Social Security Administration Reviews

I had my name changed a few years ago. I came in person, got my new card, and went on my merry way. To my surprise, I'm unable to do anything legal with my social security card because even though it's official, nothing and nobody is able to recognize it. I've called many times, but because of my previous name change everyone keeps on not being helpful and also calling me ma'am. Well this "ma'am" has a beard. Are you blind??? My parents should've never been allowed to name me considering everything I've had to put up with from social security. I've not once met or spoken to a single respectful employee from social security, and my problem (several years later) still isn't resolved.

SSA RESTON VIRGINIA. When I call here, I wait for more than an hour and then get a call from another branch (Maryland and Washington D.C this office RUDE SERVICE ALSO.) and they forward the message to this office and say someone will call me back, but after several days, I have not received a call from anyone. I have been to many government offices, but I have never seen such responsibility and duty as a public servant as here. It is only the citizens' hope that things will improve in the future, but if possible, I think the best way is to not create a situation where you have to go here.

Mr. Dwight ** of the Savannah Georgia’s Office was a tremendous help in figuring out the issue with my son’s case. He took the time to explain the steps in the next process. He apologized for the long process and long the phone hold.

I filed online the form to apply for a social security card for the first time since it did not automatically come after I entered the USA. The online for confirmation gives you 45 days to submit proof at your local agency. It recommends to do an appointment online but does not say it's mandatory! Since creating an account with the Social Security when applying for a social security for the first time, the ID.ME system asks for an ITIN number if no social security is selected. This needs to be modified for another way a person can create an account especially when they just arrived to the USA and need to make an appointment online to request their social. They have no need to apply for an ITIN since they entered legally and the SSA stopped the automatic issuance of the social and are now requesting people to create an account and make an appointment.

SSA.gov is a terribly designed website!! It took me 4+ hours just to setup my ss account. I ended up having to go to my local post office to get verified. The SSA.gov site wouldn't accept my pictures of my new RealID California issued drivers license. The postal worker said they get dozens of unhappy SSA.gov people daily! I am writing this review now while sitting on hold for what the Social Security 800 number robot tells me will be over 120 minutes! This organization needs to be fixed! I've paid into social security for 52 years. I am a 67 year old man who is now disabled and having a extremely frustrating time accessing this undeveloped agency!

This Agency needs a complete overhaul. When you call, they are not capable of providing any answers. They are a call center to relay messages to employees that can access the database. Incompetence is an understatement. I requested an accounting of all my payments due to a discrepancy between my bank deposits and their records of >$1,000,00. Waiting over 60 days for information. When I called for an update, they can’t answer. They are really good about returning calls. If only they could answer a question.

I attempted to contact the SSA on two separate occasions on 5/29/25 by calling the Jersey City office. Both times, I was placed on hold and then abruptly disconnected. Additionally, the representatives I spoke with refused to provide their names, which appeared to be an intentional effort to avoid accountability for their unprofessional and dismissive behavior.

This is the WORSE Agency under our government. The people are incapable of thinking, reading, writing or arithmetic….no joke! Did not get my benefit for May 2025 as of yet. They can’t tell me anything. The racism from the ** and foreign people towards ** in this country is viral. This rating is actually a zero “0”.

The Social Security Office in Reston brings a headache and has zero sense of professionalism serving the public. I came to this office for three times with a total of 5 hours waiting just to update the date of birth which the system messed up, but nothing was done, because of the officers' unprofessionalism. 1) The website doesn't list out the full package of materials required; 2) Officer blames on applicants for the officers' own mistake; 3) Officer has no respect to the applicant's time (e.g., the officer asked the applicant to go get additional documents, but when the applicant came back to the office with documents in hand, the officer doesn't process the case but asked the applicant to reschedule an appointment a month later). How could the tax payers' money go to these people who have no spirit for serving the public. They should be fired. Shame on it!

I have been calling SSA over the years and have always found their agents helpful and professional. While there is usually a very long wait (often hours) to reach and agent, the SSA was smart enough to offer call-backs so you never need to wait on hold.

I've been trying to apply for Social Security benefits and this is not new news, but they are so disorganized. I was waiting for them to send me a packet in the mail to complete and I didn't receive it, but then I get a demanding letter in the mail, and it's claiming they'll not work with me if I don't complete their required forms. I called them and told them I never received the forms and asked them as to when they actually mailed OUT the forms to my home. They then admit they accused me of first scolding me for not filling out the forms, and THEN decided to finally mail them out to me after their accusations. Then, I receive a letter from them weeks later claiming I called them up on a particular day and asked them what my birthday was.

What a FUBA situation. Can't file for part B online but I do not have nor have I had employer provided healthcare, I am self employed but indicating this I can not proceed because the application wants information I can not provide because there is no answers to give. Calling SSA to speak to someone to correct the issue is pointless unless you wait 1 1/2hrs on the phone. I do not have that time to wait for an SSA employee to decide to pick up the phone and then will they even be able to help.

I had a phone review for my son today scheduled for 2 pm. Malik was prompt with the appointment time and knowledgeable while explaining the guidelines and procedures. When there were instances where I didn’t understand something he was extremely patient and kind while explaining everything to me. Received excellent customer service.

Hours waiting on the phone for a representative for a service that can be done easily online if the infamous online services would work as it should. This would free phone waiting time for people unable to use technology or for elderly people that can’t either use the online app or go in person to the office with extremely long waiting time even with an appointment. Offices lack enough restrooms and parking for the amount of public attending during rush hrs and personnel sometimes is rude and inefficient or are tired for the amount of work. It is shameful for an agency that manages our money. It is great to cut unnecessary expenses and to implement safety measures but this is extreme and abusive and disgraceful. Disappointed and the worst part is that you need their services and have to deal with them because you have no other option.

Called Social Security Administration at 1(800) 772-1213 only to be on hold for 5 hours 21 minutes and counting. This is unacceptable and disgusting. Answer the damn phone, we need to comply with the letters from your office. Why is no one picking up the phones. Is this an excuse to get paid to do NOTHING. Fire them all and let us use an AI system instead. These people don’t care and don’t like their JOB!!!! This is the 3rd time calling today 03/25/2025. The first time they offered to call me back and right when they asked for the number the call dropped, called back a 2nd time and the call dropped after 2 minutes into the call. This is absolutely TERRIBLE and UNACCEPTABLE. We need WORKERS that actually want to work NOT these lazy bums that just want to collect their paycheck and go home. DISGUSTING AND DISGRACEFUL!!!!

I called today local Social Security Office to update my income since got roll over from Covered CA, so I choose for call back instead of waiting for the whole of 76 minutes. Gabrielle the representative who called me back and to update my information on phone confirmation back and forth step by step. It's kind of long process and got hang up somehow so I try to call back, I was surprised Gabrielle call me back on the other line to complete my application. She was really nice, professional and patience with me. Thank you very much your service, it's plus that I don't have to go in to waiting line for hours in the office!👍

The automated system is ridiculous, if you're on hold more than two hours the msgs play over and over, music too loud!! Still wasn't satisfied with my question❓⁉️⁉️ Hire more help, people need you!! Also creating an account is a nightmare, why do people need appointments? What happened to first come first serve? You make them drive all the way to the office then tell them they need an appointment?, UNBELIEVABLE!!!! Why is everything so difficult regarding your office??

Their log-on system (under My SS) is very bad. If you forget your log-on user name, or passcode, they only send a code to your phone! And if your phone is an old number (like mine), there is no screen to update it!!!! You basically are stuck and no there way to skip that page, and or any other way of identifying you so that you can log on into your account.

On 2/11/2025 I had a wonderful experience with a SSA representative named Ms. **. Sometime as caller we do not know what to expect, but I was so very grateful to have heard such a kind and pleasant voice on the other end of the phone. She was able to provide me with the resource I needed to resolve my issue. She was extremely professional while conducting business. Thank you Ms. **. I felt very comfortable and at ease having you to assist me today.

I applied SSI last Oct and now 5 months passed. They are too slow and causing some people to eventually committed suicide. All the systems are dysfunctional due to laziness. Criminal justice system will just block you! I hope possible recipients should receive check during first 2 months so people won't feel so hopeless. It needs to be reformed! May God guide us! 🙏 😇 💕

Very unprofessional. Bad service. I am disabled and cannot get any help. Too many forms to fill out. Very confusing. I tried calling to an agent but put me hold for 2 hours. Bad attitudes. Didn't get no help. My claim is still pending. It's been 6 months already.

Horrible and horrible and horrible service! Every time I try to contact social security, it always took several hours before I could reach someone to answer the call and then the call would be dropped by itself. I hate social security service!!!!

I want to give a HUGE shout-out to Shayne at the Lansing, Michigan office. There was an issue with my monthly pay, and he figured it out! I'm thankful for really GOOD customer service. Shayne is knowledgeable and SO helpful. Thanks, Shayne!!

My husband has not received his Social Security back pay. The Washington County PA Social Security office and Baltimore Distribution Center are doing absolutely nothing to resolve this and are destroying our lives. Money that he is entitled to they are withholding pretty much stealing his money. My husband has no kidneys and struggling with dialysis. No return call from the supervisor after calls every day. These people are lazy and heartless & refuse to call or do anything. It's disgusting and disgraceful. This is causing irreparable damage.

I had an outstanding experience with my local Social Security office (Harrisburg, PA) yesterday. I know, shocking – right? The truth is, it took me FOUR tries to get an agent to listen to me, hear what I was saying, and help me. Oh, and the person who provided the worst and most inaccurate information? A gentleman from that same office. I took a deep breath and called again. Fortune finally decided to smile on me. I spoke with Julie, who listened and helped. She was the person to find the information I’d provided. It had been there the whole time.

Filed an application for retirement October 2024. Their website and phone message states a letter will be received within 30 days. No letter received so I called their 1-800 number on 01/07/2025 only to find out to receive a call back you'll be waiting 2+ hours. Received a call back from someone who clearly could not navigate their own system. I still have no idea why it has taken going on 90 days and no answer on if I qualify after paying SS taxes for over 50 yrs.

Today I called to find out why extra money was deducted from my social security check. Kendra was very rude & very hard to understand. I just kept asking her why it was taken out & she never answered me. She told me I should understand it myself. It was on 1/8/2025 at 11:15 am central time & you recorded it. She only wanted my SS number, never asked me my name. Now I wonder if she will steal my information. Dishonest people.

My social security payment has not been deposited. I call the 800 72 1213 number. Waiting on the phone for over 8 hours one day. No answer. I think I was scammed. I did report online to OIG SSA GOV. I hope to get a replacement payment because it's my source of income for monthly expenses. I will try again that maybe I can a answer from a employee this time. I will verify by name, date, time of call and won't be scam. Never had a missed payment.

First day of this year and SS discontinued the "walk ins" and their phone number for appointment doesn't work... Both the 0800.772.1213 and 1866.414.4754. I just impossible.... And the Doctors millionaires.....

I greatly appreciate the help I have received from the people in the local Social Security Administration. They have all been very helpful with signing up for and any issues along the way. They have a very thankless job having to deal with so many people with many different issues.

I am 72. I recently received a letter from SSA stating that my retirement benefits might increase if I used my own SSN instead of my ex-husband's. I took a chance and re-applied under my own SSN, and now am receiving $350 more each month in SS benefits! I am truly grateful to the SSA team for providing me with this information and for making the reapplication process quite simple.

Had to call the Social Security Administration to verify that my mother's death was reported by the funeral director, but also to specifically ask an agent about my mother's last social security check and how that process works as I've gotten mixed information from several sources. Firstly, I waited an hour to have my call answered and I could tell the female agent had an attitude right from the start. Her tone of voice seemed annoyed that I had even called. She had no empathy whatsoever regarding the reason I was calling. She snapped at me and spoke to me like I was stupid when I was just trying to verify that I am correctly understanding the extremely minimal information she gave me about a complex issue using terminology I wasn't familiar with.

I called to opt out of medicare and was told I would receive a form almost a month ago. I called back to check on the form's status because I didn't receive it and was told the wait to speak to an agent was greater than 120 minutes. It's been 3 hours and no call back so I guess I won't receive a call back from them ever. This is a waste of taxpayers' money.

Just a few words!!! The people working for our SSA get it our SSA should all be fired!!!!! They're incompetent. Also they do not even try to help people at all. Absolutely pathetic people. Ask for a supervisor they put you on hold and leave it. All should be fired especially the head of the SSA. Hopefully Trump fires their **.

Sitting in the office more than 3 hours. Got my number. It looks like many people are giving up after hours waiting. SSI officers call the number, nobody was there anymore. After another 5 minutes call the number again and again, another 5 minutes final call. Few people already left and because of this, there was almost 30 minutes waste. Nobody was helped. There is no way to make appointments online or phone. Very bad customer service. Finally, I talked to customer service representative, took 5 minutes to answer my question, he was helpful.

I have never in my life been treated so disrespectful. I have been calling for months. Can't get through. Call back requests never come. Finally after being on hold 2 hours I called a different number. Was hung up on immediately. Called back, put on hold, got a woman who refused to give her name. Didn't want to help told me to figure it out would only tell me not her problem. Social Security employees are the biggest waste of tax payer dollars! You are supposed to be able to make a review after your call but you employees hang up on you.

I would rate this government entity zero Stars if that were a choice. I have never in my life seen such a waste of taxpayers' dollars. By far the laziest, disrespectful, rudest, employees that I have ever encountered. I have been approved for SSDI over a month ago, and haven't even received an approval letter in the mail. Smh. By the time these people get off their SSA I will be homeless. Somebody needs to step in And fire these lazy good for nothing people. Disgusting.

A company I never worked for turned in wages and I never worked or ever heard of this company.. SSA stopped my benefits and I took W2 and last paystub to show my part time employer.. They had a enormous amount for repayment.. I gave them the information to correct and the local office is telling me one thing and the other SSA entity still used a overpayment amt and subtracted my benefits until next year and stopped my benefits till next year and I never worked for this company and they have proof..

Social Security terminated by benefits without notice after putting on $105,475.00 on my income that was not mine! Left me no job, no money, no meds, overdrawn acct due to their error!!! They stated they I am working for a company I never heard of and still there! They have too much power over OUR money

I called to ask a simple question about how a 401(k) contribution affects the limits on Social Security. I waited on the phone for an hour and heard the excuse that “sorry will get to your call shortly” About 5000 times until I got so disgusted I hung up, knowing I would never get a real person on the line. How sad that this agency is so poorly run for people like me who work their whole life and can’t get in touch with the one department that helps in old age.