Social Security Administration Reviews

Today I called to find out why extra money was deducted from my social security check. Kendra was very rude & very hard to understand. I just kept asking her why it was taken out & she never answered me. She told me I should understand it myself. It was on 1/8/2025 at 11:15 am central time & you recorded it. She only wanted my SS number, never asked me my name. Now I wonder if she will steal my information. Dishonest people.

My social security payment has not been deposited. I call the 800 72 1213 number. Waiting on the phone for over 8 hours one day. No answer. I think I was scammed. I did report online to OIG SSA GOV. I hope to get a replacement payment because it's my source of income for monthly expenses. I will try again that maybe I can a answer from a employee this time. I will verify by name, date, time of call and won't be scam. Never had a missed payment.

First day of this year and SS discontinued the "walk ins" and their phone number for appointment doesn't work... Both the 0800.772.1213 and 1866.414.4754. I just impossible.... And the Doctors millionaires.....

I greatly appreciate the help I have received from the people in the local Social Security Administration. They have all been very helpful with signing up for and any issues along the way. They have a very thankless job having to deal with so many people with many different issues.

Had to call the Social Security Administration to verify that my mother's death was reported by the funeral director, but also to specifically ask an agent about my mother's last social security check and how that process works as I've gotten mixed information from several sources. Firstly, I waited an hour to have my call answered and I could tell the female agent had an attitude right from the start. Her tone of voice seemed annoyed that I had even called. She had no empathy whatsoever regarding the reason I was calling. She snapped at me and spoke to me like I was stupid when I was just trying to verify that I am correctly understanding the extremely minimal information she gave me about a complex issue using terminology I wasn't familiar with.

I called to opt out of medicare and was told I would receive a form almost a month ago. I called back to check on the form's status because I didn't receive it and was told the wait to speak to an agent was greater than 120 minutes. It's been 3 hours and no call back so I guess I won't receive a call back from them ever. This is a waste of taxpayers' money.

Just a few words!!! The people working for our SSA get it our SSA should all be fired!!!!! They're incompetent. Also they do not even try to help people at all. Absolutely pathetic people. Ask for a supervisor they put you on hold and leave it. All should be fired especially the head of the SSA. Hopefully Trump fires their **.

Sitting in the office more than 3 hours. Got my number. It looks like many people are giving up after hours waiting. SSI officers call the number, nobody was there anymore. After another 5 minutes call the number again and again, another 5 minutes final call. Few people already left and because of this, there was almost 30 minutes waste. Nobody was helped. There is no way to make appointments online or phone. Very bad customer service. Finally, I talked to customer service representative, took 5 minutes to answer my question, he was helpful.

I have never in my life been treated so disrespectful. I have been calling for months. Can't get through. Call back requests never come. Finally after being on hold 2 hours I called a different number. Was hung up on immediately. Called back, put on hold, got a woman who refused to give her name. Didn't want to help told me to figure it out would only tell me not her problem. Social Security employees are the biggest waste of tax payer dollars! You are supposed to be able to make a review after your call but you employees hang up on you.

I would rate this government entity zero Stars if that were a choice. I have never in my life seen such a waste of taxpayers' dollars. By far the laziest, disrespectful, rudest, employees that I have ever encountered. I have been approved for SSDI over a month ago, and haven't even received an approval letter in the mail. Smh. By the time these people get off their SSA I will be homeless. Somebody needs to step in And fire these lazy good for nothing people. Disgusting.

A company I never worked for turned in wages and I never worked or ever heard of this company.. SSA stopped my benefits and I took W2 and last paystub to show my part time employer.. They had a enormous amount for repayment.. I gave them the information to correct and the local office is telling me one thing and the other SSA entity still used a overpayment amt and subtracted my benefits until next year and stopped my benefits till next year and I never worked for this company and they have proof..

Social Security terminated by benefits without notice after putting on $105,475.00 on my income that was not mine! Left me no job, no money, no meds, overdrawn acct due to their error!!! They stated they I am working for a company I never heard of and still there! They have too much power over OUR money

I called to ask a simple question about how a 401(k) contribution affects the limits on Social Security. I waited on the phone for an hour and heard the excuse that “sorry will get to your call shortly” About 5000 times until I got so disgusted I hung up, knowing I would never get a real person on the line. How sad that this agency is so poorly run for people like me who work their whole life and can’t get in touch with the one department that helps in old age.

On 6/7/2024 I used the SS website to request change in banks for direct deposit for my monthly social security check deposit. The website said it would take up to 60 working days for the change to be implemented. On July 26, I received an email that my request of July 19 (?) to change banks had been received and it would take 60 more days to implement. Bottom line, if you want to get results or even questions answered visit your Social Security office. The website is just a sham.

They treat the disabled population like absolute garbage. They will do anything they can to prevent permanently disabled individuals from receiving benefits even if they're homeless with children. They will make up exchanges that you "missed" just so they can put suspensions and restrictions on your benefits until you are no longer receiving any. If you are at all educated on how the program works, they will try to confuse you in conversation. Staff are rude and insensitive to your medical needs and situations.

Keep your opinions to yourself. I couldn't care less what you believe. Called 800-772-1213 for login support. This people need to be trained better. I had this lady telling me not to use a password manager. She was literally upset with me for using a password manager. Lady I called for tech support! I don't care what your 1950's life lessons or your beliefs. 33 minutes on the phone with her and she couldn't resolve the login issue. What a waste of time.

877-714-0394 is the number for this branch! Idk why it has the 1800 main office number for it. I been getting NJ foodstamps for months and SSI yet no medical that I'm automatically entitled to and when I try to sign up they deny me because this branch my local branch are too lazy to fix it. Now I gotta call these idiots after needing to get the right number from the main office to ask why they are taking so long to update my address. It's been close to a year I been back in Jersey. I was gone ten years but I was born and raised here. I live in my childhood home again. I first got foodstamps and SSI from this state when I was 21. They better fix this asap.

I recently worked with John in the Cheyenne SSA office. There aren't enough words to express what a positive and helpful experience I had. John was friendly, kind, efficient and effective. He even called me and left a message with follow-up information after the appointment. Thank you, John. And I hope this review serves to remind that there are good people everywhere doing great and important work.

I’ve tried calling all morning to talk with someone. I’d get through the waiting period, it would ring and someone would pick up, and then hang up. I’ve been hung up on 4 times today. They are the worst to work with. I’ve been trying to get my card since February. And every time I call, they tell me to bring in a certain document, I do and the people at the office turn me away saying my documents don’t work and I need something else. Seriously worse than the DMV.

It is easier for an incompetent to terminate their benefits and die, than for them to be their own payee. So that is what SSA are doing. I have started the starvation process rather than go through the SSA loop again.

Case workers never return voice messages!!! Been trying to reach them for two weeks, 4 voicemails and NO RESPONSE. How are you supposed to reschedule a meeting if they DON'T ANSWER THEIR PHONE OR CALL YOU BACK???!!!

Applied for benefits online on July 19,2023 and got an email that if we needed any information we will call you. My case was assigned to some Dunlap and I was provided with her extension number. Surprised to receive an email on July 26 "we have not received the info which was requested on July 19". Sent all original documents through priority mail which delivered to SSA next day. On August 27, got info that we have rejected your case because you have not provided required documents. Called Dunlap at least 100 times who never answered phone calls and the voice messages.

I called the social security office and got the message that my phone wait time is one hour 20 minutes. Can't believe what I heard! I gave up on contacting the office. I can not believe that this is what the agent does to people.

With my new experiences with the Social Security Department, make sure you don't plan a retirement date with your employer until you receive a benefits letter unless you're planning on using your retirement savings to pay for your existence or you have no issues with cash. This government agency is supposed to take care of a highly important part of a person's life. During a previous call (one of many), I received information in error. The agent told me to delete my login.gov account that I to create because my standard account no longer worked. He said he would reset my standard SSI account, and could access the standard in 24 hours. This was not correct. He also told me of my payment date, today I was told this was incorrect.

I waited for over an hour for someone to pick up the phone. Foreign accent was difficult to understand. All I wanted was to report a change of address. The representative was very rude to me, and seemed to enjoy the power of intimidating me. It was a very negative experience.

Waiting over one hour on the phone. Why don't they have an automatic callback system? When I look up who is the head of social security, it is someone who supposedly has technological expertise. I cannot make or receive calls because I am holding, holding, holding.

I have been trying to get my Social Security benefits due to me related to my husband’s death for over 7 months. Three letters with appropriate forms. Two trips to SSA in my area. I give up! It’s not worth my sanity.

Received a letter in the mail to call and update my direct deposit information which I thought SSA and SSI work together. Unfortunately they don't. I called last Tuesday, was on hold for over and hour. I finally reached a representative. I gave her all of my new information. I decided to call this morning for a follow up and this man told me she didn't update anything. Beware. It's best to go in the office because you have people pretending to do the job. I'm highly upset. I'll never update anything over the phone again. I'll just make a trip to the office to ensure my business is taken care of. Customer service isn't the same anymore. Some people just don't care because it's not hurting them.

Social Security had cut off my benefits and I don't have employment. It has been four months since they sent me a payment. It seems like I am being targeted for no reason. I am a older single female. I need my money to help pay my bills.

It took me more than two hours or three before I could get an answer about my benefits being terminated. I thought l could never get the help I needed from the SSI agents, until I spoke to a person by the name of Mrs. **. Thanks to her she helped me resolve my troubling and stressful issue. I think she deserves a lot more recognition as far as helping, people with disabilities like myself.... Thank you Mrs. **. We need more people like you in this planet..Thank you so much for helping me...God bless.