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Social Security Administration Reviews

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About Social Security Administration

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

The Social Security Administration administers federal social insurance programs. It manages Social Security, providing retirement, disability and survivor benefits to eligible individuals. The agency offers claims processing and benefit distribution.

Visit www.ssa.gov
Pros
  • Clear communication from staff
  • Supportive during difficult times
Cons
  • Long wait times for assistance
  • Online access issues

Social Security Administration Reviews

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    Page 6 Reviews 530 - 680

    Reviewed Sept. 10, 2010

    I mailed in a completed SS-5 form to the Social Security Administration (SSA) in order to change the name on my social security card due to marriage. I included original certified documents, as instructed. I haven't received any response from SSA and this happened 2 years.

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    Reviewed Sept. 4, 2010

    My wife has been out of work for almost four years after working over 20. She has been seeing doctors for the last three years and has been denied SSI for every reason imaginable. What I don't understand is that this is money she has paid into the system in event of such an occasion!

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    Reviewed Sept. 1, 2010

    I called customer service to see why my direct deposit had not been entered on my account. Normally it is on my card the day before the 1st of the month. I waited approximately one hour to finally have someone pick up the phone. She said that my deposit was not available! I told her it has always been on my card by the 31st. She hung up on me after 1 hour. In previous times, NetSpend has always sent a message to my phone that my deposit is available—not this time!

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    Reviewed Aug. 27, 2010

    I feel I was forced to re-apply for my disability benefits so the social security administration would not have to pay me all the years I fought them for my benefits. I fought the social security administration for almost ten years. After the 8th years, I was exhausted and at the end of my rope. I even tried to commit suicide. I was denied in, again in 2000. I asked for a reconsideration. I called the SSA to complain, asked questions, asked for help and explained my situation. I don't know if the woman felt sorry for me or not, but she told me if I re-apply I would be approved for my disability benefits.

    So, I re-applied and guess what? I was awarded. I couldn't believe it. Nothing in my medical chart changed from the year I applied in 1992 to 2000 when I was awarded. Except for my mental pain and thought. I was at my end.

    The stress along was enough to kill. Ten years of fighting for benefits almost cost me my life. Then I'm told that if I re-apply...I would get it! I still can't believe this happen. I suffered, my daughter suffered on a massive scale June 1993-2001. I was only paid one year and a half back pay.

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    Reviewed Aug. 23, 2010

    Social Security Collection Department over-collected an overpayment on my taxes, and they won't give the remainder back to me. I've called them repeatedly over the last 6 months, and I have paperwork stating that they were only suppose to take a "certain" amount. But they can't find my money, and they're making no efforts to do so.

    I would like an attorney (I can't afford a money down) to sue them for my due money, lawyer costs, and as much extra that I can get for the hassle and ignorance that they've shown me. Any takers, I have all the proof I need and it's open and shut case. Easy money. I rely on that refund to take care of my family.

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    Reviewed July 27, 2010

    My husband has died and I am getting the run around to receive his benefits. They keep giving me dates that keep extending me receiving my monies to survive. I have been told on numerous occasions that my funds have been sent, but I have not received them to this date. My time has been wasted and my bills are still going behind awaiting my due funds. My body has been under the stress and and strain of trying to make ends meet. I have to visit my doctors while trying to grieve my husband's death.

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    Reviewed July 3, 2010

    I have applied for SSDI and SSI. It has been over two years now. I was injured at work twice in two yrs, leaving me with chronic pain, daily stress headaches, migraines at least two times a week, I cannot sleep due to my arms locking and back pain, I cry constantly, I have no social life, I cry every time I see people and I am angry all the time. I lost my marriage of 20 yrs for lack of sexual and physical contact and my moods and my depression and inability to even bath or cook and clean. I have severe asthma and am currently on oxygen nightly for severe sleep apnea. I have mental depression and suicidal thoughts. I am on over 200mg of morphine, several mood and depression meds, and a about 14 others with severe side effects. I was denied SS twice and forced to get an attorney over a year ago.

    The Dr. that the SS sent me to, spent a total of 4 minutes with me, had me walk across the room and touch my toes and then told them, I was faking as he told me he was late getting hay for his horses. The shrink they sent me too, told me I was bi polar and severely depressed but yet I was still denied. I had to move from my husband to get medical care and lost my home, car, credit, life insurance, and health from the stress of no income. I was able to get unemployment for a bit of the time I have been waiting, since being denied SSI, I had no choice but to attempt to find work or die or go homeless, but never once even given a chance to interview.

    As the time has gone, by my health has basically left me bed ridden 90 percent of the time. I cannot get a decent sleep of more than one or two hours. I am dysfunctional from the pain and other meds. I am so stressed from not being able to pay bills on my lousy 140 a week UE, and my attorney of over a year never even requested records until three weeks prior to trial. At that point, I had records still not available and was given 16 days, which my attorney failed to accomplish. By the way, I got 90 percent of the record because they waited too long to request prior to court. So I sit here, two months after court and find just now that they still have not gotten records. I called on the 30th of May, 8 days before deadline by judge and told them to let me know if they did not get them in two days. My therapist said they were sent and since I heard nothing, I thought they were.

    So now I sit here, almost three years later, I have nothing left to pay bills with, my UE ran out in June, and my sons 22 yr old friend just told me he got his SSI after two months of filing. I am so upset. First of all the people processing are not medically trained so how do they get away with any decision matters. Second, there is no way I can hold a job. I know I have to try if I want to survive, but I know even if I took one it would not last, I cannot get out of bed every day and the depression and mood and anger has me just thinking of dying daily. But I lost my life insurance so I can't even do that for someone has to take care of my disabled adult son.

    I don't know why SSI has not been sued for pure negligence. Having unqualified people make life and death decisions seems like a very serious matter. When over 68 percent of all claims are approved at court level, it seems that is enough proof that the people are not doing the jobs they are paid for or even worse highly unqualified. I want my life back, I want my home, my car, my life insurance, my family, I deserved this. And because some "state" employed who is not qualified to make the decisions effecting millions of lives and in addition or a Federal program seems gross negligence.

    I want to start a class action suit against the social security administration. I want compensation for all I have lost due to the inability to make an educated and trained decision. They should be accountable for the wrongful and blatantly negligent decisions they have made. Oh and here is a kicker, because I was on workers comp, they are saying if I do get a settlement this will be deducted. First of all, I or my employers pay workers comp, it is a state insurance program and completely separate from SSI, so how is a federal program, which I pay into and a state insurance I also pay into, even allowed to be in the same consideration.

    Then they are giving me grief about filing unemployment, which my understanding is not illegal to file for UE and SSI. I understand that there is a contradiction but to be honest, I was denied over two years ago. I had no choice but to attempt to find work even if I could not do said work for maybe more than a day I had to try, I had no choice. If I am denied SSI, I will have to continue to look for work to the best of my ability. No difference. I would not have had to file UE if they would have done their jobs and qualified me. How do all of my sons young friends get SSI no problem, never working a day in their lives and many of us who have worked decades are denied over and over. My mom was diagnosed with terminal stage four lung cancer, died being denied, but a 22 yr old with ADHD is getting it within two months of app.

    Whats wrong with this pic. Lost everything, life insurance, home, car, credit, have had bad checks, being sued for unpaid bills, haven't been able to see any of my grand children ever, my health is worse than ever from stress, my depression is suicidal, my relationship with mate and children I isolated myself and am completely alone. I have no social life. No savings and no way to continue to even afford my meager 240 a month ** 40 yr old RV I live in as of end of July. I will be homeless and probably will kill myself and I hold the US government and SSI personally responsible.

    There was and is enough medical and mental proof of my disability since day one. Being denied was negligent and they should pay for all my losses in the sum of hundreds of thousands, I will never get my credit back, or my car, or my home or the years with my family or my well being. I have been forced into a life of pure poverty by their reckless indifference by people but in power who have no credentials to make this kind of determination or a federal program that has no business have a state office control.

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    Reviewed June 14, 2010

    In late 2008 my wife became ill, without listing all of the ailments. My point is she filed for disability which she has earned and paid into for years it is now 06/10 nothing and has been told possibly another 15-17 months before the court will hear her case. I became ill early 2009 but chose not to file due to medicines and treatment. I attempted to return to work unsuccessfully I filed in early 2010 and I am currently waiting on reconsideration. The point I would like to get across is ever since we have been working it was never uncommon for us to put in 65 -70 work weeks. This is ridiculous! My wife can no longer walk or stand for extended period due to her back. I have Diabetic Neuropathic arthritis in both feet and ankles. We both are limited in the fact that we can't stay in one position very long, I now walk with a cane.

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    Reviewed May 26, 2010

    I was on Disability several years ago and was ask to participate in the ticket to work program. I thought that would be wonderful and could go back to work which is what I wanted in the first place. So, I signed up and that is were the nightmare began. I found work and filled out the paper work and send in paycheck stubs the whole nine yards. I was told that I can receive money and medical insurance for 36 months than my program will end. Fair enough. So I continued to work. Then one day, I got a letter saying I was over paid and my credit was now ruined. That was the only letter I received. They insist I got more. Funny how these letters appeared when I questioned their practice, ones I never seen.

    I spoke to several people and I thought I was all set and everything was work out. But problem after problem kept coming up. Over pay after over pay was cited. I found out they have interns several of them working on my case. No one knows who is doing what or they were doing it differently. Long story short, my husband I lost 2 income checks to them saying I owe $9,400 in over pay. Because of that stupid ticket work program. So beware and say no to the program. It will come back to bite you. They made a ton of mistakes and the program is full of flaws and no one knows how to run it. I try to reapply in January and have it expedited because of my shoulder again. I am suppose to get preliminary payments while I am waiting on the decision and have received nothing. Only thing I got was threats I would go jail for committing fraud to take my future income checks, my future paychecks. I was called rotten names and my children was threaten also. I have tried to receive help. And was told they do not make mistakes and it is all my fault. Now what am I to do. I have yet to receive my payments. I was told do to my supposing 16 over pays, I am a risk that they are not going to take again. I need help.

    My husband is laid off. We have no income. I have a daughter that I need to support and the bill are piling up. I can not work due to a very bad shoulder. I have had 2 surgeries done on it and may need more. I have no medical to pay for them.

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    Reviewed May 26, 2010

    On Tuesday, May 26, 2010, I attended the Community and Veterans Job Fair Conference 2010 at the Show Place Arena in Upper Marlboro, MD. There were several government agencies in attendance, speaking with individuals and accepting resume's. I waited one and half hours to speak with a representative from the Social Security Administration because there were several jobs listed on their board that I was very much interested in discussing. There were two (2) representatives at the table for the agency a female and male. I was in the male's line and his name was Mr. **, the lady whom the complaint is against did not give me her name.

    As Mr. ** finished his conversation with the person in front of me, I was about to step up to the desk when his counterpart immediately informed him that she had an applicant from FEMA and he needed to speak with her. I stepped aside so I could wait to speak with him after the lady from FEMA was done. Unfortunately, that was not an option, the SSA female rep told me to come to her line and that she would assist me. The first question out of her mouth was "What can I do for you?" Well, it was obvious to me that I wanted to inquire about employment opportunities with the SSA agency. I extended my hand for a shake and stated my name, she did not give her name and acted like she had an attitude.

    I stated the names of the positions (Claim Rep.; TeleService Rep.; Claims Authorizer etc.) all GS-5 to 7 Grades and I would like to apply for either one of them and discuss the requirements. I informed her that I had worked for a Sports Agent for the last 14yrs. and he was moving to LA, he offered me a job, but I did not want to move to LA. She stated "are your kids grown" I said "yes" and then she gave me a look like what is the problem, I then informed her I do not want to live in the West Coast, I like this area. Then she stated with a loud and rude voice "do you have a degree? ", again I stated "yes." So I gave her my resume, which she didn't want to take. "All of my education and job experiences are listed here," I stated to her. She looked at my resume' and started frowning her face and shaking her head saying no, no, so I was about to ask her "what is the problem and then she stated "what is your GPA? " I said a 2.5 and she "stated "oh no you couldn't work for us, you need a 3.00 or 4.00 to work in our agency. "

    I asked her "if my work experience of over 25 years of customer service, managerial and administrative positions could substitute for the GPA? " She stated "No, you must have the GPA to work for their agency since I was coming off of the streets and had never worked for the government. " I asked her would she accept my resume' any way just in-case a position became available and then she told me to check the website daily. I would like to know three things 1. Is this true? You need a 3.0 or higher GPA to work for the SSA? 2. Why did she treat me in such a harsh manner? Maybe it's because of my disability 3. Is this a form of discrimination with the GPA?

    I watched her line of applicants and Mr. ** each time they spoke to someone you could barely hear them but for me I was put on public display. I was embarrassed and upset by the incident that I left the job fair. I didn't want to be recognized as the one told she could not work for the SSA agency. The female representative did not handle this in a professional manner, if she knew they would not hire me, just take the resume' and tell me to have a nice day. But for me to get all of the questions right off the back "what can I do for you; do you have a degree; what is your GPA; I am almost positive that is not how she started her conversations with other applicants because I would see her smiling and acting pleasant. This was a big disappointment to attend a job fair and not even get a fair chance to apply for a position. There was no physical damage done, mostly emotional damage and economic because I felt awful and left the fair without trying other agencies.

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    Reviewed May 2, 2010

    The special doctor they sent me to did not turn in the responses that I gave him. He reported what he wanted to with answers that he wanted in order to turn me down. Gary * was his name. I'm still disabled with no way to take care of myself and no benefits.

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    Reviewed April 2, 2010

    I filed for SSI in July 2004 after surgery for a fistula on the bladder (Crohns). I was told that my financial resources exceeded the maximum amount allowed ($2,000) in order to be eligible for the public benefit. I submitted all financial statements requested by claims representative like bank account, credit union, investment portfolio ($35,000), and personal vehicles. I filed a request for an appeal hearing on December 2006 before an Administrative Law Judge. My request for appeal hearing was denied.

    Section 1917 (d)(4)(A),(d)(4)(B),(d)(4)(C) of the Social Security Act allows SSI claimants to protect assets or setup Special Needs or Supplemental Needs Trust and receive SSI without penalty. I never received this information from claims representative and I was told to spend down my financial resources to the maximum amount allowed in order to be eligible for the public benefit.

    The actions of the claims representative are deceptive and misleading. The Deceptive Trade Practices Act on Section 17.46[b] states that acts or practices deemed to be false, misleading or deceptive is a violation of the DPTA. I contacted attorneys in Houston, Texas submitting my support documentation as evidence. None of the attorneys contacted would take my case due to my economic status (SSI). I was evicted from my residence in February 2010 for non-payment of rent. SSI was not enough to pay rent and utilities, and my credit profile has been destroyed. All of my retail accounts are in collections. I am unable to perform preventive maintenance on personal vehicles, purchase insurance and registration. My vehicles have been sitting in the driveway since April 2004 until the present, April 2010.

    I filed a civil judgment as a "Pro Se Litigant" in U.S. District Court, Southern Division, Houston, Texas with case number ** and Judge David ** on June 2008. It was violation of Section 504 of the Rehabilitation Act of 1973 and violation of the Deceptive Trade Practices Act. The status of Civil Judgment is pending. I contacted my government representative (Rep Sheila **) but no one from her staff has responded to my request for assistance. Support documents are available for review. I was employed by the Houston Independent School District for 20 years as a public servant. I am a college graduate and at a loss of 95% of my possessions due to eviction judgment (non-payment of rent).

    After depleting my investment portfolio, I have no retirement savings. I am unable to get physical rehabilitation due to lack of financial resources and my vehicles need major mechanical repairs. My quality of life has been taken from me involuntary.

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    Reviewed March 18, 2010

    I have an appointment next week at the Bloomingdale office to help clear up my mom's social security. She is 83 and needs my help. She received two letters from S.S. -- one from the Bloomingdale office and one from the central office in Chicago, IL within two days. One said everything was taken care of (from Chicago) and the other (from Bloomingdale) confirmed the appointment for next week. It gave the above number to call if we were to cancel or had other questions.

    I have tried on numerous occasions to call the S.S.A. Bloomingdale office. I have spent two days redialing repeatedly the phone number and always getting a busy signal. Today, after spending the entire day (until 3 p.m.) continually dialing, my call was answered and for one hour, I continued to receive the same recorded message. After one hour, a live person said she would be right with me. Several seconds later, I was disconnected. I have worked on this all day (what do people do when they can't sit all day on the phone? ) and am nowhere.

    This same thing has happened to me previously on this same issue. I have gotten through their line four times. Two times I was disconnected after a live person got on and said she'd be right with me. My question is "Do they take your call, tell you they will be right with you, put you back on hold and then hang up so that it counts as a call they have processed?

    I understand they are probably overworked and understaffed. But for the life of me, I can't figure out how anyone has the time or fortitude to stay more than an hour on the line after calling for days to get the recorded message and then get disconnected after waiting another hour on the phone. Does loss of my time and temper qualify as a damage? How does anyone get through ever? My main worry/complaint is that these calls are being taken and then hung up on by the phone representatives because they either don't want to take them or because it will count toward a call they handled although they didn't handle it at all.

    This is not right. I have spent an entire day on just calling to see if the appointment next week is necessary and if we should cancel it. I am going to stop trying and just not show up for the appointment. Please check to see if by picking up the phone and telling you that they will be right with you, putting you on hold and then hanging up on you counts toward calls they've handled or something else that would give them a reason to take your call and then immediately disconnect you. Thank you.

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    Reviewed March 9, 2010

    I have been trying to get my son's social security card for 13 years now and still do not have it. I sent the information in 3 times before they finally accepted it; oh and of course, you have to mail all originals in, no copies! Finally after 3 tries, I got a letter in the mail saying it had been accepted and I would receive his card in 8-10 business days. It never came, so I tried to call them and I could never get a person to answer.

    I got so fed up with this that I gave up for years but now he is 16 and needs his card to get his driver's license. So I gather all of my info, take off work and head up there. I had his adoption decree, his shot records, his birth certificate and his social security number (I do have that). Well, they told me that none of this would work because it is not current.

    They want me to go to his doctor and get the doctor to write a letter on his letterhead that states my son's name, both my name and my husband's, his date of birth his medical record # and it must be signed by the doctor and cannot be a stamped signature. This must be an original, not a copy. Why would that be more proof of his identity than the materials that I had provided? How can his adoption papers be not current? You only get adopted 1 time not every yr! Nowhere on the paper that I filled out does it say anything about the documents being current and when I pointed that out, all she could say was, "Yes, I know it isn't very clear." Then she said we were done and until I had the proper paperwork she could not help me! Well, I'm sorry to say that I had the proper paperwork according to their paper and I got a little mad and yes, I did yell, so I was told to leave.

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    Reviewed March 9, 2010

    I have been trying to call for hours on two different phone numbers, 765- and 765-7 and on one or nothing will answer the phone on either number. I called one number. If I get a busy signal, I hang up immediately and call the next number. If I get a dial tone, I let it ring until it stops. There's no answering machine, no forwarding, it will just stop ringing. I have been alternating phone numbers since 8:00 am on Tuesday, 3/9/2010.

    The number 765- is always a busy signal. 765-7 started out being a busy signal, but now always rings but never gets answered. I have put two appeals in for a friend, with my number as a contact number. They called me when I was with a client at work. I have spent all day calling back. I do not know if they want to tell me they have the appeal, do not accept the appeal. I do not know what is going on.

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    Reviewed March 5, 2010

    My Brother In law is disabled due to an accident. We have supported him throughout his ridiculous 4 year battle with SSI for benefits.Yesterday, we called SSI on speaker phone in attempt to get information about a program that would help him with the expense of his medications until Medicare kicks in 3 months from now.

    The woman on the phone talked so fast none of us could understand her. When asked to repeat, she hung up on us twice! Don't contact me, I just want this added to the list of complaints, in the hope that some of these government workers, though not all are bad, will gain a little humility. They have to step out from behind the bullet proof glass sometime, and we shouldn't have to clean up the mess!

    The damage that results from this is the fact that these agents are dealing with people who already have a plate full of problems, cannot work, in the process of being starved out from labor and industries, SSI, and unable to afford medicines prescribed for problems mostly caused by this type of abuse! Just keep poking these folks with sticks and see what happens!

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    Reviewed Feb. 24, 2010

    My son has been receiving SSI since about 2001. This February 2010, his SSI was stopped because SSA says he is not eligible because we own land. We are in a rental contract to buy land, but have no rights of ownership or equity, only a simple land contract. If we stopped making our payment we would lose it. The land is in the owner's name which is easily discovered if you call the courthouse municipality in which the land lies. We have no ownership rights but my son's SSI benefits are penalized despite this.

    I requested a case review at the end of January 2010 because we have tried to explain this fact several times to SSA and the issue keeps coming up and now has gone to the extent of our son's benefits being cut off. We believe this is not right. I actually asked to come in with a lawyer and was put off, being told this was not necessary. I explained that my son's living situation is being compromised by the cut off and that I think he has the right to a case review with an attorney present. I did get an appointment, but I am only scheduled to speak with a claims representative on Thursday March 18, 2010 and I do not know if there will be any effective action taken for my son's benefits. We are $1700 behind (two months on our rent) and Isaac has lost his health insurance benefits.

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    Reviewed Feb. 24, 2010

    On January 13th, my disability check of 660.00 went into the wrong account. I contacted SS on the 14th and discovered this. I notified Commerce bank of the error and asked that they return the check to the treasury dept. I gave them the acct. #'s. That's when the nightmare began. I've contacted SS and Commerce bank at least once a week. I get a different story every time I call. I called the treasury department, the white house and my congressman's office. No one is interested in helping me. I spoke with a supervisor at SS and he assured me he would contact my local office and call me right back. I still haven't heard anything. This was 1/20/10.

    Everyone is sorry for me and gives me their sympathy but that doesn't feed me or pay my bills. I also lost my widows disability check of 350.00. Leaha told me on 1/20 that it had been cashed and I needed to order a fraud packet. I've ordered the fraud packet numerous times. I contacted the treasury department to request a copy of the check today 2/23 and was informed the check hadn't been cashed and the treasury department stopped payment on the check on the 17th! They also stated, no one requested reissue of either check! I feel like I'm dealing with children who are lying to protect themselves. It's been 7 weeks! I've done all the work because they won't.

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    Reviewed Feb. 22, 2010

    In Oct 2005, my VA $ increased. I received a Nov 2, 2005 dated letter from SSA stating WA state will no longer pay Medicare premiums and Soc Sec will charge me including back to Oct. The letter states: "if you cancel with 30 days of notice, your coverage ends when state stopped paying". It said to respond to the local SSA office. On Nov 9, 2005, I sent certified letter to local office requesting to cancel it (I have records). On Nov 10, 2005, they received it. I never received a response. In July 2007, they were still deducting these premiums from my benefits. I never once used the Medicaid. In July 2007, I visited the local Soc Sec office asking for these premiums to be stopped and to receive back pay for what was already taken. The premiums did in fact stop at this point but the promised request for back pay had no effect as I received nothing; not even a letter.

    In Nov 2009, I mailed a new letter again to the local Soc Sec office with delivery confirmation. I explained the same as I am now, along with including copies of everything I mention above and mailing receipts. Again, I have received no response whatsoever. Please make the Soc Sec Admin do right and pay back the premiums they took from my benefits unlawfully. Thank you. These are 21 months of Medicaid premiums unlawfully taken from my Soc Sec benefits creating unnecessary financial hardship for my family and numerous hours of my family's time taken to write letters, make copies, keep records, and visit local SSA office, and the cost of mailing with delivery confirmation (having learned the hard way historically that SSA "habitually" loses much of what is sent to them, especially if it involves benefits being paid out).

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    Reviewed Oct. 26, 2009

    I receive disability and was not made aware for 4 or 5 years that I was going over the monthly amount. However, I was not going over the annual amount as I understood to be the rule. SSD should have an orientation in place for all new recipients of benefits to ensure benefits are explained and acknowledged.

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    Reviewed Oct. 9, 2009

    My check for the month of September was not deposited in my account as it has been for the past few years. I called Social Security and the woman I spoke with was very abrupt and did not answer my concerns about why my check was sent to a bank in Florida. I have never requested, sign or have an account in the state of Florida. She instead hung up the phone. I had to do my own research to locate my check. My check was to be deposited on September 23. It is now October 9 and I still have not received my check. I depend on this money to pay my bills, to eat, and to travel. I have not even received an apology from SS. This is truly an injustice to Seniors who have worked so hard to earn this money. I had to borrow from friends to pay my bills. I hope you can rectify this situation, so that this does not happen again to me and to others who rely on this check.

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    Reviewed Oct. 5, 2009

    Why hasn't there been any outcry about Social Security recipients not getting a COLA this year? For years, the COLA has risen in double digits and senior citizens got only a 2.4% raise. Now, the government is saying we won't get any. The cost of living will continue to rise, my rent will go up, utilities will go up, and medicines will go up, but my income won't. I just barely make ends meet today, and I don't know how I will next year at all. Why are they taking it out on the poorest segment of society? For 50+ years, I was forced to pay out 1/3 of every paycheck which was supposed to take care of me after retirement. It doesn't come close. I'm going to starve to death, die from heat stroke because I won't be able to afford A/C, or die from lack of money to pay medical "co-pays".

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    Reviewed Sept. 24, 2009

    My father passed away on June 13, 2009. My mother (aged 89) is unable to appear on her own behalf so I did this for her at the Social Security Administration office in Norfolk on July 23, 2009. I applied and was approved as a Payor so I could act on mother's behalf. I applied for her lump sum widow's benefit of $255, and for her share of Dad's Social Security under widow's benefits. Thus far, I have gotten absolutely no status reports as to the progress. Mom is only receiving her own social security which is extremely nominal so I am having to use her reserves to pay her caretakers, nurses, utilities, etc.

    When I call the office, I am told I have to talk to Ms. **, the person who is handling the claim. I leave messages but she never returns the calls. When I phoned the main Social Security number (800 toll #) I get this sad but true story about how everyone is so overwhelmed, yada, yada! This is no excuse for not having claims timely handled. The agent also told me some people's claims are so old and not yet handled that they are having to deal with having their utilities cutoff, and all sorts of difficulties because of this inefficiency.

    I am a hardworking taxpayer, like both my parents. I am very discouraged and disappointed in the manner in which Social Security is treating my mother. My father was a WWII veteran, 100% disabled who plucked his comrades from the ocean when their carrier was attacked by the Japanese and he definitely paid his dues. Why is my mother being treated so wrongly by our government? If I am not doing my job where I work and didn't return calls or handle my business, I'd be immediately dismissed. Why is this happening at the Social Security Administration? Where are our tax dollars going if not helping our own people? If they are short handed, then hire people for Pete's sakes?!

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    Reviewed Sept. 20, 2009

    I have been waiting almost six months now for back payment and every time I call, I never get any return phone calls back. Finally, when I did talk to him, he said he was sorry it's taking so long but he had three people ahead of me and it should be within the week. Well, it's been almost three more weeks and nothing! I started receiving my monthly benefits in June of this year but none of my back pay and it was approved in April. I also called the main 1-800 number and they said they show nothing as being filed and don't understand themselves why it's taken so long. They have emailed Mr. ** twice to call me in regards to this and I never got any calls from him nor anyone else at this office, until I called and finally as I said got to talk to him and said what he said as I mentioned. Thank you for your time.

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    Reviewed Sept. 16, 2009

    I received a phone call from the Social Security office almost 5 months ago. They told me they had just come across my file and I should have received payment 12 years ago from my father's retirement benefits. I am glad they found it because I had no clue, but 12 years. I have an account with the Department of Revenue. I can't get paid off and the interest is outrageous. So a government worker made a mistake and we're not supposed to get interest? Anyway, 5 months and I still have not received my check. I can't get a call back now and every time I call the main line, I get a different story or answer. I have even been told twice that they couldn't find me in the computer and eventually did. I have just become so frustrated and don't know what I can do to resolve this.

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    Reviewed Sept. 6, 2009

    Most of the time that I contact the SSA to try to find out what is going on with my disability payback, I got treated terribly. I was even hung up on the last time I tried to get information. They should not treat people like they do. We are entitled to call and ask questions concerning our Social Security, and if we do not understand what they are saying, then they should explain it in a friendly and cordial manner. Something needs to be done about this issue. The last time I called, I placed the phone on speaker, so that my aunt could hear. She was appalled at the way I was treated and talked to. Then I was hung up on.

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    Reviewed Aug. 17, 2009

    I am writing this complaint, because I'm completely fed up with the Social Security system and the inability of any of your employees, whom either I or my attorney have contacted with my case to get this matter resolved. To make a long story short, after being disabled for 3 years, your judge awarded me my disability, retro-active to October 1 2005. I received my Medicare shortly thereafter. In November 2008, I received my first disability check. Also, as of January 1, 2009, both my food stamps and my Medicaid ended. This was where it turned sour.

    In March of this year, I didn't receive my monthly check. After making several unsuccessful attempts to reach my local SSA office by phone, I asked my attorney to see if they could find out what was going on. My disability was ended, because, unknown to me, there was a warrant out for my arrest. I then received a letter from SSA stating that "benefits may be terminated if a warrant is issued for either a violent or drug-related offense." I then contacted the court, which issued the warrant; and they stated that there was no warrant. I contacted my attorney with this information, and they passed it on to the SSA employee handling this matter and were informed that I would have to provide proof in writing and mail it to them. I did, after not hearing anything for a week.

    My attorney contacted the said employee to see if we were good to go. She replied that she couldn't accept the proof, because it wasn't on the county's letterhead. I had the clerk of court not only re-write the letter on county letterhead, but she also personally contacted the said agent to make sure the letter would contain all the necessary information. Again, after not hearing anything for a week, my attorney re-contacted the said agent; and they were then told that the only way for me to resolve this matter was to petition the court to strike the order for arrest. This is when I discovered that this warrant was issued for a failure to appear in Child Support Court, not a violent or drug-related matter.

    When my attorney re-contacted the said agent with this fact, the agent replied that it didn't matter and that I would still need the order stricken. On May 18, the order was stricken. After I didn't receive my June or July checks, my attorney contacted the SSA office, and they were told that the matter was in the process. Now, August is here, and still, there's no check. We again contacted our local office, and they said that they would call the payment center to see what the delay was. As of last week, still, nobody knows what was going on. Yesterday, in the mail, I received a letter from the SSA; and I foolishly thought it might be the letter explaining what is happening. I couldn't have been wrong. The letter stated that since my Medicare premium of $96.40 was not paid within the time limit, my medical benefits have ended.

    So now, I'm "a medically disabled American" coming up on 4 years now. I not only have lost my food stamps and Medicaid, because I was awarded Disability (which isn't coming in), but I've had to live for 4 years on only 4 disability checks. And now, I have no medical insurance whatsoever, because the SSA has been dragging their tails for 3 months.

    They need to fix this. Their agency caused this mess, and now, I have to continue to suffer. I need my monies, and I need my medical insurance. I have ongoing medical problems that I cannot address without them. I have an office visit with 1 of my many doctors this Friday, 8-21, for an upcoming procedure. I need to have resolution by the end of the business day on Thursday, 8-20-2009, or I will have to postpone this important procedure.

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    Reviewed Aug. 5, 2009

    I called the 1-800 call center for social security regarding my commencement of Social Security Benefits on August 5, 2009 and talked to a lady named Lisa regarding the time frame on my benefits. I had applied for benefits on June 21, 2009. She could find no reason that I should not have been processed and asked me to call my local office to find out why they had not forwarded the paperwork for processing. I first called and reached a voice mail in Albany, New York and left a name and message, but did not feel comfortable about reaching another state so I called back. On the second call, Ms. ** answered the phone and told me that there was a customer ahead of me and to hold.

    I did. It seemed like forever. There was no way that I could tell whether the line had gone dead or not, so I finally hung up. The call was around noon. I called back three more times and just got a busy signal. Finally, my calls just rang continuously for the next 45 minutes. Finally, Ms. ** answered again and attempted to assist me but told me that a claims representative would have to call me back. She agreed that she saw no reason for me not to be processed. I questioned her as to whether the social security office was closed during lunch and she told me that someone was supposed to answer the phones. Near the end of the day, I called back, and got a message to leave another message and someone would return my call within three days.

    My question is, what kind of service is this from our local office in St. Augustine? Is this protocol? This may be an example of the worst customer service in history. This is a federal office, not a private business. Phones should be answered during Federal Business hours. This is too much stress for the average senior.

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    Reviewed July 23, 2009

    Bob **, an employee of SSA was rude, belligerent, would not allow me to speak with a supervisor and told me if I wanted help, I'd have to deal with him. It was the most unbelievable experience I've ever had. Hopefully, it was recorded. Also, when I went into the Social Security office in San Bernardino, CA after lunch, one of the ladies who sits behind the counter that was helping me had alcohol on her breath and was having a difficult time understanding what I want. In March, they cut off the SSDI of the man I take care of leaving me to foot the bill for the next 7 months. I had to go down to their office 4-5 times, a 1 1/2 hour drive, one-way. I had to take him to a doctor's appointment, again, a 3-hour drive was involved.

    The worst of all? They sent me a bill for $2,790.00 saying they overpaid him when they haven't been paying him. This was when I contacted the Richmond office and had the horrible experience with Bob **. Without exception, most of these employees are rude, unpleasant, unhelpful and they just don't care. Apparently, they can't be fired and have no accountability. These are our tax dollars at work! I had to borrow money to pay for his part of our living expenses and they owe him about $6,000.00. I've had several panic attacks and the stress has been tremendous. Every time you have to deal with these people, you can bet it will be an all day, extremely unpleasant experience.

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    Reviewed July 2, 2009

    My child's father was approved for total disability. He has a representative payee. I called in May when I found out that he was approved and made an appointment to take my daughter to our local office to file a claim on her behalf being that she was still in high school. While making the appointment via phone, the SSA rep noticed that the rep payee who lives in NC along with my child's father had started a claim on my child's behalf but it was not processed yet because she had to prove that she had custody of my daughter. I told them that I have always had custody of my daughter and that we lived three hours away.

    They made an appointment for June 10th, 2009 for me to go to the Norfolk, VA office and file a claim. They asked me to take all my proof and I did including my daughter herself. After filling out all the paperwork, almost at the end of the session, the SSA rep that we saw in the Norfolk office told me that a check went out on May 26th to the rep payee in NC. I asked the question how when she had to prove that she had custody. How when she is paying child support to me for my daughter on behalf of her brother? I filed a fraud claim on the 11th of June; however, I have not heard anything as of yet. I wonder I have a case against SSA for sending the check out to the wrong payee and not verifying custodial information which includes school records and everything. My child has been attending high school the last four years in Chesapeake, VA not NC. Do I have a case? Please advise.

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    Reviewed June 26, 2009

    I called to speak with someone about having my daughter's Social Security Benefit deposited into my new bank account from the "joint" account I and my husband have that I closed. The guy I spoke with proceeded to tell me how he couldn't move money from that account since my husband was on it. He could move it, but not deposit it into an account that had both of our names on it. So he could do both (in other words, he was wrong).

    After going through all the required information I needed to provide, I had a question. I asked the man if my next check would be mailed or deposited into my new account and he began chastising me about closing my other account first. First, that was not my question, and second, I was well aware that there was a possibility of the check returning to them and then being mailed to me. I had no problems with this. I proceeded to try and ask my question again politely and before I could get a few words out, he cut me off as if he knew what I was asking about and started answering a question I was not even asking. After he finished, I proceeded to try and ask my question again, and was rudely cut off again.

    This man spoke in a very condescending voice and he didn't even know what I was asking. This time, I cut him off and said, "Excuse me sir. Please let me finish the question." Before I had time to finish that statement, he was yelling at me and cursing at me saying, "Are you ** through yet? Are you?!" I never got an opportunity to ask my question. I can also tell you that I went through about 20 minutes of automated stuff holding for this person and I got hung up on.

    I never got my question answered and I am very concerned that he may mess with the payment he set up for me and cause me financial hardship. I did yell back at him trying to get his attention, but that didn't work. He just kept repeating the above and hung up on me. I can't find anything on the internet or anyone I can contact in regards to this. All I wanted to do was ask a very brief question and I am not at all long winded. This is by far the worst customer service I have ever experienced! It is very hard to reach someone. After you go through approx. 20 minutes of automated services, they will send you to a busy signal usually.

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    Reviewed June 16, 2009

    I've recently learned that I'm not eligible to receive "one time additional Stimulus check payment of $250.00" due to my temporary address in the Republic of Korea. This is quite contrary to last year's Economic Stimulus whereby I received $600.00. Mary and I are currently living only on our monthly Social Security payments. My wife Mary and I have resided here in the Republic of Korea since my retirement to avail ourselves of special medical treatments. My permanent residency is the State of Hawaii, permitting to vote for President Obama last November. President Obama then signed the American Recovery and Reinvestment Act of 2009. I'm one of 55 million Social Security recipients in the United States. Apparently, the Social Security recipients, currently living in foreign countries, have been excluded from the receipt of "one-time" additional Stimulus check payment of $250.00 as of November 2008.

    In my personal opinion, I feel it's just not justified for President Obama to have signed this bill without "deep" thinking. Under the current global economic surroundings, discriminating among Social Security recipients based on the location of each resident I consider unfair and a big mistake! This appears to equate with the renewal of the old Jim Crow Law practiced in the southern states many decades ago. It is immoral. We simply cannot and will not go back to exercising the principles of isolationism during our jet age! I've read President's auto biographic books and noted that his mother survived on "food stamps" in Hawaii for a while. How would President Obama have felt if the State of Hawaii had not granted benefits to her because of his divorced Kenyan father, who was a foreign student attending Harvard in Boston? The situation appears similar to these Social Security cases.

    Obviously, I'm incensed at what has been done to us as I'm sure all of those receiving such "second hand" citizen treatment are as well. The issue is a matter of principle and not $250.00 per se. It's hard to rationalize the reasons that could have caused this slap in the face from our government. I highly recommend that our President Obama immediately initiate action with congress to correct this injustice! From a political standpoint, those who voted to exclude selected citizens from the Stimulus provided to other citizens, have "shot themselves in the foot". I for one will not support them in future elections and encourage many others to do the same unless they apologize, reverse this asinine policy and correct this discrimination.

    Lastly, I'd like to share a couple of "sentences" in response to my recent inquiry on the subject of "Stimulus Check $250.00 Exclusion" I've received from SS Admin which I vehemently don't agree: I understand where you are coming from. The main reason why the Economic Stimulus was approved was to stimulate the the economy of the USA. If Social Security Beneficiaries who are outside the US would also be eligible, the money paid to them will not be sued within the US, thus defeating the purpose of the Stimulus Package.

    It doesn't make any sense at all. It's all conceptual, but impractical. How does this person know for sure that I'm going to donate the entire $250.00 to my old school, New Hampton Prep School (Class of 1956) at New Hampton, New Hampshire in the USA, which I had planned to contribute under the campaign of giving program? Frankly, our government should not dictate or legislate the law of individual spending plan. Why then, President Obama is so apprehensively concerned about the money paid to Social Security recipients in foreign countries "will not be used within the US"? After all, President Obama appears to be soon forgotten that this country is a nation of all immigrants, therefore, we're all deeply rooted in the US with the rest of the world economically and socially.

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    Reviewed June 11, 2009

    I have been on disability since about 1998 after a two-year fight to obtain what I clearly qualified for, which was a total waste of time and money. In 2004, my husband filed for divorce, leaving me with a huge mortgage note, all our bills, my live-in ailing mother, and my daughter. Because I have always suffered from the disability, I have bipolar disorder and I have never been able to hold a job for very long. I have therefore never earned enough money to have made my disability income very substantial. Because it was so low, approx. $540.00 a month, I was in big trouble when my husband left. I was faced with having to get a job, even if I would lose it as soon as I fell into a depression. Since I had not worked while on disability, I did not know the rules for working. So I wrote to let them know as soon as I got my job. I had been told something about a 9-month trial work period and had also been told there was an income limit, but I had no idea the details of either. I wrote to my local office asking for details so that I could avoid doing anything that would jeopardize my disability. I did not receive a response.

    Eventually, I called and was told that all I needed to do was make sure I completed and turned in the annual income form that they would send to me. I made sure to do that every year immediately upon receiving it. Since I still was unsure about this "income limit", I wrote again and again for over two years. I never once got a response. Because I was going through the divorce, struggling with keeping myself alive through my depressions, trying to keep my daughter in school, trying to take care of my mother, and trying to keep myself employed, months would go by before I thought to write them again. I finally gave up and decided since I hadn't heard from them, I must be doing what I was supposed to be doing. I had been able to find their website which had an "annual exempt earnings" page, which I was well under so I felt confident all was right.

    On the third year, I received a letter from them saying I owed them $6,000. I had since lost my job, was remarried, but we were still barely making it. We were able to pay our mortgage payments and necessary expenses, but nothing else, including food. We didn't qualify for food stamps because he earned $10 over their limit–$1900 a month for a family of three! Our mortgage alone was $1200 so we did not have money left over to even eat. Both my husband and I had also gone back to school in an effort to get out from under government assistance, which we were able to pay for through grants.

    When I got that letter, I became hysterical because I had tried so hard for three years to make certain I did all I was supposed to do and they never once even acknowledged my letters let alone explained the rules. I did find that there is something called "not at fault" which you can claim; and if you meet their criteria for that and paying them back would basically ruin you, then you do not have to pay back the money. There are four criteria and I met every one clearly. It was also abundantly clear that paying them back would cause us to be homeless. So I filed my waiver request. They denied me stating that on the last criterion in the last half of the sentence it says if you could have been expected to know you owed them, you are responsible. But how could I have known unless they told me, which they refused to do for over three years? They did say I could appeal. I did. I met with an employee at the Norcross office. A woman named Mrs. ** and explained again why I was not at fault. I had never withheld information. I turned in timely annual reports, etc.

    When I looked through my file at that meeting, however, I did not see any of my letters for the two years I wrote to them and I asked her why they were not there. She acted like she didn't know where they could have gone and tried to suggest that I sent them to a different office or that they might have been in a different file in storage. She assured me she would track them down. She never did. She didn't even have my most recent request for the waiver in the file! I wound up having to go home to pull that letter off my computer and fax it to her. All other correspondence to them would have been in old computers that I no longer have. I do have two hard drives, but as was pointed out to me by a friend, even if I paid money I don't have to have the letters pulled off the hard drives, they could still simply say they never received them.

    After that meeting, in spite of the fact that I clearly met the criteria and proved that I would be beyond destitute if they took that money, they denied me anyway. They completely ignored their own rules. In the letter they sent me telling me of my denial, they told me I had the right to a second appeal before an administrative law judge. They didn't even provide the form, which they said was enclosed in the envelope. After tracking it down on the website, I printed it, filled it out, and sent it in that same day.

    Two months later, while I am awaiting my appeals court date, I get a letter in the mail telling me they are beginning the withholding of my disability check starting the following month and I will not receive it again until March 2010! I couldn't believe it. There was no mention of my second appeal at all. Not a word. What's worse is that even though they have the authority to only take a portion of that money each month, they chose to take every dime – including my Medicare payments! When I called to find out what happened to my appeal, they said they had no record of my appeal request. What a shock. She informed me that Medicare would bill me directly, but they only allow you to pay in three month installments that would total over $400.00.

    I just do not understand how they can get away with this or why on earth they would choose to take every dime when they were fully aware I would already face losing my home without the check every month, so I certainly couldn't afford to lose the check and come up with the money for my health care. How can they get away with "losing" all the documentation that supports my position while still conveniently having any correspondence they sent me? Why would they ignore my legal rights to my appeal and be so careless with these documents that people's lives are dependent on? Why would they take every dime from me, including the Medicare payment, knowing my life literally depends on that medical care, especially when they had the option not to do so? What does that say about these people?

    I repeatedly asked them for help understanding the process and my responsibilities and they just "lose" my paperwork? I was completely honest and ethical, reported every dime I earned every year, I met every one of their criteria for "not at fault," and none of that matters to them. It is my accusation that they didn't bother to do their jobs by not fully explaining my responsibilities and carelessly misplaced my correspondence. When they learned I was going to hold them accountable, they simply denied my claim. I think they were angered that I dragged my commissioner into it, and so they tossed my application for my appeal in the trash and just said they never got it. Then they maliciously withheld every single dime of my disability check to include the only means of medical care I have to keep me alive.

    The whole purpose of this administration is to help people who need help. I proved positively that I did all I was supposed to do and they just cannot admit they made the errors, even if it costs someone their life. These people are lazy and do not do their jobs and then make you pay for it with your life. I can't even find an attorney willing to sue them. The only attorneys are the ones who want to take the easy win, get you on disability, but no one is willing to make these scoundrels accountable for their careless and malicious behavior.

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    Reviewed May 26, 2009

    I am emailing on behalf of my 93-year-old father, Nathan **. My father moved from Northern California to Southern California and I sent (or called) in a change of address form for him. When he did not receive his check for April, I assumed it went to his old address and that it would be forwarded to him. When the April check and then the May check did not arrive, I started to make calls to Social Security to find out what happened. After many phone calls, this is what I was told - my father’s checks were being sent to Comerica Bank and that the April and May check plus the stimulus check were all in his debit account.

    My complaint is that neither my father nor I ever made this arrangement or were ever told about this arrangement. Now, I am having a very hard time withdrawing the money from this debit card to put the money, where it belongs, into his checking account. I want to know who set this account up and under whose authority. I want to see any document that has my father's signature on it agreeing to this arrangement. It is causing so many problems and I want to know how it happened. I truly believe that this could be construed as elder abuse or theft of his money. Whoever set this up and did not inform my father of this is basically cheating my father.

    How many other elderly people who may be confused or do not have somebody to help them are wondering what happened to their money? Again, to me this seems like theft of Social Security money or at the very least taking advantage of the elderly. Somebody took it upon themselves to do this, and I want to know who did it and at the very least what you are going to do about it so that it does not happen to others. I want to see paperwork with my father's signature on it allowing this to be put into motion. I would think any kind of bank debit card involving Social Security money would need to be signed off by somebody, specifically the person who is being affected. I would really prefer to use the phrase "being scammed", but I will wait until this is resolved.

    I was also told by somebody in Social Security that all I need to do is call the bank, Comerica Bank, and they would cancel the debit card and send my father a check for the money. The bank said there is no way this could be done since they are a paperless bank. I am very glad for the ecology system, but again it is creating a mess for my father. The assisted living place that my father lives in does not take debit cards, cash or checks only, and my father’s expenses are minimal so that he has nowhere to use a debit card that now has $2,670.00 on it.

    You must get to the bottom of this and help me correct this mess. To withdraw the money from the debit card will cost him about $35.00 (for cash withdrawals), and why should he use his money for something that was done without his permission? I hope to hear from you soon, to see what information you have and to see how this can be prevented from happening to others in the future.

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    Reviewed May 11, 2009

    I have a repayment that needs to be paid back. I did not receive any notices that my check would be garnished until garnishment began. This was also put on my credit and I wasn't notified of any of this; otherwise, I would have made arrangements. Social Security claims they sent the letters to me, but the only one I received was the one about the garnishment. Please help in any way possible.

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    Reviewed May 7, 2009

    On 12/29/06, I applied for my social security card at 26 Federal Plaza. However, to date, I have not received it. After this on 2/9, 7/24, 11/5 of 2007 respectively, I applied at the social security office at 650 E. 12th Street but still without success and because of this, I am unable to receive a driver's license or NY state ID as I was refused on this basis. And I am also unable to get employment for lack of a social security card. I do have a social security number verification form verifying my number, but I am being told by employers this is not a legal instrument. And it has been more than 2 1/2 years and still I do not have a social security card.

    I was born and raised in NYC and my card was lost. As a result, I have been homeless, living on the street, and have no resources with which to support myself. I am presently living with a friend but face the danger of being on the street again. My pa, Medicaid and food stamp benefits have been terminated in the end of 2007 and I have no medical or financial benefits or income. I did call the Social Security administration numbers in November 2008 and April 2009, but was informed that I could not be helped. At present, I don't know what to do other than seek judicial relief, but I am trying to patiently resolve the matter.

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    Reviewed May 6, 2009

    I just spoke to Lynn at the Social Security 800 number, 800-772-1213. I called around 8:00 am, May 6th. She was extremely unpleasant, unhelpful, rude, blunt, irritable and impatient. Please speak to her about her customer service skills. Thank you.

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    Reviewed April 23, 2009

    I went to the SSA to obtain a copy of my son's Social Security card. I drove 45 miles with my infant son just to obtain this information. I went in with my son, took a ticket (#27), and was called immediately. I went to the teller on the left side of the office and tried to explain that although my son was issued a number, I never physically received a card. She then stated I was wrong and they did send one. I then tried explaining that I still don't have one and that's why I was there that day. We went back and forth with her saying they sent one, me stating I didn't receive it. All I was trying to get her to understand was that I didn't have it and would like a new one.

    She then whispered something to herself and I asked "What?" and she then stated that I was very rude. I said that was not good customer service and at this point, she hastily handed my paperwork to her co-worker to take over. I stepped over to the other teller and apologized sincerely and she also stated that I was very rude and had come at her co-worker swinging. At this point, she called 3 security guards to come in. She then finished my paperwork and handed it to me. I had asked if I could receive the actual number (which I stated to the first teller) and she then asked what I needed it for. She also very rudely asked me if I needed it to file my taxes. I feel that it is none of her business why I needed the number. I actually just wanted it for my records.

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    Reviewed April 4, 2009

    A while ago, Social Security Administration advised me that I had been overpaid while I was collecting Widow's Survivor benefits, after my husband's death while raising my two daughters. A schedule of repayments was worked out with them. As agreed, I was repaying them $25 per month. Last week, I received my Federal Income tax return, with a notice attached that Social Security had petitioned IRS to take out the total balance of the overpayment, which they did. They did not pre-advise me of this. I did not receive any notification of intent. This is against their contract with me. We had made an agreement, and I was keeping my part of it. This is causing an extreme financial hardship for me.

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    Reviewed March 23, 2009

    I tried several times to take care of my benefits with social security and to no avail I was ignored and hung up on twice.I only get half of my SSI check. I'm separated legally and SSI won't give me my other portion despite the fact I brought in the necessary documents. I was given a letter saying I'm getting my benefits but then they are taking out 67 dollars b/c of my husband's overpayment of work despite the fact we were not living together. Social security takes out 70 dollars because I'm married plus 23 dollars for the state.I should be getting close or near 800 a month. I'm not getting near that amount. I went to the office to get my benefit amount changed and they sent me a letter for what I owe them but won't give me what I'm owed.When I asked Social Security representative for their Identification number she hung up on me. I was actually hung up on three times today. I'm sick of this; if they act this way now imagine what it will be like when I'm elderly?
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    Reviewed March 17, 2009

    SSS allows garnishing of SSS benefit 15%. Disregard threshold of $750.00.
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    Reviewed March 4, 2009

    employee was rude, spoke in a patronizing, inconsiderate way. wouldn't answer a question directly without giving a long speech first, after I politely explained I needed the information as quickly as possible. When i asked for person's name, they said it quickly and kept talking. i asked person to repeat their name to make sure I had it correctly & then proceeded to hang up after an impolite Goodbye.
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    Reviewed March 3, 2009

    U S Atty is going to take fifteen percent of my social security payments, even though my entire private pension has been taken from me and restitution for embezellment had been paid to the victim. The u s atty also wants to be paid the entire amount. I am a 76 year old disabled man with no other income other then social security. I need help.
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    Reviewed Feb. 27, 2009

    On July 18, 2008, I accompanied my parents to the Social Security Office for them to apply for an SS# for them to legally apply for a job. At the same time, my personal agenda was to amend the name I had in their system. Apparently, there were no obvious signs showing cell phones were not allowed to be used. I went in with my parents and I used my phone and still, we did not see any obvious signs prohibitng usage of cell phones. I was approached by the guard and though I apologized, I was forced to go out. At the lobby, I requested to talk to my father to give my parents a few instructions and to tell them I will be ok outside. Guard said I can't. So I said it's a matter of emergency because my father is suffering from heart problems and a little consolation might help. He pushed me out and handcuffed me and I was humiliated in front of the public.
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    Reviewed Feb. 10, 2009

    I have Pulmonary Fibrosis diagnosed 12/07.I applied for SSDI at the same time I applied for SDI as there is no cure for my disease,it started on the lower lob of my lung,now it has progressed to the upper area of my right lung.I have exhausted my SDI, I FINALLY am at the court hearing state of my SSDI application it is to be on March 24th 2009.Binder & Binder is handling that part.
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    Reviewed Feb. 5, 2009

    My husband died in 2001. Social Security did not pay survivors benefits until 2008 for me or our son.
    Legal Services of Northern VA assisted with the never ending appeals. Mystery check appeard in 2008. No explanation given. I feel as though they stole our lives away. long story...
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    Reviewed Feb. 5, 2009

    I have a child that has a disease called Sickle Cell Anemia. Last May 2008 she was granted her disability, after being denied for years. Well they granted her a settlement amount of 6,637. (rough estimate) Anyway I was humiliated by her case worker at the SSI administration. She made it look as if i am using my daughters check as some sot of welfare check when I work at a hospital and i am going to school to study nursing so that i can be able to help and provide for my child.
    Mrs. Croslin made it seem like I couldn't use her money from her dedicated account to make sure we have transportation, educational work for when she is not able to go to school. Anyway she cuts my daughters check off every month due to some ridiculous reason. There is a little more to it than this, and you have my phone number if you are interested in hearing anymore about my complaint please call. Thank You
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    Reviewed Jan. 30, 2009

    I was completly shocked and disgusted by the treatment I recieved from the Social Security Administration Office at 26 Federal Plaza in New York, NY
    I have lost my wallet. I need a new lisense and SS card. I found out i cannot get a new lisense with a SS card. I do not have any other form of i.d.'s so I called the 1800 number, and asked what I needed. They said an Employee Ideneity Card would be fine. It says that on the website as well. I printed out the info from the website and took it with me. I went to 26 Federal Plaza and spoke to a woman who said "theres no way I can help you without proof of date of birth" I showed her the papers printed from the goverment website. She was extremlyyyy rude and continued to deny me, knowing I have nothing else to show her. I left. I called abck the 1800 nuber this morning where the man who answered said they were wrong for not accepting it (my employee id card) and gave me a number to reach that perticular office. I called that number. When I called I asked to speak to a manager to which the male receptionist asked "Who is calling?" I said my name and that I was in that office yesterday to which he said "YOU SHOULD NOT BE CALLING THIS NUMBER. THIS IS AN EMPLOYEE ONLY LINE!" I explained to him that I had no idea and that the toll free number GAVE me this number. HE continued saying I shouldnt be calling this number and finally transered me to a manager. She did not answer. It went to voicemail. I left a messgae asking her to call me back.
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    Reviewed Jan. 14, 2009

    After several attempts via phone & visits to social security office, still cannot resolve issues with receiving overpayments and prior alerts to inform them to stop payments until they are paid. Also, they had incorrectly entered my birth date and no resolve to my visits for them to stop benefits upon benefits based on my income.
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    Reviewed Jan. 7, 2009

    A person calling the Soc. Sec. Offices cannot get through on the phone. I wanted to find out how I can be placed on a payee status without any empirical knowledge indicating I even require payee status. Then they pay someone to manage my money from disability when it is not needed or requested by me. I worked 42 years in this Country, didn't need a nurse maid then don’t need one now. This is nothing but B.S.!!! I can’t control my own money. I have to wait 30 days before I see a penny. Lucky it isn't an emergency or I would be dead, or is that Soc. Sec.’s objective to off people on disability?

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    Reviewed Jan. 3, 2009

    On Friday, January 2, at approximately 2:00 pm, my wife and I arrived at the Social Security building located at 6344 Austin Street, Rego Park, NY. Upon arrival, we approached the security agent (African American female) who was on the telephone, to ask how I should change my name on my SS card. Before I could ask the question, she stated, "You all need to get away from my desk because I need to take this telephone call." We remained by her desk in disbelief of her attitude and overheard her speaking to a bank conducting personal business. At that point, we walked around, identified how to get a number, and completed a form that was next to the black box.

    We began to wait since there was only one counter person attending to the many people waiting. Finally, after an hour, our number was called and we were informed that they no longer issue SS Cards and we needed to go to the Jamaica location. We can't believe that we waited there for more than one hour for this answer when the security guard could have informed us as soon as we entered the facility. In addition, for the hour that we were there, there was only one person at the counter at which time we observed at least 12 people walking around doing nothing. Is this where our tax payer money is going? We would like a response as to why people are treated so poorly at a government facility and as to why we wasted an hour of our day and accomplished nothing.

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    Reviewed Dec. 8, 2008

    SSI is saying that i (jose ortiz) owe them a little over 30,000 dollars which over the years they have been taking money from.over these years I have been asking social security to give a letter with dates and payment amount for these dates.social security as of 12/08/2008 has not send me no letter at all.social security is also taking benefits from my social security benefit due to this problem.
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    Reviewed Nov. 11, 2008

    For the last 3 years to date I have been receiving a cosistent amount of monthly money in the amounts of 800.00/850.00 In the month of September I get a letter stating they have made a mistake for the last 3 years and now my new monthly payments are 233.00, that is 600.00 less amonth. This is devastating to my budget and family of 7.Based on their calculations I purchased a used vehicle and signed a 5 year contract that I am now struggling to pay. On top of all this they want me to pay for their mistake in the sum of 17,000.00.
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    Reviewed Nov. 11, 2008

    I applied for Disability benefits due to severe epilepsy. I have not been able to hold a job due to the fact that once I have a seizure, employers are no longer willing to take the risk of having me there, so let me go.
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    Reviewed July 23, 2008

    its been an awful experience, i've lost my home, my job, my health, my kids, my sanity, all due to a car accident in feb 2007. i have no income and have been fighting disability since feb 2007. my hearing is apparently scheduled for january 2009 at the earliest. by then i'll be living out of a cardboard box somewhere.

    i don't understand what takes so long to schedule a hearing, which i should have never been denied in the first place. i had spinal cord surgery, replaced 6 discs with metal spacers, and fused a metal plate over the 7 vertabrae. my left side is permanantly numb, i cannot sit, stand, or lay for more than 30 mins. i cannot work, i cannot think, i am in constant pain...all because 2 people choose to run red lights.

    i am angry at that even with the congresswoman's help, i was still denied and she cannot even have my hearing moved up. the saga goes on and on but i will spare everyone. i just wanna vent and let anyone who cares know, that if you ever are injured, and need to rely on social security you better start now, so you get benefits by the time your 65!

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    Reviewed July 23, 2008

    I was intsructed by the toll free number you can call to go to my local SSA office and apply to become my father's payee because he is currently hospitilized and his Payee is keeping his SSI benefits. The girl at the office said that they could not do anything because he has to be present but he suffered a stroke and is disabled. I explained this to her and she said that the August 1st SSI benefits would be sent out to the payee but that person will just cash the money and keep the money that could be used for his hospital care and aftercare.

    I explained all of this and she basically just said" well after that he has to report the money as improperly used by the payee but that takes time" My father is in the hospital and needs the money now what can we do? My father will not have the benefits from SSI on August 1 2008 because the payee on file will not surrender his money to him or his family. He has hospital and medicine expenses soon.

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    Reviewed July 22, 2008

    I have be attempting to return a call to the Clearwater SS office since last Friday 7/18/08. I have now been listening to their recording for what has been almost 2 hours. They refuse to answer. In the meantime I called the 800 number on another line for assistance and was met by a lady who felt she has apparently known me long enough to complete my sentences but also to tap into my thoughts not allowing me to complete one sentence and feeling she had the need to interrupt everything I was trying to say. She then stated she was going to place me on hold and disconnected me. I can not believe that this is the type of service offered by the SSA. In order for me to resolve this matter I must travel there and speak to someone since they refuse to answer the phones. I hope someone is working there to help me with the service Ive gotten thus far I highly doubt it.

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    Reviewed July 17, 2008

    My problems with SSA started in November 2007. My son was due his 2nd installment of back pay. He didn't receive it. I then went on a merry-go-round of phone calls from the 1-800 # to my local office. They finally sent me a payee report. I filled it out stating how I used his 1st installment with receipts. (we were struggling financially and could not afford food although my husband was working. We did not qualify for food stamps). I am disabled and cannot work. We have 3 children with 2 being disabled. I was then sent a somewhat threatening letter stating I had to pay back all of his 1st installment in the amount of $1869.00 from my own funds!

    They enclosed copies of pages 1 & 2 which state how the money should be spent (education or medical only). I appealed and explained how dire our financial state was & that I didn't have any funds. I also sent them a copy of Page 3 which states money can be spent on housing and/or food. They conveniently left that page out. One week later I received another overpayment notice for my other son for the amount of $457.00. I just couldn't believe it.

    I contacted Congressman John Peterson and his office was wonderful. They inquired into the situation and straightened it all out (or so I thought). No money was due for either child. Around the same time(1/08-2/08) they sent me 2 identical overpayment letters 2 weeks apart for December 2006. They incorectly had income recorded for me even though I didn't work. I had to go through the whole process of fighting them twice because of this.

    During the next couple of months I received several letters with new amounts of back pay my son was owed. They were all different amounts. I could not understand why they could not figure this out unless this was just a stalling practice which I now believe it was. So far, as of today, July 16, 2008 my son still has not seen a dime of that 2nd installment.

    In June 08 I informed them (the local office) my husband was laid off. Within 1 week I received another overpayment notice for my other son. All that was in the envelope was a letter. Nothing to show me where and how this could have happened when our income level has continued to drop. I contacted Congreessman John Peterson again. His office responded and said they are looking into this. That is where we stand now. I don't know if this local office is extremely incompetent or just seeking retaliation for reporting them to the Congressman. I need to know my rights and options. Please, if anyone can help, I would be so deeply grateful. Thank You.

    I have Lyme Disease with severe complications. I take 11 medications on a daily basis and am currently awaiting for my SSDI hearing date. My health has continued to decline even though I am under the care of 3 doctors. I have already had 2 IV infusions at home since October 2006. My local Social Security Office is fully aware of my medical condition yet they continue to harass me. They are my number 1 cause of the tremendous stress I have been under since getting sick. For this reason, I am not only interested in getting my son's payments back on track but, I would also be seeking compensation for damages they inflicted directly on my health. If anyone can help, especially attorneys familiar with citizens rights. Please do not hesitate to contact me. Thanks so much.

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    Reviewed May 9, 2008


    My parents have recieved very little in Social Security. My father worked until last year as an Electrical Contractor. He is now 80. My Mother was forced to work part time as a SESAP. A government program that pays just above minimum wage. What a joke. Anyway my mother is now 70 and was forced to stop working due to Federal cut backs. Her health is getting bad so she will not be able to go back to work in the private sector. The income they receive pays less then they need for their emediate living expense. The COLA is not fair or accurate. My parents are in debt an will never get out due to less income and more expense then they receive.

    The FEDS should have their own lending Departments instead of selling it to the private banks and lenders. The interest earned would fund additional needed monies and secure our current Social Security, Medicare, Education, and other voter approved programs. I still think that the Social Security Program is a failure under its current income and expense system. The Program must be funded by 5% Employer and Citizen contribution along with assets that increase in value and are backed by the American Home Owners, Business Owners and other Secure Assets. The FEDS should have seen that the Money received from our citizens should be used to fund our citizens needs.

    Step back and think for a minute. You will see that Trillions can be earned from interest by tax paying citizens for Mortgage Loans and other Secured Asset Loans. All Local, State and Federal owned materials that are ready for recycle or disposal should be sent to Federal Recovery Plants. There they may be sold, traded, or used for Non Profit Orginizations. The rest would be recycled instead of tossed of in the ocean or landfills. This would create jobs, protect the earth and bring in additional income. Just a thought.

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    Reviewed April 7, 2008

    Reported my father's death by phone 2/15/08 (date of death was 2/5/08) Recorded incorrectly as 2007 by Social Security March 17 2008 reclamation done in error and $15,000 removed from my checking account with no warning.

    Went to soc. sec. office March 24 to correct their error. Still waiting for money to be put back.

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    Reviewed Feb. 13, 2008


    My name is Leopoldo, 70 years old, I am an undocumented allien.

    I am working in USA for 20 years under my own name and own Social Security Number. I had paid my Social Security taxes, Medicare, Federal and State taxes. I also filled out my taxes every year since the first year to present.

    A month ago I went to the SSA office to claim for my benefits but they refused to pay me my benefits because they said I am an undocumented allien. But 7 years ago my brother who is an american citizen claimed for me and now I am in the waiting list.

    While I was paying my taxes my money was legal but now that I am claiming my benefits my money are illegal.

    I want to know if anybody can help me to claim, to the Social Security Agency, my benefits.

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    Reviewed Dec. 4, 2007


    Re: Medicare Part B

    Last February, my wife lost her part-time job at the Garner, Kohls store. In an effort to keep up with my bills, I called SSA and cancelled the Medicare Plan B account that I had had since April of 2000. I thought that I was still fully insured under the family covered GHI (Group Health Insurance) plan that I had enrolled in with my prior employer, The Brooklyn Union Gas Company in November of 1967. Premiums were still being taken out of my pension check.

    Unfortunately, the GHI plan had been changed from full coverage for me, (but not for my wife) to a supplemental plan when I became sixty-five.

    I should have known this.

    I found out in May when my leg ulcer opened up again after being dormant for over twenty years, and Medicare refused to pay any of the approximately $7,000 in medical bills.

    I contacted the SSA and admitted my egregious stupid mistake and I offered to pay the premiums that I had missed since my foolish Plan B cancellation provided that I could be re-instated in Plan B.

    SSA refused. There was no explanation for the refusal. Mr. Dawkins, the office manager of the Smithfield branch did telephone me to inform me that the SSA has regulations.?

    SSA insists that I can only enroll in Medicare Part B during January through March of 2008. Medicare Part B will not pay any bills until July of 2008.

    My doctor has informed me that unless I have my leg amputated or broken and reset, the ulceration will spread and I run the risk of a fatal blood clot migrating from the wound.

    I made an old mans senseless error. At least, I think that I should be reinstated in Medicare Part B at once so that I can have the potential life saving operation NOW.

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    Reviewed Aug. 20, 2007


    My husband and I opted for a Declaration of Informal Marriage, which, in Texas, is as valid and legal as a Ceremonial Marriage.

    I was able to change my Texas Driver's License, to obtain health insurance through my husband's employer, to file my income tax return, etc. with my new name, no problems.

    HOWEVER - when I went to the SS office to get a new card with my new name on it, I was denied. I was told that despite the Social Security Act stating that the SSA recognizes a marriage as valid whenever the State of the applicant recognizes the same, that provision was only for benefits and that I could not get a card with my new name without a court order.


    My husband and I are trying to adopt 2-3 children via the state foster care system. We have every other requirement met, even having been fingerprinted and checked by the FBI/NCIC. No problems with our marital status at all.

    Now, because the SSA refuses to give me a new SS card, our being certified as a foster/adoptive family is in limbo and we are being forced to get a ceremonial marriage license and start from scratch in the marriage department even though we ARE LEGALLY MARRIED to each other already.

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    Reviewed July 17, 2007

    I had to get my daughter's last name updated on her social security card so I went up to the office and dropped off the paper work that the application asked for. In the application it's self was listed my daughter's social security number as well as my own and my husband's, along with our address and her date of birth. Along with the application I also sent the court order of the name change as well as her updated birth certificate. Apparently I needed to send another document along with this to 'prove my identity' (how you can truly prove your identity through the mail is beyond me, but that is off subject), therefore they sent back the previously listed paperwork in a completely UNSEALED envelope. This envelope clearly stated that is was 'Official Business' from the Social Security Administration. When I tried to call the number provided there was no answer and I tried again four more times with the same result.


    This means the my daughter's identity as well as my own and my husband's could be in anyone's hand and I will never know because I wouldn't know if the envelope was tampered with.

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    Reviewed May 31, 2007


    Some time agoSocial Security sent me forms for part B or D medical insurance for which I declined. I had to return a form, which I do some two months ago. Starting June, 2007, Social Security started taking out the premiums for the Part B or D medical insurance. In May, I called Social Security Administration and told them that I mailed the appropriate form back to them declining the medical insurance. They advised me that they had not received and sent me another form, which I completed again. I called May 31, 2007 and they stated that they still had not received this form. I am at a wits end to get this settled.

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    Reviewed March 7, 2007

    I went down to the SS office to change the name on my social security card. I had my prior license with my old name, my new license with my new name, my passport with my new name and the original marriage license documents. After waiting for two and a half hours, Barbara Duckworth told me that I didn't have enough proof to change my name or get another social security card. There was no reasoning with her. Barbara Duckworth said that my passport wasn't proof of identification and neither were my drivers licenses.


    I am unable to file my taxes this year with the IRS, I missed 2.5 hours of work. Not being able to update my SS number is going to cause me severe stress and injury as I will not be able to file for my taxes, satisfy IRS requests or obtain new employment.

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    Reviewed Jan. 15, 2006

    On 11/14/05 I received a letter stating that I would receive a check for $156.4 , a refund of Medicare payments.
    I did not receive the check, called 11/28, xhwxk not mailed until 11/29.

    Did not receive check, 12/6/05 wrote letter to Social Security Administration on line. No response.

    12/13/called office above no check, they didn't like me attitude and hung up on me. 12/6/05 Called Mrs. Borjohn,not mailed in November wait until 12/16/05 and then call Mrs. Cant.

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    Reviewed Aug. 24, 2005

    My father was diagnosed with stage 4 cancer. My father applied for SS after being told by the doctors that he only had some weeks to live. According to SS cancer is not one of the diseases they consider to process a claim immediately. The representatives went ahead and filed the claim as normal and it is taking over 5 months to process. My father passed away, and to this day he has not received any benefits. I got a call today to give them a call or they would drop the case. I called and no answer, I also left a message 4 weeks ago explaining the situation and the still seem lost. I look to you (consumeraffairs) to guidance and educate people on this system of ours that we each pay into.


    Going through this struggle has put my family in financial hardship and feel I'm contributing to a system that is put in place to fool me.

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    Reviewed Aug. 7, 2005

    The software that the Social Security Administration (SSA) uses to
    canonicalize mailing addresses when sending out social security cards
    has a bug which causes correct ZIP codes in some addresses to be

    replaced with incorrect ZIP codes.

    This bug has been present for at least five years and has caused the
    social security cards for three of my children to be lost in the

    mail after their births.

    The first two times this happened to me, the SSA resent a duplicate
    card when I contacted them and complained that the original had never

    arrived.

    The first two times this happened to me, the SSA refused to

    investigate why the original card never arrived.

    The third time this happened to me, I finally convinced the SSA to

    investigate, and the bug was exposed.

    The SSA refuses to admit that the behavior of their software is a bug,
    despite the fact that any competent software engineer familiar with
    address-canonicalization technology would understand immediately that

    it is after being given a test case illustrating it.

    The SSA refuses to issue a duplicate card for my youngest child unless
    I file a form SS-5, which requires that I either (a) send original,
    personal identification documents through the mail, which I am
    unwilling to do because of concerns about identity theft and document
    loss, or (b) submit the form SS-5 in person at one of their offices,
    which I am unwilling to do because I think it's entirely unreasonable

    for me to have to miss work to correct the SSA's error.

    The SSA has already admitted that my youngest child's card was lost in
    the mail and that they know why this happened. They've been
    corresponding with me at the address to which the card was supposed to
    have been sent, which is in their records, which means that they know
    for a fact that I am the father of the child whose card was lost and
    that I am legally allowed to receive a copy of the card. That they
    nevertheless refuse to issue a duplicate card has no legitimate
    Thanks for your vote!

    Reviewed Feb. 14, 2001

    I received a phone solicitation back in October of 2000 and was told that AARP had given them my name to receive this special service. The service was credit card fraud for $329.00. I would receive protection against anyone using my card. I am 72 years old and told them over and over on the phone I was not interested. They said they would go ahead and send me the details and I could think about it and return it and my credit card would be credited. The next day after taking with my niece I called and cancelled.

    This cancelation is documented and AARP is pending the credit to my card. To date I have not received a credit from the Company. I have written several letters to both AARP and Security Providers. Yesterday I received a phone call form Thomas Peart and he informed me that the bank they had been doing business with has closed and it will take awhile before receiving credit. AARP will only hold the temporary credit until this month. I was told back in October that it would take two billing cycles, and now I am being told the bank went under back in October. I have letter documenting all my phone conversations. I have now asked my niece to help me because I recently lost my husband and can't deal with the added stress. Please tell me what I should do now.

    Edith should the New Jersey Attorney General's office. A similar scam goes under the name R&R; Consultants.

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    Social Security Administration Company Information

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    Social Security Administration
    Website:
    www.ssa.gov