transfer, exchange rate transfer, sending Money to bank account, all worked well.

By far the worst experience I've had ever with any company. I was sending CAD to India and thus was the first time ever I was using remittance. It was a surprise to my parents but at the end I became a fool for using the service. Their transfer system itself is flawed where they ask me to transfer to a bank account based out in Ireland in CAD and then they 'exchange' this amount in INR, which is extremely confusing to me as first time user.

It is a good service if you do the basic. I was studying abroad and needed to send money, as usual, and they block me asking proof of residence in my home country. I offered all the legal documents proving that, but they insist on the utility bill with my name. They hurt my family and me abroad, making me wait for their slow administrative process to solve this. Be careful.

I made a transfer from Hong Kong to USA, my HK bank was with my native Name vs English name in USA ID; so the First Name was different, but the Last Name, DOB were matched. In other cases, at most TransferWise (TW) will asks for HK ID to prove the Name match from the transfer Bank and that will be all. But, in my case, they asked for name change certificate which didn't exists to me! They are so unprofessional and unreasonable request for something most people don't have such as name change certificate?! Ex: staff Tiina requires for HK ID that was reasonable; BUT another staff, Hui ** requires for name change certificate and that became unreasonable and unbelievable!!!

WORST Customer Service. Recently in June 2020 Transferwise closed my account without giving a dateline for me to respond to their inquiry on money transfers made. It was a week plus before I can gather some documents from way back in 2015. After that It took about 1 month for Transferwise to respond negatively without giving any reason for account closure. Calling customer service is useless, like talking to the wall, and made it quite clear they are NOT empowered to do anything beyond answering calls for nothing.

I've been trying to send money through this service for a week now, and nothing seems to work. Tried to contact them but non of their phone numbers work, it just seems like a big scam to me. They got all my banking information and now I'm scared and had to open a new account to remove everything from the current one.

I made a transfer of 1000 Euro to Kenya. The money did not arrive. I found out that Transferwise deactivated my account. I wrote an email to ask an explication. I got no answer. I called the helpdesk. They could not tell me anything. Their advice was to send an email, which I already did, without reaction. The helpdesk also told me they have the right to block accounts without prior notice and without explication. I don't have access to the money on my account and the 1000 euro I sent is missing. The helpdesk told me someone would contact me via e-mail within 10 days. All this is unacceptable.

I have not have any other issues with Transfer Wise except for when filing a dispute. An atm did not disperse the funds however the money was deducted from account. 10 days later, no one knows what to do. I have been on hold for 55 minutes and this is my 7th call. I get a lot of "I dont know" & "maybe you will get the money today". Words you do not want to hear from a financial institution. They said 7 days, we are on day 10 and nothing. While traveling be mindful, this will take a lot of time to resolve and it is not a good experience.

In my years of being a business owner have I not seen as bad customer service as TransferWise offers. They randomly hold back payments from our business clients claiming to be needing additional information such as the sender's business name and registered address. After several days, numerous contacting efforts later I am being yet again asked for more additional information on top of those already provided before. They do this to buy more time to keep playing investment games with your money. For me this is quite clear situation. They hold back some percentage of the incoming payments to their accounts. Why?

I have been using Transferwise for some months, great rates, good speed and low fees, when all is working well a really good experience, but look out if there is a problem. Customer support is awful and I believe deliberately deceptive. I had a transfer from AUD to THB that got nowhere. They had a pending transaction locked up funds on a debit card, but they never processed the payment despite their app saying it was minutes away, that message kept on resetting send time every 15 minutes for about 12 hours. When I called they said they would investigate, but instead deleted my account, saying I had violated their terms of business but refused to explain what I had done (I had done nothing). I spoke to a friend with the same experience who finally got Transferwise to admit their locked in exchange rate was going to lose them money, so they blocked pending transfers.

I used Transferwise to send 100 $ to someone for a service. I entered the bank account details they have provided. The amount was subtracted from my account and was gone, no one received it. When I contacted the customer service, they asked for the confirmation, which I provided. They said that "we never received the funds for the transfer, so it was cancelled after a cut off period." A lot of headache and waste of time.

TransferWise offers no protection from scams. If you report a scam, their policy is to try and stop the transaction before it is completed, (which will not be fast enough in most situations), or ask you to file a local police report. You’re better off using a credit card directly to make a purchase.

From reviews I understood that this is a service mainly for smaller amounts (up to 7.000 euros). I wanted to give it a try for a larger sum. I started the transfer for € 15.000 from The Netherlands to Thailand. A rate was quoted right away, as was the expected time of arrival of the money in Thailand. It took 4 days, but with a fixed rate that is no problem. The money arrived on the arranged date and time and the rate was better than the best cash exchange facility would give. No more carrying cash around for me anymore, the way I used to transfer for the best rate.

Do not do any business with them... Warning. I created the transfer transaction in the night. Next morning I check the rate and it was more and created another transaction and paid for that particular transaction. Each transaction has a separate pay button. This stupid company did my transfer of the previous transaction though I have not paid for that transaction. Not ready to pay now for the difference saying that they will always pay for the first transaction in the queue. Then why the hail you have separate pay button for each transaction? The most stupidity is reference number is just customer number. No unique reference number for each transaction. This is a dodgy company. Support is zero. After making email calls, just replying on the email that they can't pay the difference. I am complaining against them to AFCA and appeal to cancel their license. Do want to give even a single start.

I used this service to initiate a wire transfer to a hospital in Turkey for my surgery as a reservation fee. They were $30 cheaper wire fee than my bank. The total wire amount was $350. Everything was going well the first day, but the next day I was all of a sudden deactivated and my money was refunded. I assumed they thought it was fraud. I was upset that they didn't contact me to verify if it was fraud or not, but at least I received my money back. But the next day they took the money right out of my bank account without permission, $350. I tried to log in to my TransferWise account but I deactivated! I contacted customer support and was told I have to appeal on the website. I tried doing that but I used my Facebook to create an account so I can't log in traditionally with email and password.

After the pandemic started, I started working from home, and opted to use TransferWise to get paid for my computer programming and IT security work. Things started out well, but very soon (about two weeks in), my payments were getting "paused" and TransferWise was delaying them for verification. This is fine with me, and I always provided the information they required including company details, invoices, confirmation of sender information, etc.

Hello Everyone, I have used Transferwise in November and December 2019, to transfer some funds to a family member in India. The rule is, when you initiate the transfer, they take it out from your bank first, the status on your transferwise account shows pending, after they receive the money from your account - they send it to the recipient.

This company is a complete fraud. They deactivated my account as many others have complained without telling me. They are withholding my money and I would encourage everyone to report them to their local crime unit. I have reported them to the FBI as well as local attorney general office.

DUE NOT UNDER ANY CIRCUMSTANCE USE TRANSFERWISE!!!! They will ** AND HOLD YOUR MONEY!!!! I did a Transfer on Monday. They play meaning they will hold you or money! USE WESTERN UNION. It will arrive in minutes. These peeps will hold your $$$. They say they are a bank. It is not true. They are NOT!!!! Transfer Money to them they will hold your money for infinity. Due enter a transaction with them read the reviews!!!!! This is not what is reality. They use your money or block it!!! Beware!!!!

Not only did Transferwise manage to mess up our transaction several times, they had this crew of idiots email us false bills and and wouldn't stop till we called the police in London. Check out other vendors before you make the same mistake we did.

I have carried out 18 transfers with this company now and I am very pleased with every single transaction. Their rates are very fair and I did a trail send with Transferwise and also XE. Transferwise had my funds from the United States in my Lloyd's account the same day. XE transfer was 6 days. If you want your funds sent securely and quick you won't get better.

I sent funds direct from my bank account, I received an email receipt, but the money was frozen and I was unable to use it. At the time of writing I STILL DO NOT HAVE USE OF MY MONEY - I cannot transfer it, nor convert it into another currency. I do not know if I will get my money back. Do not trust these people. WARNING! Use another company service.

I use them regularly (about once/month) for 3 reasons:

These people are scum! They claim you can receive a tax return. I received over $2,000 deposited into my account. I went to withdraw the money to my US bank account and it has been over a week and the money still has not even been processed. They send me an e-mail days ago asking ridiculous questions as to where the money came from when clearly it came from the I.R.S.

I used twice this company and both times it took many days for them to process-and not that cheap. The last transfer of 700$ they wanted to take almost 2 weeks?! But I cancelled it and used other company. The next day after cancellation they took the money from my bank anyways, causing overdraft and fine. They do not answer the phone calls 24/7 and take two days to answer your emails. They hold your money as long as they possibly can stating that they are "running checks". I should have read the consumer reports prior of getting involved with those poorly conducting business people.

I had my successful transfer and when I tried to access the account next day to do another transfer, I was shocked to find out that my account had been deactivated. I searched my emails, junk folder and there was no email from them even letting me know that the account had been deactivated and instructions on how to remediate the issue. Had to call customer service, they were as useless as it can get. Called CS next day, got someone in US who told me that whatever the reason for deactivation is not visible to them. Had to email appeals and they take 10 days to reply. STAY AWAY IF YOU CAN... THERE ARE BETTER COMPANIES OUT THERE THAT'LL GIVE YOU BETTER CUSTOMER SERVICE..

Hey guys. I don't have an account with TransferWise. The comments here and the numerous complaints on their Instagram page scared me well off. However, a month ago I was due to pay a designer in the UK who requested me to send him his payment to his TransferWise account. And the money never arrived. I have a legit bank, ABN Amro, and I had warned him about what I read about them. He said to just try and gone was the money. It took my bank three weeks to refund me the money and they said they've had countless of similar situations with other clients. Luckily my bank was hardcore enough to get my money back, maybe cause of having priority client service, but reading these complaints and the ones on their Instagram, I would really stay away. It's really just not worth the headache. Having your money suddenly frozen or disappear, it's just not worth it.

As my summary suggests, it was easier than using an ATM and as a lot of forums say in their reviews, they are completely transparent. Unlike an ATM, there are definitely no hidden fees. I transferred $8,000 AUD from my Australian account to my account in Thailand. I deposited the money in their account on Monday morning and it was in my Thai account by 2pm the following day. In the process I was able to save $320. I too have also read the negative reviews before doing so, as it’s a lot of money to throw away if it was a dodgy company.

I have an account with TransferWise since last year...I did a few transaction, like sending $$ to oversea. What happened last month I want it to transfer $ out of may other back account into my TransferWise account, yet I changed my mind and did cancelled...They acknowledge that, yet on the next day they went into my other bank account where the money would coming from and tried to took my money out....This company is NOT trustworthy...

Last week, upon login into my account I got a message saying my account was deactivated. I contacted customer service and was informed that they would e-mail(e-mail below). Like soooo many others I had money in my account, and I had two direct deposit that totaled in the amount of $2,500. Not only that but I'm stuck in another country and Transferwise was the ONLY account I have/had and the only debit card I was using. I'm scared and I have no money and I don't even know what to do. How can this be legal how can a company just take my money, do they not understand what is going on in the world.

They sent me E mail to confirm the exact US$ amount will be sent to recipient however, the actual amount been received was $30 lower than their promise amount which made the transition worse than through my bank. I found it this dishonesty and will never use them again. The delivery was fast however, but very disappointing by their exchange rate.

Transferwise is a Fraud. I wish I had read these reviews before doing business with them. My husband and I run a food products company and we import food items from Africa in to the US. We used Transferwise to send $1000 to complete our shipping fee on 04/22/20, till this date the recipient is yet to get the money. We have provided documents showing the money is not in the account but they keep insisting they have paid. Then they sent us a fraudulent receipt to give to their regional bank in Africa, Ecobank, Ecobank couldn’t use the receipt and told us that the code on the receipt is wrong and they can’t trace the money.

I arranged a transfer of $5000 to Israel on March 16 2020. The money never arrived nor was the transfer reversed. Every attempt to get TransferWise to refund the transfer is met with a polite “we are looking into it”. For 9 weeks now. Do not trust this company with your money.

The only good thing about TransferWise is their customer service people. They can't help and have to lie on behalf of their company, but are nevertheless sweet. Before reading reviews I authorized a transfer with this company and let them debit my bank account. They said the money would arrive the next day. They debited my account but the money never arrived to my friend. So I found another company, World Remit, that sent the money in one day. Smooth. Since TransferWise hadn't sent the money I cancelled the transaction and asked to have my money back. So far it has been almost two weeks with false updates and emails, and the money hasn't been returned. If it weren't for COVID I would have already sued them in small claims court, adding the lawyer fees. I guess this company has enriched itself by debiting accounts and keeping the money for as long as they can, earning interest from thousands of people.

Exactly the same story described by Kiran of Rouen and the other. I have Bounced transaction (DB to Bank) which is "on the way back" in the next 14 days. Normally you will get refund in 3-4 business days. DO NOT PROVIDE IBAN for International transfers to this vendor.

Send monies from Bank of America to TransferWise on March 27, 2020, the funds were REVERSE on April 7, 2020. I sent again on April 8, 2020 the same way, BUT again it was REVERSE to my account on Bank of America on April 16, 2020. After several days trying to get this monies sent, I was told that TransferWise does NOT received monies after 3 business days from Bank of America, which is the normal way that was given to me by my bank. AWFUL service and stupid ideas of this VIRTUAL bank.

I have read a ton of poor reviews on this site about Transferwise and frankly am surprised. Of course, most people write reviews when they are very unhappy with a service. However, when people are happy, they do not spend the time to write. This, I believe, skews the results of online reviews, in favor of the disgruntled and gives a distorted picture of the service.

It is outdated and limited. I got both personal and company account with TransferWise, but I just stopped to use them (may delete them soon) as there are so many new players in this field with better solution. On the other hand within the EU you can send money much faster, cheaper without limit from your bank account. It is the same in Asia. Transferwise is only for a very low amount transfers (higher amount transfers are very complicated and time-consuming) or maybe useful just within the US.

I was impressed with all the positive reviews but cannot relate to them. I initiated a transfer (INR to USD) 15 days ago but I still did not receive my funds yet. It was a bank to bank transfer. It took TW 11 days to process on their end and paid out after 11 days. Called receiving bank, they say they didn't receive it. So far, 15 days later I have not received the amount and neither of them can provide me an answer, my experience has been negative.

Truly unreliable for sending money overseas and PATHETIC customer service. I had initiated a transfer on March 23 2020 from India to France, still didn't receive the money as of today (April 6 2020) in spite of providing all the valid documents they had asked for. They hold the funds for more than 10 days and counting and still do not make the transfer to the beneficiary. Their customer service is one of the worst that I have come across. Every time a new agent replies to my emails and I am not sure if they even cross verify with the previous agents handling the case before replying. I TRULY REGRET CHOOSING THEIR SERVICES. NEVER AGAIN!! I HIGHLY RECOMMEND NOT TO USE THEIR SERVICE.

I have very recently retired to Mexico. I have occasionally seen long time members of the American community in Mexico recommend Transferwise to transfer money from US banks. Before I created my account on Transferwise, I read many recent reviews of Transferwise, which (as you might expect) were overwhelmingly negative. I just figured this was because basically only unsatisfied people complain, and many of the people doing the complaining appeared to me to be a little sketchy (that is my opinion), so I gave Transferwise the benefit of the doubt.

TransferWise are NOT as caring and helpful as they pretend to be. I have a balance in a dollar account with them and they have locked the account asking for documents a private individual does not have. In addition they accepted money for a transfer and failed to make the transfer. By the time they returned the funds to me I had lost over 1000 euros. I have received no satisfactory help or recompense. Don't use them.

I have setup a transfer through Transferwise of 775 pounds to my British friend who just lost his job. Initially all went all till they got the money the next day an email came saying my account was deactivated. Customer service can not tell me why and the appeal department is impossible to reach. You have to fill a form and they have 90 days to return the money or come up with a decision. This is ridiculous. Based on what algorithm my account was deactivated? Am I sending a ridiculous amount of money to a dubious country or from a suspicious one? What is the matter? Or this is just a sophisticated way to kèep my money for 90 days and use them? Anyway, so far I have no reply from the appealing department, it's 4 days since I have initiated the transfer and I am honestly starting to doubt their way of doing business and their seriousness in returning my money. Please learn from this and stay away. If you dont your money in somebody's else's pockets.

Rubbish waste of time, expensive and rude service, some idiot called Kit wrote me start asking me questions what I do. I replied what I do and the lady start interrogating me about transactions which were from my friends/work colleague. Wouldn't use them again as there are better and cheaper options available. Use Transfergo or Worldremit, much cheaper and much better. Third Class service!

They froze my account over £15K with no reason for three months now. They provide no reason and no release date. They don't answer our emails. They don't set a date. Their attitude is if you're not happy take legal actions. They are abusing people's trust.

My transfer is taking much more time than I was told. Email support isn't responding in time. It was fine before, but now I'd recommend avoiding using this service unless you can wait a couple of weeks. Also, you can try contacting them in Twitter - there you can get sorta "live" help. But don't expect that your request will speed up processing of your transfer - you'll likely get something like "we don't know anything, it's bank running extra checks, so just wait, we can't help"

I have been using Transferwise for a while and it happen when they showed their true color to me. I send a money from my borderless account to a family and the money was suspended and they haven’t refunded me the money back till now. I called severally their customer support and even write a mail to the appeal department and they could not reply me back. I just feel the whole thing about the company is a scam. A big scam.

I have thought about transfer money to my country for a long time and this week I decide to try Transferwise. I open an account, tried to see how the process was and when I was feeling confident enough I transfer the money from my account in Ireland do my own account in Brazil. That's when the nightmare started, was three days asking me all sort of documentation because my middle name wasn't mention in the account holder name then because of my marriage surname. I sent passport copies, marriage certs in both languages, bank statement and the only answer I got was "the documents are a bit blurry so we cannot see it". I have sent the same pic to my friend and she was able to read my IBAN without trouble.

After leaving a bad review about Xoom this morning based on them wasting my time with false and inaccurate advertisement, Transferwise is just as incompetent. If something cannot be done, THEN DON'T OFFER THE OPTION!! And waste my time! If you can't send money from a corporate account to an Alipay account, THEN DON'T MAKE ME FILL IN THE INFO and then afterwards say it isn't possible. I have better things to do then fill in forms in vain, the incompetence!! And they also extend the expected arrival date during the process even though no changes are made to justify that. RUBBISH.

I have made a transfer of £1500 from my UK Bank to transfer the GBP account. The fund stuck "in progress" for over a week. I call them and cannot get an answer to why. I wrote to them and there is NO reply!! Stay out of this company! It is really bad and you will lose all your money!

My husband and I have had Transferwise accounts since they first started. We were wary of them at first but until last year we never had a problem. We were able to transfer money to buy cars and an apartment and pay for our expenses on overseas houses. Then last year both of our accounts were suspended just before we were to go on holiday. We had put money on the Transferwise debit card and were expecting to use that money. No explanations, even after ringing them and sending them emails. We kept at it...it took us an entire day of cajoling them, sending them mountains of photos of us with our identity...etc. They finally allowed us to use one of the debit cards but the other was locked. Our money felt like it was held hostage. And they treated us like this after we had been good customers since their inception!

Horrible experience. They lost over 5 000$ of my money, and for 2 month give me nothing but come-offs and "wait more's". Then they have crossed the line between mega-incompetence and outright theft. Stole over 400 Israeli Shekels of my money (~100USD). Supposedly I should be happy they "found" the rest. And - brilliant part - they suggested I keep more money with them and try to win back on currency fluctuations what they stole from me. ))))) I mean it, they stole money. I have all the proof and filed the complaint with UK financial ombudsman and FCA. NEVER TRUST THEM WITH A SINGLE DIME. This company has no right to exist, period.

Hello, It is been 3 days past. I have made a transaction through Transferwise and they have just deactivated my account without intimation (not even a mail) and holding my money. I have contacted their customer support team for more than 5 times and sent a couple of mails. None of my queries has answered. Upon having a discussion with the customer support team, they have no reason for deactivating my account and no answer to my questions for holding the amount. I request everyone who is using Transferwise to make sure that your account will not deactivate after sending money, don't let these people hold your money for no reason. I have no idea when I will receive my money back.

TransferWise been very disappointing service where we tried to send our money to our employee services in other country by trying WIRE TRANSFER/ACH DEBIT. They hold us back 2 weeks even after account been verified. Once the transfer started they deactivated the account and the amount we lost of $5600 after 3 working days too. We haven't received the money back to our account. It's a fraud application. Please don't risk your money in this application.

I have been a loyal BUSINESS TransferWise customer for 2 years, sending 100s of thousands FX transfers annually and was mostly happy with their service until the serious billing mistake happened on their end few days ago, and resulted a loss of $1,429.67 USD. TransferWise representatives claim that my bank issues a chargeback dispute of $1,429.67 USD and have limited my access and arrested this amount from my balance until I send them a wire transfer. They said: "We had to reserve 1,315.45 EUR (equivalent to 1,429.67 USD) to cover the loss we've encountered."

End of December I received a message that the Borderless account with Handelsbank Germany would change to TransferWise Sa Belgium. As I used this account to receive my pension I informed the federal authorities of Belgium of the change of the financial institution and the account number. TransferWise has to confirm this on an official form of the Belgian authorities (as they did in 2018 for the account on the Handelsbank) but now they say it is no more possible. As I cancelled my Belgian bank account because I was really satisfied with the service that I received with the Borderless account of Handelsbank, I am now facing the problem that starting from July I have to find a solution to receive my pension.

If you decide to pay more expecting faster service, save your money. They will give every excuse imaginable for slow service. Do not believe their transfer time estimates. If you have an issue and need any customer service....good luck.

I had made several transfers with no issues using TransferWise. Provided ID as requested several times. I never received any phone call or email, and just receive an email stating that I violated terms and conditions when they held my funds to be transferred to US$5,000.00.. Transferwise are still keeping my funds for over one week. Upon trying to call, message, only email reply is that they will reply in 2 business days... False advertisement, and they broke their contract when the exchange rate changed and gave excuse, with absolutely no merit, and now state that I will get a reimbursement in Brazilian reais, however I need the funds in Dollars, as I expected the transfer to be completed last Wednesday and this caused me several finance loss including fees and charged in my bank.

So I used Transferwise and it was pretty good and then it happened. They are crazy and extremely unprofessional however the customer service team is very nice but they can't answer for the review team. I got a payment made from my client to my business account on 15th January and it's 29 January and still the payment is not being released. They asked for multiple information which I sent over to them asap and still the review team has not replied or released my money for more than 14 days. No bank has the right to do that. I am literally dissatisfied with the review team as they need to understand it's our money that's been kept away from us. I hope they understand and make it better and get my problem solved.

Hey,

BEWARE of the fictional reviews (for ex. Monito website rave review of TransferWise!) It's all lies, they don't even have a "live chat" support function. The only customer support is via email and they take 2 full working days to respond (if they respond at all). I have asked twice for information regarding who their governing body is since they are classified as a financial institution, these knuckleheads never responded. They should be investigated by Interpol for fraud.

STAY AWAY!! I used Transfer Wise to send money but I cancelled in order to be refunded. But never Got my money back for over a month now. I still I haven't receive my money. Will advise to use another platform. And don't get scam by this idiots. I don't know why they are holding my money hostage for no specific reason. Customer service is the worst, they have no clue of what to be said or answer when you speak to them, very very bad customer service. Stay away. If you have any solution or been in this Position with answers I will also like to know if they ever refunded you back my your money. Email is. Am writing this review with Anger Boiling inside my guts!! **

I made a transfer to India. They proposed me to use the Indian Instant transfer and specifically says they will receive money in 1H. So I paid for the expensive option as I needed it. Money reached after 48h. So I asked them to reimburse me the option I paid for. They first said that the transfer always take a minimum of 48. I replied that there is no such possibility. So I sent them a screenshot of their own Website (Ridiculous). Then they came back after 6 emails exchange with a different reply: THE ACCOUNT DOES NOT QUALIFY. I asked for a proof that the account does not qualify while on AXIS Bank it shows very well that all accounts do qualify. Simply NOT HONEST PEOPLE AT ALL.

I have been reading through all the negative reviews, but honestly I can't relate. I have been sending money back and forth between my US (USD) and Netherlands (EUR) bank accounts for a while now, including larger sums for rent deposits and the like. For me TransferWise has worked very well. Funds normally arrive the next day, sometimes the same day even.

After being a customer for years with them I have grown to become disappointed. The initial start and performance was good but as many companies it started to become overburden with success and employed staff that think most customers are morons and should be treated as such. Money transferred started to be late in arriving as excuse "We are overburden with transaction..." Paper work is growing as are questions and mistakes, rectifying them takes act of God, staff seem to have grown to lazy to check fact and act on them, instead they want the customer to do the work, whilst they sit on the **. Which is a pity. There were good staff among them before. No weekend work happens for the staff or money transfer, forgotten are facts there are time difference in the world.

First issue: I initiated a payment to Kenya via Transferwise on 12/21/19 using a business account and they took the money out of my personal account. They apologized and asked me to make the recipient send back the funds so they can reprocess and offered to waive transfer fee. I thought it would be unprofessional to ask a recipient to send back money paid so I decided to let it go.

I have used Transferwise for several years and been very happy but recently the transfers are taking an inordinate amount of time. I can see the money has left my account but on the app Transferwise says it will take up to 17 hours, 3 days or 5 days till they will receive it. It always used to be 3 hours, and the money would always be in my overseas account the next morning. Recently I sent two transfers one after the other; both left my bank account shortly afterwards, but on the app one said "will arrive in 3 hours" and the other "will arrive in 6 days.' I saw that the first amount arrived in my overseas account late that same night, whereas the second did not arrive for 8 days (and it came out of my bank account first!).

Our company had a borderless account at Transferwise to allow us to receive wire transfer payments from our customers based in France and to pay our suppliers based in France, United Kingdom and United States with very low fees and very short deadlines. Everything was going very well for a year and a half when suddenly we one day receive an email announcing that our borderless account has been closed without getting any reason. The entire cash flow of our company was on this account and Transferwise announces 60 days before releasing our funds the time to investigate...

Really bad experience with them. Despite having the same bank account tied to Transferwise, each and every time I need to verify it, meaning that takes 1-2 days. The experience on mobile doesn't have a certain area where you can enter in your passcode, so they do micro-deposits, making me wait to verify. This defeats the purpose of speed. The customer service doesn't understand what is happening, can't answer your questions and basically says to deal with the 1-2 day window. They refuse to waive the extra fees I have to pay to choose another payment option, despite it being their fault. AND their fees are going up. Looking for a new service.

I changed my business account to Transferwise, however it's not useful as a real business account, as many government services don't support transferwise. I could not use it for VAT repayment or any kind of direct debits. This gave me no option as opening my old bank account again. Transferwise is good for money exchange however you can't use it as your main bank account.

I had used TransferWise once for sending 50.00USD from my USA to Latvia Bank account. No problem, fast transfer. Then some half a year later I initiated 2 more transfers. One to the same bank account, second to different bank account. Each for 7000.00 USD. Couple of days later my TransferWise account was closed and 2 more days later 7,000.00 was taken out of my bank account.

For many years I tried a lot of services: WE, PayPal, Moneybookers, banks (SWIFT) to send money from Canada to Ukraine, all had different issues. Was slow, or too expensive. Once I got account verified in TransferWise sending money stopped to be nightmare for me.

TO ALL THE PEOPLE WHO USE THIS SERVICE PLEASE READ BELOW BEFORE USING TRANSFERWISE. All transfers completed by TransferWise are final, and TransferWise cannot reverse or recall payments. TransferWise does not have the ability to be involved in disputes between senders and recipients, so we strongly recommend that you know and trust the person or business that you are sending to before setting up a payment order or sending any money.

Updated on 11/27/2019: It's been 10 days now since Transferwise took my money, 400 euros to be transferred to US dollars for my daughter's holiday in Mexico and Cuba. Of course with hindsight I shouldn't have put "Cuba" in the reference line. When I emailed after 4 days, I got a barrage of questions back to "help with processing" (were any other organizations or countries involved, exact purpose of funds, was the Cuban government involved...!). I answered all their questions immediately, that was 5 days ago, chased again yesterday, no response and they still have my money blocked. Outrageous and very frustrating, terrible customer service and completely unjustified retention of the money I entrusted to them. Don't risk it!