Social Security Administration Reviews

This is the WORSE Agency under our government. The people are incapable of thinking, reading, writing or arithmetic….no joke! Did not get my benefit for May 2025 as of yet. They can’t tell me anything. The racism from the ** and foreign people towards ** in this country is viral. This rating is actually a zero “0”.

The Social Security Office in Reston brings a headache and has zero sense of professionalism serving the public. I came to this office for three times with a total of 5 hours waiting just to update the date of birth which the system messed up, but nothing was done, because of the officers' unprofessionalism. 1) The website doesn't list out the full package of materials required; 2) Officer blames on applicants for the officers' own mistake; 3) Officer has no respect to the applicant's time (e.g., the officer asked the applicant to go get additional documents, but when the applicant came back to the office with documents in hand, the officer doesn't process the case but asked the applicant to reschedule an appointment a month later). How could the tax payers' money go to these people who have no spirit for serving the public. They should be fired. Shame on it!

I have been calling SSA over the years and have always found their agents helpful and professional. While there is usually a very long wait (often hours) to reach and agent, the SSA was smart enough to offer call-backs so you never need to wait on hold.

I've been trying to apply for Social Security benefits and this is not new news, but they are so disorganized. I was waiting for them to send me a packet in the mail to complete and I didn't receive it, but then I get a demanding letter in the mail, and it's claiming they'll not work with me if I don't complete their required forms. I called them and told them I never received the forms and asked them as to when they actually mailed OUT the forms to my home. They then admit they accused me of first scolding me for not filling out the forms, and THEN decided to finally mail them out to me after their accusations. Then, I receive a letter from them weeks later claiming I called them up on a particular day and asked them what my birthday was.

What a FUBA situation. Can't file for part B online but I do not have nor have I had employer provided healthcare, I am self employed but indicating this I can not proceed because the application wants information I can not provide because there is no answers to give. Calling SSA to speak to someone to correct the issue is pointless unless you wait 1 1/2hrs on the phone. I do not have that time to wait for an SSA employee to decide to pick up the phone and then will they even be able to help.

I had a phone review for my son today scheduled for 2 pm. Malik was prompt with the appointment time and knowledgeable while explaining the guidelines and procedures. When there were instances where I didn’t understand something he was extremely patient and kind while explaining everything to me. Received excellent customer service.

Hours waiting on the phone for a representative for a service that can be done easily online if the infamous online services would work as it should. This would free phone waiting time for people unable to use technology or for elderly people that can’t either use the online app or go in person to the office with extremely long waiting time even with an appointment. Offices lack enough restrooms and parking for the amount of public attending during rush hrs and personnel sometimes is rude and inefficient or are tired for the amount of work. It is shameful for an agency that manages our money. It is great to cut unnecessary expenses and to implement safety measures but this is extreme and abusive and disgraceful. Disappointed and the worst part is that you need their services and have to deal with them because you have no other option.

Called Social Security Administration at 1(800) 772-1213 only to be on hold for 5 hours 21 minutes and counting. This is unacceptable and disgusting. Answer the damn phone, we need to comply with the letters from your office. Why is no one picking up the phones. Is this an excuse to get paid to do NOTHING. Fire them all and let us use an AI system instead. These people don’t care and don’t like their JOB!!!! This is the 3rd time calling today 03/25/2025. The first time they offered to call me back and right when they asked for the number the call dropped, called back a 2nd time and the call dropped after 2 minutes into the call. This is absolutely TERRIBLE and UNACCEPTABLE. We need WORKERS that actually want to work NOT these lazy bums that just want to collect their paycheck and go home. DISGUSTING AND DISGRACEFUL!!!!

I called today local Social Security Office to update my income since got roll over from Covered CA, so I choose for call back instead of waiting for the whole of 76 minutes. Gabrielle the representative who called me back and to update my information on phone confirmation back and forth step by step. It's kind of long process and got hang up somehow so I try to call back, I was surprised Gabrielle call me back on the other line to complete my application. She was really nice, professional and patience with me. Thank you very much your service, it's plus that I don't have to go in to waiting line for hours in the office!👍

The automated system is ridiculous, if you're on hold more than two hours the msgs play over and over, music too loud!! Still wasn't satisfied with my question❓⁉️⁉️ Hire more help, people need you!! Also creating an account is a nightmare, why do people need appointments? What happened to first come first serve? You make them drive all the way to the office then tell them they need an appointment?, UNBELIEVABLE!!!! Why is everything so difficult regarding your office??

Their log-on system (under My SS) is very bad. If you forget your log-on user name, or passcode, they only send a code to your phone! And if your phone is an old number (like mine), there is no screen to update it!!!! You basically are stuck and no there way to skip that page, and or any other way of identifying you so that you can log on into your account.

On 2/11/2025 I had a wonderful experience with a SSA representative named Ms. **. Sometime as caller we do not know what to expect, but I was so very grateful to have heard such a kind and pleasant voice on the other end of the phone. She was able to provide me with the resource I needed to resolve my issue. She was extremely professional while conducting business. Thank you Ms. **. I felt very comfortable and at ease having you to assist me today.

I applied SSI last Oct and now 5 months passed. They are too slow and causing some people to eventually committed suicide. All the systems are dysfunctional due to laziness. Criminal justice system will just block you! I hope possible recipients should receive check during first 2 months so people won't feel so hopeless. It needs to be reformed! May God guide us! 🙏 😇 💕

Very unprofessional. Bad service. I am disabled and cannot get any help. Too many forms to fill out. Very confusing. I tried calling to an agent but put me hold for 2 hours. Bad attitudes. Didn't get no help. My claim is still pending. It's been 6 months already.

Horrible and horrible and horrible service! Every time I try to contact social security, it always took several hours before I could reach someone to answer the call and then the call would be dropped by itself. I hate social security service!!!!

I want to give a HUGE shout-out to Shayne at the Lansing, Michigan office. There was an issue with my monthly pay, and he figured it out! I'm thankful for really GOOD customer service. Shayne is knowledgeable and SO helpful. Thanks, Shayne!!

My husband has not received his Social Security back pay. The Washington County PA Social Security office and Baltimore Distribution Center are doing absolutely nothing to resolve this and are destroying our lives. Money that he is entitled to they are withholding pretty much stealing his money. My husband has no kidneys and struggling with dialysis. No return call from the supervisor after calls every day. These people are lazy and heartless & refuse to call or do anything. It's disgusting and disgraceful. This is causing irreparable damage.

I had an outstanding experience with my local Social Security office (Harrisburg, PA) yesterday. I know, shocking – right? The truth is, it took me FOUR tries to get an agent to listen to me, hear what I was saying, and help me. Oh, and the person who provided the worst and most inaccurate information? A gentleman from that same office. I took a deep breath and called again. Fortune finally decided to smile on me. I spoke with Julie, who listened and helped. She was the person to find the information I’d provided. It had been there the whole time.

Filed an application for retirement October 2024. Their website and phone message states a letter will be received within 30 days. No letter received so I called their 1-800 number on 01/07/2025 only to find out to receive a call back you'll be waiting 2+ hours. Received a call back from someone who clearly could not navigate their own system. I still have no idea why it has taken going on 90 days and no answer on if I qualify after paying SS taxes for over 50 yrs.

Today I called to find out why extra money was deducted from my social security check. Kendra was very rude & very hard to understand. I just kept asking her why it was taken out & she never answered me. She told me I should understand it myself. It was on 1/8/2025 at 11:15 am central time & you recorded it. She only wanted my SS number, never asked me my name. Now I wonder if she will steal my information. Dishonest people.

My social security payment has not been deposited. I call the 800 72 1213 number. Waiting on the phone for over 8 hours one day. No answer. I think I was scammed. I did report online to OIG SSA GOV. I hope to get a replacement payment because it's my source of income for monthly expenses. I will try again that maybe I can a answer from a employee this time. I will verify by name, date, time of call and won't be scam. Never had a missed payment.

First day of this year and SS discontinued the "walk ins" and their phone number for appointment doesn't work... Both the 0800.772.1213 and 1866.414.4754. I just impossible.... And the Doctors millionaires.....

I greatly appreciate the help I have received from the people in the local Social Security Administration. They have all been very helpful with signing up for and any issues along the way. They have a very thankless job having to deal with so many people with many different issues.

I am 72. I recently received a letter from SSA stating that my retirement benefits might increase if I used my own SSN instead of my ex-husband's. I took a chance and re-applied under my own SSN, and now am receiving $350 more each month in SS benefits! I am truly grateful to the SSA team for providing me with this information and for making the reapplication process quite simple.

Had to call the Social Security Administration to verify that my mother's death was reported by the funeral director, but also to specifically ask an agent about my mother's last social security check and how that process works as I've gotten mixed information from several sources. Firstly, I waited an hour to have my call answered and I could tell the female agent had an attitude right from the start. Her tone of voice seemed annoyed that I had even called. She had no empathy whatsoever regarding the reason I was calling. She snapped at me and spoke to me like I was stupid when I was just trying to verify that I am correctly understanding the extremely minimal information she gave me about a complex issue using terminology I wasn't familiar with.

I called to opt out of medicare and was told I would receive a form almost a month ago. I called back to check on the form's status because I didn't receive it and was told the wait to speak to an agent was greater than 120 minutes. It's been 3 hours and no call back so I guess I won't receive a call back from them ever. This is a waste of taxpayers' money.

Just a few words!!! The people working for our SSA get it our SSA should all be fired!!!!! They're incompetent. Also they do not even try to help people at all. Absolutely pathetic people. Ask for a supervisor they put you on hold and leave it. All should be fired especially the head of the SSA. Hopefully Trump fires their **.

Sitting in the office more than 3 hours. Got my number. It looks like many people are giving up after hours waiting. SSI officers call the number, nobody was there anymore. After another 5 minutes call the number again and again, another 5 minutes final call. Few people already left and because of this, there was almost 30 minutes waste. Nobody was helped. There is no way to make appointments online or phone. Very bad customer service. Finally, I talked to customer service representative, took 5 minutes to answer my question, he was helpful.

I have never in my life been treated so disrespectful. I have been calling for months. Can't get through. Call back requests never come. Finally after being on hold 2 hours I called a different number. Was hung up on immediately. Called back, put on hold, got a woman who refused to give her name. Didn't want to help told me to figure it out would only tell me not her problem. Social Security employees are the biggest waste of tax payer dollars! You are supposed to be able to make a review after your call but you employees hang up on you.

I would rate this government entity zero Stars if that were a choice. I have never in my life seen such a waste of taxpayers' dollars. By far the laziest, disrespectful, rudest, employees that I have ever encountered. I have been approved for SSDI over a month ago, and haven't even received an approval letter in the mail. Smh. By the time these people get off their SSA I will be homeless. Somebody needs to step in And fire these lazy good for nothing people. Disgusting.

A company I never worked for turned in wages and I never worked or ever heard of this company.. SSA stopped my benefits and I took W2 and last paystub to show my part time employer.. They had a enormous amount for repayment.. I gave them the information to correct and the local office is telling me one thing and the other SSA entity still used a overpayment amt and subtracted my benefits until next year and stopped my benefits till next year and I never worked for this company and they have proof..

Social Security terminated by benefits without notice after putting on $105,475.00 on my income that was not mine! Left me no job, no money, no meds, overdrawn acct due to their error!!! They stated they I am working for a company I never heard of and still there! They have too much power over OUR money

I called to ask a simple question about how a 401(k) contribution affects the limits on Social Security. I waited on the phone for an hour and heard the excuse that “sorry will get to your call shortly” About 5000 times until I got so disgusted I hung up, knowing I would never get a real person on the line. How sad that this agency is so poorly run for people like me who work their whole life and can’t get in touch with the one department that helps in old age.

I want to take this moment to give a very tremendous THANK YOU to Jessmin **! I have had to call the Social Security Office a lot over the years for different things, rather it's for trying to receive information or just something so simple as steps to replacing a social security card. My experiences over the years with speaking to Social Security Employees via over the phone or in person has been Awful! and many times Unpleasant. In fact I dread every single time I have to speak with someone at the Social Security Administration Office, or if I have to go there in person. I had lost all hope that there were any Social Security Administration Employees who were not just plain mean, disrespectful, angry, or just nasty. However, I have to say that I was pleasantly Surprised when I had the pleasure to speak with Jessmin ** today!

On 6/7/2024 I used the SS website to request change in banks for direct deposit for my monthly social security check deposit. The website said it would take up to 60 working days for the change to be implemented. On July 26, I received an email that my request of July 19 (?) to change banks had been received and it would take 60 more days to implement. Bottom line, if you want to get results or even questions answered visit your Social Security office. The website is just a sham.

They treat the disabled population like absolute garbage. They will do anything they can to prevent permanently disabled individuals from receiving benefits even if they're homeless with children. They will make up exchanges that you "missed" just so they can put suspensions and restrictions on your benefits until you are no longer receiving any. If you are at all educated on how the program works, they will try to confuse you in conversation. Staff are rude and insensitive to your medical needs and situations.

Keep your opinions to yourself. I couldn't care less what you believe. Called 800-772-1213 for login support. This people need to be trained better. I had this lady telling me not to use a password manager. She was literally upset with me for using a password manager. Lady I called for tech support! I don't care what your 1950's life lessons or your beliefs. 33 minutes on the phone with her and she couldn't resolve the login issue. What a waste of time.

877-714-0394 is the number for this branch! Idk why it has the 1800 main office number for it. I been getting NJ foodstamps for months and SSI yet no medical that I'm automatically entitled to and when I try to sign up they deny me because this branch my local branch are too lazy to fix it. Now I gotta call these idiots after needing to get the right number from the main office to ask why they are taking so long to update my address. It's been close to a year I been back in Jersey. I was gone ten years but I was born and raised here. I live in my childhood home again. I first got foodstamps and SSI from this state when I was 21. They better fix this asap.

I recently worked with John in the Cheyenne SSA office. There aren't enough words to express what a positive and helpful experience I had. John was friendly, kind, efficient and effective. He even called me and left a message with follow-up information after the appointment. Thank you, John. And I hope this review serves to remind that there are good people everywhere doing great and important work.

I’ve tried calling all morning to talk with someone. I’d get through the waiting period, it would ring and someone would pick up, and then hang up. I’ve been hung up on 4 times today. They are the worst to work with. I’ve been trying to get my card since February. And every time I call, they tell me to bring in a certain document, I do and the people at the office turn me away saying my documents don’t work and I need something else. Seriously worse than the DMV.

It is easier for an incompetent to terminate their benefits and die, than for them to be their own payee. So that is what SSA are doing. I have started the starvation process rather than go through the SSA loop again.

Case workers never return voice messages!!! Been trying to reach them for two weeks, 4 voicemails and NO RESPONSE. How are you supposed to reschedule a meeting if they DON'T ANSWER THEIR PHONE OR CALL YOU BACK???!!!

Retirement Benefit Application: Ms. ** called on time and greeted me professionally. She spoke at a normal pace and very clearly. Her interview was smooth and easy to follow. I had spent a few hours struggling with the online application (at an earlier date) and surely appreciated her assistance completing it over the phone. Thank you Ms. ** for the additional instructions regarding what to expect with SSA communications, deposit details, and how to prep for Medicare at 65.

Applied for benefits online on July 19,2023 and got an email that if we needed any information we will call you. My case was assigned to some Dunlap and I was provided with her extension number. Surprised to receive an email on July 26 "we have not received the info which was requested on July 19". Sent all original documents through priority mail which delivered to SSA next day. On August 27, got info that we have rejected your case because you have not provided required documents. Called Dunlap at least 100 times who never answered phone calls and the voice messages.

My service rep was great and assistance me and my son with all question and helped him complete process but the security guard short guy ** was very rude. Felt like he owned the building. I said nothing while he was rude. Show him my paper work and that we had an appointment and let him mark him his point about items coming he but he was very disrespectful and didn’t care I had my son right there with me. Just rude. The other guard very nice, walked me in and he looked dumb and stupid being I wasn’t rude to him at all and I think everyone. As there looked at him the same. Again my service was great but he needs to be replaced.

I called the social security office and got the message that my phone wait time is one hour 20 minutes. Can't believe what I heard! I gave up on contacting the office. I can not believe that this is what the agent does to people.

With my new experiences with the Social Security Department, make sure you don't plan a retirement date with your employer until you receive a benefits letter unless you're planning on using your retirement savings to pay for your existence or you have no issues with cash. This government agency is supposed to take care of a highly important part of a person's life. During a previous call (one of many), I received information in error. The agent told me to delete my login.gov account that I to create because my standard account no longer worked. He said he would reset my standard SSI account, and could access the standard in 24 hours. This was not correct. He also told me of my payment date, today I was told this was incorrect.

I waited for over an hour for someone to pick up the phone. Foreign accent was difficult to understand. All I wanted was to report a change of address. The representative was very rude to me, and seemed to enjoy the power of intimidating me. It was a very negative experience.

Waiting over one hour on the phone. Why don't they have an automatic callback system? When I look up who is the head of social security, it is someone who supposedly has technological expertise. I cannot make or receive calls because I am holding, holding, holding.

I have been trying to get my Social Security benefits due to me related to my husband’s death for over 7 months. Three letters with appropriate forms. Two trips to SSA in my area. I give up! It’s not worth my sanity.

Received a letter in the mail to call and update my direct deposit information which I thought SSA and SSI work together. Unfortunately they don't. I called last Tuesday, was on hold for over and hour. I finally reached a representative. I gave her all of my new information. I decided to call this morning for a follow up and this man told me she didn't update anything. Beware. It's best to go in the office because you have people pretending to do the job. I'm highly upset. I'll never update anything over the phone again. I'll just make a trip to the office to ensure my business is taken care of. Customer service isn't the same anymore. Some people just don't care because it's not hurting them.

Social Security had cut off my benefits and I don't have employment. It has been four months since they sent me a payment. It seems like I am being targeted for no reason. I am a older single female. I need my money to help pay my bills.

It took me more than two hours or three before I could get an answer about my benefits being terminated. I thought l could never get the help I needed from the SSI agents, until I spoke to a person by the name of Mrs. **. Thanks to her she helped me resolve my troubling and stressful issue. I think she deserves a lot more recognition as far as helping, people with disabilities like myself.... Thank you Mrs. **. We need more people like you in this planet..Thank you so much for helping me...God bless.

Ms. ** was very patient and responsive regarding a very irritating issue/situation. It took 2 days and over 5 hours but it appears we finally got somewhere. As far as SSI is concerned, if they returned calls it would make things much better.

I'm not even really seeing any point in writing this review, it's not like anything is going to happen positive for us. I'm a full-time single father of my 13-year-old son whose 24-7 special needs.. We live with no electricity, no running water, no help, and the young new guy examiner (Whom is very nice), but apparently according to him, it's going to take a month to a year to go over just the medical records!! We've already been waiting almost 2 years for Social Security that he was already on! Then I had spoke with the people at the Missoula branch, and they told me that Helena is experiencing very poor management at this time.. WTF!!, with lots of turnover and it's not a good working environment at this time.. So, we have to sit and wait and suffer in poverty while people get their crap together!! Sooo helpful.

It took me two years for Stage 5 Parkinson's Disease. I truly worked hard all my life. During the initial sign up for my disability. I was told. I would get SSDI. After the long hard two year waiting period. My disability attorney said, they would try to get me both SSI and SSDI, because of the financial hardship, I endure waiting two years. I am thinking okay. I had my PERC interview. Now, you have to do a PERC interview. I did that. I was told I would get 2 years back pay. I was like okay. That sounds great. The PERC interviewer asked me questions. I answered them. He said. You will get this amount for SSDI. I replied okay. I will calculate your SSI back pay. I was like okay. He was like. Would you like a Direct Express Card? I politely said please. They sent me that. My SSI back pay came first. I was like I am still supposed to get my SSDI back pay. I called today. They said I was denied my SSDI back pay. I am like what do you mean denied I worked all my life.

I called the SSA because my credit alert on my credit card app stated they found my SSN on the dark web. The idiot that answered the phone in no small words told me, "Too bad, we don't handle that and there is nothing my country and the SSA can OR will do to help!" He tells me I have to monitor my SSN and then deal with the fallout if someone applies for anything with it!!!! I can't believe this is what this country thinks of its citizens. This is the biggest, most dismal fail.

My 74 year old mother and I have been on hold for over an hour and a half trying to speak with anyone and guess what? We are still on hold. This is absolutely absurd. I wish I could give less than one star. We are paying these people to do a job they obviously aren't doing.

I filed a claim 16 months ago, I called to ask 1 question, that question was How much longer is it going to take to render a decision on my claim? The people at the Madison MS SSA is very unprofessional, they'll transfer you to different extensions and won't return a call, it's useless reporting the claim agent to the Supervisor, the Supervisor did the exact same thing, it's like a hamster on a wheel, you are getting absolutely nowhere, however they didn't have a problem deducting money out of my account for the last 40 consecutive years, and once my health failed, they play the waiting game, it's like they're waiting on you to die.

My son was born with autism. He is 16, people don’t understand my life and his life, and what we go through with Autism. Many times I said I can’t do this, but as his mom that’s not an option, now to add on they cut his check off, to $0. School starts VERY soon. He needs a haircut, school supplies, clothes, shoes, socks, a backpack. I can’t buy one thing. Now I have to home school him because I have not even a $1 to buy those things. I’m trying to be strong and I keep talking to God, that’s all I can do. Social Security Administration should be ashamed of themselves!!!

My experience was frustrating because did not report discrepancy till after finished - the next day. Then investigation for no reason. I put in information given to me by Social Security department. Best to go to office not online. Now I have to wait.

Ms. ** made me feel like our government give out bonuses for denying benefit. We are a military family that our government did not protect from contaminated water. Social Security employees treated me like my life did not matter.. Legally blind, blood work cancer tumor, diabetes, degenerative spine disease, stage 3 kidney failure, immune system, high blood pressure. It call the forever chemical. I'm seeing specialist. She sent me to several doctors even a doctor who doesn't believe in medication all did a eye exam.. She even lied. My family they're 5 RN. This employees had me wanting to just give up. I don't understand I've never did any to her. But she was out to hurt me and she did. Because how much does a person have to take be someone has some compassion.

When you call the Top Leadership office of the SSA not only will you Not get any help but the people who answer the phone are MEAN. Do not waste your life. Apparently the ONLY possible way you MIGHT get help is to go to a local office and HOPE someone there gives a crap about helping resolve your matter. Don't count on that either.

When a law judge and court awards disability, a clerk with social security with no law degree can end it. This is totally irresponsible and damaging many people that are seniors and disabled. This is our money paid into a system that is a legal promise. This organization needs new good leadership that will straighten it out. They are hurting people physically, mentally and need to be held accountable. Contact your congressman and don't stay quiet. Voice ki day and respectfully but shout it.

What in the heck can anyone do with 255.00$? That won't even pay for a cremation. After paying in to SS for 37 years at 100 a week think you could get at least half of your money when you die.. Ripoff artists and no one says a word

This month, Feb 2023 I changed from survivor benefits to my own benefits due to waiting to let them build value and now at age 68 and still working part time. What a hassle. Multiple phone calls demanding I can only do this with a phone interview 3 weeks out at which time they they entered the wrong bank account number which I gave in interview which has been the same for 23 years. Time to talk to anyone is over an hour and on the 9th 2 hours. This is so unacceptable. If these people worked in the real world they would be fired. When I called I was hung up on 4 times so had to redial calls.

After submitting all necessary paperwork, documents, and being evaluated by SSA doctors, being poked, prodded, tested, etc… These so-called doctors are in a place to either say one is disabled or not. Now, none of the doctors know one iota about a person but they are supposed to be specialists and by one visit they know everything about the individual and thus make a decision based on a piece of paper(s) from other doctors that no longer treat a person. Real doctors treat patients with 75 percent of what the patient tells them and the other 25 percent is based on the physician's book knowledge. The Supreme Court states the following: Negligence per se (1996) 4 SCC 322, the Supreme Court held that a person who does not have knowledge of a particular system of medicine but practices in that system is a quack. Where a person is guilty of negligence per se, no further proof is needed.

Our bank information for deposits was changed. It's no surprise our retirement check was kicked back to SS. What is surprising is the online mountains one must climb to simply change a routing and account number. We do online transactions routinely with all types of vendors all over the universe. But Social Security is about the worst yet. Very sad. We do recall the government royally screwed up the online Affordable Health Act a few years ago. It's not only sad but pathetic Washington cannot get it right.

It is not really known since when Social Security persecutes people... fundamentally if they are ** or ** or both... if it was before the existence of the SSA as such... when it belonged to its former matrix, better known as Welfare... Or maybe it was already bad and it has gotten worse since its old trumpeter director... Andrew **. (Grandson of the very famous ex-president delinquent Trump... "trumpeter" or something like that). The certain fact is that the SSA has become a center for thieves or who act as such... since they do not show their true face and move behind the scenes to do their tricks.

I was diagnosed with cancer and a broken back in 2019. Was to be out of work 1-2 years. My daughter is disabled and fearful of my passing. She went to work to help with medical. However, a lady stopped her payments, was very rude and disrespectful. I've been in bed 85% of the time. The whole pandemic. They stopped my daughter's checks. No discussion. Nothing. My daughter being disabled struggled working but was trying only to save my life. After 18 she was to begin receiving my benefits and be able to work part time. But this office is so rude, lazy and disrespectful: they resent people with disabilities and resent working at all during the pandemic.

Trying to get my LEGAL son's copy of social security card. This office has me running in circles. My son has a ss number and just needs his permit. Why are you giving me a hard time! Why do you make it SO easy for ILLEGAL citizens. You people are backwards.

Calling the main number entails at least an hour wait time, and be prepared to get disconnected when you finally get through. I have made three attempts to report the death of my husband, waiting on hold over an hour each time. Each time, the same scenario. They ask you 20 questions, then put you on hold and the call drops. The website is no better. Been trying for weeks to sign in but the site freezes up immediately. This is so unacceptable, and so frustrating. And the folks working there could care less. They ask you for a phone number in case of being disconnected but all three times, no one made an attempt to call me back.

I live in another country, so I filed my application through the Niagara Falls office. They are professional, courteous and CAN BE REACHED BY PHONE. This is a much better experience than the one I had at the Maryland office, where they lost my birth certificate (sent with tracked mail) and then claimed they never got it and ALSO never told me that the application wasn't complete. Mr. ** at the Niagara Falls office was sympathetic, professional, and actually called me when the replacement birth certificate arrived at their office to tell me that the stalled account would be activated, albeit late. Use regional offices whenever possible, NOT the national one. You will have better results. I have the highest praise for the staff in the Niagara Falls office.

The Social Security field offices commit document abuse. They are refusing to accept my US passport as proof of identity. Simple as that. They refuse to get my name right as based on my current US passport.

Can’t service the public due to broken system. You can forget making a phone call because you will never get a human, you will be thrown into the endless automated loop. Used the online option, and after filling everything out was told the online system was not working and that my information was wrong, they failed to identify what specifically was wrong, turns out I put my middle name in so they kicked the whole thing out. We are being made to do the work the employees were hired to do. Why are we paying them? This agency is broken, full of excuses, outdated and sluggish. Everyone should be fired! If you have the documents and information necessary to apply for services, get a card, replace a card or anything else, It should be fast, effective and efficient. This is the 21st century.

I was working in the USA between the years of 1997 to 2001 paying all my taxes, pension and medicare during that time. My surprise was that since I haven't completed 10 years working in the USA, my pension or aid cannot be granted and all the money I pay goes to the USA. USA do not return the money paid for the pension or medicare. Now my question is how much is the total number of workers who are in my situation and how much are the millions of dollars that the USA pockets. The other surprise is that the agreement that supposedly has with Canada does not influence anything so that the pension is calculated based on the existing agreement. In other words, it's all political straw. If you read this review take your precautions because none of the money paid by you will be returned if you work legally in the USA.

I went there for a replacement card. The lines were long, however once being called for service you get in & out in a responding time frame. Office staff are very professional, courteous. Security is onsite & very alert & attentive, also helpful. The parking area was clean of debris. The inside was sanitized with wipes & sanitizer on every station. The ladies restroom was clean and stocked.

I walked all the way down to the office and arrived promptly before 3:00 and it was closed due to Covid 19 I presume. RUDE. I need my SSI $2,442. in my JP Morgan chase account as I' am struggling. I have negative $72 in my JP Morgan chase and zero dollars in my credit union. I faxed in the documents Feb 4th and the 18th. Along with a letter of appeal.

My wife applied Medicare on Jan 4th. She is still waiting. I don’t know why it takes so long for the Medicare. This kind of process should be computerized and automatic already. We really wastes our tax money for the bureaucracy。

Original documents are being sent through regular mail without any form of tracking them. My originals are lost and they are refusing to replace or take accountability. They are blaming the post office and I was told I should have requested my documents be sent through secure mail and paid for it (I sent it through certified mail, but they don’t even have a tracking code). This is completely unacceptable.

It literally says on the faq page on the SSA page if calling to schedule, reschedule or cancel an appointment to call that number.... A girl named Felicia answered and said that they don't handle scheduling appointments. I pointed that out to her and I asked "what are you guys used for then?" And she hanged up on me... The incompetence and unprofessionalism in the place is unreal! Nightmare to deal with these people within our own government.

Rejected my elderly mother's benefits case because they could not find the raised stamp on her certified marriage license. Nightmare-level incompetence, utter morons. They don't return calls. Cost hundreds of dollars and hours of time and failed attempts at contacting to fix.

Robots are fine but cannot respond personally besides having ghoulish voices in providing security codes. My problem: no social security card, long gone. Replacement cannot be done online. Go to your office. My offices (Phoenix AZ) are all closed due to the pandemic. Catch 22 is do this but you cannot do it. And the process obfuscating, confusing, annoying. Is this our government in action? I fear it is. It's not even worth one star.

My husband was diagnosed with an advanced melanoma of the skin. Las Vegas, Nevada-Social Security worked very fast to approve him, but he died 13 days ago. There was some pay given that he was entitled to. They are an absolutely compassionate group! If you are truly unable to work due to a disability, Social Security will work hard to take care of your needs. I thank them from the bottom of my heart for the speedy way my husband's case was handled.

After a really bad stroke the hospital filed on my behalf. Judge approved me Nov. 2020. The review board picked up my case, months later another hearing, with judge approved again and I still can't get no help from these people.

I called this place so many time because it is where I drop off my document for a name correction. I called and verify the right document. Send it in and got a mail from them saying that they got the document and will verify it. And will take up to 4 weeks. It's been a month and a half and still nothing so I called and the man I was talking to his name is Carl or Carlos said the only document he sees is the one from April. I had to send in my document twice because they made a mistake the first time. For real...Carl or Carlos said he will call me back the next day and he will look for my file but nope never did.

I've been on social security for a few years now and haven't had a problem until I was speaking till one of the representatives I have a change of address which is in Rancho now. So I called the Ontario branch and he asked for my information which I had to given to him place of birth and everything else needed. He said my information was incorrect. May I remind you this is the same information I have always used because it is my information so I know where I've been born at. I know my social security number. I know my mother's name and every other information that is needed and no one else has had a problem with it but this one specific representative he was rude and continue to be rude over the phone and kept calling me a liar.

Although I am collecting social security I am still working. In 2019 I made over the amount of money I was allowed to make and had to pay them back $2800. I set up a payment plan with them paying $87/mo, but in May 2021, I decided to just pay off the balance of $1700. This is now August, and this is the first month that the $87 has not come out of my benefit. As of right now Social Security owes me $261 since they continued taking the money from me in spite of the fact that I had paid it off. What will happen to the money??? I have spoken to four different representatives and all four have given me a different answer, but none of them could give me a definite answer. I have no choice but to believe that either the money is gone or perhaps, it will go to the illegals.

I was re-declared disabled on the 5th of May, 2021 after waiting over a year, going through a redetermination process. I never should have even been cut off; I never STOPPED being disabled. Anyway, I still haven't even received an award letter almost 3 MONTHS after being re-declared. I keep calling and asking to speak to supervisors... I get passed from voice-mail to voice-mail and no one returns my calls. I have called every number I have been given, to no avail. Everybody points the finger to someone else.

Social Security decided after my dad died that they didn't think he qualifies for it. After he passed away my mother was getting $166 from them. Now they demand it goes back to them. Sent a letter to my dad (who is dead) demanding money. When I called them to sort it out after 30 minutes on hold they hung up on me.

Called and after listening to several options and them not accepting that I requested to speak with customer representative. I was transferred to representative and line went silent. It did not hang up and no one answered. Just silence. This also happened at local branches which is why I tried to contact main office. Very frustrating to say the least. From experience I decided to set up account online. It would not accept info for setup which I know to be true. So again more frustration. I need assistance or I would not have tried so many avenues. Still will have to contact them which stresses me and totally upsets me to no end! Extremely disappointed!

Loss SSI at 18, corrupt worker did something she was wasn't supposed to do. There are bad reviews about what she did by parents. I'm one of the victims, found out she wasn't supposed to speak to a mental ill person by their selves without their parent. And if she have experience with autistic people she wouldn't do something like that. Or she just plain evil. So that why I heard there are workers that doesn't have experience with autistic people in SSI.

This review is for the telephonic customer service for the Social Security Administration (number listed and the one I dialed was 1-800-772-1213). It appears that they may be working from home, thus, the extreme wait time. On March 15, 2021 at about 12:15PM, I called the above number to get some additional information on a replacement social security card I made on the latter part of February of 2021. They show a 7-10 day period before you receive your replacement. Well, it's been almost three weeks and guess what, no replacement card in my possession!

I had previously sent in app to get a new s.s. card so I could get new i.d. After not receiving a response I called and was told to send my birth certificate in and proof of address. When I called about it I was told that it was sent back to me already. After about at least 4 more calls in which I was told something different every time. I never received my certificate back so I called again I I was hung up on by one lady just because I told her it doesn't take two weeks to get regular mail in the same city.

I called SSA to resolve the non-receipt of my first social security check but didn't have some information readily available. After waiting online for 25 minutes, Tessa G stated that she would disconnect me if I didn't have the information in another minute. My point is that my time is important also. I have called SSA, no less than 6 times in three days and waited no less than 20 minutes on each call. Prior to Tessa, everyone was patient and supportive. I don't know if it because I am ** or if she treats all clients with this attitude but regardless it's not the expectation or experience I've had with SSA this week. I disconnected the call because I didn't need any added frustration. SSA should collect feedback from clients to use in their annual staff reviews and provide training or termination if necessary.

I moved to the Reno area. The first time I attempted to send a letter to this office they completely ignored it. I called them and it auto holder me do I got to listen to a tv show of a worker from home. Then I kept writing letters and managed to get my disability file moved but they set up a fraudulent date for my move! Two months in advance were listed as my having lived there! Then they sent me a poorly designed letter setting up to get info from me but never called, after no explanation of what info they wanted at all? I am asking for a federal level advocate or management of my case!

I needed help with my social security account, I couldn't sign in and the temporary password wasn't working and every associate was rude to me over the phone! Either being rude for no reason or hanging up on me! Especially Donna at social security in Columbia, Mo, she told me to stop rambling when I was explaining my situation! It's their job to help people with disabilities and not treat them horribly!

I’ve had to call a number of times to get my marriage license returned to me. I get the same employee every time who mumbles, does not respond to your questions and talks with other around him while on the phone. This office clearly doesn’t think they are required to treat callers as fellow humans and finds it acceptable to give demeaning answers to those looking for service.

I called my local Social Security Administration about becoming my own payee and the agent who I talked to was very non caring. Did not ask for my SSA number and said I would need a doctors note. I asked if possible can my payee come with me to the office once they reopen. The agent said, "No you will still need a doctors note." The agent seemed very non caring and rude after the second question. So I hung up. Also they said to my relative they will be opening within 30 days a few days ago over the phone and today my relative called SSA. They said they don’t know when SSA will open for in person.

I filed for disability, it took me 8 years. I had HS. Hidradenitis Suppurativa. 4 prostrate surgeries. The HS disease is compared to Lupus. I worked hard every day as a welder fabricator for 23 yrs. I supported my family very well. We lost everything, home, cars. No clothes for our children. It was so bad, I tried to go steal my kids some school clothes. I was caught. I never stole in my life. After 8 years of getting denied. For made up reasons. I received SSI, $780 a month. I was making $1200 a week working..

The Millennial-sounding man who answered my phone call was rude, sarcastic and totally useless when I asked a question regarding how to have my Earnings Record corrected. I wish I could give 0 stars for this review.

My spouse comes from a damage past. She wanted me to help her share her anger. She is also intersex and extremely unchecked mentally. She has been baked acted few times, shot herself and even put many people in the hospital. She has been to many doctors for treatment throughout her life. She has been turn down 4 times for disability. She sees things and hears the craziness things I believe from life experiences. But she isn't all there and seems to have a hard time understanding how things work.

Mrs ** went out her way to help my disability get reinstated. She cared enough about my family to reach out to her supervisor to help me fast track my case. I hadn't had a check since last year and was generous and kind enough to help me. Thank you again Mrs **. I appreciate everything.

I am blown away by the Social Security process. Stage 4 cancer that spread in lymphatic system, liver and bones. I am on my 3rd appeal and my attorney said this one takes over a year! People die while awaiting approval. I have no income now to pay bills and have to rely on friends and family to get me by.... and even feed me. How can this be? The little bit of time I have left in this world, fighting for benefits when I contributed in the system for over 30 years? Yes, screen out those abusing the system, but don't punish those with true illnesses. This is not a time in my life that I should have to stress over finances. SHAME on our government for allowing this important agency to fall behind the curve of what it was meant for, and SHAME on the citizens of our country who abuse it.

When my husband passed October 4th 2019 I applied for widow's pension and was denied. I already was receiving SSI for being disabled before we got married. Just wondering how disabled I have to be. It's just not fair. I'm now more stressed out than before. Bills piling up and relatives and others are getting tired of helping me with bills. My husband worked and paid into Social Security and I know am eligible and I just don't understand why they denied me and my illness is getting worse. Don't care to discuss all my illnesses. It would take up too much time and also haven't received the 255.00 dollars that social security suppose to give after someone passes. I have appealed it and hopefully I'll be approved. He had no kids for it to go to and it's just ridiculous.

Visited SSA Reno, NV office in November 2019, then phone conversations in December 2019, January- March 7th 2020. Thanks to Jessica for the great customer service she provided, She is very patiently, kindly, professional and knowledgeable.

If I could give negative zero stars I would. Social Security is a crooked agency! My brother died ten days ago on February 4, 2020. His adult daughter is not eligible for a cent of the years of social security he paid. Our parents aren’t eligible unless they are disabled. He wasn’t married so no one collects. When I called the customer service rep was extremely rude. He was annoyed by my questions and even laughed! Not once did he extend his condolences. So people, if you are an adult who is not married and doesn’t have disabled children or parents Social Security gets to keep your money! Crooked as hell.

???? | Social Security Administration review from Parkersburg, West Virginia. After 16 years on total disability 13 of which I was receiving ongoing SSI and SSDI (non-work related) injuries also receiving Medicare part A and B - were unlawfully stopped. I disabled myself was not injured on the job. I requested medical records from 2005 disability case - I received form (SSA-454-BK). I have never seen this form before - looking up the form found that SSA-454-BK is when you file a Workers Compensation SSD Claim. Refused to fill out the form - contacted SSA. They refused to correct the mistake. Looking over SSA Laws not only was I being blatantly robbed from back pay - Robbed of $200 - $300 a month on top of being robbed on Compassionate allowance.

I called regarding end of year benefits statement for my husband. Was told they were being mailed out. Here it is the 24th of Jan and still no statement. Can not file taxes without info. Needs to post them online.

In January 2019, I applied for retirement benefits. It is now January 2020 and I still am not receiving benefits. I paid in for over 50 years and have nothing to show for it! This Department should be privatized, the laws should be rewritten and 1/2 of the employees should be fired! Paying benefits is NOT rocket science!

From Brooklyn, NY. My daughter's SSI and Medicare were cancelled on December 2019 while she was in the hospital. Apparently, the Medical Review papers were mailed to her, but she never received them. NOT HER FAULT. Since then, we've both been trying to get a decent live person to speak with, to help get this processed and her services reactivated. On the phone, we've had hangups, wrong transfers, and outright rude behavior from clerks and general personnel. My daughter's disability impedes her from going physically to the offices. She wears an adult diaper, She has severe Crohn's disease. She can't sit nor stand for long periods without massive pain and frequent runs to a bathroom, or an accident ensues.

SSA is one of the biggest scams... They are understaffed and hired more often than not to be heartless psychopaths. I called to update my address... And am guided to the web site, which won't work, though when I went in last month, they said it should. So I called this morning at 8am and told SSA is closed. It is Mon Dec 30. On the official web site this is a workday. I kept calling getting the message SSA is closed. I called at 11:30 and get the outgoing message "there is no one available to take your call, goodbye." The govt makes it extremely EXTREMELY difficult for the disabled to jump through the insane cruel hoops to do what is easy in other dimensions, in the private world. Almighty God will have His vengeance on satan and his minions.

I just visited the Quincy Massachusetts office and was very surprised at how smoothly everything went. I was helped by a woman named Zenaida (I didn't think a last name was necessary) who was very knowledgeable. Since I came during lunchtime and she was the only one working I had a chance to watch others interact with her. While I couldn't hear what was happening I could tell from their demeanor while leaving that they were also satisfied customers. I have also worked in customer service and know for a fact that the phrase "The customer is always right" is a fallacy. It is good to know that my tax dollars are going to someone like Zenaida and hope the other customer service professionals I come into contact with at Social Security rise to her level.

I received a letter stating that my daughter wasn't getting her SSI benefits for December due to an underpayment paid to her that's from my social security record that was paid in October. I have not received an underpayment in October. When I call don't nobody know anything? When I go to the local office nobody knows nothing. All they can tell me is give the payment processing center 60 days. What! The local office never want you to speak with a supervisor. All I'm saying is you took money that she was entitled to because of money you say you sent her but didn't.

I originally contacted the 18007721213 at 10:45am. After waiting for 52 min. to talk to someone got a seemingly nice guy on the line to answer the questions I had about my son's account. After about 10 min or less the line went blank in the middle of him talking. I stay on the line thinking he hit mute but no. Seconds later the call was lost. I call back. This time waiting 102 min on hold. Already frustrated but still being polite. I got a very rude lady on the line who asked me questions about my information then had me repeat the same questions on my son. Then she went on to let me know that I was not to contact the help line! Is the help line not for the online service help! This lady had enraged me after being in line waiting on hold for 2 hours! I have wasted hours and got nothing accomplished. Thank you very much lady who needs to be trained better in what customer service should be like.

I have a had an increasingly nightmarish experience with Social Security. Over a year ago my wife was diagnosed with a grade 3 breast cancer tumor (very aggressive tumor). She had to have a double mastectomy, chemotherapy for over a year, radiation and now hormone therapy; otherwise she would already be dead! She still can't return to work. Her disability insurance company requires that we keep on applying with SS. So we have tried twice and been turned down by SS (they want someone who will be getting benefits for more than a year and we don't know how long she will need to be off work) and the latest rejection one was mailed to us but we didn't get it, so by the time we found out, it was too late to appeal.

Abuse of the disabled. 6 problems. They sent me a letter telling me to call them, but the number on the letter is the wrong number. The extension on the letter is the wrong number. The appointment time was for before they even open the office, someone from there had called me, but they hung up on me, and finally, they turned off my benefits for a month just because my landlord hadn't taken my rent payment, and finally, they say I owe them $2,570 because of donations my parents made to a non-profit organization. I am told that I'm due for a re-evaluation, but seems like they can't get the job done. I will have my SSI taken away and it will be their fault, 4 fold. I will try a 3rd time tomorrow, but they told me to my face that they don't care if I end up homeless because of this.

I got letter aug 15th and it nov 23 and I haven't got my excess premiums refund where I canceled part b yet. Letter said soon, the Social Security Administration said they sent payment center messages but no answer and their boss sent a email. They said the boss there. Why is it taking so long to get the Social Security Administration? Said they cant release the money. Payment center has to send it cms the money was release back to them. So why haven't I got it? They get upset if you call check on it. They told me to just wait on it. They're rude, they dont want to help. Get runaround. They need people who care help.

After a multi year battle with this corrupt agency I finally got approved. Now that I’m approved they are delaying payment of my retroactive benefits. There is zero accountability. Managers don’t answer phones yet bring in 6 figure salaries. It also doesn’t appear there is any kind of education requirement to work at the SSA. All of the people I’ve spoken with don’t speak proper English. The entire agency needs to be disbanded and privatized. Our government is not good at holding its employees accountable.

My mom called to report an address change and asked we the previous address, the rep rudely said no one was allowed to help her and I told her she's an almost 80yr woman and she asked me a question. The rep was furious and went back and forth we me stating no one can help my mom. After she got to a different question my mom told her if I could her help and the rep said yes if you allow her. Seriously?? These people need better training on how to handle customers, after all they do get paid for this service.

If you are a fan of unprofessionalism, ** and shiftless service.... then this is your office. No one knows what they are doing and after the 4th or 5th call you can clearly see why. The bum supervisor, Mr. ** NEVER returns calls, even if messages are placed directly on his desk. So sad that this piece of excrement is in charge of services that affect people's livelihood. What a sorry example of leadership he is.

I called social security and spoke to a representative a few months ago to get a Direct Benefit card because I closed my bank account. They issued me a new card that I received and funds never placed on card. Call the representative and they did not understand and hung the phone up being upset at me because I question them on why would I go to a bank that’s close account to ask for my benefits. I go to our local branch which cater to all of West Michigan, remind you just one branch, so you are literally waiting for over 3 to 4 hours just to talk to a in person representative. That’s so insane, then they close for lunch leaving upset customers who been waiting since Social Security Administration open. That’s just really insane, immoral, and darn right not right. You would think all the money government control that they will hire more people to service the people. Greedy government. It’s a shame.

The worst administration to ever have to deal with. No one knows anything, lost paperwork, never a confirmation, status update, NOTHING. It is so disgusting with all of the technology we have today to have to deal with terrible customer service & lack of knowledge from this administration. To say they should be ashamed of themselves is an understatement. Hopefully everything you put people through, especially grieving families, will one day come back to haunt you. Multiple, timely phone calls, submitted “3” 1724 forms, no one knows anything, lost original documents, SSA is a total disgrace!

In Orange County, California, in most, if not all government agencies, if you are a Vietnamese, regardless how old and/or what kind of language you are more influence, your case will be assigned to a Vietnamese worker. WHY? The truth is, in Orange County, California, the Vietnamese were disliked and/or discriminated against the Vietnamese. As a Vietnamese, when I came to the local SSA to apply for the benefits, after my case was wrongly handled by 2 Vietnamese workers. I then asked that my case be handled by a non Vietnamese, my case is still handled by the Vietnamese workers, even in the hearing. This is my first time to deal with the Orange County SSA, but I had been hearing about this kind of problems for a long time. What is going on? I hope this review is posted and hope all Vietnamese, whose had this problem be voicing your opinion, so hope they will change their rules.

I had to contact Social Security today to speak with them about a Medicare issue and frankly I am just fed up with their representatives! I work in an industry where I have routine contact with Medicare on behalf of clients and I have come across some very rude reps so I knew what I might encounter. Today I was calling on a personal matter and simply needed a form sent to me. After being on hold for over a half an hour the woman picks up and I identify myself. I let her know I had spoken with a rep on Monday (assuming she might see this in their notes in their system) and I was calling back as instructed. I was told to call back after following up with another entity regarding the issue I was calling about. Before I finished explaining exactly what I needed, she went down a rabbit trail and began talking about something having nothing to do with why I was calling.

The staff member couldn’t handle her responsibility and instead chose to side with not wanting to complete the request and instead of getting help from another staff, she waved a security guard to do her bidding. So I left unhelped myself but awarded this staff with my energy.

My mother passed away on April 1, 2019. I immediately notified SSI and was told we are due a check and should get it on the previously set up pay date. I then received a form which I filled out and faxed back with ALL REQUIRED documentation. Still nothing! I called the local office where I work and was YELLED at by a very disgruntled worker! She was so rude that I finally told her so and hung up. There has been no explanation of why this payment is being withheld. It is now end of August 2019.

After reading some reviews it seems like everyone has the same issue of encountering a rude customer service representative over the phone. They must really hate their jobs. I called to ask why my account was blocked since I entered the correct information about my identity. They asked for the last 8 digits of my credit card, or my w2 AGI from the last 5 years. She kept insisting that they don’t ask for a credit card and I was on the wrong website. I told her I’m on ssa.gov and it is asking to verify my identity with 3 choices. She kept cutting me off and saying “let me talk, listen to me, you are not on the right website.” I asked for the correct website and she told me the same thing. I told her that’s the same website that’s asking me for my last 8 digits.

Started receiving my SS benefit 3 months ago and I am still getting paper checks in the mail! Received and activated my Direct Express card 2 months prior to start of SS and every month have called Social Security and told either my info wasn't updated or put in the system! They keep saying there should be no paper checks being disbursed but I keep getting them. What are those employed at Social Security doing over there? Nothing? What does it take for these incompetent employees to do their jobs and put information in? I wanted to speak to a supervisor but they wouldn't put me through. I WANT MY SOCIAL SECURITY MONEY PUT ON MY DIRECT EXPRESS CARD! Someone needs to check on those employed there and make sure they're doing their jobs!

I went to the SSA Office to check status of my SSDI after going to the Health & Human Services office & learning SSA is preventing me from receiving my EMERGENCY SNAP AKA Food Stamps. I was approved in the Health & Human Services Office for same day funding on my new SNAP card, only to find out SSA is holding my money to disburse with my SSDI that's in "Pay Status".

This lady was just plain rude. She was short from the beginning of the conversation when asking her name "set her off!!" She acted like she could never be fired for this type of behavior. This was after I waited over 40 minutes to speak with her. Then, she could not provide an answer to my question, "what is the criteria for receiving an emergency advance?" She stated, "what you talking 'bout."

Thanks Bonita ** for the great customer service (SSA office Mesa, AZ). She patiently and kindly provided me with the answers to all my questions. She is very professional and knowledgeable. Thanks again for the great customer service I received on the 30 st of July 2019.

After being on hold for over 20 minutes, I decided to accept the offer of a call back from Social security. I just had a question about my future benefits and the girl on the phone was beyond rude, so short with me and acted like she was totally annoyed having to answer one simple question! I was so infuriated that I hung up on her and I wish I had stayed on the line long enough to give my feedback about my experience.

I staying on hold for sometime 45 minutes to 2 hours and dealing with most rude and hateful workers. Is like battling with Satan. Very rare do you get someone decent. And going office same effect. Screwed either way.

I first applied because "toxic" (Dr and drug manufacturer term) blood level I must maintain of medicine to avoid having a seizure caused by former brain injury gave me problems in my work. I was denied. Since then pain in my back has become constant and extreme. Back pain is from sciatic nerve because I was born with leg length discrepancy and a partial foot (3 toes). I had surgery as a child to stop the growth of the longer leg but there still is 1 inch difference causing me to limp all of my life. I've tried to be normal, worked full-time from age 16-50 but now the pain is too big of a problem to work/get hired at age 57. Since I have been unable to work/get hired for more than 5 years SSA tells me I do not qualify for disability anymore, even though I have been applying for disability during those years. I was taught it was a good system I could depend on, but it turns out to be a scam.

Today on 7/9/2019 I went to Social Ssecurity office to get a verification letter. This lady totally talks so loud so everyone else can hear what we were talking about?? She was so rude - unbelievable. Don't know how she got that job at all.. They need training on being professional at the window. Every time you go up to the window these people never smiling - bad bad attitude. But if it's their family watch their faces turn and their attitude towards their family member really nice. The only person in the Maui Social Security office is friendly is the Security officer. So friendly and professional always.

In March 2019 I received my Medicare Part A and B card in the mail since I will be turning 65 in July. The card was accompanied by a form that instructed me if in the event I didn’t want Medicare Part B I was to fill it out and return the form and my Medicare card to Social Security before July 1st 2019. I returned the form and the card immediately because I have health insurance through my employer and I explained to SSA that I DID NOT want Medicare Part B. My health insurance through my employer costs $50/mo and Medicare Part B costs $135/mo. This is a no brainer that I would refuse Medicare B at this time.

I received a transcript of my phone interview and I found an error and one comment I didn't understand (it says I am receiving spousal support, but I am not). Since they add that threatening statement about any false information needs to be corrected IMMEDIATELY or you will be hung by your toenails, I called asap. The first call I was on hold for 20 minutes and then advised to call the 800# by a recording that then told me goodbye. I call the 800# - recording tells me they are too busy to answer the phone and to call back at another time.

I had a phone interview with Kelly for my disabled son's survivor's benefits because he just lost his Dad. She was very kind and caring and I couldn't have asked for a better interview. She along with Mrs. ** need to teach a customer service class for the SSA. I am not saying they are all bad, but I had one today who needs to get a better occupation - that review is next. Again, thank God for the ones who are amazing and Kelly is just that - AMAZING!

I can't understand, it's easier for a criminal to get my social security card than it is for me. How in the hell can I enter all my info correctly and some dillweed that doesn't even know me decides that my information on myself is incorrect, CAN I PLEASE JUST GET MY SOCIAL SECURITY CARD SO I CAN GET A DAMN JOB.

After 13 years of being on Permanent Disability Local SSA Office stopped my SSDI this month benefits and next month they are cutting my SSI. When I requested for my Local SSA Office to release 2006 Records from my SSD Case - I was sent (Form SSA-454-BK) - My SSD Case has been closed since 2006 - I won my case and a full favorable decision.

Those people are horrible! They interview my mother every 2 or 3 years to see if she is still eligible for SSI, even after my mother told the agent that her rent increased a lot, she said, "Ok send me proof of the increase" which my mom did, a few days later she got a letter from SSA stating that they were going to reduced her SSI for more than $150. Ok but this was before she sent them the proof they asked for and today the letter they sent indicated that she was only going to get $26.61 of SSI, what the hell is wrong with this people? They claim my mother has extra income, that is NOT true! What extra income? They know exactly how much money she has in the bank, this whole thing upsets my mother so much, she is almost 90 yrs old, she doesn't need the stress, I do hate them!

Social Security at Charleston SC lost my paper work 3 times. Went in person, stood in line over 90 minutes in hot sun and was told I was signed up. I was not. Was referred to a supervisor Mrs. ** who was supposed to call back by end of the day. Did not happen. Going again tomorrow to stand in hot line. Gov. workers are not accountable to anyone and even their supervisors. They all stick together and protect each other.

I finally won my case after 3.5 years! I had to call on two occasions to find out what the hold up is as I received a letter stating they were holding all my backpay. The associate both times was horrible and downright rude. I have never in my life been treated like this by a so called professional. SSA should be ashamed of employees like this. They straight out argued with me about things they had no idea about such as my disability and the fact that I raise my 5 year old grandson who has Down syndrome. I’m not stopping at this review. I am about to make all kinds of noise and going as high as I can to make sure these two women don’t treat anyone else this way. So disappointed.

Updated on 07/22/2019: This is a follow-up to my review of a few months ago. If I could give minus stars, I would. I did finally receive a decision letter on my retirement benefits claim, despite Rice Lake's best efforts to fu things bar. I received the letter one day (from the Chicago office) AND THE VERY NEXT DAY I received a letter from the Rice Lake office advising me I may want to consider applying for social security retirement benefits. Does the Rice Lake office not have a record of my application, which has been approved? It took three in-person visits to the RL office and several more phone calls with staff and the district manager just to get the application processed, yet the RL office appears clueless as to its existence and determination. What a waste of taxpayer monies is this office.

I am completely ashamed of our administration and what they put people through in this disability process. It is a total nightmare. First of all, we are required to pay into SS and if we don't....well, everyone knows what happens. So our $ is literally taken from us to be put into a so called fund to help us in the event we become unable to work but it's impossible to get. I have lost my home, I am going to have to sell my vehicle and still have to wait another 10-12 months to get on a docket because they are so backed up from all the denials. Here's some food for thought for the Social Security Administration....stop denying everyone and stealing our money that we worked hard for. This is absolutely criminal what you are doing. Shame on you!

My husband was lied to for 11 years and told a child belonged to him that didn't. He believed this lied as any man would having married the the ** 2 years PRIOR to her giving birth. I never thought that was his child and after the ex wife tried to take him for even more money than he was already paying (he already covered her rent and all clothing while DSS covered the rest) he finally agreed with me that he needed a paternity test. The kid wasnt his and a judge removed him from the child's birth certificate.

I was rejected by the military in high school because of a flat foot deformity. I went to a specialist who said I would become crippled because of it in my thirties. I went to work after high school and aging out of foster care and paid into the system until I became crippled in my early thirties. I have always had pain in it, but it had gotten to the point I had to be very medicated to be able to walk to the bathroom, much less work much over 15 hrs a week. Less if I had my period. I have extreme PMS issues. Sorry for the details but I would need so many bathroom breaks and require clothing changes two or three times a day sometimes on heavy days.

I have been calling SSA for months staying on hold 3-4 hours at a time until my phone dies on me. They never answered, they also reported me to the credit bureau and my credit score dropped I have been making my payments on time and we have a payment arrangements. They state I’m a 90 days behind on my payments but this is not true.

My experience with San Luis Obispo. Ca. helping my 62 year old brother who is also disabled and a vet, he applied for his dad and was granted but because he was born in Germany they wanted proof he was a citizen. OK. His father was in the military stationed in Germany so my brother had automatic dual citizenship but not good enough. Went through two attorney and a immigration, attorney who did a pro-bono, and got all my brother info. Not good enough for them. My brother is in a wheelchair, homeless and we have been fighting this for 2 years. We are very upset at the way he got treated. End story - nothing - no money still. We need help.

My review to keep getting benefits was in August but they wanted me to go to some audiologist 30 miles out of my way which I have no license nor gas money to pay anyone and I told them, the disability examiner's office, the Farmington Hills office and the main Pontiac office that I have no way of going to any interviews they need me to go to unless they help with transportation which they stated on one of the papers that if you need help with transportation let them know, which I did, 3 different buildings, 3 different voices I told through my Sprint relay for the deaf.

They don't care. Plain and simple. They will delay your checks and leave you in the dark. These people are cold and show no mercy. They will put you through hell just to appeal your rejection. May God have mercy on their so. Because I am NOT showing them any.

Called the customer service line for assistance with an SSA online account problem. Wait time was 29 minutes so I opted to have a return call which the system stated was a 15 minute call back time. Finally received a call back after 45 minutes which was answered by my assistant and needed to be transferred to my phone. The operator got extremely rude and upset because she needed to be transferred to my phone then she hung up. Update: Just called back and decided to wait on hold for an operator (wait time 40 minutes). After about 20 minutes on hold, the system automatically took me off hold and forwarded me to the survey you're supposed to take after you have spoken with a representative. Couldn't even answer the questions properly such as how respectful was the operator etc., because I never spoke with anyone? Major problems with SSA!

Seems like every few years, they send me review papers that look like freakish homework to do, not right, leave disabled and handicapped people alone. You can't expect miracles overnight be a regular person, it will always be forever disabled and handicapped for life. Please stop sending nonsense review papers, you crooks trying to lose our social security payments. Count on Social Security=Bullcrap and Lies, you don't care about us, shame on you! We need a caring, decent positive friendly people take over and do a better outstanding jobs.

I called one hour and 9 minutes before 7pm which is the time they stop receiving calls. I have been on hold for 1 hour and 34 minutes. It is past 7 pm by 27 minutes. Why won't they answer? Please have someone answer so I can conduct my business. I was not given the opportunity to enter my number in order for a callback. Thank you very much.

Damn morons. The Social Security site has been broken for close to four years with no one doing anything about it. It doesn't remember passwords and after two times clicking "Next" it locks up the account forcing you to call their disastrous phone center. I have called in the past and had an agent on the phone and reset my account in front of her - only to log out and re-log back in with her present AND STILL IT LOCKS UP. "Gee - I don't know what it could be" was her response. This was years ago. NOW when you call the number, it blurbs rhetoric for five minutes and then just says, "CALL BACK AT ANOTHER TIME. ALL AGENTS ARE BUSY." No nothing. That's it. Disgusting how this is allowed and continues and continues and continues.

I realize SSA staff is a overpaid under educated, but where does "rude" fit into their job qualifications? The Torrance, CA office is filled with the rudest people I have dealt with in my entire life. The security guard is polite, he's funny, he converses with the public. But the minute you meet a worker, your day will end with nothing but bitterness.

I had requested a callback as I received a bill for my first 3 months Medicare payments in advance. Last month I called about it (when I started Medicare) and was told I could pay as I go, not to worry about that letter. Then, a week ago I get a letter stating that I'm behind one payment, that my Medicare is going to be canceled and I need to pay thru APRIL in advance, plus the amount now due for January. ALL IN CAPS. ALL IN RED. And partial payment doesn't preclude cancellation. Pretty scary stuff.

So I went over a month ago to the SSI office in Rapid City and was treated terribly after being given incomplete info on the phone about what I would need. Then after being told my mom(my payee) would need to call to officially change address after moving out of state, she did. Multiple times. To verify, we both had left messages and after a week neither of our calls was returned. I called today and no information has been changed. I have a doctor's appointment in 4 days with no Medicaid. Why after doing all that is required multiple times should I be hung out to dry? Why after talking to someone and giving them the info is it not being put into their system? This is ridiculous. It makes no sense. None.

SSI put my three checks in my old bank acct. I told SSI that the old bank acct was closed and I told one of the rep to mail my checks which he didn't. Then I told all three reps my new bank account when they did not put it in the system. Now that my old bank won't send my money back even if I kept asking. And SSI won't do nothing about it. Until me and my son will be out on the streets. I can't even buy food without that money.

I see - according to Google - the social security office in Mesa, AZ opens at 9:00am. I am on the phone - in need of confirmation of paperwork - and the automated system told me the "estimated wait time is 1 hour and 30 minutes". It is of my opinion that this is an inappropriate amount of time to wait, in order for the "hope" of speaking with someone. I called at the beginning of December 2018 and had a 45 minute wait. What happened when my call was connected? The person on the other end someone disconnected the line. Do mistakes happen? Of course they do but it is easy to reason that I am not the first person this has happened to. How many others have had this issue? At what point does a person start making formal complaints and where do they go to make them? Is there any place to go to advocate about this?

I'm a working class citizen with a disabled child and yet feel punished, and scrutinized for my child being disable. No one cares that you have to work to keep up with basic bills and cost of living. No one cares that my child is almost out of medication and can potentially die without it. The cost of her medication is outrageously expensive. Yet you're expected to call these ridiculous 800 telephone numbers that have you hold for hours on end or don't even answer at all. I'm very frustrated and disappointed with this system!!!

Tried to change address online but it would never recognize me as a current user. Tried several times and also tried my wife's data. Could not verify either of us. This was all going on while I waited in vain for a response to my telephone call. I was told that someone would be with me in 90 minutes. 90 Minutes! The recorded message was very polite as it apologized for keeping me waiting. I have no option but to go to the very busy local office -- just to change my address! They are making more work for themselves.

This women answer the 800-772-1213 number at the SS office. She was rude, nasty and I guess she don't like her job. I ask well. I beg her to let me please talk to anybody else and she hung up. She said her name was Sharia. Shame on SS for having a person like that answering their phone lines.

I am a SSA male beneficiary. SSA sent recorded call to me one night saying they would call me the next day. The next day, a very rude gentleman called my house, never identified himself and asked for my wife. I asked, "Who is calling please?" He would not identify himself. He asked where my wife was and I said at work. Then he did the exasperation and I hung up. We get tons of calls from scammers acting and asking in this same manner. In any case, we do the appointment. The gentleman at the office was very nice and completed his part. Later, we needed to delete the premium for part 2 of Medicare part because I still have insurance left. So the SSA site says, "Just go online. No problem."

After calling Social Security Administration in Dallas (it's the Dallas Regional Office at 1301 Young Street in Dallas Texas. I was calling about a problem with my case and I would get a lady named ** and she would say things to me like I will do anything with your case and won't nobody do nothing about it so the next time I called her I was recording her hoping to get help because nobody deserves to be treated or talked to like that) on this day recording her I will submit the recording.

As I read these horrible reviews of the SSA, I must state, each and every time I go into the SSA Office in Altoona Pennsylvania for ANYTHING, I am treated with dignity and respect. The last time I went in was October 2018, I received what was written on the letter as a "Overpayment" notice. Upon reviewing the letter, this debt was from 1980 when I was 11 years old. Someone had been collecting death benefits in my name at the time of my father's death. I simply notified them I was 11 years of age in 1980 when this debt was incurred and I received nothing, they were kind and courteous, entered a waiver on my behalf and kindly asked me if there was anything else they could do to assist me.

I overdosed in April and from that Im unable to walk. I was approved for Disability. I went into the Winchester VA office to finalize my claim and start receiving my benefits. Ms. ** is the person who is handling my claim. She made several comments about me overdosing and how I shouldn't get any money. She was rude, yelling at me and talking down to me. I requested to speak with a supervisor and she refused to allow me to. Instead she walked up to the security guard and asked him to make me leave. There were no grounds for this but he said she asked him to do it so he had to. I've called 12 times in 3 months, she wont return my calls and I still havent received my money after 7 months. Avoid this office at ALL cost. They are crooked!

Yes I had got a back pay. They're only suppose to take out $40-$50 out of your check when you marry someone who is either on SSI or SSDI and you also get SSI. I got one from the local office but 2 in Indianapolis owe it and lied to Congress. Also they tell you to complain to them. They can't do anything about that. Give me what is owed. Do I need to get a lawyer to get it? I don't care how old it is. You still owe. Yes I complained to both offices about those back pays and they are still refusing to pay it and their abuse toward disabled people - that staff needs to get not only fired but a felony on their record for verbal abuse.

I couldn't remember my password for the SSA website. I requested a new one using the form provided. SSA said it would be sent to my email address. This never occurred. I tried several times over the course of a week. Nothing. I then tried to locate a website administrator link to report the problem. None. I then called the SSA phone number as soon as the office opened at 7:00 am. I was told by the recorded line that my wait would be two hours. Why even bother! This is one screwed up system that is obviously INTENTIONALLY designed to fail its customers. No doubt this is because its customers are not billionaires.

0 ** stars if I could!!! I went to the location in Islen, NJ and seriously ** THAT PLACE! The woman at the counter, was such a **, nasty, rude and the worst experience of my entire life. Go somewhere else. I went with my 73 year old mother at 9 am and the woman told me she’s not eligible for Medicare Part B. Long story short, she gave me all FALSE information and handed me a book on Medicare saying “go home and read this.” Nasty. I left, called my insurance broker who told me I needed a letter. So I went back where the line was out the door. When I got to the window with same woman, she says, “didn’t I tell you already she’s not eligible.” NASTY and RUDE. She wouldn’t give me the ** letter and I said, "I just need 2 mins of your time." I was telling her what I needed and she cuts me off and says, “your 2 minutes are up. Go to the back of the line.” ** HERRR. Seriously. Never EVER go here.

I can no longer log into my social security account because it has been blocked. I need papers for Medicaid. I called the Social Security office in Benton Harbor, MI, to get my account unblocked. They had a message saying they were too busy. Couldn't leave a message or anything. Then I called the main number and I have been on hold for over an hour at this point. The disregard for my time and energy is very disheartening. Everybody knows the government can afford to hire the appropriate help and they are neglecting to do so. It's just another slap in the face to the poor by the government.

I started reinstating my son's SSI 4.5 months ago. Every week I come to ask the man who handles it the status. Every week he swears to me it'll be coming on a Friday or Monday the latest. This have went on like 14 weeks. We were evicted from our home with 3 children due to a month lying repeatedly to us and not performing his job duties. His name is Aaron **. He works at Litchfield, IL office and lies to peoples faces daily. He takes this job as a joke and gets kicks out of seeing people beg him and yet suffer. So far no one has done 1 thing about it. I've filed many complaints and feel I'm being discriminated against. So me, my fiance, my autistic/ADHD son and my 1.5 month old baby and 16 year old son are homeless today on Nov.13, 2018. All due to lies and games and him not being reprimanded!!!

I strongly advise everyone dealing with any public paid servants, to record them and their dealings with all of them as these people aren’t doing there jobs which we already paid them to do in advance!! Also social security benefits disability insurance is not a benefit it's an account. A bank account we each paid in advance into before in case we got injured and disabled before we could retire!! Keeping our benefits from us is frauding us all!! The government is frauding the public and social security is one of the depts being used to funnel our money out of to line their pockets with for wars to extract more land and cash crops for the owners of our countries!

My wife and I are both permanently disabled and prior to getting married were collecting our own personal disability benefits, after we got married the Social Security Administration combined our benefits as a "Couples Benefit" then deducted a sum of $400 from our benefits which we were told we would eventually get back in Cost Of Living Adjustments known as C.O.L.A.s which we haven't in the four years that we have been married. Now we are always in debt as every cent of the benefits just barely pays the bills with nothing left over and the financial stress has taken a toll on our marriage. Social Security Disability and Retirement Benefits aren't friendly towards its recipients having a marriage and people who are disabled and retired who are single should just stay that way and avoid marriage unless you want your benefits cut.

Absolute worse experience in a public building yet! I went with good spirits, I have breast cancer and the treatments leave me fuzzy, so I thought best to do it in person instead of online. Brought everything online said I would need. Got a number and sat for 45 min. Called to a woman who seemed surprised. I had all my paperwork and wanted to apply for disability rights then. She handed me papers to fill out and sent me again into the waiting room, someone else has to take the application. 45 min later. I left. Honestly how long can a person with cancer wait??

The Intake Rep never introduced himself at the Social Security office in Dallas, Oak Cliff, TX. We were there to apply for Benefits. He was unorganized, unprofessional, rude and treated us unfairly. He snared upon us like we were inconveniences to his day. I finally asked for his name. He said, Mr. **. When we left his window and went back to the lobby area, I asked the female officer if I could speak to the Director and was told she didn't have time to hear about my complaint.

I had contacted my local office to ask some questions regarding my monthly benefits. After waiting on the phone for approximately 59 minutes (I had a screen on the phone that showed the time) the person finally answered the phone and immediately was hateful and seem so irritated that I even called like it was a big inconvenience. Throughout the entire ordeal not only was she rude she actually told me that I was not getting my monthly check for November. Keep in mind that it was November 1st when I called and my check was showing pending deposit at my bank for November.

I have been denied my retirement. The social security office stated I have an overpayment. When I tried to get them to look at they evidence. The clerk called security and had me removed from the office. Her statement was, "You veterans get too many benefits so you don't need Social Security." I will never be able to retire and cannot work due to chronic pain. Too bad Emily from the Minneapolis Social Security office never had to walk in the jungle of Vietnam for her country. Simply, a clerk that is anti veteran can cut off your retirement for any reason. You are not allowed to present your case.

I went into the Social Security office on Fondulac in Milwaukee, WI the first week in October to change my direct deposit. The wait was 30 min as always but I waited because I needed this information updated for my November payment. I finally seen a worker and provided my new account information and he assured me that my check would go into the new account. To my surprise I get an alert from my bank today stating that a deposit is schedule to come into the old account that was closed out. WOW, how can you screw up the simplest of jobs??? I really dislike these people because they don't show any empathy for people they SCREW OVER. They can actually careless on the who money they mess up as long as they are able to live their lives.

Well I went in the office and asked my worker in May 2018. I needed an advance so I could pay off my Jeep before they come get it. He told me to come in the office so I went the next day. When I get there he tells me that they don't give out money for that. But if I would bring him an invoice say I was going to buy something like furniture then he would approve it. So I gave him the invoice and he gave me the loan. So I paid off my Jeep.

I have a new caseworker. Actually I got this caseworker a little over a year ago. I receive interest on child support which affects my income I receive in my SSI! My caseworker never keeps my income up to date. With my health problems I go out of my way to mail her in what I receive monthly. She tells me she has 2 sick elderly parents! & the supervisor said they are shorthanded. I understand especially over the sick parents. I lost my mom 2007 & my dad has been extremely sick. I've called the social security office. They say they are corporate office & all they can do is send them a letter over the matter. I go through this every month!

I have a brother that have been professional diagnosed as a mental ill person with anxiety, schizophrenic, suicidal, homicidal yet Social Security of Baltimore MD sent him a denial letter saying, "We have demanded that your conditions is not severe enough to be considered disabled. In deciding this, we considered the medical records, your statements, and how your condition affects your ability to work. You said you are disabled because of mental, asthma, HBP, anxiety, schizophrenic, suicidal, and homicidal. Although you have some limitations, your daily activities are not significantly affected. Although you said you have serious limitations caused by your symptoms, the evidence does not show that your ability to perform basic work activities is a limited as you indicated.

I started working part time and I asked Slushie in Gallatin when do I turn in my paystubs? What did she tell me? "Respond when you hear from us..." Guess what? She knowingly gave me the wrong information and I NEVER heard from them. So, I grab my paystubs and go to the Gallatin office and I tell her that I have not heard from her. Guess what? I lost EVERYTHING because she knowingly gave me wrong information - they came up with a bunch of BS saying that I owe them 20K... where the hell did that nonsense number come from? Thanks to this p.o.s. SS worker, I was homeless for 5 months - I missed my son's wedding, I slept in my vehicle, I lost my home, I lost a job that I loved.

I am a SSI representative payee for my brother. My father, who was receiving social security benefits who shared the same name died. The same month my brother's benefits were terminated and for 2 months he didn't receive direct deposit pay so his rent checks bounced. I never received notice from the Sonora office until I was notified by his bank and I inquired. They then sent a retroactive letter telling me the was a problem with an annual report and I had to reply in 15 days... after they cut his pay for 2 months. I was told by this local office to go to ANY office, I sat in an office for 4 hours to be told 2 checks were in Sonora.

These people are the rudest people I think I have ever dealt with. Starting three weeks ago, my husband received a letter in the mail from SSA-Retirement Division-Chicago, IL... Not dated I might add, stating that he should call the number on the letter immediately and speak with a MRS **. Very, very rude, who hung up on me twice, talks over me, and will not listen to what I have to say regarding letter. We have left many voicemails for her. Two weeks we have waited for a callback. This morning we received it, but my husband was not available.

The Social Security Administration is a mess. Its workers are rude, unhelpful, insulting, threatening, and unprofessional. My wife has been yelled at, I've been yelled at, and I've also been threatened by an employee there, who told me I need an attitude adjustment. All I've ever wanted is specific questions about my case, where my backpay went, why my monthly payments aren't consistent and every time I call I'm given the runaround.

I am 43 year old. It took 5 years to win my case. The judge awarded me a large sum of back pay money. I was approved almost a year ago and still have not received my back pay. I have contacted my congressman. They opened a file, called an social security advocate they opened a file. This was in the beginning of July 2018. You would think a congressman could light a fire under their **, congressman are above social security. I feel they are violating my rights by keeping my money. I worked straight from the age 13 to 38 and when I need help because of a mental illness these ** just keep taking. They're ** around with my money. Not theirs. Mine.

Except for one lady who was nice, everyone else at the 800 number was adversarial and discourteous. All I wanted was a replacement social security card. That's it! The first guy told me that I needed a valid California driver’s license. I asked, "So you are telling me that only California residents can get a replacement card?" He replied, "Sir, either you agree to the terms or you don't!" and he hung up. Only California residents can get replacement cards??? The second lady asked all kinds of questions and I had to answer off the top of my head. Suddenly she said, "That's not what you gave me a second ago! I can consider that fraud and disconnect this call!" I told her, "Wow! Oh my God! You don't have to bother because *I* am disconnecting this call!" Perhaps they have less work to do if they can use any trick to get people off the phone line? I am going to the local office to close my account.

I called to help my mom fill out a form as a representative payee. The person I talked to was rude. He had no ability to think for himself. He told me that my mom had to go to the local office, and that he couldn't tell me why. He said she wasn't listed as the representative payee. The local office said that she clearly was and that the guy just couldn't make sense of the fact that her name was overlapping her sister's name. She told me that they don't hire very good people that can figure things out.

When I phoned SSA end of the first week in July 2018 to change my direct deposit to a credit union, the SSA rep assured me it was in time to change before the end of the month--a false claim, for SSA deposited my SS payment in my previous bank, which is an unsecured creditor during my bankruptcy proceedings and which gobbled up my SS check for overdrafts and attendant fees, leaving me with virtually nothing to pay my property taxes, internet, phone, etc. Since I live on SS retirement and Army disability, this will play havoc with my monthly budget cause the SSA, like other notorious government agencies, can't seem to move faster than a typical garden slug. Shame on these SSA slugs!

Was approved for Medi-Cal when I wasn't eligible; this was done by Orange County Social Services Agency; yes they made the error and it was not due to anything I did, said or presented to them. 3 years later, I received a letter telling me that my Medi-Cal benefits were being discontinued at my request... Not true! I never requested them to be stopped, so their language & wording is inaccurate at best. I went through the appeals process for Medi-Cal with some lady from OC Social Services "assisting me". We set up a date for a "Phone Hearing" w/ a judge. The social services woman never bothered to tell me that I'd have to pay back the MediCare monthly insurance premiums which are $135/month.

I have started a Facebook page so people that have been wronged by SSA can come together. I have been discriminated against by the people at my local office. My case was closed just because the caseworker didn't like me. Look me up WRONGED BY SSA on Facebook. RN I am filing a complaint to SSA and writing to my governor to see if this gets resolved but my story from start to now is there. I am looking for a Federal lawyer that got the balls to SUE them for unfair treatment, negligence. So far 7 lawyers turned me down. Maybe with a CLASS action, we can get somewhere and get our local office to do their jobs. Applied in 2009 approved 2018 deny 7x in between.

I have had an issue 2 times with 1 person. The 1st time, he asked my 24 yr old how her and her brother have a home and land in their name, That is none of his business. Today, he told me that I did not give him receipts showing I used 1,100 of my backpay to buy 2 ACs and flooring. I said, "Yes, you have it." He shook his head no. I said, "Hand them here," then I handed the receipts showing where I paid for 2 new units and flooring. I went 100 cheaper per ac unit and 150 cheaper on the floor so I could also buy some extra food etc. (500 a month is not much to live on). I get SSI due to my bipolar and my inability to deal with people. I feel he deliberately tries to cause me to lose it so they can ban me from Social Security offices. What do I do? How do I talk to someone else? What are my rights protecting me? I can't lose my income. Along with my other health issues, I cannot work. I would be homeless and starving.

I went to Dunn St. in Jacksonville, Florida to take my wife to her Social Security appointment. The place is a puke, you can't even go in front of the building because they are SMOKING AND PUKING PHLEGM and spitting all that green puke with smoke on the sidewalk. Meanwhile, the sign are POSTED "NO SMOKING" BUT NOBODY CARE.

Social Security YORK, PA claims they overpaid me. I had a one on one conference with Laura ** she seemed like a nice lady. She determined that I could not pay back the amount with my little Social Security income and confirmed me I would not have to pay back because it would be a financial burden. Then came the letter I have to repay. I called them and they said Laura ** said I agreed to pay $150.00 a month back to paid off. What a LIAR LIAR LIAR. Should not have her job. Now I am strapped with no extra money to even buy clothing.

Social Security Rep terminated my husband’s SSI for missed appointment that was scheduled for the day following the death of my brother. I left several messages to both the Doctor and the caseworker trying to reschedule the appointment but never received a return call, then the day his direct deposit should have arrived I didn't report that it was never received because I had no payment scheduled, so when it came time to access the funds I realized it was not there and to be honest I was still mourning the death of my brother. It was very hard because I was with him through his time in hospice up until the end and it was very quick. We had a month, and we were still trying to process the recent passing of our father, it was less than a year I had lost 2 people very close to my heart and became very depressed so when I tried to explain this to the Rep she acted as though I was lying!

I have been disabled since 1999 awarded 2004. I had many surgeries over the years and was able to sit up for 8 hour. I had my children abducted in 1999 and I was ordered to pay child support out of my disability. I have never seen my children since they were kidnapped. I had one more child and I have raised her every diaper and bottle. As a result I could no longer pay my bills and lost my home that was paid for. As of now my child and myself are homeless. I lost my car, my disability, I get nothing. No food stamps. No money. Nothing. I went to a Dr. who spent all of five minutes deciding I wasn't disabled for Obama to steal my disability money. Then I went to Human Resources and they kept trying to force me to work or I could not get TANF. I just had another ** hit me head on in my 3rd severe car crash. I never had a ticket my whole life. I don't work because I cannot. I have nothing to support me and my child.

I called this morning as they sent my social security benefit to wrong address. I wait 45 MIN. And the lady Angela tells me they get it from IRS. I stated the IRS has my correct address. I never lived at the address they sent it to. She hung up on me. I called IRS. Mr. ** stated they have my correct address. I call the Social Security office and request call back. One hour later Angie calls and I nicely explain and she says, "Hold on" and hangs up on me? Really? They need to be held accountable. This is so wrong to do to elderly and handicapped. I am appalled by the treatment I received and wasted 3 hours only to get no help.

Ok where do I start. Some VERY RUDE & RACIST WOMAN was VERY rude to my boyfriend who is **. He had a misunderstanding with his payee and tried to switch me to his payee and said and I quote "There's not going to be any more money issued out to you by us today so you just make sure you contact your payee to make sure you get your money back..." The woman didn't even TRY to help him. She was just right down obnoxious to him and when he wanted to make me his payee the woman rudely asked me & him how long he and I been together which was none of her business. I said 6 years and then she stated quite rudely, "I can't do that because girlfriends will come and girlfriends will go and what will you do if you 2 break up and she takes off with your money?"