American Hartford Gold Reviews

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About American Hartford Gold

American Hartford Gold was built in order to help individuals and families protect their wealth with precious metals. It allows you to buy gold, silver or invest in a gold IRA. Doing this could protect the value of your money over time. It offers personalized plans that help families diversify their wealth. The company has delivered billions of dollars in precious metals to thousands of customers.

Pros
  • Buyback commitment
  • High customer ratings
  • No shipping fees
Cons
  • Metal investments carry risks
  • No prices on online catalog

American Hartford Gold Reviews

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    How do I know I can trust these reviews about American Hartford Gold?
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    Page 8 Reviews 1035 - 1235
    Verified purchase
    Staff

    Reviewed Dec. 21, 2017

    I wanted to buy gold and the Hartford rep was convincing. They have been very professional and my experience has been very positive. I would recommend them.

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    StaffTransparency

    Reviewed Dec. 21, 2017

    I wanted to diversify my investments and decided to get in touch with Hartford Gold. My interactions with their team were all positive. They answered my questions and explained everything to me. They didn’t try to pressure me, didn't educate me on the stock market like some of the others did and they didn't talk down to me. I would recommend them.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 20, 2017

    Hartford Gold had the best deal that I could find. Their reps have been upfront with me and they answered the questions I have. They've guided me mainly on gold prices and gold coins. But I wish there was a little more communication regarding current information. Other than that, I'm satisfied with them.

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    PriceStaff

    Reviewed Dec. 20, 2017

    I was looking for a gold IRA and I’ve looked at a couple different places. The people that I spoke to at Hartford Gold seemed to know what they were doing, and the experience was smooth and straightforward. I did my business two years ago and I’m pretty much finished with them. What they said they were going to do for me, they did for me. Plus the price they quoted it was going to be, they charged me.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2017

    I've been with Hartford Gold Group for four or five years. We talked to their representative who was very good and very personable then we decided to go with them and transferred all money that we could into gold. Everyone who contacted us has been very personable and we felt comfortable with speaking with them. There was a woman last time who called to check on us and it's always been very pleasant. It's a good thing to switch to gold and silver and it feels comfortable knowing that we have some. We're pleased.

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    Staff

    Reviewed Dec. 18, 2017

    I researched gold for several years before I decided to invest. I found Hartford Gold a little over a year ago when I bought some gold from them. After I found them, I researched some other groups and came back to them. I was diversifying my investments and Hartford Gold seemed more honest and I got a better deal with them than I did in some of the other companies. Their reps kept pretty good records and knew what they were talking about. They seemed very helpful. I told them what I wanted and they did that. However, they took quite a while to mail stuff out. It took about a month for both times but they’re pretty organized and they made it very easy for me to send the money and organized that part to get going.

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    Customer ServiceStaff

    Reviewed Dec. 17, 2017

    Hartford Gold only told us about getting fees after we agreed to it. We talked to them about four times before we took the money there so they have to agree to it. The rep said, “Earliest cover the first year.” I told him my fees and then, “By the way, you got this and you got this.” I certainly told him to stick it. There was a $100 a year account fee and $175 a year storage fee. Their rep said, “It was taken care of for the first year.” That was the final call after we agreed to it. We still got their stock. It is there and we’re paying the damn fees every year because the rep lied.

    About two days after we put this money in there, they come out with a deal where they'll give me up to $1,500 in free coins if I invest with them. I called back and said, “Wait a minute. How come we didn’t get that?” “Well, it wasn’t in effect at that time.” I said, “It’s still a freebie that’s good today. Why wasn’t it good two days ago?” After a couple of phone calls, we finally agreed to it. Hartford shouldn't lie to customers.

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    Staff

    Reviewed Dec. 16, 2017

    I was trying to diversify investments and I was curious about The Hartford Gold. I thought they might be a good precious metal investment company. I spoke to somebody who was knowledgeable about everything that I asked. He was very professional and I’m satisfied with the guidance I received from the reps. They were also helpful with everything that I have had with them. I’d recommend Hartford to friends and I’d tell them to check it out and see how they’ll like it.

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    Staff

    Reviewed Dec. 15, 2017

    I made a straight out purchase from The Hartford Gold Group and they took care of business like any good company ought to. I transferred some money to the account, and they FedExed the silver to me. The team at Hartford was courteous and everything went as smooth as silk. I got what I wanted and they got what they needed.

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    Staff

    Reviewed Dec. 14, 2017

    I wanted to set up a self-directed IRA in gold and Hartford Gold offered that service. They seem to have a better selection of gold products that I could roll into. I’ve talked to several of their salespeople and they were very friendly, very helpful, and knowledgeable. I’ve talked to the woman that prepared the shipment and furnished the correct documents to me. Their guidance really worked out well and they were very timely in getting all documents to me for signatures and explaining any questions I had on them.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2017

    Hartford Gold Group was the best one to do what I needed to be done. After talking with their sales people, I really enjoyed the experience. It was very good. Adam, the one who helped me, was very knowledgeable in many different ways as far as the investments go. He was also able to answer my questions directly. He laid out the timeline and how it's going to happen, and it happened exactly how he said. I ended up wiring money and he said, "Wire the money this day. We will call you this day. We will confirm what you want to buy and how you want to buy it. And then somebody else will do this and confirm the order and the order will be placed and then it will be shipped. And then this is the carrier and we'll give you the tracking number," and everything he laid out happened exactly that way.

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    Customer ServiceStaff

    Reviewed Dec. 6, 2017

    I had a couple of issues one time with the Hartford Gold customer service. My first account manager seemed overworked, not very patient and nice. At times, he was even a little bit angry. But I’m working with somebody else now and the customer service seems to be getting better. I purchased coins and I don’t know what the value of my account is or how to look that up. I’d like to see that and it’s going to be happening soon.

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    Reviewed Dec. 1, 2017

    I called The Hartford Gold Group and they gave me good guidance, considering I didn’t know anything about investment. It was very good working with them and I made an investment a couple of months ago.

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    Customer ServicePriceStaff

    Reviewed Nov. 29, 2017

    I was trying to do a little better than what I’ve been getting from companies that have been running 401. Hartford Gold Group seemed to be in line with other things that I’ve gotten on emails. Some of the other companies had more charges, too. I dealt mostly with Paul **, and he seemed to be an amiable and knowledgeable guy. And I decided to trust him because he seemed straightforward in his letters and also, he was a former marine. I made two purchases from Hartford totaling just short of $100,000.

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    Staff

    Reviewed Nov. 27, 2017

    Hartford’s well-known and I thought it must be a good company, so I went with them. Jonathan, the person I talked to, was knowledgeable, honest, and gave me a lot of information. Hopefully, what he said will pay off and by the time I’m ready to retire, I'll end up making more money on my metals than I would have on my money in the stock market.

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    Sales & MarketingStaffTransparency

    Reviewed Nov. 26, 2017

    I looked online at something to invest other than stock market and I came across Hartford Gold Group on the internet. I read reviews and they were the one I want to get into. My interaction with their team was really good. When I first started they explained everything. I went to a couple different guys and they were very informative and calmed my mind from taking money out of my 401k and switching over.

    I wasn't really too sure cause there's so much scamming going around now but they convinced me to the point where I jumped in and got my feet wet. But when I go online I can't really find what my value is worth. I can get what gold is selling for but it doesn't really show the value of what I had purchased and my individual portfolio. It shows the shares. I have talked to them about it and they said they're working on that and they're going to get something out there shortly.

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    Reviewed Nov. 25, 2017

    I've been buying bullion and silver from JM Bullion but I never got really an ad to make transfers. Then there was a Hartford Gold ad that came in on my email that I responded to and Jonathan called me. It was a matter of right time and right place. I was convinced at what I wanted to do so they didn't have to convince me of what to do. It was a matter of going through the process, emailing some paperwork back and forth between and giving my financial folks up in Spokane permission to do it. I've read all the brochures and the process was quick and easy. I was well satisfied and I have even had thoughts about increasing the amount that I've put in but I'm not ready to do that right now.

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    Customer ServiceStaff

    Reviewed Nov. 23, 2017

    My experience with Hartford was very good. I researched on the web, trying to find different companies that sold gold and gold coins, and they came out fairly well rated. I contacted them initially and they got back to me. They were very helpful and they gave suggestions on what to buy. I was going to buy larger coins but the guy from Hartford said not to do it. If gold becomes highly on demand and I'd use it as a currency, he said that I'm better off buying smaller denominations because they’re easier to use on a daily basis. It was an interesting advice, and I did some more research about it and found out that it was a pretty good advice. He was very good.

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    Customer ServiceStaff

    Reviewed Nov. 22, 2017

    I felt good about Hartford's reputation when we were doing online research. But we’re not very happy with them right now. Max, the agent we were working with, told us to call and he'd let us know how our account was doing. However, he was not being honest with us. We contacted Hartford to see about withdrawing money for our home purchase, and we were cast out of it because the money isn’t there. We felt lied to and taken advantage of. And we lost over $30,000 right off the bat just by transferring money from one IRA into gold and silver.

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    American Hartford Gold
    Response from American Hartford Gold
    Hi Kathryn,

    We apologize for your negative experience. We never want any of our clients to have an unsatisfactory time with us.

    I would be more than happy to speak further about this issue. Please feel free to contact me 310-586-3170.

    - Sheri

    Client Services

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    Customer ServiceStaff

    Reviewed Nov. 6, 2017

    I've been very happy with Hartford Gold. They've been very helpful and have allayed a lot of my fears. They're a good and honest company. There was another gold company in Los Angeles that I was talking to but then Hartford called and I decided to go with them. They kept calling and by the time I had finished with them, I felt like they should be part of my family. They helped me to get the Fidelity account closed and then we took some of the funds that I had in my money market and I bought gold. Hartford answered all my questions and I felt that I could trust them. It was a big step taking your money and putting it into gold. I know that they're probably going to reboot the dollar and that's supposed to help me with my other investments. I wanted to wait 'till I got my minimum distribution in December because it's a nice old Christmas present and I can help buy presents with it.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2017

    I visited Hartford Gold's website and then I got a call from a Jonathan. I had never invested in any metals before so I had a lot of questions and Jonathan spent time discussing those questions with me. He kept in touch and I was a little bit wanting time to research a little bit more so I’d tell him, “Well, call me in a week or two.” And we’d agree on a date. He was always good to follow back and call back whenever that time was. He also didn’t call before then where he’d give you an impression he was badgering you. And I didn’t have that impression at all so I’m totally happy. We talked about the various options and so I made the decision on which way to go. When the time comes time to do it again I will consider doing it with Hartford.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2017

    I was curious about The Hartford Gold Group so I contacted them. They returned my call then I worked mostly with Brett. He’s been awesome, fair and concerned in my investment decision. Also, he was comprehensive about what was available but also made recommendations based on past experiences with different types of coins. So he was honest, sincere, and helpful, too. I was looking particularly in terms of taxes and government knowing things so he stirred me in directions regarding that. Hartford was enlightening, informative and I felt comfortable with them. I would do more business with them.

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    Customer ServicePriceStaff

    Reviewed Oct. 30, 2017

    I've been looking at going into some metals in anticipation of some possible government breakdown. I needed something besides cash to have some flexibility for a couple of weeks and I liked the fact that one silver coin is $18. It's better than putting a $1,300 gold coin on the table and say, "I'd like to buy a hamburger." Anybody with some investment funds ought to make some room for silver. The silver production peaked two years. I've been in Mexico the last 16 years and 80% of all silver in the world came from Mexico. So, they're running out of it and when we run out of something, the price goes up. We use it for electronics and medicine. Gold is mostly jewelry.

    The Hartford rep, David, is factual, honest, to the point, not pushy and not a salesperson. He is the kind of person I like to work with because if you ask a question, you get a real answer. He knows what he's talking about and what he does is he keeps on listening. He had to call me for about four weeks before I decided to buy something. He satisfied everything I needed to know. Then he had some contact with some shipping people, so I sent a couple of boxes off to my daughter down in Virginia. Hartford is an excellent firm to work with. They’re professionals, everything they say is correct and things are on time.

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    Staff

    Reviewed Oct. 29, 2017

    I was online specifically looking into investing in gold. I called Hartford and talked to Steve who explained the process to me. Hartford sounded like what I was looking for and was better than when I talked to Birch. Steve got me started and had everything hooked up. He also got in touch with my 401k plan. They were knowledgeable about what they were talking about and gave good guidance in my decision. Everybody I talked to were really nice and cared about what I was looking for.

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    PriceStaff

    Reviewed Oct. 28, 2017

    The price was the main reason I decided to get into contact with Hartford Gold Group. I knew what I wanted to buy, I’ve put in the order and that’s what I got. The team did what they said they were going to do. They sold gold, I bought it, and we’re good.

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    Staff

    Reviewed Oct. 22, 2017

    I did a bunch of research and talked to several places and went with Hartford for they were very helpful and informative. They laid out all the options well when I was looking for an IRA and buying gold. They were very nice but they tried to sway me towards more of the products that they get more commission on. It’s pretty obvious and normal but I knew what I wanted and what I was doing so I was able to bear through that and they weren’t forceful. I was little unprepared for the way that my statement worked out but that comes with somebody else, not Hartford Gold. It was a bit shocking to see that the savings have gone down a lot based on the way that they priced things. Hartford Gold made it very easy overall. Do your research first but definitely give them a call.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2017

    My husband wanted to buy some gold and since I heard that Hartford Gold Group is a good company, I told him we'd call and see what they can do. I didn’t know a lot about coins and they explained a lot to me what would be good buys and what coins are good. They were very courteous and helpful, and gave very good guidance. My experience with them was great and I would go back and buy some more if I get some money.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2017

    Hartford Gold Group is an excellent and very caring group. They were the first one that caught my eye and they seemed very intent on providing me the service. From day one, I dealt with one particular fellow who went out of his way to take me through the steps, get me started and handle everything. It’s been close to 10 months now and I also get an occasional email to let me know what’s going on.

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    Customer Service

    Reviewed Oct. 17, 2017

    I liked the Hartford Gold Group. I was afraid of the current economic situation and wanted to take something that would help my ability to survive in case money went straight to hell. I went ahead and talked with a couple of companies and liked Hartford better. I've talked to them on the phone a couple of times and then sent them the money. Then a little box came in the mail and it was full of what we'd talked about buying. They shipped it via regular mail and I thought that was cool. Plus, their guidance was spot on. If I stumble upon some more money, I’m going to buy some more from them.

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    StaffTransparency

    Reviewed Oct. 16, 2017

    I’ve been collecting information to see what the trends are in the gold and silver market since I’ve been investing over time. I contacted Hartford Gold through Gold IRA-related. I spoke to one main gentleman and another one who assisted him from Hartford Gold. He asked me what my objectives were and I told him that I already had some invested but I wanted to move more cash into gold and silver, something that might grow a little faster and at least protect me in some way.

    Then I started exploring what they suggested and they moved into the direction of some new Canadian coins that were available that I thought was a good investment and so I moved in that direction with both the gold and the silver on the Canadian coins that were recently minted. The guidance that they gave was very clear. They were very knowledgeable, had the suggestions, and convinced me to move along with their help. I was happy with the results. Hartford Gold also helped me with the movement of some cash from the bank account that I had. They assisted me in every way they possibly could make the transition. They were professional and excellent overall.

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    Staff

    Reviewed Oct. 15, 2017

    I kept reading about what was going to happen to the dollar so I decided to move my money into gold and silver. I liked the way that David from Hartford Gold talked and what he told me. I’ve called them back several times and talked to them since opening the account. One time, I started not to do it but David kept talking to me and told me that there were some advantages to putting my money in silver and gold. It was a self-directed IRA. He said that whenever I'm got ready to withdraw it out, I can claim about 60% of it. The company has been good with me and to anyone thinking of putting their money into gold, use Hartford.

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    PriceStaff

    Reviewed Oct. 10, 2017

    I had some money in the 401k that I was wanting to move into hard assets and I dealt with someone who recommended The Hartford Gold Group. I was debating what to put the money in and the Hartford people were pushing something they were trying to unload versus primarily my best interest. Yet they were courteous and they lead me toward an ounce and a half Canadian moose. It was a little more of a collectible or a numismatic coin versus just bullion. Most of my investment has been in bullion because I’m concerned with something that will be barterable not numismatic. Yet I figured I’d try that to see and there's hefty premium on them at the time over the bullion. That has been a year or so ago and I got it in the depository. I'm taking time to tell if it’s worthwhile going that way or if I have been better off going into bullion.

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    Reviewed Oct. 9, 2017

    I'm interested in gold and what's going to happen when the President changes our currency to a gold backed currency. There's a rumor that the President’s going to change things and make gold the basic of our currency because we have so much trouble keeping within our budget. I haven't had a confirmation with that but I want to be ready if and when I hear the announcement that is correct. I have a plan in mind to buy $25,000 worth of gold and silver and in the meantime try to find out the other stocks between gold and silver. They're going up to 10 times. But so far, I'm happy with Hartford.

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    Staff

    Reviewed Oct. 8, 2017

    I contacted several different coin companies and bullion sales and the best I got was the Hartford Gold Group. The team was very down to earth and easy to talk to. I invested in time and now I'm making more money in stocks. The Hartford Gold Group was excellent and did a good job.

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    Customer ServiceStaff

    Reviewed Oct. 7, 2017

    I'm worried about the currency crashing, and no country has ever gone to this kind of debt and none of them has gone bankrupt. But the currency has become worthless overnight and that's the biggest reason I invested in some gold. Everything changes on the United States currency and I know there are thousands of people who wouldn’t try to keep it from doing that but I don't trust it. The Hartford Gold Group team was really pleasant and I felt good about going with them.

    My biggest disappointment was that I invested a good sum of money and gold was at a high point a year ago and then it went down, and the value of my investment got cut almost in half. The gold didn't go down in half, but its value did. I couldn’t trust Hartford Gold Group anymore because I don't understand how 40,000 can become 20,000 in two months. The gold only went down 10% or 20%. I gave them the benefit of the doubt but I haven't gotten any call back from anybody. I was trying to get a hold of Alex and I wanted to talk to him about that. I feel like I made a mistake.

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    Reviewed Oct. 6, 2017

    The name Hartford sounds like something that I heard for so many years and I figured they're probably a good reputable precious metal company. I don't recall much about buying the precious metal, but I know that I had purchased something there. I'm trying to get my life and everything back together so I'm trying to reach out to try and get an invoice copy about things like that. I recommend them but one should try to be very, very thorough with them and make sure they're very, very thorough with you.

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    Customer ServicePriceStaff

    Reviewed Oct. 4, 2017

    I’d like to invest with Hartford than in physical gold. The basic gold pricing was expensive and I think I was overcharged. My dealing with their employees was fine. I've spoken with three people, but most of the time there were two of them. They were very educated in what they do and got back to me. I’m satisfied with the overall experience.

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    Customer ServiceStaff

    Reviewed Oct. 1, 2017

    I had my money and it wasn't making any interest so I thought I'll buy silver coins. They'll go up in value and they're something tangible. I can have them myself if I have a self-directed IRA and do all the stuff. So I was calling Hartford to see if there was a way to do what I wanted to do and they seemed to have provided that easier way for me. I had called some other place about getting silver coins and they were too complicated while Hartford was able to do it without complication. I have my coins at Delaware Depository so it was an easier thing and they were paying for the storage fee for the first year. Moreover, the guy at Hartford seemed genuinely interested in helping me. Every time I've called them or if they're busy, they always call back or I get them right away. They answer any questions for me and they seem to be very professional.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 30, 2017

    I had money in stocks that were just stagnant, and I wanted to gamble some money and turned to Hartford. But I haven’t made any on it yet and I feel like I got duped when I bought it. I talked to Jonathan who said he was the vice president of the sales. He said that silver prices are at an all-time low and China has flooded the market and their silver is $10 a unit. I was thinking a unit was an ounce. So I bought in to it and I spent $108,000 and sent them some change. And I got 11 bags of silver which was pretty impressive. Then I fell on some hard times and I sent one back at first and then I sent six back, and I took a pretty good loss on it. I’ve pawned three bags of it and I have one here at my house left. We already have so much of it sold, we’re just waiting to get made.

    I considered getting a lawyer and suing them for fraud. But the lawyer said I can’t prove anything. He told me that thinking that a unit was an ounce was my fault. A unit is one coin but it certainly wasn’t at an all-time low but was at an all-time high when I bought it. So I’m a little upset about it. I spoke with the president of Hartford, Steve, and he explained to me. He also gave me his private number and said that I can call him anytime I have any questions or concerns, and it made me feel really good. Even though it was my ignorance, Hartford has always treated me really well. They send and pay the shipping on everything, and the turnaround is really quick. When I send it to them, I have money in my bank within three days.

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    Staff

    Reviewed Sept. 29, 2017

    I was impressed with the stuff the Hartford Gold Group had to tell me and their knowledge in that field. That sold me because they were a substantial company and has been around for a while. I also checked them out and I was happy with them. The Hartford Gold Group team kept in touch with me on a regular basis. After speaking with them, they gave me a different approach in investment options which I was grateful for.

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    Staff

    Reviewed Sept. 28, 2017

    The people of Hartford Gold Group were responsive and helpful. They had a good level of knowledge and they were very courteous too. I make blunders and I couldn't get through things because I'm not so computer literate, but they were very kind and we eventually worked through the different things that I had to work through and it worked.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2017

    I wanted to diversify and I didn’t want to be stuck in stocks that were chosen by a money manager. I went with Hartford and they're very informative, communicative, and easy to work with. They're great because I travel a lot and they keep up with me and answer all my questions no matter where I am, and we’re able to do everything via email.

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    Reviewed Sept. 26, 2017

    I found out about The Hartford Gold Group from Google and everybody was very helpful and easy to get a hold of. The guidance I received was spot on and overall it was a positive experience.

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    Customer ServicePriceStaff

    Reviewed Sept. 25, 2017

    I had a good experience with Hartford Gold. I liked what I read about them and contacted them about gold and silver. The reps have been good as well. Every time I've emailed or asked a question, I got an answer right away. Other than the price of gold is going sky high, everything’s really good.

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    Customer ServiceStaff

    Reviewed Sept. 24, 2017

    I was trying to get an IRA that’s backed in another way. I ended up talking to Arthur, a rep from Hartford, and he was really good. The only thing is when they sent me some of the precious metals, it came in four batches. The second one was supposed to be signed for, and they just left it at my doorstep. I live in an apartment complex with a field and people walk by all time. And I see people taking packages on the news all the time. I was home so I got the package but they need to contact the carrier. And then I tried to contact the woman who had sent me the email regarding the shipment. And she didn’t call me back, and she didn’t respond to email. And that really is a no-no with me. I ended up talking to another lady and I told her about it. Other than that, they’ve been really great for everything else. And the new guy I have on board now is very responsive.

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    Reviewed Sept. 20, 2017

    I started with gold and silver and now, I’m considering other investments. With all the research I did, I felt that The Hartford Gold Group was one of the top to go with. I'm getting ready to reinvest so I talked with someone from the Hartford team today about another transaction. Their customer service has been great. The rep was very informative. He answered my questions and treated me very knowledgeably. If I asked questions, I didn’t feel dumb about it. Also, I’ve always been able to get through. If I wasn’t able to get through, I’d get an email back. They’re prompt.

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    Reviewed Sept. 19, 2017

    I've bought gold from three different places to hold it somewhere else besides the bank. My experience with Hartford Gold has been good. I would suggest though that I'd be able to use a credit card to pay which is a lot easier, plus I get 1% or 5% back.

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    Staff

    Reviewed Sept. 18, 2017

    I like the size of Hartford Gold Group. I worked with one rep and his assistant and my interactions with them were straightforward. After I spoke to the individuals, I decided to go with Hartford and I have been with them for a few months now.

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    Reviewed Sept. 14, 2017

    I looked at about five different investment companies and Hartford Gold looked was closer to what I wanted so I decided to go with them. The interactions with the Gold Group team were very professional. They answered the questions I had and tried to be helpful along the way. The guidance that I received was what I was thinking and I figured that for what I had envisioned it was a good possibility. I worried about some of them that gave a bunch of silver and stuff out, trying to get me on there but Hartford Gold wants to help and wants me succeed and that is a good deal.

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    Staff

    Reviewed Sept. 12, 2017

    There was excitement about the value of gold a few years back and how it's going and that was when I heard about Hartford Gold. They have a professional team who seem to know what they were doing. They made suitable and reasonable possibilities that may or may not occur so it made sense to me. They are somebody who knows a whole lot about investment than I do.

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    Sales & MarketingPriceStaff

    Reviewed Sept. 10, 2017

    I had had a long-term interest in buying gold. I called The Hartford Gold Group and they gave me a price that seemed reasonable compared to the spot price of gold. I knew what I wanted, and they didn’t try to sell me anything else and was easy to deal with, which was good. So I ordered some gold and sent them a check. The gold was then sent to me. It was very simple. They seemed like a very business-oriented group and didn’t seem like a boiler room sales job.

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    Staff

    Reviewed Sept. 8, 2017

    I was interested in buying ore and I went to talk with Mark. He gave me good information. Then he led me on to a man who was really super nice about the information. It was the way that this man spoke with me. He covered a lot of things and didn't seem rushed about it. It was like we were just sitting in a room, just chit-chatting. I had already bought scrap silver previously from another company. They were okay but I just didn't get that much of a feeling from the people as a group. When I talked to Mark, I just felt that this is somebody that is interested in helping you, not just selling. The first transaction with Hartford was great and the second was great so far too. I'm just waiting on information that the gold is being released or will be released from Canada.

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    Reviewed Sept. 7, 2017

    I like Hartford Gold Group a lot and I needed to have gold and silver so I contacted them. I was running stocks and bonds and decided to go a little extra somewhere else. Hartford gave me what I wanted, told me what I was going to get and at what price I was going to get it. It has delivered, transferred money and got it in my account. Investing was something I had thought about in the past. They appraised them 60/40 and I wound up with 70/30 split. I like silver better than gold so I was right in the ballpark of what they came up with. Everything just went smooth. But I learned a lot since then and found out I can buy from individuals. Basically families pass away, kids will get the gold and silver and don't know what to do with them and I'll pay them more than the pawnshop and that's a better deal for me to collect elsewhere. It’s in smaller quantities and a little riskier but I get what I want.

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    StaffTransparency

    Reviewed Sept. 6, 2017

    I've been following our economy and I thought we ought to invest some of our savings in gold and silver. I spoke with Neil and he seemed real knowledgeable, very helpful, explained everything to me, and was easy to talk with so I went with Hartford and used most of my IRA two years ago. I’ve been real pleased and I haven't regretted doing that.

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    Staff

    Reviewed Sept. 5, 2017

    I was concerned about the economy and thought I needed to get some of my money out of bonds, and put it into silver and gold. The people of Hartford Gold are very positive. I was eager to make the transaction later when I went back and figured out what I had actually paid and what the value of the money of the gold and silver was and I was shocked. I purchased $50,000 worth of gold and silver. Then, when I went back and looked at the market value of what I had purchased, it was $39,000. I didn't understand what was happening and I should have checked the market value before I put that money in. Hartford sent me quarterly reports and they're trying to be open as far as I can see. It was more a problem on my end than theirs.

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    Customer ServicePrice

    Reviewed Sept. 4, 2017

    I was looking to buy some gold and Hartford’s prices were reasonably competitive compared to some of the other people. When it came down to doing the final deal, some of the things they said they were going to do didn’t happen. And so, I was disappointed. One of their guys quoted the worth of one gold piece. When I checked it up, a piece that I actually purchased didn’t match the value of what they said it was worth. We have talked about this discrepancy. It was just one piece and it switched me off a little bit. I also had to call up and find out when they were going to ship it and the time frames were not what they said they were going to be. It was messy and a mediocre experience overall.

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    Staff

    Reviewed Sept. 3, 2017

    I decided to contact Hartford Gold Group for an investment, and interacting with their team was satisfactory. I knew exactly what I wanted and told them. The process I went through was easy.

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    StaffTransparency

    Reviewed Sept. 2, 2017

    I wanted to invest in gold and silver and Paul from The Hartford Gold Group called a couple of times. I finally ended up talking with him and he seemed like he knew what he was talking about. When he explained things, it seemed to make sense with the options he was providing so I went with them. So far everyone seems very professional down to the administrator and everything is moving on fine. I have been happy with them so far and I'm looking forward to working with them.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 1, 2017

    I wanted to diversify my IRA. I contacted The Hartford Gold Group then I started getting calls from them. Their team was good and they explained everything. I was working under their advice and they seemed to know what they were doing. I had a choice since I knew which way to go but I went with their recommendation. They also sent me some metals to keep at home as a thank you.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2017

    I transferred my funds to another company. And when I was searching, Hartford Gold Group kept popping up. I made my first purchase or exchange in January and the guidance I received was good. They were helpful and concise. Plus, I get the emails and I'm still in touch with them. But I do have one thing noted. I could not change the shipment delivery date to a Saturday. But, if they put it as home delivery, then that could be rescheduled to Saturday. But it's just an FYI, especially if I buy more, I will remember to tell whomever. I would recommend Hartford Gold Group to anyone.

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    Customer ServiceStaff

    Reviewed Aug. 31, 2017

    I called Hartford Gold and inquired some more information which they sent me. They also followed up with me and that's how I proceeded with continuing the investment. A lot of other companies that I was inquiring information about was very pushy about investing with them. The Hartford Gold Group gave me more options and more knowledge and they weren't very pushy about it. It was about sharing the information and what my options were more so than just wanting to invest with them. It was one of the things that really stood out about them. I build relationship with some of the people that I was working with so that was another good thing and I like that.

    I had a really good and easy experience with Hartford Gold. I initially invested $20000 and I put about $10000 now. Their rep was very knowledgeable. They taught me a lot throughout the year that I had them for the gold investment. They were also always prompt. They had a lot of paperwork for me but all I had to do was sign papers. It was as simple as emailing and faxing back. They also helped me switched my account. I was switching from the 401K to IRA and they made it really simple and easy for me to do. There was no hassle. They really hold the standards for good customer service and they appreciate me. I would definitely recommend them and I'll be considering investing with Hartford Gold Group again.

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    StaffTransparency

    Reviewed Aug. 30, 2017

    I was looking to invest and Hartford Gold Group sounded very professional so I thought I would start with them. They told me about silver and the places they thought would have the biggest increase in value. They also state that with gold, you don’t see any movement like you do in your other 401s. You don’t pull in and out of it because it does hold value. They would also call occasionally to see if there’s anything they can help me with. I like the fact that they keep in touch and tell how things are going or when it is a good time for investing. And they explain things well.

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    Staff

    Reviewed Aug. 29, 2017

    I had a letter from the Hartford Gold Group. I used to do business with them and had a good experience. The people at Hartford were very honest and upfront with me. They don’t make things up or try to sugarcoat anything. They are knowledgeable of the markets and share information as they have it. We did talk a lot about the upcoming changes that we are probably going to have to endure. They answered all my questions and it felt like they were very truthful. I really like dealing with them because I feel they are very trustworthy. So while I’m not really one that would ordinarily do what I did, I went through half of my bank account and ordered that much investment. Overall, I would recommend them highly to anybody.

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    Customer Service

    Reviewed Aug. 27, 2017

    My experience with Hartford was really pleasant. I liked what I’ve read and seen about them. Plus, they followed up with me if I was interested in anything else. So far, so good.

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    Staff

    Reviewed Aug. 26, 2017

    The Hartford Gold Group had the Ronald Reagan speech so I went with them. Talking to their team has always been perfect and I would recommend them.

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    Customer ServiceStaff

    Reviewed Aug. 25, 2017

    I've had a good experience with Hartford in the past so I contacted them again. Their reps answered all my questions and pointed me in the right direction. They've been very good and I would recommend them.

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    Customer ServiceStaff

    Reviewed Aug. 24, 2017

    After a couple of calls from someone at Hartford Gold asking if I was interested in investing in precious metals, I decided that I wanted to buy some more gold. I called and was connected with Arthur. I bought several thousand dollars worth of gold. I decided to buy some silver, too. I also dealt with another company and it turned out that they were somewhat lower than Hartford. I liked working with both Hartford, Arthur, and the guy at the sales company, but if Hartford did the metal the same or lower than the other company, I would've bought from them.

    Two days ago, a guy called me and told me about Arthur being retired. We talked about the potential purchase of special segmented gold and silver coins. He was very helpful. It was overall a very positive personal experience with Hartford. I got to know someone on the phone, and we talked about rejections on gold and silver and things.

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    Customer Service

    Reviewed Aug. 24, 2017

    I contacted Hartford Gold to find out what the prices of gold and silver were and I got a better deal with them. They answered all my questions through the entire process. When I told one of the guys that I didn’t know which way to proceed, they gave me a few suggestions into what I could do, might want to do or think about doing. Ultimately, they helped me decide that silver was going to be my best bang for the buck and so far, it has been good. When I get another large chunk of change, I’m going to buy more and hope that it’s not higher than what I paid the last time. Also, when they told me they would call me back at a certain date and time, they did. There aren't too many people nowadays that will keep that kind of a time schedule. I've already recommended them to several people.

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    Reviewed Aug. 23, 2017

    I was interested in buying gold and researched Hartford Gold on the internet. The guy I originally dealt with left the company, so I’ve been talking to somebody else. I would recommend Hartford overall.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    I don't trust the government anymore and I'm going to be retiring in five to eight years time. I want to make sure that I don't falter into what my folks fails to do with the stock market crumbling. And they lost a lot of their equity in their forlorn case in the process. I don't want that to happen. So I searched the web for a good provider of precious metals. The Hartford Gold Group pop up more frequently with good reviews and good information. I also contacted a couple of different companies and we talked to them without committing to anything. But Hartford Gold was the most verbose as far as providing information to help make me select one precious metal. Also, the products they offer were beyond the norm. Some of these things depreciate, not only based on the precious metal but on the coin and the rarity of the coin or the demand for it. I did some research but they had some insight that I hadn't achieved yet.

    They also have their own news feeds and newsletter that they send out as far as the state of the union here was concerned and that has been valuable. The first time I purchased and saw something, my assets shot back up in there. I've done three different acquisitions and their rep has been very helpful and very accommodating. Also with every conversation, he would tell me to call him if I need anything and that's always appreciated. I'm really pleased with Hartford Gold.

    Their account executives are phenomenal. I've done multiple transfers from 401K into the self-directed IRA and they've always been very accommodating. They were trying to give me some insight and told me all the specials and what's trending as far as going up and going down. They made sure that my investments are stable for long-term depending on the assets. So far it has been impeccable. I've been very happy with the service and with the information they provided.

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    StaffTransparency

    Reviewed Aug. 21, 2017

    I had thought about investing into something to prolong my money. The Hartford Gold Group was the first one I've gotten into then I read up on them after. Their team seemed to be real knowledgeable and courteous. They walked me through it quite a bit and found it to be satisfactory. I’m enjoying it so far and waiting to see what the return is doing right now.

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    StaffTransparency

    Reviewed Aug. 20, 2017

    I was interested in investing in some gold and silver. I did some research online and The Hartford Gold Group contacted me back. They seemed to provide pretty good information so I stayed with them. I had not dealt with anything like that before and they tried to explain it all. The representative was friendly and tried to keep me informed, so the experience was pretty good.

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    Staff

    Reviewed Aug. 18, 2017

    I’ve been looking at the stock market and wondering when one of it is going to crash and I wanted to get ahead of it. The persons I talked to from Hartford was very knowledgeable and had good answers to my questions. They gave me some thoughts about how to invest, what division or range in precious metals and which precious metals are there. I liked the presentation that Hartford made and the way they handled our conversations so I joined and went with them.

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    Reviewed Aug. 17, 2017

    I am very satisfied with Hartford Gold. I don't have any complaints with them. I wanted to buy silver and chose them because they were very straightforward and tend to be less high pressure. They didn’t force some sell down your throat and told me things about gold and silver. Hartford did what they said they would do and I am happy with them.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I like Hartford Gold Group very much. I called up their rep from California and I felt confident with what I was told. He answered my questions. I looked at competitive prices and chose to purchase from him because of the information that I had on hand at that time. It was my first experience. Since then, they contact me periodically. They're very friendly and factual and responsible because they weren't pushy. They were, more or less, inquiring what I needed. I received a silver dime from them last week which was very nice. I had a good deal with Hartford Gold and maybe in the future, I'll pick up some more. I have recommended them.

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    Staff

    Reviewed Aug. 14, 2017

    The Hartford Gold Group contacted me after I checked them online. They told me to look at their information if I was interested and so, I did. Their team was very pleasant to deal with. Since I don’t have a lot of finances, I told them that I would invest in silver, which I felt was easier and that if we lost our value of the dollar, I couldn’t break gold down. A gold coin is usually $100 or more but I understood that silver is in a low period and more likely to go up because silver is needed more than gold for computer things. The person from Hartford that I talked to agreed and confirmed my thoughts that it was best for me to go with silver at this point.

    The only thing that went wrong was that I had a Kennedy, 50-cent piece that was in very poor shape. I also received a Ben Franklin instead of a 50-cent Kennedy half-dollar. But they told me to keep those and sent me the replacement quickly. I appreciated that they made it right for me and I was totally satisfied with my experience.

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    Staff

    Reviewed Aug. 13, 2017

    I looked at several gold groups and appreciated the information I got from Hartford Gold and decided they were the best place to go. The information I got from them as far as what I should buy needed to be in line with what I had in mind. I talked to their rep Adam and it was a very pleasant experience. I got answers without hedging. I appreciate the way I was contacted and that all my questions were answered. It was a good experience and I got done what I wanted to be done. I would recommend Hartford Gold to a friend.

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    Staff

    Reviewed Aug. 6, 2017

    My husband had started buying gold and then I continued doing this off and on. It's a savings program for me, something that I might need in the future. I already had a gold collection and hopefully it's value will increase a little bit through the years. I was used to buying online through Money Metals and I found out that Hartford Gold actually sells to Money Metals. I contacted Hartford to determine if I had reportable coins in my collection, which was a concern that I needed to do something about. I've been dealing with them every week or everyday for a while. David was the head person who took care of everything. I had very good input and output, and my questions were answered. They’re very experienced, knowledgeable and understanding, and their guidance was professionally done, and everything was done promptly and very efficiently. My experience with Hartford has been very satisfactory, informative and fair.

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    Reviewed Aug. 4, 2017

    I’m just getting ready to retire so I wanted the best and something different. I was online doing research and looking to get into some gold. The Hartford Gold Group is a one-time shop. I needed to put some money aside ‘cause I’m not getting anything at the banks. Transacting with Hartford was very easy. Gold prices have been down, but they’re coming back up again so I’m just sitting on it. My experience has been good though.

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    Sales & Marketing

    Reviewed Aug. 3, 2017

    I had a wonderful experience with Hartford Gold. I spoke to Sean and he's part of their advertising and people trust him. Then I found out about their offer of a thousand dollars off. I bought a lot of coins from them and they were very informative and helpful. They were also courteous, prompt and they deliver quickly.

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    Staff

    Reviewed Aug. 2, 2017

    I was doing a research on investing in gold or silver and putting in the data in the computer when Max, one of the associates from Hartford, gave me a call. I’ve heard of Hartford Group as the name sounded familiar. Max was adamant and persistent although I don’t have a great experience in investing. That’s how I started doing business with Hartford. I was telling the young man that I have some investment into lower debt retirement funds that are mutual funds through the company and that I did want to get diversified. Last week, I had a conversation and I wanted to get some more explanation on how the firms were doing. So far, so good and the rest, we’ll find out. I enjoyed talking to them. Great people, great experience.

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    Customer ServiceStaffTransparency

    Reviewed July 26, 2017

    I wanted something substantial in my investments. I'm retired and I planned on investing some of the money that I got from my 401(k). I have some stock and I spend a lot of time on the stock market. But I wanted to have a backup so I went into metal and it was good. I looked through my emails and searched metal topics. Hartford Gold was a nice group and I got a response from a young man from that group. Most of the time, I talked to one guy, Jason, and we got along good and helped me as much as he could.

    I talked to several outfits and I've had questions. When I was buying metals that I don't know much about, I had a hard time understanding where the value came from when the investors were buying coins because they were not buying these for the spot prices. But Jason explained to me as best he could where the value came from. So far, I'm happy with what I've got. I've recommended The Hartford Gold Group to my son who has a lot more money than I do. He has some intentions to invest in metal, too, and he called and talked to Jason. He's smarter than I am, so if I haven't asked the question, he certainly will.

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    Staff

    Reviewed July 13, 2017

    I have purchased metals to protect my IRA and with the size of it I was trying to put it in a place so that it would be protected. I contacted Hartford Gold to see what the cost of buying some coins was and what I could do about it. Once he understood what I was trying to do he gave me some options. The rep was very helpful and informative so I went ahead and purchased some silver. I would use them again if I wanted some more.

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    Staff

    Reviewed July 12, 2017

    I wanted to convert my retirement account into metals and after checking about Hartford Gold Group, I decided that they were a good company. It was a positive experience with their team and they listened to me and helped me figure out what I wanted to do and the choices that I made. I would recommend the people that I worked with and I'm assuming that my good experience is a standard for their company.

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    Staff

    Reviewed July 11, 2017

    I wanted to have a little bit more information about the possibility of using gold as an IRA tool. I exclusively spoke with the team from Hartford and they were informative. They’ve answered all questions to my satisfaction. Whatever information that they gave me, I could look online to confirm that that was exactly what was happening historically or happening now. They were sometimes late and it’s hard to get to them from my end. But you could leave a message and they'd get back to you in time. They were very professional. It was scary to try to decide, “Do I want to do this investment or not?” But they walk you through that and help you make sure that, “Yeah, this is the right decision.”

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    Staff

    Reviewed July 10, 2017

    Hartford has been professional and they did what they said they would do. They didn’t overpromise or underdeliver. We received excellent guidance from them as far as the details, though we didn’t need a lot of guidance because we already knew what we were going to do. Overall, they’ve been very good and we were pleased.

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    Customer ServiceStaff

    Reviewed July 9, 2017

    I was not necessarily looking as much to invest because I've managed to gain my retirement money twice and lose it twice in situations that unfortunately came up but I just want to make sure my family’s covered in case something goes south. I had been doing business with several others and the gentleman I spoke with told me that I could do business with Hartford Gold Group at a minimum of $1,500. However, when I got someone on the phone, he told me that they do not do business below $5000. I told him that I have just been out of the hospital and I did not have $5,000 to invest in gold or silver at that time so he helped me out. I wanted to start in investing gold, but he suggested silver in various forms and that's what I did. He was a nice enough guy and his reasoning made some sense so I went ahead and did that for him. He called me the other day just to see how things were going.

    The Hartford Gold Group team was perfectly pleasant and answered questions. When I asked stupid questions, they didn’t make me feel like one. The interaction with them was up to my standards. However, I've gone from being in business and having that kind of money laying around to do it with to being out of business. Now, I'm getting disability and it just doesn’t pay like it used to, so I'm looking for other things to make money. But overall, I've had a very satisfactory experience with them.

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    Staff

    Reviewed July 8, 2017

    Hartford was very pleasant to work with and they seemed to know what they were talking about and made everything go pretty smooth. They informed me of everything I needed to know when I made the transaction and what to do. There wasn’t any stress in doing this transaction and overall experience was good.

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    Reviewed July 7, 2017

    I was interested in buying gold or silver and the gentleman I dealt with at The Hartford Gold Group was very knowledgeable. For the first part I was looking at gold but he suggested that I should try silver first. Hartford was more interested in me making a good investment than just selling me a product.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 6, 2017

    I worked with Alex and Arthur of The Hartford Gold Group and it’s been a great and easy experience. Arthur called me up when I was just thinking about it. I do business with Hartford on other stuff and I've always had good service from them, so I just decided to do it. It wasn’t a real calculated thing where I did a market survey of everybody because there are so many ads but Arthur seemed like a good guy. He's been on the mark and I've been meaning to call him up and see what he has going on. He's easy to get a hold of when you call him up and answers your questions. He’s all I'm looking for. This is money that had been sitting around forever and I might as well do something with it.

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    Customer ServiceStaff

    Reviewed July 5, 2017

    There was a time where I was thinking to put eggs in some other basket. So I changed some of my money from the stock market to coins. I explored and called half a dozen of those gold joints and the only one that responded to my inquiry and showed interest in my business was Hartford Gold Group. It was my first buying experience and their people were helpful, mainly a guy named Max and his assistant. Their customer service was extremely friendly as well. I'm very satisfied with the selling services and the delivery worked very well. People did what they said in the time they would and the guidance I got was satisfactory. They kept the promise they made.

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    Staff

    Reviewed July 4, 2017

    Hartford Gold has nicer people to work with and it's really a good, safe feeling. I received good guidance and they're very experienced. I enjoyed all the experience talking to their good people about different things.

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    Staff

    Reviewed July 3, 2017

    In this state of the United States, I know that somewhere down the line, I better do something to have a reserve that I don’t have or didn’t have at the time. This precious metal investment was something I wanted as a backup when it all comes down and if they decide to take the money. At least I have something to fall back on. So I contacted Hartford Gold Group and everything went well.

    The guy that I dealt with was thorough about what he thought would be a good investment for me and described what it was, for the money that I had and what I could get for it. I was happy with what I received and his participation in this thing was smooth for me. He predicted what we were gonna do, when I would receive it and what they were gonna do to get it to me. It was a very smooth and easy enough transaction all the way through. If I had a question, they answered it and everybody was helpful. Also, I received my purchase right when they said it would. I'm very happy with what happened and they're a good company to work with.

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    Customer ServicePriceStaff

    Reviewed July 2, 2017

    I was interested in silver coin and saw The Hartford Gold Group on the internet and contacted them. Their team was good and I decide what I want whenever I call them. However I have problems with the price of silver now, it’s been going down lately. But that’s life. Overall, I have no complaints with Hartford's service and I'd recommend them.

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    Customer Service

    Reviewed July 1, 2017

    I figured that the stock market is going up and up, and eventually, it has to come down. When it does, the gold’s going to take over so I decided to get into gold. We looked at Hartford and another company, and we invested in both companies. I've had a good response from Hartford and they wanted us to go into silver so we did one in gold and one in silver.

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    PriceStaff

    Reviewed June 29, 2017

    I've invested twice in two different companies and I just wanted to buy more than what I already had. And I've been hearing about Hartford almost ever since I was born so I didn't have a problem investing with them. I’ve been keeping up with them for a few years before I started buying. I chose silver because gold’s really expensive. And I’ll take a chance of losing my last money on silver than on gold because I don’t have a lot of money and I’m semi-retired.

    I haven't seen any return yet at this point, but I'm not blaming Hartford. It's just that we got a new president and the stock market keeps going up. And it seems like every time the stock market goes down, gold and silver goes up. My experience in dealing with their representatives has been fine. I've had a lot of problems with a lot of people in my life, but with Hartford, everything seems good. I just want silver to go up.

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    Customer ServiceStaff

    Reviewed June 28, 2017

    I contacted Hartford and Birch and Hartford got back to me immediately. I had already bought gold and had it delivered by the time the Birch people got back to me. The people at Hartford seemed to be on the ball and somebody recommended it as well. I had bought some gold and silver twice from them and anytime I had a question, they would get back to me right away. Their guidance was excellent because I didn’t really know about the commemorative one. I looked it up and they hold it even a little bit higher value than the face value so, that was kind of fun. They were excellent, the service was very good and I would use them again.

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    Customer ServiceStaff

    Reviewed June 27, 2017

    I was working with another company and I wanted to compare so I went with Hartford Gold. Their customer service was excellent. I dealt with Jonathan and he has a talent in making people believe him.

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    Staff

    Reviewed June 26, 2017

    The people from Hartford Gold Group that I have dealt with were very courteous, and gave good information. I was interested in improving my holdings so I contacted Hartford Gold Group and told them how much I was interested in investing. They made recommendations on what to select and what was available. I then made an initial purchase of $30,000 of gold and silver and everything went perfect. We made the transaction and I received everything. Now, I’m fixing to make another purchase of about $135,000. I’m waiting to get access to the funds for my next purchase and as soon as those are available, I’ll be making that purchase. They’ve certainly earned my trust and I’d recommend them any minute.

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    Customer ServiceStaffTransparency

    Reviewed June 25, 2017

    I was looking for somebody that could assist me in the process of rolling over my 401k plan. I’ve been thinking about precious metal investments for a long time now because I’ve been hearing about its many possibilities of money, as well as the stock market going down. I wanted to put my investment in something more secure. I know nothing about anything, so I made a couple of inquiries and Hartford Gold Group responded to my inquiry. Mary, the one who contacted me and gave me some information, has helped a lot and the guy I initially spoke to helped me and got me started. He was the main guy that walked me through and got the money transferred from principal to roll it over to the SDIRA. It was very quick, in fact, we got on the phone, three-way call with the principal and we got it done in 30 minutes. He knew what he was doing and I was really impressed with that.

    I have no problem at all with any of the services I received. It was a very nice experience. Yesterday, I spoke to Mary after getting online with the SDIRA and looking at different categories and options of the investment. I didn't know what I was looking at, so I told her that there seems to be a discrepancy between the amount I spent and what they are saying is my value. I asked her how to read the information because it was not right. She called another guy to walk me through what the categories meant and how the actual monetary value of gold and silver is valued. He also explained that the value that shows in one category was the value of the metals melted down, and the other column was the value of the metal in the coin form, if that’s the proper terminology. There was a big difference, and that helped me a lot. It eased my mind about the value of the property I bought. It was a very nice experience and I would recommend them.

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    Sales & MarketingPriceStaff

    Reviewed June 24, 2017

    I'm satisfied in using Hartford Gold Group. Something struck me on their advertisement about beating everybody's prices. They ended up selling me a thing that's unique to them or I can't compare the prices. I spoke to Al originally. He was great and he put me in touch with some other guy who told me everything that was about the product I bought. It was more of a buy-and-hold product. I had actually sent the money in advance so they're pretty confident how we're going to spend it. Overall, I'd recommend them.

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    Reviewed June 23, 2017

    A while back I was contemplating on gold and silver and I felt it would be good to start getting something that's more tangible and as dollar fluctuates then the profits will increase. There were several different groups or companies that I talked to. I saved contacts on my phone directory and when I called back it was the Hartford Gold Group.

    I’m very satisfied with the product they got and Carl was great to work with. We talked about how the difference in what the ratio of silver to gold was a short time ago and to what it is now which led me to believe that silver in all mines are going to move. I liked the information I got from Carl. He's got a great personality and very informative. I believe he's leading me in the right direction. He showed me some excellent progress and he has your best interest in mind. He was very professional. I would recommend The Hartford Gold Group to other people because the experience I've had was all positive. They handled themselves professionally and made me feel comfortable. And it is really good with the decision on spending money on gold and silver.

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    Reviewed June 22, 2017

    The transition with Hartford Gold was painless and there were no hiccups. It all went down the way that Paul, the person taking care of my account, told me it was going to go. My only regret was that I had to sell three stocks out of the IRA. I made a lot of money, but it’s going to hurt me on taxes next year. Also, the only negative part was that issue with the equities. I got my first quarterly statement, and I did my RMD out of the IRA when it was in the portfolio with LPL. So, I don’t have to take anything out of Hartford this year. I could wait until next year.

    I sat down on the telephone conference with my adviser from Hartford, and we did the purchase of the gold and silver in my IRA account together. I had to convert the equity to cash because there were no gold and silver IRA companies. There’s a lot of them out there, but they don’t want equity. They want cash, so I didn’t have any choice. My portfolio has been doing really well in the last seven months, but so did the stock market. I still got a portfolio with LPL and I wanted to diversify to another portfolio. I was pleased with Hartford Gold. It's a smaller company and I’ve already had a couple of phone conversations with Paul, who gave me his cell phone number right away so that was positive. He told me to call him anytime I had a question or concern. I did my homework before and I decided to do this about a year ago. Some of the other companies are much bigger but I did some research and the Better Business Bureau gives Hartford Gold a high rating.

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    Reviewed June 22, 2017

    About a month ago, I invested on metals with Hartford Gold. They're close to home and I can drive up there and get it, but their delivery was good too. Their people are very courteous. I'm an old man and I'm hard to put up with, but everybody I talked to was nice. Overall, I am well-satisfied with the transaction.

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    Reviewed June 21, 2017

    I went to their website and looked into what all they had to say and do. I talked to Brett and Blake and I like their approach and the way of bringing themselves straightforward. Their honesty and integrity was just good. I'm satisfied with the Hartford Gold Group and I recommend them to anybody.

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    Reviewed June 20, 2017

    I didn't like the way the stock market was way over inflated and I've lost my savings a couple of times with the first savings plan with the US government. I can't afford to do that again, so I decided to contact Hartford Gold. I bought gold and received them in about two weeks. That was after getting through the first savings plan. With the first savings plan, it took three weeks to change anything. The third savings plan took about a month. I've been talking to Hartford Gold for almost a year and they made the most sense. Investing with them is a lot safer. I'm 65 and retired. I needed to take out some trust and that was not an issue, so I'm pretty happy. Overall, it was a very good experience and I learned a few things. I'd recommended Hartford to a friend.

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    Reviewed June 19, 2017

    It was a good experience with Hartford Gold. Their rep was very sincere but yet enthusiastic about the product. I checked several others and it just was a good feeling with Hartford. They gave me the terms of buy back, etc, and everything that the rep said was something that I could live with. He strongly recommended silver and we've been thinking that, too. We very much enjoyed the one that comes with a five ounce circular coins. I looked at it so many times and it's very pretty. My granddaughter and her husband got the gift and they were very pleased. We intend to buy from Hartford Gold again. We went in with $11000 and the rep told us we can buy in smaller quantities now so that sounded good. Our plan is to use the silver for birthdays and anniversaries as gifts. I do recommend Hartford Gold. The only thing was the wiring through the bank seemed a long time before we got it. It wasn't that long though and it met our needs.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 19, 2017

    I started talking to Hartford Gold Group in March and they were great. I almost felt like I was talking to a friend. I spoke to a young man and then he transferred me to his senior adviser. Both of them were really great and I ended up getting my silver after a couple of weeks making a transaction. It was beautiful and I felt like they gave me a good deal. The guys were really thorough and gave me the correct instructions on how to do a wire transfer. They were very nice, polite and patient because it took me a long time to make up my mind.

    Close to over a month ago, they wanted me to send an email relating my opinion, which I did. Somehow I got in to a survey and I did that. I was supposed to get one silver coin as a reward for participating and that has not shown up yet. The rep said it would take a little bit longer because the survey didn’t respond quite as quickly. If I don’t get it the next couple of weeks, I’ll give them a call and ask about it.

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    Sales & MarketingStaff

    Reviewed June 18, 2017

    Hartford Gold had a less stressful sales pitch than other companies. Of the two or three companies that I talked to, Hartford gave me the best information to study to begin with. They also gave good references to look at prior to my purchase of gold and silver. The person I ended up investing with was extremely knowledgeable. He gave me better advice and information than an investor I know here in town who doesn't believe in precious metals at this point in time. Hartford Gold is reputable and I had no problems with them at all.

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    Customer ServiceStaff

    Reviewed June 18, 2017

    I looked up Hartford Gold and I liked it. I had a few interactions with their team since I didn’t know anything about Gold. I did a little calling and asking and then they would call me months later. We dragged through that until I opened an account with them. They were very pleasant and very knowledgeable. My main question was about getting it over into a Gold IRA and they were helpful about how that works and what would that be like. Eventually, that's what I did.

    I also received great guidance from them. The guy I talked to stayed with me through any set of questions that I had. I talked to about five different companies over the past months and I got to the point where they wanted to sell but I wasn’t ready yet. They also asked me who else I was talking to because there was not many of them in the business and they seemed to know each other. But I appreciated that Hartford Gold had nothing to say about its competitors. It was a very good experience with them all the way around.

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    Reviewed June 17, 2017

    We wanted to take some of our cash to put into gold and silver. I went on the net and tried to find someone that would give me the answers I needed and had enough knowledge that I would feel safe with. And it was Hartford. I talked to Max and he helped me with the portfolio of mixed-up gold and silver and then they delivered. He was knowledgeable, upfront and answered all my questions. Every single piece of silver and gold that we got, he explained to me why this is what we should buy and this would be a good way to go with. We had to wait until they got enough out of the safe to have it delivered. And it's a very nice portfolio. I was very happy with it. The portfolio was averaged, 'cause I didn't want to go in one direction and not enough of others. Max also has given me a report every month on how everything is doing and tells me exactly where those pieces that I bought are.

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    Reviewed June 17, 2017

    I got a bunch of quarter ounces from Hartford Gold Group, but I would rather have bigger ones because what I do is put them on a safety deposit box. So, it’s easier to hold them, and they look prettier and bigger. But, I don’t mind it if that’s what they’ve got. Also, I understand the theory that since it’s in the middle of the spot price, and in between a proof, that it does better for taxes. It’s also hard to base on spot prices, so I take Hartford at their word that I can sell my investment at the same rates.

    I think I paid one and a half times what that would be. So, it seems like a big mark-up, but I’m not familiar, so I called them and asked how it works. I asked a lot of questions and they answered them. The only thing I’m uncomfortable with, is that it’s hard for me to monitor what the real price is on that because you can’t really do it by spot. I have the Canadian Gyrfalcon, and it’s kind of a weird coin, but it’s good. My plan is to hold it until there’s a big downturn on the price of gold so it’s a long term sell for me.

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    Reviewed June 16, 2017

    Something popped up one night when I was fooling around on the internet about gold. I filled out this thing and next thing I know, there is a phone call from Hartford Gold. I was willing to diversify a little bit, so I bought some silver from them. The people at Hartford were really patient. I was curious at first and they took their time and answered all my questions. They were also very helpful.

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    Reviewed June 16, 2017

    I was going to transfer some money into an account, and I wanted to find a good company. After looking at the Hartford Gold Group website, and compared the differences with other companies in what they had to offer, how much more or better, I went with Hartford. Their team was all very positive. They were very timely, prompt, and they kept me informed. They sent me the paperwork and I filled it out. Everything was done really quickly. They gave good advice in discussing my options and making my investment decision. I educated myself on the subject so I knew some of what I was going to do. They helped firm up my final decision. Hartford was very professional, knowledgeable, and exceeded my expectations in their level of expertise. They gave a more personalized attention as opposed to some cookie-cutter, one-size-fits-all type of approach to the same service.

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    PriceStaff

    Reviewed June 15, 2017

    I talked to several people from Hartford Gold and the main guy that I was talking to got lots of sick days, lots of delays. They quoted me $2 over the price on silver and it ended up somebody else selling something else. It took a long time to get all the stuff. He actually blamed me for picking the trust company when I did nothing about it. He was the one who suggested. So, if I ever buy more gold, it won’t be from Hartford. The guidance I received was lackadaisical. I was not happy with them.

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    Reviewed June 14, 2017

    Hartford Gold is a pretty nice company. I checked a few different companies and they gave me the straightest story. Plus, they had the best price on the silver I purchased, which I received in about eight days from the time I ordered it. However. I didn't feel comfortable with the way that they were saying they're a wholesaler and the other companies purchase off from them because I checked that out and that's not necessarily true. They are still salespeople and I really don't like being oversold, but I thought they were one of the better ones that I talked to. Also, I felt that my needs were taken care of and in another week or so, I'll be buying again.

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    Reviewed June 13, 2017

    I was new to buying gold and my biggest fear was a company actually delivering. Before my purchase I went to The Hartford Gold Group's office and met with my representative. The office was beautiful and the employees were professional. My representative Max guided me through the process and a week later I had my gold. My first but not last purchase from this company. Thank you.

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    Reviewed June 13, 2017

    We talked to a number of dealers and in terms of sales presentation and the information provided, Hartford was the most articulate. However, it took a long time to get the gold into the Delaware depository. My IRA provider was new to Hartford and it took a long time for my IRA provider to post it. Instead of one or two weeks, it took eight to ten weeks. I was beginning to lose confidence. It's a little frustrating that this was my first transaction with Hartford and they can't tell me how honest and trustworthy they are, but it looks like we're okay now.

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    John increased rating by 3 stars.
    Customer ServiceStaff
    After a positive interaction with American Hartford Gold, John increased their star rating on July 14, 2017.

    Updated review: July 14, 2017

    I had a very informative and productive phone conversation with one of the Hartford Gold Group representatives that I previously spoke with during my purchase making process. It turns out that I made an undeserved criticism of them when giving my initial review of my gold and silver metals buying experience. These guys are professional, knowledgeable, do their best to meet your needs, and educate you along the way. I'm still very happy with my significant purchase decision. They've earned, and have my highest recommendation.

    Original Review: June 12, 2017

    I chose Hartford because I got comfortable talking with their representative. He was the first guy who talked to us. Then, I talked to his manager a couple of times and got the feeling that I had a positive relationship going on. I don’t ever like to feel bullied by doing something like this over the phone. I feel bad at simple things possible but I didn’t sense that with them. I wanted more gold as it is and I did go back to Hartford.

    On the other hand, when I got my statement about a confirmation that everything was done with, the statement didn't provide me with information on how much I paid for the service. It’s the first time I’ve ever done this in terms of purchasing a metal and I had no idea what to expect except for what I had read. But I absolutely had no idea what the breakdown was. That’s what led me to go with someone else when I bought some more medals. So, I’m going to call and find out about not getting any detailed information from the purchase. I was dissatisfied with Hartford Gold and if I were to talk to someone who is going to do it, I would suggest them to not finish the deal until they're satisfied with the information they got following the transaction.

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    StaffTransparency

    Reviewed June 11, 2017

    Gold has been gaining in value and dollars are losing theirs so I decided to contact Hartford Gold. They were very professional, straightforward and explained the different options to us. It took a while before I received my investment but that was more because of some issues we had with my lifestyle. But all in all, it was timely. Investing with them was easy and the experience was very good. We'll probably be doing some more.

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    StaffTransparency

    Reviewed June 10, 2017

    I work in an oil field and in the last three years, I'm down from $120000 a year to about $70000 a year doing the same job and with 39 years of experience. So, I don't feel I'm appreciated that well in oil field. Also, I've been worried about what's going on with this economy. I was seeing a loss and I thought, "I need to diversify a little bit and make sure I have some gold and silver too". Also, every electronics piece on the planet is full of silver, and it's staring to run short. Were going to have a silver shortage out here, and silver is really going to take off. It's going to be out there competing with gold at some point.

    When I heard about The Hartford Gold Group I looked at their ratings and what they were getting. Some of the others offered free silver. I seem to be a little wary of stuff like that. Usually when somebody is trying to give you something for nothing, you may be being swindled, but the Hartford Gold Group were all professionals and seems to know their background and information that they needed to make me feel comfortable. I felt more secure.

    I looked at four or five companies. They were calling me back daily and I thought, "These guys are just too damn desperate. They're pushing this thing too hard." The Hartford Gold Group didn't seem to be bothering me about it, and I was more impressed with that. They explained exactly how it works. They told me a lot of things I already knew about what was going to happen with gold and silver. They didn't try to oversell what they were doing. There's so much loss of integrity in business nowadays that I felt like I was dealing with people with integrity when I spoke to them. The greatest thing I felt about working with Hartford is confidence in what they were doing. That's the reason why I went with them and felt my money was going to be safe rolling it into gold.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 9, 2017

    We got some advertising in the mail and we were interested in what Hartford Gold had to say. The advertising was good and the people that we talked to was very friendly and nice so we went with them. They were also easy to get in contact and get along with. They return my calls very efficiently and fast. We had questions since the beginning and they were very professional. I feel comfortable with their answer.

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    Reviewed June 1, 2017

    I like working with smaller companies and I didn’t want any that were advertising on TV. I saw Hartford Gold Group's ad on the internet when I was looking for gold and silver. I talked with three associates from there and they were very pleasant, did what they said they'd do and everything came out fine. The guidance they have provided was very good and I talked to a local banker here about that and he said, “Yeah, you want to do it this way because it’s true, you don’t have to report it the way that we did it.” Overall, it was a great experience and I’d do it again.

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    Reviewed May 27, 2017

    I like Hartford Gold Group's wholesale priced idea and my interactions with their team members are good. Their team members are knowledgeable, responded quick, and they answered all the questions. The guidance I received seemed professional and always in a timely manner. So, it was a great experience.

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    StaffTransparency

    Reviewed May 24, 2017

    I went down to the Hartford Gold headquarters in LA and I talked to them. I took a check rather than mail it in because I wanted to see who I was dealing with. I talked to Adam and he spent a bit of time with me so I felt good after that. He explained everything and the service is very good. However, I've talked to three people there and they kept telling me that silver's going up and I kept telling them silver and gold don't go up, the dollar goes down. They won't admit to that. The overall experience has been very satisfactory so far.

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    Reviewed May 21, 2017

    The people at Hartford Gold Group are honest and trustworthy. They showed me the options they had and the different coins, and I made a decision to invest in a certain group of coins that's been priced. We were also talking about self-directed IRA because of the protection they have to handle the buyer by yourself and not have any financial institution that's involved. I thought about doing a self-directed IRA, but I wasn't ready to do anything with that because I had just enrolled my IRA into another company at the last part of 2016. So I wanted to leave it there for a while to see how it did with that company.

    They also suggested that I roll my IRA over to their program so that I could self-direct it myself. I'm just not ready to make that plunge yet into that journey. I wanted to protect my stuff in case of a big stock market crash. I've experienced three of those crashes where my 401(k) with the company is diminished, has been cut in more than half three times. That was pretty devastating because then, we had to throw 100 percent back to get back to where you were.

    Anything you do in the financial world, if you're not privy to all the options, you might not make the best decision. But every time I ask those questions, they took the time to answer and discuss the options and tell me the risk. Because the first year, the gold and dollar were both rising at the same time and all this expected to do really well. It's nothing that'll probably happen but it's also good I bought the coins because if anything does go completely topsy-turvy, then maybe I can use those gold coins for trading in the real world out there. I'd recommend Hartford Gold.

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    Sales & MarketingPriceStaff

    Reviewed May 18, 2017

    After dealing with all the other over-priced knucklehead retail companies, I finally found the best place to get my gold and silver. The Hartford Gold Group listened to all my concerns and answered all my questions without that sales pitching stuff the other companies are always doing. My representative, David **, is very knowledgeable and gave me quality service and wholesale pricing. I feel very safe and secure with my IRA and cash purchases because Hartford adheres to the utmost privacy possible. If you are looking for an outstanding precious metals company, look no further than David ** and Hartford at 800-462-0071.

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    Reviewed May 18, 2017

    They did not rush me and did not try to sell me old coins like the another company did. They spent the time to really educate me of how and why to buy silver. Fast delivery of my metals, did what they said and I am looking forward to doing another trade and now considering my IRA.

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    American Hartford Gold Company Information

    Social media:
    Company Name:
    American Hartford Gold
    Company Type:
    Private
    Formerly Named:
    The Hartford Gold Group
    Address:
    11755 Wilshire Blvd. 11th Floor
    City:
    Los Angeles
    State/Province:
    CA
    Postal Code:
    90025
    Country:
    United States
    Website:
    www.americanhartfordgold.com

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