American Hartford Gold Reviews
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About American Hartford Gold
American Hartford Gold helps individuals and families invest in precious metals. It allows you to buy gold and silver directly or invest in a gold IRA, providing personalized plans that can help clients diversify their wealth and protect the value of their money over time. The company states that it has delivered billions of dollars in precious metals to its customers.
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American Hartford Gold Reviews
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Reviewed Nov. 2, 2021
When I made my order Adam was so helpful in answering my questions and made sure I was getting what I was looking for. He called and made sure the order was received with no problems. When I am ready to reorder it will be with Adam. A great place to do business with.
Reviewed Nov. 2, 2021
I had long thought about investing in precious metals but my financial adviser said I would be better advised in investing in metal mining stocks. With the inflation looming, I decided to take the plunge. When looking for a source for investing, I decided on Hartford Gold because a close friend recommended the company. I placed a call and was immediately given all the necessary information and paperwork needed to move a portion of my 401k into precious metals. The move was easy and in addition I was assured of buyback when and if necessary as well as receiving $500 in silver for being a new customer. I would certainly recommend Hartford Gold for your precious metal investment.
Reviewed Nov. 2, 2021
Customer service was great. Coins arrived in timely fashion and in good condition. Packaging was good. Follow up by Hartford Gold personnel was appreciated. I would highly recommend them for gold and/or silver purchases.
Reviewed Nov. 2, 2021
I was not sure of who I wanted to deal with. But after speaking with Hartford Gold for about 30 min I was very happy with how polite and helpful they were. Best thing I have done. Plan on doing business with them again soon. Thank you hartford gold.
Reviewed Oct. 29, 2021
The entire staff was so helpful and very knowledgeable. I appreciate the follow-ups. This helped me make the decision to buy from Hartford Gold. I am looking forward to receiving my silver. The process went very smoothly.
Reviewed Oct. 27, 2021
I had procrastinated about purchasing precious metals for quite some time mainly because, as a neophyte, I felt somewhat intimidated by the whole process. When I came upon Hartford Gold with its vast positive reviews and ratings, I decided to make contact. I am very pleased to say that my experience with Sean of HGG was extremely positive. A thorough step by step explanation, with absolutely no pressure to do more than I had committed to, put me at ease and made the experience relatively simple and very stress-free. I highly recommend The Hartford Gold Group
Reviewed Oct. 6, 2021
I am very pleased with my experience with American Hartford Gold. They were explanatory about the purchase of precious metals and explained storage options to me. There was never any pressure to move a portion of my funds to precious metals. After completing the process today, I feel a sense of relief that my funds are more protected for my family. I'm thankful to have proceeded with this transaction and look forward to watching their future growth. Everyone I dealt with from beginning to end was professional, helpful and a pure joy to deal with. Thank you!
Reviewed Oct. 5, 2021
Very pleasant experience with the 1st time of buying precious metal. Christian, Spencer, and Denise were easy to talk to and answered any questions I had with clarity. I highly recommend American Hartford Gold.
Reviewed Oct. 4, 2021
This was my first purchase of precious metals. Kyle was amazing! Very patient and answered every single question I had...and I had a lot of them. The process was smooth and he and his colleagues walked me through every step of the way to ensure I was not left hanging. Highly recommend.
Reviewed Sept. 29, 2021
This transaction was a first for me, and both Andrew and Benjamin we available and helpful throughout the process. All questions was answered with clear and concise verbiage, making my first experience smooth. Telephone calls were returned quickly and they were patient with me and my frequent questions. I am looking forward to a long-term relationship with American Hartford Gold.
Jack
Reviewed Sept. 28, 2021
I'm a first time investor and both Scott and Andrew were very helpful, everything was explained clearly and precisely enough, answering my few questions I had before I even had a chance to ask. I will definitely be working with them and AHG again in the future.
Reviewed Sept. 22, 2021
We are new to the gold investment arena and we feel that American Hartford Gold fits best with our goals moving forward. We feel that we will not have to lose any sleep over our decision as to buying precious metal at this time of uncertainty in the world. God bless America. Thank you again American Hartford Gold.
Reviewed Sept. 17, 2021
My wife and I had no problems in working with the clientele at Hartford Gold. Everything went smoothly. We have no complaints whatsoever. It was a pleasure doing business with them. Now, we're waiting for the delivery. Hope all will end well.
Bob & Cecile
Reviewed Sept. 14, 2021
Hi, I got great service from Candace today. I am not feeling well but she really worked to be efficient. It really helped for her to be accurate and time efficient. I have tough times ahead but can rest easier knowing this is done.
Reviewed Sept. 13, 2021
Enjoyed talking with Jeff ** and the team. Looking forward to future investment knowledge in the metals buy, trade ratio between the metals and the value of gold, silver, platinum. Thank you again for all your help.
Reviewed Aug. 31, 2021
Every person we spoke to was great. Answered all questions and explained everything in easy to understand, I would recommend them 100 percent, and when we do future business we will ask for them to help us.
Reviewed July 30, 2021
This is the first time my wife and I bought gold and silver. We are very pleased we bought from The Hartford Gold Group. From the main website, to Scott who opened a request for us, to Andrew who explained our purchase options, to Candace who confirmed that we understood everything we were purchasing and that Andrew and Scott explained everything clearly to us, we have peace of mind that will not be taken advantage of. Because of this experience, we TRUST The Hartford Gold Group and will recommend them to family and friends! You have good people in your company. This is hard to find these days.
John and Eugenia
Reviewed July 27, 2021
You asked us to share our experience with a recently placed order with Hartford Gold and our testimony is the entire experience was well worth our time and well thought out. Allen ** and Benjamin ** were thorough in all aspects and look forward to a long relationship with them and Hartford Gold.
Reviewed July 23, 2021
All the staff at American Hartford Gold were very helpful, knowledgeable, and professional. The staff took time to explain in detail the process of purchasing and provided options available for my financial goals. It was a pleasant and informative experience and I will recommend this company to my friends.
Reviewed July 22, 2021
I had the good fortune of working with AH representative, Ben **. Ben was thorough and clear in his presentation, which was extremely important to me as a first time gold and silver investor. Ben took his time and answered all of my questions as if I were his only customer, and I did not feel the least bit pressured to make a purchase. Shoutout to Rudy Guiliani, my former NYC Mayor, for recommending American Hartford. God's Speed. Judy.
Reviewed July 16, 2021
I decided to secure my retirement from the current economic environment with precious metals. Everyone at American Hartford Gold were extremely professional and knowledgeable. I want to thank Steve in helping me transfer funds from my TSP account to my Gold IRA, he made it very easy. From there Kyle ** and Spencer assisted me in procuring precious metals for my Gold IRA Account. They were very knowledgeable and I learned a lot, especially from Kyle. He explained the importance of diversifying in metals and why I needed bars and coins. He also explained the storage and insurance of my assets which will put you at ease knowing that they are secure. Finally, Candace was very thorough finalizing my transaction and ensured that I got all the paperwork for my records.
Thanks you all,
Rob
Reviewed July 12, 2021
I have now made a couple purchases with American Hartford. They made it easy, and after calling around to a couple outfits, they had the best pricing. I received my metals within about a week, and my rep has always been available with market news and updates. Thank you!
Reviewed July 9, 2021
The most impressive aspect of my decision to purchase gold was the intensive desire to educate me on all my options from Jonathan and Sean! They made sure I completely understood what was best for me to purchase. They have a process that assured me and gave me the confidence to make my first purchase of gold. I had no idea how much I needed to know until they spent the time to work with me! They were first class!
Reviewed June 14, 2021
Working with John ** and Jonathan T at American Hartford Gold made my first time purchase easier than I expected. They explained everything to me step by step. I would use them again and will recommend them to my family and friends.
Reviewed Jan. 30, 2021
I had some 401k money that was just sitting out and it'd be a good idea to put it into gold, so I contacted American Harford Gold. They were very helpful. I'm a real novice with the process, so they really took their time and explained everything to me. I felt really good about the transaction. They even called me to see how I was doing afterward and if I had any other follow up questions. It was a great experience and I was very satisfied. American Hartford Gold is great for a novice.
Reviewed Jan. 26, 2021
I check American Hartford to see what it was about and I used them partly because it was recommended through TheBlaze. American Hartford is fine. Everybody was friendly and they told me what they could tell me.
Reviewed Jan. 25, 2021
I rolled over an IRA into precious metals and was looking to buy gold and silver. American Hartford's team was great. Dan is a great guy. The silver, I didn't get much guidance, but it's all in the depository. Individually wrapped, nice quality.
Reviewed Jan. 24, 2021
American Hartford told me exactly what would happen, and it happened the way they saw it. Everything was good. If I buy some more, I will buy from them.
Reviewed Jan. 23, 2021
American Hartford Gold's reps were very nice people and were very helpful to me in giving me advice. They did very good with that.
Reviewed Jan. 22, 2021
A guy at work and I were doing a little research on the internet and we were looking at the background of American Hartford Gold. Then, we put our heads together and figured out that Hartford Gold was the best company to go with. We also saw some commercials for them and the guy on TV convinced us to sign up. Their commercials seem to be well-made and maintained as well. So, we felt good about Hartford Gold.
The agents we worked with were great and I've heard from one of them one time since I've invested in gold, which they were trying to fund. I already sent the money and trying to fund it all. I'm not sure how that works but I'm sure it's all done by now. However, I would have liked to get a phone call saying that my account is funded, it's got the gold and silver in there, and that it's sitting at so and so. I'd also like them to tell me my confirmation number. But maybe it's my fault. Maybe I got a phone call that said potential spam and I didn't get it. So, if my phone comes up and it says Hartford Gold, I would answer it.
Other than that, I really enjoyed talking to their guy. I'm a business major and I felt like signing up with them was the best thing to shelter what little I have into precious metals and do something a little different. Plus, I took mine and turned it over. I didn't want to go into the taxes and I wanted just to roll it over into something different. American Hartford Gold has been good for me so far and I'm really going to be happy when the dollar falls and the gold prices go up. I'm looking forward to that. We're going to go to a new currency and I'm going to be set for that to happen.
Reviewed Jan. 21, 2021
I was rolling over from a prior employer's retirement plan. But where I was rolling it from was trying to get me to sell my stock outside of that. When I called and talked to my contact with Hartford Gold, he said that what I was trying to do made no sense. As I talked to him longer, I realized what they were trying to do. It was nice to have somebody to bounce that off of. I might not have had that realization if I had that on somewhere else.
Hartford Gold was very helpful, thorough and patient. There was some hold up on part of it that I was rolling over for some reason. They had issues with that. Hartford Gold had offered to contact where I was rolling it over from. But I worked in a community bank and it was in the same community. Hartford Gold respected the fact I was telling them that it was a small community of 12,000 people and there were personal relationships there. I didn't want the big guns coming in and trying to do it for me so I told them to let me handle it and they listened to that for me. Now, I'm still waiting on my silver for opening my account. Evidently, one person stopped the other person that placed the order and the other person stopped the other one I had. So my orders got placed a week or two ago for that. But that's the only little glitch I've had and everything else has been really good.
Reviewed Jan. 20, 2021
I started out with Birch Gold and I found them to be crooks and liars. When I was calling around, I talked to a gentleman at American Hartford Gold named ben. I explained to him my situation. He said he would take care of me and that going with them would be a great experience. I am so disappointed with him. I told him that I reason why I bought the gold coins was for future grandkids that I had. He brushed me off when he found out that it wasn't going to be a huge dollar sale. There were a couple of times when he said he was going to call back and follow up with me but he never did.
I specifically asked him, “These are the coins that I want. And if you can't do it, let me know now.” I bought six one-ounce coins and told him that I needed them to be minted 2020. Three of them were and three of them weren't. My son got married in 2020 and so, with giving gold to each future grandkid, I wanted the coins minted 2020. I was going to explain that to Ben when he said he would call to follow up but he never did. They were a disappointment. The whole gold thing is for an investment opportunity. Ben could be selling appliances and men's suits a month from now. He's a salesman, not a gold guy. I will not be doing business with American Hartford again.
Reviewed Jan. 19, 2021
I trust Bill O'Reilly. He would not purposely send us down the wrong alley or pitch us down the well. And then when I called American Hartford Gold Group, I got ahold of Andy who is an absolute expert of making friends on the telephone. He’s quite an interesting person. American Hartford did whatever I asked him to do. I plan on continuing investing with them.
I would like to have a feature included that gives me a monthly update on the value of my investment. The market value, not the spot price. A monthly figure that could be in actual money if I were to sell it. And then, the other thing is I have two accounts with them now. One is an IRA. I took my money out of the stock market and put it in precious metals with them. And the other is savings that I have accumulated over the time. And you don't want to have that sitting around at home, right? So I got it in my bank account, that little drawer that they have that you open. And an account with Hartford.
I'd like to be able to take my required withdrawal from my IRA, because you get to a certain age and then you have to do that. And I'd like to be able to take that money directly, pay taxes on it, and put it right directly into my other account with them. There should be a way that that can be done without them having to send the precious metal in the mail to me or by UPS or FedEx, and then me having to turn it around and send it back through that deal to be added to my other account.
Reviewed Jan. 18, 2021
I like Bill O'Reilly. He recommended American Hartford Gold Group. I liked who I talked to, everything he talked about, and what I could get out of it in the future. I trusted him. But after I bought it and put into it, it showed the value of my gold was $7,000 less than what I thought it would be. It upset my family a bit. And I started off on hold. It went to 7,000, but I was on hold at the get-go because there was a fee that the rep didn’t tell me about that I had to pay. I didn’t think that 7,000 on hold, gold couldn’t drop that much in two weeks. And silver, too.
What the rep explained to me was it was in-ground price of the gold when he went to process the price of the gold. But it still didn't value the amount of $7,000 worth. That amount is maybe 6,000 or 7,000. So, there was a fee involved that I had to pay that I didn't know about, except for the fee of $190 a year for storing my gold. If he had told me that, then I might have sat and tossed in it, explained to my wife first why I did that. But that’s the only thing. I’m just dealing with it, hoping the gold will go up to 3,000 a month so I can get my money back. I need to break even. I was hoping I’d make money. I hope I will. Before I recommend a friend, I need to be upfront and say there is a $2,000 or $3,000 fee to do this for me. And then, I’d understand maybe more than get hit in the head when I go find out that my gold that has put into my equity is $10,000 less. And that is what threw me off.
Reviewed Jan. 17, 2021
We're in retirement and have a lot of medical needs, so we've decided to contact American Hartford to have sure money on hand. It was very good dealing with them. They were really friendly and very nice. They clearly explained everything really well.
Reviewed Jan. 16, 2021
The rep of Hartford Gold was very good. He answered all my questions. He was very patient and gave me a lot of good information. The guidance we received from Hartford was very good. I have tried to contact them a few times and they're a little bit slow getting back. But I realized it was over the holidays and the representative got back to me. But that's one area where they need to make sure they get back to the consumer with questions.
Reviewed Jan. 15, 2021
It was very good dealing with the American Hartford Gold team and I was very pleased. They seemed to be very knowledgeable and I trusted what they were telling me. I would recommend them if my friends or family members were looking for gold investments.
Reviewed Jan. 14, 2021
The person I spoke to from Hartford Gold was Adam and he gave me the best advice on what kind of metal to get at the right time. So, it was an excellent conversation. Then the follow-ups, letting me know when it was going to be shipped and that it was being delayed, were all very professionally done. He was very easy to reach out to. The communication was great and the metals came as fast as possible. It was an excellent transaction of business. I feel very confident I've gotten the right metal for the right price.
Reviewed Jan. 13, 2021
The representatives at American Hartford helped me on numerous occasions. They pick up the phone and help you immediately. They're very non-pushy. It's a family-based operation but the personal service was impressive. You just don't see that much anymore. Also, the guidance I got from them was so helpful and great. Overall, our experience had been very professional, easy and pleasant.
Reviewed Jan. 12, 2021
American Hartford Gold was an honest group of people and they were easy to deal with. They didn't just do a one-time thing. Everybody followed up and made sure we were satisfied and that we had received the Silver. This was the best investment to make with them and we had a really good experience. We also had talked about some other investment opportunities but they hadn't followed up with us again. But as far as the investment that we made, we had been very pleased.
Reviewed Jan. 11, 2021
American Hartford Gold came from a conservative source, which made me decide to purchase from them but I left the group. I wanted to do an IRA transfer and take my existing 401(k) that was in position and transfer a number of thousands of dollars to put into a precious metal/gold IRA. They ended up sending me boxes of physical gold and I couldn't believe that over $45,000 of precious metals would just be left on my doorstep. They also didn't follow the instructions of keeping it within a retirement qualified plan.
I called back my agent to fix this problem and he convinced me that I wanted the precious metal and the actual physical gold because the value is gonna go up. I told him that I wanted this in a qualified IRA account. It took weeks for follow-up and I got strung along to the point where I just said that I was gonna send this back and I wanted my check back and I would go to a different provider, which I did and it was seamless. I’m more of disappointed with American Hartford Gold because I wanted it to work out and be good, and it was not very.
We would like to extend to you our most sincere apologies regarding the issues with your order. We have a high standard of quality assurance and your purchase should have never been an exception. We would greatly appreciate the opportunity to discuss this further with you. I will send my information to you.
Thank you for your constructive feedback on the delivery issues. We are constantly working on improvements.
Reviewed Jan. 10, 2021
I received a lot of guidance from American Hartford Gold and I’m very satisfied. They're tops on my list and I would refer them.
Reviewed Jan. 9, 2021
American Hartford Gold is wonderful in the time that we’re in right now and I’m satisfied. The rep was knowledgeable, giving me a couple different directions to go and I decided to go this way.
Reviewed Jan. 9, 2021
I was concerned about my retirement being in the stock market, so I looked into American Hartford Gold. But there were times that I questioned the move. I have a handler that I speak to. But I haven't spoken to anyone from American Hartford for several weeks.
Thank you for your feedback. We strive to keep up with the ever increasing demand of our services from both new and repeat customers and if we failed in your case, please accept our sincere apology.
We hope you continue to be a valued client of ours.
Reviewed Jan. 8, 2021
This was the first time I've invested in gold and silver and I'm satisfied with my purchase from them. The person that took care of me walked me through the process and emailed me some information before I made the purchase. It went pretty smooth. It was delivered when they said they were gonna deliver it. They did a good job. I'm most likely gonna purchase again too.
Reviewed Jan. 8, 2021
The customer service reps from American Hartford Gold answered significantly to what I had to ask them. Everything was to my satisfaction. When making investments, you should do a little bit of research and know what kind of questions you're going to ask before you actually go ahead and make the call.
Reviewed Jan. 7, 2021
I was interested in owning some gold and American Hartford Gold Group sold me gold coins, mostly foreign ones. I don’t know if that was a good idea or not. I’ve been seeing a little decline in the price. I haven’t heard anything since I purchased but during the purchase process, they were very cooperative, friendly and attentive.
We take pride in our customer service and our team was very happy to assist you.
If you have any questions regarding your coins or the price of gold, as it constantly fluctuates, please contact us.We are more than happy to assist you!
Reviewed Jan. 7, 2021
I was impressed with American Hartford Gold Group so I went with them. They're nice and friendly. I asked for a special thing and they accommodated me. I've dealt with other people and sometimes I can't get my way when we're talking about my money which I don't have a lot of. I have deposited money with American Hartford but I have not used any of it. Other than that, they're fantastic and I'm happy with them.
Reviewed Jan. 6, 2021
I wanted to go through and invest in gold so I contacted American Hartford Gold. They provided good guidance and it was okay dealing with them.
Reviewed Jan. 5, 2021
Their representative, Shawn, was really informative and he helped me make this transition from Ameritrade to getting money from them, which they were dragging their feet a little bit. The only thing I have concerns with is that to this date, I don't know exactly what the fees are. The depository is in Salt Lake at a Brink’s compound but I don't know how much they're actually charging me for that. Also, I was a little surprised that it was going through so many hands. American Hartford Gold is the first layer and then another is the Brink’s place. I thought I'd deal with customer service there at American Hartford and that they had everything else set up in their names. But it looks like it's Equity Line. That's the people that actually transfer hands-on with the metals themselves.
I would recommend American Hartford to a friend. But the format that they present should include everything. It should have been explained upfront exactly what was going down, what they do, all the companies involved, and then presented the fee scale. They should even email a picture of the stuff when it got there because I was just taking people's word for stuff. Other than that, I feel more confident with them than leaving my money with Ameritrade because equity stocks are fixing to dump.
Reviewed Jan. 4, 2021
American Hartford Gold is a very good company. I was a novice and I had never purchased precious metals before. So I contacted them and they walked me through it. They're just very responsible and they did everything they said they would. They communicated with me and everything went really well. They told me what they thought was the best way to diversify between gold and silver. I told them what my concerns were and they listened and they set it up accordingly. They're very responsive and they set up the shipping. I was very happy with the experience.
Reviewed Jan. 3, 2021
Everything was top-notch with American Hartford.
Reviewed Jan. 2, 2021
I felt comfortable with the background and the people who were affirming the company of American Hartford. My experience with them was very good. They were very kind, helpful and worked with me on what I wanted to do. The only thing was none of the packets was labeled as to what was in them and I couldn't count through the plastic and I couldn't determine what kind of coin it was through the plastic. I had to take them out. I was affirming content and what it was. That was not the best experience, ‘cause I know you're not supposed to touch the coins. But the guidance I received was really good. If I had any questions, they were able to answer them really quickly and completely so that I understood what I was checking into. I had also looked at another company, and what really swayed me was the fact that this one had the recommendations by different people that I was familiar with.
Reviewed Jan. 1, 2021
I called three companies and Hartford was the only one that called me back in a timely fashion. I knew what I wanted to do and I've been wanting to do it for a long time. It's just that the political situation forced my hand and I felt I had to do something. The people that I talked to at American Hartford were on the same page as I was. I had some ideas of what I wanted to purchase and they gave me some reasons why I should do something slightly different. It made sense to me, so I did. I was very pleased with the service. Whenever the fiscal year ends, I'm probably going to be coming back to them for more. They've given me some follow-up calls to make sure everything was good. It builds rapport, so I feel comfortable with them.
Reviewed Sept. 5, 2020
I trusted the opinion of Bill O'Reilly and I decided to contact American Hartford Gold. The experience has been far less than satisfactory. I don't believe I ever received truth. I began with a great deal of trust in the person I was dealing with and now, it’s down to about 1%. I am trying to get my gold and silver shipped to me and it's going on two and a half months now and it hasn't arrived. It hasn't shipped and there are all kinds of excuses the account manager gives and they're wearing quite thin. My belief is that they didn't have the bullion that they sold me. I don't have proof per se but I’ve got back end indications looking at my accounts, etcetera.
Reviewed Sept. 4, 2020
I wanted something I could hold in my hand to leave to my grandchildren and I found out about American Hartford Gold on Billoreilly.com. As soon as I put in a request, I had a call back within 12 hours. We then corresponded back and forth, and everything worked very nicely. I wasn't sure what the coin looked like though. When they tell you what they're gonna propose that they give you, it would be helpful if they provided pictures of what the product actually looks like. I was really hesitant to do something online instead of going to a dealer somewhere, but they were extremely responsive to all of my questions. I was also given a personal cell phone number to talk to the agent if I needed to, so I was very happy with them.
Reviewed Aug. 31, 2020
Getting that gold was the biggest pain I've ever had. It shipped and I didn't get it until over a week or so. It went back and forth with FedEx. The gold was there. They said no. It was on a truck being delivered to me. It was not on a truck being delivered to me. It went back to Charlotte then it went back to Florence. I couldn't get the seller I was trying to talk to to call me back. I was not happy with him. I ended up calling another person and he said he’d tell him to call me but he didn't. But I did talk to the owner and he finally got stuff handled. He was a nice person. He followed up to be sure that I got what I bought. That's what went well. I got it and it ended up pretty good.
We are constantly looking for ways to improve our services and we will work on enhancing our shipping procedures. We apologize for your experience.
Please feel free to contact us if we can assist with anything in the future.
Reviewed Aug. 30, 2020
I was looking for the least expensive gold I could buy to hold and then I saw that Bill O'Reilly endorsed American Hartford Gold. I thought I'd call and see what they can do. However, I knew what I wanted going in, so I did not take their advice and buy what they recommended. I believe they had my best interest with the investment for long term, and it was good, but what I was looking for was a short term support in case of ultimate disaster. Still, everybody was sincere about their attempt to help me and I greatly appreciate that.
Reviewed Aug. 29, 2020
When I decided I wanted to purchase some gold, I went over reviews of different companies and I thought American Hartford Gold had a good record from other customer reviews online. I am new in buying gold and putting out good sums of money, and I tried to pick what I thought would be somebody that would fit my needs just going by reviews. I'm not very happy with them though. Things didn't start out very well and some of this is not their fault, but I started out with one consultant. They then said he had to go into a sick leave, and I got shuffled around after that from consultant to consultant.
They also told me that gold was hot right then and there would be a wait time between buying the gold and having the transaction complete, whether they were gonna send it to me or send it to some place to be held. They filled my orders and they've given me some good recommendations on what to buy or alternatives of what to buy. However, once a transaction has been made, I don't hear much out of them. The wait time was really long, which I understood. What bothered me is that there was no follow up in between to let me know what was going on. If there's gonna be long wait times in between, I could’ve put up with that if I'd known what was going on. Each time I've had to contact them to get information, and that's my biggest complaint.
Right now, I have a purchase that is going into its third month and I went the first two months without hearing anything at all. I finally called them, and they brought me up-to-date. I would’ve been happy even on the wait if somebody would’ve corresponded with me, even an email just to let me know what was going on. I don't know if they're short on people and I don't know what's going on. I'm being critical from my standpoint without really knowing, and that’s the lack of feedback.
We apologize for your negative experience. This is not how we conduct our business and we very much appreciate your feedback. We are always looking for ways to improve our services.
Unfortunately, with the pandemic affecting so many people in the U.S, it happened to also affect our team and many had to take sick leave to quarantine. We hope you understand the situation.
If there is any way we can make this right with you, please reach out to us.
Best,Sheri N
Reviewed Aug. 28, 2020
When I was trying to roll over some of my retirement into some accounts, the company handling it wouldn't let me. I was able to roll some over but I wasn't able to get out of my other ones. I had a brother that used American Hartford Gold and he referred me. It was always good to deal with them. Everything was pleasant and they were all good dealers, so I was happy.
Reviewed Aug. 27, 2020
I wanted to hold on to some physical gold and when I did an internet search, Hartford Gold came up. I also talked to three different companies and then I went with Hartford Gold because of who I was talking to. They exceeded the competition.
Reviewed Aug. 26, 2020
I have bought some gold off and on although not in large quantities and I thought of buying some more. Bill O'Reilly mentioned it on his program and I contacted American Hartford Gold. The rep was very professional and courteous. I said I wanted gold coins and not bars, and asked what they could recommend. So, they discussed that with me for me to choose one. I'm totally satisfied with all of my transactions. The shipping was a little long because it took them about a month but that was fine. The least favorable of all was that the amount of bank transfer that I did was a little more than what my purchase was. I did not get that. I had to call the rep back and remind him that I had a deposit coming. He said that he would take care of that right away and it happened almost immediately. So that fell through the cracks. I got the gold back before I got my refund back. Still, it was an excellent experience with American Hartford Gold.
Reviewed Aug. 25, 2020
I called them and I liked the person I talked to. He was very knowledgeable, and I felt comfortable. American Hartford made things very simple, and they took very good care of me. They've been great. I didn't have any problem with anything, including enrolling and wiring the money, and I'm really pleased that I did that. Ben was my agent, and I like him a lot.
Reviewed Aug. 25, 2020
I wanted to purchase one of those bars and American Hartford Gold said they had some. I sent my money and then, after they had my money, they called me and said they didn’t have any of those bars. The rep wanted to sell me some gold coins and some silver to make up the difference for the amount that I sent. I was a little disappointed but I went ahead and ordered the coins and the silver. They took so long to get to me. It was a couple of months for the gold to get to me but they said it was because as soon as we ordered and they put the order in, the COVID thing hit and everybody went into quarantine, which I understand. It was a different experience and I would have liked to have one of those bars. Still, the people were very cordial over the phone. Even with a little bit of my impatience, they were still nice.
Reviewed Aug. 25, 2020
I needed help with locating the product and acquiring it and American Hartford Gold was very efficient and helped me with that. When the product became available, they reached back out to me and said they could get it to me at this price if I'd like it and we did a few transactions together. Their representative is still actively searching for particular things that he knows that I am looking for. They were very pleasant, their communication was excellent, they were very upfront and transparent. They will help with any particular questions that I might have and seemed very knowledgeable of their product and their ability to acquire it and deliver.
Reviewed Aug. 24, 2020
I saw an advertisement of American Hartford Gold from Bill O’Reilly. I trust the guy. So, I followed his recommendation. When they sell you things, everybody sounds so great and I really trusted the rep of American Hartford. I never purchase metals before. I got to trust him. He was very nice and knowledgeable. But then when I bought the product, it took a long time for it to deliver. He told me it could be the delay, but the delay was over a month and a half. I’d been calling him, worried because I invested $50,000. For me, it's a huge amount of money and he would not return my call. Later on, I complained to his manager. His name is Blake. He asked my representative, Kyle, to call me back, and he called and he said he already explained to me so many times.
The last gold I received, it was two and a half months from the time of purchase. I didn't expect that. I was worried. In my age, I’m 71, this worry is not welcome, especially with everything going on and with corona. I don't need the extra worry. He said that he has a lot of clients, he could not talk to me every day. He would talk to the person in charge of delivery and he will call me back, but he didn't. So, I was still in the dark.
The lady in charge of delivery sent me an email. So I have her phone number. I called the lady but she never returned my calls ever. So, I had to talk to Kyle. I had no choice and I was worried. The whole experience was very stressful, very long and not very nice. The only person who really took charge was Blake. Blake corrected everything. But I'm still in a limbo because Kyle sold me coins which I never found anywhere else and I couldn't price it. I couldn't tell if he gave me a good price or a bad price.
From the beginning, I would like them to tell me in advance how long it will take, that I wouldn't be so stressed. I would like the people who do the shipping, communicate not only with the salesman but directly with the clients. Because when you talk to the client, Kyle couldn't really harp on her and tell her when a job is not done correctly. So, the shipping department should be separate in direct communication with the client. The client can call their shipping department, not to bother the sales force. It’s less stress on them, and they can spend more time with the customer.
Reviewed Aug. 24, 2020
I had to take money out of the stock market to make sure that it's safe. I contacted American Hartford Gold and went with them because of the way the sales people sold themselves and how they continuously stay up with things. I worked with Bill, the head guy, and it worked out really well. They take good care of me.
Reviewed Aug. 23, 2020
They were really nice and I received everything just as they said. I was very impressed. Being totally ignorant with the whole subject, they helped fill me in.
Reviewed Aug. 23, 2020
I'm watching what's going on in our economy and I'm convinced that pretty soon our dollar won't be worth any money. So gold might not be a bad alternative 'cause I got money in savings. Part of what we signed with the bank gives them the power to seize our money if they get distressed. I just felt like it was a good time to try it.
I had talked to so many people. I spoke to Seth at American Hartford Gold and he just was very nice, calm and quiet. He didn't pounce on me. I'm a salesperson myself. So he would give me information, and then he’d call me back in several days and would say, "Any questions?" I said, "No." Then finally, he hit me right when I thought, I better do something here. So, I did. He handed me off to different people and they've all been very courteous and very professional. Not like a used car salesperson at all.
My experience with Hartford Gold was good. The only thing I didn't like is the last time, I had an extra 10,000. I thought I'm not putting that in the bank. So I called and said, "I wanna do 10,000 more." They said, "Great. 'Cause we can still give you the same price." But then they never checked it. I never heard from them to see if they got that.
Reviewed Aug. 23, 2020
We invested with American Hartford Gold for security, just to have something tangible. The young man that we dealt with was very helpful. It took six weeks for it to get here but that was partly our fault because I sent a check and it took a long time to get there. I should have sent it some other way than the way I did. I've never purchased gold before, so I don't know how that process works with all companies. But they told us what it was going to be time-wise so I couldn't fault them there. They were very straightforward. We got what we asked for and they delivered it very securely so we were happy.
Reviewed Aug. 22, 2020
I had money and I wanted to trade it into gold. Hartford kept the money so I don’t have to deposit. I kept it to myself. They also sent me some silver that I had kept myself. Everything was okay.
Reviewed Aug. 22, 2020
I was dealing with another company that was jerking my chain and I decided to go a different route. I heard about American Hartford Gold Group from Bill O'Reilly and I went with them. Things went swiftly with them and it was understandable when I talked to the gentleman that helped me out. The guidance that they gave me was also good and quick. I had some issues getting my check and when I talked to their rep, he told me not to worry about it and that he got it under control. He told me what he was going to do with the investment that I made and the process was cut-and-dry. All in all, I would recommend them. They seem like a highly professional company and they're pretty explanatory about what they do. I also appreciate them helping me out with what I needed.
Reviewed Aug. 21, 2020
I was searching and there were a couple of companies that I didn't feel comfortable with. When one of the gentlemen from Hartford Gold called me, he answered any questions I had. It didn't seem like he was trying to pull the wool over my eyes. It wasn't like they were just trying to get this done and to make a big load of money off of me. I just learned to trust them and that's the reason I went with them. I told them what some other people had told me about things like I could get silver at this price. When I talked to Nathan, he said that if I could get the specs and show it to him, he would make that good. I did some research on it and the other wasn’t legitimate. That showed that Nathan was really genuinely wanting things to be good, wanting us to be able to have some success at it.
I was concerned because of the Coronavirus and everything was really slow. But every time I called them, they put my mind at ease saying that it was slow for everybody and it would be here, and it was. I think I have everything but maybe one small thing, which is really good. I was comfortable. It felt like they cared. It wasn't just a job. I have friends that I talked with that have not had that experience. I was super pleased and I'm trying to gather up some money again to buy some more.
Reviewed Aug. 21, 2020
I was not the most pleased with the representative. I told him that I was pretty new and I kinda wanted a little more hand holding and it didn't seem like I got that as much. The way that he was explaining things was kinda the way he wanted in trying to explain. It almost seemed like a salesy a little bit. We weren't seeing eye to eye. I was trying to explain myself and he didn’t seem to take that into consideration. I didn’t feel I was being heard so it was a little frustrating. It was a good experience but I was a little disappointed in the communication and the education process.
I apologize for your unsatisfactory experience. This is not the experience we want our clients and potential clients to have. Please feel free to get in contact with me so that I can get more information from you about what happened. We take our reviews seriously and appreciate the feedback we receive as it helps us improve our services.
Please reach out to me: 310-586-3170.
Best,Sheri
Reviewed Aug. 21, 2020
I had some money I wanted to see if I could make some more money on it and everybody said to put it into gold, so I tried that. I pulled up some different companies on the internet and American Hartford Gold Group appealed to me. I tried to invest my life savings into the whole thing even though I didn't like the percentage. They gave me about 60% of my investment in gold, and I wondered about the 40% that they kept for their operating expenses. The main guy that I talked to said it’d take five years to break even and that disappointed me.
In the end, things didn't work out. I had a family problem that came up and I had to withdraw my funds. Some companies wouldn't let me do that, but they let me withdraw my full amount again. It was 50,000 and they took about two weeks to get it back. They'd had the order all accumulated and all ready to go, so they had to dispose of my initial order in order to get my money back. It finally came. All in all, the team at American Hartford Gold is the best. They're high class and I loved every one of them.
Reviewed Aug. 20, 2020
I contacted American Hartford Gold to buy some silver. My experience speaking with their rep was very helpful. However, I'm supposed to get a free silver coin, I never got that. I don't know if that takes a long time or what. I asked the rep. He said he'd look into it. But other than that, it seems fine. They knew what they were doing. They were very expeditious and on top of things. They did everything very quickly, except for that coin thing.
Reviewed Aug. 20, 2020
I’m tired of losing money in the stock market because I have limited resources and I'm retired now, so I can't afford to lose my capital. The big drop into the stock market when the pandemic hit made me interested in precious metals. American Hartford Gold came highly recommended and had good reviews. I spoke with a young man who seemed to be in charge of the area. I talked to some other salesmen but I kept coming back to a sales manager. Everything was very straightforward and everything was explained to me very well. I didn't have any issues. All my questions were answered right away. Whenever I had an issue, I talked to a sales manager and he got it straightened out right away. I’m very happy with American Hartford Gold.
Reviewed Aug. 20, 2020
I received an email and did a little bit of research about American Hartford. It was also recommended by several of the groups that I read newsletters with. So I pursued with them. I've only spoken to them a couple times but they've always been helpful. I dealt with Andrew previously on several occasions and the last time I spoke with him, I placed an order with him. I received it on schedule and it was correct. I asked a variety of questions. He gave me several options and I chose the best one for my circumstances at the time.
Reviewed Aug. 19, 2020
I set up a self-directed IRA where I could diversify my portfolio more like outside of paper assets through American Hartford Gold. I felt that they would offer a better service than other companies because they weren't spending money to advertise on the radio and TV and everything. I thought that I would be getting something more in return and I'm not disappointed at all. Their customer service is fantastic. They were extremely helpful that they really explained the process to me. Also, it's a new thing for me so I didn't understand where the precious metals was gonna be stored and how the whole process would go and they helped answer some questions. They've called me up to check on me, to give me some latest news, and to see if I wanted to do anything else.
Reviewed Aug. 19, 2020
I've always been toying with the idea of owning some precious metals, so I thought I’d explore it. And lo and behold, I ended up with some. I applied online for some information on precious metals and it must have been linked to American Hartford Gold because they called me then. The people were quite positive and it seemed to work out. In hindsight, would I have done it differently because of things that I've learned since but that's okay. The guidance that I received from them was fair. Once I made the commitment, I felt a little bit pressured to hurry up and get it done. I felt more time could have been spent on explaining all the different options.
On recommendation, I bought coins and got a little bit of actual bullion. The type of coins, the cost of the coins and the potential upside were clearly explained. Now, I understand it's a fluctuating market and you can't predict what the prices are going to be. I ended up buying a bunch of coins that I have no idea what they were worth but I paid far more than the price of melted bullion.
I found out after I'd gone down the garden path that they could not ship to Canada. I’m in Canada and so, I now had to rent a depository space somewhere in Delaware. The only way I can physically get access to my gold is to have an address in the US where the gold can be shipped to. I don't live in the US and I don't have an address so, I'm gonna have to wait till COVID is done and the borders are open, and I can take a trip down and spend a few nights in a hotel to have it shipped to the hotel. So, it's turning out to be a little pain in the tooth. The experience with American Hartford Gold was overly complicated.
Reviewed Aug. 18, 2020
It was positive dealing with the rep from American Hartford Gold. It took about 10 minutes for the rep to explain and for me to make a decision. I bought gold to keep the value of my money for personal reasons.
Reviewed Aug. 18, 2020
There was a guy on TV, Bill O’Reilly, who said that American Hartford Gold were good guys to work with. I believed him and I bought gold a little while ago. Everybody was great, especially the guy named Vince. I remember they sent FedEx to pick up my check and then delivered it. I was very pleased. It worked out so well that I'm thinking of doing it again.
Reviewed Aug. 17, 2020
I used to do business with another company and I dealt about seven years with an individual and he retired. Then I saw American Hartford Gold's ads and I figured I’d try somebody new. The individual that I spoke with was great. We talked a little bit and we had back and forth. I trusted him. He sounded reliable and I was happy with what I did. We're in strange times right now. I saw that it was between silver and gold and I've done gold previously, so I decided on silver because I thought that's gonna have a move also. I'm satisfied with what it did just in the first purchase.
Reviewed Aug. 17, 2020
I wanted to diversify my portfolio. I signed up with American Hartford Gold Group and my interactions with their reps went well. So far, I think I made the right decision to purchase gold. But it's been about two months since we made this transaction and I was told by one of the persons who I talked to that they were sending me an incentive coin. It was like a gold coin and that has not happened. So, that makes me feel a little leery about that and that possibly the man that I talked to may have made that statement just to get me interested in the purchasing of the gold. But I was told this at least three times and I have not received any notification yet.
I apologize for the inconvenience. With Covid going on, a lot of our team members were out of the office on quarantine and were not able to fulfill the free coin requests.
I will have a coin sent out to you by next week. Please feel free to contact me at 310-586-3170 or via email sheri@hgoldgroup and we can confirm your shipping address.
I look forward to hearing from you.
Best,Sheri
Reviewed Aug. 16, 2020
America is on the brink of I don't know what, which was why I bought coins. I knew what American Hartford Gold did in the past and I heard of the name. For some reason, I trusted that name and so, that's where I went. I'm not too smart when it comes to coins so I wouldn't have been able to judge anybody. The reps helped me a great deal and they made it easy for me to do this. It cost a lot of money for me. They made me confident that my money would be handled with respect and would do the job, and they did. We got a good thing.
I told the young man that I would be buying coins every month but I didn't. I bought a car instead and now, I gotta pay for that. So, I don’t know when I’ll buy coins again but we do have some lovely coins and they may serve the purpose for both my son and I in the future. It's just one of those things you hold on to. I gave most of the coins that I bought to my son because he’s gonna live longer than me. So, we both have set up our lives to have a catastrophe and have some means of dealing with it.
Reviewed Aug. 16, 2020
My wife and I determined that we wanted to start looking into precious metals. We first contacted Rosland Capital because they are much more pronounced on the television in terms of the commercials. The customer service was not very good and they were taking too long to get back with me. I went online and I began to look at other precious metals organizations or agencies that can do the same thing that Rosland Capital is doing. I found Hartford and then, I saw Bill O'Reilly highly recommend this particular agency. I said that I’m gonna give it a try. I called and I spoke with Jeff. We had a very good conversation in terms of education because I don't know much about precious metals. He helped me with understanding contacts and everything else. He’s a senior guy so he understood it very much clearly and was able to dumb it down. He made it very simple and I was able to comprehend it very easily.
We spent a long time on the phone talking about precious metals, where the market was going and all the other things. With the conversation and with the knowledge base that he had, I felt very comfortable. I gave it a try because I connected with him, he connected with me and was going out of his way to spend the time just speaking and talking. And that was helpful for me. It was my key that this is the precious metal agency organization I need to work with because these guys are engaged. I can learn a little bit more. He said that I could always call on him if I need understanding and I just went through the whole thing. That was what I was looking for, which is for someone to tell me something about it. No one was able to. I got the wrong person but I got the right person with Hartford. Jeff was able to bring it home and with that, I was sold on it.
The experience has been very positive. We can see in the market the decision that my wife and I made. The proof is in the pudding. We made the right decision and with that, I went out again to purchase more metals because of what Jeff and I talked about. I saw all the tangible things and so, I went forward with it. He made a believer out of me and that was very hard to overcome because about three weeks ago, I was on a webinar and I was with someone who was a financial investor, and I brought it up. He talked in a very not so positive light about precious metals and he said that this is not the way to go. So, it was hard for me at that point because I had that at the back of my mind, But the webinar made us think that this was a way to move forward with precious metals. Having Jeff make sense out of what I was exposed to made a difference.
At this point though, I have not received one of my shipment but Jeff has been working with me to try to get the silver that I purchased a while back. There have been some mix up in terms of the order. They thought that they had been delivered. Still, overall, the experience was very positive, educational, engaging and informative.
Reviewed Aug. 15, 2020
I had both precious metals before and I thought that I might wanna invest in some more. I called American Hartford Gold and talked to Jeff. I made the order up and I talked to him after that, and then I talked to a lady that work for them. I mailed the check in and I got a wire saying that they received my check, but then it was a pretty good while before they finally got on the shipment. I had to call them back and ask them what the delay was. I talked to some lady, they called me back shortly and said they will be shipped tomorrow. I assumed that somewhere out in California my check and order got lost in the wait. I guess they probably had a lot of business and somehow mine got delayed. However, I trusted that everything they told me was right and I saw how it was, so I was satisfied. The product that I ordered was as it was described so I don't have a complaint there.
Reviewed Aug. 15, 2020
I usually buy some silver and gold and when I was looking online, I found American Hartford. The salesperson was good. He knew how to sell so he did sell to me and I bought. He explained to me what I needed to know and it was good experience. Overall, it was easy. I didn’t even have to sweat.
Reviewed Aug. 15, 2020
I love American Hartford Gold. The gentleman I used, Jeff, transferred from Goldline over there so that he could give people better service and he does very well. He was smart, knowledgeable, friendly, and answered all my questions. He was the perfect kind of guy to have in the position he’s in. I've gone back and I bought three other times.
Reviewed Aug. 14, 2020
I needed to do something with my 401 because it was just losing money where I had it with my previous employer. I bought gold with it and American Hartford Gold had a solid background of it. Everybody was very professional. I was skeptical because everything was over the phone and on the internet. But they reassured me and everything's good.
Reviewed Aug. 14, 2020
The representative seemed friendly. I left up to him to make the initial decisions for the first investment and I felt pretty comfortable on the decisions that he made for me. Everything went well. The silver that I received is satisfactory. When I get more money, I’m coming back. So far, I'm happy.
Reviewed Aug. 14, 2020
The political situation in this country is sad and I'm not trying to persuade anyone one way or the other, but if the democrats get elected, you better have all the silver and gold you can get ahold of ‘cause you’re gonna need it. It’d be a full blown depression if they get elected and do half of what they say they’re gonna do. On the other hand, I have a lot of faith in Bill O'Reilly and he said the American Hartford Gold Group are people good to deal with. I didn't have a clue what I should buy or how I should do it, and the rep knew I didn’t know what I was doing, so he put me through the whole program. He explained all the different options I had and he recommended things too.
The rep told me what all I could get, and what he recommended is what I went with. First, I was gonna buy some silver and gold and mix it up, but I didn't have that much money into it. He said, “Let’s get silver” ‘cause he felt like it had more room to grow than gold. I decided to buy these particular pieces of silver and he recommended, once again, how to get it and it turned out really good. The rep did a good job and I'm gonna buy some gold later on.
Reviewed Aug. 13, 2020
I was looking for deliverable coins delivered to my residence and decided to go with American Hartford Gold. It was great working with Bruce. He was very friendly and very outspoken. He was clear about the risk that there's no guarantees with silver. It's not a typical investment and that there will be an upfront charge. He was very knowledgeable about what was going on and he gave some good suggestions. We were able to come up with a good game plan and it worked out. But I wasn't happy about the delivery of the product. I’ve bought gold from other places and it was much faster getting my resources. If American Hartford is that far behind, they need to make it real clear to people. Bruce sent an email to get the details as to where everything is and he hasn't got that email back. They should know exactly where the gold is. I was told six weeks and it's been almost two and a half months.
Reviewed Aug. 13, 2020
I wanted to invest in gold and silver. I contacted American Hartford Gold. However, they got my order wrong. It was supposed to be 70% gold and 30% silver and they did the total opposite, they gave me 70% silver and 30% gold. They did not take care of it and I don't think they'll ever fix it. I was wondering why I had so much silver. Right now, my experience is not too good. It took them three months to get me my gold. When it's $100,000, it should have been done right away. I don't even have the 30,000 in gold. It's like we're missing 8,000 out of 30,000, so they didn't give me the 30,000. My wife is wondering if someone took 10,000 as an administrative fee, so we're very dissatisfied. I also really don't like Nick. I'm not using Nick anymore. 'Cause he's the one who was supposed to do this and he screwed my order up royally. As a matter of fact, I recommend him to be fired because that's theft.
Reviewed Aug. 12, 2020
Among the couple of companies that I looked into, American Hartford Gold Group had the best record. Setting the account up with them and getting everything transferred went really quickly. The guidance that they gave me was also good. My account with them has risen a lot faster than my 401 ever did and I've been very pleased with them.
Reviewed Aug. 12, 2020
I had already started taking my own investments away from the company that I used to have it with because I wasn't happy, so I was starting to do some investing on my own. Every investor said to put a percentage into investing into precious metals and I researched a couple and went with American Hartford Gold. I found them online and I saw an advertisement from Bill O'Reilly. Everybody that I spoke with was nice and I've had no issues with them so far.
Daniel, the person I dealt with, was very helpful and nice. I don't know the ins and outs of gold and silver. He directed me on which would be the better investment or what he felt was the better investment way to go and why in particular he felt that way, whether it be in coins or bullion. I haven't talked to him about the last two months but there's no reason for me to. The precious metals have been bought, shipped and sits in a vault in Delaware. They said that if I wanted to ever sell it back, they are there for that too. I could sell back what I bought through them. It’s kinda like above spot price. So that's very helpful. It was very easy to make my investment and they gave me all the information I needed to know and transfer.
Reviewed Aug. 12, 2020
I'm a real big Bill O'Reilly fan and their advertisement said that they were supposed to give $2,000 in gold or silver, and they gave me one silver piece. The guy that I spoke to the first time around was pretty informative about each of the gold. When I called, I gathered that there wasn't very many people in the office so I figured he would be easy to get ahold of again. So I tried to talk to him but I never heard from him back. I got a lot of silver pieces. But I was expecting to get a little bit more gold.
I didn't like the delivery service. They were supposed to get a signature but they just dropped the box. I found it late at night and I had no idea it was there. No one ever signed for it. I tried to call last Friday the 14th. I told the rep I wanted to get some clarification on the gold that I got and buy some more. I wanted to buy some more gold and he passed me to someone. So I called this person, left him a message and I never heard from him back. I was kinda bummed out about that.
Reviewed Aug. 11, 2020
The guidance was buy, buy, buy. But I talked to quite a few other people and they said, "Oh, no, don't, don't, don’t." Despite that, my experience with American Hartford Gold Group was good and on a scale of 1 to 10, their reps would get an 8 from me on how helpful they were.
Reviewed Aug. 11, 2020
I was going through advertisements online and heard about American Hartford Gold. It sounded good, which was why I contacted them. After talking to Michael, he seemed to know his stuff and we trusted him. The first time around when we got the order, it took a little while but this time it was quick.
Reviewed Aug. 10, 2020
I kept hearing how important gold was right now and Bill O'Reilly recommended them. The Gold team kept calling me every couple of weeks to see if I was ready to invest. They were nice about it and took their time. They didn't push me. I didn't get a whole bunch because I don't have a bunch of money but I had a very good experience with American Hartford Gold.
Reviewed Aug. 10, 2020
I invested in American Hartford because of the economic conditions. Everybody's been professional and they delivered as promised. I got what I paid for. Sometimes you could buy something, it doesn't turn out to be what you want or it's difficult. When you're trading cash for something else, it's nice that you get what you want. They did what they said they were gonna do. So I'm happy about that.
Reviewed Jan. 17, 2020
I was helped by Tony, He thel difference between gold prices and silver prices. Tony was always willing To return my phone calls, In a timely manner. He was very professional Courteous. in our dealings. Tony is a true professional.
Reviewed Dec. 19, 2019
Jo ** has been outstanding to work with. He will take time to answer questions and accommodate our needs. Thanks for helping us throughout the process! I highly recommend The Hartford Gold Group to a family and relatives.
Reviewed Nov. 13, 2019
In 2016 I decided to diversify my 401K. I made the decision to add gold and silver bullion to my portfolio. So, I contacted the Hartford Gold Group. The sales rep I spoke to was extremely friendly and seemed genuinely interested in helping me. I wanted bullion, but he started talking about buying coins and how I could avoid taxes, because only the melt weight value was taxable. This was true, however, what he did not say is that I could have bought exactly the same coins pretty much anywhere else for 40% less.
Yes it is not his job to recommend the competition, but when I reviewed my portfolio after the purchase I noticed that it was valued at the melt weight value. OK so I expected that, but when I changed my mind and tried to take advantage of their buyback guarantee I discovered that their offer was melt weight plus 10%. Which means that I would immediately lose at least 30% of the value of my investment. Whose is what I would have lost to taxes had I just taken the money out of my 401K, only now I will also lose 30% on top of the loss to the Hartford Gold Group, making my total loss almost 50% of my initial investment. Although this was entirely my fault for being so trusting and an expensive lesson to learn I can now warn others of the less than forthright actions of those we seek to help us. I strongly recommend that if the person you are talking to tried to get you to buy coins, HANG UP AND NEVER CALL THEM BACK AGAIN.
Reviewed June 28, 2019
I researched on the internet and The Hartford was one of the top recommended companies to go with. I liked the rates as far as fees. The two guys I worked with were very helpful. They answered my questions. They gave very timely responses to my phone calls or questions and I was really happy with both of them. They also followed through with everything they said they would do, my little free coin and those kinds of things. I’m older, though and people talk a lot faster, and I would ask them to repeat things, and they would slow down. The gal that gave the information also talked way too fast. Other than that, I was very happy with them so I would certainly recommend them. It turned out to have been a good experience, worked out quite nicely, and I’d go back.
Reviewed June 12, 2019
I'd been thinking about buying a little gold and silver for a while and Hartford was the convenient one that came along,. Plus Bill O'Reilly was on there, and I trust him. I didn’t know how to go about their service and I didn’t know anything about it, but the rep Adam was very patient and knowledgeable. He took all the time that I needed to help me understand. I still don’t quite understand all of it, but he helped me out a lot. I'm considering buying some more right now.
Reviewed June 8, 2019
I took my IRA out and put it into Hartford's gold account. Thus far, everything has gone well and I'm satisfied. I've received great guidance from them and I'm pretty happy with my investment.
Reviewed June 7, 2019
They closed down the stores that I worked at and I’ve got a 401(k) that’s sitting there. The stock market had been going down so I decided to move it over to something that’s more solid so I contacted The Hartford Gold Group. I love to go online. I love Hartford and I thought that when I was talking to them, they seemed like a better fit for me. They were friendly were really just trying to help. The guys were really nice. I had two different guys I spoke with and they explained what the processes were and how everything was gonna go. They asked me what I felt I was looking for. One of the guys was the same age as I was and so he was kinda giving me advice as far as how he was setting his up and that was what he would recommend. They talked to me about different options but they gave me the best advice.
Reviewed June 5, 2019
I had been wanting to invest in metals for some time. I went with The Hartford Gold Group and their reps were all very proactive and customer service oriented. They're very knowledgeable and helpful as well. Overall, working with Hartford was a positive experience.
Reviewed May 30, 2019
Bill O' Reilly recommended Hartford so I decided to go with them. I also called Rosland Capital, and they're much more expensive. I had good results with Hartford. I was pretty happy with them, and with the whole process. Everything worked out very well.
Reviewed May 12, 2019
I needed to move money. I wanted something a little bit more secure because I lost quite a bit of money on my 401k. I contacted Hartford Gold Group because the people with accounts with them were people I respected, like Sean Hannity or Bill O'Reilly. Everybody that I dealt with at Hartford did an excellent job. I was kinda lost about what I was picking because I was thinking that I was just moving into bulk items, but the guidance that I received from them was excellent. When we finally transitioned to the other reasons for doing it, it made sense too.
Reviewed March 14, 2019
The Hartford Gold Group offered me a good price on what I was interested in. They were all very nice and helpful. They also knew everything I needed and they did what they said they would do. They left the options up to me, which was the way I wanted it. But they offered me the information that I needed to make a decision. I would deal with The Hartford Gold Group again.
Reviewed March 8, 2019
I dealt with another company before going with The Hartford Gold Group. That company was bad and they didn't wanna let go of anything. The Hartford Gold Group was okay. They knew what I wanted to do. But it took me a while to make up my mind. Even so, they helped me. I worked with Todd. He was nice and knowledgeable. If he couldn’t answer my question, he would go to someone else. It took time and that was frustrating, but they kept reassuring me and said it would be okay. I would recommend The Hartford Gold Group if someone wanted to do with precious metals.
Reviewed Feb. 14, 2019
I spoke to The Hartford Gold Group six months ago and they had explained to me everything about precious metal investment. I prayed about it and I felt like that’s where I needed to go. The reps were all fantastic and helpful.
Reviewed Feb. 8, 2019
I was careful to study on my own about who I wanted to buy from and I looked at Hartford Gold Group and the reviews. The team was a very nice group and I met so many people on their team each time that I talked to them. I’m in Georgia and they’re in California. You can see a professional website which I was very impressed with but not know for sure if they are really who they say they are. The guy, Adam, that I initially talked to, didn’t wanna go as low as I wanted him to on the upcharge. I got all the information and I told him that I was looking for a price that had 60 cents or something above spot. He said that it was normally a dollar above spot for a coin. I told him that if wanted me to buy from him and if he ever got closer to 60, he should let me know. He called me back a couple of weeks later and he was gonna give me that offer because of what I planned on buying. I appreciated it.
We talked about it again and then, his team followed up with me. He had a team that prepares for the delivery to make sure that everything is safe. Adam was so busy but he had such a wonderful team that I didn’t need to speak to him personally. I did a several times and they were a super group. They were very knowledgeable and I liked how easy it was to go on their website to find out what spot price was that day. The product was exactly what we wanted or even better. When we finally received the delivery, everything was perfect. Adam mentioned that he would be happy if we refer someone else to him and I did. Then, they called me later and asked me what the number was again. So, they may end up purchasing some items from Hartford Gold Group as well. If they do, then I’m supposed to get a little something too. They were nice and I would definitely purchase from Hartford Gold Group again.
Reviewed Feb. 4, 2019
I was buying gold and heard about Hartford through the ConsumerAffairs website. The people there were friendly and knowledgeable. They have good information and are pretty helpful. Everything was also straightforward. They had good customer service and I got everything on time.
Reviewed Jan. 31, 2019
Our company likes to work with Hartford Gold Group. We chose Hartford because they have a good BBB rating. Between Monarques and Hartford, we chose Hartford because they are the better guys. But I would suggest that on their website, they should place the gold bars and silver in a more readable place. Nevertheless, they've done a great job. All of our customers are happy. We are also planning to buy gold 9:30.
Reviewed Jan. 26, 2019
One of the things that swayed my wife entirely to The Hartford Gold was Bill O'Reilly’s approval of the company. She felt more comfortable with them than the couple of other ones that she looked at. We had an excellent experience with the gentleman whom we worked with. He helped explain some things to me and my wife since this was our first time buying precious metals. He made us feel comfortable to know that we were making the right decision. Everything that was promised, as far as the package and the delivery, was perfect. I had no issues at all with them. I was really happy and I even recommended Hartford to a couple of other people. I look forward to doing business again with them in the future.
Reviewed Jan. 24, 2019
I don’t know how to read the stock market and I was wondering if Hartford Gold has coaching sessions, where periodically, I call in and they go over the stock market and let me know when it’s time to buy, time to sell, time to move. Hartford Gold has been in business for quite a long time. I checked them out through the Better Business. Their reps were very eager to answer my questions and give me the information that I would need to understand my questions. The reps were very kind and made sure I was satisfied. I found them to be very upfront and honest as well. The guidance that I got from them was very good.
Reviewed Jan. 23, 2019
It was pretty good dealing with Hartfold's representative but I wasn’t happy with the deal. They called me and I let my husband talk to the guy about whether it should be silver or gold. He decided silver. But it went from 20,000 to 10,000, in silver. The Hartfold Gold Group is not bad but they’ve been better.
Reviewed Jan. 17, 2019
The Hartford Gold Group knows what they are doing. I bought gold and an IRA, and the guidance I received from their team was very good. I have recommended them to friends.
Reviewed Jan. 13, 2019
Corporate sponsors made me choose Hartford Gold Group. It didn’t have any first-time buyers. Hartford Gold Group's team was professional and answered all my questions. And the guidance I received was very good. I had a good experience with Hartford Gold Group and I'd use them again.
Reviewed Jan. 12, 2019
I saw a few good reviews on Hartford Gold Group. I contacted them to set up a precious metal IRA and the interactions with their team were excellent. Setting everything up took two days and I appreciate their professionalism in guiding me through the process. They answered my questions promptly and guided me through what they were going to do and how they proposed to do it. Their answers were clear and understandable to somebody who does not have a great understanding of precious metal IRA.
Updated review: May 6, 2020
They were very helpful in resolving an issue I had with them.
Original Review: Jan. 11, 2019
I first called to get bullion silver bars but was talked into coins? Silver is only down less than 20% from where I first "TRUSTED" Hartford to invest my hard earned money. Hartford said "Oh buy these silver coins and you will be set" but that was a lie because the coins were a scam. Then Hartford switched me to Gold coins to help ease my pain because Hartford admitted they gave me crap coins to begin with. Now it is more than 50% less. I have been scammed!
We are happy we were able to resolve the issue. We look forward to working with you again in the future!
Reviewed Jan. 2, 2019
I had been buying gold and silver in the past and had a poor experience with another vendor. And when I gave Hartford Gold a call, I was fairly pleased with their response. I’ve been working with them for four months and I’ve made several purchases. I called them a couple of times and told them what I wanted. Then they gathered it out to me and left efficiently to my bank. With Hartford Gold, I can pretty much do whatever I want and I’ve been pleased with the way they’ve dealt with me. I would recommend them.
Reviewed Dec. 23, 2018
I was a little worried about the bank confiscating my IRA, so I switched over and have it now with gold and silver. Subsequent to that, I also took one of my CDs that was renewing, and I purchased gold and silver for myself and maintain that in my big safe. I had two other precious metal investment companies that bugged me a lot and was not happy with. They kept calling with a different number all the time and that really upset me. But Hartford Gold has always been good. And I felt very comfortable with them right from the get-go.
The Hartford Gold team was not high pressure and they gave me plenty of time to think it over. They set me step-by-step on how I could have my IRA rollover and they were very thorough and explained everything to me, especially when I saw my first investment with the IRA. About $20,000 of it was a loss and they explained that the gold and silver was based on the melting rate and not the purchase rate, but that purchase rate for precious metals would be there and increase. And it's true. I've been seeing it increase.
Reviewed Dec. 14, 2018
My husband and I had a couple of IRAs that we wanted to roll over into metals and it worked out fine with Hartford Gold. First of all, with them I could make a phone call and get a human being without being routed through 40 different prompts. When we were setting everything up, their team was very pleasant and friendly, knowledgeable, and professional. Then, if there were glitches, they made it right.
There were a couple of glitches in getting our IRAs rolled over from Fidelity. So, there was some time delay and it seemed to take longer than it needed to, like over a month before falling out into STRATA. That seemed to be the biggest problem, but they made it right overall and I’m happy. On their end, Hartford was prompt and knowledgeable in giving us guidance in making our investment decisions and once again the Fidelity people were the ones dragging. But we won’t know until we start taking money out. On the whole, though, our experience with Hartford Gold was great and I would recommend them.
Reviewed Dec. 11, 2018
I wanted to move some of my IRA cash into some silver. I looked at a bunch of things on the internet and Hartford's name is familiar. I’ve dealt mostly with their rep Adam and he has always been really nice and very friendly. We’ve even talked about some times when he was here in Colorado and I was in Colorado, and other stuff like that. With everything I’ve ever dealt with, he has always been really good and informative. He told me what he recommends and I just went with his recommendation since I basically have no other knowledge whether it was good, bad or indifferent. I am satisfied with the services I received and I’d recommend Hartford.
Reviewed Dec. 5, 2018
I was looking for silver and I found Hartford online. I like their price and the gentleman I spoke to was very cordial and willing to explain. I got very good guidance from Hartford in discussing my options.
Reviewed Dec. 3, 2018
I was worried that the stocks were gonna go bad and decided to contact The Hartford Gold Group. Their reps were nice and the guidance I received was good.
Reviewed Nov. 29, 2018
Hartford's ad on the internet looked very professional, so I contacted them and talked to a guy named Ted. It was extremely obvious that he was very well-versed in what was going on. He knew the market, and he was so confident about what he had. But he wasn’t pushy. Some of the salespeople wanna twist your arm to get a buy, buy, buy. Ted was a veritable gold mine of information. And with that information, there was no pressure to buy, sell, or do anything. My wife and I like to get the information, pray about it, and then make the decision.
Ted was the most professional, knowledgeable person I ever dealt with. I was impressed with his confidence. He didn’t speak so fast that was like a person that had one too many cappuccinos. Some people are like auctioneers. They got to get all to sell in just a blink of an eye, and it’s hard to understand them. But Ted spoke perfect in speed. I’m hard at hearing, but he was clear and easy to understand.
Reviewed Nov. 20, 2018
I had a feeling that the stock market was gonna crash and I looked up Hartford Gold. I liked that they had a good Better Business Bureau and they seemed to have a lot of good things pointing in their direction as far as what people say about them online. When I talked to the team when I bought my precious metals, they were very friendly and answered all my questions in the same day. I would recommend them.
Reviewed Nov. 16, 2018
I wanted to convert some cash into metal. I looked up gold and I read on a number of companies. I saw that Bill O'Reilly reviewed Hartford Gold and he said this was the only one he’d deal with. I also looked at the reviews of people. I called and talked to them about a year ago, too. It was a roll in the dice for me and I thought I'd see how it would go. I worked with Jeremy and he was fun to talk to. He seemed to be good and he had his helpers call once in a while and send me stuff. He said he’s been selling stuff for a long time and it sounded like he knew what he was doing. Hartford is an honest outfit and they seemed like they came through with what they proposed. In fact, I got what they said when we started out. I would recommend them to others but I’d tell them to make up their own mind. I’m not gonna tell them what to do. Also, I wrote a review for Hartford Gold and they sent me a Mercury dime for my review, so I appreciated that.
Reviewed Nov. 1, 2018
I was interested in buying some silver, and I saw that the Hartford Gold Group sold it so I contacted them. They were really friendly and they made me feel comfortable. They also followed up really good. They called back when they said they were gonna call back and made everything simple for me. I was happy with the product, and things went smoothly. I would recommend them if people were going to buy.
Reviewed Oct. 30, 2018
My bank forgot I contributed two $500 checks to my IRA and one day, I got a call from a lady who asked if I knew they had $6,000 of my money just lying around. That money wasn't doing anything for years until I got that call. I pulled it all out. I did my research on companies and started calling and talking to people. I found out how much they knew and I could tell when somebody is in a hurry and wants to get things over with. I talked to a guy who just sent me some papers and wanted me to sign. I read it over before I signed and there was a lot of hidden costs for every little thing, including storage, and by the time I paid all those, my money will be all gone.
Somehow or another, I wound up with Joe and he helped me with everything. I didn't know how to go about buying coins or what was the best thing for me, for the money. He was patient in answering all my questions and explained everything to where I understood it, including how things are gonna go down. The thing that made up my mind was the trust that grew between Joe and I when we were talking. My husband asked if I was sure it's not some kind of scam and I told him we have been texting each other back and forth for a while.
Being leery and not knowing anything, I wanted to know everything. I was scared, but Joe made me feel comfortable. I had a lot of problems with my bank trying to get my money out, but I'm glad I trusted my instincts because I felt secure and I trusted Joe. He didn't flinch when I wanted to go into details about things. He was so helpful and I couldn't ask for anything better. I'm happy about my experience with Hartford. It was wonderful.
Reviewed Oct. 21, 2018
I had left my employment with Memorial Hermann who was not handling my retirement account. It was more or less dormant and they just kept my money, so I needed to change. Since my present company doesn’t have anything satisfactory, it wasn’t an option bringing it there. Considering the way 401k goes sometimes, I decided to go with the value that lasts, which is gold. The gentlemen at Hartford are professional people. I see them handling things well and taking time to explain every little detail. I knew that with their group, we’re in for a long crawl but I’m hopeful that in the end, it will all be good. We’re working in faith that things will turn out fine.
Reviewed Oct. 19, 2018
I'm interested in gold and I usually buy from local dealers. But at the time, it was really hard to get it, so I looked online. Hartford's presentation really got my attention so I went with them. Their reps were great. They answered every question and they all knew what they were talking about. Also, everything was perfect every time I called them. They still call me to follow up and see what I need and they're very good. I would recommend Hartford to others and tell them that it's a good company to do business with.
Original Review: Oct. 11, 2018
I placed a disbursement request almost two weeks ago. They had my phone and email info and claimed that they had tried to call me to get the disbursement going. To my knowledge I received no such calls but I’ve been hit by telemarketers lately so I’ll give them the benefit of the doubt. Even so, they had my email address and could have easily reached me that way. My funds are quickly running out and I have made 5 calls and one email to the company and have yet to get any response. I deeply regret having converted my money to precious metals with this company. I would have been better off leaving my funds in cash form. My hands are completely tied now when I desperately need their help. It seems that once you convert your money they don’t seem to care about helping you anymore.
The Hartford Gold Group always takes immediate action when we receive notice of a dissatisfied customer. We appreciate you working with our team to help come to a resolution.
Reviewed Sept. 29, 2018
The Hartford Gold Group was a family-owned company and had good reviews and rating online. They were texting me ‘cause I was an investor and I called them to ask some questions about those ads. Some agreements that we made sounded pretty solid and their guidance was very good and direct. It took a little while for us to make the purchase ‘cause they were advising on the market and told us to wait a little bit. That was beneficial because when I purchased it, it was quite a bit lower than what it was a few weeks earlier. Also, the person I was talking to was very informative and really cared about my situation.
Reviewed Sept. 27, 2018
9000 in silver. They said it was going to go up. It has gone down 2 dollars. I found out it was now worth about 4300. Cut in half for 2 dollars cut in price. Overcharged and very unhappy. I’m 68 a widow and this is my main retirement fund.
Reviewed Sept. 18, 2018
We wanted to get some silver and went with Free Lakota Bank. We found out it was a big scam after we lost a couple thousand dollars. I wanted to go with a reputable company. I looked up online and went with The Hartford Gold Group. Joe, Hartford's rep has been very approachable and helpful. It was really good working with him. He told us to call him any time if we have questions. In fact, I’ll call him later on today because we rolled over another IRA into the silver and we have some questions.
Reviewed Sept. 15, 2018
My husband is retiring and he came upon the Hartford Gold Group on the internet, and he talked with me about them. We wanted to save money and let it grow, so we decided to work with them. When their reps called, I enjoyed the conversation that I had with them. They explained more things to get me to understand, but I already understood some of them. We were satisfied and we went with them. We placed the money with them and a rep said they were gonna send something, but I haven’t received anything such as a silver coin, although that has been over a month now. Even so, I would recommend Hartford.
Reviewed Aug. 31, 2018
I want my retirement funds to be in a more secure place other than my IRA. I contacted The Hartford Gold Group and their team has been excellent. They've been very courteous and friendly. I talked to another company and Hartford's whole approach was different. Several of them had left a different gold group because they didn’t like their ethics. It was scary for me to move funds out of an IRA into gold but they have been very patient and have explained everything to me. They also haven't been pushy, which I really appreciated because that turns me off immediately, and I’ll usually just walk away.
Reviewed Aug. 30, 2018
I wanted to diversify and put some of my money in precious metals. Hartford Gold Group was recommended by Paul Mladjenovic, the guy who wrote "Precious Metals Investing for Dummies." I called and they helped me set up the account. For the most part, they were friendly and helpful, and I did like the people I was dealing with. But I felt hurried in the beginning when I was trying to understand the investment and how they value it. Those questions weren’t answered early on and for some reason, the spot price doesn't have a direct correlation to the actual value of your investment.
When I set up the account, I transferred a little over $6,000 but later on, I checked the value with my IRA custodian and it became almost half. I would’ve understood if the spot price had gone down in half. But I checked the spot price and it had gone down about 15%. That was very confusing and concerning to me. I needed an explanation. They were answered but it was later after I had already set up the account. That should have been explained to me upfront. I was also trying to find out if there was a commission involved but I never heard the response for that. I don't have anything against that. I just wanted to know what my cost was. That should have been better explained to me as well. I would tell others to slow the roll and make sure they ask the right questions before committing to doing the full transaction. But other than that, everything has gone smoothly in my experience.
Reviewed Aug. 29, 2018
I had been chatting with The Hartford Gold Group for a little bit and then it took some time. But I went ahead and went with the company. A good group of people is working there. They seem to be very knowledgeable and answered my questions. Everything was most excellent.
Reviewed Aug. 25, 2018
The Hartford Gold Group seemed to be more persistent and they called me back often. Joe was my rep and he explained things to me as well as sent me information on different things that are related to gold and IRAs. Things are fine and we’re happy with everything.
Reviewed Aug. 24, 2018
I was interested in some small investment and saw Hartford Gold Group on the internet. My research indicated that they had a decent reputation. The sales guy was professional and essentially gave me the information that I wanted. After four conversations, I decided to make a small investment. I felt that the guidance I received was reasonable, but it didn't mesh well with the other information that I had. The experience was satisfactory and if I decide in the future that I wanna make more investments, then I'll recontact the group.
Reviewed Aug. 22, 2018
I wanted to guarantee the little savings account I had and protect that money so I contacted Hartford. I did most of the process on the internet, and I was pleased with the way it went and that we got it taken care of. I did not spend any more than I planned to so it worked out pretty well. I would tell my friends to go ahead and trust Hartford to help and provide them with whatever they want.
Reviewed Aug. 21, 2018
I was looking to invest 401(k) money into gold or silver so I went online and found Hartford Gold. At first, I thought they are part of The Hartford. Nonetheless, the Hartford Gold representative was friendly, explained things, and seemed like someone I wanted to do business with. However, I felt like I got talked a little bit into silver instead of gold. I'm not convinced that that was the right decision yet, but time would tell that. I'd still recommend Hartford Gold.
Reviewed Aug. 20, 2018
I have been familiar with Hartford as an insurance company, so I felt that they had a good reputation and I liked their ads better. Their reps, Tony and Jack, were very nice and seemed to be knowledgeable about what was going on. They didn’t pressure me and they offered me a lot of advice about things I didn’t know. I was brand new to this precious metal thing, so I had a lot of questions and they were able to answer them and they were truthful. I'd recommend The Hartford Gold Group.
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