Social Security Administration Reviews

Miss ** of the Social Security Administration office on Triangle Road in Sterling Heights, MI, did an excellent job handling my request, completing necessary actions, answering my questions and providing helpful information, all in a very professional and friendly manner. It was a pleasure working with her!

Had a phone appointment for Medicare sign up at 11:03 am today, waited by the phone all morning, no phone call. I left my designated phone available in case SSA call and used my house landline phone to call local SSA office to inquire why no phone call was received, on hold for 1 and half hour till someone answered and said the local SSA office called me twice with no answer, there was absolutely no phone call received from SSA at appointed time and I had made sure my phone was charged and by my side all morning. Had to make another phone appointment two month later. I was told that there was impossible to get. Medicare sign up at local office in person even I was willing to drive there. Total government incompetence.

I arrived at the Social Security office this morning before opening and waited in line, as several people had already lined up before the doors opened. This was not my first time applying for a Social Security card for a newborn, so I came fully prepared with all of the required documentation and understood the process. When the doors opened, an employee, Elisa **, came outside to ask each person in line why they were there. From the moment she walked out, her attitude toward the public was hostile, impatient, and unnecessarily confrontational.

Kudos for Ms ** at the Brunswick office. Very pleasant and informative helping me to understand better the back pay process giving more of a sense of ease. In this overwhelming process of waiting after this phone call my whole body seemed to relax. She took the time to look up information and I felt that she care about the work she does and understood exactly what her assignment was. We need more people like Ms ** working for the SSA. Most are not gentle and try to hurry you off the phone as if they didn't come to work to work at all. So thank you Ms ** from the Brunswick office for making my day brighter.

Bunch of crooks! They bleed you dry so you die waiting.

Our great USA service for disability is making me get eviction notice and then I don't have any car to drive there or a $1 to fax them, yet they seem not to care one bit if I go homeless or not. God bless America huh. I'm severely mentally ill and they know that yet they don't care one bit. I just want to thank the great USA of taking care of its people yet they rather argue with you on the end and now I'm contacting local Congress or maybe Fox 43 or WGAL News 8, someone might be a nice person out there who cares. I hope I don't lose my one bedroom, that's all I have left

I was notified the end of 2025 that my application for spousal benefits had been accepted in September but was in a hold status. I checked back with the Social Security office several times and spoke to several different people but never got any anywhere with my claim. On May 14 I had the opportunity to speak with Mrs. ** in the Griffin Georgia office and she was extremely helpful. She told us that she couldn’t understand why my application was being held and she would escalate it with her supervisor. She recommended we make an appointment with our local office so that we could speak to someone in person.

I had to change my bank account so I went to the Elizabethtown, KY office on my appointment time, only waited about 5 min. The lady was great. My check was deposited the next month, no problems.

I first was messaging with Pearl on the chat line & she was very helpful & then I spoke with Yolanda (I think) and she was also very helpful. The wait time was very brief.

I have recently been dissatisfied with the service received by the Social Security Administration. Upon determining that I had been overpaid and I had back owed payments, SSA took the money that I was waiting for to apply to the overpayment without communication. All of my bills are past due but I cannot afford to pay them.

In August 2025, I applied for "Expedited Reinstatement" of Social Security Disability Insurance benefits at the Alexandria, VA office. Today, I still do not have an answer. I have called and visited the office on multiple occasions and the most information that I can get is, "it's being processed." In the meantime, I have been unable to afford to see my doctors and pay for my medications. As a result, I have become VERY ill and will continue be until the SSDI is reinstated, as I have no other source of income.

I am angry. I needed a replacement Social Security card. I called and listened to the recording. It said that it would be “faster” to go online to fill out an application. I went online. What a royal pain! I had nothing but trouble. It was a complete waste of time. It is NOT faster or easier. I tried to figure it out myself. Nothing was working. I called my sister. We were on the phone for 3 hours. Nothing was working. I finally got to the application and entered the information accurately. I clicked to submit it. It said that the information was inaccurate or incomplete. Really?!!! I checked it all over numerous times, the information was correct. I ended up making an appointment anyway. Why have a website when it is made so difficult to use. It is a big waste of time. It is not worth the frustration. It is easier to make an appointment and go to the office.

When I contacted Social Security today to schedule an appointment, I was told that I couldn’t get one until April 10th. In January, they reduced my payment by almost $500. I got very little assistance with SS. That’s why I needed an appointment soon.

Owings Mills Field Office- Ms. ** has performed at a level of excellence with her calmness, expertise and professionalism as an employee for SSA. IT IS DIFFICULT TO FIND GREAT CUSTOMER SERVICE!!! I would like to say to Ms. **, thank you for being the exception!!! You deserve a raise today and a break today. I hope this is recognition is passed on to her.

I applied for Social Security Benefits on 10/21/2025 and have reached FRA. 99 days later I still do not have a determination on my benefit amount or first benefit payment. I have been paying SS taxes for 50 years and have received hard copies and downloaded my statements validating my SS status and expected monthly benefit. Phone calls are not answered by the Hackensack Office or the Baltimore MAC which automatically disconnects callers. Local SS Offices no longer offer appointments. Something is dreadfully wrong with the system.

Terrible service. Everything is by appointment now. The operator could not locate an office near me. Instead, she requested I tell her which office. Then she said that one was booked and couldn’t make any appointments, “because she couldn’t see their calendar.” Then, when I asked for another appointment at a different office, that I had to search online. Super rude. The staff there must get tired of not being able to help at all. Used to be so much easier before they got so “modernized.”

This is the worst customer service in history. Foremost how do you expect a person that work so hard to pay for anything and applies for disability a year ago to maintain themselves in this cruel world. How do you expect anyone to pay for bills when It takes Social security disability over a year to pay a person for money that was taken out their checks. This makes no sense! You should have a time limit of no more then 30 days to pay a person to be able to pay for living expense that was not created by God himself. Where is the money!

Called my local Minneapolis office. Of course the wait time was well over an hour, yet there was no option for them to call me back, so I had to sit on the phone and wait and wait. When I did finally talk to someone, they said they needed to speak with my son who is in school about a matter that has nothing to do with my son! I was calling simply to verify that they received paperwork that I had dropped off at that location about a month ago; that’s it! The woman I spoke with kept saying that my son had to give permission for me to speak with her and I repeatedly said that this issue had nothing to do with him. She then hung up the phone on me! Stage 4 terminal cancer and this is what we deal with? No help, just jerk you around until you die with no help. Welcome to the social security team I guess.

The SSA has let me down multiple times since my marriage on 11/24. I applied properly online, but then at a scheduled appt in the SSA office, the young lady advised that I could not fit my whole name on the card. Having spoken to 3 people on the phone, 2 people in person, I've been sent 2 invalid social security cards (which goes towards my maximum card replacements allowed) and the most recent visit to the SSA St Cloud advised my marriage certificate no longer serves as a form of ID. Please explain. This experience has been terrible, frustrating, and inflexible. 0 stars.

My wife and I visited the Patchogue, NY Social Security office today, and had a really good experience. The office was newly renovated, clean, and pleasant. The service was very prompt and professional, truly beyond our expectations. The representative who helped us, Mr. **, was professional, pleasant and helpful. Truly our best experience ever dealing with a government agency and staff!

I walked in to the Social Security Office in West Philadelphia, Monday December 8, 2025 around 10am. The moment my son and I walked in we were greeted by two very pleasant and helpful security guards, Ayana and Mike. We waited about 20 minutes to be seen. We had no appointment so I rate the wait time very fast, indeed. Ms. Gould was simply phenomenal. Being very knowledgeable about social security, she answered each question that I had clearly and thoroughly. She also tidied up my daunting social security issues. I left this office with a smile on my face and raced home to write this review.

12/03/2025 I was there to do an application to get a Social Security card and one of the reps had got very rude and nasty with me and she kept calling me incompetent. Just being nasty when I was just there to do something simple for me and my son. Notice I am disabled and I do get Social Security And I will not be letting nobody treat me any kind of way. If you can’t do your job let somebody come over there and do it for you. You can’t get ugly with other people and then decided we need to defend themselves then y’all wanna play the victim. It’s not gonna work that way. Treated so nasty. So horribly. Social Security gotta do better when spectrum when people with disability get Social Security coming down there to get a few things for children like their Social Security card.

Word of warning, do not do anything without a written notice from SSA. I had an issue with SSA and followed their directions. The resolution I received was not understandable so I called the office, they could not figure out why their resolution was written as it was. I followed the directions provides to me on the call and sent them a check to cover the "overpayment". SSA still took the money for my over payment out of my monthly check. This has been going on since June, 2024; it is now December and they are saying it will take 60 plus days to resolve, even though this is their mistake. Get it in writing!!!!!

The incompetent customer service reflects the current administration. I called to figure out why my mother's Extra Help was dropped despite her being blind, elderly and disabled. First, the wait time is over 120 minutes. So, for anyone with a job or a life you can opt for the call back. I called at 3pm. At 6:55 I finally get a call back. The agent, Jamie, wants to identify my mother, never mind the fact that I am a Designated person to speak on her behalf. So I get my mom to identify herself and all of a sudden the information is incorrect. How?! Everything was correct. So I asked him/her to read back the information.

(November 24, 2025): I visited the Social Security office in Fort Myers, Florida (Suite 25) on Monday, November 24, 2025 around 10:20–10:30 a.m., and the lady at the entrance who was checking appointments was extremely rude and impatient. She didn’t take the time to listen to why I was there, and her attitude was very unprofessional. When people come to the SSA, they deserve respect and basic courtesy, and sadly that was not my experience.

It's unfortunate that these people have a God complex. You're nobody but a customer service rep. My son was born with autism and other disabilities. So now, at 19, I'm trying to get what he is entitled to, what his father has fought for being in the United States, military for 24 years. We had an appointment Monday. I sat here for an hour. They never called when I called them. They said we tried to call twice. My phone shows no record of that, they rescheduled me till Friday the 31st today, nobody called me at the scheduled time. So I was trying to call them because I wasn't going to wait too long passed the scheduled time like I did last time. So they could lie to me again.

When calling in, staff is very rude, impatient, they do not allow you to speak. I am another professional, that attempts to do my job, and they all cut you off, yell, give the worst responses. There needs to be more training and empathy. There are never consistent responses when calling in as well.

Dealing with the Social Security administration is one of the worst "business" encounters I have ever experienced. I have been a business executive for over 35 years and if I ever behaved in a manner that I experienced today, I would've been walked off the premises of any company I ever worked for. They need a complete overhaul of their staff and retraining and how to talk to the public. We are their clients and we pay their bills. Their lack of recognition of this is astounding. A little common courtesy, kindness goes along way not to mention respect. Try being a decent human being. I've read through the reviews on this website regarding the Social Security administration and I am appalled. This is not 1950 America. We are in 2025. Have we learned nothing?

I have never experienced anything like this with the Social Security Administration. I changed my phone number, went through their online system, and tried multiple times to self-verify. Even after clearing the cache on my computer, the system would not work. Now I’ve been on hold for three hours, waiting for someone to answer. This is simply not a functioning government. I’m 62 years old, and I’ve been around long enough to know it has never been this bad under any other president. There were promises of government efficiency and “draining the swamp,” but this is the worst I have ever seen. Citizens deserve better than a broken system that wastes hours of our lives just to solve a basic issue.

Everyone that works there is so very rude and will even threaten to hang up on you if you don't agree with them, raise your voice even the slightest at them. They talk down to you and treat you like you're scum. They sent me confirmation of an in office appointment but then refused to see me when I went in. I hope when they need SS that they get treated as horrible as they treat others. Karma..

Well I think everyone who uses Social Security website knows that you're lucky if your account works for longer than a year before it no longer allows you to log in. Unfortunately, the woke generation that they have hired and Generation Z know absolutely nothing and cannot answer no questions or help you. As a veteran of the Vietnam war, 70 years old and now I have to battle cancer I also have to battle these idiots who sit on the other end of the phone and never pick up. All voice boxes are constantly full.

Total WASTE OF TIME!! Social Security uses "login.gov" to authenticate an individual identification with driver license pictures of front and back. My cell phone camera took precise and accurate pictures, however, it was not "GOOD ENOUGH" for successful login. Please people, don't attempt to follow their ridiculous directions. The only other alternative is to have your identification validated at your local Post Office. How EMBARRASSING that the Social Security Administration is completely inept, irresponsible, and DISORGANIZED. AMEN.

The most unorganized government organization I have EVER dealt with. I am STILL trying to get my last name changed after marrying 4 months ago. They mail your new social security card through USPS WITHOUT a tracking number. My card never showed up. They have no idea where it is and it has been a nightmare trying to get them to mail me a new one! Even after many phone calls and a scheduled office appointment I still can’t get a new card mailed to me.

The purpose of having customer service agents take calls at a service center versus AI models is because they have a certain level of competence and a thought pattern that cannot be replicated via a robot however, after my interaction with the 1-800 number this morning, I’m not so convinced. It seemed like a simple ask, can you confirm that the required information provided via fax was received? After numerous scripted responses of "I can not provide any information because you are not an authorized representative," mind you, it’s my husband and I am listed on the application as just that so thoroughly confused. No compassion, empathy, logical attempt to resolve phone call. Asked to be transferred or set up with a phone interview and was told that’s not possible. If this is what the future has in store for us, God help us all.

Drove 40 minutes to bring homeless friend on SSA to explain their change of address was due to not having one so please immediately direct deposit monthly check from now on. Not hard to understand, right? Well, after they repeated it 3 times she said she understood, but also said "If you get 2 checks, make sure you return one.??? Anyway she continued mailing the checks and they got returned so this poor person went 2 months with NO money!! DUH!!!! GOOD JOB!!!

Greetings! My Family and I recently moved from Germany to Fremont California with her German Firm for 3 years. I was amazed at all the issues we would face with me being a US Citizen and my Wife a ** National. One of the things I had to do was change my address and phone number with the Social Security Administration and we tried online first. I was asked for a "National ID" card as proof of myself. Never heard of such a thing. I tried my Military Retired ID card along with my US Passport, both were rejected as proof of Identity.

This was my first time visiting this SSA, located in National City, and I was genuinely shocked by how poorly it operates. Clients were shouting across the room, and the atmosphere was completely chaotic. It’s painfully obvious that this facility suffers from a total lack of management, structure, and basic respect for the public it’s meant to serve.

Deplorable service. I switched credit unions. SSA suggested I go through the website to fill out new info. I was told that last month‘s check would still go to the old current credit union, but the following which would’ve been August 1 would go to my new credit union. It did not. I called many times-hung up on, interrupted constantly refused to listen, called names and hang ups after as long as 4+ hours on hold. I’ve been calling about this for close to two weeks, to be sure they got the new banking information but they would not tell me. Called Since 8/1, to find out how I can get my check, I talked to 7 people, the most recent a supervisor.- more of the same abuse.

Waited over 2.5 hours on the phone to apply for death benefits. The website is generic and offers no online solution. Just call and "make an appointment." Grab a book or watch a movie you will have enough time to do both waiting for an agent to answer. Tell the agent you want to set up an appointment to apply for benefits. They'll schedule it and determine whether it'll be on the phone or in person. SERIOUSLY wait over 2 hours to be told, "Now you have to come into the office!" This is the government should NOT be in control of OUR hard earned money.