Social Security Administration Reviews

Called my local Minneapolis office. Of course the wait time was well over an hour, yet there was no option for them to call me back, so I had to sit on the phone and wait and wait. When I did finally talk to someone, they said they needed to speak with my son who is in school about a matter that has nothing to do with my son! I was calling simply to verify that they received paperwork that I had dropped off at that location about a month ago; that’s it! The woman I spoke with kept saying that my son had to give permission for me to speak with her and I repeatedly said that this issue had nothing to do with him. She then hung up the phone on me! Stage 4 terminal cancer and this is what we deal with? No help, just jerk you around until you die with no help. Welcome to the social security team I guess.

The SSA has let me down multiple times since my marriage on 11/24. I applied properly online, but then at a scheduled appt in the SSA office, the young lady advised that I could not fit my whole name on the card. Having spoken to 3 people on the phone, 2 people in person, I've been sent 2 invalid social security cards (which goes towards my maximum card replacements allowed) and the most recent visit to the SSA St Cloud advised my marriage certificate no longer serves as a form of ID. Please explain. This experience has been terrible, frustrating, and inflexible. 0 stars.

My wife and I visited the Patchogue, NY Social Security office today, and had a really good experience. The office was newly renovated, clean, and pleasant. The service was very prompt and professional, truly beyond our expectations. The representative who helped us, Mr. **, was professional, pleasant and helpful. Truly our best experience ever dealing with a government agency and staff!

I walked in to the Social Security Office in West Philadelphia, Monday December 8, 2025 around 10am. The moment my son and I walked in we were greeted by two very pleasant and helpful security guards, Ayana and Mike. We waited about 20 minutes to be seen. We had no appointment so I rate the wait time very fast, indeed. Ms. Gould was simply phenomenal. Being very knowledgeable about social security, she answered each question that I had clearly and thoroughly. She also tidied up my daunting social security issues. I left this office with a smile on my face and raced home to write this review.

12/03/2025 I was there to do an application to get a Social Security card and one of the reps had got very rude and nasty with me and she kept calling me incompetent. Just being nasty when I was just there to do something simple for me and my son. Notice I am disabled and I do get Social Security And I will not be letting nobody treat me any kind of way. If you can’t do your job let somebody come over there and do it for you. You can’t get ugly with other people and then decided we need to defend themselves then y’all wanna play the victim. It’s not gonna work that way. Treated so nasty. So horribly. Social Security gotta do better when spectrum when people with disability get Social Security coming down there to get a few things for children like their Social Security card.

Word of warning, do not do anything without a written notice from SSA. I had an issue with SSA and followed their directions. The resolution I received was not understandable so I called the office, they could not figure out why their resolution was written as it was. I followed the directions provides to me on the call and sent them a check to cover the "overpayment". SSA still took the money for my over payment out of my monthly check. This has been going on since June, 2024; it is now December and they are saying it will take 60 plus days to resolve, even though this is their mistake. Get it in writing!!!!!

The incompetent customer service reflects the current administration. I called to figure out why my mother's Extra Help was dropped despite her being blind, elderly and disabled. First, the wait time is over 120 minutes. So, for anyone with a job or a life you can opt for the call back. I called at 3pm. At 6:55 I finally get a call back. The agent, Jamie, wants to identify my mother, never mind the fact that I am a Designated person to speak on her behalf. So I get my mom to identify herself and all of a sudden the information is incorrect. How?! Everything was correct. So I asked him/her to read back the information.

(November 24, 2025): I visited the Social Security office in Fort Myers, Florida (Suite 25) on Monday, November 24, 2025 around 10:20–10:30 a.m., and the lady at the entrance who was checking appointments was extremely rude and impatient. She didn’t take the time to listen to why I was there, and her attitude was very unprofessional. When people come to the SSA, they deserve respect and basic courtesy, and sadly that was not my experience.

It's unfortunate that these people have a God complex. You're nobody but a customer service rep. My son was born with autism and other disabilities. So now, at 19, I'm trying to get what he is entitled to, what his father has fought for being in the United States, military for 24 years. We had an appointment Monday. I sat here for an hour. They never called when I called them. They said we tried to call twice. My phone shows no record of that, they rescheduled me till Friday the 31st today, nobody called me at the scheduled time. So I was trying to call them because I wasn't going to wait too long passed the scheduled time like I did last time. So they could lie to me again.

When calling in, staff is very rude, impatient, they do not allow you to speak. I am another professional, that attempts to do my job, and they all cut you off, yell, give the worst responses. There needs to be more training and empathy. There are never consistent responses when calling in as well.

Dealing with the Social Security administration is one of the worst "business" encounters I have ever experienced. I have been a business executive for over 35 years and if I ever behaved in a manner that I experienced today, I would've been walked off the premises of any company I ever worked for. They need a complete overhaul of their staff and retraining and how to talk to the public. We are their clients and we pay their bills. Their lack of recognition of this is astounding. A little common courtesy, kindness goes along way not to mention respect. Try being a decent human being. I've read through the reviews on this website regarding the Social Security administration and I am appalled. This is not 1950 America. We are in 2025. Have we learned nothing?

I have never experienced anything like this with the Social Security Administration. I changed my phone number, went through their online system, and tried multiple times to self-verify. Even after clearing the cache on my computer, the system would not work. Now I’ve been on hold for three hours, waiting for someone to answer. This is simply not a functioning government. I’m 62 years old, and I’ve been around long enough to know it has never been this bad under any other president. There were promises of government efficiency and “draining the swamp,” but this is the worst I have ever seen. Citizens deserve better than a broken system that wastes hours of our lives just to solve a basic issue.

Everyone that works there is so very rude and will even threaten to hang up on you if you don't agree with them, raise your voice even the slightest at them. They talk down to you and treat you like you're scum. They sent me confirmation of an in office appointment but then refused to see me when I went in. I hope when they need SS that they get treated as horrible as they treat others. Karma..

Well I think everyone who uses Social Security website knows that you're lucky if your account works for longer than a year before it no longer allows you to log in. Unfortunately, the woke generation that they have hired and Generation Z know absolutely nothing and cannot answer no questions or help you. As a veteran of the Vietnam war, 70 years old and now I have to battle cancer I also have to battle these idiots who sit on the other end of the phone and never pick up. All voice boxes are constantly full.

Total WASTE OF TIME!! Social Security uses "login.gov" to authenticate an individual identification with driver license pictures of front and back. My cell phone camera took precise and accurate pictures, however, it was not "GOOD ENOUGH" for successful login. Please people, don't attempt to follow their ridiculous directions. The only other alternative is to have your identification validated at your local Post Office. How EMBARRASSING that the Social Security Administration is completely inept, irresponsible, and DISORGANIZED. AMEN.

The most unorganized government organization I have EVER dealt with. I am STILL trying to get my last name changed after marrying 4 months ago. They mail your new social security card through USPS WITHOUT a tracking number. My card never showed up. They have no idea where it is and it has been a nightmare trying to get them to mail me a new one! Even after many phone calls and a scheduled office appointment I still can’t get a new card mailed to me.

The purpose of having customer service agents take calls at a service center versus AI models is because they have a certain level of competence and a thought pattern that cannot be replicated via a robot however, after my interaction with the 1-800 number this morning, I’m not so convinced. It seemed like a simple ask, can you confirm that the required information provided via fax was received? After numerous scripted responses of "I can not provide any information because you are not an authorized representative," mind you, it’s my husband and I am listed on the application as just that so thoroughly confused. No compassion, empathy, logical attempt to resolve phone call. Asked to be transferred or set up with a phone interview and was told that’s not possible. If this is what the future has in store for us, God help us all.

Drove 40 minutes to bring homeless friend on SSA to explain their change of address was due to not having one so please immediately direct deposit monthly check from now on. Not hard to understand, right? Well, after they repeated it 3 times she said she understood, but also said "If you get 2 checks, make sure you return one.??? Anyway she continued mailing the checks and they got returned so this poor person went 2 months with NO money!! DUH!!!! GOOD JOB!!!

Greetings! My Family and I recently moved from Germany to Fremont California with her German Firm for 3 years. I was amazed at all the issues we would face with me being a US Citizen and my Wife a ** National. One of the things I had to do was change my address and phone number with the Social Security Administration and we tried online first. I was asked for a "National ID" card as proof of myself. Never heard of such a thing. I tried my Military Retired ID card along with my US Passport, both were rejected as proof of Identity.

This was my first time visiting this SSA, located in National City, and I was genuinely shocked by how poorly it operates. Clients were shouting across the room, and the atmosphere was completely chaotic. It’s painfully obvious that this facility suffers from a total lack of management, structure, and basic respect for the public it’s meant to serve.

Deplorable service. I switched credit unions. SSA suggested I go through the website to fill out new info. I was told that last month‘s check would still go to the old current credit union, but the following which would’ve been August 1 would go to my new credit union. It did not. I called many times-hung up on, interrupted constantly refused to listen, called names and hang ups after as long as 4+ hours on hold. I’ve been calling about this for close to two weeks, to be sure they got the new banking information but they would not tell me. Called Since 8/1, to find out how I can get my check, I talked to 7 people, the most recent a supervisor.- more of the same abuse.

Waited over 2.5 hours on the phone to apply for death benefits. The website is generic and offers no online solution. Just call and "make an appointment." Grab a book or watch a movie you will have enough time to do both waiting for an agent to answer. Tell the agent you want to set up an appointment to apply for benefits. They'll schedule it and determine whether it'll be on the phone or in person. SERIOUSLY wait over 2 hours to be told, "Now you have to come into the office!" This is the government should NOT be in control of OUR hard earned money.

I had my name changed a few years ago. I came in person, got my new card, and went on my merry way. To my surprise, I'm unable to do anything legal with my social security card because even though it's official, nothing and nobody is able to recognize it. I've called many times, but because of my previous name change everyone keeps on not being helpful and also calling me ma'am. Well this "ma'am" has a beard. Are you blind??? My parents should've never been allowed to name me considering everything I've had to put up with from social security. I've not once met or spoken to a single respectful employee from social security, and my problem (several years later) still isn't resolved.

SSA RESTON VIRGINIA. When I call here, I wait for more than an hour and then get a call from another branch (Maryland and Washington D.C this office RUDE SERVICE ALSO.) and they forward the message to this office and say someone will call me back, but after several days, I have not received a call from anyone. I have been to many government offices, but I have never seen such responsibility and duty as a public servant as here. It is only the citizens' hope that things will improve in the future, but if possible, I think the best way is to not create a situation where you have to go here.

Mr. Dwight ** of the Savannah Georgia’s Office was a tremendous help in figuring out the issue with my son’s case. He took the time to explain the steps in the next process. He apologized for the long process and long the phone hold.

I filed online the form to apply for a social security card for the first time since it did not automatically come after I entered the USA. The online for confirmation gives you 45 days to submit proof at your local agency. It recommends to do an appointment online but does not say it's mandatory! Since creating an account with the Social Security when applying for a social security for the first time, the ID.ME system asks for an ITIN number if no social security is selected. This needs to be modified for another way a person can create an account especially when they just arrived to the USA and need to make an appointment online to request their social. They have no need to apply for an ITIN since they entered legally and the SSA stopped the automatic issuance of the social and are now requesting people to create an account and make an appointment.

SSA.gov is a terribly designed website!! It took me 4+ hours just to setup my ss account. I ended up having to go to my local post office to get verified. The SSA.gov site wouldn't accept my pictures of my new RealID California issued drivers license. The postal worker said they get dozens of unhappy SSA.gov people daily! I am writing this review now while sitting on hold for what the Social Security 800 number robot tells me will be over 120 minutes! This organization needs to be fixed! I've paid into social security for 52 years. I am a 67 year old man who is now disabled and having a extremely frustrating time accessing this undeveloped agency!

This Agency needs a complete overhaul. When you call, they are not capable of providing any answers. They are a call center to relay messages to employees that can access the database. Incompetence is an understatement. I requested an accounting of all my payments due to a discrepancy between my bank deposits and their records of >$1,000,00. Waiting over 60 days for information. When I called for an update, they can’t answer. They are really good about returning calls. If only they could answer a question.

I attempted to contact the SSA on two separate occasions on 5/29/25 by calling the Jersey City office. Both times, I was placed on hold and then abruptly disconnected. Additionally, the representatives I spoke with refused to provide their names, which appeared to be an intentional effort to avoid accountability for their unprofessional and dismissive behavior.