Social Security Administration Reviews

I was notified the end of 2025 that my application for spousal benefits had been accepted in September but was in a hold status. I checked back with the Social Security office several times and spoke to several different people but never got any anywhere with my claim. On May 14 I had the opportunity to speak with Mrs. ** in the Griffin Georgia office and she was extremely helpful. She told us that she couldn’t understand why my application was being held and she would escalate it with her supervisor. She recommended we make an appointment with our local office so that we could speak to someone in person.

I had to change my bank account so I went to the Elizabethtown, KY office on my appointment time, only waited about 5 min. The lady was great. My check was deposited the next month, no problems.

I first was messaging with Pearl on the chat line & she was very helpful & then I spoke with Yolanda (I think) and she was also very helpful. The wait time was very brief.

I have recently been dissatisfied with the service received by the Social Security Administration. Upon determining that I had been overpaid and I had back owed payments, SSA took the money that I was waiting for to apply to the overpayment without communication. All of my bills are past due but I cannot afford to pay them.

In August 2025, I applied for "Expedited Reinstatement" of Social Security Disability Insurance benefits at the Alexandria, VA office. Today, I still do not have an answer. I have called and visited the office on multiple occasions and the most information that I can get is, "it's being processed." In the meantime, I have been unable to afford to see my doctors and pay for my medications. As a result, I have become VERY ill and will continue be until the SSDI is reinstated, as I have no other source of income.

I am angry. I needed a replacement Social Security card. I called and listened to the recording. It said that it would be “faster” to go online to fill out an application. I went online. What a royal pain! I had nothing but trouble. It was a complete waste of time. It is NOT faster or easier. I tried to figure it out myself. Nothing was working. I called my sister. We were on the phone for 3 hours. Nothing was working. I finally got to the application and entered the information accurately. I clicked to submit it. It said that the information was inaccurate or incomplete. Really?!!! I checked it all over numerous times, the information was correct. I ended up making an appointment anyway. Why have a website when it is made so difficult to use. It is a big waste of time. It is not worth the frustration. It is easier to make an appointment and go to the office.

When I contacted Social Security today to schedule an appointment, I was told that I couldn’t get one until April 10th. In January, they reduced my payment by almost $500. I got very little assistance with SS. That’s why I needed an appointment soon.

Owings Mills Field Office- Ms. ** has performed at a level of excellence with her calmness, expertise and professionalism as an employee for SSA. IT IS DIFFICULT TO FIND GREAT CUSTOMER SERVICE!!! I would like to say to Ms. **, thank you for being the exception!!! You deserve a raise today and a break today. I hope this is recognition is passed on to her.

I applied for Social Security Benefits on 10/21/2025 and have reached FRA. 99 days later I still do not have a determination on my benefit amount or first benefit payment. I have been paying SS taxes for 50 years and have received hard copies and downloaded my statements validating my SS status and expected monthly benefit. Phone calls are not answered by the Hackensack Office or the Baltimore MAC which automatically disconnects callers. Local SS Offices no longer offer appointments. Something is dreadfully wrong with the system.

Terrible service. Everything is by appointment now. The operator could not locate an office near me. Instead, she requested I tell her which office. Then she said that one was booked and couldn’t make any appointments, “because she couldn’t see their calendar.” Then, when I asked for another appointment at a different office, that I had to search online. Super rude. The staff there must get tired of not being able to help at all. Used to be so much easier before they got so “modernized.”